Aspen Dental - East Peoria, IL

Negative experience: So I went in July 1st for a screening. My insurance took care of that. And then I needed 3 teeth pulled, so the lady there, we figured it all out. My total cost after insurance was $144. So then I have my procedure done since it was prepaid by me over a month later. They send me a text saying, I still owe a $177 when I paid it full, I don't know if this is some kind of scam, they pull, but I'm never going there again.

Fantastic experience: Fantastic team so caring and supportive, I felt very fortunate to have such a quality visit

Negative experience: Worst experience of my life. Face swollen in pain. And all they saw was dollar signs. Wanted relief all they wanted was to sell me dentures. I will never return to an aspen dental location. I would rather pull my own teeth.

Fantastic experience: I highly recommend Aspen Dental!! Dr. Henry is the absolute best! Today I received my permanent dentures & they are perfect! Dr Henry goes out of his way to make sure you are happy with the results. He explains everything. I’m very happy with my dentures. The staff are always friendly & personable. Harley is so caring & does her job well making you feel comfortable. Rachel at the front desk is positive & very helpful. The guy that makes the teeth is super friendly & kind. I can’t remember his name but He did a great job!! I am beyond happy with my teeth & love Aspen in East Peoria. If I could 10 stars I would!!

Fantastic experience: Absolutely wonderful staff!!!!! I felt comfortable and heard the entire visit. This is a bit more pricey than competing companies.

Fantastic experience: I went in with an emergency... broken tooth... after a holiday weekend. They got me in asap. They took great care, and helped me set up a program that would not only help the broken tooth, but get all my dental needs taken care of. I'm thankful for finding them!

Positive experience: Very satisfied with the outcome of my experience with everything at this facility.

Negative experience: Only partially satisfied. I was looking to get dentures that would allow me to eat without having to use denture glue. The dentist said that the are fitting because they don't come loose while I talk. And if I want eat with them I need to use glue. Well I have immediate dentures from a different dentist and they stay in while I talk but need glue for me to eat. So bottom line, I spent $1174 for dentures that don't perform any better than my immediates. This also used up my dental insurance for the new dentures. So I am stuck with cosmetic only dentures.

Negative experience: As with all aspen dentals it’s not that great of an experience. The dentist refused to put a crown on unless I did a $600 out of pocket periodontal cleaning, not just a regular cleaning which was fully covered by insurance. He made sure to ask me 10 times how much pain I was in. He did not 1 time mention anything about the cleaning but when I got to the counter that’s when I was told he would only do the crown after I got the root canal and only do the referral for the root canal if I did their costly cleaning. Find a back woods dentist, you’ll be better off.

Fantastic experience: The people in this office really surprised me. They definitely are true Professionals…they take the time out for each individual person like it’s their own family! Nobody likes going to the dentist But these people make it more enjoyable, and I feel Safe And comfortable with the plan we have laid out to help me have the healthiest teeth possible!! Thanks Harley and The girl at the front desk as well as the manager that helped me with the financial side of things Really impressed with the whole crew there and of course the Docter he’s pretty cool! Thanks team… Sincerely Kyle Lowder, love y’all The most and I’ve been to a lot of dentist offices over the past couple weeks!

Negative experience: If I could choose 0 stars I would. I went in to have a tooth extracted & the dentist I was supposed to see was out of the country. So I had to see a fill in from Chicago, long story short, after sitting in the chair for an hour while he tried to extract it, he hit a tooth he wasn’t pulling with his metal tool & it startled me/was not the most pleasant feeling, to which I yelped/made a small noise, nothing loud or even beyond a small grunt, the dr then threw up his hands as if he was saying “what??!” And then walked out of the office. Came back 10 mins later just to tell me we shouldn’t proceed any further after the events that transpired today. And sent me on my way with a tooth that he broke 2 pieces off of, and left me in more pain that i previously was before the apt. I wouldn’t recommend them to my worst enemy. I now have to go see an oral surgeon bc of what that dentist did to my tooth & am extremely traumatized from his unprofessionalism and how inexperienced he was. However their dental hygienist & other staff were phenomenal. (gauge &Brittany & Harley)Specifically) thank you both for everything you did to try & comfort me during that horrid experience, you guys are the only reason I was able to even withstand it as long as i did. Straight up real MVPS at aspen. .

