Ideal Dental Hutto
Experience dental care that prioritizes your comfort and convenience at Ideal Dental Hutto. Located in Hutto, Texas, our modern facility is designed to provide a stress-free environment for both general checkups and comprehensive dental treatments. We believe that visiting the dentist should be a positive experience, which is why our team takes the time to address all your concerns in a relaxed, pressure-free setting before any procedure begins.
We offer a full spectrum of dental services tailored to meet the needs of the entire family, including general and preventative dentistry, orthodontics, restorative care, implants, cosmetic procedures, and pediatric services. Our practice is also equipped to handle dental emergencies and offers sedation options for patients who may experience anxiety. Whether you are a new patient or have been with us for years, we are committed to providing affordable, high-quality care that keeps your smile healthy and bright.
Take advantage of our special offer for new guests, featuring an exam and X-rays at a discounted rate without the need for insurance. Book your appointment online or call us today to schedule your visit with our dedicated dental team.
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: 9h-15h
Photos of Ideal Dental Hutto
Our comment from Best Dentists Club about Ideal Dental Hutto:
A welcoming environment and compassionate care
Located in Hutto, Texas, Ideal Dental Hutto has established itself as a practice that prioritizes patient comfort and well-being. The clinic is widely recognized by its community for creating a stress-free atmosphere where patients feel genuinely cared for. Many visitors describe the staff as incredibly friendly, warm, and professional, noting that the team goes above and beyond to make dental visits less intimidating, particularly for those who experience anxiety or have a fear of dentists. The environment is consistently praised as clean, modern, and welcoming, setting a positive tone from the moment patients walk through the door.
A dedicated and personalized team
The heart of the practice is its dental team, which includes dentists such as Dr. Kevin Mendez, Dr. Sahar Ghamsari, and Dr. Su, alongside dedicated staff members like Linda and Lupe. Patients frequently highlight the doctors' ability to explain procedures clearly, their gentle approach, and their commitment to patient education. Reviews often mention the personal touch, where providers take the time to listen to concerns, answer questions thoroughly, and ensure patients understand their treatment options. This personalized attention helps build trust, with many patients describing the experience as transparent and honest, avoiding unnecessary upselling.
Comprehensive family services and advanced options
Ideal Dental Hutto offers a broad spectrum of dental services designed to meet the needs of the entire family. The clinic provides general and preventive care, along with specialized treatments including restorative work, periodontal care, and cosmetic dentistry. Patients have reported positive experiences with orthodontic options, including Invisalign, and the clinic is noted for being particularly accommodating to children and teens. Whether for routine cleanings, emergency relief, or more extensive restorative work, the team aims to provide affordable, high-quality care that fits various needs and budgets.
Convenience and emergency accessibility
A key feature highlighted by patients is the clinic's commitment to accessibility and timely care. Ideal Dental Hutto offers flexible scheduling, including Saturday appointments, which is highly valued by families and working professionals. The practice is often praised for its ability to accommodate same-day or urgent appointments for dental emergencies, providing peace of mind when pain or unexpected issues arise. The front desk and administrative staff are frequently commended for their helpfulness in guiding patients through insurance coverage, payment plans, and the scheduling process, ensuring a smooth experience from booking to checkout.
Services and Treatments
Ideal Dental Hutto: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,6 out of 5 from 361 reviews
Fantastic experience: The staff at Ideal Dental are amazing. They were very kind to me and answered all my questions. They all knew I was very nervous about having my teeth pulled, and they did their best to assure me that everything will be ok. I would recommend them to everyone I know who needs dental work done.
Wow, we're thrilled to hear you had such a positive experience with our team! It's fantastic that our staff could ease your nerves and answer all your questions. Thank you for recommending us to others. We can't wait to welcome you back!
Fantastic experience: Great staff!
We're delighted to hear that you had a great experience with our staff! Your feedback means a lot to us, and we're thrilled to know our team made a positive impression. Thank you for sharing your experience!
Fantastic experience: I had a great experience here. The staff amd dentist were so knowledgeable and friendly.
We're thrilled to hear about your great experience! It's wonderful to know that our knowledgeable and friendly staff made a positive impression. Thank you for sharing your feedback, and we look forward to welcoming you back!
Negative experience: Almost everytime I went in they said I owed approx $135 from the last visit. I finally questioned why that is when my insurance stated the max out of pocket $. Then they removed it for that last visit stating it was recharging me the deductible when i had hit it already. However, this had been going on for about 4 years. The last appt I had, the hygienist repeatedly crammed a large suction tube against my tongue and underneath my tongue causing me to gag. My tongue was so bruised the next day I could barely eat or talk, for about a week ,and the dentist refused to fix a cavity because I gagged 2xs. She acted like I would just let the tooth rot! I'm going to find a new dentist! That dentist had also told me on the previous visit that I needed 3 fillings and 2 crowns. She stated I needed an old crown removed, new filling and replacement crown. But when I went in the last time and stated I hadn't had the money to fix it...it suddenly was ok and didnt need a filling. This was the one she had said previously was the most urgent! I'm thinking of calling an attorney! She also told me I had gum disease starting. Update: I saw other PRIVATE dentist and I don't need any of that work done! I didn't have a single cavity nor do I need crowns or have a badly cracked tooth! And my gums are healthy. If I could give IDEAL a NEGATIVE 100 I would!
Judy, thank you for taking the time to share your experience. We are very sorry to hear about the concerns you described regarding both billing and your recent visit.
We understand how frustrating it would be to repeatedly receive balance notifications over an extended period of time, especially if there were questions about how those balances were calculated. We also recognize how upsetting it must have been to leave your appointment feeling uncomfortable and in pain.
Your comments regarding the billing concerns, your experience during the hygiene appointment, and your treatment experience have been escalated to our leadership team for review. Feedback like yours is important, and we want to ensure your concerns are thoroughly evaluated.
