Smileland Pediatric Dentistry & Braces of Westborough

Fantastic experience: Great place , very helpful staff

Fantastic experience: Amazing customer service, willing to take us in urgently. Provided great explanation and discussed next steps. Love an office that is so sweet and personable and willing to take the time to answer your questions!

Fantastic experience: Very nice and attentive staff.

Fantastic experience: Excellent attention! Excellent doctors.. thank you!!

Fantastic experience: They did an amazing job. Everybody in there was so politely and respectful. It was also very clean in there. Will definitely be bringing my son back in 6 months.

Fantastic experience: They were amazing with my son who has a hard time sitting still! He had his first cleaning and check up this week, Will definitely be coming back here.

Fantastic experience: First time going, and I felt a sense of relaxation and safety. Everyone was very knowledgeable and explained things to my mom and I. I just loved the orthodontist!! She made me feel very comfortable!!! Polar opposite experience from my old place and much needed!!

Fantastic experience: Very helpful with everything

Fantastic experience: Beautiful team excellent service thank u

Negative experience: ⭐ 1/5 I paid $229.80 out of pocket for a dental service for my son that was never performed. I requested a refund and was initially told 1–3 months, then six months, followed by more delays and excuses. Nearly a year later, I received only $25.45 back and have still not received a clear explanation or itemized breakdown showing what happened to the rest of my money. This office has now been reported to the Massachusetts Attorney General’s Office and the Board of Registration in Dentistry. If my remaining refund is not returned, I am also prepared to pursue the matter in small claims court. After nearly a year of chasing a refund for a service my child never received, I have lost all trust in this practice. I have canceled my children’s future appointments and will be taking them elsewhere.

Fantastic experience: Had our first visit at Smileland Westborough with my 4 and 2 year old. They were welcoming, professional and great with the kids.

Fantastic experience: Friendly and Professional place!!

Negative experience: I went here for the first time with my 5 year old a week ago and had an ok experience. My first impression was that the waiting area was dingy and lacking kid stuff for a pediatric dentist. There's a TV playing cartoons, 1 computer screen around the corner with games, but no toys/books. I then brought my toddler today and after sitting in the dentist chair for 10+ mins wondering what was going on, the front desk person came in and said my son didn't have insurance. I was confused as I handed over a card at check-in and had no issue with my daughter the week prior (we're all on the same insurance with the same subscriber number), so that didn't make any sense to me. The interaction was confrontational and unhelpful, all while sitting in the dentist chair with my toddler on my lap. When I asked what I'm supposed to do, since it appeared by the tone and body language of the woman talking to me that I was being kicked out, it was suggested that I call the insurance company and sort it out, which obviously wasn't going to be possible in that moment. The other option given was to pay out of pocket and sort it out later. If I hadn't already seen the food particles from a prior patient all over the glasses, and if I wasn't confronted while in the dentist chair, I probably would've figured something out. I did end up calling the insurance company when I got home and they verified all 3 of my kids are accurately listed on my plan with the correct DOB's. It appears that there was no attempt to call the insurance company by the front desk since this call took less than 2 mins. I also find it interesting that there were 3 instances of confirming the appointment, but no attempts to confirm the insurance prior. I've cancelled all appointments, and this place has lost all 3 of my kids as patients.

Fantastic experience: My wife brought my son to see the dentist to do the tooth extraction. The whole process was really smooth and fast!

Fantastic experience: Quick and easy way to get multiple children seen and cared for together at the same time! Great staff and customer service

Negative experience: My experience with this dental clinic was extremely disappointing. During my daughter’s first visit, I was told she would only need one silver crown. To my surprise, they ended up removing several of her teeth and placing multiple silver crowns due to what they said were cavities. This was never clearly explained to me beforehand, and I left the appointment feeling shocked and very concerned. At her follow-up appointment, the experience was even worse. I arrived just one minute past the grace period, and the dentist had already left. What was most upsetting was that no one called to ask if I was on my way or to let me know the dentist was leaving. I sat in the waiting room for about 30 minutes before the receptionist finally told me that the dentist had already gone home. This level of communication and patient care is completely unacceptable. I felt that my daughter’s care and our time meant nothing to this clinic. I would not recommend this office to anyone looking for transparency, respect, and compassionate care.

Fantastic experience: I brought my son here for a consult and the staff were super patient waiting for his X-rays to be sent over.

Fantastic experience: The Patience they have for my child that’s on the spectrum is a 10/10.

