Castle Dental & Orthodontics - Pflugerville

Negative experience: Here is your text translated into natural, clear American English while keeping the tone strong but safe: I strongly advise against this clinic. About a year ago, I received treatment at this clinic with a total cost of approximately $4,250. Before the treatment started, I paid $1,150 upfront, and I was told that the remaining balance would be covered by insurance. My treatment lasted about 1–1.5 months. After it was completed, I specifically asked whether I had any remaining balance. The staff member checked the computer and told me that the insurance payment had been processed, my account was closed, and I had no outstanding balance. However, about 3–4 months later, I received a letter claiming that I owed $136. I contacted the clinic twice by phone and once in person to dispute this and explained that I had been told my account was fully closed. Despite my objections, they did not acknowledge any error. Now I have received a notice stating that this $136 balance may be transferred to a collection agency. For me, this is not about the $136. It is about the inconsistency between the information I was given during the process and the amount later being requested. I strongly recommend that anyone considering treatment at this clinic makes sure all payments and insurance details are confirmed in writing and keeps all records.

Negative experience: I USED to go here. I don’t know what happened but the made office/management changes and it’s horrible. I started going here at the end of 2023 and had major work done in 2024 with a long term plan of action. My mom wanted to see me smile before she passed and she paid for everything UP FRONT. The beginning of the process went perfectly! Mid 2024 mom’s health took a turn for the worse so I went out of state for a few months. Upon returning home early 2025, I went in for a cleaning and to see about getting my final denture. They couldn’t find my records etc, said they went through management changes, blah blah blah, tons of excuses. That was the last time I was seen. I have been trying to get an appointment for over a year. For some reason they NEVER answer the phone. I’ve left probably 50+ messages begging them to please call me so I can set an appointment. I finally got a call back some time around Christmas 2025 and the office manager said there system was going through changes for the new year and that she or someone would call me back in a couple of weeks to schedule my appointment. Never heard a thing. Now they’re only open two days a week. I called at least once a week and leave a message. Never heard anything back. I’m just so disappointed and funny enough, still in shock

Negative experience: The Office closed !!!!!!---- and NOBODY had the audacity to inform the patients. Crap Office - can't even communicate with their patients. (this is the SECOND time Castle Dental has done this to me. First was the Round Rock location; and now the Pflugerville).

Fantastic experience: Was very pleased with the service I received from the Parmer group that came into the pflugerville location to help… The Doctor was very thorough and knowledgeable. She explained everything to me where I understood and I very much appreciated that. Excellent customer care.

Fantastic experience: Dr. Ali is a very competent endodontist. She's not only thorough; but she's explains the process. I find her kind and caring. We need more like her to make any procedure more enduring. Thank you Dr. Ali.

Negative experience: I want to start off with saying how I don’t even know how I got switched from round rock location to this location. Stonehill location is the WORSE & now I have to find a new dentist. I had an appointment today at 9am on May 05 just to get told they cancelled my appointment after I received a click to confirm your appointment email on April 30th. I NEVER received any email, text, or call that they cancelled. I had booked my appointment 6 months in advance. Then when I was waiting about 10 minutes in the lobby to get checked in before they told me my appointment was canceled. I wasted my time & PTO!!! The lady up front didn’t even greet me or apologize for the wait. I would not recommend this crappy dental company to anyone.

Negative experience: Scheduled an appointment with a live person. Day of, I got a random text saying "this appointment was cancelled". However, it didn't say who it was from. I still showed up (got the text on the way to the appointment) and the building was locked up tight. Then, the following day, I received an email telling me I missed my appointment. Has this location been closed?

Negative experience: I used castle dental ortho as a kid and had an amazing experience. I got aligners about 2 years ago and unfortunately stopped wearing them due to my dog chewing up an aligner which messed with my tracking. I paid upfront for my aligners and have been trying to get in contact with the office team to fix my aligners and get back on track for MONTHS and no one has contacted me back. I have even contacted the general call center and they assured me that someone would reach out. They did once but I missed the call, tried to call back and same thing. I hope I can come in and change my review once my ortho service is resumed. This is incredibly frustrating.

