Castle Dental & Orthodontics - Round Rock, TX (Louis Henna Blvd)

Experiencia negativa: I loved the dr and hygienist at this location. Unfortunately they “temporarily” closed with no end date in sight and it’s impossible to get ahold of the other offices.

Experiencia negativa: Confirmed an appointment one week prior. Get there today and it's closed. No notification/update informing me it was closed

Experiencia fantástica: I absolutely love my dental hygienist. She is very caring and knowledgeable: always giving me new tips for my dental health. The staff are all caring and ho out of their way to make sure I am taken care of. Definitely recommend.

Experiencia negativa: Terrible place! I tried to give it another chance but they are so unprofessional. Never answer phones, scheduled appointment for a cleaning, had to wait a month only for them to cancel. Lied about calling me to confirm. I showed them the text of confirmation and they still would not see me saying the doctor quit and he was done working there. Can’t stand this place!!

Experiencia fantástica: Everyone was professional and kind with me. I very much appreciate that!!! Not that comfortable going to dentist office!

Experiencia negativa: Confirmed with Jade 2 days ago about my husband's cleaning appt. My husband was turned away today because there was no doctor to do the cleaning/x-rays. They turned him away without an apology. We won't be back and we won't recommend this location to anyone we know! If we could give 0 zero stars, we will.

Experiencia fantástica: Outstanding place to get dental work done!!!

Experiencia negativa: If I want to wasting my time and money again, will go to castle dental.

Experiencia fantástica: went in the get 2 teeth removed,great staff very nice an friendly,service was great,this was my experience for the castle dental on louis henna blvd in round rock tx

Experiencia fantástica: The nicest most caring dentist office I've ever been to and so comforting they really made me feel at home even though it's a dentist office I had 3 teeth pulled and I'm excited to go back and get my parcel denture on top so thank you dr Pham is the best and his assistant are great too

Experiencia fantástica: My experience here was exceptional. The team made extraordinary efforts to secure a same-day appointment for my son's braces consultation.

Experiencia fantástica: A very comfortable atmosphere, everyone was extremely kind. I forgot to get nervous lol .

Experiencia fantástica: Is easy to make appointment , the people work there are friendly and polite, the Doctor are what you expect ..

Experiencia fantástica: A great great people in the office fantastic experience very professional experience. Everyone was professional and made me feel well taken care of with smiles.

Experiencia fantástica: I’ve had a great experience coming here the check in process is very quick and easy.

Experiencia fantástica: I have been going to Castle Dental for years. I really like the dental hygienist and dentist. Recently the Louis Henna has gone through some changes and there still appears to be some confusion about my insurance but they were able to get me in and I got X-rays and my cleaning done! I enjoy the hygienist! She makes an unpleasant experience go by quickly!

Experiencia fantástica: Excellent staff, service and all show great dedication to what they all do. I felt so miserable and in pain when I arrive at the dental office and left feeling like brand new. Doctor Pham is a phenomenal dentist.

Experiencia fantástica: Friendly, helpful, knowledgeable staff both front and back! Hope to continue my care here for years down the road.

Experiencia negativa: I have requested am appointment several times and never received a call back from this location. However I was able to easily get an appointment at a different location without any delay.

Experiencia fantástica: The staff was very professional and took care of my needs in a timely manner.

Experiencia positiva: Had to sit in the waiting room for55 minutes before I was called back. The service by the hygienist was fine but the wait was annoying.

Experiencia negativa: Horrible. I booked an appt two months ago and nothing, they had no proof I had an appointment because their staff didn't write it down ANOTHER day wasted from work . DONT GO THERE.!

Experiencia fantástica: Great place love the dentist and all his assistance.

Experiencia fantástica: Jade at the front desk of the Louis Henna location is the definition of having great customer service. She is sooo nice, personable & makes you feel so comfortable. I’ve never loved having to go to the dentist but this location made my experience nothing short of easy. The entire staff is friendly & great at their jobs. You can tell they love what they do. I’d recommend anyone to this location.

Experiencia fantástica: Love this office from the Front Desk to my friend who cleans my teeth and really cares about them. Dr. Pham is a joy!

Experiencia positiva: Thanh Hoa is always amazing, even on a Saturday. So is Dr. Pham. Really the whole (small) staff is great.

Experiencia fantástica: This dentist and all his staff are top notch..they make a difficult experience "easy to swallow" & I appreciate their efforts...MM

Experiencia positiva: I was in MAJOR PAIN and they really helped me.

