West Coast Dental of Rialto

Negative experience: THE WORST dental office ! They will sit around for an hour with NO other patients and not see you till your appointment has already started AND THEN sit around against the walls while patients are in on the beds, wasting time. You are better off going elsewhere, where the staff will actually help you and meet your needs instead of collecting a paycheck for standing around.

Fantastic experience: I just wanted to shared the good experience I had if your looking for a good dentist see Dr. Habib he’s is great I went in with a toothache and understood the urgency and got it taken care of all while making sure I was okay it’s hard to find good dentist now a days he is a great dentist and you can tell he cares about his patients .

Fantastic experience: Nikki was super healthy an attentive thank you for your help !!!

Negative experience: Schedule 5 different ppl the same appointment time

Fantastic experience: The staff is amazing and welcoming. Dr. Kim and Dr. Adib provide me with great care and are helping me address some longstanding dental issues that I put off. I've never waited longer than 30 minutes with an appointment, and each visit is very pleasant!

Negative experience: Their customer service is horrible. They treat you as if they are doing you a favor. The dentist refused to treat my 8 year old for a simple cavity and sent us to a specialist instead. We also had an emergency with my oldest daughter’s braces and requested a call, service, or advice, but nobody cared to return our calls. ***DO NOT GET BRACES HERE, THERE ARE CHEAPLY MADE AND BREAK VERY EASILY, GET INVISALING RETAINER INSTEAD, PLEASE NOTE THAT OUR KIDS WILL NEED TO WARE THEM FOR THE REST OF THEIR LIVES*** This is not a good place for kids. My insurance coverage is not free, and I expected much better service. I do not recommend this place at all.

Fantastic experience: Esmeralda was such an amazing customer service and really helpful thanks

Negative experience: I like this dentist but they are horrible with appointments. Ive had to leave appointments several times because they say there too busy to work on me?? Like?? You're the one who made the appointments. Whatever my appointment time is they dont call you back until over an hour later. Then they leave you sitting in a chair for another hour before they touch you. Then they walk away mid visit and leave you sitting there. So very unprofessional and unorganized. If you make an appointment here just plan to sit here ALL DAY. They dont know how to schedule anything. My appointment was over an hour ago and im still waiting to be called. I walked out last week because my appointment was 11 and it was almost 2pm my kids were needing to be picked up from school and i also arrived over 1 hour early to give them more time and they still couldn't be efficient with their work. Its completely ridiculous and a waste of everyone's time.

Negative experience: What is the point of an appointment at this location? I’ve waited up to 2.5 hours and the dr sees me for 15 mins. I don’t understand. They’re inconsiderate of your time. I will be looking for a new office. Unbelievable.

Negative experience: Absolutely the worst place I have ever been to. I have an appointment for 12:15 and they let me sit for an hour and a half and they say we won't see you until 2 due to "corporate interference" you couldn't have let me know before hand? I had things to do this day that got screwed up due to incompetence. Don't ever give this place business.

Negative experience: got approved for my wisdom teeth to get removed then went in thinking I was gonna get those removed , insisted on me paying for other treatment with the credit and just got up and left.

Negative experience: Do NOT come here if you value time and professionalism. Made my appointment 2-3 weeks in advance for 9am. Less than 24 hours before my appointment they change it to 9:30am without my knowledge. Did not ask me or mention it at all. They bring me in for x rays 15 min after 9:30. Get the x rays and sit down and they say the doctor will come speak to you shortly. 40 minutes go by and finally the doctor comes to speak to me for 5 minutes. He says someone will come by right now to discuss the follow up. I wait for 50 more minutes and while waiting ask twice when am I going to be spoken to. All they can say is oh please wait longer or to sit in the lobby.

Fantastic experience: I had such a great experience at this office, but I especially have to highlight Chay, the dental hygienist. She was absolutely amazing and so gentle, thorough, and genuinely caring. She took the time to explain everything she was doing, answered all my questions, and made me feel completely comfortable the entire visit. You can tell she really cares about her patients and takes pride in her work. Eddie, the treatment coordinator, was also super helpful and made everything easy to understand when it came to next steps and planning. And Dr. Habib was great, very professional and made me feel confident in my care. Overall, the whole team is wonderful, but Chay really stood out and made this one of the best dental visits I’ve had. Highly recommend!

