Rothfus Family Dental

Negative experience: Hi I am on disability and wasnt supposed to live past August 2024 & I suffer from a brain injury, I explained all of this to the front desk girls and office manager and they treated me like someone they could just use and make an quick extra buck so sad Ok so they are all scam artist and liars. I told them when I set up my initial appointment that rogue community health referred me too 2 diffrent surgeons to have my two last wisdom teeth removed and that I was on disability and a fixed income. They not only told me my insurance covered all of my surgery but also when i came in i asked again if my insurance would cover the whole surgery and all of the anesthesia, the lady behind the desk explains to me that if there was any issues that she would let me know. Well when i asked again instead of explaining it to me that they just don't flat out Take my insurance. They made up an elaborate story Of how whatever my insurance didn't pay I would be responsible for and they would have me sign a contract so that i would be forced to pick up the entire bill because there staff refused to just say we do not accept your particular insurance. I explained that is not what I was told when I scheduled the appointment. Than the manager tried to explain it to me and once again she could of just flat out said our office flat out does not take your insurance instead she tried to explain to me what I needed to do to get it covered. So I went home called my insurance to try and figured out that my insurance would require me to pay 50% of the co pay or 50% of the bill untill my deductible is meet and after talking to my insurance agent he was able to upgrade my plan because we had missed a few key things about some of ny diagnosis when i signed up for the insurance. After adjusting them all my dental will be covered as long as I went to a surgeon in my network. Well, when I called back the dentist office and I explained this to them and rescheduled my surgery for the following week (all of this could of been avoided again if theses female employees would of taken 1 secind to just exolain or say i am sorry sir we do not accept your insurance, instead they want to be so greedy and trick me into signing somethingso that i get stuck with the whole bill becausethey dont accept my insurance and instead of letting me go somewhere that does acceptmy insurance they want every last penny, they dont care if ur sick in pain or broke or on disability they just want ur money. I explained to the manager if there was any issues of my insurance not covering it on my end, I would call them and let them know and cancel the appointment. And if they saw any issues to call and let me know. And sure enough i didnt hear back so i figured i better call and double check on things so i tried to call the dentist office and they told me again I was covered and if there was anything my insurance wouldnt cover to not worry about it i just sign this paper and they bill me later. they all well knowing that they dont take my insurance or what ever my medicare doesn't cover which they dont cover dental work...... dont trust anything they say they will tell u whatever u want to hear to get your money and for you to sign what ever contract or form so they can lock you in to a payment plan later. They told me no one would take my insurance when I made 2 phone calls and found a the surgeon in medford oregon that will do it, and it won't cost me a dime out of my pocket...... why would there office manager flat out tell me that there is no one in the valley but them.......... scam artists. I think the manager is the queen scam artist than trains all of the employees. Please make sure you call your insurance and ask them if there is a surgeon in southern oregon in your network that your the insurance will cover because I found one and if I can find one while on Disability and suffering from a brain injury I am sure you can find one!!!! Good luck Call Biosmile central point they have a surgeon!!!!

Fantastic experience: As always, it such a pleasant and caring place to come even when you have a tricky dental situation. Thank you for all you do!

Fantastic experience: Genuinely friendly, professional, educational and very personable. I am 63 years old and never learned so much as I did on this visit today. Looking forward for my husband to meet them all!

Fantastic experience: All around great experience. Amazing clean and top level space with current practices, highly experienced and an amazing Doctor, hygienists and office staff. Top level all the way around.

Fantastic experience: They were able to get me in on short notice, everyone was friendly

Fantastic experience: I have 2 boys ( 10 and 11) the staff was extremely patient and kind with both boys, putting there nerves at ease, making them feel comfortable. As a momma, these appointments can be so stressful but this wasnt. I was able to sit back while both boys were attended to. That means so much! It was a great experience!

Fantastic experience: I called gave my information, filled out the forms online. Showed up, was in a seat with in 5 min. Got trays of the problem. 50min later I was done with a root canal and on my way home. Very professional and fast.

Fantastic experience: Dr. Rothfus and her staff are friendly, helpful, knowledgeable, gentle, thorough.. and quick. I love that I am in very good hands with Rothfus Family Dental.

Fantastic experience: Recently chipped my tooth and they got me in the day I called to request an appointment. Repair is fantastic, you cannot tell there was anything wrong. Thank you!

Fantastic experience: Rothfus Family Dental is an excellent Dentist.

Fantastic experience: Nicky gave a Great cleaning and was very comfortable - easiest cleaning ever and very friendly. Jerry

Fantastic experience: Staff was amazing, on time, professional and very friendly. I would highly recommend this office to you for any of your dental needs.

