Franklin Dental & Braces

Experiencia fantástica: Customer service was fantastic from start to finish. What a amazing team.

Experiencia fantástica: We love this dental office! The staff, including the front desk ladies are awesome! If my kids feel comfortable, welcomed, and are cared for then 5 stars it is!

Experiencia negativa: Was wayyyy too crowded due to entire families coming for their child/children's appointments. I recommend asking families to limit number of people coming as covid is still going around. There was a mom, dad and grandma there for 2 kids appointments and that's just ridiculous. Also, the dentist could be more gentle when cleaning kids teeth. My child said they were rough and made her gums bleed because they were rushing to get the job done. Lastly, if scheduling 8am appointments maybe send the check-in paperwork via text or email to us since we cannot enter the building 15mins early as instructed since y'all keep the doors locked until about 3-5mins before 8am. **Update: I called the number you said to call to provide feedback and it’s an AI who cannot process the call request. Called regular line to reschedule appointment and you get another AI. I hate these AI’s being used at so many businesses now. I want to talk to a human. Y’all are avoiding calls using this ai system as it tries to connect to a person but cannot. I’m about to change dentist cause this is absurd.

Experiencia fantástica: My daughter loved it! She loved how friendly and professional they are!

Experiencia fantástica: This office is a bit different than I am used to, but I have to say there are two hygienists here that are the absolute best! Whether you are paired with Cyndi or Lisa, you will not be disappointed Both are very professional, through and fun. The kids love to go to the dentists all because of these 2 ladies!! Great Job!

Experiencia fantástica: I’ve been taking my step children here for a couple of years and we absolutely LOVE Lisa and Cyndi!! They are both great with the kids and always keep me updated on what we need to work on at home! We will definitely keep using them as long as Lisa and/or Cyndi work there!!

Experiencia positiva: The staff is always pleasant, Dr. Suk is the sweetest person and her work is amazing. I wish I had found her years ago.

Experiencia fantástica: They are always very nice, great customer service .

Experiencia fantástica: Great place, love the atmosphere and all staff was very kind.

Experiencia fantástica: Dr. Suk is great, and Karina & Ashley were great & friendly Dental Assistants!

Experiencia negativa: I won't be taking my child here again. Wait time was too long! The appointment lasted for almost 4 hours. It was extremely unnecessary for overbooking and not managing appointment scheduling. They didn't numb his mouth sufficiently. Plus, they fixed cavities that were already fixed. If you go, don't say I didn't warn you

Experiencia negativa: dropped the little cotron roll in my mouth and almost choked and they were laughing when it had happened. Had water spilling from out of my mouth and just water leaking everywhere on me and had water gone up my nose but didn’t let me clean it so i had to take deep breathes till it the procedure was done. Mouth wasn’t numbed fully and felt almost everything.

Experiencia fantástica: Short wait time, team explained and showed what was needed, clean working area, kind and professional. They talked with the patient throughout the process to make sure he was doing okay and was comfortable. They also complimented the patient with words of encouragement on how well he was doing as the procedure was being performed.

Experiencia fantástica: "10+ years of amazing service! Love the recent equipment upgrades. Thank you for taking such good care of my kids!"

Experiencia negativa: This location, over books. Will have you waiting well past the time of you scheduled appointment. Also will try to make multiple appointments for something can can be done in two visits max. As a working single mother I would not recommend this location. May I also add, they will change a services the day of the appointment in office. I was forced to cancel both appointments for my children.

Experiencia fantástica: Great work and reassures all your questions

Experiencia fantástica: They are very nice and helpful. I brought my daughter here I may switch over and come here for myself.

Experiencia negativa: Very slow. Not enough workers only work. Only 1 ortho. Hard to reach for adults.

Experiencia negativa: Were do I start let’s just say this place is ridiculous I had a 2 1/2 hour wait just for my child’s cleaning and the staff had no clue how long it would take and at the end they couldn’t explain how much they billed my insurance I guess it’s because I don’t speak Spanish this place is extremely nasty and people complaining about the fact that they had to many people in waiting room if your handicap in a wheelchair you won’t be able to get in the building staff was very unprofessional and not aware of what they was doing

Experiencia negativa: Me and my Kids went for a Cleaning at 1:00 pm And didn’t finish to 2:45 pm .