Experiencia fantástica: I have been a patient with Castle Dental for over 20 plus years and during that time and my most recent visit on Tuesday the 17th, I have had excellent dental services. The staff are wonderful they make you feel like you part of the family. There's are no long wait time when you arrive for your appointment. The staff and everyone is so friendly and extremely professional. I just had a crown done with no pain at all. It was such a pleasant experience. I highly recommend all my friends family and to anyone that is reading my review. You will not be disappointed you will receive excellent service and the cost is very reasonable. I am 100% satisfied with all the dental work that I have completed to date. I am looking forward to going back in 2025 to complete the remaining work that needs to be done. Kudos and a special shout out to Dr. Phoung Pham and his wonderful assistant. Dr. Pham has been with Castle Dental for as long as I've been going there. I highly recommend selecting him as your dentist, due to his extensive tenure and expertise and knowledge.

Experiencia fantástica: Love this dentist office. Want to thank the entire staff at Castle Dental at 117 Louis Henna Drive in Round Rock, TX. They do some amazing dental work. Dentist, Phuong Pham did a terrific job on my cavities. The hygienist Thanh-Hoa Dinh did an amazing job on removing the plague from my teeth. I didn't realize my gums were in bad shape until after all the plague was removed. My gums are no longer swollen and I sleep better at night. From the nice young lady at the front desk and the ladies who do the x-ray and assist, Thank you for treating me like a human being and your professionalism.

Experiencia fantástica: I don't remember the name of the dentist I saw but he was absolutely amazing I was having severe dental pain and needed an extraction he did it right away he had a wonderful personality and was so gentle and caring his assistant was fantastic too he was super nice and friendly as well I highly recommend this office!!!

Experiencia fantástica: Such a wonderful office staff up front is amazing and so on top of everything. I have always hated going to the dentist due horrible experiences but now I don't mind going. Dr Pham and his assistant have changed my mind about going to the dentist. I will only come here and I recommend them to everyone.

Experiencia fantástica: I came back to castle dental after few years the personal are very friendly and excellent services they explained every step of the process to me I'm very satisfied!

Experiencia positiva: I experienced my first appointment and was greeted with professionalism and respect. I plan to make this location my new dentist. The only complaint I have is I waited for about an hour for my dental plan. Great staff!

Experiencia fantástica: Everyone is so nice and informative. Always happy, smiling , and personable.

Experiencia fantástica: LOVE LOVE LOVE EVERYONE HERE! So kind, non judgemental, very knowledgeable and takes time to explain what they are doing. Plus they are so gentle. I had 2 needles put in my mouth and i didn't feel a thing (i have a fear of needles) so this was such a wonderful experience.

Experiencia fantástica: Everyone was really nice and they made me feel comfortable. Definitely recommend!

Experiencia fantástica: Husband and I went today and both had a great experience! I rarely 5 stars but it is well deserved.

Experiencia fantástica: Loved my Dentist. He is the best. And he is Funny!!! And his assistant was amazing….

Experiencia fantástica: Overall, very nice and professionàl staff. They explained what was about to happen, and what should happen going forward as preventive maintenance. Scheduling has been very easy to do as well. Facility has always been nice and clean.

Experiencia fantástica: We use Castle Dental Louis Henna. The staff is professional and caring. Love the lead dentist there, the hygienist is awesome and the front desk staff is so easy to work with.

Experiencia fantástica: I really REALLY dislike being at the dentist but everyone at the Round Rock location was really sweet and made me feel so calm. They took their time to explain everything they were doing while looking at my teeth. They really helped me to feel a little better being at the dentist!

Experiencia fantástica: They were very awesome. Good service.. awesome nurse Monika. Shes been very kind, patience. Had time for me.. can't thank her enough.

Experiencia fantástica: This branch has a very good Doctor and Monika who take X-rays and support doctor is really helping patients she will answer any question with great detail patiently! Monika really adds value to this branch!!

Experiencia fantástica: Wonderful treatment ; people very pleasant I fully recommend my family and friends

Experiencia fantástica: Front desk staff, dental assistants and others were polite, knowledgeable and respectful. Dentist was affable, recognized me and asked me about my health. It had been about a year since I had been to see my dentist. All good things to say about the place , people and professionalism.

Experiencia fantástica: I have been going here for 3 years and I love the doctor. He has a steady hand and is very patient and understanding. I am not a person who likes the dentist, but every time I come here… I love the experience.

Experiencia negativa: Been going to Braker location for about 10 yrs now & service just keeps going down hill. I booked appts twice online & called in to office 3 times, over 4 wks due to an aching tooth, before driving to Braker location. Office was closed for lunch so had to drive back an hour later. Everyone there looks new, disorganized, & confused. They then told me it would be a month to book an appt and to call other locations if I needed something sooner. I then asked if they were not answering phones, then why am I expect calling more times would end in a different result of actually having a person pick up. He finally ended up calling the Round Rock location & was able to get an appt booked that week. Round Rock location was very nice & seemed like they were considerably more organized than Braker. Which is unfortunate as that is a much further drive.

