N. Rancho Cucamonga Dental Group and Orthodontics
As a Smile Generation Trusted office, we welcome you to N. Rancho Cucamonga Dental Group and Orthodontics with state-of-the-art infection control procedures in place, our #1 goal is to keep you and your family safe. We provide comprehensive specialty services with advanced, proven technology and offer customized financial solutions for you. We are proud to be your complete Rancho Cucamonga dental provider with services including Same-Day Dental Crowns, Boost Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, Periodontics, Digital Charts, Digital X-Rays, and more.
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 7h-15h
- saturday: 8h-14h
Photos of N. Rancho Cucamonga Dental Group and Orthodontics
Our comment from Best Dentists Club about N. Rancho Cucamonga Dental Group and Orthodontics:
Comprehensive Care with a Focus on Patient Comfort
N. Rancho Cucamonga Dental Group and Orthodontics stands out as a trusted provider in the community, leveraging state-of-the-art technology and advanced infection control measures to ensure a safe and high-quality experience for every patient. As a Smile Generation Trusted office, the clinic offers a wide range of comprehensive specialty services, including Same-Day Dental Crowns, Boost Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, and Periodontics. The practice is equipped with modern digital tools such as digital charts and X-rays, allowing for precise diagnostics and efficient treatment planning.
Exceptional Hygienists Known for Gentle and Thorough Care
A recurring theme in patient feedback is the exceptional skill and bedside manner of the dental hygienists, particularly Kevin and Dayna. Patients frequently highlight their ability to transform dental visits from stressful to pleasant experiences. Kevin is widely praised for his gentle touch, thoroughness, and engaging personality, often noted for making even deep cleanings painless and comfortable. Dayna is similarly celebrated for her patience, expertise in handling sensitive teeth, and dedication to patient education. Many long-term patients express a strong preference for these hygienists, citing their kindness and professionalism as key reasons for their loyalty.
Trusted Dentists and Transparent Communication
The dental team, including Dr. Rowther, Dr. Aguilar, and Dr. Kim, receives high marks for their clinical expertise and empathetic approach. Patients appreciate the doctors' willingness to explain procedures in detail, answer questions patiently, and provide transparent guidance on necessary treatments without unnecessary upselling. This transparency extends to the front office staff, such as Janet and Lea, who are commended for their helpfulness in navigating insurance coverage and offering customized financial solutions. Their clear communication helps alleviate anxiety and ensures patients feel informed and supported throughout their care journey.
Welcoming Environment for Families and Anxious Patients
The clinic is recognized for its warm and welcoming atmosphere, making it an excellent choice for families and individuals with dental anxiety. Staff members are described as friendly, attentive, and genuinely caring, creating an environment where patients feel like family. The team’s ability to put nervous patients at ease—through gentle techniques, clear explanations, and a supportive attitude—is frequently mentioned as a standout feature. Whether for routine cleanings, orthodontic consultations, or complex surgical procedures, the staff’s commitment to patient comfort and satisfaction is evident in the overwhelmingly positive reviews.
Services and Treatments
N. Rancho Cucamonga Dental Group and Orthodontics: Reviews
Fantastic experience: I’ve always hated dentists because of bad experiences. I’ve been coming here since early 2025 and it has changed the way I see dentistry now. Kevin is the best hygienist. Makes you feel appreciated and I promise you’re in good hands with him! Never a dull moment during cleanings. Dr. Naseem Rowther is my dentist and you can tell she loves what she does. I’ve gotten 2 crowns done here and she’s very gentle. I’ve also gotten all 4 of my wisdom teeth removed at this location and 10/10 experience. I was very nervous to be put under but I sat in the chair, talked a little to my nurse and next thing you know I was home. Will keep coming here as long as I possibly can!