Experiencia negativa: I’ve had mostly positive experiences with Franklin Dental until today. My granddaughter was denied her appointment because I was suddenly told I must provide legal guardianship documents that were never requested before. She has been seen here for a year without issue. No prior notice was given about this requirement, which resulted in a missed appointment and unnecessary disruption. Better communication is needed.

Experiencia fantástica: Amazing service! The staff took great care of my daughter and made the whole process smooth and stress-free, even without an appointment. Big thanks to the front desk for being so kind and helpful. Highly recommend!

Experiencia fantástica: Amazing friendly make u feel like your home

Experiencia fantástica: I cannot say enough amazing things about Franklin Dental, Dr. Suk, and Karina! My son was in extreme dental pain, and from the moment we walked in, they treated us with urgency, compassion, and professionalism. They were able to quickly assess the situation, identify that he had multiple cavities, and immediately put a plan into action. Not only did they get him started on antibiotics right away to address the pain and infection, but they also worked efficiently to complete his fillings in a timely manner. What truly stood out was how kind, patient, and reassuring they were throughout the entire process. They made my son feel comfortable and safe, which means everything as a parent. Dr. Suk is incredibly knowledgeable, caring , kind, caring and skilled, and Karina went above and beyond to ensure we understood every step and felt supported. Thanks to their quick response and excellent care, my son is now pain-free and back to himself again. If you’re looking for a dental team that genuinely cares, is highly professional, and delivers top-tier service, Franklin Dental is the place to go. Highly recommend!

Experiencia negativa: My daughters appointment was at 145pm, i arrived at 137pm and i did not leave til 443pm I will definitely look elsewhere to take my daughter because this is OUTRAGEOUS!!!! I never been in a Dentist office for 3 hours

Experiencia fantástica: Today was a good visit Dr Good was pleasant professional and fast. she was also gentle my son never felt any pain…. Thanks for you guys excellent service.

Experiencia negativa: This office is terrible. They had no idea how to handle my young non-verbal children and were really impatient with them. They made errors in the billing multiple times and rather than taking steps to correct the errors, they put it on me to correct their mistakes. We won't be going back. Luckily we found out how bad the office is before getting my kids braces here. If they're this bad with cleanings, I can only imagine what they're like to deal with when it comes to braces.

Experiencia negativa: Had an appointment today for my son. Got to the back and the doctor was very unprofessional not communicating with his patient. Refused his treatment and forced me to reschedule because my son was crying. Wasting my time‼️

Experiencia negativa: I went to have a tooth pulled. They didn't explain until I had been there an hour that they needed payment in full. That the regular dentist I could pay overtime. This was my second trip there and the first time was a 2 hours wait. Then the dentist didn't feel like he was up to the job. I'm going elsewhere.

Experiencia negativa: I took a friend to Franklin Dental today. After having previously told her she could make a partial payment today and then make payments on the rest of the balance, today they changed their mind and said they could not do her procedure without full payment. This wouldn't be such a bad thing if they hadn't made us sit there an HOUR before telling us they weren't going to do anything. It is absolutely unacceptable to have someone sit so long in your office before telling them you aren't going to see them.

Experiencia negativa: I spent my whole day there from 11am - 5pm for them to not even fix any of the problems I originally came in for. I’m pissed and I won’t come back

Experiencia negativa: Zero communication all I wanted to do was get my teeth cleaned, made two separate appointments and still could not get my teeth cleaned. This ridiculous and Waste of time

Experiencia negativa: Staff isn’t friendly, they don’t greet or acknowledge when entering building. They don’t provide instructions like: please sign here, have a seat and we’ll be right with you. They only talk to their coworkers.

Experiencia fantástica: My whole first experience was amazing! Everyone was professional and kind. I look forward to getting my kids braces with them.

Experiencia negativa: I chose this office because they brand themselves as a “kid-friendly” environment that values integrity. However, my recent experience with my son was far from those stated values. Because of office policy, I was not allowed to accompany my son to the back for his x-rays and preventative work. When a child is required to be without their parent, the staff has a higher responsibility to be supportive and patient. My son expressed that he was in pain during the procedure, and instead of being met with empathy, he was told by the assistant and the practitioner that there is “no whining allowed.” Dismissing a child’s communication of physical discomfort as “whining” is not kid-friendly, nor does it reflect integrity in pediatric care. While I appreciate that the front desk staff apologized when I brought this up, it still does not sit right with me. An apology at the desk doesn't change the fact that my son felt silenced while in the chair. Integrity means providing the care you promise even when a parent isn’t there to advocate. We will be looking for a practice that truly prioritizes the emotional and physical well-being of their young patients.

