Western Dental & Orthodontics
Located at 791 East Monte Vista Avenue in Vacaville, Western Dental & Orthodontics is your comprehensive family dental partner, dedicated to providing high-quality, accessible care for patients of all ages. Our experienced team of general dentists, orthodontists, and hygienists works under one roof to offer a full spectrum of dental services, from routine preventive care to advanced specialty treatments.
We understand that dental needs vary, which is why we offer extensive general dentistry services, including cleanings, fillings, and exams, alongside specialized orthodontics for children and adults. Whether you are looking for traditional braces or clear aligners, our specialists ensure a comfortable and effective treatment plan. We also excel in cosmetic dentistry, offering teeth whitening, bonding, and veneers to help you achieve the smile you’ve always wanted, as well as restorative procedures like implants and root canals.
Convenience and comfort are at the heart of our practice. We welcome walk-ins for emergency dental care, such as broken teeth or severe pain, and offer flexible evening and weekend appointments to fit your busy schedule. We are proud to accept a wide range of insurance plans, including Medi-Cal, Medicaid, and Medicare Advantage, and provide various financing options to make care affordable. New patients are invited to take advantage of our special offer: FREE exams and X-rays to start your journey toward optimal oral health today.
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 8h-16:30
Photos of Western Dental & Orthodontics
Our comment from Best Dentists Club about Western Dental & Orthodontics:
Comprehensive Family Care and Specialized Services
Located in Vacaville, Western Dental & Orthodontics serves as a complete dental partner for patients of all ages. The clinic brings together general dentists, orthodontists, and hygienists under one roof to offer a broad spectrum of services. These range from routine preventive care, such as cleanings, examinations, and fillings, to more specialized treatments including advanced orthodontics for children and adults, cosmetic procedures like whitening and veneers, and restorative services such as implants and root canals.
A Compassionate and Skilled Team
Patient testimonials frequently highlight the exceptional quality of the clinical staff, who are praised for their kindness, professionalism, and ability to put patients at ease. Many reviews specifically commend team members like John, Daylisha, and Dr. Gomez for their gentle approach and thoroughness. Patients with dental anxiety or those accompanying young children often note how the staff’s patience and empathy create a comfortable, non-judgmental environment, making the experience far less stressful than anticipated.
Efficient Diagnostics and Modern Facilities
The clinic is recognized for its organized approach to diagnostics, with particular praise for the speed and accuracy of X-ray services. The facility is described as clean and well-maintained, providing a welcoming atmosphere for patients. The team is noted for explaining procedures clearly and ensuring patients feel informed and cared for throughout their visit.
Accessibility and Flexibility
Western Dental & Orthodontics is committed to accessibility, accepting a wide range of insurance plans, including Medi-Cal, Medicaid, and Medicare Advantage. To accommodate busy schedules, the practice offers evening and weekend appointments and welcomes walk-ins for emergency situations. Additionally, flexible financing options are available to help patients manage their treatment costs effectively.
Services and Treatments
Western Dental & Orthodontics: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
3,7 out of 5 from 635 reviews
Positive experience: Went to this place cause my teeth have seen far better days haven't spawned at one in probably a decade but this bro John was clean and orderly good stuff can't say the same for my teeth tho I fried my shii my dumbass never caring bout my crap no good all in all good place seems like friendly people work here and do good work if you worried bout up teeth being cooked then id say spawn
Thank you for your review! We're glad to hear that John made a positive impression and that you found our team friendly. Don't worry, we’re here to help you get your teeth back on track — see you next time for more good work!
Fantastic experience: Broke my tooth and they were able to get me in early the next day. 1st time here but they are so far efficient. John did my x ray and he was very quick and got me to the back swiftly.
Thank you, Elizabeth! We're thrilled to hear that you had a positive experience with us, especially on your first visit. Our team works hard to ensure efficient service, and we're glad John was able to assist you swiftly. Wishing you a speedy recovery!
Fantastic experience: John was my x-ray technician and he was so nice, caring, and showed me compassion, especially for how nervous I was.
Thank you for your wonderful feedback, Andrea! We're thrilled to hear that John made your experience so positive and comforting. Compassionate care is what we strive for, and it's great to know it made a difference for you. We look forward to seeing you again!
Positive experience: I took away one star due to the wait time. My appointment was scheduled for 2:00 PM, but I wasn’t called back until around 2:35 PM. However, John, who took my X-rays, was very nice, friendly, and efficient. He made the X-ray process quick and easy, and I really appreciated his professionalism.
Thank you for your feedback, Nicole! We're glad to hear that John provided you with a positive experience during your X-ray. We apologize for the wait time and appreciate your understanding. Your comments help us improve our services.
Negative experience: The most shity place ever took 5 hr just to do a scan and most un organized place ever seen in my life
We’re truly sorry to hear about your experience. We appreciate your feedback as it helps us improve our services. Please reach out to us directly at the office so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Fantastic experience: John was very thorough with his examination on my teeth. He was aware I’m hard of hearing and made an effort to make me feel comfortable. Thank you to this western dental.
Thank you for your wonderful feedback, Shannon! We're thrilled to hear that John made your visit comfortable and thorough. Our team is dedicated to providing attentive care, and it's great to know we succeeded. We look forward to seeing you again!
Fantastic experience: Love this place, John did my X-rays fast. Nataly was very knowledgeable and answered all of my questions making my appointment easier ! It was a painless experience! Thank you so much see you next time!
Thank you so much for your wonderful review, Bri! We're thrilled to hear that John and Nataly made your appointment a smooth and painless experience. Your kind words motivate us to continue providing the best care possible. We look forward to seeing you again soon!
Fantastic experience: John did an amazing job with my X-rays! He is thorough, responsible, and pays great attention to detail. He was also very patient and gentle, making sure I was comfortable every step of the way. Truly a great asset to the clinic. Five stars!
Thank you for your wonderful feedback, Vivian! We're thrilled to hear that John provided you with such attentive and gentle care during your X-rays. His dedication to ensuring patient comfort is truly commendable. Your kind words mean a lot to our team at Western Dental & Orthodontics, and we look forward to seeing you again!
Fantastic experience: John is really nice in assiting me with my dental xray.
Thank you for your wonderful feedback, Micah! We're thrilled to hear that John provided excellent assistance during your dental x-ray. Our team is dedicated to making every visit a positive experience, and it's great to know we hit the mark with you. We look forward to seeing you again soon!
Fantastic experience: John at the Vacaville location is very helpful, nice and quick with X-rays.
Thank you for your wonderful feedback, Corinna! We're thrilled to hear that John provided you with helpful and efficient service. We appreciate your kind words and look forward to seeing you again at Western Dental & Orthodontics!