Negative experience: Everything about the company is terrible from start to finish. I booked with them three weeks in advance and called off work to be seen just to get a call three days before with a voice message to call back and reschedule without a reason. Then the day passes and I get notifications that I missed the appointment. How do I miss an appointment I was told was canceled? My family too is sick of them. We always pay the bills at the office. All to get random bills from them in the mail of about $50-$200 to pay. After you pay that you get another bill almost like a subscription. When we called upset about it we were told to prove that we had paid the previous ones. Does this company not keep records of payments?

Negative experience: I wish I could give a more detailed review, but I can't. I have a tooth that desperately needs extracted. I can't even eat or drink anything because the pain is so bad. This office is in network with my insurance and is relatively close to where I am. For 2 weeks, I have been calling. Every time, I get a "This mailbox is full and cannot accept new messages." Nobody ever answers the phone, regardless of the day or time I attempt to call them. So, I give up and won't try again.

Fantastic experience: Best cleaning that I have ever received

Negative experience: I have tried 4 times to get through to this place over 4 days. Left messages, first with an actual person, and then two more on voicemail. I called again yesterday and did talk to a person, who said their computers were down so she couldn't help me at all until they come up again, and then took my name and number and never called me. How am I supposed to do business with a business that won't respond.

Fantastic experience: I enjoyed my 1st visit to office!!

Negative experience: I was a patient here in 2024. I wanted to return to this office for general dental care and have my teeth cleaned. I called 4 times on Tuesday and couldn’t reach anyone whether I tried new patient option or existing patient option. I tried again Wednesday and I was placed on hold for over 10 minutes. Wednesday I tried to schedule an appointment online and there was no option to schedule a teeth cleaning. I called again today (Thursday) someone answered and immediately hung up on me. I will never again in my life do business with Castle Dental!

Positive experience: Never had any issues with this place until recently. I’ve been trying for weeks to get ahold of someone, my son’s last appointment was Halloween and his next was suppose to be for his retainer molding. I’ve left voicemails and have not received a call back. Just trying to finish the braces process asap.

Negative experience: If you follow my reviews you usually see high ratings and my real experience in as much detail as my time allows. This place has nice staff and very attentive while IN office for services being rendered. The Drs and the debate techs are nice. They have made it a point to hear my concerns and stress how the would call me back. I currently have a broken tooth under my crown. I’ve had my new tooth ordered (lol- modern tech is great! ) they said it stakes about 3 weeks. I’m paint it’s the holiday season reset time. As a former brick and mortar business owner and a meticulous person. I pay attention and still allow grace for being human. I’ve had to go up to a medical facility before to check up on MY follow ups due to contact issues but never before 5 times to the same facility for the same reason. The word systems come to mind as I consider all the tech issues but still wonder if any staff have personal systems that align with their job description for quality Customer care. These are just my thoughts as graciously stated today as I leave the clinic for hopefully the last time to just get my delivery date for my order so I can THEN make my appt to get tended to. UGH!

Negative experience: Verry bad attention, book an appoinent for 4:00 pm, and guess what , they where closed

Negative experience: If you like surprises, this might be the dental office for you. Is it open? Show up and find out. Will someone return a call ? Unlikely. Will you be notified in advance if the dentist isn't available for your appointment? Probably not. If they can't get basic courtesy to patients I wouldn't gamble with my dental health.

Negative experience: This place has gone down hill over the past year. I've been trying to reschedule an upcoming appointment for the past week, i keep getting a voicemail box i can't even leave a message on. Ive had appointment cancelled/ changed on me with no notification. The communication between this location and their customers is truly unacceptable.

