Le Dental Care of Elk Grove
At Le Dental Care, we use the latest technology and techniques to provide quality Gentle & Compassionate Dentistry for the entire family. We perform simple routine treatment to complex major treatment such as root canals, crowns & bridges, Invisalign clear braces, implants & implant retained dentures, and nightguards & sportsguards. We have finance options to make the treatment you deserve easy and affordable. Visit us to see the Gentle & Compassionate side of dentistry.
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 9h-18h
- wednesday: 9h-13h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
Photos of Le Dental Care of Elk Grove
Le Dental Care of Elk Grove: Reviews
Fantastic experience: Another great routine hygiene appointment! Maria did a thorough, detailed job with my cleaning, and I really appreciate her care! As always, scheduling at the front desk was fast and efficient. Thanks!
Thank you so much Lyn for your feedback. We are so glad you and your family had a great experience with our team. Thank you again.
Positive experience: Love Dr. Le and the staff. Also I want to thank Maria my hygienist she does an excellent work. She is very professional and always tries to give you the best of her. 2 days ago I went to have my teeth cleaned, I mentioned some issues that I had, she had the dentist look at me. Both suggested to go to specialist to have remove one of my wisdom tooth. That, was quick.
Thank you Socorro. We really appreciate the kind words. We will do our best to live up to your high praises.
Fantastic experience: Always a great experience at the dentist because of there friendly staff!
Thank you Robert. Good to see you again.
Fantastic experience: I have been with Le Dental for many years now for routine dental checks and work and have rarely had any problems with them. They always take good care of me and I look forward to going back to my appointments.
Hi Judith, it's great to hear that you've have positive experiences with us! We appreciate your continued support over the years. We are here if you have any questions. :)
Negative experience: I was very disappointed with my experience at this dental office. Before my visit, I was not informed that I would be responsible for additional charges. Everything seemed fine during the appointment, but after the visit I received a bill for services that were never clearly explained or discussed with me beforehand. Patients deserve to know the costs before treatment so they can make an informed decision. Transparent communication about fees should be a basic part of patient care. I hope the office improves its billing practices and makes sure future patients are fully informed before any treatment is provided.
Fantastic experience: I am so grateful for the exceptional care I received from Dr. Le and the team. They were able to squeeze me in for an emergency visit, my treatment was quick and painless. A truly five-star experience from start to finish.
Negative experience: Had an okay experience overall, but unfortunately I have to give 1 star due to the finance/billing process. After 2 years, I received a bill because my insurance apparently did not cover the visit. However, when I initially came in, I was told that my insurance would cover it. I understand coverage decisions can change or depend on insurance, but I would have appreciated the office double-checking or communicating this more clearly upfront to avoid an unexpected bill years later.
Fantastic experience: Everyone are nice and very helpful. The office are clean and very presentable.
Fantastic experience: I had an excellent experience with Dr. Le , my hygienist Heather and the entire staff. Everyone was professional, kind, and welcoming from the moment I walked in. Dr. Le and Heather took the time to explain everything clearly and made me feel comfortable throughout the procedure. The office is clean, organized, and efficient. I highly recommend this dental office to anyone looking for outstanding care.
Fantastic experience: I was so scared of dentists for so long but not once I met the staff and Dr Le yesterday. I felt at ease and my fear was gone. Dr Le was very informative, kind, gentle and accommodating. I have a vertigo history and he was able to work with me and the chair position. I left the office with a temporary crown on a tooth I feared I would never be able to get fixed and return soon for my permanent crown. This morning I received a call to see how I’m doing. Awesome care from this office.
Fantastic experience: Great place and nice staff. They know what they are doing.
Fantastic experience: They do a good job, however it's pricey.
Fantastic experience: My husband and I have been coming here for about a year. Love the consistently positive experience. All I come in contact with are knowledgeable and helpful from reception to the dentists and all in between. The place is clean, comfortable, the staff friendly and helpful.
Hi Julia, it's been a pleasure getting to know you and your family in the past year. We're happy to hear that you've had a positive experience with us so far! We strive to make sure all our patients feel welcomed throughout their time at our office. Thank you for the wonderful feedback. :)
Fantastic experience: Everyone nice and Dr Le was great
Thank you for the review, Kathy! We're happy to hear that you had a positive experience at our office. If you have any questions, let us know!
Fantastic experience: This is an amazing dental office because of the team! Each and every one of them are so kind, including the dentists. I’m grateful I found them!
Hi Dawn, we are grateful to have you as a patient! :) We strive to make sure everyone feels welcome throughout their time at our office. You know where to find us if you have any questions!
Fantastic experience: Excellent customer service and staff is very professional and courteous! Prices are very reasonable.
Fantastic experience: Had a great cleaning with Sarah, very thorough and gentle! I always appreciate the recommendations and the personalized care that I get from this office. Definitely recommend!
Thank you for the recommendation, Heather! Our Hygienist, Sarah, is very meticulous with her cleanings so we're glad to hear that you feel the same. :) We strive to make every patient feel heard as everyone has different dental needs. We are grateful to hear that your experience has been positive!
