Bright Now! Dental & Orthodontics - Puyallup, WA

Positive experience: Office staff and dental techs were nice enough, but Dentist himself was short and in a hurry to me and dental tech. He didn't address my concerns. Told me to "Google it". Was kinda rude when describing my dental needs, not reassuring or concerned about my feelings. I noted in my paperwork that I have great anxiety about the dentist.

Negative experience: They are NEVER on time. We are currently sitting in the waiting room, so far 30 minutes late, and this is the norm. It’s always some excuse that blames someone else. No accountability, no give a damn or respect for your time.

Fantastic experience: I was a very difficult person to work on as the numbing agent after 4 shots worked about 95 percent. Everyone there was outstanding. They complete the work as quickly as possible and I am very grateful

Negative experience: I made an appointment at this office because I was experiencing significant pain from my wisdom teeth and needed an evaluation and referral for removal. Unfortunately, my experience was very disappointing from start to finish. When I arrived, the front desk staff did not greet me, introduce themselves, or make me feel welcome. When the dentist came in, he also did not introduce himself. I was seated facing the wall, and he spoke to me from behind the chair without ever coming around to face me. I honestly didn’t even know who I was speaking with. The only thing he said when entering the room was, “What’s wrong?” After I explained that I was having pain in my wisdom teeth, he was very short and dismissive in his responses. What was most concerning was that he never examined my teeth, despite me specifically telling him I was experiencing pain. I expected at least a basic examination to ensure nothing serious was going on. He was in and out within 30 seconds. My X-rays were not explained to me, my concerns did not feel heard, and I left with more questions than answers. The entire interaction felt rushed, impersonal, and unprofessional. I left feeling upset and disappointed. Patients deserve to be treated with respect, listened to, and properly evaluated when they come in seeking help for pain.

Fantastic experience: Staff was very friendly, explained everything in detail, and they did a great job.

Negative experience: The receptionist looked annoyed and irritated with anyone who came in. Went in for a tooth pull today and it felt rushed like they just wanted it done and over with. Gave me no warning when they numbed me and just shoved a needle in my gums. No explanation of what was going to happen and just told me to open my mouth. very unprofessional. environment was unwelcoming and felt judgmental. Canceled my future appointment and will not be returning.

Positive experience: One of my best dental visit experiences. I greatly recommend this office.

Fantastic experience: The hygienist was great! Thank you so much for just getting in there and doing it. Didn't make me feel bad at all.

Fantastic experience: Everyone is always pleasant and welcoming. I feel at ease getting any procedure done here. Would highly recommend.

Fantastic experience: Very friendly, great followup & scheduling. Painless.

Negative experience: This is the first time I go to a dentist office, and it doesn't feel crispy clean. Additionally the front desk, just wow, doesn't make you feel bright at all. Place is alright if you’re in a pinch I guess.

Fantastic experience: We have nothing but good to say about the doctor, staff and facility with our first visit. Very friendly, quick and efficient.

Fantastic experience: Bright Now Dental continues to excel at creating a welcoming, friendly, environment where staff remember you and engage while providing top quality service. Shout-out to Kerry! I don't live in the area, yet I still keep my dental appointments here because of the incredible people!

Negative experience: The orthodontist’s are only here once a week on Wednesday’s. They have long wait times even when you are on time for appointments. Still waiting over 30 mins to be seen for an appointment at 3:30. I would go somewhere else for my son’s orthodontic work if I could but you can’t switch once you start with them until the braces come off.

Fantastic experience: I really enjoyed the visit. My dentist is the best. Please keep up the great work. Also my hygienist is friendly and efficient. Always a pleasure to be at my appointment.

Fantastic experience: Everyone at this location is pretty awesome. I will tell you that I have not had all the best experiences here, HOWEVER, the staff bends over backwards to make it right! Dr. Bae is very candid, yet trustworthy. The office manager Joy is attentive and makes it right. Susie works a little bit of everywhere and is helpful. And then there is Rose at the front desk. Not only is she personable, but always follows through on her promises and knows what she is doing! I would highly recommend Rose, Dr. Bae, Joy, and Susie!

Negative experience: RUN!! Do not get any dental work here!!! READ ALL the reviews! They don’t do quality dental work on anything past cleaning. My husband had a crown put in and he’s going back today to have it put back in this is the 2nd time on his permanent in 10 days and ( I kid you not) 16 TIMES in 4-weeks his temporary fell out. TOTAL OF 18 times!!!! He bought his own glue so he could put it back instead of going to the quack jobs every week. If I could give them -5 I would only reason for the 1 - you can’t go any lower

Fantastic experience: Great dentist. I don't have any issues getting appointments and they are quick and friendly.

Fantastic experience: I am very grateful a friend recommended this Dental practice. The Dentist and the staff are very helpful, extremely professional. I especially appreciated the consideration of my budget that was present during service consultations. A most unique experience.