Fantastic experience: My family and I have been patients here for over 20 years. I am so very grateful for the attention and support over those years.. Recently, I had an emergency tooth infection and lots of pain. I was seen and cared for immediately. They went above and beyond to help my situation!!! 10 ⭐️’s!!!

Fantastic experience: Karla and her entire staff from counter to Hygienist are very easy to get along with...I always enjoy my appointments there..(I know, its a dentist office ) but they all have a great sense of humor and very professional...

Fantastic experience: Thank you for being so accommodating and getting me in early. Always amazing customer service, and always a pleasant experience!!

Fantastic experience: I went in pretty nervous, but the entire team was incredibly kind and reassuring from start to finish. They explained everything clearly, checked in with me throughout the visit, and made sure I was comfortable the whole time. The nitrous during the cleaning helped a lot and made the experience much more relaxing than I expected. If you’re a new patient or someone who feels anxious about dental visits, this is a great place to go they genuinely care about your comfort and it really shows.

Fantastic experience: Today, Dr. Rothfus consoled with me on future dental work she plans. I'm very excited about the work that I will be receiving and very happy with her capability, skills, and the confidence that she exudes. Dr Rothfus has been my primary dentist for nearly 10 years now and her work has always been excellent. I have every confidence in her work quality. I also greatly appreciate the fact that she always puts my dental health first and foremost in her consultations, recommendations, and work quality.

Fantastic experience: I'm so happy with all my experience at Rothfus dental. The staff are great. I love my hygienist. She does such a great job. I'm in my 70s so I've had a lot of dentists over the years and Karla is one of the best. She is just a good dentist. Really good.

Fantastic experience: Always love my time with the Rothfus Dental crew. Rachel always cleans my teeth with so much care and is such an amazing soul. Dr Karla is awesome. Highly recommend this team, we’ve been going here, my family of 6 for 20+ years.

Fantastic experience: Always a pleasure to visit . Excellent in every category. Thanks so much

Fantastic experience: Always treated well and entire dental team is thorough for myself and family members.

Fantastic experience: From the minute you walk in the door to the end when you re-schedule for your next appointment, the entire team at Rothfus dental is upbeat, professional, kind, and compassionate. They listen to your needs and provide personalized care taking into consideration your needs, sensitivity with oral cleaning, and work with you to find a viable solution. I LOVE that you can still find phenomenal customer service! Thank you!

Fantastic experience: These guys are great! Cheryl, Kim and Carla! They are my crew! Love them and always feel like i get the red carpet rolled out for me! Thanks guys for being so great! I really appreciate it~!

Fantastic experience: Such a nice staff The staff is so friendly and polite and happy. Dr. Rothfus is gentle and very good at what she does! I had a crown and a filling done at the same time in the same area of my mouth and it was the easiest I’ve ever had! I highly recommend this practice! Also, because I paid for her service in full I got a discount! And two people have told me that the cost was less than what they had paid for a crown!

Fantastic experience: The most thorough and intelligent staff here. Very helpful with cavity/gingivitis prevention and they even provide gum numbing solution during the cleanings.

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about Dr. Rothfus and her team! Dr. Rothfus is incredibly detail-oriented and thorough — she takes the time to explain procedures clearly, leaving no question unanswered! You can tell she genuinely cares about the quality of her work and the well-being of her patients. The entire staff is friendly, professional, and efficient, making every visit a smooth and positive experience; I always leave feeling confident that I’ve received the best care possible. If you’re looking for a dental office that combines skill, compassion, and attention to detail, this is the place to go! I highly recommend Dr. Rothfus to anyone looking for outstanding dental care. Also, they have a waterfall on the wall in the lobby, and Netflix on the ceilings.

Fantastic experience: The staff at Rothfus Dental are top notch. Always know who I am walking in, always greeted with a smile and warmth. Dr. Karla is a step above the rest. Her bedside manner is amazing, and she always does a thorough job with my dental work. She is always making sure I understand the process and she makes going to the dentist something I dont dread any longer. Will always stick with her and highly recommend this office!

Fantastic experience: Just had my teeth cleaned and Rachel did a wonderful job. I have very sensitive teeth and and Rachel took care to make my cleaning a very positive and pleasant experience

Fantastic experience: They were able to see my son same day, with a questionable tooth. They are always kind, caring, and professional.

Fantastic experience: Love Rothfus dental. I do not love going to the dentist, but the office is very calm and relaxing. I see Diane as my hygienist and she is amazing! She is gentle and quick and my teeth always feel amazing after she cleans them. Dr. Rothfus is fantastic as well. She has done a few fillings and honestly she does amazing! So glad to have found this office.