Fantastic experience: Quick, professional, attentive. They're not kidding about being gentle and compassionate either. Highly recommend.
Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our team. Thank you for your recommendation!
Fantastic experience: This was a great experience after a not so great experience at another place. Staff are so friendly and professional! I was very nervous at first but I was involved in my care much more than other places which helped put me at ease! The office space is also very clean and welcoming and the chairs are very comfortable and easy to get into as someone who has a knee problem!
Fantastic experience: Le Dental Care has the best Team!! My entire experience was fantastic. From check in to check out! Dr. Duggirla and Sarah did an amazing job. Everyone made me feel welcome and extremely comfortable! Le Dental Care are gentle and compassionate!!
Hi Tiana, I am glad we were finally able to experience our services. Nothing is more real than experiencing it yourself. Thank you for your feedback.
Fantastic experience: everyone I spoken to in that office are very nice and very professional They are all friendly also
Fantastic experience: Super kind, patient, and understanding doctors, dental hygienists, dental assistants, and staff! The receptionists are all nice and welcoming. I am getting my fastbraces done here and I’ve been satisfied and taken care of super well. I feel very minimal pain and Dr. Le has been so helpful. Thank you!!
Thank you for the 5-star rating. We appreciate it.
Fantastic experience: First time at a Dentist office and enjoyed the whole experience from X-ray to Cleaning.
Fantastic experience: The entire staff is friendly and very competent. My hygienist was very thorough and had a great touch.. I look forward to my 6 month checkup!
Thank you for the 5-star rating. We appreciate you taking the time to share it.
Fantastic experience: Great experience as a new client and staff are very welcoming and will guide you through the process and procedures. Good ambiance as well.
Fantastic experience: Good experience visiting here. Everyone was very nice and Dr. Le was friendly and very thorough. This office has state of the art equipment too. Highly recommended with insurance.
Fantastic experience: Thank you for making me comfortable no pain with your gentle care and really appreciate.
We are happy you had a positive experience! Our goal is to always make our patients feel comfortable. :)
Fantastic experience: Maria did an excellent job. I am satisfied and will recommend Le dental clinic to my friends.
Fantastic experience: I came because of the reviews and was not disappointed. The staff was warm and courteous and the doctors seemed highly competent. 10/10 would recommend. Great place!
Thank you for your positive review! We’re thrilled to hear you had a great experience with us. Your feedback is greatly appreciated and encourages our team to continue providing excellent service. We look forward to seeing you again soon!
Fantastic experience: I would give Dr Le and his staff more than 5 stars if I could. From start to finish I had an amazing experience! Everyone was incredibly friendly and explained everything throughly. I can tell Dr Le very much cares about his patients; he was professional, friendly, honest and knowledgeable. I have had not-so-good dentists in the past but I completely trust Dr Le. And on top of all of this the space and equipment they use is really nice. I would definitely recommend Dr Le and his practice.
Fantastic experience: The dental assistant that helped me was very kind, friendly and professional. She did a great job in replacing my broken temporary cap. As always, great experience.
Fantastic experience: I'm such an old school(old!) dentist-phobic. I mean decades of avoiding my dental health. And then my GP recommended Le dental. I'm so glad that he did. Dr. Le is great, he's gentle with his wording and he isn't an alarmist so I don't feel embarrassed talking to him. But!! The reason I go in with a smile on my face and do not need a Xanax, is Maria. The hygienist. She is the perfect person to be there, amidst all the dentist office tools and sounds and lights. She is so encouraging and calming. It took forever to find the right dentist but I'm finally comfortable during my appointments. The front office staff is also so professional, knowledgeable and cheerful as well. Hooray For Le!
Fantastic experience: Grate experience with my cleaning. Everything was explained well during the process. Was giving great advice on keeping my teeth and gums clean
Fantastic experience: Dr. Le is our family’s dentist and orthodontist, and we’ve all had excellent experiences with him—from my Invisalign treatment to my children’s and husband’s dental and orthodontic care. He’s extremely knowledgeable, does great work, and genuinely cares about his patients. He listens, is very friendly, and makes each visit comfortable. (As a side note, when I had a dental emergency, he saw me immediately, which showed his dedication.) His office staff is also wonderful and welcoming. We couldn’t be happier with our care!
Fantastic experience: It's always a pleasure and pleasurable experience. The entire staff is Awesome and so willingly to help.
Fantastic experience: Thank you staff for taking good care of me on my first appointment and also being so accommodating allowing my autistic son in the room With me. Service and procedure went smoothly and I was happy with my filings. I will definitely be coming back. Dr. Le was very informative and nice. He was patience and easy to talk to.
Fantastic experience: I’ve been with Le dental for more than 5 yrs and I’m very happy with their service! Great to work with, always greats you with a smile.
Fantastic experience: Dr. Le dental care is very good, I will not go to anybody else. When say He is Good I mean just that. I had a lot of work needed to be done on my mouth and I didn't feel any pain He nummy me so good it's was awesome.
Thank you Jacqueline. It has been a pleasure taking care of you and your family for the last 7 yrs. I am so glad you like the new renovation.
