Cherry Hill Family Dental

Experiencia fantástica: 10/10 office, Sharae is so good at X-rays she’s a great assistant Lendi is really good too. Definitely be a patient here.

Experiencia positiva: The waiting room smelled like weed, and there was little to no information communicated about the requirements for new patients (e.g., did not send any links to online paperwork, did not remind patient to bring X-rays if done within the last three years, etc). This would be helpful to save time! Because of these delays, I needed to schedule a second appointment for a standard cleaning.

Experiencia negativa: I accompanied my mother to her appointment on the morning of August 5th, and I witnessed something that was very disappointing. Around 11:35 a.m., a Spanish-speaking gentleman who was also waiting for his appointment was having difficulty communicating with the receptionist and understanding his new patient paperwork. He asked the waiting room if anyone spoke Spanish because he couldn’t understand what he was being told. My mother and I both speak Spanish, so we offered to help translate and assist him with his forms. The office did provide him with a Spanish version of the paperwork, but he was still struggling to read the fine print and needed help completing it. The receptionist told him that no one in the office spoke Spanish and that his paperwork had to be completed before his 12:00 p.m. appointment or he would have to reschedule. We gladly helped him complete the forms. When the receptionist explained that he would also need someone to translate during his appointment, I offered to accompany him. The gentleman clearly stated that he wanted me to translate for him and gave his permission. However, the receptionist refused, stating it would be a HIPAA violation. I did not understand that explanation, since the patient had clearly given verbal consent for me to accompany him. Regardless, at no point did I hear anyone offer a telephone interpreter, video interpretation, or any other language assistance service. For reference, I did not get the receptionist’s name, but she was seated at the front desk on the left side of the office, closest to the main entrance. I am a registered nurse and I work in Medicaid insurance. My mother is also a Medicaid patient, and this office accepts Medicaid. Based on my professional experience, providers that participate with Medicaid are expected to have meaningful language assistance available for patients with limited English proficiency, whether through a qualified interpreter, a language line, video interpretation, or another appropriate service. That expectation is different from an office that operates solely as a private-pay practice. Seeing none of those options even offered was extremely concerning. Thankfully, while we were helping him, his home health aide arrived just before noon, allowing him to keep his appointment. Had she not arrived—and had we not been there to help him complete his paperwork—he very likely would have had to reschedule his appointment simply because he needed language assistance. This review is not about the dental care itself, as I was not the patient. It is about the way I witnessed this gentleman being treated. Everyone deserves to be treated with dignity and given a fair opportunity to receive care, regardless of the language they speak. I left feeling disappointed by the receptionist’s attitude and by what appeared to be a complete lack of effort to accommodate a patient who was simply trying to access care.

Experiencia fantástica: Excellent care friendly staff!!!

Experiencia fantástica: Great experience. I’ll be back

Experiencia negativa: This is worst medical experience I’ve experienced ever don’t visit this location so pathetic. My story: on July 13 I’ve called them to schedule an appointment. They booked appointment on July 14 at 11 am but unfortunately I messaged them I’ll be 10 minutes late. There are three staff but none of them are responseful sitting there ideal and being rude to customers. I don’t know what exp they have there to just sit there and can’t hold appointment for 15 minutes and for form filling we have to come 15 minutes earlier to appointment. So pathetic that it’s a dental emergency they told me to come after 10 days. So for delaying 15 minutes, I’ve to wait 10 more to get an appointment. I’ll definitely skip this dental office at cherry hill. If anyone seeing this kindly find any alternative as these people are helpless. Skkippp “cherry hill family dental”

Experiencia fantástica: The staff was very friendly, sensitive and informative.

Experiencia fantástica: Dr. Malik is so wonderful!

Experiencia fantástica: First time at Cherry Hill Family Dental and Dr. Le was so kind and professional and HONEST! The last dentist I went to felt like a car repair shop trying to get me to pay for services I didn't need. Great place!

Experiencia fantástica: Great place to get a healthy mouth. Kind, considerate and gentle. I highly recommend this dentist!

Experiencia fantástica: I had an amazing consultation!

Experiencia positiva: Very friendly and accommodating staff, and no crazy long wait times. My poor son had to get a lot of work done they were so patient and nice with him. This is our third year and We are very happy!

Experiencia negativa: Scheduled a 4pm appointment almost 6 months ago. I work in health care and had to block the last 30 minutes of my schedule today to come in. Show up and the doors are locked. Can only talk to AI on the phone. I am so upset and disappointed. I will not be coming back.

Experiencia fantástica: I’ve been coming to the dentist for two years now I love The staff, everyone is friendly and professional. I will definitely recommend.

Experiencia fantástica: I love the friendly, professional, patient staff at Cherry Hill Family Dental. My dental procedures were treated with care and every step was explained to me. Thanks for my new smile!

