Ideal Dental High Point

Fantastic experience: My first experience was phenomenal the staff will make you feel part of the team they answer any questions you may have and also get you on the right side of things yes I will highly recommend them cause dentist has always been a fear for me but ideal dental made my heart melt for future appointments!!!

Negative experience: one of the worsrt place s i have been in my life, staff is rude, they tell you one time, and then change then they get a attitude with you, choose someone where else

Fantastic experience: Syreets and lizeth were great and made it a calm and enjoyable cleaning

Fantastic experience: Came in for my normal 6 month cleaning. Staff was wonderful as always Syreeta S and Lizeth did a great job. They always make the cleaning easy and fun! Definitely recommend these two ladies!

Fantastic experience: DR. Ramtin Deljouei was the nicest individual in the medical field I've ever met. He was very understanding of my nervousness with the procedure he had to preform he took the time to take care of the issue i had that day with my wisdom tooth issue. The assistant lizeth was also very kind and understanding and she was very gentle. Id highly reccoment this dentist for any of your needs they expept medicaid as well. They took me in a emergency situation and helped me very well. The front desk were very nice as well and very helpful with finding my insurance information.

Fantastic experience: The Ideal Dental Receptionist was very welcoming and attentive to my concerns. I had no wait time, I was in and out within an hour. My routine checkup I give 5 Stars ****

Fantastic experience: Dr. Ramtin was nice very knowledgeable and quick. The receptionist was cool and very sweet I loved everyone I talked to in this office good atmosphere nice staff

Fantastic experience: The best way to describe everyone at this office is Wow!!! What an amazing group of staff! Very courteous, pleasant, friendly, caring and professional from the front desk to the dentist. I absolutely recommend this dentist office to everyone who's looking to make an appointment. Thank you to the entire staff and specially Kimberly for being so amazing! You were my first point of contact and thank you for accommodating me in such a short notice!

Fantastic experience: After coming here for some time Syreeta was an absolute amazing hygienist probably my favorite one so far not only a super sweet human but very gentle with my cleaning definitely deserves a raise or at least a bonus

Fantastic experience: Syreeta and Lizeth were great during my cleaning appointment. I've never had a more gentle hygienist and assistant than them.

Negative experience: Went to my appoinment on February 7th at 10am and I had to wait for 40 minutes before they took me inside and i still had to wait. Very dissatisfied this time!

Fantastic experience: Was highly satisfied with everyone who works there from check-in to my exit! The office staff went above and beyond and the dentist/dental team were very thorough and professional! Can’t wait to go back!

Fantastic experience: Very professional. You feel you will be well taken care of with any concerns. The hygienist & Dentist were great.

Fantastic experience: My dental hygienist, Serena, was so kind and gentle while cleaning my teeth! Kind staff, highly recommend Ideal Dental!

Positive experience: Visit with hygienist and dentist went well . I sat in the lobby 20 minutes after my appointment time before I was called. I was unable to receive a paper receipt at my exit because the printer was out of service.

Fantastic experience: I had two fillings done today, and Dr. Ramtin and Ms. Jeeta got me in and out in less than an hour. No pain, no hassle, great experience. Would highly recommend!!!

Fantastic experience: My first time visiting and all the staff were so polite, especially the lady at the front desk & Jeeta! She assisted with my care today in a timely manner with great conversation as well. I Look forward to my follow up visit.

Negative experience: The way this was done shows a lack of knowledge of the proper rules and guidelines. When people don’t know or follow the rules, it creates issues for everyone involved. It’s important that everyone understands the process so things can be handled correctly and fairly.

Negative experience: They know why! Wasting my gas

Fantastic experience: The Drs, nurse's and staff are beyond professional and caring. They're all very detailed in procedures and steps of what needs to be done for you care. I highly recommend them to everyone looking for dental care. I absolutely love these guys for all that they do. Sincerely, Brian H.

Fantastic experience: My dental hygienist SYREETA SHOFFNER, was the best one ive ever had. She took extra time and care to answer all of my questions and provided me with recommendations for equipment to use for my specific needs. She went above and beyond as well making sure to really clean my teeth and remove all the plaque buildup. I truly appreciate her and hope to have her every time I come! THANK YOU SYREETA SHOFFNER for your advice and services today, it is greatly appreciated and I hope you have a great rest of your day!

