Aspen Dental - Natick, MA
Located in Natick, MA, Aspen Dental provides comprehensive and affordable dental services. Our offerings include dentures, dental implants, routine dental check-ups, dental bridges, dental crowns, veneers, and emergency dental care. We prioritize delivering the highest quality of dental care, aiming to enhance your oral health and smile. We gladly accept most insurance plans, ensuring accessibility to dental care. Book your appointment online with Aspen Dental today.
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 8h-18h
- wednesday: 8h-17h
- thursday: 8h-18h
- friday: 8h-15h
- saturday: 8h-13h
Photos of Aspen Dental - Natick, MA
Services and Treatments
Aspen Dental - Natick, MA: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,3 out of 5 from 343 reviews
Fantastic experience: They were great. They fit me in at the last minute for an emergency appointment and made sure I had everything I needed. They also took the time to explain all the steps of the needed procedure and made sure I was comfortable with the plan going forward.
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Fantastic experience: Very easy to schedule an emergency appointment. Office Manager amazing, great team, We had Niru Dental assistant help with X-rays, scan, and all the process needed before the Doctor comes in to do the exam and procedures. Niru was very professional, caring, understanding and very attentive to detail. Thank you all.
We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team
Fantastic experience: Great experience at this place. Nira was amazing!
Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team
Fantastic experience: Really friendly and knowledgeable staff, would recommend to anyone!
Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team
Fantastic experience: Great dental office. I’m traveling and had a sudden dental issue. I made an appointment online, I was able to get an appointment at 9am the next day. Really fast service and very polite staff. Highly recommend.
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
Fantastic experience: Great doctor and great assistants! Very profesional and kind
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team
Negative experience: I went here for the first time today. The quality of everything I experienced was good- the cleaning, X Rays, etc. However, I was brought back for my appointment 20 mins late, and the hygienist forgot that I was there so I sat in the chair for a half hour in the middle of my work day waiting for my cleaning, unaware that she was on the computer in the area next to me. I asked to be shown the bathroom, came back to my stuff being moved to the front and was told that she had a cleaning before me, I would have to wait an additional half hour, and I was charged 60 dollars for the appointment (which my insurance has never charged me for). Come to find out with my itemized receipt that this was for a fluoride treatment I haven’t received from a dentist since I was 12 years old. I spent 2 hours in the middle of my work day, mostly waiting for someone to take care of me. I believe the quality of the dentist office is good, but I believe there is a severe lack of communication or lack of organized system that I have never experienced from a dental office before. I am scheduled to go back for fillings on three separate dates, and the only reason I am considering returning is because it is the only office near my work that takes my insurance.
We’re committed to providing every patient with the best possible experience, and we understand your frustration with the wait time you encountered, Annabel. Thank you for taking the time to share your feedback, it helps us improve and better serve our patients in the future. -The Customer Service Team
Fantastic experience: Polite Professional Effective Knowledgeable Great Experience
We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team
Fantastic experience: The staff very professional, keen and patient. They make you feel very comfortable and well attended to.My problem was resolved.
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team
Fantastic experience: I had an emergency and needed 2 veneers cemented back in. I was not an existing patient, but they saw me right away, and handled my issue promptly and professionally. My regular dentist was closed today. TY to Paul, Niru, Kerri, Ben and Dr. Moreno (and the young lady that took my initial call and got me an appointment). Loved the service and the quality of the work. Best yet. The price was reasonable. Thanks. Bill, a happy Aspen patient - Natick, MA
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team
Fantastic experience: I had a wonderful and kind appointment there and everyone that I met with went beyond kind and patient. They made sure I knew all they were doing and were wonderful at explaining all the treatment program going forward. I would highly recommend this practice in Natick.
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Fantastic experience: Amazing staff from front office to the Doctor … luv my smile !
We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team
Fantastic experience: For the second time ,since moving to this area almost two years ago, Aspen Dental saved me. The staff is absolutely incredible. They made me feel so comfortable and welcomed. They resolved the issue I had quickly and professionally. I went to two other dentists that could not help me and offered no solutions. From the office manager to the dental assistant to the dentist, I was pleased. I highly recommend them!
We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team
Fantastic experience: These people are amazing! I broke a front tooth on Christmas Eve morning and they had me in & out by 12:30. I especially want to thank Fadi because he was truly amazing and gave me the best Christmas present by fixing the tooth so that I could actually smile and not be humiliated!!!
Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team
Negative experience: If I could give zero stars, I would. This office is ridiculous. They were unable to schedule an appointment properly and kept promising again and again that the doctor would call me back—but that never happened. I had a crown done there, and it didn’t even last one day. They had to redo it three times before it was finally done. The staff clearly does not care about the quality of their work or their patients. I only went to this office because my insurance covered very few places, but at this point I would rather change my insurance than ever return here. I will never go back to this office again
Ksenia, this is not the experience we want for patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Natick, with an eye to improving patient experiences. Should you have any questions or need anything, please don't hesitate to reach out to the team. -The Customer Service Team
Fantastic experience: I had an emergency chipped tooth situation and they took me in with short notice and took care of it. What a relief! Dr. Ramirez took care of me and she was lovely and an absolute pro.
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
Fantastic experience: Thank you very much. Very informative, very organized, very professional and most importantly very kind. I had my dentist fixed on site within one and a half hours. A good experience experience.
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team
Fantastic experience: Staff was extremely polite and helpful in arranging my dental plan for full mouth extractions and both arch dentures. I am looking forward to the next phase of my new smile.
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Fantastic experience: It was a good visit and I was happy that they took care of a tooth ache and I didn't have an appointment.
We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team
Fantastic experience: This location has the most compassionate staff. They are so comforting and understanding during vulnerable moments related to finances and dental needs.
Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team
Fantastic experience: Nice folks and pleasant visit. Needed major dental work and price was very high so seeking second opinion. Thanks
We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team
Negative experience: Grossly overpriced dental services. Was quoted a price for a partial removable denture to replace three teeth. Was able to find it elsewhere at 1/10 the cost. The cost for a deep cleaning - $3500. The staff is nice and I like the dentists for the most part. Free Wi-Fi. So two stars.
Hi Mark, we are really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If you would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team would still be happy to try to help. -The Customer Service Team
Fantastic experience: Rosie and Dayanna were awesome and the whole staff is great. I would recommend all my friends and family to this wonderful Aspen Dental office!
Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team
Fantastic experience: Most amazing place to go for a dental visit. Dr. Noori and her entire staff made me feel so comfortable. She explained every step with clarity confidence and had a lot of knowledge about my dental situation. This made all my visits very comfortable. The entire staff were so friendly and brought a sense of relief to my entire experience. There is no judgement at all and the staff are very supportive. Thank you so much Dr. Noori for giving me my Smile back. I would highly recommend everyone to go to Aspen Dental Natick and experience this wonderful service.
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
Fantastic experience: I went to Aspen Dental in Natick. It didn't work out and they were honest and refunded my money as they advertised.
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team
Fantastic experience: I am so impressed by the way they treated me at Aspen Dental in Natick. I am going to be a regular patient. Thank you so much!!
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Fantastic experience: They got me in for both my initial appointment and my extractions very quickly! Everybody in the office is super friendly. I had 2 teeth pulled and I was in and out of the office in less than hour. I definitely plan to go back and would recommend anyone else to come here.
We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team
Fantastic experience: Aspen has always been the best in the past for me and this place is no different. Front staff, hygienists and dentist all give utmost care in serving the needs of a patient.
Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team
Positive experience: There was an initial problem with my billing; so I left. I was called back before I left the parking lot after the error was corrected. I accepted their apology once the problem was satisfactorily resolved. After waiting for 25 additional minutes, I was seen by the dentist who looked at my X-ray and agreed to a tooth extraction. They had to contact my cardiologist who received the paperwork; and I'm still waiting to hear from Aspen Dental to schedule a followup appointment. Things have changed since my first visit several years ago. I think they need more dentists. The office staff members were pleasant.
Thank you for sharing your experience and feedback! – The Customer Service Team
Negative experience: Closest thing I can compare this to is a bad car dealership. Tried to force me to get a deep cleaning that 2 other second opinion dentists said I did NOT need— wouldn’t let me get just a regular cleaning without paying $300 out of pocket. Woof!
We are disappointed that your experience didn't live up to expectations, but we’re glad you were able to get care. If the team can help with anything in the future, please don't hesitate to reach out. -The Customer Service Team
Negative experience: I had one of the worst experiences I could remember in a long time at this place. The staff wasn’t the friendliest or remotely professional. Facility was not clean.. The level of professionalism was about as bad as you get. I was visiting this place to get a second opinion on dental implants. This visit made it easy for me to select another company. I didn’t wait to see the Doctor before leaving as there was nothing he/she could have done to make up for the deplorable process the staff put me through. Stay clear as there are many other better offices that offer better treatment and are not as worried to close the office for the weekend.
