O2 Dental Group of Durham

Fantastic experience: Dr. Cross is the best. Thank you so much and may God continue to richly bless you always.

Negative experience: My review is not visible for some reason, so here’s a screenshot from another account. Do not go here.

Negative experience: In one year both of my appointments had to be rescheduled with one day’s notice. The first time (6/2025) I was immediately able to reschedule for the same week, I went in between my night shifts. When I showed up to the rescheduled appointment at 8 am they told me they had cancelled the appointment because I failed to confirm it, despite me having it scheduled it personally with the manager only 2 days prior. I was told I could come back 2 hours later at 10 am instead of them honoring the appointment or taking it back from whoever it had been given to. Luckily, a kind hygienist squeezed me in because she overheard my frustration. Manager would not speak with me during this incident until after my appointment. Never acknowledged how their business’ mistake with my rescheduled appointment was doubled down on by them saying I couldn’t have the original time and would have to come back later. Second appointment of the year (12/2025) gets cancelled with one day’s notice. No appointments until 2026 that could fit into my work schedule. No acknowledgement that this is the second time in a year they’ve cancelled the appointment on me. No care that I burned a day of PTO and have paid for dental insurance for the year that allows for 2 exams, of which I will only now be able to utilize one. Do not go here.

Negative experience: I was scheduled for 8:00 in the morning. I got there at 7:45 and waited for them to open. When I got inside and checked in, I waited 45 minutes to be told they still needed to verify something with my insurance that they were supposed to do before I got there, but it was never done. I was told being the insurance company is closed on Saturday, I would have to pay out of pocket and they would reimburse me. I agreed to pay out of pocket and continued to wait another 45 minutes without anyone acknowledging the fact I had already waited 1 1/2 hours. I ended up asking for a refund and left without being seen. I drove 40 minutes to get there because they came recommended from a friend. I definitely will not go back.

Negative experience: DON’T GO HERE! I read the reviews before coming and thought that I wouldn’t have the shared experience that so many others have had here. To my surprise, the reviews are correct. They do not communicate to you efficiently. It’s one of those places where if you don’t ask, they don’t tell. And when they do tell you something, they don’t follow through or switch things up last minute. They will try to get you to come in as much as possible so you have multiple sessions of charges. It’s very young-aged in here and they act like it. There’s an obvious lack of dental knowledge. Save your time and your money because they don’t care.

Negative experience: Extremely unprofessionally run and disorganized. The manager comes across as an entitled, privileged snob. Find literally anywhere else!

Fantastic experience: Tywana, RDH, is an excellent hygienist and so nice! She is very knowledgeable and gave me some great tips on how to care for my teeth. She is great at what she does!

Fantastic experience: The service here was great I switched dental offices in hope of finding something more accommodating and definitely found it here. My dentist Mariah is very efficient and when it came to my fillings I didn’t feel a thing also her assistant Pablo helped making a lot the whole process go as smoothly as possible. The overall staffing here is really kind and transparent when it comes to setting up appointments and treatment plans Ziliana was a great help when it came to booking future appointments and was very welcoming and easy to talk to as well as the rest of the staff and would definitely recommend

Negative experience: This has been the most unprofessional and frustrating experience I’ve ever had with a healthcare provider. Prior to booking my appointment, I confirmed with O2 that my insurance was in network. They assured me it was, so I proceeded. At my visit, I was quoted a very high in-network cost. Because of that, I declined some treatment and moved forward only with what I could reasonably afford. Later, I received a bill in the mail for $775 on top of what I had already paid, as if I were out of network. When I called, I was told it was billed incorrectly and the charge would be dropped. Time went by, and I continued receiving statements. When I called again, I was suddenly told the dentist I saw was not in network after all and that I was now responsible for paying because the employee who originally confirmed otherwise is no longer with O2. I asked to speak with a manager multiple times, was told I’d get a call back, and never did. Months later, the same cycle repeated. The first line item on my bill literally says “New Insurance Verified,” so I don’t understand where the confusion lies. O2 advertises themselves as “convenient and affordable” and a “calm, pressure-free environment that makes every visit as stress free as possible.” My experience has been anything but that. You can tell there is high staff turnover, even during my treatment, they nearly started procedures I had already denied due to poor communication at the front desk. Looking at other reviews, I see I’m not alone. O2 has even publicly responded before to someone also being previously told they were in network, saying: “As a courtesy, we do verify coverage for all of our new patients prior to their first appointment as well as existing patients every 90 days.” If that’s true, why was I told my coverage was in-network, billed incorrectly, and then left to deal with the consequences of their mistake? I would not recommend this office to anyone.

Positive experience: I had an okay first experience here. The place smells like a vet inside so kind of strange. The staff is very informative and nice however communication after has been lacked.

Negative experience: Very disappointed this business refused to take on my family because I have more than 2 children. Reason provided was that they couldn't accept losing such a large group of clients to disappoint them at once, which feels presumptive of a large family being irresponsible.