Negative experience: Let me just say first the staff here was absolutely amazing. I brought my husband to have a simple (front tooth) extraction today (12/9/25). He does not have dental insurance so we walked in and they did fit him in, which was great. He paid $232 upfront which we assumed was for the extraction and thought that wasn't too bad because most dentist/ drs offices give a discount due to not having insurance. We had been quoted $300 at Aspen dental and free exam/xrays with this price due to not having insurance. We chose to come to Ideal due to it was convenient to where we were and our son had a tooth extracted for $85 two weeks ago after insurance. My husband was called back an hour later, which was expected since they worked him in. They did a simple extraction and the cost was $758 for a simple extraction. No surgery, no problems, simple extraction. When he was advised what it was going to cost, we had already paid the $232 upfront which we thought was going to be the total. Wrong! The bill shows: oral evaluation $161, intramural periapical(xray) $62, 2D oral/facial Photogra0hic image, Alveoplasty with extraction $150, extraction erupted tooth, $385. There was no erupted tooth. His tooth had broke off half way and had been this way for years. There was no pain, he just wanted to go ahead and get it pulled. I still can not understand why a simple extraction that took all of 2 minutes would have cost this amount and why there was no discount for someone with no insurance. This price was absolutely ridiculous! Had we known before paying the $232 up front, we would have went on to Aspen and saved ourself $458 dollars. Again, the staff was wonderful but the cost was "highway robbery"! I definitely will not be recommending due to the extreme cost.

Negative experience: Would not recommend workers are rude like to say little slick comments doctors are in so much of a rush he can’t even swap out a needle after puncturing his helper ofc lies about it if this incident was me I promise this place would have definitely got sued

Fantastic experience: Everyone was very nice and helpful Thanks very much.

Fantastic experience: Getting the last of my bottom teeth out Thanksgiving and I am very nervous

Fantastic experience: The dentist and all of the employees were very helpful understanding and good other job

Fantastic experience: The staff is very professional, kind and understanding. They took their time with me and explained everything to me

Fantastic experience: Friendly and efficient. They explained all aspects of the treatments and future things that needed to be done.

Negative experience: Very very very poor will never go back again in life

Fantastic experience: I’ve been very self-conscious about going to the dentist after several, not so good experiences. This time I was in a super safe space I felt extremely cared for and their attentiveness to my social and emotional well-being during the process was pretty awesome. Syreeta was my dental hygienist, and she was extremely kind thorough and explained everything she was doing and offered tips for upkeep on my smile. Yesterday, the attending doctor in which I don’t have her name at this time, but she is from Winston-Salem she was just equally informative, kind and reassuring. Having Medicaid, no one made me feel like a number. I absolutely love my experience here and I hope that I can be a patient here for many many years to come.

Fantastic experience: The front desk receptionist is always so sweet to me and so are the dental assistants I’ve seen there. Very clean environment and friendly staff. I never feel nervous about going in there! :)

Fantastic experience: They’re very professional, very friendly and very caring

Fantastic experience: Syretta cleaned my teeth and she was honestly amazing, she made sure i was comfortable and okay the whole time.and the staff in general was very nice and respectful

Fantastic experience: Great group of people work at Ideal Dental. They are all friendly and welcoming . Probably in my case because,I am having so much unwanted dental work done and they are trying to help me get through the ordeal . , One of my least things I like to do. They are all good at what they do and my Dr. , she is just as gentle as she is small in her statue. She can pull teeth out pretty good , so she has to be strong, too. Thanks for all your efforts in keeping me comfortable and Dr. Shen. for taking such good care of me in the dental seat. She is the Best. Thanks to all of you! I will be back ! Bonnie Hamilton

Fantastic experience: Inay, Dr Shen and Syreeta were the best. They made my nerves calm down when I sat in their chairs. I definitely recommend Ideal Dental. They also helped schedule me within a timeframe I needed.