Fantastic experience: It was a pleasant experience. Called for an appointment and , I got it for the time I want.The staff especially the manger Tracy are very friendly, which made my visit very pleasant, and satisfied. Thank you everyone.
Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team
Fantastic experience: Had a dental emergency and made the call to Aspen Dental. The lady who answered was friendly & professional asked some questions and was able to schedule a same day appointment. Front desk receptionist was welcoming, friendly & professional as well. The dental assistant and dentist were the same (friendly & professional), they listened to what you had to say, explained things so you can understand, told me what they could do for me & went over pricing before any work was going to done. Highly recommend!
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
Fantastic experience: From the very start of the visit, the front desk clerk who scheduled me was fantastic! I complimented them on my way out. The Teammate, who took my x-rays Was compassionate and caring. The dental tech as well was very supportive and caring and professional, and the Dentist was one of the nicest I’ve ever had, Taking the time to point things out to me and answering my questions I felt very well cared for. There are several dentist offices closer to my home, but I feel that this dental clinic is a great fit for me and my family. Congratulations to the office manager, you’re doing a great job!
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team
Fantastic experience: I appreciate deeply the kindness and expertise of the team (Ze and Dr Cinthya) working wonderfully in cleaning my teeth today. A big THANK YOU for both of them.
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team
Negative experience: Went in for a routine check up on tooth pain and was convinced that a root canal was necessary. Their pricing was double that of the average and they tried to “sweeten” things with a small discount. Went to get a second and third opinion and was told that action seemed drastic for what they saw in my X-rays and examination.
Ren, we regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
Fantastic experience: I contacted Aspen Dental due to a toothache. I don’t live in Massachusetts, I was visiting. The folks at Aspen Dental (Natick, MA) office and everyone was very friendly and wanted to help me to be pain free. I got a few X-rays and they found that I had an infection and needed to have a root canal. The doctor was very nice and prescribed some antibiotics to help with the infection till I get to my home state. I want to thank everyone at the Aspen Dental (Natick, MA) office for having such a great experience. I’m grateful.
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Fantastic experience: Everything went as I wanted too. The dentist was great and the assistant was awesome also. Good experience overall.
We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team
Fantastic experience: Aspen Dental in Natick, MA is excellent! I made an appointment in the morning for that afternoon. My dental treatment was very professional, and I was pleased with the result (I had a composite filling done for a cavity). The dentist explained the dental procedure before hand, and he did a great job with my filling. They told me up front what my dental insurance would pay, and what my cost would be. I would definitely recommend the Aspen Dental office in Natick, MA!
Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team
Negative experience: Do Not Go There! They will tell you a bunch of your teeth need crowns because they need to make a profit on their on-site crown making equipment. They do not care about your teeth, only care about getting money out of your bank account. It has happen to me and a friend of mine, so beware!
We’re sorry you feel this way, Lucienne. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Fantastic experience: All were very friendly and profressional Very helpful and caring. Nice to do business with all of the staff.
Thank you for sharing your experience. We’re glad the team took great care of you!
Fantastic experience: I went to the Natick location this week to have a tooth replaced in my denture. The staff was very friendly, especially Sara. It was a great experience. The dentist saw me briefly and agreed. The technician replaced the two of my denture in a few hours at no time did anyone try to pressure me into getting new dentures. The price was reasonable. The staff was great. I would definitely go back.
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing!
Fantastic experience: Always feel like I am at home , very friendly and professional staff, super close to my place and thanks to their suggestions of adding delta dental insurance to my dental plan I am saving even more. Thanks again
We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience!
Fantastic experience: Wonderful experience. The technician, hygienist, dentist, and treatment specialist were knowledgeable, responsive, and kind. I made it clear that I am not into cosmetic dentistry and want to make sure my teeth are well cared for as I have been doing for years. I feel they listened, did not upsell me, and kept my interests forefront. Dr. Noori also accepts Delta Dental insurance, which is great since my last two dentists stopped accepting it. Overall great experience and hope it continues. Thanks!
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates
Fantastic experience: The entire staff goes out of their way to make each visit as comfortable and productive as possible. From greeting you by name to assisting you with next appointments, this team knows their stuff. The specialists are clear with explaining what work is needed and what they will specifically be doing, and they are extremely caring. (2.29.24) - Once again, it was a very satisfying visit. I had to have a crown replaced and I was in and out of the chair within 40 minutes, and it was a perfect match with my original teeth. Well done staff. (3.6.25) - Another good experinece at this office. A simple teeth cleaning that saw me get into the seat ahead of my scheduled time and the process was fast and efficient. The hygenist and technicians were so friendly that they make you feel as though you just stopping in a local café to chat with neighbors.
