University Radiology

Experiencia negativa: The service it's very very very very bad from the people on the counter

Experiencia fantástica: The entire staff at this office demonstrates a passion for their work. This is evident in the care and empathy they show their patients. Thank you—thank you from the bottom of my heart; you have no idea how much this means to so many people.

Experiencia fantástica: Everyone was so nice made my comfortable

Experiencia fantástica: Great experience. Highly recommended

Experiencia fantástica: My greetings to all the staff at East Brunswick.

Experiencia fantástica: Conveniently located for all living around Edison area.

Experiencia fantástica: Excellent service, and good facility. Staff is amazing

Experiencia negativa: This place shows no care or empathy to the patient. For someone who moved from out of state, I was trying to do my best to understand the protocol about past medical history. The I was given partial info and came in with impression that what I had with me was sufficient. Turned out that was not sufficient and I had to come back. When I was trying to explain to the office manager about patients given partial or inconsistent info about the policy or protocol, the office manager stonewalled me and twisted the issue as if the patient did not care about their own health. Dont come here wasting your time if you are looking for help moving from out of state.

Experiencia negativa: Do these employees take lessons on rudeness and meaness? I've been to Metuchen and Somerset and employees are so nice and pleasant. No wonder Edison has available appointments, no one wants to go there. Receptionist had long lines and let people stand there while they talked about people in the waiting room. Only went there because they were the only place with appointments. Manager needs to teach their employees people skills.

Experiencia fantástica: Very friendly and professional staff

Experiencia positiva: Went to the Metuchen office, had to wait a bit but that was ok. The tech was fantastic, Then came the downfall. They wanted to take the full co-pay, co-insurance funds when I got there to the sum of about $1400. I was floored. I ended up giving them about $700. Then the harassment started, multiple bills, phone calls & emails for the balance. I guess they believed money grows on trees. I never experienced such abusive greediness with a medical bill, borderline harrasment. No care for the patient. I paid it slowly as funds were available and they still sent final notice bills. Wake up people, I was paying you! I finally paid it off after another round of harassing calls & letters. Great way to treat senior citizens.

Experiencia fantástica: I have been going to this location for past 24 years. And their services are always courteous and reliable. I never have to wait that long. I get done very fast no matter if it is walk in x-ray or appointment ultrasound or mammogram, minimal wait time. Staff is always nice . Online portal is very useful, scheduling an appointment, check in and to see my results all very accessible and easy.

Experiencia fantástica: I brought my mom here recently, and everyone at the front desk was so kind and welcoming. A special thank you to Alison, who was especially helpful and patient throughout the visit. She really made the experience much easier and more comfortable for us. Great staff and great service!

Experiencia positiva: The two receptors that were there were terrible I hope I never get them again

Experiencia negativa: Not a good experience. Walk in for an x-ray and it took more then 45 minutes.

Experiencia fantástica: Met with some really nice people who provided care and support. Wishing Sue & Mark my sincere BEST.

Experiencia fantástica: Place is efficient and welcoming.

Experiencia fantástica: The nurse and radiologist that performed procedure was wonderful. Explained everything. I was very nervous and they made me feel calm. Thank you

Experiencia fantástica: Sue at the front desk was fantastic with her cooperation when it came to working with my difficult insurance issues. She was a great help and very friendly. Getting my imaging done was quick and easy, and my tech was understanding of my insurance issues causing my appointment to start a few minutes late. Great staff, and a pleasant experience. Thanks guys!

Experiencia fantástica: Team, very professional and pleasant

Experiencia negativa: Extremely disappointed with the lack of communication. I was scheduled for an appointment, having provided all required insurance copies and a referral in advance. Yet, upon check-in, I was told they don't take my insurance. It is unacceptable that they waited until I walked in the door—after taking time off work—to mention this. Huge waste of time.

Experiencia negativa: Whoever was on the phone sounded completely over it and irritated. Continued to answer my questions in a very dismissive tone. I had barely finished asking when the appointment was when the phone call was ended. Unprofessional and rude.

Experiencia fantástica: The staff is amazing. Very helpful.