Fantastic experience: John was super fast & sweet!!!
Thank you, Athena! We're thrilled to hear that John made such a positive impression with his quick and friendly service. Your satisfaction means a lot to us!
Fantastic experience: I take my 4 year old here & we have John. He’s so patient w/ her. He’s absolutely amazing !!
Du Juana, we are thrilled to hear about your positive experience with John! His patience and care truly make a difference for our little patients. Thank you for sharing this wonderful feedback!
Fantastic experience: Wait time was short, receptionist was very helpful, John was very friendly and efficient with the X rays!
Thank you for the wonderful feedback, Lana! We're thrilled to hear that you had a positive experience with our team. We'll make sure to share your compliments with John and the receptionist. Looking forward to seeing you again soon!
Fantastic experience: I had a deep cleaning done and the hygienist that did it was supreet and she was the most gentlest light handed person I've ever had to do a cleaning on me or anything I didn't feel the shots that you did for the numbing and the cleaning wasn't as harsh as it normally is.
Thank you for your wonderful feedback, Melissa! We're thrilled to hear that Supreet provided such a gentle and comfortable cleaning experience. Our team always strives to make dental visits as pleasant as possible, and it's great to know we succeeded with you. Looking forward to seeing you again soon!
Fantastic experience: John works very fast and efficiently
Thank you for the fantastic feedback, Nadi! We're thrilled to hear that John’s speed and efficiency made a positive impression. Your satisfaction is our priority, and we look forward to serving you again soon!
Fantastic experience: Xray technician John is excellent! Very clean, professional, friendly, fast but gentle and accurate. Great job all around!
Thank you for your wonderful feedback, Stacy! We're thrilled to hear that John provided you with such excellent service. Your kind words about his professionalism and care mean a lot to us. We look forward to seeing you again soon!
Fantastic experience: Excellent service, very professional, very clean, and the service is of very good quality.
Thank you for your wonderful review, Florencia! We're thrilled to hear that you experienced excellent service and found our facility to be professional and clean. Your satisfaction with the quality of our services is our top priority, and we look forward to welcoming you back soon!
Fantastic experience: I got seen by John and he was very professional and patient during the entire process. John has an amazing work ethic. Highly recommend you to see him you’ll be in good hands.
Thank you for your wonderful feedback, Crystal! We're thrilled to hear that John provided you with such professional and patient care. We appreciate your recommendation and look forward to welcoming you back to Western Dental & Orthodontics soon!
Fantastic experience: Dental office visit was good. The person who saw me named John was also helpful as well.
Thank you for the wonderful feedback, HarmonySword! We're thrilled to hear that your visit went well and that John was able to assist you effectively. We look forward to seeing you again!
Fantastic experience: John was excellent and great customer service thank you John
Thank you for your wonderful feedback, Alan! We're thrilled to hear that John provided you with excellent service. We appreciate your support and look forward to serving you again soon!
Fantastic experience: John was very polite and helped in my appointment
Thank you for your feedback, Martin! We're thrilled to hear that John provided you with polite and helpful service during your appointment. Your satisfaction is our top priority, and we look forward to serving you again at Western Dental & Orthodontics!
Fantastic experience: The guy who took my pictures, john, was very efficient and speedy!
Thank you, Jaelyn! We're thrilled to hear that John provided you with efficient and speedy service during your photo shoot. At Western Dental & Orthodontics, we strive to ensure all aspects of your experience are top-notch. We appreciate your feedback and look forward to welcoming you back!
Fantastic experience: John was the x-ray tech that helped me and he was very thorough and kind throughout the process.
Thank you so much for your kind words, Julie! We're thrilled to hear that John provided you with thorough and compassionate care during your visit. At Western Dental & Orthodontics, we strive to create a welcoming environment for our patients, and it's wonderful to know we succeeded with you. We look forward to serving you again in the future!
Fantastic experience: Nataly and Itzuri were both great. They were both super friendly, helpful, and made the appointment easy. They answered every concern I had and made me feel comfortable, and were great to talk to. I really appreciate the great service that is hard to come by these days.
Thank you so much for your kind words, Luis! We're thrilled to hear that Nataly and Itzuri provided you with such friendly and helpful service during your appointment at Western Dental & Orthodontics. Our team strives to make every visit comfortable and enjoyable, and it's wonderful to know that we succeeded in your case. We truly appreciate your feedback and look forward to seeing you again soon!
Positive experience: The wait times here so horrid on Saturday but Jonn was fantastic on X-rays
We’re truly sorry to hear about your experience. We appreciate your feedback as it helps us improve our services. Please reach out to us directly at the office so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Negative experience: We waited over two hours with no explanation or care. People should not be scheduled at a certain time if they’re going to be seen over two hours after that time. The girl at the front desk just said “that’s just how it is” and so did the manager. There needs to be respect for people’s time, and if there isn’t, the bare minimum is to check in and give a heads up. Horrible.
We sincerely apologize for the experience you had at Western Dental & Orthodontics. Your time is valuable, and we regret that we fell short in communicating delays during your visit. We appreciate your feedback and will work to improve our service and ensure better communication in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience next time.
Positive experience: John was amazing to work with. He is hardworking, always kind, and pays close attention to every detail. His professionalism, dedication, and positive attitude made the entire experience smooth and enjoyable. I highly recommend John to anyone looking for someone who consistently delivers excellent work.
Thank you so much for your kind words, Lion Eagles! We're thrilled to hear that John provided you with a smooth and enjoyable experience. His dedication and attention to detail are truly commendable, and we appreciate your recommendation. At Western Dental & Orthodontics, we strive to ensure every patient receives excellent care. We look forward to serving you again in the future!
Fantastic experience: So far this place has literally helped me. John is cool and knows how to communicate. Most places I've been to, when it came to X-rays they were rude and aggressive. Here they are gentle and nice. They hear you out and understand where you are coming from they are very caring when it comes to your concerns. Highly recommend and Thank you It's always a great experience they never disappoint.
Thank you, Glow! We're thrilled to hear that you had such a positive experience at Western Dental & Orthodontics. John and the team always strive to provide gentle and caring service, especially during X-rays. Your recommendation means a lot to us, and we look forward to continuing to provide you with exceptional care.
Fantastic experience: John was great doing my xrays,thank you John.
Thank you, Jessica! We're thrilled to hear that John provided you with great service during your X-rays. At Western Dental & Orthodontics, we strive to ensure every patient has a positive experience. We appreciate your feedback and look forward to seeing you again soon!
