Aspen Dental - Springfield, IL - West

Negative experience: Dentist here judges people based on their looks which is ridiculous absolutely disgusted by how the dentist get to treat all their patients like they are worthless garbage that has to have the same perspective on evverything as them

Negative experience: Dentist are weirdos here and make you feel uncomfortable

Fantastic experience: Honest very caring genuinely a good dental place

Fantastic experience: Everyone was very friendly and professional. It was a great experience. I would recommend to anyone!

Fantastic experience: I did my annual checkup here. Very professional! Multiple rooms of high-tech machines were used for my checkup. Amazing! I will come back!!

Fantastic experience: I was an emergency walk in. They fit me in with not a long wait. Everyone from the front desk to everyone in the back were super nice! Was not my normal dentist office, but it is now !!!!

Fantastic experience: amazing visit and i’m glad i went. hgtv being on is the best as well 5/5

Negative experience: I started to go to aspen to get my teeth pulled and get dentures. When I first started going it was 2024. Get the quotes insurance paid some then I paid the rest out of pocket before anything got done. Everything paid upfront. Well get my teeth pulled got my temps. The plan I got you get immediate dentures then later you get permanent when your gums get all healed and such. Well before I got my perms I started getting calls from a debt collector. They turned me into Collections for debts that was all paid upfront. They said that shouldn't of happened. So I wanted them to fix this issue before I went to get permanent dentures. Well that took them forever to fix it. They finally did. So couple months ago I started the process for my permanent. That took them awhile to get them done. Well finally they are done. And now a month later I get a call they turned me in again to a debt collector for this. I have gotten new insurance since I started this process. And they charged my new insurance when my old insurance already paid and I paid out of pocket also which was like 3 grand. Now they are saying I owe then a couple grand after my insurance. I called them the lady goes oh my gosh let me put you on hold for this other lady. Well then it goes to voicemail. Ive been calling and calling and they having their phones going straight to voicemail now. Do not go to this place!!!!!!

Fantastic experience: Very professional and they know their skills. They make you feel comfortable It was over with before I ķn̈èw àn̈ÿthìn̈gʻ.ÀSPÈN̈ IS THE PLÀÇÈ TOʻ GʻO

Fantastic experience: I came in today and they got me in super quick. They were all very nice and informative as well as professional. 10/10 recommendation for anybody looking to see a dentist

Fantastic experience: First dentist I have ever been to that treated me like a human being and asked me what I would like to do

Negative experience: Although nice and pleasant when you first come in, that all changes when you question anything. Bait and switch at it's finest. Made appointment for checkup and cleaning for $49.99. No such thing the cleaning, once they knew i didn't have insurance was estimated at $301 which is absolutly outrageous. Not to mention a 8 am appointment, left at 9:25 with no cleaning, $30 poorer. Lesson learned, cheaper is NOT BETTER, and in this case it's not even CHEAPER! Choose wisely!

Fantastic experience: 0 pain when Dr Sims numbed my mouth !

Fantastic experience: Dr Sims & Dr Thompson are the BEST! Staff is great & helpful as well! These people know how to multitask so important in health care so glad I was referred to them

Fantastic experience: I was very impressed. The people were very nice there and the surface was quick. I'll be back and recommend it to my friends.

Fantastic experience: All of the staff at aspen dental have been super caring and gentle.

Fantastic experience: Very understanding of my situation and very helpful. Thank you so much to the team. You guys handled my situation with respect and great care!

Fantastic experience: I love everything about this place they gentle the work with you and very professional

Negative experience: I came for cleaning. I told them that I did the xray with someone else 6 months ago, and they still did the xray.. and I got out with getting my teeth cleaned! This is outrageous! And they expect me to make an appointment for cleaning!! Are you serious? They just needed the money from the x-ray. I have been warned to not go there but I’m an idiot for doing that.

Fantastic experience: These ladies were extremely helpful,houmorus,welcoming,and the oral surgeon as well,very professional.You can tell they like their job,I found me a new dentist.

Fantastic experience: Quick friendly staff Dria got me in and out

Fantastic experience: I like the staff, upfront and extremely nice. I told them we had another appointment coming up and they made sure we were in and out.

Fantastic experience: Great staff fun and friendly. They are also up front with charges so you can make the best decision about your teeth and budget.

Fantastic experience: Staff is always very pleasant from the time you walk through the door until the time you leave. I’ve always had much success here

Fantastic experience: I had a dental emergency. I went to Aspen Dental today. What an amazing experience! From the receptionist when I first got there, to every dental hygienist, to the dentist to a denture maker extraordinaire, I was treated with respect and kindness by all. They also were very nice and professional! I give them ⭐️⭐️⭐️⭐️⭐️+ and highly recommend them!