Fantastic experience: Very good dentist, I was nervous about getting my filling however Dr. Mann was making conversation and it helped me get through the process. Also he completed the filling super fast and efficient.
Fantastic experience: I have been looking for a new dentist for last several years since my long time dentist had retired. I have seen 3 dentists with 5-star reviews, but I wasn’t happy with any of them. They all seemed their main concern was to make money. Le Dental Care was totally different from the start. Every single person really listened to me as if they had only one patient(me!). They were really friendly and gentle to my needs, and took time to explain everything I had concerns. They respected my choice and Dr. Le even offered to fix the other dentist’s incomplete work for free because he knew the insurance would not cover. I knew I had finally found my dentist after several years of dental office hopping. I am really happy!
Fantastic experience: I was recommended to Dr Le by my family. Pleasant office environment. Exceptional staff especially the front office. Dr. Le and his staff are very detailed in providing great care. Shout out to his hygienist Maria.
Fantastic experience: I had a great first experience here and I’m already recommending more people to go! They have a great team here. I definitely wanna thank Debra and Maria for being so understanding of my past experiences at other dental offices. They made me feel very welcomed and comfortable there, and addressed all my concerns.
Fantastic experience: This was my first visit with Dr. Le. I really haven't had the best experience with the dentists I've seen before, but by the end of my visit I felt comfortable. I was able to be seen the next day (I was in pain) and Dr. Le made sure I left with all the things needing to be done and was able to take care of me with no pain. I'll be continuing on with my upcoming care with him. I can't say enough good things.
Negative experience: Becoming dishonest and expensive. Lately I started to hear more people complaining about high charges or having to pay for another procedure. Didn't think much about it until it happened to me. After a cleaning, they said one of my fillings needed to be redone. I had it done the next day.The procedure left a throbbing/sharp pain on my tooth. The pain wouldn't go away, so I come back to get it checked, and there's a large crack on my tooth. They said I now needed a root canal, gave me a $2800 bill ($1600 out of pocket even though I have double insurance coverage). They started coming up with reasons why it wasn't their fault. First they said it's due to teeth grinding. I pointed out this tooth doesn't touch and I can't grind on it. Then they said the crack was always there. I point out the pain didn't start until they redid the filling, and they never mentioned this crack before. He said that because I never mentioned any pain, they never pointed out the crack. He probably realized how ridiculous that sounded, and later on said it was a hidden crack, and the filling just exposed it. Very dishonest, and not someone who stands by their work. Due to this, plus several other issues I experienced, I switched to a new dentist, and only had to pay $200 out of pocket, and this included a zirconia crown. Much better than Dr. Le's $1600 out of pocket charge (they charge twice as much for the zirconia crown), to fix damage they caused.
Thank you so much Hong for your feedback. We do appreciate the criticism as well as compliment. We do apologize for the poor experience. That’s not our intention. It was unfortunate that the crack on the tooth was more severe than anticipated but it’s impossible for any doctor to crack a tooth as the photos we took indicated. Again we are sorry for your poor experience and we hope you have found a new dental home for yourself. Thanks again, we will work to make sure our patients will have a better experience.
Fantastic experience: Contacted Le Dental Care in Elk Grove CA after a crown had fallen off. They got me in next day and secured the crown and did a full exam. Found an infection around a dental implant and treated that too. I can’t be more happy that my daughter referred them to me. Dr. Zhu and staff were so polite and explained all charges and what needed to be done. Dr Zhu is an exceptional dentist and I feel I have hit the jackpot. Le Dental care will be providing my dental care needs ongoing and most importantly exceptional care everyone deserves!
Fantastic experience: After I got off my parents' health insurance I was really anxious of where to go next. My best friend referred that I go to Le Dental Care since she'd been there for over ten years, and I can see why she's still remained here. Front Desk - The front desk was always professional and warm. Liane is patient at explaining things clearly and articulately to avoid confusions when it comes to clerical things such as quotes, etc. She even caught a mischarge on my CareCredit and cleared that up, which I was grateful for. I love seeing Taina at the front desk as well, she is extremely sweet and also very patient when it comes to explaining the upcoming schedules for appointments, and any mishaps that come along the way. I am not good at absorbing verbal information which is why I often get confused, so I never feel bad for asking Taina to repeat herself when she discusses scheduling. Tatiana is also always ready to jump in when other staff is busy, so it's nice to see that everyone covers for each other to ensure efficiency when taking care of patients upfront. Back Office - I've had great experiences with all the assistants/hygienists/techs. Something that I really appreciate and observed here as a patient is that all of them ensure that your concerns are heard and addressed. It's very easy to advocate for yourself here. I find that it can be sadly common to have intimidating and frustrating experiences in other health practices where workers are dismissive with your questions and concerns. I also appreciate that the staff is very realistic and transparent with treatments. For example, I brought my mom here for a consultation for braces. She was thinking of doing Invisalign, but Dr. Le advised that the expectations of Invisalign candidates are to be on top of wearing your trays, and it's essential not to lose them. Knowing herself, my mom opted for braces instead as it was lower maintenance and she didn't want to waste her money if she accidentally lost a tray. She is also very particular about the appearance and aesthetic of her teeth, and like us all, wishes to achieve perfection. However Dr. Le was realistic, patient, and clear at explaining why and how her teeth were shaped a certain way, and what she wants can't necessarily be achieved unless she'd want a veneer. Treatment - The biggest treatment I've had here were fast braces. I've never gotten braces before when I was younger, but I had crowding and a cross bite. I went through CareCredit smoothly and was done in about 10 months! I also had some of my canines shaved down slightly to achieve more symmetry. The whole 10 months went by pretty smoothly so there's not much else I can say, except GO FOR IT! Overall, the staff here is what greatly contributes to my immense satisfaction and gratitude of being a patient here. I've never felt that any of the staff or Dr. Le's practice itself is money hungry and trying to upsell anything, or sell something wrong or unrealistic just for the sake of doing so. They are all very REAL personable people here, which makes me feel welcome, safe, and heard. Thank you to everyone at Dr. Le's office!
