Aspen Dental - Kansas City, KS (State Ave)

Fantastic experience: Aspen Dental- Kansas City KS. I recently visited the clinic and was very pleased. Staff was kind and very professional! I wanted to thank Rachelle, Miranda and DR Dinn for there services!!

Fantastic experience: Great place, I had a rough start with them but they have taken good care of me !! My dentures are awesome now.

Negative experience: This is mainly a review towards whoever runs their call center. Scheduled an appointment for a cleaning for today and when I got there I was told they dont do cleanings without a full exam and xrays. This wouldn't have been a big deal but I dont appreciate being lied to over the phone just to get me in the building. Ill be taking my business elsewhere and I hope they can actually train the people on the phones to not lie to you and waste your time in the future.

Fantastic experience: The dentist was amazing. I hate going to the dentist and she was all about what was in my best interest financially, emotionally and physically. I highly recommend this office. Thank you all for caring.

Fantastic experience: These people were so wonderful, It was the most enjoyable experience. Rochelle n Dr Dinn are so supportive and kind. They listen to your worries and concerns and go above and beyond to solve your issues. And Mary is a ray of sunshine and makes you feel welcome when you come thru the door

Fantastic experience: Always a great experience when I visit.

Positive experience: They were fast and thorough. Did not have to wait long and everyone was so nice and respectful. Out of 3 different dentist I have been to they are the best one I have been to.

Fantastic experience: It was fantastic. I know a lot of people have heard mixed reviews about Aspen Dental but I won’t be taking my services anywhere else. Dr. Dinn is amazing and helped relax me me about what needed to be done and assured me that she’s seen much worse periodontitis than what I currently have, and Miranda helped me feel right at home and did an excellent job of helping me to be able to secure the best type of financing with me being a self-pay. Excellent staff!

Fantastic experience: I've been coming here since Dec 2022 and they always take care of me every single time. They understand I have to make payments before I get my teeth worked. They're very upfront about everything. They make sure I'm safe. I'm very pleased with the work they've done to my mouth

Fantastic experience: Everyone was friendly. Im moving out of state so this is my last visit. I hope to find.an AspenDental where I moved.

Fantastic experience: I was overwhelmed by the friendliness and understanding of the staff, actually made my visit something I will look forward to…thanks again for everything…

Fantastic experience: This place and the girls here were great best customer service in years. That is hard to find. Rochelle and Mylasa were great to deal with and so pleasant. I can not say enough good about this place and the girls I dealt with.

Fantastic experience: I want to thank Mary at Aspen Dental for her kindness and professionalism. She works at the front desk and was extremely helpful with check-in and paperwork. She was patient, caring, and made me feel comfortable throughout my visit. Great customer service!

Fantastic experience: I get very stressful and nervous about the dentist, but Mary truly heightened my experience at this Aspen Dental with her consistently helpful and kind attitude. She goes out of her way to make me feel comfortable and supported, which makes every visit much less stressful. Her genuine care and professionalism really stand out and make a big difference in my overall experience. If it were up to me I'd give her a raise.

Fantastic experience: The dentist office was clean and service was prompt...... arrived early for my appointment and was still in and out in a good time frame not much waiting The staff was knowledgeable and polite especially the front desk person I believe her name was Mary she was very polite and made me feel comfortable even though I was uncomfortable about my visit and provided more comfort after I received the news that I received I will come back and I will recommend to others because of this

Fantastic experience: Dr. Dinn was amazing and her assistant was as well. 1st time back to a dentist and the entire experience was very professional and relaxing.

Fantastic experience: I just love this dental office. Friendly staff from the nice lady at the front desk to the girls in the back that help individual patients. Today I worked with Robyn on getting my new dentures and she took her time to make sure everything was right for me. In the past I worked with Rochelle who is also very caring and knowledgeable. And Doctor Dinn is the best dentist ever! If you’re in need of any dental service, my advise is to go here

Fantastic experience: Dr. Dinn and Rochelle were amazing and gentle!! Will definitely be back!

