Aspen Dental - Fairlawn, OH

Fantastic experience: It was an excellent experience. Everyone was great and very Professional. Thank You Again

Fantastic experience: Monday was my first time visiting and I had to go in the next two days to have a procedure done. I couldn’t be make happy with my dental experience. Everyone was so wonderful and welcoming. Mat at the front desk was wonderful and has a great energy to great you into the office! Dan, was fantastic when I had questions. MEGAN (she currently has red hair) WAS AMAZING for my dental procedure. Explained everything she was doing, had wonderful customer service and made it the BEST dental experience I have ever had. THANK YOU MEGAN!!

Fantastic experience: I have had 2 visits here in the last two weeks and I can tell things are turning around in this office. New staff and a dentist who has amazing bedside manner! I’ve been a patient here for years bc there are no dental offices around me and I am impressed with the improvements so far.

Negative experience: If i could give no stars i would. Everything about this place is unprofessional. i have had 5 appointments for a simple root canal. There is no way it should take that many appointments. And the last appointment was for yesterday at 4pm, i show up and they are CLOSED. No phone call, was never made aware. The people in all office that i have been too ( Fairlawn, Medina and Massillon) are BEYOND unprofessional. Showed up for my 10am appointment at the Massillon office and wasn't seen till 11, all while they are yapping within ear shot. I have to go back to have my root canal finished in Medina, well over an hour from my home , no temporary crown given. Stay away if you can, i will never be going back here and will make sure everyone i know knows not to go here. I didn't even get a phone call back after the voicemail i left.

Negative experience: Employees are kind, sure, but this place is a scam. Told me I had multiple cavities and gingivitis and needed to pay thousands of dollars out of pocket for my wisdom teeth. I waited for 45 minutes in the chair after X-rays for the doctor to spend 30 seconds in my mouth and tell me all of that^^. They also don’t have a hygienist on staff so I spend a hour and a half for that. Then they made me look at payment plans because the price for the surgery was too high and treated me like a child. When leaving they said “leave us a review so people know we’re good now”. I will never go back there and will always tell people not to. I went to a small family owned practice and was walked through every step, never had my time wasted, and was told no cavities and no gingivitis and my mouth health was beautiful. Gave me a referral to an oral surgeon that was in service for my TMJ instead of aspen saying it was wisdom teeth I had to pay them for. This aspen is horrible and the facility is gross, holes in the walls, dirty floors, and drawers with crooked and falling off labels like nobody has ever organized it. I complained about this visit a lot to my friends and just went somewhere else, and seeing how it SHOULD be done, I had to explain what happened to me at this visit.

Fantastic experience: They were so patient and comforting. As an adult it gives me high anxiety just going to the dentist and being seen. They made everything easy to understand and I felt absolutely no judgement from them, they were just happy i made it in.

Fantastic experience: Great experience - especially for a dentist lol People were very pleasant and helpful! Very happy with my dental work! Dentist took the time to explain everything that was done. Thank you Aspen Dental!

Negative experience: Worst customer service. I understand that Aspen is only in business to make money but when I refused to let them take x-rays, they made up a B.S. excuse that they could do my teeth cleaning because my teeth needed scaling and I would have to make another appointment for another day. There was only one other patient in the office besides me. Also, they changed my appointment time without asking me if that was okay. They must think that no one else in the world works except them. If I could give them zero stars I would.

Fantastic experience: All my visits have been great!

Fantastic experience: I appreciate the knowlegeable doctor as well as the professionalism of the staff that took care of me today. Thank you!

Negative experience: Yeah I will not be returning. The dentist is had my first visit with fish hooked me in the side of the mouth with the mirror they use to look inside your mouth. Seemed very uninterested and not engaged in the appointment at all.

Negative experience: I brought my 80 year old mother there for a consultation for a new set of dentures. The dentist spent maybe 3-5 minutes with her, and my mom had some difficulty both hearing and understanding her. She offered just one scenario, and no other alternative. We then waited very close to 40 minutes to speak to the financial person to find that ONE answer was 23,000. She actually leaned in and suggested getting a second opinion. In all the time we waited and looking around, their floors were filthy and stained. We ARE going for a second opinion. Skip this place!!!

Fantastic experience: Casandra and Dr. PATEL were wonderful and very helpful. I highly recommend this location.