Fantastic experience: Absolutely love Bright Now Dental. Dr Bae and his team are the best!!!!

Negative experience: From the front desk. (Light skinned girl on the right, seems as though she hates her job)- If you are customer service oriented- she will make you mad. They up charge for basic dental health. My husband was there 4 different times, the time when they were supposed to do what mattered- Dr said the hygienist didn't do a good job and to reschedule another cleaning before he could pull out a tooth!? Makes no sense. So we miss work to be seen and nothing done!? Id advise anyone getting services done to double check with what your insurance covers, and read over the paperwork they send you! We have great insurance yet they still nickle and dime for unnecessary bs!! Save your time!! AND FIND A DENTIST/Office THAT ACTUALLY Cares! 0 if where available! Update as of 12/7/25. My husband just advised me that the day the dentist wanted to "reschedule" a tooth extraction ( saying his hygienist did a bad tooth cleaning, so his tooth couldn't be extracted that day) as he was checking out at the front desk- His dentist left for the day..hmm now it's starting to make sense! STAY CLEAR FROM HERE!!

Fantastic experience: Quick appointments, professional only thing I can say could be better is sending forms out by email to be filled out before the visit

Fantastic experience: The dentist I saw was great!! Doctor Choi I believe was his name.

Negative experience: If i couls give zero stars I would, was treated absolutely horribly. Went in to get a chipped tooth fixed and it needed a crown. They put a temp on and then proceeded to scrape at it to get it off. Great idea when its a chipped tooth. Then I was told it needed a root canal. They could not get me numb enough and was then told I needed to have tooth pulled. I had to go under sedation. That experience was horrible as well. Fast forward to my current dentist who took exams for my current treatment plan. They did not extract the tooth right either. Now I have to have x rays every few years to see if the remaining tooth under the gum is infected. Save yourself and dont ever go here!

Positive experience: The cleaning was great. The Dental Hygienist was very very friendly. But the girl Hayley who set up the room, and who did my flouride seemed bothered to be there. She applied the flouride so sloppy it was all over my lips. She did a horrible job. Update: Nov 2025.. the new young receptionist is so rude. I go in she's on the phone, understandable. She hangs up and doesn't say anything word, another lady doesn't say a word but answers the phone, 3rd lady same. Goes on the computer. The young girl stays calling people to pay their bill still nothing, I wait a minute and ask the 3rd lady am I supposed to wait here to be checked in. There's no sign up sheet so assume that was what I was supposed to do. She's like no one has helped you, and i say no. She calls over the manager who helps me. All staff besides the front desk were great. A simple just a minute would have been nice especially waiting almost 5 minutes without even a greating. After I paid for fluoride she went to answer the phone. Maybe protocol is to answer the phone and first ring but help those right in front of you.

Fantastic experience: Got my teeth cleaned and X-rayed and the lady did a wonderful job. Way better then the normal lady that cleans my teeth.

Fantastic experience: Great front desk, Susie is vary helpful and Dr Cho does everything he can to help

Positive experience: The hygentist is always super sweet and informative. Front desk staff are efficient. The dentist kinda seems to rush but is nice.

Fantastic experience: The team were terrific. Carrie, the hygienist had a wonderful personality. Dr. Choy and Tina were able to make me a temporary crown with little to work with. Can't wait to see how the permanent crown looks.

Negative experience: The staff is great. The ripping you off by charging you 2.8 % on credit cards. A company gets charged 5 dollars per swipe. They charge you on average 2 to 3xs that.

Fantastic experience: Kind people and professional. I have high anxiety and they offer nitrous, and work with me to make me comfortable. I have come here for over a decade and I'm happy here for my dental needs. Susie here made the best impressions for my dental partials. They are so comfortable. I did get the ones with metal. Not as hidden but way more comfortable and I recommend them. Bring your headphones if you don't want to hear other drilling, no doors between chairs. Thank you to all the office staff, the hygienists and the dentists!

Negative experience: The time that I went to Bright now dental it was good. Recently I needed to make an emergency appointment to have them fix a cap on my tooth that popped off! This is work that I already paid for and I’m supposed to be able to get it fixed! Come to find out I owe a balance which I understand I need to pay but now I have an exposed tooth with no crown that they won’t fix! I hope and pray it doesn’t get infected! They only care about making a profit and not the patient!! I’m very disappointed and once I pay the balance I’m switching dental care! They only want your money and they don’t want to help you!!

Negative experience: Several staff members at this clinic displayed unprofessional behavior, including one of the receptionists, the dental assistant Sussie, and a hygienist whose name I cannot recall. If they did not like the answers to their own questions, they responded with noticeable attitude. On multiple occasions, the hygienist asked me inappropriate questions and reacted awkwardly to my responses. I am not certain if this treatment was related to my being Asian, but it gave me the impression that some patients may be treated differently based on race. The only positive experience I had was with Dr. Bae, who is an excellent dentist—professional, straightforward, and kind. Unfortunately, because of the overall environment, I would strongly recommend avoiding this clinic and seeking care elsewhere.