Negative experience: I came for a cleaning in 2022 and was told I had 6 cavities. No one reviewed the x-rays with me, the dentist did not actually talk to me, just came in and told the hygienist what needed to be done who turned and told me to go check out. When I did I was told to come back for multiple visits for the fillings costing over 3k. At the same time my partner went to O2 and had an almost identical experience. They went and had them filled at O2 and it was a horrific experience, he was in pain for many months afterward. I went to a different dentist for a second opinion and they found NO CAVITIES. I didn’t have any work done and I’m still fine. The front desk was a nightmare to work with. My dental insurance coverage changed and I called O2 again this week for a cleaning. I didn’t want to and was really wary based on my previous experience but figured I’d they said I needed a ton of dental work I just wouldn’t do it. After two terrible phone calls I was told that for an initial visit I would need to come in multiple times and that they couldn’t do X-rays and a cleaning on the same day. I ended up finding another dentist and canceled my upcoming visit. My stress over the rude office staff, inattentive medical staff, and LYING about the dental work I needed overcame the need for a cleaning and the fact that they were the soonest appointment. I do not recommend!!! If you go and they say you need a ton of dental work (especially if that’s out of the norm for you) get another opinion! When I called this week, only 2 years later, they said NONE of the medical staff was still employed there. Why the high turnover? Very questionable practice

Negative experience: I scheduled my Invisalign consultation well in advance, expecting a smooth and professional experience. Instead, I received a call the evening before my appointment after 5 PM; telling me I needed to get my own X-rays or risk a delay. This last-minute notice was incredibly inconvenient and completely avoidable with proper planning on their part. To make matters worse, I was also informed that the Invisalign provider wouldn’t even be available until September, something that was not mentioned on their website or during booking. Overall, O2 Dental came across as extremely disorganized and unprofessional. If this is how they handle appointments, I can't imagine trusting them with actual treatment. Very disappointing.

Fantastic experience: This place was beautiful, clean the staff is amazing they provide refreshments while you wait to be seen they also have a play area with tablets for children . What stood out to me the most was They made me feel very welcomed . They took time to explain everything I needed. I was having trouble with my insurance at first but they took time to make sure I received the proper care and even helped me with filing an adjustment claim with my insurance company due to the last dental office billing for full X-rays when they only took pictures of 1 tooth at my last visit . The dentist always makes me nervous but I have never received such good care and felt so relaxed and assured. I would recommend this place to anyone . Keep up the good work .

Negative experience: Messed up my payment my first visit, second visit they did a filling for me, dentist and assistant were getting in each others way, made small talk with co-workers while doing my fillings. Total time to do two fillings was 2 and a half hours. Came back for a cleaning against my better judgement, they gave away my appointment because I did not do the electronic appointment confirmation. I arrived to my appointment 15min early. Just overall a bad operation. The only reason I did not give a 1 star review is due to the fact my filling does not seem to have any complications.

Negative experience: To be honest love Lydia the dentist the attended me back in November but today was horrible because not only I had to pay for something they told me my insurance covered but also the new staff just showed me what I would have to pay and did not offer me any payment plays that are listed on the door

Negative experience: Worst, didn't I've ever been to I would not suggest to go to them.Whatsoever Only thing they do. Is charge you money for nothing The service is bad.I would not suggest to go to Them worst dentist ever

Fantastic experience: Anya was absolutely awesome! One of the first times I have been to the dentist and the hygienist was so gentle with me! Thank you and will be back!

Fantastic experience: Best cleaning ever! Anya was so gentle and I left feeling relaxed and calm. Dr. Cross was also amazing and the exam was quick and easy. Thank you!

Fantastic experience: I have a history of bad experiences with dentists. Loss most of my teeth ! Went through years of infections and pain! Lost trust in dentists. I find many of them are only after money and more money. But not at O2 Dental group today! Three women who understood my horrible experiences with a few dentist who left me with a loss of most of my teeth. However, not today. Three patient, understanding and wonderful "Ladies" . Diedra and a calm Dentist whi explained a lot to me. Thank you for understanding what I went through with so many dentist before. I shall return!!

Fantastic experience: As a 1st time patient I was thrilled at the ease of my appointment, Anya was a delight and was so adept at her job that a bee sting hurt 1oo times more than the shots. Everyone was nice as could be and I actually look forward to my next appointment!!!

Negative experience: Very racist, very rude. They do not take care of black people here. They treat you disrespectful; and if you respond or let them know they tell you, you are not allowed to come back. The Dr. has a nasty attitude, and I was threatened by a man named Pablo there as well. If you have Medicaid you definitely will be treated as if you are nothing. They look down on anybody with Medicaid. I have really bad anxiety when it comes to needles and dental tools. I sometimes have panic attacks and when I was panicking because I found out I had two cavities and needed a deep clean I was so scared. My voice is loud so if I’m having an attack my voice raises. They used that because I’m black to say that I was combative and aggressive when I was actually crying because of the fear of needles. The Dr. was very rude, very disrespectful which is a trigger. I had 4 random people yelling at me at one time, when I was trying to understand my next steps and next process and if sedation would be an option for me. They had me book my next appointment to call after I left to say I couldn’t come back because the doctor didn’t feel “safe” after the Dr, Pablo and another man was yelling at me as well. Two men yelling in a woman’s face is unacceptable and Pablo was yelling and laughing at me because of my condition. They are very unprofessional here, and because I am a black woman they made me look like I was a aggressor when in reality I was having a panic attack due to all the work I needed done and the fear of getting everything done. I would not recommend a place like this if you have Medicaid or can not drop $12,000 checks on the spot. They didn’t care to console me or make me feel secure in the process. Very disrespectful staff. The office manager Danielle did help the situation and got everybody out the room to calm me down and explain to me. She did help, but overall I wouldn’t recommend. I had the fear because the last time I went there the workers were kind of rough on my gums and I had small cuts from it last time. I was very concerned this would happen again. Danielle informed me that they had a brand new staff and nobody who I had when I came there previously worked there anymore. Which explains a lot when you have to continually getting brand new staff. Now I have to switch dentist offices last minute and it’s going to take longer to get what I need done all because they are racist, disrespectful and unprofessional. If you have Medicaid or low income in anyway I would not come here. They do not care about people with Medicaid or who are low income. Have requested my records 3 times and they will not give them up. I was able to find a new dentist the same day they told me I couldn’t come back and they have yet to send all records and X-rays on purpose to hold up the process. They said I would not be able to find a dentist this short notice I did. Now they are lying to my new dentist about my records and said they didn’t do a periocharting. When that had to be done to come to a conclusion that I needed a deep clean. Holding records is fraud and this will be addressed to who it needs to.