Experiencia fantástica: I give 5 stars. This is an updated review for my newest visit on March 11, 2026, the service was excellent. I was running late and the front desk receptionist Mildred was very kind and she graciously assisted me. The check-in with Wendy was professional and thorough. Donna the mammogram examiner was awesome! She was very professional, very patient, and very considerate. The clinic is always very nice, and always clean. In March 2025 Nina, the Mammogram examiner, was awesome! She was very professional, very patient, very considerate and “aware” that the mammogram can be uncomfortable and painful for the patient. The clinic is always very nice, and always clean . However; The front desk receptionist, Hispanic lady (light skinned with curly hair), was not pleasant. Her energy was on one thousand first-thing in the morning (8:00 am), she was curt, snippy, and made the otherwise excellent visit seem bad. A manager should address this with her and explain how her interaction with the patients could either positively, or in this case, negatively impact the patient’s visit and the clinic’s overall rating.

Experiencia fantástica: They were good and they were nice

Experiencia fantástica: Excellent

Experiencia fantástica: The amazing front desk person at UR Edison was so warm and caring with her beautiful smile. I am so sorry I can't remember her name. I was so nervous regarding my test. And then I met David & Mark in MRI and they were spot on...efficient, pleasant and so very kind.

Experiencia fantástica: Excellent and caring service.

Experiencia fantástica: Excellent group, kind, friendly, and efficient. Highly recommend.

Experiencia fantástica: Excellent service All staff is excellent and very professional

Experiencia fantástica: It's a good company & convenient location.

Experiencia positiva: Overall, it was a good quick and easy process.

Experiencia negativa: got my appointment wrong, dismissive about this, didn't care that my script is only a two week script and they tried to schedule it out of my window. unprofessional behavior, telling me I'm wrong when I have the text messages. Edison, NJ at it's finest tbh

Experiencia fantástica: Check is flawless and I was in and out. My time is valuable. Thank you

Experiencia negativa: Went here for the first time for my second or third mammogram. The check in was friendly but once I got to the back to be seen the setup to change and blond tech made my experience very uncomfortable. I'm a private person and instead of talking about my information with patient privacy she spoke about it in front of others. I would not recommend going back after my experience today.

Experiencia fantástica: The best exam ever. Caring individuals and professional services.

Experiencia negativa: The worst place ever I went for a low back MRI I had neck fusion surgery about 5 years ago I was having a machine a lot of neck pain I pressed the button and the female lady did not remove me she kept me in the machine she told me three more minutes and my neck was killing me a lot of pain the worst place ever they don't know how to remove people when you press the button now I'm having neck pain and I feel dizzy like I'm going to pass out because of the horrible service they give over here they don't know how to remove people when you press the button twice

Experiencia negativa: I thought these reviews were exaggerating but the people manning the front desk here are completely incompetent. No people skills whatsoever, it’s kind of impressive really. Luckily the rest of the staff is great.

Experiencia negativa: My one star review has more to do with front office staff than technicians. I stood at the sign to wait to be called over. Two staff members looked me up and down but didn’t acknowledge me at all. They weren’t on the phone, they were talking to each other. The one woman at the end who was on the phone and translating for a patient called me over to check me in. She seemed to be the only one working. I called the office to inquire about my results. The woman who picked up had me on speaker and it was extremely loud on her end. She sounded as if she were interrupted from something very important. I called about something that appeared erroneous on the results, incorrect information. Her response was to take it up with my doctor. It’s something that occurred on their end but that’s all she kept saying very rudely. The technicians were fine but I’d rather take the long drive back to the Leslie Simon Breast Center to have these services done.

Experiencia fantástica: Everyone was very friendly and supportive. They have very professional people there.

Experiencia fantástica: Good and nice atmosphere

Experiencia fantástica: I had an excellent experience. Everyone is very kind and polite. I highly recommend it.

Experiencia negativa: Like I see previously mentioned, the front desk is Rude!!!!! I left crying, I have NEVER had an MRI WHERE I WAS EXTREMELY UNCOMFORTABLE!!! Hopefully, will never go back

Experiencia fantástica: University Radiology staff was professional, patient and courteous. I will continue going there for my Dr visits.

Experiencia negativa: I’m reaching out to express my concern about a phone call I made on July 14th at approximately 5:40 PM to confirm my appointment. The person who answered the phone already sounded irritated from the start. She placed me on hold, but it was on speaker, so I could hear everything going on in the background. After about five minutes, she switched the call to hold music. I remained on hold for another 15 minutes before being disconnected—she never returned to the line. I believe she may have been the only person answering the phone at that time, but based on her tone and actions, it felt like she didn’t want to assist me at all. Unfortunately, this isn’t the first negative experience I’ve had with the staff answering the phones.

