Adelante Healthcare

Fantastic experience: Girls at the front desk very friendly and professional and the doctor very helpful thank you all

Fantastic experience: I’m always able to get in to see my doctor. And Melody Atipoe is always not only friendly but very attentive. I’ve been going to her for a couple years now . And I highly recommend her

Fantastic experience: Very nice people, amazing doctor and very good service.

Fantastic experience: Ok so listen. I know providers and I know people, especially Godly Good Ones. There is a dentist there that is a true treasure. I really wish she was a medical doctor and not a dentist because I don't have any teeth left once she is done with me. I was more impressed with the impression she gave as a person just being natural - it was crazy how authentic she was and how beautiful of a person you could see! If I tell you her name no other provider will have patients !!! She knows who she is!!! I was blessed to have her as a provider - God knew there was NO ONE that could have been better for me!

Fantastic experience: Very professional personal, clean place from the parking lot all the way to the doctors office.

Negative experience: Every time I have an appointment here they make me feel like a prisoner stuck in the room just recently took my son for an appointment that was urgent due to the fact I had to cancel appointments they had me do a walk in at the same day clinic and had me and my sons father waiting with our son in the room for two hours until I had to use the restroom they came in and said the doctor will be in shortly. Another 20 minutes, went by and finally We walked out because if it’s a Walk-in clinic I didn’t understand why they set an appointment for 10 We had arrived at nine And we left out of there At 11:30 never again when I waste our time here

Fantastic experience: beautiful building with the nicest staff.

Fantastic experience: The provider Conkle, was fantastic! He was incredibly attentive and knowledgeable, addressing all my concerns with great care. And Marlene at the front office was so friendly and efficient, making the entire visit a pleasant experience from start to finish. I highly recommend!

Negative experience: Everytime I come here is an hour wait Ridiculous !

Fantastic experience: I gt my prescriptions here & love the fast service and manageable prices!

Fantastic experience: The doctor was very polite and very informative to how to take care of my asthma I just went to the ER in January and that's how I found out I had asthma I didn't know it was so important to follow up on it with just a inhaler was not enough and it got worse.to it takes a lot more to treat asthma,the Dr explained everything to me I got another steroid shot and it was so painful The hospital put it in my IV so I didn't know how painful they are, my doctor is dr bannis and he is also a very good doctor I live in Eloy Arizona and I have to travel to the offices in the valley but hopefully they will have them available in casa Grande az we're I shop daily

Fantastic experience: We love our doctor Sawyer & team.

Negative experience: Made an appointment at this location because our location didnt have appointments for a few days. Showed up 20 mins early for our 4 pm appointment. After 45 minutes if waiting I checked in again and they said ill have to keep waiting because they are behind. Didn't get called in til 520. Its fine they are running late but almost and hour and half late is unacceptable. They should have notified us at check in as it messed up the rest of our day.

Fantastic experience: Took my 7r old daughter there for her check up n also my check up. Love the vibe we got from staff n dentist himself. Staff was polite n helped me understand any questions I had.. Thank you

Fantastic experience: Very helpful services provided from everyone in the office. Dr. Sawyer & Isabell really helped me with my services today. And the front office ladies as well really helped me today. As a single mom who can’t afford outrageous unexpected life events like expensive dental work this clinic really works with you & help you through the process. And they don’t have outrageous pricing either !

Positive experience: All very well, the doctor is excellent service and works very professionally... only the girl I imagine was a new bad service because he does not know how to treat the patient and at my appointment I get hurt more than the one.

Fantastic experience: Dr. Sawyer and staff are pleasant, efficient, and very professional. As a new patient, I was very impressed with how thorough the initial exam was. Dr. Sawyer spent time to share his expertise in a very easy to understand manner. I look forward to my future visits!

Fantastic experience: Excelent service!! Doctor Parth Patel really care for his patients, he made the time in his busy schedule to remove the molar that was bothering me so much!! All the staff are very king, and professional! I highly recommend them all!! Thank you so, so much!!!

Negative experience: Don't answer phone Been trying to cancel appointment since last week? They charge 100.00 deductible right away. JUST SAY NO

Fantastic experience: My children have been here for years recommended your children to Dr.Liberd , Dr.Grey , Dr, Warren they have alignment within their facility the fruits of the spirit are definitely aligned here .