Fantastic experience: Jonathan he is super fast and good dentist assisten
Thank you so much for your kind words, Laura! We're thrilled to hear that Jonathan made your experience a great one. At Western Dental & Orthodontics, we strive to provide fast and effective care, and it's wonderful to know that our team's efforts are appreciated. We look forward to seeing you again for your dental needs!
Fantastic experience: Amazing staff and johan is too good and kind
Thank you so much for your kind words, A.J S! We're thrilled to hear that you had a great experience with our amazing staff, especially Johan. At Western Dental & Orthodontics, we strive to create a welcoming environment and provide exceptional care. We truly appreciate your feedback and look forward to serving you again soon!
Fantastic experience: John did an amazing job!
Thank you so much for your wonderful feedback! We're thrilled to hear that John did an amazing job. At Western Dental & Orthodontics, we strive to provide exceptional care, and it's great to know we met your expectations. We look forward to serving you again in the future!
Fantastic experience: John the x-ray technician was very friendly and professional. He made the x-ray experience simple and painless. I would recommend him as an x-ray technician to anyone. Very thorough and good at his job.
Thank you, Taffalina, for your wonderful feedback! We're thrilled to hear that John made your x-ray experience so simple and painless. At Western Dental & Orthodontics, we strive to provide friendly and professional care, and it's great to know we hit the mark. We appreciate your recommendation and look forward to seeing you again for any of your dental needs!
Fantastic experience: I’ve had a great experience at Western Dental. The office is always clean, organized, and the staff is friendly and professional. I especially want to recognize John, who takes my X-rays. He is always kind, patient, and makes me feel comfortable throughout the entire process. He explains everything clearly, works efficiently, and keeps everything very clean. His positive attitude and professionalism make every visit a much better experience. Thank you to John and the entire team at Western Dental for providing excellent care. I truly appreciate the great service and highly recommend this office!
Thank you so much for your wonderful review, Mrs. Boutte! We are thrilled to hear that you had a great experience at Western Dental. It's fantastic to know that our office's cleanliness and our team's professionalism made a positive impact on your visits. We will be sure to pass along your kind words to John, as he truly exemplifies the caring and attentive service we strive to provide. We appreciate your recommendation and look forward to seeing you again soon!
Negative experience: Had an appointment at 2:30 for my son and it took them over 45 minutes after my appointment to call us back for x-rays and the person kept talking to him like an adult and that’s why he wasn’t understanding what to do “ maintain the bite” is not something a 3 year old understands and then we sat back in the waiting room for a while and it’s 4:09 and we are still here. Why schedule so many people if you don’t have the workers to deal with all the appointments scheduled
We sincerely apologize for the long wait and any frustration caused during your son's appointment. It's important to us that both parents and children feel comfortable and understood. Your feedback about communication with young children is valuable, and we appreciate you bringing this to our attention. We are committed to improving the experience for our patients and their families. Thank you for sharing your thoughts with us, and we hope to provide a better experience in the future.
Positive experience: John's been great with my xrays. Staff has been kind and professional.
Thank you, Tammy, for your kind words! We're thrilled to hear that John and our staff provided you with great service during your x-ray visit. At Western Dental & Orthodontics, we strive to create a professional and welcoming environment for all our patients. We appreciate your feedback and look forward to seeing you again soon!
Positive experience: The wait can be frustrating but once in the back good care. John is kind and patient when doing x-rays. Miguel is kind and Dr. Gomez is always patient, kind and thorough ensuring your questions are answered and gentle.
Thank you for your thoughtful review, Tracy! We're glad to hear that once you were in the back, you received good care from John, Miguel, and Dr. Gomez. We understand that the wait can be frustrating, and we appreciate your patience. Your feedback motivates us to continue providing a welcoming environment and exceptional service at Western Dental & Orthodontics. We look forward to seeing you again soon!
Negative experience: Don’t go to this western dental in Vacaville California this the worst dental office people are waiting no one seems to work in the front but you will hear the talking in the back
We’re truly sorry to hear about your experience at Western Dental in Vacaville. We understand how important timely service is, and we apologize for the wait and any frustration it caused. Your feedback is valuable, and we will use it to improve our processes. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Fantastic experience: John is the best xray tech at western dental. He is so fast and good at what he does!
Thank you for your wonderful feedback, Nicole! We're thrilled to hear that John made such a positive impression during your visit to Western Dental. His speed and skill truly make a difference in our patients' experiences. We appreciate your kind words and look forward to seeing you again soon!
Positive experience: The staff provide great communication and explain the procedure in detail. John is efficient in completing the x-rays treatment. However, the waiting time can take a little long to be assisted. Overall, I had a great experience.
Thank you, Andreina, for your wonderful feedback! We're thrilled to hear that you appreciated our staff's communication and John's efficiency during your x-ray treatment. We also understand that waiting times can be improved, and we appreciate your patience. Your insights help us enhance our services. We're glad you had a great experience overall and look forward to seeing you again at Western Dental & Orthodontics!
Fantastic experience: My first time here Well my apoiment was at 10.30 and jhon called me 11.50 he was fast doing everything quickly he's a good person
Thank you, Saray, for your wonderful review! We're thrilled to hear that you had a positive experience during your first visit to Western Dental & Orthodontics. It's great to know that John provided you with quick and efficient service. We appreciate your kind words and look forward to seeing you again soon!
Fantastic experience: John is always phenom with my Xrays. So nice and thorough. Always in great hands.
Thank you so much for your kind words, Nyjo! We're thrilled to hear that John has been providing you with thorough and excellent care during your X-ray visits. At Western Dental & Orthodontics, we strive to ensure every patient feels comfortable and well taken care of. We appreciate your feedback and look forward to seeing you again soon!
Positive experience: John was very understanding and quick to do the X-rays
Thank you for your positive feedback, Aj! We're glad to hear that John was understanding and prompt with your X-rays. At Western Dental & Orthodontics, we strive to provide our patients with excellent care and service. We appreciate you taking the time to share your experience and hope to see you again soon!
Fantastic experience: It’s my first time coming to western Dental here in Vacaville. Dr. John was the person who help me out with the issues that I was having and I had a great experience! Very professional and helpful. I will be coming back!!!
Thank you, Jesus, for your fantastic review! We're thrilled to hear that you had a great experience at Western Dental & Orthodontics with Dr. John. Our team is dedicated to providing professional and helpful care, and it's wonderful to know that we met your expectations. We look forward to seeing you again at your next appointment!