Fantastic experience: The staff and the dentist (Dr. Henry) are fantastic people. I definitely suggest coming to them for your dental needs.

Negative experience: I went to get a tooth removed got the shot to numb my mouth before it got done. Not even two minutes later they come in I'm not even numb yet and they take the tooth out I felt everything. Was not a pleasant experience.

Fantastic experience: Outstanding Dental Hygienist Tyle. Did an outstanding cleaning. Thanks You Tyler.

Negative experience: Went in for a routine preventative cleaning and exam, left with a 7200 treatment plan and no cleaning

Fantastic experience: Extraction process was very smooth and communication throughout it was great. I felt comfortable enough that I only really tensed up during the several “fun parts” that were going to happen anyway. Everyone from the front desk to the assistants, hygienist, dentist, and financial staff was very friendly, informative, and conversational.

Fantastic experience: For my first visit to a dentist in quite a while, this was quite a low stress environment, ive never been to one by myself until now and the staff were all very patient and welcoming! Everyone was happy to answer questions and gave decently comprehensive answers that i could understand. The new tech they carry for 3d modeling and cavity identification was also really interesting to see, very cool stuff! Im looking forward to returning and getting back on top of my smile

Negative experience: They didnt take my insurance but the .Bloomington office accepted my insurance

Positive experience: Everyone was great. Quick simple procedure. Appointment time was changed twice with one the day before procedure. Overall good experience.

Fantastic experience: I had a great experience with everyone in the office. Would recommend for everyone 100%

Fantastic experience: Harley and Henry were great and it was so good I could come in a Saturday and didn’t have to take a day off work!

Fantastic experience: I couldn’t recommend a better dentist and his team. I have a pretty bad fear of the dentist, I normally need to be sedated for any kind of dental visit. From the moment I came to the office I felt comfortable and listened to by everyone that works there. I had all of my top teeth extracted by Dr Harvey and Harley and both of them put me at so much ease and when I was getting anxious they could tell and they instantly calmed me down. I can no say enough good things about both of them! I wish I found them 20 years sooner so my teeth never got as bad as they are.

Fantastic experience: The front desk staff was very kind and very friendly and made me feel welcome and explained to me any questions I had. The Dr. was very compassionate and patient they took the time to listen to all my concerns and explained everything throughly, making me feel at ease.

Fantastic experience: The team here at Aspen is fantastic. They make me feel very safe and welcome as someone who hates dental work. Harley was very comforting and great to work with. Doctor was very professional but calming and down to earth. They made my root canal, fillings, and crown seem like a breeze. My dental cleaning also went fantastic and I enjoyed speaking with the hygenist.

Fantastic experience: Wonderful experience if you say that for a root canal procedure with Dr. Henry, from East Peoria dentist and Harley his assistant. They made sure everything was as pain free for me and vet efficient throughout the whole procedure. Definitely would recommend for any dentistry work needed and root canals…

Fantastic experience: I had a bad tooth ache and I got right in. After X-rays Dr Henry explained in great detail the problem . I got in the next day it was dealt with quickly. Getting a tooth pulled with the gum being infected is never fun. He was very professional and sensitive. Excellent job

Fantastic experience: the staff is great the dentist does a great job and harley who i spoke to is lind and very helpful!! great place to go to for dental needs, i haven't been in awhile and they do things smoothly and efficiently!!

Fantastic experience: Very good experience. Harley was amazing.

Fantastic experience: I had a great experience so far! Blaze was amazing on getting me starting and staying with me thru the process of the first day. Second appointment I met Harley and let me tell you she is absolutely amazing. There is nothing more this woman could do to make you feel at home and feel like family! Dr Henry did an excellent job with my extractions and my over all care! Thank you all

Fantastic experience: Love my dentist he’s honest & up front also a good man !

Fantastic experience: Most gentle dentists! X-rays handled with care, gum analysis wasn't sticking my gums hard, and dentists Dr. Henry is gentle physician. Amazing service and I hate going to dentists. Fell short of my teeth health and ready to get back on track. This is the best place to go!