Experiencia negativa: Its been months of me calling to fix a charge issue. They basically took from me and wont give it back. I got crowns, and they had them custom made with a company, I always asked for what I wanted, it was sent off to tje company to make, they charged me for it and the company they went through didnt do what was asked. The tooth was never put in my mouth so I asked DR. MALIK to please fix that charge if its not being used in my mouth why would I need to pay for it. Well its been months and still. I also spoke to the "manager" and they kept telling me to wait for a call its been about 5 months al ready. It's so surprising to me that they see all of these bad reviews and they still don't change anything about it. You would think to better your services. I am having the worst experience of my life after thinking I had finally found the place I felt comfortable at. There's so many issues between what the doctor says and what the secretary says and does. I got all crowns in my front teeth with a week one day I woke up with one loose, it was still there in place but I could feel the back loose. I went all the way to cherry hill walked in so I could get it fixed and was told the dentist wasn't there. The secretary knows and seen I had all teeth in place. Then within days of my eating it completely came out. Made an appointment as an emergency and the dentist said it was impossible for the whole tooth to had come out. Did not believe me which could have been easily saved had she asked her secretary. Her secretary did not in fact offer someone else to see me when the tooth was still in place and now wants to charge me for a whole new tooth. Then the dentist ask me to make an apt with date and time and the secretary refuses. I call in days later to ask if my insurance approved what had been there for last week and they say no yet another week will go by. I've been toothless for weeks now. They do not care. Save yourself sometime. They will act like they care and it's a mess with all those girls at the front and plus they never answer the phone.

Experiencia positiva: Some of the people in there act so unprofesional. The first one is the dentist (the lady that looks indian). The way she speaks to you, and I think is more to hispanics. She did 2 jobs on me that didnt last, very bad done. I lost those 2 theeth. she filed my own theeth because the theeth she made for me were too big. I heard a lot more people talking about that same lady, so disgusten un profesional. And is pretty sad, because I’ve being going to Cherry Hill Family Dental since the time they first open that place. Even my hole family, now must of them had to change dentist, because of the same lady.

Experiencia negativa: Please don’t Easter your time on this place! First off the only “person” you can talk to is their AI you can not get a real person! I scheduled an appointment 3 weeks ago for a root canal even called them on the 17th to confirm could t get a live person left a message for someone to call me back they never did. Fast forward to today I take off work walk in only to be asked why was I here the AI didn’t put it on the appointment (well if they didn’t put it on the appointment shouldn’t someone have called prior to see the reason for my appointment. So fast forward I get to my appointment and all of sudden they don’t have an endodontist like what??? I’ve been in pain for 3 weeks I could have easily found somewhere else but I’ve been waiting on this appointment thinking I was good to go!

Experiencia fantástica: Very professional would recommend

Experiencia fantástica: friendly service with a smile. Clean dentist office. Enjoyable visit.

Experiencia fantástica: Pleasant staff clean facility and fast. Dentist and hygienist explained everything prior to doing different things. Definitely recommend this office.

Experiencia positiva: Can't even reach this office by phone. Keep canceling my appointment all the time. Our Can u come this time had to come to office three times. Can the office people get there crap together. Plus 1 of the girls has a attitude problem.

Experiencia negativa: Hate this place you can never get through to anybody and the AI system is stupid! Once you do finally reach somebody you already missed your appointment and have To schedule for months out when it’s an emergency smh they need to be shut down!

Experiencia fantástica: Always have experienced prompt, friendly and professional service here. I've had great experiences.

Experiencia negativa: Doesn't call u back but did call me the day before my appointment, after months of waiting, to tell me they don't have a spot for me to get my root canal done. If there was a negative star, they would get 5 from me. Never stepped foot in the office but it's the worst professional service (if u can call it that) I've ever had.

Experiencia positiva: The services provided were great. I just had to wait about an hour before things started. I will be back!

Experiencia fantástica: All ways have a good day everyone dose a great job from front and back of office

Experiencia negativa: It has been challenging to reach the front desk. My insurance company has attempted to contact the office by phone to clarify the out-of-pocket expenses on my behalf, but they have been unsuccessful in reaching an available representative. Extremely disappointed that this office doesn't handle minor surgeries like tooth extractions on-site. Being told to 'find someplace else' and then expected to return here 24 hours later for a follow-up is a huge logistical burden. Expecting patients to take two days off work in a row shows a lack of consideration for their time and professional lives. My new lower partial denture is causing severe pain and a resulting infection. I’ve tried to schedule a repair, but the AI scheduling tool is impossible to use for urgent issues.

Experiencia fantástica: I been going to this dentist 16 yrs love it and always friendly staff

Experiencia positiva: Everyone was pleasant and Dr. Lee was very knowledgeable. Had a routine cleaning and exam. My concern is there's no dental hygienist there and Dr. Lee had to multi task doing people's job to clean my teeth, and feel like if the hygienist was there, Dr. Lee could have do a better job with my cleaning ..