Fantastic experience: John was very fast and efficient. They were very busy when I came in but he worked well under the pressure and maintained friendly and professional. I would definitely come back
Thank you so much for your fantastic review! We're thrilled to hear that John provided you with fast and efficient service, even during a busy time. Our team takes pride in delivering friendly and professional care, and we look forward to welcoming you back to Western Dental & Orthodontics for your future dental needs!
Negative experience: Worst dental experience I’ve ever had
We sincerely apologize for your experience, Victoria. At Western Dental & Orthodontics, we strive to provide a positive and comfortable environment for all our patients. Your feedback is invaluable, and we would like to understand more about your visit to address any concerns. Please feel free to reach out to us directly so we can assist you further. Thank you for your feedback.
Fantastic experience: John was Very nice and helpful.
Thank you so much for your kind words, Lisa! We're thrilled to hear that John was able to assist you and provide a helpful experience. At Western Dental & Orthodontics, we strive to deliver excellent service to all our patients. We look forward to seeing you again soon!
Fantastic experience: Great experience John is the best
Thank you so much for your wonderful review, Donny! We're thrilled to hear that you had a great experience and that John made such a positive impression. At Western Dental & Orthodontics, we strive to provide exceptional care and it's always rewarding to hear feedback like yours. We look forward to seeing you again soon!
Negative experience: I went in expecting a simple dental cleaning, but instead I spent nearly three hours at the office and all they did was take X-rays. No cleaning was performed, despite that being the reason for my visit. Three hours for X-rays is an unreasonable amount of time and a complete waste of my day. What makes it even more frustrating is receiving a generic apology afterward. Instead of offering a “sorry,” try respecting your patients’ time and being upfront about what will actually be done during the appointment. Very disappointing experience. I won’t be returning.
We sincerely apologize for the inconvenience you experienced during your visit to Western Dental & Orthodontics. Your feedback is important to us, and we will work on improving our communication regarding appointment expectations. Thank you for sharing your thoughts, and we hope you will give us another chance in the future.
Fantastic experience: I had a good dentist exam except I had two cavities. John did and always does a over the top supurb job. . . .
Thank you for your kind words, Mary! We're thrilled to hear that you had a positive experience during your dentist exam at Western Dental & Orthodontics. It's great to know that John provided you with superb care, even though you found out about the cavities. We appreciate your feedback and look forward to seeing you again for your next visit!
Fantastic experience: Fast and easy. Customer service was tremendous.
Thank you for your wonderful feedback, Muki! We're thrilled to hear that you found our service fast and easy, and that our customer service team made a positive impression. At Western Dental & Orthodontics, we strive to provide exceptional care, and it's great to know we met your expectations. We look forward to serving you again soon!
Negative experience: Absolutely awful experience! I waited a long time to be seen and once I got seen they didn’t finish my appointment and send me back home because the dentist was “behind in appointments” They couldn’t find anything for me to come back the following days. So, if you value your time do not waste your money and time here. Poor management overall!
We sincerely apologize for the negative experience you had at Western Dental & Orthodontics. Your time is valuable, and we regret that our scheduling did not meet your expectations. We appreciate your feedback, as it helps us improve our management and service. Please consider reaching out to us directly so we can address your concerns and work towards a better resolution. Thank you for bringing this to our attention.
Fantastic experience: He’s improved since the last time I’ve been here. Way more friendly as well as focused!
Thank you so much for your kind words, Ashley! We're thrilled to hear that you've noticed the improvements and enjoyed a more friendly and focused experience with us at Western Dental & Orthodontics. Our team is dedicated to providing exceptional care, and your feedback truly motivates us to keep up the great work. We look forward to seeing you again soon!
Fantastic experience: John was great and gentle. With the amount of pain and swelling I had. Thank you
Thank you so much for your kind words, Jenell! We're thrilled to hear that John provided you with gentle care and that you felt supported during your treatment. Your comfort is our priority at Western Dental & Orthodontics, and we appreciate you taking the time to share your experience. Looking forward to seeing you again!
Fantastic experience: John took my ex rays and he was nice and did X-rays and did a good job. Dr. Gomez did my exam and referred me to a specialist. I am very pleased with their work.
Thank you, Ladrena, for your wonderful review! We're thrilled to hear that John and Dr. Gomez provided you with excellent care during your visit. It's our goal at Western Dental & Orthodontics to ensure every patient leaves satisfied, and we're glad you had a positive experience. If you need any further assistance or have questions, don't hesitate to reach out. We look forward to seeing you again!
Fantastic experience: Amazing experience! John was efficient and friendly; made the x-ray experience flawless! Very thankful all around for my experience at western dental.
Thank you so much for your wonderful feedback, Ashley! We're thrilled to hear that you had an amazing experience with John at Western Dental & Orthodontics. It's great to know that the x-ray process was efficient and seamless for you. Your kind words motivate us to continue providing exceptional care. We look forward to seeing you again soon!
Negative experience: Wait times take 2 to 3 hours after the Start time, there’s no consistency with the dentist. They will not do what’s recommended per x-rays
We sincerely apologize for the long wait times and the inconsistency you've experienced with our dental team at Western Dental & Orthodontics. Your concerns regarding the treatment recommendations based on x-rays are important to us, and we appreciate your feedback as it helps us strive for improvement. We aim to provide a better experience for all our patients, and we hope to have the opportunity to serve you better in the future. Thank you for sharing your thoughts with us.
Fantastic experience: It is my 1st time to visit Western Dental & Orthodontics. My appointment was at 9am but I waited for more than an hour before John called my name. John did my xray and he moved very fast. He sat me to the dentist chair and I waited for the dentist to check on my teeth. I'd say they are very efficient. There were so many patients that morning. The clinic was so busy.
Thank you for your wonderful feedback, Rebecca! We're thrilled to hear that your first visit to Western Dental & Orthodontics was a positive one, despite the wait. Our team works diligently to provide efficient care even during busy times, and it's great to know that John helped make the experience smooth for you. We look forward to seeing you again for your dental needs!
Positive experience: Radiographer John is nice and fast. We met Dr Gomez for first time who’s good and patiently explained and answered my parents concern.
Thank you for your feedback, Nora. We're glad to hear that you had a positive experience with Radiographer John and Dr. Gomez, who takes the time to address patient concerns. We appreciate your input and hope to enhance your next visit with us at Western Dental & Orthodontics.