Fantastic experience: Jessica I, the new office manager was so friendly and created a welcoming environment. I was a little upset when I arrived, my denture had broken. Jessica, the techs, and the doctor we so supportive and worked to repair my device quickly, but rather than just let me deal with the potential re-break, they were able to do a remake, under warranty. I know we tend to expect warranty’s to cover these things, but I was anxious that they would try to find a reason not to cover their work. I was very pleased when Jessica told me that would be redone under warranty. The new team at ASPEN of Fairlawn is really working hard to build their brand, and it shows. Customer service was top notch. Even the Regiomal Manager, Katie, could be seen providing prompt support to her team. It was a different office in just 3 years. If you have not been there in a while, and you need some dental work and don’t have a dentist, I would recommend stopping in and seeing them.

Fantastic experience: Great experience! Dr. Patel and his staff were friendly and helpful. The office was clean and well run. Loved that they accept my insurance and would recommend them.

Positive experience: My experience with getting fillings done wasn’t very good. I almost choked on all the water they used

Negative experience: Calls me 30 minutes before my appointment to cancel because the doctor is not in. They don’t care about your time or if you took off work. AVOID rude staff

Fantastic experience: I’ve had such a great experience with Aspen Dental in Fairlawn, especially with Dr. Patel and the entire team. From the moment you walk in, the staff is incredibly kind, welcoming, and attentive—they truly make you feel comfortable from start to finish. Scheduling has always been easy, and they’re very accommodating when it comes to fitting appointments into my busy schedule. Anytime I’ve had an issue or needed to be seen quickly, they’ve made it happen without hesitation. What really stands out is how transparent and helpful they are when it comes to treatment options and budgeting. They take the time to explain everything clearly and work with you to find solutions that make sense financially, which I really appreciate. I also want to mention my mother-in-law’s experience—she got dentures here, and they look absolutely amazing. Her entire process, from consultation to final result, was smooth, easy, and handled with such care and professionalism. If you’re looking for a dental office in Fairlawn that offers excellent care, flexible scheduling, cosmetic dentistry, and a genuinely friendly team, I highly recommend Aspen Dental and Dr. Patel.

Fantastic experience: Very friendly staff. Answered my question to the best of their knowledge. (03-18-2026) Katie and Diana were amazing! Great customer service

Fantastic experience: The staff in Fairlawn is fantastic. They were kind, courteous, and efficient. I appreciated it!!

Fantastic experience: I enjoyed my visit. Very nice atmosphere and employees

Fantastic experience: They were on point l, understanding, and took the time to make sure I was comfortable and ok with everything that was happening

Positive experience: They were able to schedule us in timely manner. Pleasant staff. The Dentist explained things thoroughly. My mom received her dentures in 3 days of our initial visit. We came in for an adjustment the next day and the staff was happy to help us. Trinity was very pleasant, eager to help and personable. I could tell she enjoys her job. I would recommend this dental office.

Fantastic experience: Dr. Patel , and staff was great took extra time to make sure I was comfortable and safe when leaving. Even wants to talk to me tomorrow to check on me, Great doc and staff. 2 teeth pulled !!!

Fantastic experience: The dental hygiene did an excellent job on my teeth. She not only educated me on how to maintain good dental hygiene. She made you feel comfortable. The office greeted you with a smile and had good energy.

Fantastic experience: Staff was very nice. Made me feel real comfortable. Dr. Patel did a wonderful job on removing 4 teeth for me.

Fantastic experience: My daughter is a patient here. Every time she has called with an emergency, they get her right in. They are very gentle and have done an excellent job with her dental care.

Fantastic experience: Dr Patel was amazing and extremely helpful the whole time and through the whole process

Fantastic experience: Dr. Patel helped me understand my X-rays in a very clear and concise manner! Excellent service!

Fantastic experience: A-1 Customer Service, Very knowledgeable & , informative about the product I needed. Dr’s & staff was very friendly & kind. Customer Technician work with the pricing for me & was able to lower the price of my product. I rate Aspen Dental a 10 & will recommend there service to anyone.

Fantastic experience: The staff went above and beyond to make sure I had what I needed. Whole new staff and it's absolutely for the better, incredible service!

Fantastic experience: I sincerely appreciate the exceptional, professional, and compassionate care I recently received. In particular, Zahra, Office Mgr, always greeted me with a smile, remembered and acknowledged me by my first name, and personally oversaw each step in the dental replacement process. Dr Patel and Igor, on-site technician, thoroughly explained every step in the process, answered all my questions and willingly made adjustments to provide me with a perfect fit denture. Cassandra and Trinity, personable dental assistants, demonstrated a high level of expertise and ensured my well-being, understanding, and comfort. I feel truly fortunate to have been in the capable hands of the Fairlawn dental team. I gladly recommend this office to persons seeking quality dental care.

