Vista Ridge Dental Care & Orthodontics

Experiencia fantástica: I had a lot of work done close together and and always felt comfortable and informed on what was going on with my teeth. Great people and professional environment. The best dentist office experience I ever had

Experiencia fantástica: Everyone at Vista Ridge was very pleasant and accommodating for my first visit. The office staff worked with me around my schedule, my hygenist was very pleasant, gentle and explained everything as she went along. Dr. Parker was very friendly and thoroughly examined me and discussed my teeth, mouth and gums.

Experiencia negativa: Was overcharged when they mis-coded my treatment and insurance did not pay. Required 10 months of calls and emails to get over $500 returned to me. Customer support and collections is based in India. Awful service and follow through. I found a new dentist

Experiencia fantástica: Very caring staff and Doctors. I had a really bad experience elsewhere and everyone has been amazing Doctor Park and Doctor Ashwini are so caring as well and makes sure you are taken care of They are wonderful and trustworthy!

Experiencia negativa: Wow, not much to say besides stay away! Had an appointment they canceled it because of a snowstorm that wasn’t even sticking to the ground after I got a hotel room right next to the dental clinic so I didn’t miss my appointment because I don’t live close. Then they finally rescheduled me after me calling back. I have an appointment I show up and they said oh we tried to call you and left a voicemail. No voicemail no missed calls. Showed the guy at the front desk. They did finally get me in and means of canceling someone else that day two hours later so now I’ve literally spent hundreds of dollars trying to just get my teeth cleaned. What a joke.

Experiencia fantástica: Dr Parker and her assistant did a great job today.

Experiencia negativa: Shop around. You can get better care elaewhee. It is unprofessional. You'll see when you deal with front desk. The kast few times they couldn't fill out my appointment card correctly.

Experiencia fantástica: Alex is fabulous. She is very attentive to what my teeth need for cleaning and polishing including mixing a specific mixture to help with stains. Thanks, Alex

Experiencia fantástica: Dr. PARK WAS A GREAT PROFESSIONAL. HE GAVE ME A ROOT CANAL. THANK YOU DR. PARK!

Experiencia fantástica: Th staff is amazing! I hadn’t gone to the dentist in years and they made me feel comfortable and were so nice, respectful and explained everything to me. I highly recommend Vista Ridge Dental Care.

Experiencia fantástica: What a WONDERFUL APPOINTMENT YESTERDAY. Made a plan for dental work. Things are looking better for sure. Looking forward to the final results . I would highly recommend DR.PARKER and all her staff.

Experiencia positiva: The dental hygienists that took care of me were friendly and professional! The dentist however, never came in to do my exam. I waited 40 minutes for the dentist. I let the staff know that I needed to leave and couldn't wait, they let the dentist know and I was ignored; twice. I could not wait any longer.

Experiencia fantástica: The receptions when I was leaving said that I didn’t have to come back for 6 months then scheduled me back in four that made me sad

Experiencia fantástica: I have always rated customer service one of the benchmarks when assessing performance! Today was an exceptional day for me to experience above and beyond attention to detail. I felt genuine care for my overall health and more importantly being valued as a human being! My dental hygienist was outstanding; great bed manners as my parents use to say! The doctor was informative, gracious and if she were my daughter I would be bragging the professionalism she possesses and the talent God has blessed her with to heal physically and emotionally to the patients under her care! Thank you for allowing me to have such an experience!

Experiencia fantástica: I have to admit k have had a hard time in the past finding a place that will take great care on my dental health. I’ve been a frequent patient for regular cleanings and maintenance. Alex has been great for years. If you have been looking for a great staff look no further. 5 star rating and I will keep coming back.

Experiencia positiva: The staff were great at Vista Ridge from start to finish.

Experiencia fantástica: They took really good care of me

Experiencia negativa: Showed up 10 minutes early to my scheduled appointment (cleaning) waited 30 minutes until I even got called back. Took 40 minutes for X-rays and a cleaning. This will be my last time visiting this establishment. I haven’t even seen the same doctor my last 5 visits. That should tell you something.

Experiencia fantástica: I was able to get an Emergency appointment this morning after just one call. Less than an hour later, I was finished with X-rays and reviewing them with Dr. Parker. Absolutely everyone at the office was super professional, and more importantly, kind and caring! A great first experience!! Well done Vista Ridge Dental Care Team. I’ve found my new dental care providers!

Experiencia fantástica: This cleaning was very gentle and such an easy experience. Thank you!

Experiencia fantástica: I had a great experience with Dr. Hardy and their team. Dr. Hardy explained procedure in simple terms, answered all my questions, and made me comfortable. Dr removed five teeth and my recovery was easier than I expected. I truly appreciate Dr. Hardy skill, compassion, quick actions. I would recommend FIVE STAR Dr. Hardy to oral surgery needs.

Experiencia negativa: In July I had work done, and was told by the office that I didn't have insurance when in fact I had to pay $1200 that day to have the work done. I called my insurance the next day and apparently they had a glitch in there system and I did have insurance. It is now 7 months later and I still don't have my refund. My insurance paid Delta Dental but I keep getting excuses why I don't have my refund. I got a call from them on 12/31 telling me that it has been resolved and I would get a check....but of course it might take up to 6 weeks, which I've heard numerous times. It has now been 7 weeks, I called three times last week and get the run around. What is it going to take I live on Social Security and need that money.