Fantastic experience: They were very professional and nice . Im currently having them work on dentures for me and I will soon have my extraction done and I will be back to update my review once that is done . Amazing customer Service and I adore my dental assistant i dont know her name but she is amazing

Fantastic experience: I have been afraid of going to the dentist for a long time, so long that the health of my mouth has really gone down. It has been scary, especially not knowing what to expect. I shared with everyone there my concerns but one person stood out from everyone else, Syretta Shoffner, RDH saw that I needed a little special attention and didn't mind taking the time and gentleness that I needed. She's super cool and friendly too. Thanks

Fantastic experience: I had an emergency, they got me right in!! Everyone from front desk to the dental assistant to the dentist were friendly and courteous !

Fantastic experience: Admittedly, our first visit was frustrating—the call center mistakenly booked us on a day the office was closed. But once we finally met the staff, the experience turned around. Kenda and Dr. Brown were cordial, thorough, and professional, and the team here seems trustworthy and very on-point with their scheduling. Mistakes happen, but thanks to the local staff, I now feel confident in their care.

Fantastic experience: The Dentist and hygienist ensured my comfort and treated me with respect and care! Great job!

Negative experience: UPDATE: Don't get fooled! Once you get in things change! It's all about the money!! After spending $5000 YES $5000 for a bottom and top plate this is what I received!! The teeth don't meet and they are smaller than my regular teeth were! Oh yeah, and BUCKTOOTH!!! Once all this is corrected, I will NEVER go back to them!! So, DO NOT BE FOOLED!!! I was!!! For many years I did not go to a dentist due to a really bad experience in the past. I needed some emergency dental work done, needing some one who would take care credit and found Crystal Dental Group on Google. The staff there is so caring and Dr. Hatampa is awesome. I will continue to go there and that's coming from someone that hated dentists at one time. I highly recommend them! Great folks!

Negative experience: Went in about tooth pain and they tried to sell me shit I didn’t need. I needed a simple tooth extraction and left in more pain than I went in with. Absolutely will not recommend this place to anyone.

Fantastic experience: Lizzette prepped me and Serita did the procedural cleaning. Both of them were so awesome and patient and soothing.

Fantastic experience: Fast and friendly service. They fully explain to you everything and they take the time to answer all your questions.

Fantastic experience: Very nice staff. Always my go to for dental for the last 6 plus years.

Fantastic experience: I do not do well with dentist visits, I went in for a long overdue exam and ended up needing some work done. They were able to actually begin treatment the same day and made me feel as comfortable as possible. The dental assistant Taylor was very nice and knowledgeable and the dentist ( can’t remember her name) was also very nice and gentle with me during the treatment. I will go back feeling less nervous as I did walking in for the first time!

Negative experience: This had to be one of the worst dentist experiences I’ve had since I was a Child went in for loose teeth, and the lady dentist showed no compassion. No empathy. Didn’t really give me much options and wanted to take multiple teeth out on the very first visit, without planning, or providing any type of anything…. People make sure you get the second opinions when you go to Dennis like this

Fantastic experience: Syreeta RDH was so nice and gentle. I love how she checks on you throughout, making sure you are ok. Highly recommend!!

Negative experience: The service was very bad instead of the doctor being patient with me she kept leaving me in the run 10+minutes to stay on another patient I was there from 11 till 1:00 with nothing since I’m highly recommend not to go bad service!

Fantastic experience: Dr. Jessica and her dental assistant Lizeth are truly the dream team. Not only are they professional, gentle, and incredibly knowledgeable, but they go above and beyond to make sure every patient feels comfortable and cared for. What really sets them apart is that they’re willing to fix what others won't even attempt. Where other offices might turn you away or suggest unnecessary alternatives, Dr. Jessica and Lizeth find real solutions and deliver results with confidence and compassion. I can’t recommend them enough — they’re simply the best!

