Elite Smiles and Dental Spa
Hi! Welcome to our Dental Office, where we strive to give our patients our very best. We provide services such as: cleanings, fillings, extractions, implants, Fixed Dentures, and much more.
Walk Ins are welcome!
Dental Emergency? No problem, we can see you the same day!
Hablamos Espanol. Su dentista en su idioma!
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: (closed)
- saturday: (closed)
Photos of Elite Smiles and Dental Spa
Our comment from Best Dentists Club about Elite Smiles and Dental Spa:
Compassionate Care and Clinical Integrity
Elite Smiles and Dental Spa has established itself as a trusted dental home in the United States, led by Dr. Fabiola Giron and Dr. John Guillen. Patients consistently praise the practice for its **honest approach to treatment**, noting that the doctors prioritize patient well-being over upselling. The clinical team is renowned for taking the time to explain every step of the treatment plan in plain language, ensuring patients feel fully informed and comfortable before proceeding. This integrity is particularly valued by those who have had negative experiences with aggressive sales tactics at other offices.
- Expert Clinical Team: Led by Dr. Giron and Dr. Guillen, known for their thorough examinations and clear communication.
- Patient-Centered Philosophy: A focus on ethical care, avoiding unnecessary procedures, and respecting patient budgets.
- Transparent Pricing: Open discussions about costs and insurance benefits to prevent financial surprises.
Specialized Treatments and Advanced Technology
The practice offers a comprehensive range of services designed to restore oral health and confidence. From essential preventive care to complex restorative work, the clinic is equipped to handle diverse dental needs. The official services include **cleanings, fillings, extractions, implants, and fixed dentures**. Many patients highlight the seamless experience of receiving multiple procedures in a single visit, such as fillings, extractions, and root canals, which is made possible by their efficient workflow and modern capabilities.
- Restorative Dentistry: Expert handling of crowns, bridges, and fixed dentures.
- Implantology: Professional placement and aftercare for dental implants.
- Emergency Care: Same-day appointments available for urgent pain relief and extractions.
A Sanctuary for Dental Anxiety
One of the most frequently cited strengths of Elite Smiles is its ability to create a calm, welcoming environment that alleviates dental fear. The clinic features a peaceful atmosphere with soothing music and clean, modern facilities. The staff is exceptionally skilled at managing patient anxiety, offering gentle techniques and compassionate support. Many reviews mention feeling "safe," "relaxed," and "well-cared for" throughout their visit, with some patients noting that they no longer dread their dental appointments. The team’s patience and empathy have helped transform the experience for individuals with severe dental phobia.
Family-Friendly Service and Bilingual Support
Elite Smiles is a favorite among families, with doctors and staff who are particularly gifted at making children feel comfortable. Parents report that their kids look forward to visits, appreciating the friendly, non-judgmental approach that treats young patients with kindness. Additionally, the practice provides **bilingual support in Spanish**, ensuring that language is not a barrier to understanding care or building trust. This inclusive atmosphere, combined with flexible scheduling and easy online check-in, makes the clinic a convenient and welcoming choice for patients from all backgrounds.
Elite Smiles and Dental Spa: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,8 out of 5 from 370 reviews
Positive experience: Honestly, I switched my whole family here because of the reviews. When I met the doctor, I loved her. She IS very nice and informative about my teeth and my sons ... where it fell short for me was the front staff. Long story short, the prices combined with the insurance charges were not looking right. I was told by a staffer that my insurance was a discount card not insurance. Then my husband was told the same thing. Our insurance broker confirmed our insurance WAS insurance and not a discount card, they called Elite and was told they never said that. Then said it was a misunderstanding. It was NO misunderstanding, you told both my husband and I our insurance was NOT real insurance and it was, but then lied about it. I don't think they expected our insurance company or our rep to call them. So, integrity is a big deal to us and if you will lie about that (and on us, like we were lying), what else would you lie about. So although, I did like the doctor - we have decided to try another office.
Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with Dr. Giron and that you found her caring and informative.
We’re sorry that your experience with our front office left you feeling frustrated. We take concerns regarding insurance and financial information very seriously. When our office verifies insurance benefits, the information provided to us by the insurance company is an estimate of what the insurance may cover and is not a guarantee of payment. Actual benefits and patient responsibility are ultimately determined by the insurance company when the claim is processed.
We always strive to provide our patients with the most accurate information available to us at the time of verification and to communicate any estimates as clearly as possible.
Fantastic experience: Excellent experience! My dentist was very knowledgeable, transparent, and took the time to educate me about my dental health. The teeth cleaning was thorough, and I felt well cared for throughout the visit. I highly recommend this office to anyone looking for quality dental care. The front desk lady , Zoe is very pleasant and helpful .
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team. We truly believe in educating our patients and providing transparent, thorough, and compassionate care.
We’re especially happy to hear that Zoe made you feel welcomed and well taken care of! We’ll be sure to share your kind words with her.
Thank you for trusting Elite Smiles & Dental Spa with your dental care. We truly appreciate your recommendation and look forward to seeing you again! ✨
Fantastic experience: Very nice office and service. I had a blessed time in everyone's presence today. God bless you.
Thank you so much for your kind words! We’re truly grateful that you chose our office and that you felt comfortable and welcomed by our entire team. It was a blessing to have you with us as well!