Fantastic experience: Everyone was nice and personable. I don't like going to the dentist, but they are making me change my mind. I had a nice experience. They understood my feelings.

Fantastic experience: Dr. Bae is the best. Explains everything so well and really good at what he does. I've found everyone there to be friendly and helpful.

Fantastic experience: My daughter was visiting from the UK and they were able to squeeze her in, much appreciated. Friendly staff, great experience!

Positive experience: Very pleasant staff and Dr. Clean office and dental room. Staff brought in clean dental tools.

Fantastic experience: Been going for a little over a year and their communication on services and dedication to the quality of work cured my aversion to going to the dentist regularly. I always look forward to my 4 month cleanings and my teeth have never looked better.

Fantastic experience: This place is awesome. My family and I have been going for years. The staff ids friendly and they make sure I’m ok during the visit.

Negative experience: I had an appointment for routine cleaning. They only took X-rays, no cleaning was done and they sent me a bill of $85.00.The office told me I needed to schedule another appointment to get my teeth cleaned. I had appointments scheduled for my kids, a few weeks later, which were also cancelled last minute. Very inconsiderate of patients' time. One star for the office staff.

Fantastic experience: The staff is wonderful. I would like to add an update after my last visit on June 11th. I want to thank two people in particular. First of all, Susie (I hope I spelled her name correctly) was so helpful in explaining the financial details of my account. I have two dental insurance policies, and it was very complicated. She worked diligently to maximize my dental benefits. She patiently answered all of my questions. Secondly, I must say that Kerry, my hygienist, is outstanding. I was a scaredy cat. She has put me on the path to restoring my oral health and never caused any pain that required even a Tylenol or ibuprofen. I absolutely love this team. Thank you to ALL of you.

Negative experience: As June 2025, terrible management. They canceled my appointment twice in a row the same month. Location NOT RECOMMENDED AT ALL.

Fantastic experience: I had broke a tooth and needed to get it fixed. Bright now dental got me in quickly and are always kind and courteous. My dentist is the best and would kindly recommend! Thank you.

Fantastic experience: Clean, huge dental practice. Friendly, well-organized staff from start to finish. Dr Hughes and Kelli were thorough and genuine. Highly recommend for anyone that is not fond of dental offices or procedures. My BP usually skyrockets in any dental office, but the whole staff in Bright NOW at Sunrise Village had me at ease. They seemed to be a well oiled machine for my 70 minute experience.

Fantastic experience: Overall made me very comfortable. Dentist seemed like he was ready to be done with his day, but it was late and he still listened to all of my concerns and walked me through everything I would need

Negative experience: This place focuses on profits over patients: High-Pressure Sales Tactics, employees don't mean anything here. You're just a slave, pushing through as many patients as you can to make the business money. I wouldn't take my family here.

Negative experience: First of five visits for my family today. The dentist was nice but the receptionist provided an overall unpleasant first experience, I'll just take my family of 5 to a different dentist moving forward.

Fantastic experience: I had a really bad toothache and called many dentists offices around me and most couldn’t get me in. Bright Now got me in the next day and Joy helped me work out a really good discount. The doctor and assistant were amazing as well and fixed my tooth! So thankful and recommend this clinic to everyone.

Fantastic experience: Rochelle and Margerie were awesome. Professional and Quality! Especially Rochelle, my daughter and I were both impressed and amazed

Fantastic experience: I have extreme dental anxiety and the staff have gone above and beyond to help make me feel comfortable during visits.

Negative experience: If I could leave a zero star I would. My son had his consultation and was told by Dr. Abei he will need to be in braces for 2 1/2 years. The only concern the doctor had was that he would need his wisdom teeth pulled. So approximately a year in, we went to an oral surgeon to have all 4 removed. Approximately a year later it was time for the braces to be removed. I immediately noticed his teeth flared out. It didn’t look like he spent 2 1/2 years in braces. When I mentioned it to Dr. Abei, she said to see if the retainer will adjust it. The next visit it didn’t and I mentioned my concerns. She then said he needs to had some teeth removed. I’m confused because why is she saying remove more teeth after the braces are off. Something wasn’t right so I decided to go and get two different consultation done. They both stated he didn’t need teeth removed. They said his teeth should’ve been shaved. I asked for a letter stating what was recommended to show the Dr. Abei. She said she can do that but it will be considered another treatment. I asked why would I have to pay if I voiced my concerns from the beginning. They are now saying after my insurance I would have to pay 2800 plus 18 months in braces. I paid 3100 the first time around after insurance. This is ridiculous definitely find a place that knows what they are doing from the beginning. If not you will be spending more money.

