Aspen Dental - Chattanooga, TN

Fantastic experience: Great place.Dr. explained everything to me. The staff needs to be mentioned because they were very helpful.

Fantastic experience: I was called within minutes of my arrival. Alex was friendly and made sure I was comfortable. The dentist was also nice and made sure the procedure was complete before he left.

Positive experience: The reviews are fishy. People who come here either have a 5 star, no complaint, glowing review or a 1 star terrible experience. Further research shows that many of the 5 star reviews are from people who have only left 1 review and even more have less than 10 reviews to their name. I'm leaving a review because when I have called Aspen 3 times in the past, the person answering the phone was indifferent and didn't seem like they really enjoyed their job. Maybe they could be taught to at least pretend that they care. During my last visit there a few years ago the "meet with the care coordinator person" who's only option or idea to pay for the huge amount of work you need to have done even when others dentists said those procedures did not need to be done seems to be...apply for Care Credit. All one has to do is check the reviews for Care Credit/Synchrony readily available to anyone with a phone or computer and you will see why they are not a wise choice and have numerous complaints and lawsuits against them. On top of that I have a friend who applied for a Care credit account with a credit score of 768 across the board and was offered a measly $3,00 line of credit at almost 29% interest. My advice? Find a dental provider who isn't part of a chain where the biggest concern is profit and who doesn't have to answer to shareholders.

Negative experience: Dentist hygienist was cool it was Finance part horrible even with insurance they made 12k sound like not nothing at all then wanted to have me take a loan out with a 35.55% APR they are crazy, called office to try and get my records forwarded to another office no one answered and whole time I was there nothing but chit chat was going on so not sure why they couldn't pick up the phone. Oh yeah and chick who did my x rays was good other than that go at your own accord

Negative experience: Never understood the part of walk-ins and yet they can’t see a patient because their day was fully booked. Why do they advertise walk-ins. I was giving these big chains a chance but failed.

Fantastic experience: I hated to go to the dentist but the staff here is absolutely amazing!

Fantastic experience: Got me in and got my antibiotics and pain killers and also scheduled my extraction. They were very nice and helpful.

Fantastic experience: I wanted to take a moment to share that my overall experience at Aspen Dental was truly GREAT. From the moment I walked in, I felt welcomed and cared for. The front desk staff (Tiffany & Brittany) was friendly and professional, making the check-in process smooth and stress-free. The dental team ( Dr. Stuart Terrell, D.M.D) took the time to explain everything clearly, answered my questions with patience, and made sure I was comfortable throughout my visit. What stood out most was the level of kindness and professionalism shown by everyone I encountered. It’s not always easy going to the dentist, but your team made the experience pleasant and reassuring. Thank you for providing such excellent service and care. I truly appreciate the positive experience and will gladly recommend your office to others. Sincerely, Eddie DeVaughn

Fantastic experience: Thank you so much for helping me when I was in so much pain. I had to drive here because I couldnt wait till the oral surgeon was in Crossville so I drove to where he was. Dr was nice and very efficient. Its only been a few hours but I already feel the relief. Will definitely use again.

Fantastic experience: Very nice and helpful staff from the moment I arrived.

Fantastic experience: They pulled my tooth out and I didn't feel any pain

Fantastic experience: Staff were very pleasant Tiffany especially. Everything went fast and smooth.

Fantastic experience: Went for conciltation and staff was very nice, informative and helpful in decision-making on my next set of dentures. I recommend them to anyone in need of dental services..

Fantastic experience: Great friendly service start to finish, very knowledgeable about all accommodations needed to relieve my pain! Thanks Aspen!

Fantastic experience: Aspen was so good to work me into their schedule. Had a front tooth come out needless to say it was not pretty! The Receptionist, Nurse Alexis and Dr. Terrell were so kind.and cared for me in a special and gentle way. I felt like I was important. Thank you for this wonderful experience. Glad I choose Aspen Dental. FIVE STARS SERVICE!

Fantastic experience: I was there a few days ago to get a tooth pulled. I feel like my opinion was heard and they listened to me when I felt any pain. (It’s hard to get my mouth numb!) I can’t thank them enough. I don’t have dental insurance and they were honestly one of the best options financially! Don’t even get me STARTED on their level of customer service! 10/10! I WILL be back for a cleaning very soon.