Thank you for trusting Elite Smiles & Dental Spa. May God bless you too, and we look forward to seeing you again! ✨
Fantastic experience: Great experience staff was very friendly and patience. I highly recommend elite smile and dental spa
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience and that our team made you feel welcomed, comfortable, and well cared for. Your kind words about our friendly and patient staff mean so much to us!
Thank you for recommending Elite Smiles & Dental Spa! We truly appreciate your trust and look forward to seeing you again. ✨
Fantastic experience: They were very nice and very efficient, love it here and would recommend a hundred times out of hundred
Fantastic experience: I can’t say enough great things about Elite Smiles and Dental Spa! From the moment I walked in, the entire team made me feel welcome and well taken care of. The staff is incredibly professional, friendly, and attentive — you can tell they genuinely care about their patients. The facility is modern, clean, and comfortable, which makes the whole experience so much better. If you’re looking for a dental office where you’ll be treated with respect and top-notch care, look no further. I 100% recommend Elite Smiles and Dental Spa to anyone! ⭐⭐⭐⭐⭐
Thank you for your kind words and positive feedback. We are honored by your trust and are delighted to hear that you had a great experience with our team. Providing compassionate, high-quality care is our top priority. We appreciate your support and look forward to continuing to serve our community.
Fantastic experience: Dr F. Grion DDS has a great bed side manner, she’s kind, friendly & a great listener. Her staff are are welcomeing and friendly too. The doctor created a care plan and delivered perfectly. No need to ever go to another dentist.
Thank you so much for entrusting our office and Dr. Giron, We greatly appreciate your support and are grateful that you chose our office. We look forward to serving you again in the future.
Fantastic experience: I felt super welcomed coming into the appointment, and the dentist was highly knowledgeable and helpful! They did a tremendous job.
Thank you Zach!
Negative experience: It was the worst office ever existed.
Thank you for your feedback. We strive to provide a positive experience for everyone who visits our office, and we're disappointed to hear that this was not your impression. As we are unable to identify your visit from this review, we encourage you to contact us directly so we can better understand your concerns and work toward a resolution.
Fantastic experience: Very satisfied with the care provided by the doctor and her assistants.
Thank you so much for your kind words! We’re delighted to hear that you were very satisfied with the care provided by Dr. Giron and our team. Your trust means a lot to us, and we truly appreciate you choosing Elite Smiles & Dental Spa! ✨
Fantastic experience: My mom was right about Dr. Fabiola Giron! She is a sweetheart! Very nice, professional, warm... the staff was amazing too! The office is so clean with state of the art equipment! Awesome experience!
Thank you for your kind words and positive feedback. We are honored by your trust in us. Our team works hard to provide excellent service and a positive experience for everyone who visits us. We truly appreciate your recommendation and support.
Fantastic experience: Very Friendly and professional staff.
Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a great experience with our office. We appreciate your trust and look forward to continuing to provide excellent care.
Fantastic experience: Everyone is so so nice! Best dentist experience by far, thank you so much ! :)
Fantastic experience: Very friendly, great experience. Dr. Is great, and so were the techs.
Fantastic experience: This placed save me. I went in as an emergency and they treated me so carefully and thoughtful given I’m 35 weeks pregnant. I fear dentist but they made me feel so calm and relaxed. My new dentist!
Thank you so much for your kind words! We’re truly honored that you trusted us during such an important time, and we’re so glad we could help you feel calm, comfortable, and well cared for. Your health and your baby’s safety mean everything to us. We look forward to continuing to take great care of you—welcome to our dental family!
Fantastic experience: This was my first visit to Elite Smiles and Dental Spa. I had a dental emergency and was able to get an appointment without any problems. Dr Giron and her staff are excellent. I was very pleased with the care I received. Everyone was very nice and courteous; professional care was provided. I felt very comfortable with Dr Giron. Rachel, Bryanna and Arlette were great. I would definitely recommend Elite Smiles and Dental Spa for your dental care.
Thank you so much for your thoughtful and detailed review! We’re so glad we could accommodate you quickly during your dental emergency and provide the care you needed. Dr. Giron and the entire team—Rachel, Bryanna, and Arlette—truly appreciate your kind words.
It means a lot to us that you felt comfortable, well cared for, and supported throughout your visit. Providing professional, compassionate care is always our top priority. Thank you for your recommendation—we look forward to continuing to take care of your smile!
Fantastic experience: Love this place. The Dentist and her entire staff are amazing. Cant say enough good things about them!
Thank you so much for the love! We truly appreciate your kind words. It means the world to us to know you had such a great experience with our dentist and team. We look forward to continuing to take great care of your smile!
Fantastic experience: Great Service, Very clean, staff is friendly
Thank you so much for your kind feedback! We’re glad you enjoyed our clean environment, friendly team, and great service. We truly appreciate you choosing us and look forward to seeing you again!