Experiencia negativa: If you can not take x rays don't lose your time!! Im pregnant and obviously I can not take X-rays and without these one you are not going to receive any examination or cleaning, NOTHING!! I lost my time

Experiencia negativa: I recently had a dental appointment at Castle Dental that has left me deeply disappointed and uncomfortable with the level of service provided. I felt compelled to share my experience to shed light on the inappropriate treatment I received during my visit. Upon arriving for my appointment, I was informed that I needed additional imaging, despite having undergone a set of images just this March. To my surprise, the dental hygienist Bing, Thanh-hoa , who typically attends to my cleanings, insisted that these images were only taken last September. This assertion directly contradicted my recollection, and I affirmed that we had indeed conducted imaging in March. Regrettably, instead of acknowledging my concerns and attempting to find a resolution, the hygienist chose to dismiss my account and label me as dishonest. This kind of behavior is unacceptable, especially in a profession that relies on building trust and providing personal care. It is disheartening to find oneself in a situation where support is lacking, and one's credibility is called into question. This experience has left me feeling uneasy about returning to Castle Dental in the future. Furthermore, it is important to note that while my individual status as a customer may not significantly affect Castle Dental, it does matter to those who seek respectful and dignified treatment when availing themselves of a public service. I implore anyone considering Castle Dental's services to read this review attentively. Pay close attention to the details, so as to avoid being subjected to unwarranted accusations of dishonesty. Every customer deserves to be treated with courtesy and honesty, and it is my hope that this message will encourage Castle Dental to reflect on their practices and ensure a more considerate approach in the future.

Experiencia negativa: Not a great experience. Very nice workers, but the wait time was way too much in my opinion. No one seemed to care about how long patients were waiting either. Not sure if 1.5 hours at the dentist for a new patient exam is normal, but it definitely seemed too long to me.

Experiencia fantástica: The staff was helpful.The hygienist was great.She explained everything to me.She also answered all my questions.She was superb.

Experiencia fantástica: Awesome staff, caring, pricing was up front before procedure. Dentist and assistants were awesome.

Experiencia fantástica: Today I had my teeth cleaned. The lady who cleans my teeth is super. She does a great job cleaning my teeth and is extremely friendly and professional at the same time. This Castle Dental is a great place to get your teeth taken care of.

Experiencia fantástica: Incredibly friendly and patient staff and Drs. Very knowledgeable and make sure you understand your options.

Experiencia negativa: Horrible experience. Everyone was nice enough, but the dentist who saw me was either so inexperienced she should have had someone watching over her or totally incompetent. I went in with zero pain and no issues. I just hadn’t been to the dentist in a long time. They recommend a deep cleaning and filling a couple of cavities. It was an excruciatingly painful process that happened over two visits, and then it hurt to chew or drink any liquid. I went back a couple of times and they “fixed” their mistake. They said some sensitivity is normal and will go away. It never did. I had an emergency situation and had to have a tooth pulled and that dentist was surprised by how poorly they cleaned my teeth, and the quality of the fillings. He fixed the alignment, so it doesn’t hurt to chew now. I will obviously never go back and want to warn people to stay away. TLDR; They left me worse than I came it. BEWARE!!!

Experiencia fantástica: The cleaning experience is the best. Very informative and focused on true prevention. They strive to keep your gums and teeth healthy and encourage good home practices. They are caring and attentive to individuals needs.

Experiencia negativa: I have never been to Mexico to get anything worked on…. But I feel it would be better if I had than this place. First of all, the front desk is beyond rude. Secondly the technician that did my “X-ray” either did not put the plastic bag on correctly or given the cheapest possible one. I have 7 deep cuts from it, I kept telling her and nothing was fixed. I said enough, I do not want to be touched anymore. I was than taken to the “room” and the rude front desk lady came up stating “ I can not continue if I don’t finish my X-rays, that tmi isn’t that bad and I should finish” first of all I didn’t bring up my TMJ which is killing me currently because my gums were bleeding. I said that is fine and left. Found out they been bought out and hopefully they clean up the mess there but I will never return. Nor do I recommend any one to go there….

Experiencia positiva: First visit at the I35 location. Nice and friendly staff and environment

Experiencia negativa: Had to stop going. Front desk staff rude. Just feel so judged.

