Aspen Dental - Joliet, IL

Fantastic experience: I was pleasantly surprised at how fast I was able to get an estimate on the dental work I wanted done and how they explained the procedure. Thank you. Irv

Negative experience: Don’t go to this location as someone that have experience so much hospital and dental services here is all about the money unless you pay they don’t treat you and don’t even ask the reason why etc or take a look at the patience history so bad.

Fantastic experience: Treated me kindly . The dentist only spoke to me for 2 minutes but the staff the xray tech were amazing !! Thank You

Negative experience: I am not pleased with Aspen Dental on Plainfield Rd. I initially came in spoke with the dentist about my dental work, it was agreed that I would have some time to think about keeping my gap or closing it. Fast forward. same day the receptionist schedule my appointment a took FULL PAYMENT in advance I stated that I ONLY wanted to pay for my deep cleaning and my fillings. 2 weeks later at my appointment I’m getting my fillings done an I had been at the dentist from 9am until past 3:30pm smh for 3 feelings after I was done the dentist was asking me did I like it I was livid I left I didn’t ask to pay for my gap being l closed. I told the dentist that it was rough on the teeth an irritating called several times an was told give it time I called again 2 days later to notify them my tooth had chipped an looks horrible an they said they’d see me at the next visit called again a months later said they’d dentist no longer works there fast forward to today I’m at the appointment that was scheduled after I left my visit walked in an was told to pay $56 I said for what I prepaid my dental work that I was already billed $38 after I had already prepaid then she took off the fluoride treatment and said you owe $8 I’m like for what she says oh I’ll fix it an speak with team dental assistant walks in the room an says what’s going on why are you here today your paperwork says fillings walked out saying let her speak with the new dentist to say the least I’m going to have to pay to fix my chip tooth from the botched job that was previously done an it’s still rough on both sides of my teeth from the negligence of not only the receptionist who put me down for wanting my gap closed an I told her I only wanted to pay for the cavities being filled only an the dentist for doing a botched job I would give them zero stars but the dental assistant was great previously an she numbers me up pretty good an was patient an didn’t hurt my gums she deserves a 10/10

Fantastic experience: Was great they able to get us in the same day and walk us through the processing steps from beginning to end and whatever my insurance didn’t cover they were able to provide me with financing and got approved right there.

Positive experience: Due to the nature and the errors made during the closure of the Lockport location the entire transition has been an unacceptable experience. Dr. Jackson was very empathetic and made efforts to make things seem better, but I’m familiar with administrative tactics.

Negative experience: Got to appointment at 1:30p, my scheduled appointment time and there were four other people there that had 130 appointments as well so we’re all talking about it. Frustrated about it. No one‘s at the front desk. No one‘s in the back. I guess they were all in a meeting. I get there at 1:30 waited to at least 145 then someone comes at that point after they finish he finished checking people in and I couldn’t get in my appointment. he says he’s sorry he’s new and that because he didn’t get me in fast enough it was his fault then I said OK everybody makes mistakes he’s new but somebody should’ve helped him so then he said when can I get you in another day so l said Friday and when he checked, he said no appointment on Friday so I was really frustrated so no the appointment didn’t go well at this office. I think I am going to register with another office because the lockport Aspen transferred their patients to Joliet so maybe that’s a bit much for them and this is why I gave them 1 star.

Fantastic experience: I recommend this clinic with my eyes closed everyone is very professional and friendly, from when you enter through reception to the last part that is the financial very well, the dentist and the one who did the ultrasound x-rays are super excellent I felt comfortable and I am satisfied with the attention, soon I will receive my full treatment

Fantastic experience: Ellie was great, very attentive and cares for the patientl, listened to my issues I was having with a troublesome temp crown. She didn't mind spending the time to make it right and make it last until my permanent crown came in. Will recommend and be back

Fantastic experience: Everyone here is so nice, Ellie was so patient working with my partial until I was pain free. What a great experience

Positive experience: Money hungry. Got quoted 2500 to get my wisdom teeth removed. That crazy

Fantastic experience: I had a great experience at Aspen and will be back with my family. Ellie was great and very patient. The entire staff was kind and informative!

Fantastic experience: Thank you Ellie for your professional work. You were very polite and patient.