Negative experience: I normally try to give businesses grace because I understand mistakes happen, but my experience with Western Dental turned into one of the most frustrating and exhausting customer service experiences I’ve ever dealt with. What should have been a straightforward dental process became months of confusion, repeated phone calls, lack of communication, billing issues, and constantly having to follow up myself just to get answers. The biggest issue involved my implant and insurance billing. After spending a significant amount of money out of pocket, I later discovered that the implant was apparently never billed to my insurance the way I was originally led to believe. I ended up having to contact Delta Dental myself multiple times just to confirm what had and had not been submitted. Trying to get clear answers from Western Dental was extremely difficult because every conversation seemed to lead to different information. On top of that, the refund process became a long ordeal of its own. I was told different timelines at different points, including waiting months for updates, and it often felt like I had to constantly chase down information instead of receiving proactive communication. At one point I was even informed they had switched systems, which delayed things further and caused even more confusion regarding the status of my request. I also went through the process of filing complaints and trying to escalate concerns because I felt like my situation was not being properly addressed. While some employees were polite during phone conversations, the overall experience left me feeling extremely frustrated, stressed, and unheard as a customer. No patient should have to spend this much time trying to understand billing, refunds, and insurance processing after already dealing with dental procedures themselves. To be fair, not every staff interaction was negative, and I do believe there are employees there trying to do their jobs. However, the overall organization, communication, billing transparency, and follow-through seriously need improvement. Dental work is already stressful enough without patients having to fight for answers afterward. I truly hope Western Dental improves its customer service systems, billing accuracy, and communication because experiences like this can completely damage trust with patients. Based on everything I personally went through, I would strongly encourage anyone considering major dental work here to carefully review all paperwork, confirm insurance submissions directly with their insurance provider, and keep detailed records of every conversation and payment.
We sincerely apologize for the frustration you experienced with our customer service at Western Dental. Your feedback highlights important areas for improvement, and we appreciate you sharing your concerns. Thank you for your honesty, and we hope to make necessary changes to ensure a better experience for all our patients in the future.
Negative experience: I normally try to give businesses grace because I understand mistakes happen, but my experience with Western Dental turned into one of the most frustrating and exhausting customer service experiences I’ve ever dealt with. What should have been a straightforward dental process became months of confusion, repeated phone calls, lack of communication, billing issues, and constantly having to follow up myself just to get answers. The biggest issue involved my implant and insurance billing. After spending a significant amount of money out of pocket, I later discovered that the implant was apparently never billed to my insurance the way I was originally led to believe. I ended up having to contact Delta Dental myself multiple times just to confirm what had and had not been submitted. Trying to get clear answers from Western Dental was extremely difficult because every conversation seemed to lead to different information. On top of that, the refund process became a long ordeal of its own. I was told different timelines at different points, including waiting months for updates, and it often felt like I had to constantly chase down information instead of receiving proactive communication. At one point I was even informed they had switched systems, which delayed things further and caused even more confusion regarding the status of my request. I also went through the process of filing complaints and trying to escalate concerns because I felt like my situation was not being properly addressed. While some employees were polite during phone conversations, the overall experience left me feeling extremely frustrated, stressed, and unheard as a customer. No patient should have to spend this much time trying to understand billing, refunds, and insurance processing after already dealing with dental procedures themselves. To be fair, not every staff interaction was negative, and I do believe there are employees there trying to do their jobs. However, the overall organization, communication, billing transparency, and follow-through seriously need improvement. Dental work is already stressful enough without patients having to fight for answers afterward. I truly hope Western Dental improves its customer service systems, billing accuracy, and communication because experiences like this can completely damage trust with patients. Based on everything I personally went through, I would strongly encourage anyone considering major dental work here to carefully review all paperwork, confirm insurance submissions directly with their insurance provider, and keep detailed records of every conversation and payment.
We sincerely apologize for the frustrating experience you had with us at Western Dental. Your feedback is invaluable. Thank you for bringing this to our attention, and we hope to improve our systems to ensure a better experience for our patients in the future. Your trust is important to us, and we appreciate your understanding as we work to enhance our customer service.
Negative experience: I had an appointment, but when I arrived, I was informed that the shipment had not come in yet, so I have to come back. If they had notified me ahead of time that it had not arrived, I would not have needed to take leave from work. Unfortunately, I ended up taking leave for nothing.
We sincerely apologize for the inconvenience you faced during your appointment. We understand how valuable your time is, especially when taking leave from work. Your feedback is important to us, and we will strive to improve our communication regarding shipment arrivals. Thank you for bringing this to our attention, and we hope to provide a better experience in the future.
Negative experience: My experience with this place is very bad. I came in for emergency dealing with, and I scheduled me a month out. I just called to find out when my appointment was. And they told me I had missed it. Said they called me on the 19th. With voicemail which I had never received. Their professionalism is a joke and I will never go to this place. So many things to complain about. So now i'm sitting here in pain still after a month. I would not recommend this place to my enemies.
We sincerely apologize for the negative experience you've had at Western Dental & Orthodontics. Your feedback is important to us, and we will take your comments seriously to improve our services. We understand your frustration and regret that we fell short of your expectations. If you would be willing, we encourage you to reach out to us directly so we can address your concerns more thoroughly.
Negative experience: I was not impressed with the customer service. I called in to make an appointment. Was given an appointment right away but on a closed office day. Got notified day before that office was closed and for me to reschedule. Was reschedule for same day but earlier. When I questioned it, I was just told it was scheduled. Went to my appointment but sure enough the office was closed. I called and received apology and was given appt for the next dad. When I arrived I was greeted coldly and gave my name and was asked for id and insurance card. I had filled out pre appointment forms on line and informed the receptionist. She looked it up and printed the form out and was asked to sign the forms. I handed back in by my appointment time. Waited half an hour before the receptionist called me up and said that my insurance did not cover X-rays and that it will be out of my pocket so I said how much will it be. She was going to look it up and when I mentioned that the insurance shows paying for the X-rays. She said not for the full mouth X-ray required for new patients. She went to look what my out of pocket was she said the insurance changed so they are waiting for update. So I waited for more than half an hour (1 hour over my appt). I asked how long I have to wait. She really didn’t know. We can call you when we get the answer. So I wasn’t going to be seen that day. I’m still waiting to get a call back. This is really unprofessional in my opinion. I am not recommending Western Dental and probably won’t go back there.
We’re very sorry to hear about your experience and understand your frustration. It’s disappointing to learn that our customer service did not meet your expectations, especially regarding appointment scheduling and insurance coverage. We strive to provide exceptional care, and your feedback is invaluable in helping us improve. Please feel free to reach out directly so we can address your concerns further. Thank you for bringing this to our attention.
Fantastic experience: Wonderful experience John was a very professional, kind, caring and patient
Thank you so much for your kind words, Ollie! We're thrilled to hear that you had a wonderful experience with John at Western Dental & Orthodontics. Our team strives to provide professional and compassionate care, and it's great to know that it made an impact on your visit. We look forward to seeing you again soon!