Wow, thank you so much for your wonderful feedback. We work tirelessly to make sure our patients are well cared for and happy to be with us. Your feedbacks is the best compliment that we could ever hope for. Our team are grateful for your support.
Fantastic experience: Great people, considered and kind, also they do an excellent work. I did Fastbraces and I’m so happy with the results. It was done and the time provided and were checking the process often which makes me feel secure and the end I had wonderful results. I recommend Dr. Le Dental.
Fantastic experience: Let me start off by saying that I have had quite a few horrible terrible dentist offices that created an absolute nightmare for me. Finding a bad dentist is my worst nightmare! This is why I am very grateful to have found Le Dental Care. The staff, including reception staff are all good and friendly. Dr. Le is so chill and down to earth, and a very good dentist! He knows what he is doing. My daughter also got braces through them and she was very happy with them (she also had a nightmare experience one time). I highly recommend them. They do a good job, they work with you and make you feel comfortable.
Thank you so much Kaina for your kind words. We are very thankful to have you and your family as patients. We are glad to be of service and thank you again for your support.
Fantastic experience: As a nervous patient and someone who has had to go thru several dentists and offices I couldn’t be happier to have found Le Dental Care. From the moment you walk in you can tell that the office is clean and modern and the front staff are extremely warm and competent. Dr. Le and Dr. Zhu are very friendly and put me at ease right away. Dr. Zhu took the time to speak to me before my cavity fill and her work was incredible. The bite adjustment was perfection on the first try. They are also a “high tech” office with all the latest 3D scanners etc. The days of giant trays shoved in your mouth are gone at Le Dental. We really couldn’t be more pleased to have found this office. Highly recommend!
Fantastic experience: They are gentle, they care and aren't happy unless you're okay. If you're looking for a permanent dentist. Definitely come here. The ambiance and kindness of the front desk is unmatched. 10 of 5
Fantastic experience: I had the opportunity to work with Dr. Metsger and Sarah today. My teeth are super sensitive and they handled my dental needs with care and competency. I'm really grateful to them as well as the professional front office staff!
Fantastic experience: great job! super comfortable the ladies upfront are super sweet, and the assistant and doctor were very gentle and friendly :)
Fantastic experience: I was very nervous but the procedure went smoothly and staff made sure I was comfortable. Best filling experience I ever had.
Fantastic experience: My visit become pleasant, when doctor listened to me and provided the care i needed. I was not forced or provided “so called” Plan to do things i probably dont need as priority for now over my situation.
Fantastic experience: Another great experience at Le Dental Care. Tatiana and the staff were kind and considerate. The new hygienist, Adrian, did an outstanding job. I could tell he is passionate about his job and cares about his patients. Overall, another great experience.
Fantastic experience: Great facility and dental care. My hygienist Adrian was very professional and caring. Overall had a great experience highly recommended.
Fantastic experience: My son had the pleasure of being treated by Dr. Le dental and Orthodontics, and I cannot recommend them highly enough. From the moment we began treatment we were assured that the process would be quick and less evasive. Dr. Le himself is not only incredibly knowledgeable but also very personable. During our initial consultation, he took the time to thoroughly explain the treatment plan and answered all of our questions patiently. Throughout my son’s treatment, I was consistently impressed by the professionalism and care exhibited by Dr. Le and his team. The office environment is clean, modern, and comfortable, making each visit a pleasant experience. One aspect that stood out to me was how quickly my son’s treatment was. My son’s ortho treatment took approximately 11 months whereas I also had ortho treatment at another orthodontic office at the same time and my treatment took three years. Dr. Le pays attention to detail and has a commitment to excellence. Thanks to Dr. Le and the team at Le dental and Orthodontics, my son now has a beautiful smile that he is proud of. I wholeheartedly recommend Dr. Le dental and orthodontics.
Fantastic experience: So I went in due to a molar breaking that had a root canal about 8-9 years ago. I was able to get in last minute on a Monday afternoon. I got my temporary crown placed. Then I went back and had it removed and got my permanent crown. The cleaning and oral exam was more efficient than others that Inhave received over the years. The passion they had shown through the process was unmatched. The entire office has great communication. I got to speak with office Manager and she was exceptional as well. The entire team here is top notch.