Fantastic experience: I came in for a cleaning and Carrie did an excellent job. I was done in about 20 minutes.

Fantastic experience: Soon as you walk in,stephanie the receptionist greets you with a smile! I have the best dental assistant Ellie too omg! She goes above and beyond and is SO sweet! She made me immediately feel welcomed and she is just the COOLEST! She always greets me with a smile! I am happy to say i got the coolest assistant ever And I cant forget my doctor Reyne! He is so thourough with what he does and makes sure you feel confident with your smile and helps make you feel accepted as a patient. He is very kind and does everything to ensure the patient is comfortable. I am blessed to have found the best dental team i could have ever possibly ended up with! If youre wanting to fix your teeth,I highly recommend this place! It feels so good to finally smile! Thank you Ellie and Reyne for making me feel confident again!!

Fantastic experience: Everyone here is awesome and I have never had anything but a great experience. Ellie helped me with a temp.drown and took the time to make sure I was happy with how my temp looked before she let me leave. Doc is always amazing and makes sure I am comfortable and everything is explained before he starts working. Carrie was amazing during my cleaning as well. We listened to great music and she explained what each step was going to be and made sure I wasn't in any pain. This is hands down the best experience I have ever had with a dental office. Truly amazing staff. I would recommend them to anyone looking for a dental practice.

Positive experience: My visit to Aspin Dental wasn't about crown treatment.

Negative experience: We went there and they lied about how many cavities we had and now all our fillings are falling out

Fantastic experience: I have been scared to go to the dentist for over a decade, and I've had many problems as a result. From the moment I walked into Aspen Dental in Joliet , I was treated with absolute understanding, compassion and professionalism. DA, Stephanie, the Hygienist, Carrie and my Dentist, Dr. Reynolds, took very good care of me, and I feel like I can actually smile again!

Fantastic experience: I don't have the best history with the dentist, but Ellie really helped me feel comfortable despite how nervous I was. Will schedule another visit here again.

Fantastic experience: Ellie was nice, helpful and made me feel comfortable with exceptional service!

Fantastic experience: Love the whole staff, everyone was nice and caring. Got my fillings done and cleaning and will be back!

Fantastic experience: Best place makes you feel super comfortable and Elly is the best! She is patient and super knowledgeable.

Negative experience: My appointment was at 1:30 , then two people came in. They got called before me and then I finally said when am I getting waited on? I’ve been here since 130 at this time. It’s 235. I told the lady if I don’t get waited on, I’m leaving. This is ridiculous so I came in to get x-rays and cleaning. I got x-ray done, but they didn’t clean my teeth because I guess the girl left. This is ridiculous. I was not happy with my service there. so now I have to come back to get my cleaning done

Fantastic experience: Good dentist very professional. Ellie the assistant was awesome very helpful and friendly.

Fantastic experience: The doctor and staff put me at ease and my appointment went very well.

Fantastic experience: I just love my experience. I felt everyone was kind and professional. They explained the procedures and answered all my question. I was relaxed and confident with everyone that took care of me. I would recommend everyone to Aspen Dental. Great people.

Negative experience: I scheduled my first appointment at Aspen in joliet for just a cleaning. The appointment was at 2.30pm than it was changed to 2.pm. I waited 30 minutes before they took me inside, I was waiting another 30 minutes inside for the dentist to see me. Total of one hour waiting and not being seen by anybody. I just walked away. Never again.

Fantastic experience: Got in an out in good time with excellent care and results

Fantastic experience: Ellie is great! She is very sweet and makes the Motto process very easy and seamless.

Negative experience: Great staff except for person who wants you to buy 3900+ in extras(no cavities mind you)( no insurance, retired)( dentist commented teeth look great) just to get a cap cemented back on. What a waste of 2hrs. The hard buy up is disappointing, especially when you are supposed to be helping people. Aspen - Joliet you need to find a manager who cares more about the people walking in the door then out of it.

Fantastic experience: Took me as a walk in and were very attentive and informative of my options and needs. Everyone there was very uplifting and positive.

Fantastic experience: Ellie the PA. Has been very hospitable through and the staff are awesome

Fantastic experience: Ellie did an amazing job attending me, she is very kind and helpful!