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates!
Fantastic experience: Amazing experience, friendly and professional throughout my visits. Always informative and truly care. The entire staff is trained in patient experience and its value on your care and confidence
Thanks for taking a moment to share your experience. We’re glad the team took great care of you!
Fantastic experience: Aspen Demtal gave me p areally prompt appointment and followed up )with the information for the appointment.. They are very efficient and professional while being kimd and caring. I trust the dentist's expertise . She explained procedures and dental problems very thoroughly . Thank you Aspen Dental for a poditive dental experience.
We’re so happy to hear this. Thanks for sharing your 5-star experience!
Fantastic experience: Natick office. Great experience. Really wonderful and knowledgeable woman dentist who we both liked a lot. Really nice receptionist and staff. It's quiet, clean, professional and everyone is so nice it's unusual! And we got all the prices we wanted to know up front. I would recommend them.
Thank you for sharing. We’re so happy you had a 5-star experience!
Fantastic experience: I have counted on Aspen Dental to do the work I required and not waste my time by trying to upsell me. They are dependable ,professional and it is always a pleasant experience
Thanks for sharing your experience. We are so happy the team took great care of you.
Fantastic experience: I was nervous going to a new dentist but everyone was so helpful and kind every step of the way. I received excellent treatment and will no longer dread going to the dentist!
Thank you for sharing your experience. We’re glad the team took great care of you!
Fantastic experience: Staff & treatment were impeccable. Friendly, kind, patient, efficient, timely & reasonable. Great place! “GO ASPEN DENTAL”
We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience!
Fantastic experience: Excellent first visit - wildly impressed at the attention to detail, the amount of preventive work they do, and the transparency from recommendations of dental work to the financial aspect of each subsequent visit. Highly recommend Aspen Dental in Natick.
We're glad your experience has been positive with the Aspen Dental team. Thanks for sharing!
Fantastic experience: My experience with the Natick office personnel has left me wanting to leave a review! Sara was immediately attentive at the front desk, Kara in her friendly manner put me at ease in the exam room. Cinthya, Marie, Zhiyan and Krithi individually and collectively as dental assistants cared for me and we shared some laughs as well! Office Manager, Theresa, so patiently and expertly explained the technical aspects of my denture options and correlated the financial options accordingly...she's a smartie. Dr Al Noori , Dentist, is special; she quickly cut to the chase and recommended new dentures in view of the fact that my dentures were at least 35 years old. Moreover she was so succinct in her explanations and her sense of humor was delightful! Fadi, Lab Technician, is extraordinary in his desire to be thorough and to pursue making dentures perfectly! It's like a "calling" for him! As an aside my new dentures are a success!
Thanks for taking a moment to share your experience. We’re glad the team took great care of you!
Fantastic experience: Starting with the front office, Sara was very friendly and helpful with all my questions. Marie and Zhiyan (Z) both very friendly and knowledgeable. Kara, was awesome Theresa ( Mrs. T ) She was so helpful with all my billing questions, friendly and a big thank you to you. Doc. Al, I cannot say enough, Let me say that I was always afraid of going to dentist but I can say now that I look forward to seeing all of these peeps. My family will now be going to the Natick Aspen. You will never find a better team that all click together, Many thanks to you all Like Barry Manilow sang: I can’t smile without you, Your the best, Patient Joe Sullivan
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing!
Negative experience: If negative stars was an option, thats what they truly deserve! Made an appointment to get basic cleaning and they denied even the basic service!! They did a dental exam and xrays , which i did not even ask for. They just did it because it was covered with my insurance ! They offered me like 10 different treatments totalling almost $30k, totally unnecessary!! Same thing happened with my husband and few other people in the waiting room at the time! They are in for money, truly don’t care about service or patient needs
I’m sorry your first visit didn’t live up to expectations, Gazal. New patient appointments include x-rays and full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. If you have any questions about the care plan you received, don’t hesitate to reach out to the team.
Fantastic experience: I needed a crown stat and they did a great job with scheduling. It is a bummer that their policy is that no action can be taken the first time they see you but they did a good job at getting me in quickly after the evaluation visit. Everyone is SO nice- so nice! I decided to come back and I’m trying them out for my routine dental care.
We’re so happy you had a great experience. Thanks for taking the time to share!
