Aspen Dental - Peoria, IL

Fantastic experience: I really like the people that work here! They are all so nice. The dentist is very knowledgeable and I really like how she is able to save my teeth that need fixed!

Negative experience: Online says it's an emergency dentist open nights and weekends but that is not true. My son is in excruciating pain. Screaming in pain and the best they can do is over a week away. But to make it worse they originally scheduled us for next day appointment but then called later that day to say that they messed up the schedule and didn't have the availability for that appointment.

Fantastic experience: I had an appointment to have all my teeth removed. It was the hardest thing I had to do. But the stuff was very gentle and they hugged when I was crying in pain. It feels like family when you walk in. I would definitely go back thank you for giving me my smile back.

Fantastic experience: I had a very pleasant experience at this Aspen dental. Raheem was very professional very nice and the dentist. She was very thorough in her explanations of everything. This is the first time I’ve been to a dentist in well over 30 years and at least it was a pleasant experience. Much of this first visit was covered by my insurance however, there will be procedures that will unfortunately cost out-of-pocket. I’m already scheduled for a couple of follow up appointments in the near future. I was very surprised I was able to get in on such a short notice here because of my work schedule. I would recommend this facility that was very good and the people all of them were very, very nice

Negative experience: I initially made an appointment because I was in pain and thought I had an emergency situation and needed a same day appointment. When I arrived, they were short staffed, harried and seemed to not know what was going on. I waited over 45 minutes late to my appointment time. The dentist hurried through my consultation and didn’t provide clear assessment. I was told I have several cavities, needed root canal. I got an uneasy feeling about the whole experience. Today, I had a visit with my new dentist who basically told me that I was being mislead by Aspen. I need NONE of the expensive procedures Aspen told me I needed or I would “lose my teeth!” I will never return and not recommend this place to anyone. It was unprofessional, unorganized and basically a racket to get people to spend unnecessary money. Many people fear dentists, this business only deepens that fear.

Negative experience: I had the worst experience with Aspen Dental last Thursday. I went in to see if they could do a x-ray on my tooth. If it was infected I would have to start on an antibiotic. I have been going there almost two years. They told me if I was a new patient they would take me right in. That doesn’t make sense. She was really a rude person. I hope people will think twice before they go there because they will not help you.

Negative experience: Office was great, people were great, very friendly. Until the dentist. She was very dismissive and real poor bedside manner. I felt like I was being up sold to make them more money. Won’t be back, explained all this to the office manager and she seemed to be sorry for my experience but almost didn’t seemed shocked, at least that was my perception.

Negative experience: Schedules and reschedules and reschedules. Doesn't really make it conducive to come in if you can't do an intake for months on end. Won't be returning, and I would suggest you take yours elsewhere too.

Fantastic experience: Staff was polite, very welcoming, comfortable environment, and the dental assistant was amazing

Fantastic experience: Doctor and staff are very nice and cooperative and very friendly.

Fantastic experience: Dr. Mimi and her assistant was wonderful and patient with me, they explained well the procedure. Same for The Doctor that did my oral procedure and his team! The staff at the front desk is welcoming and nice as well! Thank you!

Negative experience: Had a terrible time with the female dentist there back in August. Took my 84 yr.old mother-in-law for tooth removal. Not only did we wait 40 minutes in a hot waiting room(84° according to wall thermostat) but dentist proceeded to start a check up & cleaning. When I questioned what she was doing, she was very rude & more or less told me to be quiet & she would explain. I was finally able to make her understand that we weren't there for a check up & she left the room. A few minutes later the tech came in & said someone made a mistake in appt. book & had her down for cleaning. So, would have to reschedule her appt. The dentist never did come back in & apologize. I made my husband take his mother to the rescheduled appt. We will never return there. Very unprofessional

Fantastic experience: omgosh ,so far I've had excellent dental care The Team is so friendly & they made me feel like they really cared about my needs .When I asked Dr. if she was going to numb my gums before the injections & her response was "we got you" she was very reassuring. I believe Im in good hands ..Also after my impressions were done a nurse/ tech came & very gently washed my face & removed the "rubber" stuck to my face& neck. That was thoughtful. So far I've been so very pleased. Great job guys!!!!!