Fantastic experience: The only person that was returning my calls and was super kind with me is Eddie. He was great and treated me with respect and had patience with me

Fantastic experience: Shoutout to Eddie, made the whole experience welcoming, friendly, and overall efficient. Definitely would recommend coming here! Thank you again Eddie!

Negative experience: This place is horrible keeping their appointments going. Last time I came for a check up and cleaning I was there for 1 hour and 45 minutes then one of the ladies had the audacity to ask me if I could wait 45 minutes for my cleaning cause the hygienist was with another patient. I was so mad I asked to reschedule. They had only done the X-rays. Now I’m back for my cleaning. My cleaning was at 2 pm and it is now 2:40 pm and I’m just sitting here waiting for them to start and debating on leaving. It is ridiculous and a waste of time. I just left. Ridiculous.

Fantastic experience: I’ve had such a positive experience at West Coast Dental. Dr. Kim was incredibly patient, thorough, and took the time to explain everything I needed to know. After the appointment, Eddie, the assistant, was equally amazing—he clarified next steps and made sure we knew what was coming up. I first brought my grandma here, and because of the great care, I now bring my aunt as well!

Negative experience: I did not like my experience here at all. When I scheduled my appointment, I told them I wanted a cleaning and that I was a new patient. I even called a couple days before to confirm that my appointment was for a cleaning. My appointment was at 9am and when I got there, I told them again I was a new patient. The environment was not welcoming at all. They asked me if I had filled out the paperwork online. I said no, I didn't know I had to. They said they texted me and I checked, they had not. The lady told me she would resend the link and she did. I started filling out the new patient forms online and when I was ready to submit, the website was stuck on the processing page. I asked the front desk if that was normal and she said yes. I waited 10 minutes and the page never finished loading. I had to restart the forms and try again. Same thing happened where the form never actually processed. I finally asked the front desk if I they had paper forms for me to fill out. She seemed bothered that I asked but she saw that the webpage was not loading. All that back and forth took about 45 minutes and then I filled out the paper forms. Afterwards, I was seen a bit afterwards. The lady who took my xrays was Leslie and she was very professional and nice. Shout out to her! She took me to a room and told me to wait. I waited a long time before seeing a doctor and I when I did, it was fast. He didn't introduce himself and just started looking at the xrays. I appreciate all the information that was given to me and then he said the insurance person was going to come explain everything about the cost of all the work he recommended. I waited 40 minutes, no one came. I then spoke up and asked when the cleaning was going to begin since that's what I made the appointment for. One of the dental assistants said there wasn't a hygienist in that day, only the doctor. I then asked, "Why am I just sitting here then? What am I waiting for?" I was just waiting for ??? He said that the insurance person was going to come in and explain everything. He mentioned they can call me. I said okay, I can get a call and leave. I left close to 12pm and I got there at 9am... only for them to take xrays. I was upset because I clearly wanted a cleaning. I felt like the visit was not worth the entire time I was there. They only took photographs and did not do any type of procedure like I had asked. I told the front desk that I scheduled for a cleaning and she said the doctor doesn't know how to clean teeth without looking at the xrays first... I said that should have been mentioned on the phone. They said they don't make the appointments? I was confused and it sounded like they can work on their communication between the team. I was very unsatisfied with this visit. TL:DR - I scheduled and repeatedly confirmed a cleaning as a new patient, but after waiting nearly 3 hours, I only received X-rays. The office was unwelcoming, had major issues with online paperwork, long wait times, poor communication, and no hygienist available—something that was never disclosed beforehand. Aside from one friendly staff member, the experience felt disorganized, misleading, and not worth the time spent.

Negative experience: This doctor is terrible. He only suggests having all your teeth extracted and replaced with full dentures, which would cost thousands of dollars. If you choose to have your teeth filled, he objects and only agrees to provide crowns. Furthermore, during teeth cleaning, he doesn't remove plaque, only polishes the teeth. He's basically forcing you to follow his recommendations and doesn't respect the patient's choices. In short, he's just trying to make you spend more money.