We appreciate you bringing these matters to our attention. If you need anything in the meantime or would like to discuss this further, please feel free to reach out to our Guest Service team at (469) 420-5099 or [email protected]. We’re always happy to help, and we truly appreciate you taking the time to share your experience.
Positive experience: Staff and Dr are very detailed for what we want to achieve. From treatments and payments they go over it.
Hello! We're delighted to hear that you found our staff and doctor detailed in discussing your treatment and payment options. Your feedback is invaluable, and we're thrilled to have been able to meet your expectations. Thank you for sharing your experience with us!
Fantastic experience: Perfect place. People are nice, good service , no pain, nothing . Recommend for sure
We're thrilled to hear you had such a positive experience! It's wonderful to know that our team provided you with great service and a comfortable visit. Thank you for recommending us, and we look forward to welcoming you back!
Fantastic experience: Just a great office! Friendly. Informative. Thorough. Gentle. Always do a great job!
Ernie, thank you for sharing your positive experience with us! We appreciate your kind words and are glad to hear that you found our service informative.
Fantastic experience: Very professional and clean facility. The staff was very personable and kind. The Dr took time explaining all of my options and pros and cons for my treatment plan. The dentist terrifies me and this is the first time I felt comfortable… thank yall!!
We're thrilled to hear about your positive experience! It's wonderful to know that our team made you feel comfortable and well-informed during your visit. We strive to create a welcoming environment, and your feedback means a lot to us. Thank you for sharing your experience!
Fantastic experience: Great customer service and very polite
We're delighted to hear that you had a great experience with our customer service team! It's wonderful to know that our team's politeness made a positive impression. Thank you for sharing your feedback, and we look forward to welcoming you back!
Fantastic experience: Solid service in and out with great communication. They are open on Saturdays which is a huge positive for us!
We're delighted to hear about your positive experience and that our Saturday hours are convenient for you! Great communication and efficient service are what we strive for, and it's wonderful to know we met your expectations. Thank you for sharing your feedback!
Fantastic experience: Waiting area very clean, staff extremely friendly and all my questions were answered to my satisfaction.
We're delighted to hear that you had such a positive experience! It's wonderful to know that our clean waiting area and friendly staff made your visit enjoyable. Thank you for sharing your feedback, and we look forward to welcoming you back!
Fantastic experience: I cannot say enough great things about Ideal Dental Hutto! I came in for a routine check-up with Dr. Shayani, and honestly, it was one of the best dental experiences I've ever had. She is incredibly thorough, caring, and took the time to walk me through personalized tips and suggestions for my dental health — you can truly feel how much she genuinely cares about her patients. A huge shoutout to her assistant as well! From the moment I walked through the door to the moment I left, I felt completely looked after. She made the whole experience seamless, comfortable, and stress-free. I left feeling confident about my dental health and completely satisfied with every aspect of my visit. If you're looking for a dentist who truly goes above and beyond, look no further. Highly recommend! ✨
We're absolutely delighted to hear about your wonderful experience at Ideal Dental Hutto! It's fantastic to know that Dr. Shayani and her assistant made your visit seamless and stress-free. We're thrilled that you felt confident and satisfied with your dental care. Thank you for your high recommendation and for sharing your positive experience with us! ✨
Fantastic experience: I had a great experience from start to finish! The front desk was welcoming, friendly, and made the check-in process so easy. The back assistants were just as amazing—kind, attentive, and made me feel comfortable the entire time. Everything was smooth, professional, and genuinely pleasant. Highly recommend!
We're thrilled to hear about your wonderful experience! It's fantastic that our front desk and back assistants made you feel welcome and comfortable throughout your visit. Your kind words about our team's professionalism and friendliness mean a lot to us. Thank you for recommending us, and we look forward to seeing you again!
Negative experience: Chain dental offices operations are concerning especially as local to Hutto. Had a scheduled appointment and took time off only to find out there system did not reflect my appointment despite all documentation showing otherwise. Disappointing and unprofessional. Did not accommodate same day despite being at fault.
Hi there, I'm sorry to hear about your experience with the scheduling issue. We understand how frustrating it must have been to take time off and not have your appointment honored. This matter has been escalated to our leadership team for resolution. Please feel free to reach out to us directly at (469)420-5099 or email us at [email protected] if you'd like to provide more details. We truly care about your experience and want to make things right.
Negative experience: This clinic does not care about your time. They left me alone in one of the treatment rooms for 45 minutes waiting for the doctor without once checking on me.
Allison, we’re very sorry to hear about your experience. We understand how frustrating it can be to be left waiting, especially without any updates from the team. That is certainly not the level of communication or service we aim to provide.
Your feedback is important, and we will be sharing this with the office leadership so it can be reviewed with the team.
If you need anything in the meantime or would like to discuss this further, please feel free to reach out to our Guest Service team at (469) 420-5099 or [email protected]
. We’re always happy to help, and we truly appreciate you bringing this to our attention.
Sincerely,
Ideal Dental
Fantastic experience: Hadn’t been for a cleaning in a while and feel as though the dentist and hygienist were both very friendly and made sure to thoroughly clean my teeth! Will be making this my permanent dental office now.
We're delighted to hear that you had such a positive experience with our dentist and hygienist! It's wonderful to know that you felt welcomed and well taken care of during your visit. We're excited to have you as a part of our dental family and look forward to seeing you again soon!
Negative experience: I feel like they only brush some of my teeth, not clean them. It wasn't a good cleaning at all. I did not have a good experience with them.
Hi there, I'm sorry to hear about your experience. We genuinely care about our guests' experiences and want to ensure you receive the best care possible. Your feedback has been escalated to our leadership team for resolution. If you'd like to share more details, please reach out to us at (469)420-5099 or email us at [email protected].
Fantastic experience: Excellent service, efficient booking process, and flexible hours for appointments! Great dentist for kids and teens!
We're thrilled to hear about your positive experience! It's fantastic that you found our service excellent and appreciated the efficient booking process and flexible hours. We're especially happy to know that our dentist is a great fit for kids and teens. Thank you for sharing your feedback!