Negative experience: I had booked an appointment over the phone & provided my insurance so I would know if they take before I get . They said yes . I got here 20 mins early they said that I should do that to fill out paperwork. Once I got here . The front desk person Jaslin who seems like she hates her job , Said they didn't check for my insurance, also the two procedures I was going to get done were not gonna be able to get done that day after they already told me they would be able to do it because they couldn't check my insurance which they had already gotten the information prior. They said they had to cancel my appointment. It's my day off. I left friends and family early to be able to make it to this appointment. They should have let me know that before hand. I basically drove down for nothing . When I asked if I can be rescheduled for tomorrow morning, they said they didn't have anything one month out. I don't know what's going on, but this was very unprofessional very unorganized. They didn't really care. I will not be rescheduling back with them.
We sincerely apologize for the experience you had at Western Dental & Orthodontics. It's disappointing to hear that your appointment did not go as planned, and we understand how frustrating it must be to have driven down only to face these issues. Your feedback regarding the communication and organization is invaluable, and we will address it with our team to ensure better service in the future. Thank you for bringing this to our attention, and we hope you might consider giving us another chance down the line.
Fantastic experience: Had a good experience, wait time was a little longer than usual. Dr Kumaran makes the visit easy and I'm not a fan of the dentist and the sales girl Andrea helped me understand my insurance policy and realize I need better coverage than delta, in the end she helped put me on a payment plan
Thank you, Luis, for your kind words! We're thrilled to hear that you had a good experience at Western Dental & Orthodontics. We appreciate your understanding regarding the wait time and are glad that Dr. Kumaran and Andrea could assist you with your insurance and payment plan. Your comfort and satisfaction are our top priorities, and we look forward to seeing you again soon!
Fantastic experience: Long process, but thru it all it was excellent experience. All employees we helpful in answering any questions, helpful in scheduling app to fit my schedule, educating on the care and feeding of my new dentures.
Thank you, Diana, for your wonderful feedback! We’re thrilled to hear that you had an excellent experience, despite the long process. Our team always strives to provide the best support and education for our patients, especially when it comes to caring for their new dentures. We appreciate your kind words and look forward to seeing you again at Western Dental & Orthodontics!
Fantastic experience: John was very professional and kind. he did mg xrays fast and was patient with me having troubles with my jaw since i just broke it.
Thank you so much for your kind words, Sunday! We're thrilled to hear that John provided you with professional and compassionate care during your visit. Your comfort is our priority, and it's wonderful to know that he was patient with you during your treatment. We wish you a speedy recovery with your jaw, and we look forward to seeing you again at Western Dental & Orthodontics!
Negative experience: Appt was at 2pm it’s 3:45 and nothing has been done to my teeth. Don’t bother
We sincerely apologize for the experience you had at Western Dental & Orthodontics. Your time is valuable, and we are sorry for the delay in your appointment. We strive to provide timely and quality care. Please reach out to us directly at +1 707-301-4096 so we can address your concerns and improve your experience. Thank you for your feedback.
Negative experience: What a joke this place is! Walked in for my appointment and the receptionist is literally sitting in her chair with one leg crossed browsing instagram as she checks me in?!?!? And to make things worse I sat and waited for an hour to even be seen! They did X-rays and then told me okay you can’t see the dentist because we are short on time?!?!? What the?!?!? Such unprofessional staff, won’t be returning. Total waste of time.
We’re truly sorry to hear about your experience at Western Dental & Orthodontics. Your feedback about the wait time and staff professionalism is important to us, and we will take it into consideration as we strive to improve our services. Thank you for bringing this to our attention, and we wish you the best moving forward.
Fantastic experience: John was very helpful, patient and professional while doing the my x-ray.
Thank you so much for your kind words, Angeline! We're thrilled to hear that John provided you with such helpful, patient, and professional service during your x-ray. Your positive feedback means a lot to us, and we look forward to serving you again in the future!
Fantastic experience: John did a great job with X-ray
Thank you, Adelin! We truly appreciate your positive feedback about John and the X-ray service at Western Dental & Orthodontics. It's wonderful to hear that you had a great experience. Our team is dedicated to providing exceptional care, and your kind words inspire us to keep up the good work. We look forward to seeing you again!
Fantastic experience: John was very attentive and quick made it very easy and clear to what he was doing !
Thank you for your wonderful feedback! We're thrilled to hear that John was attentive and made your experience clear and easy. At Western Dental & Orthodontics, we strive to provide exceptional care, and it's great to know our efforts are appreciated. We look forward to seeing you again soon!
Positive experience: John is such a good employee. He got me in quickly and with quality. He got me in a room within 15 minutes. Definitely will come back
Thank you so much for your kind words, Sebastian! We're thrilled to hear that John provided you with quick and quality service. We appreciate your feedback and look forward to welcoming you back to Western Dental & Orthodontics for your future dental needs!
Fantastic experience: John was a great dentist assistant. Wonderful with my X-rays
Thank you so much for your kind words, Rontral! We're thrilled to hear that John made your experience comfortable and enjoyable, especially with your X-rays. At Western Dental & Orthodontics, we strive to provide exceptional care, and it's great to know that our team is making a positive impact. We look forward to seeing you again for your future dental needs!
Fantastic experience: John has always been very thorough prepping for X-rays and the staff has always been kind despite the wait times.
Hi Shanice, thank you for your wonderful review! We're thrilled to hear that John provided thorough care during your X-ray prep and that our staff's kindness made your visit more pleasant. We appreciate your patience with the wait times and look forward to continuing to provide you with exceptional service at Western Dental & Orthodontics!
Negative experience: Waiting and waiting and waiting. Even we have appointments. Each time we need hours.
We sincerely apologize for the long wait times you've experienced, Susan. Your time is valuable, and we regret that we did not meet your expectations during your visits. We appreciate your feedback as it helps us improve our services at Western Dental & Orthodontics. If you have any further concerns, please feel free to reach out to us directly. Thank you for your understanding.
Fantastic experience: Lubby and Saini were great! Very comfortable and fast!
Thank you so much for your wonderful feedback, Chelsea! We're thrilled to hear that Lubby and Saini provided you with a comfortable and efficient experience at Western Dental & Orthodontics. Our team strives to ensure every visit is enjoyable, and your kind words motivate us to keep up the great work. We look forward to seeing you again!
Fantastic experience: Amazing staff and friendly environment thank you western dental
Thank you for your wonderful feedback, Lola! We’re thrilled to hear that you had a positive experience with our amazing staff at Western Dental & Orthodontics. Creating a friendly environment is our priority, and it's great to know we achieved that for you. We look forward to seeing you again soon!
