West Coast Dental of Buena Park

Experiencia negativa: This is a HORRIBLE dentist office. Not only is there dirty air vents in treatment rooms. Both my husband and I were lied to about a deep cleaning. We were told yes you're insurance covers your deep cleaning but that wasn't the case and we were billed $496.00 each. I can't believe this office is so unprofessional. I was given a shot to numb my gum and it felt like I was shot in my eye. I regret regret ever going to this office.

Experiencia fantástica: This office is amazing. Kiesha, the office manager is fantastic. The person in the orange office who is in charge of forwarding my billing was rude and argumentative. The Buena Park office is much better and works with me. They also understand I have filed an Appeal with Denta-cal and are working with me. 5 stars to this location and Kiesha

Experiencia negativa: My mother in law hasn't had any teeth or been able to eat solid food for 7 months now (Still on going as I write this) because of how incompetent this place is. The office manager who can fix this mess is never in the office so we can not speak to her. Patient care is not a priority here neither are any major health concerns. We reported this place to the dental board, reported them to our insurance and even complained to their corporate office. Meanwhile my mother in law's quality of life continues to diminish...and it makes me very sad and frustrated to watch this happen to her. How all of this started: They kept pushing us to remove all of my mother in law's teeth saying it was really important. We finally did. Then they immediately made dentures. They were floating and didn't fit and said we need oral surgery which was not mentioned at all before full tooth extraction. We went to another office to get a 2nd opinion and they said we don't need oral surgery just a new impression for new dentures now that teeth are gone. Western Dental keeps turning us away and refuses to help us. Please, please don't use this office...I don't want anyone else to go through this. **To the owner who just responded: The first thing we did was talk to customer care on the phone, through email and through a report on the website 3 months ago and nothing has been done so it's useless to us or anyone else. In that time we also reported you to the Dental Board, complained to our insurance provider and also got a 2nd opinion and nothing has been done yet. So that email and phone number is completely useless until you resolve our situation. We are fed up and want to cancel the insurance charge and take our business elsewhere and also tell everyone we know to stay away from your business until you improve your patient care. How things are going now (12/30/25) The office manager left or was fired. The new girl helped us get reimbursed from the insurance and now we are somewhere else. They eventually did at least take care of things but my mother in law STILL has no teeth in the meantime and is going on 9 months eating oatmeal and pudding.

Experiencia negativa: Abrupt Cancellation, Lack of Professionalism, and Utter Disregard for Patient Time. ​ I am writing this review to detail an absolutely appalling experience with this dental practice that demonstrates a profound disregard for patient time and professional commitments. This incident resulted in the 11th-hour cancellation of a critically important surgical procedure. ​ Six Weeks of Planning Erased in One Text Message ​This was not a routine cleaning; it was a scheduled oral surgery. I had booked this appointment over six weeks in advance for the extraction of two wisdom teeth. The date was firmly set for November 14th at 2:00 PM. ​Leading up to the date, the office followed standard protocol, sending the customary confirmation text messages on November 12th and again on November 13th. Everything was in order, and I was mentally and physically prepared for my surgery. ​ The 11th-Hour Demand for Change ​On the day of the procedure, November 14th, I received a text message at 10:41 AM—less than four hours before my scheduled 2:00 PM surgery—stating that they "needed" to adjust my appointment time and that I needed to call the office immediately. This timing alone is unacceptable for any appointment, let alone a surgical one. ​ When I called, the shocking truth was revealed. The staff member informed me that the dentist had finished their day early and was refusing to wait until the scheduled 2:00 PM time. Their solution was not an apology and a plan to accommodate me, but a demand: I could either rush in for a new appointment at 12:00 PM (meaning I had approximately 45 minutes to completely upend my pre-surgical planning and transportation) or reschedule for a date another six weeks away. ​ Unprofessionalism and Zero Accountability ​The core of the issue is this: this dental office was demanding that I, the patient who booked weeks in advance, either scramble to meet their new, arbitrary timeline or face a massive delay, all because the licensed professional chose to prioritize their own convenience over a contracted, six-week-old commitment. ​ When I summarized the situation to the staff member—stating that the dentist essentially wanted to go home early and was refusing to honor the appointment I had waited for—their response was chillingly unprofessional and defensive. They replied with: "Those are your words not mine and I can look at it that way if I want to." ​This reply was not just rude; it demonstrated an absolute lack of accountability, empathy, and patient service. Instead of offering a sincere apology for the disruption caused by their own scheduling failure, they were defensive and implicitly criticized my accurate interpretation of the situation. ​ A Bullet Dodged ​The entire interaction screams lazy and unprofessional management. The lack of respect for a patient's time—especially when dealing with a planned surgery—is astounding. If this is how the dentist and their staff treat their scheduling commitments, their patients, and the time they took off work to be there, I can only assume their quality of care follows the same indifferent standard. ​I truly believe I have dodged a major bullet by not allowing a practice with such poor professional ethics to perform surgery on me. I urge future patients to consider carefully whether they want to entrust their care to an office that will abandon their commitment to you mere hours before a major procedure so their professional staff can clock out early.