Negative experience: I went in to get my wisdom teeth taken out all and the plan is to put me out because all of my wisdom teeth are crowded and not even up for the most part and one even has a cavity to it. So I’m put with anesthesia that should’ve lasted until they were done and then I come to as soon as I heard the ortho surgeon tell the anesthesiologist to lighten it up when they started to take my top ones out and I was able to feel them crack my tooth and pull it out. I started to cry because I can feel what they were doing and was starting to freak out, so they put me back under to finish it up. This was so traumatic for me from them calling to bully me to change my time because it was late at 3:30 and the surgeon was doing a half shift that day when I made this appointment two weeks in advance that they told me to come in earlier or to schedule again, to waking up during my surgery. So any surgery that I need to do will be some other orthodontist at a different location than this place.
Negative experience: Went here for a root canal and the dental assistant sliced my gums around the tooth down to the bone with a dental dam clamp when it collapsed. It's been more than a month and I can still feel it. I just wanted to add an update. About two weeks ago I received a letter from my insurance saying the dentist overcharged me by 700$ and have 60 days to issue me a refund.... After all I've been thru with this place I hope we don't end up in court...BEWARE
Fantastic experience: The staff was super thorough and informative, had so much to share about my oral health. It was such a pleasure speaking with Janet especially who was not only prepared to answer every one of my questions, but was so friendly and fun to work with - great to have a new friend in the office ready to provide so much knowledge!
Fantastic experience: Everyone at this office is genuinely kind. The new patient experience was thorough and they did everything to reassure me going into our treatment plan. No one looks forward to the dentist, but I’m definitely not dreading it!! If I could give them 10 stars I would.
Fantastic experience: Staff is great ,Janet is my favorite girl she helped me out with all my financials and she is very attentive and bubbly ,if you are in search of a dental office come here everyone here will treat you like family
Fantastic experience: Kevin has been my hygienist for almost 2 plus years. He is nothing short of amazing!! He makes me feel like a young man again! He takes pride in his job and taking care of patients which include me! I want nobody else but Kevin! The best hygienist ever!
Fantastic experience: N. Rancho Cucamonga Dental is great! Kevin is literally THE BEST!! This review is coming from someone who hates going to the dentist! After several years of not going to the dentist because of horrible experiences, I can truly say, this place has been great! Kevin is exceptional and is an asset to this dental practice. Thank you for a pleasurable experience. *****
Fantastic experience: Great customer service everyone is friendly and very helpful
Fantastic experience: Dr. Rowther is very gentle sweet and professional. I trust all dental procedures she recommends.
Fantastic experience: Always a wonderful experience for our family of four! Timley check-in, gentle procedures and very good explanations of preventive measures. Very fair pricing and payment options. Dr Aguilar has a very light touch and easy pressure free demeanor. Dental Tech Anna's guidance for better flossing to prevent other health issues was informing as she flossed my teeth very deeply into the pockets. My cleanings here always make my teeth glow compared to previous cleanings I've experienced elsewhere.
Fantastic experience: Dayna, the Hygienist, excellent, patient and very, very good at what she does. I am one of those super super sensitive people, and not exaggerating at all, my gum line and teeth are extremely sensitive, and I always ask for Dayna as she does everything with ease and comfort and PAIN FREE! Dr. Rowther is VERY GOOD AS WELL. I have been to dentist locations where I feel that the doctor is literally just trying To find any work to be done just for extra charges such as “ hey, you need your wisdom teeth removed asap” or something like “ It looks like you have a cavity forming we should probably take care of it and you might need a root canal “ CRAZY STUFF LIKE THAT. But not here, Dr. Rowther was EXTREMELY TRANSPARENT AND ONLY DID WHAT I NEEDED IT, It felt like someone I can trust !! PROBABLY ONE OF THE BEST DENTIST LOCATIONS I’VE EVER BEEN TOO.
Fantastic experience: Janet was very helpful. 1st time at the dentist in a while and she made it real easy for me to set up a plan and get back on track with my teeth
Fantastic experience: The office is clean and the workers were friendly, especially the insurance coordinator Joanna who spoke to me. She was thoughtful in telling me about everything I needed and the pricing. She was very kind and made me feel comfortable.
Fantastic experience: The office staff is so nice and friendly. Attentive to patients needs especially Janet. She worked with me to figure things out. I will be recommending all my friends and family their
Fantastic experience: Dr. Aguilar is wonderful. Staff is friendly and makes you feel welcome.