Fantastic experience: Ya was true ture to process friendly and handled me and my son in very professional and friendly way, as my son would say ya was the greatest.

Fantastic experience: Aspen Dental on Shallowford was a great dental experience. Super fast paced, they really cared about how fast I got out because they knew I had somewhere to be! Everyone in the office did amazing today. I am super grateful and plan to keep coming here! A special thank you to Amanda for all her great help!

Negative experience: That place is discusting and money hungry voltures it was horrifying experiance I was litterly shaking when I left

Fantastic experience: They assistant was great and the workers were wonderful

Fantastic experience: Very nice staff. Abby was amazing.

Fantastic experience: This was my first visit to the Shallowford Rd office. I found the staff very friendly. I think Dr Terrell is going to solve my problem and until that happens they're going to work me in whenever I need to visit.

Fantastic experience: Very friendly and helpful staff. Just had 8 teeth pulled and partials put in. Went very smooth and quality work. Would recommend!

Fantastic experience: Great people they gave me a clear understanding on what I need to do to fix my situation

Fantastic experience: Professional, thorough and efficient. Most pleasant dental experience I’ve ever had.

Fantastic experience: Staff and dentist was awsome and fast.Strait to the point,and we got a game plan quick ,now I now how to execute the plan.Lauren B. is person to talk too she is awsome.

Fantastic experience: Alexis Qualls is my favorite. She was very professional and gentle with x-ray positioning.

Fantastic experience: I absolutely love the staff, everyone is so friendly. More importantly they work quickly to form a plan to get you were you need to be. I'll be honest I've out off going to the dentist for quite sometime, but they've made me feel so comfortable that it doesn't terrify me anymore. And the yeah getting any kind of dental work done, is costly but they are there to help you and work with you.

Fantastic experience: The staff could not be friendlier at this location. From the front office staff to the dental assistants to the doctors, everyone there makes you feel comfortable and safe in what can sometimes be an anxious environment. Not to mention, the quality of care is top notch. As long as I am in this area, this will be my dentist office.

Positive experience: Alexis was very nice and reassuring with my concerns!

Fantastic experience: Front desk clerk, Brittany, was super helpful with getting my son taken care of.

Fantastic experience: Everyone was very friendly and courteous and Shelby did a really good job

Negative experience: I took off work for my appointment, only to find out it was rescheduled without my knowledge. I was told it was because I didn’t answer my phone, which I explained was due to being at work. I had already confirmed the appointment online, and no one ever stated that answering a phone call was required to keep it. Then I was told there was a “scheduling conflict,” so which was it — a conflict or because I didn’t answer the phone? Either way, it’s extremely disappointing and unprofessional to reschedule a patient who took time off work without proper notice. I have excellent dental insurance and expect a higher level of professionalism. I will not be returning.

Fantastic experience: Great and friendly patient care, Alex and Dr. Terrell made sure I fully understood what was going on and treatment plans.

Fantastic experience: Shelby was knowledgeable and very helpful with the questions I had . And made my visit fun and easy !

Fantastic experience: Alexis was so comforting and made my experience so much better just by her being there next to me the entire time! Thx Alexis girl you are the BEST

Fantastic experience: Had a Fantastic experience!! I normally don't like going to the dentist. Abby and Shelby, Dr Harning took very good care of me. And made my tooth extraction an experience that was just a God sent. I was so nervous and they allowed me to hum thru it and didn't judge!! I strongly recommend!! Thank you so much

Fantastic experience: very friendly and professional environment! Abby was so helpful during my appointment

Fantastic experience: Abby was amazing. The whole experience was so easy and pain free. Thank god for aspen dental

Fantastic experience: Meeting Alexis today she was super sweet, informative on any questions/concerns I had and made me feel super comfortable with her sense of humor. Really enjoyed having met her today!

Fantastic experience: I'm typically very nervous going to get dental work. But the team at Aspen went easy on me and were more than helpful at every turn. Shelby, Alexis, and Tiffany I'd say I spent the most time with and the whole time I felt at ease. Thank you all!

Fantastic experience: Shelby was really nice and patient, she answered every question I asked her.. Thank you for being kind!