Experiencia fantástica: This place has a wonderful group of people who cares about their patient's individualized needs. Thank you for the service you do.

Experiencia fantástica: Had a tough experience at first with my permanent tooth process with another doctor there but Dr Kim and Charlena made it an amazing and pleasant experience. Thank you! I feel me again!

Experiencia fantástica: I came here for a root canal a week ago and I think they did a very good job fixing my tooth. Before the procedure, I heard all the horror stories about how painful the procedure is supposed to be and how it will hurt afterwards and stuff like that. My appointment was at 10am and it ended around 12:20pm and my procedure actually went smoothly. The dentist injected numbing medicine into my gums, making sure to ask me if I was numbed enough. She also told me to let her know in case I felt any pain during the procedure which I didn’t feel at all. The only thing I felt was pressure from the drill which didn’t hurt at all. After they put in my crown, they answered my questions on what to eat/not to eat/how to floss when wearing my crown. I would definitely come to this location again.

Experiencia fantástica: Seen Dr. KIM for a tooth extraction. My appointment was at 3pm and I was out about 320 for the entire process. I was having a hectic day prior to comming and the experience i had turned my hectic day to a better day. Painless and quick. Thank you Dr Kim.

Experiencia negativa: I got my braces done here and my teeth look a bit pushed outward after a year and im wearing both retainers my mom noticed and told me that my teeth look a bit pushed outward than before i now. Sometimes when i came here, the people who would tighten my braces would not tighten my braces enough.

Experiencia fantástica: I use to go to Lkwd dental arts I changed my dentist to west coast dental to try them out and I’m glad I did! Dr Linda is awesome she talks to you and explains things to you she’s awesome and she’s giving me my smile back . The staff is so nice and helpful I love the office manager she’s polite and caring. I highly recommend them

Experiencia fantástica: The best dental experience I could have had was with Dr. Gilda Rezayani. It was great. Thank you, Gilda. It was great. I didn't feel any pain or delay. Thank you, Dear Gilda❤️❤️❤️❤️

Experiencia negativa: Today I had an appointment at 11:00 when I walked in there were two people ahead of me and they called me in first to do my x-rays then I sat in the chair waiting for the dentist till 12:15 as I got up to walk out the nurse stopped me and said that I was next mind you the two other people that were in the waiting room were already getting their teeth worked on even though I was called in first so I sat there in the chair for another 30 minutes 12:45 when the doctor said well she was in my room I need to take my lunch the nurse told me that she wasn't going to be back until 2:30 you can just imagine what I was thinking she did give me a prescription and told me I could make another appointment for Friday I think I need to call the better Business bureau on these people there has to be somebody I can complain to this is just wrong it took up my whole morning and I didn't even get work done and I'm in total pain right now thank you West Coast dental you just prove you guys are not worth going to

Experiencia negativa: I came in for a filling falling out. The dentist proceeded to tell me that I needed a root canal and crown. I went to another dentist and they told me I just needed a crown no root canal. This place is a scam. They are suppose to be professionals and help people that have no clue about dentistry. Instead they scam us out of money not cool. Don’t go here

Experiencia negativa: Came here to have a tooth pulled today. Man was the dentist rough and painful! Idk he name, but never comin back here to pull a tooth!

Experiencia negativa: My appointment was at 4.00 PM at west coast dental’s at Buena Park CA office on 12/2/2024. I arrived at the office 5 minutes before the appointment.Receptionist told me that your appointment is canceled because doctor has two more patients at the same time. West coast Dentals did not inform about cancellation of my appointment beforehand . This created lots of inconvenience.

Experiencia fantástica: Great place, smooth experience. I would recommend this dental office to a colleague.