Experiencia fantástica: Hello I am a parent my kid waiting getting her cavity fill and she was good and the dentist were so nice with her!they made her feel comfortable and safe but…there so no toys for her at the end so that my her all grumpy but total recommend this dentistry place!

Experiencia positiva: This place tried to over change us after we made a appointment for them to take out ONE tooth and they tried to take out five teeth without tell us beforehand and we found out after we paid and we were under the assumption that we were only doing one tooth so imagine our surprise we the lady said that that were taking out not one but five and didn't not tell us until we were in the consulting room abut to go into the back before they take out the teeth .

Experiencia negativa: This place is awful- they charge as much as they can to insurance and do not have a nice establishment or provide the things that other dental offices do. If you have Medicaid THIS IS NOT YOUR ONLY OPTION. Your KIDS DESERVE BETTER.

Experiencia fantástica: Staff is friendly and professional. Whatever your needs are, they’re ready to assist and the service is top notch. They got my grandkids in and out in a timely manner.

Experiencia positiva: I love the Orthodontist they have but trying to get appointments and communicating with the actual office is horrible. They use a call center and I have never had a call back from the office regarding my concerns. When coming into actual office staff say they never got the message. Totally unacceptable. This is the office in Lilburn.

Experiencia fantástica: Very professional and thorough, presented options for treatment.

Experiencia negativa: Run parents. Take your kids anywhere else. This establishment is horrible. They are rude and don’t communicate with the parents effectively. They lie about treatments to get more money. The doctors don’t communicate with parents, they send the hygienist who when you ask a questions says let me ask the doctor. If I could it would be 0 stars.

Experiencia negativa: Stop scheduling multiple people for 8 am appointments, I’ve never seen a dental office do that in my entire life. I didn’t see someone till 9 am for ortho and mind you, the orthodontists come Monday’s, Wednesday’s, and Thursdays only. So there’s no excuse for the long wait. Even the girl at the front desk tried to lie saying the 8 am appointments were “late”, when literally all of us were waiting for the doors to open yesterday because 4 workers didn’t have a damn key, including her. Don’t lie and be honest saying y'all messed up. Also I don’t care how long I’ve been going to you guys, orthodontist should never ever feel comfortable talking to me in any rude way. Learn some respect, if I have questions out of curiosity especially about a retainer I paid for, then be more patient. You can be stern without being rude. Manager needs to train this staff again, this location has potential to be way better than they are.

Experiencia negativa: i’ve NEVER heard that i am not allowed in the back with my 6 year old for his dental cleanings. I don’t know you guys and you expect me to leave my child alone in your care while i wait outside is absolutely insane. I called three other dentists in the surrounding areas didn’t have a clue on their weird policy i would never recommend taking your child here if you actually love and care for them and want the best for them. I just would never if i could call the authorities on this place i would i have NEVER in my life heard of a policy like that even if the room is small. Get y’all’s policies together or advertise for crappy parents only yall are weirdos and i mean that.

Experiencia fantástica: This is a great dental office All of the staff are friendly and knowledgeable and everyone went out of their way to help us It was an overall great experience

Experiencia fantástica: Very clean,Professional and Friendly . We love here ❤️❤️❤️

Experiencia fantástica: Wonderful staff! My daughters tell look great a year into her braces!! I can already see her confidence rising!! Thank you staff at FD&B!!!

Experiencia negativa: Franklin dental cancelled appointment less than 24hrs before appointment. Appointment was booked a week in advance. Cancelled as they are not accepting new adult patients. To book the appointment you put in birthday.

Experiencia fantástica: The whole staff is very sweet and kind. They had no problems answering all my questions and my daughter (patient) is also very happy with them.

Experiencia fantástica: Most kind, caring, and overall best experience I’ve had going to the dentist. I feel respected, I feel valued, and above all else they did good work! I just moved into the area, i’ve been to dozens of dentists over my lifetime. But this one tops everyone else!

Experiencia fantástica: Very nice service in the costumer service Mrs. Dr. Dentist is super very friendly I recommend to anyone who does not yet have his dentist

Experiencia fantástica: Excellent service. All the ladies there are wonderful!!!

Experiencia fantástica: Everyone is pleasant with a welcome. The service is fast and quick. I will recommend this Ortho to my friends and family!