Fantastic experience: Again I want to say - Thank you Dr. Karla and your team :) You are a blessing:)! Recently I had to have my problem teeth restored at the Rothfus Dental. Dr.Karla worked like a sculptor artist restoring and shaping my teeth!!! Masterpieces of museums are indispensable for humanity but these pieces of art “ my restored teeth:) “ that Dr. Karla shaped l admire and cherish 24 hours a day.

Fantastic experience: Dr. Rothfus has a great team and she does an excellent job to provide the best care possible.

Fantastic experience: The team at Rothfus is amazing, they’re always so friendly, so kind, and really take the time to explain anything that you ask.

Fantastic experience: Everyone was great, loved Diane. She made me feel more comfortable as I really don't like going. She didn't shame me for how long it has been since the last time I came in and I really appreciate that.

Fantastic experience: I've been a patient at Rothfus Family Dental for eleven years. Dr Karla and her staff, are wonderful to work with! From my amazing hygienist, Diane, to the office staff and Dr. Karla herself, everyone is kind, friendly, helpful, personable, compassionate and understanding.

Fantastic experience: I wouldn't trust anyone else to work on my teeth. Always a great experience, I've had many dental procedures done here, hands down the best dentist in the valley!

Fantastic experience: The best dental clinic in Medford!!! I dint feel any pain. All staff is very friendly And doctor Carla explain and answered all my questions.

Fantastic experience: Very simple cleaning and checkup - Entire team is very welcoming and professional. Good information on how to have even healthier teeth and gums.

Fantastic experience: Dr. Karla Rothfus is the best Dentist I have been too in my over 50 years of life. Not only do I see Dr. Rothfus, but so does my husband, grown children, their spouses and now my grandchildren. I not only highly recommend her, I wouldnt see anyone else !! The whole office is amazing, helpful, kind, and very knowledgeable! Never once have had an issue with insurance billings or anything.

Fantastic experience: Excellent service, very friendly staff and definitely very knowledgeable. Best of the best.

Fantastic experience: The whole staff is amazing! The atmosphere is soothing. I really appreciate all the effort to keep me smiling . I am so lucky to have found them years ago.

Fantastic experience: Going into Rothfus Family Dental is always a great experience for me! The front office staff, so welcoming, friendly and helpful. I love my hygienist, Rachel. She always does a wonderful job and is such an encouraging and nice person, too. And Dr. Rothfus, well she is the very best Dentist. I've been seeing her for years and would never

Fantastic experience: Incredible staff always makes you comfortable. Always good to look forward to a dental appointment. Quality associates.

Fantastic experience: Everyone is so friendly. The reason I selected this office for my dental issues.

Fantastic experience: Always pleasant and caring. They are never in a rush to get work done fast. I have had dental visit anxieties all my life until I came here. They are my dental heroes for 2 decades.

Fantastic experience: Very friendly staff that's always checking in and willing to help. They do great with kids and will remain my family dentist for years to come.

Fantastic experience: The hygienist was absolutely the best I've ever had. She's also extremely fun and talkative, and I just think she's absolutely adorable. She has cute kids too. Of course, she being my sweet daughter has nothing to do with my completely unbiased endorsement. My visit was great. No waiting. Diane really is a good hygienist. She is thorough and efficient and very gentle. She informs me of my dental issues and informs me of things I can do to improve. The front office staff is friendly and efficient, and checkout was easy. I really appreciate the family discount, especially since I've just retired and currently have no dental benefits.

Fantastic experience: Again, great care and explained my questions Thanks!

Fantastic experience: Dr Rothfus Is the best dentist I have ever had. She’s so friendly and a very skilled dentist. While I was in for a crown replacement, she found a cavity that we didn’t know existed, and she filled it right then. Most dentists, in my past experience, would have made me make another appointment and come back and pay extra. Not Dr. Rothfus! I appreciated that so much. Her entire staff is friendly and helpful to deal with. I can’t recommend them highly enough.

Fantastic experience: I love having my teeth cleaned by Nicky! She is a skilled professional who has a light touch while doing a thorough job. She is great. That along with friendly staff, a beautiful state of the art office, and top notch Dr. Rothfus, make this office A++.

Fantastic experience: It's always a pleasure going there for dental work

Fantastic experience: Loved the professional experience I had. It's the cleanest dental office, ever!!! Laura, RDH is awesome!