Negative experience: I thought this place was an answered prayer. Medicaid coverage is becoming scarce when it comes to dental work. My wife has numerous issues with her teeth due to childhood neglect and we decided to finally get them fixed so she can enjoy her smile at last. We were initially impressed with the technology available at this establishment; plus, Dr. Shen is extremely talented. However, the more we came, the more we realized the compassion in this place is LOW. Especially when it comes to Medicaid patients. We needed a kind place for my wife to finally heal and get the work she needs done; instead she’s walked away with even MORE trauma and distrust in the medical field. They hurt her while in her mouth, also complained when she needed more numbing because they neglected to 1) give her enough in the first place (my wife has EDS, something they neglected to make note of) and 2) wait until it kicked in. When my wife had teeth pulled out of her skull by this doctor, she was refused anything but Ibuprofen for the pain. I think the doctors and assistants in this establishment need to take a step back and realize they are doing medical procedures inside of REAL PEOPLE’S MOUTHS. No matter if the government is paying or not, Ideal Dental in High Point is dealing with human beings with feelings. The main good thing about this place is that the receptionists are very kind and patient. God forbid we have to return here, though. Don’t come here if you use Medicaid and have a mouthful of issues unless you have no other choice. You’ll probably be fine if you can afford dental on your own; just don’t comfort your wife or you’ll catch the assistants making fun of you just a few feet away.

Fantastic experience: One of my fillings broke below the gum line months ago. I should have gone when it first broke off. I waited two months. During my visit, I found out that it needed to be extracted and that I needed a bone graft since it was below the gum line and decaying. We discussed a flipper, but I am going to go with an implant since the tooth was right behind my eye tooth and can be seen. The dentist was nice, patient, and reassuring. The dental assistant was wonderful. She was patient, kind, and non judgemental. She showed compassion and empathy while I was there having my tooth extracted. The dentist did a wonderful job. I know that it was difficult given the location. I was there for a few hours, but I was a work in emergency visit. I had mentioned from a previous dentist that had given me fillings, that when I floss, the floss gets caught in my teeth from the fillings not being properly done. Before my extraction I could feel that the filling was getting ready to come out. I made them aware of that since it was beside the extraction site. Tonight, while flossing, the filling came out. I will be calling them in the morning to see what we can do. I don't want another extraction from waiting too long. They are reasonably priced and take medicaid. They have a wonderful atmosphere, state of the art technology, and are very clean. As you can tell, I will be returning because I was happy with the service that I received Friday. Thank you Ideal dental.

Negative experience: I will never go back to this hideous dental office.Waited 45 minutes it was on a Saturday, they did a lot of X-rays a convenient day to go but the dentist was great her dental hygienist awful made me feel very uncomfortable. Then I have United health care got assessemt done went to front desk great the girl Said none of my x rays or what they had to do was not covered. I spent from April 29th Till today 5/6 to get all their junk and stress off me the insurance paid for x rays finally and their office manager was never in when I called and When I did get in touch with her and my insurance on the line I already knew what my Insurance would only pay she was rude and obnoxious

Negative experience: Terrible experience highly don't recommend them at all if you have Medicaid they discriminate against you if you can't pay out of pocket worthless place to seek any dental help!!

Fantastic experience: Quick and great service. Thank you Dr. Shen and I’nay for a great experience both this time and when i brought my parents in as new patients. They were nervous and yall made them feel very calm.

Fantastic experience: Let me start off by saying I have never liked dentists, but coming here has changed my view on dental visits! Got a deep cleaning done by Syreeta S (back to back days) and it was the best experience I’ve had. Constantly checking in to ensure I was still numb and not feeling pain annd even asked about the previous visit I had to make sure I was doing well. She took her time and was super friendly. So easy to talk to as well - even though it was only inbetween switching tools lol. My teeth are in such poor condition but I didn’t feel judged at all, I highly recommend coming here - it’s not just Syreeta that’s open, friendly and inviting.

Fantastic experience: I went to this office on April 21st to get my teeth checked. I admit, I was nervous after seeing some reviews BUT the office was nice and clean and the employees were so nice and caring. I was very nervous as i have dental anxiety since i was a kid and by the end I was super calm. This just goes to show a few bad reviews shouldnt hinder your decision and you should just see for yourself because my experience was great! I didn't catch the dr.'s name but the dental assistant Inay was very kind the whole time and assured me that I would be well taken care of and that they will help me to the best of their abilities and that they did and they are! I go back soon for a cleaning and I'm sure I'll get the same experience! Thank you for making me feel comfortable when deep inside I truly wanted to run out the doors due to my fears and anxiety!

