Wilmington Family Dental
Wilmington Family Dental prioritizes patient education, empowering informed decisions about oral health. Their compassionate approach fosters a welcoming environment for starting your journey towards a healthy smile. When it comes to your smile, outcomes matter. That’s why we offer highly skilled treatment solutions with state-of-the-art technology for family, cosmetic, and restorative care.
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 7:30-15:30
- wednesday: 7:30-16:30
- thursday: 7:30-15:30
- friday: 8h-13h
- saturday: (closed)
Photos of Wilmington Family Dental
Wilmington Family Dental: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Negative experience: The office is ok, but the dentist not so much! I felt he is more interested in money than my care!
Fantastic experience: Very professional, the staff was there to answer all questions I had. I would definitely recommend this Dental office.
Fantastic experience: I had the best experience! I was in need of a new dentist due to some price gouging after my switch to private insurance and I reached out after seeing a discount for Invisalign. They had a cancellation and were able to get me in same day as a new patient. Not only did they do my exam but found the time to provide a thorough cleaning, filling, and complete all my scans and photos for Invisalign. I have wanted to straighten my teeth since I was a child and could not be more happy with the services provided. Every person I met was friendly, professional, and went above and beyond
Fantastic experience: Everyone in the office is very friendly and professional! They always answer all my questions and I feel very comfortable there! I will actually look forward to my routine visits!
Fantastic experience: Very clean and organized...Courtney was FANTASTIC!
Fantastic experience: Dr. Hallock is an amazing dentist and even better person. I had never seen a dentist before coming to him and didn’t know what to expect. Long story short, I was/am a lousy patient! I don’t like having someone spelunking around in my mouth, I gag easy and am generally a big baby. Dr Hallock has been nothing short of graceful and extremely patient with me. He has went out of his way to make me comfortable and has done some work at a lesser price than he should and some things at no cost. I am needing to purchase a second set of braces (because of a poor decision I made) and even though it had nothing to do with him he offered to give me a discount on that too, just because that is who he is. I have referred several people to him and will happily continue to do so.
Fantastic experience: The best Dentist office around! Everyone I've interacted with at this office have always been welcoming. They took me in same day and actually worked afterhours when I had a painful toothache. I'm thankful to have a great dentist right around the corner!
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience.
Our team is dedicated to providing gentle, high-quality care in a comfortable and welcoming environment, so it means a lot to know that you felt well taken care of. We look forward to seeing you again!
Negative experience: I went in to see if they were accepting new patients & the receptionist had me sit & wait until she finished putting insurance in on another patient. Really!!! Rude, I won't even bother making appointment there. I sat long enough to read a small chaperone in a book.
Positive experience: Recently I had emergency service here, I cracked a tooth eating popcorn. The staff were kind and efficient, the dentist took special care to make me comfortable. When i went back to have the permanent cap installed, getting the temporary out was challenging but once out the cap fit perfect. Followup care education could have better i.e. rinsing with warm salt water. Overall I am very satisfied and would consider becoming a regular patient. Wait time was short, facility is clean, staff is polite, office and treatment rooms are modern and well appointed. Prices are comparable although towards the high end.
Thank you for taking the time to share a review of your experience with our office. We truly appreciate your thoughtful feedback.
It means a lot to our team to know what we're doing well and where we can continue to improve. We're grateful you chose us for your dental care and hope to see you in the office again soon!
Negative experience: Every time I try to like this place, I can’t. They called me to reschedule my appt because they can’t seem to keep employees and they are always short handed. They wanted me to wait 6 months! And they didn’t offer to put me on a waiting list. I stopped going here for a period of time because of this but reluctantly decided to come back as the other dentist I went to stopped taking insurance. Even though Wilmington Family Dental still has me in their system as an active patient, I am again supposed to wait months and now they want me to come in for 2 separate appointments because I haven’t been there in a while. I can’t even get my teeth cleaned without coming to an appointment first. I asked what do they do at this special appointment? I was told- the same things they do at a regular cleaning appointment (minus the actual cleaning). Guess they need to get that money from me that they missed out on over the last 1-2 years. If they are so busy and booking out that far, maybe stop scheduling extra, useless appointments. What a waste of time and money. Side note- the staff is rarely friendly, and I think that tone is set from the top. Do yourself a favor and find somewhere else to get your dental care.
Fantastic experience: Great Office! Efficient Dental Work and Genuine, Caring Staff!
Thank you Savana!