Positive experience: I have to have a crown replaced. The first temporary crown was a bad fit and came off the next day. The second technician made a new one and it is doing well.

Fantastic experience: I am a long time patient that has had multiple procedures done. The staff has always been amazing, the dentist were very friendly and I was well taken care of. I would recommend Bright Now Dental.

Fantastic experience: I have been a patient here for quite a while. Recently I had to change insurance and had to go to another dentist. I was not pleased and had to wait a year so I could come back to Bright Now. I'm very happy to be back. Everyone is so nice and answer questions willingly.

Negative experience: The only reason I'm giving Bright Now Puyallup any stars is because of the front office staff. Dr Bei is awful. He treats his staff and patients horribly!

Positive experience: I'm leaving this review for my elderly mother (76) who chose to get dentures through "Brite Now Dental." We first went in and had her x-rays done with the technician and she was understanding and gentle. Next we discussed with the Dr about dentures or implants and the time involved with both. Both pros and cons about each process. Mom and I chose to go with dentures. The next process was extractions (mid June). Mom had deep infection in her bone and the healing process took awhile longer then we had expected. Now we are the beginning of November and Mom still hasn't had the prototype with teeth place in her mouth to have the final plates made. We paid to have the local maker do the work instead of having them sent back and forth from California. I mean what stage would we be in then? Maybe she would have her teeth! Maybe not. We will never know. I'll we know is at every visit we were led to believe we were one step closer and then the next visit we were told we were mistaken. Even the office manager was confused as to which stage we were in by looking at the charts. Anyway, they do great work, gentle and understanding. They listen and discuss with you the work you want and need done. The offer a dental plan for discount dental work for a pretty reasonable price. I myself, my husband, and my mother all use Bright Now Dental.

Positive experience: They were quick and very friendly. They addressed my concerns and made following appointments that best suited my schedule.

Fantastic experience: my experience at bright now dental was so great..it had been way too long since my last visit and had alot of issues..I was very embarrassed of the condition of my teeth but the team there made me feel very comfortable and didn't shame me..I'd definately recommend bright now

Negative experience: I work in another state and have not so great private insurance so getting dental care is difficult. I was able to get in Bright Now a couple months out, for new patient intake. I scheduled this and flew from the East Coast to finally see a dentist. I got an x-ray and check up and then they told me I have to schedule a cleaning separately. I flew 3000 miles for this appointment and wasn’t able to get a cleaning, just x-rays. The front desk was sympathetic when i explained my situation but one hygenist with poor customer service skills told me that she’s been doing this for 20 +years and this was “normal practice.” Another hygienist, Christina intervened and took me in the back and gave me a mini cleaning. negative 4 stars for the policy of a separate appointment for a cleaning and this troll hygienist- 5 stars for Susie and the amazing front desk and Christina. Christina single handedly kept me as a patient there. She deserves a raise. I was ready to never set foot in there again and just pay out of pocket for dental care. The unnamed troll who told me I was being entitled needs to be fired. She made this a 1 star review.

Negative experience: Dentist was rushed and dismissive of my concerns. X-ray technician seemed scatter-brained and impatient. They kept on saying that Wednesdays are too busy for their office, but for a $340 bill (without insurance), this experience was odd and poorly handled. Maybe avoid on Wednesdays? Receptionists were great though!

Fantastic experience: Just wanted to say thank you for being so professional and efficient-the visit went smoothly and on schedule-in/out and another GREAT visit! Nice having a Dentist that can meet my work schedule/life needs as well as show concern for my oral care allowing me to take me teeth to the grave!! THANK YOU

Negative experience: Scheduled my appointment for 10 AM today, 9/16/24. Arrived at 9:45 for paperwork. The email stated to arrive 15 minutes early “to help keep your appointment on time”. Waited over an hour total. Asked the front desk when I’ll be going back. She stated “ two appointments got bumped before me”. At no point was there an attempt to have me come in later. I was not told at check in that I would have a delay on my appointment time. The lack of communication is unacceptable. I now have to get another day off of work to get my dental issues fixed. I will not be recommending Bright Now to anyone. This was going to be my first appointment. First impression: TERRIBLE service, lack of communication, and total disregard of patients time wasted.

Fantastic experience: This is Debbie Gainous. I always enjoy my visits there. They always explain thoroughly if I’m having a procedure done and why I’m having it done. Very friendly.

Fantastic experience: Absolutely amazing experience here. I was in need of an emergency appointment and the staff was so kind & helpful. They got me in within 10 minutes to be seen. The staff was so caring & so generous. I highly recommend this office!! Thank you to Tina, Susie Wilcox & Antonia Santos!

Negative experience: When a dentist feels the need to undermine your intelligence, it’s time to see yourself out. Incorrectly put in my crown (Nov 2023). Went back to have it corrected (July 2024). Same dentist doesn't even work there. New dentist massively condescending. I was already looking for a new provider. This sealed the deal. I’d rather pay out-of-pocket to have my crown fixed by a competent and considerate dentist than ever go back to this place.