Fantastic experience: Great team friendly staff especially Mari the dental assistant she is very professional and very patient with the kids highly recommend

Negative experience: As a young mom I feel like I went through my first time experiencing racism. which is heart breaking because the patient was my 3 year old son, never ever will I ever step foot in westboro ever again!!! from the time I walked in a felt uncomfortable my son will forever be traumatized of going to the dentist.

Fantastic experience: A great and safe place for kids treatment

Fantastic experience: Very great

Fantastic experience: The staff and environment were warm, welcoming and friendly. If your child is scared or hesitant to go to the dentist, you should try scheduling an appointment here. All the other dentists we have tried told us sedation was the only way to clean my son’s teeth. They staff goes above and beyond to make children feel comfortable and safe. This was our third appointment and the hygienist was able to scrape the plaque off my son’s teeth as he willingly laid in the chair …this is the first time he has allowed anyone to do this. It was a huge success in our book! Thank you so much!!

Fantastic experience: My daughter has now had 2 appointments at SmileLand which both went great. She’s very young so it can be challenging, but with the help of the very friendly staff, today’s appointment was a breeze. I was not expecting it to go so well. There was also no wait, and we saw the doctor right away once we were called back. We were in and out in very quickly, which is amazing for any dentist’s office but especially when you have a toddler going. I’m glad we picked SmileLand!

Fantastic experience: Everyone on the staff is super nice and professional - they do a great job making my 4 year old and 2.5 year old feel comfortable. Clean facility, would recommend!

Fantastic experience: Our Dentist and all the staff at this office are amazing! My kids were there to get a cleaning and my daughter needed some work done we found out. They were able to complete it that day, provided us with everything needed, and went above and beyond to make the kids comfortable. I highly recommend!!! Thank you so much Smileland Pediatric Dentistry! I appreciate you!

Fantastic experience: We have had a nice experience with the facility. Thank you for the work.

Fantastic experience: Very good people and very professional!

Fantastic experience: Excellent customer service, professional employees

Fantastic experience: Awesome care

Fantastic experience: Today was my son’s first visit to the dentist and he was full of nerves. The team made him feel so welcome and made the experience fun and exciting!

Fantastic experience: nice , clean, friendly

Fantastic experience: My daughter's first time here and called it "the happy dentist, not the sad one". For 3, I would say that is pretty spot on. I love this place and all the people in the office. They were warm, welcoming, explained everything and answered every question I had. It is a very clean, bright and well maintained. I would recommend this place to everyone. The location is super convenient and accessible.

Fantastic experience: But I do warn parents that if you do not support fluoride, you make it known before the procedure for anesthesia because they will not let you know that they’re going to do fluoride treatment. So let’s just say that was the first time my son was ever exposed to fluoride But otherwise, everything went great, and I love the friendly staff. So I will still put 5 stars but again , just confirm everything medically and what not, before hand, since I feel it way my bad… but uk. You live and you learn and I just want other parents who support my same beliefs to know before hand.

Fantastic experience: They always do a great job of making my kids feel comfortable while doing the cleanings

Negative experience: Even though the dentist office was open, they did not attend to my daughter’s emergency. She had massive swollen gums and in immense pain and I was told on the phone that there is no one in office. Which is crazy because it was Monday morning and the office was definitely open.we were left by ourselves

Fantastic experience: Great inviting place and friendly staff . Really enjoyed the care given to my son throughout the visit

Fantastic experience: Always a great time visiting, staff and dentist are amazing and know how to deal with children well.

Fantastic experience: Everyone was so kind and patient with my son who has anxiety about the dentist, highly recommend

Fantastic experience: Mya does not like the dentist and it was her first time at one in a long time today, and smileland made it easy and smooth for her. Everyone who helped us was so kind and I wish I could remember her name, but the woman who did her exam before the doctor came in, the doctor and the women at the check in/check out desk, were amazing!

Negative experience: I recently visited SmileLand Pediatric Dentistry for my daughter’s second routine check-up. At check-in, I clearly declined the fluoride application because my MetLife Dental plan covers it only once per year, and she had already received it during her first visit. After the exam, the dentist mentioned a cavity forming and recommended a treatment to slow its progression, assuring me that the treatment was covered by insurance. Based on that assurance, I agreed. However, after leaving the clinic, I received a call stating I owed $52 for a fluoride application that was performed without my consent and is not covered by insurance. I returned to the clinic and expressed my concern, as I was told the treatment was covered. I am not a dental professional to understand medical abbreviations and rely on clear communication from the clinic regarding what procedures are being done and what costs I will incur. While I appreciate the care provided, this experience left me feeling misled. Transparency and upfront disclosure of costs are essential for trust. Patients should never be surprised with charges after being told a procedure is covered. Attaching treatment plan and ledger for transparency – note the $52 fluoride charge despite declining it initially and the note about SDF.

