DentalWorks & Orthodontics Beachwood

Negative experience: I was initially a patient at their willoughby branch for years. In 2022 a new dentist came in, put a cap on that fell off shortly afterwards, And a filling had fallen out from that same appointment. They closed their practice and I was transferred to the beachwood location. They were extremely nice. I received several text messages leading up to my appointment where they refer to you as “royalty”. I was the only patient in the whole building at the time of my appointment. They fixed the same filling which fell out a month later. While having had fixed another filling, the assistance shaved an exceptionally large gap between 2 bottom teeth. As a result they will end up either needing a root canal or needing to be pulled. When I was paying the receptionist stated my ex husband had left money on my account, however we had been divorced for 5 years, he has never been to dental works or ever paid for my dental procedures. I paid my bill in full. I received a call several months later that there was an additional $40 charge that needed to be made and requested card information. I have asked to to be removed their system more then once and continue to receive calls from a man named Mike and Dan. It is affordable, but you obviously get what you pay for. Sadly, some dental malpractices can later cause some fatal problems. Your teeth and gums are connected to your heart. I would encourage seeking alternate dentists.

Fantastic experience: I enjoy my visit The staff and Dentist was very nice and friendly Thank you for my examine

Fantastic experience: The office is very clean and safe environment. The staff is friendly and very professional. The service is Great. My mother is 94yrs old and actually looks forward to her dentist appointments . They take good care of her making sure she's comfortable and worry free. She always leaves happy and smiling. Thank you Dr. Davis. You are the Best.

Fantastic experience: As usual wonderful dentist! Tooth is much better! I’m following now to Strongsville. Dawn

Negative experience: I don't normally leave reviews, but came here to warn any future patrons of this clinic. I scheduled a new-patient visit and cleaning with this clinic months in advance, after finding them through my insurance. I even received a confirmation text earlier this week, so I expected everything to be straightforward. When I arrived today, I waited about five minutes before anyone even acknowledged me. When someone finally came to the desk, she casually informed me that the office is closing next week and that they are no longer offering cleanings at all - only an exam and an X-ray. This was never communicated ahead of time. No phone call, no email, nothing. I rearranged my entire morning for an appointment that they knew they could not actually provide. Considering how difficult it already was to find a new-patient opening, this was incredibly frustrating and a complete waste of my time. The lack of communication and disregard for patients is extremely unprofessional. I would not recommend this clinic to anyone.

Negative experience: My biggest regret in life is coming to this dentist and trusting them first off I got teeth removed and I still got part of a tooth still there i got my teeth removed in march I have seen him several times since and it’s still there it’s hard to even make a appointment because they never answer the phone and when you’re on time for your appointment they still have you waiting long periods of time now it’s time for me to set up another care plan I call in yesterday to do that just to find out they are closing the beachwood location no heads up no nothing I regret giving them my money they wasted my time I wish I could just start all over and choose a different dentist someone who isn’t just in it for the money

Fantastic experience: The staff was friendly and professional. Dr Davis was amazing. He made me feel comfortable which is saying a lot for me. He spoke very clearly and made sure I understood everything that was discussed. Thank you. I had a very good appointment

Fantastic experience: Dental works in Beachwood is amazing with well informed, educated staff and genuine, concerned and caring dental professionals. I advised of a potential emergent situation with unusual pain and received a quick appointment to allay any concerns. Everyone there deserves a raise, well done and thank you for your service provided!!

Fantastic experience: Dr. Davis and his whole team are great! I am a new patient and when I arrived they made me feel very welcome and comfortable! I’m so grateful they were able to get me in quickly! They provided options and estimates for the work I needed, and were very patient with answering questions. Everything was quick, upfront and honest, and look forward to having them as my new care team!