Experiencia fantástica: Needed a new dental office after mine closed its doors. Very glad to have picked Vista Ridge. They were kind enough to schedule me as a new client around my visits to my mom and my Zumba class. I was taken very good care of during my appointment and experienced the gentlest exam and prodding (not the correct term but you know what I mean) I have ever had. Yay!

Experiencia fantástica: Dr. Ash was very kind and thorough. I am happy to make her and her staff my new dental family. Shout out to Cheryl, too. They made me feel very comfortable

Experiencia fantástica: Very pleasant front office staff , hygienist was great and the Dentist was very thorough, calming and friendly. Would highly recommend

Experiencia fantástica: The current dentists and staff at VIsta Ridge Dental are so professional and nice. They really care about their patients and acomodating. They offer commonsense advice on preventing dental problems. Highly recommended.

Experiencia fantástica: Like many I have issues with going to the dentist and a lot of anxiety with my PTSD. But the Staff was amazing. I learned more about my teeth than I ever knew before. They were very knowledgeable, kind and detailed. Wonderful atmosphere and good energy

Experiencia negativa: I've been going here for years and it's really gone down hill. They change dentists almost every visit. That should tell you something.. The last two times I went the dental hygienist's breath smelled strongly of cigarettes. Gross! The entire time they're cleaning your teeth they try to up sell you for other things you don't need. I counted 7 different sales pitches last visit. This becomes a big issue because if they do find something that you actually need you can't trust them when the hole visit is a sales pitch. Multiple times they have sent the account straight to collections instead of sending a bill. I pay my bills on time 100% of the time so this came as a surprise. When the collections company calls it's always someone with a foreign accent demanding a credit card with little additional info. It really seems like a scam call. If you call the office to try to get the billing straightened out you usually get transferred to another call center where they can't help. I won't be going back again.

Experiencia negativa: Half of the review is my own personal fault for not asking enough questions to start with. I needed my wisdom teeth removed and the lady on the phone said if i truly 100% wanted them out a consult would NOT be needed and I can get them out at a scheduled appointment date. I was actually happy about this at first but in hindsight that should’ve been the first red flag. DO NOT GO FORTH WITH SURGERY UNLESS YOU HAVE A CONSULT! It would’ve saved me a lot of time and trouble. I set up my appointment date and I thought the day before I would receive a phone call about what to expect / information about surgery but I was the one who had to call them to ask and I felt rushed on the phone. After that I went down a rabbit hole and read all the reviews and after seeing all the one star reviews my anxiety ramped up. I told my husband if anything seemed sketchy when we got to the appointment that he needed to get me out of there as quickly as possible. Long story short we get to the appointment, front desk was not very personable and extremely unorganized, i do want to cut her some slack because she said there was a lot of call outs so she was short staffed. I went back for x-rays and the MA and doctor were bickering about getting the images up on the screen. As I actually confirm with the doctor that I would like my wisdom teeth removed, front desk comes in and states it was going to be $800+ up front even with insurance. My husband and I both agreed not to proceed forward and then we were told by front office that “you won’t find anywhere that’s any cheaper.” It felt a bit pushy but thank goodness we left. About 20 minutes after I got a phone call from the front desk stating “actually that doesn’t sound right insurance should cover some cost for sedation, i can run a prior authorization.” I mean shouldn’t have that been done prior to me coming in?? I politely declined. This office was referred by my insurance but I definitely do not recommend this practice, very uncomfortable and odd experience.

Experiencia negativa: Here I was told I had 5 cavities and needed immediate removal of wisdom teeth. 3 weeks later visited another dentist for a second opinion. The other dentist told me I have 0 cavities and was fine to keep my wisdom teeth.

Experiencia fantástica: Nathan the dental hygienist was very attentive and very knowledgeable. He answered all my questions along with offering some suggestions. Cheryl found appointment times that worked around my schedule. Overall experience was a 5 star rating. If more extensive services are required (i.e. extraction and implant) , find an oral surgeon outside this office. Going thru multiple xrays (i.e. cat scan, etc) . Was told by surgeon that i was "anxious ". Not my 1st rodeo with implants.

Experiencia fantástica: Vista Ridge is the best! Thank you for your kind care, and for helping me through my anxiety.

Experiencia fantástica: Dr. Was the most thorough mouth exam I have ever had. Most excellent!

Experiencia negativa: Responsiveness to possible emergency dental problem after an appointment with them was horrible! Called the after hours service on a weekend and no one bothered to call us back. Then, a week later, ANOTHER problem happened on a Monday, when they are closed. The after hours “option” forwarded to an office called “Hilltop” or something like that had never heard of this office. Today, Tuesday, they offered an appointment two days from now - for something VERY serious that may be related to dental care they provided. Fortunately our Primary Care physician is already on top of it. We’re going to have to switch dentists. It’s a shame because I actually really like the actual dentist. The company who runs the office functions & operations appear to be sub-par. It’s a shame. The people who work in the office have always been sincere and friendly. ***EDIT: Problems with communication, billing, insurance, turnover, etc. first started when DentalWorks took over. Lots of changes. Then the mother company was Brident, which was acquired by Sonrava in 2022. So this is now part of a huge network of dental offices, based in another state, that is seemingly focused primarily on squeezing out profit. Look up Sonrava. Super low ratings as an employer. *** Update after visit today: Staff on site was apologetic and helpful. Learned that our long-time dentist left. Sonrava did not notify us that our dentist had left the company and this practice, nor who had replaced them. It just doesn’t inspire confidence. This type of communication should be routine. ***Update: My new dentist told me I do NOT urgently need a crown, which Vista Ridge Dental told me I needed over a year ago AND kept pressuring me to finance and book. Seriously wonder how this dental office is still in business. My impression is that the dentists, office manager, regional people, etc. are incentivized by corporate to upsell products & services that aren’t needed, to be aggressive with treatment (to increase revenue with expensive interventions), and to pressure patients to finance expensive, aggressive work (like crowns, wisdom teeth removal, etc.) It’s also interesting that someone from the company acknowledged my initial negative review, but NO ONE contacted me, other than the appointment schedulers, which I finally had to block.

