Aspen Dental - Glastonbury, CT

Fantastic experience: I had great experienced with Aspen Dental. The staffs provided great care , answered all questions you concerned and they make you are understand the answers they explain to you. Alter all, I am happy with Aspen Dental.

Fantastic experience: My sister had a very positive experience with the permanent crown placement. She feels the doctor and technicians are very helpful and professional! A+

Negative experience: My experience with Aspen Dental was extremely disappointing. The customer service was poor, and communication throughout the process was frustrating. I was quoted a price initially, but no one clearly explained that there would be additional fees. I was never informed that 6 months later I would need to pay an additional payment for the permanent dental work, it wasn't discussed in the pricing or given a quote, and I paid about 4 thousand dollars, out of pocket and they also received money from the dental insurance. When I attempted to follow up 6 months later, after calling repeatedly I was told there was an additional charged and that I had a balance of $239.00, which was never told to me, and I wouldn't know if I didn't reach out. The lack of communication and transparency made the entire experience stressful. If your considering Aspen Dental, my advice is to do your research and consider going somewhere else. Clear commination honest pricing is important, and unfortunately that was not my experience. Contact your dental provider to make sure you are not being rip off also. I gave the one star just because it wouldnt let me post without the star, but I gave them a 0.

Negative experience: Not impressed, felt like i was at a car dealership being offered i didnt request Went in constation for one implant. Dds took xrays of All my teeth! Then pointed out i had broken crown. Told him thats what i was there for! When leaving asked for my xrays and summary. Received summary,.no xrays. I called and requested them again. Still no xrays. Operates like a car dealership, ignor8ng reason why i wrnt in for, then presented w/ additional plans on total mouth work.

Negative experience: I just got a tooth filling and I’m not please with it at all!!! The dentist just did whatever he wants then start talking about he didn’t promised me that my tooth would fixed good! He didn’t even shape the tooth good he sounds and seems like he’s fed up.. I wasn’t pleased with it at all I wouldn’t recommend anyone to go there at the Glastonbury location. They’re unprofessional…

Negative experience: I am not the type of person to leave reviews. I usually take this situation as a loss and keep moving forward, but this I cannot remain silent about because I wouldn’t want the same thing to happen to someone in my community. I’ve been with Aspen Dental for quite some time and have been willing to remain in their care even with multiple staffing changes. After a few deep cleanings I noticed I had a cavity on my back tooth. I went in and pointed it out and I was advised to get a root canal because a filling would not be sufficient. I was very afraid to get the work done, but I was reassured everything would be okay. I went ahead and got the procedure done, but soon after I began having pain and complications right away. I was told that it would just take some getting used to. I went in and the dentist said the crown was too high, so he went in my mouth and shaved it down. After some time, I noticed the tooth above it was beginning to chip and hurt. So I went back and he shaved down the root canal including the tooth above. That was a bit concerning because of the enamel. I was still having pain and the medication really wasn’t helping. When I would go in for my cleanings I would always complain. Finally I went in for a cleaning and there was a new dentist. I explained what happened and he went ahead and x-rayed my tooth and found that my root canal was fractured. I was devastated mainly because of my health and the side effects of having an implant, but also because I already paid $4000 out of pocket and now I would have to floor another $2000. Like I said I don’t normally go out my way, but I believe in second chances and decided to reach out to customer service and share my experience to see if my situation would be rectified by either giving me a discount on the implant or refunding the root canal. I told the rep I didn’t want correspondence from the same office because I spoke with them multiple times already, that I would like to speak to a higher up. A few days later I get a call from the office manager saying that they are willing to do the tooth extraction for free so I’m no longer in pain, but that I would have to pay for the implant. I asked him what the price difference would be and it was just a $200 price difference. It felt like a slap to the face and puncture to the wound. For $200 I would rather seek help from another trustworthy facility to relieve my pain. To be quite frank it felt like there was no empathy. I’m not asking for a hand out, but to be made whole for what I’ve already went through. Just wanted to share my experience in hopes this doesn’t happen to another single mother such as myself. Ohh and a response to my review with a “sorry, we will work on doing better” doesn’t cut it. Everyone have a blessed day.

Fantastic experience: Cory was kind and very patient. Dr Casey explained every very well and was supportive

Negative experience: More like salesmen than dentist! I wouldn’t even give 1 star. Went in for a cleaning, said they have to do an exam first. Dentist was terrible (I was told he was the owner) told me to remove my wisdom teeth, get implants, etc quoting over $16 thousand dollars. Got work done before and was talked into things I didn’t need. Total scam avoid at all costs. Not to mention I told them I didn’t want implants , after the appointment the had me sit down with the office manager, where he quoted the price.