Fantastic experience: Very impressive!!! The staff, including the Dentist, Dr Davis, were very pleasant, knowledgeable, empathetic and reassurance! The Dental Office very clean & modern, with a calming & relaxing atmosphere. Had to have 7 teeth extracted, Dr Davis was very formative, and extracted teeth without problems, using Lidocaine injections as the numbness agent! Highly recommend this Dr Davis Dental Work Office in Beachwood, Ohio Got my beautiful smile back with my well fitted denture partial

Fantastic experience: I was greeted by the receptionist with politeness and prompt attention. The financial person was very thorough and assured me she would get back with me with an issue I had with the bill. And the service that Dr. Davis and his dental hygienist provides is beyond thorough and I’ve been going to Dr. Davis for the last Seven years. And I won’t stop because he gives superb care and knowledge concerning the health of my teeth.

Fantastic experience: I had to change locations due to circumstances and I chose Beachwood dental works. I am so glad I did. I love the dentist. I love the office staff and I feel so comfortable and welcome when I’m there

Positive experience: I had a wonderful experience! Dr. Davis was very thorough in his exam and explaining my X-rays . The ladies in the office were very pleasant. The only thing that bothered me was not explaining the cost of everything that was performed. I went in with the idea that my insurance paid 100% but an additional X-ray was completed that my insurance wouldn’t pay for and I had to pay out of pocket. And that wasn’t in my budget! Overall it was the best dental visit I’ve ever had. I highly recommend them! Just get clarity of what you may have to pay!

Fantastic experience: Doctor was great, very knowledgeable and professional.

Negative experience: Great experience with the dentist and orthodontist! However, the Office Mgr/Billing Mgr (Lydia) is unprofessional and fails to take the initiative to get billing issues resolved in a timely manner and fashion. When I asked for her to put me in contact with her supervisor/manager she refused. She stated that, she “couldn't give that information out". She purposely, refused to put me in contact with her manager! It's been over 4 months and we still don't have this issue resolved! Other than that, everyone is professional and courteous.

Fantastic experience: First impression: very clean, very organized, very nice staff.

Positive experience: My experience with DentalWorks wasn't too pleasant. I was hurt with the roundaneck x-ray machine. It hit my right shoulder and half spun me to the right as it hit me. I feel the technician should have stayed with me. I had a black and blue bruise on my shoulder and it was painful and my neck hurts. The staff and dentist were nice and professional.

Fantastic experience: I was met and treated with respect and professionalism. All future treatment plans were explained and made available during as well as at the conclusion of the visit.

Fantastic experience: Today I was very satisfied with the service I received at Dental Works. The Dentist and staff was very attentive and professional. My next appointment will be for me to get my teeth cleaned which is very important. Thank you so much Dental Works in Beachwood Off Chagrin Blvd.

Negative experience: Very bad service, they canceled my appointments on three occasions, they give you a cost and then they increase it without explanation and finally the removal of staff in each appointment attends you to someone different. I'm not coming back.

Fantastic experience: Quick dental service, on time, friendly staff, and the staff care about the patients. Thank you!

Positive experience: My expiration for ten years was awesome in their former Mentor and Willoughby offices. Mayfield was good for a year. Then turned into a horrible experience which then had me hi to Beachwood which was also not a good experience. I had some work done but they billed my insurance company for services I did not have also billed for a partial plate which I also do not have. This is insurance fraud and Medicare fraud. I’ve tried for five weeks to get this fixed to no avail.

Fantastic experience: The team at DentalWorks are extremely accommodating. They are willing to do the work in even if it meant working into the evening to meet my deadline. I appreciate the team’s professionalism and expertise.

Fantastic experience: Was fit in quickly for an emergency. All the office staff was nice and non judgemental. Would highly recommend

Fantastic experience: Been a long time since I seen a dentist I’m embarrassed to say but the dentist is fabulous. He made me feel comfortable and I was so glad I went. I would highly recommend him.

Fantastic experience: All the people were sooo nice and friendly. Im glad that I chose them

Negative experience: Bad experience as a customer. Waited longer than I’d like after my scheduled time, in the back and after the work was done writing up a plan. The hygienists weren’t overly friendly and one was playing music on her phone with commercials while working and competing with office radio. Just felt like a transaction and not very personable. It seemed like there were some technical difficulties with administration system, probably not receptions fault though. I got records of my X-rays back quickly which is good but I am seeking another option. It just didn’t feel right to get the work needed by this place.