Fantastic experience: We recently moved to the area last year. We used Aspen Dental where we came from so we looked for a location here. After two visits, I can say that the folks at this location do an awesome job. Abby did a great job with my cleaning. I had to have a crown replaced. This was the first time ever that I’ve had dental work done and was dead enough that nothing was felt at all through the whole process. Dr. Terrell did a phenomenal job in making sure I was comfortable and I couldn’t feel anything. And the crown removal was quick and stress free. I go back in a few days to get the permanent put on. I would definitely recommend going here for your dental needs.

Fantastic experience: Paige was absolutely amazing. I am so self conscious about my teeth and she made me feel so comfortable. Typically sweating and panicking before a dentist appointment but not this time. She explained everything and was so sweet doing it. I will for sure come back here and request her specifically. The front desk also was very sweet and greeted me with a smile and made me feel welcome!

Fantastic experience: Great service the people are very polite and the prices are very reasonable

Fantastic experience: Wooowee! I had a tooth pulled and Abby, Tiffany , and Dr. Terell was was best. They were nice kind and I was out of there in no time

Fantastic experience: Paige is the best! Made me feel so comfortable

Fantastic experience: Paige was extremely professional and kind. I would have given 10 stars but only 5 were available.

Fantastic experience: alexis has the best hospitality i’ve experienced in a long time , this is a fine representation of ASPEN DENTAL

Fantastic experience: Alexis was extremely professional, and cheerful. Happily and readily provided answers to all my questions and told me what was going on step by step

Fantastic experience: Abby was very helpful and engaging as well as all additional staff!! Would recommend Aspen Dental!

Fantastic experience: I was in office Dec 9 had multiple teeth removed. Dr. Terrell and Alexis were my angels. Best experience ever. Thanks guys

Fantastic experience: Everyone here is great! Professional, warm, compassionate. Five stars for Abigail, my hygienist, as well.

Negative experience: Scam. all i wanted was a cleaning but they wanted to do lots of other stuff I didnt ask for and charge 5,000 I walked out I dont recommend this place at all

Negative experience: PLEASE SAVE YOUR MOUTH AND YOUR WALLET BEFORE ITS TOO LATE. THEY WILL LET YOU COME IN EXPLAIN WHAT YOU NEED DONE. TELL YOU ALL THESE OTHER THINGS, good lip service!!! All to get you to sign up to pay THOUSANDS of dollars for their Mediocre thrown together work. The assistants are not skilled enough or is the doctor. My teeth were over shaved, I complained of pain multiple times no one cared, they just threw a bridge in my mouth that didn’t even last two days. Took over a month to get permanent bridge I didn’t ask for temporary fell out a million times and I had to come into get it fixed more than 3 times. I have a thread about this else where and SEVERAL others have confirmed they’ve had the WORST experience with aspen, specifically THIS LOCATION. do not I mean DO NOT sign anything, or sign up to pay thousands of dollars if you are not satisfied or if they don’t give you the service you asked for. They will upsell and convince you to get all this other stuff when you only came for a simple extraction or cleaning. Do not trust this company or spend your money here. Thank you. PLEASE LISTEN!

Fantastic experience: My visit to the office was great ! Everyone was very nice especially the front desk staff Brittany and Tiffany. They made me feel so comfortable from start to finish. Highly recommend

Fantastic experience: Took the best care of me! i drive 45 mins just to come to this location! Shelby and the whole crew are the best all around

Fantastic experience: Shelby was really nice and informative she definitely makes your visit comfortable.

Fantastic experience: This was my first visit and it was an excellent experience! My dental assistant, Shelby, took the time to explain every step and every tool. She was really sweet and seems excited to learn more about dental technology as it advances. Rebecca was my hygienist and she went over affordable options with me for at-home maintenance. She was gentle and asked questions about my routine rather than assume. Lauren is the practice manager and she took the time to look into my insurance information that was originally entered wrong from someone else. She was very empathetic and understood I did not want to pay the out-of-pocket price that I was quoted. She looked into it and found the problem and came up with a solution. I can’t wait to return for my basic cleaning and to be a client of this location. Thanks for the great service!!

Fantastic experience: I had the best experience at this aspen dental, Paige the DA made me very comfortable and was very professional,

Fantastic experience: I’ve always had severe anxiety about the dentist, but Alexis made the experience so fun and eased my nerves! will definitely be back!!

