Sandy Lake Dental & Orthodontics

Fantastic experience: Great experience. Great doctor and staff

Fantastic experience: Always a great experience with the oral hygienists! I received amazing treatment from Laci, and my mom always gets the best care with Jennifer!

Fantastic experience: Dr. Horton is the best dentist EVERRRR!! His staff is always welcoming and friendly.

Fantastic experience: I drive over 45 minutes to go to my dentist office because they are the BEST. Great service, clean and very professional.

Fantastic experience: For most of my adult life I have struggled with anxiety when I sit in a dental chair. My legs shake as if I am coming off an epidural and my eyes tear. At the first of the year I had to find a new dentist because of insurance change. I was happy to do so because at my former dentist office I never had the same hygienist or dentist over the years of care from them. I am beyond grateful for the recommendation to see Dr. Horton. Thanks to the exceptional care from him and his staff we made it through my crown replacement. At every visit I had the same team, their patience, their experience and they gained my trust. Today was my scheduled cleaning with Lacy who has been working with Dr. Horton for twenty years and my legs didn’t shake and my eyes didn’t tear. I can honestly say I look forward to my next visit. I highly recommend Sandy Lake Dental!

Negative experience: I had a very disappointing experience with this dental office. They initially tried to charge me $475 for my daughter's filling. Before paying, I contacted my insurance company, and they confirmed that the procedure should be fully covered and advised me not to pay anything. When I informed the office, they rechecked and agreed that I was 100% covered. However, shortly afterward, they came back claiming there were additional charges and said I still needed to pay $145. The receptionist was extremely difficult to deal with. Every time I questioned the charges, she came up with another explanation. I told her to provide those explanations to the insurance company and come back to me only if the insurance refused to pay. Instead, she told me that I would not be allowed to leave the office until I paid. Feeling pressured and having no other option, I paid the amount. The quality of care was also disappointing. Despite multiple visits, I rarely had any interaction with the dentist. There seemed to be very little focus on preventive care. My daughter developed cavities, and I later learned she had not received a fluoride treatment during a previous visit, which may have helped prevent them. Overall, the billing practices, customer service, and quality of care left me with very little confidence in this office. I would not recommend this dental practice based on my experience.

Fantastic experience: Amazing staff. Very pleased with their welcoming attitude.

Fantastic experience: Dr Horton is the best! Good helpful staff. Can’t image having to go elsewhere.

Fantastic experience: Great people ,reasonable prices and good work.

Negative experience: I had them do work for a bridge back teeth. In 8 weeks I went through 7 temporary Bridges due to their lack of professionalism and bad material they not knowing what they do . I would avoid this dental group. Horrible place to go for dental work.

Fantastic experience: My dental hygienist Nicole was awesome, she did great work on my cleaning!

Positive experience: Go with Dr. Hortons he is absolutely skilled and definitely avoid Dr. Grounds

Fantastic experience: Our family has been with Dr. Horton’s practice for about 5 years. Attentive and courteous doctors and staff. The hygienist Adrianne is great, always providing outstanding service.

Fantastic experience: Today was my first visit after moving to TX from out of state. Lacy made me feel comfortable and calm during my cleaning. She was professional, respectful of my nervousness and encouraging! I’m glad I found her and Sandy Lake Dental.

Fantastic experience: I have been a client of Sandy Lake Dental & Orthodontics for over 20 years. Although I live in Highland Park, I have continued to use Dr. Horton and his team - despite having numerous, more convenient options. I have utilized Sandy Lake for routine care, as well as more extensive procedures (dental and periodontal). The quality of care is extraordinary. The administrative staff is superb. The team here is highly professional, but always friendly and caring. Sandy Lake is exactly what everyone should want from a professional relationship.

Fantastic experience: Highly recommend Dr. Bonds for your pediatric dentistry needs! He's very thorough & precise.