Fantastic experience: From calling at 10:30 Monday and being seen at 1:30 the same day...AWSOME!! From the appt maker, Jeff I think to the quckest sweetest checkin person ( sorry I forgot her name) to Miss Rochelle, well all I can say is I have found my new dentist. I had a cracked upper denture due to an accident at home. I was in the door and my repair was done on site. WOW!!!! Less than an hour. My denture was cracked all the way across the front and for the service I received plus the quality of work that was done...very impressed. I was quoted pricing and for a full upper xray and emergency service $180.00 was very appropriate. I am very satisfied. Thanks Aspen Dental.

Fantastic experience: I have been going to this dental office for some time now. Mary the receptionist is very nice. Mary althoug most of the time is working by herself is always handling the people the phone the appoinments everything whith a smile and good attituda. Doing all this can be sressfull but she never shows it.

Fantastic experience: I happened to walk in Aspen dental just to ask some questions and to make an appointment for the first time ever at this location. I was very surprised to be asked, that if I had the time, an Offer to go ahead and be seen. Rochelle was very attentive and amazing and Dr. Dinn Listened to the issue with my implant From another provider and not only delivered a I’m much better resolution for my issue. I am extremely satisfied and confident that this will be my permanent go to.

Fantastic experience: Dr. Dinn is fantastic! She and the staff eased my anxiety and took care of everything I needed. The facility is great and the doctors are even better. Thank you guys!

Fantastic experience: I had a great experience at this office. Everyone is fantastic! Dr. Dinn is amazing and very knowledgeable.

Fantastic experience: I love this place. Malayshia and Rochelle are amazing and know how to make me feel comfortable. I feel at home

Fantastic experience: Being more embarrassed than scared well scared of $$$ and all my dental issues lol I showed up to the wrong dentist . I thought I had scheduled with aspen however, my appointment was somewhere else. I am so glad they had availability for me. Look at God making room for His girl. Everyone was really nice. I felt so comfortable the dentist was so gentle and comforting. Even up to that room. That financial part lol I felt like here, take my money I’m in good hands. It’s been a cool little minute so Thank you, for making this girl at this good good age feel at ease. I’ll be back

Fantastic experience: The doctors all she could. She prescribed pain meds and antibiotics to get me better prior to pulling my wisdom teeth

Negative experience: If you do not have insurance and want to go in for a cleaning beware. They will do and exam and xray for free. They will not clean your teeth that day. They will quote you an outrageous amount for things you do not need and will not offer you a basic cleaning if they feel you need a deep cleaning. They added on all these extras that are not necessary. In our case over $1700 of dental work for someone with no cavities in their entire life and good hygiene. I would give 0 stars

Fantastic experience: Everything proved to be a pleasant experience. Everyone acted professional and supplied me with a pleasant experience including all information I needed for my decisions

Fantastic experience: This was my first time visiting this location and my experience was awesome! All of the staff that I encountered, from reception to the actual Dr. were very friendly, professional and informative. Very nice, helpful people. I'll definitely recommend to others and return when I'm in town! 10 Stars!!

Fantastic experience: It was my first time going to Aspen Dental , and Was very impressed with the whole staff, Mary the receptionist was very kind she was very helpful and friendly and made us feel comfortable. Then Rochelle, also very friendly and very kind explained everything that was being done. Not to mention she was kind and friendly, then Miranda, she was also very friendly explained everything and went above and beyond in explaining everything, the whole staff just very very friendly and helpful I would definitely recommend my friends and family to Aspen dental. Next to where my daughter work at which is with Dr Steven D Pendleton.my husband and I are very happy , thanks Aspen dental staff

Fantastic experience: This was my first visit, and I'll definitely be returning. The staff was genuine and caring. They ensured I was comfortable and explained everything thoroughly. This is exactly the service I was looking for.

Fantastic experience: From check in to check out, first class experience. Staff and Dr. were amazing. Thank you!!!