Negative experience: Aspen Dental tried telling me I needed $30k in work done. Second opinion gotten and none of that work was needed. Do not pass go, do not recommend!

Negative experience: Very unprofessional. Ruined my significant others smile permanently. Doctor is not only a horrible doctor, but not a good person. Do Fairlawn a favor and close this location permanently. Aspen is the used car dealership of dentistry, but this location is by far the worst.

Negative experience: Horrible service. More in a hurry to leave than to help a patient. Forgot to send out prescriptions twice and took no accountability. Then getting a hold of them is like pulling teeth (no pun intended). Aspen good, the one in Fairlawn, absolutely not. I would also like to add that the staff was not very “gentle” either. Instead of making sure the patient is ok, they force something in someone’s mouth and gags them repeatedly until they recommended someone else help them. So they just gave up.

Fantastic experience: Staff is amazing from check in to check out. Had my second appointment today and I am already feeling much better. Dr. Patel is amazing. She is straight to the point, but so very kind abouteverything. At no point did I feel judged by anyone in the office.

Negative experience: This office is horrible. I thought I was on a hidden camera show. Dentist does not care, seems like she is fresh out of school and this was the only office that gave her a job. Multiple patients complained in lobby about being misled about charges, and having work done multiple times because of things just never being done correctly. Employees on their phones and laughing at patients. Floors stained, chairs broken, bugs in ceiling lights, stains on wall that resemble blood. If you’re thinking of visiting this office, don’t. Run far, far away. Your health depends on it.

Negative experience: This review is submitted to provide a factual and well-documented account of my ongoing experience with Aspen Dental (Fairlawn, OH) and its parent organization, TAG. After several months and escalation through at least six separate company representatives, the matter remains unresolved. Each point of contact has failed to deliver on stated commitments or has shifted responsibility to the patient. This reflects systemic deficiencies in communication, billing integrity, and accountability within the organization. Documented Issues: Insurance information requested multiple times (four separate instances), yet no claim was ever submitted. Thousands of dollars were collected upfront with assurances that insurance would be billed afterward, which did not occur. Misleading representations about billing procedures and inaccurate communication, including claims of unmade voicemails. Marketing statements about “simplifying dental insurance” that directly contradict the consumer experience. Dismissive and patient-blaming responses when addressing clear administrative errors. As a pro se litigant, I retain the legal right to publish and disclose an accurate record of my experience. My documentation exceeds 100 pages, including correspondence, timelines, and exhibits supporting each concern. Despite nine months of engagement, the only proposed resolution has been a refund—formally rejected as inadequate. This is not an isolated incident but a pattern of operational and compliance failures. Transparency in billing, accuracy in record handling, and adherence to consumer protection standards are essential obligations in healthcare service delivery. Employee Performance (based on direct contact): Katelyn “Katie” N., Regional Manager (Cleveland, OH): ⭐⭐ — Maintained professionalism and courtesy; however, follow-through was incomplete and the issue remained unresolved. Jessica, Territory Manager (Ohio): ⭐ — Demonstrated dismissive and unprofessional communication during the most recent interaction. Consumers deserve transparency and accountability from providers entrusted with their care and financial information. My objective is to ensure that future patients have access to an accurate representation of this organization’s practices. I will continue pursuing all appropriate remedies and sharing my experience through formal consumer and professional channels until the matter is addressed in full compliance with applicable standards and laws

Fantastic experience: Everyone was super friendly and everything I’ve had done here is done in a timely manner. The new surgeon is very nice, all around a great place !

Fantastic experience: Very friendly NEW STAFF!!!!!!!! Quick to get an appointment. Clean, will get you what you need done highly recommend

Negative experience: This place is horrible. The equipment is outdated. They over book the appointments. I was waiting almost 2 hours for a route teeth cleaning. No one came to check on me they just left me in an empty room with no updates of when a dentist would be in to see me. I would never recommend this location nor would I ever return.

Fantastic experience: Meghan did great with my impressions and Dr Patel made sure the teeth match with my permanent partial well

Fantastic experience: First few visits went good but after I got my dentures they didn't fit, was very unhappy, but went back today they were amazing

Negative experience: They do a scam where the have you see if you’re pre approved for a payment plan and then put an inquiry through on your credit. They’re awful.

Negative experience: Front Desk person was rude and obnoxious she yelled at me through stuff at me and was very mean. The place would be better if she wasn’t there

Fantastic experience: I’ve been going to Aspen Dental for quite some time and always had a pleasant experience, but today was truly exceptional. The dentist was incredibly thorough, explained everything in detail, and made sure I felt comfortable asking any questions — nothing ever felt silly. Tiffany, the office manager, was fantastic as well. She broke everything down clearly, made me feel heard, and truly valued as a patient. 10/10 would recommend Aspen Dental!