Fantastic experience: I had an absolutely amazing experience at Sandy Lake Dental in Coppell, Texas! I’ll be honest. I hadn’t been to the dentist in 5 years, so I was extremely nervous walking in. But from the moment I arrived, the entire team made me feel comfortable and completely at ease. Juli at the front desk was so warm and welcoming. She made check-in smooth and stress-free, answered all my questions, and immediately helped calm my nerves. First impressions matter, and she set the tone for such a positive visit. My hygienist, Daniele, was fantastic. She was gentle, patient, and thorough while taking my X-rays and explaining everything step by step. I really appreciated that she never made me feel judged for how long it had been since my last visit. She was encouraging, kind, and professional the entire time. Dr. Horton was equally impressive. I had two fillings done, two chipped teeth repaired, and was fitted for a night guard. Everything was handled with precision and care, and he made sure I was comfortable throughout each procedure. He clearly explained my treatment plan and answered all my questions, which really helped ease my anxiety. Dr. Horton’s assistant was wonderful as well. I believe her name was Sarah. She was still absolutely amazing, attentive, reassuring, and very skilled. The teamwork between them was seamless. On top of the outstanding care, the pricing was very affordable, which was such a relief. It’s rare to find a dental office that combines top-quality dental work, a compassionate team, and reasonable pricing, but Sandy Lake Dental truly delivers. If you’ve been putting off going to the dentist like I did, don’t wait. They will take incredible care of you. I couldn’t recommend them more highly!

Fantastic experience: I have been a patient at Sandy Lake Dental for approximately ten years. The staff is always professional, welcoming and assist to make the entire process as comfortable as possible. All my visits have been excellent. I go twice a year for cleanings. When I have had to have dental work, the staff worked well with me for my comfort level. Who likes having dental work? I can't say enough good things about Sandy Lake Dental.

Fantastic experience: I've been using SLD for many years now. Always a good experience. They are flexible with scheduling and pleasant.

Fantastic experience: Dr. Grounds and Haidy made my crown procedure efficient and pleasant. I felt completely comfortable in their knowledgeable, skilled hands. As a long-time patient, I also appreciate the kindness and efficiency of the office staff. Thank you to the whole team!

Fantastic experience: This is a new clinic for me as my previous dentist retired. My wife uses them and recommended them to me. Honestly, not a big fan of dentists, but I was very comfortable thru the cleaning process, x-rays and the meeting with Dr. Ground. I have some additional work that needs to be done and I feel very comfortable returning for the work and calling them my dentists. They are very professional and it’s a very comfortable environment. Give em a try. You’ll like them, too.

Negative experience: We have been patients at this dental office for over 10 years, and unfortunately the same billing issue keeps repeating every time. The billing department manager forces patients to take periapical X-rays, claiming they are mandatory, even though these X-rays are diagnostic only and not legally required. Insurance does not cover them, and we are forced to pay around $50 out of pocket every time. When we questioned this, we were Not allowed to speak to the dentist Told bluntly that “this is our policy” Informed that if we refuse the X-ray, they will not provide treatment This is not informed consent — it is coercion. The manager(I guess her name Juli) was extremely rude, dismissive, and unprofessional, showing no ethics, no respect, and no regard for patient choice or long-term loyalty. Medical decisions should be based on clinical necessity, not office policy or billing convenience. Patients have the right to ask questions, refuse unnecessary diagnostics, and speak directly with their provider. If this practice of forcing non-mandatory procedures and denying care continues, we will seriously consider escalating the matter legally and reporting it to the appropriate dental and insurance regulatory boards. I would strongly request other patients to ask detailed questions upfront, verify insurance coverage, and be prepared to stand their ground and choose the office that actually respects patient consent and ethics.

Fantastic experience: Literally the best experience I’ve ever had at the dentist. They got me in for an appointment so quickly and even made sure I was able to get in before my birthday and Christmas so I wouldn’t be in any discomfort, everyone is so kind and accommodating. I’ve had two other root canals in the past and this one was by far the most comfortable, the dentist was amazing, no pain whatsoever not even during the numbing shots. I will definitely come back here and recommend it to others.

Fantastic experience: Dr. Brown, Nicole, Julie, and the front office staff were, amazing! Nicole was gentle she has angels hands, and deserves a raise. Kudos to everyone!!