Negative experience: Called me last minute to cancel my appointment telling me my insurance isn’t accepted when I scheduled weeks ago. All she had to say was “I’m sorry” unbelievable.

Fantastic experience: Had to have my upper denture repaired until my New Ones come. Got a Prompt Appt and they did a Great Job, Thanks Dental Works, and Thank You Kaytlin

Negative experience: I scheduled a same-day appointment for a crown and filling and made sure to inform the office twice ahead of time that I would be arriving slightly late. On both occasions, I was assured it would be fine. Despite arriving just two minutes later than the GPS-estimated time — which the office had been made aware of — I was met with hostility and disrespect. The dental assistant was dismissive, avoided eye contact, and spoke in a rushed, aggressive tone that made me feel extremely unwelcome. As someone whose first language is not English, I was already trying to follow along carefully, but instead of patience or clarity, I was met with frustration. At one point, she even slammed instruments onto the tray — an act I found completely unprofessional and inappropriate. What made matters worse is that I was told this was just an “emergency” appointment, not for a crown — something I never agreed to. When I later followed up with the third-party service that handles their scheduling, I was told clearly that my appointment had been booked for a crown and filling. In other words, I was misled by the office staff — whether to justify turning me away or cover up a scheduling error, I don’t know. This entire experience was upsetting, confusing, and unacceptable. I have documented everything and am taking appropriate steps to report the incident. Patients deserve professionalism, respect, and transparency — none of which I received here.

Fantastic experience: Great staff!!! Made me feel very comfortable

Negative experience: Receptionist is VERY rude and spoke to me in a condensing way. Should be fired!

Fantastic experience: Dr. M. DAVIS, is an AWESOME Dentist! His ability to get the job done with precision and skill all while dealing with various patients, who's appointments are all for different reasons. I'd recommend Dr.M.DAVIS as a Dentist for anyone that has issues with needles. He's got skills and is very patient.

Fantastic experience: I won't see anyone other than Dr. Mychael Davis

Fantastic experience: Great staff. Warm and comfortable atmosphere. Top quality expertise and professional experience. Special shout out to Dr. Davis, listening skills and attention to detail, par excellent.

Fantastic experience: Excellent service, Dr Davis, Sharelle, the entire team awesome, no complaints only compliments, I Love this office, very professional yet friendly, they are very personable, highly recommend.

Fantastic experience: Staff is great . Service is exceptional I recommend this Dentist and staff to everyone.

Negative experience: My only experience with DentalWorks is taking over half an hour to set appointments for my two sons, letting the rep know that the boys are on Medicaid, and then learning only the day before the appointments that DentalWorks doesn't actually take Medicaid patients, even though DentalWorks is listed as a provider on the boys' Medicaid dental portal. Please do better to train your staff to not set appointments for people you aren't prepared to service.

Negative experience: Save yourself time and money—this place has serious billing issues. On top of that, I had to have my dental work redone by another dentist because the original job was poorly done. Avoid this place at all costs!

Positive experience: Not the fault of this specific dental office in Beachwood/Woodmere, but my dental PPO Aetna said Dental Works did periodontal work. Dental Works call center said they did periodontal work. I got to the office...They don't do periodontal work. This was not the fault of the office in Beachwood but the person or persons who run the Dental Works call center. They make it impossible to contact specific office for what you're trying to make an appointment or to get information to or from. And the people in the call center do not seem to be trained well since I asked several times with different people: "You're sure they do periodontal work?" and was told yes. Dental works needs to give far better customer service and specifically to each office.

Positive experience: The long wait was unpleasant. The staff was so professional and pleasant it made up for the long wait. Dr. Davis steadfast professional is always a great!

Fantastic experience: Always exceptional work by Dr. Davis and excellent customer service. Thank you!

Negative experience: Schedules you months in advance, just to cancel a day before and not make any effort to reschedule. Happened multiple times. You have to call an automated service that has no dates available and wait forever for them to call you back and they don’t. Zero stars. Very unprofessional.

