Wellesley Dental Arts - Washington Street

Fantastic experience: Dr Rohani and staff are impeccable in every way — efficient, informed, compassionate, forward-thinking and human. From general appointments to emergencies they have never let me down. It is comforting to have a dental team you can call at any time and they will always be there to fit you in. It is hard to find true customer service these days but this practice defines it. Thank you!

Fantastic experience: Joe was great, took care of my concern.

Negative experience: Dr Rohani is excellent; she just needs better insurance management. My wife and i were forced to discontinue with her practice in 2024 after 4 years of excellent dentistry but increasing frustration with the front office billing and insurance reimbursement

Fantastic experience: First visit. Very pleased with Dr Rohany’s competence and manner. Unfortunately, much less pleased after subsequent visits.

Fantastic experience: Dr. Rohany is outstanding. I always feel 100% confident in her abilities. Ashly, the office manager is excellent. She epitomizes what excellent customer service is

Negative experience: not very easy to make a phone call through, tried multiple times on different weekdays. Still not easy to make phone call through: asked me to hold, then hang up immediately.

Fantastic experience: Thank you Dr Rohany for getting me in so quickly to fix my crown. I appreciate your expertise and the expertise of the entire team.

Negative experience: I had been going here for years. Great dentist, top notch. However, this year something has gone very wrong with their billing. I have been waiting 6 months (since March '25) for them to reimburse my BCBS insurance payment that was sent to them for a January service. This happened again in July so it is not a bug, but rather a feature of the billing system. Although they owe me money, I paid in full today so as not to be sent to collections and endure more frustration. I have explained the situation to them 6 times having to repeat the details of the problem each time anew in what I presume is a "Sisyphean" punishment. As another reviewer wrote here, "lots of run around". I get a promise, then follow up and then get a different explanation and promise. Proper note taking is not practiced here-- I should have recorded every call. I am very frustrated and sad that I have to give up the best dentist I have ever had. I have given up calling them. If you also are having billing problems here you are not alone. I have moved on to a new dentist with ethical billing practices. Update: I got some of my money back but only for the July. However, the January 2025 BCBS reimbursement made to them still has not been refunded to me.

Negative experience: Do not go here. My husband and I have been battling the office for reimbursement from our cleaning appointments for over 6 months now. When we went for our cleanings the office had us pay in full upfront. We then noticed a couple months later that the office never submitted to BCBS for reimbursement. We finally got them to submit and then BCBS sent the check to the dentist office. I spoke with BCBS and they said we were also charged 2X the negotiated rates for BCBS. So now I have paid $500 OOP and BCBS has paid the office $250 OOP aka Wellesley Dental Arts has received $750 for a visit that should have cost $250. I have been calling the office daily for 2 weeks now and no one ever picks up the phone. The one time I spoke with someone they told me the reimbursement specialist was out until the following Monday so he would call me back then but I never heard from him. We are beyond frustrated and out $1,000 as a household now for two cleanings. I am genuinely at a loss for what to do except maybe drive down to speak with them in person. We are so frustrated by the lack of communication and clear disregard for ethical billing practices.

Fantastic experience: Dr. Rohany and her assistant were efficient, competent, and skilled from beginning to completion of my molar implant. I appreciated her direct and informative communications, and her recommendation for Dr. Raymond Lee who did the implant. I would not hesitate to recommend her and her team for dental services.

Negative experience: Sadly, after today's appointment I'm no longer a patient of this practice. Went in for a scheduled cleaning. Normally I'm taken to a room downstairs but today I was upstairs. No doors on rooms, no music playing, no earphones offered -- all of which is normally acceptable, but for 39 of the 40 minutes I was in the office, a child screamed. I truly felt bad for this young one as it must have been terrifying or painful, but I left the office with a severe headache from the screaming. It was constant. It was loud. I expressed my concerns to the technician, but he just shrugged it off. I realize there was nothing anyone could do to calm this child, but music/headphones/a door would have been great. When my cleaning was complete, the technician said he'd go get the doctor. He came back 30 seconds later and said the doctor had to leave early (it was only 11:15am) and would review my xrays and charts later in the day. Sorry, but part of the bi-annual exam is being seen by the dentist. Reschedule your patients if the dentist can't be there, or at least give the patient a choice to reschedule. Upon leaving, I spoke with the gentleman at the front desk. He seemed indifferent about my concerns. Basically didn't care at all. I said I was done with the practice and wanted my records sent to me. In additional to all this, I just wanted to add that the cleanliness was less than par. The wall in the exam room was filthy as if years of mouth excrement had landed there. And the bathroom was not very clean, with an overflowing trash can. Again, this was the morning so no way it had been filled up that day. Done with Wellesley Dental Arts. Will find someone more compassionate and available to see patients.

