Gladstone Dental And Implants

Fantastic experience: So, let me start by saying that I, like so many others, really despise going to the dentist. Today, at the insistence of my doctor & oncologist, I went. Let me tell you it was exceptional. Dr. Perriman & Emmy were awesome. The complete, professional & compassionate care was easy. The time they took to assess my situation & recommendation was exceptional. They are the first dentist that ever offered me dark glasses to protect from the bright lights. I would recommend them very highly!

Negative experience: Updated review since Dr. Platte retired: The new dentist seems over-eager to suggest patients (multiple people known to me) have teeth pulled, which makes me suspicious that he's doing that to rack up payment for the subsequent implants (hence the newly added "and implants" to their business name). Also, my father has cancer and needed a dental clearance for a bone strengthening infusion- despite going in person twice (once for the checkup, then again to follow up on needing the letter) to tell the dentist office and provide fax/contact info, the next time we went to his medical doctor, they still had not received the dental clearance letter. OG review of care under Dr. Platt: Great dentist and staff, been going for years and when I once had an insurance change and they were no longer covered, I made sure to switch to a different plan just so I could go back to Gladstone Family. Other places have tried to tell me I needed unnecessary dental care ( a new crown). I went back to GFDG - they said no I didn't need that, and it's been like 3 more years and no trouble with that tooth, original crown still working fine.

Fantastic experience: Barb is AWESOME Becky is AWESOME The whole staff is friendly and fun You won't be disappointed

Fantastic experience: The dentist is super sweet and friendly. Also, they're actual dentists, not corporate owned, so they're honest about what work needs to be done.

Positive experience: Changed hands this past year. Seem to be as good as the last outfit

Fantastic experience: Dr. Perriman is the only dentist in the city I trust to take care of my teeth. I can’t imagine going anywhere else!

Fantastic experience: I am moving out of state but wanted to leave this review before I go. I am one who loves to go to the dentist and get my teeth cleaned, and Dr. Perriman and his hygienists have always been a pleasure. I have enjoyed my visits there and always left feeling fresh and clean! Never any issues at all.

Negative experience: They said I had 5 cavitys & needed a crown in the last 6 months I noticed since I started to use them my gums were turning brown at the bottom of teeth.I do not trust them.at all plus I went to do 2 cavity and they did all 5 without my permission

Fantastic experience: Been going to Gladstone Dental for 15+ years. Absolutely loved the previous doctors and still continue. I have referred Gladstone Dental to so many people that still go including my 2 adult children. Thank you for all the years of professional service. And Thank you for not selling to a big corporation.

Fantastic experience: Thank you, Dr. Perriman for switching to your new laser dental system. I had two teeth filled yesterday and am extremely thrilled with the experience. No shot, no numbness, no dribbling my coffee afterwards. In and out in thirty minutes. You and your staff are tremendous. Thanks again, Bob Hiller

Fantastic experience: Switched dentists to Dr. Perriman and he has been nothing but great. Wonderful hygienists, nice front desk staff. I’ve slowly been recruiting my family over to this office. Highly recommend!!

Fantastic experience: My hygienist Justina was warm and did an awsome job. Met my new dentist and he was absolutely wonderful. Great place. So glad I have a trustworthy dental group. Thank you

Fantastic experience: Always have a nice visit there. Always professional. Get you in and out on time. Justina is so nice and sweet.

Fantastic experience: I take all my kids here and they are amazing! Dr. Perriman does everything to make them super comfortable and I love it. They all do amazing with my special needs daughter as well. Overall, the staff is super friendly and I can tell that they really do care about their patients. I will always see them first for any of our families dental needs!

Fantastic experience: Dr. Jordan Perriman and his staff have been great. I am currently in the process of getting an implant put in. The process has been smooth and seamless so far.

Fantastic experience: Dr perriman is amazon with my 4 year old! Highly recommend Dr Perriman and all his staff!