Negative experience: They got me in next day which was nice because my dentist is closed on the weekends, however, I went in to get a popcorn kernel unstuck from between my two teeth and almost left getting a root canal… After the dentist looked at the teeth the popcorn was in, she said there was nothing but I needed some work done. I told her if I need anything done that I would go to my primary dentist when they open, and she said she understood but then said that a “manager” was coming in to see me shortly. I thought ok maybe that’s to check me out or something. I sat back there for 20 MINS and no one came! I asked the very nice hygienist lady as she was walking by if anyone was coming and told her a manager was coming and she said you only speak with the “manager” if you’re getting work done! I was baffled, and not too sure why after I literally JUST told the dentist that I didn’t want any work done there, she proceeds to do it still. It weirded me out and I just left there a little confused and in pain so I’m giving 1 star for the quickness of getting an appointment and 1 star for the very nice hygienist lady. It was worth a shot but next time I’ll just wait for my primary dentist.

Positive experience: Tiffany was amazing!! The process at Aspen was a little off putting at first, with the automatic speech given by the front desk staff that felt very impersonal while taking x-rays, to the exam when there felt like a lot of secret talk between the staff and the doctor, and then we met with Tiffany. She sat with us and explained to us what just happened, what the doctor's recommendations were, what the best timeline and finical decisions were. She took the time to understand our wants and feelings surrounding the diagnostic recommendations and what that truly meant for the patient. Tiffany went above and beyond to make us feel comfortable and well taken care of.

Positive experience: Big improvement. This went from a 1 star review to a 4 star review. The office is much more organized and everything went very smoothly at my visit. I would now recommend this location for your dental needs.

Fantastic experience: I had to wait about 40 mins after my appointment and it’s ok it’s a medical office so I expect it. Had an awesome experience. I have been to many many dentist in the last 24 years and they are by far my favorite.

Fantastic experience: They worked with me and figured it out how to get all my dentures and my teeth fixed I couldn't have done it without them. I'm so grateful.

Fantastic experience: Team was great and helpful. Got me in same day and made the process so easy! Would absolutely recommend.

Fantastic experience: Great staff wonderful doctor very friendly and helpful wouldn't go anywhere else

Negative experience: I went to Aspen Dental for a check-up and cleaning. Since my dentist wasn’t there, I was seen by Dr. Singh, who told me I had 13 cavities after X-rays I was never shown — and they didn’t even clean my teeth. I got a second opinion at another office, which was far more professional, and they confirmed I have 0 cavities. Aspen Dental tried to push me into thousands of dollars in unnecessary treatment. I will never use Aspen Dental again.

Positive experience: I had to wait a little to go back from my appointment, but the lady who helped me at the desk about all the costs was very helpful, patient, and kind. It took a long time to get everything situated yet she took the time to explain everything in detail to me til the very end.

Fantastic experience: Kinda staff. They went over everything I needed and explained everything clearly. They were able to answer all my questions and made me feel very confident in my decision to move forward with services!

Fantastic experience: Edit: They have a new office manager, Tiffany, who immediately resolved our issues in one phone call. Our insurance WAS accepted. We were right. We got the exact price we should have. The care itself has never been an issue, it’s just been insurance snags. In fact, we highly recommend their dentures. If you’ve had problems in the past I can recommend giving them another go! I’ve already wasted enough time because of these people, so suffice it to say they have a huge problem when it comes to knowing which insurance policies/ companies they are in network with or not. They seem to have a huge problem when it comes working with AARP insurance administrated through Delta Dental. Two of my family members successfully managed to get care through this plan in the past after a struggle, so one would think they would have learned from it. They have not, however, so despite confirming they accept it before our appointment today - after they told us they don’t. So I go to the insurance site to triple check - they are. I’m starting to suspect they just don’t want to honor the contract because normally they’d be able to get 2700 out of a set of dentures - maybe the patient would pay 2/3 and the insurance would pay the rest - but with Deltacare USA we pay 365 for an upper + 365 for lower. That’s IT. That’s all they get out of it. There’s no charging insurance for the rest of it - we pay the agreed upon price based on a code we look up in the booklet we are given. We have done this TWICE BEFORE SUCESSFULLY - I repeat. It took some time, but we did it, and we were happy despite the wrestling and time it took up. But now? After two pointless appointments and several phone calls we are back at square one? Not happy.