Negative experience: Do NOT Trust This Office Without Reading Everything First I ended up paying $1000 out of pocket because this dental office didn’t properly inform me of what was or wasn’t covered. They acted like they cared, but in the end, it felt like they just wanted to get paid. Important advice: Read every single page before signing anything — even if English is your second language. Ask for a detailed pre-quote for all procedures, not just a verbal estimate. Don’t assume your insurance will cover everything, especially when they do medical-type procedures at a dental office (which many insurances don’t accept). I trusted them and got used. Don’t make the same mistake I visited their office in person and also followed up by email — seven times, including messages to their manager. Unfortunately, I received the same result each time, with no resolution or meaningful response. I’m disappointed with how this was handled and expected better customer service.

Positive experience: Great service, friendly staff. Dr. Rouhani very easy to talk to.

Fantastic experience: Excellent and skilled dentist and staff. If you have a problem, they see you right away.

Fantastic experience: I am a relatively new patient and have been very pleased with everyone.

Fantastic experience: Once again terrific service. I needed an appliance for dental implant that wasn’t going to be ready until next week -but they got it early,called me right away and I had it for my appointment

Fantastic experience: Dr. Rohany and her team have been excellent, and always provides great dental care. My family and I are very fortunate are very happy with Wellesley Dental Arts.

Fantastic experience: Very friendly staff, quick, efficient, and great cleanings!

Fantastic experience: Thank you Wellesley Dental Arts! I'm very pleased. That was the best dental experience I've ever had. Dr. Rohany is a master dentist.

Fantastic experience: I enthusiastically recommend Dr. Rohany and her staff. I have been with her and her team for a number of years now and I find all of them, from receptionist, to dental hygienist, to front desk staff professional and welcoming. Of course the skills, experience, and care of Dr. Rohany and the hygienist are the most important and I feel that i am in very good hands with them. The office is very clean and welcoming and there is lots of parking behind the building. Strongly recommended.

Fantastic experience: Everyone today was very courteous and professional. They put me at ease.

Negative experience: Does not take insurance, requires you pay out of pocket, takes months for them to help you get reimbursed by insurance. takes forever to call back or email back. do not recommend unless you want an administrative project to cover basic cleanings and x-rays.

Fantastic experience: An amazing group of people who always ensure my visits are great, insightful, and efficient. Naturally, the team is lead by a great doctor (Dr. Rohany)! Top tier office.

Fantastic experience: My experience at Wellesley Dental was one of care given by compassionate professionals. Today, I had another successful visit at Wellesley Dental Arts. If you are looking for a dental office, you can depend on the friendly people that you will find here.

Fantastic experience: I had my teeth cleaned at Wellesley Dental Arts today and they did a fabulous job. The group is professional, friendly and the atmosphere in the office is pleasant. I can't recommend them enough.

Fantastic experience: Dr. Rohani and dental technician Chao (sp.?) are wholly professional and skilled but also compassionate, patient, and wonderful to be around. I've had a bunch of procedures recently and they turned what could have been a really uncomfortable process into something much more positive. I'm very grateful for their skilled care.

Fantastic experience: Competent, professional and responsive.

Negative experience: 1. While the clinicians are exceptional in every way, their billing agency is extraordinarily incompetent and unjustifiably punitive. 2. Their new billing firm is sending clients of this practice to a collection agency BEFORE THEY HAVE RECEIVED DELTA DENTAL INSURANCE ASSESSMENT OF THAT CHARGE AND WITHOUT SENDING AN ITEMIZED BILL TO THE CLIENT.

Fantastic experience: Dr Rohany and all staff at Wellesley Dental Arts are great. I never feel rushed when I have questions and Dr Rohany always spends the time to answer them and to make me feel at ease. Always a good experience with the front office people and the hygienists as well. I was originally a patient of the dentist who preceded her and have been glad I stayed on when Dr Rohany took over the practice.

Fantastic experience: I have always enjoyed my appointments at Wellesley Dental Arts. They are professional friendly and do excellent work!

Positive experience: Dr Rouhany is wonderful and gives good tips on improving your oral health.

