Perfect Teeth Dental & Orthodontics - Olive

Fantastic experience: The Dentist and her Assistant were very very smooth and very very Professional.

Negative experience: I had an extremely disappointing experience with Perfect Teeth, and it has fundamentally eroded my trust in their professionalism and administrative competence. The clinical visit itself was unremarkable, but what followed has been an ongoing financial and logistical nightmare. Due to their error, the office processed my visit under the wrong insurance policy, resulting in an overcharge of $1,300. Despite promptly raising the issue and providing the correct insurance information, it has now been five months and I have yet to receive my refund. What makes this situation especially unacceptable is not just the mistake, but the complete lack of accountability afterward. I’ve encountered vague explanations, repeated delays, and a noticeable absence of urgency—behavior that suggests a troubling indifference to patients once payment has already been collected. Any medical office that handles billing should understand the seriousness of insurance accuracy and timely reimbursement. Perfect Teeth has failed on both counts. At this point, the delay is no longer a simple administrative oversight; it reflects systemic disorganization and poor financial ethics. Patients should not be expected to act as billing auditors, nor should they have to chase down their own money for months due to errors they did not make. I would strongly caution prospective patients: if you value transparency, competent billing practices, and basic financial integrity, proceed with extreme caution—or consider seeking care elsewhere.

Fantastic experience: Staff friendly and professional. Very thorough and explains what is needed. Upfront on pricing.

Fantastic experience: So glad to be back at the Peoria location due to travel distance. The Orthodontist is terrific. So glad she is going to be at that location besides the Scottsdale location. All office staff are great too.

Negative experience: so I set up and appointment earlier this week on a Monday for new patient .I was asked to contact my prior dentist so they could forward my X-rays so the day before my appointment I stop to see if they had received the x rays they said no. so I called my prior dentist they said they would forward them again.so when I got to my appointment said everything was fine. until I got to the back and sat in the chair, then I was told they never got them and it would be 38 for x rays.funny how its says free X-rays out front. and as a common courtesy you think they would have waived this.while other dentist over free X-rays for new patients. what a complete waste of time.and to top it off they where not even busy just standing around

Negative experience: I went here a few months ago with tooth pain. I've never had painful x-rays at a dentist until I had them done here. The person who did them was friendly but very rough with the metal x-ray holders and I ended up having mouth pain for a week after. Worse still, the dentist didn't even diagnose what the problem was, specifically, but told me I probably need a root canal and gave me a referral (for a real dentist, I assume). He didn't go over options or anything. I believe this is a cosmetic only kind of dentist and, if you need an actual dentist, go elsewhere.

Fantastic experience: Very polite and professional staff that makes you feel comfortable and cares about your dental needs, would highly recommend

Positive experience: Great staff! Friendly service and did not wait long to be seen. Smooth process and clean environment!

Fantastic experience: Total treatment two DDS's and hygienists. Had treatments I never had before!!

Fantastic experience: Had a really great experience with my daughter's ortho appointment today. Everything from check in to getting her scans done, everyone was patient friendly and informative as always.

Fantastic experience: I had my teeth cleaned and the Dr(Dentist) did my cleaning and it was seemless and very comfortable.

Negative experience: I wouldn’t recommend this dental office. They just want your money and overcharge for services. They won’t even see me for a simple routine cleaning because it doesn’t bring them money. Big disappointment.

Fantastic experience: Thank you Perfect Teeth Olive for getting me in same day for an emergency appointment, and for handling my extreme anxiety with so much care!

Positive experience: I say four because it was the first time I was there. It was clean and efficient. They were able to clean my teeth the same day. I have appointments for more. I am fussy with dentists and hygienists but that is my nervous and that is my bad I liked Linda my tooth cleaner. She put up with my strangeness and was kind. I would at this point recommend this dentist office.

Fantastic experience: The staff is kind, friendly, and respectful towards each other. Felt safe when they were conducting their services and made sure I knew what was going on as they were performing. Thank you.

Fantastic experience: Nice staff, from the Xray, evaluation, to cleaning. Also, I got an appointment next day for a non urgent visit so it was very convenient

Fantastic experience: Always do a great job. If I have any questions or concerns they are quick to take me in and take care of me. Thank you!

Fantastic experience: My 86 y/o mother in law was very happy with the care!

Fantastic experience: Today was my first day back to Perfect Teeth in 10 years and a move to a different location. The dental office was clean, staff was friendly and professional, and one of the dental technicians that is there was one of the ones from my 10 years ago experience, her name is Ana. My Dentist is Dr Ken Wong. I had a great experience and look forward to getting a new top denture replaced. Thank you all.. I am so glad I re-found you! I did have a great experience 10 years ago too. Great dentist that takes my insurance.