Fantastic experience: I was irritated at first but there was just some confusion. My experience was phenomenal. I dislike teeth and tooth pain we went over as MANY treatment plans as we could and I’m so happy to be following up on them! They are great.Tiffany and Sam are both super nice

Fantastic experience: Sam is the absolute best and nicest person! I got two teeth pulled and she was so nice and informative

Fantastic experience: I had a wonderful experience with the staff, who were not only excellent but also incredibly friendly. I felt completely at ease during my visit, which made a world of difference. They were able to accommodate me on short notice, for which I’m truly grateful. I wholeheartedly recommend this place over Akron Family Dental; they have a fantastic team. Just a heads-up though—if you're working with a budget and have insurance, expect to pay around $300 or more. It's definitely worth it for the care you receive.

Fantastic experience: The staff from the front desk, to the dental assistant, and dentist were incredibly kind and eased my mind regarding procedures I needed done. Upon checking out, they were upfront on cost and options regarding treatment in the total aspect of my services needed. Their attitudes were compassionate and caring, I highly recommend Aspen Dental!

Fantastic experience: Everyone there was very friendly and was very good at explaining things to me. I will definitely consider them for future dentistry work.

Negative experience: So, this location isn't taking kids right now. Would have been nice to know before I booked my kid and showed up. The website shouldn't of let me book her, or I should have been called or texted. Very unprofessional from an office management perspective. For the record, I've been to this location in the past with my child with no issues. Lost my business, and you can blame management for that.

Negative experience: So I made an appointment for my daughter and I and the person I talked to verified that they see kids 6 and up. Today was the day of her appointment and I called ahead to see if there was anything that was needed as it was my husband that was bringing her and I'm glad I did because I was then told that the dentist does not see kids under the age of 14 and that she was not even on the schedule to be seen! So if I did not call ahead this would of been a huge waste of time for my husband and daughter. I dont remember who I talked to but there was a serious miscommunication and I hope that this isn't repeated in the future for anyone else and hopefully I won't have any issues when it comes time for my appointment.

Negative experience: I called three times after going to my appointment at 11:30 a.m.because my antibiotics for an infection wasn't sent to the pharmacy. I was assured that it was being sent each time I called. When I went to the pharmacy for the last time, it still wasn't there. I called the office again and this time it was closed. So, now, I have to wait until Monday to get antibiotics for an infection when I have severe pain from it.

Negative experience: The Worst If I could give a lower star I would. All I wanted was a cleaning. I was told I had to get all the other services they recommended. $2918 with my portion after insurance $1182 They wouldn't give me just the cleaning I wanted. I complained vigorously. I don't trust them at all. I went to another dentist that told me I didn't need all the services Aspen wanted to charge me for.

Negative experience: I had a fracture and my denture and I had Aspen dental repair it. My denture fits terribly now and causing much pain to try to wear it. After contacting them it is nearly a week before I can get back to get it readjusted

Fantastic experience: They are super friendly and helpful although AND this is my fault not really! My place of employment will not except a doctors note for dental work so I have not been able to attend most of my appointments. I hope to reschedule my appointments for futuredates!! Thank you for being kind and understanding!!!!

Fantastic experience: Everyone wasl kind, professional, and efficient. I am very happy I chose Aspen Dental and I will recommend Aspen Dental to my family and friends.

Negative experience: This has got to be one of the most poorly run businesses in existence. It would be quite impressive actually if it wasn't such a nuisance. Not one of my interactions has been pleasant nor gone according to plan. At my initial appointment, which was scheduled for 8am, I sat in the lobby until almost 9am, at which point I asked how much longer it would be; I ultimately wasn't seen for another 20 minutes. Then when I scheduled a follow up appointment, this time for 8:30am, I still hadn't been taken back for my appointment by 9am. I ultimately left due to needing to attend another meeting and the staff stating they were running behind. Have you ever heard of a doctor's office that runs behind in the MORNING? Again, it's impressive how incompetently this office is run. In another attempt to reschedule my appointment, I blatantly asked office staff if I would be seen on time if I had the first appointment of the day, to which the gal responded "the hygienist regularly comes in 15 minutes late so you would be seen by around 8:15 or so." So not only is it poorly run, the office is aware that it is poorly run! Great. I was willing to give them this last chance and went through with rescheduling for several weeks out into May (my intake was in February). I was supposed to be booked on a Friday but received confirmation emails that I was incorrectly booked on a Saturday; when I called to change this, the Friday time was no longer available. Fine, at this point, I'll take anything UNTIL I received several notifications that my appointment has been cancelled due to the doctor not being in the office that day. In conclusion, this is the most knowingly unorganized office that not only permits it's staff to delay appointments but also refuses to adapt its practices to compensate for its weaknesses. If you have an option to go to literally any other dental office, I would recommend you go ahead and leave this site and go book elsewhere.

