Mesquite Dental Group and Orthodontics
Information about Mesquite Dental Group and Orthodontics
Opening hours
- sunday: (closed)
- monday: 7h-17h
- tuesday: 8:30-17:30
- wednesday: 8:30-17:30
- thursday: 8:30-17:30
- friday: 7h-16h
- saturday: 9h-13h
As a Smile Generation Trusted office, we welcome you to Mesquite Dental Group and Orthodontics with state-of-the-art infection control procedures in place, our #1 goal is to keep you and your family safe. We provide comprehensive specialty services with advanced, proven technology and offer customized financial solutions for you. We are proud to be your complete Mesquite dental provider with services including Same-Day Dental Crowns, Boost Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, Periodontics, Digital Charts, Digital X-Rays, and more.
Our comment from Best Dentists Club about Mesquite Dental Group and Orthodontics:
Mesquite Dental Group and Orthodontics is renowned for its exceptional patient care and comfortable environment. Customers frequently highlight the warm and welcoming atmosphere provided by the staff, particularly mentioning the outstanding service from Brittany, Ana, and Dr. Youssif. Many patients have praised the professionalism and kindness of the staff, including the front desk team that is always ready to assist with scheduling and insurance needs.
The clinic has built a reputation for patient-centered care, where staff take the time to explain treatment plans thoroughly, ensuring patients feel comfortable and informed throughout their visits. The team goes above and beyond to accommodate various financial situations, offering affordable payment plans to ensure everyone can receive the dental care they need.
Key features of Mesquite Dental Group and Orthodontics include:
- Dedicated Staff: The team is known for being attentive, informative, and genuinely caring about the patient's experience.
- Positive Atmosphere: Visitors often mention feeling welcomed and relaxed, making dental visits less stressful.
- Comprehensive Care: The practice offers a range of dental services, ensuring that all needs are met under one roof.
- Family-Friendly: Many clients appreciate the kid-friendly approach, making it an ideal choice for families.
Overall, the glowing reviews emphasize the high-quality dental care and exceptional patient service, making Mesquite Dental Group and Orthodontics a top choice for dental needs.
Services and Treatments
Mesquite Dental Group and Orthodontics: Reviews
Fantastic experience: Brittany and Ana were amazing great experience and atmosphere! Dr Yussif is a great dentist !!! And Jazmine and Jonathan worked with me like champs they were awesome!!
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: Front desk customer service was awesome!! Brittany was friendly and super helpful! Thank you.
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Fantastic experience: Our family of 5 has been coming here for several years, and I appreciate how patient and caring they have been with all of us. When going over the treatment my son needed today, Brittany took the time to explain what was going on with my son's teeth and what would happen during the appointment. I felt nervous when I saw the price for the treatment and was gonna try to postpone it, but Brittany and Haden were able to help me get on an affordable payment plan so we could get it all knocked out today. I'm so grateful for them ❤️
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Fantastic experience: Friendly staff. Very professional and comfortable environment.
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Fantastic experience: Brittany was awesome. Her smile was the first thing you notice it gave a very warm welcome. She was very attentive to all of my concerns & made sure that I understood all that was going to happen today & as well as down the line with my treatment plan. Brittany is a great asset to the facility & I truly appreciate her.
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Fantastic experience: As a new patient Dr Youssif, Carlos, & Ana were great help and very informative!! Thank you!!
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Fantastic experience: Kudos to Fran assistant manager at Mesuite Dental. It's always a pleasure seeing Fran when I come for dental service. She is very friendly, and greats you with a very big welcoming smile once you enter the office. Fran has gone out of her way to ensure that I am using my dental insurance to its maximum and that means a lot, especially w hen on a fixed income. I really feel special when there and from What Ican see, I know that others feel the same.
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Positive experience: I wanted to wait until after all my appointments to do a completely honest review.1st let me say I am very happy with all my dental work . my 1st appointment was very informative. Dr. Y knew his stuff and he was very quick and gave me a great treatment plan the only downside was that he hurt me while numbing during my deep cleaning to the point I cried in my 30 years I’ve never cried from numbing, day 2 My root canal with Dr A was nothing short of amazing I fell asleep during the entire thing , last day 3 My extractions . The Dr and staff were great I woke up on my last extraction but still felt nothing . The only issue was being told to arrive at 11:15 appt at 11:30 didn’t get to a room until 1pm and not leaving until 3 waiting an hour and a half before getting back and prepped is unacceptable especially when you have to have someone waiting on you . I did receive many apologies which is a plus but the communication was lacking. Also thank you Hayden for working with me and my budget !!! I really appreciate that.