Fantastic experience: This was an amazing experience, and the dentist and dental assistants were kind, funny, and they were all so good at their jobs! If you are iffy on if you should come here or not, you definitely should! I was comfortable and calm the whole time.

Fantastic experience: Very helpful & understanding, Harley & Dr. Henry was the best. Over all experience from four years ago to now has improved.

Fantastic experience: Great experience it was my first time there they treated me like I was regular did good job on my emergency appointment got me in with no problems would highly recommended

Fantastic experience: The whole process from start to finish took 4 days to get my dentures. They fit great! I couldn't ask for a better experience.

Fantastic experience: Cleaning went soooo good he took his time, and my tooth pull went great! I felt slight pressure but no pain. Was sent home with new mouthwash and toothpaste to care for my smile! Highly recommend

Fantastic experience: Highly recommended. The entire staff was amazing so caring and compassionate. I feel bad because I don’t remember the girl at the front desks name but from her to Gage, Lexi, Dr Henry who I personally interacted with were all the best patient experience I have ever had in a dental office. The other staff that was there smiled and greeted you when they walked past or saw me. It’s nice to actually not be scared to go back.

Fantastic experience: The doctor was friendly and cheerful, and I feel I got my money's worth.

Fantastic experience: From the receptionist to staff and Dentist did a wonderful job on making and providing me care for dentures they look great thank you to the hole staff!!!

Fantastic experience: All of the staff here are absolutely fantastic. They made me feel right at home and I am so grateful for all of their help in getting my teeth back to where they need to be.

Fantastic experience: Got him in quickly and was very nice on phone. Very nice to us at office explained everything and worked with us. Really appreciate their work ethics!!

Fantastic experience: Receptionist and all staff very friendly. They explained everything very well.

Fantastic experience: I would definitely highly recommend . Staff was extremely helpful, kind, understanding the whole experience was an amazing one!!!

Negative experience: I got a tooth extracted by them. They wouldn’t book an appointment until I paid for the procedure. When was in the chair it’s like they didn’t do any of their checks before they started they had my mouth cut open and ran out of water for the drill. It took them 7 tries to get the bottle of water back on there then they proceeded finally. The doctor was very rammy and damn near busted another tooth taking the one out. Only good thing about it was they were the only place that had any availability so I could get in quick to get it out.

Fantastic experience: The doctor and staff are amazing. I got a new top plate in one week that fits better then my last one. I highly recommend this team at East Peoria Apsen Dental to anyone. They had great customer service with everyone I saw come in there. Dr. Henry Anyanabor explained everything to me. Paid great attention to detail when it came to making my plate. How the bite was, the shape of my mouth. He did amazing work. So much I was actually excited about going to a dentist. Never had that before. Thank you

Negative experience: Would not recommend this location whatsoever - please save your time and money. They have a 5 min late show policy which I was not made aware of (typical offices do anywhere from 10-15). I woke my three year old up way earlier to drop her to daycare and cleared my entire morning schedule only to be told arriving at 8:08AM is too late. To make matters worse, when I brought up my concerns to the clinic manager Cierra there was no apology for withholding their stringent late policy. There was no conversation at all really just “okay here’s your refund.” I typically do not go out of my way to post reviews. But what got to me is when I went in for my initial intake appointment I waited 25 mins to be seen by Dr Henry. However they couldn’t give me a little more grace for 3 mins of late show? Does not seem like they value their customers. To be honest feels like I dodged a bullet here…

Fantastic experience: My first visit was more than I expected. They were all so sweet, informative and made sure I was taken care of. If you are wanting a down to earth quick and easy experience, stop in. Thank you, aspen

Fantastic experience: Got me right in and had my tooth extracted the same day...liked the smiling staff and efficiency of the whole process! So I give Aspen Dental a big thumbs up

Fantastic experience: I have always had a severe fear of denistry. Everyone here is very friendly and informative. They treat you with respect and make sure you are informed on what they are doing. Highly recommended

Fantastic experience: Dentist Henry was great. He detailed everything he was doing and asked me if I approved. Dental Assistant Harley was especially amazing. She was very knowledgeable, kind, sweet, and tolerated all my attempts at humor. All the staff were very helpful and friendly. I highly recommend Aspen in East Peoria.