Negative experience: I have never seen anything like this office. I wouldn't go back there for nothing. When I tell you this office was dirty that is an understatement. This office was filthy and there was what looked like blood on the floor. The equipment actually had tape on it like it was holding it together. The floor looks as if it has not been cleaned for a very long time and the tubing from the drills etc are all laying on the floor. I could go on and on...do not trust this place for your dental care if you care at all about your health.

Fantastic experience: I have gone to Aspen for the last 12 years. Incredible staff all around. They take extremely stressful (for me) visits and put you at ease. I appreciate the time they spend explaining everything.

Fantastic experience: Taylor and Alexis in the front were two of the BEST people. I've had really pain teeth pain and today was the last straw and they were able to get me scheduled with an oral surgeon SAME DAY. 10/10 will come back again i love these girls

Fantastic experience: Absolutely the Best! I had an amazing experience with Dr. Itisha. From the moment i walked into her office. I felt at ease. She is incredibly professional, gentle and clearly passionate about her work. She explained everything in detail, made sure I was comfortable throughout the procedure, and delivered outstanding result. My teeth have never looked or felt better! If you’re looking for skilled and caring dentist. I highly recommend Dr. Itisha. Five stars all the way.

Fantastic experience: Took my 72 year mom to Aspen Dental at Fairlawn office for comprehensive dental care. Mya, Dr Patel and office manager Taylor are outstanding at giving great patient experience start to finish. Thanks to Dr Patel! she was very attentive and explained everything that needs to be done and why in detail. The whole team made her feel comfortable and taken care of during visit. Its not their fault dental insurance companies doesn’t cover most costs of treatments but they work very hard to keep your oral health intact and healthy smiles! I recommend making your appointments at this office for your oral needs or dental emergencies

Positive experience: Staff was excellent even bought my daughter some Pizza. They were very understanding but Prices are way outrageous charging outside cost of insurance! I cannot believe how long the wait was with an appointment which is really hard with a person that has special needs. I will never take any family member back way over priced. Aspen Dental needs to learn about how to work with special needs patients and understand that you may not get an X-ray and that’s ok. It’s not about the money it’s about taking care of the customer .

Negative experience: If I could give 0 stars I would. Front desk staff is nice enough. The doctor who “worked” with me was rude as all hell and they want to charge me an arm and a leg for something I specifically already said I don’t want done or focused on. She was rushed, barely spent time with me to go over what I actually went in for. The facilities is not clean or taken care of. Do NOT waste your time.

Fantastic experience: When I came to the Aspen dental in Faiawn I felt so comfortable and welcomed by all the staff members. Dr.Patel made sure that I felt comforted thought my vist. Dr.Patel is just so smart, professional and she always take the time to understand the problem and gives excellent treatment. I would recommend this place to many!

Fantastic experience: Dr patel did good job explaining what can be done for my dental health, I am very happy with her service after gating good service from her I decided to take my daughter and son at aspen as I was taking them to other dentist Dr patel is very good at what she is doing

Fantastic experience: The new Doctor, Dr. Patel has an amazing team! It all flows from her and the way she treats her staff and patients. From the receptionist to the hygienist and the Dr, they are a cohesive unit. I just had a cleaning today along with x-rays. Very affordable and the staff was excellent and extremely nice and welcoming. I am excited to go back for my future appointments! I would highly recommend!

Negative experience: Aspen Dental took literally a year to fix the problems they created when doing my implants and making my teeth. My calls are 99% not returned. Jessica, a regional manager or some type of supervisor promise. She’d call me back after I got my teeth in. She has not despite me calling and leaving three messages. This is not the only Aspen employee who said they would call me back and did not The original Doctor Who were fitting my teeth, made many mistakes, causing me to lose Time at work when she made mistakes on my dentures, I would not recommend this organization to my worst enemy

Negative experience: Waited an hour and a half as a new patient. No teeth cleaning and felt like they were just trying to set you up to maximize their profit. The girl who took my X-rays and the person ar front desk were nice though.Worst experience at a dentist office I’ve ever had. I’d rather have gotten a root canal

Fantastic experience: So I have been someone that hates the dentist. I haven't been in many many years and I have read review and reviews and always bad. I came to Aspen dental here in fairlawn and they really make you feel comfortable. They don't make you feel like crap that your teeth aren't great they get you a plan to work on and get it right with respect and dignity. Dr Patel and Mia are great. Mia I have had her twice and she has been great. If your on the fence come see them here at this Aspen dental.