Negative experience: Made an appointment online - received a phone call to confirm the day before that I missed (no text or email confirmation) and when I called back 20 mins later, no one answered, so I left a voicemail confirming. When I arrived for my 9am appointment (after filling out all the paperwork with my personal info) I was told my spot was taken as I “never confirmed”. Staff was able to see they did NOT text me and allegedly “didn’t receive” my voicemail.

Fantastic experience: I lost a bottom molar on Wednesday and on Friday I requested an appointment by the O2 Dental Group on the next Friday. The DR Ansate removed the remains of the tooth and on the following Monday put temporary crowns on two adjacent teeth in preparation of installing a temporary bridge. I am very pleased with the quality and speed of the work. I returned for periodontal cleaning and am very pleased with the quality of care at the O2 Dental Group of Durham. six months after installing the bridge, it became detached from the crowns. I called the next morning and was in the dental chair within two hours. In 20 minutes the bridge was cemented and I was out the front door. no charge and the bridge felt great. Came back four months later for a cleaning. They have a new hygienist who takes her time and keeps the pain down to a minimum when cleaning the tartar off your teeth and gums. Great addition to the staff. (3 Oct 2022 update) O2 Dental also has an excellent cleaning staff and I have had two small cavities filled. Very happy with this dental office. (3 March 2025 update) 02 Dental gave me another cleaning and I was very happy with the staff and the cost.

Fantastic experience: First Experience was very inviting I was a walking and they got me scheduled fast to comeback in a couple of days , I’m here now and Jeramy Nunez always pleasure to see her coming in always smiling professional and makes you want to come back keep her on staff

Positive experience: I’m sad to say I had to switch dental offices. I’ll start off by saying they have a very knowledgeable and nice staff. I was having issues, however, where every time I made an appointment, they called me to reschedule it because the hygienist was unavailable. Also, the last time I came the hygienist smelled like dogs/veterinary office which was pretty off putting. Overall, care was good but professionalism could use some work.

Negative experience: They love taking teeth out but have no interest in helping you fix your smile or even for that matter any opinions. I wanted to get looked at for All in 4s but was told we don't do that even though it's clearly on your website that you do. I know my situation isn't the best being born with a cleft lip so my smile was never there. I have 7 teeth left on my top row and only 9 left on the bottom so as you can imagine my food options are limited but the dentist said I'll be alright.... I literally live on mashed potatoes and jello but I'll be alright. Just wish I could just enjoy a ribeye and smile at my friends and family without covering my mouth from being embarrassed

Fantastic experience: I visited the O2 Dental Group of Durham for the first time today, and I can truly say that I had a great experience. Everyone from the front to the back of the office was very kind and inviting. The staff was extremely knowledgeable, and all of my questions were answered. Everyone was very mindful while operating on my teeth, and the dentist came up with a great obtainable plan for me to reach my goal of optimal oral health. 10/10, would highly recommend.

Negative experience: Went for a a filling, It’s been well over a month and my tooth still aches even though I went for a follow up. Scared to go back because now i’m being billed for $1600 even though each time i visited i paid at my appt. I have paid over $300 from my past visits. The finance rep contacted me stating that my insurance is out of network and purposely waited 30 days to let me know that i have a $1600 bill. I’m a college and had no idea about all of this. I would not recommend.

Fantastic experience: It’s so much girl power at this office!!! The hygienist Danielle very informative, her assistant Kenzie very helpful got me to the back quickly. Lauren and Chassidi very welcoming and my cleaning was quick. Dr Lydia gave great demonstration on what I need to do to have healthier teeth and, as always my check in and check out was wonderful Jasmine is on kind and has a smile on her face. Thank you ladies for everything

Fantastic experience: I want to thank the crew at O2, Dental! Jazmin, Chassidi, Anaya and Dr O for assisting me with making the right decision to go ahead with my root canal! I had lots of questions and they were very patient with me answering my concerns.I want to thank Dr O. for doing such a great job!! I have no more pain and discomfort in my mouth. Thank you guys, I appreciate you All! Will see you soon!

Fantastic experience: I had a lovely experience at O2 dental last week. I went in for my cleaning and they found a cavity. They fit me in immediately! I've had a few fillings in my life and this was the most comfortable one I've ever had. Everyone was amazing! Huge shout out to Chassidi, Danielle, Anaya, Kenzie, and Dr. O!