Negative experience: Appt. canceling by their Front desk staff the day before your appt. because you can't answer their call!? Who has ever heard of that? Try charging people for appts. they don't keep but canceling on patients preemptively is beyond rediculous. People are busy. No shows are another story. Learn to differentiate. You also leave messages with their office and no return calls from either staff or Julie, their "Office Manager." They also allow employees to bring their school-aged children to run about in their reception/appt. desk area while patients are trying to discuss financial issues and make appts. More rediculousness. What is sad is that someone in this practice is approving of this pattern of behavior as well as reinforcing it. Dr. Horton is nice - YES. Laci -their main Hygienist is a DOLL (I'll miss her so much; maybe, we can talk her into making her Final exit) But, in an era where BOOMERS and older are moving on and millennials and Gen-Z'ers are multiplying, this type of "we will call you and if you don't answer we will cancel your appt." - that won't work b/c that age group rarely answers their phones, let alone talks on them. Better wake up (whomever is running the show) over there because if your patients continue to keep leaving, you will have little to nothing left. p.s. there's your feedback, Julie :-) from the calls your office refuses to return to r/s appts.

Fantastic experience: We’ve been going to Sandy Lake Dental for almost 10 years. They’ve taken my kids from teenagers to young adulthood, removed molars, repaired crowns, anything and everything. No one likes to go to the dentist (!) but we’ve always felt safe and cared for by them.

Fantastic experience: My appointment was with Laci, my husband and I have been here for a couple of years and it’s been a very good experience. I love to hear her say your teeth are still looking good and I’m doing a good job in brushing them and flossing. She makes sure I come in for my routine every year. Thanks Laci

Fantastic experience: Every dentist before told me I’d need an oral surgeon to remove my wisdom teeth. This one did it himself — quick, careful, and with a steady hand. Two teeth out, little pain, and I expect a fast recovery.

Fantastic experience: Where do I start… I own a sugaring spa across the street and have been looking for a new dentist. I kept seeing this place and decided to compare the reviews with other local dentists. This place had the best reviews so I decided to book an appointment here. I got my deep cleaning done yesterday and omg I think this was the best dental experience of my LIFE! Danielle was my hygienist and she was SO SWEET!!!! I used to go to ideal dental and hated it. They hired people with no experience and their turnover rate was super high. I was in agonizing pain for days after my deep cleaning with ideal dental. After Danielle did my deep cleaning yesterday, I feel NOTHING! It was so pleasant. The doctor who gave me the numbing shots was super sweet as well, I don’t remember his name, I was hoping you guys can reply with his name here. I will be back soon to get my cavities filled. Absolutely loved this place, this will be my dentist office from now on!

Fantastic experience: I've been coming here for years, and the service is consistently excellent. Lacey always makes sure we're comfortable and well taken care of—our dental cleanings are quick, high-quality, and efficient for both my son and me. She makes the experience fun for him and takes the time to explain the importance of caring for his teeth in a way he understands. The dentists we've seen have all been fantastic, and the front desk staff is always kind, respectful, and helpful. Truly love this team!

Fantastic experience: Every visit is a positive experience! I first went to this practice with tooth pain that two other dentists could not resolve. Dr. Horton knew immediately what the issue was and easily resolved it. I’ve been a loyal patient ever since. My hygienist Laci is equally as awesome.

Fantastic experience: My visit is always a pleasure. Everyone is helpful and cheerful and very experienced. I have been a client for over 15 years and always recommend the practice.

Negative experience: The worst dental experience I have ever had. They processed my insurance incorrectly even though I realized they were overcharging me, per my dental plan benefits, and brought it to their attention prior to my appointment. The front office staff was incredibly rude with zero apology for their error. The dental hygienist assigned to me was very rough during my cleaning, and made negative comments about how sensitive I was to the pain. I switched to Dental Depot and receive the best of care without the pain experienced at Sandy Lake.

Negative experience: I called to inquire about the pricing for an emergency dental extraction and spoke with Crystal. Unfortunately, she was unable to provide even a ballpark estimate. While I understand that costs can vary depending on the specific tooth and procedure required, I was simply seeking a general range. For comparison, I contacted three other dental offices near my workplace in Las Colinas, and each was able to provide a quote over the phone. This experience highlights a lack of price transparency, which can be concerning—especially for patients without dental insurance who are paying out of pocket. If a provider cannot offer even a basic estimate, it may be worth considering other options to avoid unexpected charges.

Fantastic experience: I have been a patient at Sandy Lake Dental for many years. I would recommend them to any of my family and friends without hesitation. Dr. Horton and his entire staff are professional and very caring.