Experiencia fantástica: Very good services and very helpful, kind and Supportive, Humble and Patient Friendly People 10/10 recommendation

Experiencia negativa: My experience with this company is always something . Every time I have an appointment they are running behind. The front desk rep is always leaving the desk and playing around . This morning they were worried about what they were eating for lunch . While 15 minutes passed and my child was still waiting to be called back . They really need to do better with communication!

Experiencia negativa: I have had mostly positive experiences with Franklin Dental & Braces up until recently. My braces have been paid off for over eight months, and during that time I have still been coming in for regular visits while attending college out of state. Since Franklin does not have offices where I go to school, I’ve been very intentional about planning ahead with my doctor and his team. We scheduled my last six appointments 6–8 months in advance, including my debanding appointment. At my most recent visit, after I had already waited over an hour to be seen, I was told there would be no doctor available to complete my debanding. I was then informed that they could not offer another office or alternative date any time soon because they are booked two months out into the new year—despite the fact that I scheduled my appointments months in advance specifically to avoid this problem. What is most disappointing is that there was no prior notice, no phone call, no text, and no apology for the inconvenience or for the time I had already invested in traveling home from school and waiting at the office. I am highly disappointed in the lack of communication and consideration shown at the Lawrenceville Hwy location in Lilburn, GA. This experience has really changed how I feel about a practice I once trusted.

Experiencia negativa: I’ve been coming here for years and every time is the same issue, they over book and have you waiting for a long time due to the over booking.

Experiencia negativa: Worst dentist visit ever! I am speaking from the perspective of a patient. Came 10 minutes early for my x-ray & cleaning appointment . Wasn’t seen until 30 minutes later. When I was finally back there I sat for well over half an hour . My x-rays were taken far too many times. A few too many people looked confused like this was there first day at work. No one there was friendly or welcoming. I waited a total of 1 hr & 45 minutes for the most un-thorough cleaning of my entire lifetime . I’m 17 btw. Wouldn’t send my kid there .

Experiencia fantástica: This location was professional and attentive. This is important with children because a bad dentist visit can make them not want to return! Thank you

Experiencia fantástica: I just know that of all the dentist we could've gone to, God literally sent us to Franklin Dentistry, with Dr. Suk and her wonderful staff. With our family's inherited condition, we experience alot of teeth related abnormalities. Well, this staff was knowledgeable, experienced and beyond prepared to help us all the way through. They all treated us with so much respect and understanding. That was such a relief. I'm just so grateful we have her and her staff's expertise and professionalism in our corner. I would highly recommend this office, dentist and staff to other families.

Experiencia fantástica: We only went in for x rays for my son, but we were very comfortable at this location. The interactive play screens didn’t work, but thankfully they had coloring sheets to keep the kiddos occupied. I am loving this location so far. Let’s see how it goes when we go in for his procedure next month. Might I add, the Dr did kind of rush us through, she came in counted his teeth and then was literally running out the door as I was asking questions. That was a little off putting, but everything else was smooth and easy.

Experiencia fantástica: I went in for wisdom teeth extraction Mr.robert bell was so wonderful he made me feel comfortable, didn’t make me feel any type of way for reacting with pain. He was so patient along with his assistant they both were absolutely wonderful. Thank you again Mr. Bell for removing my winsome teeth I’d recommend this location to anyone! I’ll be back for more teeth work once healed. Can’t thank you enough !

Experiencia fantástica: They’re great staff! And take great care of my kids teeth!

Experiencia fantástica: Love this place and they took the time to help us and help us to save my daughters teeth ❤️

Experiencia negativa: I can’t speak to the quality of their dental care bc we were never seen. My special needs sons were given appointments. I filled out all the paperwork - submitted it in a timely manner. Called to confirm which location they would be seen at - and was told that their appointments were cancelled bc they only see children for cleaning. Yet they made the appointments knowing their ages - and had me fill out copious amounts of paperwork. They never informed me that the appointments were cancelled. The office refused to give a name - rattled of the corporate office number for me to file a complaint and hung up on me. Ps. I was not rude or unkind to her. Just terribly confused about their actions.