Negative experience: The front desks and assistants are friendly. The doctors are very rough in making their work. I think they damaged my lip, tongue and throat. My tongue and throat were so hurting afterwards. They were using a mouth opener so big that almost teared my mouth. I would not recommend this office. The doctor is rather incompetent, he constantly trying to inset a tongue lifter that is extremely hurting and uncomfortable. In reality, he could just use a biter which make it a breeze without any discomfort. I have never had dental work this terrible.

Fantastic experience: I’m so happy with my experience at this office. Angel and Christina has been so amazing to family and my self. The treatment has been top quality and the service very professional. I will recommend this office to everyone I know.

Negative experience: Older dental assistant was bit rough with the equipment had her hit the back of my throat with the suction and had one of the actual dentists poke my tongue out of frustration because I couldn't control my tongue since I was numb

Negative experience: Had my elderly grandmother waiting 2 hrs. Then once seen we waited an additional 2 hrs. All the front workers said was "this is normal". So even tough they take most insurance. I find their office staff incompetent and frankly scandalous. I'm seriously upset.

Negative experience: I made an appointment two months ago, and when the day finally arrived, they told me I had to make another appointment because the doctor didn't have his equipment ready. How is that possible? I even asked for the day off from my office. I don't recommend it.

Fantastic experience: West Coast Dental s the employee and the office Manager Fabian and Doctor Habib are awesome they are very welcoming and warm and I feel very comfortable

Negative experience: Staff is petty, childish, loud and unprofessional. Stay away from this place if possible. Worst front office staff I’ve ever seen at a dental office.

Negative experience: i had a horrible experience here with the receptionist named LESLIE. She is very rude and unprofessional she needs to be working at a fast food place with that attitude. She told me to come she her at her job since i had an attitude over tge phone and kept continuously hanging up on me while speaking. When I got there even one lady pretended to be the one i was speaking with on the phone while laughing in my face. i tried to speak with the dentist but got the police called on me for no reason the police even agreed with me how this place i’ve very unprofessional. Don’t waste your time here they don’t care about you or your pain.

Fantastic experience: Followed my dental hygienist to west coast dental of Rialto. The dental hygienist Chaylee is the best hygienist I’ve ever been to. She is patient and kind. She answers all my questions with patience and understanding. She makes going for a cleaning a lot less stressful!

Fantastic experience: Small office gets a bit busy but the great staff got a check up done a few weeks ago it was a great experience the doctors were great the front staff helped with my insurance and understanding it. Can't wait to go back

Fantastic experience: Thank you staff and dentists for the great care and awesome service. My second visit and I can't believe I finally found a wonderful Dental facility. Prices are reasonably and work is excellent.

Negative experience: awful experience! They changing my appointments as they want. Every time so much people inside. Estimate waiting time minimum one hour by appointment.

Negative experience: Every time I visit this office they have extreme wait times even if you have an appointment. I can only imagine how long you have to wait without an appointment. They seem to schedule to many patients at the same time without having enough staff to service the patients in a timely manner. Expect to spend at least 2-3 hours in the office each visit.

Fantastic experience: Nobody likes going to the dentist but I’m glad I did. Everyone at West Coast Dental was professional and friendly, made me feel very comfortable. Would 100% recommend and will be returning back.

Fantastic experience: West Coast dental is Amazing I want to thank you Dr. Mehta, Valerie, Jamie, Bell, Karen I was in so much pain taking Ibuprofen 800 every 6 hours. I had a pain on my back mollor that put me to tears. I went to 18 different dentist that could careless until I came to West Coast dental they Welcomed me with open arm's all the other dentist wanted to break the bridge. I had that I paid thousands for not this dentist Dr. Mehta saved it they care more about the patients then money I absolutely love this dentist I will be back to do all my dental procedures they took me out of major pain No more Ibuprofen 800. God bless this dental office MILLON STAR'S ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Negative experience: I sat there for 4 hours just for them to not do anything but give me an X-ray and when I asked for at least a cleaning the doctor said he didn’t have time as if I didn’t just spend 4 hours there I will never be back here do not come here unless you’re okay with spending your whole day here and dealing with inconsiderate doctors

Fantastic experience: West coast dental was amazing. The lady in front katia was very helpful she let me know everything I need with my treatment. Dr.Habib has the most gentle hands I didn’t feel a thing while he was doing my cleaning. Leslie and Maritza were also very lovely, super nice, and friendly. I will absolutely be recommending my family and friends to this dental office

Fantastic experience: The place was amazing and the staff were amazing like the front lady katia she was very helpful. Dr Habib was very gentle and he did an awesome job extracting my tooth. His assistance Leslie and Maritza were very helpful and caring. Would absolutely recommend to my family and friends.