Experiencia fantástica: Dr Le is Great .. She’s gentle and efficient.. The staff were kind and courteous…Win Win

Experiencia fantástica: Fast efficient and professional would not recommend anyone else

Experiencia negativa: I had a very bad experience at Cherry Hill Family Dentist. I waited over 1 hour and 30minutes just to get an X-ray. I was scheduled for a root canal, but the procedure could not be done because they never sent the request to my insurance for approval. This shows a lack of professionalism and poor organization. I ended up waiting all that time for nothing. In addition, the front desk staff was eating lunch in front of customers, which felt very unprofessional and disrespectful. Overall, the service was disappointing, and I would not recommend this office based on my experience.

Experiencia fantástica: The girls are always friendly and welcoming at the reception desk and I absolutely love my dentist she is so caring and very understanding of my anxiety she is very sweet

Experiencia fantástica: Great experience at Cherry Hill Family Dental. My son is a tough patient and they worked with him calmly with a friendly and professional approach. Thank You CH Family Dental.

Experiencia negativa: It is virtually impossible to reach this business by phone. I have been trying establish myself as a new patient (using the ProSmile plan) for regular perio cleanings. When I initially called, about a month ago (Oct. 2025), I did speak to someone who told me that I first needed to come in for a consultation and I scheduled an appointment, but she could not tell me the cost. I encountered a schedule conflict and called there on Friday morning, 11/21. I left a VoiceMail message, but no one called me back on Friday or Monday. According to Google, the office is open from 8:00am to 5:00pm. On Tuesday, 11/24 (today), I called just after 8:00am, but reached VoiceMail. Ditto for ~3 other attempts before 9:00am. I tried to verify the hours on the website, but no hours are listed. I did finally reach someone just after 9:00am and explained why I was calling and my unhappiness that no one called me back since my Friday message and my difficulty at reaching the office today. The representative found my appointment. After discussion, in which she said that she was able to access my records from a 'sister' dental office, she related that she didn't believe that I needed to come for a consulation (which would be an out-of-pocket cost of $203 - although the website states the available new-patient special offer of exam, x-ray and cleaning for $99), but she would check. I was left on hold for a full 10 minutes before I hung up. For the next 30 minutes, I repeatedly tried to reach someone, but every call went to VoiceMail. They also had my phone number on record and no one called me. I finally left a message to call me after 2:00pm. It is now 3:00pm and I have not received a call nor have I been able to reach anyone - just constant VoiceMail. I am NOT happy! I did reach

Experiencia negativa: Even though the people there were very nice, their services were less than basic. For the first time in my entire life after I got a cleaning, they did not floss my teeth or have me rinse with mouthwash. What’s more is that they do not give a bag afterwards with toothbrush, floss and next appt card. I thought all of these things were standard practice. My wife had the same experience. We will find someplace else.

Experiencia negativa: Do not go to this office!! They do a bait and switch on its patients. I was told various times I should reschedule because the doctor that accepted my insurance wasn’t available that day. Only to be told after 5 appointments they didn’t accept the insurance at all! I gave my insurance information to the receptionists at Cherry hill family dental they took my information and proceeded to tell me my insurance was accepted (after being entered as a new patient) but only by one dentist in their offices. I went to an appointment on Tuesday, May 6th 2025 at 3:30 pm Thursday, May 15th at 2:00pm I also went to an appointment on May 27th 2025 at 12:00 pm and again on June 24th 2025 at 3:00 pm and then again on July 16th 2025 at 2:00 pm. I had two other appointments that they rescheduled twice during this time period because the doctor that their office informed me accepted my insurance would not be in the office when they originally scheduled me. It was in this last appointment on July 16th that they informed me that they did not accept my insurance and I would be charged full price for all of my appointments until then because their office did not accept it. It was the final appointment where I was supposed to get my permanent cap on my tooth after a needed a root canal. I am now stuck with a temporary cap on my tooth because I could not receive my permanent cap because I was unaware until that final appointment that they did not accept my state insurance. I also lost months of time in which I could have been going to a doctor that accepted my insurance before loosing it, since I no longer qualify for state insurance I no longer have access to medical care. I am being charged 3,194.00 dollars for dental work I would not have went to this office to receive if I had known they did not accept my insurance. I had state insurance with fidelis and I could have gone to another office to get my dental work done for no charge.

Experiencia fantástica: I hate going to the dentist. Hadn’t been since I had a stroke 8 yrs ago. It was a great experience. I’m paralyzed on one side and the whole staff was very accommodating. Made me feel very safe and welcome. I had a cleaning and 6 cavities. The Dr. is really nice and funny.