Fantastic experience: I never so comfortable at a dentist. They treated me so well. From the second you come in. Sara and Theresa you both make a awesome team.Krithi was so patient with me and she told me step by step what was going to happen. Dr Noori was made me feel relaxed and help me make plan for my smile. When my old denture didn't fit me anymore Dr Noori and Fadi came with a plan to fix it. Fadi worked his magic and it done. They fit like new. The only problem it's taste awful, going to a bit to get rid of the taste. Kara and Krithi make a great team. They all put me a big baby and wild out tongue at ease. The whole team at Aspen Dental are a well oil team. Theresa helped so much to come up with a plan that fits my budget. A very happy customer Dawn Perry aka Dee. Big thanks again.
Thanks for taking a moment to share your experience. We’re glad the team took great care of you!
Negative experience: This experience was a railroad scam from my first phone call to my exit. I first contacted them regarding an emergency visit for a broken tooth. According to the website they did extractions. When i called, the person said they did extractions. I was told it would be an amazing $29 for my first visit and evaluation if I wanted just the issue addressed it would be $400. So i said fine ri the full exam even though they said it would take almost 2 hours. they brought me in for 3-D x-rays, then some kind of manual x-ray that was excruciatingly painful as I was missing a tooth and had to bite down on an apparatus throughout this. The woman doing my x-rays never changed her gloves while she touched things that were going into my mouth and the computer she was working on. I also observed this on other technicians Who were all using the same equipment no room appeared to be wiped down after each visit even though technicians touched everything in that room with gloves that had been in a patient’s mouth. I did mention this to the manager. It seems that I got three different types of x-rays the doctor sort of talk to me and then a hygienist came in mentioned a hygiene regimen then the manager took me aside and handed me a proposal of $21,000 worth of dental Work. At no point did they actually address the issue or help me with the problem I was having with my broken tooth I expected Aspen dental to be somewhat of a overly commercial dental practice, but this was horrific. It was an unclean place with casual hygiene practices, and they lured me in with the hope of getting something done and they had no intention of doing it. They don’t have an oral surgeon on staff. He comes once month. I actually ended up pulling the broken bits of tooth out myself. Sorry. Thats what i experienced
This is not the experience we want for our patients. We’re always striving to improve and appreciate the opportunity to take this feedback, so we can work to improve future visits.
Fantastic experience: I went to Aspen Dental in Natick, and they are just simply amazing there, everyone from the receptionist, the xray tech, dentist and her helpers just everyone was so amazing. Made me feel completely comfortable they are very understand an take there time to explain anything you what l want to know.. I highly recommend them.
We’re so happy to hear this. Thanks for sharing your 5-star experience!
Fantastic experience: Very attentive and professional! resolved my issue right away and I left the offices very happy. All the employees were very nice and understanding.
Thank you for sharing. We’re so happy you had a 5-star experience!
Negative experience: I was told about a bill 12 months after the date of service after I had paid the copay and been to the office within that 12 month period. The bill was not issued until 11 months later, which was NEVER received by mail!! - Aspen Headquarters confirmed this! I was only notified by a voicemail with a request to reschedule my appointment because no dentist would be in the office for the appointment I had scheduled 6 months prior. This is not the first time I have been asked to reschedule a later appointment. This is the third time, or more. 12 months after the second filling on the same tooth - the first fell out within 6 months - got it filled there again - I was told I had an outstanding balance for the tooth that was filled the second time in 2023…it is now 2024. Because this is the same tooth within 5 years insurance doesn’t cover it. It took them almost a whole year to issue any type of bill or even notify me. I never received the first bill. Last week I received the second bill. Not to mention within 2 years of the first filling, a different dentist has said there is a cavity under the filling - requiring yet a THIRD FILLING ON THE SAME TOOTH within 3 years or so! This is VERY unprofessional! I am clearly not happy.
We're sorry to hear about the trouble you're having, Michelle. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187.
Fantastic experience: Very thorough and understanding! The team ensured we were aware of every step before they performed everything. Highly recommend this location
Thanks for taking a moment to share your experience. We’re glad the team took great care of you!
Fantastic experience: My experience was great, my problem was solved in a short time and I am pleased and very satisfied with the results
We’re so happy to hear this. Thanks for sharing your 5-star experience!
Fantastic experience: Easy to schedule appointment. Took me on time. Assessed issue. Verified with tech problem could be repaired. Quoted price. work done on time. Repeat patient. Recommend them.
Thank you for sharing. We’re so happy you had a 5-star experience!