Positive experience: I had a tooth extraction and the assistant Harley was an absolute darling. I have extreme fear of tooth extractions and was panicking all before, and she was able to help lower my Blood Pressure so we were able to do it and keep me calm throughout the whole procedure. It does suck that you can't have your moral support person there throughout the entire procedure only through the numbing portion.

Negative experience: Called in with a horrendous amount of pain and scheduler got me in the same day. Drove an hour just to hear they would take X-rays, make a plan and schedule another appt. Drove an hour to get there for absolutely no help. Now stuck with this for three more days Emergency dental service as a description should be taken off.

Fantastic experience: I was scared to death but the staff that I interacted with made me feel better, they were caring and supportive they made me understand what was taking place, I would recommend Aspen Dental to anyone.

Positive experience: I felt like it was a sales gimmick they gave me a dental plan but it was so extensive and really wasn’t what I was there for. Some of it yes but most of it no, and they kept pushing the deep cleaning that insurance doesn’t pay for before I start treatment which was 1300.00 before making any appointments. I felt like this was just a scam to get a lot of money in up charges. When I sat with the lady that gives you the price she asked me what I wanted to do first there was no real priority or plan for my teeth in any order, other then the deep clean that had to be done and paid for up front before anything

Fantastic experience: I had a good experience at Aspen Dental. The staff were very friendly and informative. Feeling comfortable while getting healthcare is key and they did just that. Thank you Aspen Dental!

Fantastic experience: One of the better dental offices I have been too. Manager was very nice and great at explaining all treatments. Hygienist was friendly and attentive to detail. A very comfortable experience and I will definitely be coming back to them for my dental care.

Negative experience: I have had a chipped tooth for 3 months. Finally got insurance through my work and set an appointment up with Aspen and it was 6 weeks out. Showed up for my appointment and they said they had canceled it without letting me know. And then proceeded to tell me a story about how they normally would work someone in as a walk-in but they had other plans for that day and was not going to accommodate pulling this chipped tooth. I mean come on seriously

Fantastic experience: Very nice and friendly office...treated me with respect....Dr. explained what needed to be done and why....the cost to have the procedures was clearly explained ...Going back in a few days to get everything done ....5++++++

Negative experience: The actual doctor was just rude to me. The hygienist and the dentist assistant were wonderful people. It felt like the doctor there just had no sympathy for others. I personally will not return and will gladly find another dentist.

Fantastic experience: Everyone has been very good so far. I had some teeth pulled and a new bottom plate made. The doctor and his staff have been great. They care about my health and satisfaction. I have not had any bad experiences. Steve

Positive experience: I spent 2 1/2 hrs in the office to receive a cleaning and had xrays taken and my teeth looked at by hygienist and Dr. Recommended light scaling on a few teeth. Took me into an office, gave me a bill for 450 to pay, up front, before continuing any further. I called my insurance company who informed me I had more credit coming. Girl said I'd have to wait 45 more minutes. I said I'd reschedule. I left never having my teeth cleaned. Ill go somewhere else.

Fantastic experience: Helped me in a pinch same day. The hygienist, along with the assistant Harley and Dr. Henry were excellent. Funny, competent, and caring.

Fantastic experience: I hadn’t been to the dentist in a while and had some issues that really needed attention. I was able to get an appointment quickly and address all my concerns. The dentist is informative and he and the entire staff are very kind and friendly. I’m very happy with the entire experience. I highly recommend the Aspen in East Peoria.

Fantastic experience: As a new patient, I am very impressed. Greeted by staff with a warm and friendly smile. They were very thorough and professional. They explained the procedure in great detail. Answered all my questions and took the necessary time to ensure I was comfortable with the decision I was making and the treatment I would receive. Kudos Dr. Henry thanks for being very meticulous and patient with all my dental work.