Experiencia fantástica: The office was very ckean,and peaceful, the staff was great..most of all no pain. Smiles

Experiencia fantástica: I have been going here for years with all my children and some of them are adults now and still they go to this office and they Dr. Are amazing top care

Experiencia negativa: Worst dental office unprofessional I made an appointment for a cleanup and consultation. Made my appointment at 10:30 for the consultation and my second appointment for my cleanup was at 12. I get there. They have me waiting on the waiting room for like half an hour to 45 minutes then they call me back to do the x-rays in the process of doing my x-rays. I get a call that I miss my 12 o’clock appointment. I tell the lady no I didn’t. I’m in the back. I’m getting x-rays done. She starts laughing and tells me OK you’re fine then the doctor comes in tells me that I have to reschedule for the cleanup because I late I’m like no my first appointment was at 10:30 and my cleanup was at 12 and I was here. She tells me she needs to go to lunch and she doesn’t have time to do a cleanup so I tell her that’s not my problem. I was here on time and I took off of work for this so I want my cleanup. I asked to speak to a manager. The manager comes in. She looks at me. She apologize. I tell her why I’m upset she tells me the best thing that she could do is give me a closer appointment because they’re very busy so they’re very full so I tell her OK so that’s fine if I have to come back that’s fine but I don’t want the doctor to see me that I would like to see another doctor. She tells me that that’s the only doctor they Have so I tell her OK well can I get my x-rays so I could go elsewhere? She’s like OK. In the meantime, she gets me paper x-rays there are no good for use. Do not make an appointment here they unprofessional very and very rude.

Experiencia negativa: Absolutely the WORSE dental practice ever. They need to be shut down!!! Their system is messed up and they will cancel you, if you don't confirm because they FINALLY want to pick up the phone. I made my appointment 3 months ago online. It was confirmed by the system. I show up on my appointment day and they tell me they can't see me because when they called me I didn't confirm. Are you serious?!?!? Absolutely disgusted by them. I will NEVER go back here again!

Experiencia negativa: This office is very unprofessional. They do not pick up the phone. I even called the office while sitting there and the phones didn’t even ring. How are you running a medical establishment with no working phone. This is ridiculous! I had to drive to the office to attempt to get my concern scheduled. The best they can offer an emergency visit with a referral is 1.5 months away. How can you tell someone with severe toothache to wait that long! It’s unrealistic

Experiencia negativa: Patient care is terrible. I came to this office once in 2023 for an xray. Now in 2025 I am receiving a $12 concierge charge? I have been calling the office for MONTHS with no answer, no one returns my calls, and I get placed on hold for more than 20 minutes to where I end up hanging up. I can never reach anyone and they are sending me constant emails/texts threatening to send me to collections for $12 that I cannot reach anyone to question. Terrible patient care.

Experiencia fantástica: I’ve been going to Cherry Hill Family Dentist for years and they never seem to amaze me. I love all the staff. They’re wonderful people and I will never change my dentist unless they relocate too far for me to go. Thank you for your service

Experiencia negativa: they don’t pick up the phone. On their website they Claim that you can make your own emergency appointments. When you really cannot. Well I need scheduling for requires an anesthesiologist. I called at least 10 times within the last 45 minutes and none of them were successful. All calls are made within Regular business hours. I could understand if maybe I called once or twice but no- I called over The course of 45 minutes and still no response. I believe that’s unacceptable for any medical practice Especially those who claim to be able to perform emergency procedures. Conserving my very first interactions are not positive- I’m going to bring my business and insurance money elsewhere

Experiencia negativa: Very bad customer service. I was trying to schedule an appointment as a first time client and the women on the phone was rude and hung up on me even though I was in the middle of my sentence trying to tell her something. Wouldn't schedule an appointment here unless your already an existing patient. I don't know if they except some new patients.

Experiencia fantástica: I had a great visit. Appt was 8:30am did wait long in the lobby before being called back. The staff were really respectful and welcoming. The dental hygienist that cleaned my teeth did a great job and made sure I was okay. The dentist was welcoming and listened to my concerns and help me sold the problem. I would recommend Cherry Hill Family Dental to anyone!

Experiencia fantástica: Really great dental office. Everyone was super nice and made the whole visit easy and comfortable. The place is clean and runs smoothly. Stacey, the manager, was awesome, super friendly and clearly on top of everything.

Experiencia fantástica: ⭐️⭐️⭐️⭐️⭐️ A Truly Outstanding Dental Experience! This dental office is clean, modern, and incredibly inviting from the moment you walk in. The front desk staff are absolutely stupendous—friendly, professional, and go above and beyond with their customer service. The dental professionals are highly skilled and thorough, providing excellent care without trying to nickel and dime your insurance. It’s refreshing to find a team that prioritizes patient well-being over profit. This place is awesome—I highly recommend it to anyone looking for a trustworthy and top-notch dental office! ~Dr Mike

Experiencia fantástica: The entire staff is amazing, and I especially want to highlight the front desk — they are super professional, friendly, and efficient. Scheduling is easy, they always greet you with a smile, and they go above and beyond to make the whole process smooth and stress-free. The office is spotless, modern, and welcoming. I’ve finally found a dentist I trust 100%. (Thanks to DR Malik …Highly recommend!..

Experiencia fantástica: First time coming here ! The staff are very useful and friendly they was very patient with the concerns or any sort of issues i had. The doctors are very social, super kind i felt very welcomed and comfortable don’t be ever hesitant to express your concerns.