Fantastic experience: Always a great experience at this location. They were able to promptly get me in and taken care of. Highly recommend.

Fantastic experience: My daughter chipped a front tooth last night and Aspen was able to get her in this afternoon and fixed it! The staff was amazing and friendly. We have been going to one on Dirksen and they are great too! Thanks Aspen for making my daughter's smile beautiful again!

Fantastic experience: This office has amazing customer service. Literally every single person was so nice, and went out of their way to make sure I was comfortable and at ease, from the lady in the front, down to x-rays. The doctor was absolutely fantastic, he really sat with me and explained everything very well. Wonderful visit for a dentist.

Fantastic experience: This was the best dental experiences I've ever had. Extremely professional and personable staff.

Fantastic experience: The staff was friendly informative and inviting. The best experience I have ever had at a dental appointment.

Fantastic experience: Everyone in this office is extremely personable and goes above and beyond to ascertain achievement of all your needs. They put your mind at ease from start to finish.

Positive experience: Didn't have the price quoted in advertisement but were nice to deal with gave 90 days to pay for x rays not covered by my insurance but cost too much money when I am79 and on SS way cheaper in Jacksonville at one day dentures. I have heard that they are wonderful and do great dentures

Fantastic experience: The people were nice.The doctor was nice.It was a nice friendly place to go, and they did what they said they were going to do.And i'm happy

Fantastic experience: The girl that clean my teeth really did a good job. And the dentist that pulled my tooth really did a good job. And I'm very happy with what has been done.I love Aspen dental, they're really, really good people and they're professional.

Fantastic experience: My mom needed some work done and everyone in the office was very accommodating and helpful. The girls in the front office were great and helped with financing. Everyone in the back, from the Drs, to the DA’s, the hygienist and lab tech, all made her feel extremely comfortable. Thank you to everyone!!

Fantastic experience: Great customer service,very detailed,helpful,very knowledgeable. Financial plans available as well. They treat you like your family. Absolutely amazing staff

Fantastic experience: The oral surgeon there is very good at what he does, and his team with him. They took time to explain things to me I needed to know. This office at Veteran's Parkway, I like. All of the staff has been professional, friendly, and does their job well.

Fantastic experience: The entire experience was great. Ashely was great. They had me in and out in one hour. Everyone was so nice and friendly

Fantastic experience: I am a first time patient here and I can say they were very professional and all the staff and dentists were great and very helpful and I can say I am bout to get my whole mouth done and be able to comfortable and smile again but I can say they are great and I would recommend them to any family and friends I just got through all the healing and now have my new smile I recommend Aspen dental there good people treat you right and always good people

Fantastic experience: Extremely good experience. Very nice and knowledgeable people. Thank you all

Negative experience: Called to book an appointment to get my wisdom teeth out got told that the oral surgeon wouldn't be available past the 4th possibly ever again so it was the 4th or nothing I was trying to talk to them about the price to do different things on the phone the person was laughing and blowing me off as I was in tears knowing I'm blowing my entire budget to get a tooth out somehow the price to get 2 wisdom teeth was the same as getting 3 out and so I said fine just yes the 4th is fine then I found out you have to pay the entire balance when you make the appointment. Not before the surgery not day of no when the appointment is made. I don't get paid for a week I don't have the money so I guess I deserve tooth pain. Thanks. 0/10

Positive experience: At my first visit everyone I had contact with was very professional and kind. They were having issues with their system so they couldn't give me the price options for a care plan, they told me when it came back up Robin would call me with that information, I never received a call the rest of that day. Also, the doctor told me that she was leaving this office at the end of the month but didn't know who the new doctor was going to be, so I couldn't look up any information or review on who would be doing my work and I am a very anxious dental patient.

Fantastic experience: Great experience they did a deep cleaning and my teeth look amazing. Highly recommend.

Negative experience: My teeth are not comfortable this is the first pair I have had that are not comfortable. I’ve tried to get use to them but I can’t. I think there to small.Will try to get it fixed.

Fantastic experience: I was amazed at how fast it was to get an appointment, and was able to get me in the next day if I liked. X-rays were done quickly, the doctor walked me through them. Then I was sat down and we worked out my next steps. It was easy and painless the staff was great.

Fantastic experience: I arrived 10 minutes until My appointment and was in within 4 minutes. Dr. Came In right away asked me about the issue I was having and within 15 minutes I was out of there with my issue gone!! Awesome service. And everyone is always so pleasant and kind!