Negative experience: Staff was great,but a piece of plastic to put in my mouth,is not worth the price you want.my last set came from there,and the cost has more than tripled since then.you can keep them.i guess repeat customers dont mean anything anymore.

Fantastic experience: I have never felt so comfortable, and respected at a dentists office than I was here! I was treated like I was family, best experience that I've ever had! I will never go anywhere else!

Fantastic experience: Dr.Dinn and entire staff from receptionist to Dr. was terrific. I had a bad gum infection over the weekend They saw me the day I called ,treated me and relieved my extreme pain at the appointment. They also provided me with a follow up plan to insure this doesn’t happen again. Thanks you Dr. Dinn and the entire Aspen crew!!

Negative experience: Truly one of the worst, if not the worst dental experiences I've ever had. I was told I had gingivitis and that I needed a special $300 cleaning for it. It wasn't until after I paid that I was informed $200 of that cleaning was an optional tooth brush care package I didn't ask for. I had to wait multiple days to get a refund because the only person who could process it was out of office. I went in to get one cavity that had fallen out replaced and was told I needed four new cavities. I got them all filled and had toothaches and sensitivity for a month after. I went to a different dentist and they told me that all four fillings would need to be replaced due to gross error, and that the original filling I had gone into get replaced hasn't even been filled. There had been holes drilled into my teeth that hadn't been filled afterwards, overhangs of composite on all the fillings that had bled over onto nearby teeth, entire areas of cavity that hadn't been taken off, and areas where the cavity had been drilled out, but the filling was too shallow so more food was just getting stuck in my teeth. All of this has to be removed and redone by another dentist. On top of this, the new dentists mentioned not seeing any signs of gingivitis at all, despite the only treatment I had been given being one cleaning and none of my home care changing. The technician taking my X-rays mentioned to me that she had only been working in dentistry for two weeks and kept having to retake the X-rays due to her (painfully) misplacing the equipment in my mouth. Despite her lack of experience, she was left unsupervised doe the majority. This same technician was the one who assisted the dentist with my fillings. During this process, the dentist had her doing most of the work while he coached her through it. I thought it was strange that someone with two weeks of experience was being trained on my mouth, but given the results, I am unsurprised. Aspen dental charged me $500 to mess up 4 of my teeth. Another dentist only charged $150 to not only remove what they had done, but fill all of the cavities they missed. Do not go here. Go to literally any other dentist in the city. This place is a scam.

Fantastic experience: The staff there was very friendly They made me feel special, I recommend Aspen dental Kansas City Kansas State avenue to anyone no matter what oral health you may be facing, The people there are like a family a true family They take the time out to listen to your needs and concerns everyone usually is nervous when they go see a dentist as soon as I walked in the nervousness went away I'm telling you these people will be forever a part of my heart from here on out I love this staff they're wonderful there's just not enough words to describe how wonderful my experience was they truly do care about you I love them all very much and I only met them one time today I wouldn't look anywhere else for a dentist!

Fantastic experience: Dr.Dylan was incredibly helpful-- very patient, gentle, and professional. Wonderful staff, excellent experience!

Negative experience: Everything ok until the black lady just came to me like ¡¡pay or go!! find another place because she did not check before make my exam and make me waste my time

Negative experience: Got rescheduled several times because myblood pressure was high and that's just meh not their fault. But the dentist said she would prescribe anxiety med but never did, yet continued to make a big deal about my natural response. Btw I'm not co. The worst thing of all, they asked me to prepay for the dental work but would not refund the unused portion. When I asked for an explanation of how the prepayment was used they gave me long convoluted story that didn't mean anything. I had you go to a different dentist because they weren't listening to my concerns. 2 filings i had done didn't feel right. One had like a cave next to it and was shredding floss. The other felt off like vulnerable. They refused to send my x-rays to the my new dentist. So I saw a different dentist both those fillings still had cavities in them, one had an abcess and became very painful after the root canal. I had crowns on both of them. I still haven't had any response as to how're they're going refund my unused funds. I have spent several thousandson my teeth. I don't mind if it were fair. I do whatever dentists tell me, I don't mess around with my teeth and I felt unheard and taken advice of.