Positive experience: The experience was wonderful I've had a great fear of the dentist for a very long time,they made me comfortable and before I knew it the procedure was over

Fantastic experience: Teeth cleaning and dental checkup was amazing as always! I’ve been a patient for many years. I am always very happy with the staff and the service. A friendly, professional bunch!!! This time, the hygienist suggested brush picks for between my teeth so I have less scraping next time! (since I prefer NO scraping of tartar!!!) For scheduling, the dental office system confirmed my appointment several times over two weeks prior by text message. I always responded with a “Y” (I’ll be there!!) No problem whatsoever. ‍♀️

Fantastic experience: The staff at Dental Works Beachwood office are very nice, caring and accomodating. I recently had a dental emergency, and they squeezed me into their busy schedule. The doctors/dentists are very nice, very gentle, and very caring. And the office is VERY clean too, aka bathroom. I say "Very" b/c I mean it. I gotta say its the nicest doctor office I have ever visited. The ladies at the front desk are patient & nice, the dental assistants are nice, the dentist is nice, and so thoughtful, making sure I am numb first before he works on my teeth. Just so VERY NICE!!! :) Even the appointment answering service ppl are nice, and accommodating, and helpful. They really care for you and don't pass judgement on you either.

Positive experience: Very pleasant and calming atmosphere. Cordial professional staff Will recommend my circle to visit for dental works

Negative experience: Do not go there. The hygienist is very inconsiderate and they are always rescheduling. The rescheduling is an automated system that clearly isn't up to date as it should be because instead of them scheduling me for a new appointment due to the hygienist was sick, they scheduled me with a doctor visit and I wasn't aware until I showed up to my appointment and had to RESCHDULE AGAIN. This time my appointment was a month away. Now, once I get to my new appointment, the hygienist CANCELLED my appointment and fitted someone else in all because I did not confirm verbally, in which I never received a call. This is a bad reflection on the actual dentist due to this staff member. After having issues 3 times in a row, I am DONE and will not get serviced by this location or company. Please be aware before considering this office.

Fantastic experience: This most patient and compassionate care I have had in a long while. Thank you doctor and staff .

Fantastic experience: I have nothing but good things to say about this practice! I am so glad i chose them for my dental care I am very happy!!! I just wish they could get a PERMANENT HYGENIST!! I miss the one they had she was very nice but I love Dr Davis!

Fantastic experience: This was an amazing dental experience! They were pretty busy when I went in but they immediately checked me in and the receptionist was the sweetest ever. They still brought me back around my appointment time. If anything it was maybe 10 min behind but everyone was so pleasant and accommodating. The dental assistants were so sweet and really made me feel more comfortable being there. I felt at home and did not feel shy or nervous the entire time I was there. I even noted that normally I have extreme dental anxiety but they made me feel so relaxed and calm while they worked on me. I would DEFINITELY recommend coming here if you have dental anxiety.

Negative experience: I was in the dental chair from 915 until 1230, when the dentist finally said that he could not do the root canal because of a blockage, he referrred me to someone else who told me i had to pay him again for the services that i already paid the first dentist. NO

Fantastic experience: Love the new team. I noticed an improvement on communication which makes me feel at ease in a dental chair.

Negative experience: My appointment was for 9am for a root canal and cavity filling at 1230 the dentist decided that he could not do the root canal because of a blockage he referred me to another dentist who did not answer the phone I went home in pain and am suffering now

Fantastic experience: Friendly service and competent care. The crown Dr. Davis had made for me fit perfectly.

Fantastic experience: Their entire staff was very professional, knowledgeable, helpful and friendly. Thank you all!!!

Negative experience: They will cancel all of your cleaning appts the day before, or when you show up. In the last year, my husband and I have had SIX consecutive appts cancelled on us, and then are set to reschedule 3-4 months out. needless to say, we have not been able to get our cleanings for about one year. Ridiculous.