Experiencia positiva: The place is very clean, with friendly and bilingual staff. My only concern was the care for an elderly patient with a walker. Their cleaning/dental stations have a very crowded hall, and if you are standing there waiting for your loved ones to get x-rays, you’re pretty much watching everybody else’s procedures, so privacy is very limited. It was also difficult to maneuver my mom‘s walker, but everybody made room for her safely and appropriately. They use an ultrasonic cleaner, which is a best practice and excellent for dental health, however, my mom was in a lot of pain. I think the care for elderly patients just needs to be revisited to ensure that they are following best geriatric care practices.

Experiencia fantástica: Great care was given during my visit. *Update, not happy, stay tuned. **Ok phiasco overated, repaired relations.

Experiencia fantástica: Every one is always so nice. I have had great luck with this dentist. She has been very gentle with all procedures.

Experiencia negativa: I would give zero star to this clinic but there is no such option on google map. I have been customer of clinic over two years. I accepted orthodontic treatment and general treatment in this place but they provided me the services below average lot of times. I could take lots of examples. I just went to this clinic today at 4:40 pm, 20 mins before my appointment at 5 pm and they asked me to wait there until 5:30 after taking the x-ray imaging. Then someone called my name, I thought it was finally my turn but the guy told me very bad news that doctor was not available and my appointment got canceled. I was so frustrated at that moment because no one told me before. They should’ve told me early and funnier thing was that the agent from their clinic called me on the phone in the afternoon to make sure my appointment was today at 5. Just like last Friday they called me the last minute and canceled my orthodontic visit at 4:30 pm when I tried to leave for their clinic. ( At least they called me right ahead of time, sarcastically!)

Experiencia fantástica: everyone here is so nice especially the dentist they have been so welcoming and have done a lot of great work on my teeth

Experiencia fantástica: Very professional and helpful. Ashley worked magic with my Insurance and the dental assistants were fast and made me very comfortable. This is my new office moving forward.

Experiencia negativa: 0/10. Tried charging my personal-self over $500 in services after they authorized that my insurance would cover the cleaning. Tried to talking several times to clear insurance but just want to play around. Look for a better dentist and office, wasting time over here.

Experiencia positiva: First visit and it was good. Check in was good, X-rays ok. Dentist and her assistant were excellent. I need more treatment with specialists so will update more when I’ve had those visits, but so far I’m happy with the office and dentist.

Experiencia fantástica: This dental office does great work. Dr. Zada seriously went out of her way to make sure I got exceptional service during a Root Canal. I highly reccomend

Experiencia negativa: Please DO NOT COME HERE!! They ruined my braces treatment. Said I needed them for 2 years ended up having them on for 5 years. My teeth were not messed up at all. I finished my treatment now. They pulled out 4 teeth and now my smile looks pushed back. They ruined my teeth/smile. DO NOT COME HERE.

Experiencia negativa: This office was good when I started but as of now, I wont be returning! My appointments are always canceled. The young girl that does finacials is always rude. Waiting time is 45min to 1 hour wait to be seen. I expressed my fustration to the top manager Maria and she sound so unprofessional the way she speaks . I would not recommend this place to anyone

Experiencia negativa: Terrible service and extreme long waiting times even with appointment. Had to wait 45 mins with appointment. Only plus side is that they accept most dental insurance..hence the large amount of people that continue going here.

Experiencia negativa: I can’t believe what a complete waste of time this appointment was. I shouldn’t have taken the reviews from yelp and google lightly. I had an appointment at 9:00am which I showed up for at 8:55am. Filled out the paperwork at home prior and it did not help with the process. I waited until 10:30am before my husband and I were fed up. Why are you guys overbooking like that? And the front desk person told us towards our exit that they were having a hard time with IT creating our profile because we were new patients. Why didn’t she tell us while having those issues? I’m not sure how 3 front desk people would be completely okay with letting people wait more than 1.5 hours without explanation. They could have informed us, they could’ve helped reschedule, they could’ve told us to leave and take walk and let us know when they were getting close to calling us. But instead, they just wasted our time without any remorse. I wouldn’t know if the dentist was great, because the service didn’t allow it

Experiencia fantástica: Dr.Zadeh demonstrates exceptional proficiency in her field. I extend my appreciation to the team, encompassing dental assistant Carlos and manager Letty for their warm and supportive demeanor.