Fantastic experience: Everyone was very nice & They made me feel comfortable.

Fantastic experience: Great customer service both on the phone and in person! Very kind and sensitive and compassionate.

Fantastic experience: The staff was very kind and patient with me before and during my procedure, they made sure I was very comfortable during the process. I appreciate the staff that helped me a lot.

Positive experience: Very thorough practice. Was informed very well on care needed and cost plans.

Negative experience: I have been fighting pain for a broken tooth for now 4 days. Ill premise saying this by stating that i am currently on day 4 of Amoxicillin 500 mg three times a day. I went in yesterday, took time off work. My appointment was at 130. The tech was hurried and seemed irritated. After XR the doc came in to sell all the things they could to me. Look man. Im in pain i scheduled online for a tooth extraction. If i wanted $4000 dentures id have mentioned it walking in. But here i am, grtting the sales pitch by the office manager. She was nice. But when i said i just want the extraction she said she would schedule me. What?! Why cant i have hotten this done while here. I had been there an hour and a half by now. She goes to ask the dentist who said she wanted me on anyibiotics for three days. She knew about the amoxicillin. She wants me to take both. One, have u ever heard of Cdiff. I offered my med list etc so they could see what i was taking but instead of looking they kept asking. I couldnt remember hence i brought the list. I am also a veteran. So fast forward. I go to pick up the meds. They arent there. My husband goes today. Still not there. I called the pffice 2 hours ago to ask about it and still they have not called me back. And i spoke to someone. Then to kick me even further they actually tried to tell me after insurance it would cost $258 to remove one tooth without the cost of xrays. I can go to where i got my dentures and they charge $185 for a tooth extraction without insurance. Its just a lot farther from where i live. All these ppl habe ever cared about is pushing the most onto you for the money piece.

Fantastic experience: I was pleasantly surprised with the ease of getting an appointment. After getting the appointment (day after I called) I was greeted professionally and options for services were explained. The staff was pleasant and I thought that they listened to my concerns. I have a detailed treatment plan and can see light at the end of the tunnel.

Fantastic experience: So far I’m impressed. However they do not accept medicare

Fantastic experience: They are very nice and caring for the patients I enjoy every visit

Negative experience: I chipped my tooth ? It was an emergency The dentist could not fix it ? they couldn’t even understand the seriousness of it, which is crazy” I work in customer service “ they want to make appointment for me to come back in a week this is the worst dentist I’ve been to in my life If you love your teeth, never go they charged me and couldn’t even fix it ? .,, then someone told me about — NKC dental 2000 Swift St. Kansas City Missouri - “ this is the BEST DENTAL office in Kansas City. These people were so professional like Angel’s working on my teeth, the place is incredible They understood the concern and fixed it - temporarily” NO charges “ WoW . The temporary fix is so good. I think it’ll last another 10 years.! North Kansas City dental is the best dentist. I would never go nowhere in my life. They’ve helped me when NO other place could.. all I paid for was the office $105 i’ve never in my life been a dentist so professional he fix things so quick . North Kansas City dental is the best dentist in Kansas City walk through the doors and see for yourself

Negative experience: I was told that I would be ok. I neededtobe premedicated BeforeIhad my tooth got pulled. I was givensome antibiotics and painmeds, I had a infection in my tooth I had stitches put in my mouth after my tooth pulled out I had no guazse I was not given any aftercare instructions from Aspen Dental no called to check if I was ok It was a nightmare , And I am a heart patient this not how you treat people. Thank God I'm surviving please at least reach out and checked if the client is all right the Denist was very good, and the tech was very good I and grateful for them both. I just felt like you should call to check on your customers

Fantastic experience: They kept me updated when the dr etc would be in very friendly and almost fell asleep because of how quiet it is. Definitely makes u feel comfortable

Positive experience: Price was shocking but over all service and treatment were great