Fantastic experience: My family was been going here since we moved to the area in 2019. Our insurance has always gone through fine, prices are reasonable and scheduling easy. My husband recieved extensive work due to bad teeth. His health and confidence improved thanks to the caring staff! They were able to refer my daughter to a wonderful orthodontist when some of her teeth weren't coming in. I grind my teeth at night. For years I would attempt to lay in positions I was less likely to gnash and break them. This office was the first to notice and suggest a nightguard. Not the weird one you heat and form yourself! They scanned my whole mouth and ordered me a guard that I use every night and if I'm napping. Truly has improved my quality of sleep! I just had a spare made and they printed it in their office. Dr. Perriman come to this office not long before the prior dentists retired. They were wonderful too. I'm thankful Dr Perriman was here to continue operations at this convenient location. He is always friendly and thorough. The techs care about so much more than cleaning my teeth and getting me out of their chair. Going to this office is actually a highlight in my day!

Fantastic experience: My 4 year old grandson had a filling done at Gladstone Dental and Inplants, I was amazed at how smooth the procedure went. They used the Solea Laser, so he didnt need to be numbed. It was quick, easy and completely painless! He did a great job and made this grandma so proud! I would highly recommend Dr Perriman and staff, they made him so comfortable and treated him like there own child! Thank You Gladstone Dental and Inplants for a great experience for a 4 year old, and grandma!

Fantastic experience: Absolutely amazing!!!!! I get bad anxiety at the dentist but Kristen and dr Jordan where so nice it made my anxiety go away. Love the fact they tell you what's going on and treatment options with out all the fluff. They were amazing i HIGHLY RECOMMEND

Fantastic experience: Great experience! Doctor gave me a filling, no numbing using a laser and did not hurt at all!

Fantastic experience: I've been going to Gladstone Dental and Implants for a few years now. I have always had a good experience and they've helped to ease any dental concerns I may have. My hygienist Barb is my favorite! Highly recommend this office and Barb!

Negative experience: I had a crown break that I had done at this dentist. I went in to see what could be done. The dentist put a temporary crown on. Because the crown was less than 5 years old, my insurance provider refused to pay. Stuck with the full amount and due to multiple layoffs I knew I couldn't afford it. They had me apply for a credit line which I only qualified for a third of the cost. I knew due to the uncertainty of my employment I was unable to commit so I left. I did sign paperwork which I assumed was for the tempory crown. After carefully considering my options, I decided to have the tooth pulled. When I called they agreed to reduce the cost of the crown to $972. I knew that I couldn't afford that either so I asked if my insurance covered the extraction and they would but I would still be required to pay the $972. In no way was I aware or was I told that anything I signed would authorize work I couldn't pay for. I have reached out to both an attorney and I am currently filling a complaint with the Missouri dental board. The dentist is a very good guy but his adminstrators are a clear and present threat to his reputation.

Negative experience: Avoid the headache and disrespect and go somewhere else. Long, but honest review here... While I was always impressed and felt at home with the dentists and hygienists at this office, the front desk staff ruined my experience and trust in this business. First off, for understandable reasons, my appointment for a regular cleaning was canceled 3 times the night before or day of, when I requested and took time off work each time--once for a snow day, another for a sick hygienist, and the 3rd time the suction wasn't working in the office. I understand things come up and can't always be avoided, but it's difficult when you're a professional with limited time off and you take days for nothing. I did cancel three appointments as well, all for valid reasons--fever/covid, had to put down sick pet at the vet, and my grandma who was in hospice care died the day of. I called and canceled my appointment, right after finding out my grandma was almost gone and I wanted to get to her house before she passed. The receptionist who answered (sorry, don't remember name) was extremely rude and disrespectful. She said "Sure...and last time it was a dying pet." with no trace of empathy or understanding in her tone. I was appalled. She then continued to argue, saying they'd no longer be able to schedule me. I asked if Dr. Perriman could call me back to chat about the situation and the way I was being treated, and she yelled over the phone that "this was coming from the dentist." I've never been berated over the phone like that or interacted with someone as mean and disrespectful as this person was--let alone a client-facing professional. Within 1 minute of hanging up, I received a $50 payment link for a late cancellation. I understand this is normal for late cancellations and paid the fee. I just wish there was an ounce of empathy, understanding, and good customer service from this woman. After requesting a call from Dr. Perriman, I did have a positive phone call with a different front office receptionist. She was very respectful, understanding, and apologized for the mistreatment I'd received. I wish I remembered her name, so she'd receive her well-deserved recognition. They put me on the schedule, but I couldn't get past the mistreatment, disrespect, and hatred I received from the previous receptionist. I read some online reviews and found another local dentist that has staff who treat their patients with respect and dignity. I hope Dr. Perriman sees this review and conducts some performance reviews to ensure other patients are treated with more kindness and respect than I was. It seems like there have unfortunately been a good number of negative experiences/reviews for this practice recently. I hope they get things together, because the dentist and hygienists I interacted with were great. It's unfortunate to have an office staff member running your clients off.