Fantastic experience: Every single person I interacted with was an amazing human being. Thank you for the amazing service!

Fantastic experience: Would highly recommend to anyone needing any dental work . The entire staff is very welcoming. They made me as comfortable as possible . I had to get 3 wisdom teeth removed and Dr.Mimi did an excellent job . I was extremely nervous but she helped me through it and got it done efficiently . I truly appreciate the aspen dental team

Fantastic experience: Raheem did an excellent job made me feel very comfortable and confident about getting my teeth cleaned and healthy.He was very helpful with my worries and concerns he definitely is very skilled at his job and a great asset to the company

Fantastic experience: Raheem made sure I was comfortable and was very kind!:)

Negative experience: this aspen dental has awful communication, i had set up a cleaning which was moved three different times (without my knowledge, just texts to confirm), attempted to call them and was placed on hold 5 separate times because the first 4 times, the operator hung up on me. I had paid for my services in advanced and requested a refund, we will see if it goes through.

Negative experience: Terrible service the doctor got upset when I said I was only there for a cleaning and didn’t want the buckle and gum surgery she was trying to lay on me wasn’t friendly told me to go upfront to schedule my cleaning and wanted to charge me $2600 for a one session with delta dental won’t be back!!!

Negative experience: I would give 0 stars if I could. The female dentist there told me I need 8 teeth removed, partial dentures on top and bottom, and made me feel like the lowest form on earth. I cried, not from pain. I left with my head low, and tears in my eyes. Then the treatment plan was quoted over $13,000. I went to a different dentist in Bloomington, Il for a second opinion. I had my wisdom teeth removed, a cleaning, a couple fillings, and was reassured I wasn't a disgusting person.

Fantastic experience: Everyone was very nice and helpful my dentures were made 10 plus years ago and they were able to fix them with in the hour

Negative experience: Wish I could give 0 stars. This is the worst dentist office in the world. My fiancé had two teeth that were bothering him. He went for X-rays and a male was wearing super inappropriate pants that made him uncomfortable. Then the day of his extractions it took them 3 hours for his appointment. The dentist wasn’t listening to him when he said it was hurting. They didn’t get the whole tooth out so they just left it in. He came home and blood was pouring out of his mouth I had to take him to the ER. Now two days later his mouth is full of painful ulcers under his tongue, all over the inside of his cheeks, on his gums. I’ve had many teeth pulled and never had any issues like this. I will definitely tell my friends and family to avoid this place.

Fantastic experience: A very comfortable and friendly place. every person I saw today was so kind as if we’d all been friends forever. And the dentist ? Very nice man and funny. He’s in the right profession

Fantastic experience: Great experience from the front desk to my hygienist Heather and check up with my dentist. Heather did a great job cleaning my teeth. Very personable and pain free.

Fantastic experience: Ashley was very helpful and super kind and the environment is way better than most dentist, all staff were very helpful and respectful.

Fantastic experience: My visit today was very good didn’t get the results I wanted but everyone especially Raheem was very nice all your staff is amazing

Fantastic experience: Friendly staff, fast visit, good work. Raheem was great!

Fantastic experience: Both Ashley and MIMi was great. Very nice and gentle. Thank you

Fantastic experience: Fast, friendly, and informative staff. Thanks to Ashley and the rest of the team for all their support.

Fantastic experience: Ashley was very kind, attentive and amazing.