Negative experience: I've been calling for weeks to try and get answers about a bill and I never get through. I can't go up there as I work too. :-( I would love to get an email

Negative experience: Very uncomfortable in the office. Seems there was unpleasant communication between the front office staff. Professionalism not shown and charts being slung across to the other lady at the front desk. Called to the back as "MAM" not by my name on my chart...The Doctor was very pleasant and I thanked her for the referral to an oral surgeon. At the end of the visit I was called to the desk as the dental assistant handled my chart then to gave it and other charts to the lady setting appointments. These ladies do not like each other. I don't like the high turn over of the dental staff at this Location in Pflugerville,Tx. The only reason I returned is that I received Text messages stating they haven't seen me in a while. Thought I would give them another try. Being honest the Castle Dental office in Pflugerville is not an office I care to go back to. I did get the referral paperwork from the doctor and the appointment setter said she would call me on Dec. 29th to confirm or not confirm an appointment with a oral surgeon in the network. I gave the ladies at the front office words of encouragement knowing that sometimes working in a busy office can be frustrating. I have worked in customer service for years in the past. I tried encouraging the ladies by stating they keep their heads up. I came home and setup my own appointment with an oral surgeon on the referral paperwork at the end of January 2026..

Negative experience: This is in no way about the doctor or assistant. This is about a charge that never happened before. If an office visit is charged for coming to have the crown put in your mouth and that was never done before, then it needs to be made clear that policy has changed. Don't make up ways to charge customers that wasn't there before.

Fantastic experience: They. Need to answer the phone when. People call. I called three weeks before someone answered the phone. Then they couldn't find .my dentures, it was a whole mess They need to stop taking new patient if they can't handle the ones they got already

Negative experience: I have to give this company 2 stats because of the inconvenience. They have called me to reschedule more times than I have called them. Then when they want to reschedule with me its not next day available, its next available which is 1 - 3 months down the road putting me in a situation. In the medical field working regular 9 - 5 hours with no weekends is absurd to begin with. Then you turn around and call me to tell me you can't see me for another 3 months. Maybe good short-term but find yourself a real dentist office for long-term.

Negative experience: They had a great team when they first opened this location. Now the office is ran so horribly. If you are an existing patient they don't even answer the phone to get an appointment but if you are a new patient they answer to set you up. I've been told multiple times the office is closed or they will send an email to the office manager Jade. I'm highly disappointed

Negative experience: At first visit they showed me good hospitality . But they supposed to finish cleaning after the assessment. They told me they will call me to schedule appointment for cleaning but they never call me or they never answer my calls. All I get is a pain after they poke my gum for the assessment and I don’t know if the insurance allows me I can do it again somewhere else.Finally I call on the new patient line and try to explain the lady who answered my call told me I have to have 2 appointments and 2 payments because my insurance won’t cover it. But the previous dentist was doing it all one time even though they are out of network with my insurance they were not that expensive.

Negative experience: They make you make seperate appointments for an assessment and a cleaning. I’ve never been to a dentists office that didn’t do it all on the same day.

Fantastic experience: Damor was very helpful. He went out of his way to take care of the check in process for my wife.

Positive experience: Dr. S. Is very polite, front desk is attentive, management seems truly understanding and considerate of needs.

Fantastic experience: I have been coming here for years to get my dental work completed, the staff is always friendly and the work is completed right the first time, highly recommend.

Negative experience: I will start off by saying that everyone I encountered during my visit seemed nice and friendly. On the other hand they wasted my time. I have never gone to a dentist appointment and left with out getting my teeth cleaned. All they did was take X-rays and tell me what needed to be done. Now I would understand if the appointment was just a consultation but I booked a routine cleaning. My appointment was at 3:30 and I arrived at 3:15, for the hygienist to come in the room after me being there for over an hour just to look at my teeth and give feedback without a cleaning because they close at 5 is insane. Like people have jobs and have to go through so much just to take off, this is a huge inconvenience.

Negative experience: Took more than a month to get my dental back and no one new that there were other all this time

Fantastic experience: I've always hated going to the dentist. But since I've been going to Castle Dental, I don't hate it as much. Everyone there are so friendly. Pflugerville location is the best! I just hope the people that are there now stay and don't leave.

Fantastic experience: Bri went above and beyond with my teeth cleaning. I recommend him as an excellent professional hygienist. My teeth have never felt so clean. Thank you so much.