Fantastic experience: Staff were so nice. The doctor was so kind and made sure I was comfortable and not in any pain.

Negative experience: The staff is super friendly and helpful appointment is fast but they were supposed to call me back after my appointment and they didn't and when I tried calling them nobody answered. When they did answer they said their office manager would get with me and talk about my treatment plan and it's been 2 weeks now in pain and still no call ...... If you're in immediate pain and need a tooth pulled I would not recommend them at all!

Positive experience: Getting an apt is hard. Then they canceled, text me they canceled, and I couldn’t even get through to reschedule. Left messages with no call back. This was horrible. Once I actual got into the office for my first visit staff were nice and everything was fine. I would suggest they figure out a better system for answering phones, responding for voicemails left, and apts.

Negative experience: AWFUL!!! Feel like we were baited in with the lady telling me they would 100% take care of my 9 year olds needs. She said fillings, pulling them, it didn’t matter. He had been in extreme pain the night before so when she said this to me and that they could see him that morning, I was so happy…until it was a complete lie!!!! Not to mention the appointment cost $320 upfront to find out they couldn’t do anything for him. Said they couldn’t even call in the antibiotic he needed. Don’t fall for the scheme they have going on!

Positive experience: Very friendly . Started with Stacy who made my appointment. She was top tier .She had a great personality and it shined through her voice . The one who did the exam was top notch as well .

Positive experience: The Dentist. And the tech were awesome. When I got to the financing part of it, it got confusing. I understand my insurance doesn’t cover a lot but when I got my out of pocket cost the first time, it was high but I understood. But then she told to wait a minute she will be right back and then 5 minutes later she comes back my out of pocket expense jumps up about $4000.00 dollars making it $14,038.00 dollars which I thought was a little weird. I am already for the procedure and will pay what I have too just found it confusing and little weird with the jump in cost.

Fantastic experience: I had to contact my insurance provider to confirm an in-network DMD and oral surgeon services. I was treated with respect, professionally, and efficiently.

Negative experience: My appointment was Thursday morning 8:30, I was told I would receive a call about my options for the open hole were my filling used to be. In pain, sensitive to cold and hot, can't eat on that and STILL WAITING ON THE CALL BACK. I did try calling as well but sent to voicemail......Still waiting 4 days later

Fantastic experience: Customer service great from everyone . Austin taking x-rays, Dr Vasquez consultation for the work that is going to be done on my teeth, Clayton the dental hygienist and Shae explaining the cost. They all explained themselves so I understood, answered all the questions I had all were very knowledgeable. I was nervous when I got there but throughout the appointment they all made me feel very comfortable assured me I’ll be fine left feeling like a made a good decision to use this office.

Fantastic experience: Great place! Would recommend! They got me right in for emergency extraction with no insurance. Doctor was the best! Didn't feel a thing. Assistant was very helpful and very nice. Can't say enough about this place. Would definitely go back.

Fantastic experience: This was my first visit and I can say I loved it! They put me at ease, all the staff were very knowledgeable, and helpful with any questions or concerns. They also were considerate and listened when it came to billing and had affordable options if you couldn't pay the full amount. I would definitely return again!

Fantastic experience: It was my daughter who had the appointment with Aspen. She is physically and mentally disabled. She has occasional anxiety issues. I must commend everyone who treated Jayme. Everyone was professional, compassionate and patient with her. She expressed to me afterwards that she liked everyone. Thanks for contributing to her feeling comfortable with the appointment.

Fantastic experience: The best this dental office gives such a personal approach to the patients. I have to say Dr. Sims is very understanding in making patients comfortable and pain free. I have to say if you need any dental Aspen at this location is where you want to have your dental experience at it's not the typical dentist it's the icon of dentistry

Fantastic experience: The people were nice friendly and knowledgeable they made sure I understood Everything. I would highly recommend them gave me options and I appreciate that.

Fantastic experience: They got me In really fast and they took my tooth out the same day. Will definitely go back. Ally he workers was friendly and knowledgeable

Fantastic experience: Staffs are nice, dentist is awesome doing his job that made me relax&comfy while extracting my tooth.

Negative experience: Guy wanted to just rip out all my teeth and put in snap on dentures for $40000. These big name dental groups are all about money and never about patient care. The hygienist sleep and other staff were very great though.

Fantastic experience: Excellent work by the dental surgeon and excellent care from the staff at Aspen Dental. Congratulations, highly recommended.