Negative experience: The Peoria office is a fly by night operation. I had a new crown that didn't even last one month before it fell out. So, my new crown was to be done at no cost. After the office called and cancelled my appointments 4 straight times, I had another tooth that was chipped and needed a small filling, but due to 4 straight cancelling appointments on Aspens behalf that chipped tooth now needs a crown. Plus at my appointment today, the new dentist wasn't to happy about replacing my one crown at no cost and she made that very apparent. No chair side manners at all! I signed legal disclosures months ago on my one crown being replaced at no cost! All new doctors and office staff almost on a monthly occurrence at Peoria office. Once this future work is done, I will never go back. No professionalism at all and a high turnover rate with all personnel!! Beware!!!

Fantastic experience: ASHLEY was AMAZING & really took to heart my dental care & needs! The entire staff were professional courteous & very knowledgeable! ASHLEY is always smiling & very friendly with EVERY visit! Even though I I had several questions ASHLEY was patient, kind & professional throughout my time there today!

Fantastic experience: Great Experience. Gentle & takes time doing the job right. Ashely & Blair were great

Fantastic experience: Friendly professional dentists and nurses made our visit very pleasant.

Fantastic experience: I had DA Raheem and Dr. mimi, Dana Assistant Manager. I just can't tell you how grateful I am to have these WONDERFUL people at my side helping me with ALL MY TEETH ISSUES. I RECOMMEND ASPEN DENTAL FOR ANYTHING. THANK YOU TEAM!!!! XOXO

Fantastic experience: First visit here was great! The staff was extremely friendly and helpful!

Fantastic experience: What an amazing staff! Thank you. Thank you. Will recommend Aspen Dental to anyone!!!

Fantastic experience: Omg went in for an exam !! Everybody was so nice and i felt so safe and comfortable!! Can’t wait to go get my deep cleaning in March!! I would recommend them to anyone who is afraid of the dentist !! They really care!!!!❤️

Fantastic experience: I'm pretty dentist-phobic in general. Not a reflection of a bad experience, just an extreme fear. Anyway, I had a broken molar that needed to be removed. I was a little surprised that patients have to pay in full before making an appointment with an oral surgeon. I do suppose though that last minute cancellations and no-shows can be pretty costly to the business, so it's not an unreasonable ask. The day of the removal I wasn't in the waiting room for long, and the procedure was virtually pain free. It was also convenient that I was able to get a weekend appointment for no additional cost. I have more dental work that I plan to have done and I'd say that Aspen is where I'll be continuing to go.

Negative experience: Dentist didn't listen to me or help solve the problem Wanted me to sign a waiver in case something happened to my partial Poor service for a place that's supposed to specialize in part I also, bridge, implants and dentutes

Negative experience: I wouldn’t even give this place one star. I went here with my husband and he asked if it was okay for me to go back with him to get his tooth pulled and they said it was fine. The dentist came in and made snotty comments about my husband asking me about his medicine names that he couldn’t remember. She said “I wasn’t aware that your wife was a doctor “ very sarcastic. We found out that we needed a second appointment to get the tooth pulled so we made one for later in the day. When we came back we again asked if it was okay for me to go back and they said fine no problem. The dentist came in the room and said “I guess you couldn’t wait out front “. She then told us that she couldn’t pull his tooth without a medical clearance. We went to the first appointment at 9:30 in the morning and the second one at 2 in the afternoon and no one could call us and tell us this so that we could have gotten it during this time? I felt that the way she acted towards me was uncalled for and racist and we will never go back there or anyone that we know.