Fantastic experience: I recently visited Castle Dental for a general check-up and cleaning, and I had a great experience. The staff was friendly and welcoming from the moment I walked in. Dr. Kang was professional and thorough during the check-up, explaining everything clearly and making sure I was comfortable throughout the process. The cleaning was quick and efficient, leaving my teeth feeling fresh and polished. I definitely recommend this office!

Fantastic experience: Growing up with several bad dentists who did not listen or make accommodations, this office is very refreshing. After a year, I have to say this office is wonderful. The doctor and nurses are very mindful of my TMJ and explain everything they are going to do before doing it. The staff is great as well. Definitely recommend this place!

Negative experience: Chain dental care. Every crown has broken or just came off. I would not recommend this establishment.

Positive experience: This was a surgery visit for a wisdom tooth removal for my son who is on the spectrum and is highly anxious about anything dental related. We arrived a little early. Deja one of the surgical staff members made us feel confident and comfortable about the procedure about to take place. The entire surgical Doctor and staff likewise created a noticeably calm confident atmosphere for my son, which helped him relax and follow through with the surgery. A big thanks to them all.

Positive experience: On the 6-7th -2024 . I actually felt Very Discouraged once I entered the entrance, there was Approx 4 ladies in the office area. Not 1 of them Greeted me then I actually stood @ the front Desk about 2 min before anyone open their mouth to me. Once I entered the back their Attitudes was so Sweet & Caring. Also I wasn't happy about the fee to pay for a Visit when I'm paying 1000.00 out of pocket for A Root Canal that was performed some months back. I was finally told that the fee would be waived in a Nasty Unpleasant way.. I felt I shouldn't had to pay 1 dime for what was supposed to have been taken care of Already. In the back they are so so nice... However I attended Castle Dental Pflugerville on feb 6-2025 I would like to say the Front staff #Cheyenne is Very Pleasant and Willing to help you with a friendly Attitude which make a huge difference, not Satisfied with the results of the increase of price from price estimated previously. The General dentist is nice and gives you Opportunity to ask any Questions if needed.

Fantastic experience: Super happy with the staff and Dr. I’ve had a great experience. Not easy to say about going to the dentist!

Fantastic experience: I've just had 1 visit so far, but I will be back! I saw Dr Kang who was really both warm and took his time. All the staff were lovely as well.

Fantastic experience: Great service and they take the time to make sure all of your concerns are taken care of. They saw me on short notice and took great care of me!

Negative experience: Scheduled an appointment online for 1 pm on a Monday a week in advanced. On appointment day was met with a sign that they were on lunch until 2. I arrived 15 minutes early for my appointment. Confirmed my appointment the day before and received several reminder texts. A courtesy text or call would have been amazing.

Fantastic experience: I was very pleased with the service and professionalism. Thank you for your loyalty to your profession when it comes to the care of the patients.

Fantastic experience: Easy scheduling (didn’t have to wait weeks). Near my home. Plenty of parking. All staff were cordial and PROFESSIONAL! Dentist and dental Assistant were 11’s out of 10. Returning for additional services.

Fantastic experience: I recently underwent wisdom tooth extraction oral surgery under David Beltran of Castle Dental at Flugerville branch. Since it was my first wisdom tooth removal, not sure what to expect. Dr David explained everything in detail about the procedure, options to extract the tooth, sedation, post operative precautions and involved costs. He made me at ease and advised that I can just go for one wisdom tooth removal as the other one is fine and doesn't need to be removed. Overall, he was very professional, easy to work with and offered me a very positive and fearless experience. Thank you Dr David and your amazing staff.

Fantastic experience: The wait time is always minimal. The staff are nice and helpful. I like the people in the back. The dental hygienist is great.

Fantastic experience: I got in. To the dentist within about two hours after I called. Very quick not much waiting time at all. Very caring place. I also joined , there' Daniel plan which was a great deal. I. Don't have denurins , and i'm retired , so it's very nice to have

Negative experience: Okay service, but don't take their word when they say they say they've checked your insurance and their specialist is in-network. I've been misinformed or lied to, but they still wanted to charge me the full amount without insurance. Only after months of working through a patient advocate did they knock 25% off the full cost of a Root Canal. It's the lack of ethics that has drove me away.