Negative experience: This is by far the worst experience I have ever had at a medical office. DO NOT GO HERE. After they double charged me 1000 dollars for a down payment for Invisalign they took THREE weeks to refund my money. And they had charged my card to another persons account. I need wisdom teeth removed which they said I would need to be seen by an oral surgeon, after scheduling said appointment they called me three days prior saying a consultation wasn’t necessary but that if I wanted to do the wisdom teeth removal that day I could. Considering I need to work I was not able to schedule it that day they said they would call me back that Monday to get another day scheduled a week goes by and I NEVER receive a call. I go in to just get my money back for the deposit and to see why the double charge is still there this was OVER A MONTH AGO. I still have not received my refund I have called and gone in the several times being given the run around, never getting called back when they say. I am currently in front of the building because it says they are open and no one is here when I called the scheduling department they told me they are supposed to be open. Get that not even the SCHEDULING team knows when this place is open or closed. DO NOT SPEND YOUR MONEY HERE. It is a scam, not only that I have gone to another dentists office at this point and they caught three cavities the dentist here missed! Absolutely insane experience

Positive experience: My appointment or waiting for someone was 1 hour 40 min. Should of been 45min max. I was told they were short staffed. Is that my problem? I can not move forward with dental care unless I get a deep cleaning $4000.00

Positive experience: They saw my mom. Very hands on and very friendly. Very informative about what prices and what cover and do. So far 4 stars in my book!

Fantastic experience: The Dr. Made me feel so hopeful that what issue I am having can be fixed. The staff is so professional as well. Thank you.

Fantastic experience: Everyone was great! They made me feel comfortable and took care of my needs. Thank you

Fantastic experience: They were great! My dentist was so patient,kind and extremely thorough! Will definitely go there for all my dental needs.

Negative experience: Was taken back 45 minutes late, switched rooms due to equipment not working, and seemingly untrained staff in front and back office. Was super anxious the entire time I was there due to the lack of supervision from the doctor and unprofessional staff. Do not recommend.

Fantastic experience: Staff is amazing Linda at the desk was awesome she help me out I came earlier than our appointment and she got us in for my daughters wire to get cut thank you

Fantastic experience: Linda was amazing to work with! Excited for my daughter to get braces at Teeters today! Thank you for your awesome service!

Negative experience: This is just a review of the nightmare scheduling. We haven't gone to our appointment yet. I just want to say that we have been going to Perfect Teeth in Scottsdale for years, and we LOVE LOVE LOVE IT THERE - you can see my positive review on their Google reviews! So, you can imagine my frustration and disappointment when I make appointments at the Peoria location for my dad, not once, but twice, and they're "not available" or canceled without my knowledge. Here's my experience.... I made an appointment last week on a Wednesday 5/21 online through the company's website. The appointment was made based on the listed availability for the upcoming Saturday 5/24. My dad lives on this side of town and has been in pain because of his dentures and implants and needed to get seen ASAP. After I booked online, I called their OUTSOURCED customer service dept and confirmed the appt for 1 pm Saturday 5/24 with Dr. Wong. The representative assured me it was there, and then I proceeded to provide all pertinent patient info for his upcoming appointment. I was so relieved... or so, I thought... Friday, May 23rd the day BEFORE the SCHEDULED appointment, I get a call from the front desk asking if my dad will be at his 1pm appt "today" (later that day) & I said no I made an appointment for Saturday 5/24 at 1pm and I confirmed it with the customer service representative that there were no appointments available until Saturday. (SIDE NOTE: My dad has dialysis MWF until 1230 or 1, so I would not have made that appt to begin with knowing he wouldn't be able to make it). The front desk girl tells me that there was an error on their site and they are fully booked until next week. I told her my dad couldn't wait and I would try another dentist. Unfortunately, the other locations didn't have the soonest availability, so I made a new appointment for Tuesday 5/27 at 2pm. (today). With the holiday weekend I figured it may not have gone through so I called this morning to confirm and that same front desk girl tells me she canceled today's appointment based on last week's conversation when I said I would call another dentist.... I asked her how she could cancel a newly made appointment without calling to confirm regardless of a past conversation? After her being so very rude both times I interacted with her, I lost it and was so infuriated.... I said "first of all, the right thing to do and the best customer service approach would have been to call me and ask "based on our conversation last week you said you were going to another place and I show you down for Tuesday, is this accurate? If not, I can cancel it for you...." NOT CANCEL AN APPOINTMENT WITHOUT CONSULTING THE PERSON WHO MADE IT TO MAKE SURE..... HOW DOES SOMEONE CANCEL APPOINTMENTS FREELY LIKE THAT WITHOUT REGARD FOR PATIENTS OR THEIR NEEDS??" She eventually apologized and realized she was wrong (after explaining to her which shouldn't have been necessary). SO DISAPPOINTED IN THIS LOCATION'S FRONT OFFICE. I just hope our experience in the office is more positive than the scheduling. Stay tuned.....

Negative experience: I went in to get a tooth pulled. Payed before hand, The dentist was not able to pull the tooth and they have yet to refunded my money do not go here for dental work. I've been fighting a $600 dollar refund for a month now.

Negative experience: Came here to do my deep cleaning ,everything went well except . I feel like office was not upfront with me since the beginning. They billed my insurance for antibiotics I received. I freaked out because my half was $600 after I had paid $1000. When I asked why, Shanice said because you received 24 antibiotics and insurance only covers 12. I know the facility calls all insurance before hand to see what’s covered and not covered . Why not be upfront with me from the beginning and now I’m stuck paying for the other 12 . Like I said when I was in the office I’m not going to get something done I can’t afford . Now I’m stuck trying to find a way to pay them . Trust me I used to be a medical assistant we call to verify treatments they know what’s covered what’s not covered !!!! This is very deceitful! Be aware !!!!