Negative experience: Be careful with their customer support team, I called made an appointment with them and asked if my insurance works for them and the ma. Said yes. I arrived then the front desk said ohh sorry we don't work with this insurance. Lost my day .

Positive experience: The dental hygienist I had today was by far the best I have ever had! Meticulous and thorough. She gets 10 stars. I like Aspen Dental, I subtracted a star because I had to wait a half hour past my appointment. I understand unavoidable things come up but it would have been nice if someone had said something instead of just letting me sit there wondering when I’d be seen.

Fantastic experience: I walked in for dental information. My questions were answered by receptionist. By the time I knew was going to have a appointment on the spot. Staff was wonderful. Meeting my new dentist Dr. Reyn he was franstick explaining everything about my teeth and asking what my needs were I was so excited. I have never felt so satisfied when hearing about my teeth. I then met Maor Khan operations manager. She was franstick helping me financially able to afford my dental procedures cost. I couldn't believe that I was finally going to be able to smile in pictures. I said to them to bring the cameras so I could be in a commercial for Aspeental in Joliet, IL. I can't wait to look at myself in the mirror and smile. Thank you so much for changing my life. You will always be my dental office. I would recommend to everyone.

Negative experience: Went in for an emergency filling and they pushed a ton of different services on me and I felt pressured. Luckily I ended up not going through with it and paid for my visit right then and there. I got a random bill a year after my dental appointment for that filling 9/19/25 for $377. I ended up getting that resolved after going back and forth with them. Did not have a good experience. Then I got a call today saying I had a missed appointment and past due balance when I’ve never even scheduled a follow up appointment as I made it clear I was not going back. I’m not sure why I keep getting contacted and getting appointments scheduled when I’m not making them. Went to my usual dentist and it was way cheaper and didn’t even need half those services they were pushing on me.

Fantastic experience: Angie and Stephanie were AWESOME!!! So helpful, professional, and incredibly kind! I had a new Dentist today, who was absolutely fabulous! He was patient, knowledgeable, and friendly! I was also fortunate enough to speak to two very nice ladies regarding my current bill and balance. They, too, were extremely attentive.

Fantastic experience: Friendly staff and always smiling, will walk you through everything when asked.

Fantastic experience: The team here truly went above and beyond. They were exceptionally professional and courteous, and they took the time to thoroughly address every question I had. I would highly recommend this office. Thank you again!

Negative experience: Don’t go to this location. As someone who also works in healthcare, has experience assisting in surgery, and educating patients, this place did not meet my expectations. They really treat you like you're just there to pay them. Went for a wisdom tooth extraction surgery today. I asked the surgeon if I could keep my teeth and he said no. :( The assistant didn’t tell me anything she was hooking me up to. Even the doctor wasn’t going to tell me when he was going to stick me. All he said was “just keep your arm straight so we can do this fast”. And I had to ask what they were giving me. No one ever verbally went over any risks with me or explained the process. When someone went over the medications I would need for post-op, she went through the instructions way too fast tor me to understand. I had to ask her to repeat herself. They seemed really rushed. That makes me worry about how elderly patients are treated and if they’re being informed properly. I asked how much all of the post-op medication would be and she said WITHOUT insurance it would be $22. My mom went to pick up the prescription after my surgery and it was over $60 WITH insurance. Asked the pharmacist for it without insurance too and he said it would cost even more. So…straight up lying about price when I had already previously mentioned my financial concern to them. My mom said at a different Aspen location, my brother was put in a wheelchair and wheeled to the car after his surgery. He was a lot more awake and talkative than me. I remember walking was very hard and I was very dizzy. I was given no wheelchair and my mom said there was no update on how the surgery went. She said someone just walked me out and said “she’s ready to go”. I was leaning against walls and stumbling. There was a wheelchair in the waiting room I’m not sure why they didn’t use it. I wasn’t given any irrigator and they only gave me 3 pieces of gauze to take home?? When I had 4 teeth extracted?? Doesn’t make sense at all. I would have gone somewhere else knowing what I do now. I want my time and money back.

Fantastic experience: It was an awesome experience , my family and friends will know how excellent they are

Fantastic experience: Today was a very long day, but I appreciate the staff getting me in today for a deep cleaning and to fix my crowns. I was in some bad bad shape thank you all

Positive experience: Everytime I have an appointment I am there at lease 1 1/2 hrs the last visit I just got up put my coat on and rescheduled.