Negative experience: 3pm appointment to tell me they can't help me at 3:01 stupid front office. They really need a SOP set up

Fantastic experience: Well managed dental office all staff are on point from scheduling to service. No over crowded lobby waiting for your appointment to be seen in and out. Thanks good team Rialto Renaissance!!!

Fantastic experience: I’m not a fan of the dentist but this experience was good. They know they are working on people and not a piece of machinery

Negative experience: They are super unclear about payment, I had different staff members telling me different prices. I was told upwards(emphasis on upwards) of 400 dollars (and maybe as much as 800) for a retainer, after I had been told it would be a 400 flat rate not even 10 minutes prior. Crazy that they drop prices like that while pulling up wearing designer shoes that cost the same as my treatment. I called to confirm if my insurance was active, and I was told yes, so I went in. I asked again if it was active once inside, and they said yes. But once in the dentist's chair I'm told by another staff member that my visit today wasn't covered. (After I had already confirmed that I was covered by my dental insurance a day prior.) Make it make sense...so much unnecessary heartache and stress to last me a lifetime. Don't waste your time; this office is already busy enough without new patronage.

Fantastic experience: Love this office! Have now gone twice and both times have been super happy with the quality of care and kindness of the staff. Great experience from start to finish. Shout out to the front desk ladies for finding my insurance plan when I can ill prepared!

Fantastic experience: My experience was great very fast moving and very friendly and everything was very clean

Negative experience: Worst Dentist office ever. They schedule you an appointment and then make you wait up to 2 hours to even be seen. Then they take you into the dental room and nothing is done same day. My husband had a filling fall out, we scheduled him to be seen at 4pm, and hour goes by and he finally goes to check and see what's going on and the front desk girl says "oh, we only have 1 tech, we are 2 people behind and 2 people in front of you but we close at 5, nothing is going to get done today you will have to come back." Nope, never again. Would not even recommend this place if they were offering free dental work. Don't waste your time going here.

Negative experience: I had a very frustrating experience with this dental office. I scheduled appointments for four family members and confirmed with them multiple times that all four of us would be seen. However, when we arrived at the office, we were told they could only accept two people for appointments that day. This lack of communication and poor planning is unacceptable. We had taken time off work, made arrangements, and were expecting everyone to be seen as promised. Instead, we were left scrambling to rearrange our plans. I would not recommend this office based on how unprofessional and disorganized they were. If they can't manage simple scheduling, I can’t trust them with my family’s care.

Positive experience: They were good for a first visit but they waited until the next visit to let us know something else needed to be done with dental work and I got disappointed with that tactic.

Negative experience: I go to the dentist for cleanings every 6 months and this place just tried to scam me for a deep cleaning because it was my first time coming here. They tried to tell me that I need a "minimal deep cleaning" for one of my teeth which would cost an extra $300. Total scam, do not come here!

Fantastic experience: My experience with West coast dental is always a pleasure. They are very reasonable, works with you, and they really care about your dental hygiene. I have not felt the greedy part of what others have said within the reviews, bc they always go over what I might need done to my teeth and go over the expense. There are certain things I can't pay at that time but they do work with me to see what I can pay, how I can pay and what my insurance can cover. Dental stuff is SUPER EXPENSIVE but I'm grateful to find an office that's approachable, kind, and that doesn't seem to tell me things that arnt true in order to get money from me.

Positive experience: Dr. Kim and his dental assistants are the best thing about this place. They are careful to minimize any pain I'd normally experience at a dental office. They always give 100% and I can tell they take their skills and clients very seriously. I cannot say the same about the other staff.