Fantastic experience: From the easy ability of making my appointment, doing my precheck-in paperwork on line, and walking into the office and introducing myself...I was welcomed and warmly greeted by the young lady at the front desk. Within a few minutes I was taken back to get my xrays and then taken to a room. At this point I was interviewed and questioned by the technician as to reason for my visit. Explaining my years of dental visits and horrors with prior dentists, I explained my last dentist retired and sold his practice. Now...I was looking to replacing my dentures. Within a few minutes the Doctor came in and she reviewed what could be done with my current gums. So I agreed and a plan was established. Now...I'm looking forward to in six weeks having a beautiful smile again and being able to chew food again properly ...!!! THANK YOU SO VERY MUCH FOR RESTORING MY CONFIDENCE IN A DENTAL PRACTICE...I AM LOOKING FORWARD TO THIS JOURNEY WITH YOU ALL...Ps: The entire staff was a delight to work with THANK YOU !
Thank you so much for your thoughtful review and for sharing your experience with our team. We are truly honored that you chose us to help you begin your journey toward a new smile and restored confidence. We look forward to seeing you again soon and can’t wait for you to enjoy your beautiful smile!
Fantastic experience: I had a really great experience at Elite Smiles and Dental Spa. I originally walked in after seeing their $89 special for x rays and a cleaning, and they were able to get me an appointment the very next day. I also needed some dental forms filled out for Peace Corps, and the team was incredibly helpful with that. Dr. G, Lily, Arlette, and Rachel were all wonderful. Everyone was easy to talk to, supportive, and made the whole visit feel comfortable. I really felt seen and not rushed at all during the appointment. They explained everything clearly and were very transparent about pricing. During the visit they recommended a teeth scaling. It was more expensive, but I really appreciated that there was absolutely no pressure to do it. They explained the costs and let me decide what felt right, which I respect a lot. Overall it was a very pleasant experience with great communication, fair pricing, and a friendly team. I would definitely recommend Elite Smiles and Dental Spa to anyone looking for an honest and welcoming dental office.
Thank you so much for your amazing and detailed review! We’re thrilled to hear that our team made you feel comfortable, supported, and well informed throughout your visit. Your kind words and recommendation mean the world to us, and we look forward to continuing to care for your smile in the future!
Fantastic experience: Loved the dentist, she's awesome
Thanks Sheena! We appreciate the feedback :)
Fantastic experience: I love it here, everyone is so nice and helpful and I genuinely feel like they care about me as a patient. :)
Thank you so much for your kind words! We truly appreciate you and are so happy you feel cared for—our team is always here for you
Fantastic experience: By far the greatest Dentist in town. I love the environment and the staff is always welcoming and great. I love them!
Wow, thank you for the amazing review! We’re so happy to hear that you love the environment and that our team made you feel welcomed and comfortable. Your kind words mean so much to us, and we can’t wait to see you again soon!
Negative experience: Because the dentist at this location found out that scare tactics wasn't going to work to get services performed in my mouth. That was not acceptable to me. They refused to do the original service which was teeth cleaning. I think that's poor customer service and the dentist should do what the patient wants, not what the dentist wants
Our office will not perform treatment on demand or provide services that are clinically inappropriate or contrary to accepted standards of care, regardless of patient preference. Our providers are legally, ethically, and professionally obligated to protect patient health, and declining treatment that could cause harm is a medical decision—not a customer service failure.
Fantastic experience: Dr. G and her Staff are wonderful people. Very professional and show respect. I feel blessed I found Dr. G who has changed my life with my teeth looking great and staying healthy!
Thank you so much for your heartfelt review! We’re truly grateful for your trust, and Dr. G and the entire team are so happy to know they’ve made a positive difference in your life and smile.
Negative experience: I thought this was a great place and Rachel is very friendly and professional I was told I would need all my teeth to be removed and need dentures top and bottom at the cost of 37,000 I don’t know many people that have this to spend I certainly don’t and told them I would need to save in order to get things started I had one infected tooth treated with antibiotics and then another blew out causing a lot of pain called and asked for more antibiotics and was told no that I needed to fix my teeth so very disappointed in this dentist how does a dentist leave their patient in pain?? Unfortunately I will not be returning to this dentist I cannot go back to someone who has no compassion I know others have had a great experience but not me
Thank you for your feedback. Our office is committed to providing ethical, evidence-based dental care and prioritizing patient safety at all times. Treatment recommendations are made to address the source of dental disease, not to provide temporary relief that may allow an infection to worsen.
While we respect every individual’s financial circumstances and personal choices, antibiotics alone are not a substitute for definitive dental treatment and, when used repeatedly, can pose serious health risks. For this reason, our providers must follow responsible prescribing guidelines.
We do not leave patients in pain; we offer appropriate treatment options and are always willing to help when a patient is ready to proceed with care. We encourage anyone with concerns to contact the office directly so they can be addressed appropriately and privately.
Fantastic experience: Dr. Giron, Rachel and the entire staff are absolutely awesome. As a patient who does not like the dentist office in general this was a fantastic experience. Everyone is professional, compassionate and certainly cares about my overall health and well-being. Thank you all very much.
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We know visiting the dentist isn’t always easy, so it means a lot to hear that our team helped make you feel comfortable and cared for. Dr. Giron, Rachel, and the entire staff are grateful for your trust, and we’re honored to be part of your overall health and well-being. We look forward to seeing you again!
