Rock Family Dental

Fantastic experience: They are super great. Efficient and give helpful info. I need to Floss more and they were kind about it, but encouraging haha. Sandra is the best Hygienist I've ever had! She is super thorough and helpful, was giving tips on how to use a water flosser, encouraging me nicely with what she does to keep up on flossing, like keeping a flosser on her nightstand to use when she's scrolling before bed haha. I wish tipping was a thing for dental professionals, because she deserves a big tip!

Fantastic experience: Is amazing place ❤️❤️❤️❤️❤️

Fantastic experience: I had a crown come loose last night and yhey were able to work me in asap this morning. Friendly staff, great bedside manners, and the dentist is very empathic and easy to talk to. They also give the best cleanings in area! I’ve been several places and they are by far the best!

Fantastic experience: The entire staff is great! Very helpful and accommodating. I’ve never felt pressured to make a quick decision and I have always been given multiple options. Highly recommend

Fantastic experience: Very professional group

Fantastic experience: Fast friendly and courteous

Fantastic experience: I am very pleased with the crew at rock family dental in Springdale. I’ve always had a great experience during my visits, whether getting my teeth cleaned or having dental work done. They are the best!!

Fantastic experience: Professional, friendly, efficient. Clean and safe. Great place!

Fantastic experience: My experience was very positive, everyone was quite helpful

Fantastic experience: Very professional and friendly.

Fantastic experience: The best dentist office I have been to for myself! They are always so nice.

Fantastic experience: Great staff! Very friendly & professional !!!

Positive experience: Overall friendly hygienists and dentist, but the hygienist I had was kinda rough with the tooth pick/scraper, making me bleed more than normal.

Fantastic experience: Rock family dental is very good and nice people

Fantastic experience: Very kind and explained options clearly.

Fantastic experience: Dr. Orr and dental hygienist Tamara are amazing. I have been going here since 2019, and they have done such a great job. They are talented, professional, and kind.

Fantastic experience: Perfect, always willing to give the best options for patients.

Fantastic experience: Employees were nice and they were Very efficient and cost less than other places I know of. Did a great job

Fantastic experience: New patient. Very friendly staff. They took great care of me. Highly recommend.

Fantastic experience: Very professional and caring. Made me feel comfortable with no pain at all.

Negative experience: Randomly decides 6 years after service to "Reverse Adjustment Errors" and try to charge me over $300 for old dentist work.

Negative experience: When i got my dentures done I told them they was to big years ago and I called them and they told me they can't fix them that is very very wrong I can't even wear them at all. I can't work so I can go buy me other set. Thanks alot for not do me right and and fixing then or making them to fit. All you all want is them money......... hpw would you all like going around with out no teeth its not fun .like to a family thing and you are the only one that don't have teeth.. I WILL tell people not to go to you all or Have a lot lot lot of money

Fantastic experience: Very courteous staff!! Took all safety precautions very seriously. Tamyra was very efficient with great customer service skills!!

Fantastic experience: Great experience. They went over and beyond to get me in quickly!

Fantastic experience: I love this dentist! This is one of the first dentist I’ve been to that has prioritized my time. They are always quick, friendly and efficient with my time. They send plenty of reminders and are great about rescheduling if you need to.

Positive experience: The dental techs made my big boy less afraid. Thank you.

Fantastic experience: Really good staff! Had me in pretty quick and had my tooth out just as quick! Highly recommend them! Especially if you have Carla as your dental assistant she is the best!!

Fantastic experience: I'm new to the area and needed to establish regular care again. I'm so happy I found Rock Family Dental! Everyone was very nice and professional. Everything was explained to me thoroughly, and I left feeling comfortable and confident in my care plan.

Fantastic experience: Great staff!! Had a great experience, would absolutely recommend!!

Fantastic experience: They all do a great job gentle with how they work on my teeth..

Fantastic experience: Great!!

Fantastic experience: I was pleased with the visit. They were very professional and cleanliness was their top priority. I feel good about choosing Rock Family Dental.

Fantastic experience: The place is very nice and clean, the people there are always nice and have smiles on their faces. Dr. Orr is really good, he is patient with you and talks good about what's going on and things. Highly recommend this dentist.