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Fantastic experience: Let me start by saying i was so worried about going to the dentist because im not insured dr youssi and rebecca took such great care of me and let me get a payment plan for the work i needed done the same day i definitely recommend. Their seriously a life saver. Thank yall so much
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Fantastic experience: Dr Shen and Ms Anna Absolutely the best gentle and professional with a warm atmosphere
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Negative experience: -5 stars... they will over charge you and/ or charge you when your balance is paid off. Then BS getting money back to you. They will try to keep it as a credit on the account...
We value your feedback and strive to provide an excellent experience at Mesquite Dental Group and Orthodontics. Please call us at 469-916-2938 to discuss ways we can work toward improving our service moving forward. We hope to hear from you.
Fantastic experience: The service was superb, staff superb and results amazing, couldn’t be any happier.
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Fantastic experience: The staff, service were superb, couldn’t be any happier with outcome.
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Fantastic experience: My overall experience was great.Dr.youssif was great at explaining my procedure I was having done. Very patient and understanding. They have a great plan for financial assistance if needed.i heard him say. Let's not have money be the reason why we can't help her.when I heard that it brought so much relief to my soul l,because I was afraid of not being able to take care of what I needed today and I have insurance. Thank you Dr.Youissf and your staff for being so kind and understanding from the blanket to the offering.makig sure that your comfortable at all times New patient. Ladaska Sessions
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Fantastic experience: Was very nice and willing to help and was very good at his performances
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: Spent extra time to notice my gums needed some TLC. Hygienist was very professional, and my daughter had a great experience. Thank you
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Fantastic experience: Really friendly staff! Probably the best dental office I’ve been to in years (and I travel for work so I’ve been to many).
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Fantastic experience: The office is great and front desk really helps you out, if you go there ask for Haden and he will definitely help out! Amazing place and really helped me out!
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Fantastic experience: i would recommend this dental office to anyone! i have dental trauma and anxiety and the staff made sure i was comfortable and made sure to explain everything they were doing. Haden especially was awesome! We have referred two people here just for his amazing customer service as well as him being extremely knowledgeable in all the questions we asked.
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Fantastic experience: Mesquite Dental Group- Towneast Dr. Chen is the best. I bother her with all of my dental disasters and she remains polite, professional but realistic. It's a new crew but everyone is professional and polite as well.
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Fantastic experience: I had a very good experience. The staff was very friendly,nice and helpful. I look forward to using them again.
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Negative experience: They want to sell deep cleanings and charge you $20 for fluoride when all along my insurance covers them. I’ve been going here over 5 years and will never recommend this to place to anyone. They do not value customer care, the staff has limited knowledge about dental health and hygienists are out to take your money. Don’t waste your time! You will not like it here. Long wait time, no weekend availability, limited doctors and they only come certain days out the month.
Thank you for your feedback. Please call us at 972-270-7210 to discuss how we can work toward improving our service in the future. We look forward to hearing from you soon.
Negative experience: Dentist office is horrible. Staff is unprofessional. My son received braces and once braces were removed we did not receive the necessary follow up care. I have a family of 5 and we slowly moved away from this facility for lack care and knowledge
Thank you for taking the time to leave us feedback. We strive to do everything we can to make sure that we meet our patients' needs. If you're willing, please contact us at 972-270-7210 to discuss how we can do better moving forward.
Fantastic experience: They were very helpful, informative, and patient of all my questions regarding my appointment.
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Fantastic experience: Mesquite Dental Group is Amazing! My husband had a dental emergency today, they were able to get us in and taken care of in a timely manner. This group is patient understanding and thorough. Thank you, Mesquite Dental Group, Ana, Jaime and Dr. Daison you made a stressful situation better in a snap!
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: AWESOME ON TOP OF AWESOMENESS!!!! I called this place due to my previous new dentist dropping the ball big time and wasting my time. I was so upset and the voice on the other end was very empathetic and personable to the point it calmed me immediately! Got in there and was very nervous and anxious BUT once again the staff and doctor calmed me and got me in ASAP to do the work that I needed. Mind you Ivy trash dental had seen me twice and scheduled a third before any work was done I can honestly say I appreciate Mesquite Dental and I think I found my new home. Thank you guys so much for being there for me!!!!!