Fantastic experience: Today I had the pleasure of syreeta doing my cleaning today. She was wonderful and continually asked was I ok. I had a filling as well and the two were so patient and careful. Loved the experience.

Fantastic experience: I had the smoothest dental procedure I ever had. Dr Shen and Inay have been awesome. They are adept, calm and kind..Llooking forward to my next filling procedure.. Thank You Ideal Dental in High Point!

Fantastic experience: Went to Ideal Dental on April 16th and found out I needed a deep cleaning (not thrilled). I was freaking out about the numbing — I hate that numb mouth feeling. But Syreeta, the hygienist, was amazing. Super patient, explained everything, and offered options to ease my anxiety. She made the whole experience way better than I expected. If you are like me ,I definitely recommend going here. Thank you .

Fantastic experience: I've recently started going to Ideal Dental, and I immediately felt so comfortable and at ease. The whole team is so kind and welcoming. They make you feel truly cared for. And Lizeth along with Dr. Shen are the BEST! Sweetest people ever!

Fantastic experience: Friendly and knowledgeable staff. Great with scheduling and little to no wait time when in the office. Dentist is very sweet and thorough. Inay is great!

Fantastic experience: They were very friendly and work quick to diagnose my issues. Inay was very helpful, knowledgeable, and friendly dental assistant. The Dr was very knowledgeable and concerned.

Fantastic experience: I had a wonderful experience this is a really great place to come to for dental work. Thank you Inay for being very patient with me

Fantastic experience: All the staff is so sweet, and helpful. I love how they listen to your concerns, explain throughly what they need to do and want to prioritize things for your well-being. Syreeta is truly the best, she is so nice and helps you comfortable! Always a great experience

Fantastic experience: I had a fantastic experience at Ideal Dentist! Inay was incredibly kind, professional, and made me feel completely at ease during my visit. She’s clearly passionate about what she does and goes above and beyond to make sure every patient is comfortable and well taken care of. The entire team is amazing, but Inay really stood out with her warm personality and attention to detail. Highly recommend this office—definitely one of the best dental experiences I’ve had!

Fantastic experience: I called in to schedule a new patient appointment, I spoke with Gabby and she was sooooo nice abs helpful. She m explained everything that would be included in my visit so I can be prepared such an assistant tour business!!!

Fantastic experience: Great first visit! Dr Shen was very thorough in what needed to be done. I was even offered to get some of my treatment started, I had to get back to work but I look forward to my future visits.

Negative experience: The dental assistant that I saw was very unfriendly to start. I was then told what needed to be done and that they’d call me with a quote. It’s been 2 weeks and I called there twice- still no definite answer on pricing or a plan . I wouldn’t recommend this office.

Negative experience: Really have tried to give this practice a chance. They have canceled my appointment multiple times. Rescheduled for 3 months later just to cancel 24 hours before the rescheduled appointment. They don't seem to care either. They have me on a three month cleaning plan, but since they have canceled me so much i haven't had a cleaning for over 6 months. Poor continuity of care...

Fantastic experience: Gabby S was an amazing provider! super sweet and explained everything in depth!! definitely loved working with her and hope to see her next time!!

Negative experience: Was extremely disappointed when I left. Gave me a unrealistic price. Price I was quoted you would has thought I was attempting to purchase a fixer up house to restore. Totally disgusted . Appointment was at 10:30am left office 12: 45 to be disappointed. Insurance referral,,

Fantastic experience: Entire staff is very friendly and personable. Dr Racha does such a great job - you can tell she has passion for what she does. Very comfortable environment :]

Negative experience: Horrible experience. What dentist makes a routine 6 month cleaning and doesn’t clean your teeth? How do I randomly have 7 cavities that my old dentist didn’t notice the last 5 years and I saw him every 6 months before we moved?

Negative experience: Extremely unprofessional. They have canceled 50% of my appointments. Either day before or I showed up and they claim I didn’t receive their text on their cancellation. Their staff turn over is constant. The manager is immature and rude. She was ready to fight me because I asked to speak with her.