Fantastic experience: Very pleasant they answered all my questions

Positive experience: I was unsure if I wanted to share my experience with the pediatric office I had a few weeks ago and it’s just not sitting right with me so here i am. I scheduled my daughters to get routine vaccines although I’m very iffy on them to begin with so am very particular. They were understanding and went through which ones I consented to. When it came to the shots themselves, I am mortified. Two males helped to give my daughters their shots. They would not let me or my mom hold my daughters. Instead lay them on the table to scream and writhe in pain. Then with my oldest daughter with her legs dangling off the table, the second man proceeded to absolutely crush my poor 2 year olds legs into the table with his groin area. I’m honestly still shaken up about it. To have a full grown man pushing his groin area into my daughters legs to smash my daughter’s legs to keep her still instead of letting me hold her like I asked multiple times to do still has me traumatized. I’ve never experienced anything like that and am honestly not sure if that’s really how they do things but it was a horrific experience for us. In all the shots I’ve had, no one has ever done that to me so I don’t know why they would do that to my poor baby. Edit: Adelante has since called me and assured me that they will instill better protocols for vaccinations. Also provide the medical staff with all the support they need for this never to happen again. Before this incident I had no issues and everyone in the office was wonderful. It was just a very bad look but I’m glad they are rectifying the issue

Fantastic experience: Dr Sawyer was the best dentist I have ever had. He was very nice and completely professional.

Fantastic experience: The Dental Department is exceptional. From the moment you check in, the experience is welcoming and professional. Steph at the front desk is always kind, respectful, and helpful. She takes the time to explain what will be done during the current visit and what to expect at future appointments. The dental assistants are also caring, attentive, and always willing to help, making each visit comfortable and stress-free. Dr. Sawyer is truly outstanding. He genuinely cares about his patients, performs procedures with great care, and thoroughly explains every step of the process. His professionalism, compassion, and attention to detail make him one of the best dentists I have ever had. I highly recommend the Dental Department to anyone seeking excellent dental care.

Fantastic experience: I loved my dental experience! staff was very welcoming and friendly. Dr. sawyer is the bomb.com in the dental field. Front office always ready to help! HIGHLY RECCOMMEND

Fantastic experience: I had 3 fillings done by Dr. Sawyer and it was the easiest and smoothest dentist appointment I have ever had! Great work done by nice people that made sure I was comfortable the whole time. Dr. Sawyer is the best 10/10 would recommend!

Negative experience: My interactions with Family Medicine were extremely frustrating, and I experienced two separate issues within the same week. **Incident 1:** 6/3/2026 When I arrived to check in my daughter for her appointment, the front desk clerk immediately stated that my insurance was not accepted before even reviewing my ID. I explained that my youngest child had been seen, in Pediatrics, less than 30 minutes earlier using the exact same insurance without any problems. Despite this, the clerk repeatedly insisted that my insurance was not accepted and that I would receive a bill. After consulting with someone while we waited, she called me back to the desk and again stated that my insurance was not accepted and that I would need to pay a copay. During that conversation, she finally received ACTUAL confirmation that the clinic does in fact accept my insurance, and my daughter was ultimately seen. This situation could have been avoided with proper verification before making incorrect statements. **Incident 2:** 6/5/2026 My son arrived for a scheduled appointment and was told that he did not have an appointment. He provided the appropriate documentation confirming that he did, but he was still not seen. While my son was still in the parking lot, I called Adelante and spoke with a representative who was able to locate his appointment immediately. She was confused as to why the front desk had informed him that no appointment existed and that he needed to complete paperwork again. To make matters worse, the clerk later claimed that my son chose to leave during the check-in process. That is not true. My son only requested to reschedule after being repeatedly told that he did not have an appointment and would need to start the process over. The insurance is TriWest. These two experiences within a single week reflect poor communication, inadequate verification procedures, and a lack of accountability at the front desk. Patients should not have to argue to confirm accepted insurance or prove that appointments exist. I hope these issues are addressed so other families do not experience the same level of frustration.

Fantastic experience: The dental facility here was amazing! My husband came here for a second option and everyone was super nice! Dr Sawyer was extremely kind and informative! We will definitely be coming back her for any future visit! Thank you Dr Sawyer and staff!!

Fantastic experience: Everyone is always super helpful and kind! Dr Sawyer has especially done me right every time.

Fantastic experience: I am thankful for Dr. Patel and the staff at Adelante Dental in Goodyear,AZ. Every time I visit I receive top notch care. They are the best!

Fantastic experience: Dr.Sawyer and Amaya were amazing! I was very nervous about my treatment. They both were very helpful and reassuring. They both demonstrated such enthusiasm and love for their craft. Definitely recommend!!! Stephanie at the front desk was also amazingly helpful!

Fantastic experience: From the front desk to the treatment everything was smooth and professional 10/10 experience with Dr Sawyer and his dental assistant, Oscar. The attention t odetail was great and they were very very gentle and made sure i was comfortable the whole time. Highly recommended.

Fantastic experience: I like the way the front desk staff got me an appointment right away and understood my needs.