Fantastic experience: Dentistry is great. Staff are excellent!

Negative experience: I am revising my review based on my interactions with the office this week. I went for my 6mo appointment to find out the practice had been sold 5 months earlier and my insurance carrier was not accepted anymore. Businesses can change hands and charges are made in the process, but the fact the new owners did not bother to provide current and long-time clients abput the charges is unacceptable. After 30 years, I am no longer a client. Happy retirement to Dr Dale and Dr. Platt. You should remove your names from the signage at the building as soon as possible.

Negative experience: The staff are all friendly & really make you feel welcome! VERY pleased with my visit. Edited in 2023: under new ownership and several staff were let go. We have changed dentists and no longer go to this office.

Negative experience: They threw away two loyal clients over a delayed $234.00. I was a client for 30 years, my wife 20 years. No problems until 4/10/2025. My wife went for basic cleaning 4/9/2025. An hour after leaving their office ~2:30 pm, she got a call from them saying the insurance is inactive. She told them we would investigate and call back. Just after 3 pm I verified the premium was paid via debit on 4/1/2025 as usual. Then, sent an email to the insurance administrator. The next day, 4/10/2025, I had not heard from the insurance. So, I called the dental office to let them know what we had done and was doing to find out what happened. To please be patient, as we would let them know something later that day. At least three times, in no uncertain terms and tone I was told, “we expect payment when service is done.”. We made a special trip then to their office and paid them. They threw away two loyal clients because they couldn’t wait a couple of days for insurance, for $234.00.

Negative experience: Very disappointed with this establishment! A year ago I scheduled with a Dentist and he chipped my front tooth! Doesn’t sound like a huge deal but it’s been a year and I am still reminded of this experience every time I smile. I was under the impression that we go to the dentist to fix our smiles not ruin them. I would rate a 0 but Dr. Perriman and his team were very diligent in correcting the things they could. Nonetheless, being told that the chip is “too small” to be fixed is incredibly insensitive and distasteful to say when it’s not your smile and also YOUR fault.

Negative experience: I have had the most horrible experience with this providers office. I went to them to get a tooth pulled and to get that tooth added to my partial. I was told this woukd take about three days. It has been almost a month to the day and just got my partial back and its horrible the gum of the partial doesn't even go flush with my own gum it sticks out so there is a gap between me and the partial. This was the second time the first time it came back they had put the wrong tooth on my partial so they had to send it back again supposedly expedited and it took another two weeks now im gonna have to go some where else and see if this partial is even fixable or if im gonna have to put the money out for a completely new partial. Horrible experience would not recommend them at all for anything to do with partials

Fantastic experience: The appointment was for my Son, Clifford. He said he liked the way he was treated and everything was explained to him and he is going to do what he was explained to do and hopefully his next appointment all problems with his gums and teeth will be normal. I ordered the water pick from Amazon today for him and we just recieved it today about 6:30. Time for him to get busy and start taking care of his gums and teeth. Thank you.

Negative experience: Beware of these scammers, I went to this place for a simple teeth cleaning. After reviewing my insurance, they told me that my total out of pocket amount would be 155$ which was paid at the time of the service. Now, 3 weeks after the service, they sent me a bill, saying the price that they gave me was actually an estimate, and you have to pay additional 157$. I would accept additional fee of 20-30$ in this case, as it is understandable. But no, they want to scam you. Give a cheaper price, then send a bill afterwards. So stay away from them.