Negative experience: Was so excited to visit this office in beachwood because I had such a great experience in Aurora….nope very unorganized!! Left after 1.5 with just pictures of my teeth! Follow up on my rescheduled appointment for cleaning and fillings, of course they called to cancel my appointment for the cleaning after taking time off twice to just be canceled, I’m not sure if a dentist can have “bed Side manners” but whatever it’s called he don’t have it, he bust my lip with a tool and I feel he left something stuck between my teeth, however though I expressed that I don’t numb easily and he did an awesome job making sure I didn’t feel any pain, He didn’t walk me through the procedure and I think asked if I was ok maybe once! I don’t see myself ever returning to this office!!!

Negative experience: I am extremely disappointed with my experience. First, my insurance was never billed for my initial visit, so I kept being sent incorrect statements. I could not get a hold of anyone in the office to discuss for weeks, but I kept getting these incorrect bills so when I came in for my second visit, I spoke to the staff about getting the claims sent to Cigna. Come to find out, they only sent the claim for the second visit, so my bill was still incorrect. Once again, I could not reach anyone in the office - I was being rolled over to whichever service they use to schedule and those poor people had no idea what to do. I paid through Cigna for the claim they received, but then I started getting messages that my payment was not being accepted by Dr. Davis' office. Finally, I was able to reach someone, they told me they never received my payment and they finally would send the claim for the initial visit to Cigna as well. Mind you, the initial visit was in February and the claim was sent in June after months of trying to contact the office. I contacted Cigna, had my payment that the office said they had not received refunded and waited for my new bill. I received it then I went to pay it online but, the amount due shown on the website was almost a hundred dollars more that the last statement sent to me and when I checked my email, the link to the last statement had expired so I have no way to compare. I called the office and, of course, no one has answered. But guess what, I received a letter in the mail that my bill has been sent to a collections company! I guess I didn't pay it fast enough after waiting all these months for them to charge my insurance. It's the incorrect amount, but I just paid it because I am just so irritated by this entire experience that if my credit score gets affected in any way, I will lose my mind. I am never going to a DentalWorks ever again. This was the most unprofessional and poorly handled thing I've ever had to deal with - a dental office that doesn't know how to bill insurance. Goofy. I wish I could give 0 stars.

Negative experience: Very rude and ghetto Lynda is very disrespectful I have been going here since it was Berke dental so over ten years and this staff is extremely rude I will never return me or my child I confirmed my appointment then they said I needed to confirm it again verbally even after I confirmed it with there text so they wouldn’t see me I’ve worked in medical and supervise the top hospitals in Ohio I have never been treated this rude and Monica the manager just said ok didn’t try to work out having a upset client that had been coming here longer then she has even worked there I would never return and letting g family know as well that I referred over the years do not go here !!!!

Negative experience: Terrible customer service. Have been calling for a month for an improper bill. One in which i have talked to my insurance about and that they can’t seem to find why they charge an additional 590 because it’s not in their system and they haven't recieved the claim. The insurance company have also tried to call yet to no avail. Now it is to collections and i have no clue why the insurance company doesn't have the claim. At least you should be able to answer the phone during hours.

Negative experience: They upsell you on services in a way that is not clear until the bills arrive. Also, they were recently bought by another management company and are in the midst of transferring from one billing system to the other; Nothing works. Good luck trying to pay your bills or even confirm what services are included in a particular bill. I have been trying to understand, and pay, a bill since April. Chaos incarnate. UPDATE: One year later and I am still receiving incorrect bills for a service that my insurance has already covered entirely. I even had my insurance call Dental Works and work this out, as Dental Works said they were too busy to call and fix their issue themselves. Dental Works, after speaking with my insurance, conceded that it was an error on their end, due to their migrating data from one billing system to another. I am still receiving letters stating that my account is 90 days past due. I have since called countless times and there has not been a single answer; Beyond incompetent.

Fantastic experience: Excellent Dentist Dr. Mychael Davis, DDS make and appointment and check out his skill.

Positive experience: Initially left a negative review. Most recent visit went pretty well, my biggest feedback though for this place is that getting a hold of the place is very difficult. There is no voicemail and most calls directly to the office do not get answered and get forwarded to a third party scheduling service who also have not been able to get a hold of the office. If you sort by most recent reviews this is a consistent commentary. Like they left voicemails to address the initial review but giving a call back same situation happened. If they have limited capacity to answer calls they should at least set up a voicemail so they can get back with you. I do however like the dentist at this location, and his immediate support staff for cleanings and fillings are nice people. If the scheduling and ease of access to get a hold of people was better, it would be a five stars but at this moment they are disorganized in that regard. I will continue going there though and will update the review if this changes.