Fantastic experience: My daughter was complaining of a tooth ache. I was able to call and spoke with Amber who was able to get her in right away. When we got there we were greeted by Desiree who was so nice. They were able to get my daughter back right away with a very little wait time. The assistant Madison was able to take her x-rays without her complaining. The doctor came in and did the exam. Then she was even able to get get cleaning completed by Brianna. All in all the new staff was great. I don't remember everyone's name is but everyone I spoke with and encountered was perfessional. We made her an appointment for next cleaning and hopefully she will wiggle out her tooth soon.

Fantastic experience: Professional, polite, caring. The best experience I have ever had. Exactly what I needed a truly professional organization. All employees are super. Now I can smile with confidence, eat and enjoy life. Castle Dental and it's employees are totally super fantastic. And pricing is the best. A super place.

Negative experience: If you are using your insurance and hoping to pay minimum out of pocket then make sure you verify they only do the procedures which is covered by your insurance. One star for only giving discounts to your existing older accounts in such instances and not honoring any thing for new patients. I am going back to Heritage Dental in pflugerville.

Negative experience: They pushed me into services that I originally declined, but they ultimately convinced me to do anyway. I paid my bill in store like I always do. Months later, they are hounding me for collections because the service they pushed me into was not covered by insurance, which was part of the reason I declined it in the first place. Now their collections team is continuously calling me to settle the balance, and refuse to make adjustments. Don't waste your time here.

Negative experience: UPDATE: thanks for the prompt automated response! However if you read my review you would have seen I have emailed Charolette with no response! I have been going to Castle for several years. In the beginning Dr A which has moved from Pflugerville location to the Braker Lane location was amazing. So amazing I referred her to others I knew. November 2023 I went in and she gave me my list of work she suggested to be done. We started to work on the tooth with the most issues which I was told would need a fill or a cap. Once she began working on the tooth the pain was excruciating and I began to bleed a lot. She told me we would go over options when she was done. At which point she leaves me with her cell number and a script for antibiotics claiming the tooth was infected and will now need a root canal. After a couple weeks of being sick from the weather I return and they ask for payment for all the work they want to do and I pay. I go to the back and talk with the Dentist that would be doing the root canal we talk awhile and I leave. I call the office and ask for a refund and I am told that’s fine it would be 10 business days to hit my card. After the 10 days I still have not received it so I phone them to be told that I first have to sign a release of liability in order to receive my money. Mind you I am asking for money back on work not received. At this point we still haven’t received a refund for me or my partner they held his money as well. I am upset, so basically I have to sign a release in order to receive my refund for work not received? Nancy tells me it’s for the 1 tooth they started work on and they are refunding all money regarding that tooth. I ask if I can just come to the office to go over this. When I get there she has the form for me to sign and it releases ALL liability. I told her I did not feel comfortable signing this and it doesn’t seem legal to be forced to sign this to receive my money. She phones her boss and asks if they can change the verbiage and the boss responds it’s a generic form and it’s for the work not yet received for the amount I am wanting refunded. I ask if I HAVE TO SIGN to receive my money. She tells me no. So I clarify once again, I do not have to sign and I will receive all of my money she said that was correct. I told Nancy ok I do not want to sign I would like my money. She entered it into the computer and I still have not received my money and it’s been well over a month they have held my money. Conveniently Dr A and Nancy have moved locations and I have to go through all of this again with the new staff at Pflugerville. I have reached out to the regional Rachelle she has not phoned back. I emailed the automated Charolette, no response back, I’ve emailed Nancy with zero response. Can’t reach corporate at all and no one wants to refund my money they have held for over a month.

Negative experience: Unprofessional to schedule me for an appointment then call and ask me to come in early. My appointment isn't for another half hour and the office is already closed. Dont try to schedule for Saturday, they don't want to work.

Fantastic experience: On 12/07/23 I had my second visit at the Pflugerville location and the staff is phenomenal. Dr.A and Jessica was so comforting during my procedure. Thank you all and Happy Holidays!