Experiencia fantástica: did root canal in one of branch in Austin. Great service, comfortable and reasonable price. Doc is very experienced.

Experiencia fantástica: jasmine was super sweet & very knowledgeable about dental information. will definitely come back.

Experiencia negativa: Low grade dental provider. Receptionist are either not well taken care of or not provided customer care training. Please avoid if you can.

Experiencia fantástica: The hygienist was very professional and answered all the questions I asked.And the front staff was great.

Experiencia fantástica: Everyone at the Round Rock Castle Dental was very caring and made sure I was comfortable throughout the entire procedure. Very much appreciated. Thank you.

Experiencia fantástica: Outstanding service. Dr. Pham Phuong took me in on an emergency and the fear of dentist went away. Extremely professional kind and understanding. Entire staff was wonderful and professional.

Experiencia negativa: Terrible customer service! Would never recommend. One month ago I go in for a checkup and cleaning, they tell me I have gingivitis and won't be able to get me in for a "gingivitis cleaning" for another month, which will cost an additional $200. It's currently May 3rd when I have an appointment scheduled at 2:00 and when I arrive the office is closed! I was never notified that my appointment was cancelled, and now have asked for time off work for nothing. I've now waited 2 entire months and they won't even clean my teeth for me. Waste of time.

Experiencia fantástica: Always friendly and helpful staff. I love coming here

Experiencia positiva: transfered from the Cedar Park facility since it is very poorly operated. The Round Rock facility had good customer interaction and support.

Experiencia fantástica: Very curtious and pleasant staff. I would recommend this office to my friends

Experiencia fantástica: Everyone is always so nice and make me feel less nervous when having a major procedure done. I avoided going to the dentist for years but had I known it would be like this I would have gone sooner.

Experiencia fantástica: I received very prompt and excellent care with an unexpected serious dental situation while being out of country visiting family in Texas. I am impressed and grateful for the care I received. Thank you very much. Five out of five!

Experiencia negativa: I was over charged for a procedure that I didn’t even have. It was corrected however it questions the billing system and the personnel . Not happy

Experiencia negativa: Staff is okay, not super nice but not super mean. It just felt very lost… the staff didn’t go through fully with explaining what I need and instead asking me what am I getting done and why I’m here? Also didn’t get seen til about 20mins later than my original appointment. i left the building crying with so much confusion as to what I do next? I was so lost. They didn’t bother asking if I’m supposed to come in for check ups or not? Then I was supposed to speak to a Dr but I guess they completely forgot about it and just explained what this and this cost and sent me home. No resources for help at all. No recommendations. I do not like this place

Experiencia fantástica: Dr Pham was great as always have been a satisfied patient for 10 years now. Tanhua the hygienist is equally impressive. you won’t be disappointed….

Experiencia fantástica: Dr. Pham is great, I'm a big chicken when it comes to going to the dentist, he was great didn't hurt a bit. Definitely going back.

Experiencia negativa: My appointment was as 2:30 and I did not get seen until 3:00pm. After I sat in the chair for 56 minutes before someone came to do my X-rays. FYI PLEASE HAVE CONSIDERATION FOR OTHER PEOPLE TIME.

Experiencia negativa: I have a bad experience on Louis Hana location, I and my daughter both of as been there for cleaning but they told as we need to do a deep cleaning, so we agreed and pay a lot of many but they didn’t do any good job also when we go for check up they told as to pay 102 dollars for each just for check up , I really don’t have a good experience with the , I wouldn’t recommend to anyone

Experiencia positiva: I really appreciate all the personnel at Castle Dental for being so very kind and professional. I was a little nervous seeing how I haven't been to the dentist for a while, however everyone there made the experience effortless and uncomplicated. Looking forward to my next visit.

Experiencia fantástica: I hadn't been to the dentist in about 20 years I needed to get checked out no cavities just had to do a deep cleaning. I was a bit nervous the first time I sat in the chair to get numbed the the dentist was in and out so fast I don't even think I felt the needle a month later on my second app for the bottom teeth cleaning I kept waiting for him to poke me and never felt it amazing needle skills and the nice lady who cleaned my teeth after was amazing

Experiencia negativa: Poor communication. I was there for a very specific issue and after spending 1 and half hour I been told I am referred to another location for more diagnose and after that they may help. Appointments are weeks far away so to fix any simple solution need to wait more than a month . Also hygienist came and said she is going to do deep cleaning and not sure what has changed in 25 mins no nurse or dentist but front office staff came to escort me and went through treatment plan. Very unprofessional. I would not recommand any Castle Dental location here in Austin Area .