Negative experience: YOU MUST AGREE TO PAY THEIR LEGAL FEES IF THEY SUE YOU TO COLLECT MONEY. I called these people to schedule an appointment since people I know said that Dr. Hallock was an okay dentist, although not terribly friendly. After a very unusual amount of health questions and completing the scheduling and everything, a good while, only after all of that was I notified that a $50 deposit was required to reserve the dentist's time. I should have been told this much sooner, it's a bit of a bait and switch, you get me invested and then add on the oh by the way there's this fee. I have never been asked so many health questions before any appointment, much less a dentist and never been asked to make a deposit by phone. Well, I found out why a short time later. They emailed me the paperwork to complete and bring with me. One of the mandatory forms requires you to agree to pay all of their lawyer and legal fees if they sue you to collect money that they feel you owe them. That is ludicrous and I also should have been told this prior to collecting a deposit, as this changed the terms. Also included in the mandatory paperwork was a privacy notice that had to be signed. If you unchecked the "I agree" box it says please check the box, this is required to continue. A few lines up it literally says you cannot be denied due to refusal to sign this form, unless (something about contacts which did not apply to me). The problem is, you CANNOT continue unless you sign. This is contradictory and also a privacy act violation. I haven't decided yet whether to complete the report to the government I started, as I fear retaliation. (you have to list all your personal information to file the complaint sadly.) This unprofessional practice collected a deposit from me, then changed the terms by requiring me to sign an agreement to pay their legal fees. Since I didnt want to agree to their adjusted terms, they effectively defaulted on the agreement, but OF COURSE KEPT MY DEPOSIT. For personal reasons I chose not to make a stink about their incredibly unprofessional and dishonest behavior and swindling. They can count themselves lucky that all they are getting is this honest and negative review.
Fantastic experience: Very thorough & polite. Want what is best for saving your teeth!
Thank you Ruth!
Fantastic experience: I've been coming here for many many years. They've done a great job with everything and everyone is super friendly.
We appreciate you as a patient so much , Thank you !
Positive experience: Enjoyed Tanisha? She did a great job. Staff friendly. Will return again.
Thank you Lois !
Fantastic experience: My husband and I are new to this practice but are already blown away with the care and compassion this entire office has shown us. Starting with Dr. Hallock who has a wonderful disposition with a gentle delivery, Tabitha being the sweetest receptionist, Nina and her understanding way of explaining insurance benefits, Tanisha is a thorough dental hygienist with a fun, upbeat personality and Tyra the girl who stole my heart with our connection. So thankful we found this office and looking forward to having our 3 children become patients as well. Crazy but the first time I have ever said, I am looking forward my next dental visit.
Thank you Juli for your kinds words ! It was a pleasure to see you guys and provide you care !
Fantastic experience: I recommended Dr. Hallock and his wonderful staff to all my friends. These people not only know their business, but the kind and compassionate way they take care of their patients is outstanding.
Thank you Kelly ! Its always a pleasure to see you and provide you with care
Fantastic experience: Dr Hallock and his staff do a fantastic job. Both my wife and I started going to Dr Hallock a little over a year ago and we couldn’t be happier that we switched dentists. After my initial treatment for implants, he called me personally for two days to see how I was doing. Great customer service and highly recommend them.
Thank you Rich for your kind words . We appreciate the opportunity to provide you care !
Fantastic experience: I had a fear of dentists like many... yet from the moment I walked in the staff offered such hospitality...meeting the friendly and informative dentist and his assistant's added to my comfort quickly. I have and will continue to recommend and praise this wonderful office to many...and thats something I never dreamed possible.!
Thank you Deb so much ! We appreciate you
Fantastic experience: Thank you for seeing me at such short notice. It was a real life saver! The entire office staff as well as you, the dentist, were very friendly, helpful, and professional. It made the experience much easier! Being from out of town had us worried about finding someone to take care of my problem. You were very efficient and your fee was very reasonable. Thank you again!
Your welcome ! It was our pleasure to see you guys and give you the treatment that you needed .
Fantastic experience: Friendly, attentive dental office. Family dentist for all 6 in my family.
Thank you Max . Its always a pleasure to take care of you and all your family !
Fantastic experience: Hygenist was very pleasant and I think she did a superb job. I'll want to see her again.
Thank you Wiley ! Teneasha takes pride in patient care and I'm happy you were pleased with her !
