Dental Group of Arcadia

Negative experience: Appointments at 1pm or 2pm they make you wait over 40min due to dentist be in lunchtime. They should not schedule appointments this time slot, then.

Negative experience: Come here if you have all day to waste. My appointment was at 11, got there 20 minutes early and waited until noon to finally get a chair. Staff are not the most professional. Last year one of the dentist chipped my tooth. Do yourself a favor and find someplace else to go.

Negative experience: I rarely leave reviews, but this experience was extremely frustrating. Before booking, I called and explained that I was having teeth pain and wanted the earliest appointment available. I was told that 2:00 PM was the soonest opening, so I scheduled it. I arrived on time at 2:00 PM and understood there might be a short wait. However, waiting over an hour is unacceptable. Another patient and I both had 2:00 PM appointments. I signed in before she did, yet she was called back first. I didn’t mind at first, but after waiting over an hour, I started asking questions. At one point, another patient told me they had a 3:00 PM appointment, and they were called in before me as well. I went to the receptionist and explained that if I wasn’t going to be seen, I would gladly reschedule because I had somewhere else to be. I was told it would only be another five minutes. Fifteen minutes later, I was still waiting and had not been called. I eventually left. The most frustrating part wasn’t even the wait itself it was the lack of communication and respect for patients’ time. If you’re running behind schedule or unable to see someone, please be honest and give them the option to reschedule instead of having them sit there for over an hour with no updates. My teeth was hurting, I had already taken medication, and I arranged my day around this appointment. This experience showed a complete disregard for patients’ time, and I hope the office improves its communication and scheduling practices.

Negative experience: When I had the first visit the doctor made me do the regular cleaning, but the assistant was very rude and almost burned my lips from the machine I even told him that’s hurting me he didn’t even respond, the second time I was sitting there one hour no one even cared, I stand up asking the front desk they told me is going for another 45 minutes, during that one hour they should explain to me but they didn’t even care,

Fantastic experience: I hadn't been to the dentist in so long I was petrified lol they were so patient and wonderful with me I went and got my teeth cleaned today and was actually excited.They have performed miracles with me!

Fantastic experience: Staff is super nice and Evelyn is great.You must see Dr.Anifa ,she is gentle my dad loved his treatment with her. Very nice and clean office. Such a good dentist office to get your treatment done.

Negative experience: I went in for a chipped tooth, while they filled it, the fill didn't hold. Then they drilled it out. Afterwards, they put in a temporary cap. Later in the month, the temporary cap came off. Went back in and they drilled too much into my tooth, they said they had to put in a permanent cap. It was supposed to be a simple filling and turned into a permanent cap. Every time I went in, I saw a different dentist, so they didn't seem to know what course of action to take. After all these visits, they proceeded to charge me $700+. I ended up visiting another dentist to get this fixed which cost me $500. Needless to say, I won't return or recommend this dentist. I felt they were trying to charge me for services and procedures that I didn't need.

Negative experience: Very unfortunate. I had an appointment at 5 for a normal cleaning, took until 5:40 to see me ( I understand). They took x-rays (I took then at the same office 6 months ago). Dentist looked at my teeth and recommended a retainer. Evily (or something similar) quoted me $500 for a retainer. I politely declined. She immediately told me it’s 6:00 so I have to get my cleaning another time. I stated I had an appointment for 5. She came back and RUDELY stated “I told the dentist you were upset so she will stay.” BEYOND UNPROFESSIONAL and shameful. Everyone else was fine but Evily was so rude. It felt like a scam.

Negative experience: I came in for an infected, impacted wisdom tooth extraction. Prior to the procedure, they tried to push me into extracting my adjacent molar at the same time, and when I asked questions, Evelyn and Brittney were rude and hostile. And the doctor was dismissive and annoyed. I chose not to make a decision right away about the adjacent tooth. Later, I saw notes on the doctor’s screen during a follow-up that stated I “insisted” on being awake for the procedure, which is not true. I was never given a clear option and was extremely anxious, in pain, and uncomfortable being awake during the extraction. After the procedure, Evelyn initially tried to schedule my follow-up a month out, saying it was the only day the oral surgeon would be in. This conflicted with what I was told by scheduling, which was that I was already set for a two-week follow-up. When I questioned her, she raised her voice and said my insurance likely wouldn’t approve an earlier visit. That may be true, but it didn’t explain why I was told conflicting information. After consenting to the extraction and bone graft (which I paid for out of pocket), I was told the neighboring tooth was severely decayed and causing intense pain. While I was in that state, they again pushed me to extract that tooth as well, even though I had originally wanted to wait and see if it could be saved. I returned for follow-up care after missing work due to the severity of the pain. After waiting to be seen, I was told the extraction site was healing normally and that the pain was due to the neighboring tooth. I was told I would have to wait approximately two weeks for the second extraction. At that point, I felt pressured to agree due to how much pain I was in, even though the tooth may have been savable with a root canal. When I asked how to manage the pain in the meantime, I was not given any meaningful guidance beyond continuing ibuprofen. Evelyn made a mocking, exaggerated sad face and shook her head when I asked if there was anything else that could help. I was also told that if I needed care sooner, I would have to call other dental offices myself, with no referral or assistance. At this point, after missing work, being in extreme pain, and getting no real support, I sat in my car and cried. I felt completely dismissed and honestly bullied. Throughout every visit, I felt dismissed and not heard. I was interrupted and talked over while trying to explain my symptoms. My questions were treated like complaints, and my concerns were not taken seriously. Any attempt I made to be an informed patient was met with dismissive or manipulative behavior. At a time when I was in significant pain and seeking help, the experience felt predatory. After that last visit, I knew I could not go back. I called multiple places and was eventually seen the same day by a dentist in Alhambra. That experience was completely different. He treated me with respect, took time to explain everything, and prescribed appropriate pain management. He also told me the tooth I had been pressured to extract was likely savable and recommended a root canal and crown. The exact option I had originally asked about. That moment made it clear how poorly I had been treated here. I can confidently say that the care I received at this office was unacceptable. Communication was inconsistent, referrals they claimed to submit were never actually sent (confirmed by my insurance), and I was repeatedly given conflicting information about my treatment and aftercare. This experience left me feeling worse off after treatment and without proper support during recovery. As someone who hadn’t seen a dentist in many years, this was extremely overwhelming and honestly traumatic. If you have the ability to go elsewhere, I strongly recommend that you do. You should not have to tolerate being dismissed, pressured, or left in severe pain without support. There are providers who will treat you with care and respect.

Negative experience: Watch out for how much they bill your insurance/you. Cleaning was meh. Felt scammy.

Positive experience: Overall, it feels like the services are going downhill. The staff are kind, but it just seems disorganized lately. I'm told one thing, but later somethings end up being a bit off or takes an enormous amount of wait time. Wait times are atrocious. I've tried to be lenient but this is the 2-3rd time this year I've waited about 2 hours just for something small. :(

Negative experience: Horrible, Went in to pick up a last visit summary review and they had me wait over an hour just to tell me it’s going to take a few days… waste of time.

Negative experience: A Horrible Dental Office Experience In my lifetime I have visited more than 15 dental offices, and this was by far the worst experience I have ever had. The only thing this office seems to do well is marketing. Their website and online presence make the Dental Group of Arcadia look very professional, which is why I decided to try them. Unfortunately, the actual experience was the opposite. I visited this office on March 12, 2026 because I only wanted a simple teeth cleaning. Before my appointment I asked about pricing, but the office told me the doctor would explain the cost after I arrived. When I got there, they immediately started taking X-rays without clearly explaining what they were doing. By the time several X-rays had already been taken, it felt awkward to stop. Dr. Peggie Chen then came in for a very rough and quick exam and recommended a long list of procedures, including removing all four wisdom teeth, redoing a root canal and crown, and several other treatments. Another thing that surprised me was during the exam. While Dr. Peggie Chen was checking my teeth, a staff member who was writing down the notes put a suction pipe into my mouth without wearing gloves, which I found very concerning. One more thing they seem to hide is their work records. When I requested a copy of my X-rays so I could get a second opinion, the office told me they do not release digital X-rays to patients, only paper copies. I asked how another dentist could properly review my case without the digital images, but they said that was their policy. Nice website and strong marketing, but based on my experience, good luck.