Negative experience: I underwent Invisalign treatment at PerfectTeeth, but my experience was extremely disappointing. Partway through my treatment, PerfectTeeth lost their orthodontist, leaving my treatment incomplete. To make matters worse, when they removed the attachments from my teeth, it left my enamel dull. Rather than taking responsibility for the issue, PerfectTeeth refused to address my concerns. I was forced to escalate the matter to the Arizona State Board of Dental Examiners, which ultimately ruled in my favor and fined PerfectTeeth. Despite this, my issue remains unresolved, and I may have to pursue legal action. I strongly caution anyone considering treatment at PerfectTeeth. Their lack of accountability and disregard for patient care speak volumes about how they conduct business.

Fantastic experience: THIS PLACE IS TOTALLY AWESOME AND SUCH A GREAT AND WELCOMING STAFF THEY TOOK THE TIME TO EXPLAIN AND ALL WAS SO GRATEFUL FOR THE REASONS TO MAKE ME WANT TO GET THE JOB DONE THANK YOU ALL YOU GUYS ARE AWESOME KEEP UP THE FANTASTIC WORK

Negative experience: Called to schedule an emergency appointment for my daughter, 1yo. Asked FOUR times on the booking call (Tuesday) if they accepted pediatric appointments. Because the booking agent was clearly having a hard time with the call, two of those times I even asked if they specifically accepted kids. Then, when this actual office called to confirm insurance details, I asked AGAIN if they accepted pediatric patients. Office clerk confirmed yes. I get a call just a few hours before my daughters appointment (today, Thursday) with a voicemail letting me know that they "could not work on a patient so young" and that they didn't want me to waste my benefits. They had her birthday from the onset. I wish they would have preferred to not wasted my time, too. Ridiculous.

Negative experience: Don't get teeth cleaned at this place, a hygienist Chaletha who is rude and condescending refused to cleaned my teeth unless I get periodontal cleaning. Last time when she was cleaning my teeth she said that everything looks fine now I have periodontal disease and now she gotta do periodontal cleaning. It's been just 3 months. I had $222 credit she wanted me to use it for periodontal cleaning. This hygienist was forcing me to get irrigation last time. Now she didn't want to do regular cleaning which insurance pays the whole thing. Don't go to this place, it's a big rip-off place.

Negative experience: Waited at the front desk for OVER 10 MINUTES while the “receptionists” were in the back chilling, conversing, and have a great time. Highly, HIGHLY UNPROFESSIONAL!

Negative experience: If you're considering this place for dental work or Invisalign, don't. The staff here are very unorganized and will make major mistakes when it comes to payment. They processed multiple charges on my debit card when there should have only been one. When reaching out for answers, their manager is unhelpful and is poor at communicating clear instruction on how they will fix their mistake. They pass any of their issues to their board of director as a "ticket" that takes 4-8 weeks to get resolved. Please don't make the mistake I made by coming here, go elsewhere.

Negative experience: I have going to this dentist office the past few years every four months and getting good periodontal cleanings with Patsy. When I went last month a new rude hygienist there told me I needed deep cleaning every two years due to the state dental department and quote she could not just polish my teeth. I refused and today had my appointment with new dental office. They said my gums were doing good and I did not need a deep cleaning. I will go to new dental office where they weee all very professional for my periodontal cleanings every four months.

Positive experience: Good bedside manner and the dentist did a great job but this office has very confusing communication issues. I scheduled an appointment to get my chipped teeth fixed and gums looked at, when I came in all they did was X-ray just the two teeth that needed to be fixed and told me they weren't gonna worry about my gums and just focus on my chips. The front desk told me at the next appointment I would get my chipped teeth filled plus a full X-ray and regular teeth cleaning. When I went to this next appointment they just filled the chipped teeth and told me to schedule another appointment for the full cleaning and check up. I have gotten these same teeth fixed at two other dentists before since I've had these chips since I was a teenager. It has never taken more than one appointment to get my teeth fixed and cleaned before. Nothing against the working dentist but I probably won't come back for this reason.

Negative experience: I have been going to this location for about 2 years now. Our old dentist stopped taking our insurance otherwise we would have never switched. I have always had a regular cleaning with no issues. Everyone always says everything looks great. However this last visit they told me I needed a deep cleaning and refused to do my regular cleaning. The deep cleaning was approx. $1400.00. I told the hygienist that I have had my regular cleanings every other time and no one has ever said you need a deep cleaning. Even the dentist that looked at my teeth after she came in said everything looked great. My question is who is not being truthful? Was everyone prior to this hygienist just rushing to get me in and out, did the dentist not see what she saw? I will be looking for a new dentist office. There are always new employees every 6 months I go in there. If I do actually need a deep clean it will not be at this office.