Positive experience: They have improved since my first review 3 years ago. The doctors and NPs are awesome. They are all in one stop for basic care. They now offer in house pharmacy. My only concern was getting my husband in as a new patient which, took 3 months. I had to get his health tests scheduled outside their suggestions.

Fantastic experience: Today I saw Dr Sewer for my dental cleaning and he and his assistant Amaya were awesome very professional gentle and friendly . I also want to mention the front office ladies Stephany and Luz they are always friendly and ready to help . X-ray lady very nice and patient with me since I am always afraid to come to dentis they were all very friendly and make me over come my fear and anxiety to dentists. Dr Patel was very friendly and knowledgeable ,he saw me for my initial appointment. Thank you all for being excellent at what you do I preciate all of you

Fantastic experience: The office very clean, bright atmosphere, and very friendly helpful Receptionist and Doctors

Fantastic experience: Courteous and understanding of needs. Would certainly recommend.

Fantastic experience: Pediatrician Nguyen was very kind and warm when entering room and greeted me and my son, she answered all my questions, gave good feedback as i am a new mom and reassured me he was doing good. Sad she wont be his dr as she was wonderful and kind.

Fantastic experience: Very helpful, and gives great health information. Very clean and friendly people.

Fantastic experience: I had a lovely experience today with Katrina Cordova! I am thrilled to have found her. She was pleasant and helpful, answered all my questions, and made the experience easy and smooth. I definitely recommend her!

Fantastic experience: Dr Andrew Sawyer is one of the best dentist I have been to. He is very patient, kind, & knowledgeable.

Fantastic experience: Always help me good easy to make appointments stuff is so nice I always recommend the clinic

Fantastic experience: I went in today for my Son’s newborn appointment and it went great. Dr Nguyen was amazing, though it was my first time meeting her, I felt she asked the right questions and genuinely cared about my baby’s wellbeing. I definitely recommend Adelante as a whole, paediatrics really care about the kiddos.

Fantastic experience: Beautiful office and wonderful staff. My primary, Stefanie Outram is a gem who is truly patient focused.

Fantastic experience: My daughter goes to the pediatrician and Goodyear and they are amazing with her

Fantastic experience: Dr. Nguyen in pediatrics is the best doctor I have ever been to for my little one. She is very nice and listens to every concern I have. Me and my family appreciates her so much

Fantastic experience: Dr Sawyer and the Dental team are amazing!

Fantastic experience: Was in so much pain from an infected tooth and they did such a great job I felt no pain at all during the procedure and could not have gone better.

Negative experience: The only reason I go to Adelante Goodyear is because of the proximity to my job. The wait times are absurd.They ask you to check in 15 minutes prior to your appointment. But even if you checked in 30 minutes prior, your wait time will still be 45 minutes to an hour. I know medicine can be unpredictable, but being in the medical field myself, I know making a patient wait beyond 30 minutes without an update is just downright rude. The waits are confusing because the practitioners are always rushed. I haven't had a good experience here and I think it's time to move on.

Negative experience: Dr's dont return calls or refill prescriptions correctly if at all. Its a nightmare to get the proper medications needed or refilled.

Fantastic experience: Changed to this medical facility a month ago, follow up today. I continue to be very happy with all aspects. Very pleased with how complete annual physical carried out. The lab just down the hall run very efficient. New building with everything including denistry on one level, open light concept that feels unrushed. Patient portal easy to use. Notifications and calls for reminders etc.

Fantastic experience: I really was treated very nice and very kindly from the moment I got there until I left. The was very perfectionist explained everything very thoroughly thank you all

Negative experience: The quality of their 'Adult Medicine' health care is poor to say the least. The provider was rushing, unpersonable, and not much help. It was a waste of time and money for the main health issue I went there for. But, they surely did assessments I did not consent to again (just to bill my insurance for it, again). They also attempted to push their other "health care" services that I did not want or go there for in the first place, again. I get the impression from Adelante that they're just running a money printing machine and are not at all interested in providing actual quality health care.

Fantastic experience: Both my sons see Dr. Gray and she is so sweet and wonderful. She’s always so happy and kind to my children. I absolutely adore her. My babies are always happy to see her and that makes taking them to their checkups so enjoyable.

Negative experience: Dangerous parking lot & aggressive staff – Parents beware. ​Rating: 1 Star ​ I am disgusted by the lack of safety at this facility. I brought my children here today and was aggressively harassed, honked at, and tailgated by a staff member in a Grey Toyota Corolla (Plate: CPM8994) right on the building grounds. ​This person was trying to force me to break the speed limit in the parking lot just so they could clock in on time. It is terrifying that this is the caliber of people Adelante hires. If their staff drives with this little regard for the safety of children and patients in their own parking lot, I certainly don't trust them with my family's healthcare inside the building. ​Management needs to address this immediately. A medical center should be a safe place, not a place where you get bullied off the road by the employees.