Fantastic experience: Best dentist! Fast, efficient, very polite. I felt like I was getting the royal treatment. Would recommend above other dentists I’ve had 100 percent

Fantastic experience: Awesome place, best dentist I have ever had, 10 out of 10 would recommend

Fantastic experience: Great experience. Speedy

Fantastic experience: A pleasant cleaning and staff

Fantastic experience: Being born with a severe double cleft lip and palate I was a challenge for them, but due to their professional persistence I will soon have a beautiful smile for the first time in my life at 69 years old! Thank you all so very much and God bless you guys, gator

Fantastic experience: I’ve had a few cleanings and a cavity filled here. This is my favorite dentistry I’ve been to. The staff are all incredibly nice. The environment is calm. Dr. Orr is very nice and talented. I plan to stay here for as long as I live in the area.

Fantastic experience: The entire Rock Family staff is very welcoming and nice!!

Fantastic experience: Me and my boyfriend both come here and with us both having major anxiety about going to the dentist, they’re so sweet and understanding while providing excellent and gentle care on our teeth. Couldn’t recommend them enough ❤️

Fantastic experience: The staff are Amazing! They are all so kind and thoughtful!!

Fantastic experience: Love love the staff. Calming and fun. Highly recommended

Negative experience: Staff is nice, but if you are handicapped, be prepared for a struggle. There is a sidewalk ramp, but no button to push for access. So unless some nice person holds the door open you will have to try and open yourself. I spent the day there with my mother, and it is pretty hard to push a chair and hold the door open at the same time.

Negative experience: Careless with X-Rays & No Accountability – Do NOT Take Your Kids Here! I am extremely disappointed with my experience at Rock Family Dental. From the moment I expressed concerns about radiation exposure for my son, the staff dismissed my worries with incorrect and misleading information. I requested a properly sized lead vest for my child, only to be told it was "better not to wear one" because it would make the radiation worse—which is completely false and dangerous advice. To make matters worse, they took a panoramic X-ray but then claimed the vest (which they shouldn’t have even used in that type of image) interfered with the results, making the whole thing useless. Then, they had to retake one side of his mouth three times because they couldn’t properly use their imaging device. Their excuse? They were "trying to be gentle" with my son—except now he was exposed to unnecessary extra radiation due to their incompetence. When I raised my concerns, the doctor had the nerve to suggest I take my son elsewhere instead of owning up to their mistakes. If they knew they couldn’t handle pediatric X-rays properly, why didn’t they say so before putting my child through this? Parents, BEWARE: This place does not take radiation safety seriously, gives false information, and refuses to take responsibility for their errors. My son was exposed to more radiation than needed, and the images were worthless due to their poor technique. There are much better dental offices out there—avoid this one at all costs.

Positive experience: They got my grandson in & out in about 30minutes.. They were polite, the place was clean & everyone there was very nice...

Fantastic experience: I wanted to take some time before reviewing. I have been here three or four times, and I cannot speak highly enough of Rock Family. Sandra is a most excellent assistant; her communication skills, thoroughness, and touch with the tools are unparalleled for me. There is a good vibe at the office, everyone seems to get along well, and I really appreciate the dentist there. He always is kind and has a gentle manner. He seems thorough, informative, and skilled with the tools. He took the extra time to make sure my bite was perfect after fixing my cavity. The texting reminders were on point, and the office staff was very responsive to my questions on many occasions. Highly recommend.

Fantastic experience: It was great! I took a cat nap and accidentally bit the nurse! She is right I am lazy little bit of flossing!

Fantastic experience: The staff at Rock Family Dental are so friendly and always smiling. I highly recommend Dr. Orr and his staff!

Fantastic experience: Dr Orr is the best. He is knowledgeable, honest and straight forward. He is so kind and takes the time to listen to your concerns and reassure you. I love SANDRA AND THE OFFICE STAFF TOO. They always make me feel comfortable and appreciated.

Fantastic experience: Rock Family Dental makes visiting the dentist an easy and efficient experience. The staff is first rate and they always make me feel comfortable.