Fantastic experience: Dr Horton and the whole staff have treated us like family for the past 20 years. Some of the team have become like a member of our family.

Fantastic experience: Going to the dentist has never been my favorite thing which is why I drive 35 minutes to receive care here. It’s the only place I’ll go! Dr. Horton and his team are professional, respectful and kind. There is so much intentionality in this practice and it shows from treatment, prices, to interactions. Highly recommend!

Fantastic experience: Love this place. Always friendly. Very detailed and skilled. Answer any questions without a problem. We moved out of Coppell, and we still drive 30mins just to get there.

Fantastic experience: Dr Horton and his colleagues provide excellent care, his office staff are very friendly, and his dental assistants are very capable. I've been a patient since the first day the office opened and I've always been a very satisfied patient. I recommend Sandy Lake Dental to my family and friends.

Negative experience: Despite having one of the best dental services in the area. Nowadays I will not recommend Sandy Lake Dental anymore. Front office staff is extremely rude and unkind to the patient. No idea what customer service is about.

Fantastic experience: Very Helpful and friendly staff. Every visit has been a pleasure and I give Sandy Lake Dental the highest rating.....Gabriele Hanes

Fantastic experience: Dr Horton and his entire staff once again provided me with excellent service. I highly recommend Sandy Lake Dental for your dental services.

Negative experience: I’ve been going here since I was about 13 and I’m well into my 30’s now. I love Dr. Horton and Lacey, I was hoping my kids could continue to go here but I’m now at a point where I have to find a new dentist. The front office staff is extremely rude and have been multiple times throughout the years. There is no advance planning when it comes to people taking off so I can’t even count the amount of times I’ve had to reschedule appointments. Pretty much every time I have something scheduled it has to be moved. There is no consideration or priority given when situations like that occur either, they will still tell me I have to book a month out. How about having people plan vacation time in advance since the nature of your business requires advance appointments?? The office staff doesn’t care, laughed at me when I expressed this. Just has been a very negative experience the last couple years.

Fantastic experience: I have been coming to Sandy Lake Dental for 14 years. Dr. Horton and his staffa re like family. As soon as I walk through the door, my dental hygienist, Laci, grabs me up and we just catch up like old times as I’m getting my teeth done. I appreciate the professionalism, the efficiency and just the overall care they have about me and my health. I want to thank you Dr. Horton For creating such a beautiful environment and I trust you with all my dental needs

Fantastic experience: Great bedside manners from all dentists and very friendly staff. Hygienist are very thorough and attentive to patient inquiries. Overall wonderful experience considering dental work. Lol

Fantastic experience: I can’t say enough about how exceptional the staff at Sandylake Dental are. From the moment you walk through the door, to leaving with a new bright shinny clean mouth! Thanks again for making every visit a special one!

Fantastic experience: I have been coming here for years now and I have had a great experience. They're very helpful and responsive when I need it. No complaints!

Fantastic experience: Laci is the best! We moved to Mckinney but still make the drive down here because I couldn't imagine anyone else cleaning my teeth. My kids love her too!

Fantastic experience: When I went in for a cleaning Haidy was super helpful as an assistant and made me so comfortable! Jd did an amazing job with my cleaning and helped show me the best toothbrushes to use!! Would definitely recommend to a friend.

Fantastic experience: Review by Jackie I had the enjoyment of being attended to by Mary. She was incredibly kind and engaging. She took her time and was extremely patient while providing the service I required. I would highly recommend this dental practice. It was a fantastic experience!

Fantastic experience: Had a filling done, Dr Brown and Sam were very attentive to me and made my experience better! Thank you!

Fantastic experience: LOVE Love love everyone here, hygienists, dentist and office staff are wonderful. I've been going here for over 10 years and even now that I moved further away I keep coming back because I have always had a wonderful experience even for procedures that aren't too fun.

Fantastic experience: Wonderful dentist. Lovely caring, thoughtful and happy staff. Our kids actually love coming here which makes it so easy as parents. Would recommend wholeheartedly.