Positive experience: I went in to have a tooth repaired (filling). After waiting for what seemed like forever the dentist to examine my teeth. I was told it couldn't be repaired. So after further examination it ended up that I was going to need the tooth pulled but then I would need to get a new partial. Didn't end there - I was told I needed three other teeth pulled which would require an upper partial. All for a low cost of 8K with easy payments. BS! I only wanted a tooth repaired and was not having any other issues. What is this - a bait & switch operation? Overall the staff was great and treated me with respect. Now a decision to be made?? OUCH.

Fantastic experience: I had an amazing experience at Aspen Dental with Dr. Patel! From the moment I walked in, the staff was welcoming, and Dr. Patel made sure I was comforted throughout my visit. She’s incredibly knowledgeable, professional, and delivers top quality care. Her attention to detail and genuine care for her patients sets her apart. She takes the time to explain everything clearly, ensuring you feel confident in your treatment plan. The entire process was seamless, and I can confidently say this was the best dental care I’ve ever received. If you’re looking for a dentist who is not only highly skilled but also kind and dedicated to her patients, Dr. Patel is the one to see.

Fantastic experience: Since I was a child I've always had this fear of going to the dentist. I hear so many bad stories about wisdom teeth being pulled and honestly it kept me from going to the dentist. Today I was treated by Dr. Patel and she was beyond incredible! I was literally left at a loss for words! I won't be going anywhere else from here on out. That whole office is invited to the cookout Thank you all!

Negative experience: Scheduled an appointment yesterday at 2:30pm for major gum pain. I waited over an hour to be seen (during which several patients went in front of me). I then received some x-rays, and was told the dentist would be in within 5 to 7 minutes. 30 minutes later, the dentist comes in, and spends maybe 2 or 3 minutes examining my mouth. He says my gums look perfectly fine - and that I have 5 cavities that needed filled (at a cost of $2,200). He didn't even show me the x-rays, but prescribed a Z-Pak. I waited almost 2 hours to be seen for 3 minutes. I decided to go to an alternate provider for a second opinion the next day. The alternate provider mentioned that the cavities are "microscopic" and they are reversible. The provider showed me my x-rays, what the doctor saw were cavities and "why she doesn't agree." However, I do have periodontitis II, and my gums are really really swollen. The hygienist recommended a deep clean, and said I should be good to go. Absolutely terrible experience at this location - please go elsewhere.

Negative experience: Took 2 weeks short of a year to get the dentures. They still don’t fit so spend time in their box Had a young girl refit them and the top denture falls down. Gave them almost a year to get it right Had multiple dentists and assistances. When they pulled all the teeth we left the office with blood running down his chin. Told to go home and put gauzes on and apply pressure.

Negative experience: Staff was super friendly and patient, very helpful and informative. Dentist was thorough in examination. I have to come back and add that I saw a different dentist on my 2nd visit, and they were not as thorough, they didn't explain anything, and didn't follow what was supposed to be done, putting my scheduled work way off schedule. And then on my next visit, I saw a 3rd dentist. I feel like while the staff is friendly, they are unprofessional and under-trained, as there have been several issues with work that has been done. What should have been a total of 3 visits, I am going on my 7th visit, due to mistakes. I read reviews prior to choosing Aspen, and most were positive, so I was hopeful, now I'm just wondering what will go wrong next and when I will be done with this nightmare.

Negative experience: This is the first negative review I have given, ever. I made an appointment at Aspen Dental to have my teeth cleaned and an exam in order to be eligible for Zoom teeth whitening. First, when I arrived I was told the appointment was for x-rays and dental exam, not a teeth cleaning (I regularly have my teeth cleaned by another dentist). After numerous xrays I saw the dentist and good news, no cavatines. Afterwards, he commented I have bone loss and could you a DEEP cleaning. Ok, I got the price. $1,650 after insurance. Keep in mind I have regular cleanings and have never been told this. I told the office manager I wasn't convinced I needed this expensive, additional service. She said our hygienist is here on Friday. Just come in and have her chart your teeth for free, she can discuss the DEEP cleaning and the teeth whitening. So, reluctantly I did. Friday comes and I arrive for my appointment. The office manager says "Good News", they hygienist reviewed your xrays and your cost will only be $1,350. I told her i'm not interested in the deep clean, I'd rather see her and hear what she has to say and discuss the teeth whitening. Office manager disappears for about 15 minutes and comes back and says if you don't do the DEEP cleaning, she won't clean your teeth today (mind you without even seeing me). I said ok, can I still see her for the Zoom Whitening and she indicated says. Mind you this is about 30 minutes after my 10 am appointment so not a lot of time to get behind. I'm trying to be patient and another hour goes around. After watching numerous patients come in, and all of them on payment plans (and one walking out because they were trying to upsell her on a deep cleaning as well), I went up to the counter and asked what was going on.....The office assistant indicated I'd need to talk to the office manager. Ha, that's not going to work, she's already giving me the run around. They look and say "the hygienist took you out of the cue". Wait, what. We have already discussed this. Needless to say, I left the office and called headquarters to let them know of this unprofessional encounter. Guess what, no call back. After investigating, I have learned that there are several class action lawsuits against Aspen Dental for upcharging clients for unneeded services. This office is doing this. Do not go. Stay away.