Fantastic experience: The cleaning by Teneshear was awesome, the assessment by Dr. Zack was great, and the Check In/Out process was on-time and highly professional . . . Couldn’t be better❣️
Klaus, thank you for the sweet remarks! We take great joy in making you a part of our family here, and can't wait to see you again soon. Happy holidays!
Fantastic experience: Always friendly and professional. I love the new offices too. Very welcoming.
Thank you James ! We appreciate you
Fantastic experience: Everyone was warm and welcoming. My tooth care was excellent. The surroundings were clean and pleasant.
Thank you Terri ! It was a pleasure to care for you
Fantastic experience: Overall pleasant experience. The office staff was friendly and my appointment was on time. The hygienist was knowledgeable, caring and efficient.
Thank you Ric !
Fantastic experience: Always a warm welcome, from staff and Chastity is the BEST hygienist i have ever had take such good care of my teeth.
Thank you Dotty!
Fantastic experience: I really liked everyone at Wilmington dental,they treated you great and Dr Hallock is awesome
Thank you Yvonne . Its always a pleasure to take care of you !
Fantastic experience: The entire office from the front desk, hygienist, to Dr Zak make going to the dentist an extremely pleasant experience! The office itself is beautiful and they have all the latest technology. Thank you for making it fun to go to the dentist ♥️
Thank you Elizabeth for your kind words ! Its always a pleasure to see you and take care of your dental needs !
Fantastic experience: I had a very good experience yesterday. I really appreciate all the staff. Keep up the good work! God Bless!
So happy to hear that you had a good experience and God Bless to you as well . Its a pleasure to see you and take care of your dental needs in any way that we can. Thank you and we are grateful to have you as a patient
Fantastic experience: The office went above and beyond for me and to give me exceptional care !
Thank you Ty , we appreciate you so much !
Fantastic experience: Incredible care from an amazing staff. I let things get VERY bad before finally deciding to take care of my dental needs. I was met with absolutely zero judgement and was given an entire treatment plan outlining all the steps to get my oral heath where it needs to be. Highly recommend!
Thank you so much Jeremy. We are excited to work with you.
Fantastic experience: Very efficient, friendly, and professional. Dr. Hallock gives you options in your treatment plan. He does his best to present the most affordable plans for you.
Thank you Jack. We value treating patients the way we would want to be treated. We look forward to having you in office again soon.
Fantastic experience: I can tell you that this Dentist and his staff are the absolute best Dental office I have ever been too. He is professional, intelligent, and Never talks down to you. He has been so kind to me and so understanding to my age and talked extensively about what I need and what He can do. I am 67 and yes I would love to have top of the line everything but He explained that it wasn’t necessary and he is going to do what I need and that my smile will be beautiful again, And I will be able to pay my bills and keep the roof over my head. His staff from the receptionist who greets you with a sweet smile and remembered me from my first visit. The staff in the back are so good at what they do and treat you with care and professionalism. The Doctor while talking to me is also explaining what he is doing to his assistant. It is amazing how good this practice is considering most practices now are not very welcoming and overwhelmed because they need more help and the doctors are obviously oblivious what their staff is doing in an 8hour day, let alone giving the patients the real good care they deserve to have. I would go on but I just have to say I am telling everyone I know to go to this Dentist and feel the care as soon as you enter the door.
Thank you so much for sharing your experience. This is what we strive for in our practice and are glad to hear that our efforts are noticed. We look forward to seeing you again in office.
Fantastic experience: Dr. Hallock and his entire staff are 5 stars! I love, love, love my hygienist!! She is such a warm hearted person. The whole staff treat me like family. Dr. Hallock is also very caring. He has done a lot of work in my mouth lol. and always takes my fears and anxiety away with a pat and his compassionate reassurance. The whole staff go out of their way to make me feel comfortable and welcomed. The front office women are the best of the best. This is my forever office.
Thank you so much for the kind review Pat! We definitely appreciate you and want you to know that you're a part of our family too!
Fantastic experience: Dr. Hallock and the staff at Wilmington family dental are amazing! I’ve been a patient of Wilmington Family Dental for the past 13 years. I have experienced dental anxiety throughout my life and Dr. Hallock is the only dentist that has taken the time to listen to my concerns and needs all the while making me feel comfortable and heard. I refer everyone that I can to Dr. Hallock and staff. If you are looking for a patient, caring, approachable, and talented dentist. Come and visit Dr. Hallock and staff at Wilmington family dental.
Thank you for your kind words. We try to treat our patients the way we would want to be treated and are glad you had that experience. We look forward to seeing you in our office.