Fantastic experience: Outstanding service ,,, every step of the way! I highly recommend Aspen Dental of Natick, MA
We’re glad you had a 5-star experience. Thanks for sharing!
Negative experience: The dentist here is VERY rude and arrogant! Recommended 1 implant and since i asked for a quote for something else she automatically now says thats what i need $46k worth of work … i sought a 2nd opinion and at $17k im getting the same work done! Oh and it already started unlike Aspen wanting to push me into December! Over gouging money hungry out for their own pocket dentistry is what Aspen has to offer! NEVER going back them again!!!
We are sorry that the experience didn't live up to expectations. Each care plan is crafted to fit one's individual needs. If you have any questions about the care plan you received, please don't hesitate to reach out to the team.
Fantastic experience: My first impression of Aspen Dental in Natick was very positive. Morale there seems high and the staff were both capable and knowledgeable about dental procedures. They seem to enjoy their jobs and have a genuine concern for patients. The office is clean, equipment up to date. A wide range of treatment options are offered. l trust my teeth will be well cared for.
Thanks for sharing your experience. We are so happy the team took great care of you.
Fantastic experience: I had a great experience at the Aspen Dental in Natick. Everyone there was very pleasant and nice, the doctor we saw was outstanding. We really liked her a lot very thorough.
Thank you for sharing your experience with us!
Fantastic experience: Each and every person at this Aspen Dental location is so kind and caring. They are all dedicated in providing you with choices to transform the health and look of your smile. My husband had to have all of his teeth removed and decided on dentures. Once he made his decision, the dentist and tech were very supportive and confident they could give him a comfortable and beautiful smile again. And boy, so far so good. He was a pretty difficult case without going into it all. He goes in next week to get his permanent dentures and I have no doubt he will be happy with them. And, if not, they will make sure that he is. Thank you Aspen Dental
Thank you for sharing your experience with us!
Fantastic experience: I absolutely love my experience at Aspen Dental in Natick. Sarah, Kara and Theresa are the most helpful and friendly team. Zhi,the new DA is wonder. Thank you for making my dreaded visits kind of fun!
Thanks for the 5-star review! We really appreciate it. - Charlie, ADMI
Fantastic experience: On a Saturday I had what I thought was food trapped in a pocket of my gum. The office of my dentist and periodontist were closed for the weekend. Aspen Dental took me in 1/2 hour after I called them. Did xrays, determined it was an abscess, cleaned it out and sent me off with an RX. Very professional.
It's great to hear you had a 5-star experience! Thank you for your kind review.
Positive experience: $4383 for dentures and I can't bite into a sandwich or eat steak without fixodent every 3 bites never had that problem with old dentures But I was n offended $11000 implants I could purchase Thank you
I'm really sorry to hear this, Sandy. I wanted to let you know that I did pass your feedback along to our Customer Service team so they could address concerns with the team in Natick. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI
Fantastic experience: I had a new set of dentures made by Aspen Dental. My second set in 50 years. Theses most recent dentures are fabulous. As with any new dentures there are adjustments needed. My dental professional, Ruth, has successfully made those adjustments. When I called to make an adjustment appointment the scheduling staff were very friendly and efficient in setting up the appointment. Ruth always made me feel welcome with her fabulous smile. There were times I felt that no further adjustment was possible, however Ruth, who is very talented and skilled, was able to adjust the plate and make the needed adjustment. Ruth is a wonderful asset to the Aspen Dental Office in Marlborough! Brian Mulvey
We're happy we could help out, Brian. Keep on smiling!
Negative experience: I’ve gone to Aspen dental in the past with good results. I went there today after seeing a price on line for dental work worth roughly $6500.00. Upon further review the total was $29,000.00. The Dr, Dr Maderos was great. Just very disappointed with the tactics to get you in there on the pretense of a good deal and have the rug pulled out from under you.
Thank you for sharing your feedback, Bill. We understand how many barriers there are to getting care and know that cost is the number one reason patients avoid going to the dentist. Aspen Dental practices pledge to keep prices as low as possible, and they also offer flexible financing options to help patients cover the cost of treatments. If there is anything we can do to help, please do not hesitate to reach out directly. -The Social Care Team
Fantastic experience: Good service. Treatment plan expensive for caps and dentures but price is probably competitive because my insurance plan doesn't include dentures or caps
We are happy to hear your visit was a success. Thank you for sharing!
Fantastic experience: I have been a patient at Aspen for about six months now. I couldn’t be happier!! Everyone at Aspen is so welcoming. I have had some work done and I have no complaints. I highly recommend Aspen!