Fantastic experience: I really reconstructed this Dental Office! They made my appointments in my best convenience and they were super kind in my last visit! I’m greatful for making my visit super confortable. Thank you so much and for any future patients, you will not be disappointed to choose West Coast ❤️❤️❤️

Positive experience: The front desk personnel were straight forward and friendly. The office atmosphere made me feel at home as I completed the necessary forms. Xray technician and the dentist seemed truly concerned with the health and appearance of my teeth.However, there was one glaring setback I noticed-the dentist and xray technician gowns looked as if they were slept in. Smocks were badly wrinkled throughout the garments.....

Negative experience: Wait times are extremely long. Left without being seen. Would not recommend.

Negative experience: My son had a 10:00am appointment and was not called into the appointment until almost 12:00pm. Waiting for two hours isn't acceptable when you have a young man that is highly sensitive to doctors and dentists. This location is standing proof that they service the money and not the community. Very disappointing!

Negative experience: Don’t make decisions fast and get second opinion, for this dentistry’s intention is nothing but making big money out of your teeth, is just like when doctors recommends surgery while you don’t need one, you don’t have to follow my advice use your judgement after hearing their recommendation. Good luck

Fantastic experience: I had a wonderful dental experience! I obtained a same day new patient appointment and was able to get my teeth cleaned! The staff was friendly and efficient, the doctor was pleasurable and informative; overall great place.

Fantastic experience: I don’t understand the negative reviews on here this dentist is great I would definitely recommend this dentist to my friends and family this dentist now I don’t have any knowledge about teeth or dental care but this dentist tried there best to explain everything and I understood everything they told me about this took great care of me they earned my trust and I’ll be coming back from now on.

Fantastic experience: West Coast Dental is great. It was my first time there and we were able to complete all of my needs on the first visit. Great service, prices and quality work all under one roof, WOW.

Positive experience: Dental office is too busy and I had to wait over 30 minutes to see dentist. They do need more staffs to take care of patients.

Negative experience: If you have a plethora of time to waste and don’t mind spending your day at the dentist then this is the one for you. After conducting my initial appointment consultation I made the mistake of believing I was at my appointment for my original complaint. I have severe tooth pain and instead of treating the pain the orthodontist was discussing braces! I stopped the exam and explained to the orthodontist that I was there for tooth pain and had no intention of discussing braces. I was placed back in the waiting room till another room was available. After waiting for 3 hours!! I was finally called to again wait in a room. I waited for an additional 45 mins before deciding to leave. The assistants did not even notice due to being too busy talking about what they were going to do after work. I would not recommend this dentist to anyone even someone with the utmost patience.

Negative experience: They Are All about getting you in that chair to collect money!!!! You're on your own after that !! I had a problem with my procedure an hour after I left their office, called their emergency number because they were and got no return Call that day or the next day, called corporate, 3 weeks later still no call ... I had to drive down to the office and still no call back from corporate.. they also charged me for worked I hadn't even got done and took them almost 3 months to give me my money back... Update .... I just went to another dentist and had a complete exam with x-rays and they said I don't have any cavities where West Coast Dental insinuated that I had six cavities. Now I wouldn't be shocked if the other new dentist that I went to said I had four or five, but zero that shows you right there that West Coast Dental is all about money, even if causes you physical pain for the procedures they are recommending and money out of your pockets... They are actually even ripping off your insurance for whatever portion that they are paying to them. I wouldn't believe a thing they say. Get a second opinion!! Better yet find a new dentist... if I could give them a Negative 0 I would..

Positive experience: They’re nice but aren’t considerate of your time. I got off work and went to my scheduled appointments early, one for ortho and another for fillings…. I was seen late to both appointments but for the filings I never got them done because I was in the back waiting for almost an hour and just left because I was tired (I work nights and came in early morning). Be considerate because you’re losing clients and getting a bad reputation due to your overbooking. The waiting time is unreasonable and inconsiderate. Update: when it’s a slow day you’ll be seen quicker but still a wait. When busy clear a few hours for wait time and treatment. Staff is nice and it’s very clean.

Fantastic experience: Clean place! Very nice people like the specialist doctor! I will come back . I do recommend it.