Experiencia fantástica: I would recommend Franklin Dental to anyone needing dental work!! The staff is very kind and caring! They actually take my insurance (Amerigroup for pregnant women) and they do good work!! I had pain in my mouth from a previous fill in and the dentist (Dr. T) went above and beyond measures to ensure that the problem was fixed and I was comfortable! Her assistant Janet was careful and considerate as well! This is a great practice, they actually care and that is necessary when trusting someone to deal with your dental health! I went to the location on Buford highway!

Experiencia negativa: Worse place ever my son went in with perfect teeth then they started adding caps saying he had cavity over all when putting caps they had the caps cricket in his mouth now he has to get Bracelets on his teeth

Experiencia negativa: Had an appointment at 8 am and arrived on time. Had already completed the forms online to save time. My daughter was not called back until 8:45. By the time the cleaning was done, it was close to 10 am. Lost 2 1/2 hours of work. If an appointment is at 8, and we are there, I expect to be called at least within a few minutes. The staff is friendly but the wait time is not acceptable.

Experiencia negativa: My son got his wisdom tooth pulled all 4, when he came out he told me that he felt EVERYTHING that was done to him, that the dentist “gave him” more laughing gas and “tried” no numb the area more but nothing…. He had to endure the whole procedure like that! I called franklin dental 5x that day and only the answering service was available! My poor son is now traumatized.

Experiencia fantástica: All 3 of my kids got their dental work done here this week and the staff was amazing in treatment and care. This location is probably one of the fastest moving Franklin Dental offices that I’ve been to. Everyone was kind to me and my children, the doctors and DA were all kind and informative.

Experiencia fantástica: I like this place for my daughter's dental needs. It's close to home, they send appointment reminders, the clinic is clean, and the staff are friendly. I definitely recommend it for both kids and adults.

Experiencia positiva: Hour and a half a half wait sucked!!! But excellent customer service and once seen we were in and out.

Experiencia positiva: Been going here since I was a preteen. Now my kids go not sure why the kids area is gone but kids already hate the dentist and mine are autistic so the play area made a huge difference now they spend their waiting time with fear and anxiety opposed to being distracted n burning energy before they head to the back for their appointments

Experiencia fantástica: Very friendly and helpfull staff. Clean clinic and I'm happy that they open on Saturdays.

Experiencia negativa: Franklin Dental office braces take too long long long time, my two kids both need braces two year ago, but until now they both brace don not complete. This is bad experience. I hope they complete this year.

Experiencia fantástica: Today was our first visit here and the place was very big, organized, friendly staff, and good prices. Looking forward to taking my kids to get their braces here.

Experiencia negativa: My daughters had an appointment yesterday for a cleaning at the lilburn branch. One of the dentists, a white lady with short blonde hair, was being rough with all of the children. She keep being condescending with them and insinuating that they don't brush or floss their teeth. My daughters tell me that one child was screaming and jumping from his chair while the dentist was gaslighting him by telling him that it shouldn't be hurting. Well, when it was my daughters turn for their cleaning, they tell me that she was digging the hook INTO their gums with unnecessary force. My daughters have excellent hygiene and haven't had cavities in years, yet once that dentist started to pry their mouths, it was an endless stream of blood. All they could test was the metal taste of blood. The dentist had no bedside manner and it was as if she was oblivious to the way she was hurting my daughters. My oldest told me she rested the suction tool on her front teeth gums, a painful sensation. My youngest told me that the dentist was using the hook and digging it up her gums. She complained of the taste and the dentist quite literally told her that its blood because she "doesnt brush or floss her teeth." Furthermore, she keep being condescending with them as I mentioned before. She would tell them constantly throughout the whole cleaning that they should be brushing and flossing properly as if they hadn't been doing so their entire life. We have never had this type of service with any of the other ladies at this location, but I find it crucial that other parents are aware of this particular person who doesn't put herself into her patients shoes.

Experiencia negativa: My experience was horrible. My appointment was 11:30. It was my son wisdom tooth removal. They called my son almost 2 pm. I had meeting at my work place. I had to cancel because of their delayed. I thought I will never come back again. But my son always go there. So I changed my mind. But that day it was extremely bad experience for me .

Experiencia fantástica: Franklin Dental provides professional and prompt service. I'm looking forward to seeing my son's new and improved smile thanks to Franklin Dental. :)

Experiencia fantástica: (Im this womans daughter btw) The doctor who took out took out my wisdom teeth did a really good job and he was super funny and nice and he deserved five starts because although I was on laughing gas he was really funny and really nice. He made getting my wisdom teeth not scary like how I thought it'd be. Im not sure what his name is because i forgot but he was a white man with blue eyes and one of the doctor's complimented my puma speedcats so shout out to you !