Negative experience: Updated my review from 4 stars to 1 and would not recommend. While I always had good experiences with the dental hygienists, I had a terrible experience with a dentist who did a root canal on me and ultimately led to my leaving their care. I also had a terrible experience with the office manager, George, who was non responsive to billing and scheduling needs regarding this procedure and required me to make multiple calls before receiving a response. The dentist was drilling in my mouth/filing down my tooth for 3.5 hours after telling me the appointment would take about an hour. He would get visibly and audibly annoyed with me when I would need a break to swallow or relax my jaw after him having been in my mouth for multiple hours. At the end of this appt the dentist wanted me to come back to have the mold done instead of doing it that day as I was initially told would be done. When I expressed frustration with having to again find time off from work and time away from my family to add in an additional appointment, he agreed to take the mold that day. Aspen attempted to overcharge me by about $400 which is not permitted per their contractual agreement with my insurance provider at the time. This was eventually rectified but required a lot of effort on my behalf to have them adjust the estimate. Every appointment made for this procedure (which ended up being 4 in total, not 3 as originally told) was rescheduled at least once by Aspen Dental, sometimes with little (the day before) or no notice. A couple of the appointments were rescheduled 2-3 times. The appointment that was cancelled with no notice resulted in my arriving at the office to find that the dentist was out of the office. Even if the doctor had been there, I came to learn they did not have my crown, further justifying that a cancellation call should've been made. The office was initially unable to give a reason as to why my crown could not be found. The final answer I received from Aspen was that the lab that creates the crown did not send it. That it was not an error on Aspen's behalf, but rather the lab's. Aspen indicated that they would "resend" the mold and request that the lab expedite the crown back to the office. As soon as the crown was received, an expedited appointment would be offered to me. I later verified that this was a lie. Aspen can not resend a mold - because a copy of the mold is not kept at Aspen - once it's sent, it's sent. Aspen never sent the mold in but lied to me about the reason instead of owning up to their mistake. When I again asked about the "lab losing it" at the time my crown was put on, the dentist continued to lie (which was obvious to me at that point based on the way he spoke and his demeanor). Aspen promised to expedite the request, and did not. It came in more than 2 weeks later, which was the originally quoted timeframe. It took *five months* to complete my root canal procedure. I have since changed insurance coverage so that I could see another dental practice in my area. They have been phenomenal with my care. They also needed to replace the crown Aspen did due to the poor quality of the placement and risk of future infection. Upon transitioning my care, I escalated my concerns to the Regional Manager and their Patient Services Department, both by email, with additional details and concerns than I've summarized here. I did not receive a response.

Negative experience: If I could give zero I would. Horrible front staff, incompetent doctor, and just an overall unorganized scam for money. I feel bad for my sister who was treated terribly and charged beyond belief but let me know to NEVER go here. Do yourself a favor and read the reviews or social media reviews, no wonder theyre under a law suit!

Negative experience: I had my 2nd treatment on two root canals on 6/8/26. When finished, the Dr saved my original crowns, was going to put me on an antibiotic, and said she would like to see me in six months. The antibiotic was never called in, and it took me three days to have someone in the office to call for an antibiotic as the Dr couldn't be reached. I saw my regular dentist today to give her an update on what was done and she noticed I only had what appeared to be temporary fillings in my crowns. I tried for several days to get Aspen Dental to release any info on what was actually done or xrays to my regular dentist. They would not. Now, neither I nor my dentist know how to proceed from here.

Fantastic experience: Friendly and knowledgeable staff. I was treated with respect throughout the process. I recommend this office completely.

Fantastic experience: I was very pleased with my appointment. Every one was so pleasant and caring The dentist was awesome. Explaining everything I needed to know. I am very impressed I definitely would recommend the practice.

Negative experience: The staff is friendly, but the pricing is all over the place. I was originally quoted $1,300 for a deep cleaning and removal of two teeth — which I paid upfront. Then they billed me another $112, claiming my insurance didn’t cover something. Fine. Next, they said I needed to pay an additional $667 because an oral surgeon, not a regular dentist, had to remove the teeth — something they apparently couldn’t determine during the initial consultation. Before moving forward, I went into the office to confirm there would be no more surprise charges. Alexander assured me that everything was covered and there would be no additional costs beyond what I’d already paid. The procedure was done — and a week later, I received yet another bill for $400. The problem is they tell you insurance will cover things without actually verifying it first. I don’t mind paying out of pocket if needed, but constantly changing the price after the fact is unacceptable. Needless to say, I won’t be returning — and I wouldn’t recommend this place to anyone. Update: I visited JP Dental in Hartford, CT. Got everything I needed done without all the back and forth. Everything was done by the 2nd visit.

Fantastic experience: Excellent care for crown prep and cleanings. Staff very friendly and informative about all processes. Highly recommend Rhody for cleanings

Fantastic experience: Jazmine and Doctor Casey made my first visit a lot more enjoyable than I expected. They were super calm, presented me with a multitude of options for my treatment plan, and listened carefully. Overall an incredible experience

Fantastic experience: I cannot say enough great things about Dr. Casey Te and the entire team at Aspen Dental. If you are someone who gets nervous or anxious about going to the dentist, Dr. Te is absolutely the person you want to see. He has an amazing personality, a calming presence, and truly outstanding bedside manner that puts you at ease right away. He is professional, knowledgeable, and clearly up to date with the latest advances in dentistry. At the same time, he is incredibly patient, understanding, and accommodating. You never feel rushed, and he takes the time to make sure you are comfortable and informed every step of the way. The entire office staff is just as wonderful—from the front desk team to the checkout staff. Everyone is friendly, helpful, and genuinely caring. The dental techs are some of the sweetest and funniest people I’ve met—you almost feel like you’re just hanging out with friends rather than being in a dental office. I’ve been to many dentists throughout my life, but after finding Dr. Casey Te, I truly feel lucky!!!!!!!!!! HANDS DOWN best dentist you will ever meet :) He has set the bar so high that I can honestly say I would follow him wherever he goes if he ever leaves to start his own practice. Highly recommend to anyone looking for a great dental experience!