Fantastic experience: So I woke up with a toothache that would make you cry. I didn't know what to do. I reached out to Wilmington Family Dental. They were very busy but they got me in and taken care of anyways. Very friendly and amazing staff. I can’t thank them enough!!!
Thank you Darrian. We are glad that we could help. We look forward to seeing you in office again.
Fantastic experience: Quick, friendly & compassionate. They took time to show me the cost before the procedure, which was not much.
Thank you Ernest! We look forward to seeing you in the office soon.
Fantastic experience: Dr. Hallock has a big personality. He also has a firm kindness that creates confidence in his excellent dentistry skills. I have been his patient since retiring (10 years), with typical age-related dental realities. He and his staff have been supportive and patient in solving my dental challenges. And I have lovely teeth thanks to them and my daily care routine.
Thank you Phyllis! Thank you for your kind words. We look forward to seeing you in the office.
Fantastic experience: Thank you Dr Hallock for being kind,caring, patient and understanding with my dental issues. I know I will always get the very best dental care with you. Also thank you for your staff who also do a great job. And of course my thanks to my dental hygienist who also does a super terrific job of taking care of me. Thanks to all of you! You Are The Best!
Thank you Polly! We think our staff is pretty great too. We look forward to seeing you in office again.
Fantastic experience: First Visit: Everyone was so nice and sweet. It was my first time at Wilmington Family Dental. In fact it's been a long time since I've been to any Dentist at least ten years. My previous Dentist passed away and loved that group. I never thought could feel comfortable again, till now. I felt like I was at my old Dental Group ( so comfortable and at ease ) It was only my first visit, but first impressions mean everything to me. I love how great they were with me. I felt so at ease and comfortable. And all the new updated Dental care is used. Not the old painful dental treatments that make you afraid to go. I would recommend you giving them a try. I will update as soon as I get my dental work completed. Patty, ..... Dayton Ohio Second Visit: I've been to the Wilmington Family Dental a total of three times. The second time was in September 2024 when I needed a tooth pulled in the upper right corner of my mouth. It was hurting me so bad. Needed it pulled before a surgery I was having in a couple of weeks. [ I was having my total overgrown Thyroid removed from both sides.] They are the Best at Wilmington Family Dental. They place numbing gel on your gums before they finish numbing you with the needles. I didn't feel a thing ,they pulled my tooth with no problem and no pain. Third Visit : Now in October 2024 after the healing from my surgery. I went back to get measured for my Dentures. The problem my mouth is small and they couldn't get my mouth measured for the Dentures. I have extra skin inside my mouth which is tight and won't stretch. Plus have bone that needs to get corrected by an oral surgeon. So I was referred to an Oral Surgeon to go too. Once I get this issue fixed. I can get the measurements done for my Dentures. Everyone is so nice there and do such a great job. If you're reading my review then I would tell you to go visit and find out for yourself have wonderful Wilmington Family Dental services are. You'll not regret it. I promise !
Thank you so much for letting us know of your great first impression!
Fantastic experience: I appreciate how quickly & professionally the staff responded that my cap was too sensitive and that other teeth were involved. I did not know about transfer pain. I felt genuine caring.
Madonna, thank you! We are so glad you feel well taken care of, and we always enjoy seeing you. We look forward to seeing you next time!
Fantastic experience: Dr. Hallock is kind and strives for the best care for his patients. The staff are professional and courteous. Of the several dentists I've been to during my eight years in the Dayton area, Dr. Hallock is second to none.
Thank you Scott for your kind words!
Fantastic experience: Great Dental care. Was able to get me in for a crown that was needed in short order.
I'm glad we could help Bill! We look forward to seeing you again soon.
Fantastic experience: the name says it all - family dental - they make you feel like family - very individualized care - i feel important when i am here - this is not a "cattle call" dentistry!
Thank you Lisa! Treating our patients like family is our goal and I'm glad to hear that you feel that at your visits. We look forward to seeing you again soon.
Fantastic experience: Love my Dentist and his staff! New office great location.
Thank you so much! We appreciate you.
Negative experience: Save your self from this dentist. Just don't it. Not worth the risk, if you will ever need anything but a cleaning.
Fantastic experience: I started coming to Wilmington family dental after previously going to a different dental office for 30 years. I could not be happier with my choice. From the very first visit, I was always made to feel important, welcomed, and always given the security that we’ll figure out what’s going on and fix it! I had several painful procedures done, and they just did everything they could to make me feel at ease. I brought my husband over to the practice and he feels the same way about it. Dr Hallock and all the staff are amazing!!