Positive experience: Billing person 0 worst customer service. La k of professionalism. Treats patients very bad. Front desk 8 Radiologist 8 needs more training Endodontist 10 Dr’s nurse or assistant 10

Fantastic experience: Dr. A and her assistant was great, very helpful and through . Most of all very gentle with the procedure. I would recommend this doctor and this office to my family and friends. I had a second visit and it was just as great.perfectfitting crowns as well as great looking. Mary Rousseau

Fantastic experience: Dr. Mihaela Atanasiu was wonderful. I had a very thorough exam. She answered all my questions. A great dental experience.

Negative experience: Showed up for my appointment early like they asked and they wouldn’t see me. Apparently their staff called out and they didn’t think to notify their appointments that they wouldn’t be seen for full consultation today. Disclosed I hadn’t been to a dentist in a while and they still wouldn’t do anything. Ridiculous. No respect for clients.

Fantastic experience: Great customer service, doctors are gentle and make sure you are alright with everything and go over cost and help you review and understand everything going to be done upon getting work done. GREAT PLACE HIGHLY RECOMMEND.

Fantastic experience: Good visit from start to finish. So glad I found a good practice that takes Solstice insurance.

Negative experience: Horrible customer service! Worst choice for dental care. As an established patient you have to press 2, leave a voicemail to schedule an appointment yet no one calls you back. Everytime my daughter needs an adjustment for her braces it takes 2 weeks, multiple calls or I have to waste my time driving to the location and make an in person appointment. The staff just looks, smirks and blows you off. The receptionist lied to my face and told me messages are checked daily by the office manager. What manager? There can't be any leadership in that office. I've been calling since 7/19 and still no call back. My call has been escalated to a non existant manager for assistance

Fantastic experience: The entire staff was amazing ! Thank you Dr. Mihaela Atanasiu. You are an angel!

Fantastic experience: The hygienist was awesome. Choc full of information. The only problem I had was that she is only there on Wednesdays.

Fantastic experience: The entire staff was amazing. They were patient, kind, professional and took great care of me

Positive experience: Excellent customer service! I have been a long time patient but yesterday I needed a dental clearance form completed prior to be able to get a medical procedure done. The dentist fit me in to get the cleaning I needed done as well as a very thorough exam to ensure I am in good shape for my procedure. I appreciate staff for taking additional time and attention.

Fantastic experience: Thank you Dr. A's The most kind and sweet person I ever met. Thank you for your amazing job on me I left that place on Monday May 8 happy and more confident then ever. Thank you so muchhhhhh The whole staff are friendly and nice. Thank you. MADELIN B

Negative experience: They don't provide cleaning and some other services and send you to other locations so they waste your time. There is no way to call them as an existing patient as the number they provide will only take messages. That's a bad service.

Fantastic experience: They were great ! Made me feel comfortable & they took good care of Me . Got me in same day and just over all satisfied.

Negative experience: Worst run place ever. They don’t have anyone to do the cleaning but they would tell you at the time of appointment that they do. The front desk staff is super rude and they don’t tell you when you take time from your day that they won’t be able to do the actual thing you are there for. They will do bunch of testing and say you are good to go. Also, since we don’t have any one to clean your teeth don’t expect anything from us. It’s a total scam!! Edit: Looks like their message to reach out is also just a scam. They don’t respond to the email but just send the message on google for showing they care.

Fantastic experience: Was made to feel very comfortable and in good hands for resolving the infection in teeth and being able to move forward with implants. Thank you.

Fantastic experience: Doc was soo good, the entire staff rocked..one day after work..not sore and on my antibiotics !!! Imo women dentists are the best..so talented,direct,and did things to make me feel comfortable while there.

Positive experience: Overall customer service is ok but the charges is hire than other dentists that’s why I quit it same treatment in other dentists is much cheaper

Fantastic experience: The receptionist was pretty nice The dental assistant was super sweet and very knowledgeable and gentle ❤️ The dentist was exceptional and very knowledgeable as well. I would recommend everyone to go for their care❣️

Fantastic experience: Dr. A was amazing through the entire process of my dental bridge procedure. Thank you for giving me the smile I always wanted! Love the awesome staff and techs too, everyone is so friendly. Thank you guys for all you do! Dr. A’s finished masterpiece pictured below!