Fantastic experience: These Dentists are extremely rare for their profession. They are compassionate and willing to listen and educate as well as treat their patients. I have been treated with the utmost respect and professionalism. And the staff is amazing, prompt attention to all issues from phone calls to appointment setting to insurance billing. Every one of them are knowledgeable in their own expertise. Educated me on the “what” and the “why” of what they were doing. I am an old lady and never have I been treated so excellent! I absolutely recommend this Dental office to anyone who is looking for a dentist
Thank you so much for this incredibly thoughtful and heartfelt review. We are truly honored by your kind words and trust. Providing compassionate, respectful care while taking the time to listen, educate, and explain the “what” and the “why” is very important to our entire team. It means the world to us to know you felt valued and well cared for every step of the way. Thank you for your recommendation—we are grateful to have you as part of our dental family!
Fantastic experience: I'm so excited for new individual, and permanent Implants! From start to finish the process was performed very professionally, with high tech equipment, in a clean, modern and comfortable facility. Dr Giron explained every step thoroughly and the staff went above and beyond to insure my comfort. Great Dental Office doing excellent work!
Thank you so much for your wonderful review! We’re thrilled you felt informed, comfortable, and well cared for throughout your implant process, and we look forward to seeing you enjoy your new smile.
Positive experience: First time I have been comfortable at the deniat. Dr. Is atraight forward, no hiden agenda. Staff are friendly, will recommend to family and friends.
Thank you so much for your kind words!
Fantastic experience: Very thorough, explained everything. Staff was very welcoming.
Thank you so much for your kind words! We’re happy to hear you had a great experience and that our team made you feel comfortable and informed.
Negative experience: super unprofessional office. they informed me that me exams would be covered by insurance after I have them all of my insurance information for them to be sure before scheduling me, then later billed me $100 threatened to send it to collections even though I was not aware of the bill and they did not mention the bill to me when I was in office for my cleaning in august AND September even though they claim i’ve had the bill since June. cannot be trusted and do not take accountability for THEIR mistake.
Hello, we were unable to locate any patient in our records with this name. We take feedback very seriously and would be happy to look into this further. Please contact our office and ask to speak with our office manager — she’ll be glad to help resolve any concerns. For reference, our office does not send anyone to collections over a $100 balance.
Fantastic experience: this was an amazing experience! they are my friends now and i love them, so i will be back!
We’re so happy to hear that! It was such a pleasure having you here, and we’re thrilled to call you a friend too. Looking forward to your next visit!
Fantastic experience: Clean and friendly doctor and staff. They called me in fast. And they explained everything.well.
Thank you so much for your kind words! We’re happy to hear you had a great experience and that our team made you feel comfortable and informed.
Fantastic experience: I went for my first visit and I found the staff wonderful. They were all friendly and take great care to make sure you have a great experience.
Thank you so much for your kind words! We’re thrilled to hear that your first visit was a positive experience. Our team works hard to make every patient feel comfortable and cared for, and it means a lot to know that it showed. We look forward to seeing you again soon!
Fantastic experience: The best Dental office I’ve been to in a very long time. They are warm and inviting as soon as you step foot in the door! The front desk staff members are easy to talk to and helped me to understand my benefits. The Doctor and hygienist are very gentle and knowledgeable! I’m such a big baby at the dentist and once I got in the chair and spoke to the team I felt so comfortable and secure! They also are amazing with kids! My daughter gets excited to go to the dentist and see everyone for her cleanings, they treat her like an absolute princess!
Thank you so much for your kind words! We’re so happy you and your daughter feel comfortable and cared for here. Seeing your smiles always brightens our day—thank you for trusting us with your family’s care!
Fantastic experience: Had a great experience! I have some anxiety when it comes to the dentist. I walked in and their was worship music and it’s just felt so calm.
Thank you Holly! Welcome to the Elite Family :)
Fantastic experience: Good and friendly services they care about the patient
We’re so glad you enjoyed your visit! Your feedback means a lot to us — we can’t wait to see you again soon!
Fantastic experience: My favorite dental office by far. I’m terrified of the dentist & Rachel has been such a sweetheart taking care of me
Thank you so much for sharing this! We’re honored to be your favorite dental office, and we’re especially glad Rachel was able to help you feel comfortable and cared for—she truly is a sweetheart.
Fantastic experience: I can’t say enough good things about this dental office! I came in with an infected tooth and was really nervous about needing a crown. From start to finish, the team made me feel comfortable and cared for. The staff, especially Dr. Giron is kind, professional, and Rachel explained every step of the process so I knew what to expect. The procedure itself was smooth and virtually painless, and they made sure I was comfortable the whole time. My crown feels great and looks so natural—you’d never know it wasn’t my real tooth! I truly appreciate the level of care and attention they gave me during such a stressful time. I highly recommend this office to anyone in need of dental work. They genuinely put their patients first!
Thank you so much for your kind words and thoughtful review! We're so glad to hear that you felt comfortable and well cared for during your visit. Dr. Giron, Rachel, and the rest of our team truly appreciate your trust in us, especially during what can be a stressful experience. It's great to know you're happy with your crown and that it feels natural—your comfort and satisfaction mean everything to us. Thank you for recommending our office—we’re always here if you need us!
Fantastic experience: Very friendly and helpful. Little wait time. Felt as Comfortable as one can Excellent experience
Wow — thank you! We’re so happy to hear your visit was smooth, welcoming, and truly comfortable — that’s the Elite Smiles experience we love delivering!