Fantastic experience: Prompt and always on schedule! Efficient and kind. Caring about patients’ comfort. Clarifies procedures and open to any questions. Love the staff and dentists!!!

Fantastic experience: Great dentist practice! Very nice staff, they’re comforting, kind and good at their job. Would definitely recommend!

Fantastic experience: Everyone is very friendly and very knowledgeable

Fantastic experience: The staff is friendly and cares the only down side is they don't do root canals

Fantastic experience: Great Staff, great service and no wait time. Very friendly bunch thanks for all that you do!

Positive experience: My son went in for annual checkup and they were more than friendly and patient with him despite his disability and anxiety. They made him feel comfortable, and expressed the importance of good dental hygiene. He left with free tools for cleaning and brushing his teeth, which made feel happy..

Fantastic experience: Rock Family Dental clinic has provided excellent dental care for me Dr.Orr is experienced professional and provides adequate dental care after proper diagnosis of dental ailments The office staff is courteous and compassionate I would recommend Rock Family Dental clinic to anyone who is looking for excellent care and services I also was provided much needed excellent dental cleaning at Rock Family Dental clinic Overall I have received excellent dental care at Rock Family Dental Dr.Orr is very competent in diagnosis and referral for management of teeth and gum disease Addition of Orthodontics care at this facility will further add for my continued dental care at Rock Family Dental HARI ( Harry) KAPUR HARI( Harry )KAPUR

Fantastic experience: I very like How are patient and very delicate to care us

Fantastic experience: My temporary came out and got broken up and they got me in to replace it in a few hrs.

Fantastic experience: Dr. Orr and his staff are awesome! They explained everything to me. They helped me to understand what my insurance would and would not pay. I like that they text me to remind me of appointments. They go above and beyond in their care. I highly recommend Rock Family Dental.

Fantastic experience: Always quick, efficient, professional and honest. No pressure to fill cavities that aren't really cavities.

Fantastic experience: I love this dentist office. I have never had a bad visit and have been going over 2 years. The staff is wonderful, the doc is wonderful, seriously very friendly and alwaya ready to help no matter the issue or question. The Dr. Is gentle and thorough and very patient. As someone with bad dental experience I cannot praise this place enough. Such a great place!

Fantastic experience: Very nice staff and great at giving pain free shots!

Fantastic experience: They were really fast easy and good.

Fantastic experience: Got me in as soon as possible to take care of my tooth pain and handled with care.

Fantastic experience: I recently had to find a new dentist since my work switched us from delta dental to metlife and my previous dentist no longer accepts metlife. Im really glad I found this place. Everyone was friendly and very helpful. Dr. Orr was amazing on setting up my tooth for a permanent crown. The whole visit was as not as stressful as a dentist visit normally is. I was very worried about finding a new dentist who knew what they were doing and I'm glad I found this place!!

Fantastic experience: Excellent dentist & excellent staff. Made me feel at ease.

Fantastic experience: Staff are always friendly and helpful. They do a great job. We highly recommend this dental practice.

Negative experience: I have been a patient here since before it was bought out and became Rock Family Dentistry Dr. Orr has always been friendly and kind to me but lately his front desk staff is so rude I recently had a baby and while I was pregnant, I was having so much pain. I called a couple times to get in and they were so rude to me on the phone told me they couldn’t get me in for a couple months that I should go somewhere else I couldn’t believe how I was treated. I then called again to ask to speak to a manager, and one of the girls proceeded to tell me that I have no so three times and that’s why I’m being treated this way, which is a lie. I would never no-show an appointment so the note they put in my chart Was probably done by the miserable front desk girl who was so rude to me on the phone! I will in fact be going some where else I was hoping maybe it was just one very unhappy lady that I had spoke to, but it seems to be the norm now I have been in the healthcare field 14 years we would never allow people to treat our patients this way! If you are so miserable with your job, I suggest you get out of the medical/dental field and it is sad that they are allowed to treat patients this way especially because I have been a patient 5+ years and I was pregnant I ended up having an infection in my tooth which could’ve hurt my baby and could’ve been really bad. I would not suggest going here. Hopefully they can train the front desk better or maybe hire kinder more empathetic employees

Fantastic experience: Rock Family Dental was a great experience for me. Everyone was so professional but did not lose the friendly to do so. Highly recommend.