Fantastic experience: Everyone is very nice and happy to thoroughly explain the procedures and the next steps. They are quick with their work as well which I appreciate. I was also able to listen to an audiobook while they did the work I needed and that allowed me to relax. My one suggestion would be to give Nancy an office of her own. Her work takes some time to complete and what ends up happening is patients pile up in the hall way. She needs to make calls of a sensitive nature. Sometimes the patients have questions that delay the process. If she had an office they would also have a private space to discuss procedure costs and insurance.

Fantastic experience: Have always had a good experience with the dentist and all the staff. They are very professional, friendly and don't pressure on any procedures that are can't wait until later.

Fantastic experience: Dr Mihaela Atanasiu is a very professional Dentist whom I trust completely to give me excellent oral care. No one likes to be in a dental chair but if you have to be then Dr A is who you want tending to your needs. I would go so far as to say in all my years (68) I have never found a more kind and understanding Dentist. MR BOYLAN

Fantastic experience: Everyone is very friendly. I'm very impressed with Castle dental¹s work. I've had major work done at other places and have not been satisfied but I am happy my mother told me about this place.

Fantastic experience: This facility was the only one of several with the compassion tp extract a tooth that was causing me a lot of pain. Even though the experience was not fun, I give them my thanks and appreciation for relieving my suffering! I would highly recommend Castle Dental as they truly do care!

Negative experience: Doctor A. and Natalie are extremely nice and explain the entire treatment plan in terms you can understand, Dr. A listens to your concerns and offers the best possible treatment plan. My one star is for the front office staff. NANCY SANCHEZ is extremely rude every. single.time I go into the office. Today I inquired about a treatment plan and my options. NANCY provided to tell me there is only one option available that their office completes. (Inaccurate information). I requested to speak to Dr A prior to having the services and there are in fact THREE options available for my treatment. Nancy refused to provide the other options. As I was speaking to Nancy inquiring on how her day was going since she clearly seemed irritated with answering questions she continues to be snappy and snatch the paperwork out of my hand. Apparently this is normal behavior from NANCY based off of the conversation I was having with the dental assistant. I asked another staff member if this was normal for Nancy to always be so rude considering she is the face of the office. Needless to say, this is normal behavior. I decided not to get the work completed do to the staff. I did request information for a manager to speak with however, NANCY refused to provide the information. I am hoping to speak to someone in management regarding Nancy's behavior and how she speaks to and treats the patient.

Fantastic experience: I was very pleased with every aspect of my visit to Castle Dental, Pflugerville. I would highly recommend Dr. Atanasiu, Heather, Nancy and the entire staff. I suffer from "dental anxiety" but felt very comfortable during my visit and I don't even...dread my future visits !!! VERY...knowledgeable, efficient, clean and patient friendly!!!

Fantastic experience: The staff is awesome, the care provided was excellent!! I’ve always experienced the Best of care when I attend it to Castle Dental in Pflugerville at Stone Hill. The staff is awesome! I’m so sorry

Fantastic experience: Dr. Sing and his staff we very kind and welcoming. They made me feel comfortable like family would.

Fantastic experience: I love the doctor, hygienist, and the staff. Always so friendly, personable, and all around great! They are accomidating and superb!

Fantastic experience: I loved seeing my Dentist again and her staff. Everyone was very kind and professional.

Negative experience: After I was examined and told I would need extensive work. (A different dental office highly disagreed.) I was told to sit in the lobby and wait for a quote for future treatments. I sat there for ~30minutes. I stood up to ask what the status was and then was told "oh, we just now received the fax back from your insurance company." Then I was told there was more information needed. (This could have all been done prior to the appt.) I was told I would get a call with the final decision of insurance company and would be given a care plan. Even after numerous calls back to Castle Dental I was never given a return call. It has been ~ 6 months. I have since found a new dentist. The waiting room and exam areas all were very dated looking and in close quarters. 0/10. Would only suggest to my enemies.