Positive experience: The x-ray tech Kendra was so welcoming and patient with me as my nerves were a little on edge! She reassured me the doctor and the rest of the staff were great and everything was going to be ok!

Fantastic experience: I'm on vacation and my denture broke and I went to West Coast Dr. Kim and staff work really hard to make sure that they helped me with my situation, they did not give up on me they wanted to let me have a great vacation not worrying about my teeth they went above and beyond what anyone would have done although it was a temporary repair he aloud me to continue to have a smile me being on vacation and getting that exceptional service made my day the Dr and the staff is the best dental company I have ever been they definitely deserve recognition for their service and dedication to their patients they literally saved my vacation and I'm truly thankful to them I would recommend them to anyone who's looking for exceptional service

Fantastic experience: It was my first time and they got us in and out with in the hour that's a plus for me they addressed my concerns with great feed back. Very friendly overall great experience

Positive experience: Customer service is great. Everyone is very friendly and dentists listen and explain everything to their patients. However, they have horrible scheduling. Always overbooked. Every time I come for a appointment I don't get seen until an hour after my appointment time. If they don't have the availability then they shouldn't just give out appointments

Negative experience: Only go here if you are prepared to take a full days off work and wait for hours after your scheduled time. They clearly have no clue how appointments work.

Negative experience: My “appointment” was at 12PM. I came in for a routine cleanup. It’s now 2:30PM. Still have not had my cleaning done.

Negative experience: I hope you guys should not overbook people. Customers are getting hungry while waiting and for sure you guys too. My girlfriend’s experience was crazy. She went there 10:30AM for an 11AM appointment and was seen by the dentist after almost 4 hours. Staff didn’t even bother checking everyone’s name atleast too while calling them. Please just don’t overbook people. You guys need to work on your scheduling system. There’s no point in scheduling people for appointment if people are called in, in no orderly fashion. Poor customer service.

Negative experience: If I could give them zero stars. I would love to. First of all front desk are rude and have some bad attitude. I don’t think they are fit for that position. Completely opposite on what a good front desk. Another thing is this clinic is greedy. Very greedy. Even small things they want to charge even though its covered by insurance. Before putting my crown ask them multiple times if I need to pay or something and they said no. Then after sometime they are sending a bill. This clinic is such a liar. They want you to do a procedure and saying you don’t need to pay anything and they will charge you. It’s a scam. Stay away from this clinic. Such a trash especially the front desk.

Negative experience: Front desk is unprofessional. I walk in and say hello no response I wait to be asked for my name or information nothing. They keeping having their conversation as if I didn’t walk in. So I write my name on the clip board and sit down. 20 minutes later I see someone finally pick up the clip board and put my info into the computer.

Fantastic experience: Great customer service. Doctor was incredible. Staff was very nice and welcoming!

Fantastic experience: Everyone at Western Dental is very nice and helpful. Dr. Kim is a really nice dentist he has treated me with a lot care and concern regards to my dental hygiene. I also like they are open until 6 during the week and they have Saturdays available if I need to schedule appointment.

Negative experience: I would never suggest this location to any of my friends or family members. I had an appointment at 9am on Sat, and there were 7 other people already waiting in their lobby when I arrived. I sat in the lobby for 45 mins before having my x-rays done. I then waited for the dentist for an hour in the back. After waiting for an hour, I started to leave. The office manager stopped me, said I would be looked at in the next 5 minutes and to please wait. I finally saw the dentist, who did an exam and said I was done. I was shocked! That's all you’re going to do? While signing paperwork to leave, I asked why did it take so long? They blamed it on the call center, and that they overbooked their office all the time. They said it's out of their control. I then spoke with the front desk and asked, “Why didn't I get my annual cleaning?” I was told that the dentist thought I needed a deep cleaning and that it needs to be approved first. They then said, “We will call you in 2-6 weeks, once it's approved.” I was never asked if I wanted a regular cleaning or a deep cleaning. I was there for 2 1/2 hours only to get x-rays and an exam. I don’t know but sitting in a dentist’s office for 2 1/2 hours to get hardly anything done is outrageous!

Fantastic experience: I came in for a root canal with Dr. Park and his assistant Shonda. They did a great job, they were very attentive and helpful!! The procedure went smooth, with no pain or problems. I appreciate there professionalism and great service!