Fantastic experience: Ellie was awesome and I will ask for her on going

Fantastic experience: Everyone is so kind here, respectful and show empathy and respect. The nicest dentist office I ever been to

Fantastic experience: Always an enjoyable visit. DA Ellie always makes me feel comfortable and always provides excellent service.

Negative experience: Aspen dental should be called Aspen dentures. I called to see if I can get a tooth pulled Immediately. They said, sure.Come on in no problem. mind you, I have one tooth on the bottom of my jaw, what need to be pulled.So of course , they had to take X rays for that one solo tooth, after dentist walked in and talked about how I had other loose teeth needed to be pulled immediately, I told them they're not to bad weight, Just pull the bad tooth, which he proceeded to say We need to makeup a plan for dentures, I told him that's down the road , just pull the tooth, but he directed me to a lady who wanted to discuss a plan about dentures, i told her I wasn't interested in this at this time.Just pull this one bad tooth.That is when the dentist said we do not extract one tooth so after wasting an hour in the office.And somebody out lying to me about getting my tooth pulled. i'm glad to have a doctor's appointment tomorrow to have it pulled by a professional dentist. All there interested in is pushing dentures if you're ready or not

Negative experience: I chipped my tooth and all I wanted was it to be filled. That’s it. This place was an utter mess. The X-Ray lady was a disaster. She had no idea how to place anything in my mouth, she gagged me like 10 Times, she admitted she had no idea what she was doing- waiting for others to do it. They said I needed a teeth cleaning and wouldn’t fill my chipped tooth unless it was part of the package AT $2,600!!!! I ended up going down the street and got my tooth filled for $47 and my teeth cleaning for $125. $2,600 for a filling and a teeth cleaning is just robbery. Pure trash if you ask me. Never go here unless you want to be scammed.

Fantastic experience: Great service and phenomenal staff! They were super friendly and helpful! Highly recommend this location!

Negative experience: The dentist, front office workers, and dental assistants were great but the office administrator/manager had very poor customer service and caused me to not want to come back or bring my family. I’m looking at alternative options because of her.

Negative experience: Horrible….waste of time and energy….all they wanna do is trick you into joining there dental plan….you come in for one thing….they completely ignore what you came in for and keep pushing their own dental plan…..

Fantastic experience: The doctor and staff were friendly! Absolutely love the new female doctor. My daughter loved her! The office has definitely improved from last year. Glad we were giving them another chance. The facility abd bathroo was clean! Thank you!

Negative experience: I was very displeased and very disappointed with my emergency trip to this Aspen dental. The only positive part about this horrible pain and situation was the front reception office assistant named Stephanie. She was beyond sweet and patient with me even though I was in excruciating pain. Dr. Kabeel was far from caring and very rude. She ask how I felt about pulling my teeth out and really wasn’t attempting to give any other options other than extraction, I stood firm on another option and then she mentioned root canals and a specialist. She then let me know that pain medication was not something she offered for new patients, even though you could clearly see the right side of my face was very swollen from my mouth all the way up to my right eye! She doesn’t let me know that she could prescribe penicillin and that I could get the rest of my initial exam done once I finish the antibiotics. To be fair on my part, I did ask if a different doctor would be available for me to possibly see and she let me know that that was not an option. We then concluded the visit with confirming my pharmacy for the antibiotics to be sent to, I read the pharmacy address off to dr.label twice and she confirmed it back to me. but upon checking with Stephanie at the front desk come to find out dr.kabeel sent it to the wrong pharmacy anyways that pharmacy was an hour away from me. Stephanie then let me know that dr. Kabeel was with a patient and would send it to the right pharmacy in 10 mins. It might be the pain or me overthinking it, but to me it seems as if she sent my prescription to the wrong pharmacy on purpose due to personality conflict. If you are in severe tooth pain don’t see dr.kabeel she will not help you !