Fantastic experience: I’ve been a patient at Adelante for over 10 years and have always brought my children there as well. We’ve visited several locations over the years, but I wanted to specifically share our recent experience with Dr. Conkle in Goodyear when I brought my son in for a sports injury. Dr. Conkle was extremely attentive and thorough. He listened carefully to my son’s symptoms, took his concerns seriously, and was honest about the limitations my son needed to follow in order to return to his sport safely. What stood out the most was how well Dr. Conkle connected with my 15-year-old—he actually listened, stayed focused, and took the advice seriously. My son truly feels that Dr. Conkle’s guidance helped him heal faster, and now that he’s back to playing, he feels more confident in protecting himself from future injuries. Because of this experience, my son has decided that Dr. Conkle will be the only provider he wants to see moving forward. Thank you Dr. Conkle for being amazing

Negative experience: I had an appointment scheduled for 10:10 and arrived more than 15 minutes early. Despite this, I waited over an hour before being taken back, and then an additional 20 minutes to see the provider. When the provider entered the room, she explained she was running behind and stated she does not usually do same-day incisions, but would proceed since everything had already been set up — as long as I was willing to continue waiting while she saw remaining patients. I was confused as to how this delay was being framed as my responsibility, as I arrived early and followed all instructions. To make matters worse, once it was confirmed that the procedure would proceed, the necessary supplies were not fully available, resulting in even more waiting. This experience was extremely frustrating and felt disorganized and dismissive of my time. I understand delays happen, but the lack of preparation and communication made the situation unacceptable. It’s been 2 hours and the incision for the birth control still hasn’t happened. I’ll make sure to update this review for a total amount of hours I had to wait.

Fantastic experience: Wonderful experience today with my new primary doctor Marina Galindo! Answered all my questions and made sure to answer any concerns I had.

Negative experience: Terrible! I’ve called and talked to Angelina at the Goodyear location she was doing her best not to help me and had me on hold for 16 mins hoping I hanged up, all I wanted to know was what kind of hormonal method they use? Pallets, injections or pills? I explained to her I been getting pellets but the provider retired so I was looking for a new place to go. She repeated her self like 8 times that I needed to go in and a provider would tell me what would work for me. I kept telling her I just need to know what methods they have, why would I make an appointment, pay for consultation and they don’t offer pellets or injections… she just kept repeating her self that the provider would choose for me what I needed, I asked her to ask how I was asking and she kept me on hold for a longggg time hoping I hang up and came back repeating herself with the same answer…. I been calling around and everyone has been able to give me basic information and some even prices because insurance doesn’t cover this I would pay out of pocket, but I guess they don’t care at this location to even get clients nor give good customer service! I hope someone, or main office hears this call and change things around, train better or have people that answer the phone really try to understand what people are looking for instead of just annoying people and having them never schedule or consider this place!

Fantastic experience: My recent visit to the dentist at Adalante Healthcare in Goodyear went very well. From check-in to check-out the team provided the best care ever! Dr Sawyer is the the dentist I saw and he is outstanding. He is very professional yet personable. In addition, his assistant Isabel was so helpful and friendly. They definitely went above and beyond for me. I had NO pain, didn’t wait long and left in better shape than how I came in! Highly recommend.

Negative experience: As a healthcare worker that works front and back. I’m extremely disappointed, I been going to the OBGYN quite awhile now and today I had an appointment at 3:00pm for an ultrasound and consultation after. Sarah Tucker is great do not get me wrong but the staff they refused service because I came late ??? I showed up at 2:38 and my ULTRASOUND was at 2:30? The girl upfront said that the system doesn’t recognize the ultrasound so it sends the time of consult. Well fix your system then and get it together people rely on those messages. As a person that can’t answer the phone to confirm appointments I got the voicemail also saying at 3:00pm but ya it’s my fault right? I asked to leave early from my job to get nothing done.

Negative experience: Only see you for one thing at a time and dr seemed like she was on something but not all the people are bad just some. Update on my negative review I was 2 minutes past my appointment due to traffic and was turned away after driving 1.3 hours from work to this place and the staff sucks low key.

Negative experience: Exactly WHY would Adelante healthcare prevent a patient from retrieving their healthcare records? It's been months since I requested records! Don't walk away from this place, RUN!

Negative experience: Came here for the OB GYN, the doctor was very dismissive from the get go. Asked me what was going and and as I start describing symptoms, she replies with “we’ll get to that if we have time” (that should have been my indicator to leave.) she was thorough with ordering bloodwork and scans, HOWEVER, they never called me back to discuss results or to answer my questions as to why I went in the first place. I have called them three weeks in a row and all they say is “I have left your urgent message with the Doctor and MA’s” and still NOTHING. please save yourself the headache and go elsewhere especially if it’s urgent.