Experiencia positiva: I’ve been going to this clinic (formerly Kool Smiles, before the name/company change) for over 15 years, but my recent visit was disappointing. We arrived 30 minutes before our appointment, as we usually do. Most clinics hand you the paperwork right away so you can fill it out while waiting. When I asked the front desk about the forms, the staff member didn’t even let me finish speaking—she just told me to sit and wait. They only gave us the forms at the actual appointment time. I’m glad I had decided to fill them out online beforehand—otherwise, we would have had to wait even longer after our scheduled time to be seen. At checkout, it’s always been standard for them to schedule our follow-up before we leave. This time, no one approached me, so I went to the front desk to ask. Instead of helping me right away, they told me to sit and wait again—after I had already waited before the procedure. This is not how it’s usually done. During my daughter’s cleaning, we also noticed it felt rushed. In the past, they would apply fluoride, have her wait a few minutes, and then rinse. This time, it was applied and rinsed almost immediately. The whole process seemed hurried. After 15+ years of good experiences, this visit really stood out as a decline in service.

Experiencia fantástica: The staff was very helpful and comforting. It was a clean and friendly atmosphere! The dentistry was excellent! Thank you!

Experiencia negativa: I've been bringing my kids here since it was Kool smiles. I removed both of my children from Franklin dental services yesterday. I'm more often than not, they are over booked and rushing through procedures. Despite arriving on time, there's always a hour wait. My sons mouth wasn't all the way numb yet before the dentist extracted his tooth due to them being so booked. The dental assistant was rude and unhelpful yesterday. On top of that, myself and the customer service agents called the office yesterday over 6 times and no one answered. Despite them being right in front of the phones.

Experiencia negativa: My most recent visit was less than pleasant and enjoyable. There was a lack of professionalism, respect and order. The young ladies at the front desk, although polite, couldn’t stay off their phones while clients are at the front desk. There were children playing with the water fountains, running all around the waiting rooms. My child and I were trying to check out and schedule the next appointment after being called up, we were ignored and other clients were either checked in or out in front of us. There were four receptionist behind the desk while we were left just waiting. I will have to reconsider whether or not to come back.

Experiencia negativa: This is the worst place I could have chosen for my child’s braces. I paid almost $4500 for them I had $650 left to pay and randomly in late April they told me they had no appointments because they were short staffed and rescheduled my appointment until July. On the spot I asked the front desk person to please have the manager call me because this was not going to work for me as I was leaving the country .From that day on i called at least 10 times requested call back, emailed them and even got my financing company for help because I paid for a service I did not get for more than two months and there was silence. Today I had to show up to finally speak to someone and even given the circumstances, their negligence , they lack of providing me a service I paid for they told me they couldn’t help me because it took too long to remove braces and they have no appointments, now I have to call around to see if I can have his braces removed in another location as a result of their nonchalance . It’s funny how my child’s appointment got. Cancelled with no issues but they could accommodate him at least as a common courtesy so we could finally be free of them and go elsewhere that will actually provide the service I paid for . It is a shame to have trusted these people , I trusted that paying for a service would equate in receiving it and I was wrong be aware of you decide to go with them because they could not care less.

Experiencia negativa: Today wasn’t great experience! Staff member Natalie pushed my appointment back 2 hours later when we just confirmed it 2 days prior. When I arrived she was very rude when I questioned the change not to mention I had another prior issue with this same staff member. She made my next appointment and didn’t even want to give me an appointment reminder card. I asked her where is your professionalism. I was extremely disappointed with the service today. I emailed the manager and is waiting to hear back from her this coming week.

Experiencia positiva: Love the customer service and care for my grandson. He didn't like the dentist before he started coming here! Thanks Franklin family!!

Experiencia negativa: The worst experience ever dealing with Franklin Dental. From having to wait over a hour after my scheduled appointment at 8. To the misspelling of my son’s name on all of the paperwork . When I called to schedule the appointment I gave them correct spelling because they asked. Then to have an attitude about it when I wanted to correct is absurd in my eyes. Never sending the prescription in to CVS . I asked them to get me a quote for dental work to be done on my son they said I would have it by Friday. Calling numerous times speaking with offsite people telling me they would call me back. All my kids have been to this dentist office for all dental work.. This will be the last time me or my kids ever set foot in this place ever again.