Negative experience: They are never on time. I always have to wait. I'm so tired of it and yet if I was 15 minutes late.my appointment is canceled. May have to look for a new dentist, tired of it

Fantastic experience: Really great staff and service very friendly abd understanding

Negative experience: I am not happy with Aspen Dental. This is my mom’s second denture with this office because the first plate cracked so many times they had to replace it after about 10 months. She has had this one about 2 years and this is the 4th, maybe 5th, time that a tooth fell out of the denture - and never the same tooth. The “money back guarantee” is only good for 60 days, so I she has to deal with them since insurance will not cover a new one. They need to find a new dental lab that makes appliances that are worth the money we pay for them.

Fantastic experience: The staff was very professional and informative, the equipment they use was state at the art. The 3-D scanning was a dealbreaker very good technology five stars all the way.

Fantastic experience: Excellent people work here! My first time here was above and beyond. I need a lot of work done and they’ve mapped out the details. I only wish my insurance was better.

Negative experience: Well I was going to give 5 stars. Stephanie in the denture lab had been working with me and was doing a great job. I had been trying to get dentures that fit right for a terribly extended period of time. Dr Bales came in a couple of times and he was great, the other staff had been great too. Then after I got my dentures that fit great, (the Cant was off slightly, it hadn’t been on the wax tryin but couldn’t be fixed anyway, at least I could eat with them except for some rubbing) as with all dentures there are usually follow up visits to tweak them because of areas that rub. I came in for my 2nd visit after receiving them and there were a couple areas to tweak. We were having a difficult time with the partial and Stephanie said she would get the Dr. which she had done before, it had always been Dr Bales, but he wasn’t there that day. I don’t know exactly what she told this Dr or if it was Dr Jackie her self, this is how she identified herself to me, she came in and had a long conversation about “how extensive my history with Aspen went, and there comes a time when you have to just stop and that they may never be able to make me happy” I’m like WHAT? Make me happy, this long history was not about making me happy, it was about getting dentures I could eat with, these dentures fit well and needed some adjustments from rubbing, and that was only my 1st visit after receiving them. Stephanie did tweaks on delivery and she got most of them. Dr Jackie said Stephanie had to get back to the lab and would it be alright if she sent a tech in to do the tweaks?, I don’t know the techs at that office, I said no, because Stephanie is the one who makes the dentures, and the only one I had been working with. Unless and I guess it’s possible Stephanie didn’t want to help me anymore, but I wouldn’t know why, unless my comment about the Cant, she’s a perfectionist which was why I liked her, and she had been great. They left me in the room for a very long time, which I can imagine they were discussing what to do with me, at least that’s how I felt. Finally they came in gave me an appointment and I left. I canceled the appointment because I felt humiliated by Dr Jackie and I couldn’t go back. My dentures are still hurting me and I can wear them for awhile, but then I have to take them out to heal my mouth. I was never so embarrassed in my life. I never want to see that Dr Jackie ever again. I am still not sure what to do with my current dentures. I can’t get a refund, I need them. Also I started out at Aspen in Oswego, they were the best! The only problem was the lab there couldn’t get them to fit right and is why I went to Joliet. Dr Solita and Morgan were the best, they had done everything they could to get them right, everything! The whole staff there is great! They don’t make the dentures, someone else does. I would go back to Oswego for sure. Teri Putman Shelton

Negative experience: After an hour and half with a broken tooth, x-ray dentist spent 5 minutes with me to tell me I need to schedule another 2 appointments to schedule cleaning and take care of the filling. So after been at Aspen for 1.5 hours I was in same tooth pain as when I arrived. Go to a different dental office

Negative experience: The whole point of having my exam was to fix my front filling they had time to clean my teeth but didn't have time to fix the problem. Dissatisfied

Negative experience: Came in for tooth pain, they tried selling me on everything possible at an inflated price. Went somewhere else, received proper and personal care. Stop going to these chain dentists, stay local, your mouth and wallet will thank you.

Negative experience: Wish I could leave a 0 star review here. Scheduled emergency visit for a broken tooth here and when I came in they took pictures of my teeth told me what I already knew and then asked me if I had several thousand dollars to pay for it. Then I received a 200 dollar bill for it anyway. An absolute joke of a business that is completely out of touch. Do not go here.

Negative experience: Came in for a cleaning and took multiple X-rays and wanted to charge $600 for a cleaning. My insurance coverage for a cleaning is covered.