Thank you for sharing! We hope your future visits are just as pleasant.
Fantastic experience: They helped me fit in all my appointments within a few days, and everyone was so friendly! They took great care of my teeth.
We're so glad you've enjoyed your time with the Aspen Dental team in Natick, Farzona. Thank you for sharing your experience!
Fantastic experience: As always, my experience with Aspen Dental and Natick was wonderful. I especially like the professionalism of Kara my hygienist.
We are happy to hear this. Thank you for sharing!
Fantastic experience: Efficient reception at the front desk, quick and polite (Sara Ali) The doctor understood my expectation and explained treatment options (Dr Al Noor) The time spent with the office manager (Theresa) was comforting and informative. She was very helpful. The nurse Cynthia was patient and gave very good care Overall a very good experience
Thank you for taking the time to share! I hope you continue to have 5-star visits in the future. - Mitch
Fantastic experience: My visit here was great, the Lab technicians and dentist were so helpful and understanding, they really made my experience a pleasure!
It's great to hear you had a 5-star experience! Thank you for your kind review. -Dawn
Positive experience: The service was good- my cleaning was fine- it’s a dentist the best it can be is not terrible But asking people more than once to leave a review is annoying.
I’m glad you had an overall positive experience, Zoe. We appreciate your feedback. Thank you for taking a moment to let us know about the experience you had during your visit. Dawn
Fantastic experience: Staff are very friendly, clearly were looking out for my best interests. Cinthya walked me through exactly what to expect and Kara did a great job answering all my questions. The dentist, Dr. Al-Noori, addressed all of my concerns and was very thorough and professional. The office manager Theresa was very helpful walking me through all my options!
The team in Natick will be glad to hear this. Thank you for sharing! - Mitch
Fantastic experience: This was my first visit. I made a same day appointment which is unheard of! The facility is impressively clean, the staff was so pleasant and they really embody patient centered care. They thoroughly explained all of their findings and recommendations and even showed me my imaging on the screen set up specifically for the patient. They also used what seemed like 3D imaging that I’ve never seen before and I go to a dentist annually as it is required by my job. Upon leaving, the checkout clerk gave me an itemized future bill explaining what my insurance covers and doesn’t with regard to their recommendations. Then, they made a follow-up appointment that could have been the very next day if I chose. I left there feeling well informed and well taken care of. Now I just need to figure out how to get my insurance to pay 100%. Teehee
The team in Natick will be happy to hear this. Thank you for sharing! - Mitch
Negative experience: While I’m sure they are nice and knowledgeable, my experience was not great due to the very high wait times in office. I had an 11am appointment but didn’t get seen until 11:40. Then I had X-rays and waited another 15 minutes for the dentist. When she got to me she was clearly in a rush and just hurried through the explanation and options and then said financial would meet with me. I waited another 30 minutes until the business manager could see me. It took 2 hours to get an X-ray and have a dentist look at one tooth. I understand they might be short staffed but then they shouldn’t make as many appointments. They came across much more as a business trying to make money out of people than a medical center that was helping people with their health.
I'm sorry that you didn't have a positive experience, Mike. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. -Dawn
Fantastic experience: The receptionist Sara was very pleasant and professional .I was an hour early for my appointment and they had a cancelation and fit me right in.The dental lab technician was very nice , professional took care of the problem with my denture .Very positive experience .
It's great to hear you had a 5-star experience! Thank you for your kind review. -Dawn
Positive experience: The receptionist went out of her way to figure out my insurance and she was SO nice and patient and radiated positivity ☀️ thanks to her for a great experience in Natick!
Thank you for sharing your experience and feedback with us, Carolina! - Mitch
Fantastic experience: It started when I enteted the facility, it was so bright and extremely clean which made me feel comfortable immediately. All the staff were very pleasant and very professional as they took cate of my needs. Everything was explained to me as we went along. The finance manager worked with me to set up a payment scheduled that met my needs. All and all o was very impressed as this was my first visit. Deborah Moore
It's great to hear you had a 5-star visit! Thank you for your kind review. Dawn-
Fantastic experience: I broke a front tooth on my dentures. And of course, this happened on a Friday. Fortunately it was early in the day. I contacted the Aspen Dental located at 9/27 in Natick. I have used them for several years for both upper and lower dentures They were great. I got an appointment within 1 1/2 hours. When I arrived they evacuated the situation and told they would have them ready in an hour. And they did. And they looked perfect. And best of all there was no charge. They were covered under warranty. I can’t speak for any other location but the 9/27 Aspen Dental in Natick has always provided me with outstanding service. For dentures in particular, I would highly recommend them.