Fantastic experience: The staff is super kind and helpful. They helped me set up a payment plan and I got my treatment done right away. I’m so happy with the results
So happy to hear everything came together perfectly — our team loved helping you get the treatment you needed without delay, and we’re thrilled you’re loving your new smile!
Fantastic experience: Everyone was helpful and great The Dental Hygienist was terrific
Thanks for the awesome review! We’re so glad our team (and the hygienist!) made your visit top-notch!
Fantastic experience: Amazing service, they were all so nice.
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. We always strive to provide top-notch service, and we're happy that you felt well taken care of. We hope to see you again soon!
Fantastic experience: I can’t say enough good things about this dental office! It’s rare to find a dentist who is not only skilled but also so accommodating and kind. The entire staff is just as warm and helpful, which makes every appointment a smooth and stress-free experience. I’m truly grateful to have found a dental team I can trust. Highly recommend!
Your review just made our day! We’re so happy you feel cared for and supported—having patients like you is why we love what we do.
Negative experience: Typical chain dentist they’re aren’t interested in treatment but exhausting you insurance benefits. I came in with tooth pain and they encouraged teeth cleaning. They attempted to charge 600$ plus for a simple extraction with insurance.
We’re sorry to hear about your experience and appreciate your feedback. Our goal is always to provide care that’s in the patient’s best interest. Please contact our office so we can review your visit and address any concerns about treatment or billing.
Fantastic experience: Really appreciate, Dr John and Dr Fabiola for explaining the facts and structuring things in a personalized way. Worth the time and expertise they have.
Thank you for taking the time to share this! Dr. John, Dr. Fabiola, and our team love helping patients feel confident and well-informed about their care.
Fantastic experience: Outstanding service and personal experience. I like Dr.Giron honest opinion. I don’t feel like I’m going to a mechanic who is trying to steer me to get a bunch of work done that I don’t need. She keeps honest and that’s why I brought my kids to also having their cleanings done with her. Everyone is helpful and very nice. I’ve never had a dentist like her.
Your kind words mean the world to us! We love creating a space where patients feel heard, cared for, and confident—thank you for trusting us with your smile and your children’s smiles.
Fantastic experience: We get service there the staff and the Doctors were super great .Go support service is great
Reading your words truly made our day! Dr. Giron and our team are so grateful for your trust and thrilled to be a part of your family’s dental care journey
Fantastic experience: I had amazing experice with Dr.Giron and Dr.John. i came in with pain and they took very care of me. Staff are very sweat and nice office is very nice and clean. I will thank them very much for everything they did to me thank you.
Fantastic experience: Very professional, they broken it down perfectly to understand what my issues are and how she gonna fix my smile thank you so much Dr.fabiola Giron
Fantastic experience: Very detail guidance and excellent service!! Bilingual!! Awesome dentist, very caring. Her staff was great too.
Fantastic experience: BEST DENTIST I EVER COULD ASK FOR, HANDS DOWN, BUT ALSO A TERRIFIC PERSON! THE STAFF IS VERY FRIENDLY & WALK THROUGH EVERY STEP W/ YOU & MAKE YOU FEEL WELCOMED!
Fantastic experience: I love and highly recommend ! Dr Giron is such an amazing person and professional! She is fast! And thorough, strait forward and no BS! Literally has changed my life, and I can’t thank her and her team enough !
Fantastic experience: I’ve been going here for a few years and I love it. I always see Dr. Fabiola there, which I appreciate. At my last dentist office I saw a different dentist each appointment and didn’t like that. Dr Fabiola is always the one to do my exams. I am comfortable with her. She seems like she genuinely cares about me and my teeth. Her team is also very nice, they always remember my name. I don’t like going to the dentist period, but this office makes it bearable. Everyone is super nice. And I also like that I can watch tv while getting my teeth done.
Fantastic experience: Great office, super clean, staff is very friendly! I recommend this office to anyone that is scared of dental offices.