Fantastic experience: I can't say enough how wonderful Dr. Bae and his staff are. Dr. Bae explained everything to me and between my insurance and my cost it was so affordable to get new dentures for me. Dr. Bae listens and observes exactly what needs to be done! I highly recommend them!

Negative experience: It has been more than two months that Bright Now Dental has started working on my root canal and it is still not complete. The root canal, post build up, and impression for the crown was done over two months ago. It took about a month for the crown to arrive the dentist office. I had to call them to schedule an appointment to have it put on and I arrived for the appointment The dentist shared that the crown was not done correctly and had to be sent back to the lab. I have since been back to the dentist twice to learn each time that the post did not fit. That dentist has since been removed from that office (a good thing) and during my 3rd appointment with the new dentist he did a new impression for the crown to be redone and shared that the post had been grinned down too low and that my tooth may have moved since it has been so long since the root canal was done. Still waiting for the new crown. Also, have had the dentist office bill me for cost they initially said would be covered by my insurance. I called the insurance company and they said they needed more information about the work that was done but has not received it. For example, my brother’s crown cracked, the dentist office replaced the initial post and installed a new crown. The insurance company doesn’t understand why the post was replaced and requested the before and after x-rays to verify the repost was needed; Bright Now Dentist never responded and instead, a year after the work was done, decided to pass those costs on to my parents. My parents has request that the dentist office provide the requested information; still waiting for that to be resolved.

Fantastic experience: I had a great experience at Bright Now Dental. Rose and Joy are very knowledgeable and both were a pleasure to work with! I will most definitely be back.

Negative experience: An absolutely awful experience. I was told when scheduling we could likely get things started during the first visit. Had an issue with my insurance so i arrive to having a bill. I told receptionist that they should make people aware of that before they show up. She said she wouldn’t have known, and that it’s up to my employer to tell me that. Argued with me and was not friendly. While filling out paperwork, I witnessed her be rude and nasty to a co-worker. Then proceeded to look at the customer in front of her and put a finger gun to her head and “pull the trigger”. The unprofessionalism of this lady was almost impressive. I get called back, the dentist tells me I need a cleaning and a root canal on a broken tooth. Both things I was aware if and hoped to get started on a this appointment. (since they said that shouldn’t be an issue.) Dentist pits the chair back up, and tells me to schedule an appointment to get everything started. To say i was frustrated was an understatement. I told them I wasn’t interested in another appointment, and that I wanted to pay my bill and be done. I explained my frustration of having to pay for absolutely nothing, and that i was under the impression work would be started right away and she said “yeah, we hear that all the time”. I should have left after the initial interactions, but I just wanted to get my teeth cleaned. The entire experience was awful.

Fantastic experience: I had a cracked tooth and I called to ask if I can have my tooth pulled and they said come in right away I had the BEST service everybody There is extremely nice. The doctor was really nice and they took care of my broken tooth. I can’t say enough about the super great Staff they make me wanna crack another tooth just so I can go back and visit!!

Negative experience: Do not go to Bright Now dental next to Target in Graham they say they're doing to work on your teeth and charge a high amount for it then they don't do that said tooth and go to something else and leave it exposed. I was supposed to have a crown put on in after my root canal last November I went in for that appointment and then they go nope we got to go work on another tooth and so since November of 2023 my tooth that had the root canal is still unfinished there's no crown on it they won't work on it. On another tooth that I had a root canal and they put on a crown, they said it was permanent but yet that said crown broke and they won't fix it they want to charge me over $500 to fix it. They should be covering the broken crown.

Negative experience: AVOID!!! The absolute worst dental experience ever! Nothing more than a corporate money grab! Customer service is terrible patients are just a number. Different Dr's constantly. Performing unnecessary procedures. Stuck me with $1200 out of pocket more than a year & 2 months after procedure. Screwed around so long I missed the window 2 appeal 2 insurance. Refuse 2 work or communicate with me. Even ignoring BBB complaint. Corporate billing is unreachable. RUN as far as u can!

Negative experience: While I had a pleasant experience with the dental hygienist, my overall experience has been frustrating. On my first visit the dentist added an additional service to my care plan that I had explicitly stated I did not want, as my insurance did not cover it. On my return for my cleaning, they had added the item back, along with a 2nd new charge for $200 which, again, was optional and not covered by my insurance and not previously discussed. When I asked them to remove it, they kept saying that "the doctor won't allow it." I explained that I cannot afford the additional treatments, and they continued to state they couldn't remove it because the doctor wouldn't let them. I asked to speak directly with the doctor if they wouldn't do it themselves. Eventually they removed the additional procedures after what felt like an hour. I am now seeing a second dentist for a second opinion on the work that Dr. Shirley had said I needed. Slipping in multiple expensive additional procedures without discussing them with me first made the overall experience frustrating and seems extremely unethical. I will not be returning.