Fantastic experience: Great job repairing a filling that had cracked. Quick and painless. Very accommodating to my needs and attentive to any problems I had. Highly recommend.

Fantastic experience: Excellent work. A+ as usual!

Fantastic experience: Wellesley Dental Arts is a phenomenal practice! I have been going to this practice for years before they switched to the new company. I always feel like I’m in such capable and professional hands. My hygienist Rita is the best! She always makes me feel so comfortable in her chair. She is so knowledgeable on oral hygiene health, I feel like I learn something new every time I come in. I actually look forward to my biannual appointments with this Wellesley team. Thank you all!

Fantastic experience: I cannot speak more highly of Dr Rohany. Excellent clinical skill and ability to explain dental pathology and treatment. Her warmth, confidence and sense of humor are greatly appreciated! Trust her completely and recommend the practice highly. Staff are always kind, professional and flexible.

Fantastic experience: Fantastic care!!!

Fantastic experience: Excellent experience, as always. Professional and congenial. The hygienist cleaned my teeth comfortably and well and Dr. Rohany checked for any possible issues afterwards. She thinks I should have no lack of bone mass for going to the next step of a tooth implant! Today, 5/20/24, another excellent experience at Dr. Rohany’s office. The hygienist cleaned my teeth and took x-rays comfortably and well. Afterwards, Dr. Rohany examined the X-rays and did an excellent evaluation of my teeth and projection for the future. Thank you! Today, 11/21/24, still another excellent experience at Dr. Rohany’s office. She checked carefully after Richard, the hygienist, cleaned my teeth. All was well. Thank you! To

Fantastic experience: great visit, - very attentive and detailed teeth cleaning.

Fantastic experience: Always so friendly and comforting. I am dental-phobic and they always put me at ease!

Fantastic experience: Highly professional, helpful and friendly. Very competent. Highly recommend.

Fantastic experience: Wonderful family dentistry; we all go to Wellesley Dental Arts, parents and kids, and they do a great job all the time, including the staff and dental hygienists! I had an excellent experience yesterday at Wellesley Dental Arts.

Fantastic experience: Dr. Rohany has been amazing to me! I’ve had TMJ pain for years, and she took so much time to listen attentively and thoroughly explain what might help and why. I’ve seen various specialists over the years but have never felt so seen or understood. She and her team were also amazing at fitting my night guard so it was perfect for me. I’m so grateful to have discovered Dr. Rohany!

Fantastic experience: Thank you very much for your care for our Family

Fantastic experience: Lovely personal hygienists and dentist My teeth feel clean and new Both the hygienist and dentist continue to educate me on the best home care

Negative experience: Great dentist! I love Dr. Rohani! Unfortunately, terrible billing practices. Processed insurance claims so that insurance checks went to the practice even though I paid cash up front. Unable to get the cash refund for months and kept getting the run around. So disappointing.

Fantastic experience: Love this dentist!

Fantastic experience: Rita B. Is one of the Best Hygienist around. She has been cleaning my teeth for over 43 years. She makes you feel at ease and is extremely knowledgeable in the world of health and dentistry. Dr Rohany is very thorough and takes time to explain every detail of any work that my be done.

Fantastic experience: I completely trust Dr. Rohany’s superb expertise in general dentistry. She is also compassionate and a good listener. It’s a delight to come to her highly efficient office where the staff are professional and on time. She is the best! - Dr. McNagny

Fantastic experience: Dentistry is far more than a visit, a toothache, a cleaning, or even a cap. It’s all about one thing and one thing only….. your Dentist. Dr Rohani is my Dentist. My family’s Dentist. She is a professional, a welcome sight, a calming voice, and a Dentist who explains everything pertinent to your oral care. Wellesley Dental Arts is all about Dr Rohani’s care. She is the standard all dentists should be compared. How lucky I am. How lucky my family is. Thank you.

Fantastic experience: Dr Schafft and the staff are amazing! We have all of our cleanings and have had multiple procedures done. I wouldn’t to be with anyone else. I travel a distance just to come here. My children have been patients here for years.

Fantastic experience: Kind and gentle place. And excellent work.

Fantastic experience: always a pleasant, thorough and painless visit. Thank you!

Positive experience: My cleaning with Rita and consultation with the dentist were excellent. My only negative comment is that my appointment started 15 minutes after the scheduled time. That is unusual for this facility, so I'm guessing that there were extenuating circumstances that caused my appointment delay.