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Negative experience: Refused service on the day of appointment, didn’t even bother to call before showing up to the appointment. Horrible customer service and service in general. Would not recommend this place to anyone!!!
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Fantastic experience: Maria has assisted on the past 2 visits, she has taken very good care of me and my needs.
Fantastic experience: This is my third visit - the service is always excellent. Rebecca does a very thorough and painless cleaning and Jaime is a great assistant. Maria does a great job of explaining the payment breakdown and options.
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Fantastic experience: We had a wonderful experience at Mesquite Dental Group and Orthodontics for my son’s very first dental visit. As a parent of a seven-year-old, I was a little nervous, but the dental hygienist was absolutely amazing—so patient, kind, and great at explaining everything in a way that made my son feel comfortable and relaxed. Dr. Youssif was attentive, gentle, and took the time to check in with my son and answer our questions, which made a huge difference. The entire visit felt welcoming and positive, and my son left feeling proud and happy instead of scared. Highly recommend this office for families and kids—such a great first dental experience!
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Fantastic experience: Came here for the first time last week for a routine checkup and my experience was great! Hayden helped get me checked in for the appointment seamlessly. I didn'thave my insurance card physically but he was able to make it work with a picture. Oanh helped get me prepped taking some quick xrays and also did a fantastic job with polishing at the end! And Dr Daison talked through everything he was seeing and doingduring the appointment as well as taking time at the end to answer any questions I had. Overall a great experience
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Fantastic experience: Dr. Shen and office were awesome. I look forward to my next visit.
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Negative experience: I have a really bad experience at this place. I liked my dentist who performed work but we had issues with our payment plan due to the government shutdown and communicated as such. Once everything was back on track I got back on the payment plan. I paid to get started and my next payment after that. They kept adding money to my amount owed. I spoke to several people that confirmed the lower amount and said sorry but again started to add more money to my account owed. I spoke Jonathan supposedly he’s the manager of the finances and he kept reassuring it’s fixed. I got another message about them sending my account to collections for a higher amount AGAIN after they charged my card for the payment plan. He now said he needs to do a ticket which may take a week even with high priority. They don’t care about you or your finances just keeping their business afloat by scaling prices and customers. I spoke lady in the front desk who was nasty until her colleague walked in from the back and she tried to switch her tone. I went above Jonathan to Dr. Saad Youssif, he was no help. He rushed me off the phone back to Jonathan. They also chose the codes that cost rather than using the free codes when running your insurance. They are a scam. Beware at all cost. Don’t say I don’t warn tpu. And CHECK YOUR BILLS WITH THEM!
Thank you for leaving us feedback. Providing our patients with outstanding service is something we take very seriously, and we want to do everything we can to make sure that we meet our patients' needs. If you wouldn't mind, we would welcome a call from you at 972-270-7210 to discuss your comments further.
Fantastic experience: This was one of the best experiences I’ve had at a dentist office! Everyone was so friendly and helpful! Maria took the time to explain payment options and got me the best rate possible! Dr. Shen was great as well! I’m happy I was able to find them and become a new patient! Thanks team for all your help!
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Negative experience: All I have to say is, if I cannot say some thing nice, I will not say anything at all! Well, after reading the other reviews I have to say a little more! Mesquite Dental Group you should be ashamed of yourselves! As hard as it is for people you all want to add insult to injury and try to rip people off! May God have mercy on your souls because you truly do not have to treat customers the way that you do! Well, it took me 5 days to go to another dentist office since this one refused to clean my teeth because I declined the $995 out of pocket deep cleaning for the periodontist disease that the hygienist said that I had! The dentist here said that I had two hairline cracked teeth that needed crowns immediately! The cost with my insurance for both was about $4,800. I knew something was up when they sent the little lady in to polish my teeth without cleaning them! I walked out after they told me that I would not be getting my teeth cleaned. My only regret was not telling my husband who also had an appointment at the same time that I was leaving. My new dentist that I went to not only cleaned my teeth with a regular cleaning, she told me, you have two teeth that may have cavities and need crowns, but, not Today! I asked her, “So do I have periodontist disease?,” She said, “You are boarder-line, but you don’t need a deep cleaning or anything!” She put such a big smile on my face with those few words! They cleaned and polished my teeth and sent me on my Merrily way with my dentist bag of goodies and my 6 month appointment! Mesquite Dental Group- thanks for the valuable lesson! Update: Hopefully this is the last one. I did want to mention a couple of things this Dental Office did. 1.) They checked to see if we had Dental Insurance and then scheduled us to see an Out of Network Dentist. Watch out for that. Our Insurance Company said it was our fault that we went through an Out of Network Dentist so they would not pay anything for the deep cleaning that my husband received. 2.) After declining the $3964.00 worth of services that were placed on a brand new credit card, the lady in the office lied and said it would be credited back on the card. The credit card company Community Bank, has been hounding us for 3 months for $4,800. We returned to the office today Dec 1, 2025 to see why we were still be hounded. Some kind of way, the $3,964 was mysteriously sitting on their books!