Negative experience: This agency has a policy that they will only schedule appointments for Medicaid patients 24 hours in advance. When I asked them why that was, they stated, "That's just our policy." I explained that many Medicaid patients rely on Medicaid transportation services to get to appointments (and that service requires 48 hour advance notice). They wouldn't budge. This "policy" doesn't apply to any of their other patients. Without an explanation for the rationale behind this policy, I have to assume its discriminatory.

Fantastic experience: My experience was great! I came in for x-rays and a scan for my teeth and was able to schedule a flouride treatment and cleaning for my teeth the same day (granted it was because someone cancelled, but I still loved how efficient and fast it was). The people that work there are really nice as well which is always a plus.

Fantastic experience: This was my 2nd time at my local O2 Dental office. My experience with Danielle and Kenzie have been very pleasant and engaging during my visits. These two young professionals are very skilled and highly motivated to help you get the care you need. Every time I step into the dental room I feel relaxed and I know that Danielle and Kenzie will carry out my dental procedure quickly and effectively. I truly appreciate the support of these dentists to our local community. Thank you for your service.

Fantastic experience: Just started with O2 due to dental issues. Requesting an appointment was fast on the website, appointment was 2 days later. Front office staff were fast and friendly, absolutely no issues and answered all my questions on billing and insurance. Got seen by Danielle and Kenzie who were 10/10 . Very nice and knowledgeable. Has more tech than any of the previous dental places I've been to and I can actually see what they're talking about. Overall the best experience I've had at a dental office.

Fantastic experience: I haven’t been to the dentist in almost 3 years and it was not a fun experience lol. However, Danielle and Kenzie made the overall experience more comfortable for me. They consistently asked if I was okay and made sure they I wasn’t too uncomfortable. Also, Anaya at the front desk helped me a lot with registration and filling out paperwork! Shoutout to all these amazing ladies!

Fantastic experience: I love this place and the staff! Today, I saw Danielle and Kenzie for my teeth cleaning. They were very friendly and accommodating. I got to choose what I wanted to watch on the TV - (cookie decorating videos on YouTube to calm my anxiety) and they even gave me a sensory toy upon request for extra support. I appreciate how they prioritize making me feel comfortable because the dentist is not my favorite place. I had to get numbing and they checked in with me consistently to make sure that I was okay. I really enjoy the atmosphere and the dynamic between the staff members. There is a beautiful synergy that I can feel which let's me know that they are truly a team and care about the work they do. I'm thoroughly impressed! This is the best dentist experience I've ever had!

Fantastic experience: I came in today and was seen by Danielle and Kenzie. They are always in a good mood and love to have a good time. The work that was done looked amazing afterwards. I love going to O2

Fantastic experience: Danielle, Kenzie and the entire team were AMAZING!!!! They made me feel like I was literally at home talking to my best friends! They were so welcoming, friendly and professional! I enjoyed every second of the experience and I’ll be making o2 Dental my home

Fantastic experience: Being in the military I have experience my fair share of dental practices. This practice is truly top tier. My dental team was the best and treated me with care. Yes I’m one of the patients that don’t like going to the dentist but they was patient kind and caring. My dental hygiene team did a exemplary job with my dental cleaning, Dental Assistant Kenzie and Hygienist Danielle are truly the best. Dr Lydia is so nice and kind. I would also like to thank Jazmin and Anaya for checking me in and out in a professional and quick manner . The facility is beyond exceptional. Multiply this staff across all dental practices.

Fantastic experience: Anaya was very helpful in following up on a billing question. She researched it and called me back promptly to relay the update. Jazmin was also kind and efficient in checking us in for an appointment. The staff in the Durham office are very courteous and hard working!

Positive experience: Had some time looking for a dentist in the area. Thankful for this friendly and comforting staff. Jazmin in the front desk is wonderful and had so much patience dealing with my situation. Lauren and Dr. O were great as well.

Fantastic experience: Everyone was very nice and welcoming. Anaya, Jazmin and Lauren were all really sweet and helped make me feel relaxed. Dr. O completed my extraction quickly and painfree, which was a relief. Thanks to all of you in the Durham office!

Fantastic experience: I have been working with O2 Dental for 6 years now since they opened their first location in Wilmington, NC. I currently work with Jasmine, Anaya, Chasity, and Dr. O at their Durham location. Their great customer service and expertise in dental care is what keeps me coming back! I highly recommend all their locations!

Fantastic experience: It was my first time here and I truly enjoyed the experience! Danielle & Kenzie made this experience quite memorable! I’ll definitely go back! Awesome customer service and lovely members of staff!

Fantastic experience: I love the environment here. Everyone is so nice and welcoming. Cynthia always takes care of me as well as all of the rest of the staff. Great dental office and glad I made the choice to come here!

Fantastic experience: Great dental office! I’ve been here 2 times now. The office has a very calming and peaceful atmosphere. Everyone is wonderful and very kind. Special thank you to Danielle and Kenzie! :)

Fantastic experience: Being in the military, I've experienced different dental practices all throughout the US and overseas and I can honestly say this is one of the best practices I've ever had the pleasure to be a patient at. The reception staff, especially Grettel, was polite, kind, helpful, and seemed happy to be there which is honestly rare to see nowadays at most businesses when walking up to the front desk. Cynthia, my dental hygienist, was excellent. She was a wealth of knowledge and gave me one of the best and thorough cleanings. Amazing bedside manner as well, O2 is lucky to have her! Dr. Hart was great as well. Very efficient and a straight shooter while also being extremely friendly and pleasant. 10/10 recommend. I plan to return to O2 for all my dental needs for the foreseeable future.