Experiencia fantástica: easy to do online. waiting is not long.Great staff

Experiencia negativa: More than an hour waiting and nothing is moving here. More people are in the waiting room and nobody gets in. Is it a lack of workers or bad management??

Experiencia positiva: The staff was most considerate and explained the procedure.

Experiencia positiva: Excellent X Ray tech ,clean place good and easy online access for appointment but I'm only giving 3 star due bad experience with front desk girl , her attitude was too bad and don't know how to speak with customers......I took my 8 year old and she felt her bad attitude too....

Experiencia negativa: When I called the scheduling extension for appointment , the person who answered was really impatient and rushing through the whole phone call conversation , was very unprofessional. ALSO UNIVERSITY RADIOLOGY CHARGES ARE VERY EXPENSIVE . PLEASE GO TO A NEARBY RADIOLOGY CENTER. FRACTION OF THE COST MOSTLY.

Experiencia negativa: Tech was OK. But scheduler front office personnel no people skills whatsoever. Very sad when dealing with patients.

Experiencia fantástica: Receptionist was very courteous and cooperative.

Experiencia fantástica: I have gone to this Edison location, multiple times for various tests, ultrasounds, and mammograms. I have always been taken in a timely manner, and treated very courteously and professionally by the people working the desk, and the technologists thank you.

Experiencia negativa: This is the WORST University of Radiology I've ever been to. The whole front STAFF are rude and disrespectful , starting from the dark skin ,short, curly haired one with freckles at the left side of the desk straight across to the bleach blonde on the right. I waited an hour to be called in and heard nothing but rude and disrespectful behavior toward elderly patients and anyone for that matter. Thankfully the techs that performed my MRI were very nice. I will never have a test done at this location. Hillsborough, Somerset and East Brunswick definitely have employees with excellent work ethics and very pleasant.

Experiencia fantástica: Staff is very nice and care about you. They are very professional and treat you with respect and kindness.

Experiencia fantástica: So covienent I was able to schedule my appointment first thing. I was met with a smile when checking in, my wait time was minutes if that, and my tech that did my mamogram was so kind. I was finished in no time and able to go on with my day.

Experiencia fantástica: The Staff here at University Radiology Edison are not only efficient but also caring, and they make sure you feel comfortable during your visit.

Experiencia negativa: Although the radiologists are great and easy to work with, the receptionist and her supervisor were extremely rude and difficult.

Experiencia negativa: The staff at this location is HORRIBLE! I was at this location on 01/29 and the African-American little girl with short hair at the front desk CANNOT be the face anyone that is SICK or possibly dying should be interacting with. She is RUDE, passive-aggressive, and lacks any customer service skills. When I canceled my appointment because I do not trust these people to conduct any tests on me she was GLEEFUL that I was not going to be getting my medical service at this location. Talk about ignorance! I will NEVER go back to any URG facility. What a damn mess.

Experiencia fantástica: All the technicians are respectful, courteous and caring. Appointments are on time.

Experiencia fantástica: Every convenient and the staff is nice

Experiencia negativa: Closing time is 8 PM but they close and lock the door around 7:30 PM and don’t take anyone.

Experiencia negativa: WOULDN'T, PERFORM THE EXAMINATION, BECAUSE A PROBLEM WITH PATIENT TAKING VITAMINS, UNKNOWN, UNAWARE TO PATIENT. RUDE & INEPTITUDE, THANKYOU VERY MUCH, I WILL NOT RECCOMEND THIS SO CALLED OFFICE TO ANYONE, BEWARE, CAUTION!

Experiencia fantástica: Fast and accurate, convenient location, easy parking.

Experiencia fantástica: Respectable ran facilities here. I had an issue and it really upset me. I Was contacted by a manger and it was rectified. They went out of their way to contact me and that learns my respect. Thank you.