Fantastic experience: I had the best experience here. I came in for an appointment and they had me in and out of there in a good amount of time. All the while they were very friendly and informative with the whole process. Thank you!
We're delighted to hear about your fantastic experience! It's wonderful to know that our team was both efficient and friendly during your visit. Thank you for sharing your positive feedback, and we look forward to welcoming you back in the future!
Fantastic experience: Linda at the front desk is extremely patient. She answers all your questions and does amazing breakdowns of billing. She is very detailed oriented and her follow ups are always on time.
We're thrilled to hear about your positive experience with Linda at the front desk! Her dedication to providing detailed and timely assistance is something we truly value. Thank you for sharing your experience, and we look forward to serving you again!
Negative experience: I did not have a good experience at this clinic. From the beginning, there was a lack of organization and excessive waiting times. I felt that the treatment and costs were not clearly explained before the procedure was performed. Additionally, the service was not as friendly as I expected. I would also like to mention that the lady who answers the phone was very rude and unprofessional when responding to my questions. I believe they need to improve their communication with patients and their customer service.
Jose, thank you for taking the time to share your experience. I’m truly sorry to hear that your visit did not meet expectations.
Clear communication about treatment and costs should always happen before any procedure is completed, and you should feel fully informed and comfortable with your care. I also hate hearing that you experienced excessive wait times or felt that the service was not friendly. That is not the level of professionalism we expect from our team.
I’m especially concerned to hear about your interaction over the phone. Every guest deserves to be treated with courtesy and respect when asking questions about their care.
I have shared your feedback with the Hutto leadership team so these concerns can be reviewed closely and addressed appropriately.
If you need anything in the meantime or would like to discuss this further, please feel free to reach out to our Guest Service team at (469) 420-5099 or [email protected]
. We’re always happy to help, and we truly appreciate you bringing this to our attention.
Fantastic experience: All of my dental visit, Ideal Hutto Dental has always been professional
We're delighted to hear about your positive experiences with us! It's wonderful to know that our professionalism has consistently met your expectations. Thank you for sharing your feedback, and we look forward to welcoming you back for your next visit!
Positive experience: I had a pleasant visit. Even though nothing was done.. I did get to view the x-rays. And will probably visit them again in the future
Hello! We're delighted to hear that you had a pleasant visit and appreciated the opportunity to view the x-rays. It's great to know you're considering visiting us again in the future. We look forward to welcoming you back!
Negative experience: I initially scheduled a cleaning appointment on a Saturday. I was pleasantly surprised by the warm welcome and Dr. Sahar’s extensive knowledge. She thoroughly examined my condition and promptly addressed all the areas that needed immediate attention. Finally, she finalized my Invisalign treatment, and I couldn’t be more grateful for the results. However, I’m writing this review to express my dissatisfaction with the recent changes to my appointment schedule. Every time i get a call to change my appointment, they either reschedule it for the next week or change my time for the same date. I’m nearing the end of my Invisalign treatment, and now I have to wear the trays for a few more weeks whenever they feel like seeing me, plus there’s the time for the retainers. I’m tired of being inconvenienced and having my schedule constantly changed.
We're thrilled to hear about your positive experience! It's wonderful that Dr. Sahar's expertise and warm welcome made your visit memorable. We're delighted that you're pleased with your Invisalign results. Thank you for sharing your experience with us!
Fantastic experience: The sweetest staff! Sahar was very polite and honest.
We're delighted to hear about your positive experience with our team! It's wonderful to know that Sahar made such a great impression with her politeness and honesty. Thank you for sharing your kind words, and we look forward to welcoming you back!
Fantastic experience: They were super helpful! And got me set up with an amazing treatment plan & can not wait to get started
We're thrilled to hear that you found our team super helpful and that you're excited about your treatment plan! Your enthusiasm is contagious, and we're here to support you every step of the way. Thank you for sharing your positive experience!
Negative experience: Dentist recommended a cleaning not covered by my dental insurance, when I refused they then said they wouldn't even do the basic cleaning that is covered by insurance. To me that proves they are about making money not caring about their clients.
Hello! We’re really sorry this experience felt frustrating. We understand how upsetting it can be to come in expecting a cleaning covered by insurance and leave feeling unclear or pressured. Our goal is always to recommend care based on clinical need, never to make a guest feel uncomfortable or unheard.
That said, we never want anyone to feel dismissed or unsupported. This concern has been escalated so we can review what was discussed and ensure expectations were communicated clearly.
If you’d like to talk this through further, our Corporate Guest Services team is always available at (469) 420-5099 or [email protected]
, and we’d be happy to help.
Fantastic experience: I had a nice experience at Ideal Dental Hutto. The staff was nice ,friendly and professional
We're delighted to hear about your positive experience at Ideal Dental Hutto! It's wonderful to know that our staff made you feel welcome and provided professional service. Thank you for sharing your feedback, and we look forward to seeing you again!
Fantastic experience: Everyone at Ideal Dental Hutto was very kind, efficient and professional. I’m so glad I found them.
We're thrilled to hear about your positive experience at Ideal Dental Hutto! It's wonderful to know that our team's kindness, efficiency, and professionalism made a great impression. We're so glad you found us too! Thank you for sharing your experience.
Positive experience: Updating to 3 stars, as the clinic did reach out later on and waived off the unexpected costs. ---------------------------------------------------------------------------------------------- This clinic is running a scam where they show patients a low cost estimate for the proposed dental services so the patients sign up for it, and then later the clinic sends surprise bills to patients and just say insurance did not cover the expenses. I visited this clinic for the first time for my annual cleaning which is always fully covered by my insurance and in the past I have never paid a dime for it at other dental facilities. My dental insurance is pretty decent as well. Ideal dental showed a detailed estimate to me for the cleaning, showed my share as $50 and asked for upfront payment which I reluctantly agreed to pay (again, never paid anything for an annual cleaning before). Later they sent a bill of $205 (adjusted to $112 later) saying insurance did not cover many things in their estimate and they can't do anything about it! I thought this was a one-off thing, but it was not. Same thing happened with my wife. She also visited them separately for her annual cleaning where they recommended she get a deep cleaning and pay $145 upfront which she did. Later they sent her a large bill for $505! When called they said insurance did not cover some x-rays etc. and they cannot do anything about it! And since then they have continued to hound us daily for payments!! While the dental service itself was fine and the doctor seemed knowledgeable, the billing issue is a dealbreaker. If you want peace of mind, avoid billing surprises, and keep costs under control stay away from this place!