Experiencia fantástica: I was seen right away. Nathan was pleasant to work with. He did a great job cleaning my teeth. He explained the available services and the added cost for each. I did not have any discomfort. Great experience.

Experiencia fantástica: The new hygienist Nathan did a great job and Cheryl at the front was very helpful.

Experiencia fantástica: I have always had good experiences with Dr. Ash and her staff but in my last visit they went above and beyond. They guided me through some difficult decisions and always made sure I was comfortable with information, treatment, plans going forward and of course cost. If you want a practice that puts you first not the bottom line and with no pressure. I recommend Vista Ridge Dental, Dr Ash and her staff.

Experiencia fantástica: Very informative, telling me what I need, and how much it’ll cost, and the options available to me. Didn’t try to oversell, but was honest about my plan. Assistant was also very patient and skilled. Definitely happy with them.

Experiencia fantástica: Dr. Ash and her staff from her assistant to the billing and scheduler couldn't have handled my situation better

Experiencia fantástica: Everyone was very nice. I liked the atmosphere of the office. Which by the way was very clean. At first when we drove up the place looked closed. So I think they need something to show they're open or closed

Experiencia fantástica: I’m glad that things went the way they did to transfer to a new dentist. I wasn’t really ready for the extra cost, but everything went well and feels really good!!! Thank you for your service!!!

Experiencia fantástica: Had a great visit there today. Appreciated the helpful front-office team as well as the expert of the dentist and her dental assistant.

Experiencia fantástica: It was great getting my teeth cleaned. The best part is the Staff and the Doc are so awesome. Thank for listening to me and taking care of my concerns

Experiencia negativa: I would not recommend this dental office. Messed up my teeth by drilled my teeth too deep, from a simple cavity treatment. Office member recommended take the nerve out of my teeth or put a crown on. For a simple cavity treatment mistake, seriously? I called and asked for the refund for this single treatment, office member told me the form I signed made sure it covers the doctor’s mistake, and gave me an example like doctors make mistakes all the time, heart surgeon couldve make mistake, things like that. I thought about this for a while before I gave bad review, because the front staff are nice and helpful, but no, the patient deserve to know my story. I’m regretted going with them at first.

Experiencia negativa: BAD Times - If you like being gouged and upsold, this is the place. I just want to go to the dentist and have a routine experience. This new Dr., while nice, always seems to find a cavity or something that requires ‘deeper cleaning’ or suggests some add-on treatment. My wife (who flosses daily)has the same experience, there is always some issue that needs to be done, and of course there’s an associated charge. The staff seems to have high turnover since the new Dr. has taken over and neither my wife nor I seem to have seen the same dental asst. twice. The previous Dr. before Kimball was fantastic as well. This is nothing more than a

Experiencia negativa: HORRIBLE I went to get my teeth checked and a lady that checked them was talking about me to other staff members and they were laughing at my teeth which was very unprofessional of them. People should feel comfortable when going to the dentist. Am very disappointed. No one should feel like this!!

Experiencia negativa: We used to enjoy this place. Ever since Dr. Kimble left, we have not had good feelings going here. The new dentist is always on the lookout to sell you something extra. The dentist stormed out of a visit with one of our teenagers when they asked to not be numbed for a tooth cap. Also....the corporate scheduling team (not at the office) is not helpful....they schedule us at times the office isn't open....they also won't help us achieve prompt visits when it is warranted. We are exploring other places.

Experiencia negativa: I recommend staying far away from this place, if I could give zero stars I would. I had the strangest and worst dental experience of my life in April 2024 when I went in for a routine cleaning and was told by the hygienist that the dentist and another staff member had suddenly walked out of the office with no notice, so there was actually no dentist there that day. I wish I had gotten up and walked out as well because I then had the most painful cleaning of my life, and decided I would never go back there. Fast forward to now, over a year later, and I am getting harassed about a bill for $275 for that appointment! I have dental insurance and it was a routine cleaning, no X-rays or anything, so this should have been completely covered. I also heard nothing about a bill from that visit until just a few months ago, so at first I thought it was a scam. So I have now called the office multiple times and left messages and been told they will forward me to the billing manager or forward a message to her about this, and I have heard nothing back from this mysterious “billing manager” for months. Safe to say I will certainly not be going back even if they did find a great new dentist because their billing practices and office management is very shady. I also will certainly not be paying this bill that I received over a year after the date of service until I hear back from someone in the office about why this apparently wasn’t billed correctly through my insurance. Zero stars for sure, wish I knew where Dr Kimball went because she was wonderful and I can definitely see why she left! To the office after reading your responses to other negative reviews - don’t tell me to contact you directly, I have multiple times and will not be wasting my time on you anymore. You can go ahead and waive my bill and never contact me again (and I work in healthcare so I know you can do that when you mess up the billing on your end). If you have questions or need further details, you have what you need here to find me in the system and reach out yourselves.