Fantastic experience: Thank you Danielle for your gentle touch and calm demeanor, while you talked me thru the steps of my cleaning, after my nerves got the best of me. I appreciate your patience in explaining some treatment options that i need to follow up on. Great Job Danielle

Fantastic experience: Sandy Lake Dental is an exceptional team of well-qualified professionals! Dr. Horton has been my dentist and Laci my hygienist for many years, and both of them are superb in their skills, techniques, and providing care that represents care and concern. They are truly "other-centered" individuals and blending their wonderful caring personalities with being amazing in dental care, makes Sandy Lake Dental the best choice for your entire family's dental care needs! The entire team, including office staff, are kind, caring, and friendly! I highly recommend Sandy Lake Dental to everyone!

Fantastic experience: Top Tier! From the moment you walk in, to the moment you leave just as our friend who referred us said! Friendly, CALMING, non judgmental staff and clean environment. For anyone who wants a little more detail with a review: After having a couple bad experiences ELSEWHERE we were willing to make the drive to Coppell from Hurst and we are glad we did! My 15 year old came for a cleaning with Lacy and the first impression was so comfortable, then today we came for the first part of her procedures needing to be done and it went so smoothly! Hats off to: Haidy for truly helping ease the start up of the procedure and checking in throughout; your understanding tone and vibe is so relaxing/refreshing! & Georgia was extremely alert and patient with tending to the needs of my daughter and the Dentist during the procedure Then Dr Horton the Dentist himself, truly magnificent! Really has a gentle & fun demeanor about him and knowledge that eases the patient and parent. The way this team works together, and the safe space you have created, wow, they truly have a gift. I just want you to know you are making a huge difference in peoples lives by mending anxieties (that you did not create) and that is not lost on me. We will be returning for as long as we are all around! This was an answered prayer, thank you all! *Front desk not forgetting about you so helpful and smiley :)

Fantastic experience: Sandy Lake Dental has taking care of my family and I for years. They never fail to provide us with GREAT customer service, Laci is exceptional and truly a family person who welcomes my family all the time with grace and smiles and we love it!!

Fantastic experience: My family has been going to Sandy Lake dental for YEARS! They are very transparent with your dental plan and never try and sell you unneeded treatments just to make an extra buck!! ……We love having Laci as our hygienist!! With her warm and welcoming personality any dental anxiety you may have will be for sure be relieved! If you want a dental office that will treat you like they would treat their own family I would say Sandy Lake dental is your place!!!

Fantastic experience: Sandy Lake Dental was a very comforting visit . The front desk staff are really kind and helpful toward getting me started which each appointment I’ve had . Sandy Lake Dental also does really well with children appointments and while waiting they have an amazing entertainment center ! Laci, My hygienist is such a wonderful hygienist and she’s also kind as well . Can’t wait to visit again! Till next time :) 10 stars Laci , 10 stars Sandy Lake Dental!

Fantastic experience: It never amazes me how clean and shiny my beautiful teeth feel every time I visit Sandy Lake Dental. The mighty warrior who is appointed to attack my tartar build-up is no other than long-time expert Hygienist, Laci, who makes sure that unwanted stuff is eliminated one tooth at a time! Thank you for being the best Hygienist, Laci. My beautiful smile is enhanced.

Fantastic experience: I cannot recommend Sandy Lake Dental enough! Dr. Horron is an absolute gem—professional, knowledgeable, and incredibly gentle. They took the time to explain every step of my procedure, ensuring I felt at ease throughout. The entire staff was kind and attentive, going above and beyond to make my visit pleasant. I’ve always been a little nervous about dental appointments, but the team here has completely changed that for me. My teeth have never looked or felt better! If you’re looking for a dental office that truly cares about its patients, look no further. Sandy Lake Dental is the best in the business!

Fantastic experience: I cannot recommend Sandy Lake Dental enough! From the moment I walked in, I was greeted with friendly smiles and a welcoming atmosphere. The office is spotless and modern, making me feel comfortable right away. My dental hygienist Laci is absolutely amazing.

Fantastic experience: Been going here all fob my life and plan to keep it that way. Great team of hygienists (especially Laci), assistants, and docs. Horton and co always gets it done !

Fantastic experience: Great staff always very helpful and nice! Laci is amazing dental hygienist. I’ve been her patient over 10 years.