Negative experience: I’ve been going to Aspen Dental for many years. I recently moved to CT and thought, this must be just as great as where I was. I was wrong. First, the appointment I booked was incorrect and they didn’t bother to tell me what I needed prior to arrival. That’s fine, I’ll make another appointment and wanted to just finish up with this one. So, onward with the appointment I went. Got images done and the amount of time to read them was unacceptable. It’s one thing if you’re busy but please let me know. I waited so long, a young man looked at my room and mouthed to another staff asking why I was there. Great, no one knew why it was taking long either. Doctor came in eventually, didn’t introduce himself. Didn’t explain what I needed to my face and didn’t listen to what I had to say. I was placed in the waiting room after a ridiculous experience only to leave without anyone noticing. Would not recommend. Please, save yourself some time and hassle and go elsewhere.

Negative experience: Im 16 and i just got my wisdom teeth out, it cost 5000+ and we are gonna be paying for it for 5 YEARS. When the extraction happened the surgeon told me to "stop being a baby" while he was jamming a pair of pliers through my gums and ripping my teeth from my skull. AND THE CHERRY ON TOP IS THAT WE PAID EXTRA FOR ANESTHESIA (it puts you to sleep) And they didnt even use it. I will NOT be returning.

Negative experience: Sales company not a dentist. Be prepared to be presented with services you do not need. Read the reviews, they upsell deep cleaning services and the staff are required to hit quotas. Didn’t even do my routine cleaning that I was scheduled for. Terrible experience.

Fantastic experience: Very professional people and good people giving you upfront attention and understanding your situation

Fantastic experience: Rhody did a WONDERFUL job in my mouth. Made me forget where I was at. Thank You girl, for giving me some comfort in a place where I feel so UNCOMFORTABLE!!

Fantastic experience: Loved it. While everyone else had a 6-12 month waiting list, I was able to get in on the same day. They took my insurance with no co-pays or fees. They were clean, courteous, and had overall great customer service skills.

Fantastic experience: I had an amazing experience at this location! From the moment I walked in, the staff was welcoming, professional, and genuinely friendly. Everyone made me feel comfortable and took the time to explain everything clearly. The dental team was thorough, patient, and made the entire visit stress-free. It’s not often you find a place that combines excellent service with such a warm and positive atmosphere. Highly recommend to anyone looking for quality dental care and a team that truly cares about their patients!

Fantastic experience: I left feeling well informed and confident about my care plan. Would absolutely recommend to my friends and family, great experience.Great staff, incredibly friendly and knowledgeable.

Fantastic experience: I come to Aspen Dental quite often, and Dental Hygienist Rhody is a huge reason why. She is always kind, professional, and makes every visit comfortable and stress-free. You can tell she genuinely cares about her patients and takes pride in what she does. Her positive attitude and attention to detail truly stand out. Thank you, Rhody, for always providing such amazing care!

Fantastic experience: Rhody was. Amazing! The staff here is so nice but especially her. She makes you feel very comfortable and at ease!

Fantastic experience: Denture repair was done that day. Staff are pleasant and responsive. Very active office manager. Overall a good visit.

Fantastic experience: First of all I want to give a shout out to Jazlyn who was amazing during my very long visit. Her kindness and compassion and little tricks to make my procedures less stressful just made my visit so much better. Dr Casey was great too and explained everything before he actually did it. Last but not least, I am sorry I don't remember his name but the man who works at the front desk and helps with financing was very nice as well and made the process so much easier. One thing that I would have changed is the communication from staff while I waited for almost 1/2 hour past my scheduled time in a room thinking they forgot about me. Someone eventually came in to explain they were running behind and apologized. I totally understood. I am glad they didn't rush and took great care of that patient. But give a girl a heads up . Other than that great job all around!⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Rhody was lovely and always is! She was quick, precise, and did her work with great attention to detail (especially when it comes to not hitting the gums with the power flosser thingy…) Made my visit great :)

Fantastic experience: Rhody is the best she always checks up on me to make sure im okay through the appointment 10/10 recommended

Fantastic experience: Rhody was great, very nice and friendly. Did a wonderful job

Negative experience: I've been on Invisalign since 2024, and ever since December of last year, l've yet to receive my next trays. My original dentist left the practice last winter, and since then, it's been impossible to receive adequate care, which is a shame because everyone who works here is very kind. But since December, l've tried four times to get this matter resolved. Twice the dentists botched my initial impressions, and twice again they've called me 10 minutes before my appointment to tell me they don't have the material to make the impressions for that day. I've used so much of my PTO to try and get this issue resolved, and yet despite my best efforts, nothing has worked. Also, despite what they tell me after every visit, they don't call to inform me about the impression failures--I only find out if I call them myself, wasting weeks of time that could've been spent fixing the issue internally. They also don't call to tell me if the material was ever shipped to their location--have to call about that, too. This's inexcusable. It's now been 3 months since anyone has contacted me about my latest impressions, so I can only assume this attempt also failed. My teeth are now shifting back to their original positions and my nightly teeth grinding has never been more painful. And to make matters worse, if l ever manage to get back on to Invisalign, I'll now have to suffer through those dreaded first few weeks all over again. All my hard work to improve my smile has been wasted by medical professionals who've made me feel insignificant and ignored. I wish I never went through with this procedure, but I hope this review reaches someone who cares enough to help me with this issue.

Fantastic experience: Very good dental work and teeth cleaning, especially their superstar, Rhody!