Thank you for your kind words Shirley. We love to hear when we hit our goal of making a person feel like family here at our office. We appreciate you!
Fantastic experience: Dr. Hallock and his team are amazing! Charity is awesome! I’m not normally a fan of the dentist, but I love going here! It’s so welcoming and comfortable. Check them out!
I'll be sure to pass along your kind words to Charity! We look forward to seeing you next time.
Fantastic experience: Wilmington Family Dental has been an absolute dream to be taken care of at. All the way through the office and process they're all so amazing! I wouldn't imagine going anywhere else but WFD! Talk about next level, they're above that!
Wow Justin! Thank you for your kind words. We look forward to seeing you in the office soon.
Fantastic experience: Wilmington Family Dental is the best. They take such good care of our family. They are helpful, honest, always provide the service that is most beneficial to their clients. I cannot recommend them highly enough.
Thank you Jason. We appreciate families like yours.
Fantastic experience: Great dentist they are all super nice.
Thank you Seth! We appreciate you.
Fantastic experience: Very comfortable and welcoming atmosphere. Dr. Hallock explained everything and was very informative. Theresa, my hygienist, was the best!
Thank you Angela. We agree that Theresa is a rock star. We look forward to seeing you again soon.
Fantastic experience: I have been a patient at Wilmington Family Dental for many years and it has always been a pleasant experience. Dr Hallock and hygienist Theresa are very skilled and caring. They take ample time to explain all procedures in a professional and educational manner. I highly recommend.
Thank you Josephine! We are glad to be able to serve you in our office.
Fantastic experience: Typically do not have to wait long and have never had any problems with the staff
Thank you Pat! We strive for timeliness and professionalism! We appreciate you.
Fantastic experience: Little late getting in for a he appointment, but it seemed to be a very successful practice. Tanisha was my hygienist and she did a very good, thorough cleaning. Dr.Hallock seemed very nice. Didn't see any problems, so that was great. Overall a good experience!
Thank you Barb! We look forward to seeing you here again soon.
Fantastic experience: Have had many issues with my teeth Dr.Hallock and is team have been wonderful caring and patient with me the office is always clean staff very professional . I would highly recommend them
Thank you Carrie! We look forward to seeing you in office again soon.
Fantastic experience: Dr. Hallock has been my dentist, seems like forever but the full team is absolutely wonderful!! When my so passed away years ago, never expected to receive a card from my dentist - I will never for that ❤️
Thank you June. Our thoughts and prayers are with you even now. We look forward to seeing you soon.
Positive experience: Does anyone enjoy going to the dentist? Nobody I’ve ever met. That said, Dr Hallock & the staff at Wilmington Family are wonderful. They care for you and your teeth, while turning the entire terrifying dental experience to an enjoyable one. You’ll be hard pressed to find a better dentist and staff in the local area.
Thank you Tony!
Fantastic experience: My hygienist was very kind. Gentle and encouraging. We appreciate our dentist so much.
Thank you Joanne!
Fantastic experience: As a new and Non-White patient I was apprehensive about how I might be received at first sight. The receptionist Faith and Dental Assistant Trisha (sp?) and a couple of minority patients in the waiting room calmed my fears. Dental x-ray was easygoing. Diagnosis was depressing but I accept full responsibility for it. I neglected dental hygiene over the years. So now I have to get dentures and don’t understand the fitting and physical process.
We are glad you felt comfortable in our office Valeria. We strive to treat patients they way we want to be treated. We look forward to helping you in our office.
Fantastic experience: I had my first visit yesterday. All the staff were very friendly. Heather was excellent!! She made me feel very comfortable and helped me with my anxiety!! Dr. Hallock was patient and explained things very well!!
Thank you Angela!
Fantastic experience: I've had a great experience at Wilmington Family Dental with Dr. Hallock. His entire team is fantastic and the customer service is great. Very much recommend this office.
Thank you Michael!
Fantastic experience: The staff and doctor are excellent. Especially Heather, the hygienist.
Thank you Gayle!
Fantastic experience: Great service, and everyone super nice!! Highly recommend
Thank you Gloria!
Fantastic experience: The Whole Family there at Wilmington Dental office is GREAT, that’s why continue to go. Doc don’t retire anyway soon ok
We will tell him Marshall! Thank you for being our patient. We always look forward to seeing you in office.
Fantastic experience: I have no words this is the best dentist I’ve ever been apart of. I love it so much!!