Fantastic experience: I just had my third appointment at O2 Dental Durham and it was great like always. The staff and dentists are so nice. Everyone is very knowledgeable and takes the time to explain things so you really feel like you are an active part of your care.

Fantastic experience: Looking for a new dentist? This is definitely the place to go. The experience is great from the moment you open the door with the great energy receptionist(Especially Anaya, she went above and beyond). I reached the back and had my smile transformed by DR.Lydia and the best dental assistant I’ve met Chassidi. HIGHLY RECOMMENDED 10 out of 10 dentistry

Fantastic experience: The best dentist I've ever been to. Everyone there is very kind and considerate. Cynthia is amazing and helps create a great atmosphere during the appointments.

Fantastic experience: I saw Chassidi the Dental Assistant today! She’s the greatest, by far one of my favorites! And huge thank you to Anaya for getting me in the same day. I’ve never been to such a sweet and organized practice!

Fantastic experience: In my experience, I was catered to by Lauren Scott (recommended). DR. Hart and Lauren made sure that everything I needed was taken care of. Thanks O2, and a special thanks to Lauren, Danielle, DR Hart, and all O2 employees that play a role in the everyday success of making adults and kids have a brighter smile.

Fantastic experience: Dr. Hart and her staff are amazing. Everyone in the office is kind, compassionate, and pleasant to interact with. I’m glad I found them when I moved to Durham.

Fantastic experience: Everyone from the front desk to the dental assistant to the dentist was so nice. Very informative and the television on the ceiling helped me relax. Everything was explained to me in detail and I was constantly asked if I had any questions. So glad my daughter recommended them to me. Now it's my turn!

Negative experience: My first visit was in October 2023. Great visit. Since that time, I cannot in good faith recommend this practice. There was a billing error on their part and they have refused to issue me a refund (after many calls and texts). Finally, they stopped taking my calls and have been extremely disrespectful. They reel you in and then drop you like a hot pot.There are too many dentists in Durham to put up with their shenanigans. I am still paying monthly for the dental plan, still being disrespected. Run as fast as you can!

Fantastic experience: I cannot begin to express the level of anxiety I felt about dentists before my appointment with 02 Dental. I had a horrible experience with another local dentist office (I wont say the name but it is located on club Blvd and Guess Rd in Durham) so I had severe anxiety about Dentists. From my 1st examination to my recent extractions I have never had a more pleasant and calming dental experience. Having 3 teeth pulled in one day was nerve wrecking but the whole procedure was done in less than a half an hour. Absolutely the best. Thank you Dr. Hart and Chassidi who kept me very calm and relaxed. You are awesome!

Fantastic experience: I needed to find a dentist for an emergency appointment. From the moment I walked in the door to the moment I left I felt so well taken care of. The staff were amazing and helped explain their processes and answered all my questions. Dr. Hart was so amazing and knowledgeable and helped me to understand the procedure. Even setting up the appointment online was quick and effortless. I'm so grateful to everyone there and will definitely return when needed.

Fantastic experience: I went to have x-rays, but I was able to have my tooth extracted and I thought it would be a lot of pain. I was nervous, but the doctor was very reassuring and it did not hurt at all. I ride back at home. Still no pain. I recommend this place to everybody that needed a dentist

Fantastic experience: Went in today for an emergency visit and was helped quickly and the girls were so nice and helpful. Dr Hart is very good I felt very comfortable. I highly recommend this dentist to anyone in the triangle area. The waiting room is spacious and very clean. Go give them a visit.

Fantastic experience: I had 4 dental fillings done which went great. Dr. Hart and Chassidi were very calm and gentle, considering I was very nervous, however they talked with me through out the whole process and made me feel safe. Even at the front desk, Rachael and Jasmine were very welcoming and informative which also eased my nerves coming in. With that being said they are the only dentistry that actually gained my trust and I now look forward to going to the dentist.

Fantastic experience: I recently took my mom to O2 Dental group of Durham for her toothache, and I'm happy to say that we had an amazing experience. From the moment we walked in, we were greeted by the friendly front desk staff, Jazmin and Rachel, who provided us with excellent service and checked us in quickly. We were then taken to the back by Kenzie, who was a fantastic dental assistant. She made my mom feel comfortable and at ease during the entire visit. We then got to see Dr. Hart, who was incredibly knowledgeable, professional, and caring. She created a care plan for my mom, which made us feel like we were in good hands. Finally, when it was time to check out, we were once again met with great service from the front desk staff. The entire staff at O2 Dental group of Durham was amazing, and we're grateful for their hard work and dedication. Overall, I highly recommend O2 Dental group of Durham to anyone in need of dental care. Their staff is friendly, knowledgeable, and committed to providing the best possible service to their patients. Thank you, O2 Dental group of Durham, for taking such great care of my mom!

Fantastic experience: My first visit there was great. I went in for an emergency visit and they got me in right away but today I went back for a cleaning and my experience was even better. Jazmin, Kenzie and Rachel made sure that I was comfortable, educated and confident when I left. The cleaning was perfect and they actually let me choose what to watch on tv during my cleaning. They were professional, funny, transparent and kind. Me and my family will continue our dental hygiene journey with the Dr. Hart and the Durham team.