Positive experience: The staff was kind and courteous. The dentist was professional but funny and easy to talk to,so therefore it was easier to ask questions when I needed to. So if you have to go to the dentist this is a good place to go.

Fantastic experience: I just finished up my final appointment for a molar implant and am very pleased with how it went. I have seen 2 dentists and the surgeon there and they are very thorough and easy to talk to. The rest of the staff is great too. Highly recommend!

Fantastic experience: I was in severe pain when I came in, they did X-rays right away and was able to find out I had a big cavity in my wisdom tooth that was needing to come out. They pulled it the same morning and now I’m feeling much better. Thanks so much.

Fantastic experience: Very professional. Very happy with everyone. Gave upfront cost. Very reasonable. Look forward to seeing them again real soon

Fantastic experience: Dr Vasquez and Kylie were amazing. It's been years since my husband and I have been to the dentist and these two ladies made it so easy.

Fantastic experience: My husband had been in pain for weeks, jumping through hoops trying to get his tooth pulled and no one's been able to help without some bs procedure or a wait time months out. My husband called today, they got him in today and pulled his broken wisdom tooth out with no issues. Super friendly, professional and amazing! Will not be going anywhere else from now on. To top it all off, they recommended and will provide other dental services he desperately needs taking care of him extremely well and going to help him feel good about himself again! I'm so happy we chose Aspen!

Fantastic experience: Everyone was very friendly and the dentist was super nice :) Made sure I was ok the entire time getting 3 teeth extracted. Thank you very much for your help :)

Fantastic experience: Aspen dental worked very well with me from the time I walked in the door. They were very poliet and was very paitent. They listened very well and you can tell they care for thier paitents very well. I will continue to use them for future use.

Fantastic experience: Everyone at this location was so helpful and welcoming. I was comfortable throughout the entire experience and well informed. Very polite from the front desk to the MD.

Fantastic experience: Lots of different steps, very slow very courteous very painless very thorough and Insurance paid for it all very happy Did not care for their choice of music

Fantastic experience: The dentist at this location is really good at her job. She gave me implants and they look very natural and it feels painless day one!!!!!! Thank you Doc, much appreciated get your implants here!

Fantastic experience: The staff was excellent, from the front desk staff, to the dental assistants, I’m making them my primary dentist, overall this was the best experience I ever had at a dentist office, I came in with excruciating pain , and I left relieved and satisfied.

Fantastic experience: Called to make an appointment for a dental exam and was given one for the very nest day. Arrived early to fill out the necessary questionnaire and within minutes started the exam. All personnel were very friendly and professional explaining every step throughout the exam and explained my options. Looking forward to my next visit. Completed my final fitting early January. Had to return for a needed minor adjustment about 10 days later. Got me in and out in about 15 minutes. Very satisfied throughout my experience.

Negative experience: Worst customer service over the phone I’ve ever had. I asked several questions she didn’t answer when I asked if she was listening to anything I said she says “I’m sorry, What did you say?” So I called corporate office, corporate office, decided they were going to contact the office themselves, and when they tried to contact them, they would not answer the phone. It was an easy pass for this place. I’ll be definitely taking my money elsewhere.

Negative experience: Terrible dentist went to get a tooth pulled he numbed it then left heard him clowning around with the nurses 30 minutes later came in then numbed it some more then left again heard him clowning around again finally came back sucked at pulling it out broke the tooth he said it was me tensing up wasn't at all moving my head he got a drill out and got into my gums nowhere near my tooth put a big gash in my gums.He was a African American male they were also listening to rap song "gangsta paradise" worse dentist I've ever had place was so unprofessional never again will I go there our refer anyone.terrible pain

Fantastic experience: Ashley she is such a great person you are very fortunate to have some one that's very nice and great with customers all the time and all your staff is wonderful and nice thanks for asking I love Aspen dentist thank you have a wonderful day

Negative experience: Well just talked to Jessica about my review of this place and her attitude was really bad. I went in this place in 2023 and they really messed up my mouth leaving me with partials I can't wear overfilled by care credit card that had paid interest on for over a year so I'm out of there care area when it comes to getting back in for a fix ( In short they don't care 1 bit about you ) I'm out $ 3,500 can't use anything they made and still have teeth so bad I will have to have full dentures know. Don't go there unless you like to be ripped off. Terrible Customer Relations See Jessica the uncaring ???

Fantastic experience: Doctor Vazquez did a wonderful job my teeth feel better than ever ! Her assistant Shayla was amazing to she made me feel very comfortable!! 10/10

Fantastic experience: I called for an appointment as a new patient was seen the following day given consultation and services scheduled immediately. I'm impressed. The staff didn't ignore me , very professional, friendly and very welcoming.