Fantastic experience: I have disliked going to the dentist for most of my life. Not anymore!! I went to the Fairlawn office of Aspen Dental today and oh my! What a wonderful, kind, helpful, and fun crew work there!! You are treated as though you are the only patient they have, even as you know they are full with patients in every chair! My health challenges require a bit of accommodating and the staff made sure my needs were met and I never felt like a burden or trouble for them. I would recommend this office to everyone - especially if you have concerns about visiting the dentist!!

Negative experience: I’ve been waiting since Dec 17 th for them to make my teeth that they already pulled. Now it’s Jan 20 th and they won’t even call me back! The guy that pulled my teeth was great but he’s not the reg dentists, I wish he was. I talked to the main office but I have to wait for them to call back in a few days. It looks like it’s time to get an attorney involved if I ever want to chew again.

Negative experience: I would leave 0 stars if I could. I was there for an hour and a half for a cleaning. All they did was take x-rays and look at my mouth. They said I needed a root canal and all my wisdom teeth removed, then tried to charge me a crazy amount of money to have the work done. I went to another dentist for a second opinion, who gave me a deep cleaning and said my teeth were fine. They’re scam artists who try and take your money and put you through work you don’t need. Do NOT go here.

Negative experience: If I could rate a zero I would. I went several months ago bet I was in extreme pain. They let me sit in extreme pain for 30 mins in their waiting room. Then got me back and took X-rays they already had from another location and they had to redo them twice because they messed up! Then they let me sit in the chat for an hour passed out because I was in some much pain I hadn’t been sleeping. Told when what I already knew and didn’t help me. Then they charged the credit card they had me sign up for 2 times for the same thing then they had to refund it. Now the credit card company is going out of business and it will go against my credit ! I absolutely with my whole soul hate this place and Aspen over all and this isn’t even all Aspen us put me through I wish I could sue !

Negative experience: Front desk arrival was fine. X-rays were fine. Doctor performing “exam” was aloof, arrogant, spent more time asking me to recite medications than he did looking in my mouth. Used his probe to push exactly twice in my mouth before declaring I needed a $400 gingivitis cleaning. I had better manner from my urologist during a digital rectal exam than your dentist. Was told to wait to check out whilst office manager was dealing with another patient. I departed requesting a phone call to review my “treatment plan” which consisted of scheduling a cleaning. How long should I be expected to wait to schedule a cleaning? My time is valuable too. Needless to say I was very underwhelmed with the guy with a degree and the single office manager trying to juggle three patients. For the sake of your practice, do better.

Negative experience: Will no longer go there. They needed to reschedule my appts (which of course I have to request time off for work) more than 6x due to not having a provider and supplies not in. Attempted to (double charge) me for services that were paid in full before the start of my dental work . After work was started, attempt to charge for things that originally they said would be covered by my insurance. Difficult to actually reach someone by phone. Hours do not coincide with what is advertised or on their door.

Fantastic experience: Everyone was so kind and patient. The people who brought me back, took my X-Rays, and sat with me while i waited for the dentist were all very conversational and easy to talk with. Going to the dentist isnt easy; but they made it easier.

Fantastic experience: The office took great care of me with my wisdom tooth extraction. The Doc was comprehensive in explanation in what was needed, and the office staff were good in following up and making sure I knew what was needed before procedure. Procedure was quick and I didn't feel a thing.

Fantastic experience: I had a great experience at the fairlawn location. The staff were friendly and professional. I saw Dr.Hall. She was very professional and explained everything to me in detail. Also, she was very considerate of my feelings and made me feel at ease.

Fantastic experience: Apparently at some point I had a filling fall out of one of my teeth, they noticed during a recent cleaning. They immediately scheduled for me to return the next week and have it done. It was by far one of the simplest procedures I'd ever had done. Thank you Aspen Dental!