Negative experience: This dental office is only concerned with your money and insurance payments. They collected money up front even though we had insurance. And when we canceled the treatments they were supposed to issue a refund and have not done so. They have us on collections for services they didn’t provide. I highly recommend you don’t go here. Also they sneaked an electric toothbrush on us and didn’t realize it was charged additionally. Taking care of your dental needs is not a priority. Be advised and run. If you don’t want the headaches don’t go there I promise you will regret it.

Negative experience: They didn't care about what I wanted for my teeth they TOLD me what they were doing and charged me. I backed out of the 2 root canals that were very expensive and they don't except medicaid so I paid everything of out of pocket and because they couldn't charge me for something they hadn't done they refunded me and told me I could reschedule but not both for the same day because I canceled my other appt. Their policy is you can cancel and there's no punishment. 2 appointments instead of one is more expensive. That's 2 different doctors visits. And the end results is my teeth are very sensitive and the one that I had capped is huge and needs to be grind down but they refused to listen and said it was the numbing. Im getting everything fixed at joliet dental. The dentist was nice but they don't care about you once they get their money and I can't eat or drink anything without my mouth being very sensitive. I do not feel better after leaving there I feel like they ruined my teeth by making all the back ones sensitive. And eating is a big part of our every day life so choose wisely when getting your teeth worked on. How I chose them is they lied to me on the phone saying g they did metal fillings. They do not.

Negative experience: i hardly ever write reviews but my experience here was horrible. i came in for tooth pain and they weren’t even focused on the issue at hand, they were practically trying to force me into an expensive treatment that i didn’t even consent to. i couldn’t even close my mouth due to swelling and hadn’t eaten in 2 days due to the pain. i kept stating i couldn’t afford the plan however they were already coming up with a payment plan and setting up for the cleaning despite me reiterating i came for help for my singular tooth. the dentist barely looked at it and was beyond rude. each and every person that came into the room judged me and gave me the nastiest attitude. i had 5 people come into the room and all of them basically made me feel horrible. i cried as soon as i got into the car. they kicked me out immediately when i rejected their upselling. i told the lady i came in for just my tooth and i cannot afford a cleaning. the lady directed me to follow her and then pointed at the exit door. i was also told i was going to be prescribed something and because i didn’t do what they wanted, i never got it. i never received any treatment and still had to pay. i only did x-rays. do not go here. this was the worst staff ever. i am still utterly shocked at this place.

Fantastic experience: Everyone was nice and gentle. They made sure to be thorough with the process of X-rays. The Dr. made sure to converse with me about what is needed and when. I will be receiving a call about the costs for what is needed to get my mouth back healthy again.

Positive experience: Today's Dentist and assistant were awesome. Original appointment today was canceled and I was not notified. When I called to confirm I was told that appointment was canceled but were able to get me in later in the day

Negative experience: Waited an hour PAST my scheduled appt. I'm a new patient, so we did not start off well. Visit in total was over 2 hours. Look, I came in because I had tooth pain, I needed x-rays and the dentist, that's it. I appreciate the thoroughness, however, they almost sent.me.home to wait 3 weeks to see a specialist despite "thinking" I may have an infection, even though I explained that I'm immuno compromised. Dr. agreed to a ZPack, but it's been 4 hours since my visit and it hasn't been called in yet. Will not go back. Everyone is extremely nice but this isn't the place for me.

Negative experience: I don’t like a spend dental I feel they just want to see what they can get paid for doing like looking to see what kind of insurance you have so they can bill it my appointment was for a cleaning never got the cleaning only exray to see what they can get paid for doing

Fantastic experience: I had a cavity taken care of. The staff was awesome. Continue to make sure I was comfortable and kept me informed to the whole process. Very pleasant for a dentist visit! Highly recommend them!

Fantastic experience: My top front tooth on my upper plate came off I called Aspen and was told to stop in as soon as I could and they would fit me in. When I got there, I waited only a short time and they took my upper Plate and the loose tooth back to the lab and in no time they brought my Upper plate back and I was ready to go

Fantastic experience: I have been incredibly happy with the kindness and understanding of the community here. Every appointment has been very positive. And i am greatly impressed with the professionalism at this establishment!

Fantastic experience: Dr. Raksana is so sweet and personable. She is very informative and provides time for the patient to have questions asked. She has a great chair side manner. She is and will be the reason I return to Aspen dental for future needs.