Positive experience: Was able to be seen quickly and schedule follow ups in a short time frame. Pricing and payment plans are something to keep in mind. I was quickly approved for a payment plan, luckily.

Fantastic experience: This was the easiest appointment I’ve ever had! The staff was efficient and friendly and all my questions were answered. My poor teeth need lots of work but Robin helped me through the process so I was able to finance the work I need done. I already have the next appointment to begin getting my smile back to dazzling. Thank you thank you thank you!!!

Fantastic experience: I absolutely love this place they are very patient, understanding and most importantly efficient. Not much pain at all while working on my mouth. And there patience with not just flying through the service.

Fantastic experience: Very quiet and peaceful office. The atmosphere is great. When the girl went to check my gums I didn't even feel it which was amazing. The densit came in checked my teeth and we discussed work that needed to be done. All of which I already knew, just haven't gotten it done by cause of my anxiety with densit in general. I sat down with a gentleman that went over the cost of everything. It was nice not to have a piece of paper shoved in my face while in a dental chair. It was nice being able to sit down normal and have a face to face conversation with someone who is right there looking at your insurance. Everyone was very friendly in the office. I definitely feel comfortable returning to this office even though my anxiety is telling me to run the other direction but that has nothing to do with the dental office or staff.

Fantastic experience: fantastic service. they got me in quickly, managed to do a cleaning and a filling same day. everyone was super friendly and helpful. would definitely reccommend.

Fantastic experience: I went in for an emergency tooth extraction. First time ever getting a tooth pulled. Hopefully the last also. I was done in 6 minutes with no more pain in my mouth! Will definitely come back to Aspen Dental for all my dental work in the future!

Fantastic experience: All of the staff at Aspen are amazing. My wife and I went there today an will continue to use them. I hate dentist but this office is amazing and makes it easy to make it thru it all.

Fantastic experience: Dental hygienist was very caring and tentative to my sensitive teeth. Doctor agreed with me that I need a crown. Office staff very happy positive and helpful.

Fantastic experience: Staff was amazing, very friendly and professional. The office was very clean and the fall decorations looked great. Will absolutely be coming back

Fantastic experience: Everyone was really nice and very helpful. They all answered all my questions and treated me with respect. Looking forward to working with them to get a great new smile. Addendum-- Well I wrote that 3 months ago and I still don't have a temporary set of dentures. I'm on my 4th set but they can't get them to fit right. Plus their billing is a mess. Wish I went somewhere else.

Fantastic experience: Im sitting in the parking lot right after seeing them for the first time. I have major dental anxiety and they were super sweet and understanding about what was going on and my nervousness. I havent gone to the dentist in years because of trauma but these guys made me feel welcome and supported AND they did their job WHILE making sure i was comfortable. Yall are awesome

Fantastic experience: This was truly the greatest experience for myself and my daughter we love this place! From the front desk down to all the dental team, great job guys! I have never done a review before but felt this needed to be done I would definitely recommend to anyone! Thank you guys so such great service! Just had another visit for my other daughter, and once again the greatest service you could ask for! We love this place

Fantastic experience: Aspen Dental was very timely about my appointment time. The staff and Dr. were very friendly and I enjoyed their smiling faces and congeniality. Thank you all very much!

Fantastic experience: They heard I had had a bad previous experience with a filling at another dentist, and made sure to be extra cautious, asking me throughout the process if I was still feeling ok and to let them know if I had any pain. They made me feel so at ease and I know I’m getting the best of care there. :)

Fantastic experience: I don't like going to the dentist since I have had bad experience in the past, but going yesterday was very different for me, they were willing to work with me. Anyway they took the tooth out. I would recommend aspen to anyone...thanks again.

Negative experience: Over 2 years trying to get a permanent pair of Dentures that'll work, on my third pair. Three different doctors. Don't know how many trips at least 40 or 50. Very nice people! Very considerate and cooperative. That being said I paid $6,000 over 2 years ago and I've never worn a pair of Dentures yet I'm on my third pair now. Not one of them has fit. Be careful. Money back policy?

Fantastic experience: I was very pleased with my visit! Every person, from those at the registration desk, to the X-ray department, hygienist, the Dentist, and financial consultant, were very pleasant. Each person seemed genuinely concerned, regarding my situation, and did their best, to make me feel comfortable, and not completely embarrassed or humiliated, with a less than perfect smile. Thank you so much, and I am certainly looking forward to my next visit!