Negative experience: Womens health care staff are very nice and welcoming. Be prepared to wait almost 30 min or more past ur appt before you actually get seen every appointment. Lots of waiting in patient room 10-15 just waiting to be seen for a 5min apt. Also know they will charge you for unnecessary steps eithout your consent. I was charged through sonora quest 100bucks for an unnecessary test I didnt agree to. Adelente refused to make it right and never got back to be for a resolution. I just stopped giving them urine samples cause I didnt want tests ran i had to pay for that I didnt need or want, let alone pay for. If you want a doc who is positive and encouraging I dont recommend Dr.Mann. He offered me zero support during labor, was rude, and disrespectful to me and my husband. He ruined my entire labor experience. Nurses at Abrazo west literally shut him down to where he sat on his phone the entire time until baby was coming out. Nurses there are amazing.

Fantastic experience: I go here for my dentist appointments after my old dentist retired suddenly and without notice. I was very nervous to change dentist because my old dentist did the numbing shots so well. The dentist that works with me, Dr. Sawer Is great. He does a great job with the shots, I barely feel them. And there is an assistant there, her name is Lily I think, she is awesome and very kind, she offered to hold my hand while the Dentist did the work and that helped me get through it without a panic attack. They even had a TV monitor that they used to show clips of SpongeBob SquarePants to help distract me while they worked. Thank you, you made switching dentists so much less stressful.

Negative experience: I read and agree with the lowest reviews. I came here for the first time today. I changed from another clinic. I saw Dr May.I switched from a NP. I felt like the MD really didn't care. I had many things I wanted to discuss about my health but I didn't. I felt rushed and not cared for. The doctor even changed one of my meds and didn't let me know. The Dr asked me why I'm switching to Adelante. I never had a Doctor ask me this. The face she made I didn't like. I'm changing clinics again. I take my health care seriously.

Negative experience: Scheduler scheduled the wrong appointment type got to appointment after waiting several weeks and they had canceled it due to the wrong time slot. They didnt have anything else available. Wasted time and now need to find a new dr because this isnt the first error they have made. Didnt send referral from last appointment either. Wouldn't recommend this facility

Negative experience: If I could give negative stars, I would. Adelante Goodyear, specifically the Pediatric office is absolutely unprofessional. Three Doctors in their office have denied care to my 6m old daughter stating they can't see her for general illnesses, such as a cough or fever. I made an appointment for her 6m check up and her cough, got two confirmation calls and a text message, however when I showed up they stated they couldn't see her for her cough or a 6m check up because she was 2 days shy of 6m and her insurance wouldn't cover it. Did they ask me if I wanted to pay out of pocket to help my child? NO. Absolutely horrendous that they have denied multiple sick child visits to a baby because they don't want to do their jobs. Please find other pediatricians that will take your baby's health serious because Adelante does not care.

Negative experience: I was placed with this provider by my insurance. Don’t go here if you can help it. From appointment line to the obgyn section - they are rude and difficult. The set up is a hipaa nightmare. You can hear everything about everyone. Desk people are always on their phone. There’s no where to sit so there’s 10+ heavily pregnant woman standing. The nurse practitioners don’t act like they care. There’s always a new issue at every appointment. One day they take the insurance, one day they don’t, sometimes you get 15 reminders…others they just forget to schedule you or don’t remind you and you have to call them a bunch. You’ll wait over an hour and a half after your appointment time multiple times. Honestly this place gave me such anxiety. I wouldn’t let them whelp a litter of puppies much less deliver my child. I haven’t even met the dr in all my visits. There was one nurse who was kind and the phlebotomy girls are awesome! That’s why they get a star.

Negative experience: Family Medicine has very unprofessional FO staff, rude, and sometimes forgets to either check you in or I don't, but we can literally be sitting right across from them and forget your there or that you haven't been called in. And when you ask how much longer they say "oh they haven't called you let me check" like oh you forgot to check me in, or oh your still here.

Fantastic experience: r. Caruso has gone above and beyond for my family—she listens, follows up, and truly cares. She’s proactive, compassionate, and always ensures nothing slips through the cracks. We’re grateful for her dedication and kindness!

Negative experience: Highly disorganized. Made an appointment for my child (who has autism) for 7:50am. At 8:35am I am still waiting. Now being told that it will be at least 9:30am before we will be seen.

Negative experience: I initially chose this clinic because of my OB-GYN, who was excellent. I was very happy with the care and even moved my dental care here. But over time, appointments started getting canceled last minute due to the doctor’s unavailability. Rescheduling always meant waiting another 1–2 months. I even missed my regular cleanings because of this. Today, my OB-GYN appointment was canceled on the same day, even after receiving a confirmation just yesterday. I had rearranged my schedule and waited over a month. This place is only suitable if you have a lot of free time. It’s been too inconvenient and unreliable for me. The staff here are friendly, and the facility is nice.