Experiencia negativa: Firstly, the staff is VERY RUDE and mean. Their system isn’t working, they gave me an appointment on Saturday and have send multiple reminders before the appointment. When I went for checkup they said they are closed on Saturday. SO NOT SURE HOW THEY GAVE ME AN APPOINTMENT on Saturday. When I called their customer care they simply said they are closed and gave an appointment after 2 days. I actually got late by 27 mins on the day of new appointment but I called them before going if I can still come they told me to come and made me wait for ~20 mins and when I asked them if it’s going delay more the front desk answered VERY VERY VERY VERY RUDE. Finally they told they have to reschedule the appointment because i asked them how much time should i still wait. Me and my son simply waited for ~30 and wasted time. Worst and will never ever think about this dental center in LIFE.

Experiencia negativa: DO NOT GO HERE! After 7 months of pain, discomfort and looking for answers this dentist has lost me as a patient after 5 years. A botched filling caused by inexperienced techs and two dismissive dentists has left me with a future of root canals and chewing pain that they take no responsibility for, even though they admitted their techs were not up to snuff and let go for sub par work. I gave them so many chances to find a resolution but Fabian, their regional GM, and the rest of this corporate dentist have no personal touch or care for their patients(except one of the receptionists, very nice and helpful). The dentist rushes through routines and their billing department will send you to collections while you wait for answers while not returning calls for months on end. Do your mouth a favor and go somewhere else. It is not worth going somewhere where they won’t stand by their work or give you a consistent, quality experience.

Experiencia fantástica: 11/10- I had an amazing experience here! All of the staff are incredibly professional, accommodating, and most importantly- transparent. I had previous work done with a different business’s dentist and came to find that they had charged for work they never did, which then landed me in the chair at Vista Ridge Dental and they treated the issue immediately. I had been in pain for months due to untreated gum disease which I was previously told had been treated, and within a matter of hours since receiving Vista Ridge Dental’s treatment, I’m no longer in pain. I cannot recommend this place enough and have my partner switching dentists to be cared for by them. Thank you so much to the entire team of staff!!

Experiencia negativa: Maybe I’m old enough to expect a certain experience with dentists that just isn’t realistic. This location has gone from a very organized, consistent office owned locally to just one of hundreds of offices that eventually report up to a huge company. I gave this practice another chance because a family member spoke highly of their most recent experiences. (This was after a HUGE problem that happened a year or so ago after the Brident transition). We’d had a ton of scheduling & communication problems, but those seem to be fixed. There was also a major complication after a family member’s procedure that they explained was a fluke, but now I’m not so sure. I really wanted to like this place again. It’s convenient. The staff is friendly. They are clear about insurance coverage before you get any procedures. The problems: Several things just started adding up again that really make me question the quality of the location under Brident. During a recent cleaning, our teen’s hygienist was so rough that she was in tears. The light over the chair was broken, which we overheard had just been fixed. I brushed those things off, but then ran into my own problems a week later. Getting my cleaning, the water sprayer was so overpowering that I started to choke. Turns out the doctor KNEW there was a problem with that station, yet still allowed them to seat patients there. (The water force couldn’t be controlled). They moved me to a new station where it worked. The dentist and assistant had been very kind, so again I brushed it all off. Fast forward to a week later. I was getting some fillings repaired. On one side, it took the doctor three separate attempts over the course of an hour or more to numb the nerve. I’ve never had that problem before. It’s easy to explain away, too, because it “sometimes happens.” Because someone mentioned that they decided to use a different medication,ñ with the second shot, I’m now questioning if there’s some sort of money-saving protocol that Brident implemented. Or maybe there’s a bonus to the local or regional managers related to costs. It wasn’t until the THIRD shot in a different location that they numbed the nerve. Checking out that day, my bill was significantly higher than quoted - with no obvious explanation. They had to get the business manager involved. Turns out their system, which is run by a centralized department, had automatically added a balance onto my account from the teen’s recent appointment - with no explanation. Making matters worse, they had no record that we’d already paid the bill for our teen when we checked out! They said they were going to research it. It’s been a week and I still haven’t gotten any follow up communication from them. The staff here is nice and trying. The office folks at the site seem to be trained and are very friendly. Is there a problem with the company that owns Brident, which owns this practice? It feels like seems to be driving some business practices that really make me question whether the patients are the focus. I also wonder if the upline business(es) are making $$ off financing procedures. When I mentioned we wanted to delay getting our teen’s wisdom teeth out for a few months to accommodate her schedule and plan for the costs, they must have told me 5 different times they have a financing program. (The removal isn’t urgent.)

Experiencia fantástica: Vista Ridge/Brident in Broomfield did a great job seeing me on short notice for an emergency crown repair. The dentist assessed the issue right away, and the hygienist hand made a temporary crown that fit perfectly. All the staff were skilled, professional, and kind, given that I was in some pain and needed to be seen quickly. I would highly recommend this location. You won’t be disappointed.

Experiencia negativa: i went for a dental exam preformed by Dr. Ashwini Shivashankarappa, in her exam she stated that i had 8 cavities and that I would need a cleaning that was deeper than a typical cleaning that would cost about a grand and a half with my insurance. based on her information and how extreme my dental health appeared to be i decided to go for a second opinion by a trusted dentist. the second opinion stated that i did not have any cavities and that i would just need to polish two teeth and sand blast another. with the information that i received from my trusted second opinion i decided to seek dental care elsewhere.