Negative experience: I have been to O2 Dental four times now, and each time I have spent over an hour waiting to be seen. It doesn’t matter if I am the first appointment of the day, or what I am having done, I can always expect to be there for at least an hour and a half with the vast majority of that time just waiting for something to happen. The staff are nice and the facility is clean, but it is infuriating to waste this much time. Find a different dentist that sees patients on time.

Fantastic experience: God is so good!!!! I went to the best place that anyone could go to if you are having problems with your teeth. I experience the love of God at O2 Dental Group in Durham n.c. on today. The staff was so sweet and loving and made me feel as if we knew each other just like family. The love and caring was so real and the service was great. The staff was so polite and friendly and Dr. Hart was great with taking care of my needs. Great job staff and I received the best care ever. I recommend that you please go there the staff is awesome and the place is beautiful and nice and clean. Thanks again guys I love you all!!!!

Positive experience: Yes, I totally agreed with the other comment about the insurance. I deeply doubted the high price, so I checked my insurance using the search code. All my procedures covers at least 50%. However, only one of the listed items of their treatment plan matches the insurance coverage. Their treatment plan charges much more than the insurance, one is even 0 coverage. That's ridiculous. I deeply doubt they will swallow the extra charges. I am so angry that they treat patients like a foolish. So, every time, we should check the insurance ourselves.

Fantastic experience: Dr. Hart and Lauren were both thorough. They were extremely professional and made me feel very comfortable. The office is very beautiful as well.

Fantastic experience: After my first time there, I am actually excited to go back, which says a lot since I generally hate going to the dentist! Every member of the staff is lovely and they create such a warm and welcoming environment. It's also very clear that they are all very good at what they do, which adds to the comfort of knowing that you're going to a good dental practice!

Fantastic experience: Employees were extremely nice and knowledgeable. Dr.Hart did a very thorough dental exam and explained my options very clearly. I felt comfortable and in good hands.

Fantastic experience: This was my first time at 02 and it was great! My husband was seen today as well and he had a great experience. The office was nice and updated, clean, and the staff were friendly and knowledgeable. Highly recommend this office!

Fantastic experience: I hate going to the dentist, but the staff made it a great experience! They made me very comfortable and even gave me the option to listen to music or watch a movie during my procedure. The staff was very professional and helpful. *update* I went in for a filling and it was a great experience. I was properly numbed and didn't feel anything. (which wasn’t the case at other dental offices) Dr. Hart and her staff made sure I was comfortable during the entire procedure.

Negative experience: I had a dental emergency and called ahead to see if they could help. I described my situation and what I needed. I was very clearly and explicitly told they had a dentist or an endodontist on site that could help. I booked an emergency appointment and went into the office. Unfortunately I was lied to, and there was no one that could help me. When I initially went in, I was told I was there for a cleaning, and when I asked about the emergency situation, they were clueless. For what it’s worth, the staff was very nice and the facility was very nice so I give them two stars. Unfortunately, the staff was just not knowledgeable or capable for my emergency. I can imagine if you only need simple cleanings and you have no real problems this is a great place to go, but for anything out of the ordinary or serious, I would recommend looking elsewhere.

Fantastic experience: Dr Hart is Amazing! Very knowledgeable and cares about preventative treatment of her patients. The office staff is always friendly and amazing as well! Very nice atmosphere and clean. They explain all treatment plans before procedure and make sure you are scheduled in advance for next appointment! They also offer Burst products and teeth whitening. O2 Dental and Dr Hart team are the BEST!

Fantastic experience: I really love the O2 Dental Durham crew! I’ve switched dentists a lot but I will be sticking with them going forward. They do a really good job of making sure that I’m comfortable during my appointments and that I understand the information regarding my teeth.

Fantastic experience: Had a wonderful experience at O2 Dental today! I am a new patient and the entire staff was extremely friendly and welcoming. Dr. Hart put me at ease, was very patient and answered all of my questions. I would highly recommend!

Fantastic experience: Dr. Hart, Danielle, McKenzie, and Rachel really took good care of me today. They educated me about my overall dental health and made sure that I was comfortable throughout my treatment. I highly recommend them not only because of their professionalism but also due to their kind chair-side manner.

Fantastic experience: I was introduced to the greatest dentist I've ever seen in my life. Dr. Hart, Tiffany, Rachel and Lauren were her colleagues. She did such a awesome job removing a tooth that I had been waiting on it to be removed for about a month and Dr.Hart did it without hurting me and making me regret coming to the dentist. The atmosphere was awesome, relaxing and very informative and also pleasant peaceful. I enjoyed my visit there. I have been telling everybody about Dr. Hart and her team and in my words I will call her colleagues angels. They were great from the front desk to the back office while I received spectacular work to my mouth. God bless you guys. Peace and blessings. Sincerely, Angela Perry

Fantastic experience: Not only are the staff gorgeous, they explained every step of the process and worked me in the same Day. Most importantly, they didn't hurt me like some other dentists I've had. I highly recommend them.