Fantastic experience: Friendly and knowledgeable staff. Took time to genuinely listen to me and engage in conversation. Up-to-date equipment and services. Office waiting area is a little "dim and dismal" but I guess they are going for a "relaxing" vibe?

Fantastic experience: It was great! Hygienist is very friendly and thorough. Dentist was personable and seemed to care. He took time to listen to me.

Fantastic experience: Everything went smooth this morning. Your dental office is much more pleasant than the Platinum Dental (under the new mgmt ). I am very happy you were referred to me. from 2022

Fantastic experience: Very Professional and efficient !!!

Fantastic experience: Had my teeth cleaned by Alissa, it was the first time by her, and it was by far the best and easiest cleaning I have ever had. She is very professional and personable. Thank You!

Fantastic experience: Dr. Platt and the Gladstone Family Dentist team are the best. They have been my dentist for over 20 years. They have the updated equipment and techniques that make going to the dentist the best it can be. Their dental hygienists do SUCH a good thorough job of cleaning my teeth every 6 months. They give me new techniques and suggestions to keep my teeth as clean and white as they are when I walk out the door. They're great.

Fantastic experience: As usual, the friendly staff and professionalism of this group continues to shine. My family and I have enjoyed Dr. Platt and his team for over 15 years and recommend them to anyone who asks. Best of the Northland!

Negative experience: Very disappointed….Ive been coming to Gladstone family dental since I moved to KC 7 years ago. Had to have a ton of dental work done and appreciated Dr. Platt and his staff throughout the many years. Yesterday, they lost two of their patients, my husband and I are not happy with how I was treated at my semi annual cleaning. We drive 2 hours to continue coming to Gladstone Dental because we have valued the service we receive but over the last year that service has continued to decrease and we had enough yesterday. I drove two hours to my appointment to be told that their hygienist had called out sick with COVID and they were going to need to reschedule me. They supposedly tried calling me at 7:45 that morning to reschedule but were unable to get ahold of me (they had the wrong number in their system even though I called 2 weeks prior and updated my phone and email - she argued with me that the number has my name and info on there so they didn’t think anything of it - it was my work phone and I had taken the day off to make the trip to KC specifically for this teeth cleaning). I informed them I just drove 2 hours for my appointment, I’m 8 months pregnant and about to be put on bed rest and unable to travel back to KC, asked if there was anything they could do to squeeze me in as this is very inconvenient - I took the entire day off work, drove 2 hours to be here, won’t be able to come back to the city anytime soon with me being put on bed rest, and they didn’t update my number as requested when I called two weeks ago. I was told I could “wait around and see if anyone didn’t show up”. I told them I could wait around KC until 1:30/2 at the latest but had to get back for my son’s basketball game. They called me at 1:12 and asked if I could be there in 10 minutes and they could get me in. That wouldn’t have gotten me out in time to make it back for my son’s game and they knew that. I asked if I could speak with an office manager because I feel like this whole thing was handled inappropriately….if we cancel on them less than 24 hours we are charged a cancellation fee. This is the third time they have done this to me and now that I live over 2 hours away I wanted to make sure this wouldn’t continue to happen and I don’t appreciate how unaccommodating and rude the front office staff were placing all the blame on me when I did my due diligence and updated all my contact information just two weeks ago. I was told that I am being unreasonable and unless I wanted to get back on their schedule anywhere from 2 weeks to 4 months from now there was nothing they could do for me. They placed me on hold to speak with whom I thought was an office manager but was just another front office staff member who said they have no management just the owner they report to and she agreed there was nothing they could do to help me other reschedule at another date and that I was being unreasonable (this is my last week that I can travel this far from home - I was simply asking to work me into their schedule). I was told they couldn’t ask another patient to reschedule just to fit me in, wait, didn’t you just reschedule on me? I was told people are loyal to their hygienist and they would have to push them out depending on their hygienists schedule….wait, didn’t you just do that with me? I haven’t had the same hygienist in years….I asked about them charging us a cancellation fee and with this being the third time they’ve done this in the last 3 years could I charge them a cancellation fee (the day off work, the gas to drive 2 hours, the time I wasted in KC) and they laughed. Done wasting my time and energy on somewhere I do not feel valued. Which is sad I really like Dr. Platt and all the hygienists and the experience I have had over the years but this whole thing was ridiculous.