Fantastic experience: Kind, courteous and over all a great experience. Would highly recommend.

Fantastic experience: Dr Andy and his staff were Great! Very professional, on time with appointment and diagnosis with my needs.

Fantastic experience: After moving to NWA, I had to get established with all new doctors. I started with those that were covered by my insurance and then went to the reviews. I’m doing so, I found Rock Family Dental, on Sunset. The staff was friendly, professional, and on time! They sanitized everything throughout my visit and were very knowledgeable. I hope you consider Rock Family Dental when choosing your new dentist. You won’t be disappointed!

Fantastic experience: The staff here are amazing. They’re the best staff I’ve ever had at a dentists office. They took excellent care of me with helping me stay healthy and I can’t recommend them enough.

Fantastic experience: Great visit & care. Dr. Orr is very personable, while paying attention to every detail of the procedure. One hundred percent confident of the care I received.

Fantastic experience: Love this clinic! And staff!! They are always good to my family!

Fantastic experience: Every time I've been here it's been a great experience.

Fantastic experience: The day that my Daughter had her appointment. There was a short wait time . Everyone was very professional.

Fantastic experience: My first visit to this location and they were very thorough with explaining things and made me feel comfortable. They were welcoming and made me feel like I had been there for years.

Fantastic experience: Very professional and kind staff, dentist was and is very empathetic towards making sure I was comfortable.

Fantastic experience: Tamara, my hygienist was proficient & professional. As well as caring. She listened to my concerns & made sure the dentist addressed them.

Fantastic experience: Best dentist experience ever!! Excellent, caring staff. Thorough and timely! Very professional!

Fantastic experience: SPRINGDALE OFFICE IS AMAZING, WOULD RATHER GO THERE THAN THE FAYETTEVILLE OFFICE. SPRINGDALE IS MORE FOCUSED ON THE PATIENT AND TAKES TIME TO EXPLAIN IN DETAIL WHAT IS GOING ON WITH THE PROCEDURES STEP BY STEP.

Fantastic experience: Hands down,best dentist I have been to, everyone was very nice and made me feel at home.

Fantastic experience: Everyone was exceptionally warm and friendly. I felt genuinely cared for and listened to.

Fantastic experience: Great teeth cleaning and very nice dental hygienist. Would recommend!

Fantastic experience: Had my first experience at the Springdale location today for a cleaning. Shelby was outstanding!

Fantastic experience: Johni did a wonderful job and made me feel very comfortable!

Fantastic experience: Normally I go to Fayetteville office! But Springdale is just as awesome love them I highly recommend them

Negative experience: Don’t normally leave reviews but if you want a dentist office that picks up the phone within the first 17 times you call DONT GO HERE. I’ve been trying to reach them for over 5 hours, left voicemails. No response. How are patients supposed to get a hold of you?!

Fantastic experience: Great group of dentist and their assistant's. Thank you .

Negative experience: Front desk staff is rude and unprofessional. Dentist here cancel appointments once you are already in the office.

Negative experience: WORST CUSTOMER SERVICE EVER! I made sure to confirm my date and time for my appointment through their portal only to be told in person they cannot see me that day. I made the arrangements to attend my appointment on the day and time we agreed to and they would not honor it once I arrived and had no other appointments available.

Fantastic experience: I really enjoyed the experience. Great folks through the full process from sign in , techs, and dentist. Thank you!

Fantastic experience: If you have to go to the dentist. DR.Orr is very gentile and puts you ar ease. His staff is friendly and treats you like an old friend. Experienced. Been going to him since 2015 .

Negative experience: First time there. Very helpful and compassionate. Will update again, second visit not pleased with the results at all. Totally devastated. Stay tuned for more updates!

Fantastic experience: Great place to go. so friendly

Fantastic experience: The Doctors and Staff are so friendly and professional.

Fantastic experience: I am a big baby when it comes to going to the dentist. I shared that with them before we started and they could not have been any more gentle with me. I wont be so nervous next time lol