Negative experience: Sat in waiting area for over an hour after my appointment time. Not sure why they schedule all this people if they can’t handle the workload.

Positive experience: Nice place, lovely front office staff who are always very helpful. The orthodontists are usually very nice too—it varies from person to person, some being incredibly friendly and helpful to some being kind of mean. Sometimes they don’t give you the full information…when i had my wisdom teeth surgery(they took four out) i didn’t know they would simply be administering local anesthetic instead of putting me under. It was a surprise, i only found out when it happened. There was no mention of it nor was i given a choice. I didn’t mind it, but it would have been nice to know beforehand. They seem very busy, understandably so because overall it is a very nice place to go. That being said, all the things one might expect from a busy establishment can be expected. ~20 minute waits (when I’m early to my appointments), minor errors, lost details, and a dentist who is not rushed, but quick stepped and eager to be on to the next patient. They’ve run out of my orthodontic elastic 2-3 times, leaving me with a smaller(and I assume less effective) size until my next appointment. Not a big deal and could be something out of control due to manufacturing, but it was a little worrying because the last thing i wanted was to extend treatment time. Which, in fashion with typical dental procedure, you will absolutely be reminded to do your part (brushing, properly wearing orthodontic bands) because they assure you that it IS the LAST THING you want. The front staff and medical staff(the ones that are friendly) are just SO kind and caring, it really trumps all else. You just gotta be very forthcoming if you have issues or questions, because most times if you don’t bring it up it wont be brought up. They will oftentimes have an answer at the ready. I’m not gonna stop seeing them any time soon but some of the stuff can put a little damper on the experience. If you’re a busy person yourself there’s ~15 minute wait for your ortho appointment 50% of the time. Getting there early helps sometimes, sometimes it doesn’t. If an emergency comes up, they do what they can and will squeeze you in asap which is nice—they’re busy but the staff is kind and helpful regardless

Fantastic experience: I had my first appointment at West Coast Dental of Rialto. Had no idea what to expect but all I can say is WOW! It was like being in a whole new Era! A big shout out to the office staff and Jose Reyes. I really don't enjoy getting x rays but he kept me laughing and was very polite. The dentist, I am sorry I didn't catch his name:(was wearing his mask and visor) was so intriguing. During the time I was there, he saw at least 4 patients and all were treated with the utmost care . I fear dentist's but they all kept me feeling safe . I will be back definitely If you are in need of a dentist, please check them out. I am still in awe for the way they take care of each and every patient ❤️. Thank you, again

Fantastic experience: 1st class Service all around. The staff and my doctor took really great care and understood my needs and care's. If anyone that needs a dentist that cares about you choose West Coast Dental.

Fantastic experience: Came in with my daughter for our annual check up. Staff and office were amazing made both of us feel very comfortable. Everyone was professional 10 out of 10 recommend.

Fantastic experience: I had a really bad experience at the dentist last year, I thought I would never trust again. I built up the courage to call West Coast, dental in Rialto. The staff was so amazing. I highly recommend!

Fantastic experience: The staff was extremely polite and professional. Everyone was very friendly. My orthodontist, Dr. K. is wonderful! He's very knowledgeable and personable. He puts you at ease and makes you feel respected, importantly, and comfortable. The office is neat, bright, and welcoming. It was a great experience!

Fantastic experience: I 100% loved it here had a good experience the assistant San Juana was very good and the doctor was light handed.

Negative experience: First time I came staff was rude. Second time I come here, I got here 20 min early before my appointment and took almost an hour for staff to call me in. They were taken other customers before me.

Fantastic experience: I went into this Dental office for the first time and was in and out in a breeze. The receptionist Alma was very attentive and was super helpful when taking my information.

Negative experience: This is the 3rd time I go in with my mom , and the customer service by the front desk girl with glasses is absolutely horrible each time, she was extremely rude and unprofessional, it’s receptionist like her who make this place look bad, not to mention the wait time is nearly 2 to 3 hours long !