Fantastic experience: I can’t yet speak to the quality of dentistry yet as I have only had the $29 exam but I would like to speak to the many other reviews that have posted. I knew I was “in for it” after 51yrs of not seeing a dentist all my life. I need one extraction with the one that I went there for and was quoted only under $150 for that to be done. I have quite a busy schedule but they are trying their best to accommodate what I have available to make it in there. $150 is below par for what dentists charge typically. I have a mouth packed full of cavities (some are quite bad). With missing 2 teeth(ones that are important for chewing) they recommend 2 bridges that I already had quoted by another local dentist. For the 2, they are right at the same cost as the would be “cheaper” guy. The cavities, being most of my teeth were ballpark $1600. That’s a deal honestly. The bridges, I think I’ll head over the border for those. The manager there, Nichia(spelling???) first gave me a quite higher quote but being I’m not a man of means, she had a magic button that made everything a lot more comfortable. I’m not sure what qualifies a person for that button, just don’t know how that got offered to me. She just did. As originally said, I can’t yet speak to the quality of the doctor yet except to say she seemed very kind and educated. The negative reviews I’ve been reading… what? Check other practices before posting that this facility is so expensive. It’s right where the others are. Yes, any dental is expensive but I deserve that for not taking care of things ever before in my life. $29 for the exam(plus X-rays) to see what cost I’m looking at cannot be achieved by the patient anywhere else I looked for. Others have mentioned Mexico and I get that completely. I will take that chance for the bridges. This facility is not overpriced though in comparison to what else I’ve seen. I just wanted to write this review to contrast the prices others have mentioned. It’s a fair deal from my recent experience with a clean office and very competent doc. This is only one man’s experience but I’m not at all shocked at their prices. It’s right with the “going rate”. I wish you all well. I hope people will be more kind with the reviews or consider Mexico. Yes, that cannot be beat.

Fantastic experience: I had the best experience today at Aspen Dental. Everyone knew exactly what they were doing. They were very patient with my questions. Very friendly staff all around.

Fantastic experience: I had a great experience. They listened, were compassionate, and investigated the dental issue without dismissing me.

Negative experience: Literally the worst dentist office ever. 4 separate appointments for a crown. When I called and scheduled the appointment for my wife I specifically told them it was for a crown placement. They said ok. Got to the appointment, is it for a crown? No it's for a consultation and evaluation. We have to schedule a separate appointment for the crown because they have to do a mold. Do that. Gets done. Third appointment for the placement of the permanent crown. It took 4 hours to do this?? The dentist was new and had no idea what she was doing. This all was in August. Got a call recently about them having the crown delivered. I told them my wife already had the crown placed, like this took 4 hours. "No she has a temporary crown, it took that long due to the mold they had to do" I honestly couldn't remember and neither could my wife so we schedule it. She went to her appointment today where they spent 20 minutes trying to remove the crown. Turns out IT WAS THE PERMEANT CROWN, like we originally thought. They did an X-ray to confirm it. They also charged our insurance for a cleaning they did not do.

Fantastic experience: I have Cancer and it been 7 month since my tooth was pulled. I would like see my tooth before I died. Now they have to assemble a team before I receive my tooth. Everyone has been great

Positive experience: At first it was good but then I felt like they were just trying to get me out! Come to find out they were watching the clock because they had a meeting to attend to mind you this was at 11:30 a.m. went in to get my dentures to fit way to big! My top ones are ok but they make me gag they go way to far back. But my bottom one won't stay down at all now the dentist is telling me I would need implants on bottom. I don't have extra money laying around lady!! Mind you I had to finance all this and I can't even wear them!!

Fantastic experience: I have been going to aspen dental since 2023 , they are very professional and friendly, i had gingivitis and 3 cavities they created a treatment plan that worked for me and my budget. They also helped me set up a Care Credit (credit card for just medical bills). I will continue to go to Aspen Dental for all my teeth care needs.

Fantastic experience: Everyone was very polite and nice, very talkative very respectful.The Doctor explained everything to me and made sure I understood everything and was very patient with me.

Positive experience: Service was good for my denture repair. They got me in and repaired my denture while I waited.

Negative experience: I was very grateful that they accepted walk ins, Lord knows I am so grateful. Their examinations were thorough and staff were friendly. But then, I went to pick up my medication from the CVS pharmacy that the staff said she sent it to, she even wrote the address of the place, my name was not there. I called back to Aspens and was told the said staff that took care of sending the medication over was with another patient and she would call me back. I am still waiting for that call back. The sad part of this is that I have already paid for additional services and needs to return to Aspens to complete the service, if not they would have been history. I think it is so unprofessional to waste people time like that. As if my time is not important. I was on sick leave for the day when I transacted business with them and was trying to complete all that needs to be done on the same day. Now I have to maneuver around getting back to the pharmacy for my prescription as I’m now back at work.