Negative experience: The staff overall was nice but it is so difficult to schedule an appointment because no one answers the phone. I try calling at different times for the past several months and still can't get through. I then tried using the online service to schedule an appointment and I never got a confirmation email or call. Was never told that day wasn't available, was just scheduled for a different day/time without being consulted, and not even for the type of appointment that I needed. Now they are billing me for an appointment that I never scheduled or confirmed as if I had missed it (different appointment from the one I tried scheduling online). I again tried calling multiple times to ask them about this and no answer. I've left messages, that was several weeks ago, and still no one has bothered to return the call. I tried calling the customer service number but all that number does is direct you to your nearest location, which is useless because they don't answer. I strongly recommend going somewhere else.

Fantastic experience: Very happy with my visit today. Heather was very thorough, professional and informative. She gave me great advice to save my gums from more damage and for better overall care of my teeth.

Negative experience: Hope they will call us sometime. I booked over their website as emergency. I has been 4 days and no one called us yet :( Update: I left additional information, but there is no return back.

Negative experience: Castle Dental is owned by corporate Smile Brands. Read the reviews of Smile Brands then decide if this is the right contract for your teeth and that of your children. Be well.

Fantastic experience: My visit was great!As always my hygienist Heather does a superb job.She makes me feel welcome all the time.

Negative experience: Would HIGHLY recommend you stay away from this franchise. While the staff is nice, they do a POOR JOB with the procedures and making sure that you are satisfied with your results. Maybe go there for your cleaning needs, etc. but definitely NOT for your ORTHODONTICS! (PS. Don't ask me to reach out to you. I already did. You guys aren't willing or able to take any actions. I am not looking for a freebie either. Just wanted to make the customers aware.)

Fantastic experience: Castle on Limestone has been great. We just started going there this year, and they've been courteous and prompt with us on each visit. Heather and Dr. A are both fantastic. I highly recommend.

Negative experience: This place is horrible. The staff at the front desk or the people at the reception are just horrible and rude. Maybe they were being racist cause we’re Asian but the lady at the front did not want to answer our questions because my parents can’t speak English very well.

Fantastic experience: Doctor A is one of the best dentists I have had over the years. She has a soft touch, very knowledgeable (works very efficiently). She also has a great trained staff who knows what Doctor A needs or wants for the procedure being performed. I just finished having my second crown installed and kept waiting for it to hurt or some issue like my past experiences with other dental offices. But it NEVER came. No pain! When does that happen? Not in my experiences with dentists at least. Not that most other dentist's are bad, it's just Doctor A loves her work and it shows. My wife also is very happy with her. We have going to her for about three years. If you are looking for a great dentist she should be at the top of your list to try. I recently asked her when she knew she wanted to be a dentist and she replied when she was a little girl. It shows.

Fantastic experience: My root canal by Dr. Singh was fast and painless. He was patient and had a sense of humor. With my Deltacare USA plan it was $415. His assistant had been working in the dental field since 1974!

Negative experience: I just had the worst experience by phone at this location. I’ve been a patient at Castle Dental for 4 years and I’ve never had an issue with any of the employees until today. I called to confirm my appointment that it’s booked for this week and to verify the time since I didn’t get the usual confirmation text. Instead of the employee assisting me, I was treated very poorly by the front desk personnel. She was extremely rude and unprofessional, I was hung up on right after requesting to speak to somebody else. I attempted to call back in order to be helped and my phone call was ignored. I had to call a different location to explain the situation, and now currently waiting on a call back. Again, I have never experienced such poor behavior and been mistreated by one of the employees so disrespectfully. Extremely unacceptable!

Fantastic experience: I was taken care of the same day after experiencing the worse night!! with excruciating pain. Doctors and staff were so concerned and caring. I was asked if I had slept? Honestly I hadn’t, so the Doctor asked if I wanted numbing medicine for the pain and it was life saving, finally I felt like I can breath again and relax. It also helped me concentrate and focus on the visit and be able to decide on the best action plan the doctor suggested. My experience from the moment I walked through their doors and walked out was amazing. You can come here at ease I definitely recommend it!! Ive been to other locations but this one was different.. it was welcoming. Switching on over :) Thank you! J. DeLaRosa