Fantastic experience: I am so happy with this place! Dr. Shirley is by far the BEST dentist I’ve ever had! She is so sweet and kind and so nice to me. She’s gentle when she works on me and her quality of work is so good! The front desk ladies are all super friendly and helpful. They have made such a good, sincere effort to make sure I get the most out of my coverage. I’m super happy and appreciative! Sean

Negative experience: This is by far the worst place I have ever gone to get any dental work done. Not only are they very rough, but they are also careless. When I was getting a cavity filled, the doctor was so extremely rough with me. He jammed the needle in my mouth and it led me to have an stress-induced seizure. Afterwards, they tried to blame the interaction on me, and said that this “happens all of the time”. I’m pretty sure if people were seizing when they were getting cavities filled people would hear about it. Also, they never kept the molds for my retainers, after telling me to my face that they would, so now I have to go somewhere else for it because they lied.

Fantastic experience: Had a root canal done and it was super quick and done with care. All staff here is great, highly recommend for your dental needs!

Negative experience: The bedside manners of this dentist were absolutely horrible. This is why fear happens and people avoid the dentist. My daughter already has anxiety over them but this guy was ROUGH!!!!! I get dental work is not pleasant but the experience should not be worse than the work itself. The cleaning of her teeth was extremely rough and even cracked her lips (yes this happens due to dry lips I get it) when expressing discomfort it was told to sit still I’m almost done. I would only use this dentist again if it was an emergency and the very last one open!!!!!

Fantastic experience: The front desk staff was so friendly and helpful, really everyone there were extremely helpful! Thanks for making "going to the dentist" comfortable great job gals!

Negative experience: Tried to put zero stars on this, but there was one redeeming feature that prevented me from doing so which I'll get to at the end. (Also, Google won't let you put less than one so....) This was not only the worst dental experience I've ever had, but easily the worst medical experience I've ever had. First off, I know that I have some trauma related to dental work. I've had a few bad experiences, and I was very upfront about that from the start. I explained that I had a tooth ache and definitely needed a filling, maybe even a root canal. I called in ahead of time and let them know what to expect and made sure that this wouldn't be an exam with a follow up, but that I would be able to actually get some work done. They assured me that was the case. NOPE! Went in, got X-rays done, sat in the chair and waited for the coming poking and prodding at my teeth. Never happened. Dentist lady comes back (I can't call her a doctor or professional in any sense of the word) and states that my mouth is disaster zone and I need to have 5 root canals done and even then it probably wouldn't save the teeth and they would likely need to be extracted. Nearly the whole left side of my face. Goes on to state that I would likely need to have my jaw bone ground down in order to fit the crown. Oh, and to top it off, is referring me to a place that will sedate me for the procedure. Uh....well, queue the anxiety, but I try to keep calm. I explain that I DO NOT want to be sedated and I would like to approach things conservatively if possible and just deal with the pain I had in the first place before dealing with the rest. Lady then goes "I won't treat only a little of this. If you don't agree to ALL of my plan, you can't be my patient." Uh...what?!?! She then asks me to get up, walks me to the front desk and says goodbye. Didn't touch my teeth. Didn't look in my mouth. Didn't even turn the little light on and ask me to lay back. Nothing. The only redeeming feature of this place is the receptionist at the front. She was incredibly nice, listened to my confusion, even went back and got a director/manager/whatever involved to see what could be done. Suffice it to say I won't EVER be going back and would highly recommend that no one EVER goes to this dental place if you value your mouth or your wallet. Just to put icing on the cake. I went to 410 Dental just a month or so prior (wasn't able to keep going here because of insurance stuff), and they told me that NONE of the above was true. Yes, I have a bad cavity (quite a few cavities to be truthful) that will possibly need a root canal, but not 5 of them! After this debacle with Bright Now, I called them up and within an hour the doctor I saw a month before called me back, spoke to me on the phone about my teeth and her recommendation, and helped with ideas for insurance. I don't even care if my insurance will cover it, I'll be going back there.

Negative experience: Disappointing Experience at Bright Now Dental Regrettably, I find myself compelled to share a less-than-pleasant experience at Bright Now Dental in Puyallup. While I usually focus on positive reviews, the challenges my husband and I faced during our visits necessitate a candid account. My husband's ordeal began when a nurse unintentionally created an incorrect mold, resulting in a mismatched crown that required replacement by another dentist . The financial burden of this error fell on us, as our insurance declined coverage for the second procedure. My own experience mirrored this frustration. Seeking a minor repair, I left with exacerbated issues, making the process of rectification equally challenging. Overall, our encounters at Bright Now Dental left us with bigger problems than the ones we initially sought to address. Unfortunately, we cannot recommend this dental office to others.

Negative experience: Rose is very disrespectful and doesn’t treat people like humans. She will yell and make you feel less than. I don’t recommend this place. The office manager joy is even worse.