Fantastic experience: I am so grateful for the beautiful work done on my dentures! I had such bad teeth and knew id need dentures, but i was afraid to see how they turned out. I've seen some bad dentures on friends before. But mine are gorgeous!! I’m so happy that i can smile again without holding my hand over my mouth!!! Every one was so caring and friendly!! Easy to get appointments and get me right in if I'm having a problem. Thank you guys! You're all great!

Fantastic experience: My daughter and I had appointments today and we both were extremely pleased with the care we received. The staff were empathetic and very comforting, as well as extremely knowledgeable. We left knowing that we will return for future dental care.

Positive experience: Not sure how to feel about this place. I use to really like them but every time I get fillings they come out or something never seems to go right. I hope they fix this cracked tooth and filling that helpednher.

Negative experience: Didn’t explain id have two pay for the service because my insurance only covered one xray and they did a panel as well also $725 foot a deep cleaning is a bit absurd . So basically paid $32 just for some pictures of my teeth.

Fantastic experience: Perfect teeth has been changing dentist and billing and dental hygienist around four times since last year the last time I went there which was a couple days ago I asked the dental hygienist to please make sure that everything was covered before he did any work and he went out and he confirmed with billing that it was included. Then when I went to check out, they told me I owed $60 For one of the cleanings and that should not have been charged to me since the dental hygienist went and confirmed everything before he started any work I ended up not paying and they waved $60 but just be careful if they go and ask the billing people if it’s included because you will be surprised when you check out

Negative experience: Their customer service in the billing department is absolutely terrible. I had called a couple months ago regarding a bill I had received that my insurance should cover and the woman I spoke to was helpful that day and said that she needed to resubmit to the insurance and that they should cover that. I didn’t think about it again till I got the same bill. I called today to get some information on why I still owed them a bill for preventative care when my insurance should cover that and their previous employee had confirmed with me that I shouldn’t owe for that service. When I started asking the girl who helped me questions about my bill and insurance, she put me on hold (which I was fine with) and when she got back on the phone she was very dry and said that my insurance didn’t cover it. I asked her if she could reach out to them to double check since the other girl said it needed to be resubmitted. She didn’t respond. Complete SILENCE. I had to say multiple times “hello?” She did this to me two or three times. I just wanted some context on this and they couldn’t give me ANY information to why my insurance denied it or why I still owed money. I understand if my insurance doesn’t cover it, then I am responsible. She was completely unprofessional and didn’t want to help me. Doctors and Staff: The first doctor I had was a young doctor and he was very helpful. Had a great attitude and talked to us about everything and any questions we had. The second doctor was an older man who came into the exam room and immediately made a comment about the gap between my two front teeth and how I could close it with adult braces… I was there for a wisdom tooth. The office staff was okay. They do seem kind of all over the place and not very organized but overall they were nice. With that, I will not go here again.

Positive experience: The dentist is fantastic!! I will be going back because of her. The 3 star rating is because of the lack of communication from the front desk. I went in to pick up what was ordered by the dentist for me with no phone call, like there was supposed to be. I was told that was because I had a balance but I was put on a payment plan. This was a ongoing problem which I had to call in and make payments for. I paid my bill in full. If the dentist wasn't fantastic, I would not go back.

Fantastic experience: Because of my husband a quite a few years ago my husband was looking for a dentist and went here. He came home with a very negative attitude about them so I never tried them. Today I walked in the door and I was very impressed about the whole place. It is very welcoming. Everyone was very helpful and actually listened to what I was saying. I walked in there expecting a root canal. Didn't need one. The staff was wonderful. I will be switching dentists. Thank you so much.

Fantastic experience: Very happy with my experience with Perfect Teeth. My son had his braces done with them and now it is my turn. Thank you ladies for being so helpful and encouraging.

Fantastic experience: Patty did a great job on my cleaning very friendly and gental! Front staff was very polite and helpful! 5 Stars

Fantastic experience: I have been going to Perfect Teeth since I was about 11 years old. Today was my first time at this location. These ladies are absolutely wonderful. They empathize with you on the balance due and overall dental care. The customer service is top notch. Keep up the great work ladies and thank you for everything!

Fantastic experience: I have been going to Perfect Teeth for about 8 years. I am very pleased with their service. The front desk and all staff are very professional and easy to deal with.

Fantastic experience: Hygienist Patty did an amazing job on my cleaning. She is very efficient and gentle. The girls in the front are nice and informative with the questions I asked. The office is very clean and welcoming.

Negative experience: My complaint is similar to a lot of the recent entries here. I was told by their manager, Roger, that my insurance would cover a procedure. He was working the front desk that day and he told me that he had already gotten approval and that I would only owe about $1200. I paid my portion and did the procedure. Then, two months later i got a bill for almost $800. My procedure was in August, 2023 and the bill came in October. It is now June of 2024 and I am still dealing with this issue. In January of 2024, that same manager, Roger, told me that he did make a mistake with my bill and assured me that the whole thing will be removed and I would go down to a $0.00 balance. Since then, he has left the practice and I have been tossed around to many folks. I am now getting billing letters from TSI, their third-party collections agency. I have no resolve at this time.