Thank you Ernie, we are glad to be able to take care of you. Our team is grateful for your positive feedback.
Fantastic experience: I went to the office after my son recommed them. The staff was friendly and professional and very respectful of my time. I had a 9am appointment checked in about 15 min early and was in the chair by 9:05. I'm always a little apprehensive going to the dentist but the staff and doctors did a great job of making me comfortable and the overall experience was great. Keep up the good work.
Fantastic experience: All staff members were professional. Explained step by step procedures patiently to ensure each steps were well understood. Accepted comments positively and gave appropriate recommendations. I will highly recommend Le Dental Care for their customer service, care and professionalism.
Thank you so much Aurora for your great feedback. We are glad we were able to meet your expectation. Thank you again.
Fantastic experience: The dentist made me feel comfortable. The person that took my X-rays was professional. The staff up front are very professional and kind. Thank You
Fantastic experience: I have been going to Le Dental for years. Yesterday I had a dental procedure and I can highly recommend Dr. Metsger. I have a lot of anxiety when it comes to dental procedures and Dr. Metsger was very patient throughout the procedure.
Fantastic experience: I’ve been going to Le Dental for a few years now and I always have a pleasant experience with Dr. Le and his staff whenever I come in for an appointment. Everyone is very professional and the customer service is exceptional.
Negative experience: Pros: They can see you right away like same day or tomorrow. Front desk is very friendly and helpful. Cons: The same treatment, this place quoted me twice more than other dentist office in Elk Grove.
Thank you for your feedback Leslie. I am sorry our fees are different than other offices. We are a fee for service practice focusing on the best outcome for our patients. We stand behind our services and hope that you had a great experience. Thanks again for your review.
Fantastic experience: This is an excellent dentist and the staff make you feel so comfortable.Mrs. Nelly aprieto is an excellent dentist assistant. I highly recommend it.
Fantastic experience: My entire family has been going to Dr. Le’s office for over 10 years. He and his team are fantastic! I never have that “pit in the bottom of your stomach feeling” going in for a visit - most likely because I’ve never gotten that “you’re not numb enough” jolt once they start drilling. You know the one… They make sure you are so comfortable! (It takes a LOT for me - I am NOT the best dental patient ). I now have a beautiful smile for the first time in over 5 years and I could NOT be happier. Fair in pricing, honest communicating procedures you NEED, gentle even with the gnarliest of work, personable, and so skilled - his staff from the reception desk to the back of the office are all just wonderful. We’re so happy to have found him!
Fantastic experience: Thank you Alex and everyone at Le Dental!! I have been coming here for years, at the start of the remodel, and it’s always so vibrant and booming with friendly energy! One day I’ll try the complimentary coffee in the front office, y’all taunt me w it
Fantastic experience: Gentle hands, effective reminders, ensures i am most comfortable! I was asked how my filling feels a day after, I said what filling? I almost forgot i had it done yesterday as it doesn't bother me at all! Well done!! Btw- clinic is very clean with great staff, bathroom, waiting area w coffee, tea, candies! Nothing bad to say at all!
Fantastic experience: Each time I come to this dental office, I am greeted with such kindness no matter which front office employee I work with. The staff is very friendly, efficient, and fast, always answering any questions and ensuring my services are fulfilled. Today I got the opportunity to be a patient of Dr.Metsger. Dr.Metsger was excellent! He took his time to personally explain the procedure and educated me each step along the way. He and his assistant made sure to routinely check on me and ensured my comfort. Also shout out to my favorite hygienist Darcie! Each time I come in for my routine clean up, her positive demeanor and our fun conversations make the time fly. Le dental care always provides a positive experience to look forward to. Thank you guys for doing what you do!
Thank you so much Bryanna for your kind words. Our staffs are grateful to have you as a patient. Thank you again for appreciating what we do for our patients.
Fantastic experience: This place is awesome. I love coming here every time just to see Taina, Liane, Tatiana, Delia, Madeline. Everyone is so kind and professional. Dr. Le always takes good care of me! I appreciate everyone there!!!
Thank you Sam for your kind words of encouragement. Our team really appreciate the positive feedback. We are so glad we were able to help. See you at your next visit.
Fantastic experience: Just went for a first time patient here and they are lovely. Very nice and very good at explaining things to you. Are very nice to answer any questions that you have. Probably the best dentist experience I ever had. Oh and yeah I went in for a first time exam and they were able to bring me back in the same day for a filling. And the filling did not hurt at all and they were very careful and professional. Recommend 10/10 this place to go to!
Thank you Gaolee, we are so glad you had a great experience with us. Our team is grateful for your feedback. See you next time.
Fantastic experience: Dr. Lance and his staff were very kind and detailed with my cleaning. Best service I’ve received at any dental clinic!
Thank you Michelle, we will make sure Dr. Lance and his staff get this awesome feedback from you. Thank you so much for visiting us.