Experiencia positiva: I have been using University radiology for over 10 years for mammograms etc. This year i need a follow up test that cant be scheduled online. Trust me I have tried. I have been trying to schedule by phone for at least a month with no luck yet. Wait times are ridiculous. I have requested call back twice once i missed the call and was left a message to start over. Today i waited for a call back only to be told that they didn't schedule the test I needed and someone would call me right back which never happened. Tomorrow I will be trying another radiology service.

Experiencia negativa: Very slow. Long waiting even though I did my check in on line, thinking I will be getting my work done, but still have to wait over an hour to have my x-ray done. Unfriendly staff behind the desk, but the staff that are doing the actual X-rays are a lot friendlier. I can't recommend this place to get your work done!

Experiencia fantástica: Excellent staff, very caring and thoughtful. Great experience from making the initial contact, to the appointment and then the procedure, all were done in a top-notch way.

Experiencia fantástica: Prompt service at reception as well inside the lab by Radiologists.

Experiencia negativa: Be prepared to pay for a copay before services are offered. I wasn’t told in advance of the copay amount, and didn’t feel there was a choice to wait for the bill. Whereas, my insurance said to wait 30 days for the final payment made to University Radiology then pay the final bill as a patient. Hopefully, I won’t need to chase University for the difference. The technicians are nice and makes you feel at ease during the procedure.

Experiencia fantástica: The staff were kind, courteous and pleasant

Experiencia negativa: 1st of all , they said for xray we don't take appointments. You have to come as walk in. Once u come they don't tell you how much time it will take, they don't tell how many ppl are before you... it's Friday working day. I have to go for my job. I went for lab work n now waiting for xray without having water n food . And they don't bother. Really very bad experience

Experiencia negativa: I called to schedule a mammogram and the scheduler was extremely rude. I provided the information that was on my script and she kept telling me it was incorrect. She kept speaking over me and when I asked her name she hung up. I am going through a very stressful time in my life and was treated horribly.

Experiencia fantástica: I had such an easy and smooth experience here !! I was so nervous about the testing but the technician made me feel so comfortable

Experiencia negativa: Very poor experience. My appointment was at 4:45pm. Due to traffic and police activity, I arrived at 4:50pm. For this, I was chastized by the technician throughout the procedure. I was rushed to get undressed and to get on the MRI tray. The MRI machine is designed for children! I had to have my arms raised throughout the exam and experienced pain and discomfort since as the machine scans, it pulls you deeper and deeper into the machine, crushing your shoulders and arms. I informed the tech about my discomfort and he kept warning me that if we didn't hurry the doctor would leave and we could not do the contrast scan. Also, if you stop or move, they tell you the scan will be botched. So you suffer; especially if you have any injuries(which is why most people get scans in the first place). Full sized adults are being put through misery in that place. Very uncompassionate/ discourteous technician as well. I've had MRIs in other locations and they are large enough for an adult and never are uncomfortable. If you are getting an MRI, stay far away from the Edison location.

Experiencia negativa: Absolutely horrible!!! They do not get your reports done on time and your dr will not have them when you have your follow up! The dr’s office has called several times & they’ve stated the report would be sent over and it wasn’t, nor was it even done to send it at the time! Not the first time this has happened. I’d rather drive to different location next time than to use them again!

Experiencia fantástica: Great experience with Maryjo. Had a bone density test. Office is clean and friendly. Will be returning.

Experiencia fantástica: Everything worked like clockward. Front desk person was professional and processed me promptly and politely. Nelson was ready for me and took me through the process gently and humane way. Great, neat environment and professional staff!

Experiencia fantástica: My experience was great at the Edison location. The staff was friendly and was very comfortable. Thank you :)

Experiencia fantástica: Had a great experience at University Radiology in Edison NJ. Went for an MRI and was greeted by two very friendly women. I was seen within a minute or two for the procedure. The technicians were personable and informative. They give you ear plugs to muffle the sound of the machine. In and out in about 30 minutes. I would recommend this company.

Experiencia fantástica: Mostly everyone was really Great there. I just had one bad experience when the technician couldn't find the vein in my arm to take blood and she killed me. She tried both arms and on one arm the vein burst. I was ready to run out the door. Everyone else including the xray or cat scan technician was "outstanding".

Experiencia fantástica: They provide Very good services. Make sure they don't withhold information on your scans!