Negative experience: I have been going to Perfect Teeth Olive for Invisalign since 2020. The orthodontist left in the summer of 2022 around when the company was bought out by Western Dental/Brident and I have been unable to continue my treatment since. It is now almost May 2023. I was encouraged to get Invisalign to fix a cross bite, which is now a posterior open bite and worse than before I started. A few of my front teeth are now cracking, chipping, and in pain at times due to the weight imbalance. I already had to get a filling on one of them. I also need a crown but two different dentists have said they won't do it until my bite is corrected. This tooth often hurts quite a bit and I'm not sure how much longer it will hold on for waiting for Perfect Teeth to find another orthodontist. I saw a story on the news (3 on your side) about this business last Thursday night that stated that the company that took over isn't even contracted with Invisalign which was news to me. I called the office early Friday morning to ask about this but have yet to hear back. I also have asked them if they could send all my records over to another orthodontist office, but they haven't responded. I would just like to know what the plan is for all of us Invisalign patients. If I can even go back here, I'm not sure that I trust them with my teeth. My treatment has been paid in full though for a five year contract and I don't want to have to pay for Invisalign twice if I go somewhere else. Update May 2023- After way too much effort to track down the Western Dental director of operations, Victoria Rodriguez, I was told they would not be finishing my treatment and I would not be getting any refund (even though I am within my 5 year contract). They also did not provide any alternative solutions to me. Not sure why they kept lying to me and telling me for almost a year that they would be finishing my treatment. I was quoted $4,000 and <12 months to finish my treatment at a different orthodontist. Luckily, another Invisalign provider at my new dental office was so appalled at the way they left my teeth and how I was treated by this business that they offered to complete my Invisalign treatment for free other than a retainer at the end. Perfect Teeth/Western Dental/Brident also has still not released my records. I have filed a complaint with the AZ state dental board, OCR, and attorney general. Update 2: I think this company is posting fake positive reviews for themselves. I attached 2 pictures from Yelp that were all posted by the same user within the same day at several of their different locations. There was also a second account someone was doing this under. I reported it to Yelp and they agreed and removed them. It’s funny how responsive they are only to the 5 star reviews because the attorney general has been unable to get a hold of them for months. They were also unresponsive to the BBB (Better Business Bureau) and now have an F/unaccredited rating. Pick any other dental office not owned by this company in the Phoenix area.

Negative experience: This place is a total scam!!! They talk you into a dental mold and some type of fluoride treatment. I spent $800 on this and they are still sending me bills for an additional $667.50. They're trying to tell me this is what my insurance wouldn't cover. Why wouldn't you run it through my insurance before I pay for any portion of it??!! A few month later my 24 year old daughter went in for a cleaning and apparently she needs the same thing. After realizing this was a scam I advised her not to do it. Although they still charged her $90. She paid not realizing our insurance covers the cleaning in full. When she went back to the office to get her money back, was told that it was for the fluoride treatment. The fluoride treatment she did not ask for as well as a $40 bottle of mouth wash that they didn't even offer her (only charged her for) until she came back to complain. The front office person said it was for the mouth wash that you forgot. My daughter told them it was never even offered to her. My daughter then had to ask them to give her the bottle that she paid for if they were not gong to refund her this money. I strongly recommend anyone living near this dentist NOT TO GO! Find another office that doesn't make up fake dental issues just to get more money from their patients.

Negative experience: Nice staff but horrible billing, you pay what they ask you for at the visit but get billed a huge amount later. I worked with the office manager and agreed to pay half and they would take care of the rest but of course I still got billed and the office manager no longer works there.

Negative experience: I had the worst experience ever at this dental office! My first interaction was when I walked in to schedule my first appointment with them for a cleaning. The young lady the the front desk asked for my insurance and ID. She told me she would call me when she got authorization from my insurance. She called me back the next day to tell me that my insurance told her that I DID NOT have dental coverage. So I proceeded to call my insurance and they told me that no one had called regarding my coverage and I was covered. I drove to the dental office and I gave her the phone number to call and she proceeded to tell me that I had told her I was covered through Cigna. I told her I never told her that because I knew who my dental provider was. So with that I knew she was lying and never made the call! So the day of my appointment she got a fax on my benefits. She said, " you are 100% covered!" With a little smile on her face. I was called to the back and the dental assistant was very nice. I told her I was there for my 6 month regular cleaning. She took x-rays and proceeded to tell me I had gum disease and she needed to do a gum cleaning procedure costing over 1,400.00. I told her that I have been getting my teeth cleaned for many years every 6 months and I was always told my teeth and gums were in great condition. I told her I was there for the normal cleaning only and I was refusing to do that procedure. She walked away and left the room. A couple of minutes later the receptionist walked in with a bill and advised what I would need to pay for the gum procedure and wanted a signature. I told her no I was only there for my regular cleaning. She got up opened the door to the waiting area and said, "Let us know what you decide." She walked back to her seat and left me there. As I walked out to the waiting area, the both receptionist we laughing looking at me. I did call my insurance and explained what happened and they told me things didn't sound right. He advised to find another dentist. The funny thing in all this is the dental assistant told me she would give me a FREE whitening kit if i gave them a good review....lol. NO THANK YOU!!! BEWARE!!!☠️☠️

Negative experience: The staff is wonderful, BUT they didn't say if you're Medicare MOST of what they do isn't covered, even though I checked with insurance TWICE!!!! I'm stuck paying over $1700. Don't go here until you check. I am NOT paying anything else for being lied to and deceived, NOT once did you say I WAS NOT covered, everything is being denied by insurance!! If they can't do anything, I'll contact my attorney. I've ask them to stop referring you and it looks like perfect teeth has gouced others. SHAME on this office. And don't reply with a non sympathetic response.