Fantastic experience: I have been going to this office for several years now and they always take such great care of me! Lovely staff. Dr. Horton is wonderful. I appreciate how thorough he is in his treatment plans. Thank you to Laci for keeping me up to date on my teeth cleanings , she does an amazing job! I highly recommend Sandy Lake dentistry

Fantastic experience: From the time you enter the office until you depart the entire staff does their best to provide outstanding service. My hygienist Laci makes me feel like family every visit.

Fantastic experience: My family and I have been patients of Sandy Lake the past 10 years and have had nothing but a positive experience. About 2 years ago I expressed concern to Dr. Horton about how my smile made me self conscious due to some stubborn teeth I never had addressed at a younger age. He recommended we do crown vaneers and that I would be extremely happy with them. Over the subsequent 18 months I started the process but hesitated to go through with the procedure, Dr. Horton and the staff were so patient and accommodating to all the questions I had. I finally made the decision to proceed with the crowns and my experience was top notch. From the placement of temporaries to the permanent crowns being placed, Dr. Horton and staff were amazing. I went from hating my smile to loving it and my only regret is not doing it sooner.

Fantastic experience: No one ever loves to go to the dentist, but this team makes you love the experience and also coming in. They have a beautiful family dynamic and demeanor. I highly recommend Sandy Lake!

Negative experience: I had an appointment to get two crowns replaced that were done improperly the first time which had to be run through my insurance again. After my insurance the total was still expensive I wasn’t told the price I was supposed to have paid until arrival of my appointment. I drove an hour to the appointment and “CHRISTI” the finance lady butted in the conversation I was having with another lady and said “we would never take the amount you want to pay today for that procedure but you can do outside financing or charity”. I found that very rude considering I will be able to pay for treatment but not during the holidays and the amount they expected me to pay. I would have been okay with knowing how much I had to pay before coming verses driving all the way to the appointment and being told an extreme price. “Christie” looked at me in disgust as she was speaking to me. I am looking for a different dentist office to work with because of the rudeness of “Christie” and not being able to work with me on the pricing when I’ve been coming here for 5 years and have never had an issue with payments.

Fantastic experience: Had a really good experience at this dentist office. The entire staff was very helpful and my hygienist Jennifer was exceptional. She was very experienced and great at her work. Had my deep clean session and periodontal maintenance done and it went smooth. Very happy with the service here and will come back from now on. -Scott -Scott

Fantastic experience: Great staff we have been going too Sandy Lake Dental for over 6 years now, my family loves them. I had talked about finding a dentist closer to where we live but the kiddos veto me. So, for now we keep driving over 30 mins away to see these wonderful people.

Negative experience: I have been going to this dentist office for at least 15 years or more. I have only stayed because of Dr. Horton, however, the front desk is the worst I have ever dealt with. They couldn't care less about constantly screwing up my appointments. I have it specifically on my chart regarding the hygienist I want to see. They constantly change hygienist without telling me. Moving my appointments that I specifically schedule in the office. When confronted they are unhelpful and quite frankly don't care. This front desk would seriously make me just want to change dentist offices. This has been an ongoing problem for years. NOT just once as others have suggested. My only reason for writing this review is that this issue is never addressed!!

Fantastic experience: Kind, compassionate, thorough and on time ! I chose this dentist because it is right around the corner from my home. I’m so glad it did !!

Fantastic experience: i wish i got the names of the girls who assisted doctor nguyen, however they were so so so welcoming, very personable, & went out of their way to make me feel comfortable while taking the time to walk me through my options. doctor nguyen & her assistants were very patient before, during, & after the procedure. it truly made me feel at ease about having my tooth extracted! i highly recommend coming here for any dental work you may need as they also work with you for payment plans! we all knowing being an adult in 2024 is hard. huge hugs & thanks to the amazing staff at sandy family dental!! thank you for making me feel better today.

Fantastic experience: I wish to recognize the attention that Dr. Horton and Dr. Gibson gave me recently. They both gave me excellent treatments that saved a tooth that would have been lost. I appreciate all of their efforts and highly recommend their dental services.

Fantastic experience: I called due to a chipped crown. They were able to see me that day! Always great service as well. Dr. Gibson is a wonderful dentist!