Experiencia fantástica: Great people help me find out what was wrong with my tooth just from a single poke even though I did not feel anything was wrong at all. Im glad.

Experiencia negativa: Literraly the worst experience ever for me and my children. With my daughter, she went for a filling and they applied the novacaine and then left her in the room alone for 30 minutes while they decided to have a staff meeting. With my son, they insisted that he needed an enhanced cleaning that was ~$300 and then also replaced a filling (which fell out 3 days later)

Experiencia fantástica: Visit after 12 months and they had no record of me. They were a little harsh and I felt forgotten but the new staff are patient, listen to pain concerns and did amazing!! Highly recommend!

Experiencia negativa: They will tell you treatment is one amount, you'll pay it, and then some debt collector will call later asking for more money. In a country where the costs of health and dental care are so high, please avoid these scammers.

Experiencia negativa: I went here for a few years and it was fine for the most part. I did have several of my appointments rescheduled either a day or two before OR the morning of my appointment. Then, my husband went in to get a filling done and was advised he may not need numbing, but if he wanted to be numbed, they would numb him. He requested numbing but they decided to try the filling without numbing anyways, against his specific wishes, causing him a lot of pain. Additionally, he has had to go back several times to get his filling adjusted after nerve pain in the filled tooth. They also keep insisting on other procedures and fillings because "the teeth are so close together they can't floss" but he has no issues flossing at home so it has simply left us in a place where we needed to go elsewhere.

Experiencia fantástica: The wonderful team was able to get me in quickly and made sure I was well taken care of. The front office staff is well educated, has great communication, and wonderful customer service. The dental team made sure to treat me for all my needs and went above and beyond and help isolate the issue and took care of it same day. They made sure to include my wife to make sure she was educated to take care of me at home. I can’t thank this office enough. I would like to personally thank everyone working today 5/7/2025! I’m sorry I’m bad with names but really appreciate everyone who helped me.

Experiencia negativa: NEVER go to this place!!! First off, they try to up sell lots of stuff that you do not need, at an egregious price, they charge $30 for a toothpaste that is $10 on Amazon, or $25 for a mouthwash that is $5 at CVS! Second, they used a treatment that I did not authorize, and after 2 months of back and forth, they told me that they have adjusted my treatment plan, and they do not owe me anything. DO NOT EVEN THINK ABOUT IT!

Experiencia fantástica: Very clean, friendly, fun, and professional staff! From the front desk to the Dr...it was a great experience!

Experiencia fantástica: This place was very friendly, fast pace, and the staff have gorgeous ladies lol . On a serious note, I came in and they fit me right in the schedule to get my tooth removed. The process from the numbing to the to tooth getting extracted, only took 10 mins if that. Dr. Hardy is phenomenal at what he does. Definitely go there to handle your oral needs.

Experiencia negativa: It's very unfortunate that I have to write this review. But I feel the need to share as I want others to have a proper experience at a dental office. I want to begin by saying the front desk staff is exceptional and helpful and the dentist and hygienist were both kind people, but I can't recommend this practice. I went for a routine dental cleaning and ended up with three different swells, two on my lips and one under my tongue, because the tool they were using to clean my teeth produced so much heat it burned me. After the first time Dr. Patel said she'd be more mindful, but then it resulted in two more incidents. On to of the burns the cleaning itself was also painful and uncomfortable. It felt as though she dug too deep into my gums. I've never feared going to the dentist in the thirty years that I've gone to them, after today's experience, I can't say the same. I also never had any discomfort or pain with all the dentists visits that I've had in my past. All I can say is READ other reviews of this place before deciding on your booking.

Experiencia fantástica: Fantastic Staff and Dentists! Very caring, understanding and kind. Highly recommend.

Experiencia fantástica: Going into the dentist is a scary experience (even as an adult) but as soon as entered the door I was immediately greeted and put at ease by the from office (thank you Mariel you were great ) but the awesomeness of the staff didn’t end there. The dental team in the back was very professional and made me feel comfortable with my procedure. If you’re looking for any dental work let this be your first and only choice. The staff is the best!! This will forever be my only choice for dental work.

Experiencia fantástica: My appointment was for cleaning. I was five minutes before the appointment. I did not have to wait any longer. Doctor and hygienist both checked and explained what needs to be done and completed the cleaning and scheduled my next appointment. I am happy. Thanks to Haylee who remembers me even after I visit six months and greets me with a sweet smile. Dr.Ash and Amber made my bridge replacement painless.

Experiencia negativa: I had done some orthodontic work while the office was under the older management. We had made sure with insurance that it would be covered. For some reason - insurance claims that the office didn't submit the information asked for - the claims never went through. The old office apparently kept submitting the same claim every month, which got denied repeatedly. When I'd call them to ask about the bills I kept getting, they would say that "Oh we're still working with insurance on the claims, no need to worry about it." Fast forward almost a couple years and the new management. They tell me that I'm responsible for the amounts due (almost $2000), since insurance had denied those claims. Speaking with insurance, they won't even consider those anymore since the treatment was over a year ago. I tried to get details of exactly what the insurance had asked for and what the office had submitted, but they were never able to get me any information. Instead, to my surprise, they sent this to a recovery agency that started calling me about the money owed. To the new management - I'm sorry, but when you bought this practice, you inherited any mistakes and screw-ups the old office might've made - not me. Instead you throw the contract at me. Sure I've paid the amount due - I don't have the time or patience to consider legal options for this, but rest assured I won't be coming back.