Fantastic experience: Rhody is great. I like her attitude towards work

Fantastic experience: I had a great experience. Jackie and Jazlyn are the best. I highly recommend this location because of them.

Fantastic experience: Jazlyn is the best! From the first visit till my last visit! Give her a raise!!! Dr Casey is so patient! Answered all my questions! Very great environment!

Fantastic experience: Cleaning from Rhody was amazing, quick and especially PAINLESS. Always amazing work from the team and staff here.

Fantastic experience: Love my hygienist Rhody she is very gentle I only wish I had her when I was young she is the best In the world.

Fantastic experience: Dr.casey, jazlyn, and Rhody made me feel very comfortable and safe. They were all excellent.

Fantastic experience: I had the displeasure of needing crowns, but Jazlyn & Jackie were so kind & professional it turned into a pleasant experience rather than my teeth being taken care of. Thank you to the staff at Aspen Dental for a calm , quick & professional experience.

Fantastic experience: Absolutely fantastic work! RODEY was great and very kind/thoughtful, quick and efficient! 10/10

Fantastic experience: JAZLYN DENTAL ASSISTANT SHE HAS BEEN A BLESSEN KEEP UP THE GREAT WORK. BE BLESSED.

Fantastic experience: Rhody always does an amazing job with cleaning. And is always very helpful.

Negative experience: Worst Service I had seen The dentist I have was very professional but the financial consultant is very rude and disrespectful. I called many times and even went to the office in person to discuss my treatment plan quote. They didn't respond to my calls or meet me.

Negative experience: The staff is nice but they dont return calls or check up afterwards for follow up questions, they failed to tell me i have a limited amount of time the reverse the financial processing. I only did a cleaning and now i have to pay 4,000 dollars??? They havnt called me back after i left several messages, the customer service is a pointless machine that doesnt try to help you, i was on hold for maybe 15 minutes just to be told "ill relay the message" the finance person didnt disclose to me anything important and i only got the exact details DAYS after i had signed everything. I think this company takes advantage of people in pain for profit using "anyone can get approved" as a catch phrase. It took almost two weeks to even see the doctor and he had turned me away because of my heart rate, which they should have asked about before asking me to sign up for 4,000 dollars??? So this company gets a 1 star because im 4,000 in debt and with no work done on me other then a cleaning. They told me i would need to wait over a month for a root canal doctor and suggested to extract the teeth instead, without the offer of dentures...? They arent trying to help you, they just want your money and it shows. Shameful company, first the hamden area insulted and made a foold of me and the glastonbury area were in no rush for anything other then to collect a paycheck. At the very least have a number i can call to speak to a REAL PERSON.

Fantastic experience: I had a great experience, everything was very clean, super organized, and the staff was professional and friendly.

Fantastic experience: Muy bueno buen trato el.personal muy servicial y muy educado se los recom8endo I went at 2:30 1they call at that time they care for patient not the money because I went to another place they don't help me they just need money here they help me a lot I'm glad I find them and they work because everyone need money

Fantastic experience: I was made to feel comfortable, questions were answered before asked. Very welcoming and kind environment. Everything was thoroughly explained to my understanding.

Negative experience: STOP ✋ FIND A DIFFERENT PLACE-unless you’re only getting x-rays-they have good x ray machines and that’s about it. 1 star can be deleted & this place deserves one. They prey on emotion & fear using scare tactics. Told me I have 6 months before not being able to have dentures, how painful that experience is & the infection is spreading, it’s on every tooth & will reach my brain soon but pay me 10k. I never got privacy, they had multiple students with them at all times. Said I needed live saving measures but it cost 10k to save my life?? Please find a new job, your part in the American experiment has been greed. You have failed, you might have started w good intentions but then again, googles orginal motto was do no evil. Look them now..and that you, another gear in the machine that only feeds and performs for the rich. 10k while my son is going to college this year is not something most Americans can just come up with..I’m so sure that kid that wanted to work as a dentist also wanted to rip ppl off right?

Fantastic experience: Very good service and friendly staff Periodontics doctor take care of everything very polite. Thank you very much

Negative experience: They sent my antibiotics to a CVS in New Jersey… I even updated them on my new address before the prescription was sent out. This was after my wisdom teeth were taken out. I can barely talk and I have to call multiple pharmacies to get my meds. During my procedure they did not put the laughing gas on my face properly. I felt the gas in my eye not in my nose. They tightened it and continued but I did not feel the effects of the laughing gas because it was not getting the gas in my nose for that period of time. The dentists assistant was the only good part of my visit. I will never come back. They did not give me any information after my surgery for recovery I had to call them to ask what do I do for recovery. Never again.

Negative experience: Place is awful, doubled the price on the day of the appointment and changed the procedure. Later was told by multiple oral surgeons Aspen is not a good place to go to. Do not go here, take the time to find the right doctor its worth it in the end.

Fantastic experience: Rody was very pleasant and knowledgeable. Made my experience very easy and comfortable!

Fantastic experience: Amazing service. Made this experience as painless as possible.

Fantastic experience: Dr. Casey was very thorough and knowledgeable. His team of assistants and staff are extremely caring and helpful. Thank you for making my visit pleasant

Negative experience: Incompetent Dentist, I SCHEDULE AN EXTRACTION AND THEY CANT OR WONT PULL TOOTH, HORRIBLE PLACE TO GO TO FOR HELP. STAY AWAY, instead they pushed a deep cleaning on my teeth that needed to be pulled.