Fantastic experience: Dr. Platt is a really cool guy. Friendly honest but is not pushy!! I really like his hygienist. He is very good!

Fantastic experience: very professional, very friendly and do quality work

Fantastic experience: My hygienist was kind and gentle. I am always treated well. Dr. Platte is consistently professional and personable.

Fantastic experience: I got in on time and was out really quick. The staff are all great to work with!

Fantastic experience: Just had a root canal done. Dr Platt made it painless and fast. Best dentist I have ever had.

Fantastic experience: FIRST VISIT! Dr. Platt and staff are friendly and very professional. I felt comfortable immediately, love that!!!! Highly recommend!

Fantastic experience: Very quick and painless process.

Negative experience: It's not the same practice with new owners. Really miss Dr. Dale. After 40 years I had to find a new dental practice.

Fantastic experience: Five star professional care!

Fantastic experience: My husband has Alzheimer’s and the staff are so good to get us both in and out at the same time and make him feel comfortable

Fantastic experience: I have the option to go anywhere and I choose Gladstone Family Dental. Doctor Platt is not only a great dentist but a really kind and personable doctor. You don't feel like just another patient/number. The care I have been given, (especially since I am a high risk patient) has always been 5 star. I highly recommend Gladstone Family Dental and Dr. Platt.

Fantastic experience: Staff place a lot of care in taking care of my teeth and gums. Friendly in approach with the work they do.

Fantastic experience: I've been a patient at Gladstone Family Dental/ Dr. Platt's since 2007. My kids and husband soon followed me to this office. I hope he never retires because I don't want anyone else taking care of our teeth and mouth health.

Negative experience: Great communication, they care about their work, are on time, with nice office staff. Our family has been going to both Dr. Dale and Dr. Platt for years now. All of the hygienists we've seen have been great. We normally see Denise because she's especially great. :) Update: The person who did my dental impression was very unprofessional and, frankly, I never want to see her again. Also, some of the office staff quality has decreased sharply over the last couple of months. They seem to be gossipy and in their own little world, treating patients as outsiders. Disappointing. It's already an unwelcome activity to visit the dentist, but it's much more so when dealing with unfriendly office staff. Currently looking to switch to a different practice, sadly. I kept two stars because my hygienist is very good. (It is no longer Denise) Update (06/2023): Unfortunately, things haven't improved, but have gotten worse. I emailed the office to reschedule a cleaning several days in advance of said appointment. I realized the morning of the original appointment that I had not yet been responded to, so called the office. I explained the situation and was told that I actually have TWO appointments and that their email system wasn't great... Okay. So, the person I spoke with figured out that I only had one appointment after all and that the other was for a person with a similar name. Okay. Minutes into what I thought would be a simple reschedule, we finally were getting to the heart of the matter. I was offered a new appointment date... in November. Yes. November. Five months from now. Absurd. I was told that the practice was down two hygienists, as a reason/excuse. Additionally, the service rep I spoke with continually interrupted me when she wasn't offering non-answers by ignoring my questions and concerns. Since I am in need of dependable service, I'm switching to another practice. Seeing the business front end slide further into the depths of ineptitude saddens me. It was a decent run for several years though. :/

Fantastic experience: I saw Dr. Platt & Justina today! They are the best!

Fantastic experience: today's teeth cleaning went well... my tech was polite and professional... however was very rough in cleaning my teeth. she used very little water to irrigate my mouth in the cleansing process...and was not aware that she was hurting my gum while cleaning. dont want to get anybody in trouble, but i request next time for cleaning that i see a different tech. this is the first negative review i have ever had to report on anybody... thanks tom

Fantastic experience: I am always pleased with the dental care I receive!

Fantastic experience: Always prompt, friendly and thorough. Great people!

Fantastic experience: Sam and Dr. Dale are great!

Fantastic experience: Made me feel comfortable as unfortunately I was nervous because I lost my original dentist who I’ve been with since I was a child. Very friendly staff.

Fantastic experience: Another great experience at Gladstone Family Dental - great cleaning and check up!!! Best dentists ever!!