Experiencia negativa: I went here back in July and just felt a weird feeling about it from walking in. Very awkward interactions with everyone there. They told me I had 5 cavities, which seemed very unlikely. I recently went back to my old dentist who was shocked that they thought I had 5 cavities. He told me I had zero cavities. In the end, I trust my old dentist more than I trust anyone at this business.

Experiencia negativa: Now that under new ownership, absolutely horrible! Worst dental experience I've had! Like a chop shop dentist! Do not recommend!!!!!

Experiencia negativa: I was not intending to write a review but Vista Ridge kept prompting me via email so here it goes. I had an appointment for a normal cleaning and to be honest I've never experienced such a rushed cleaning job. I think they spent maybe 20 minutes cleaning my teeth and used a lot of pressure on the deep stains which hurt my teeth due to them being very sensitive rather then taking an additional 20 minutes to just go slower and make it a more comfortable experience for me. I felt like I was talked down to for having stains on my teeth which is the only reason I was there in the first place was to get some extra help with the stains. When I went to pay they informed me that I owned them $120 for the previous appointment and $70 for the additional out of pocket cleaning that I was ready to pay meaning I came in with the expectation of paying $70 and instead was told I owned them $190. I was polite but made it clear that I was upset about the surprise bill. If I had been informed in advance of the $120 owned I would have canceled my voluntary $70 out of pocket cleaning and instead paid the $120 owned. The issue was not that I owed them from my previous appointment but that I was not informed of this until it was time to pay for my cleaning. I have a tight budget and although $120 is not a big deal for some people it meant I could not get groceries the following week due to now being over budget. So between the surprise bill that I was not informed of until it was time to pay for my cleaning, and my overall negative experience of being rushed through the cleaning and them being really rough on my teeth I cannot recommend this dental office to other customers due to my experience being so negative.

Experiencia fantástica: Courteous and professional. Everything went very smoothly . The staff was very cognizant of my comfort level with all of the procedures and made sure that they asked me for my input every step of the way.

Experiencia fantástica: Great service. The team works together seamlessly to provide an excellent experience. The doc was so kind and gentle - I usually hate the cleaning part because of pain, but this was very tolerable.

Experiencia positiva: Staff is friendly and hard working in what appears to be a busy office. They certainly try to put me at ease, as I’m still trying to get used to having a new dentist. I would however, suggest the organization provide, promote & require the use of name badges for staff member’s, which lends to a greater sense of professionalism and care for the patient. Dr. Freel, did my cleaning, was enthusiastic about his job, was patient with my questions and did a great job. I rescheduled with him again.

Experiencia negativa: I am so upset after my experience here from beginning to end even though the people are extremely nice that I don’t even know how to articulate my thoughts. They would not even fit onto this review. How my complaints were handled is even a complaint by the front office staff arguing with me against what I was saying that I 100% experienced when I told her what I experienced that is factual and then going in for a copy of my office notes before I left the practice asking me to sit one on one with the dentist and repeat everything that I had spent time saying to the office manager to the dentist to make sure it matches. I actually have nothing left to say to this practice because my disappointment goes farther than what I have room to put in this review. I cannot even explain the money dumped into this practice to have my dental work not be in a better place than it was when I started. A couple of more minor things is that I have been worked on by somebody sick in the office that I ended up getting sick after, I have missed cavities that I just got told today and needed worked on, and I have so much plaque they can’t really see my teeth clearly after recently having a cleaning. I was told by this practice that I needed two crowns and I only had one done before leaving after my bad experience that I have had recently. I found out that I actually don’t even need another crown done so it made me wonder if I needed the first one altogether or if it could’ve been handled with a filling. The financial strain caused after going to this dentist I cannot even put into words or the amount of money after insurance that has been spent here. My teeth are no better off than they were to begin with before I came. I also still need a lot more dental work done and another cleaning because of the amount of plaque still on my teeth. I would go into details of the number of complaints I have but it wouldn’t fit in this review. I’m not one to complain about dental offices in prior to moving to Colorado I have the same dentist for 25+ years. Since the beginning, I listened to their dental advice and took all of it regarding my treatment plan and kept coming back for every single thing that they said I needed until now. I finally had had enough and left. The very first time I came for x-rays they weren’t done accurately and needed done all over again so I had 45 minutes worth of radiation that the front said was likely because of people in training. My cleaning needed to be split up to different visits and my medical records stay here that work needs done to avoid further gum disease or dental issues but I always booked whenever they had openings and I frequently had water running down my face onto my clothes. These are just some of the smaller complaints. when I told the front about my complaints once I had had enough, they told me that I was the one that continued to come back and have work done to which I responded you’re right I always came back and did everything and followed my treatment guideline as ordered until I lost a tooth recently from an infection that had been going on for months in an area of pain that I have had and told that I need to keep using my water pick and Oriel for sores and not until the last appointment did I ever have the word told to me that I need to see an oral surgeon to which I booked with one before I ever left. they tried to argue with me at this point which I also found unprofessional because I was the one that experienced all of this.

Experiencia negativa: Absolutely terrible. I have been in twice. Both times I was sent a bill for work that I did not ask for or approve. I had already paid for the work I did approve before I left the office. The second time the bill was apparently sent directly to a collections agency. I didn't even know there was an issue until the agency called wanting immediate payment. I tried to call the office multiple times but no one answers the phone and they haven't called back.