Fantastic experience: I had a good experience at Aspen dental in East Peoria Dr Henry his lab worker his assistant the receptionist all treated me very good Dr Henry goes above and beyond then what a normal dentist would do I'm very pleased I would recommend going there if you need dental work or dentures thank you you guys keep up the good work

Negative experience: I was all set to have something done but instead x-rays for 4 teeth and of course the financial stuff. I took a vacation day for really nothing

Positive experience: Liked the people, sucks that. I have cavities but they're hopefully good at what they do.

Fantastic experience: Professional, Personable, and Anxiety-Free Care! (2025) I recently had fillings done and couldn’t be more impressed with the experience. Dr. (Henry) Anyanabor was incredibly calm, professional, and reassuring, which really helped ease my anxiety. The procedure was smooth, painless, and done with great care, with friendly banter to help ease the tension that I clearly had. The dental hygienist was absolutely wonderful; hilarious, friendly, and a calming presence throughout the visit. He made the entire atmosphere feel relaxed and welcoming. I almost feel asleep listening to his soothing voice telling me stories. I also want to thank the dental students (I am assuming they are students?) assisting during the appointment. They were very professional, personable, and clearly well-trained. It was great to see such a supportive and knowledgeable team working together in perfect harmony. I left feeling comfortable, cared for, and confident in the quality of the work. Everyone here from the front desk to the dentist were fantastic, and I didn't have to sit and wait one bit. Highly recommend this office to anyone, especially if you tend to get anxious about dental visits like I normally do!

Fantastic experience: Everyone was very kind and personable. The dentist was one of the best I’ve been to. Very nice and friendly. Courteous as well.

Negative experience: Not worth it. I've made appts with this doctor's office many times. At least half of my appts are rescheduled days before I get there. No matter the fact that I have tooth pain and need to be seen, they don't care. they want you to rearrange your schedule with absolutely NO real advance. They want me to schedule a month out but they call me 2 days before to tell me I won't be getting the help I need.

Negative experience: Didn't care for the dentist. He kept trying to push implants when all we wanted was a new set of dentures. The dentist act like he just didn't want to listen to my husband on no on implants. He is 76 years old and he did not want to go through all of that so he told him he couldn't do anything for him because he would not do the implants. So we won't go back to Aspen dental because of that.

Negative experience: Somehow sent a claim in almost 2 years after I’ve been here. The claim was sent in under my maiden name and under a job I haven’t been at since 2021. I never went to this dentist with my maiden name or while working at that job. I’ve called claims department several times and just get put on hold endlessly. Even the front desk lady couldn’t get ahold of them. This is fraud.

Negative experience: Arrived 10 min early for s scheduled appt for an exam/ cleaning. Wasn't taken back until 20 min past appt time. Was given a quote for over $600 for a cleaning! On top of that he quoted another $6000 for additional work that he deemed necessary. ( i have no cavities, or oral health problems. Have been given a clean bill of dental health from 2 dentists prior) This dentist even commented that i have great teeth!!! What a scam bringing people with no dental insurance in on a claim of $29 dollar visit!!! I declined the cleaning and an hour & a half later was on my way- needless to say, i will NOT go back

Fantastic experience: The staff here are all awesome. They did everything in their power to ensure my appointment went smooth, and that I was totally at ease (I get nervous at the dentist and this was my first visit with them). Facilities were clean, staff was professional- I'd recommend this office if you're looking for dental care!

Negative experience: I've been to the eat Peoria location 4 different times they have pulled 6+ teeth. I call today to get in and now they tell me they don't take my insurance and I've apparently never been there! What a joke!!! I'm mind blown!! So I'm crazy and they never pulled my teeth BS

Fantastic experience: I've never like going to the dentist, but every person I interacted with today at Aspen Dental in East Peoria was kind, caring, very down to earth, and a pleasure to talk with. I'll definitely be more diligent about going and have already recommended them to a few people. My view of dental visits was 100% turned around after my first visit.

Negative experience: I’ve been to 3 different aspen dental locations in my area and these places just make me uncomfortable. The demeanor of the reception staff is always passive aggressive and doctors/assistants are cold and unconcerned. Aspen is a perfect example of late stage capitalism in the dental industry and I hope all of their workers find gainful employment elsewhere so that this company can finally crash and burn and fade into oblivion.