Experiencia negativa: They NEVER pick up their phones. It doesn’t matter what time you call. Experienced this several different times.

Experiencia negativa: I don't leave a lot of reviews but let me tell you if zero stars were an option I would have given that. They have two different numbers listed and nobody ever picks up or calls you back after leaving MULTIPLE voicemails. I'm no longer a patient there and I keep receiving messages that I owe for things in 2025 when my last appointment was June 2024 and nobody is answering or calling back.

Experiencia fantástica: The boss Stacy who runs this office is very kind and i appreciate her kindness it made all the difference during a very difficult situation. you never know what people are going through and Stacy did not be-little me she listened me and solved my problem. Thank you Stacy God Bless you and all in office regardless I believe we are a children of God and deserve to be treated with dignity and respect.

Experiencia negativa: I regret going there so much. They did a root canal treatment on my tooth without treating it. I had it done on Friday, 03/14/25. I had so much pain and suffering on Saturday and Sunday. Even though I was breastfeeding my baby, I had to take 20 painkillers. On Monday, I went to them at 8 in the morning. They made me wait until 11 with that pain. I was crying while waiting. Then, when I went to the room, they said they couldn't do anything, they could prescribe you some medicine. I had to leave the place to go to the hospital urgently. Perihan ugur

Experiencia negativa: A nightmare! Had an appointment set the day after Thanksgiving. Got a reminder 3 days before. Showed up Friday afternoon for appointment. Office was closed. Left 3 messages the following week. Never received a call back, text, or e mail. Left 3 more messages in December, once again- no return call. Went to a new dentist that accepted my insurance in January- what a pleasant experience. Now today, Feb 28 I just got a message I am 3 months behind schedule! Are you kidding me?? I highly recommend if you want frustration and aggravation. The last time I was there, an attitude existed in the office. Not even close to being professional. I have lived in Cherry Hill for 25 plus years. Grade- F

Experiencia negativa: Made my appointment 5-6 weeks out. The week of the appointment they cancelled on me due to overbooking and tried to reschedule me for another 4 weeks out.

Experiencia negativa: Front desk staff and the person who calls for appointments is very rude. The first time I thought someone was having a bad day. The second time, i didn’t bother to write a review but it just has to be known. We also have two people in our family with braces and they keep saying next appointment we’ll put the bottom ones on but that was over a year ago. Something’s not right.

Experiencia fantástica: The staff here is phenomenal. I really appreciate their friendly and welcoming demeanor. You can tell they have a one store mentality around customer service because everyone I encountered made me feel safe, at peace and welcomed. Thanks Cherry Hill Family Dental. You guys are amazing ❤️

Experiencia negativa: Unfortunately I need to correct my previous review. On my last visit for a general cleaning I was insulted, treated poorly and threatened by their employed. When I arrived I realized I didn't have my new insurance information/card and explained I would email it to them that day. Their response shocked me! After 2+ years of being a patient they told me they would not do any work until they had my insurance information. AKA, WE DON'T TRUST YOU! Then, I'm already in the chair and tell me to leave and if I didn't they'd call the police. My response was should I call or are you going too? They survive on government subsidized dental insurance which brought me there in the first place and think they feel justified treating people in need poorly. They turn over dentists, staff & administrators regularly. I have had to switch dentists 3 or 4 times since being a patient. My recommendation is STAY AWAY from this unethical sub-par dental practice at all costs!!

Experiencia positiva: they were very pleasant on phone and in person and took good care of my son’s concerns who has autism and nervous about the appointment, and the wait was not long this time either. I only gave them 4stars though, because they still have not taken any x-rays of his teeth, which i confirmed with them twice that x-rays would be done today along with cleaning.But overall it was a very pleasant visit, especially for my son, who went back all by himself this time. My son, with autism, complains often, but he said, “It was quick and easy.”, which i was glad to hear. I just wish they would eventually take x-rays of his teeth, to rule out any underlying issues with his teeth. Although his teeth are usually problem free, thankfully! It’s just that every dentist we’ve ever seen, they always take xrays during the first visit.

Experiencia fantástica: I have never had a problem at the bigigining they use to canceled my apoinment but i haven’t had any problems with my recently appointment … so i think they improve that problem …I like this office because it is close to home …

Experiencia fantástica: My two teenage children were scheduled here for services. I was greeted warmly and didn’t have a long wait time. The dental assistants and dentist were kind and thorough.

Experiencia negativa: This is the reason why I change dentist they don’t return phone calls. Since September been trying to get my young daughter dental records for another facility. They have a serious reception problem. I hope I am not just the only one. I am forced to go to their office to get anything done.

Experiencia negativa: Stay away from this place. I paid up front and keep getting calls emails and letters to pay a balance. I try calling every week to try and settle the matter but nobody answers the phone. Left countless voicemails and nothing. Save yourself the trouble and go somewhere else.