Fantastic experience: I just had my teeth cleaned they they are soo nice and respectful I definitely would recommend them

Fantastic experience: I’ve not been to the dentist in 20 years. I worked directly with Tiffany, Abby, & Dr. Terrel. They were amazing. I required extractions and some other things. Abby literally held my hand through my extractions bc I was anxious. Tiffany made the process affordable to me & Dr. Terrel was quick & kind. Great experience. I couldn’t be more appreciative of the team & the work they do. Two thumbs up. Would highly recommend.

Fantastic experience: Tiffany was a delight to speak with and incredibly helpful, everyone else helped out a ton and didnt make me feel bad about my teeth or worries. It was a comforting environment

Fantastic experience: Shelby and Dr Harning did a great job with fitting my new crown and bridges in. They were patient and friendly and took their time to make sure I was pleased with the results. Highly recommend!

Fantastic experience: Very loving and caring staff. That goes the extra mile for us. Everyone out there that needs dental care please set up your appointment. Because I promise you that will give you the best dental service in town. And a “Special “ Shout Out to the one and only Miss. Queen Tiffany You’re The Best Gunbarrel Rd.

Fantastic experience: My name is Barbara Ballard, I had and appointment yesterday 11/24/2025 for an adjustment of my permanent top and bottom Dentures, l have had a few adjustment before but they didn't feel good, my Gums still hurt when l put them in my mouth, l got my Permanent Denters months ago and have not been able to use them at all because of the pain, on my Gums, and l have been very disappointed, Alexis was the dental assistant that did my adjustment yesterday and I was very pleased and satisfied with how she performed, she was so very Pleasant, Patient, Caring, and very Professional, l mention to her that l was going to try this adjustment when l eat food, to see how they felt, she told me that that was a good idea, and if I had any more problems to feel free to come back, and l ask her if it was ok for me to request her if l have to make another appointment to make sure she was working that day, because l felt like she could fix anymore problems I would have, and she said yes, when people do a good job they should be complimented and told so, that way they will continue to do a good job, So thank you Alexis for a Job well done.

Fantastic experience: I was super afraid to go to a dentist after the experience I had at another place. They made me feel comfortable and answered every question and where very professional and polite. I was very at ease and not at all afraid of the procedures that I need to have now.

Fantastic experience: Thank you guys so much ! I appreciate Abby as well she was very helpful .

Fantastic experience: Great at there job! Did such a great job at everything that did!

Fantastic experience: This was my first time at this Aspen Dental location. Everything was great. From the front desk staff to the Dentist everyone was friendly and professional.

Fantastic experience: Tiffany butler was very good answered all the questions i had thank you for doing so good..Abby was also every great

Fantastic experience: Shelby and Dr. Harning were fantastic! Definitely will be back.

Fantastic experience: Selby- dental assistant was very personable and kind!! Dr Harning was wonderful as well!!!

Fantastic experience: I highly recommend going here, no wait time on appointments they get you in and out fast. They make you feel super comfortable throughout the whole visit. I’ve seen both Dr. Terrell and Dr. Harning and both were super great!

Fantastic experience: This was a much easier experience than I expected. Paige was very professional and efficient at her job, and Tiffany was extra helpful and gave me all the answers I needed. Would recommend.

Fantastic experience: Paige did such a great job with making me feel comfortable and I will always use Aspen!

Fantastic experience: Everyone in the office was very nice, professional and I will definitely go back there when needed !

Fantastic experience: Aspen Dental is the best everyone was nice and did everything to get my dentures where I could afford them thank you so much.

Fantastic experience: Anyone looking for a dentist I would definitely recommend you go see Dr. Terrell at Aspen Dental. He was very kind, made sure I was ok during my multiple extractions & explained everything to me as he worked. His assistant as well as the whole staff were all professional & made sure I was comfortable. I will be returning for the rest of the work I need done as well as anything I may need in the future. A huge THANK YOU AGAIN to everyone at Aspen Dental in Chattanooga, TN. You guys rock!!!

Fantastic experience: I am very anxious and fearful of dental work of any kind; the smells and the sounds throw me into full panic mode. The entire staff picked up on that and provided the most empathetic, kind care. They did their very best to make sure I was okay and not shutting down with fear. I have a lot of faith and trust in this great group of professionals. I have no doubt that they will take care of me before, during and after my procedure. Aspen Dental Chattanooga Tennessee.