Negative experience: Worst experience I’ve ever had. Tried to give them a chance 3 times and each visit was terrible service, records incorrect and incomplete. Take X-rays every visit then did nothing but look in my mouth. Worst was in the middle of having my teeth pulled (2), bleeding terrible into the gauze stuffed in my mouth, I got told that I really should get bone graft to ensure I could put in an implant. $1400 and when I walked in I had a bill estimate for $20. I was literally doing finance paperwork sitting and bleeding until I gave up and just put it on my credit card. Never go here.

Negative experience: I had previously gone to this dentist out of necessity and my initial appointment was great. The cleaning and plan for the work I needed done went well, the problem was when I went in to get work done. They move people through like an assembly line with no compassion or care. They care about getting your money and getting you out and that’s all. Immediately after my work I knew something was wrong with a filling and went back to get it checked on, I was completely dismissed and told I was wrong about the pain I was feeling and I TRUSTED them. 4 Months later I still had pain and went to a different dentist because something felt off, and I had to get all the work they did redone because it was done so poorly. Waste of my money and majorly affected my experiences at the dentist. They like you until you have a problem and then they act like you’ve inconvenienced them for having to do their job. Another person I know had a similar experience so I knew I had to share. If you’re not in the interest of helping people with compassion get out of an industry working with people.

Negative experience: All the stuff are nice and friendly and professional but dentists are not!!! Two dentists took care of my teeth for 3years ,last dentist was horrible doctor. I had unnecessary pain ,plus he connected two teeth together so I couldn't use dental floss. Terrible experience!!!!

Negative experience: I came in for an abscessed tooth and was in excruciating pain. They were late for the appointment, the dentist “Shirley” was condescending and rude and said I should have taken care of my tooth before it got that bad. No compassion no empathy for how I was suffering. She gave me antibiotics but I had to call her 2 hours later because she hadn’t bothered to send the prescription to the pharmacy. Worst experience I’ve ever had, I started crying as I walked out. Not one of them cared. Please avoid at all costs, especially for severe or serious dental problems.

Negative experience: The receptionists are nice but the rest of the staff including the dr is extremely rude and sketchy. The dr was very aggressive when administering the medication and showed zero compassion when told how anxious and scared my gf was for her procedure. Do not recommend F- - - -

Fantastic experience: I enjoy going to the dentist at Bright Now !Dental & Orthodontics. They are very friendly and work very hard to make sure you are comfortable. The dentist takes time to explain the needs of your care of your teeth. The hygienist very good and your teeth feel wonderful after they cleaned. Appointments are easliy made. They take interests in how you are doing . Kind people

Negative experience: Staff at front desk weren’t friendly. The doctor in attendance was rude and didn’t respect my sincere questions asking about the extra procedure I just learned at my visit other than the extraction I knew I was scheduled for (not to mention the additional cost not covered by my insurance over $600) and the fact that I’m very nervous with dentists. The only friendly face was the dental assistant.

Positive experience: I observed the 2 young ladies at the reception desk as being very unwelcoming. The expression on one of the girls reflected to me as being unhappy at her job. You need vibrant, greeting, outgoing employees at a position representing first impression of business.

Negative experience: Not very happy! Female dentist made sure to let me know in a polite yet bothered way she didn’t want to do my cleaning. (Bad experience prior with hygienist). Dentist did not floss nor polish my teeth and I asked and she said oh? Do you need that??? And as I was getting ready to collect my things she says oh the flouride or some past for cavities very poorly puts the white paste on my teeth which gets all onto my lips (NEVER EXPERIENCED THIS BEFORE) my lips are very sore and still white residue which does not come off easily!! I face the general public daily so allowing me to leave looking like ?? Unacceptable doctor and shame on you! it’s not a good feeling very tacky glue and white color, so I’m supposed to now leave like that?? So I go in the bathroom and try to rub off and no it’s not easy to come off and my lips start bleeding as it’s very sensitive skin on the lip NOT HAPPY!! Why are they always rushing in this office?? Second time here poor service , im pretty sure now I will go to another office! Last time it was the hygienist who is an older woman and was aggressive and a bit unprofessional at times. You don’t want to be rude and tell patients in a harsh way they need this or that for their teeth and she said it in a not so kind way! I think they need customer service training all!!! I’m not happy and my throat is very sore doesn’t feel good from I don’t even know if I could swallow this white paste?? Since she put it on very sloppy in chunks and Didn’t say just rushed it you could tell she was displeased and didn’t want to do a cleaning? So yes probably find another office. And this is MY experience.