Negative experience: I will never go back to this place. It looks like a food court and you have MA’s taking selfies with patients information on their computers. A huge HIPAA violation. Patients confidentiality is not important to them.

Negative experience: **UPDATE 7/16/25)** Just save your money don't go there. They are trying to push the new adult medicine dr off on everyone and she's horrible it seems like she doesn't know what she's doing. I asked not to see this doctor because I didn't like how I was treated the first time. I voiced my concerns mand instead of letting me switch dt's they wanted me to give her another chance well this was the second chance and I still didn't like what was going on. Adelante's going downhill fast I recommend going somewhere else. Don't get me wrong the rest of the office staff is great the nurses, medical assistants , phlebotomist and all other people in the office assistance everyone is great. but the revolving door of doctors it's not great. I used to have no problems here, but after my doctor Kara Combs left it all went downhill. I have been I've had my two of my appointments canceled with the answer if "we don't know what you want us to do". The primary care I have no problem with the the other areas there like behavioral health, GYN, or bloodwork.

Negative experience: I recently had a bad experience with the case worker Ivonne Cisneros. I really don’t appreciate her customer service. She was rude and not willing to help. I don’t appreciate this as I have been coming to this health care for years.

Fantastic experience: From my 6 week OB appt with women's health to the pediatric department with my now 18 month old, I have been over the moon happy with every provider who has seen us. I saw almost every provider in the women's health during my pregnancy, and had a positive experience with all of them as well as the medical assistants. Dr. Mann delivered my child and I felt so cared for. It was everything I could have asked for. Our regular pediatrician is Dr. Giordano and I absolutely love her and her medical assistant. She is so gentle with my son and does as much of the exam as possible with me holding him because he is scared. We have seen several of the pediatric providers when going in for sick visit and have a positive experience every time. On two occasions the behavioral health clinic has seen me before I left the provider's exam room. When confirming a surprise pregnancy and in shock, Jennifer Dimas was so gentle with how she treated me and had behavioral health come to me. Dr. Giordano always had a mental health questionnaire I took at each of my son's well child visits until he was a year old (which doesn't happen anywhere else!). When postpartum depression hit and my answers were not good, she had behavioral health come and speak to me right then and there. This literally saved my life when I was deep in postpartum depression. I am so thankful I continued at Adelante and that behavioral health is so connected to each department and that they come to me. When you are in a dark place, it is so hard to try to help yourself even if that meant walking down the hall to behavioral health rather than them coming to my exam room. I don't think I would be alive today if had been seen anywhere else. Additionally, I am always so impressed with how organized everything seems to be. I am always called quickly with my lab results. I have never waited long in the waiting room for an appointment. I absolutely love Adelante and don't have a single bad thing to say.

Negative experience: I brought my 87 yr old grandmother here transferred her care from the Mesa location and the provider that was assigned to her last name Beasley was most definitely not in a good mood the day my grandma was seen. Some of my concerns are : lack of empathy, terrible bedside manner, absolutely no lab follow up, and just an overall bad experience. Some providers need to revisit the reasons why they chose their careers in the first place. The entire facility is beautiful and well laid out, the interaction with other staff members was great

Negative experience: I came from Chandler on a Friday to this location, cause it’s closer to my house. And I guess the doctor was not in today. No phone call no email nothing. I’m starting to get frustrated. I feel like this is starting to be a bad doctors office because I’m only here because the last doctor I seen really didn’t answer any of my questions regarding my health. I’ve been prediabetic since January nobody told me my results of my physical in January. So I’m considering finding other doctors.. I know everyone needs a paycheck! But it’s getting ridiculous

Negative experience: I do not recommend Adelante (Cherie DeShong) or SimonMed for women’s health services. My experience was marked by repeated miscommunications and confusion between the two organizations regarding my screenings. There was a serious lack of organization, updates, and communication, which left me in the dark and having to figure everything out on my own. On the day of my screening at SimonMed, they couldn’t find the doctor’s order from Adelante in their system—despite it being critical and time-sensitive as I had to take time off work for appointments. I was left scrambling to reach someone at Adelante, which proved very difficult. Furthermore, after I have rescheduled and went to the appointment, SimonMed still kept on texting and emailing me to reschedule. This disconnect between the two providers made the process stressful and disheartening, and I will not be using their services again in the future.

Negative experience: Getting ahold of this office is the worst. I've called them multiple times and have left requests for call back and never get a call back or get thru to anyone. I feel sorry for the patients who really need help sooner than later.