Negative experience: This office has very predatory and greedy business practices. They will unreasonably price you and push for services you don’t need.
Hello, and thank you for taking the time to leave us feedback. We take it very seriously and would really like to discuss it with you. If you would be willing, please contact us at 972-270-7210.
Fantastic experience: Maria, dr daison and Carlos all did great jobs. Very satisfied with the service I received.
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Negative experience: I am extremely disappointed with the experience I had at this office. My appointment was automatically cancelled simply because I did not confirm it—something I was never told was required. The office manager explained that if a patient doesn’t confirm, they assume the patient is not coming and give the slot to emergencies because the providers’ time is valued. While I understand managing emergencies, this policy was never in place during the many years I’ve been a patient, even before they became part of Smile Generation. Although they still agreed to see me that day, the lack of communication was unacceptable. At no point was I informed that failing to confirm would result in my appointment being cancelled. Had this been clearly communicated, I would have confirmed without hesitation. Instead, I arrived expecting a normal appointment only to learn it had been cancelled without my knowledge. After being a loyal patient for so many years, this was frustrating and disappointing. The way this situation was handled showed a clear breakdown in communication and respect for long-term patients. Because of this, I will no longer be returning as a patient
Thank you for your input. If you'd be willing, we would like to discuss how we can improve at Mesquite Dental Group and Orthodontics moving forward. Please call us at 972-270-7210. We hope to hear from you soon.
Fantastic experience: The best Dental Group! All staff welcomed me from the moment I walked in. Ana is the best, she is patient in explaining the process with me prior to my appointment and answered all my questions. Ms. Ana has helped me understand my treatment plan. Dr. Yossif, he’s very knowledgeable and dental assistant Carlos helped make me feel at ease during my procedure. I would highly recommend to check them out, all the staff and doctor’s are amazing! This is a hidden gem in Mesquite. I would highly recommend to visit this Dental Office, everyone here has made my overall experience great!
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Fantastic experience: Thank you Ms Anna went the extra mile to accommodate my situation and was very professional and polite. Great staff as well
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Fantastic experience: Very professional! They took my thoughts and concern seriously and took the time to explain everything in detail.
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Fantastic experience: Dr Youssif and Carlos are excellent. The best dental appointment I have ever experienced. Everyone in Mesquite Dental Group are top notch professionals. The dental office is a one stop shop for all your dental needs.
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Negative experience: The front desk person was rude and not helpful at all barely said a few words. They just want to sell you deep cleanings and expensive treatments. I told them I only wanted the one covered by my insurance plan, because this time I didn’t want the deep cleaning (I’ve had too many expenses), but she refused. She said it wasn’t possible, that I had to follow the treatment plan I already had. I ended up having to cancel the appointment, and she just said, “OK, you can go now.” I think all those positive reviews are probably because they offer discounts.
We value your feedback and strive to provide an excellent experience at Mesquite Dental Group and Orthodontics. Please call us at 972-270-7210 to discuss ways we can work toward improving our service moving forward. We hope to hear from you.
Fantastic experience: Dr. Shen does amazing work! She and the staff are extremely professional and office is very clean. I highly recommend the Mesquite Dental Group!
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: Awesome service !!! Staff was great !!! Jazmin, Irene, and Dr Youssif were top notch and made sure I was comfortable!!!!
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Fantastic experience: Very recommended, great staff, thanks Dr Youssif, Irine, Maria was very nice
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Fantastic experience: Got a tooth extraction done today. This process was so amazing and Dr. Youssif and his assistant Irene were 100% in sync and made this very stressful experience just as easy as the day is long. I havint been to the dentist in YEARS. And they really know how to take care of you here!