Positive experience: After having to switch 3 times for different locations thru dental works, Orange was able to get me in and get my extractions done! They were very helpful and Dr Davis was awesome!

Negative experience: Terrible experience. You can not reach them by phone, and they do not get back to you. Also, a total mess with their billing. Stay away

Negative experience: Do NOT go here for dental care! They never return calls. I’ve left numerous messages with their answering service since November and no one calls back. Received three bills that are ALL incorrect.

Negative experience: Dr. Davis is a fine dentist, but I won’t be returning to this practice due to scheduling issues and an inability to get ahold of someone. First, I wasn’t notified that their practice in Aurora was relocating to Beachwood. Then, after making a new appointment after having missed one due to this oversight, I had to make a follow up for some questions I had because they could not locate my records from the Aurora location. So, I made a new appointment for six months out, only to receive a call a couple of months ago saying that my appointment would have to be canceled because the dentist would be on vacation. I didn’t even try to get ahold of someone to make a new appointment, because 90 percent of the time no one answers the phone. The best luck I’ve had is to call the main help line and leave a message with customer service to have the office call me back. I tried to give this place the benefit of the doubt (mostly because it’s already enough of a pain to transfer dental records), but I’d rather go somewhere that actually seems to value me as a patient.

Negative experience: Terrible experience with Dental Works Beachwood location regarding and billing and communication. They've cancelled one of my appointments last year without notifying me and have called over 10 times to get it rescheduled. But I've never heard back. I've however also received 2 bills and whenever I call to inquire and pay the bill, there was never a response to that either. This has been going on for months. Very poor service.

Negative experience: Staff was friendly, helpful and professional. However, I have received 3 bills in the mail for $447 dollars, and 2 bills in the mail for $0 dollars. Interestingly enough, the bills I received in the mail are for $30 dollars less than what I confirmed my insurance paid the office when I had my appointment. I have called the office upwards of 15 times and have not once heard back from anyone. Additionally, I have shown up twice to discuss and each time I was told the manager would be in contact with me. Unfortunately, this has been going on for a month now.

Fantastic experience: Today was my first visit. I was pleasantly surprised upon entering the lobby. I was greeted with a warm welcoming smile by the secretary Mz. T. I loved her level of professionalism. Also Dr Davis was great and straight to the point, as well as efficient with his exam. He focused on the essential needs. The facility and the entire staff was AMAZING! Very CLEAN!!

Fantastic experience: Dr. Davis is great!! He pulled 4 of my teeth with ease. I felt great

Fantastic experience: The staff at Dental works is very professional knowledgeable patient and kind. I have shared my experience with my friends and family.

Negative experience: I have been trying to get in touch with the orthodontist staff for over a month. To date my calls, emails and written correspondence have not generated return call.

Negative experience: I hate leaving reviews but feel it’s my duty to warn others. Been in a billing debacle for over two years. Dental office admitted billing mistakes (leading to $241 out-of-pocket charges) to my insurance company. A DentalWorks review in 2021 found the issues raised by my insurance and agreed there should be no out-of-pocket expenses. Unfortunately, DentalWorks has stopped communicating with me and my insurance. Please also read other reviews to confirm their questionable billing practices and unresponsiveness.

Fantastic experience: I had a dental emergency that I felt needed to be seen quickly, I was seen quickly and didn't have to wait, Dr.Wang is an excellent Doctor she adapts quickly to any situation she makes sure that you understand fully the issues before she starts the procedure.Also Marcus makes for an excellent Assistant,Dr.Wang,and her team r the best

Negative experience: This dental office is the worst. I have been trying to get a hold of them for 2 months to follow up about my last visit there. They stated that they would call me to give me estimates of the 2 things I need to get done and to schedule them but still 2 months later and no phone call. I reached out around 6 times and spoke to the main office and they had sent messages to this specific location to call me back and still nothing! I received a bill and need to get questions answered too and all I get is their main office sending them a message to call me back to explain the bill. Terrible customer service.