Negative experience: I've been waiting a month for the them to fax over the treatment I received at their office t9 my primary dentist office an ever time I speak with one of teh receptionist they're sending it an it never gets faxed . I don't understand what could be so hard in faxing a simple sheet of paper. Smh ‍♀️

Negative experience: LONGEST WAIT EVER!! 12pm appointment. Waiting 40 min to get checked by the dentist and additional 30 min to get the insurance person to that was supposed to come and didn’t. Then I waited addition 40 min in the lobby. So I walked out. I was out by 2pm….so unproductive. They scheduled more people than they can handle making you wait a long as time!

Negative experience: Be careful with the insurance person Ana because if you don’t know your stuff she will try to rip you off. She tried to say I had to pay $83 for a copayment to see a specialist so I called my insurance right away and they told me that it was no copayment to see a specialist. They take awhile to call you back but mostly just be aware of that.

Negative experience: It was Friday and had an appointment for Monday afternoon at 5 pm. I provided the lady on the phone with my insurance identification number on Friday. Coming in on Monday on my appointment the lady in the front desk said they needed more time to look up my insurance so they had to reschedule me. What of waist of time. I had canceled my plans to make it to my appointment just so they can reschedule my appointment

Negative experience: Do not recommend. Even with an appointment they won't even call you back for at least an hour. Once in the back it'll be at least another hour before you see the dentist. Only 1 person at the front desk knows anything the rest is like explaining yourself to a brick wall. If my kid didn't have anxiety and I wasn't worried about heightening the anxiety by switching we definitely would not be wasting all day at this place. We have had to return SEVERAL times to get the same tooth fixed. Place is nice but a waste of time.

Negative experience: I had an appointment at 10am and was waiting for 30 mins and they still didn't call me in .. very disappointed definitely not going back

Fantastic experience: I had the pleasure of visiting West Coast Dental and I must say, their exceptional staff and service left me thoroughly impressed. From the moment I stepped in, I felt welcomed and well taken care of. Dr. Ketcherslide, my orthodontist, is nothing short of amazing. His expertise and attention to detail makes me feel confident in my treatment journey. Dr. Ketcherslide took the time to thoroughly explain each step of the process, ensuring that I understood what to expect. His dedication to excellence truly stands out. I would also like to highlight Priscilla for her outstanding follow-up calls. She consistently reached out to keep me on track with appointments and updates. Additionally, I want to commend Ricardo, the orthodontist assistant, for his exceptional work. He always does an amazing job during my visits, taking the time to carefully select the rubber and color combinations for my braces. His attention to detail and artistic eye adds a personal touch to my orthodontic experience. I highly recommend West Coast Dental

Fantastic experience: I waited only 10 minutes on the waiting room (love it) got my deep cleaning dental, hygienist was kind she explained everything well

Fantastic experience: I like how they took care of my kids they are very nice they explain patiently everything they front desk staff very nice and polite so far I’m happy with this office I recommended

Fantastic experience: Great staff , I love how they don’t make u feel pressured to get something u can’t afford. And they are very gentle when doing work.. way better than western dental

Fantastic experience: Dr.habib, is an excellent dentist i am planning to move all my kids dental care under him. and his staff are professional

Fantastic experience: Had my first appt and had a great experience. The Dr's and staff are all very nice and Anna explained everything very thoroughly and gave me different options to get my treatment done.

Negative experience: The employees at front desk are extremely rude. They argued with patients and when the patients left they would complain about them loudly with each other. It’s very unprofessional and unsettling. My whole time there I kept hearing their conversations about arguments they had. It was not a one time incident. This tells me that it’s the office culture to talk bad about patients. For this reason I wouldn’t recommend this place.

Fantastic experience: West Coast Dental of Rialto is the best dental office I have ever been to. They have gone above and beyond to fix my smile. I had originally had an appointment with them because they were the only place that would accept me on such short notice however I was able to get in that day. Every single one of the staff and Doctors have been extremely helpful, nice, professional and courteous. I am for sure going to be going back for any thing else I may need in the future, they provided such great service that I don’t mind the 45 minute drive. I will also recommend West Coast Dental of Rialto to family and friends. Every one there was super pleasant and the facility is very clean and overall best dental experience I’ve had 5 stars for sure 10/10 will be going again! Thank you all so very much! - Daniel M.