Negative experience: Wow so many issues with the elk grove office. Billing me for services and not submitting to insurance. Upgrading when not neccesary. Billing person obstinate and wouldnt research my billing issues. Dr. Hernandez and assistant couldnt get a crown off. I can go on and on but i will just post my last correspondences and you can see the attitude of dr. Le and the staff. Dr. Le's response to my last nessage: Hi Marc, This is Dr. Le. It’s good to hear from you. We will forward the information of your insurance and your explanation of benefit so that your piggyback will be processed your claims accordingly. I also want to reiterate that this is a courtesy service that we provide for our patients and not an expected service. Usually, you would have to do all the insurance billing yourself including the piggyback paperwork. We would hand you the claims and you send them in and chase the reimbursement yourself. We provide this service for your convenience at the cost of our staffs time and efforts. The insurance companies may have misled patients into thinking that it’s our responsibility but it is not. We provide the service and we expect to be paid for that service. We are not responsible for chasing your insurance company for our payments. That responsibility lies between you and your insurance company. If you have a problem, it’s with your insurance companies and their processes. We work for our patients and not for any insurance company. Our patients pay us the fees and we help you get your reimbursements. The key word there is “help”. It’s not our responsibility nor obligation. We can just provide you with the claims and you can chase them for the reimbursement. You may not think so based on your reactions, but we have to go through hoops to get the insurance companies to pay for anything. It’s not in their best interests to make it easy. All needed documents have been sent. Please check with your insurance for further progress. Sincerely, Dr. Le My last email to the office: Wow! What a terribly written letter full of excuses. In my lifetime I have never gone to a dentist where I had to do my own billing for anything let alone piggy back. Never once in your correspondences have you taken responsibility for your office staff's ineptness in billing. You contradict yourself when you say you work for your patients and then tell me i have to bill piggyback. If you were working for the patient your staff would listen to concerns, research them, and follow-up. If you were working for your patients you would ensure that all the billing has been done correctly and the patient did not have to pay any more than insurance allows. The truth is I brought up to your billing person at the elk grove office that I had concerns with the billing on my account and that I overpaid. I was met with no response and a very defensive attitude. Based on your responses to me I am not suprised because that is the same attitude that you have. The fact is that I was absolutely correct. I have been REFUNDED over $500 so far with the claim I am trying to resolve still pending. You office submitted a claim for services performed 10/31/23 at the end of December. Your office required that I pay over $600 the day before thanksgiving. That is money I could have used for christmas. Tell me again how you are working for me the patient. There were gross errors by your staff in the billing on my account. You should be concentrating on that and perhaps taking a class in writing. You letter for an educated professional lacks professionalism and correct english writing. In regards to this last claim pending CCPOA Piggyback sent to your office a request for a copy of the explanation of benefits for the pending claim. I could post alot more. Ive been trying to get amounts overpaid refunded since december. It took until march and i still have 2 claims pending from work done last year.
We apologize for the confusion. It’s our intention to help our patients with billing insurances, however, you have to understand who we are dealing with. The insurance companies aren’t so willing to pay. They put up barriers to make it difficult and blame it on the provider for it. We perform the services yet we have to wait up to 90 days to get paid. There are many businesses that would put up with that. We are doing the best we can but there is no need to yell or put our team down when they are trying to help. Thank you for your feedback and hopefully the insurance company will reimburse us accordingly for our services so we can forward that to you.
Fantastic experience: I was so impressed with the service I received yesterday . The staff were friendly and welcoming . Doctor took the time to thoroughly explain the procedure to me, easing my concerns.the clinic was clean and I felt comfortable throughout my visit.i am very satisfied with my experience and would highly recommend your clinic to others.
Thank you so much for your positive feedback Promila. We are so glad you had a pleasant experience. We look forward to seeing you next time. Our team will be happy to hear about your review. Thanks again.
Fantastic experience: I am no longer scared of the Dentist!!! Dr Le littetally saved my life.... Smile..and Confidence! I have always had bad teeth. Very bad and painfull toothaches! I had EXTREMELY awful experiences in the past with Dentists and thier work. I never felt comfortable. The past Dentists were cold...not friendly..not compassionate let alone professional! So i stopped goin. A few years ago i was referred to Dr. Le! I was so nervous..however right away Dr Le and his staff put me at ease! They TRUELY care..awesome bedside manner along wit gentle..pain free dentistry. Simply down to earth people with commom courtsey and true kindness! They are like family. Dr Le is extremely knowledgeable and professional...understanding and caring. He also has a GREAT sense of humor and personality! He also has great taste in socks!! Lol!! You'll have to see for yourself! Dr Le , you have changed my life I SINCERELY THANK YOU AND YOUR STAFF! Angela K.
There are no words really to reply....All I can say is we are soooo PROUD of how far you have come in taking back YOUR HEALTH and a huge THANK YOU for your trust in us.