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Fantastic experience: I had an awesome experience at mesquite dental. Phuong did an awesome job with my cleaning. Dr. Shen was great! She answered all of my questions and was super helpful.
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Fantastic experience: she was so nice and very professional. Always had a smile
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Fantastic experience: Dr. Daison and Irene, Kim, Kayla, Haiden are all SOOOOOO very great. 10/10 I do recommend they were so helpful and gave me so much knowledge, they were very professional , understanding, patient and kind I really appreciate them a lot!
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: Excellent, service very knowledgeable. Miss. Irene, great assistant. Dr. Youssif very knowledgeable, and the healthcare coordinator very clear explanation on the matter
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Fantastic experience: Everything is great here. Everyone is professional, attentive and caring. I am so glad to have started coming here Dr. Youssef is the best. Jaime did a great job in assisting me. Very professional. Thank you Dr. Youssef and Jaime
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Fantastic experience: Very informative and great staff to work with. Maria and Dr. Shen were especially great.
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Fantastic experience: Dr phuong was great and treated my teeth very well it didn't hurt it all
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Fantastic experience: Rebecca and Dr. Yousiff are amazing. I am very terrified of needles and cleanings, but I have been coming to this office for years and when they changed over to these two individuals working here I was nervous. Dr Yousiff told me I needed a crown but I have never had one done before. I was scared but Rebecca made me feel so comfortable and reassured me that he was good and I trusted her and she was correct. They are the only ones I allow in my mouth. They are amazing.
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Fantastic experience: Irene was very informative and helpful !! 10/10 . She explained everything and helped me felt great after my appointment. I appreciate the work they do!
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: "I highly recommend Mesquite Dental Group and Orthodontics! My family and I have visited for routine cleanings and dental repairs, and the experience has been excellent every single time. The staff is outstanding—very professional, incredibly kind, and clearly highly qualified. A huge plus is that the team is multilingual, which makes communication easy and comfortable for everyone. We also appreciate their reasonable prices. They genuinely care about their patients, and because of the great treatment, we will definitely keep returning. If you need a trustworthy, full-service dental office, look no further!"
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Fantastic experience: Wonderful! Dr shen and Oahn took wonderful care of my 4 year old. So patient and kind! Thank you!
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Fantastic experience: I have always had a pleasant time here. The staff is always polite and open to answer questions.
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Negative experience: Came to this place based on great reviews, do not let that deceive you! I went in for a basic checkup and cleaning. The dentist hadn’t even stepped into the room and the dental assistant informed me that my gums were a bit inflamed. and asked me if I wanted a “scaling periodontal deep cleaning “ , I asked her if that was necessary . Before the dentist shows up, the office manager barges into the room and gives me quotes on the deep cleaning and said that I had gingivitis and that they could not do a basic cleaning, only polishing of the teeth. I was very upset because WHY is the office manager telling me that I have gingivitis?! Shouldn’t that be coming from the actual dentist?! So disappointing, all I got was polishing and floss on my teeth. I am now here a 2nd time and they are pushing me to purchase the deep cleaning again! I’m definitely not coming back ever. Major red flags at this place!
Thank you for taking the time to leave us feedback. We strive to do everything we can to make sure that we meet our patients' needs. If you're willing, please contact us at 972-270-7210 to discuss how we can do better moving forward.
Fantastic experience: I would highly recommend going with Dr youssif and his team for treatment he works extremely fast and was very nice and answered all my questions. Great dental experience with them
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Fantastic experience: Everyone from the assistants to the hygienists to dr. Shen were amazing and so nice. Also maria who helped with my insurance qoutes. All around an amazing team.
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Fantastic experience: Saad Youssif Is so caring & helpful! A total pro who listened to my concerns. The staff was professional & answered questions very competently. Everyone from the schedulers to the hygienists is fantastic - I cannot recommend them enough! I worked with Rebecca & Jaime - they were top of the group for sure!
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: Amazing experience. Been terrified of dentist my whole life. Fast but very patient focused. Absolutely no hic ups. Painless process literally.
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Fantastic experience: Great staff definitely recommend! Dr. Daison explained the whole process and walked me through everything he was doing. Irene was also very kind and made my experience great!
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Fantastic experience: Great experience from beginning to end. Dr. Saad was wonderful. I didn't feel a thing during the entire procedure. He and his assistant jaime did an excellent job and in a timely manner too. Highly recommend.