Experiencia fantástica: The dentist, periodontist and staff are amazing. Dr Pham is very friendly, knowledgable and very kind. He will address your teeth problem fast and in an moral manner and easy for patient to understand. Ms. Hoa is a great periodontist as well. Thank you Castle Dentist!

Experiencia fantástica: Great price and very nice staff. I was there for a extensive cleaning and they did a wonderful job.

Experiencia fantástica: Im a very nervous person when it comes to Dentist, But when I tell you the Dentist and his assistant Betty was the Bomb I freaking love them . Very clean place

Experiencia fantástica: Dr.Pham was such a pleasant dentist. His bed side manner is so respectful and sweet. He’s also very funny! The assistant was very sweet as well! Usually I get nervous going to see a dentist, but because I was so well treated, I’ll be going back to this exact location from here on out. Great job guys!

Experiencia fantástica: The staff was friendly and competent. I was nervous because of my lack of previous dental care but they put me at ease

Experiencia negativa: Bad Experience at Louis Henna Blvd Branch. I was scheduled to meet with Dr. Harris (Periodontist) at 8 AM CST for my follow up appointment at Louis Henna Blvd. This was scheduled 6 weeks ago and I also received a confirmation email on Feb 3rd of my appointment. The day of appointment I walked into the clinic to find out that Dr. Harris is no longer with Castle Dental. No one called me to let me know this. I wasted my 6 weeks waiting for this appointment with the specialist whereas during this time I could have gone somewhere else had they let me know. Front desk staff said, if I want to see General dentist or drive to South Austin. Seriously?? General dentist could not resolve the issue so I was scheduled to meet with specialist and this is what I get plus driving to another location because of their poor management?? I wasted my time and trip and burnt out my time off at work for this. To top it off, the front desk staff was unwelcoming, unfriendly and never sorry once. Never going back again as you don't care about the severity of the health of your customer.

Experiencia fantástica: Have been using this facility for almost 8 years. I am obviously satisfied or I would not continue to use their services.

Experiencia negativa: Bad service. Not happy with their 1st service and decided to go with some other dental. I also got a call from a collection agency today that there is a balance from 2019. I never received a letter from them all sudden after 3 years got a call from collection. I won't recommend this to anybody at all.

Experiencia negativa: I had identity theft at Castle dental from their computer being hacked. I received the notification from their fraud department and because of this my credit card had to be suspended. Their equipment is outdated and there is not much privacy. Its basically an open bay with single stand alone walls so you can hear everything going on around you conversations, drills ect.. I also set an appointment for my son two months prior, the day of the appointment they told my son your mother should be here in order to accept the credit card which is inconvenient because Im at work so they denied payment and service that day. The front desk also never answers the phone no matter how much you call and they never return voice messages. I found another dentist next to my home to accept my card for my sons appointment without me being there.

Experiencia fantástica: Very friendly staff, been going here for years, favorite dentist of all time! Moved away from the area years ago but I still make the trip out to Round Rock every six months for my appointments, it's totally worth it.

Experiencia fantástica: So far, so good. The receptionist waived my copay because I going back for round 2 soon enough that she deemed it one compound visit, which was a nice surprise. Everyone was friendly and Dr. Pham felt especially personable.

Experiencia fantástica: Dr Pham and his fam are superb! Been a while since I can say that about the dentist office. The work is great and they all seem happy to be doing what they are doing. Thanks everyone. I’m a very satisfied customer.

Experiencia fantástica: No complaints here! They put up w/me a disgruntled patient who was 30 minutes late!

Experiencia fantástica: This was the best experience I have had at a dentist. I have had work done in the past that took a while for the procedure and for the healing. THIS did not. GREAT EXPERIENCE!

Experiencia fantástica: They did a nice job on my temporary bridge with one veneer I can't wait to see what the permanent bridge looks like

Experiencia fantástica: This is the first dentist's office I've ever left without having a sore mouth for two days. I've avoided dentists for this reason. I never thought I could have a wonderful experience with a dentist's office, but I did.

Experiencia fantástica: Castle dental is the best place for your oral care. The are professional and caring. Safety is observed. Dr Pham is my favorite doctor. He is personable and funny as well as knowledgeable. They truly are part of my family. Thank you Castle Dental.

Experiencia negativa: I was over charged. I have insurance with Delta Dental. I went in for a tooth extraction and was charged $332.96. They didn't show me the cost until I started asking...after they had done some procedures that seemed unnecessary. The dental assistant kept trying to scare me into other procedures that would have cost me somewhere in the range of $2500.00 and that's with insurance.

Experiencia fantástica: Dr. Pham takes great pride in his work and accomdation of his clients......i highly recommend him on any work you may need.