Wow Kelsea! We are thrilled to hear that.
Fantastic experience: I am very glad I started to go to Wilmington Family Dental. Staff is very friendly and knowledgeable. Dr Hallock has been so great, first time visiting him, he told me different steps I need to take to better my smile and overall dental hygiene. I definitely recommend.
Thank you Kelli! We are glad that you had a great first impression.
Fantastic experience: Wonderful service from kind and professional staff! Theresa is a fabulous hygienist!
Thanks, Mark!
Fantastic experience: Dr. Hallock and his staff are amazing. I have been a patient for over 10 years and they have taken great care of me and my teeth. They are thorough, friendly and personable. They make going to the dentist a pleasant experience and that says a lot.
Thank you Marishah! We look forward to seeing you in office again.
Fantastic experience: Been using this office for many years. Always good customer service and dental work. Charity is a great hygienist and understands my needs. Really helps with my anxiety.
Thank you David! We think Charity is pretty great too.
Fantastic experience: I would goto this dentist even if I moved out of town or state. Bar none best one out there.
Thank you Jamie! We appreciate patients like you!
Fantastic experience: Dr. Hallock did an excellent job and took great care of me. I recently lost my insurance, and he was willing to work with me to help me get my dental work done without breaking the bank. I also typically have a hard time getting appropriately numbed when I see the dentist, and he numbed me so good I couldn’t feel one side of my nose! Totally quick and painless. Cannot recommend him enough.
Thank you for your kind words.
Fantastic experience: Amazing dentist and staff! They are so patient and informative. Great for someone who hasn't been to the dentist in awhile or has the fear of the dentist.
Fantastic experience: Today was my second visit to Wilmington Family Dental, I really love the place already the dentist is great all of the girls are great they seem to care about your needs. I would refer them to anybody and I actually already have, thank you.
Thank you Karen! We appreciate referrals!
Fantastic experience: Excellent dentist and staff. They are wonderful at educating and answering questions. Relaxed atmosphere. Take care of your oral hygiene. They can tell when you don’t. Even if you do a really good job on the day of your appointment. Your body will tell on you, lol. Your oral health is closely linked to your whole body’s health. I think it’s great when a healthcare team works as well as this team does at caring for and educating its clients. Thank you Wilmington Family Dental for caring about my oral health and teaching me to do a better job at it myself!
Thank you!
Fantastic experience: Stuff are very nice, clean place, always on time, great quality. I extremely satisfied! Next week I'm going to have a gum surgery to make my teeth a little longer. Doctor seems smart, knowledgeable, honest and caring. I'm so excited about my new smile!
Yesenia, thank you for your kind review! We strive for all patients to have a positive experience, and I'm so glad you enjoyed your time here. We look forward to seeing you back soon! :)
Fantastic experience: I've been going here for my routine appointments for years and I would gladly recommend this place to anyone looking for great dental care!
Thank you!
Negative experience: This is long but there are two separate events that determined my decision to find a new provider. I don’t write reviews often let alone negative ones however this needs said. I was a patient for a few years until today. My sons appointment I had on the books for over six months was rescheduled the week before his appointment date. That was no big deal however the initial statement made was it was canceled because I didn’t confirm. Fortunately I have that record and they changed their reasoning to lack of staff. Being a provider and in healthcare myself I can totally understand that. Moving forward a week, I called to verify the date and time of his new appointment in October. I had the date in my phone but I didn’t log a time. I was then told I had a $45 fee to re-schedule because the appointment was apparently today. I have a different date on my calendar. I want to point out that I can understand this occurring in a normal situation but this was not a normal situation. I was at work when I rescheduled this and they were confused from the beginning on why they were even rescheduling his appointment. I may not work for my own practice or private practice and I’m sure things run differently, however I understand how things work in the outpatient setting within my own patients. I would never think to do this to people. I understand life happens and this appeared to be confusion on their end from the beginning so naturally I was a little irritated. We all know how long it takes to get into the dentist so I try to be proactive about those appointments. I also want to leave one last thought because this made me feel really bad when I left my own appointment last week. Dr. Hallock briefly looked during my exam which was fine as no news is good news, however he proceeded to make comments about assumed cosmetic work I had done. For context I was telling the hygienist if she sees “movement” in my teeth not to be alarmed as I am finishing up mild adjustments with nighttime aligners so a degree of movement is expected. That said Dr. Hallock looked at me and clearly didn’t understand what I was saying but proceeded to tell me “lip fillers can cause movement to teeth because of pressure.” I was caught off guard and laughed it off in the moment and said oh I do get Botox but that’s not the same thing. He then said Botox can cause those problems as well and for a third time I had to say I was speaking in reference to my nighttime aligners not my appearance. Mind you he is the one who told me about the movement thing six months ago because my hygienist at the time asked why she was seeing movement. Anyways .. Never assume things about people and if you do at least know what you’re talking about. Many dentists actually administer Botox for symptom management / treatment of certain disorders. For further context I work with patients in a surgical setting with an attending who is a plastic surgeon so my knowledge base regarding those things isn’t of the typical person sitting in that chair. The bigger point is no one especially a women should leave a male medical provider feeling embarrassed. Furthermore the medical provider should have an actual understanding of how certain things work before giving patients such strong opinion. This isn’t meant to take away from the positive experiences I’ve had here in the past. This is more so because I am disappointed in how I felt I was treated and doing bad business with long-term patients or anyone for that matter. A dentist is someone you see twice a year so don’t let my experience deter you because I know how hard it is to get into a practice and start all over as I am having to now. I just believe if people remain quiet about their experiences and never voice concerns change will never happen. Thank you..