Fantastic experience: I had a very good experience that made me feel very comfortable and I definitely suggest this Acadia. Dental everybody was very nice.

Negative experience: Bunch of scammers, I paid a head of time for teeth extraction that I decided to cancel since they were selling services I don’t need at the last minute that insurance won’t cover. Fill out a form for refund and even called them after a month. Now it’s been 2 months and I still haven’t got my refund. Do not come here.

Negative experience: The office does not honor appointment times. I waited almost an hour after my appointment time and ultimately cancelled because I would have missed another appointment as a result.

Negative experience: I booked 11/04/2025 my 1st oppoitment to put my tooth cap but when i went there they said they couldn’t find it and they rescheduled my oppoitment again after a week on My 2nd oppoitment 11/14/2025 i was waiting there 2:30 hours then they said we are so busy we can give you next oppoitment on 11/19/2025 ! Very bad experience. Waisted of time .Never recommend to anyone .

Negative experience: The wait is horrendous. Not ideal place if you value your time. Not sure how any patients would rate this place 5 stars.

Fantastic experience: I just did two extraction and bone graft surgery...the staff and the surgeon was so gentle and very nice, professional, Bravo to the dental assistant His name is Victor, ..he travels to different locations to assistant, I was lucky to have him by my side! The surgeon was so nice also! Thank you Dental group of Arcadia.

Positive experience: Today was second time I went for appointment and discovered Group changed Ortho from Monday's to Thursdays without telling me. The central appointment center had me confirmed today at 12N but arrived to be told they were closed. Staff seemed new since July. Office mgr rescheduled me for Thursday. I wasted time and other appointment today. When they are in and working they do fine work.

Fantastic experience: The staff was really sweet and efficient. You can tell they really try and help the guests who come in. Anna was super helpful in helping me navigate payment plans for my visit. They’re always efficient in all aspects of work. Plus the take home dental goodies are a sweet goodie bag

Fantastic experience: ✨ “This is by far the best dental experience I’ve ever had.” I had an excellent experience at Dental Group of Arcadia. Celine, the manager, explained my treatment plan very clearly and helped me set up a payment plan that made everything possible. She made the process easy to understand and made me feel comfortable discussing my options. Dr. Walia is an outstanding dentist—very professional, gentle, and caring. He really takes the time to make sure you feel at ease and confident about your treatment. The entire team is welcoming and supportive. I highly recommend Dental Group of Arcadia to anyone looking for quality care and a dental office that truly puts patients first.

Fantastic experience: Dr Chen was great and Elena amazing. Dr Chen had a wonderful gentle hand. Would not ask for a better dentist. Celine the manager was great had alot of patience with me and other patients around for being so busy. Had a grat experience 10/10

Fantastic experience: Dr. Chen and Elena were amazing. We felt really taken care of and they addressed all of our concerns. Very happy with everything.

Negative experience: Every review I’ve seen on here is pretty much accurate, I have gone there three times and all of them bad went in for a painful tooth that needed to be removed, instead of removing it they wanted to do a deep cleaning so I let them do it although my tooth was hurting me then they gave me an appointment to come back and I’m thinking it’s so that they could remove the tooth nope they have an appointment to check my teeth after the deep cleaning well that was in February 2025 as of July 2025 I no longer need my tooth removed because it came out in pieces telling me they need to put in a referral to have it removed and I never heard back from them. Also the wait time is horrible why give an appointment when you have to sit for hours before they call you and when they do you sit in the dental chair forever. I refuse to give them my business and I hope everyone reads the reviews before going there

Negative experience: They don’t deserve even one star. They changed my appointment many times. I waited for one hour, and then they told me I had to call to update my insurance. Why can’t I do that at the hospital? Why do I have to go home and call? This place is terrible. The person who answered the phone was very rude and didn’t understand English. They even hung up on me without letting me talk.

Negative experience: They don’t even deserve one star. They changed the patient’s appointment several times, made the patient wait for an hour, and then told the patient that they needed to call in to verify the insurance. Why can’t the insurance be verify on the spot at the clinic? Why does the patient have to go home and call instead? What kind of awful place is this? The person answering the phone was also extremely rude and wouldn’t even let you speak and just hung up the phone on you.

Negative experience: It was the worst Dentist office I have ever been to! I had to wait 2 hours 10 minutes to see the dentist and I was very disappointed with all!! The front desk was rude and told me to be “patient”. Everybody except Diego was rude!

Negative experience: My son had very bad experiences for the past 1.5 years. He had been having an infected tooth and when an auth was approved, we would show up to the appointment and be told he could not be seen, then we would leave, go home and get a phone call asking why we did not come in for the appointment. When he had not slept for 2 weeks because of the pain, they saw him and gave him Motrin and Amoxicillin and said a root canal would be done in 1 week. Next week he showed up and the dentist talked 20 minutes with him and the employee at check out said we had to pay a copay for the consult and that the next week would be another consult with another fee and maybe by 07 18 2025 he would get his root canal and extraction. I knew a dentist and asked if he could be seen on an emergent basis, which he agreed to and the root canal was done out of pocket. We will not return to Dental Group of Arcadia and will warn others about them. I wouldn't even treat a dog the way we were treated.

Negative experience: FOLLOW-UP to my original review – after receiving the bill After our visit to Dental Group of Arcadia on May 31, 2025, my wife and I were shocked to receive separate bills of over $650 EACH. Our insurance provider (Blue Shield DHMO) denied both of our claims because the clinic submitted them as “out-of-network.” We were assigned to Dr. Adib Habib, and our insurance cards — issued by this clinic — clearly show that. At no time were we told we’d be seen by a different provider. The front desk gave us no notice or consent form. We had every reason to believe we were treated by the doctor on our ID cards. Now, we are left dealing with a completely unnecessary insurance nightmare, including: Formal appeals to Blue Shield, Written complaints to the clinic, And likely filing a case with the California Department of Managed Health Care (DMHC). This is not a small clerical error. It's a serious failure in transparency and patient rights. If you are a DHMO patient, especially under Blue Shield, be extremely cautious. The clinic may switch your doctor without informing you — and you’ll be the one paying the price. This experience has confirmed our decision to cancel all future appointments.

Fantastic experience: I gave a single star because other wise I'm not allowed to post. I perfer NO STAR So today's experience. I arrived for my appointment expecting a cleaning only, since that's what I stated and requested at the time of making my appointment over the telephone. So 25 minutes later I'm still in the waiting room. Just as I'm about to reschedule I'm called in. The first words out of the dental assistant is that she would be taking x-rays. I declined and informed her that I was here for cleaning only. Very well then I was escorted to the room for my treatment. For some reason paper work had to be completed, gum measurement made, the offering of recommended treatments that required the office to calculated prices. Well now ONE HOUR since my arrival has passed and still no cleaning of the teeth. I walked out determined to reschedule. As I did so I was asked to speak with an office manger. She explained that I spoke with someone in their CALL CENTER and not with this office. That person whom I spoke with noticed that I was due for X-rays, cleaning and I don't recall if something else had been noted. Apparently that person or heaven know who determined that my appointment shall be for whatever services that they're records showed. No one told me of such arrangements. No one asked me if that was what I wanted. No one asked me if I had the time for such services. Still talking about today at this dental office. I complement the doctors that have treated me for documenting their recommendations to me and the work that is done for me. Don't get to attached to any one doctor because they don't stay much longer then two years.