Fantastic experience: First time to this Aspen Dental. Cracked a tooth. A Decay problem. Needed it removed. It's a traumatic thing to lose a tooth. All of these Ladies in this office were not only very professional, but they also showed an abundance of care and kindness. I could tell from the sweetness in the tone of their voices, and the customer first approach, they really want to do good. And They Do Go Here for Dental CARE

Fantastic experience: My experience was great! Starting from my call to make an appointment to front desk , the nice lady that took me in and the dentist! Great and polite people

Fantastic experience: Loved the experience....but definitely was scared of the price!! Best place to go

Fantastic experience: One of the best dental experiences I have had EVER!!! The whole office - Doctor's and staff are very friendly and welcoming. I feel like I am part of the family. I have (had) a real fear of dentist offices but from day one that has changed. The surgeon pulled all of my teeth yesterday - under local anesthetic - he was very professional and helped me through - pain free by about 3:00pm. I had post op today and the doctor explained in detail the next steps process - which made me feel so much at ease. I feel I am getting the best care possible. I highly recommend this office . Thank you Aspen Dental!!

Fantastic experience: Everyone was so nice and compassionate and answered all my questions . Staff was very nice and friendly taking their time to explain evetything I needed to know

Positive experience: Rescheduled once, then they were at lunch but no sign on the door when I arrived fifteen minutes early. They recommended a deep clean $$$, which my former-dental-hygenist wife told me I didn't need based on the numbers they told me. They wouldn't give me a basic cleaning because they said they couldn't do it if I needed the deep clean. I basically only got x rays out of it. Like a lot of dentists now, they're all about the upsell.

Fantastic experience: Very personable and the staff explained everything in detail. The best dental experience I have ever encountered.

Positive experience: The staff is very inviting and nice and can carry conversations and they go out of your way to make you comfortable. As someone that was very nervous to go to the dentist they made my experience as best as it could be. I wish every one of them happiness and peace in life.

Positive experience: I've been trying to get in contact with financial people for 3 days they never return calls I left 3 voicemails and no return call till this day.no appt set for procedure no nothing but they have my insurance information.terrible front desk service.

Negative experience: Due to a language barrier, I requested a interpreter. However, the translator was very rude and unprofessional, and did not explain things clearly. As a result, I was unable to receive treatment because my insurance did not cover the visit. I would have appreciated being informed of this before my appointment.

Positive experience: The staff was very polite and professional. That makes you feel very welcome. I would recommend Aspen to a friend.

Positive experience: My appointment was at 1:30 I arrived at 1:00 but the door was locked for lunch. But my appointment went well.

Fantastic experience: Great experience from front office to doctor. Very kind and personable. Explained everything and made sure I understood and was not in any pain. Will be back

Negative experience: Went in for a SCHEDULED appointment, just to be told that the hygienist is booked today and cannot clean my teeth. I understand if I was a walk In patient , but if I had a scheduled appointment shouldn’t I have been in the hygienist schedule ?? Anyway , was quoted $10,000 and was told they cannot find my insurance. After they found my insurance they proceeded to print me out the quote that did not include my coverage… FOR WHAT ?! Okay , cool. I was told I would get a call back to schedule an appointment to move forward with my services ( teeth cleaning , etc ) they neverrrr called back nor will they even answer the phone. Very poor customer service , very much a waste of time. Don’t even bother. Going to find an office who values its potential customers more.

Fantastic experience: Great Visit, hygienist is the best. She makes you feel comfortable like a friend. I really appreciate her. However, the rest of the experience at Aspen Dental is a nightmare. They don't return phone calls leave you on hold, never come back to the phone. I need to reschedule I left messages no one ever called back. When I did call back i was put on hold and and i finally called Coroporate office and they are just as bad as bad as the office on state avenue Kansas City Kansas. I am requesting they return me the amount I have not used but paid the fully service up front so I can seek another dental office. The dentist that pulled my tooth, took over 30 minutes and the experience was horrible, It took 3-4 weeks for my gum to heal, I was still spitting broken sharp pieces of tooth from my mouth. I have finally started to heal and need the other tooth pulled, I would not let that same dentist ever pull another tooth for me again. Just return my money, this will be nighmare a I want to awake from.