Negative experience: My son had to have 2 wisdom teeth removed in the summer of 2022 and the billing office charged us for 4 (twice the price). The billing secretary told us that she would call the main office for reimbursement of the amount that was overpaid. We waited many weeks and never received reimbursement. I called customer services and went numerous times to speak directly with the office. We never got the money back!

Negative experience: We went to the Bainbridge office before it merged with Beachwood. They'll push procedures you don't need. Then tell you it's covered by insurance; then send you a $500+ bill. Same with my spouse. One hygenist told him he had a cavity and needed a filling. He went elsewhere and they said the area "might" develop into a cavity down the road, but wasn't dire. He didn't get the filling. I was told I needed deep cleaning under my gums. I thought it was odd since my previous dentists have told me my teeth and gums were in good shape. However, it'd been three years since my last visit (becaus of covid--also why I wasn't seeing my previous dentist--had chosen a lower-cost dental coverage plan and forgot to change it back. I hadn't planned to see the dentist during covid. My regular dentist didn't take the lower-cost plan). I was told this deep-cleaning was covered by my insurance by the hygenist. We weren't aware that we would be charged until my spouse called for something unrelated and they told him we had an outstanding bill. We called their billing several times to sort it out and got a different story everytime. It was up in limbo whether the bill was covered by insurance or not. We were told they were switching billing systems and that one of the systems showed the bill was pending with the insurance, but in a way that it would be covered. Another said there's a chance we might get a bill. Our takeaway is they don't even know what's going on. A year an a half later, we got a bill. Had I known, I wouldn't waited a few months and enrolled in a better dental plan and gone to my usual dentist. I originally went in to get a filling done because an old filling had chipped, leaving a gap between my teeth. I was told by the dentist who did the filling that I'd have sensitivity for about 6 months. When I went in 3~4 months after the filling, I answered the hygenist's question about sensitivity in that tooth and she tried to sell me on a cap. I told her "no" that it hadn't been 6 months yet and the sensitivity was decreasing. True enough, it was gone in 6 months. (Unfortunately, the sensitivity has recently returned, which leads me to question what they actually did to my tooth. When I originally went in to repair the filling, there wasn't any sensitivity whatsoever.) They also didn't get my cleaning done on the day it was scheduled because after the inspection, they "ran out of time" leaving me to need to return another day. Extremely inconvenient. They also auto-reschedule you and are annoyed when you try to cancel a few days before--even if you'd been hospitalized. Needless to say, we've gone back to our old dentists. Also, their payment website (provided on the bill) doesn't work. And recently, when you call, the billing department isn't available and you get forwarded around a bunch of departments.

Negative experience: They don't answer their phones. I've tried calling many times to schedule a filling the dentist recommended and it keeps sending me to their answering service. The answering service sends a email but they never call me to reach back out. I've had to call many times and NOTHING. With how much this place costs I expect them to care about their patients and call back.

Fantastic experience: In my opinion, the dental staff was professional but warm, caring, and polite to each other and clients as well. Made an extremely anxious situation more pleasant for me seeing I absolutely hate going to the dentist!

Fantastic experience: The entire staff was very cordial and the dentist was amazing to take his time and listened closely to my concern in order to get to the true root of the problem and he studied my x-ray with a fine tooth comb.. 100% in customer satisfaction

Fantastic experience: First visit went very well. Dr. Davis and his staff made me feel very comfortable. Glad I chose Dentalworks in Beachwood

Fantastic experience: My experience was great. Chit chat with doctor before services begin. It helped me to relax and n take n the extra services that was prepared for me.

Negative experience: Similar experience as others with poor office service when attempting to reach by phone. They did not accurately communicate services and the associated charges. Online payment system does not work.

Negative experience: I showed up early as requested and the door was locked, so I called and was told that they are on lunch. So, you eating comes before cash paying customers? I'll go to aspen.