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Fantastic experience: I had a great experience with Mesquite Dental Group and Orthodontics. Well, as good of an experience one can have when visiting a dentist. The staff were all amazing, including Dr. Youssif and Rebecca! (Yes I stole their preexisting text)
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: 10/10 will book again I want to thank everyone who helped me through my appointment. Everyone was very respectful, caring..
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Negative experience: Apparently, they have a $60 deal going on right now for exam x-rays and cleaning. I don’t have insurance so I would have to pay out-of-pocket which is fine. But after my x-rays, they said I needed to pay $2000 for the cleaning which then they lowered to $900. I had called the day before to make sure the price was going to be $60 for a regular cleaning even if I needed a deeper cleaning and they had confirmed I could still do a regular cleaning, but of course the price went up the day of. This discrepancy obviously put the dentist, the dental assistants, and myself in an awkward situation where I ultimately walked out without even getting a cleaning. They wanted to charge me $60 just for a polishing and flossing. The advertisement is a complete scam and that whole interaction with the dentist, the dental assistants, and the office workers was a waste of time and a terrible experience. I never want to have to negotiate prices with five different people in the same office, as I lay in an exam chair ever again.
Thank you for taking the time to share your feedback. We would appreciate any opportunity to discuss this with you further. If you have a moment, please contact us at 972-270-7210.
Fantastic experience: Had a great experience today at Mesquite Dental Group & Orthodontics, from the great hospitality of Irene while taking my X-Rays to the professionalism work of Mr. PhounG. Everything went well and smooth.
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Fantastic experience: Leaving a review after my third visit-theres not another place I would recommend iver mesquite dental group so far. Everyone I’ve interacted with has been exceptionally kind and professional, I’ve had several extractions done all fairly quick and without issues. Highly recommend this place, they’ve gone above and beyond to make sure I’m taken care of
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Fantastic experience: I highly recommend this amazing office! I had such a great experience as soon as i walked in the door the front office greeted me and made me feel very welcome. Dr. youssif is a great doctor explained everything about my treatment & made feel very comfortable. I can’t recommend this office enough! The whole staff is amazing !! Thank you all so much.
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Fantastic experience: Dr. Shen is the best! I met her when she was doing her residency. I am very proud of her and her accomplishments. The entire personal was great! They even help my husband and accomodate all our needs! Thank you!
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Fantastic experience: Dr. Daison was really knowledgeable and was looking for my best interest in regards to my tooth extraction! Phuong and Carlos were attentive and friendly while informing me of the process for teeth restoration and the treatment necessary! Phuong also helped me get a really good price for my treatment Hayden and Anna were very polite and helpful in setting up my appointment!
Thank you so much for your review! We’re always glad to receive great feedback!
Negative experience: I visited this office based on a strong word-of-mouth recommendation and was very impressed with the dentist. She was knowledgeable, kind, and professional, and I truly wanted this to be a positive experience. The dental assistant who helped me was also very nice and helpful, and the rest of the staff treated me respectfully. Unfortunately, my interaction with the front desk receptionist, Anna, was disappointing. I was quoted $960 for a periodontal deep cleaning, which my insurance later confirmed should have been $180 with a $5 copay. I had thoroughly checked with my insurance beforehand and again after my visit, and both times confirmed the correct amount. When I questioned the discrepancy, Anna was argumentative, and it appears she was quoting me out-of-network costs despite my insurance showing the office was in-network. After I agreed to pay her amount to avoid a surprise bill, she began speaking about me in my presence. Because of this distraction, I also did not receive the referral I had come in for. I later learned they offer “spin the wheel” discounts for patients who leave positive Google reviews, but not for honest or mixed feedback. I was not offered this promotion. This raised further concerns about transparency, especially since an incorrect copay likely meant other quoted treatment costs, such as my wisdom teeth removal, may have also been inaccurate. While I greatly respect and appreciate the dentist’s professionalism and the kindness of the dental assistant, the front office’s conduct and pricing inconsistencies left me unable to proceed with treatment here.
Thank you for leaving us feedback. Providing our patients with outstanding service is something we take very seriously, and we want to do everything we can to make sure that we meet our patients' needs. If you wouldn't mind, we would welcome a call from you at 972-270-7210 to discuss your comments further.
Positive experience: Best experience ever, Dr. Daison was amazing, gave me best options for my treatment. Anna was very sweet and very kind.
Thank you so much for your review! We’re always glad to receive great feedback!