We're truly sorry to hear about your experience with the billing process. We understand how frustrating unexpected costs can be and we want to assure you that we take your concerns seriously. Your feedback has been escalated to our leadership team for review and resolution. We would appreciate the opportunity to discuss this further with you. Please reach out to us directly at (469)420-5099 or email us at [email protected]. We value your feedback and are committed to improving our services.
Fantastic experience: Dr. Ghamsari was very thorough and caring and has excellent bedside manner.
We're delighted to hear about your positive experience with Dr. Ghamsari! It's wonderful to know that you found the care thorough and appreciated the excellent bedside manner. Thank you for sharing your experience with us!
Positive experience: The experience was a good one; however too rushed without written instructions given for after surgery.
Hello! Thank you for sharing your experience. We're sorry to hear that you felt rushed and didn't receive written instructions after your surgery. Your feedback is important, and we've escalated this to our leadership team for further review. If you'd like to discuss this further, please reach out to us at (469)420-5099 or email us at [email protected]. We care about your experience and want to ensure it improves.
Fantastic experience: Great receptionist office manager Linda. Tech explained as she went along. New Dentist and he was amazing.
Thank you for your kind words! We're glad to hear you had a positive experience with Linda, our tech, and the new dentist.
Fantastic experience: I randomly chose this dentist office because it was in-network, and boy am I glad! The office manager (also a trained dental assistant) is awesome! Thanks Ideal Hutto for caring about my teeth as much as I do.
We're thrilled to hear about your positive experience! It's wonderful to know that our team, especially the office manager, made such a great impression. Thank you for choosing us and for your kind words. We look forward to continuing to care for your dental needs!
Fantastic experience: Hello I came in today with my son in so much pain, after going to multiple dentist and not being able to help him ideal dental made him comfortable took his pain away and helped us out financially with resonable price and plan we could afford I would definitely be bringing the rest of my family to ideal dental and be recommending to others, thank you so much.
Hello! We're thrilled to hear that we could help your son feel comfortable and relieve his pain. It's wonderful to know that our financial plans were a good fit for your family. We’re grateful for your recommendation and look forward to welcoming the rest of your family. Thank you so much for sharing your experience!
Fantastic experience: Very kind and friendly enviornment. I recieved very good treatment from the Doctor and valuable information!
We're delighted to hear about your positive experience! It's wonderful to know that you found the environment kind and friendly, and that the treatment and information provided were valuable. Thank you for sharing your experience with us!
Fantastic experience: Always polite and patient being a mom they always find ways to help me, and make my baby laugh. Overall very good experience every time!
We're delighted to hear about your positive experiences with us! It's wonderful to know that our team is able to make your visits enjoyable and keep your little one smiling. Thank you for sharing your kind words, and we look forward to seeing you both again soon!
Fantastic experience: Due to insurance, I had to find a new provider. These ladies were AMAZING. They made me feel right at home. Love this place.
We're thrilled to hear that you felt right at home with us! It's wonderful to know our team made such a positive impression. Thank you for choosing us as your new provider, and we look forward to seeing you again!
Fantastic experience: They are great and do not try to upsell you on treatment you don't need. Staff are really nice. Highly recommend.
We're delighted to hear that you had a positive experience and appreciated our honest approach to treatment. Your recommendation means a lot to us. Thank you for sharing your feedback!
Fantastic experience: I got straight forward service my doctor was very kind as well the staff , Thank you Miss Linda for opening the door
We're delighted to hear about your positive experience! It's wonderful to know that the service was straightforward and that both the doctor and staff, including Miss Linda, made you feel welcome. Thank you for sharing your experience with us!
Fantastic experience: Everyone is extremely professional and nice. I’ve had a lot of work done to my teeth here and it has always been great. I will continue coming here for all my dental work!
We're thrilled to hear about your positive experiences with us! It's wonderful to know that our team's professionalism and friendliness have made your visits enjoyable. We're grateful for your trust and look forward to continuing to provide you with excellent dental care. Thank you for your kind words!
Fantastic experience: I was having pains and needed my tooth pulled asap. Ideal Dental Hutto was able to schedule my appointment right away and the experience was way better than I thought. The doctor and staff were very pleasant and helpful through the whole process.
Thank you so much for taking the time to share your positive experience at Ideal Dental Hutto! We're thrilled to hear that we were able to provide you with the care you needed and that our team made your visit a pleasant one. We appreciate your kind words and look forward to seeing you again soon!
Fantastic experience: Linda did a good job setting up my appointment and getting me ready for X Ray's. Sahar did a good job telling me on what they are going to do for cleaning my teeth and make me feel better.
Hi there! We're thrilled to hear about your positive experience with Linda and Sahar. It's wonderful to know they made your appointment and dental cleaning process smooth and informative. We look forward to seeing you again and ensuring you continue to feel great about your dental care!
Fantastic experience: Front counter team was very professional, and resourceful. Dental assistant and Dentist provided catering and excellent services as dental care providers. I recommend the Hutto Ideal Dental for services. Mr. Linda was very helpful and experienced in her knowledge of ensuring that I was prepped for seeing dental assistant, and dentist great appreciate with getting me in and out. Frank was very professional and appreciated for scheduling of upcoming appointments. Both dentist and assistant communicate all procedures , and work being done while taking care also highly appreciated. This great team is the reason I continue to use this dental office. Excellent service.
Thank you so much for your kind words, Jimmy! We truly appreciate your recommendation and are grateful for your feedback.