Fantastic experience: The customer welcome is outstanding. Dayna has been my hygienist for years and is very gentle, thorough and really cares about oral health. Thank you All for your EXEMPLARY service.
Fantastic experience: All staff members I interacted with were very friendly and helpful!
Fantastic experience: Outstanding service, amazing staff and even better work and quality . It was my first time at this dental office and I felt very welcomed and comfortable and confident that they would take good care of my teeth for my cleaning and they did !! Manager Ezzie is so nice, friendly and professional. Didn’t have to wait long after being checked in and hygienist Dina did a fantastic job with my cleaning.
Fantastic experience: Great staff and experience!! Very clean and professional place
Fantastic experience: love the office! The manager ezzie is nice and professional. Best dental experience i’ve ever had
Fantastic experience: Thank you to my hygienist, Dayna, for the exceptional care you always provide. Your attentiveness, knowledge, and genuine caring nature never go unnoticed. You always put me at ease and are incredibly thorough. I truly appreciate everything you do.
Fantastic experience: Welcoming, clean, transparent, up to date technology, helpful and most of all efficient! Thank you North Rancho!
Fantastic experience: Dr. Aguilar, Kevin and the rest of the crew do a wonderful job caring for their patients. Thanks guys.
Fantastic experience: I have been going to Dana for deep cleaning for over 4 years and service is always amazing. She is super knowledgeable, amazingly helpful to help you to understand how to take care of your teeth between services, but moreover she makes her clients feel comfortable. Her sense of humor, her personality and professionalism are what makes me coming back every time.
Fantastic experience: Kevin is very professional and thorough! Would recommend !!!
Fantastic experience: I am so thankful I found N. Rancho Cucamonga Dental Group. The entire staff at Rancho Cucamonga Dental Group is very pleasant, the office is spotless, and the environment feels welcoming. I was long overdue for dental treatment and hadn’t seen a dentist in many years, so I was extremely nervous going in. Kevin Ly immediately put me at ease and took such great care of me throughout my visit. He is very personable, patient, and genuinely caring, which made the entire experience so much more comfortable than I expected. I would absolutely recommend Kevin to anyone looking for a hygienist who is professional, kind, and makes you feel comfortable every step of the way.
Fantastic experience: I had a really positive experience at this dental office. From the moment I walked in, the staff made me feel comfortable and welcome. Dr. A took the time to explain everything clearly and checked in often to make sure I was okay, which really helped. The appointment was efficient but never rushed, and I appreciated how gentle and thorough they were. Savannah make me feel seen and had a very warm personality when assisting and I genuinely couldnt have asked for a better RDA. I’d definitely recommend this office to anyone looking for a caring and professional dental team.
Fantastic experience: Dayna is the best hygienist. Treats you well
Fantastic experience: Dayna is an exceptional dental hygienist. From the very beginning, she made me feel comfortable and at ease. She consistently ensures that I receive the treatments appropriate for my specific condition and takes the time to educate me on habits and products that support my oral health. She also coordinates my care seamlessly with my primary dentist, which makes the entire experience feel organized and personalized. Dayna has truly changed the way I experience dental care. I am significantly less anxious knowing she is attentive, knowledgeable, and genuinely invested in my overall oral health. I am thankful for everyone in this clinic. I highly recommend them and their services.
Fantastic experience: Lilian and Doctor Aguilar (my hygienist and dentist) have been incredible at keeping my teeth clean and functioning. I don’t know what I would do without them! I highly recommend them !
Fantastic experience: Dayna my Hygienist keeps me coming back there. She’s the only reason - just sayin’ she listens and understands about my sensitive teeth. From hot and cold and 24 seven always having pain so she hand scales my teeth and doesn’t make me sit with cold water running in my mouth or Air sucking out the spit which causes pain
Fantastic experience: Dayna is my hygienist and I 10/10 recommend her to any new patient ! Made me feel so comfortable and is extremely knowledgeable !!