Negative experience: You have to be careful in dealing with this Clinic. My impression is that they will take you for as much money as they can even when you have insurance. In May 2025 I went in for a root canal and a crown on ONE tooth. I had dental insurance. I was told that I would have to pay about $1600 up front and they will also claim about $1500 from my insurance, for a total of $3100, for ONE TOOTH. I requested a pre-estimate be sent to my insurance company before I commit to the procedure. I was told it would take months. I then contacted my insurance company and based on the codes they notified me I would have to pay a total of $650. I had the procedure done in June 2025 and I paid the $650.I was told by the Clinic that I had paid in full and had no further balance. To my surprise I received a bill from them in July 2025 to say I owed them $52.I contacted the Insurance company and they said I had no further balance. However I went ahead and paid the $52. Well about two weeks later I received another bill from them to say I owed them another $112.All this after being told in June that I had no further balance. I am in the process of filing a complaint against them as well as filing a report with the FTC. It seems that they will rip you off for as much as they can. Please do your research before signing with this clinic.
Hello, and thank you for taking the time to leave us feedback. We take it very seriously and would really like to discuss it with you. If you would be willing, please contact us at 972-270-7210.
Fantastic experience: This office truly cares about their patients needs. Maria helped me understand the way my insurance works and also helped me out with my situation financially to get my treatment done. Odette was also wonderful and made me feel comfortable. Will highly recommend this office to all my friends and family.
Thank you for the great feedback! You really made our day today.
Fantastic experience: I love this place , Rebecca did a great job with my cleaning and she’s the best .. doctor Shen is the best. Ana is a great healthcare coordinator! I love this place.
Thanks for the excellent feedback! We really appreciate it.
Fantastic experience: Dr. Youssif was excellent - great bedside manner and explained everything in detail. Scheduling an appointment was easy. All staff are professional and courteous. Highly Recommend!!!
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: Great services, friendly staff also willing to work with you on scheduling & pricing glad i switched from my former dental office
Thank you for taking the time to leave us feedback.
Negative experience: Went for a basic cleaning and was told I have a gum issue that would require a 3,200.00 deep cleaning and I had to pay $1,200.00 after insurance. I went somewhere else and found that a basic cleaning was all I needed. Also if I did get the deep cleaning I would only pay $900 out of pocket so it would have been so much cheaper with insurance at other places. I knew it was a rip off when I asked them to print the 4 pages of work they claim I needed and they printed it but took the prices off. They will rip you off and offer you take out a credit loan to help rip you off.
Thank you for your input. If you'd be willing, we would like to discuss how we can improve at Mesquite Dental Group and Orthodontics moving forward. Please call us at 972-270-7210. We hope to hear from you soon.
Fantastic experience: Dr Youssif and Oanh are excellent services and Phuong is amazing for helping my teeth clean. I would recomeded to all my friends and family.
Thank you so much for your review! We’re always glad to receive great feedback!
Fantastic experience: I'm incredibly glad I decided to visit this office for my cleaning and work I needed to get done! I'm impressed with the incredible work Dr. Shen did. She took the time to explain every procedure she was performing, helping me gain a better understanding of my oral hygeine. She also was very attentive and made sure I was comfortable the whole procedure. I'm so happy with the amazing job she did and her professionalism. I would also love to commend the dental assistant Irene's attention to detail too. Irene and Dr. Shen's synergy was great. The whole office was amazing (big thanks to Ana, Jonathan and Phuong too). Thank you for making my dentist visit so enjoyable!
Thank you for the great feedback! You really made our day today.
Fantastic experience: Mesquite dental group has been nothing short of a blessing both financially and emotionally! I struggle with dental anxiety, however the compassion and attention to detail has made the road to better dental health bearable. I recommend this location to all my friends and family. Thanks again to Maria and Dr Daison for the outstanding care!
Thank you for sharing such positive comments! It really means a lot to us.
Fantastic experience: I came in for a cleaning and my experience was great! Super fast to be seen and they were really friendly people. Jonathan was at the front desk and was very welcoming and personable. Ana was super sweet and professional and worked well my dentist Dr. Daison. He was super thorough with his explanation of the plan and was always making sure I was comfortable and not in too much pain during the cleaning. It's hard to find a dentist with good people, so I'd totally recommend.
Thanks for the excellent feedback! We really appreciate it.
Fantastic experience: I enjoyed my dental visit. My hygienist was very personable. She explained my procedure as she was cleaning. Also gave good tips for cleaning at home. Definitely will be returning to this dental office.