Negative experience: Update: I still have not received my cancer screening kit, and they had the nerve to call me asking when my last pap smear was. They are more concerned about that than my health. Update: it has been a month since I requested my cancer screening kit, and I still have not received it. My doctor, Stephanie, was caring and listened to me. She's honestly the first doctor who has not treated me like a child, so I thought I was going to continue going here. Turns out the office staff and medical assistants don't do a good job. I went here because I get extremely dizzy and I don't want to continue living this way. I believe it's vestibular migraines. I was sent for blood work and the lab said they sent my results to my doctor on the 4th. I already have my results in their lab portal. It said area of concern is mchc 30.7 l. I googled this and it said possible anemia. Makes sense because I'm pale, cold, dizzy, tired, etc. I called my Drs office three times and they said I'm not anemic, that there's no concerns, that someone will call me back. Someone was instructed to call me three times. Nobody called. I was told a medical assistant calls with the lab results. I had to call them, because nobody called. My mother in law had low mchc and her Drs were concerned and gave her an iron infusion. My doctor is not concerned. I need a referral to an ENT or a neurotologist, but I think I might have to go to another doctor to get this.

Negative experience: I’m 30 weeks pregnant and this place the doctor is very unorganized… for the month of February I didn’t see dr. Mann due to him having surgery.. today I was scheduled to see him and I can early for my appointment with I always do and I waited over an hour just for me to be told he backed up with his appointment because of a procedure which went long than expected… so a nurse came and asked if it was okay for me to wait or reschedule because of his busy schedule… I was already been there for an hour and had a scheduled ultrasound at another location which I missed.. all because of me waiting so now I’m looking for another obgyn doctor because my current doctor isn’t organized when it come to keeping time schedule appointment… especially when I haven’t seen him in over a month already…

Negative experience: This place has questionable billing practices. I had labs done and I requested to pay upfront what I owe and they charged me but couldn’t give me a receipt. Got a bill a few days later, I checked my bank account and it turns out they didn’t charge my account. The woman at the lab desk just pretended to charge me.

Negative experience: The staff AND doctors are rude and unprofessional. It is acceptable for them to be late but God forbid you do the same as them even a minute late, you have to be rescheduled. They will set you up with providers who do not specialize in couples or family therapy and waste your time.

Negative experience: I had an appointment scheduled three weeks in advance with Nurse Practitioner Sarah Tucker at the Goodyear office on 2/4/2025 at 10:30 AM. Upon arriving and checking in, I waited to be seen while the front desk repeatedly apologized for the delay. After multiple apologies with no update, I finally asked how much longer the wait would be. I was then informed that they did not know because the provider had started performing a procedure on a patient who was not scheduled for one. Due to this poor scheduling and lack of consideration for scheduled patients, I had no choice but to cancel my appointment while still waiting to be seen. This experience was extremely frustrating and unprofessional, and I hope the office addresses these issues to prevent similar situations in the future.

Negative experience: I waited 20 mins after my appointment time before I asked if I would be seen soon. Then I was sat in a room for another 30 mins waiting for the NP to come in for 2 mins to tell me I would need to go wait at the lab desk. Get to lab desk there is another 45 min wait. What was the purpose of this appointment? They only took my BP and weight. One hell of a checkup. 1/10/25 State Medical Board will hear about this.

Negative experience: I used to like this place when Kara Combs was around. Then I had to find a new doctor so I thought trying Tammy Ericson! NO horrible she was a horrible mean doctor. She asked what did I wanna do about my situation, and I’m looking at her like YOU are the doctor are you not… so I went with someone else a Stephine Outrum. I thought she was cool, but except she won’t get your goals or needs met! None of my medications go through because she NEVER sends in a PA (Prior Authorization). So now I have to call my insurance company AGAIN and let them know what going on so they can investigate themselves! Im going to need a new doctor now. if you guys need a doctor, just know these doctors they really don’t care about your health! Im so disappointed on how low they gotten.

Fantastic experience: Such a wonderful experience getting my birth control (Nexplanon) here! The staff in the women’s health department are so kind and attentive. The provider worked around my schedule as I originally came in for the consultation appointment but then told me I could get the procedure done same day after I got off work. Jennifer talked to me during the procedure and made sure I was attended to when I began to feel lightheaded. If you’re feeling nervous or considering the Nexplanon for the first time, I’d highly suggest going here! This is my third time getting it and my best experience thus far!

Negative experience: Very poor customer service. My mother has been going to Adelante Goodyear for 3 years and the customer service has been on a constant decline. Today the medical assistant was rude and obnoxious and then lied to her manager and said I called her out of her name. The office manager was more concerned about if I called her a name then my mothers health and how his staff treated us. The administrative staff does not care about the patients.