Experiencia negativa: Avoid this dental clinic at all costs! It's the worst I've ever been to. They don't respect appointment times, leaving me waiting nearly an hour for a quick 15-minute deep cleaning treatment. The same delay occurred during my initial consultation, where my 5 p.m. appointment turned into a 5:55 p.m. visit. To top it off, they couldn't finish my x-rays because they closed at 6 p.m., forcing me to schedule another day. Save yourself the frustration and find another clinic!

Experiencia fantástica: Had a great experience! I met Dr. Joseph and San Juana both very amiable personnels. They were very kind and very thorough with what i needed. 100/10 experience with them! Everyone was sweet and accommodating, loved coming here definitely coming again!!!

Experiencia fantástica: San Juana is such a great person there. She made me feel welcome and was patient with my questions. I am always nervous about going to the dentist, I am very sensitive. The experience was great and my nerves were calmed. Dr. Behat is great!

Experiencia negativa: Absolutely terrible service. I had to get surgery and before so I was told that I could be placed on a payment plan interest free for 2 years. Come surgery day and I pay $700 out of pocket then to be told the rest could not be put on a payment plan unless I gave $500 down payment. Liars and out for money. Now my options are come up with $500 and then go on a payment plan for 3 months (they lied about that too) or go to collections because I can't come up with $900 in 60 days. And when I was rightfully upset, I was just told that I was already told the amount I had to pay like they didn't lie to me about the payment options.

Experiencia negativa: Not a good place, A waste of time. Made an appointment for a dental cleaning to use the remaining benefits at the end of the year. Upon arrival the girl at the front desk told me that they would be taking x rays But that a "cleaning could Not be guaranteed" and by her demeanor it was not likely to happen at all that day. All this after being told that they would be able to do the cleaning! It now happens that some woman called me from the clinic telling me I did not keep the appointment and then hangs up the phone all of a sudden. Lost in space and stupid . Incompetent and unprofessional staff. Go elsewhere.

Experiencia negativa: Totally dissatisfied with this place. Previously, this was a great place. They were very accommodating to my fears of dentist. Now, worst service. Canceled extraction with less than 24 hour notice. Rescheduled for another day and waited over an hour past my appointment and still not called. I'm done with this place.

Experiencia positiva: Usually decent. They will bug you will emails to set up an appt but then will proceed to not pick up for phone! I was put on hold for 45 at a time when Google said they weren't super busy. This has happened to be the last few years I was with them. Definitely will be choosing a new dentist that actually makes time for their patients.

Experiencia negativa: I went in for a single root canal. I went in to have the single procedure done but the dentist racked up a $3000 bill. Now, not only am i out all that money, the procedure is failing. Its been a couple months and the tooth is still loose. Needless to say, West Coast Dental left me with a bad taste in my mouth.

Experiencia fantástica: I had the best experience at this dentist, they were able to explained to me the root of my problem and patiently took care of my concerns. I definitely recommend it.

Experiencia fantástica: Nara was super cool, helped me out a lot & also mikayla helped me with getting braces today!

Experiencia fantástica: Nara office lady was so amazing she answer all my questions regarding the treatment my son was gonna have I definitely recommend this place any questions make sure you ask for Nora

Experiencia fantástica: Nara was so happy to help me. she explained everything so well and was very nice and sweet. she’s the best i will be coming back just for her

Experiencia fantástica: Love this dentist office my mom ortencia has been coming here for years as well as my boyfriend. nora is so knowledgeable and kind!!!! 10/10 experience w her

Experiencia fantástica: West Coast dental of Buena Park has been a great dentist office. Very friendly staff. The dentist is always fast but efficient and gentle. They have very caring dental assistants always trying their best to keep you feeling safe throughout your time in the chair.

Experiencia negativa: The waiting time was too long and the girls at the desk were just like whatever, I made my appointment at 5 and they didn’t see me until 5:55! It was so frustrating. I think they need to change there staff and make them do their job how there supposed to.

Experiencia fantástica: Best service I love to come to this place I been coming here for the last 18 months...management is awesome I hardly recommend it specifically for orthodontist there absolutely

Experiencia positiva: The wait was long. Felt a little rushed with the pario cleaning. Tad painful and I have a high pain tolerance. Still very happy with the office in general. Request Pam to do your work.