Fantastic experience: Best experience ever with Doctor Gomez, always takes care of my mom. The girls at the front desk always so welcoming.
Thank you so much for your wonderful feedback, Manuel! We're thrilled to hear that you had the best experience with Dr. Gomez and that our front desk team made you feel welcome. Providing exceptional care for our patients and their families is our top priority at Western Dental & Orthodontics. We look forward to continuing to serve you and your mom!
Fantastic experience: John the x-ray technician was very fast and helpful. The staff is great and accommodating.
Thank you for your kind words, Paul! We're thrilled to hear that John provided you with fast and helpful service. Our team strives to create a great experience for all our clients, and your feedback is greatly appreciated. We look forward to serving you again!
Fantastic experience: I’ve had such a beautiful experience here. The ladies at the front desk are always so warm, welcoming, and effortlessly on top of everything—they truly set the tone the moment you walk in. As for my braces journey, the team has been nothing short of amazing. They’re precise, professional, and consistently deliver with care and excellence. I always feel taken care of, and their kindness never goes unnoticed. It’s rare to find a place that combines such high-level service with genuine energy—absolutely love it here. Thank you !
Thank you so much for your wonderful review, Kelly! We’re thrilled to hear that you’ve had such a positive experience at Western Dental & Orthodontics. Our team is dedicated to providing exceptional care, and your kind words truly motivate us to continue delivering the best service possible. We're excited to support you on your braces journey and appreciate your recognition of our friendly staff! We look forward to seeing you again soon!
Negative experience: Very frustrating experience. My husband had a 10:30 AM appointment for his first visit. We arrived on time, checked in, and then sat in the waiting room for two full hours before he was finally called back at around 12:30 PM just for X-rays and a quick checkup. After waiting nearly three hours total, we were then told that no cleaning would be done today because the clinic needs to wait about three weeks for insurance approval. This is something that should have been clearly explained when the appointment was scheduled. Most people reasonably assume a dental appointment includes a cleaning unless told otherwise. Instead, patients are expected to block out half their day, wait for hours, and then be told to come back weeks later. This clinic appears to mostly serve Medi-Cal patients, which is important and necessary. However, that should not mean patients are left waiting hours past their appointment time without clear communication about what the visit will actually include. People still have jobs, families, and schedules. Sitting for hours just to receive a quick exam and be told to return weeks later is not an acceptable use of patients’ time. Something about the scheduling, wait times, and communication process needs serious improvement.
Dear Monique, we sincerely apologize for your frustrating experience at Western Dental & Orthodontics. Your feedback regarding the lengthy wait time and communication issues is invaluable to us. We understand the importance of your time and regret that we fell short of your expectations. We are committed to improving our scheduling and communication processes to ensure a better experience for all our patients in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better next time.
Negative experience: The front office staff unprofessional and had us come to a second appointment for nothing. What a waste of gas after we already was there last week.
Dear Latoya, we sincerely apologize for the experience you encountered. Your feedback is invaluable to us, and we will address these concerns internally to ensure better service in the future. Thank you for bringing this to our attention.
Positive experience: The staff is very nice . Calming and patient. Show care and empathy. Because this you have a little extra wait time . Which I am ok with . Not always happy about it but am ok because of their kindness .
Thank you for your thoughtful review, Ivan. We're glad to hear that our staff at Western Dental & Orthodontics made your experience a positive one with their calming and patient approach. We appreciate your understanding regarding wait times, as we prioritize quality care and empathy in every interaction. We look forward to serving you again soon!
Negative experience: The customer service here sucks I never get a call back I’ve sent several emails no answer no answers on the phone calls the girl working at the front desk is rude she has a bad attitude and doesn’t do her job at all
Thank you for your feedback, Airieca. Your comments regarding our customer service are concerning, and we take them seriously. We strive to provide a welcoming and efficient environment for our patients, and it's clear we fell short in your case. Please reach out to us directly at our office so we can address your concerns and work towards a resolution. Your satisfaction is important to us.
Negative experience: The girl working the front desk today clearly hates her position and should seek employment elsewhere. My appointment was scheduled for 1pm. I did fill out all paperwork online including my insurance info prior to the appointment only to have to fill out the exact same information again. At 1:53p I approached the front desk to ask about how much longer it would be as I had arranged childcare for my appointment, not expecting an hour wait for a cleaning. The receptionist huffed and rolled her eyes telling me she was still getting my chart together….? And that it’s typical to wait that long at this location and she couldn’t give me an ETA. I walked out at 2pm and instantly booked w/ Aspen Dental in Fairfield next weekend. I completely understand that things get behind (I am also in the medical field) but communication and friendliness go such a long way. I will be contacting delta dental to ensure I wasn’t billed for this visit. I’m editing this review to acknowledge that this facility sees mostly medi-cal patients which is why there is zero accountability for making people wait hours for care because they have no other choice. I only chose this facility due to weekend availability due to my job. Definitely won’t return or recommend. The replies from corporate are disingenuous at best and won’t actually spark real change. They get their money regardless.
Dear Jessica, we sincerely apologize to hear your experience did not meet expectations. Please feel free to contact our office directly and we're more than happy to assist you and address any concerns.
Negative experience: As of now I am not impressed, had a 2:00pm appointment. It is now 2:55 and still waiting, the person behind the counter was not apologetic and had it is not my fault attitude and could not answer why it was taking so long to be seen as of now I doubt that we will comeback here again. UPDATE to review still not seen at 3:05 and walked out of the office and will NEVER go back to them again.
Dear John Puckett, thank you for your feedback regarding your recent visit to Western Dental & Orthodontics. This is not the standard of service we strive to provide. Your experience is important to us, and we would greatly appreciate the opportunity to address your concerns directly. Please feel free to contact us at our office. We hope to regain your trust in the future.
Fantastic experience: So my visit today was for a broken temporary crown I had that need to be fixed. The RDA i believe her name was Laya that fixed this time was 1000% better then the DOCTOR that did when I was getting it done the first time. The doctor had to redo the mold like 7 times cause she didnt set it in my mouth far enough. It was very annoying.
Thank you for your feedback, AshleyUnspoken! We're thrilled to hear that Laya provided you with such excellent service during your visit to Western Dental & Orthodontics. We strive to ensure all our patients receive the best care possible, and we appreciate your understanding regarding the initial mold process. If you have any further concerns, please don’t hesitate to reach out.
Negative experience: Currently an hour and a half past my appointment time and still haven't been seen. Waiting room is full. They know they can get away with it because for many in the area this is the only office that accepts their insurance. They won't change. Profits over quality. ETA: it was 3 hours from when I arrived at the office until I actually saw the dentist.