Fantastic experience: I recently had the need to use Aspen Dental for an adjustment to my partial denture. What a pleasant experience. Ashley was such a pleasant and helpful person as see guided me through the entire process. While there, a couple other issues were discovered and needed to be addressed. Savannah was helpful in explaining the work needed , the cost and the timeline. I left fully confident I understood what was to transpire.

Fantastic experience: Samantha was not only considerate with my rooting and planing, but also explained to me the electric toothbrush and water pick I got through Aspen.

Fantastic experience: I was very happy with my visit to Aspen dental. Everyone was very friendly and they laid out everything they suggested I have done as well as detailed the cost to me. I would highly recommend them to anyone who is looking for a good dentist. Had my teeth deep cleaned today and Savannah I think was her name was so good. I told her how sensitive my teeth are and she took extra care of them.

Fantastic experience: I had a Wonderful experience. Everyone was so nice and friendly. I had all my options explained to me and my questions were all answered . I look forward to continuing my journey with Aspen Dental.

Fantastic experience: My visit was great. Everyone was very nice. Savannah is a great hygienist and very friendly!

Fantastic experience: They have been extremely accommodating to my work schedule, always working to fit me in as I need. I would highly recommend Aspen Dental in Peoria. The entire staff is very kind, explained everything very well. I suffer from some serious TMJ and everyone was very patient with me. I would HIGHLY recommend.

Negative experience: I am very disappointed in the services from Aspen Dental. I paid to have a crown put on a wisdom tooth. The crown did not fit, but they glued it in with permanent glue. so I had to go back for a remake. When I got back for the remake they told me because of the permanent glue that I may lose the tooth . They were not able to fix the tooth without any guarantee that the tooth could be saved. They knew the crown didn’t fit but glued it in permanently anyway.

Fantastic experience: I had to have new dentures on the top and a partial on the bottom. I am very happy the way they turned out. The staff are very friendly and professional.

Fantastic experience: What a great group of people working in the dental field! I felt very comfortable and everyone provided great customer service! I highly recommend Aspen Dental!

Fantastic experience: Very friendly and professional staff and great dentist/oral surgeon, very quick and professional! Highly recommend!

Fantastic experience: Needed lower denture tooth replaced. No insurance but price was reasonable. Staff friendly and picked up repaired denture 2 hours later. Was completely satisfied.

Negative experience: I had a very frustrating experience at Aspen Dental. I scheduled an appointment specifically for a teeth cleaning, but after sitting in the office for over 2 ½ hours, I was told that my cleaning would not be done that day and that I’d have to come back the following week. If I book an appointment for a cleaning, I expect to actually receive the service during that appointment, not waste hours of my time only to be rescheduled. This was unprofessional and very disappointing.

Negative experience: I went to them about a week ago .Payed them the girl says she doesn t have change. Will mail a refund to me .Still have not seen it.Went to another dentist told me completely a different solution. To my teeth.

Fantastic experience: Very pleasant experience. Everyone I was talking with and working with was polite and straightforward, as well as friendly and very upfront about everything! I appreciated their willingness and transparency. Would definitely recommend!

Fantastic experience: I had a great experience at Aspen Dental getting my wisdom tooth extracted. The entire process was surprisingly quick and smooth. I was in and out in no time at all, I was actually in shock when they said I was good to go. The staff was friendly, professional, and made me feel at ease throughout. Highly recommend if you’re looking for quality dental care!

Fantastic experience: The entire team @ Aspen dental in peoria illinois during front desk especially gracious helpful cheerful and very professional the staff techs.and the Doctor himself were positively wonderful caring and utmost professionalism and supportive toward my Exact needs the front desk receptionist kindly generously gave me multiple clippings of the beautiful spider plants i mentioned i admired to take home they are a outstanding group of dental professionals in my 1st.appt.upon meeting the dental careteam @ Aspen Dental ( on big Hollow rd.) Thank you All

Negative experience: I made the appointment and had my X-rays sent over, only to wait over an hour and have the staff be rude as hell to me. I was nothing but patient and friendly while they scoff and get rude. Worst dentist office I have ever been too.