Fantastic experience: Staff was fantastic and the office staff was able to update my insurance because of change this year with no issues or input from me. Have been going to this office for 20+ years and have enjoyed every visit.

Fantastic experience: I enjoy the treatment l receive with Dr. Platt and his associates. Been coming to Gladstone Family Dental for several years. Keep up the awesome work.

Fantastic experience: This practice runs ON TIME. Got me in when I was feeling a lot of discomfort. Provided answers. Highly recommend Gladstone Family Dental.

Negative experience: Don't let the positive reviews fool you. Things seem nice until they aren't. The first time you ask a billing question and the staff doesn't want to answer they will keep repeating themselves over and over. You can tell them you understand and repeat back what they said then try to segway to the topic you wanted to speak about but this will make them angry and they will yell at you. They will insult you. They will call you names. Fortunately some people record the whole conversation and are able to submit it to the Better Business Bureau. Maybe the owners of the company will even listen. Maybe they don't like having their customers threatened and lied to by their staff. We can only hope. Because in a capitalist world there is only so much recourse customers have like editing the tape and airing it on the radio or social media.

Fantastic experience: when better than planned. In and out in no time. Very pro group.

Fantastic experience: From the firsttime I walked in , the staff is very friedly and helpfull. Dr Platt is amazing got two tooth fixed like nothing. Deffintly recomending my family and frinds to this office.

Positive experience: Everything was great until I checked out. The insurance lady acted like I was putting her out if she had to call my insurance company and see what my was coverage is for this year. I am real sorry that you have so many other things to do. Maybe you need an assistant.

Positive experience: Drs. are great in all aspects.You would hope to experience a friendly pleasant experience as you pay your bill to the receptionist. That is not the case. The poor lady has no PR skills and should never be put in her role.

Fantastic experience: Dr David Platt, DDS is a WONDERFUL dentist! The "dental experience" is always calm and informative. He is a skilled professional. Justina, the dental hygienist, is kind and quick. She takes care the cleaning with gentle efficiency. I have complete confidence in their care!!

Fantastic experience: My husband and I have had nothing but great service here.

Fantastic experience: Gladstone family dental was fast and efficient and took great care of my dental needs. Thanks

Fantastic experience: Excellent experience as always.

Fantastic experience: I have been a patient at Gladstone Family Dental for 25 years. Their level of care is outstanding.

Fantastic experience: As always I felt seen and accepted at my appointment. The staff is always courteous and I appreciate my dental hygienist who is gentle but thorough in cleaning my teeth.

Positive experience: Dr Platt and his staff are great! Clean, comfortable environment and friendly, competent professionals!

Fantastic experience: Very professional and courteous, always a pleasure to visit. Also, very gentle on the mouth!!

Fantastic experience: I love this place everyone is caring great work and painless thank you

Fantastic experience: Dr. Platt and his team were great! I haven't been to the dentist in years, they made my visit easy and pain free. Friendly people, good service and good conversation. I definitely recommend this group.

Fantastic experience: Always a great appointment. Just love everyone in the office.

Fantastic experience: once again a excellant visit to my #1 dental office...looking forward to my next cleaning and exam.....and i wish you all a wonderful holiday season..

Fantastic experience: I love this place. Dr. Dale is so kind and personable, he alleviates any dental anxiety you could have. His team are so sweet and caring. They give you a dental plan and help you schedule in ways that you can afford getting the care you need.

Fantastic experience: I have been going to Gladstone Family Dental since 2014 and Dr Platt is amazing!!! His whole team takes very good care of you!!! I will never go anywhere else!!!

Fantastic experience: I have been going to this dental office for many, many years and Dr. Dale and his staff always take excellent care of me. I highly recommend this office for your dental care.

Fantastic experience: This is a great Dental Office! The staff is so friendly and helpful. The have all the latest equipment! My hygienist (sam) was so knowledgeable and thorough. . My teeth feel great. Dr Platt exercises so much attention to detail. I know my teeth are good to go. I highly recommend Gladstone Family Dental Group.

Fantastic experience: Very friendly and great knowledge. Highly recommend.