Experiencia negativa: If I could give this place zero stars I would. They don’t deserve a star. WARNING Don’t go here for serious dental work they are liars they to work on u And then they give you a temporary filling which I have had numerous times my son got it from this dentist. It fell out on the way home then we went again. Same thing happened then I went again. Same thing happened. I was told my son’s new teeth would be there on November 11, my son and his fiancé go, the teeth aren’t there so they come home and they said they’ll call us. It is now 72 hours since they said they would call me back. I’ve called several several times and they will not answer any of our phones because someone accidentally picked up and said oh I’m so busy right now. I’ll get right back to you and hung up , they are unprofessional in there. My son has bad anxiety. He’s afraid of the dentist and now you just made him more afraid of the dentist because look what they put you through this poor kid doesn’t front because they didn’t do their job. DONT GO HERE THEY FOOL YOU!!!!! I’m calling the news I already called the insurance for fraud and I’m calling a lawyer. Suggest everybody who has had dental work that needed fixing because they couldn’t do it. Get a lawyer.

Experiencia negativa: What a terrible experience at the dental clinic today. The staff at reception does not have the basic courtesy to let the patient know that they are running several hours behind schedule. I went in with an appointment to get dental cleaning/ scaling done. I waited for an hour and 20 mins before I was taken in. X-rays were taken and doctor came in briefly to sell me a crown. And then I was told that hygienist was so busy that I would have to come back. When I asked Dr Malik , she said I could get the appointment soon and in the coming week….. at the front desk , they gave me an appointment for five months later ….. pathetic!!! Some apology could have helped but instead the lady at reception says “ life happens “ when I complained about the long wait …. Horrible customer service !!! No wonder they are in a position to accept new patients and a sign that says “ walking welcome “ …….

Experiencia fantástica: Everyone was great! Everything was clean! The waiting wasnt long! The Dr i forgot her name but very honest and friendly!

Experiencia fantástica: Today I had an appointment and I’m a tell you when I got out of my appointment and got to the car I cried the reason I cried was because I could not believe how much of an amazing job was done to my teeth when I got there for my appointment my teeth did not look the way they look when I left And I couldn’t help but cry I cannot even explain the feeling that came over when I saw my teeth it was just different. I been to a lot of dentist even drove 5 hours and they did a botched job cherry hill family dental gave me my smile back and I am so grateful thankful. I can not stop talking about what an amazing job was done thank you so much everyone you all are amazing.

Experiencia negativa: Unapologetically, failed to keep the appointment even though I received an email stating my appointment was 9/18/24 at 8:00. The worst dentist experience ever. I’d rather have an extraction than to come here again.

Experiencia fantástica: I love coming here. The staff and Doctors are very nice.and accommodating . They do an amazing job on your teeth weather it's cleaning, filling , extraction etc

Experiencia negativa: this place is HORRIBLE!!!! at first they told me that i would owe close to $600 for a deep cleaning which i said no to. Then when i said i only want a regular cleaning which is covered on my insurance they STILL charged me $90 which I stupidly paid. NOW 2 weeks later i get a bill for $230. for what?? I have dental insurance! I never had this problem anywhere else! Oh and she only cleaned my teeth for MAYBE 15 minutes. I'll NEVER go back.

Experiencia fantástica: During our visit today we had so much issues with our new insurance, but the staff at cherry hill family Dental were so patient, professional and very understanding. After all the back and forth the insurance company we thought that we might have had to reschedule our appointment, since it took up so much time, however we were still able to be seen. The young lady at the front desk helping us, wish I had gotten her name, was so amazing. Amazing customer service. The pediatric dentist was such a charming guy who took great care of my son. He made sure that we understood exactly what he was doing. I am truly appreciative of the service we have been receiving from this office. Not just today, but on every visit. Thank you very much!!!

Experiencia fantástica: My new dentist is funny , a GREAT LISTENER and she brought back why I should stay with Cherry Hill Dentistry. She treats your teeth like there hers! DR Milki I hope I spelled her name right . THANK YOU SO SO MUCH! I saw her at 8:30 am 7/9/24. SHE IS A GREAT DENTIST! I'M SO HAPPY SHE'S MY DENTIST!

Experiencia negativa: I wish I could give 0 STARS. I got new insurance for dental and on the Insurance card, this dentist info was already there. So I call to make an appointment, new patient. They have a call center to schedule new patient appointments. My rep was Ray, who was completely un-helpful! I told him my reason for calling and he tells me "You have to be assigned here before we can schedule." I told him the information for this office was already on the card, so I assume I am already assigned. He would not schedule an appointment, he wouldn't even look me up to see if I assigned there. Didn't take my member ID # or anything. I call the insurance company (Horizon Dental Choice) and sure enough I was already assigned to this dental office. I asked them to change it because I was already having a bad experience and I was seeing bad reviews online and the insurance rep even said they have gotten alot of complaints about this place and their new patient customer service line. I was changed to another dental company- but now have to wait until September 1 to even be seen. I'm sure I'm dodging a huge bullet with Cherry Hill Family Dental, but huge inconvenience because I wanted to get my family seen before school starts

Experiencia fantástica: I originally came on here and gave this place 0 stars so it's only right that I come back on here to correct it and give them 5 stars. Customer service is great. The girls at the front desk has been doing an amazing job.They are very friendly, very helpful and keep smiles on their faces!That is truly amazing keep up the great work Queens.Now I would recommend my family and friends to Cherry Hill Family Dentist .