Fantastic experience: My first time there was absolutely amazing very welcoming staff. They explain everything to you explained all options available. Couldn't ask for a better dentist office and I plan to keep going there

Positive experience: Everything was great other than pain management. Took almost a week to get my rx pain meds to get filled. Called the office too many times to get resolved. I hurt a lot, barely not crying.

Fantastic experience: Everyone there was very kind and welcoming. The dentist did a great job of explaining everything to me on what he thought should be done with my teeth. I got right in at my appointment time and they were great with emailing me a copy of all my xrays :)

Fantastic experience: Staff was very nice including the dentist. It took awhile but they got my dentures fitting very comfortably. Harleigh was a joy to deal with. She always put a smile on my face.

Negative experience: Went in on 4/21/2025 and had a full mouth extraction. They took molds of my teeth before the extraction to create my dentures. Once I was healed enough to put them in, the dentures were oversized and made me look clownish. I went back in twice to have them fix them and they still were to big for my mouth. The dentist didn't take a new mold of my mouth, instead they sanded them down. I returned the dentures in accordance with their refund policy. One month later, they still have not submitted paperwork to refund my dental benefits. I have requested proof of submitted paperwork and their officer manager had not replied. Their refund policy is faulty and needs to be assessed. Also, I'm still without teeth, and I will have to teach middle school students without teeth. Further reports, requests, and next steps will need to be taken at this point.

Negative experience: does but doesn't accept state insurance?? I waited a month, drove an hour to get here to get denied when they told me over the phone that they would take my insurance. please get your stuff together. I do not recommend this dentist.

Negative experience: Waste of time!!! Employees are rude. Bad customer service. With this behavior, they loos me and my husband as customer. I will not recommend any other customer to Aspen Dental for sure.

Fantastic experience: Savanna was very informative and thorough in her cleaning. She took her time and did not rush. She takes pride in her job. Also, Lexi at the front desk is always kind and happy to try to accommodate by busy schedule.

Fantastic experience: My experience was nothing short of amazing from the time I walked in until the time I left I felt so taken care of and respected. I ended up walking in because I had dates wrong on my appointment, They made adjustments to get me in, so I appreciate the beautiful lady upfront for part, The dentist and his assistant were so calming and kind and respectable and very to the point, Even the lady I paid with was wonderful and she gave me a coupon discount 10 out of 10

Fantastic experience: I had such a great experience. From the staff at the front desk to the hygienist and the Dentist. I have a huge fear of the Dentist and this experience was great! Thanks Aspen Dental!

Fantastic experience: I love Aspen Dental. Everyone is so nice and friendly. They're all professional and very knowledgeable. I highly recommend them.

Negative experience: I dont usually do bad reviews and just let it go but I feel that I have to this time I had two bad encounters with this clinic. The first one was on 11/13/24, I came to the clinic right after I got off from work at 0730, I had an appointment card that says 8am since I already told them before hand that I can’t do it at 0730 but when I arrived in the clinic, I was told that I was late for my appointment and the dentist won’t be able to do everything during this visit because I was late. I’ve just let it passed this time since I was thinking it could have been just a mistake on their part then today happened 04/02/25 - I have called off for work to attend my appointment at 1630. I have driven an hour to get to this clinic from my house. When I arrived I was told that my insurance will not be covering my visit today for an unknown reason, I told them that this is just a regular teeth cleaning can you try to find out why? She did her thing and I was told that she was able to figure it out and she was able to got it fix, I was then asked if I wanted to do a flouride varnish, since it will not be covered by my insurance, I have to pay it out of pocket. I said yes and my credit card got charged right away even before I begin the treatment. After a minute I was called again and was told that the insurance will still not cover my visit this time since she thinks that I was 6 days early for a routine teeth cleaning of every 6 months. To my frustration I just went home and I asked to be refunded of the flouride varnish that I already paid for Me, my wife and our son used to get our dental health in this clinic but not anymore!