Negative experience: My experience as a new patient was horrible. The staff are friendly and knowledgeable, however they declined doing my routine cleaning and polishing due to a change in my bone structure in some of my teeth, and a few pockets in my gums. I had full mouth xrays done, and due to some minor findings, they told me I had to have a deep cleaning and an antibiotic treatment done. I declined the $700 estimate (after my insurance coverage) and requested my routine procedures covered by my insurance. The hygienist (i won't mention her name, she was nice but adamant) said I cannot have this done unless I approve the deep cleaning. I left without my cleaning or polishing done, and I will not be returning to the dental office for any procedures. Horrible way to treat a new patient and poor dental health management. If I could give zero stars I would have...

Fantastic experience: Jazlyn and Dr.Casey gave me amazing service ! I typically hate the dentist but everyone here is so friendly and funny. 100% coming back for everything I need with my teeth and DEFINITELY recommending them to other people!

Negative experience: Extremely Unprofessional and a Complete Waste of Time I am beyond frustrated with Aspen Dental and would never recommend this office to anyone. I had two crowns placed, and they were put in crooked, which completely messed up my bite and forced me to restart Invisalign something that costs time, money, and patience that I should never have had to lose due to their mistake. When I went in to be scanned for my new Invisalign trays, what should have been a simple, routine scan turned into an over one-hour ordeal. The hygienist had to redo the scan five separate times because they couldn’t get it right. Completely unacceptable and incredibly inefficient. It has now been over a month and a half, and I have received zero updates about when my Invisalign trays will be ready. The only way I ever get information is if I call, and every single time I’m told the same thing: there’s no update. How hard is it to pick up the phone and let a patient know there’s a delay? The lack of communication is astounding. To make matters worse, I specifically asked the receptionist to have the office manager call me, and of course, no one ever did. Not even a courtesy call. This office is unprofessional, disorganized, and shows zero respect for patients’ time. I’ve wasted countless hours dealing with mistakes, delays, and poor communication that could have been easily avoided with competent management. Save yourself the headache and go literally anywhere else.

Negative experience: I’ve had a very upsetting experience at this Aspen Dental location, and I want others to be aware before choosing this office. I requested my dental records and X-rays multiple times, but the office kept sending me blank or incomplete documents, which is extremely frustrating and unprofessional. I still have not received the full set of records I am legally entitled to. On top of that, I was recommended treatments that added up to over $13,000 even after insurance, which felt very overwhelming and made me question whether all of it was necessary. What upset me even more is that I lost my gold earrings during my visit, and when I asked about it, I was simply told that “the cleaning team must have thrown them away.” There was no accountability, no effort to check cameras, and no real concern shown. Overall, this has been one of the most stressful dental experiences I’ve ever had — lack of transparency, extremely high charges, and difficulty getting my own medical records. I hope sharing this helps others be cautious and double-check everything before agreeing to any treatment here.

Fantastic experience: Very receptive staff, clean office space, smells good and felt the warmth, and they follow up prior to your appointment. I was attended to by the hygienist Rhoda and she did a great job with my cleaning. I bothered to clean over and over again and she wasn’t fazed. She made almost sleep while cleaning. I can’t wait for my next cleaning. Definitely the place I recommend for you to go for your next and next appointment.

Fantastic experience: I can't say enough about the staff and Dr. Meunier! It was my best dental experience as an adult that I have ever had. Dr. Meunier listened to my concerns and made me feel comfortable while we went over the work I need. I love that he didn't try to push any unnecessary and expensive procedures on me, instead he presented me with affordable and effective options. And although, there's a lot of work to be done I feel comfortable having the work done with Dr. Meunier! Also, I cannot forget to mentioned the office manager Erika who spent time going over the treatment plan and helping secure financing for the work not covered by my insurance. Again , this was stellar service and because of it I will be referring all my friends and family!

Fantastic experience: The team at Glastonbury Aspen Dental made my visit go smoothly. All whom I interacted with cared about me and were very efficient and gracious. Highly recommend.

Fantastic experience: First off, Staff is amazing! Very caring and attentive to your needs, helping figure out whats best financially and reassuring me that I am in great hands. Little to no wait time. Super clean! Going to the dentist is not easy for me and I’m sure I speak for most but when I tell you this Staff really helps alleviate those anxieties that come along with the inevitable. I have to really shout out Rhody, the hygienist, she is such a sweet, compassionate young lady. Super professional, so informative, wonderful bedside manner. She made me feel so very comfortable, explaining every single thing she was doing from start to finish. Allowing and knowing when to take breaks throughout procedure. She showed me pictures, the tools she even warmed my water for me due to sensitivity. She is a true professional who really knows her stuff and she loves questions, you can never ask too many lol, I love that! You can see and feel she really loves what she does, she is great! The entire team is great! I highly, highly recommend.

Fantastic experience: Hygienist Rhody was very nice, professional, and caring. She was very informative and explained everything clearly. She did great with my deep cleaning and made sure everything was as painless as possible. I'd recommend her to anybody.

Fantastic experience: As a first timer the treated me great. Actually had fun being with the group. As a young staff it is refreshing.