Experiencia fantástica: The Doctor was really nice to my son it was his first time getting treatment and he explain everything to my son step by step I was happy with the results

Experiencia negativa: Wish you could give negative stars! I was told to go to the old dentist I had before in order to “fix” a cracked and unfixable crown from a root canal. My previous dentist no longer takes my insurance and I have said that multiple times.. according to the dentist that the receptionist talked to, I still have to go back to my old one… Don’t go here if you’re trying to get help, it’s useless.

Experiencia negativa: I went to my appointment was told I owe $200 and have to pay before I could be sèen I didn't have it and asked if I can pay next visit I was told have to pay at least $75 my purse was left in my car my daughter was with me she went back to get my purse my name called I asked if it was OK to go I was told yes sitting in the chair I saw front desk staff came around with my daughter and asked me to pay in which I did as I was leaving my daughter told me she was so hurt and embarrassed because the front desk staff was talking bad about me am not a theif didn't refused to pay my bill I have been going there for years front desk staff are unprofessional no amount of appolgy can make me feel comfortable there anymore other patients were there they not only embarrassed me but my daughter fix your staff would I recommend anyone no.

Experiencia negativa: My cleaning was awful. A cleaning is the most routine thing so I don't trust sticking here. Trying to cancel an appt right now...and have been on hold for 15 minutes. Terrible.

Experiencia negativa: You couldn't pay me to go back to this place ! Sat there for 2 hours yesterday to be told I was never checked in by the girl who checked me in and it was to late to be seen. They need to hire grown ups and get rid of the little girls working the front desk.

Experiencia negativa: Been calling for a week and no one answered my calls I will never go back or recommend this dental office… my daughter in law went to repair her dentures and they used her broke dentures to do a new mold they are very unprofessional very disorganized and they don’t care about there patients the owner of this dental should be ashamed of him/herself

Experiencia negativa: I called to make an appointment. Not a new patient! This has happened before. A young person named Cheryl answered and said this is Cheryl I have to put you on a breif hold. After twenty minutes on hold I hang up. Call back a hour later same result. Put on hold immediately, Cheryl never came back to the phone. So I hung up again. Call back no answer. I have a cracked tooth and really need dental attention. I can't even make an appointment. I say this place needs to be shut down. The owner is aware of the unprofessional behavior but it is still occurring. Which means the owner can care less about the bad behavior. Please let everyone you know that this place is not a good place for dental. You all should spread the word also so they can loose business and have to shut down. I gave it one star but wanted to give it 0 stars. I now have to make an emergency appointment with a real dentist office to have my dental issue fixed. This one sucks!!!

Experiencia negativa: Staff who answers the phone has the worst customer service. Leaves you on hold for way too long. Doesn’t even check in before putting you on hold. Why’s it called a “brief hold” if it’s not in the slightest bit brief but quite literally the opposite. Being “busy” is not an excuse to keep customers on hold for a ridiculous amount of time. I understand the amount of incoming calls can be overwhelming however if patients concerns were addressed rather than pushed aside with a “brief hold” I’m sure the amount of calls would lessen.

Experiencia negativa: I was last seen for my 6 month review March/April-ish (2023).. I did my annual x-rays in April 2023. I made the conscious decision to leave this practice and go elsewhere... as you can see based on other reviews as to why. Nonetheless I obtained my chart (which was nothing but X-rays) no clinical documentation or reporting listed in June 2023. I found a new practice who wanted to see me immediately by July-ish (New Practice Dental Solutions of Voorhees). Dr.Gacita found something on tooth 18# that required immediate attention. I informed him I was just at the dentist March/April and was informed of nothing being wrong. Needless to say, get a second opinion !!!!

Experiencia fantástica: My experience at Cherry Hill Family Dental is tremendous. Every staff member from the girls at the front desk to the people working in the back are courteous and professional. They are highly recommended. They all gave me back my smile!

Experiencia negativa: They don’t pick up the phone. I got my wisdom teeth removed by them and had my pain meds the whole weekend because they didn’t simply ANSWER THE PHONE. I had to wait till that Monday started calling them as soon as they opened which was 9am , i didn’t get through till 11am. Which is so ridiculous, my face was sooooo swollen. My teeth still hurt till this day, i don’t think they did a good job, it felt rushed and i got this done in July of 2023. DONT RECCOMMEND THIS DENTIST

Experiencia negativa: This place deserve NO stars ! This place is HORRIBLE !!! I used to work intern there it was horrible. Me and my children are patients there and I just removed my kids as their patients because every time they have an appointment they the office is always canceling it. I was just there in Friday and the worst!! The hygienist they have is horrible. Nobody is on one accord.