Fantastic experience: My son was very comfortable there and excited to go. The staff was very wonderful and it was a good visit to the dentist.

Fantastic experience: amazing customer service!!!

Fantastic experience: Hi, I am not sure of our hygienists name but she is absolutely amazing! My son has sensory issues and feels so comfortable with her. She is the first person to get through a full cleaning with him, take all the necessary xrays and she was even able to give him sealants before. He specifically asked today if he was going to see the same person.

Fantastic experience: I had to bring my 2 year old twins alone and the dentist and assistant were so patient, quick, and helpful. 100% will be continuing to go here.

Fantastic experience: Loved the colors and all the decor. Definitely friendly and helpful environment! Wonderful care and super attentive to children

Fantastic experience: amazing people , super kind and calm . Clean place and easy to find .

Fantastic experience: 1st time bring my 16 year old, autistic/adhd son here. They are friendly from the front desk to when you check out. They handle my son and spoke to him with so much care and understanding. We will be back in 6 month.

Negative experience: I chose this dentist office because the review were good and when I called the had availability and said they accept my insurance. I received a much higher invoice later that day than I expected and when I called they said they don’t accept my insurance…that’s the reason I chose them is because they said they did. I took the morning off work and ended up paying them $250 to basically brush my kids teeth again for me and give me a tooth brush. Very frustrating and disappointing

Fantastic experience: This was my daughter’s first time here and everyone was so friendly and nice. She has severe anxiety and they went with the flow with her and everything was amazing! Definitely recommend for anyone who is anxious!

Fantastic experience: Awesome awesome awesome. ⭐️⭐️⭐️⭐️⭐️ We’ve been bringing our daughters to Smileland Pediatric for the past two years, and we absolutely love everything about this place! The location is super convenient, the office is always clean and welcoming, and the entire staff is incredibly kind, patient, and professional. They truly go above and beyond to make both kids and parents feel comfortable and cared for. We’re so grateful to have found such a wonderful pediatric dental office—highly recommend

Fantastic experience: The best! Awesome work!

Fantastic experience: Amazing

Fantastic experience: Very good, personalized and organized service, and excellent service from all the staff. I approve of everything 100%.

Negative experience: While the care our son received at this dentist office was good, the billing has been an absolute nightmare! We have not been clients there in over 1 1/2 years and we are STILL receiving bills from this practice with no reasonable explanation from staff. Every time we have received a bill we have paid what was requested IN FULL (or so we thought). We recently received another bill from care received over a year ago for over $200 and we have called the office several times asking why we keep receiving bills for the same 2 appointments (the only appointments our child had there). The front desk staff will not let us speak to billing (we received a message from Roger but apparently are not allowed to speak to him). We would come in person to discuss but we are a military family and left MA back in the summer of 2024. I don’t know how else to get resolution to this issue, it feels extremely predatory and wrong. We are happy to pay any true balance owed but at this point will need something in writing from this dental office that our account is paid and closed to feel and sense of closure as we receive a new balance owed every few months.

Fantastic experience: Great staff. Dr is amazing.

Negative experience: Chaotic. No system. Having to pay before the service. ‍♀️ front desk sucks!

Fantastic experience: The service was great!

Negative experience: Liz was absolutely fabulous. Explained everything she was going to do, my daughter doesn’t typically talk to new people right away but she was very comfortable with Liz. She has a wonderful personality and is amazing with kids who have a harder time than most adjusting. The dentist my daughter saw after Liz very quickly looked at my daughter’s teeth (as in less than one minute quick). I am honestly still trying to get a feel for her before deciding if I will keep her there or switch her. She seems very judgmental, and was irritated by me asking questions. However, she was able to provide answers and get her in pretty quickly for her next appointment. Since our first meeting was very brief I will be continuing to take my daughter there as the dentist does seem to be good at what she does. We will continue to feel the situation out. ***updating. I understand why they want a review after the first visit. As stated above, Liz was fantastic and I wish we could stick with just her. The office called 1 full week prior to her next appointment to confirm it, which I did. The next day they texted to say the “doctor is unavailable that day”. I find it odd that they called a full week ahead of time and wouldn’t know the doctor wasn’t available when they called me to confirm. They also don’t leave voicemails, they call you back to back repeatedly until you answer for non urgent things (appointment confirmation for an appointment they cancelled less than 24 hours later). It appears that they are not at all organized. After reading a bunch of reviews stating treatment plans were not made in interest of the child but in the interest of the dentists pocket, I was hesitant, but that combined with the lack of organization makes it hard to trust them therefore I will be looking for another provider, especially if they cannot get my daughter in the office soon enough to a day they do not cancel.