Fantastic experience: I cannot say enough good things about Dr. Rohani. She is very knowledgable, explains everything very well, clearly and patiently answers all the question and has amazing people skills. She does not push with any unnecessary procedures. The support staff is also competent and friendly. Overall an excellent practice!

Fantastic experience: Changing dentists is tough, especially when you loved your original one. But Dr. Rhanni is terrific. Not only is she highly skilled, she’s patient, and attentive. She takes time to discuss options and explain procedures as she’s going through them. She and her staff are wonderful!

Fantastic experience: I had my teeth cleaned today. My dental hygienist is very nice and did a great job cleaning my teeth. I also needed to get an impression done for my implant and they accommodated me during their lunch hour. They are very professional and provide great service.

Fantastic experience: Dr. Rohany and her team do everything right, from the front desk to the dental chair. They are all friendly, on-time, and efficient. They have great equipment, including nice image technology which helps show you what's going on in your mouth.

Fantastic experience: We love Dr. Rohany! She is down to earth and does a great job!

Fantastic experience: Very thorough cleaning.Excellent dental work as usual.

Fantastic experience: State-of-the-art care from kind, compassionate professionals. Super-friendly and efficient admin folks too. For the first time in my life, I actually look forward to going to the dentist.

Fantastic experience: Super high quality people, very friendly, on time and accommodating to your schedule. Dr. Rohany is really the best, along with the entire staff.

Fantastic experience: Dr rohany is amazing. Warm careful ; my crown is perfect Margot s

Fantastic experience: Highly professional, helpful and friendly. Very competent. Highly recommend.

Fantastic experience: Have been going for 25 years - consistently outstanding !

Fantastic experience: Am pleased with the new dentist and assistant. I found them both very nice and easy to talk to and they explained everything so well I had no questions really.

Fantastic experience: Dental work excellent as usual. I don't like the change in billing where I pay up front. The old way is probably more consistent with the Delta Dental contract.

Fantastic experience: Dental hygienists are friendly, caring and do a great job cleaning teeth. Dentist is also friendly with honest assessments of work or no work needed on teeth. When work is needed she performs work efficiently and minimizes pain.

Fantastic experience: Nikki did an excellent, thorough and “gentle” job with my teeth. Great experience overall. Well done Dr Rohani!

Fantastic experience: Wellesley Dental Arts has a new machine which is faster and less painful than the traditional "scaling" or scraping of the teeth. It cleans under the gum, which the scaling can't do. I was out of there much more quickly, with cleaner teeth than ever. I was given the choice between the new machine and traditional cleaning, and I'm so glad I chose to try it! The lady pros there are very nice and careful ... as much of a pleasure as can be had in a dentist's chair.

Fantastic experience: It might be crazy to say, but I truly enjoy my visits to the dentist - from checking in at the front desk to my interaction with Doctor Rohany and hygienists, the experience is awesome! If you are looking for a dentist or don't enjoy your current dentist, run don't walk to Wellesley Dental Arts!

Fantastic experience: great experience

Fantastic experience: Great care, welcoming practice, highly recommend.

Fantastic experience: Recently switched to Dr. Rohany; today I had one of my best dental visits ever; the entire team is superb. I would highly recommend Wellesley Dental Arts.

Fantastic experience: I have not been to the Dentist since covid. I was very nervous but the team was so professional and totally didn’t make me feel bad about myself.I have been going to this dental office for decades and was pleased with the staff and my new Dentist.

Fantastic experience: Dr. Rohany and her fabulous Assistant are THE BEST !

Fantastic experience: I have been going to Wellesley Dental Arts for 25+ years and it has gone through many transitions with different hygienists and doctors over the years. Yesterday I had the pleasure of meeting both a new hygienist and doctor. Coco the hygienist was so nice and knowledgeable. She did an amazing job! I also met Dr. Rohany. She was so nice and welcoming and made me feel very comfortable. I would recommend Wellesley Dental Arts to anyone who is looking for a new dentist's office.

Positive experience: As always professional and great care! However , today I had an appointment with the Periodontist specialist which went well. The problem I have is that when I was given the appointment they failed to mention the Dr does not take insurance and I got a surprise when I checked out that I had to pay $385.00 before leaving. I would think that a patient should be told when making an appointment that would be the case!

Fantastic experience: It is always a pleasure and a joy to come into Wellesley Dental Arts. From being greeted by the receptionists to Rita taking great care of me, to Dr Rhohani double checking my oral health, I cannot imagine getting better oral care anywhere else.