Fantastic experience: We have been going to this dental practice for 10+ years and highly recommend ALL their personnel. Friendly, knowledgeable and willing to work with you and your schedule. Consider using this group for you and your family, we have not been disappointed.

Fantastic experience: I had to have a wisdom tooth pulled that was causing me extreme pain and a friend of mine referred me over to Sandy Lake Dental. I can not say enough about how friendly and ease of a process this was for me. From the front desk, to dental assistant who assisted and the dentist it was all done on my first visit. Very friendly outgoing, the office is beautifully designed and everything was explained to me on what we needed to do and how it would be done. I will definitely be going back here for all my dental care. Update to my previous review- I have been back here for another sudden issue with another tooth that needed a root canal. Everything went smoothly. The biggest thing I can also say is every time I have work done and leave... there are never any issues afterwards. I am given numbers to call even off hours if there was to be an issue and I have never had to call after any treatment because everything went well.

Fantastic experience: I always get great care. Friendly, compassionate, professional. They play great music too! I dint feel pressured into unnecessary treatments etc. My favorite dentist office...ever I drive an hour away, but worth it

Fantastic experience: OUTSTANDING! Painless root canal & filling all due to the awesome oral sedation. Everyone was so nice, explained what was happening and as a bonus...I got to listen to 80's music my entire visit. Love this place.

Fantastic experience: I have been going here for years. They are the best. Everyone is friendly and professional. They are always on time with appointments. You will never go any where else once you visit them.

Fantastic experience: I had a great experience everyone was personable and very efficient. Jennifer the dental hygienist was really nice and did a great job cleaning my teeth.

Fantastic experience: Sandy Lake Dental always welcomes me in like a family member returning home after a trip! Even when that family member makes a mistake about the appointment time! Everyone is so professional, kind and accommodating! They will take very good care of you!

Fantastic experience: This is a great dental practice. Always friendly, helpful front desk staff. Very professional dental hygienist who is meticulous and takes pride in her work, and my dentist who is a true professional. They are caring, compassionate, and work with empathy. Insurance claims are filed, and the staff is dilligent in following up with insurance companies to keep the patient secure. I am glad to have found this dental practice, where I don't mind sitting in the dentist chair :). Keep up the good work guys. Best.

Fantastic experience: Had an appointment with Dr.Horton 04.08.2024 (Sandy Lake Orthodontist and Dental, Coppell, TX). Found out I needed a root canal. It takes two visits to complete this procedure. I was there for X-rays and evaluation. Also, I needed this completed and submitted to my insurance company by end of month. Shout-out to K. Traina for going the extra mile speaking with the doctor to see if he could fit me in same day as evaluation to start the root canal. I am terrified of needles. I must say Dr. Horton is gifted in this area of administering painless shots to the mouth/ gum area. He had to administer several injections to numb the area in my mouth he was working with to which I never felt. I’m not joking!!! This is not my first experience with him it’s just been a while. He delivers high quality work and has the best bedside manners and great staff as well. Shout out to K.Traina who squoze me in with the same day appointment as the evaluation to get the root canal started. Thank you Dr. Horton for fitting me into your busy schedule last minute. Dr. Horton needs a Trophy that reads: gifted and painless needle injection PRO!!!

Fantastic experience: Excellent team and very professional. The entire team along with Dr Horton is a pleasure to work with. They do make you very comfortable and ensure that you understand and present the options in a concise manner that is easy to understand. I had major dental work done and am very satisfied. I will definitely recommend Dr Horton and team.

Negative experience: Pros: Super friendly staff and they got me scheduled for an initial appointment quickly. Con: On my first visit with them, they told me I have a cavity. I've literally never had a cavity before. I went to another dentist who said I'm completely cavity free. If it turns out there actually is a cavity one day, I'll change this rating to 5 stars. But until that day, I'm going to assume they want to do a bunch of dental work that really isn't necessary to earn a few bucks.

Fantastic experience: SLDO is the most comfortable setting I’ve ever been a part of when it comes to my teeth! From the office staff to the docs, I’ve always felt like I’m the only one in the office at the time, like family! Thank you all for helping make dental health pleasant and easy!

Fantastic experience: Even my routine visit to the dentist office would give me anxiety. Dr. Brandon and his team always made me feel comfortable throughout my visit. The care I receive from Dr. Brandon and his staff is always excellent.