Negative experience: I used to love coming to Dr. Le but lately, the front desk is not been very kind and charging where they are not supposed to. They started adding fees to services not requested and when I received the bill in the mail, I called and asked about it and they said they will look into it and call me back, which never happened. I spoke to the "new" girl I believe is called Tiana, very soft spoken, and very inexperienced. Then when I came to the office, I talked to Dalia and she was very rude, citing their policies over and over again yet not disclosing prior to what is out of pocket and what is covered. They should always check before adding or pushing check ups on patients that were never requested. And I asked to speak to Dr. Le about it and she said, sure, I'll have him call you. I am still waiting and very disappointed in the front desk staff, but have only good words for Maddie (I believe is her name) and Dr. Hernandez. Not very professional how they treat loyal patients and not let their dentist, the owner, know about patients' complaints.
Hi Liv, I am sorry you had a bad experience with our front office team. We will continue to work with our team members to try to improve our customer service experience. Regarding charging for services that we are not supposed to, we only charge for services that are rendered. If your insurance does not cover for some services, we can help you with your claims. But we can not waive services once it has been rendered. Semi-annual visits are performed according to standards set by the American Dental Association and not by Insurances nor patients. We can not and will not perform sub-standard care based on insurance. We hope you understand our stance on this issue. We do appreciate your feedback and hope to see you soon. Thanks again for your understanding.
Fantastic experience: Excellent service and dental care from receptionist, dental hygienist and dentist. Each step was discussed so that i could address any concerns. Darcy was first- rate as always.
Thank you Michael. We are so glad you had a great experience at our office. Our team thank you for you great feedback.
Fantastic experience: I have had a great experience at Le Dental. Dr. Hernandez is really nice and gentle. All the dental assistants are super nice as well, especially Darcy. Darcy really made me feel taken care of. Thank you!
Thank you Shirlene, we are so glad you had a great experience with our team. We will let Dr. Hernandez and Darcy know about your kind words. Thank you again for being a great patient.
Fantastic experience: My first experience with Le dental group was amazing. Staff is very caring and helpful. I appreciate The educational tools that I’ve been provided with. Dr. Hernandez and her dental assistant Madeline are amazing. Thank you ladies! Even the front desk receptionists have been very helpful!
Thank you Miranda for your review. We are so happy to hear about your positive experience. We will definitely let Dr. Hernandez, Maddie and our entire team know. Thanks again for your support.
Fantastic experience: I had my dental work done by Nelly,One of the hygienists and her work was completely very good as she carefully and gently did my teeth cleaning.
Michael we appreciate your review ! We are pleased to hear you had a great experience!
Fantastic experience: I have LOTS of anxiety about going to the dentist however after being seen at Le dental care it has changed my mindset. I am filled with gratitude that Dr Le and staff are always eager to readily help me out whenever I need it. Thank you for always being empathetic and compassionate and making feel comfortable at all times. Erlyne R.
Thank you Erlyne, it’s always a pleasure to see you and to care for you. We thank you for your kind words and we look forward to seeing next time.
Fantastic experience: Excellent experience, I'll stay with Le Dental for a long time. Professional and personalized service, I felt so welcome in every visit. Very warm and friendly staff. I've been changing dentists so fast for various reasons but this time, I've found the best dentist and I'll stay with them hopefully till I die. <3
Thank you Rbkw for your review! We are happy you found us and we are pleased to hear you had a great experience!
Fantastic experience: My experience with Taina from the start has been nothing short of pure delight. I have never liked going to a dentist all though they are very essential. Her professional demeanor, attentiveness,and communication skills made the drilling sounds coming from behind the walls feel even more distant. Y'all should try to hang on to Miss Taina. She is a great addition to your staff. Remember this when her Probationary Period is complete and y'all give her an Evaluation. Praise and Promotions fall short when a raise is not included.
Thank you Jose, Taina is a gem and we will definitely let her know of your kind words. She really appreciates your support. Thank you.
Fantastic experience: Dr. Le is Super Cool. He always fits me in and works with my schedule. Very down to earth. I recommend this place to everyone. Always kind and professional here. I'll come here and bring my family forever.
Thank you for your recommendation. We are so glad we were able to help. You have been a great patient so it was a pleasure to be able to work things out for you. Thanks
Fantastic experience: Fantastic care. Always a pleasant experience at Le Dental Care. Highly recommended to anyone looking for a good dentist.
Thank you so much Dorsey, we really appreciate your trust in our team. Have a great Holiday season.
Fantastic experience: Dr. Hernandez is excellent. Caring and competent. She's very patient and explains everything really well. Very conscious of discomfort. Maddie the hygienist is excellent as well. The front staff keeps everything organized and clean. Always very nice when I can't make it and need to reschedule. That also run the financial liability before the work so you know and never a judgement if I elect to not upgrade. It's a great office and I highly recommend
Thank you Courtney. We are so glad you had a great experience with Dr Hernandez and Maddie. We will make sure to let them know. We really appreciate your feedback. Have a great Holiday Season.
Fantastic experience: I’m new to Sacramento and this is my first visit to Le Dental. I had a pleasant visit for my teeth cleaning appointment. All the staffs were friendly and professional. Maria handle with care and gentleness from taking X Ray to cleaning. She did a great job. Dr. Sue (my apology, if I misspell her name) throughly examined my teeth and advised the next treatment to prioritize. Quoted co-pay for treatment are reasonable. Overall, the space is clean, minimal and inviting. Nicely done interior.