Fantastic experience: I went for the first time! The a fabulous experience!!! From dental dental assistant, Fantasia, to my dentist, Dr Nancy!! If could give them a million stars, I would!! This is the BEST place in Peoria!! Staff is so nice, caring and so very kind. Prices are very reasonable and dentists actually listen to us and very knowledgeable. I must give a shout out to Anna, office manager!! I go just because of Her!!! I HIGHLY RECOMMEND ASPEN DENTAL TO ALL!!!

Fantastic experience: I visited this location because of some extreme pain in my wisdom teeth. The receptionist, a younger girl, very kindly helped me find the soonest available that worked with my schedule. I was so thankful they were able to get me in so quickly! All of the staff were kind and professional!

Negative experience: Their time management is HORRIBLE. The last few appts I have had, the wait time has been almost 2+ hours. TODAY, my appt was at 230. It is now 4:07 and the dentist is JUST walking in. Dont get me wrong....Doc is kind; but stay away unless you have no life and have time to waste.

Fantastic experience: The office staff, the x ray technician, the hygienist and the doctor were all courteous professional and answered all my questions. Best dental experience in decades.

Negative experience: It was a very disappointing appointment. I have been getting my teeth fixed since 2022. Time has gone by.. auto accidents, deaths, out of state moving and illness’s. I paid for my total dental plan and now I am getting dentures. I was just told I have to pay for my lower partial, $950. Imagine my surprise!! I called the office and was asked informed that I had been going to long and there had been price increases during my treatment. $1000. for 2 years I couldn’t get them to accept and if I didn’t pay they would not start my lower partial. Well, I still believe this is a terrible way to treat customers and actually a huge ripoff. Don’t do it, there are to many dental businesses!!!

Negative experience: Was there this morning. Anna definitely got caught up making promises she couldn’t keep. She first rolled her eyes when I asked for an itemized receipt. Which I have a right to see where my money is going! Then she clearly stated that. “ the cleanings can be scheduled tomorrow and the day after. If that’s what you wanted! So I finally agreed and turns out no appointments until the 12th. I don’t like liars and god don’t like ugly. Not to mention when I stopped by receptionists. Anna felt the need to rudely say she had said tomorrow and the next day as an example. I guess I’m a mind reader. She was very unprofessional and didn’t even try to apologize for her attempt at baiting and switching, after she had been caught. Almost feel scammed after leaving so please beware

Fantastic experience: My first visit and all of my questions were answered in a manner that I totally understood. I got a detailed print out of the price and procedure and all of the staff that I had were excellent in answering all my worries and concerns. From the front desk, to the X-ray tech were all very efficient and courteous. I met with Dr. Park and I quickly realized I was in the company of Angels.

Fantastic experience: Dr Park and his team were so welcoming, patient and kind. In addition to everything being explained well, I was put at ease by Savannah, Shelby and Dr. Park. Dr. Park was so informative, compassionate and easy to talk to. This is the first dentist I felt at ease with. Cannot say enough wonderful things about him. 100% recommend this team.

Fantastic experience: Very helpful and respectful. All staff is kind and non judgmental. I have had no issues. They get me in as quick as possible and address the problems I have( instead of focusing on which costs more and will benefit them). I have never been to a better dentist. I highly recommend for cleaning, evaluation, and any work you may need done. I am very appreciative of this office and staff.

Fantastic experience: I moved to the area recently and had to find a dentist right away. This office is conveniently located, easy to get to, their staff is the NICEST people ever! You are valued, you are remembered, and you know you're in good caring hands. I've had to have some larger work done than I expected, and Dr. Park made sure I knew what was happening, what my options were, and made sure I had all the info I needed before we made any decisions. I'm very happy with every visit and would gladly recommend these wonderful people to anyone.