Experiencia fantástica: I have always had a pleasant experience with them both my kids was raised and had great experience with them

Experiencia fantástica: The staff is always friendly and my daughter feels very comfortable at Franklin dental.

Experiencia negativa: My son has been a patient at Franklin’s Dental since December of last year. I appreciate the way the medical staff treats him; however, the issues arise with his appointments. I even changed locations, hoping for an improvement, but unfortunately, things did not change. The Lawrenceville location was supposed to provide us with a better experience, but unfortunately, he has had 2 canceled appointments and has never been able to visit that location yet. Due to the continuous cancellations, we are now about two months behind the expected completion date for his braces. I am extremely dissatisfied with the service we have received. I am considering having the braces that Franklin has applied removed and switching to a completely new dentist, despite having already paid nearly $1,000, not to mention what our insurance has covered.

Experiencia fantástica: I cannot express enough how positive our experience at Franklin Dental & Braces has been! My son recently started his braces journey, and from the very beginning, the entire team has been professional, patient, and incredibly supportive. A special shout-out to Glenda at the front desk—she has been outstanding from the start. She guided us through every step of the process with kindness and clarity, assisted us with scheduling, and ensured that all our questions were answered. Her friendly demeanor and attention to detail truly made a difference and helped us feel at ease. The orthodontic team has also been wonderful; they explained the treatment plan clearly and made my son feel comfortable and confident about getting braces. The office is clean, well-organized, and everyone we’ve encountered has been warm and professional.

Experiencia negativa: My family and I had a rough experience here. During my daughters appointment, she was understandably uncomfortable with the X-rays and began to cry. While this is not uncommon for children, I was concerned by how the situation was handled. The technician seemed visibly frustrated and continued attempting to insert the plastic X-ray piece into her mouth while she was clearly distressed. Rather than slowing down or offering calm reassurance, the tone felt rushed and impatient. It was especially alarming when I was asked if it would be okay to hold her down and force her mouth closed to complete the process. I told her absolutely not and that would be traumatizing for her. As a parent, I absolutely do not consent to physical force, especially in a pediatric setting. After I was able to speak to my daughter gently and my husband was able to show her pictures of dental X-rays on my phone, she understood and willingly cooperated. It was a moment that clearly showed the difference a patient and empathetic approach can make. Additionally, I was told there were no cavities present. However, her previous dentist had identified a cavity behind one of her front teeth and referred us to a pediatric office for pediatric care. I can also see a brown spot myself, which makes the conflicting information even more confusing. The dental hygienist who did the actual cleaning was the nicest in there. The dentist barely acknowledges you and never actually speaks to you. This experience has left me feeling unsettled and concerned, not only about the accuracy of her diagnosis but also about how children in distress are handled in this office. While the experience was upsetting and the impact on my daughter has already been done, I’m sharing this feedback in hopes that it helps improve how future pediatric patients are treated, especially those who are anxious or scared. If your kid is a first timer, probably not the best place.

Experiencia fantástica: I really thought my son would act up in the chair, but they made him feel comfortable. He sat down, even though this was his first time experiencing all the tools and he had a great time.

Experiencia fantástica: Dr. Suk and her dental assistant Karina were so amazing. Super sweet women, plus they were very helpful and attentive to my needs. Literally the best!!

Experiencia negativa: This is the worst orthodontist experience I’ve ever experienced. I would recommend taking your money, time, and effort to a better orthodontist elsewhere. They are very unprofessional and lack the ability to get impressions right for retainers.

Experiencia positiva: Our last visit was the best ever. The staff is always pleasant and helpful. Everyone works very well with each other and takes very good care of the patients. My son is still very young but the staff has made his visits easy and quick. My suggestion is when making an appointment, ask when is the best time to come to get in and out, especially if you have young children. They will advise you best, and you’ll be in and out in less than a half hour!

Experiencia fantástica: My kids always have the best experience and they are very attentive and super kind!!?? I highly recommend this dentist office

Experiencia fantástica: everyone is great here, and Dr.Tran is so amazing and was so sweet to my 6yr old and make her work so easy to get through

Experiencia fantástica: Great service really. It is just that the sign up for braces and regular visits were seperate. We signed up and sat there for 15 minutes before we realize we were on the other line. BOLD signs would do the job of clerks aren't supposed to ask or tell where to go.