Negative experience: I had the worst experience of my life I had 22 teeth pulled out over 15 years ago and that didn't hurt as bad as her pulling this tooth it took her 15 minutes to pull one tooth and it cost me 933.00 all together but the front staff was nice and helpful

Fantastic experience: Front staff was amazing! I am not sure of my Dentist’s name but she treated me with such kindness. I will ask the next time I go back and update my review! Highly recommend. I was in and out and they created a treatment plan for my teeth!

Negative experience: I have never left a review but after my experience I need to. I drove an hour away just to get here and the place was locked with all of the lights out - nobody notified me the dentist had called out or told me they closed for the day. I got MULTIPLE reminders for my appointment up until an hour before I got there yet they never called or emailed me to tell me they were closed. I wouldn’t book any appointments here.

Fantastic experience: The staff are kind and the setting is comfortable. Dr. Shen is great. They all helped my daughter have a positive experience in her transition from pediatric to adult dentistry.

Fantastic experience: Had multiple teeth removed including wisdom teeth here. The doctor did a great job making sure i felt no pain.

Fantastic experience: Ideal dental is phenomenal!! Everyone was so nice. I was nervous but that went away very fast. I won’t ever go anywhere else!!

Negative experience: This is Christy Warren I do not recommend this dental office. This has been and is a nightmare experience. I'm in the process of getting my full dentures done. Mind you, I have no teeth already nothing to be pulled just a full set of dentures. This started in September, I have other medical issues and take medications and one of the side effects is that it makes me extremely drowsy and they accosted me in the waiting room and embarrassed me accusing me of being on illicet substances and have been beyond rude. While having a procedure performed that shouldn't be painful the Dr was so forceful with taking my impressions it physically caused me severe pain. It jolted me and brought me to tears. My appointments have been staggered to achieve financial optimums so that my insurance pays more then is necessary. Other dentists as a standard can get full dentures done in 3 visits with my same criteria. Currently I can't even get a confirmation as to my next appointment because they couldn't find my dentures because a mishap with their lab. I'm awaiting a call now to schedule my next appointment and am heartbroken and feel like this isn't getting anywhere.

Fantastic experience: I really like this dental practice. Professional, caring and compassionate. The Doctors and Techs are well educated and kind. The front desk staff is effective and friendly.

Fantastic experience: Overall experience here was amazing, very friendly staff , listened to every concern i had. Dr. Syreeta Shoffner is the best hygienist i’ve ever had. I highly recommend her, very attentive to you, caring, gentle & constantly checking on you. Will definitely be back here, have asked to schedule all future appointments with dr.shoffner. thank you for a great experience!!

Fantastic experience: Ist time and everyone was very nice the explanation everything she were doing and going to do the doctor assisted was very helpful and kind explanation her very well i would love for my family and friends to visit their look forward to seeing them again for my future work God bless

Fantastic experience: First time at Ideal Dental for our daughter. The staff were all very professional and took care with the consultation and communication about what comes next.

Negative experience: This dentist office WAS the best but now after Dr Hatampa is gone they are sending people billing for $150 and they have not even seen me in a year and a half! I keep telling them to stop sending fake emails but they don’t even answer the phone or respond to emails! Seems like a scam opportunity because what if you paid them and found out later that you didn’t owe, think that you will get a refund?

Fantastic experience: Super nice staff. From walking and being greeted by the reception staff to the staff in the back and the dentist. Everyone was nice, professional and very knowledgeable. I haven’t had the best experience with dentist which has lead me to be resistant in going, but the staff at Ideal Dentist made my experience a great one. Definitely found my permanent dentist.

Negative experience: Communication is the worst. They start procedures and don’t finish. Dr king is awesome but the establishment shouldn’t even be. They did a root canal and never did a temporary crown

Negative experience: My son had to come here as a referral from the Winston Salem location. They did a root canal and scheduled to do his crown, which they schedule 5 weeks AFTER and then called the day before to tell me they won’t be doing it and I’d have to go back to Winston for them to complete the work. Luckily, Winston is a way better and handled the situation but we get to Winston salem to do it and they worked us in same day since it’s been over 4 weeks without anything over the root canal. my son might not have enough tooth left now to do even put a crown on. Do not waste money or effort with them. So a waste of $3500

Negative experience: This dentist office has to be a joke I literally was telling the girl HER JOB the girls in the front aren’t really friendly I disagreed with extra stuff they was adding an asked to remove it she said no. My anxiety with dentist offices have went back up! This was suppose to be an emergency but I have to come back in 3 weeks for my wisdom tooth extraction.