Negative experience: Let me start off by saying: Dr. M is amazing and one of the best dentists I’ve came across. HOWEVERRR THIS OFFICE IS THE ABSOLUTE WORST!!!!!!!! EVER!!!!! I had my temporary crowns put in July 10 we are now in mid September and I STILL HAVE THE TEMP CROWNS IN. After being told by the doctor temps should only be in for 2 weeks. I’ve called this office MULTIPLE times for an update, only to be told they are going to reach back to me with an update/tracking number and NO CALL BACK. EVER. NOT A ONE!!!!! I recently completed Invisalign’s and now my teeth are shifting back. Aspen has wasted literally THOUSANDS of my dollars with their unprofessionalism. They lack communication and responsibility and they truly DO NOT care about their patients nor the money we spend. I now have to look into spending THOUSANDS more in braces because of this HORRIBLE OFFICE. I would recommend going to a different dentist and not waste your time or money here. This has been the absolute WORSE dental experience in my entire life. This office should really be ashamed and looked into! My first crown experience and my worst one. Never again!!!!! Update 10/20/25: I’ve been waiting since July for my permanent crowns after getting temps on July 10 & 14, and it’s now October 20 with no progress. I’ve called, emailed, and even reached out to corporate — still no real answers or treatment plan. Because of all the delays, I now need two root canals on the same teeth they’ve left with temporary crowns for months. I can’t chew on one side, I’m in constant pain, and I’ve been on antibiotics and steroids just to manage it. What’s worse is I just finished Invisalign, and now my teeth are shifting back after spending thousands of dollars. I feel ignored and like my pain doesn’t matter to them at all. This whole experience has been exhausting and honestly heartbreaking. I just want my teeth fixed and to be treated like I matter.

Negative experience: Do yourself a favor and choose a family dentist. You can’t be confident in the advice you receive here because they are more interested in making money than giving honest advice about what your true dental needs are. If you go in for a basic cleaning, they’ll say you need a deep cleaning. If you go in to have a tooth pulled, they’ll say you need a whole mouth transplant. Then they push financing. I get that you’re likely paid a commission for finance applications, no issue with that, but just cut the bs. They can’t even be honest when responding to reviews. They’re all canned responses.

Negative experience: I was there for over 2 hours and would have been there longer if I didn't finally get tired of waiting and told one of the employees that I needed to leave because I needed to do other things. Then I waited another 10 minutes before I finally said that I am leaving, finally the receptionist asked me to take a seat, then after another 5 minutes or so she told me what it was going to cost me $3,000 and I said no way could I afford that, then the dentist came in and told me I had a little infection and needed to take an antibiotic for my infection for 2 weeks, when I told him I couldn't afford to do the work UT asked him for the prescription he said he couldn't give me one. I paid $ 136.50 plus my insurance paid their share and I left there with no prescription. I have never been to any Dr.'s office and been told I needed a prescription for a infection and never got the script for the prescription. This is a bogus practice that unless they get your money you will get nothing to help possibly cure the infection. I wouldn't recommend ASPEN DENTAL TO AN ILLEGAL.

Negative experience: I wouldn’t go to any Aspen dental location at all if I can help it but this one is the least helpful of all. They don’t care about patients only money. Multiple times have they tried to up charge me for services. I went in for a cleaning, the hygienist checked me out, told me I should get this deeper cleaning add-on and brought me back out to the waiting room to pay for it. It took over an hour and a half just for a cleaning and all but 20 minutes of that time was waiting. I originally went in because my wisdom teeth were bothering me. I set up an appointment and they charged me 60% of the total and I would pay the rest on the day of my appointment. I luckily was able to find a dentist that took my insurance and cancelled the appointment. Ive called them over 3 times asking when the refund is going to go back on my credit card, each time the said it wasn’t processed correctly and that they would go ahead and finish it. I cancelled my appointment the second week of July and I still not received my money back for an appointment that never happens. I lost almost $1000 to this company and they have not been helpful at all. This office is way too focused on reviews and not enough on their patients. The amount of times they asked me to leave a review was insane, they were too focused on competing with other locations. I highly DO NOT reccomend this location if they don’t take your insurance and even then it’s risky.

Fantastic experience: I can’t tell you how amazing this office is. Right from walking in the door! The staff was extremely nice. The dentist explained everything that we could do with my teeth. Chairside manner a 10, his assistant a 10, manager 10 and staff 10. I look forward to my treatment (I know sounds ridiculous) but I know I will smile again with confidence

Fantastic experience: I had a great experience at this new dental office! The team was quick, efficient, and very helpful throughout my visit. Everything was handled smoothly, and I left feeling confident about my care. Highly recommend!

Fantastic experience: I had a wonderful experience with Rhodalyn as my dental hygienist. She is incredibly thorough, gentle, and makes the whole process comfortable from start to finish. She takes the time to explain what she’s doing, answers questions with patience, and truly cares about her patients’ dental health. Her friendly and professional demeanor puts you at ease right away. I left my appointments feeling well taken care of—highly recommend Rhodalyn to anyone looking for exceptional dental care!

Fantastic experience: Every dental office needs an Erika...it'll help take the sting out of going to the dentist. She knows her job and is excellent at it. Friendly, personable, efficient and absolutely the insurance GURU!!!