Negative experience: I have had 3 appointments in Goodyear and have had to wait 50+ minutes after my scheduled appointment time each appointment to see someone. Then I showed up today to have lab work done at the doctor's request just to find out they were closed today for a staff meeting. The doctor just said to show up at my convenience so I did. Wasted time and gas to come from Buckeye. Ridiculous.

Negative experience: I wasn't even able to get a proper number to call and set up an appointment. The website said online scheduling wasn't an option for the doctor. The phone number on one website said they have a new number. And when I called the new number, all the options it gave were related to emergency/triage and nothing about scheduling appointments.

Negative experience: Horrible experience they said I no showed on 3 appointments when I called then because I was in an accident. Go anywhere else they don’t value their clients and reception Brianna is rude and horrible about explaining anything properly. They messed up my stomach as well when delivering my daughter.

Negative experience: Our experience has been great up until today. Today was an absolute JOKE! They gave our kids their 1st flu shots in April and scheduled us to come back June 4th to receive their booster. When we arrived for our appointment time ON TIME we waited 30 mins to even be seen. Once taken back we were then told that they couldn’t give my sons their boosters because it was no longer flu season and they stopped giving flu/boosters LAST WEEK but they could “check maricopa county to see if anyone had any” 1. Why would they schedule my kid’s boosters for when it’s no longer flu season? 2. If it has been an entire week since flu shots/boosters have been given…why did no one call us before we took the kids out of school and took time off of work to make it to this appointment? This is ridiculous! Our time is valuable. In this economy we need the money that we lost taking time off of work to take our kids to their appointment. We were told their 1st flu shot is now for nothing as they cannot get their booster. Waste of time. Waste of money. Traumatic for our 4 year old who knows what a shot is and was told he was getting 1. This office DROPPED THE BALL today and all we got was a “sorry”. Absolutely unacceptable.

Negative experience: Stephanie outram sent in an order for me to have blood work done. It took forever to hear back from them regarding the results. I had already looked to find out my claim processed and paid from LabCorp but still had not even heard back from Adelante regarding my results. After several messages through the portal and several phone calls, I finally got to talk to somebody. Turns out my thyroid levels were high and I was told that I needed to go back and have more blood work done so they could do a comparison. As I was told I went today because they said that they had already faxed over the order and I would just need to pop in and get the work done and that would be that. Not so much! They never sent in the orders so I walked a few desks down to Adelante Healthcare to find out why my order isn't at LabCorp as it was supposed to be. Front desk contacted the medical assistant and the medical assistant says that I need to go home and wait for a phone call to come in and do my lab work. It's completely unacceptable to waste my time my gas and my money. I came home and I called Estrella Mountain Medical Group in which I had been there before but decided to try Adelante instead. I will never make that mistake again I am sticking with Estrella Mountain Medical Group. I was able to schedule an appointment and get in next week. I am concerned about my health and feel like my provider should be concerned about it as well. Bad service all the way around. I had to give one star in order to leave a review, that is the only reason that star is there.

Negative experience: It’s so sad knowing this was my son’s first Intake for behavior virtual call. 3 providers canceled last minute. On video call for more than 1 hour waiting. Called all those 3 times and was told they were having internet issues. 1 provider answered the video call was on call for about 7 minutes just seeing her typing and then she said can you hang up? I said no I been waiting forever then she said okay let me hang up and get back on. She never got back on the video call… my son missed a whole day of school. First appt was at 9am reschedule him for 12:30 -and still no phone call or video call to even apologize

Negative experience: I had an appointment at 440 pm it is 520pm and they have not come into the room. The MA was rude and told me that I needed to go to another Dr to get Prescribed not here. Overall very bad experience

Negative experience: I’m disappointed because I normally come all the way from buckeye for the great service but this visit was different.. I had a annual visit she looked at my throat barely touched my feet tried to give me a Google answer with something that if she looked in my files would have saved me and her going back and forth with each other .. after that I was uncomfortable with saying anything else of my concerns!not to mentioned I waited almost 2 months for the appointment !! She did not even do a urine sample .. and she was not very welcoming.. guess I have to find me and my family a new doctor office !!!

Negative experience: I only give it 1 star because 0 isn’t an option. Terrible patient care as soon as I walked into the room. My concerns were not addressed and they let me leave with a blood pressure of 145/101 and pitting edema in my legs and would not address it during my visit because I was only scheduled for a uti, which is not why I made the appointment. When I voiced my frustration about that not being addressed my appointment was over and they were very hostile with me. What a joke. I drove an hour to get there. Waste of my time and money. Terrible, terrible patient care. They don’t listen to your concerns and your health is not a priority! Boo and shame on them! They were fine to let me leave and have a stroke!