Fantastic experience: I continue to have an amazing experience with Dental Group of Arcadia. I have a severe dental phobia, which has kept me from the dentist for over a decade. After unbearable tooth pain, I found them and went in. I felt at ease when I first walked in and received a pleasant greeting from the very nice front desk woman. They took x-rays and quickly set up a plan of action for me. They were very understanding of my phobia and took their time with anything they had to do. The first doctor performed a filling excellently. The way they numb patients up is gentle and efficient. The doctor worked very quickly, and I was done soon after arriving. I came back to have a teeth cleaning. I don't think I've ever felt safer in the hands of a dentist. Dr. Chen is amazing human with magic hands. I was blessed to have her perform my cleaning with Elena. Dr. Chen is kind, funny, attentive, and nurturing. I look forward to my next appointment, I know it will be an amazing experience that will leave me with a healthier mouth. Thank you for helping me face my fears and love my mouth the way it deserves!

Negative experience: truly disappointing experience. I initially had high hopes for Dental Group of Arcadia because it is close to home. I even transferred my entire family’s dental records here, thinking a basic check-up and cleaning would be quick and simple. I was wrong. We had an appointment on Saturday at 9:00 AM, and we arrived on time. But until after 11:00 AM, no one in my family received any actual dental procedure except the initial X-rays. A doctor finally showed up, and during the exam, a nurse wearing a different colored uniform (not the doctor) told us that we couldn’t proceed because our English was “not good enough.” That was completely ridiculous — both my wife and I can communicate in English, and our daughter is completely fluent. We offered to let her translate or to call a friend to help by phone. The nurse refused, saying a translator must be physically present and over 12 years old. That sounded more like an excuse than a real policy. Then they told us there was a Chinese-speaking doctor who only works on Tuesdays and Thursdays, and if we booked her, we wouldn’t need a translator. We reluctantly agreed and rescheduled to Thursday morning, being told we would be the first patient of the day. I arrived on time and entered the treatment room around 9:30 AM, but didn’t see the doctor until nearly 10:00 AM. The doctor performed a very basic exam, then immediately gave me a treatment plan costing $620 out-of-pocket, and then left to treat someone else — never coming back. I waited for a long time and clearly expressed that I only wanted a basic dental cleaning. This was my first visit, and I didn’t know whether this clinic was good or not, and I wasn’t comfortable proceeding with any treatment without first establishing trust. Finally, a nurse (not the dentist) came in and did a so-called “cleaning” using something that felt like an electric toothbrush — not the ultrasonic scaling I had expected. By the time this basic cleaning started, it was already close to 10:45 AM, and I didn’t leave the clinic until 11:00 AM — meaning I spent two full hours there, even though all initial checks had supposedly already been completed. When I asked about ultrasonic cleaning, they told me it would cost an extra $500. Summary: The entire experience left me with a very bad impression. There was poor communication, unnecessary waiting, and a complete lack of respect for the patient’s time. I have already canceled all future appointments for my entire family. If you care about your time, please think twice before choosing this clinic.

Fantastic experience: Always have had bad experiences in the past with other dentists but when I came here Celine the manager was a great help and always had time for my questions.

Positive experience: I cant lie. If you love your dentist, and I do, you are going to have to be patient. I'm older and dental visits gives me high anxiety so the sooner I'm in and out of the office, the better. So make sure you try your best to be patient. I had my last appt at 9am. The first appt I thought but 4 if us showed up. I had an appt for a 6 mos check up with xrays, dentist recommendations and a periomaintence cleaning. Was in there at 845 and left at 1145. Celine is the newest Manager and shes very efficient and pleasant. Dr. Peggy Chen is the newest dentist and I love her. Shes thorough, explains very clearly and a people person. Laylanee is a front desk girl who is fairly new and she put me at ease when I was a little stressed. I love her. There were 2 other front desk girls as well ..I think Alex and I dont remember the other but they were pleasant. I've been coming to this office for way over a decade. Back when Dr. Jane Lee was there. Honestly I have always loved the dentist but not the front desk personel. They have finally hit the jackpot with the new Manager Celine and all the front desk staff. As long as you can handle waiting....you'll be happy with Dental Group of Arcadia. I'll be back in 6 months!

Fantastic experience: Office was very organized, little wait time. X-ray tech were good and polite. My doctor, Dr Chen was friendly, explained the procedures that were required in non-medical terms so I was able to understand, was pain-free. My registered dental assistant, Elaina took my imprints for the bridge and crown also put them in did an excellent job fitting and no pain. Office manager, Carmen explained the costs and what i was responsible to pay also very kind. In my many years going to a dentist, this by far is the best and should be a model of how an office is run.

Fantastic experience: Can't even describe how wonderful the Front Desk Girls & Dental Assistance are here. Their make you feel so welcomed when you enter through those doors. Everyone their at the office has SO MUCH PATIENCE with someone who has VERY BAD ANXIETY. I would recommend anyone who has anxiety or who is a nervous person to go here because everyone at the dentist office knows how to treat you and understand you. Makes you feel very comfortable. THANK YOU to your awesome TEAM!

Negative experience: Horrible experience with the Pedodontist and the way this office is managed. The office is always behind in their appointments and communication is getting worse. We were called several times during the week regarding this appointment and reminding us that the child needed to be on NPO for 6 hours before arriving. So, we arrive and the system did not register the reason you were given the appointment in the first place. Into them moment to figure it out. They finally called my son in and took one c-ray and apparently brushed his teeth. No professional cleaning. This was a waste of time. Now they want to see us in 3 months. Forget it. This enough disrespect on our child and his time. We are seeking another office that only specializes in children. This once a month service is ridiculous.

Negative experience: Worst experience ever! We got screwed 3 times! My mom was referred for Endo procedure. Appt #1- came in and did X-ray. And confirmed my mom should do Endo. Great! Booked the next appt for Endo and signed paperwork for MediCal approval. Appt #2- we arrived early and the receptionist said they don’t have my mom’s appt. I was like that’s impossible. We got email reminder from the dental office. Turned out they forgot to book the specialist for Endo. I was furious and we have to reschedule. So we made a new appointment 1 month later. I cannot comprehend how they forgot to book the specialist but remembered to give us an appt reminder. Appt #3- the office called us the day before saying we can not come because they just found out MediCal had not approved the Endo procedure. They had over 2 months to get MediCals approval and told us a day before they didn’t check for approval until the day before. Now we have to reschedule AGAIN! Appt #4- I’m smarter this time. I called the receptionist to confirm if doctor is booked and if the approval went thru. Hoped all set. On the day of Appt, the receptionist called me again that our appt is moved to 3pm instead of 1pm. I questioned her how come appt is changed so last minute. She said they are very busy and just pushed it out! I was like …okay… we come later then. So my family changed plan and go to somewhere else with the extra time. An hour later, receptionist called me again that she looked at the wrong time we should indeed come at 1pm. I was Furious!!! We now have to start driving to make it on time!!! Whoever the office manager is, please review how you run the office. You failed big time to run this small office! Worst communication, lack of trainings, staff doesn’t know what they are doing, lack of customer service experience. Lack of process. It’s like this office is ran by high school kids.

Negative experience: I’m honestly pretty disappointed with ARCADIA Dental Group. At first, everything seemed fine—clean office, friendly staff—but things started to unravel pretty quickly. It became clear that there’s something off about how they do business, and I’m not the only one who’s noticed. I had an appointment where the manager was super pushy about certain procedures that seemed unnecessary. After doing some digging, I found out they’ve been trying to charge insurance for things that weren’t even done. It’s like they’re counting on people not noticing the inflated charges or not checking their insurance statements. It felt like a real money-grab situation. I’m honestly just disappointed. I expected better, especially from a place that seems to have its stuff together. After hearing more stories about shady billing practices and secret overcharges, I’m definitely going elsewhere and filing a complaint with the Dental Board of California. I really hope they look into what’s going on over there.