Fantastic experience: We have been using Wilmington Family Dental for years. The staff is professional and personable. Dr. Hallock is caring and compassionate towards patients that ate terrified by dental work. I have had to have a couple of root canals, and also an extraction (not root canal teeth, from be my previous dentist), he was gentle and professional. Love Dr. Hallock and his staff. Highly recommend.
Negative experience: The upper denture made for my husband might has well of been made blind instead of through impressions, the teeth are too small, the gum mould is too deep, and they have had to build up very think softlines to make them even somewhat functional. This was only one portion of what was in the end so many issues from this office we had to part ways and move to another dentist for continued care - the dentist did not relay necessary information ahead of the extraction to allow for an easier numbing and extraction process. It was felt due to the known periodontal disease and the lack of communication ahead of time to start antibiotics prior to the surgery date. It was very traumatic, teeth fragments were left in the gum and they remain there as has been shown on follow up x-rays at our new dentist office. Communication on follow up treatment plans was not relayed well and only communicated through an emailed estimate of further treatment, which was requiring lower teeth extraction that was not needed upon further evaluation and secondary opinions. Please make sure anything permanent you are considering with this dentistry office is confirmed as the necessary path to treatment by at least one other third party dentistry office. The consultation will be well worth the effort. I'd warn away everyone from treatment here because of the communication and damage done to my spouse.
Negative experience: I visited Wilmington Family Dental on Thursday September 8th at 12:30pm and I will not be returning or recommending them to anybody. When you think about going to a new dentist office, you think warm and inviting, even friendly-- not the case here. First, I got there 25 min.s early to do new patient paperwork and then they had me wait an additional 15 min.s before even seeing anybody. They took new x-rays and pic.s and then they did "periodontal charting" and if you don't know what that is, it's where they stab you multiple times throughout your gums. They spent more time discussing and trying to make me buy silly additional things than cleaning my teeth. They wanted me to pay out of pocket for a $550 retainer, which I don't need. I had braces in school, and I got a retainer for that anyways -- paying $500+ for another retainer is ridiculous. Not only did they try to scam me into buying unnecessary items, but they backhandedly kept making rude comments about my previous dentist, whom I went to for 21 years and my previous orthodontist. And during all this conversating, their tone and demeanor was very condescending, as if I couldn't piece together basic information. Dr. Hallock did not only waste my time but was also very snappy as the lady who cleaned my teeth, which isn't very nice or professional. My teeth are straight, white and clean and yet they wanted me to come in 3-4 times a year, which of course wouldn't be covered by insurance. I left at 1:50pm, and the cleaning part only took 10 min.s, waste of time and PTO. They're not trying to "help" you, they're using manipulation tactics to try and get your hard-earned money. Don't go here unless you want to get scammed because they will do everything to try and milk you for your money!
We are sorry to hear that you are disappointed with you comprehensive examination. We strive to deliver the best standard of care which includes thorough examination-using radiographs, periodontal charting, visual examination and delivering dental education to inform patients about the oral health status. The dental standards that we follow are guided by the American Dental Association.
Fantastic experience: I had an unexpected emergency dental problem I came in and they were able to see me the same day I was so thankful for there kind staff and there flexibility.
We are so glad we were able to get you taken care of!