Fantastic experience: very nice knows what shes doing and always making my comfort a priority
Hello! We're thrilled to hear that you felt comfortable and well taken care of during your visit. It's wonderful to know that our team made your comfort a priority. Thank you for sharing your experience with us!
Negative experience: I quit them. After being treated very rudely by one dentist, I left specific instructions to never have her again. At me last appointment, they scheduled her, so I left and quit them.
Hi there, I'm sorry to hear about your experience. We understand your frustration and have escalated your feedback to our leadership team for further review. We care about your experience and would like to resolve any issues. Please feel free to reach out to us directly at (469)420-5099 or email us at [email protected] if you'd like to share more details.
Fantastic experience: Courteous- kind-very understanding in meeting the needs for further evaluations! Thank you to everyone, Michele Jones
Thank you for your kind words, Michele Jones! We appreciate your feedback and are glad we could assist you with your evaluations.
Fantastic experience: Well this place has taken a bit of turn in quality and customer service. I did Invisalign with them 2years ago. I was told then that I would be able to come back in for free if I wasn’t happy with the results. After a few months or so I came back to get the bottom teeth back into Invisalign. They said that my teeth had moved and that I would need to pay $500 to be able to get back into the procedure… this wasn’t disclosed in advance. But I decided to pay it. So, I got the moldings made and left. It took me calling back after 4weeks to be able to get scheduled to come back in to fit the aligners. This is after I called 3 separate times asking about when they thought I would be able to come in. They said they would call me back and never did. I had to call them and ask for a 4th time, before I got an answer “…oh I do see them here in the back… can you come in tomorrow?” … I just don’t think they are very organized here. They may need more staff, I don’t know, but this hasn’t gone smoothly… Update: Linda at the front is so helpful and accommodating. She gave me a discount that I shouldn’t have received and had been a blessing through this whole thing and I highly recommend this place.
I'm sorry to hear about your experience, Jason. We truly value your feedback and apologize for the inconvenience you faced. We understand your frustration and will address the communication and scheduling issues internally. We will be escalating this situation to leadership so that it can be properly addressed right away. In the meantime, you’re welcome to speak with one of our Guest Service Specialists at (469)420-5099 or send us a message at [email protected].
Fantastic experience: Dr. Su and nurse Anna were great! I’ve been coming here for a long time, but especially recently the staff has been very nice and kind.
Thank you for being a loyal customer, RenZenthio! We appreciate your kind words about Dr. Su and Nurse Anna, and we're glad to hear that you've had a positive experience with our staff recently.
Fantastic experience: Staff is very friendly. Hope you get the insurance paperwork. Taken care of the dentist is very thorough. I do have a payment plans. I can work with you.
We're delighted to hear that you had such a positive experience with our friendly staff and thorough dentist! We appreciate your feedback and are glad to know that our payment plans are working for you. Thank you for sharing your experience, and we look forward to seeing you again!
Fantastic experience: Ideal Dental was absolutely amazing! They ran my insurance, they took care of my planning action and I knew my costs up front before I scheduled anything. Absolute professional care and I recommend any and everyone to make Ideal Dentistry and Orthodontics your home for family and yourself. Doctor Sahar Ghamsari was the sweetest, most professional and honest dentist I have ever worked with. Entire staff from start to finish was superior. Thank you so much and I wil see you all at my next appt.
We're thrilled to hear about your fantastic experience with us! It's wonderful to know that our team, especially Dr. Sahar Ghamsari, provided you with professional and honest care. We're grateful for your recommendation and look forward to welcoming you back at your next appointment. Thank you for choosing us as your dental home!
Fantastic experience: Lupe & staff were so helpful & kind! 10/10
We're thrilled to hear that Lupe and our team provided such a positive experience! Your kind words are greatly appreciated. We look forward to serving you again in the future.
Fantastic experience: Amazing experience they were all super attentive and made sure I didn't feel any sort of pain. I would really recommend this place they are super sweet and very professional, the work they do is amazing and my teeth feel great now.
We're delighted to hear about your amazing experience with us! It's wonderful to know that our team's attentiveness and professionalism made your visit comfortable and pain-free. Your recommendation means a lot to us and we're thrilled that you're pleased with the results. Thank you for sharing your positive feedback!
Fantastic experience: Just had 4 wisdom teeth removed. I can’t lie, I was extremely nervous about going under, but the entire procedure was over within a few seconds in my mind, and they did a wonderful job! Will definitely be going back
We're delighted to hear that your wisdom teeth removal went smoothly and that our team was able to put your nerves at ease. It's wonderful to know that you're pleased with the procedure and plan to return. We look forward to seeing you again!
Positive experience: Ideal Dental Hutto cares for their patients! The team here is great. My kids and I appreciate the staff.
We're delighted to hear that you and your kids had a positive experience with our team at Ideal Dental Hutto. Your kind words about our staff are greatly appreciated. Thank you for taking the time to share your feedback!
Fantastic experience: They were on time. The dentist saw me shortly after my BP was taken by the very patient and helpful, Lupe! Thank you for being so convenient to my home in star Ranch! I would highly recommend
We're delighted to hear about your positive experience! It's great to know that our team, especially Lupe, was able to assist you promptly and efficiently. We're also glad to hear that our location is convenient for you. Your recommendation means a lot to us. Thank you for sharing your experience!
Fantastic experience: Awesome experience for myself and my Son! Efficient no none -sense doctor, answered all my questions and concerns. Devised a great treatment plan for me and my son. The staff is very knowledgeable and professional. I will be recommending them to everyone that needs to book a Dentist visit.
We're overjoyed to hear about your awesome experience! It's wonderful to know that our team was able to address your questions and devise a great treatment plan for you and your son. Your recommendation means a lot to us. Thank you for sharing your positive feedback!
Fantastic experience: Everyone was super nice & made my dentist experience great . Thank you so much ☺️
We're overjoyed to hear that our team made your dentist experience a great one! Your kind words are greatly appreciated. Thank you for sharing your positive experience with us.