Experiencia fantástica: Wow. I was impressed with the professionalism. The staff is very nice and personable. I felt comfortable with the doctor. The detailed information she provided about my condition helped tremendously. A1

Experiencia negativa: Once again, waited and waited and waited. After 55 minutes, (employees said NOTHING while myself and several other people waited long past their appointment) I asked why we were waiting so long. I was advised it was because they had some unexpected consultations. I said, but I have an appointment and this is not the first time. Appointments should receive priority over consultations. I barely got an insincere apology. I wish I could go back in time and NOT choose this place. The waits are getting ridiculous. Also, as far as recommendations, I would recommend for people to NOT use that location. My next step is YELP. Maybe if this location was held more accountable for their clients they might do better?

Experiencia fantástica: I had a really bad toothache and I had to have my back tooth removed I went to West Coast Dental and I have to say everybody was pleasant and very nice Nora was a real Superstar she took the time to explain every detail helped me get a line of credit so I could actually get my tooth removed West Coast Dental is lucky to have Nora because it takes a team to make a dream

Experiencia positiva: Lately there seems to be a breakdown in communication to patients. I recently had full mouth extraction for traditional dentures. There was very little "What to expect" leading up to the extraction and nothing sent home with me after extraction. There were no follow up "how are you doing" type calls and I had to call to schedule my first follow up appointment. Fortunately I did a years worth of research before making the decision to do this and that was very helpful but there are a lot of variables from patient to patient. More communication with me regarding my specifics would have been nice. Example: went in today for my first follow up assuming I would get my stitches taken out. It's two weeks to the day since surgery. Everything I am looking up says 3 days - two weeks to desolve. I don't have desolvables. My surgeon was not in. The Dr that saw me told me he didn't want to remove them because he didn't do the surgery and didn't know the surgeon's plans for me. He told the office admin who asked about it that my mouth was still healing and to schedule me for two weeks away. I still don't understand why it would take 4 weeks for gums to heal enough to remove stitches when everything out there says 1-2 weeks. Dental upkeep is expensive and difficult to go through. Many don't because of the expense and the extraordinary uncomfortable nature of the process. Dental offices need to work towards being more customer forward, with empathy and compassion. And communication definitely goes a long way.

Experiencia fantástica: I hadn’t been to the dentist in about 3-4 years (gross, I know). I called West Coast dental and was able to get a same day appointment. They even helped me get assigned via my dental group. Upon being seen, they quickly did X-rays and figured out I had a deep cavity. They worked on it same day and also did a cleaning. Everything went so smooth and all my questions were answered. While I had the temp filling in, I did experience some pain. I went in as a walk in and was attended once again, same day. I did have to wait about an hour, but my issue was resolved within minutes of being seen. I didn’t quite get everyone’s name, but they were all very sweet and caring including the gals at the front desk, the dental assistant and the dentist herself! I love this dental office.

Experiencia negativa: I made an appointment with my insurance and authorization details on the day before my appointment. And when I came in, they asked me to pay the check up and extraction full amount coz my insurance is not covered. Like thanks for the heads up, why didn't you tell me ahead so I don't waste my time? Did you just want me to pay and go ahead coz I don't have a choice?

Experiencia negativa: Better customer service. Appointment was at 9AM wasn’t seen by dentist until 9:30Am. I arrived to my appoint at 8:50Am.

Experiencia fantástica: Friendly Staff knowledgeable providers and an All around pleasant experience... especially since I'm terrified of the Dentist, they make Visits Feel like being Home. Highly recommend

Experiencia fantástica: Maria in specialty is amazing!! (I was told she’s with the traveling team so she’s not always at the office) She’s so sweet and very comforting I was having a small panic attack and she helped me calm down right before all 4 of my wisdom teeth were taken out. Throughout the process she kept telling me how great I was doing and each time 1 tooth was done. Extremely helpful. You don’t come across service like this often. Thank you x a million Maria!

Experiencia fantástica: Everything was excellent I had 2 crowns put on and they numb me pretty well I just Felt a little pinch and they were quick and the assistant was excellent very kind and generous and well profession

Experiencia fantástica: Being a new client on West Coast Dental in Buena Park I’m so happy we the staff first with the dental assistant who took are X-rays with my Daughter Bethany (a guy) then to the Doctor ( Dr. Mahna) there’s so professional and help us with our needs I highly recommend them to everyone . Keep up the good work ❤️❤️❤️

Experiencia fantástica: I want to thank Diana Rodriguez for referring me to this dentist. Doctor is really great and will work with you! also all the staff in front are very lovely ! - Jasmine Quiroz

Experiencia negativa: Your price is too high, the biggest problem people have w going to the dentist is the outrages prices you all are charging; most people live on a fixed income and cannot afford to pay these high prices. You all need to take this into consideration when providing your services!