Fantastic experience: I came in for a cleaning by Kevin. FANTASTIC! Checkup by Dr. Rowther. She is super friendly and very detailed. Dayanara performed my X-rays, and assisted me to the room. She made the Xray procedure quick, and easy going. Thank you all. Here is a genuine 5
Fantastic experience: Dayna is my awesome hygienist. She is very thorough and caring and we have lots of fun and I feel at ease when I get my teeth cleaned.
Fantastic experience: Dayna is fantastic! Very thorough! Great service!
Fantastic experience: My dental hygienist is really great,kind and shows great care for her patients, thank you Dayna Lamas and also my dentist Dr. Aguilar who's also all of the above.
Fantastic experience: Dr. Aguilar provided excellent and professional service. I appreciate how well she explained the process, treatment and the best options. She is very knowledgeable. I would highly recommend her. Savannah also provided excellent service, making sure i was comfortable for the 3-hr treatment and she explained well the after care dos and donts. Thank you!
Fantastic experience: Very positive experience! Everyone is always very upbeat and positive, Janet at the front desk made the experience easy!
Fantastic experience: I had a smooth experience! Janet explained everything clearly from what was covered by my insurance to helping me find payment options for my treatments. In the past dentist offices have been confusing to me so I’m appreciative of the transparency here.
Fantastic experience: Not gonna lie, I usually dread dental cleanings. Dina changed that. She’s friendly, gentle, and actually makes the experience comfortable. If you want your teeth cleaned by someone who knows what they’re doing and has a sense of humor, Dana is the hygienist to see.
Fantastic experience: I always ask for Dana the hygienist when it's time for dental cleaning cause she just is the bestest. She makes me feel comfortable, she is very thorough, and also very friendly. I know Dana will always take good care of me.
Fantastic experience: Had a great experience thanks to Desirae!! Will definitely keep coming back
Fantastic experience: Kevin is my hygienist! I absolute him because he has dental hands!
Fantastic experience: Great job, very gentle. Kevin did my cleaning. Update: I’ve been coming here for a few years now and they continue to exceed my expectations. Kevin is a great hygienist. He is gentle and always answers any questions I have. I highly recommend coming here.
Fantastic experience: If your looking for a dental office that really cares about their patients, North RC Dental is the place to go. The staff is amazing with comunication and always makes scheduling super easy. Special shoutout to Kevin Ly, my hygienist—he’s a real superstar! Kevin always makes arrangments for his customers and somehow manages a huge clientele without ever making you feel rushed. Melissa at the front office shines too. She makes sure my wife and I are always on point with our appointments, but does it comfort and care. The whole team is friendly and profesional, and they really build relationships with thier patients. Plus, the Smile Generation App makes everything even more convienient. Honestly, this team is the total package for dental health. Highly recomend!
Fantastic experience: Kevin is an excellent dental hygienist! He’s patient, thorough, and always makes the experience comfortable. I really appreciate the friendly vibe and welcoming atmosphere!
Fantastic experience: Dayna is my hygienist and she is awesome!
Fantastic experience: Overall service with this office is good but the hygienist Dayna is great she takes her time and really cares of your cleanings and always giving good recommendations on your gum health .
Fantastic experience: My Hygienist Dayna is very friendly and knowledgeable I have been a patient with her for years I truly recommend her service Honorato Ramirez
Fantastic experience: Kevin is great! Very personable! I love him! I have been seeing Kevin for over 2 years now and he is just fabulous. I would recommend him to everyone!!
Negative experience: I would not recommend going here at all. There are far better dental office’s in Rancho Cucamonga. Staff is super unprofessional and make you wait 30 minutes + past your appointment time without even notifying you on what’s going on. Not recommended, go somewhere else this place is a waste of time.
Fantastic experience: I want to give a kudos to Desiree, she is a great asset to your dental group! She is a breath of fresh air and very knowledgeable and pleasant! She made my visit so at ease. Wonderful gal!