Fantastic experience: I needed an emergency appointment on a Saturday and out of every office in the area, Ideal Dental was the only one even open on Saturdays. They had appointments available, so I took what I could get. Turns out to be the right choice. Everyone was friendly and professional. The dentist quickly examined the situation, explained what was happening and came up with a plan.
We're thrilled to hear that we were able to accommodate your emergency appointment on a Saturday! It's great to know that our team's friendliness and professionalism made a positive impact on your visit. We're glad that our dentist could quickly assess and explain your situation, providing a suitable plan. Thank you for choosing us and for your wonderful review!
Fantastic experience: Great service! Friendly and professional staff, understanding and very caring!
Hello! We're thrilled to hear that you found our service great and our staff friendly and professional. Your kind words about our understanding and caring nature truly made our day. We're committed to providing the best experience for our guests. Thank you for your wonderful review!
Fantastic experience: Sian and Dr. Sahar were amazing made visit memorable…. They were patient, kind and thorough . Happy with my visit….. one the best dental visits ever!!!
We're so glad to hear that your visit with Sian and Dr. Sahar was memorable! It's wonderful that their patience, kindness, and thoroughness made a positive impact on your experience. We strive to make every visit the best it can be. Thank you for sharing your feedback!
Positive experience: I’ve been going to the same dentist for the last six years but continuously had issues with them. I found myself avoiding my 6 month cleaning because I didn’t want to deal with them anymore. I decided to try Ideal Dental instead since it is closer to me. They were able to get me scheduled for the very next day. And they identified some issues that I fully believe my old dentist missed. Will definitely be going back. I’m giving 4 stars just because I had to wait for, in my opinion, an unusually long time even with x-rays, I found myself sitting idle for multiple periods of time. I’m hoping it was just a fluke. If it was, I will update my score after my next experience.
We're glad to hear that you've chosen us for your dental care needs and that our team was able to identify and address some issues. We're sorry to hear about the wait times you experienced during your visit. We understand how valuable your time is and we're always working to improve our efficiency. Your feedback has been noted and will be escalated to our leadership team. We look forward to seeing you at your next appointment and strive to provide a smoother experience. Please feel free to contact us at (469)420-5099 or email us at [email protected] if you
Fantastic experience: Every Staff member here made me feel so welcome and comfortable. Everyone was so nice and professional. The dentist and dental assistant were very thorough in explaining everything to me. This is my favorite dental office that I have ever been to. Front desk staff has excellent customer service skills, office is very nice, clean & quiet environment.
We're thrilled to hear that you had such a positive experience with our team and that you felt welcomed and comfortable. It's great to know that our efforts to provide thorough explanations and excellent customer service were appreciated. We strive to maintain a clean, quiet, and professional environment for all our guests. Thank you for choosing us as your favorite dental office. We look forward to serving you again.
Fantastic experience: My visit was amazing! Sian was very sweet and personable! Dr. Sahra was very informative and shows great patient care!
We're thrilled to hear about your amazing visit! It's wonderful that Sian's sweet and personable demeanor, along with Dr. Sahra's informative approach, made your experience a positive one. We truly value your feedback and look forward to continuing to provide you with great care. Thank you for taking the time to share your experience!
Fantastic experience: The staff was wonderful. They were very informative and kind. I would definitely recommend them!
We're thrilled to hear that our staff made a positive impression on you with their informative and kind service. Your recommendation means a lot to us. Thank you for your wonderful feedback!
Fantastic experience: I had a wonderful experience at Ideal Dental in Hutto! The staff was incredibly nice and friendly, making me feel comfortable from the moment I walked in. They were professional, welcoming, and took great care of me throughout my visit. It’s refreshing to find a dental office where the entire team genuinely cares about their patients. I highly recommend Ideal Dental to anyone looking for quality dental care with a personal touch. Looking forward to my next visit!
Thank you, Ruta, for your kind words! We're so glad to hear that our team made you feel comfortable and well cared for during your visit. Your recommendation means a lot to us, and we can't wait to see you again soon!
Fantastic experience: G to great staff. Dentist was top notch. New and up to date equipment and facility. Strongly recommend.
Thank you, Richard, for your kind words about our great staff and top-notch dentist; we appreciate your recommendation and are glad you enjoyed our modern facility and equipment.
Negative experience: I booked an emergency appt for severe dental pain. They can't even pull a tooth here it's all cleaning but why take emergencies then. I haven't slept for 2 days waiting for this appt and they had 830am available so I thought I'd try them. This dentist is fine if you are doing whitening or cleanings but otherwise they should tell people they don't handle dental emergencies.
We're so sorry to hear about the pain you’ve been going through. We understand how difficult it must have been to be in severe dental pain and not receive the immediate care you were expecting. We sincerely apologize for the miscommunication and any frustration this caused.
We do strive to offer the best possible care for a variety of needs, but it sounds like there was a disconnect regarding the scope of services available. We will take your feedback into account and work on better communicating what types of services we provide, especially for urgent dental issues, so that future guests don’t experience the same confusion.
If you would like to speak further about your experience or if you need assistance finding care for your emergency, please don’t hesitate to reach out to one of our Guest Service Specialists at (469) 420-5099 or email us at [email protected].
Fantastic experience: Always professional and kind. One of the cleanest dental offices I've been to. Love coming here. Service is always first class.
Thank you, Sheena, for your kind words and for noticing our commitment to cleanliness and professionalism; we’re so glad you love coming here!
Fantastic experience: Everyone here is so polite and professional. Highly recommend Ideal Dental Hutto. The office manager , Linda, is a Rock Star. Linda has helped me greatly with all questions I have.
Thank you, Carl, for your wonderful words about our team and for recognizing Linda's exceptional support; we truly appreciate your recommendation!
Negative experience: I had a 1pm appointment and they made me wait for 30mins and asked me to reschedule when I inquired about the delay. As per their policy they had cancelled my appointment because I was 17 mins late for an another appointment a few months ago. The receptionists was not even courteous while talking about the delay. And that’s the reason I am posting my concern here.