Fantastic experience: I have always had HUGE anxiety when it comes to dentists. Since my pregnancy in 2023 and my struggles with uncontrollable asthma (and all the steroids, inhalers, and nebulizers that come with it), my teeth have really taken a toll. Unfortunately, many dentists in the past have made me feel ashamed and blamed me for “poor hygiene,” which only added to my anxiety. The past couple of weeks I was in severe pain on the upper left side of my mouth and had no choice but to start calling around to find someone who could help and offer payment options. That’s when I found Aspen Dental in Glastonbury — and I am beyond thankful that I did. From the very first call, Molly made me feel like I was in the right place. She got me a same-day appointment, which felt like a miracle. My dental assistant, Abby, was kind, compassionate, and patient with all my anxieties. Then I met Dr. Zach — and I would honestly drive anywhere just to continue seeing him. He listened to every concern I had, treated me with empathy and compassion, and created a plan to get me out of pain and back on track. Money is tight right now, but Dr. Zach and Erika went above and beyond to make sure my health and comfort came before cost. They worked with me in a way that made me feel respected and cared for. The very next day they got me in for a cleaning and procedure. Rhody did my cleaning, and was the sweetest person. You can tell she truly loves what she does. Come time for my extraction, my anxiety was high, but Dr. Zach talked me through the entire process and made me feel calm and safe. I left not only pain-free, but also with a clear plan moving forward — and, for the first time in a long time, I’m actually looking forward to going back for my post-op appointment. I will never go anywhere else for dental care. Dr. Zach and his phenomenal team at Aspen Dental in Glastonbury have completely changed the way I feel about going to the dentist, and I cannot thank them enough.

Fantastic experience: Aspen Dental appointment completed easily online and received confirming email instantly. Visited next day and after paperwork submitted staff proceed to kindly check on my oral conditions and followed up to met with radiologist, hygienist, Doctor and the finance clerk which greatly set the best care plan in order to get oral health move forward. Start up procedure performed smoothly without pain and in shortest time possibly. Great treatment experience. All clinic staff did truly outstanding and I'm grateful for all their diligent kind support.

Fantastic experience: I had lost a tooth from my dentures at night. went on line and got an appointment with aspen dental in glastonbury for the next morning at 11am Took me right away, replaced my tooth and I was gone with in the hour. People were so nice and enjoyed working with the Dr.

Negative experience: Staff on site put in my insurance wrong, and when I was billed later, told me that they were going to resubmit to my correct insurance, and to ignore my bills. After a few months of back and forth, they sent the bill to collections after telling me it wouldn't happen since the account was flagged. Even after telling me they called the insurance company, my insurance company has no record of their calls or any claims.

Fantastic experience: Amazing place to visit, everyone is so kind and gave me no worries at all! If you’re nervous about the dentist or haven’t gone in a very long time you would want to go to these guys they are wonderful they will always work with you and will always listen to you concerns 10/10 would recommend.

Fantastic experience: I had the absolute BEST experience today. Treated me like family. They were super sweet from the moment i walked through the doors. Nothing but smiles and warm welcomes. No pain experienced and doctors were very informative on everything needed to be done. Would recommend 100%. I love this place!!

Fantastic experience: If you are reading this, now is the time to get your cleaning! Rhodalyn is the sweetest, I was nervous since I had not had a cleaning in 2+ years and she made me feel incredible and I am amazed by how my cleaning turned put!

Negative experience: The people are nice but I went in for tooth pain and was told I need all my wisdom teeth pulled and a molar the get 2 implants and got an estimate of 25,000 and would have had to wait 3 weeks to get the wisdom teeth pulled I went to another dentist and they said I only needed one molar and one wisdom tooth pulled at a cost of 350. I think Aspen is over priced and push implants.to make more money. Along with the cost trying to get an copy of the xrays was almost impossible. I still don't know if the new dentist received them yet.

Fantastic experience: Rhody is absolutely amazing. I’ve always been someone who waited and pushed things off but after my charting she continued to express urgency on how my teeth and gums could be affected in the long run by continuing to hold off. Knowledgable is not even the best word to use. My wait time was non existent and the appt was a breeze. She talked me through every step of the way and made sure to address my concern of sensitivity. My teeth have never felt this great! If you’re not seeing Rhody you’re not getting the best cleaning you deserve!!

Fantastic experience: I recently had a tooth extraction at Aspen Dental, and I couldn’t be more impressed with the care I received. From start to finish, the staff was incredibly kind and professional. The operations manager Erika helped with financing and the entire staff was just wonderful. They explained the procedure thoroughly and made sure I was comfortable every step of the way. The extraction itself was quick and surprisingly painless, and the recovery instructions were clear and easy to follow. I was nervous going in, but they made the whole experience so much better than I expected. Highly recommend this office for anyone needing dental work done!

Fantastic experience: First visit there, I experience dental anxiety and they could not have made me more comfortable. Very patient and kind. Knowledgeable staff that are willing to help you in any way possible

Fantastic experience: I went there terrified of having 2 wisdom teeth and a molar taken out . The staff all were so nice and friendly. Dr.Meunier was amazing and so nice. He explained everything and makes you feel at ease. He removed the 3 teeth and i had no pain at all during the extractions and after I had no swelling and zero pain healing. I can't say enough how great my experience was . Thank you Dr. Meunier and your staff.

Fantastic experience: I had an emergency dental issue, Aspen took me in right away. I received excellent customer services from the moment I walked in from the whole staff. Everything was explained to me professionally and my issue was resolve. The place was such a warm welcoming with plenty of rooms for comfort. I have found my forever dentist.

Negative experience: Stop trying to up charge on services and refusing insurance. Also not having all your information correct and trying to charge a patient $70 for fluoride is diabolical. The dude in front with the fake smile with little to no tact is also just another reason I won’t be back.