Thank you Nain. We are so glad you had a great visit with Maria and Dr Zhu. We will definitely let them know. They will be so happy to hear about it. Have a great Holiday Season.
Fantastic experience: Had teeth cleaning at Le Dental recently. Very friendly office staff. The hygienist cleaned my teeth very carefully and answered my questions with patience. Dr Le is super professional and he make sure I understand everything that is taking place.
Thank you Theresa, we are glad you had a great visit. Please share your experience with your friends and family. Thanks again.
Fantastic experience: Definitely the best dentist I’ve ever gone to! Every time I walk in, I’m always welcomed with such a positive attitude and treated with care. Huge shout out to Nelle. One of my favorite dental hygienist!
Thank you so much for your feedback. We will definitely let Nellie know your appreciation of her. Thank you for trusting us with your care.
Fantastic experience: I traveled far away to see Dr. Le and am so happy I did. Indeed, Dr. Le was very caring, compassionate, and gentle during the procedure. He studied my x-rays carefully and informed me of all option treatments. I must admit my case is complicated due to infection and bone loss. So, Dr. Le had to extract the infected tooth, perform the bone graft, and cover it with a membrane. I can't wait to come back for Dr. Lee to place an implant. I wish I had gone to him sooner to address all my issues. He is truly a perfectionist and is passionate about his work.
Thank you Hung. We are glad you had a pleasant experience with Dr. Le. Our team of experienced providers and staffs all look forward to seeing you the next time you are in town. Thanks again for your kind words.
Fantastic experience: First time here and the staff were amazing and kind!! The doctor as well! The receptionists in the front are very helpful and patience with helping whatever you like or need done! Would recommend to friends and family !
Thank you so much Justin. We are so glad to help and very happy to hear that you had a great visit. Please let your friends and family know. We would be ecstatic to see them. Thanks again.
Fantastic experience: Office staffs are very friendly and service is top notch. Dental hygienist did a great job with rotten cricket teeth. She is highly skilled and made great suggestions to care for my teeth. Dr. Le is one of the friendliest person I ever met. Nice guy who always have a caring and gentle smile. Overall, great place to be a patient.
Thank you Liem for your kind words. We are grateful to have you and your family as our patients. Thanks again.
Fantastic experience: Le Dental is awesome dentistry. Very professional, attentive and very patient oriented. I have had dental work and cleaning there and have been completely satisfied.
Thank you for your confidence in us. We really appreciate your loyalty and patronage. We are glad to have you in our dental family.
Fantastic experience: When Darci finished cleaning my teeth, she talked to Dr. Le about my teeth and what I told her about teeth. They talked in front of me. I like that kind of transparency. Dr. Le did not need to spend time to go through Darci’s notes on the computer.
Thank you for our inputs. We strive to be transparent with our patients so that no misunderstanding can occur. We are glad you appreciated it. Thank you again.
Fantastic experience: Dr. Le is the best! His hands are magic and he made my teeth more beautiful each day and less painful as possible from doing fast braces. I see results in two months. On top of that, all of his assistants and staffs are so kind and doing great jobs every visits. Teeth cleanings also done carefully. My family will definitely his patients for life.
Thank you so much Anh. We are so glad you are happy with our services and getting the wonderful results from Fastbraces. Thanks again.
Negative experience: Automatically cancels scheduled appointments if you don't respond to their phone or text 24 hours prior to appointment. Terrible business model, losing out on many potential clients. Oh wells, their lost, plenty of other good dental clinics elsewhere.
I am sorry you feel that way. It’s very important to confirm your appointment so that our team can prepare for your arrival. We have a great team of professionals who will promptly take care of our patient’s needs in a timely matter. We respect our patient’s time and our patients respect our time. Good Luck with dental care.
Fantastic experience: I've been going to Dr. Le's humble dental nook for years ever since my mom found them via her insurance coverage, and there's no one I trust more for the massive maintenance on my mouth. To paraphrase the late great Leanord Nemoy, "They are, and shall forever be, my friends."
Thomas thank you so much for your kind review! We are so pleased to be able to provide your dental care, you too will always be a friend !
Fantastic experience: My dental hygienist, Nellie did a great job cleaning my teeth and educating how to clean/floss correctly. She also provided tips on how to still enjoy sweet treats without damaging teeth.
Thank you so much for your inputs. Nellie is a wonderful hygienist and we are glad to have her on our team. We will make sure to relay your compliment to her.
Fantastic experience: Darcy is such a great dentist. She knew how my teeth was super sensitive and was able to clean my teeth without agitating it. Which I love. Thank you again
Fantastic experience: I’ve been looking for a new dentist every since my old one had staffing issues and I found Le Dental! They didn’t make me wait weeks for an appointment. I was in an out pretty quickly. Everyone there was nice!
Thank you Nuni, we are fortunate to have great staff to care for our patients. We are glad you had a great experience. Thank you for trusting us
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