Fantastic experience: Rothfus Family Dental rearranged their schedule to quickly squeeze my son in to be seen for a chipped tooth repair! Thank you Rothfus for making his smile bright and confident again!

Fantastic experience: The dental hygienist put some numbing solution on my teeth and gums to make cleaning my teeth more pleasant. Really made a difference!

Fantastic experience: Staff is very friendly and professional. Everyone makes you feel comfortable and you know that you're in good hands. Dentist and Hygienist were both great. I was looking for new dental care and I believe I have found it here!

Negative experience: Review if your insurance is covered by this location or expect a high bill. They will not tell you if your insurance is active or accepted by this office.

Fantastic experience: Great people, been my teeth care giver forever it seems, very grateful to have them in my life.

Fantastic experience: I always leave feeling well taken care of. Rothfus employees have smiles on there face and give you a warm welcome! They do such great work on cleaning , and always to such an exceptional job

Fantastic experience: Best dentist in the world! Wonderful staff! They take good care of me and my teeth!!

Fantastic experience: Love Dr Karla and her team!

Fantastic experience: Had a cracked tooth that happened when I was in Chicago. As busy as the office was, they got me in the day I came home and Dr. Karla treated the problem. Fantastic office!

Fantastic experience: The hygienist did a great job. My daughter had her appointment, the same day as me and they were fantastic at meeting both of our needs. We were given feedback on our trouble areas and recommendations for success tooth care. Love this place. Great with the kiddos!

Fantastic experience: This is such a friendly, clean, efficient dental office! The front desk ladies always greet you with a smile and Nicky, the Hygentist is so great! Dr. Rothfus is amazing and gives you great information during your visit. Love this dental office!

Fantastic experience: I receive a request to complete a review every time I have been to Rothfus Family Dental. Normally I would blow it off but this dentist office is the best I’ve come across in my life. If you have an option always choose Rothfus Family Dental.

Fantastic experience: Everyone in the office is so patient and kind with me even when I am so scared! They are great from start to finish!

Fantastic experience: This was one of the better visits for me. Loved my hygienist. Thanks you for accommodating my busy schedule.

Fantastic experience: Outstanding, excellent, painless dental care best dentist ever. Very compassionate, good quality, dental care. The whole team is excellent.

Fantastic experience: Hands down the best Dental office ever! From the moment you walk through the front door everyone is so nice. I am one of those people that has had horrible experiences at the dentist so I wouldn't go. I had a tooth that was abscessed and they squeezed me in. Up until then I had not been to this office but heard great things. They have not disappointed and I have been back several times to fix years of neglect. You can watch tv, get a blanket, dark glasses and something for the anxiety (if you're like me) that makes sitting in the dentist chair a pleasant experience.

Fantastic experience: Thanks to Rothfus Dental for being flexible, professional, and always cheerful and upbeat. They quickly found me a cancellation after I had completely missed up my original one . Thanks to all!

Fantastic experience: You all are great to work with. Thank you and keep up the great service!

Fantastic experience: It almost always makes my day coming to the Dentist but today I didn’t get a chance to see Dr Karla which always makes me smile! But still a great visit and everyone takes great care of me and all others I’m sure of!

Fantastic experience: Wonderful doctor. The staff was also extremely helpful and friendly it was a pleasure to be there in their lovely office. This is an office I will look forward to going back to

Fantastic experience: When I moved to Medford from San Diego, I was worried that I wouldn’t find anyone who could compare to my dentist in the city. Boy, was I wrong! Dr. Rothfus and the entire staff are excellent at everything they do. From the moment I walk in to the moment I leave, they are friendly, professional, and knowledgeable. They consistently give me superb dental care and always take the time to answer my questions. For a brief example of why I love this dentist: I had to get a cavity filled, and Dr. Rothfus did a better job on the filling than any other dentist I’ve ever had. My bite wasn’t altered, I wasn’t ever in pain, and she made it look great. I tend to be a pretty anxious dental patient, but they always are so kind and calming and they help me relax. If you’re looking for excellent dental care, I would highly recommend Dr. Rothfus!

Fantastic experience: The message chair between procedures was wonderful!

Fantastic experience: When I first started going to Rothfus Family Dental less than a year ago, my smile was in need of a bit of TLC. Now my mouth is healthier than it has been in a long time. The positive energy and caring bedside manner of the whole team make visiting the dentist less stressful. Plus… they have Netflix on the ceiling so you can watch your favorite shows while they work on your smile

Fantastic experience: Rothfus dental staff is fantastic. They are very professional and personable. They always provide the best care after discussing the options. I would highly recommended this office.