Experiencia negativa: Ortho is only Tuesday unless they mess up and forget about your appointment and squeeze you in on Monday. Charges apply! Unfortunately you're unable to get copies of what is being done with the monthly visits for braces You pay about a $100 every 5 weeks for about 5 minutes of time they work on you.

Experiencia negativa: The receptionist at the front desk let me stand there in front of her for at least 10 minutes and she never acknowledged me. If I didn't ask her how much longer, I would have been waiting longer. That was SO RUDE! Then she went to the back to ask the male receptionist something and came back up front laughing. I thought that was rude! As if they had said something about me!! Rude people!!!

Experiencia negativa: Staff in the ortho side were rude. Do not waste your time, money, and patience. They schedule like 10 people at the same appointment time. Please, do not come to this office. If I could leave I would! Very poor treatment to the customer, no empathy at all. They keep messing up my treatment, they are not doing their job properly, my treatment is far behind and they haven’t done anything different to fix the problem. Do yourself a favor and do not waste your time. This office is horrendous!

Experiencia fantástica: Really, good. Angel and Dr. Pam were very nice and helpful with my dental needs

Experiencia negativa: The worst visit I have EVER had. Went in for a quick check up. I had to wait 45 mins to get seen by the dentist only for her to spend less than 2 mins with me. It's ridiculous I don't know why I keep coming back to this place when it the same poor service every time.

Experiencia negativa: Extremely rude appointment desk staff. No courtesy or care or manners to talk to patients. Called them several times to schedule kids appointments and no one called back. Every time we were told we would be contacted after insurance verification. Spoke to Page on 9/13/2022 and we said if they cannot provide service we can change the dentists. And the reply was "ITS UP TO YOU IF YOU WANT TO CHANGE YOUR DENTIST". What is wrong with people in this world?

Experiencia negativa: Do not bother to come to this place. They messed up our appt all the time. I have two kids, and like other parents, you want to bring them at the same time. The appt was scheduled 6 month ago for 4pm for both kids. I found out, one of them was schedule at 9am and the other one at 4pm few days ago. I called them and they said I can bring them in together. Received a reminder with the time that hasn't been changed. I called again, this time they said to bring them together. Received another reminder few hours later, this time one of them at 3pm and the other one at 4pm. I called again. They were not able to accommodate us. This is not the first time they did that to us. They are really incompetent scheduling 6 month follow up. Instead of apologizing and tried to reschedule us for another day , they seemed fine for us to cancel the appointment and to remove us from the calling list. Bad service. Take your family member to another place that truly care about you.

Experiencia negativa: Im never coming back here again. The kids ortho told my daughter to be quiet in a rude manner. Now I understand that children are hefty to deal with in these kind of situations, but as trained kid orthos you have to bare patience with children. There’s nicer ways to ask a child to turn it down.. West Coast, do better.

Experiencia negativa: Appointment was at 12:00. I didn’t get called back until 12:40pm. An hour after I leave I get a voicemail that I supposedly have a copay that I didn’t pay on my way out. I’ve never had a copay explained to me before for a basic cleaning that I’ve been told over and over for years that’s always been covered until now. All you guys do is syphon money from me and the finance girl is always rude and has zero people skills. Over it.

Experiencia negativa: My app. Was not on file,even though i got a call to confirm. I came with veneer that broke. I had it done 4 years ago there. I was supposed to have a check up and cleaning,the dentist never finished my cleaning. Somehow while i was there,my other veneer broke?? This is not the first time an app did not show up on computer. Same thing happened to my daughter. Lately its very unorganized. We have been there at least 6 years??

Experiencia fantástica: Patty H. Is very professional and what she does hands down. She is great to work with, I have never experienced such high level of customer service like this. Very very professional!!! Her and her team know what they are doing and if there is any issues they are quick to take care of the issue. Thank you patty for all that you do!! Excellent customer service!!! Always going out of your way thank you very much once again!!!

Experiencia fantástica: Finally found a dentist that is gentle and caring. The dentist was very thorough in explaining my treatment plans and next steps needed to complete my care.