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: Great staff and professional doctors. Jonathan, the manager was beyond helpful and really took care of me. You can tell the staff really cares. I would recommend coming in and giving this office a try.
Thank you for sharing your feedback with us. Your opinion plays an integral part in our customer service.
Fantastic experience: I love this dental group. The staff is friendly and professional. Ana was kind and extremely helpful. Jaime and Dr. Shen were both incredibly professional and did an excellent job educating me on the state of my teeth—no scare tactics, just facts. I highly recommend this place. 10/10.
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Fantastic experience: I have had a great experience! I had my braces here and my hygienist is Phuong, he’s the best! Overall a great place! Definitely recommend!
Thank you for the great feedback! You really made our day today.
Fantastic experience: Thank you Dr. Shen, Assistant Irene and Hygienist Rebecca. These 3 ladies services were great. They were efficient and kind. It had been a while since I last been to the dentist. However these ladies made me happy to consistently take better care of my teeth and go to the dentist.
Thanks for the excellent feedback! We really appreciate it.
Fantastic experience: Dr Youssif was amazing. His work, simply said is beautiful. He will be my primary dentist from now onwards.
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: Phuong is great at cleaning it doesn't hurt at all love him. Dr youssif did a great job on my crown i couldnt tell it was a crown it looked so good
Thank you for sharing your feedback with us. Your opinion plays an integral part in our customer service.
Fantastic experience: I had an outstanding experience at Mesquite Dental Group! Dr. Daison is truly one of the best dentists I’ve ever had—professional, gentle, and thorough. He took the time to explain everything clearly and made sure I was comfortable throughout the entire visit. A huge thank you to Irene and Ana, the dental assistants, who were both incredibly friendly and attentive. They helped create a calm, welcoming environment from the moment I sat in the chair. And shoutout to Jonathon, the office manager, for being so organized and helpful with scheduling and insurance questions. The whole team works together seamlessly, and it really shows. Also it’s close to home’ so will be coming for all my treatments as well as I would refer to all my family and friends. Highly recommend Mesquite Dental Group to anyone looking for top-notch dental care!
Thank you for the great feedback! You really made our day today.
Fantastic experience: Im at very very nervous person when it comes to going to the dentist. My blood pressure goes up. But Dr. Youssif was very patient with me. He allowed me to take breaks when I raised my had and spoke to me in a kind voice, which made me feel comfortable. Thank you Dr Youssif you did an awesome job.
Thanks for the excellent feedback! We really appreciate it.
Fantastic experience: I’ve been coming to the office for years. Dr. Shen is my all time favorite. Dr. Yousiff is amazing too. Haden is fantastic, love the cowboy boots. Jaime has the skills to calm you if you anxious. Phuong will keep your gums clean and healthy. Everyone is great and takes time to answer questions.
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
Fantastic experience: Every person I met in the office at Mesquite Dental Group was courteous friendly and professional. They really took the time necessary to do everything right – and as a new patient they explained everything very well also Carlos was very attentive & caring I had a Great dental experience! Thank you
Thank you for the great feedback! You really made our day today.
Negative experience: I have gone to my dentists for years and years every six months for regular cleanings. Then I moved to the Mesquite area and went to this dentist for a cleaning. The moment I walked in they asked me if I wanted a deep cleaning. I said that I just wanted the cleaning covered by my insurance. After taking X-rays they informed me I needed a $1200 deep cleaning not covered by my insurance. And they refused to do the regular cleaning covered by my insurance. I saw that another person who reviewed this company and gave a negative review for exactly the same kind of suspicious shenanigans. They apparently only wanted me as a customer if they could bleed me dry with something that I never needed in the past.
We value your feedback and strive to provide an excellent experience at Mesquite Dental Group and Orthodontics. Please call us at 972-270-7210 to discuss ways we can work toward improving our service moving forward. We hope to hear from you.
Fantastic experience: My dental hygienist Rebecca is thorough and swift and a delight. Dr. Youssif is a joy to work with an is an excellent dentist.
Thank you for sharing such positive comments! It really means a lot to us.
Fantastic experience: By far the best experience I have had for dental office! From setting up an appointment all the way to the financial with Anna it was by far amazing! Definitely coming back and recommending this office.
Thanks for the feedback! We strive to provide excellent service to our patients at Mesquite Dental Group and Orthodontics.
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