Fantastic experience: I had a wonderful experience everyone was so polite and nice. They also explained what needed to be done as well as explaining my bill what a wonderful experience thank you.

Negative experience: I went in because I was having pain in my jaw tooth. The dentist said I had bone loss and I needed a deep cleaning and the tooth needed to be extracted. I decided to go ahead and have it extracted but they said I had to wait until a dentil surgeon could come in since they don't do those extractions. When I made the appointment they said I needed to pay 100.00 deposit because I would have to have a bone graft after the extraction and that would cost 400.00. I have dental insurance but they said insurance doesn't cover it. They didn't say I could not get the deposit back. I was still in pain so I went to dental surgeon (specialist) and they did x-rays and examination and said there was nothing wrong with that tooth and there was an infection in the gum near the tooth. The surgeon said she doesn't like to go against dentist but I should cancel the extraction. She said I just needed to take antibiotics and that I should never get extractions I don't need because that can lead to unnecessary problems. I canceled it and asked if I could get my 100.00 deposit back and they said no we don't do that. I paid 100.00 for a service I never had. I'm retired and can't really afford to loose 100.00.

Negative experience: After waiting 3 months to be seeing for the first time. The office called me and cancelled my appointment and said I have to wait 3 more months to schedule. Due to the dentist going out of town. WTH?? !! Thank god this happened before I went there. Shows me how irresponsible they truly are . No thank you. Cannot have someone working on my teeth like this. This place need to be shut down. Do your research people.

Negative experience: I been contact with them for a year,to clean my teeth,and I visit their doctor office more than 4 times,and they don’t want washing my teeth at all,and they said I need a root canal and many stuff that total cost $25,000.00 this is not make sense,just I ask them for cleaning teeth but they don’t want to work on my teeth,all the time they give me appointment and they charge my Medicaid and not cleaning my teeth,I tired from them to get clean my teeth

Negative experience: Make sure you get a second opinion before going through with any of their dental services! I am new to the area and I take very good care of my teeth. I came here for the very first time just so I could get checked up for an orthodontist referral. During my visit the dentist told me that I had four cavities that needed to be filled and the cost was over $1,400. Fast forward, I went and got a second opinion from another dentist office, from three different doctors, and they could BARELY find one cavity (a small one at that)! Additionally, my appointment was for a cleaning (covered by my insurance), however they only did an assessment that only lasted a few minutes and are now saying I owe them over $200. All this to say, if you go here please beware and get another opinion before going forward with treatment, because they are only trying to get your money and rip you off! Update as of 9/9/24: Dr. Chen is absolutely HORRIBLE and only cares about money. This dentist office charged me for over $300 in preventative care that I did not receive. When I called to speak with someone, the receptionist left me on hold for almost 30 minutes and I had to call back TWICE. Please consider going elsewhere, very unprofessional establishment across the board!

Negative experience: I confirmed my appointment by text, and email. They cancelled my appointment saying I didnt and cant see me for 7 months. Very messed up! They done the same for my husbands appointment. Im going somewhere else!!

Fantastic experience: Syreeta Shoffner is genuinely a nice person- not just professional but she’s also the kindest person you can meet. Thank you for helping me calm down at the dentist!

Fantastic experience: My appointment was tomorrow, but they called to see if I could come today instead, as they're closed tomorrow. LOL What choice did I have? Of course I will come today. All I need is an hour's notice. I am just 13 miles from them across country roads. I love this office, one of the best, BEST!!!

Fantastic experience: Today was my first visit with Ideal Dental High Point. The entire staff were very pleasant and Friendly. The front desk staff made me feel very welcome with their smiles and greetings. The Receptionist explained my dental plan and related costs after my X-rays were finished, and answered all related questions that I had. After being called to the back, the Dental Assistants, Doctor and Dental Hygienist were very professional and showed they cared about my well being by asking me if I was alright throughout my procedure’s. After my teeth were cleaned, I actually said it felt like I was at the Spa. All of their hands were gentle and I left looking forward to my next appointment.