Negative experience: What was supposed to be a routine checkup and cleaning turned into my feeling like the business transaction was more important than my needs. My "treatment plan" did not make me feel comfortable, especially when the financial person's attitude changed when I expressed that I needed to discuss the finances with my husband. My 1.5 hour visit did not include a cleaning, and I couldn't see myself continuing my visit for at least another hour for a deep clean when I have gotten regular 6 month cleaning for the last 2 years. A second opinion was sought and found a deep clean was not needed. Sad to say I did not get the warm and fuzzies from this office.

Fantastic experience: Love this dentist the doctor the best she has always been very good to me and I had surgery there she took her time and what at the paste that felt comfortable to me and answer any question I had . Will never go to another dentist again she the best

Positive experience: Wait time was a lil long,dentist chair was uncomfortable do to the long wait time,watching an old show on tv while waiting (at least have it on a news channel),but the service was 100 percent perfect pain level was on a 2 with 10 being the worst pain left out feeling better

Fantastic experience: I had a short but sweet experience all I needed to do was pick up my permanent set of dentures install them and go back home.

Fantastic experience: I would give 10 stars if I could. I had some dental issues ( my own fault ), and everyone at this office could not be more friendly, the dentist explains everything to you, the hygentista, same way very friendly and caring.

Fantastic experience: I'm so glad I chose Aspen Dental. Every single staff member I've interacted with is friendly, professional, and knowledgeable. I was reassured that even if they couldn't look up my insurance, the first visit would only be $29. Considering they took several XR's to get an idea of my oral health, this is an insanely good deal. I ultimately was able to find my insurance, and a full treatment plan was made for me same day! I've already gotten some fillings done and my teeth are already feeling so much more normal!! I had no idea I needed 7 fillings this entire time, and I've already gotten 3. They did an AMAZING job adjusting them until my bite was just right. I'm so glad they figured this out right away and got me in so quickly. For 7 fillings, follow ups, and a deep clean, my total was less than $700. Considering how bad my dental neglect has been, this is an extremely good price to me. I'm also on the spectrum and struggle immensely with my dental health, and they have been so understanding of this. My dental health has been neglected for an embarrassingly long time, but this was a place of no shame. The doc gave me hope, reassuring me that I'm going to get to a place of good health, and all the XR techs and assistants were extremely kind, attentive, and gentle. I always fear going to the dentist but they made this significantly easier for me. The office manager is super nice, too. He was extremely accommodating and made sure coming in would be a possibility for me on a crazy day!! Discussing payment for my treatment plan was a breeze and they offer multiple payment options to give you some leeway. THANK YOU ASPEN DENTAL!!!

Fantastic experience: So friendly the entire staff! Will be coming back here and making recommendations. Best dental service I have received in such a long time!

Fantastic experience: Everyone is very kind. Clean and comfortable facility. Operations manager Chris will go above and beyond for you to make sure you get the care you need.

Negative experience: First off the office staff(front desk, xray, and hygienist were great). That’s where the feeling that my pain and care mattered more than a $ sign. I came in with an exposed nerve and cracked tooth and still left in extreme pain. It felt rushed once I sat with the dentist and though the office manager apologized for the way I felt about the visit, sorry doesn’t fix the issue. If your policy is to basically do nothing on first time patients, that should have been said prior to the 20 X-rays. I have a “plan” that isn’t super clear because instead of the dentist going over it with me it was left to the office manager. Why would there be two cleanings scheduled prior to the exposed nerve issue? How is it possible the numbing wouldn’t work for the exposed nerve but would work for the deep clean? None of it made sense? Then to have the root canal and not a crown until way later? As a patient I shouldn’t be the one to voice the concern that having multiple root canals without a crown might cause further complications down the road. Especially with my dental history and issues. I’m sorry but the level of care needs to be explored. More time needs to be taken with patients before being PASSED off to an office manager to go over pricing. The funny thing is I was willing to pay whatever and have a clear plan laid out to me and have my questions answered very clearly but I was made to feel rushed and that going over PRICING was more important. I’ll never ever go to an Aspen Dental again and I’ll always tell everyone to avoid it if asked.