Fantastic experience: I'm a veteran with a LOT of anxiety. I let them know in advance and received the most compassionate, patient, and kind people I have ever had going to the dentist. I have always known that those with mental health challenges often have dental challenges. I never once felt judged nor did anyone give of an air of superiority. Thank you for making the experience less terrifying that what I was anticipating!
Shannon, we are sincerely so glad we made you feel comfortable. Thank you so much for taking the leap and coming to see us today! We look forward to seeing you next time1
Fantastic experience: Appreciate Zak and team helping where and when they can - always upfront - trustworthy ;)
Thank you very much!
Fantastic experience: Friendly, helpful, staff. Dental work was done very well.
Mike, thank you so much for your kind review! We look forward to seeing you next time.
Fantastic experience: Everyone in the office is always so kind and patient and they do great work. I have been happy here for 2 years.
Thank you, Christine! We value your opinion and always enjoy getting to take care of you. See you next time!
Fantastic experience: It seems ironic for me to say "I loved it" when referring to a dental appointment but Dr. Hallock and his team are gentle and caring professionals and they deserve a 5 star rating!
Having a patient say that they loved their visit to our office makes us feel pretty good. We want everyone who comes to Wilmington Family Dental to have a great experience while getting top notch dental care. Thanks for your review, Cathy!
Fantastic experience: All around great experience….the dentist himself even called me himself to follow up after my dental extraction
Thank you so much, Charles! We are so glad you had a positive experience with us. Dr Hallock truly cares about his patients and communication is very important to him, even out of the office. We look forward to seeing you next time!
Fantastic experience: I highly recommend. Best Dentist I ever had, and his entire staff is top notch.
Tim, thank you so much! Your opinion means a lot to us, and we are so glad we get to take care of you.
Fantastic experience: Kind staff, always makes me feel welcome. Dr. Hallock is a very good Dentist and they've always worked around my demanding work schedule.
Matt, thank you for your review! We always enjoy seeing you, and are so glad we get to take care of you.
Fantastic experience: I appreciate the excellent dental services and friendly staff at Wilmington Family Dentistry. And they accept dental insurance! Love the hygienists!
Thank you Frances! We enjoyed taking care of you and look forward to seeing you next time!
Fantastic experience: The appointment time was kept promptly. The service was exceptionally good and courteous. I drive an hour for this pleasant experience.
Steve, thank you! We are so glad you had a great experience, and appreciate you choosing to come to us!
Negative experience: I go in for my appointment and I was 13 minutes late they told me I had to reschedule. Then I get text telling me I have to pay $45 to reschedule for no call no show, this how you treat your repeat customers? I sit in lobby wait patiently for my appointment in the past, usually 10-15 minutes wait from appointment time now you cant see me. Terrible service Reply: You should show that same courteous and respect when I have to wait in lobby 10-15 minutes in the past but good luck have great day.
Hello Jevin, we apologize for this. We try our best to stay on time throughout the day, so that is why we needed to reschedule your visit due to your late arrival. We have an hour set aside for all hygiene visits, and we need that full hour to be able to complete that appointment. We sent that message prior to your arrival, concluding that you weren't coming due to it being past your appointment time, and we do charge a fee to respect Dr Hallock's time. I apologize for the inconvenience.
Fantastic experience: Everything went great today. Thank you for the excellent dental care!
Timothy, thank you for the review! We look forward to seeing you back again soon.
Fantastic experience: Excellent front office service, dental hygienist and care from Dr. Zac. Thank you
Maria, thank you so much! Your opinion means a lot to us. We look forward to taking care of you next time!
Fantastic experience: As always, Dr. Hallock and his team did a great job. Thanks Luke
Kerry, thank you so much! We loved seeing you today, and I will pass along the message to Luke. We look forward to seeing you next time!
Fantastic experience: Fabulous job. I have known Dr Hallock for many years. Great family man and a great dentist. Cindy Buckreus
Cindy, thank you so much! We are so happy we got to take care of you, and can't wait to see you next time.
Fantastic experience: Excellent service like always. Very friendly staff. They always take care of you.
Thank you very much, Wayne! We enjoyed seeing you and are looking forward to next time!
Negative experience: This was a horrible experience they had took way to long and I mine appointment booked. And they had me waiting for hours and needs to be fixed immediately.
Hello, you have not been seen here before, and you are not a patient of record at our practice. I apologize if you experienced this elsewhere. Feel free to give us a call if you need anything in the future. Thank you.
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