Negative experience: I would never recommend Aspen dental in East Peoria!!!!!!!!! I paid them $3900 when my insurance was supposed to pay 100 percent, they didn't even submit it to my insurance, now they want $4732, for the remaining balance for my top dentures that they haven't even gave me my permanent dentures, because they have been closed down for 7 months and I cannot reach them, the other Aspen dentals won't take me because they said I already paid moneys on my dental work, and they still keep sending me bills that I owe $4732, I should get my money back the only thing I agreed to pay was the $800 to put me to sleep to take out 5 teeth, I filed a grievance against them , so I would never ever ever recommend Aspen dental , seriously never, now I have to go to another dentist to start all over again, this is so wrong on every level

Fantastic experience: Had emergency dental issue Thursday night with a broken tooth causing constant pain and very little sleep. 1st thing Friday morning I'm on the phone calling my dentist only to find out he was out of town till Monday. I then called numerous dentists in the area and because I wasn't their p atient, I couldn't get in until Monday. I'm a little worried now. I then called Aspen Dental and the gal was super helpful and got me an appointment in E. Peoria on Washington St. These people were great! They were booked solid and already had a couple walk-ins but they along with the wonderful Dr. Phoenix, saved me from a weekend of pain by staying the extra time necessary to extract the broken tooth. I had to wait awhile but I understand. Great Doctor and staff! Dr. Phoenix even spent more time showinand explaining all options for filling the void. I've scheduled that work with them. Great, personable and very professional staff. Highly recommend!

Fantastic experience: When I got there I was so nervous. Your staff made me so comfortable. The young lady at the check in was wonderful. The young lady that did x-rays was so nice. Her voice calmed me down. The dentist listened to what I wanted, and agreed to remove the teeth and go with false teeth. The young lady that went over the financial aid was the bomb. She explained everything to me and didn't make me feel incompetent. I will highly recommend Aspen Dental to everyone that ask for a great dentist,and wonderful staff. Thanks everyone for calming me,and making me feel so important. Aspen Dental in E.Peoria IL

Fantastic experience: I had to have my tooth pulled on Wednesday and the dental assistant was an absolute god send. Going to the dentist is the bane of my existence but she was so patient and kind. She reminded me the whole way through to take deep breaths and told me I was doing a great job. As simple as that might sound I really needed those small reminders. Her patience and kindness was very much noticed and appreciated. Thank you!

Negative experience: I wish i could give this a zero star review. Having a dental emergency with a lot of tooth pain, the dentist here at aspen east peoria refused to do any kind of work on me, said he will only help me to an oral surgeon for a full mouth extraction 2 weeks from now. I explained that i needed to talk the descision over with someone before i set up a full extraction. The dentist then said to me he cant help me and very rudely told me to leave and not waste his time. I find it very sad that he was so rude to me and felt that it was okay to treat me the way he did. He wouldnt even let me tell him what tooth was bothering me.

Fantastic experience: I don’t think I can say enough good about the staff at the East Peoria location! PHENOMENAL . I went in there after struggling for so long of a few personal issues, one of them being my teeth. For a female at 45 it’s devastating to have no teeth, at any age! I was just feeling hopeless and the staff here was so welcoming, so kind. The dentist,AKA Mr.Sqeuky and TEAM was phenomenal. I could not of asked for any better assistance then from the whole crew. What they have established in that office is a rarity, sense of pride, empathy, and overwhelming compassion. Fantasia was my tech mostly and just a complete delight and what they created together for me, AMAZING!!!! ✅QUALITY AMAZING!! Thank you

Fantastic experience: Fantastic experience. Very professional staff! Friendly and professional! Great service, great timing. And no hassles at all! I would highly recommend Aspen dental.

Negative experience: I am only giving it a one since I can't give it zero. I had a tooth break so I scheduled an emergency visit to Aspen East Peoria the next morning at 8AM. Nobody even showed up. I waited there for over an hour. Their door hours even said they were supposed to be open. I called and got directed to voicemail and never received a call back. It has been several days now with nothing. The most disgusting way to treat someone who is having a dental emergency. I will recommend that people never go there.