Negative experience: How this place stays in business is beyond me. I have honestly lost count how many times I have had a horrible experience with them. If it’s not sitting there waiting hours in a chair for 10 minutes of work to trying to charge for things that the insurance covers, literally prob 6 times they have tried to get me to sign for something that the insurance has already approved and then have to do their job and call the insurance get the auth and then email it to them. Literally every time I have something done it’s the same thing over and over and over. This last time, even called and made sure everything was in place to prevent having to go through the hustle that they put me through and they said yes it was all taken care of only to check in and then have them try to have me sign off on some ridiculous amount, and then have to do the same thing over and over again.
Fantastic experience: I am a new patient @ N. Rancho Cucamonga Dental. So far, I have had a great experience. From Dr. Andrew to Daynah to the front desk, I felt welcomed and cared for.
Negative experience: I took my son 1 month ago. When I made the appt, I was told that the Ortho consult was free. I still gave them my insurance over the phone to make sure they take it but they stated the visit was free. During the appt, the Ortho receptionist came in and told me about the cost. I told her the reason I came was because they told me they take my HMO and explained I was told by the ins I don't need a referral for Ortho. I also, have secondary ins through met life. The lady was renuant about using the HMO after I told her the HMO is primary and she kept saying no that's no how it works, etc. I told her can you call the Ins to find out because apparently she did even bother to call the insurance. One month later, I get dental explanation of benefits with the office charging the insurance. I called the office and asked for a call back because no manager was around and the Ortho receptionist was at lunch. I explained to the person who answered the phone about why my ins was billed when it was supposed to be a free visit. She put me on hold and asked. She stated that that they don't charge a copay for the consultation and I said, well that is not the meaning of free. I also told they that I'm expecting a copy of my consent about allowing the insurance to be billed because I did not signed any paperwork while in the office being a first time patient. I will be filing a complaint to the dental board of California and the insurance.
Fantastic experience: I have been a patient here for at least 15 years! I love Dr Aguilar and would not trust anyone else with my family. I’ve never experienced such a thorough cleaning either and the hygienist Dayna is amazing. Everyone there is professional and welcoming every time.
Fantastic experience: So many good things to say about this place, but I’ll sum it up. They took very good care of my son and I. Everyone was so kind, welcoming, and Insightful. Thank you
Fantastic experience: Deep cleaning from Kevin and it was awesome! He was very thorough and very knowledgable about the process. He made the visit pleasant and was very accommodating of any issues or questions I had during and prior. I definitely love this dental office, everyone has been awesome!
Negative experience: Avoid this dentist at all costs. My partner visited N Rancho Cucamonga Dental Group for a routine cleaning, and had no prior dental issues. They diagnosed her with excessively receding gum lines, bone loss, and periodontal disease. They recommended a deep cleaning, which she paid extra for. But they also wanted to do many other treatments due to the periodontal disease, which she declined. She got a second opinion from a periodontist, who confirmed her teeth and gums were healthy and that no treatment was needed.
Fantastic experience: Dayna is amazing. Gentle, kind, and skilled. She is great at making you feel comfortable, and distract you in a good way. Definitely sticking with her moving forward. Highly recommend her !
Fantastic experience: Service was good and timely and you can tell that they were putting an effort in to make their patients comfortable.
Fantastic experience: Kevin Ly has been my hygienist for a year and he is the best. Always takes extra time on explaining what’s going on and answer questions, very honest without being pushy. His passionate personality makes the process very pleasant.
Fantastic experience: Kevin, Kevin, Kevin such an amazing hygienist!! Very professional, very gentle, overall such a pleasure having Kevin as my hygienist!! I just want say Kevin is heaven sent in regards to me❣️
Negative experience: I had a very disappointing experience at this dental office. After years of being a patient here, having healthy teeth and gums with no issues, I was shocked when this dentist tried to convince me that I needed thousands of dollars in dental work, considering I was just there 6 months ago and had a clean bill of health. It was clear the focus was on money, not my actual dental health. Something didn’t sit right, so I sought out a second and even a third opinion from other dentists. Both confirmed what I suspected that my teeth and gums are perfectly healthy and no treatment was necessary. This office was simply trying to upsell unnecessary procedures. These people are liars and scammers! I wouldn't even give them one star, they deserve zero stars.