Experiencia fantástica: Very happy with my orthodontist! Staff is friendly and always willing to accommodate last minute changes. Happy to found a great family dentist close to home

Experiencia fantástica: I went to West Coast Dentist today and I had experienced as a teenager the way one of the dentist my mother used make appointments for us. I've carried this fear for many years so, I kinda let my teeth go. I went in the dental office with no fear, and was confident that this would be the Dental facility I want to be a client of! I was so excited that I made a appointment for my granddaughter, even before I was seen by the dentist!! What does that tell you? No fear, No more! Thank you so much WEST COAST DENTAL AND THE STAFF, DDS YOU ALL ARE VERY PROFESSIONAL AND VERY KIND!!

Experiencia fantástica: Everyone is nice. My son had a temporary crown done, which fell off same day. But, I have family members assured me it happens just need to go back, kids . The dentist office called back as soon office was open, and had me chose anytime I wanted and have the temporary crown replaced.

Experiencia negativa: Do not waste your time here! My appointment was at 11am for a cleaning. It took them one hour to do X-rays. After they were done with that they wanted me to come back another day because it was lunch time and they could not do my cleaning. I waited until it was after lunch to have my cleaning done stating I would be the first one. The doctor was about to start my cleaning when another patient began complaining about her wait time and began helping her while I waited which I had been waiting since 11am. This place is unprofessional. Please do yourself a favor and go somewhere else. Also, they force you to wear a mask in the mornings because it's "policy" but after lunch time somehow it is no longer policy and no one is wearing one. This place is the worse!

Experiencia fantástica: Very kind and understanding. The manager helped me immensely. It was nothing for her to call and make my next appointment, when it would have been very difficult for me, in pain headachey and that kind of thing gives me crazy anxiety. She was amazing. The dental assistant was extremely careful, gentle and considerate in dealing with me. The doctor was patient and answered all my questions like 3 times over!

Experiencia negativa: Unfortunately there was a big mistake made regarding my insurance coverage & WCD sent me home instead of checking further, i left & got home to call them myself & there was no problem at all. My insurance called their office & NOW everything is ok. I have to wait now until APril to begin my treatment but they WCD should’ve had me call froM their office as I knew for sure I had valid insurance! Just could’ve been so different if they had. Just listened to me & as much as I dislike going to the dentist, joy was just wrong

Experiencia negativa: After waiting long time And when it's my turn The doctor checked me then left 1 hour then came back to clean up She took 2 other patients in between. Very improfetional.

Experiencia negativa: I just wanna say thank you to the staff that let my mom come in after hearing me having an anxiety attack all the way from the front BUT I just wanna say to the doctors and the dental assistants DO NOT MAKE FUN OF SOMEONE WITH MENTAL HEALTH, I just recently went there and i have told them both before they started to put anything in my mouth I suffered from severe anxiety and the assistant asked me if I took anything for it and I had said “no I refuse to take medication.” (There’s a valid reason for it btw) and both the assistant and doctor started to laugh at me saying “maybe it’s time you do take them.” Very unprofessional and my advice would be to shut your mouth in front of a patient because you are there to help the patient not laugh about their Heath

Experiencia negativa: You have poor attention from the reception, you did me a bad job and I lasted 3 weeks with toothache and when I went they told me that I had to see myself it was the doctor who did the job, however my pain continued and no one gave me a solution, I only received bad treatment.

Experiencia fantástica: Oral Surgeon Choi and West Coast Dental assistants took really good care of me when I come in for wisdom teeth removal. They were very supportive when I was nervous, everything was done less than 30 mins, no pain at all. I highly recommend this place!

Experiencia negativa: If you come here with an appointment expect to wait at least 3 hours before they see you. I have been coming here every six months for years and I am fed up with the long wait and lack of care for patients. They had me wait 3 hours to tell me that they are going on lunch so I would have to come back 3 hours later. Terrible experience every time.

Experiencia fantástica: I’ve been going to West Coast dental for years. It can get busy, but as long as you make it to your appointment 15 minutes early you’ll be good. Receptionists are very sweet and accommodating! I overslept for my daughter’s orthodontist appointment today (my fault) and the receptionists were still able to fit us in even though they were busy. Thank you west coast dental staff!!!

Experiencia negativa: Horrible waiting time, they scheduled everyone at 2:pm, so about 10 + people waiting to be called for a 2pm appointment. It's 3:30-4pm by the time you get to a call in. Some to consider. Some receptionist specifically in the orthodontist department are so rude, they act like if they're doing you a big favor,, there's a lady that total lacks of customer service. My daughter's almost done with the treatment! I'm so excited I won't see this receptionist cranky face, No more!!!