Fantastic experience: It was a pleasant visit the staff was very courteous and I will return to finish doing my other dental work I will hardly recommend my friends and family to visit the establishment

Negative experience: Worst experience with the Dentist. The front desk, dental assistant and everyone else were wonderful. However, I wouldn’t recommend the location on State Avenue.

Fantastic experience: The dentists are amazing. I am deathly afraid of the dentist. Staff was really good with me. I asked for sedation. I didn't have to fight to get it.i found my new home. I would recommend this dentistry. Both offices i dealth with in 2 days were amazing.

Fantastic experience: I have never experienced a better dental appointment than I have at Aspen Dental! Dr. Dylan Dinn is AMAZING! So is her assistant, Malaysia. Both made me feel safe and relaxed the whole time. They both thoroughly explained everything to me. Dr. Dinn was so personable and comforting. Also I've never laughed at a dentist office before! And I was scheduled for an extraction! Highly recommend! Thank you for all the work you guys do at this location!

Negative experience: For starters, good luck with getting someone to answer the phone!! After showing up at 10:15 for 10:30 appointment and walking out after 12 o'clock with absolutely nothing done is crazy. The young lady stated that she could not verify insurance didn't say why didn't offer suggestions like hey maybe you should call when we 100% have insurance is crazy then went in to quote $10,000 as if we're uninsured.

Positive experience: Very helpful and they did a great job on my mom dentures and made sure that they fit.

Fantastic experience: Couldn’t get work done due to pregnancy but was fast and efficient with medications and a game plan and explaining what was going on and why thank you

Fantastic experience: new to town, trying to find a new dentist and they were so nice. They definitely put the patient first and then figure out the best way to help financially

Fantastic experience: I had my very first Aspen Dental appointment today and it was amazing! I had not had a dental appointment in 11 years, and was not very thrilled about needing to go. However, EVERYONE there at the 7524 State Ave, Kansas City, KS 66112 location were very caring and treated me great! Really enjoyed the appointment and look forward to going back for my next appointment!

Negative experience: One of the worst experiences you can have…I’ve made three appointments, all three times they can not see me. They wasted more time than any place I’ve seen. Why make appointments if you are unwilling to keep them?

Negative experience: You shouldn't have to have your appointment cancel over a text message and the day before your appointment. That's not okay, that's not good business practice. You just lost a customer.

Negative experience: They never call back. My family will never use them again. Really piss poor customer service. I have left 4 messages to get an adjustment on Dentures purchased from them. They never return calls Try another Dentist. Stay clear of these people.

Negative experience: Very nice staff. Did not receive a detailed bill. Was mislead about price and what I was paying for. I have to go back to office with questions about my charges. 2,500 for teeth cleaning can not be correct.

Negative experience: Update: Still cannot talk to anyone from the office. Thought we had this resolved but they still refuse to answer phones or return calls. Went with my father for new dentures. Charged $1900 3 weeks ago. Called 6 times left numerous voicemail. No response. We are charging back the credit card and refusing to do anymore business. DO NOT GO THERE FOR DENTAL. Piss poor customer service. Response: Called the number below to resolve issue. After 12 minutes on hold NO RESOLUTION. Filing a charge back for services not rendered. Unbelievable piss poor customer service.

Negative experience: Made an appointment and showed up to this location, had X-rays taken, was then told I can’t get a cleaning because hygienist was not in until January 3rd. Got a call, right before they closed during my business hours at work to reschedule because a dental hygienist is not in tomorrow. I was charged over 400$ ahead of an appointment, I was cancelled without earlier notice or alert earlier in the business day, and I moved business clients around to make this appointment and had cancellations myself due to timing. Very very disappointed in this office after being promised better care than I had received at other dentists. Left a voicemail for a refund until I’m seen by a professional.