Experiencia negativa: Short story: Sketchy billing practices and terrible customer service. Asked for a call from the office to explain a bill and never got a call and was sent to collections. And then found out from the insurance company that the office was not truthful about their billing. Long story: I had a cleaning in May in which I was told by a new dentist that I needed two minor procedures performed. I was not told that my dentist would be changing and will be important for later in the story. I had the two procedures in June and I was told that my financial responsibility would be $19. I paid it and went on my way. Then, roughly 2-3 months later, I received a bill in the mail for $95. I called the office for some help in understanding the bill because some of it did not make sense. The adjustments and the amount paid by the insurance did not add up. And there was an additional charge from September for some reason even though I have not been seen by the practice since June. The two insurance codes were identical but were paid out differently. Lots of things did not add up. When I called the office, I was repeatedly told that the insurance did not pay as much as they said they would. When I said this seems sketchy to me since insurance companies have contracts that do not randomly decide what to pay out, the representative got very frustrated and kept repeating the same line about the insurance not paying what they should have. I asked to speak to the office manager who could better explain the situation to me. I never received a call back. What I did receive was a call from a collection agency asking for the $95. I then decided to call my insurance for an explanation of the charges and they sent me the EOB for the visit. The billed charges to my insurance looked completely different than the itemized bill that I received from Vista Ridge. When talking with the insurance representative, he said that the reason for the different payouts for the two codes was because the dentist who saw me (again without a heads up) was out of network. I was previously in network with the other dentist. So, I was sent a bill without a heads up for something that I was not aware of, asked to contact the office manager to explain, never heard back, and was sent to collections for an oversight by the office.

Experiencia negativa: This office has a problem either retaining or hiring qualified people. They never have been fully staffed on my last 3 appointments. They run late all the time and when I have showed frustration as I sit and wait, and wait the dentist throws up her hands and blames "the company" they dont have a hygienist so the dentist does the cleanings and does not do the same job an actual hygienist does. Short cuts, over billing- for services NOT rec'd and I have to be my own advocate to tell them where I feel I have a problem- oh, then they find it, when it was right there on my treatment plan. I have crowns pending this year, then I will decide if I will stay with this office, I'd move to another office today if i could get the work done before the year end. Based on how I feel about this office right now... I'll probably be moving on to find a new dentist. I'm so sad Dr Kimball moved on to another office... the office was so much better under her management.

Experiencia negativa: This practice has gone way downhill since it was taken over by a chain. Whenever you call in, the call is answered by a call center who know nothing about you. Also they are constantly trying to upsell you on treatments. I recently had a root canal done at another practice and had to get a filling done after the root canal. I call Vista Ridge (as my main dentists) to schedule that. The call center took a message and no one called me back after three days. I called the practice where the previous dentist had gone and they were able to see me within 24 hours and it was all taken care of. Dr. Kimball is now at Folsom Family Dentistry so if you want to have a more personal and professional experience go there. I have canceled my next cleaning at Vista and will use Folsom from now on. Dr. Kimball has now changed her name to Bullard as she is married.

Experiencia negativa: I have been coming to this office for almost a decade but I will be finding a new dentist. They have all new staff and they are not friendly and do not care about what I actually needed. They are concerned with bringing in money. I went in for my 4 month cleaning and all of a sudden I have four cavities. They had no working cameras in the office to show me my cavities.

Experiencia negativa: Beware. I had a great experience in the past but it’s under new ownership now. As I was waiting for my cleaning, a man was checking out and was told to schedule a deep cleaning. I thought that was odd. Then during my appointment, the assistant started off by polishing my teeth. They didn’t X-ray but the dentist came in and said I had 2 cavities and needed a deep cleaning. I left without even getting my teeth cleaned. The whole thing didn’t seem right and after talking to others in the industry, I’m pretty sure it’s not ethical. They emailed me my records and I will go elsewhere.

Experiencia negativa: They were 45 mins late then told me they didn’t have enough time to fix my tooth pain… I wasn’t the one that was late. Very disrespectful of my time especially since I got a sitter and they did not do anything to help. Never going back.

Experiencia negativa: The x-ray tech is rude and unorganized and would not finish my x-rays because she felt inconvenienced because I have a lot of tori. I came in for a cleaning and did not get it. I was told by the dentist I needed deep cleaning gum treatment immediately, tot the tune of $400, however, I got a second opinion and my new dentist told me I had a 3-4 gum recession and we could keep an eye on it. This dentist is the new style used-car sales large chain dentists that are so prevalent now. I do not recommend Vista Ridge Dental Care & Orthodontics. Uodate: my wife was told by this dentist that she had 3 cavities that needed immediate work however a second opinion by a dentist told her that she had none. Make your own conclusions.

Experiencia positiva: My first visit to Vista Ridge Dental Care was a positive experience. Dr Ash was professional and kind. Sheryl (sp) At the front desk was friendly and efficient.

Experiencia negativa: I would give this dentistry zero stars if I could. I used to love it but now they have all new people and it is a money making business now. I went in for my 6 month cleaning and the new dentist told me I had 3 cavities and a bunch of other work that needed to be done. I haven't had a cavity in 25 years. I found a new dentist and after my cleaning there, he didn't see any cavitites or anything that needed to be done for my teeth. Goodbye, Vista Ridge Dental!

Experiencia negativa: I’ve been going here for years but it’s gone downhill since they got bought out. Getting a hold of someone actually working there is a pain, the call goes to an answer center most of the time. This last visit, the surgeon I saw for a whopping 3 minutes just to ask some questions was incredibly arrogant and rude, making fun of my own informed medical decisions and other people as well. It was wild. I love the staff that works with my kids, but that guy is making me look elsewhere.