Negative experience: I was treated as if I was a monster. I was 69 years old & have majority of my teeth. The dr helped the dental hygienist take photos of my teeth. He stood around the corner acting strange. They promised to have the office manager call me back with a plan & she never called me. So after 3 weeks of waiting, I called them & was told that they were in the process of getting a new manager. All I wanted was a teeth cleaning & evaluation. I still can't understand, if it was something they couldn't do, why not just tell me. It's still a mystery. Maybe they didn't wanna bothered with old folks. Not recommended at all!!!

Fantastic experience: It’s our first time at Aspen dental Peoria and we loved it. Front desk answered our insurance questions kindly and the doctor was professional and thorough. Blair the hygienist did an amazing job in taking care of my daughter, he explains what he’s doing and takes his time to get it done nicely. Loved his approach from the start to the end of visit, thanks Blair. Couldn’t have been any better. My whole family will definitely be using them.

Negative experience: Terrible services, poor customer care. They sent me a surprise bill in the mail after I had paid over $1100 upfront and they had assured me that was all I was going to pay. I went back for a follow up visit and they kept me waiting for an hour after which they decided to reschedule my appointment. They were not apologetic about it and were very off putting about it. Very unpleasant experience. Stay away if you have other options

Negative experience: I want a wisdom tooth removed. The entire visit all they were trying to do was sell me one of everything. I could not have been clearer that I just wanted the tooth removed. If you want any form of reasonable pricing, DO NOT go to Aspen Dental. If you want to be heard DO NOT go to Aspen Dental.

Fantastic experience: I honestly thought that everyone was polite helpful and straight forward and fair while conversing with me showing the X-rays on what my best course of action was. I couldn't have imagined better service I received from Aspen Dental!

Negative experience: very friendly and explained everything in detail. long wait time only issue. well I now feel I was scammed there. spent 2000 in cleaning and treatment and all I wanted was a tooth extracted. the dentist said I had to go through the process before he would remove it. the hygienist was brutal. I have had my teeth cleaned hundreds of times and it NEVER hurt as bad as here

Negative experience: I came in the Peoria office to have a broken tooth on my partial repaired. I was quoted $19 that included xrays. I mentioned I'd like to speak with someone regarding Implants and was I needed to setup an appointment for the consultation. The cost for fixing my broken tooth and being a new patient would be $180. I declined the new patient service and asked to just have my tooth repaired. I was told I had be seen and the cost remained $180. Needless to say I took my broken tooth less $19, and fixed it myself. I will not be considering Aspen Dental for my Implants.

Positive experience: The Dentist and Dental Hygienist, were very kind to my son and did very well with his cleaning. I will be honest, the overall atmosphere did not feel friendly. There was a lot of frustration between some employees and they made it very noticeable. I completely understand that we get frustrated at times, but to show it in front of patients is not professional. It did feel like it was a hurry up and go situation as well. I wasn't told if I was going to be charged, if my insurance would cover the visit, I felt as if some needed to be more educated with the billing and insurance part of things. I am providing the constructive feedback because I am also a Manager with my company and I feel how you and your staff present yourself overall, is very important and first impression is everything. This was our first time there, overall my son was happy but I do feel there could be some improvement. I appreciate the Dentisit and Hygienist, you both were great! I hope to see you both in East Peoria! Thank you

Fantastic experience: We went to Aspen in Peoria today. It was the first time at that location. It was a good experience. All of the office staff , including the dentist, were friendly and welcoming. Going to a dental appointment has never been something I look forward to; but the staff there made it almost enjoyable. I would recommend them to anyone.

Fantastic experience: Aspen Dental, has treated with me like a family member. Each staff has been wonderful Each, a every time I have been there. From the front desk all the way to the dentist. I'd highly recommend Aspen Dental to who would ask me for a dentist. Everyone is wonderful there.