Negative experience: I would give this place zero stars if possible. The business office completely ruined it from their sheer incompetence. To start, I was explained one thing from the business office in regard to the procedure of dental implants. This was on 8/25/22 that this discussion took place. At the end of my initial appt, I was sent to the business office to discuss insurance and they stated the system was down and that they couldn't verify my dental insurance (FEP Dental) but had no problem outlining the charges for said implant procedure and charging me $4600+ that day to get scheduled and have my teeth yanked and permanent dentures installed in September. So, I paid that, September came and went and I had the procedure done and was told I had to wait 6 months to get my implants and permanent dentures. Late January of 2023 rolls around and I accidentally drop my bottom dentures and they crack and break, necessitating me taking them in to Aspen to be repaired. Thinking everything was going along as planned, this idiot named Lynne, in the business office, tells me I have an outstanding balance of $4300+ and that I had been sent a final notice bill before it went to collections. First I had heard of it, they have my address and never sent anything, or called, or emailed, but whatever. So I ask if they filed insurance and Lynne says that they did. Ok, EOB check finds that it was submitted to my health insurance who denied it and coded it saying at the bottom where the bill needed sent to, my dental insurance. TO THIS DATE Aspen has never filed my insurance and wants me to pay for the entire procedure despite me having dental insurance. I have called their corporate office In New York back in February and again in March and April and still nothing on my EOB. Lynne has since quit leaving someone named Maya in charge. AVOID ASPEN AT ALL COSTS! 12/30/2024 EDIT: Aspen continues to screw things up. After having already overpaid, I just recently received a bill for $1k. Aspen owes me $1600+ back. I hadn't heard from Aspen since the summer of 2023. I find it shady that they wait until the time runs out to file an insurance claim, about two years, and my procedure was Sept of 2022, so they bill me instead. They did finally send my insurance the bill, but they billed poorly and incorrectly. My insurance, BCBS Dental, has contacted them and they do not return phone calls. A grievance has been filed against them on behalf of me by BSBS. AVOID, AVOID, AVOID!!!

Fantastic experience: Experience was very nice. Everyone welcoming and cordial. Service was very good. Customer oriented facility.

Fantastic experience: Everything went great…. Appreciate getting the broken tooth temporarily fixed… Thanks Dr. Dinn. Lookng forward to new dentures.. Glad I got in today!!!!

Fantastic experience: Dr. Dinn had an excellent calming effect on my nerves..I went in thinking it was going to be difficult but she made me feel so relaxed and she explained everything she was going to do.

Fantastic experience: No waiting time, quick, prompt, and professional service each and every time. I would recommend Aspen Dental to my family and friends. Thanks

Fantastic experience: For initial visit, personal demonstrated concern for my welfare. The financial personal were professional ,friendly, and informative with options l may take to finance my dental concern.

Fantastic experience: My dental assistant was very pleasant and nice. She was excellent at informing me of each plan of care. She made sure things were sanitary by changing her gloves often. I felt well taken care of.

Fantastic experience: Staff was over the top great to my two kids, very fun and interactive. They can not wait to go back for their next cleaning!

Negative experience: Went in for tooth extraction that had previously abscessed. Paid the $29 new patient exam fee immediately. The staff were very friendly and did a great job. Unfortunately appointment took 3 hours and I had to pay $384 for them to pull one tooth. I wasn't given any paperwork other than the 2 receipts for payments but nothing stating what the payment was for after paying the extraction fee. Although I did enjoy the staff, I feel that compared to what other dentists have charged for the same procedure, this place is way overpriced

Fantastic experience: Never been to a dental clinic / office that didn't feel sterile and cold. Everybody was terrific made you feel at home explained everything gave you options I would highly recommend Aspen Dental to anybody believe me I'm a wimp what it comes to dentist and they were a plus in my book

Negative experience: Talked alot about implants and pulling all my teeth. Never addressed the issue I was there for .They didn't even look at the tooth I was there for. Then when I asked about the tooth they told me it needed to be pulled but they were closed so they couldn't do it at that time. I would need to make another appointment week's from that day sometime in September to have it pulled. Never going back,!