Experiencia negativa: The lady who is working receptionist so so mean. She didn’t want to assist person who cannot speak English fluently. I recommend don’t come here anymore. The employees is so rude.

Experiencia positiva: They are really nice and helpful, the lab they use to order detures is not too great though

Experiencia negativa: I called on a Tuesday because my daughter chipped her tooth and was in pain, they gave me an appointment for Thursday @ 5 waited over an hour just for them to tell me she needed a filling and they couldn’t treat her because they were closed already when I asked the lady in the front she said the 5 appointments are for consultation only and someone should’ve told me. NO ONE TOLD ME. Looking for a new dentist!!

Experiencia negativa: If I could give less then 1 star I would. Dentist has no personal skills and no compassion for patients financial situations in the time of COVID.

Experiencia negativa: I had a pretty terrible experience with them. I originally scheduled my appointment for 11am but they called me asking to have it changed to 1pm to account for the time to fill out paperwork and not conflict with their lunch hour which was fine by me. Knowing this, I arrived early to fill out the paperwork, but the one staff present was working pretty slow. I had to wait 45 minutes until I was finally seen by someone. Their process to explain my insurance coverage was done poorly. I'm very frustrated with their lack of ability to explain what was covered and what wasn't covered. They treated me as if I was a child and I didn't appreciate that. I recommend finding a different dental group.

Experiencia positiva: I had a deep cleaning with laser treatments and the antibiotics placed in gums. One week the right side the next week the left side. Each time I had a different dentist perform the cleaning and a different assistant. Both dentists and assistants were very proficient and each time took about 30 minutes. The wait time on the first visit was a lot longer because it was my first time there and x Ray's and exam and recommendations were included. I did have to wait over 1 hour in waiting room. The second visit I waited 10 minutes in waiting room and 20 minutes in chair for cleaning.

Experiencia negativa: The wait time was terrible. If I have a 10:00 appointment I expect to be seen no longer than 15min after I check in. There is no reason I should be waiting an hour and half to get seen for x-rays and another 30 min for the dentist to come. This isn’t the first time this has happened. I will not be coming back and will be changing doctors. Whoever schedules these appointments has no clue what they are doing.

Experiencia negativa: If I can give one star I would for the dental side of things. The ortho staff is decent, definitely a lot of room for improvement but the dentist is a nightmare. They will make the most simplest things the most complicated. I do not recommend whatsoever.

Experiencia positiva: The office is really clean and most of the staff really helpful and friendly. I don’t give them 5 stars because the waiting time to be call in and to be seen is loooong! They schedule many patients at the same time knowing that they only have 1 dentist in the office. I really hope they do something about it.

Experiencia fantástica: Amazing service, the dentist extract two tooth’s and I thought he was just finishing one. Painless and quick. Thank you so much

Experiencia negativa: Had to wait so long for a consultation, when they took my son to the room he was waiting in the room for an hr. he had his app. At 4pm and barely got out 6:21pm not worth the consultation

Experiencia fantástica: Everyone is pleasant in the office The doctor here does good work N she’s gentle I look forward to going back

Experiencia negativa: I don't like the dentist. She's trying to sell me some product that I don't need. She also advised me to crone two teeth that are still working well and no major problems.

Experiencia positiva: Ok so I went in and it wasn't even reviewed again with me the. X-ray showing what two teeth that was going to be getting the fillings; for some reason. I thought it was the two top ones but then she did the two bottom ones so in my head I was like, ok, I guess it's the two bottom back teeth but I shouldn't have to be in guessing it should have been a review of the x-rays and then a discussion with me being that I reminded the dentist that I've gotten better, but I have anxiety over being at the dentist. Anyways I got 1 fill before on a full blown cavity. It was lovely. Yesterday 6/4/21 I felt like the dentist who seems very sweet & appears to me that way too was angry at someone, she wasn't though, & took it out on me. It definitely wasn't like when I got my 1st ever fill at this same location, but different dentist. Why is it that today the next day, all my teeth are feeling sore or tender. It felt funny while eating as well. I was shaking when I left. I had to sit in my car for a couple of minutes before leaving to home. I'm feeling a lil scared about making a appointment to get the other 2 fillings. I would have given a 2 star but I appreciate the discount that was given to me for being with them so long. Also I could have asked to see the x-ray & to reviewed it again.

Experiencia negativa: Doctors and technicians are good, but the front desk is bad. One of them was rude, no patient, not helpful. Just rude!