Experiencia negativa: This place deserves no stars in my opinion. I started going to this office only because my insurance changed. As a new patient you would think you would get a great 1st impression.....well I thought wrong. Your 1st appointment is just a consultation where they take xrays of your entire mouth and then the dr reviews them and comes up with a treatment plan. They dont clean your teeth.....you have to make another appointment for that. I ended up having to have a double root canal done on 2 teeth next to each other. Well only one dr which happens to be a specialist does the root canals only on 1 Saturday every month. I went in on the Saturday I was scheduled and was in the office for 4 HOURS!!!! She did not numb my mouth all the way so I could still feel the pain and what they were doing in my mouth. Well when I came back the office to get the temporary crown while the real ones were sent out to be made. Come to find out that the root canal was not done properly on the 1 tooth. Dr told me the root canal needs to be redone.....well I refused to have anything further done to my teeth. I ended up having to have the tooth pulled and this is all bc of the mistakes the dr specialist made. I will NEVER step foot in this dentist office again. They will never recieve my business ever again. I will also never reccomend this practice to anyone I know!!!

Experiencia negativa: If I could give this place no stars I would. They don’t answer the phone and have repeatedly blamed it on their phone staff when it’s their unprofessional front desk staff. The young Spanish girl sits and lets the phone rings, and when she does pick up she places you straight on hold for 15 minutes without checking in or asking to go on hold on the first place. She will sometimes pick up and straight up hang up. It got so bad that the manager gave me his number because she called and canceled my appointment saying the physician won’t be in which she lied about. I recorded the whole thing and let the manager listen to it and he knew exactly who it was. I don’t know how this girl is still there. I asked the dentist when they replacing the front desk staff and all she could say was “sorry, these young girls don’t want to work!” I completely see that! Can’t blame the doctors, any bad mouthing about this company is solely on the front desk or lack there of! With her there they will surely lose business.

Experiencia negativa: They called my insurance confirmed the insurance with me before the appointment .Said they took my insurance and they didn’t. Lied to my face . Ended up paying for a whole root canal out of pocket. I try to call the office manager to talk about this and can’t get a hold of her and the employees kept saying she will call me and never did. Absolutely awful customer service and cost me a fortunate.

Experiencia fantástica: My dentist there has done wonderfully with every time he has worked on my mouth! He makes sure that it is done so that everything that he has to do is as easy on me as possible and as painless as possible. I would say that he is the best dentist that I have seen. His dental work in my mouth has made it so that I can actually bite down on both sides of my mouth in which I have not been able to do for countless years! The place is clean and they are all nice.

Experiencia fantástica: My Dentist was, kind, gentle, he listened. My mouth is really bad all around and I have gum disease. He didn't make me feel judged and said it just needs a little attention,. He had empathy and that goes a long way with me.

Experiencia positiva: Once getting someone to answer the phone the staff & docs are very good. I have just called 10x and keep getting hung up on after the prompts & ringing. This is so discouraging because I’m having a problem and cannot reach anyone

Experiencia negativa: I went there and my appointment was good etc. We set up the payment and it was all taken care of. I get done what needed to be done. Then I received a bill for 300 and change. I was given a total price and it was paid in full before the surgery, now they want me to pay 300 extra. Especially when there is a piece of bone poking out of my upper gums. Which doesn't feel good and has and is causing pain. The actual dentist/surgeon was on his phone half of the procedure. He was very un professional. The staff were great with the exception of the extra cost and the broken tooth or bone left in my gums. As to going there, that's your decision.

Experiencia negativa: They gave me information on my dental implant. I paid half, which was 1500 for them to remove the tooth. Told me I had to follow up at their "sister" dental facility and pay the other half. I've called for months, no call back. I schedule my teeth cleaning which was part of the dental implant. I never got my tooth put in and they canceled my appointment. Told me they will call me to reappoint. Nothing. It's been weeks. They didn't finish my dental implant. Now I don't have my nice smile. Do NOT GO HERE!! I have every phone conversation with them recorded, I have office manager phone numbers and voicemail they left me to call them back but they always take a message and nobody calls me back. All I want to do is give them my money to put a tooth back in. We need to get this place out of service for people. Horrible. Horrible

Experiencia negativa: My daughter was a new patient and was supposed to be scheduled to see the periodontist but the call center did not schedule the right type of appointment. The front desk staff are unprofessional and cursed the whole time we were there. The hygienist was unprofessional and did not clean the tools properly that he was using. I will not be taking my child back here everrr!!

Experiencia negativa: Worst dentist in the area, they ruined my daughters teeth; she ended up having to go to an oral surgeon; that Indian lady definitely does not know what she’s doing and the office staff is AWFUL!! Listen to all the reviews and stay away from this chop shop with rude incompetent office personnel!! We’re going to be contacting the BBB since you can’t complain to anyone other than the “office manager” who is also rude as can be!!