Fantastic experience: Dentist Was excellent, everyone was a pleasure and helpful Janet front desk was so helpful, in working with explaining the process she's my go to girl .
Negative experience: This post was edited a month ago and I wanted to update it today 8/23/25. By mistake I may have reposted my old review. So, Lousy and Inconsiderate front office staff but this was because the oral surgeon was or has apparently an arrogant wait for me because I’m too busy for you attitude. Please do not respond with your blanket AI reply which is rubber stamped and not at all personal or considerate. I’m very close to looking at other dental locations because of My lousy experience of inconsideration, wait and disrespect by the oral surgeon. Ms Lillian L is the best and most professional hygienist. Dr. Aguilar is the best. Very thorough and helpful in keeping this patient conscious of doing my best in between visits. The office and dental assistants are very good too. Thank you all.
Fantastic experience: I Googled for a dentist near me that accepts my insurance. This office was the top result. It was pretty easy to register as a new patient. Dr. Aguilar was very knowledgeable and nice. What I appreciated most was I was given options and guidance as to what procedures I needed. My last dentist would only try to upsell me things. Overall I had a great experience.
Fantastic experience: It is always a pleasure to come to this dentist. Everyone is friendly and concerned for our well being.I really appreciate the care I receive here.
Fantastic experience: My experience here is always phenomenal and good. Dr. Rowther and her whole staff administrators included are very professional. I'm blessed to have people who care about me and my teeth. Special thank u to Melissa she's always encouraging and patient with me on EVERY visit. Thank YOU SO MUCH. THANK YOU.
Fantastic experience: Scheduled an emergency appointment as a first time patient and was well taken care of. Dr. Saad and Aly were amazing and assisted me with scans, procedural explanations, aftercare instructions, etc. I needed a lot of work done, and I appreciated that they were constantly checking on me and making sure to ease my pain throughout my procedures. Lea was equally amazing at breaking down costs/financing, and I was able to get approved for credit with affordable payments within seconds! Thank you Lea, Aly and Dr. Saad. I picked the right place!
Fantastic experience: Today was a blessed day for me I was able to be taken care of for X-rays with Day she was very welcoming and kept me at ease through the process really appreciated her and she was so nice ! Dr Rowther is very good and is very genuine and makes you feel comfortable ! Janet was very knowledgeable and helped with the billing and insurance process and she also was very friendly and helpful made my experience today very good! Thank you from Veronica Diaz!
Fantastic experience: Very clean office. Staff is friendly and understanding. My procedure was quick and painless and they supplied me with much needed after care information.
Positive experience: It was a very bad experience for me. My appointment was at 1 pm and I was seated at the room at 1 pm. That's really good. But then they made me wait till 2:20 pm for the doctor to come in. It was almost one hour and a half of waiting. So what good is it to have an appointment if it was not even on time.
Fantastic experience: Savannah, Dr Aguilar Kevin are pros and also kind and informative. Almost made going to the dentist fun!! I am impressed with the entire team!
Fantastic experience: Janet was everything you could hope for. Assisting me through the process and being cheerful along the way. Very impressed!
Fantastic experience: Both ally and Miranda were extremely helpful and polite with answering my questions. I’m so glad I was able to get my permanent crown on in one day.
Fantastic experience: Ally was wonderful help with my husband! Answered all my questions and made his appointment as quick as possible. Definitely recommend.
Negative experience: Please train your staff on the payment plans or if they are unsure so double check before running things. I specifically asked if I can add on the procedures as I go to my sgc and was told yes this wouldn’t be an issue especially since we look and saw I was approved for the total amount of procedures. Come to find out today that now I am only approved for the one procedure I did that day for 400.00 and I need to have another HARD inquiry to increase this. I have worked extremely hard to get my credit at what it’s At and it was severely affected for 400.00 I could have paid out of pocket.