Negative experience: I feel obligated to leave a review, this was my third or fourth visit it a little over a year, And something has changed. As what occurred during my cleaning made me feel unsettled and unwilling to continue using this office. Blindsided and shocked. Of note, I was not experiencing any pain or discomfort in my gums or teeth. Though on occasion I would have some gum bleeding while flossing. It troubling that I never did get a clear description of what my “diagnosis” was. Normally, during a cleaning, you will hear the hygienist call out the numbers for your gum pockets, I never heard the hygienist give any numbers, but she did a deep and aggressive cleaning and did complain throughout that there was excessive plaque buildup. It appeared to her that I was not brushing or flossing. So I am left to surmise there were deep pockets, indications of periodontal, disease, and plaque buildup, but again this is simply my assumption. After the cleaning, the dentist came in, and Without actually explaining what was seen on the x-rays, began to question my oral care, it seemed doubtful to her as well that I am brushing and flossing consistently. Since I do, My mind began racing as to what other things in my life could be impacting my teeth health in such a severe way as to garner this response from both the Dentist and the Hygienist. I was truly in a state of shock and disbelief. Without explaining what the diagnosis was, a financial package for services, that was also not explained, and a request to make an appointment as soon as possible to begin this treatment plan was presented. I indicated I would need to discuss this with my husband. I began to take photos using my phone of the x-rays on the screen, to try to understand what was happening. There was no problem with doing so, but there was also no explanation, even though I asked, what exactly is happening with my teeth, so that I can explain it to my husband. Do I have a cavity? Is there tooth decay? What precisely is going on I wondered. I still can not tell you! I was then presented with a line of credit to pay for the services as they were quite costly-at approximately $1800.00. There would be no way on this earth that I would sign up for a procedure where in the interest would be almost half what the procedure is. Doubly so because I don’t even know if there are other options since I don’t really know what my diagnosis was. when I arrived at home, I saw that there was an email where I could review the package online. Wonderful I thought to myself, there will certainly be all the information via this online portal, then I will be able to explain to my husband and myself what exactly is going on. Having previously had good experiences at the office, I told myself that perhaps the dentist was simply rushed, and I would be able to find the information easily via the website. But that would not be the case. What was most alarming to me about the “treatment plan”, was that it was a list of billing codes. No diagnosis. No description of condition. No explanation of procedure. Just some billing codes that I had to research myself via Google to determine what they meant. Some were open ended and unspecified so I can only assume what is happening with my teeth. One such code D2740 stated crown- so I am assuming that I have two teeth, which may or may not require a crown. I am SHOCKED something as devastating and destructive to the tooth as a crown process was not fully explained, and was instead detailed through billing codes on an estimate I was able to access via the website. This is surreal! Once you proceed with a crown on a tooth, there is no going back, the tooth will be shaved down until there is none of the enamel left. I would never enter into such a major tooth procedure without fully understanding and researching and considering all of my options. I will be returning to my previous dentist to secure a second opinion. Or I should Say, I will be getting a first opinion, as I still don’t really know what is going on with my teeth.
We apologize that you had a bad experience during your visit and we did not meet your expectations. This serves as a great opportunity in coaching our staff. Our doctor does review xrays and pictures with each patient that needs treatment to ensure that our patients understand what is needed.
Our office is paperless and we send our treatment plan via the email each patient provides for your records. It requires some personal information to access, in order to be in compliance with HIPPA.
We truly apologize for the experience during your visit. Please call our office and allow us the opportunity to address your concerns.
Fantastic experience: It has been a while since I've been to a Dentist and had a good experienced needless to say I had an awesome experience my first time at Elite smiles and dental spa! Dr. Fabiola was knowledgeable, patient and kind with a great staff to back her up shout out to Yale front office and Assa the hygienist!
Thank you Mrs. Candace for your feedback. You are a wonderful person to work with. We are happy you are part of our family.
Fantastic experience: She is amazing I am 15 , I was scared but now I have confidence with her. If you are nervous she is the one to see.
Thank you Emilie, you did awesome during your visit:) Thank you for letting us know that we did good with you!
Fantastic experience: Best place to get a tooth pulled staff is friendly and efficacant love this place
Thank you John! We are glad we were able to help!
Fantastic experience: I love Dr. Giron and her staff. They are the best dental office, hands down. Dr. Griron makes you feel like you are part of the family. She takes her time and talks to you. She has all the newest equipment and is very thorough with her examination. She never rushes you through anything and is always asking if you are doing alright while she is doing her procedure. She never tries to upsale you on anything, and is very mindful of what is best for you with your budget.
Michele thank you so much for your kind words. We truly appreciate you and your husband as part of our family:)
Fantastic experience: Very thorough dentist! She truly cares about her patients well being and their treatment plans.
Thank you Lauren!
Fantastic experience: Came here today scared and crying. Walked in was greeted with a smile and a good morning. I did not even get a chance to sit down they took my and right in to my appointment for me that is great (no time to get my blood pressure up. The Doctor was just what I needed she was with me the whole step understanding my fears .. I will be back and I highly recommend this office. I have not been happy with a dentist in a very long time. Ronika Bugg
Brooke you made our day with your visit! We are so happy we were able to help:)
Fantastic experience: Dr. Fabiola Giron Is seriously the best dentist I’ve ever been to! She’s so caring & knowledgeable. She really helped me improve my teeth! I recommend her to everyone who hates the dentist!
Thank you for your kind words Kendall! We are here to serve:)
Fantastic experience: I had a pleasant experience every time I’ve gone. Dr. Fabiola and her staff have always been professional and friendly. I never experienced any discomfort with any procedure, they made sure I was comfortable every steps of the way.
Thank you Henry! We want to always make sure we make our patients as comfortable as possible.
Fantastic experience: This is the first dentist I have been to that I have actually felt comfortable! The doctor and staff all are friendly and compassionate . The atmosphere is very peaceful and the office is very clean . I will be recommending to my family members !
Thank you Amberly! We are so happy we are able to be your dental office of choice! We love to have you with us:)
Fantastic experience: Great service everyone was super friendly. Paperwork was professional and super easy and the dentist was very kind and communicated amazing.
Fantastic experience: Staff was friendly and kind. Dr was excellent and careful. Would recommend to anyone who has had a negative dental experience!
Fantastic experience: The best dentist and staff I have ever experienced. Office environment is a comfortable environment. You wouldn't regret going to this dentist she is the BEST.
Fantastic experience: Had an amazing first visit today, this office was professional yet very personable!! I will definitely be back and recommending to my family and friends!
Fantastic experience: Everyone is very friendly and attentive to your needs, would highly recommend!!