Fantastic experience: Let me tell you about my new Dentist, Dr. Hart, at O2 Dental Group…She was so honest and pleasant! The staff was great and my teeth feel super cleanNo cavities! Also, the latest technology was out of this world; taking x-rays was painless. The office was relaxing and nice on the eyes. I will be going back

Fantastic experience: I had such a great experience with o2 Dental and highly recommend Dr Hart as a truly Exceptional dentist and Lauren is very pleasant and qualified assistant. They make an amazing team. The honesty and integrity in their work is unparalleled. Over the summer I needed an emergency appointment to get an extraction. I had a great fear of dentists for years but Dr. Hart and Lauren really worked with me and made my procedures as pain-free as possible! They were both very communicative about my comfort and made me feel at ease. Lauren even held my hand when I needed her too lol. What I appreciated so much is that she also put on my favorite gospel songs to calm me and reminded me of Gods word. I was good to go and the procedure was over before it even started. Dr Hart completed my extraction literally in less than 5 minutes. I couldn't believe it. I was locked in after this appointment. My commute is pretty far but it's worth it.The staff is very efficient, knowledgeable and makes your visit to the dentist something to look forward to.

Fantastic experience: I just had my first visit and I love this place! Everyone immediately makes you feel like you are valued, appreciated, and a member of the family. Other patients expressed this same sentiment too! I highly recommend this team.

Fantastic experience: Immaculately clean! The staff clearly go out of their way to provide excellent patient experiences. Dr. Hart is extremely talented - I didn't feel the injection. Lauren was so kind and patient. She walked me through what to expect, allaying my fears of dental procedures. The team works well together, and coordinates patient-centric care for a flawless outcome.

Fantastic experience: I'm glad I switch to O2 Dental Group of Durham. My first visit was very good. The x-rays and teeth scanning were very quick and seamless. The dentist and hygienist were very good at what they did. I was taken in early. I would recommend O2 to anyone looking for good teeth care.

Negative experience: Be careful about their overcharge!!! Save yourself some time and trouble by finding another dental clinic. Before you come, they try to get as much personal information as they can. If you refuse to provide, they will scare you with by saying they cannot process the insurance claim without your private information. I later found out it was not true in other dental clinic. Also, during their service, they try to upsale you anything as much as they can! If you say no, they will tell you your insurance will cover most of them which may not be true. Their billing department is also a mess. They will overcharge you and they are slow in giving your money back. If you want to avoid trouble and only want a regular dental service, please choose another one.

Negative experience: I was notified by my insurance provider that 02 Dental overcharged me for a service by $100s of dollars. When I reached out to billing they stated it was a "credit" on the account, but they refuse to refund my credit back to my card (which has now been suspended due to my EOB and what I paid them not matching). They provide great service, but there is something fraudulent happening in the billing department.

Negative experience: 02 Dental in Durham, NC, should be shut down due to substandard billing practices, such as requiring excessive upfront payments from customers with insurance. My dental insurance provider, GEHA, informed me that they processed the claim, and O2 Dental Office has already cashed the check. This transaction took place on May 11th when the claim was processed. Furthermore, this Durham office doesn’t allow direct communication with their billing personnel, as they work remotely. I’ve left messages with the receptionist, requesting a call from the billing person or office manager, but have only received one callback, which left no contact information. When requesting an email address, the receptionist provides only an organizational email, which tends to be unreliable. Today, on September 21st, I discovered that GEHA customer service spoke with the billing person and indicated that my primary insurance, BCBS Federal, needs to process the claim. I contacted BCBS today to inquire if they had received the claim, but they hadn’t. The dental office will need to send it, and BCBS mentioned that this process could take 4 to 6 weeks. In summary, for a service provided in April 2023, I’m still waiting for the office to issue a refund. O2 Dental has held our money since April, and they consistently overestimate the service’s actual cost, even when they are aware of the insurance coverage. The owed amount is nearly $100.00, and I wish I could charge them a late fee. I’m left wondering how many individuals fail to check their Explanation of Benefits (EOB) to verify the correct amount they should be paying for dental visits when they have insurance. Additionally, I chose GEHA because BCBS pays so little for dental health. In this case, BCBS is estimated to pay only $24.00 for an $821.00 bill.

Fantastic experience: My visit to O2 Dental was awesome. My young people knew exactly what they were doing. When I was given the medicine to numb me before I get my shot was simply awesome. I told the dentist that that numbing medicine would not work, but whatever she did with it before she gave me the needle, I did not feel a thing nothing at all. I had a root on my teeth that was longer than a half an inch, and she pulled in twist and turned to get that tooth out and it did not wanna come out but she got it out. I am not too sore. It did not hurt for the tooth to come out as routed as it was in there. It was so tight but she did it. And the dentist hygienist that was working with her. Did an awesome job as well. Marvelous what a great team. They also let me put on my favorite group on YouTube. “The Woody Specials”. I have never had a better experience at the dentist office then I had at.O2 Dental This is me the day, after no swelling, know nothing. The Tylenol work great for the pain. The night before my visit to the dentist, I did not sleep at all. The whole right side of my face was hurting. I’ll call the dental group at seven something in the morning and they answer the phone they made a way for me to come in and when I got there, they were able to pull my tooth that same day. It was no guarantee that they was going to be able to do it but they did it. I did not have to come back to have it done.

Fantastic experience: The customer service is absolutely outstanding!! I felt comfortable & safe even during this covid 19 pandemic. The staff went above & beyond. Dr. Hart cleaned my teeth. She was friendly & did an excellent job. My teeth were so white. I will be back!! UDATE: I did return and they are even more awesome than the first time! I recommend them to all of my family and friends.