Fantastic experience: One of my favorite Dental Offices in the area, the current staff is very efficient/helpful on top of them being so kind! Would highly recommend!

Negative experience: Thanks for the comment. I’d love to change my review bc I love the staff. Unfortunately I keep getting bills now over $1000 for a dental cleaning. My correct insurance is never billed, my new address was never saved so I wasn’t receiving bills. I have called now 20+ times and it never gets resolved. This is my hope I’ll get noticed. It’s ridiculous at this point. No one ever answers either. The call center even apologized and said my complaint isn’t rare :(

Fantastic experience: I was very pleased with the care and attitude of all involved with my procedure up to this point. All of the work done was done very professionally with a complete explanation of what was happening. The estimated time of lab work was spot on I would recommend this facility to anyone needing dental care.

Fantastic experience: I had a wonderful experience here at perfect teeth! I am not one for the dentist due to prior trauma. I walked in really nervous and anxiety was through the roof. However after being taken to one of the rooms, I was put at ease by 4 of the members of staff. Everyone was absolutely wonderful and patient with me. They walked me through everything as they needed to and even let me cry when I needed to. I walked in brand new, but I walked out with a sence of family. I had issues with my insurance and the receptionists were absolutely wonderful at going above and beyond to try and get me the treatment I so desperately needed. I had a really aggressive gum infection and I needed help asap. After a few minutes, some giggling and some of my singing, everything was worked out. PATTY! Dear sweet Patty! I didn't know her before today but I can't wait to come back to see her! She was so caring and gentle. She was empathetic and compassionate. She really did feel like an Aunty figure to me. She made me feel so safe. She did the deep cleaning on my teeth to remove 20 plus years of bacteria and plaque. We sang disney songs and laughed . She truly went above and beyond to make me feel like going to the dentist isn't such a scary terrifying event. If you get the pleasure of meeting anyone in the 107th Ave and Olive office, you will definitely ve treated with respect, care and compassion! I will be returning and I highly recommend.

Negative experience: I left my appointment early and I hurried out to cry in my car. Like a lot of other reviews, they recommend a deep bacterial cleaning and a plan that would cost $1000. Honestly, that would have been fine if they treated me with any human decency. Awful experience. I’ve never had a dental office make me feel so worthless.

Fantastic experience: Very courteous and timely staff. Everyone involved with my evaluation was very helpful and professional. I felt at ease and the hygienist Patty is wonderful. I feel like I'm in good, capable hands.

Negative experience: We used Perfect Teeth for a number of years when Dr. Conrad was there. After he retired it really went downhill. First no dentist on staff, then when they got a dentist, it was like a revolving door.... different Dentist and hygienist every visit. I bought their Perfect Teeth plan every year. When I got medical coverage that paid my bills, the gave me my bill, then sent it to my insurance for almost 3x the amount. Please save your time and money.

Fantastic experience: I am extremely grateful for you guys. Not only was your service friendly but you were able to help me and work with me and have me taken care of the same day I came in when every other place turned me away. Thank you so much.

Negative experience: Do not come to this office!! You will end up with a huge bill!! Worst experience ever!! I should have read the reviews prior to coming here, but I didn’t. It seems like what happened to me happened to other people as well. They told me that they were in the network of my insurance, but it turned out that they weren’t. Roger in the front desk was the one that gave me the wrong information since the beginning. I spoke to Roger multiple times, and he kept giving me the run around. He kept telling me that I already did my part and that he will do his part and get the insurance problem resolved. It never happened. I only visited this office twice, and they charged me my copay which I paid and now I’m getting a huge bill. I spoke to the insurance company and they told me that the doctor on the bill was out of network and that they were missing doctor’s notes on the claim. I constantly called the office to get answers and they stopped answering my calls. I think they blocked me from their phones, because they don’t ever answer my calls anymore. Diana in the front was also very rude, and didn’t even act like she wanted to help me. They don’t care about their patients, they just want the money. I should have known this was not a good dental office, because during my first visit to this office they had me waiting for a very long time before even putting me in a room. Then, after they put me in a room, they had to change me into another room again because the equipment wasn’t working in the first room. ‍♀️