Fantastic experience: This week, I had the great experience of Dr. Rohany act as my dental hygienist due to a staff member calling out sick, she stepped in and handled the situation as I expected, with professionalism and care. Thanks to another great experience.

Fantastic experience: Wellesley Dental Arts is a very comfortable and welcoming practice. Dr. Rohany and her team are excellent. Very competent and professional.

Fantastic experience: Excellent! I can’t thank Dr Rohany enough for her kind guidance and patience over the years. Her expertise is only surpassed by her empathetic approach and detailed explanation of her treatment plan..! Thank you!

Fantastic experience: Totally professional, painless, and the temporary crown fit perfect. Thank you. Dr. Rohany is the best, profection, and I thank my kids for referring her.

Fantastic experience: Wellesley Dental Arts does a great job. I get anxiety when work is being done on my teeth. At wellesley dental arts they are gentle and sensitive to the fact that I get nervous. They are great!

Fantastic experience: Dr Tania is a fantastic dentist with state-of- the-art technology, capabilities.and staff. My recent visit was for teeth cleaning and CoCo (dental hygienist) could not have been more gentle and thorough. I need a crown next (unfortunately) and I am always anxious about pain, and feel completely confident in the “no pain” way this practice delivers. This is a great dental practice!

Fantastic experience: Wellesley Dental Arts is full of kind, caring, gentle, and respectful professionals. I highly recommend! :)

Fantastic experience: First time at the practice went very well. Everyone is warm and welcoming. Will be attending for the foreseeable future!

Fantastic experience: Dr. Arandia is great, as are the hygienists. The office is spotless, appointment was called right on time. Services were very thorough, with a gentle touch that is most appreciated. Great practice.

Fantastic experience: Dr Rohany is fantastic! She is incredibly smart and personable. I just had a crown completed and cannot speak more highly of Dr Rohany and her competent and kind staff. You are in good hands at Wellesley Dental Arts!

Fantastic experience: I have been seeing (formerly Tocci now) Wellesley Dental Arts since 1993 and my husband and kids since 2000. We love EVERYONE there. People ask me, "How could you LIKE going to the Dentist?" It is because of these terrific people - Dr. Rohani, Donna, Chau and their team are just remarkable. They are ALWAYS on the cutting edge of technology, knowledgeable in all that they do, professional and moreover, just incredibly kind and thoughtful people. I tell EVERYONE about them. They are just tremendous!

Fantastic experience: We love Dr. Rohany and her team! These folks are professional and always very welcoming. They remember you and your family just like they are part of your family. Thank you for providing great care to us for the past 18 years!

Fantastic experience: Great experience! Highly recommend!

Fantastic experience: Quick, easy and wonderful! Shannon on is the best!

Fantastic experience: Dr. Arandia provides excellent dental care, he is a good listener, calm and assured manner inspires confidence, notices details, and an excellent memory of issues to follow up on.

Fantastic experience: Always a great experience! Highly recommended

Fantastic experience: Dr. Rahony is the best. dentist. ever. She is kind and compassionate and wonderful with patients. She takes so much time explaining every detail and is exceptionally skilled. If she needs to refer you out for a process or procedure she does so with care and follow-up. I cannot recommend her enough (5 stars doesn't cover it), and I tell everyone who will listen about her!!

Fantastic experience: I am impressed with Dr. Rohany‘s technology and precision! I like the way she tells you what she’s doing before she does it and the resulting crowns have been outstanding.

Fantastic experience: My entire family of 5 loves coming here. We moved to a neighboring town and we still come back here, because all the staff is friendly, very professional, competent and listens to all of our questions and concerns. My kids, (7,13, and 15) keep asking if they can come in more often for cleaning than the 2 times a year! Thank you to Wellesley Dental Arts for truly making it safe and pleasant to come in for our dental health appointments.

Fantastic experience: I can't write enough about Tocci Dental Associates! Everyone at this office is top notch....from the front desk, to billing, to cleaning....I have never been so happy with a dentist before. Now my entire family goes to Dr. Tocci and every time it is the same experience...GREAT! My eight year old daughter looks forward to going to the dentist. Who has ever said that? Thank you, Dr. Tocci, for creating an atmosphere where people feel comfortable and cared for in every possible way.

Fantastic experience: Everyone went out of their way to give me superb treatment

Fantastic experience: Staff was friendly & helpful. Dr. Arandia was extremely personable & skillfully. Would highly recommend him.