Hi Bal, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the delay and the lack of courteous communication from our staff. We understand how frustrating it can be when appointments don’t go as planned, and we deeply regret that this impacted your visit.
Our goal is always to provide a smooth and respectful experience for all of our guests, and we will be addressing your concerns with the team to ensure that delays are communicated more effectively and that our policies are applied consistently and professionally.
If you would like to discuss this matter further or if there is anything we can do to make things right, please feel free to reach out to our Guest Services team at [phone number] or by email at [email protected].
We truly appreciate your feedback and hope to have the chance to improve your experience with us moving forward.
Negative experience: Let me change this in light of new information. I have two grievances with Ideal Dental and one positive note. The good, is that their office staff is friendly and seems genuinely caring. Now the two bad. The billing is questionable. They filed a claim, the claim has not been fully processed and I am receiving a substantial bill. This claim was submitted more than 3 years before being billed. In contacting them with this bill I have been told once that this was a billing error I can disregard the text and email received, and on two occasions I have been told that I will be contacted by either a third party billing company, or office management. None of those have happened. The other problem is with the dentists that are employed here. I once complained of pain and was then given epinephrine with out being informed of what to expect. I did not have anyone in the room with my after it was administered nor were there an devices to monitor my heart rate. My body tells me that at least one of those things were probably required. I would suggest probably going somewhere else.
HI Allen, Thank you for your feedback. I’m sorry to hear that your experience did not meet your expectations. We strive to provide quality care and service to all our guests, and I apologize for falling short in your case.
Your comments are important to us, and we will use them to improve our processes. Thank you for sharing your thoughts
Fantastic experience: The front office staff, dental hygienist, and dentist were all so kind and patient. I felt valued and not rushed
Thank you, Katie! We're glad to hear that our front office staff, dental hygienist, and dentist made you feel valued and took their time with you. Your comfort is our priority!
Fantastic experience: Doctors & rest of staff here at Ideal Dental are great! Throughout my cleaning he kept making sure I was doing okay, and him and the assistant were both very communicative letting me know everything they were going to do before they did it. If my insurance covered more than 2 cleanings a year I would definitely be here more often!
Thank you, Mary! We appreciate your kind words and are glad to hear that you had a positive experience with Dr. Mendez and our team. We'll continue to strive for excellent communication and care.
Fantastic experience: Loving staff and good dental workers they took me in did not make me feel overwhelmed. My procedure was smooth and finished in a reasonable time. They sent me out with good patient education I highly recommend coming to this place. A huge thanks for the dentist Su for getting rid of my emergency tooth pain!!!!
Thank you, Desmond, for your kind words! We're so glad to hear that our staff made you feel comfortable and that Dr. Su was able to help with your tooth pain. Your recommendation means a lot to us!
Fantastic experience: The staff is so friendly! I have a great experience every time. I really do love it there!
We're delighted to hear that you enjoy your visits with us! Thank you for your kind words!
Fantastic experience: Very nice and great staff. Enjoyed my visit. Exceptional dentist!
Ryan, we're so glad you enjoyed your visit with us and found our staff exceptional! Thank you!
Fantastic experience: Awsome services the people care when yoy walk in the door.The Dr and technicians are amazing they talk to you not at you.im glad and thank God for them
Thank you so much for your kind words, Victoria! We truly appreciate your feedback and are grateful for your support.
Positive experience: They were very professional and quick to address my needs.
We are glad to hear that our team was able to assist you promptly and professionally!
Fantastic experience: Found the doctors and staff to be very trustworthy not trying to upsell. It is what it is and it made me feel very comfortable. I highly recommend them Dr. Sue thank you and your staff were incredible.
Thank you for your kind words, Erasmo! We appreciate your recommendation and are glad you felt comfortable with Dr. Sue and our staff.
Fantastic experience: Everyone who works there was super nice and relaxed. The doctor and his assistants were great and made sure I was comfortable during my cleaning.
We're so glad to hear you had a positive experience with our team! Thank you for sharing your feedback.
Fantastic experience: This location is great. Appointments are simple to make. They always remind you of an upcoming appointment. Dentist is very professional and staff is extremely friendly. Definitely recommend!
We're delighted you had a great experience with us, Heather! We appreciate your recommendation and look forward to seeing you again soon!
Negative experience: I latterly poked an appointment at 2:30 PM And when I arrived the outside door was looked and no one in there also there is inside door was open than I waited for 5 minutes and knocked at the door and no one responded then i went to the place right next to it to ask about them when i came the had close the inside door too like if you don’t want me to be here why would you schedule me appointment? You make to leave early from my work and drive an hour away to here to look your door!! I ALSO TRIED TO CALL AND NO ONE ANSWERED
We want to say thank you for your feedback even though it looks like you didn’t have a good experience with one of our locations. We always strive to be the best and your feedback helps us do that. Our leadership team would like to reach out to you personally. Please reach out to our guest service team so that we can ensure we are working with the correct guest. You can call us at (469)420-5099 or send us a message at [email protected].
Fantastic experience: Absolutely amazing! So friendly, professional and will get you in at the last minute. Highly recommend!
Thank you for your kind words, Briana! We're glad we could help you out when you needed us.
Fantastic experience: Scheduled online for an emergency visit. Was able to see the dentist right away and was able to set up another visit at a different location easily. I would recommend this place even if the parking areas weren’t the best. The whole staff was very friendly and had great service
We're so glad we could assist you promptly and make your experience a positive one! Thank you for recommending us despite the parking situation. Your kind words mean a lot to us!
Fantastic experience: Great staff and dentis. They always make visits easy and comfortable.
Thank you for your kind words, Daniel! We're glad to hear that we could make your visits easy and comfortable.
Negative experience: Seems they were short staff went for my cleaning, took more than an hour. Didn't get flossed as usual w the cleaning routine.