Fantastic experience: Years of childhood neglect as well as financial constraints as an adult have left my smile worse for the wear and my psyche in shambles. Fear of judgment and pain as well as a couple terrible experiences in the past have left a bad taste in my mouth when it comes to dentistry. Dr. Nalepka and his amazing team understood. I literally began crying in the chair not from pain but sheer anxiety and fear of judgment. Dr. Nalepka looked right at me and said “we are like planet fitness, we don’t judge”. The team was so understanding and comforting while educating me on what we can do moving forward instead of lecturing me for what happened in the past. I can’t say enough how much I appreciate their humanity and understanding. I’m actually looking forward to correcting my dental issues and loving my smile again.

Negative experience: Short staffed and couldn't complete my appointment for a tooth extraction. Dentist was arrogant and couldn't have cared less. Didn't bother to even look at tooth or prescribe needed medicine. Dental hygienist was clearly the only professional concerned.

Negative experience: First they Rescheduled my initial appointment for extreme pain from broken tooth. First appointment for X-rays and told what I needed done and given antibiotics. Didn't give follow up appointment. I tried to call 4 times and schedule to get extraction but no one will answer the phone at any time. Weeks later and still cannot reach them

Negative experience: Daughter went in for 7 teeth pulled. Was sent home with nothing for pain and NO antibiotics. Amazing risk a nationwide company would take. Very poor treatment shame on you

Negative experience: Terrible experience with doctors and surgeons. Went in for routine tooth extraction and bill ended up being almost double what the estimate was. After paying more than told, the doctor the proceeded to have no communication at all with what is happening and when. Instead he decided to just start poking and pulling. After the tooth was removed they then tried to pressure me into getting a $1000 extra procedure by stating “you’ll look ugly” unless it is done. On top of this already terrible experience I then had to wait more then 7 hours and make more than 5 phone calls all while in aching pain with a hole in my gums for the doctor to send my prescription over because he couldn’t be bothered to take 5 minutes away from his routine to send it to the pharmacy. Shows just how much they really care for their patients. Wouldn’t recommend to anyone anytime please save yourself the time, money, and pain and find somewhere that will actually care about you.

Fantastic experience: I am writing on behalf of my Dad Alan Allen. Wonderful service! Maddie went above and beyond! Everyone at the office did a fantastic job including the dentist. Would recommend!! 5 stars!!

Fantastic experience: Aspen in East Peoria removed all of my existing teeth and put in both plates. No problems and great people to work with. Would recommend them immediately.

Negative experience: Was supposed to have an appointment today @ 1pm for extraction Got there, and the office was closed due to outage. Wasn't notified. Wasn't given any pain meds or antibioticsweek before the visit. Have been in pain since my last visit Will probably have to wait another week, maybe a month. Thanks Aspen.

Negative experience: I started my nightmare September 28, 2022. I had my “X-rays” and a”dentist” looked at my teeth. I told them I wanted implants and my cavities taken care of. I was told I’d need different X-rays for my cavities? Then, he recommended partials where I wanted implants. I was told I would have one for the top and one for the bottom. I was rushed through by the “care coordinator” and paid $1233.60 with a 20% “cash discount”.Several visits later, after strong insistence, I had a tooth filled by a different dentist who seemed surprised at the size. That’s because I still hadn’t had full X-rays! I had pointed out to the first guy which tooth bothered me. I finally got that full set of X-rays for another dentist. I got a partial not two like I was told. Well, this office finally has a permanent dentist! Congratulations! He tried to put the partial in. I tried. It hurt when I did it and he couldn’t do it at all. He told me my teeth must’ve shifted. I needed implants and he need to do at least four crowns after I had my implants done at the oral surgeon. Shuffled back to the new coordinator, my new total is $6501.40 with my 20% discount. I still have not been in a dental chair for a complete examination since my full set of X-rays. The coordinator told me she’d look at my bill and see what she could do. That was January 31,2023. Haven’t heard a peep. I want my money back and it’s sure be nice to have had my cavities filled by now and my teeth cleaned. I am disgusted.