Fantastic experience: Excellent dental team. Greeting is very nice. Everyone you meet has the most concern for you and your dental needs. You will be very satisfied with Gladstone Family Dental. We are.

Negative experience: I'm needing to have over $5,000 worth of dental work done and they refuse to do a consultation with me. Very good way not a very good way to get patients

Fantastic experience: Just a friendly PSA that the office is open but there is no dentist on Fridays

Fantastic experience: Dr Platt has a great chair-side manner. Been going to him for probably 20 years now. Recently had a tooth crack on a Saturday night, he was able to get me scheduled in Monday afternoon for a temporary repair in a solidly booked week, and a return date a week later for the final crown work. The entire staff there are always great to deal with. From cleaning, scheduling, to Dr Platt himself. Highly recommend.

Fantastic experience: Always a good experience.

Fantastic experience: Always on time and Justina is always great to work with. Never had a problem there.

Fantastic experience: This is the best dentist office I have taken my kids to since they’ve started going to see the a dentist. Really nice staff, quality service. Great visit! We will be returning!

Negative experience: Pretty presumptuous Front desk staff cancelling appointments before confirmation. Otherwise rather professional dental care.

Negative experience: “I don’t know whether you have another active policy or not, you need to check with your employer.” “So you’re saying you had no insurance during the time of your visit?” “I’m not raising my voice, but ok.” Throughout all of my experiences of visiting any type of office, whether it was a doctor, dentist, orthodontist and so forth, I have NEVER had such a rude person talk to me (and over) me than Sarah who works at this practice. I have been a patient here for some time now (probably close to a year) and I have always been treated kindly and professionally. The dentists and the dental hygienists do a fantastic job of informing their patients as well as making sure they’re comfortable in what can be an extremely stressful environment for some. I have always enjoyed my visits and never really entertained the idea of switching dentists until today. I called to verify my previous employer’s dental plan was on file at the practice, as I had received a bill for 85 dollars for a cleaning previously done. Since I was still on my father’s insurance, I was completely unaware his insurance had termed and I was technically uninsured at the time of service. Since I teach, I was provided with an employer paid plan which I was unsure as to whether I had put on file with them or not (since I was still insured through my father). I decided to call and simply check to see if my employer plan could be verified on file, since the other insurance plan had termed. The 85 dollars was no problem to pay at all, and I was going to take care of it whether I was insured or not. While talking to Sarah over the phone, I felt disrespected, unvalued, and most of all, shocked that someone could be so irritable and have such a nasty tone over checking to see if I had a second insurance on file with them. I sincerely hope she was just having a rough day, as I have never treated someone in that manner nor been treated so disrespectfully. Her tone was unacceptable and NOBODY deserves to be spoke to like that. I hope her supervisor or the office manager can pull the recording and see how disgraceful it was. The sad part was when I called her on it (Ma’am I don’t appreciate your tone, I’m talking to you in a civil and calm manner”), she still maintained her irritated demeanor. While I typically let things go, I am unsure if I can let this disrespect go, nor see such a hateful person at the front each time I show for my appointments, or, God forbid, have a simple question.

Fantastic experience: As always, Gladstone Family Dental is the best!

Positive experience: The only reason I did not give them 5 stars was because the building is not as nice as others I've been to (it kind of feels like I was transported back to the 80s/90s). Though, the equipment they have seems to be very modern. Otherwise, the Dentist and hygienist were super friendly and seemed to care about my experience/treatment. If you can deal with the building being a little dated, the prices are pretty good. I originally went there to have a crown replaced and their estimate was about $400 less than the prior place I went to. So it is a trade-off I'm willing to make. Overall, I would highly recommend them.

Fantastic experience: Angela provided great customer service throughout my entire experience. Dr. Dale was professional and warm; Denise was also very pleasant and helpful. They are willing to go the extra mile for even first time patients.

Fantastic experience: The hygienists are always so friendly and make you feel at ease. Dr. Platte is very thorough and make sure I have good healthy teeth.

Fantastic experience: Overall amazing experience! Staff was so friendly and welcoming. They were thorough and thoughtful. Can’t stop raving about this place! Thank you!

Fantastic experience: 100% painless crown removal and temp crown fitting. Dr. and Assistant were great!