Fantastic experience: Aspen dental staff and workers were also very friendly and helpful. I absolutely enjoyed everybody there and I had an extremely pleasant experience and I plan to go back again. I have found my new dental facility.

Fantastic experience: Absolutely wonderful and compassionate professionals. My dental assistant was so sweet and gentle taking my X-rays and the Dentist was also very kind and compassionate. I felt very cared for. Thank you for being so kind to me.

Fantastic experience: Just received my permanent dentures and they feel & look great. I can’t stop smiling !!!!! It’s been many years since I’ve smiled…Thanks Aspen Dental for taking your time to get it right.

Fantastic experience: Came in yesterday for a exam, staff was very kind and made me feel comfortable. The dr was very nice and made sure to explain everything to me and took her time. I got a cleaning afterwards and the hygienist Carrie was very nice and professional. 10/10 I couldnt reccomend this place enough!!!!

Fantastic experience: I had a chip in my tooth was causing me intense pain. Aspen Dental was able to get me in quick and get me a solution fast. No more pain and an overall better smile. Definitely a great place to come in for all dental needs!

Fantastic experience: After a long stretch of time where I didn't have the means or insurance to go to the dentist, I finally had the chance to get some much needed dental care with Aspen. They were absolutely wonderful and customer service was great. The staff was friendly and caring, and they were more than willing to work with me with my financial constraints and find me affordable means of getting the necessary procedures done to save my dental health. Just from one visit I can tell this definitely is a practice that cares deeply for their patients and is willing to go the distance to make sure they treat their patients with respect, empathy, and understanding. I'm very happy with my experience so far and am looking forward to having regular cleanings and treatment to further improve my smile with Aspen. Thank you so much!

Negative experience: I felt the office cared more about how I was going to pay rather than me as a patient. I told them I was in pain when I arrived but it was never addressed until I said something afterwards. They never went over the estimated bill with me, the financial guy just gave me a number and that was it.

Fantastic experience: The staff made mey experience very easy and relaxing. I was taken care of with respect and treated better than words can describe. If it was based on a 10 out of 10 I give them and 11 on my care. Keep up the great work!!

Negative experience: Spouse came here only because it’s the only office open on Saturdays specifically for a cleaning. He was informed once he got there for a cleaning that the Hygenist doesn’t work on Saturdays and they could only do X-rays. So he came back on weekday. Two appointments for a cleaning. Also his insurance information was entered incorrectly by the office after they had the card and now the insurance won’t pay the claim until the office fixes it. I called a month ago and asked them to fix it and it was resubmitted but his subscriber number was not fixed so insurance still won’t pay. Have contacted the office number a second time to ask them to resubmit again and the hold time is ridiculous. There is no email to handle this either. Completely unprofessional office and we will not be going back here. What a headache.

Fantastic experience: I needed an emergency dentist while traveling. I could not have asked for a better group of professionals. From the lovely front desk woman to Dr. Jackie. Even the finance guy wad great. They helped me right away and got me on a good track going forward. I'm a full-time rver so we never know where we are going to be. I'm very Happy that Aspen dental is nationwide. Thank you again.

Fantastic experience: I NEVER thought I would’ve have a great dental experience. The minute you walk through the door ending with checking out…impressive. I’m not so scared to go to the dentist anymore.

Fantastic experience: So everyone there is super awesome. Not one single negative interaction. Very professional and just enough sweetness to make you feel like your visiting a friend's house and not the Dentist.

Negative experience: I legit only came in to have a cleaning done. First time ever at this type of dental chain. Spent all of four minutes with the dentists. Then was ushered to sit down and discuss payment before they’d proceed with any dental work. They wanted $1000 out of pocket for a teeth cleaning due that day. Unreal. Avoid this place at all costs. I’ve never once been treated like this at ANY other dentist I’ve ever went to in the forty years I’ve been on this planet. Up sold on everything from antibiotics to Invisalign to a new toothbrush. Total for the day was $5,700….‍♂️

Fantastic experience: Absolutely amazing! Every single person that I encountered was polite and welcoming beyond measure! I have a couple more appointments to go but I really feel as comfortable as possible,with my crazy anxiety, that they will continue to make sure im ok and happy with everything planned. i would score 100 stars if i could!