Fantastic experience: Carmen, and the entire staff was so professional honorable mention, Lelani , Ashley Diego and Alexander and Adrene was incredible and very supportive and informative on how to care for my teeth!! I loved the atmosphere very relaxing and clean!! I would definitely recommend them for anyone looking for a Dentist!! Very affordable and all over good quality service.

Negative experience: The wait was way too long. My appointment was at 4pm, I got seated for x-rays at 515 and then waited for the doctor for another hour. By the time I left, it was 633pm. To make matters worse, when I was speaking with the doctor the assistant was speaking at the same time as him (asking if I had signed my paperwork) so I couldn’t hear what he was saying. She did this two times and it was very frustrating that she did not comprehend to NOT speak to me at the same time as the doctor. I asked at least 5 times how much longer because of the long wait. The staff there are either untrained, overworked or don't care enough to do their job properly. I heard the receptionist with glasses say that she had too much work to do and couldn’t help and saw her frustration when the man complained and left. Very disappointing! It was the worst experience I’ve ever endured and am not sure about going back to get my deep cleaning. Lastly, I read the reviews beforehand but thought that I would be exempt from such experiences but I was wrong SMH.

Negative experience: If I could negative stars I would. They charged me over $2,000 dollars for work I never received. I’m still trying to get ahold of the office to complain. This place Will completely scam you. It’s absolutely terrible.

Negative experience: The worst experience ever. Our child needed a tooth pulled and had to be under laughing gas .10 hours, no food or water for that long. The child was hungry all night. We called in sick from school, but when we got to the clinic, they said there was no room and we had to wait. We waited for two hours, and the child was very hungry and uncomfortable. So we took the child away to eat. Than we got a call saying there was a spot available after that. What's the point of making an appointment if there's no room? We didn't just walk in, we made an appointment. Such a long time without food or water for such a little child, and you still don't have a spot? I'm speechless. We definitely won't go back.

Negative experience: No respect for patients time. Even with an appointment, still need to wait for 30 mins to be called, then another 30 mins on the chair waiting for the dentist. No customer service at all. They double charged me, I called, went into office, followed their instruction to send proof to their email. Followed up multiple times but never got a response. The worst dental office you would ever visit.

Negative experience: They told me I needed my wisdom teeth pulled out for years and quoted me a big price to get my teeth extracted. I decided to call my insurance myself to get more details, this place was submitting the paperwork wrong that’s why I was being charged to get my teeth extracted. My insurance covered the costs at no out of pocket charge…. They acted like nothing happened after that.

Negative experience: Worst experience I’ve ever had at a dentist as a new patient. Waited for one hour in the waiting room, then was called back for x-rays. Took 5 mins, then waited another 45 mins for a DDS to exam me, which also took 5 mins. Waited another 15 minutes for a person to come and tell me what they recommend and how much it would cost. I was just at the dentist 6 months ago and had 1 small issue. Today, they gave me a load of different procedures I supposedly need done, said I need a mouth guard (I already have one) and tried to convince me to spend $1,600, probably none of which is necessary. I only have one tooth with a slight pain, everything else feels fine. I declined everything, declined to make a follow up appointment and walked out the door. 2 hours and 45 minutes later, I’m back home and nothing got done. Now I have to call my insurance and see if I can go somewhere else and still be covered for another exam and cleaning. DO NOT WASTE YOUR TIME HERE!! Go somewhere else and stay far away from Dental Group of Arcadia.

Negative experience: ***STAY AWAY**** Went here for my 6 year old daughter. They took our insurance and were local. They don’t specialize in pediatric care so they only have one day a month for those dentists to be in. Her first appointment was in October (day one of the world series). They kept calling me to move the appointment up earlier to accommodate to their office, which I told them repeatedly that I couldn’t. X rays and standard initial appointment. We set up for the next available appointment in November. When we arrive they do more x rays. I ask why and they said they missed some. They ask if she fasted, I wasn’t instructed to so I said no. So now we have to make another appointment for December. At this point I’m upset that my daughter has missed school and I have missed work for this. The woman told me that their previous office manager was not thorough in his job and was let go because of it. We arrived this morning at 8am so my daughter doesn’t have to starve all day. We are in the waiting room for an hour when the care coordinator pulls us into his office to say that our insurance will not cover her care because they cut it off after the age of 5. We would have to pay out of pocket for the work. I was furious! They’ve had her care plan for two months and let us know after an hour of waiting in the office to figure this out and tell me. My daughter’s dental needs couldn’t wait and I felt like I had no real choice in the matter. I went ahead with the work because we didn’t have the time to spare anymore with her teeth. The actual work itself was quick. They didn’t let me in while the work was being done. Since I have to give one star at a minimum I can say the dentists deserve it. As I was waiting for my daughter’s work to be done I heard another man that was complaining that he was given one price, had an exam, and came out to be told the price would be double. Clearly their office is lacking with checking on benefits. I’m looking into ways to report this location to the ADA. Terrible experience. I wouldn’t be surprised if they still billed our insurance even after I payed privately.

Negative experience: Worst dental experience ever. First, the appointment confirmation I got was supposed to be with dr Liu. Only when I started the cleaning I was told there is no longer a dr Liu. Second, I was told the x ray machine they use is the newest technology however it was so uncomfortable as I gagged a few times when the staff asked me to bite on the plastic thing while she’s taking photos.. It also scratched my mouth and hurt me! Third, the dr did not even introduce who she is. Only when I asked that I thought my appointment was with dr Liu and was told she is not Liu! The cleaning process was very unpleasant. The staff did not suck the fluid from my month timely and to the point I had to sit up and want to spit… and was told there was no longer a sink due to some new regulations… the sucking tube fell off of my month when I was siting up… when I was told there was no longer a sink I said it was very uncomfortable and the doctor’s response was if you feel uncomfortable we can reschedule you… keep in mind at that time I was already in the process and had a mouthful of fluids that I can’t wait to spit out!! At that point I just wanted to have my teeth cleaned and leave.. the whole cleaning process was bad but luckily it was so quick and was less than 10 mins..not sure if that is a good thing??? You paid someone to check on your teeth and she only takes a brief look? lastly the staff who put toothpaste on my teeth did not clean them properly even though I kept telling her that I can feel there are residuals in my month and on my teeth. I would NOT go to this place!! Almost forgot that the front desk staff was also very unfriendly just like many others had said in their post!!

Negative experience: I understand all the reviews. I stopped coming here long ago for poor customer service and they always wanted to over charge me, and on top of a bad experience. I have always been good with my dental appointments but because of bad experience I stopped coming. DO NOT COME HERE!

Negative experience: DO NOT GO TO THIS OFFICE. The folks running this place need to see thier customers flee and the appointments dry up and hit thier wallets so they can see that YOU NEED TO HIRE AND TRAIN CAPABLE INTELLIGENT HUMANS to work your office or people will NOT COME TO YOU. Hands down the WORST dental office I've ever been in and that's saying alot as I switched from the Monrovia location because I though THAT was the worst I've ever experienced. Front desk people, all of them, lack any kind of coherent training on the customer experience. No active listening skills, no comprehension of personal soft skills. Seemingly zero background knowledge of the very industry in which they're employed. No problem solving skills. The worst is when the office manager for no reason out of nowhere told the lady at the front desk that my insurance won't cover a single tooth extraction only 3 or more ( like, what!!??!). That's the most ludicrous thing I've ever heard and this was as I was leaving the consultation appointment before a pre-auth or anything was ever submitted to my insurance. When I spoke to my insurance they said that's the craziest thing they've heard and had no idea why someone would tell me that, when it's not her role to do so. Left and never going back. TAKE YOUR MONEY SOMEWHERE ELSE.