Negative experience: I've been attending this facility since late 2020 because they offer appointments after 5pm. at least they used too. Every time i make a 5:30pm appointment they call within 24 hours of the appointment to cancel and reschedule me. Usually they would get me in a few weeks later. Not this time around, i was told that the hygienist isn’t taking any more 5:30 appointments and that I have no choice but to take an appointment before 5pm OR wait until September 26th for a 5PM appointment. How unprofessional on Bright now Dental to call and reschedule with 1) on such short notice and 2) why if the hygienist isn’t accepting anymore 5:30pm appointments to wait until 24 hours before the appointment to reschedule? Where is the common courtesy, you would think that if the hygienist isn’t taking 5:30pm appointments that SOMEONE WHOULD THINK TO SAY “hey, since I’m not taking any more 5:30pm appointments, maybe I should reach out to my clients and let them know, this time slot isn’t available anymore AND given them more time to reschedule on a time slot that actually works for them?” Guess that’s too much to ask for! HOW RUDE AND UNPROFESSIONAL!!!!!!!!!!!!!!!!!! Their rating of “4.0” has to be inflated. My partner had a horrible experience there! I’m so freaking frustrated at their complete lack of courtesy/respect to their clientele. I will be changing offices. Hopefully I’ll find a more professional dental office who doesn’t cancel your appointments because it’s after 5pm! UGH!

Negative experience: The staff were nice and clearly abused. I am very observant, and I overheard someone tell another staff member not to wake the dentist in a fearful tone. When we started the checkup, the hygienist was very kind and on her toes a bit. She started the cleaning and part way through the dentist barged in, asked her what she was doing, and told her to stop so he could do his job. He was very rude to her, and he looked at my teeth and told me I needed to get my wisdom teeth removed and left. He never even introduced himself to me. The hygienist continued with the cleaning, doing HER job. The dentist was extremely unprofessional and disgusting to his staff. Short and careless with me as a patient and overall just looking for a payout from me. This was my first ever appointment, and I will not be returning to this specific dentist. I hope the staff can find a better place to work or they get rid of this guy who clearly sleeps in his office before seeing patients and abuses his staff.

Negative experience: Scheduled online. Didn't have my appointment on file when I arrived. Don't do cleanings on the initial visit. It's my teeth and I'm paying so why can't I just get my teeth cleaned? They said they don't know what type of cleaning I would need. I guess they have to analyze my tooth data for a few hours before they can decide. They've baked in so many costs in these places to raise their profits and it's really frustrating as someone who literally just wants their teeth cleaned.

Negative experience: How many tries do you really need to put on a crown that might last longer than a day? Well if you answered at least several , then this is the dentist for you. What a complete joke this place is. I feel sorry for everyone that has to endure this "dentist". I have tooth pain and need to go but after seeing what my wife has been put thru by this place for well over several visits for the same thing, I think I'll just deal with the pain.

Negative experience: Changed my wifes appointments 3 times, show up the 4th time and forgot they called us to change the time... then she was scheduled for 4 crowns but we show up and they said she was scheduled for 1 tooth and to "discuss" the other 3 with the doctor.. now the doctor has said multiple times if we don't do 6 her smile won't look right... I get paid tomorrow they won't let me post date by 12 hours so now I'm borrowing money from multiple people driving around town because they wouldn't tell us "there" plan prior so I could save out the 1200 bucks... doctor trys to speak over you when ever you try to talk then has the "rocky mountain oysters " to ask me why I'm upset? Go to the Bonney Lake facility, so so so much better. Even if you have to call your insurance to switch, best phone call you'll ever make.

Fantastic experience: I have my routine cleanings and exams done here. Carrie is a phenomenal Dental Hygienist! She is friendly, professional and GENTLE while she's in my mouth.

Positive experience: Not impressed with the front office staff. I have been overcharged a couple times. Bright Now doesn’t reconcile their records and will keep your money!!! Always check your EOB and compare what your insurance paid and you’re out of pocket. Likely, there will be a discrepancy! Dr. Bae is amazing!!! This last visit my dental assistant gave me a 2nd shower with the water wand!

Fantastic experience: Recently got a filling and my wisdom teeth removed by the wonderful staff at this location in Puyallup, Joy Snider and her office/Team were so very caring with me and gentle as can be. 10/10 recommend and am so thankful to have been taken care of by such kind and hardworking people! Truly awesome environment and will be going here for my future dental work :)

Negative experience: Not very good feeling concerning practices. I came in for a extraction, waited over 15 minutes in the chair for the dentist to come she was talking to a branch manager or somebody. She checked my insurance and came back with a bill for over $2200 bucks to pull a broken tooth with all kind of add ons. My Delta Dental Ins would pay all but about $780. I was there about a year ago and my bill was less than $100 for the same procedure...WTH. Gotta find another dentist.

Positive experience: When I checked in the paper signed said I had a co-pay...my wife checked us out and scheduled our next appointment, she was told I had no co-pay. This is not the 1st this happened. I'm expecting a bill in about 2 weeks stating I owe the amount of the original co-pay. The service afterwards was fantastic, just the billing or payment is a concern