Fantastic experience: Beautiful office, the staff are respectful professionals. This was my first visi for crown. The doctor Rothfus is great, she did the preparation for the crown gently, she also listened to my questions regarding dental and other issues. I appreciate it. The Assistance is amazing professional as well. Have a blessed day. Thank you for your time !

Fantastic experience: Very happy with my appointment everyone went out of there way to make me feel extra comfortable and everything they could do to make it affordable for me. Couldn't be more pleased with my first visit, looking forward for my continuing work to be done cause I know they will make it the easiest they can for me, and no one looks forward to going to the dentist!!!

Fantastic experience: My teeth are looking better than ever! Fantastic service!

Fantastic experience: Friendly and helpful office staff, great patient care. Dr. Rothfus has a great bedside manner.

Fantastic experience: By far the best experience you can receive at a dentist. Always kind, professional, and easy going. I couldn’t speak highly enough of the staff that works here.

Fantastic experience: Everything you guys too there at Rothfus Dental is top-notch! I couldn’t be prouder to have Karla as my dentist. The team there is superb.!

Fantastic experience: I love being in an office that is all women. I feel well cared for. In my experience, everyone at Rothfus Dental is concerned with the patient’s well-being.

Fantastic experience: Dr. Rothfus and her team are absolutely the best! They're fun and welcoming and always make you feel comfortable!

Fantastic experience: My good friend, F, highly recommended Doctor Karla to me after successful and complicated dental issues. My first conversation with the support staff was efficient and kind. The exam and conversation with Dr Karla was to the point, thorough and educational. And sort of fun in a strange way. Thank you!

Fantastic experience: Best Dentist in Southern Oregon!!! They have all the newest technology and are always a pleasure to deal with:)

Fantastic experience: Rachel is a very good hygienist who is sincere and caring. She did a great job!

Fantastic experience: Best dentist office in the Medford area. My appointment was on time. No waiting and got in at time off appointment. Friendly staff.

Fantastic experience: Great dental office friendly and efficient. Good experience. Did a great job

Fantastic experience: I walked in at 2:00 on the nose for my 2:00 appointment and was pleasantly greeted and immediately taken back for my dental procedure. Kayla was very professional and cheerful while keeping me informed of everything she was going to do, why, and what to expect next. Dr Rothfus then came in promptly, greeted me and made sure I was comfortable (and informed) prior to, during, and after my procedure was completed. I never at any time felt nervous, concerned about my care, or uncomfortable. The reception staff is always top notch as well. I was in and out within 30 minutes but never felt rushed. I was treated like I was the only client in their office. . I appreciated it. I recommend them for excellent dental care.

Fantastic experience: Best dental experience for me and my family. 25 years of dental care done right.

Fantastic experience: We recently moved to the area and this was our first visit. My husband needs special care as he has Alzheimer’s and I couldn’t be happier with the level of care we both received from Dr. Rothfus and her staff.

Fantastic experience: Dr. Rothfus and her crew are wonderful. Very friendly and knowledgeable, they are the best

Fantastic experience: What a great experience! Office and staff were warm and friendly. Diane the hygienist was super personable and accommodating and Dr. Karla was super helpful and explained things super well!

Fantastic experience: Rachel was very thorough and gentle cleaning my teeth, giving great advice for keeping my teeth and mouth healthy. All sraff are outstanding!

Fantastic experience: I haven’t had a regular dentist in years, and I have a bit of dental anxiety. The staff here was absolutely wonderful, it was an easy experience and they answered all my questions. I went in for my first fillings today and the staff was absolutely amazing.

Fantastic experience: Who really loves to go to the Dentist Believe it or not I do because Dr. Rothfus is the BEST ………Kim, the office Mgr., is the BEST & the Staff is the BEST, not to mention the lovely atmosphere and the super attentiveness of everyone there

Fantastic experience: I have been going to Rothfus dental for about 10 years now! I love going to the office where everyone knows my name and you are treated more than just a patient filling the chair.

Fantastic experience: Rothfus Family Dental has always taken good care of me, and made sure that I am comfortable! They work quickly and efficiently. In the past, when I have struggled with seizures in their chair, they were quick to make sure that I was safe and had everything that I needed. I have been a patient of theirs for years now and they continue to help in whatever way they can to reduce the chances of me having seizures. Their whole team gives top-notch care! I Would give them six stars if I could! I highly recommend Rothfus Family Dental!

Fantastic experience: I have been seeing Dr Rothfus for nearly 20 years. That about says it all right there. She is wonderful and offers top-notch care. The office staff is one of the warmest and friendliest group of people you’ll find.