Fantastic experience: Ezzie in the front office is fantastic! Very knowledgeable, very organized, very respectful. So important to have her upfront. Dr., x-ray tech, and all support staff were great too. Definitely did not need to go searching for another ortho consult somewhere else to compare. We got started that day. Happy to know the quality of service we will get through this orthodontic journey.
Fantastic experience: Our first time with this dental clinic because we changed insurance and we were assigned to them. When we arrived, we were pleasantly surprised at how clean the reception area was and how it smelled so fresh. We were greeted by a very nice young lady who made us feel welcome right away. The equipments are all state-of-the-art. The dentists are very thorough, explained everything so well. Dr. Saad and Dr. Aguilar deserve a special mention. They are simply great! So far I am happy with my experience. It is worth noting that I am very apprehensive when it comes to dentists. My husband more so. He notices every little detail---from gloves to equipments-- and he says he is satisfied also. We are very lucky to have been assigned to this dental clinic by our insurance. If I can give them a 10, I will definitely do so. **********
Fantastic experience: Nada is a great hygienist! Super gentle, really patient, and makes the whole experience easy. Highly recommend her!!!
Negative experience: This is only my second visit as I am a newer patient, but after reading the rest of the reviews, I may have to consider switching providers. I had an appointment for an exam and cleaning at 3:30pm and didn’t get seen until after 4pm. There were two additional people who walked in after me and had later appointments (I overheard them) and they got seen before I did. I’m usually so understanding of wait times but to me, waiting over 30 mins past my appointment is excessive, especially for a fairly simple appointment (cleaning). I was finally seen and taken in for my X-rays, no problem there. I was then taken to an exam room where I then waited ANOTHER 35 minutes before I was seen by a dentist. The exam took 10 mins, then he left; I’m assuming to pass me on to the hygienist. I wouldn’t know, he didn’t say much. After the exam, I was then made to wait ANOTHER 30 minutes before finally the hygienist walked in. At this point, it’s about 5:10pm FOR A CLEANING. The only saving grace was the hygienist Dayna. She’s so knowledgeable and offered me some additional tips and was very friendly. She’s the only reason why they didn’t get one star. Cleaning was done fairly quickly and was fine. I was given a referral during my exam. The receptionist didn’t seem to look at my profile or notes and didn’t seem to care about setting up a follow up appointment for the referral. So when she said “you’re all set to go”, I was a bit taken back she didn’t set the follow up appointment. I don’t think she would’ve unless I had told her. The final straw was the fact that she was expecting payment after I was told at check-in there would no out-of-pocket cost. Now, I understand that there are costs that may come up during the exam, but this was NEVER brought up and told to me during the exam or before the cleaning took place. I agree it’s not her fault but it seems like communication is an issue here and seemed very sneaky. I paid and left at 5:35pm, so over TWO HOURS for an exam and cleaning with a majority of my time just waiting. My first visit was quite the opposite and didn’t have any issues, but maybe because I was a first-time patient, they were a bit more attentive. Overall, the experience was not up to par and will consider switching providers if there’s no improvement.
Fantastic experience: The office was clean, and the staff was very nice, kind, patient. They explained the procedure that I would need to my understanding. I would highly recommend friends and family to them.
Fantastic experience: The staff was wonderful, they were very kind and walk me through the trauma. I was walking through. The best staff I ever had. The doctors were excellent. Thank you so much. Beverly
Fantastic experience: First of all I would like to say that I never post anything like this but I felt I had to give this office and every single employee that works here and accommodation of Excellence I personally dealt with each and every individual in this office and the experience has been awesome I work in construction and my hours vary due to weather and other circumstances and each time I called they accommodated me they did everything they could in their power to help me get my dental work done I cannot thank this office enough
Negative experience: I don't have complaints over the staff nor the provider, very nice people. My frustration is that they change your appointment the day before and they say they call but don't. I didn't get a call nor a voicemail. I arranged schedule with work and then they changed it for earlier time. Not very considerate in that part.