Fantastic experience: I got a beautiful smile today! After working with the team for a little over two years both ortho and general dentistry. All staff is friendly, knowledgeable, respectful and overall outstanding! Thank you guys!!!

Negative experience: First experience with Dentalworks Beachwood - Dr Davis was very good but the hygienist was not available so I had to reschedule a second appointment - no one informed me the hygienist wouldn’t be on site. Second experience - booked an appointment for my 2 year old son. Arrived on time after taking the afternoon off work and my son out of daycare early to be informed that they had not scheduled the correct dentist. Was told I’d have to reschedule. Third appointment (the rescheduled appointment for my son) - was running late after having to take a second afternoon off work and my son out of daycare early again! Tried to call to notify them - no answer. Arrived to be told my appointment had been given to the next patient and that I should have called. When I told them I had I was told they would normally call me but were too busy (waiting room was empty). When I asked if I could have the appointment time for the person they had seen early, the story changed and I was informed the dentist was still with an earlier patient - I then asked if that were the case, why would it matter if I was slightly late?! No response, just told I’d have to reschedule. Absolute shambles of a dental practice when it comes to admin and scheduling. I’ve wasted far too much time with them already. 3 out of 3 failures and therefore a quite incredible 100% failure rate. At least they’ve been consistent.

Fantastic experience: The staff is extremely courteous and knowledgeable. The dentist is gentle and knowledgeable. Jessica explains everything and is she is so kind. Thanks!

Fantastic experience: Friendly & pain free. Made us feel welcome and comfortable during an otherwise stressful situation. The lady at the front desk worked with my insurance on the phone to make sure I was billed properly and I really appreciated that. Thanks to the surgery team at dental works my daughter won't grow up with the negative dental experiences I had when I was young. We will be coming back for sure!

Fantastic experience: The staff was very accommodating they took care of my husband very well Dr Davis was awesome so was the other staff I would recommend anyone to go there.

Negative experience: Never go there because they steal money from you. They billed me more than what the insurance company told me to copay. After spending tons of time communicating with their office and my insurance, they promised to fix this issue. But nothing was fixed and I just had to pay the overcharge to stop the harassing bills.

Negative experience: My last visit was in 2019 before Covid, and I just received a bill from them in 2023 after three years. I had the insurance at the time and still have the same insurance, I paid my copay. They even put a wrong address on the bill they sent me, and no details whatsoever about the “service” (the service that wasn’t provided in the first place )on the bill. I called many times, they promised to call me back but never did, poor management!

Fantastic experience: Caring and professional staff. Carol goes above and beyond to make you feel comfortable Elaine turner

Negative experience: Impossible to talk to the office on the phone to make an appointment or to ask questions. Billed my husband for a procedure he already paid his insurance copay for because they didn’t put in his insurance information. Then we couldn’t get in contact with them to resolve it for over a month because there’s no one to answer the phone. He had to go in person when he finally had a day off of work to finally get it resolved. I’ve switched to a more reliable provider.

Fantastic experience: The staff was friendly and helpful. All questions were answered in a friendly matter. Dr. Mychael Davis is very skilled , knowledgeable, caring, helpful , friendly and always delivering quality services. The world needs more Dentist like Dr. M. Davis Excellent Services my dental visit was Awesome!

Fantastic experience: Great dental practice. Everyone who works there is plugged into doing the best job possible. I just had my first set of xrays in advance of a proceedure tomorrow. But just listening to how the place runs and how they dealt with me... and (more interestingly) each other filled me with enormous confidence. I don't think I've ever had that experience with a dental practice.

Fantastic experience: Got all 4 wisdom teeth pulled and didn’t feel nothing when i woke up. Great staff.

Fantastic experience: Wonderful experience, from walking in to leaving out, people who are genuinely connected and polite and professional to each pt! Definitely never going anywhere else, unless they close! Thank you all from the lead receptionists down to the Doc, for all of your cares in my dental matter ❤️❤️

Fantastic experience: The staff at DentalWorks was very helpful and explained everything to my daughter and I, they got my daughter in for an emergency appointment and I’m very thankful to them for that