Negative experience: UPDATE: RESPONSES FROM OWNER ON HERE ARE VERY GENERIC. NO ONE HAS LOOKED INTO ANYTHING, NOR HAVE THEY REACHED OUT. IT'S BEEN 3 WEEKS! First appointment I knew I should get a 2nd opinion. Decided to give this place a shot, after speaking with manager, and already having some issues first week. Front desk very inexperienced. Asked for "In Network" dentist. Was confirmed by front desk that the doctor "was" in network. Something told me to call my plan. Found out the dentist I was going to have work on me was "out of network". So had it rescheduled with a different dentist. Glad I did my own homework, as it would have cost me a fortune! After all the mishaps (more down below), wasting my own time to research if all was correct, seeing reviews, then looking them up on BBB, I decided to cancel my Tuesday appointment. I called it into call center on Sunday. Confirmed cancellation with call center on Monday. Received a phone call today, from office (Tuesday), letting me know I missed my appointment and would I like to reschedule?!! This used to be a great place. Haven't been here in 10 years, due to living elsewhere. Like the BBB, I rate it an "F". First day I went there, they had a sign outside saying free exam with free x-rays. When I got to the front desk, I asked what would be charged to my plan And they told me the exam and x-rays. I reminded them that they had a sign outside stating free exam and x-rays. The 2 girls at the front desk then told me they would not be charging for the exam and x-rays. Had a conversation with the front desk again a week later and asked what has been charged to my insurance? The girl looked it up and stated exam and x-rays. I decided to go to the office itself and speak with manager. He stated that since the girls had told me that, he would honor it and insurance would not be charged. He stated that that was only for people with no insurance. The sign said nothing of that nature. When speaking to my insurance yesterday, before my supposed appointment, they stated that they were billed for the exam and x-rays and that they were paid. This place has been nothing but a cluster of all that could go wrong. I suggest you seek help elsewhere.

Fantastic experience: Perfect Teeth at Olive location provided me with exceptional, friendly, dedicated, caring, and outstanding patient care services to me on 11/14/23. Special thanks to Dentist -Dr.Baran , dental assistant, and all front office staff including office manager-Roger.

Positive experience: Update: while my office visit went well,it's been horrible since. I've been getting bills in the mail even though I owe them nothing. I have called multiple times and been promised it would be looked into only to get another bill. They coded my service incorrectly and apparently will not fix it. Best dentist I've seen in a very long time. Will go back and recommend to others.

Negative experience: Save yourself 2-4 hours of waiting time for each appointment and find a better place to go. Been going to perfect teeth for two years now (I paid for a treatment in full and now can't go anywhere else regretfully. Their staff is a revolution door where it changes virtually monthly, each new doctor you need to tell them your whole history because they don't take the time to stay up to date, they only have an ortho come once a month and typically books 2 months out. The lack of attention to detail is absurd where I've had to point things out to the dentist/Ortho and they've said "Oh. Oh yeah." This experience has been at both the Frank Lloyd location and Peoria. If you can, avoid this company.

Fantastic experience: Patty my did my cleaning. She is amazing. Love her work and she is extremely knowledgeable and has tons of experience.

Fantastic experience: I needed a root canal and received exceptional service. The front office staff were very friendly and provided me with the information I needed from start to finish. The dentists and staff made sure I was comfortable and explained everything throughout the entire procedure. I highly recommend Perfect Teeth on Olive.

Fantastic experience: Needed to be seen right away my temp fell off AGAIN and Roger said come in and we will take care of it. The office was very busy but they held true to their word and sat me down then got to work. The DA who helped me(no name) she works front most of the time. Very attentive and sympathetic. Thank you.

Negative experience: This was the first time in this office. I went to get my routine cleaning, an hour an a half later I'm been told I need to make an appointment for my treatment. I asked, but all I wanted was my routine cleaning, the hygienist said I needed Periodontal Maintenance, Gingival Irrigation and Antimicrobial Agent's. Not once did the dentist or the hygienist come talk to me they sent their office person. I immediately sent the X-rays to my son in law that is a dentist in UTAH and my daughter that is a dentist hygienist. They both agree I did not need what they had recommended. Beware of this place , they are just looking out for themselves.

Negative experience: Recently this office has gone down hill and become the most disorganized dental office I've ever been to. I want to say the dentist isn't the problem here, it's the front desk staff/management. They act like they don't know what they are doing. There are more negative incidents I've encountered with the front office staff due to thier poor management, however the most recent being that my appointment was canceled by them twice, because they 'overbooked', and I'm still waiting after two weeks for a call back about a price for dental work. I've been going here more then 4 years, and noticed these issues with unprofessional front office staff and poor management just started this year for me. It shouldn't be this difficult to get customer service and dental care from a dental office. I'm currently looking for a different dentist office.

Fantastic experience: I love coming to this dentist the staff is so friendly and really care about my teeth!✨thank you Patty for the amazing teeth cleaning I will see you again on my next appointment! and thank you business manager Rodger for helping me out on my scheduling!

Fantastic experience: I was recommended this place because I had no insurance, let me tell you I am very satisfied with my first visit. Had the pleasure of meeting victor and it was nice to hear what he had to say about my treatment. Patty took very good care of me with my cleaning and I appreciate her! The front office manager is amazing and he really gave me all the info I needed. I’m glad to be apart of a place that doesn’t give you a run for your money and cares about the health of your teeth!!