Fantastic experience: I have been going here for years. Dayna cleans my teeth, and she is great. Dr. Eleanor Aguilar has done miracles with my teeth and crowns. She does excellent work and gives me a million dollar smile. Thank you, again. I appreciate you. Tom Sanchez
Fantastic experience: I only started coming to this dentist office based off a referral. Everyone in the office is super polite, they had great bedside manner when I got my wisdom teeth removed, and my hygienist, Dayna, is really sweet and highly informative. This dental group truly cares about the well being and health of your teeth.
Fantastic experience: My first visit to this office left me feeling safe, happy, and respected. As someone with a bit of dentist anxiety due to past experiences, it’s always a bit scary to try a new provider. But every person on the team was so kind, friendly, gentle, and consistently checked in with me that I was comfortable. I don’t think I’ve ever had an experience like that before. Not only that, but with each new procedure I received an explanation of what was being done so that I wasn’t left in the dark. I don’t think I’ve ever genuinely smiled or laughed as much during a dentist visit as I did during my visit to the N Rancho Cucamonga Dentist. So thankful to have found them, and I look forward to my next cleaning!
Negative experience: My appointment was scheduled for 9:30am. I am still sitting in the lobby and no one has called me to be helped; it is now 10:10am. I understand that offices are short staffed. I also understand that if I was late to my appointment they might have rescheduled my appointment and or charged me a fee. If there is an understanding that they won’t see patients well after 30mins why not schedule my appointment closer to the actual time I’ll be seen? Asking for a friend.
Fantastic experience: Excellent car from everybody at the office from the front desk Janet to Dr Nadeem Rowther. Janet helped explain everything in detail and gave me a print out breaking every charge down. I have never been to the dentist where they did that. I really appreciated it. It was so helpful. I felt comfortable and at ease. The doctor took away all my anxiety and answered all my questions. It was a great experience.
Negative experience: Waited 45 minutes to be seen. And the only reason I was seen after 45 minutes was I started to walk out and wrote the reason I was walking out on the sign in sheet. I'm considering finding a new dentist as these people will always make you wait and will never take responsibility for making you wait. Edit: I will not be calling in. The person who made me wait 45 was a manager. Calling and getting them will result me in getting the same excuses again, "I was helping other patients [while you waited for 45 minutes]". I have filled out the contact form on the company's website. I hope someone higher up and more responsible reaches out.
Fantastic experience: Kevin and Savannah are AMAZING! Fantastic team here and I would def recommend! They take their time with you and make sure you are comfortable while fully explaining each step as they go. Couldn’t ask for better!
Fantastic experience: Dr. Rowther, Kevin, and the rest of the staff are amazing!! They took care of me with such skill and patience. I would definitely recommend their office to anyone in need of dental work and cleaning.
Fantastic experience: Highly recommended . We found this office through our insurance and google reviews and must say the reviews do not do it justice . The staff at the front was super helpful and courteous , but the stand out stars were my dentist Dr Aguilar and my hygienist dynamite Dyna. They were so awesome and professional . Hit me with some hard truths and also went above and beyond what they needed to do.
Fantastic experience: Dyna and all the entire staff were amazing to my husband and I. They were super helpful and professional.. They have a good heart and extremely helpful. Highly recommend them.
Fantastic experience: I had the most beautiful experience with Doctor Agilara and Savanna. I'm obsessed with their welcome. Pleasant professionals and they have awesome listening ears. Love it Kevin is phenomenal, I had a great time and he did a fantastic job cleaning my teeth. I felt clean and my teeth looked clean. I’m glad I picked the right dental plan. I'm happy ❤️❤️❤️.
Fantastic experience: Dr. Sam was very thorough! He answered all of my questions and repeatedly checked in to make sure I understood everything correctly. He was detailed in his explanation of what was needed for my care and provided many options! Front desk staff is super friendly!
Fantastic experience: Really impressed with this dental ofc . I was very hesitant to come because I’m scared of the dentist but I came to the right place . Savanna made me feel so comfortable and her customer service was top tier . I would also like to mention Dr. Aguilar she knows what she is doing ! I’m so impressed with the service and sensitivity she had with me . I’m def coming back . I drove all the way from Hollywood to get treated by the best . Thank you guys !
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