Fantastic experience: Having two very bad experiences with dental groups, I was leery, but HAD to have something done about my teeth. Brittany did an amazing job soothing my nerves from the start. Tiffany fixed a minor insurance issue with no problem! Everyone in the back was great. I shared my fear of dentists and they assured me they would keep me comfortable. And did! Big thanks to Doreen, Lauren, Paige, Shelby and Dr Harning!!! (Sharing this for my daughter. She says her first time to the dentist was good. Everyone was very nice and made sure she knew what they were doing. As a parent that is great to hear.)

Fantastic experience: Good experience! Had a problem with loose tooth and got immediate appointment . The check in went quickly and smoothly. My problem was diagnosed and a plan was implemented that day addressing underlying condition. Also the cost was a lot less than expected and was able to set up a payment plan with no interest. They were very friendly and made me feel comfortable through each step. Thumbs Up!

Fantastic experience: Had a great experience they did good explaining things had no pain

Fantastic experience: Everyone from reception to the end of my appointment was so very nice. I am so glad that I picked Aspen Dental for my Dental work. Thank you Aspen Dental ❣️

Fantastic experience: Paige was so wonderful with my brother. She made him feel very comfortable. The whole process was a breeze. Thank You so much.

Fantastic experience: I love Aspen Dental I suffered for many years, they saved me. More than anything they gave me my smile back and my confidence. Thank you to Heather who bust her but to make sure I can get affordable care. You are truly an angel! The staff at shallowford location is top tier! Thank You Aspen Dental!

Fantastic experience: Paige was fantastic! She took great care of me and was super nice!

Fantastic experience: Always a great experience at Aspen Dental (Shallowford Rd). The folks here are always so nice and considerate. They get you in fast and are very thorough. Paige was exceptionally awesome today. She is a great icebreaker to an 8 AM dental appointment. Very nice young lady. I will always recommend Aspen Dental.

Fantastic experience: Doreen was very concientious and pleasant. Dr. Harning gave me thoughtful recommendations and the whole team was attuned to their customers

Negative experience: I was never notified that the location I normally went to closed. I found out purely by chance, and my appointment had not automatically been moved to the nearest location, so I had to set up another appointment myself. After having Aspen Dental reschedule my appointment twice after that, I sat in the waiting room for 25 minutes after my appointment time. When I went to the desk to ask about it they said they didn't know if my hygienist would be ready for me within another 30 minutes. Not overjoyed.

Fantastic experience: Thanks so mush for taking care of me dental issues so promptly. What an excellent experience all around. Very efficient and well mannered crew.

Negative experience: Well since I didn't have the money to finish my.treatment. I haven't heard.back from them on how I may try to finically, finish my treatment. Even no there still taking 618 a month out of my account for teeth I don't have. They don't care. It's all about the money.

Negative experience: No stars!!!!!!! Total waste of time. They don't care about their patient and they will not work with you. They only want you to shell out thousands that you might not have to do it their way. They could've done 1 thing at a time to help me but they wanted it their way. I won't be back. No stars, especially to the sassy finance person that thought she was better than me and tried to tell me that she couldn't find my insurance. I felt like she accused me of lying.

Negative experience: signed myself in, nobody acknowledged me. Sat in lobby for over 30 minutes before someone noticed I was there.

Fantastic experience: I recently visited Aspen Dental. I had the absolute best experience possible. Everyone was so nice and professional. Things operate flawlessly in the shallowford office. I look forward to continued service at Aspen with all the confidence in the world in my Dr. -Olivia Price

Fantastic experience: I was so nervous at my age of the dentist, but meeting this friendly staff this morning,I’m so excited to go back and get more work done thank y’all for making my day real comfortable and relaxing

Positive experience: Went to them for pain in a tooth, they did all the x-rays and then proceeded to tell me I need this or that..I didn't come to you for this or that I came for some pain relief and left basically feeling ignored but they want my money

Fantastic experience: Dominique was very nice and gentle with care and made me feel so safe and comfortable during my visit.

Negative experience: All I needed was a filling replaced, but it was going to cost me out of pocket $6093. That’s a bunch of crap. The girl doing the x-rays was really nice, the hygienist was really nice, even the Dentist was nice, but the girl that came up with my dental plan was a:-/;$&&! I had to walk out, first and last time that I’ll ever step to in Aspen Dental.