Experiencia fantástica: Dr. Hardy is wonderful, and is not only a very fine doctor/surgeon, but is it very friendly. His staff are very professional and such nice people.

Experiencia negativa: Dr Kimball was great. Dr Hardy- BEWARE. 2 hospital stays later.... Editing again 2 years later to add that I ended up septic and these "dentists" still told me I was fine. So I took myself to the ER when I could no longer swallow. I had a PICC line put in and had to drive to an infectious disease clinic every day for 6 weeks and sit there for an hour so they could shoot antibiotics straight through my veins. Today I still have a permanent speech impediment, my mouth is crooked and I can no longer pronounce my "s" sound because of all the damage. The infection got to my jaw bone but these dentists told me that my pain was normal, 6 days after a wisdom tooth removal. No antibiotics were ever prescribed. After multiple nights in the hospital, I received an official diagnosis of Osteomyelitis of the jaw, which is extremely rare in that part of the body. I almost died and these people are directly responsible. Luckily, 7 months after the initial wisdom tooth removal, I was able to do enough physical therapy to be able to eat solid food at my wedding. I'm just happy to be alive. Don't go to Vista Ridge unless you want to be unalived.

Experiencia negativa: Bad experience overall. Dentist was attending many people at the same time and disappeared in the middle of the procedure. It took more than 70’ to get my procedure really started

Experiencia negativa: I live in Arvada and travel 20 min. to get to Vista Ridge. 3 years ago, I got a full set of dentures with posts securing the bottom teeth from Vista, Doctor Laura. Went back today because both top and bottom are fitting loose, and food gets under the bottom fixture. Appointment at 1 PM. I got in back about 1:05 and got the x-ray panel done. Was then assisted to chair about 1:10. At 1:45, the "doctor" came in (no apologies) and asked why I was there....hmm...what? I was asked a couple of preliminary questions and was promptly scolded about not taking teeth out at night. The doctor didn't seem too concerned about the top teeth not fitting correctly and told me to just put more glue on. The bottom teeth have posts... the doc flicked something off one post, shoved the teeth back in, and announced that they fit better. I told them no, they don't, and after the doc insisted they do, I decided to end the "examination." A total of 5 minutes with the doc. The front staff seem good but this new "doctor" should take some courses in truely listening/connecting to patients then doing whats best to help them instead of just looking at patients like they are a paycheck. Will go elsewhere, closer.

Experiencia fantástica: The office has been amazing at assisting me with an unusual situation due to insurance issues. Mac has always responded kindly and efficiently as I have went through the process and everyone has been so positive. I’m grateful for their kindness and understanding in helping me navigate a weird situation. I think I have found a new dental office

Experiencia negativa: Questionable business practice."Didn't have my phone number" after having previously sent reminders to the same number, then charged me a "no show" fee. No online bill payment.

Experiencia negativa: Made an appointment with this dentist months in advance. They texted and emailed me confirmation and I even filled out the new patient paperwork. Showed up to my appointment and the lady at the front desk had zero record of me. Then after zero apology tried to insinuate it was somehow my fault. Skip this dentist they seem to be too incompetent to even schedule appointments much less show any remorse when they screw over a new patient.

Experiencia fantástica: I enjoy to see my dentist & assistant, every 6 months. Who can say that. This office is efficient, clean and very friendly.

Experiencia fantástica: Dr. Kimball is amazing, she is very sweet, made me feel so safe and comfortable. Her hygienist and dental assistant were also awesome. They all made my experience a memorable one.

Experiencia fantástica: The Vista Ridge Dental team are all very friendly and easy to work with. They talk you through processes and are gentle during procedures.

Experiencia negativa: My daughter had her wisdom teeth taken out by Dr Hardy. She experienced pain while they tried to insert the IV. He told her" be quiet, stop that" in a yelling voice. She has a huge bruise where the IV was placed.

Experiencia fantástica: Dr Kimball & staff are pleasant and care for their patients. Scheduling treatments and texting reminders very helpful. Recommend Dr Kimball if you are looking for new dental care.

Experiencia negativa: Really disappointed in the front office coordination here. I had a 4 pm appointment, they called me at 8:30 am to ask if I could come in at 3 pm instead. I agreed, only to show up at 2:45 and have to wait in the lobby until 3:20. And then they ran so late they couldn’t finish the cleaning before the office closed. It’s very disappointing to me because the hygienist and dentist were really nice and caring, but the front office really needs to improve their scheduling and efficiency.

Experiencia negativa: Please stay away from this place as this is a corporate run and they don't care about patients needs. All they want to do is bill insurance and call you in multiple visits for simple cleaning. When asked the lady mentioned..Oh we only do Xrays and consultation in the first visit and suggested me to do a multiple sitting procedure. When I mentioned I do have family of dentists in my circle and would like a second opinion, then the assistant ran to the office to provide me more suggestions. Finally I moved my appointment to another office and when the new office asked for Xrays then Vista Ridge sent the blur pics. I wonder how were they suggesting me procedure from those blur pics. The new office took new Xrays and suggested no such procedure that these guys were adamant on. Anyways won't be going back and I suggest you stay away. No wonder their office was empty for the whole 1.5 hours I spent there. All they want to do is loot money off of our insurance by suggesting complicated procedures without attending to our needs. No Stars but had to click on one for this post to be active