Fantastic experience: It’s a great place to take your kids. They are autism welcoming in true sense. I hope there are more inclusive establishments like Smileland!

Fantastic experience: Very friendly, nice place, clean and explained the whole process at the end kids can grab a small toy , kids love that! Thank you so much !

Fantastic experience: Amazing service and staff. My son jumps in happiness when I say we are going to the dentist

Fantastic experience: I have been to many dentistry, but this is the best by far. Service is excellent and the staff very friendly, and welcoming. I appreciate everyone working here. My 3 children are always satisfied after leaving with a smile.

Fantastic experience: I’ve been bringing my three kids to Smileland Pediatrics for a little over a year now, and I absolutely love everything about this office. The receptionists are always warm and welcoming, the hygienists are incredibly patient and kind, and the dentist takes the time to thoroughly answer all of my questions about my children’s dental health. I’m very satisfied with the care we’ve received and will definitely continue bringing my kids here.

Fantastic experience: Absolutely Outstanding Experience! I cannot say enough positive things about Smileland Pediatric Dentistry in Westborough ma, and the incredible staff, especially the front desk team. One staff member, in particular, went above and beyond to accommodate my needs when I needed to switch offices. She showed true dedication in helping me schedule appointments that worked around my busy schedule and made the entire process seamless. Her kindness, patience, and professionalism made me feel comfortable and truly cared for. What sets this office apart is not just their efficiency but the compassion they show—especially towards children. The way the staff interacts with kids is truly remarkable. They are warm, gentle, and genuinely make every visit a positive experience for both parents and children. Thank you all so much, keep the great job. Highly recommend

Fantastic experience: The best

Fantastic experience: Great service, friendly people

Fantastic experience: Great services and friendly staff.

Fantastic experience: My kids love coming to this clinic. I would give them five stars for their amazing work.

Fantastic experience: It was a great experience. The whole Staff is very attentive, and have a lot of patience with my son. (Special needs-Autism).

Fantastic experience: Great staff! They made my daughter very comfortable when she had some teeth pulled.

Fantastic experience: My 13yr old daughter had a horrible toothache and needed an endodontist. We made an emergency appt as new clients and they took us in the same day to evaluate and make her comfortable and then did her root canal first thing the next day. I am thrilled with their responsiveness and the staff, dentist and endodntist were gentle, compassionate and informative.

Fantastic experience: Great service, the place is well-prepared for children, the nurses are wonderful, and the doctor as well.

Fantastic experience: Very friendly and professional!

Fantastic experience: The dental hygienist was very sweet and patient with my daughter who was nervous about her first dentist visit. Afterwards, my daughter was really happy about going to the dentist and actually looking forward to her next visit. I'm sure the little prize she got to choose at the end helped too! :D

Fantastic experience: Great job and kind peoples

Fantastic experience: Brought my 2.5 year old to smileland for her first ever dentist appt. I was nervous going into this appt because my daughter has had rough times at her doctor appts in the past. We were greeted by the friendliest hygienist. She really talked my daughter through everything she was doing and I was shocked at how well my daughter did!

Fantastic experience: Facility is great, Staff is very nice. They made my daughter feel comfortable for her first dentist appointment. Highly recommend for kids dental care

Fantastic experience: Went back for a 6 month checkup and everything went great! My son loves the staff there. They’re always so kind.

Negative experience: My daughter’s regular cleaning only took 2 minutes. That’s so quick and not sure if she got proper cleaning and attention. This happened twice already.

Negative experience: I took both my kids here. They charged me more than what they supposed to be and was not responsible at all. If you are not attentive and not have a pre estimate, they will charge you. So be careful!

Fantastic experience: Good

Fantastic experience: My son has been seeing Dentist here for more than two years. Our dentist experience here has been great. The dentists, the staff and the environment are all great. No problem scheduling the appointments for the date/time works best for you. Highly recommend!