Negative experience: After going in for an very painful infected tooth on Wednesday was told I would need to see the surgeon Friday afternoon. I informed them I had my hips replaced and I would need to pre-med. They assured me they would take care of the pre-med medication I would need. They gave me a med that said to take 1 three times a day. When I went in for the surgery they told me I needed to take 4 of them prior to the work and I would need to wait 2 weeks for the surgeon to return to this office or find another office. I have tried contacting all of the phone numbers they have to the corporate office but I guess they don't work on Fridays. Now I get to spend the weekend in pain as I cant find another dentist in this short time frame to see me before the weekend. They also had me pay ahead, Now I get to go back and fight for my money. I highly recommend you check out other options.

Negative experience: Getting anything done here takes forever. Expect to wait at least an hour over your time to even start even if the waiting room is empty. They're all lazy and not helpful. The doctors are good though. That's the sad part. It's not worth the laziness of getting simple things done. Ask your insurance to switch you to somewhere else

Negative experience: I observe this dental office is booking appointments more than they can handle. I accompanied my husband and arrived there much earlier than his appointment at 10 AM . After 10 as he was waiting to be called we observed that patients who arrived after him were being called first into the rooms. After almost 2 hours of waiting I stood up and told the receptionist we want to postpone or cancel and she hurriedly convinced us to do xray first before leaving. It was such a forceful suggestion that we didn’t decline just so we could leave already and we did after the xray. This was not our first bad experience of waiting too long. We had been thinking from our first experience that maybe tooth cleaning is not a priority to them for whatever reason they have . Also we don’t see staff with welcome smile at us or other patients- such a negative vibes atmosphere in that office. I myself is one of their patients and I personally experienced the same so I left them and my husband is the next to leave.

Negative experience: The worst customer service ever! The front desk is horrible. Shame on the male receptionist who did not even want me to know his name and hanged up on me. I called to make an appointment and he refused to help me. He said I need to get my family dentist's written referral form plus insurance authorization form. Then deliver those forms to them in person in order to make an appointment. He even threatened me that if I don't do it quick, their spots will fill up soon. I told him that my insurance company already faxed the authorization form to their office and I have the reference number in hand if he needs it. He insisted not to check their fax machine and didn't want my reference number. I'm taking my service somewhere else.

Negative experience: I went to this office for an ortho consultation. This first meeting they discussed the treatment cost/plan and I felt a certain pressure to sign the contract and get treatment started that same evening. I did not feel comfortable and declined. I changed insurance and went back about one month later. As soon as I got there, the rececptionist told me the doctor was not in because he had an emergency. She claimed they had tried to call me, I had no missed call or voicemail from their office. I was rescheduled and waited over an hour to be seen on that third visit. I had confirmed with my insurance that their office is a provider for a certain ortho program but they stated they were not able to provide that service. It is safe to say that I will no longer be visiting this office again.

Negative experience: The first time I went here they cracked my mandible. Then I made an appt for an abscessed tooth and they said they couldn't pull it so needed surgery. Waited for more than a month and the day before surgery they said the surgeon had an emergency so rescheduled. Then the surgeon says I need bone grafting too. After months I went to 21 dental and dr vo said no surgery is needed or grafting.it was pulled and no grafting or pain. Also great staff and no hustle.

Negative experience: It's just a terrible place never ever!! I did a CT scan with my first day visit and they told me that my insurance was not accepted! and five seconds later another front desk staff told me that the group policy was changed and it was accepted. So they made the second appointment for me . After waiting for half month , I went to my second appointment, they did CT scan again and wasted another two hours of my time, and told me that the doctor did not accept my insurance! It is ridiculous! This place even doesn't deserve a 1 star!!

Negative experience: Avoid this dental office if you can. No bedside manner with children. No information provided. Treatment not provided, only x-rays and a lecture. But then a call every six months to make an appointment to do the same useless thing. Needed a referral for two years that was never provided despite multiple calls between the office and insurance. An unacceptable level of negligence and unprofessionalism.

Negative experience: My experience with the Dental Group of Arcadia is they have the worst customer service! The front desk is horrible. I'm taking my service somewhere else . I couldn't take their lack of service. They need to be trained to be nice and courtesy to help the community and assist them in any way possible. I needed help with a referral, and they could care less in assisting me! Shame on the male receptionist. They can do better.

Positive experience: Dr. Rita Luí deserves the best review possible. She is a caring, thorough and meticulous mentor to patients, and I am her patient. I trust her to make sure I am getting the best care. She is a model of professionalism in both compassion as well as competency. There are long wait times at the front office but worth it once you are her patient.

Negative experience: AVOID AT ALL COST This place is an absolute disgrace! I've been fighting for a refund on a service that was never even performed for 8 months now. They've strung me along with empty promises of "next week" for 30 weeks straight! These people don't give a damn about your health; they're only interested in fattening their own wallets. They push a bogus 'comprehensive' service list just to milk every cent from your dental insurance and squeeze out every bit of your hard-earned cash. The service is unprofessional, the staff is unethical, and the entire system is ruthlessly money-driven. Avoid this place like the plague if you care about your health and sanity. AVOID AT ALL COSTS!

Negative experience: Worst place ever. Could not even send in the correct xrays for approval. Insurance sent several letters asking for correct xrays and they were ignored. Rude when i called to ask. Check their BBB you will be shocked with all the complaints. Changed dental offices with my insurance after 3 months of go around. Guy at front desk has no business behind counter.

Negative experience: Horrible service and wait time, waited 2.5 hours and only X-ray was done. Don't go here!!!! No wonder their rating here is bad. My 8 year old son waited so long and it past his lunch time and he was very hungry. The receptionist couldn't tell us how much longer on the wait time but offered to reschedule me after my son and I already waited 2.5 hours. This office schedules more appointments than they can handle. Also they schedule me 11:15 and front desk said they never schedule that time because that's when dentist takes their lunch. I spoke to a live person and they gave me 11:15 it was confirmed. And also I was getting. Different times text messages to confirm my son appointment. It kept changing from 11 to 12 to 12:30 and I received like 8 text messages from them. The worst dental office experience ever.

Negative experience: Unfortunately, the 1-star reviews written here are accurate. The customer service here is confusing and not really transparent with conditions and appointments. They really do feel like they’re giving the impression of being overbooked or are understaffed I’ve had similar experiences with: - waiting approx 1-2 hours in the waiting room only for little to no work finished. I was surprised I had to wait 2 hours only for an exam picture on my first time here. Had to wait 1-2 hours my other times here. - got rescheduled multiple times, I lost count how many reschedules there were. I was also assigned to the wrong appointment time with the incorrect specialist too. I hope the next people that come here don’t experience this. If they do, they gotta have a lot of patience with this place

Negative experience: I will never go to a West Coast dental place ever again infact I should be sueing for a the pain and suffering I have been through over the last few months for what they have done. I went in for a routine checkup and had a cavity that needed to be filled. When they were filling the cavity I felt the dentist hand slip and he drilled to deep. I told him to check because it shouldn't have hurt like it did but I felt the drill go into my root. He filled the cavity anyway said everything should be fine. A week or so later I came back telling them that the tooth had started to crumble and the filling fell out! They fit me in to see the dentist that day but told me they would have to charge me over four hundred dollars to do the root canal that they messed up for me! I told them absolutely not that they would not be touching me teeth anymore. Do they purposely mess up your teeth so you have to keep coming back to pay out of pocket for them to fix what they have done to you? This is absolutely ridiculous. Also I had 2 scheduled appointments for the specialist and each time he was unable to see me because he had already left for the day or went for lunch and wouldn't be back. This happened twice when they wanted to reschedule again I asked and this time am I actually going to see the specialist or am I just waisting my time showing up to appointments when he's leaving. Once I was getting out of my car and I saw him leaving "for lunch" but won't be back for the rest of the day?? Something is definitely off in this office especially after reading other reviews saying the same thing. They are only after your money stop going to dentist that don't really care about your health.