Fantastic experience: Let me start off by saying I hate dentists; or at least I thought I did. But Aspen Dental has changed my mind. And I hope you take the time to read this and figure out why. I have not so great teeth, and about a month ago I started to experience extreme pain on the left side of my mouth. My top left wisdom tooth, and a bottom left molar. I waited to see if it would resolve on its own, and it did not, so I scheduled with Aspen Dental. When I received my confirmation call, I was informed that we probably wouldn't be able to do anything about them right away, but we would set up a plan for treatment. This is nothing new, and I went to my appointment today expecting to just get some X-rays and to schedule an appointment to address the problem at a later date. I arrived and the front desk staff and office manager greeted us with smiles and were so friendly. There was a technical issue with the tablets, so I filled out the paperwork by hand (old school!). They were very kind and apologized for any inconvenience, and I assured them I had no issues with this at all, stuff happens that we can't control, especially with technology! I was brought to the back promptly and the technician had a few difficulties trying to set up the bite wings for the X-rays. I told her not to fret about it, and we just giggled and joked as we got through them. Then, after speaking with the hygienist, the doctor came in, and she was the absolute sweetest dentist I have ever met! She talked with me openly about the issues I have and took the time to explain everything to me in layman's terms so that I could make informed decisions about how I wanted to proceed with my treatment. After checking her schedule for the day, she let me know that we could proceed with the extractions of the problem teeth today! I have never had a dentist willing to take action on a first appointment, and I was so happy to have a solution for my nagging toothaches. After meeting with the doctor, the office manager set us down in a room and went over the discussed treatment plans, breaking it down into phases and costs for each step. She even printed a seven-page long itemized list so my husband and I could look over every single charge and see what insurance covered, and what it didn't (She even color coded them to make it easier for us to understand!) I know that Aspen Dental gets some bad reviews, but I am so glad I trusted them with my care. Every single member of staff that we came into contact with was friendly, patient, and extremely helpful at easing my dental anxiety. In fact, we liked them so much, my husband literally scheduled him an appointment on their website while we were in the office. To the staff-Thank you so much for the kindness you showed my husband and I today. I can't wait to continue to work with you on my dental care.

Fantastic experience: We were incredibly impressed with the team of dedicated dental health professionals that took care of us during our recent visit. They were able to repair an upper denture for my husband in less than one hour and at a very reasonable price. Thank you so much for taking such good care of us. We appreciate you!

Positive experience: I love Dr Hesaraki, please keep her on staff here. We depend on her excellent work she provides and great communication skills. It brings peace and comfort in knowing we have a stable dentist to provide our services and not switching. We need and love her!!! The staff as well, Maria has gone over the top to help us with our insurance and questions. The assistants are great as well. Dr. Hesaraki has had to redo and clean up past dentist you’ve had here and that’s not good so please keep her here!!!

Negative experience: Didn’t fill the prescriptions even asked them twice by coming back in and didn’t get help had to wait till the next day while having a infection very disappointed in my quote they wanted 30,000$ with my insurance saying that mine didn’t cover anything (blue cross blue shield ) wouldn’t say there a bad place but wait times failure to do there job and charging a outstanding 30,000$ is just unacceptable

Fantastic experience: Best dental experience I have had! They worked with me with my insurance not kicking in yet from work and figure out my dental emergency! Explained everything thoroughly and everyone from the receptionist, assistants,dentist and the office manager were kind and extremely helpful. Also major kudos to the assistant( I don't remember her name) and the dentist that really calmed my anxiety and did great with my extraction! Will definitely be back for all my dental needs!

Fantastic experience: The staff was kind, courteous everything was in a timely manner I really liked the dentist, and Leslie the dental assistant, she was warm and caring and funny ! Ì will go back....

Fantastic experience: Taylor the office manager and the team went out of their way to make sure I had a pleasant experience. Dr. Bashoura ( oral surgeon) exceeded my expectations by stepping up not only to provide proper treatment, but listened and addressed all of my concerns. I highly recommend this location for your dental needs.