Fantastic experience: I recently had my first Implant treatment at O2 Dental. Dr. Hart and team provided a stressless experience that has left me so impressed with their care and expertise. Recovery during the first week has been easy enough by faithfully following management directions for pain meds and not chewing on the implant side. No difficulty at all. And I am at ease about my future implant needs and procedures. Thank you O2 Dental for this amazing positive experience. ⭐⭐⭐⭐⭐+❗

Fantastic experience: This is a great team of professionals! The Admin staff is friendly and knowledgeable. There is a great relationship between the highly competent tech/assistants and the dentist. Doctor Hart is the best, most skilled-and personable dentist that I've ever had. Top notch group!

Negative experience: Awful place, save your time and teeth and go somewhere else. I had to pay for two crowns here that they messed up after telling them multiple times that it was fitting correctly, come to find out it wasn’t seated right and I had to get more work under the tooth done and then pay for a new crown. During that I get Laughing gas I was at this office three times two of the times they let my boyfriend come back with me since I’m scared of the dentist, on the third visit thought it was a different dentist and she stated he could not be in the room with me for the risk of him inhaling the gas as well?? On top of that they told me I needed about 9 fill ins and I would have to put a deposit down to schedule which I did. After thinking about it I went to another dentist to get a second opinion. Come to find out I only needed one fill in and they just wanted more money out of me. Took months to get the deposit I left down. They seemed nice while I was there but just now I know they just wanted to charge me money for unnecessary treatment's and then not give me my money back.

Fantastic experience: Everybody at O2 Dental is super nice. With my dental complications, I never felt judged and always taken care of. Dr. Hart is kind, personable and wonderful to her staff which I really appreciate.

Fantastic experience: Felt silly after all the time I spent nervous about getting my cavity filled with how quick and painless the procedure was. Dr. Hart and my technician were super sweet and accommodating and made sure I was comfortable every step of the way. Highly recommend!

Negative experience: I’m done with this place. I’ve tried giving them the benefit of the doubt but every time they disappoint me more & more. I took off work for an appointment and my appt. Was canceled 1 hr before my procedure through a text message. Later when I came in I payed my co-pay for a cleaning & for an exam after not even a 5 minute exam & an x-ray I was told they couldn’t do my cleaning because they were closing earlier than the actual time & the hygienist didn’t have time to see me, After they took my payment. Later I needed a tooth extracted & was given 3 different prices in matter of days. First they told me $30, when I made the appointment they told me $135 & I had to pay half or full price through the phone when I told her about the previous price they gave me she said that their prices changed but she would “fix” it. So she brought it down to $50. I was in pain & didn’t feel like arguing so I took it. My insurance was always the same so idk what they based their prices on. & the customer service is awful.

Fantastic experience: Dr. Hart and her assistant took great care of me during my first visit and made me feel very comfortable by explaining the procedure and what to expect. The extraction was painless! During my second visit, Dr. Crisp extracted my wisdom tooth so easily I didn’t even feel anything! His assistant Vanessa made me feel at ease from beginning to end. Kayla, the treatment coordinator is great! She explained costs and options effectively during both of my visits with a very pleasant approach. Thank you to the Durham team! See you on my next visit! -Janae

Negative experience: This place is trash. They couldn’t get me in for a cleaning for 2 months. Ok, I waited. They then cancelled my appointment the morning of the appointment. Just an hour before the apt. I took off work for this. Their policy is 24h notice or it cost the individual $50. I asked for my $50 and sent my venmo. They laughed. This place is trash. If you want your teeth cleaned I’d recommend somewhere else.

Fantastic experience: I had my first visit with Dr. Hart. I ended up getting my 3 remaining wisdom teeth removed after my cleaning. I am terrified of the dentist. I expressed several concerns to Dr. Hart. She listened and made sure I was comfortable. She took GREAT care of me through the visit and explained everything as she went. She was patient with me, which meant a lot. I’m not sure if she always this amazing or if she could tell that I needed extra love because I was terrified but I appreciate it. I even received a courtesy phone call the following morning from Dr. hart, not a representative of her office, just to make sure that I was okay. That meant a lot. The front desk staff was so sweet and knowledgeable and answered all of my questions. My prescription was sent in a timely fashion. I also called the following day to ask that a document be emailed to me, it was sent quickly. The assistant that got me ready for my exam was sweet and reassured me because she could tell that I was nervous. It was her first day and she did great. The hygienist gave me great recommendations on a tooth brush and mouthwash for my specific concerns. She was so sweet and knowledgeable. I will definitely spread the news about O2 Dental. The first time I’ve felt comfortable at the dentist in my 33 years on earth.

Fantastic experience: Woke up the other day with an abscessed tooth. Having just recently moved here, I didn't have a dentist yet. Called O2 Dental Group and they got me in the same day! Dr Hart put me on antibiotics and I went back in a few days later to have it pulled. Dr Hart was so gentle. She and her entire team are awesome! Definitely found my dentist here in Durham. Thank all of y'all so much!!

Fantastic experience: My family and I are extremely satisfied with the care we received from O2 Dental. The office staff is friendly, and Dr. Hart was gentle and did a great job of explaining everything. Actually, everyone you encounter from techs to office staff are great at providing explanations and comfort. I’d recommend O2 dental to anyone. The office is modern, and family friendly. My family’s smiles and teeth look great.