Hi Patty, we apologize for the extended wait time and the deviation from our standard cleaning routine during your recent visit. Your feedback is important to us, and we are actively addressing staffing issues to ensure a more efficient and thorough experience for our patients in the future. In the meantime, you’re welcome to speak with one of our Guest Service Specialists at (469)420-5099 or send us a message at [email protected]. Thank you for bringing this to our attention.
Negative experience: After a terrible experience last summer I finally got the guts up to return hoping they'd repair the mistake they made. (Dental visits cause me great anxiety.) The dentist couldn't see the very visable mistake everyone easily sees. No help. He did suggest I see another Ideal Dentist for her opinion. I'm waiting on a call from another dentist office for another dental visit...hopefully better results will be the outcome. Not a blessing.
We apologize for the inconvenience you experienced with scheduling your appointment. We understand your frustration and appreciate your feedback. We will be escalating this situation to leadership so that it can be properly addressed right away. In the meantime, you’re welcome to speak with one of our Guest Service Specialists at (469)420-5099 or send us a message at [email protected].
Fantastic experience: I am so thankful that this office was able to see me on short notice regarding a possible dental emergency. Though it turned out to be nothing, my experience from start to finish was amazing. Every staff member with which I interacted was not only professional, but very friendly - on a Saturday, no less. The ease of requesting and confirming an appointment online was far superior to the headache I typically experience when booking with my previous office. I could not be happier to have found this location.
Thank you for sharing your experience with us! We're glad we could accommodate you promptly and provide a positive visit. Your kind words mean a lot to us!
Fantastic experience: They are really nice and understanding. Dr. Mendez is knowledgeable and knows what he is doing. The whole staff is attentive and makes you feel comfortable. I had bad anxiety when going to the dentist and they made the trip very easy for me.
Nicole, it warms our hearts to know that Dr. Mendez and our team could help ease your anxiety and provide a comfortable dental experience. Your kind words are greatly appreciated!
Fantastic experience: This is my new dental home!!!! The staff is so friendly and very knowledgeable!!! I can’t wait to come back and have my smile fixed by Ideal Dental!!! :D
We're so glad to hear that you've found your dental home with us! Can't wait to see your smile shining even brighter after your next visit! :)
Fantastic experience: Dr. Mendez was amazing, his bed side manner was great. The team is also amazing will be coming back.
Thank you, Kendra! We appreciate your kind words about Dr. Mendez and our team. We look forward to seeing you again soon!
Fantastic experience: I live closer to a different location, but travel 30 Min to go to the Hutto location. Everyone is professional and super friendly! Love this staff and they make going to the dentist an enjoyable event. Thank you.
Thank you for traveling the extra distance to visit our Hutto location! We're glad to hear that our professional and friendly staff made your dental visit enjoyable. We appreciate your kind words!
Fantastic experience: At Ideal Dental Hutto, Dr. Mendez is congenial, friendly, conscientious, and thorough. He has a great chair side manner and a gentle touch. He is knowledgeable, concerned about patient comfort during procedures and exams, and compassionate. Hygienist Perla is professional, friendly, cheerful and always does a great job. Linda at the front desk is always efficient and helpful . These folks make a great team and all the staff work hard to provide excellent dental care and are fabulous.
Thank you, Diana, for your kind words about Dr. Mendez, Perla, and Linda! We truly appreciate your feedback and are grateful to have such a wonderful team providing excellent dental care.
Fantastic experience: The staff at the location are so kind. I have been to many dentists who have been untrustworthy, it is such a relief to be somewhere I feel I can trust the course of treatments and necessity of fillings. I highly recommend this office.
Thank you, Caitlyn! We're glad to hear that you had a positive experience with our staff and felt comfortable trusting our treatments. We appreciate your recommendation.
Fantastic experience: Absolutely fantastic. Got in me in last second, on a Sat to cement in a crown that hall fallen out. Incredibly polite staff and very professional.
Thank you, Derek! We're grateful for your kind words and we're glad we could help you out in a pinch. Our staff always strives to be polite and professional.
Fantastic experience: Ideal Dental Hutto got me in next day when I cracked a molar. All of the staff, hygienists, and the dentist were friendly, helpful, and efficient. They presented the problem, showed me the treatment recommendations, and also identified options I could accept or decline, were clear and up front about costs, respectful of my time, and they didn’t do any hard sells of unnecessary items. I had switched to a different practice when I had moved farther away for a year, but this experience has me back as a loyal patient. Very happy with this experience (as happy as you can be about a cracked tooth).
Thank you for choosing Ideal Dental Hutto and for taking the time to leave such a kind review. We're grateful for your loyalty and are glad we could provide you with a positive experience during a challenging time.
Fantastic experience: My first visit and checkup The staff is very friendly and explained everything thoroughly. Follow-up 3 months later excellent experience!!! Follow-up again with another cleaning and review. The staff is very good and really helpful to see what insurance is covering and what my out-of-pocket costs will be.
Thank you, Ken! We're so glad you had a great experience during your first visit and checkup. Our friendly staff always strives to make sure our patients feel comfortable and well-informed. We appreciate your feedback and look forward to serving you again in the future.
Fantastic experience: I highly recommend this place to anyone looking for dental appointments. They offer same-day appointments, regular visits, and even appointments for the whole family. The staff is friendly, the atmosphere is calm, and the process is easy. When I didn't have all the necessary information for my paperwork, they helped me gather it and get started. I plan on continuing to visit regularly and bringing my family with me. I laughed the whole time during my appointment, and I enjoyed it.The team there is doing an excellent job and deserves all the praise and blessings.
Thank you for recommending our dental office! We're grateful for your kind words and are glad to hear that you had a positive experience with our staff. We appreciate your continued support and look forward to serving you and your family in the future.
Positive experience: Great dentist. Great staff. Really nice dental assistant but a little heavy handed.
Thank you for your feedback, Rhonda! We appreciate your kind words about our dentist and staff. We'll make sure to address your concern with our dental assistant.
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