Fantastic experience: Dr Guillen is an excellent dentist, has a great bedside manner, she is honest and I love her approach to oral health. The office staff is friendly, and her office always runs on time and I don’t have wait. I trust Dr Guillen with my health and my family (She sees most of them) I always have a great experience. Thank you Dr Guillen
Fantastic experience: Dr Giron and her staff made me feel comfortable . They answered all my questions and concerns . I look forward to my next visit.
Fantastic experience: Elite Smiles and Dental Spa provides exceptional care. I have been a patient for over two years, and Dr. Giron and her team consistently deliver outstanding service. Recently, I underwent the removal of all four wisdom teeth, which I was initially apprehensive about. However, the procedure went seamlessly, and I experienced minimal discomfort, recovering within days without the need for heavy medication. Given the typically challenging nature of wisdom teeth extractions, my experience was notably positive. I am deeply appreciative of the professionalism and expertise of Dr. Giron and her team and highly recommend their services.
Fantastic experience: I couldn’t have asked for a more professional and caring staff. Everyone was very supportive and helpful and made me feel comfortable throughout the entire visit.
Fantastic experience: Easy to get an appointment. Friendly and knowledgeable staff. Very clean. Great office music. Highly recommend.
Fantastic experience: Dr. Giron and her staff are hands-down, the BEST dental office! Not only did she make me feel comfortable, but made it her goal to have a personal relationship with both my children to help them feel safe at the dentist. Unfortunately, our Dentist previously did not create this safe space and all three of us were traumatized to say the least. Thanks to Dr. G my children now look forward to going to the dentist and having conversations with her. She created a positive environment where finally my 11 and 13 year old are not be afraid anymore! She truly helped my whole family overcome our fears. I appreciate her and her staff more than words can say. I feel a huge sense of relief knowing I found a dentist that is not only trustworthy but truly caring! I recommend Elite Smiles Dentist to all my friends and family. If you want a clean, friendly, professional and trustworthy dentist look no further! Thank you Dr. G!!!
Rhysa thank you so much for being our patient and trusting us with your family! We appreciate you all!
Fantastic experience: This doctor has amazing hand I didn’t feel a thing. 10/10 service. Very satisfied!!
Muchas gracias Sra Nelly! Un placer en ayudarla
Fantastic experience: First time patient. Wonderful and detailed service. They made me feel more comfortable even though I don’t like going to the dentist.
Negative experience: Booked an emergency appointment because of some swelling on my gums, went in and specifically asked would it be addressed and was told yes so I paid 142$ for XRays to establish myself as a patient. After getting my X-rays was told that I could start on a cleaning plan that would cost me 1700 after my insurance. They explained I had a few cavities but the issue causing the swelling would have to be treated by another doctor by likely removing part of my gums. This all sounded a little much for an issue that started the previous day, they warned I could not let the issue persist but I knew I was not paying that much without a second opinion. For context I have amazing dental insurance since I work for a major tech company. I called my regular dental office and went in the following day, they did a simple cleaning, (I get 4 a year), which immediately solved the swollen gums, and told me that I didnt have new cavities since the last time I visited (6 months) and that my old fillings were silver and they use a different material now, all in all they quoted me 102 after insurance. LITERALLY a 1600 difference and my problem was actually solved. Dont get me wrong they were nice enough but it didnt feel like they wanted me as a long term patient, just someone to profit from. TL;DR . Quoted $1700 for a bunch of ?? because I never got paperwork showing what exactly I would be paying for, my usual dentist quoted me $102 with specifics.
Fantastic experience: I had the best dental experience. Clean. Efficient. Kind. Quality time to ask/answer questions. I could even start my treatment plan on the same day! I’m so pleased with my decision to go here.
Fantastic experience: Really nice staff and dentists, easy to make appointments and they explained everything thoroughly
Fantastic experience: Genuinely amazing and speedy work, Dr. Giron is wonderful at what she does . Will be returning, my teeth have never looked this good!
Fantastic experience: Today was absolutely the best experience Ive ever had, consulting with a new dentist (Dr. Giron) Everyone from the moment I called was so kind & understanding. The atmosphere is relaxing and very clean. I have extreme anxiety just thinking about going, it’s been a difficult task for me to even walk through the door. For a moment I forgot about those fears and past trauma. Felt safe, Dr. Giron was non judgmental, I could actually focus on the plan to moving forward. I felt optimistic, as they helped me overcome fear and shamed. I appreciate her approach, turning negatives into positives! They seem to genuinely care about their patients and work. Im excited to begin our Journey. Wish we found Elite Smile & Dental Spa decades ago!
Fantastic experience: Fantastic job!! Definitely 5 stars for Fabion Giron and staff..thank you for making me feel so comfortable and welcomed.God bless you all.. highly recommended
Fantastic experience: First time there and they were super friendly and did amazing.
Fantastic experience: staff is very friendly & i felt comfortable.they did an amazing job.
Fantastic experience: The best dental office in the area. Dr. Gilron and her staff are pretty knowledgeable, kind, friendly and professional. As soon as i walked in, the front desk greeted me with a smile and remembered my name after one previous appointment. My procedure went smoothly. One thing i really like is they go above and beyond to help you. They deal really good with insurance and that is a plus for me . If you need a dentist in the area. I really recommend you to make an appointment with them. Trust me, you will not regret it.