Thank you for recommending the team, David! I'm happy to hear you've had a pleasant experience. - Mitch
Fantastic experience: I had a tooth issue and I was in pain, not only did get help with figuring out my insurance they helped me through the process to see what was wrong with me I was very grateful for what they did for me
Thank you for sharing! I hope you continue to have 5-star visits in the future. - Mitch
Fantastic experience: Very good experience all the way around! They got me in as soon as possible, fixed my problem, and offered other ways of improving my smile! I highly recommend them for all your dental needs!
I'm so glad you enjoyed your time with the Aspen Dental team in Natick, Traci. Thank you for sharing your praise! - Krista
Fantastic experience: An A plus experience ... From the consult, to the procedure and aftercare ... Dr. Noori, Krithi, Theresa and the rest of the staff made you feel at ease and confident thru what can be a trying decision to make. I would highly recommend the Natick office to anyone ...
Thank you for recommending the team, Michael. I hope your future visits are just as pleasant! - Mitch
Negative experience: The worst experience! 4-5 months ago I went for my annual check up and cleaning. They told me I need scaling instead of regular cleaning which is around 2000$ and my insurance doesn’t cover. Also right away doctor tried to put me on antibiotics to rush me into starting the treatment. Front desk was rude, They are just pushing to get treatments that I don’t need by using shame tactics. I decided to go to another dentist and it turns out I didn’t needed either root planing nor antibiotics and some other treatments they are just lying to charge more money. Also my insurance was covering first check up but I still got bill to pay. Definitely not recommended.
I'm sorry that the experience didn't live up to expectations, but I'm glad you were able to get care. If the team can help with anything in the future, please don't hesitate to reach out. -Dawn
Fantastic experience: Surrounding staff was vary nice the dentist I saw had vary poor bed side manner.
I am very sorry to hear this, Skylar. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. - Garlen
Fantastic experience: Very good explanation of procedures to help the gums. And state of the art TV with pictures of all teeth, which helped clarify recommendations for top arch. Free Xrays including 1 panoramic one. And the dentist knew where I could get additional info (dental schools) about a specific type of implants that might be relevant for my consult.
This is great to hear, Maria. Thank you for sharing! - Mitch
Fantastic experience: Very happy with my experience. It's been a long time since I been to the dentist because I haven't been able to find anyone who doesn't judge my situation, I have a huge arae of medical issues on top of being pregnant twice since 2020 and it has done a lot of damage to my teeth. The hygienist. The dentist and everyone in-between was so kind and understanding, Listening to my concerns. Explaining what needed to be done etc. definitely recommend and will be back!
The team in Natick will be happy to hear this, Riley. Thank you for sharing! - Mitch
Fantastic experience: Everyone was so kind, understanding and helpful. I have horrible anxiety around going to the dentist specifically and they treated me with so much respect and understanding. I can’t say enough about how wonderful they are. They all put me at ease from the very moment I walked in the door. I interacted with 4 different people in my visit and each one was just as amazing as the next. If you suffer with similar issues this is a safe place for you! -Amanda Russell
This is truly wonderful to hear, Sean! We’d love to be able to share your review with our community, so we can recognize the staff in Natick. If you’re willing, please fill out the form at https://app.smartsheet.com/b/form/06dfd747b5ea4fe9a60e28488368afe4. Thank you! - Krista
Fantastic experience: It has been a rewarding experience with the final effect being really tremendously good. I would highly recommend Aspen Dental to anyone.
Thank you for your kind review! I hope your future visits are just as pleasant. - Mitch
Fantastic experience: Today was my first appointment And everyone went above and beyond to help me with making sure I got everything I needed with insurance and personal finances that is strained and made phone calls to sure up all that I need I am extremely grateful They now have a customer for life
The team in Natick will be happy to hear this, Arthur. Thank you for your kind review! - Mitch
Fantastic experience: I have a full set of dentures and one of my teeth on my top denture broke off so I had to get it fixed. I went to aspen dental because they were recommended to me and I had an amazing experience. They were thorough and straight to the point. I was so nervous but thank you aspen dental and staff for making my first visit a really good one
I'm happy to hear you had a 5-star visit, Thomas. Thank you for sharing! - Mitch, ADM
Fantastic experience: The dental staff are friendly and understanding and I would highly recommend this place to anyone in need of their services!
It's great to hear you had a 5-star visit! Thank you for your kind review. - Dawn, ADMI
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