Experiencia positiva: This location is very convenient for me and the people beyond the front desk are wonderful. Not 5 stars because the front desk has been variable with majority being not so friendly. I've used this place now 5 times in the past 2 years; always prescheduled appointment except once. Recommend doing the online forms prior to your exam.

Experiencia fantástica: Mary Jo, the technologist at the Edison facility, was well versed in the procedure I had to undergo. She was a pleasure.

Experiencia fantástica: Mary Jo, delivers exceptional customer service and compassion. Thank you to the team for all their hard work!

Experiencia fantástica: I had total 3 MRI,and can done 2 at a time so I had to visit twice. My technologist was Priya,l. She was good at her work.Treated me with care. My MRI was with and without contrast so When I went 2nd time for exam she remembered which arm she can use for IV. Described very well about the procedure. Thank you for care

Experiencia fantástica: I recommend this place for all your testing needs. Everyone is so nice and courteous. This is a very discreet place.

Experiencia negativa: Very disappointing experience. Pediatric appointment. The lady radiologist lacked professional manners. Apathetic, rude and not knowledgible. Performed only half test. Had to argue with staff when another lady came and offered mitigation. Will not go again.

Experiencia fantástica: The one who did the CT scan for me was extremely efficient and made the visit comfortable.

Experiencia negativa: My daughter was referred to this facility for a mammogram, however, I'm feeling a little discouraged after reading the reviews about the front desk reception. Reading all the negative reviews about the staff is terrible, I think I will choose another facility!! I hope management rectifies this situation...Sincerely yours:)

Experiencia fantástica: Technician was very soft spoken n explained the procedure nicely

Experiencia fantástica: What experts I had the pleasure of doing my X-ray and MRI scans today, everyone was pleasant and straight forward. Makes me want a career in radiology. Thank you mark and Mary jo who did my X-ray, you both are awesome.

Experiencia fantástica: I Had a Great Time . I Got Alomg well with the my X Ray She made Me Feel Comfortable m she said nice Words like Love and Sweetie

Experiencia fantástica: Appointment and screening was done on time. No wait time, pre- registration done online. Friendly and courteous environment overall.

Experiencia fantástica: The staff very nice and helpful highly recommended

Experiencia fantástica: Mary Jo and Rene were very polite and respectful and professional

Experiencia negativa: Would not go back to this office. Will stick to Somerset or New Brunswick. The lady that did my intake was extremely rude to Me and other patients. I made an appointment for are xray, when I got there she asked for what I was there and I tried to explain and she immediately cut me off to tell me, no,no,no thats not. So I said ok it should off been knee and hip, I'll get done what was written. After waiting for 45 min I stand to ask her how much longer wait she began to confrontational being xtra. I say all the group that was in waiting room when I came in left another set of 5 other people that came after was seen and another set of group was been seen. She began saying about Hepa laws I responded mami I'm not asking anything about them I'm only telling that's how long I have been waiting at this point I fell like she was in a humiliating power trip. So I sit down. Prior to that an elderly man was in the bathroom when called, so when he got out he stood by where he was called and the same lady was yelling at him you can't stand the gentleman tried to explain he was called and she rudely said well you are not to be standing there sit down. I work at an office and I know the service and professional manerism one should have and thus lady is in the wrong line of work. I ended up not getting my ex rays because the tech realized that my script was wrong. At this point I was so frustrated couldn't wait any longer had to go to work.

Experiencia negativa: Would not go back to this office. Will stick to Somerset and Bridgewater. The staff are much nicer. The girls at the front desk here are extremely rude to the patients. Update: I told the front desk girls I would come back today, Friday to pick up my MRI CD. I was told that was not a problem. I'm here now and was told it was shredded due to not being picked up. I had 2 MRIs so there were thousands of pictures, which is why I opted not to wait. I was told it would take about 30mins to print. Now I'm waiting again. ...ok. it didn't take long. About 5-10mins. Although, it should have been waiting for me.

Experiencia negativa: Staff who performs scan work are great but front desk and filling staff are the worse, lied about report and refuse that work was not performed, after finding date they still didn’t want to admit their fault and make me wait for 40 min while they chatting doing nothing. Make sure you get report as soon as you get your service done. Will never go again to this facility. Too many office and worse receptionist.

Experiencia fantástica: Mary Jo was phenomenal. I’m so glad she was there to walk me through my appointment. I am forever grateful for her kindness.