Negative experience: I visited this office in May for a regular cleaning. They took me in 25 minutes late, put me through unnecessary scans, tried to force an expensive deep cleaning on me, and the dentist treated me like a child. The check out took 30 minutes because the appointment guy was "busy" even though he had no one with him. 2 hours later I didn't even get my cleaning! Any normal office would have you in and out in 45-1hr with xrays and cleaning. I expect more integrity out of a healthcare practice. I would not recommend this place and suggest others seek care elsewhere.

Negative experience: DON'T GO THERE!!! This has been the worst dental experience I have had. On one occasion, I arrived for a scheduled filling and waited nearly an hour past my appointment time. After all that waiting, someone finally came out to tell me I would need to reschedule. That level of disregard for a patient’s time is completely unacceptable. Unfortunately, that was not an isolated incident. My appointments were frequently canceled or moved, and in one week alone, they rescheduled me five times. What ultimately made me stop using their services was an appointment they confirmed, rescheduled twice, and then claimed did not exist when I arrived. Even after I showed them the confirmation email they sent me, they insisted there was no appointment on file. While the front desk staff is friendly and courteous, the overall organization is unprofessional. Their scheduling system is chaotic, and they show little respect for patients' time or commitments. I have since switched to another dental office, and the difference in reliability and service has been night and day.

Negative experience: Once again, I’m definitely disappointed in this whole appointment that I had with Aspen Dental. I went for 1 o’clock appointment didn’t get out till 2:30pm and nothing got resolved in my appointment. On top I just got told that Fixing my dentures will cost me $5000 after I came in to fix them under the warranty

Fantastic experience: I was looking for a new dentist and thought I'd give Aspen Dental a try. Immediately I was welcomed with fantastic customer service over the phone, I was kind of shocked! In-person was no different. The check-in process is smooth and seamless, and the staff is wonderful! Their smiling faces and personas were fantastic! I had the pleasure of getting my X-rays done by May, who is utterly phenomenal! She knew exactly what she was doing, smiling and laughing with me while we were doing it! We were having a ball, which doesn't usually happen when getting X-rays. I then was met by Rhody who was quick to introduce herself and start up a great conversation. She measured the health of my gums with great efficiency and accuracy, making sure I could get out in a timely manner! I then saw the Doctor, Dr. Zach who was very friendly, kind, and knowledgeable. I rounded out with Erica at the front desk who went over all the insurance information needed. She was very knowledgeable and when I had more questions she went and asked the proper people. I felt really taken care of, a wonderful experience!

Fantastic experience: Everyone there was super nice and super helpful. I also, like how clean the place was and the people there really made me feel welcome. I would definitely recommend this place to everyone Friends family. Etc.

Fantastic experience: I was very satisfied with my hygienist Rhody. She was professional and courteous. She answered all my questions and did a great job cleaning my teeth.

Fantastic experience: The customer service in the people that waited on me was upstanding. I felt very welcome . I felt that they really care about your smile. Keep up the excellent work.

Fantastic experience: I had a stellar experience with Rhody, she’s an amazing and super friendly hygienist. Dr Munier was also incredible and I’m so pleased with my experience!!

Fantastic experience: . What a great experience I’ve had an aspen dental of Glastonbury . Let’s start off by saying the staff there is over the moon spectacular.Came in to get an appointment to become a new patient and set up an appointment, This is where it gets out of this world for me. The receptionist tells me that I’m able to come in the next day now where do you know that you can go into a new office to get an appointment and tell you that you can set up your appointment for the next day we’ll damn .So the next day happen. I’m going for my appointment to get my teeth checked out find out that I need some work done. Thinking that it’s going to be next week to get it done after. After talking to the dental hygienist and dentist they took me through What I have to get done to my teeth, knowing damn well that what they’re telling me won’t stick in my head for a week. So I speak with the financial department to know what’s my damage $$ and while doing this and setting up my appointment, she goes to the back and talk with the dentist and come to find out that the dental hygienist has a opening for today, and if I was able to get my teeth done the same day as being a new patient. This was like exciting to know that I’m able to go into new dentist office get my teeth taken care of all in the same day. And figure out a plan to get my teeth the way they have to be. This Staff had a spectacular personality was easy to talk to understanding. Made me feel comfortable. Wasn’t scared to ask questions the process from the beginning to the end unbelievable. (Consultation, X-raysDental plan, Scaling All in one day). Question is would I referred aspen dental to anyone else HELLLL YES . Thank you, Aspen crew. We have ways to go Dr Rhodalyn and Dr. Zachary See yall soon Catrice XOXO

Fantastic experience: The staff was friendly and took time to explain their treatments. They took the time to explain exam results and what my treatment plan was and how they arrived at that recommendation. They were caring and made sure to answer all my questions and concerns.

Negative experience: I am not happy with my mom‘s visit. They took 16 pictures of her mouth when she went in complaining of one tooth that was causing her pain, she wanted to have that tooth pulled. Thank goodness those x-rays were covered by her insurance company. she was told they would not be able to pull her tooth because she wasn’t there for that type of visit. They told her that she needs a lot of dental work done, my mom is 86 years old, so why such an extensive amount of pictures. I’m baffled. I’ve never had a dental office go to this extreme of taking so many pictures, I’ve had my fair share of root canal pain and it was never this extensive. She was given antibiotics and Tylenol. I gave them two stars only because it was difficult to find a dental office that was open on Good Friday. She has regular visits with her dentist, but they were closed. Sent from Yahoo Mail for iPhone