Negative experience: Instead of responding to my request for records, Giron decided to email me and my sister a lengthy response. Pretty sure this violated HIPAA. Obv a response to my sister's letter asking why she kicked me out of her practice because I had to cancel a procedure due to a DISABLING MIGRAINE. Imagine trying to drive and also sit through an extraction. Since she likes to tell everyone my private business. She wrote in that email: "I saw on your chart that before you stopped coming to the office you came as an extraction patient (confirmed) to help you get rid of the infections harboring in your mouth. Kaye (our Consultant) was the one who received you at that time and you declined in office, storming out crying because you were not ready to start with treatment." So professional! So dramatic. I stormed out? Obvi a response to my sisters letter and not my email simply requesting my records. I told Giron I am a DV victim going through legal abuse. Actually days before that first visit, I was in the ER because I was exhibiting signs of a stroke from CPTSD. But I was transparent about that. Giron's office was so concerned about this infection, they opted to do crowns and other dental work, ignoring this infection for months. Guess what? Giron should have never been doing any extractions without a big dose of antibiotics because of my compromised autoimmune issues. Found that out from several dentists who were mortified! Instead of rescheduling, she said I was no longer a patient. I ended up in the ER the next day with that infection spreading through my skull. My sister mailed Giron a letter asking why because I finally found a dentist I trusted. Should we go through the fact that she billed medicare for work she didn't do, like suture work that actually didn't happen... or what else? Medicare fraud is a big deal. Missing treatment plans and billing statements. How about sending my sister my x-rays? Another HiPPA violation. (confirmed). Don't worry, everything I say is backed by solid facts. Giron saw a vulnerable woman and thought why not just add to the trauma. see you in court
Dear Faith,
Thank you for feedback. We regret that we were unable to continue your care in our office due to multiple missed appointments. Instead of charging for these missed appointments, as stated in our communications, we emailed all relevant information to the email address you provided.
We are unable to discuss the other details you mentioned in your Google review for privacy reasons. However, we welcome you to call our office so we can discuss your concerns further. We value open communication and would be happy to address any issues directly.
Thank you again for your understanding.
Fantastic experience: I had to change dentist due to my old office unfortunately burning down and moving locations. Everyone was so kind and even referred me to a specialist when they knew I needed a second professional opinion. They explained every part of the process I would be going through and worked with my insurance to get me the best payment plan I could do. Absolutely love them so far!!!
Fantastic experience: Literally the BEST dentist I’ve ever been to! The entire staff of awesome, front desk staff is very professional and knowledgeable. Dr. Giron is thorough and explains everything in layman’s terms so there’s no confusion! Dental assistants and hygienists are on point as well! Highly recommended!!
Fantastic experience: Great customer service great atmosphere. This will forever be my dentist office. Reasonable prices and had no pain during dental work. Doc thank you and Alfie you were amazing
Negative experience: This Dentist requested that I paid out of pocket for services yet still charged my insurance stating they would reimburse. She talks down to her employees which made my experience uncomfortable. I filed a grievance with my insurance for lack of reimbursement from the dental office, her office refused to respond back to insurance to resolve the issue. Her practice is shady and she has terrible bedside manner. Dr Fabiola Giron is money hungry and dishonest.
thank you for the fake review!
Fantastic experience: I recently visited Elite Smiles and Dental Spa office for a routine cleaning and check-up, and I couldn’t be happier with the experience. Dr. Fabiola Giron is not only highly skilled but also takes the time to explain each step of the process. She was thorough in answering all my questions and provided valuable advice on how to improve my oral hygiene. I appreciated how gentle she was during the procedure, making sure I was comfortable throughout. The hygienist, was also fantastic—friendly, efficient, and attentive to detail. The entire appointment ran on time, and the team made sure to schedule the next appointments at my convenience. Overall, I had a great experience and would highly recommend Dr. Fabiola Giron and his team to anyone looking for a trustworthy and compassionate dentist.
Fantastic experience: Everyone was so helpful, and made sure they broke down each step when it came to what i needed done! I will go beck to elite smiles time and time again!
Fantastic experience: All the employees where so helpful and worked with me on payment plans and got me right in with an office and to work.. Could not have had a better experience... Thank you Elite Smiles
Fantastic experience: Staff and doctor was super friendly! Probably the most efficient dentist experience I've had. Highly recommend!
Fantastic experience: OMG THIS IS THE BEST DENTIST IN ALL OF TAMPA... I WOULD EVEN GO AS FAR AS SAYING THE BEST IN FLORIDA. SHE TRULY CARES ABOUT HER CLIENTS . SHE IS ALSO VERY GENTLE I WILL RECOMMEND ANYONE IN NEED OF A DENTIST TRUST ME LOOK NO FURTHER. AFTER GETTING NO WHERE WITH ASPEN DENTAL IT WAS A WASTE OF TIME AND MONEY. I CAN HONESTLY SAY I TRULY FEEL LIKE I AM FINALLY IN GOOD HANDS AND CLOSER TO GETTING MY SMILE BACK
Fantastic experience: Great experience, friendly and attentive atmosphere. John the hygienist was great, very friendly.
Fantastic experience: Dr Giron is very professional, knowledgeable , and thoroughly explained the work I needed done. She has a lovely bedside manner. The office is great, very clean and bright. The staff is wonderful and everyone is very efficient.
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