Negative experience: Incredibly unprofessional. After more than 4 weeks waiting for an appointment and being asked to confirm a couple of times, I showed up at the clinic and after 20 minutes of waiting room was told the dentist was getting sick and they would not be able to see me. Lost half day at work. WORST service ever received.

Fantastic experience: I have been going to SLD for many years, well before Dr. Horton took over. And I can say honestly that I will always go here. Lacey, my hygienist is excellent! She is fast, gentle and thorough. Highly recommend!

Negative experience: I went in for a normal cleaning and everything seemed fine. They told me I had two cavities and recommended filling them. I took the treatment plan home and showed my friend who owns a dental practice in another state. He recommended I get a second opinion because it's unlikely I had two "advanced" cavities and shouldn't be paying $300 out of pocket with insurance. They were also charging me for nitrous and fluoride which I never agreed to and was not informed was optional, as well as PPE, which is a clear money grab in 2023. Fast forward 6 months later to today and I went to a new dentist and told them nothing about my previous dental visit. Sure enough I have no cavities, perfect teeth and healthy gums. There are ethical dental practices in this area and Sandy Lake is not one of them. I highly recommend looking elsewhere for dental work as I described four examples why to Not use Sandy Lake with the "ghost cavities" being the most egregious. I'm very glad I got a second opinion 6 months later and avoided receiving fillings on healthy teeth.

Fantastic experience: They’re brilliant with my kids who were totally phobic but now they’re cool with their appointments and take on the hygienists advice about routine cleaning. I had porcelain veneers replaced and I’m very pleased with the results I highly recommend them.

Fantastic experience: Another great visit as always. They are friendly and professional and always get me in at my appointment time. They handle my insurance billing so it really is as easy as just showing up and they take care of the rest

Fantastic experience: The team at Sandy Lake Dental is always very responsive and kind, you always can expect very nice service always ensuring they understand your needs and concerns

Fantastic experience: Staff is great, very polite, and professional. Always willing to help. I have been a patient for 7 years and no intention or need to switch.

Fantastic experience: Danielle, the Hygienist, was on time and presented herself in a friendly way. She was thorough and professional. She listened to my comments and concerns.

Fantastic experience: They are great at Sandy Lake Dental and Orthodontics, very nice, easy to schedule, very short waiting times. I am very happy with their services overall.

Negative experience: I’ve had a horrible experience this year with this place. If I could give them 0 stars I would. Last year they were so kind! This year? Awful. Are they under new management? Have they hired an angry person? Seems like it. I called to schedule an appointment. I told the woman on the phone I was “free anytime after 1”. She misheard and thought I said “after work” so she says to me in the rudest tone “well I don’t know what time is after work”. I was so annoyed but I figured it was a one off so I kept the appointment. I was having an issue so it was a quick one- made like 1-2 weeks in advance? I scheduled time off work to make my appointment. I call day of, about 30m-1hour before my appointment to confirm the time before I drove up there because I never received an email or text confirmation. I’m told my appointment was taken off the calendar. When I asked “why” I was then faced with an extremely condescending voice stating they called me “multiple times” and I did not answer. She confirmed they called me twice the day before. And that a voice confirmation was required to book the appointment. I don’t answer numbers I don’t know. The process I’m familiar with for them is a text message confirming my appointments to which I would reply “C” to confirm or call to cancel. I never received this text. I was completely baffled that I would just be taken off the schedule without my knowledge and the person I was dealing with at the front desk was INCREDIBLY RUDE. If I had just not shown up to an appointment I would have been charged, so why’s it okay for them to cancel on me? Bottom line is this: if a confirmation call is your standard process to hold your appointment, I should have been made aware of that at the time I placed the appointment. ESPECIALLY given that this was a pivot from the standard text messages I have received on 3+ prior occasions. And a reply of “I don’t know what to tell ya!” Is never an acceptable response to a paying customer. Provide an apology, explanation, and a solution. Needless to say, I will not be going back.

Fantastic experience: My entire family goes to Sandy Lake Dental for their dental needs. We've been going to Sandy Lake for about 25 years. The dentists and hygienists are top notch and the office staff is great. I highly recommend them to anyone looking for a dentist for themselves or their families.