Negative experience: This place is a rip off. Go elsewhere for a more honest diagnosis. Took my son to another dentist. They care more about money than the health of your child. They reviewed my son’s x rays from previous dentist and came up with the most ridiculous response to remove my son’s baby teeth under anesthesia, but they say insurance doesn’t cover the $2,000 surgery and it’s in Boston. Got a third opinion looked at the same xrays and nothing about my son needing surgery. This is all about money and worrying parents so they spend unnecessary. Always get another opinion.

Fantastic experience: Excellent medical team

Negative experience: I was initially impressed with how clean and welcoming the office was. Our first visit went smoothly, though the cleanings for both kids felt almost too rushed. However, our follow-up visit for the treatment plan was a frustrating experience filled with miscommunication. When we arrived, the front desk couldn’t find our treatment plan. After some back and forth, I was presented with a partial plan that was different from the original. When I requested to speak with the dentist for clarification, we agreed to proceed with the original plan. But once we were taken back to the room, the plan had changed again—only a portion of the treatment was being offered. After 45 minutes of confusion, I insisted we follow the original plan, only to be told that they were concerned I wouldn’t be able to afford it. While I appreciate financial transparency, I should have been given the full options, not assumptions made about what I could afford. On top of that, the dentist was pressuring me to proceed with fillings instead of extractions that were clearly warranted. It felt more like they were pushing for what was more profitable rather than what was best for my child’s dental health. At that point, I no longer trusted what I was being told. To make matters worse, I was charged $32 for nitrous oxide because it was applied on my child while I was discussing the plan with the dentist and front desk. This experience left me extremely disappointed. A dental office should be clear, organized, and prioritize patient care—not create unnecessary confusion, make assumptions, and pressure patients into questionable treatment choices. I won’t be returning.

Fantastic experience: Fantastic space and people - comforting and fun atmosphere puts kids at ease

Fantastic experience: Had my first visit at Smileland Pediatric Dentist and it was fantastic! The staff was welcoming, the office was clean, and Dr. was professional and reassuring. They explained everything clearly and made me feel comfortable. Highly recommend for a great dental experience! ⭐⭐⭐⭐⭐

Fantastic experience: Great staff, great for kids

Negative experience: The attendants are great but dental treatment is not like that. After having 6 fillings done I went to another dentist and he will have to redo everything they did there at Smileland. I had already found it a little strange how quickly she did the fillings there but after another professional analyzed the work and told me this, I was only sure that I was right. I think that since they accept state insurance they do this horrible job, but they are being paid the same. Unfortunately the quality of the work is poor.

Negative experience: I wish zero stars was an option. Do not bring your kids here. They can not get their billing straight, are completely disorganized, and have charged me for services I never agreed to in my sons treatment plan.

Fantastic experience: Leslie, Thay and Dr Harry are so amazing ! Really nice , so clean. Don’t be scared to come in. They made me feel comfortable and trust them

Negative experience: I had to wait for 1 hour before getting my daughter in . They didn’t even inform me about delay . And now it’s taking them forever to bill me . This place is mismanaged . The treatment plan was printed 3 times with incorrect prices and procedures

Fantastic experience: It was my 3yo’s first experience and it went really well. All the staff are friendly and good with kids. The dental hygeinist was especially good at making my (very anxious) kid feel comfortable and safe. The Dr was kind and gentle too. They also allowed our entire family into the room which helped curb her nerves. Overall a very kid-friendly experience so we’re happy.

Fantastic experience: very friendly and knowledgeable staff and doctors, nice clean waiting area

Fantastic experience: Dr harry and his assistants were very professional and did a good job with my tooth extraction.

Fantastic experience: I had a tooth pulled by doctor Harry, very attanetive, helped explain the procedure, and was professional during. I will be coming here in the future for my dental needs, very well done

Fantastic experience: I had a great experience with Dr Harry and his team. I highly recommend them!

Negative experience: I couldn’t give them cero stars. I told the doctor I didn’t want her to extract any of my son’s teeth she end it up extracting both of the front teeth and telling me the new ones will come up in two years. I am extremely mad. I will never come back to this clinic and I will never recommend it to anyone. Also doctor is not that friendly to be working with kids.

Fantastic experience: Thay, aliyah and Dr Harry are the best ones!!!!! I would 100% recommend this office if you’re seeing one of them!!! Can’t thank this team enough!!!!!