Negative experience: WORST EXPERIENCE EVER! I am curious how they get a 3.5 stars cause all I see is bad reviews. 1. Ridicoulous wait time. My appointment was at 11 am and I got out at 1:30 pm. I was supposed to do a cleaning and filling. I only got the cleaning done bc I needed to leave. it took 2.5 hr for just x-rays and cleaning and the cleaning only took 10 mins. 2. Service is bad. The most uncomfortable and rough cleaning I had ever done. All blood in my mouth and it only took 10 mins. Do not pick her as general dentist Dr. Phuong Thu Giao, DDS. 3. They tried to scam me for a thousand dollars (which isn’t covered by insurance) for some gum treatment that I don't even need. When the lady Carmen told me that I needed to pay a thousand dollars, I was like what? Then she said oh no it’s $2xx then I gave her my card and she still charged me a thousand. I immediately asked for a refund. I ended up still paying $140 for some irrigation that I was not aware of. I have already filed a complaint. 4. All I need is the referral for an oral surgeon, the front desk Alexis told me they can't refer me to an oral surgeon OUTSIDE of their clinic. I don’t want to see them again so I called my insurance and Alexis, you are WRONG. They tried to keep me to see their clinic’s surgeon. 5. I finally got my referral but they gave me an inter-office referral. I called again, that lady Alexis said she had already gave it to me, and they had it scanned in the system WHICH IS NOT TRUE. I went in person again bc they refused to send anything electronically and I waited more than an hour just to get the paperwork which only required 2 minutes to fill out. SUCH A WASTE OF TIME. FINALLY, I AM SO HAPPY THAT I DON'T NEED TO DEAL WITH THIS CLINIC EVER AGAIN.

Negative experience: This is the worst place ever. They overbooked and made us wait over 2 hours past our appointment on the first day. On a different day, our appointment was at 1pm but was able to see the dentist at 3pm and they made me sit on the chair for over an hour before they did work on me.

Negative experience: (I only leave reviews when necessary) I’ve been here about 4 times and every time I’m here, I find myself waiting for an hour just to be called in. People that have checked in after me get called in before me. I spend at least 3 hours here and 2 of those hours are WAITING. I’d be here all day if I didn’t raise a concern. The dental assistant taking X-rays and photos are friendly and quick. After this, there’s more waiting to see the doctor. Some days this place is hectic, and seems they only have 1 doctor to work on 6+ patients at one time. They definitely overbook patient slots, which is why patients are always waiting. The doctors seem fatigue, trying to work as fast as possible on each patient. I’m not even sure the doctors are doing their best job when they’re being pulled left and right into different rooms. One doctor even expressed that she had been working nonstop since 8am until 1pm without a break. From a patient’s perspective, that doesn’t make me feel comfortable knowing employees are being pushed to their limits and laboring without breaks. Who knows what they’re doing to your teeth because they’re exhausted! This branch is a part of West Coast Dental, which is a big dental group with a bad reputation. I understand every employee is working their hardest but the business structure and model needs to change to improve patient experience. I do see there’s a “brand manager” who is there. They seem to be highly, but really doing nothing behind the computer screen. A doctor seemed to be irritated after speaking with the manager. West Coast Dental: DO BETTER. Strive to improve your patient experience. Hire more doctors. Treat/compensate your employees well. I’m sure people at the top are collecting their salaries and enjoying their lives. Well maybe more money could be made if your staff and patients are happier.

Negative experience: Unfortunately, my recent check-in experience at this dental office was extremely disappointing. Upon arrival, I was met with unprofessionalism from the office manager, Carmen, after being informed that I did not have the necessary documents for my appointment. Despite calling ahead of time and receiving no notification about this requirement, Carmen's response was aggressive and lacked empathy. As a result of their miscommunication, I now have to wait an additional month for my root canal treatment. What made matters worse was Carmen's dismissive attitude and hostility towards me. She made it clear that I was not welcome to receive treatment at the office and even threatened to involve security and law enforcement. This behavior was completely uncalled for and left me feeling frustrated and disrespected. While the rest of the front desk team remained composed, Carmen's actions overshadowed their professionalism. In any other office setting, a coordinator would typically remind patients of necessary documents prior to their appointment. Unfortunately, this basic courtesy was not extended to me. Overall, this experience has left me questioning the level of care and professionalism at this dental office. Moving forward, I hope to see improvements in communication and customer service to prevent similar incidents from occurring in the future.

Negative experience: Terrible! If I could give it 0 stars, I would. As a person who sees the dentist once a year, I decided that it probably wouldn't be as bad as the reviews say. Beware! I went for a general cleaning and I was there for 3.5 hours. Yes, that's right! I've been to many dentists, and this place is the worst I've ever been to. I hope to never see them again!!

Positive experience: Entire staff is very pleasant and efficient, my only issue is the wait time with appointment. I do understand some patients take longer but they should spread people out more so you don't have so many people waiting for the same time slot. Other than that, I'm pleased with the establishment and would recommend.

Negative experience: Beware, West Coast Dental has the worst customer service, especially in Arcadia. I had to wait over an hour for x-rays and consultation from the doctor. I just wanted an estimate for overhead dentures, I asked to speak to the manager, but the receptionist said that she was busy. It turns out that she was playing with her phone and filing her nails. The doctor said that my broken denture couldn't be repaired because they were cracked in half. When the manager came to give me a price, she quoted me over seven thousand dollars. I decided to take my business elsewhere. It turns out that I got my cracked denture repaired the same day at a walk-in laboratory in a 30-minute wait time for $100. My point is that the doctor lied to me, and the manager was trying to overcharge me. But I didn't take the bait. I regret walking into the Arcadia office, and I don't recommend this place to anyone. Don't be like most of us who didn't read the terrible reviews.

Negative experience: Dr. Rita Lui is an arrogant, condescending, and insensitive dentist. She doesn't care about the patient. Elderly parent visited this location with pain. Waited 1.5 hours AFTER the scheduled appointment time to be "seen." By "seen" I mean, Rita Lui glanced over, looked at her watch, and told the assistant to send us home. We had an appointment, YOU overbooked. I insisted in speaking with the doctor. Rita was upset about having to speak to yet another patient as she was ready to run home after a long day of what I believe, disrespecting patients who need care. Rita refused to look at what was going on and told us we needed to come back another day. Since Rita didn't want to even look at the teeth, I asked her, in general, what are some reasons why people might experience pain. Her response? "I AM NOT GOING TO GIVE YOU A DIAGNOSIS. I AM A LICENSED DOCTOR." I rephrased my question and re-emphasized "general reasons" for pain so we know what to expect. Her response was "IF I GIVE YOU ANY REASONS, IT'S A DIAGNOSIS. I CANNOT GIVE A DIAGNOSIS WITHOUT AN EXAM." I asked her to check as we'd waited 1.5 hours past the appointment time. She sent us packing. Lui is an unprofessional, inconsiderate, and self-serving. I would not recommend Lui or this dental office to anyone.

Negative experience: Took a very very very long time to wait in the front and after X-ray as well. If they called you to get in to the room, doesn't mean that they do it right away You can actually do your homework or eating or watching movie from your phone while you are waiting.

Negative experience: More like NOT even 1 sad star! ‍♀️Got horrible or was horrible already?‍♀️ Just that it took me awhile to notice!‍♀️ Most of the staff looks unhappy, moody, rude, give attitude, they all give off such negative energy, as if they just want to clock out! So un professional, the doctors just want to pool out all your teeth out and leave you toothless, and say they just want to save you money? Really? No thanks!‍♀️Never going back again!!!