Dear Lillian, we sincerely apologize for the wait you experienced at Western Dental & Orthodontics. We understand how frustrating this can be, especially when you have an appointment scheduled. Your feedback is invaluable, and we are committed to improving our scheduling process to ensure a better experience for all our patients. Thank you for bringing this to our attention, and we hope to serve you better in the future. If you would like to discuss this further, please feel free to reach out to us directly.
Positive experience: Sat for an hour and a half. Had an implant appointment and after that wait they didn't have time to do it.
Dear Glenn,
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the lengthy wait and the inability to complete your appointment. Your time is valuable, and we appreciate your feedback. Please know that we are committed to improving our scheduling and service. If you have further concerns or need assistance, feel free to reach out to us directly. We hope to provide you with a better experience in the future.
Negative experience: HORRIBLE!!! NEVER ON TIME!!!!!! I really tried to give this office the benefit of the doubt, but after coming on 4 separate occasions just to get a cleaning and it still not happening even after paying $110 I requested a refund. At every appointment I had to wait almost an hour or more before being called back which is absolutely ridiculous. I originally came 11/15 and the Dr wanted a note from my OB stating it was safe to be seen during my second trimester. So I rescheduled for 11/22/25 and brought my letter from the OB. Of course the Dr that was supposed to do my cleaning did not come in that day. They offered to take my X-rays and rescheduled me to come back 12/13. Again I had to wait more than an hour before they brought me back. Once they brought me back it was still about 20 minutes before the Dr came to do my exam and then more waiting after he decided what cleaning I needed. I paid $110 and after waiting more time some lady came and asked if I could reschedule because the Dr was still with another patient. My last appointment was rescheduled for 12/18. Again I had to wait about 45 minutes before I was brought back( and I had to inquire how much longer before I was brought back). I decided if they had not started by 3pm ( appt was at 2pm) that I would be requesting a refund and leaving. I was told that the manager would contact me on Saturday once she processed my refund. I did not hear from the manager Saturday nor Monday. When you call it goes straight to a call center so I decided to go after work to check the status of the refund. Of course when I get there the manager is on some call and I had to wait about 20 minutes. It was also a gentleman who asked how much longer because he had been waiting more than an hour past his appointment time!!! Once I speak with the manager she has the nerve to tell me it can take up to 90 days to process my refund!!! I will be calling my bank and doing a chargeback bc that is ridiculous
Hello, due to the sensitivity of this matter, we currently cannot provide a public response. Our team is looking into the situation and once we’re finished reviewing, we will address any questions and concerns. Thank you for your patience and understanding as we work to resolve the situation.
Fantastic experience: My son was really nervous about getting his tooth pulled. The dentist put him at ease and made him feel better. He didn’t feel any pain during the procedure and told the dentist that he was the best dentist ever! I would highly recommend Vacaville Western Dental
Thank you, Holly! We're thrilled to hear that your son had a positive experience with us at Vacaville Western Dental. Our team strives to make every visit as comfortable as possible, especially for our young patients. We appreciate your recommendation and look forward to seeing you both again!
Fantastic experience: Everyone here is really sweet. I'm so thankful for Dr Gomez & his staff. Dr Gomez is literally a life changer for the better. He made me a promise that's he'd get my smile looking the best....& he did. I remember telling him & the staff.while back, I just want to wear lipstick bc at the time, that was NOT happening with the mouth I had nope. But he helped me & her was so incredibly patient with me (I'm a sissy at the dentist) but Dr Gomez knew that & he did wonders anyways. I'd also love to say Thank you so so so much to the front desk staff, the xray techs, the little lady Dr, the boss mamas with the black hair who is literallyan angel & just to everyone @the Vacaville western dental, Thank you everyone With Love, Amber
Thank you so much for your kind words!
Fantastic experience: They were helpful and gave me options for how to move forward with a bridge of mine that came out. We are working towards resolving it.
Thank you, Matthew! We're glad to hear that you found our team helpful and provided with options for your bridge. Your comfort and satisfaction are our top priorities, and we're here to support you every step of the way. Looking forward to helping you resolve this!
Negative experience: Multiple multiple times in the past have I scheduled an appointment and apparently I dont have it scheduled on their system. I gotten braces here and retainers, cleanings and xrays, amazing job on the dentistry, but the scheduling is what I always have a hard time with, I come from Fairfield and I would set days off at work in the past and they would sometimes waste my time and gas. I won’t be coming back. The lady at the desk last week on 9/13 said yes it’d be fine to come in 9/20 at 2:30, I even have the little card they give so YOU dont forget, I’m glad I called prior going in today because I just knew something would be wrong and yeah I wasn’t on the appointment schedule.
Dear Raul, we sincerely apologize for the scheduling issues you've faced. We appreciate your feedback and are glad to hear about your positive experiences with our dentistry. We take your concerns seriously and will work to improve our scheduling process. Thank you for sharing your thoughts.
Positive experience: Nice people and dentist! Might have to wait a bit but it was worth it. 4 stars because of the wait. It's my new dental office. Thanks to all
Thank you for your kind words, Stacy! We're thrilled to hear that you enjoyed your experience with our team. We appreciate your patience during the wait and are glad you find us your new dental home. Your feedback is valuable, and we'll work on improving wait times. Looking forward to seeing you again!
Negative experience: They are the absolute worst. Told me I need 6 root canals done, and they had to refer me out since they lost their licensing for them (shocker). Called all of the offices they referred me to, only for them not to except my health plan, two of which could only do one tooth per year. They wouldn't even send my x-rays over to any other facility. Absolutely awful. Almost any other dental office is better. I was able to get everything done within a month at the one on Monte Vista, and they could do everything in office. Steer clear!
Dear Angelique, we sincerely apologize for your experience and understand your frustration. Your feedback is invaluable to us. Please contact our office directly so we can address your concerns and work towards a resolution. We appreciate your patience and hope to regain your trust.
Negative experience: Perfect dentist for people who like not having anything done and waiting for long amounts of time. I’ve had multiple appointments made just for general cleaning and every time, there’s an hours wait followed by essentially no accomplishments and rescheduling. Please do yourselves a favor and look into finding another office to save yourself from frustration.
Dear Jadadore, we sincerely apologize for your experience at Western Dental & Orthodontics. Your feedback is important to us, and we are sorry to hear about the long wait times and the issues with your appointments. We strive to provide efficient and effective care. We would appreciate the opportunity to address your concerns directly. Please contact our office so we can make this right for you. Thank you for your feedback.
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