Negative experience: STAY AWAY FROM ASPEN DENTAL They messed up my insurance because they couldn't be bothered to do their jobs. Then on top of that after spending an hour on the phone to fox their mistake was told it would take up to a month for this to get sorted. Been almost a month haven't heard a thing back and don't suspect I will if you're looking to go somewhere where there is no accountability and no responsibility to do their job then this is the place for you. Best dentist office ever oh and they also charged me for an exam when my insurance company covers ALL THE STUFF THEY DID. Again best dentist office ever.... Then when I did call management they did absolutely nothing to resolve or fix their mistake they just made excuses. There is no accountability at this office and most of all there is no accountability in this company. The minute they make a mistake and it sets you back months they will do nothing to fix it nothing to make it right it will just be a pain for you to solve later. I truly feel sorry for people if this is your only option as there is no Accountability and no Professionalism. I close with this if you have a choice STAY AWAY FROM ASPEN DENTAL. and to those of you who don't I am truly sorry you will have to deal with GROSS INCOMPETENCE by team and management..

Negative experience: YOU'RE BETTER OFF USING PLIERS THAN DEALING WITH ASPEN DENTAL EAST PEORIA! Six weeks and counting for them to make a partial for a loved one. When I attempted to reach out today to follow-up, the receptionist would not answer the phone during business hours until finally around 2:00PM CST. They were quick to send a bill in early January, but have yet to even finish the partial by mid-February. Don't waste your time with the Patient Satisfaction team, either. They've known about this issue for a minimum of three weeks and haven't reached out to resolve any issues. This location is by far the worst location in the USA. I definitely do not recommend Aspen Dental East Peoria to anyone looking for reputable and integral dental care. From the dentist to the receptionists, you're better off watching a YouTube video on plumbing than dealing with these "healthcare professionals" when dental care is required.

Negative experience: I will after this extraction never go back. My first dealings with Aspen was fixing a front tooth that broke I only had about 6 good teeth in the top of my mouth they fixed it and it lasted about 30 days they fixed it again lasted about the same amount of time. So after $800 for that one tooth I had them all pulled on top and got dentures. I moved out of state about 6 years later went to another dentist where I was told my dentures were not made right and it was affecting my bottom teeth and was quoted $4500 to fix everything which I don't have that kind of money and no insurance at the time. Fast forward to present time my dentist said I needed a tooth pulled and they wouldn't do it and my insurance was only in network with Aspen so I went there only to find Aspen where I live don't pull teeth I had to drive 54 miles to the closest place which so happens to be another Aspen dental group and when I got there they said I was not in network even though the office manager was who made the appointment and this was after I paid $137 for consultation. So I didn't get anything done drove 108 miles and paid $137 for someone to talk to. Since they have called me and stated they are in network and have rescheduled for a month away but since I was having pain issues when I went there I doubt I can last a minute nth without getting it done elsewhere and paying for another consultation plus the cost for extraction which is $300. Not happy at all.

Negative experience: Irrefutably the worst service I have ever received from ANY establishment in my 31 years of living on this planet. Over the past 13 months I have received 2 root canals, 2 temporary crowns, and 3 crown preps, along with a half dozen or so cancellations for THE SAME TOOTH. 13 MONTHS trying to get a crown for ONE TOOTH… I paid up front. That was a mistake. If you need dental work done go somewhere else or learn to do it yourself cuz that would still literally be faster than going to this absolutely horrendous establishment.

Negative experience: As someone who bills insurances and understands patient billing and care, all i have to say is RUN! The amount of fraudulent charges they sent my insurance for them to then request records to then have the office change the billing completely to be paid was my first red flag. My many others are then finding out i needed work to replace what i had done here, obviously i stopped going. Also while in the middle of my treatment i went back a week later and COMPLETE NEW staff other then the DR. herself. Now im being billed for charges they refuse to correct or even send in the medical records for my insurance to pay. Save yourself from wasting your time and ALOT of money.

Fantastic experience: My mom had some issues with getting her dentures and the staff went above and beyond to make things right. Specifically Cearra and Savanna at the East Peoria office. They showed us so much kindness and were rockstars making phone calls to get my mom some teeth! :) It was a previous employees error yet they took full responsibility and made things right. While the mix up was very frustrating, we have felt empathy and truly cared for and THAT is what we remember. That is hard to find so I highly recommend this office!