Positive experience: The quality of the dental care itself is good. But there is always long wait times even for 8am appts. as they setup for the day. WAY Too Many calls for appt confirmations. I receive Two calls everyday for 1-2 weeks leading up to every appt. regardless of how many times I confirm the appt. Everyday its both the automated reminder call + a different receptionist confirming the appt.

Negative experience: I hate this place. Literally the worst run dental office I’ve ever been to. The dentist is nice enough but every other member of staff is constantly rushing, complaining, or blaming each other for mistakes they make. They’ve also misgendered me, several times, to the point where I’m pretty sure they’re doing it on purpose. Skip it. I’m planning on reporting them to dental board.

Negative experience: Went in with a friend today. Waited over an hour last the appointment time to see the dentist - and complaint many have already made. Mind you I was brought along for moral support, and to hold her hand if needed, I'm not the patient. My poor friend was already scared of pain and the needles. She had them call me go to the room to help her with the process. She was clearly showing signs of distress. Next thing I know DR. ALEXANDER shot her up without applying ANY numbing cream. The pain was enough to make her scream out. Then the front nurse came in and yelled at her to stop it because she was scaring kids. I'm so sorry, maybe had the doctor done his job correctly, she wouldn't have been in so much pain. I mean the numbing cream was sitting right there on the tray ready to be used. When I questioned him, he brushed it off, said he doesn't use it, IT ISN'T NEEDED. My jaw almost dropped to the floor. I've never not been given a typical when getting injected, and I've had Alot of work done. Additionally, the dentist was cold, rude, and it almost seemed like he was perpously feeding her fears as he was and going into unnecessary details. He definately wasnt trying to help the situation. Like, that's not how you treat a patent that's clearly showing signs of fear and anxiety. This place has by far the worst dentist professionalism I've experienced. No compassion, no kindness. Left with a feeling of disgust. My friend won't be back. That's for sure!

Negative experience: I have the responsibility to warn anyone who decides to go to this dental office that the waiting time is super ridiculous (I waited 3 hours for a X- ray)and the doctors there are impatient and rude! I had my worst experience ever here!!!! If I could I give it -5 stars! My teeth is worse after visiting this awful place!!

Negative experience: I came on 9/21/23 for a check up. First of let’s just start on how long I was waiting , which was HOURS. Second I witness the “Doctor “ being EXTREMELY RUDE to the front receptionist. I felt so bad for this poor young lady I wanted to just hug her !!! The receptionists looked very young possibly in her early twenties very sweet young lady. He disrespected her and yelled at her in front of us Patients. Practically arguing with her with his voice level on 10 , I wanted to say something so bad but decided not to that’s why I am here now writing this. He is a HORRIBLE PERSON!! I hope that young lady quits that office she does not deserve that ! I will not ever return here ! Very unprofessional !!!!!!!!!

Negative experience: Terrible system for appointments, they put me on the wrong appointment date. And when I came into the office, they made me waiting for 40 minutes to get x-ray and exam, after the exam, they wanted me come back next day for cleaning instead of same day cleaning due to the oxygen was ran out , so I came back next day, they’re telling me my appointment is next week, not for the next day, and also they are charging me another copay for the next office visit, which I didn’t expect that because the cleaning should have been done at the first day exam and x-ray. Totally mess!

Negative experience: If there was zero star I would choose that. This place is totally understaffed while they make over appointments. I arrived at 9am and waited until 10:10 to check in then waited until 11:10 then the doctor came to give me anesthesia. Then he left and didn’t come back until 12:20. I was so scared the anesthesia would disappear since I didn’t feel numb as strong as before. I did the deep cleaning how can I stand if the anesthesia disappeared. Plus, I had a registration appointment for my son at 12:45, and I didn’t leave until 12:40. Saying the doctor, I think he was pushed from the patient to the next and under pressure too. So I didn't feel very good for the treatment. And when I told the doctor I have to get my son for school registration at 12:45, he even asked me if I wanted to reschedule. How could I reschedule after anesthesia shot? Why should I bare another time of pain to pinch? Absolutely not stand it. It's ironically no one asked me how I felt after I was done and they rushed to the next room. When I came out the assistant just asked me to make the next appointment in a month. I asked for what she said for cleaning the other half which I have done two months ago. Then she said coming back to polish. Why? There's no doctor's note. I really don't like them. During the waiting time, I asked them why I waited so long and was replied with they only have one doctor and the front need to check my insurance. It’s non sense since I am an old patient and the front has charged me around 9:40. The assistants have bad attitude and no service spirit since after I asked one of them the reason why I waited so long, they tried to avoid to meet me. I am so so so frustrated about this experience and share it here. Please take serious consideration before you go there! Update: today is 8/19 Saturday. It’s been five days since I was treated. I still feel my right half teeth dull pain and can’t chew hard food. I recalled the doctor cleaned me so hard and roughly. Not sure if the rough process hurt my teeth. I will see how it feels for a while. So sad for my teeth…

Negative experience: SCAM ALERT- Please stay away from this place. I should’ve read reviews before scheduling. This place is overbooking their appointments and understaffed. The front staff is really a joke. The guy sitting in front office of general dentist area was flirting with a girl and started showing me attitude when I asked him how long it takes. They scheduled me at 9 and i saw more than 30 people waiting. I asked again how long it will take they said it will take a while. I waited for more than an hour and left. Why you booked my appointment if it’s going to take a while. Please shut down your place because you’re scamming people. I’ll find another good professional dentist.

Positive experience: While the quality of the dental care is good, they really do seem to overbook and keep patients waiting far too long. If you don't like waiting, avoid this office. Otherwise, bring a movie!!

Negative experience: So disappointing!! They do not care about their patients. The receptionist alone took 45 minutes, and did absolutely nothing. Their process is like a third world country. After waiting an hour in their office, I canceled my appointment. They just wasted of time. Is there no manger running this place??? Please find another place.

Negative experience: This office is overbooking appointments and making patients wait several hours for routine checkups/cleaning. Why schedule appointments and send reminders, if your office is understaffed to care for your patients? To staff: please schedule only if you have the staff to do so and don’t overbook. This leads to bad care and angry patients. I just finished my 5 min cleaning and my teeth still has noticeable plaque in the inner areas. I never even got to see the dentist because he was already busy running see other patients. I was the first one there with an 8 am appointment scheduled 3 months advanced, three other patients entered after. Left 10:30am…

Negative experience: I am extremely dissatisfied with the way Dr. Dorsey treated me. He spoke to me in a very rude tone and threatened to stop the procedure in the middle of the process when I was expressing I was in pain. Dr. Dorsey ignored my cries and proceed agreesively. He yelled at me to open my mouth. He then told me to quite down I was scaring the other patients. Once the procedure was finished I was promptly removed from my seat into a wheelchair and pushed out the back door with the aides who were just as rude making me stand up telling me come on open your eyes!! I didn't even have enough time to gather myself and felt dumped on the curb for my driver to help me. I FEEL VERY DISRESPECTED!! I PLAN TO FILE A COMPLAINT WITH THE MEDICAL BOARD!!

Negative experience: Don’t go here! They waste your time. They schedule appointments and are always understaffed and running behind. They will call and text you beforehand consistently throughout the week to confirm your dental appointment, yet still have you wait hours after your scheduled appointment. I had the mistake of committing to a root canal from this location. This is my 4th and hopefully final procedure.

Negative experience: This place has no respect for your time. Each time I’ve had an appointment I’ve waited in the lobby for over an hour. I waited an hour and half once to get X-rays done and the appointment was at 8:30am. Very unorganized. I will say I never got a faster credit card approval than from this place.

Fantastic experience: I’m new to Dental Group of Arcadia and I must say I was taken care of exceptionally.(First visit last week) First off I was in unbearable pain. I have two cracked teeth ,one tooth with a hole in it, three wisdom teeth that need to be pulled and a mouth in need of cleaning. When I called the office they were Very Sympathetic to my urgency and had me come that day. —-Very Caring Staff Plenty of parking and accessible for wheel chairs and strollers. The front lobby is child friendly, movie playing for children and in my case a positive distraction from my painful mouth. —Positive Location and Mindful of Patients Needs The lobby appearance is Exceptional, Front Office staff very Professional, Technicians treated me Delicately, Full of Patience and Thorough. The dentist, Dr Franco reviewed my X-rays, explained in detail the steps to bring my mouth back to a Healthy state. At the end of the visit the staff explained the steps needed for my dental care. I left the office feeling well taken care of, Extremely Satisfied and on a Path to better dental health. Dr. Franco sent my medication prescription electronically and when I arrived to the pharmacy they were ready. I’m personally appreciative of the Whole office staff. I’m especially grateful that the Dental Group of Arcadia found the time to see me on short notice. ———A Whole Package of Professionalism I’m not sure how long I was in the office but it didn’t matter to me. I understand that Dental Work can not be rushed and Dr. Franco was very gentle with my Extremely sore mouth. It Takes Time to Ex-Ray teeth (especially with patients that arrive to the office in pain), communicate with insurance companies, answer phone calls, and the many different unexpected cases/questions that all dentists/staff have with patients …it all takes time. The Amount of time I SPENT at the Dental Group of Arcadia flowed very nicely and I have ZERO complaints. -Patience is a Virtue and that’s exactly what Dental Group of Arcadia had with me. Patience I Appreciate the Whole Staff as they exhibit Professionalism, Very Respectful, Courteous and Diligent. I believe in Dental Group of Arcadia and Dr Franco, as they take steps to improve my Dental Health. -Don’t wait to see a dentist and don’t be scared as The Dental Group of Arcadia will “Guide you to a Healthy SMILE “.

Negative experience: I received 4 phone calls (3 live, and 1 automated), 3 emails, and 2 texts reminders for my 2pm appointment. That is too many reminders. I arrived on time, but I waited over an hour to be called for x-rays. After spending 30 minutes in x-ray, I waited another 15 minutes before someone examined me. I thought I was done, but then she told me that she only looked at my gums and I still need to see the dentist. At this point it was 3:55pm. My appointment was for 2pm and I was using a vacation day. I feel like it shouldn't take over 2 hours for an exam, and I feel like my time was disrespected.

Negative experience: I should have read the reviews before booking an appointment. I also had a 3-hour long visit for x-rays and a cleaning. I called yesterday and was pleasantly surprised that they could see me the next day. However when I called to follow up this morning because I never got the link with the new patient paperwork, they didn't have my appointment on record. No worries, they were able to still book me for an appointment today. However when I showed up for my appointment at 1:30, I ended up having to to wait over an hour to be taken back for x-rays. Then another 30 minutes for the doctor. Then another 20 minutes for the tech to do the cleaning, then another 30 min wait for the doctor to come back to finish the cleaning. He said was all done - I had to ask if they were going to floss because apparently that wasn't part of the cleaning? Had to wait for the tech to come back to actually finish the cleaning. At 4:20 I was back at the front desk to schedule for the next appointment. She apologized for the long wait and said they only have one doctor on Saturdays and are also short staffed. However looking at the reviews, this seems to be a common occurrence.

Negative experience: My experience was terrible. I definitely will be finding a new dentist. How can you improve? 1. Don't book patients if you can't see them on time. My daughter and my appointment were at 10 am. We waited for 45 minutes before we finally were brought back to a room to see my daughter. They weren't even aware that I also had an appointment, for some reason. 2. Be more understanding of the patient. I finally got x-rays done after 12 noon. I was already there for over 2 hours. The dentist examined me, and then some woman (who was NOT HELPFUL whatsoever) comes in the room to tell me that I'll have to wait another 30 to 45 minutes until the dentist is done with a procedure on another patient, so he can then do my teeth cleaning. But wait, he just left my room. Why couldn't he just do my cleaning while he was there instead of starting a procedure on a patient who arrived AFTER me?? It made absolutely no sense. 3. Don't expect your patients to be OK spending all day at your dental office!! My visit there was extremely frustrating! I tried to be nice through the process from waiting almost an hour for our appointment to then being told it would be an extra 30 to 45 minutes for me to FINALLY get my cleaning, which never happened. I left. I have things to do and my 3 year old daughter (who was also seen that same day) can't wait that long. I received no apology from any of the staff. The woman who came into the room to tell me about the extra wait for the teeth cleaning was not understanding. She was more concerned about defending the dental office. I'll be writing a Yelp review and adding to all of the negative reviews your dental office has. Despite the horrible reviews, I still went back. As a medical professional myself, this place needs a lot of improvement. I feel scammed every time I go there.

Negative experience: It was an awful experience! After the appointment was incorrectly scheduled by the office to 10 am instead of 9 with my spouse, I was checked in and had to wait another 1 h 30 min! After that my inquired how much longer should I wait and was told 15 min or reschedule! This is unacceptable treatment of patients. I should have been informed that office is behind schedule ahead of time and resolve apologies for incorrect scheduling immediately after coming in!

Fantastic experience: I went in to get a check up and cleaning. The staff were very friendly and was seem very fast. Dr. Franco and Valeria were absolutely amazing! They cleaned all of the undesirable stains off my teeth and left me very happy! Thank you so much- Chloe Soria

Negative experience: They completely wasted my time. I signed in at 3:57pm my appointment was at 4pm. After an hour I remind the lady that my appointment was at 4 and she’s like “they haven’t called you back yet?” And I said no and she said okay they’ll call you back right now. They check my teeth (it seemed like the guy was in a rush) and then tell me to go back out to the front and the lady asks if I can come back for the cleaning the next day because they close at 5pm. I waited an hour to get my teeth cleaned only to be told they’re closing and I should come back the next day. But the lady said “the cleaning won’t take long if you come back tomorrow” if it doesn’t take long why couldn’t they do it during the hour I was waiting? Or why couldn’t they do it the day I made the appointment? Extremely annoyed. I made the appointment a while ago, I do everything I’m supposed to and I get terrible service. Never going back. Save your time, energy, and breath and don’t go here.

Negative experience: Absoutly hate the mask policy. No point when people have their mask off to have dental work done. Apts are never on time. I sat for over an hour wait multiple times. Plus 3 times I have had an apt and when I got there the didn't have me on the schedule.

Fantastic experience: Top-notch service! Dr Franco is very knowledgeable, and honest. I’ve been to several dentist over the years and others just want extraction and surgeries when not completely necessary…very detailed explanation from front desk to insurance coverage. Thank you! ⭐️⭐️⭐️⭐️⭐️

Negative experience: Well for starters, when you have a scheduled appointment , don't have the receptionist come out while you've been waiting for 45 minutes tell you that the doctor can't see you, in her words, it will heal on its on. What kind of diagnosis is that. Maybe because it was a workmans comp thing, but still, don't tell the receptionist who's answering the phones give you the doctors diagnosis. He couldn't even come out and see me and talk, Dr. Dorsey, you don't treat individuals like that. I'm surprised because you come highly recommended, but what I experienced in your Arcadia office, no one should ever have to go through that. The receptionist mentioned to me that the doctor was in surgery and would be late seeing me, I said no problem. If you're too busy or just want to start your weekend early Dorsey, then you should have asked me to reschedule, and it would have been no problem, but you decided to do a move that's so uncommon it makes me sick. How dare you Dr. Dorsey! I'm probably not the only one this has happened to with West Coast Dental and Dr.Dorsey, but I'll never use or recommend this company to anyone.