Negative experience: it was going to be my first time going in and i just get a call ONE HOUR before my appointment saying i need to reschedule because the doctor is leaving for the day. lots of reviews are saying the same thing, i should have listened but i thought it couldn’t be that true. i did not reschedule, i am going to take my money somewhere else. The lady who called me was also extremely rude while telling me they cancelled my appointment.

Negative experience: I started coming to this office 10-12 years, and was more then pleased . I returned in March after not being here for a while; this is not the same place. As soon as I walked in the door, I could feel the difference. Customer service has definitely declined; It took 10 weeks without teeth to get my replacement dentures. It seems that unless I called to check, nothing was being done. At this point, I will probably be changing dentists. Update; As of August 3, 2023 I am no longer using this office for my dental care. Now that they have be brought into the Breitbart(SP) family I would not recommend them to anyone. It's sad to have to make this decision after all my previous years of outstanding dental care.

Fantastic experience: It was great speaking with Roger and Victor this week. What a great office to work with. The dental lab cant wait to start receiving your scan. Now we can work together to assure your patience the highest quality of dental care

Negative experience: Same day cancelations. Nobody ever seems to be working when I call. The young female dentist seemed to be the only dentist that cares (wasn't my dentist). Just bad service and unwilling to listen to my concerns. Out of the 18 times I called I was answered 2 times. Don't bother leaving a message they won't call back. You will get better service at the smoke shop and sub place next door.

Negative experience: Do not go here. Horrible, first visit they had no systems working. Did my X-rays, next visit for cleaning, they wouldn’t do my prophy care as covered by my insurance and wanted to make me pay more for care. Dentist was mean and rude and they did not provide cost sheets before starting work, do better

Fantastic experience: I had the BEST dental cleaning with Patty at the Perfect Teeth location on Olive Ave. Patty, is a professional with over 30 yrs of experience and gives excellent recommendations on maintaining my oral hygiene.

Negative experience: Update. If your picking this place for braces I'd run the other way. We started our experience here and was a great experience in the beginning. Then 2 months in something happened to their orthodontist and boom now its hit and miss Care. God forbid you have a bracket break or wire problems. Good luck getting in to have it fixed. We are barely able to schedule a normal appointment and definitely no hurry for an emergency service. It's a joke and it's been on going. You call to make an appointment the answering service has no idea when they have someone available. Just when you think things are better. Nope same Ole thing we don't have ortho for another month. Sorry. If I had this to do all over I'd Definitely go somewhere else. The office staff is nice enough. But the business itself is terrible for service and they have no solution for the problem. To bad so sad. Pretty much. So if you have no life and can drop everything when they are available then this would be okay for you. But if you need them to work around your schedule and have more options then once a month forget it. Go somewhere else.

Negative experience: Nightmare of an experience. Pretty telling reading the reviews that the owners don’t respond to any of the 1 star reviews. Like many of the other reviewers, my Daughter has been trying to get her braces off for months. For 9 months it’s been and endless stream of cancellations, dr no shows, and no return calls. Like others, we’ve already paid for services and are stuck.

Negative experience: I recently moved to the area and was a new patient at this office! I highly recommend them. They are thorough, friendly and very personable! I am happy I made the switch. UPDATE MARCH 2023 - Not sure what transpired over the past 9 months but the service in this office has declined. Long waits after appointment time, multiple people working on my routine cleaning and x-rays, calls go to a call center and no one in the office picks up the call when they try to transfer from call center. No one from the office returns your call. They had office hours a few nights a week until 7 and without any kind of notification the hours were changed and they now close at 4 every day. They are awful and don’t value their customers.

Negative experience: We were happy at Perfect Teeth for about 15 years. Then they were taken over by Western Dental. Now they are having issues keeping staff and getting progressively worse with keeping you informed of things like not having staff to cover appointments you made a month ago. For example, they were giving some Saturday appointments for ortho and gave me one for today, but when we showed up 10 minutes before our appointment time, there was no one there. We left about 2 minutes before our time because it was obvious no one was going to show up. They never called and left a message that there would be no one there. But I have text confirmations of the appointment, so it is definitely in their system so they should have known they needed to call if no one was going to be there. If we weren't locked in with ortho, we would leave the practice immediately.

Negative experience: This place is under new management and has gone down ever since. Office is randomly closed at any given day of the week and they can't seem to keep an orthodontist on staff. Front staff employees openly talking about how they hate working there and cant wait to quit. Even having these conversations with the other dental techs in the front office in front of other patients all agreed that this new management is horrible. Do yourself a favor and find another dentist/ orthodontist.

Negative experience: So disappointed with Perfect Teeth! My son is a Senior in HS and nearly ready to be out of braces but since Dr. Lake has left in August (which he is a phenomenal Dr!) we’ve only been seen once by an orthodontist! Each time it’s they have No provider and when they did reschedule at a different location once we got there they cancelled due to No staff! They rescheduled again to be told my son still had No appointment.. this is just a piece of all the frustration with that office/facility!This place is so unprofessional and don’t know they manage to still be in practice. I’m beyond furious and frustrated but it’s my son who is paying the price! Highly recommend NOBODY go to Perfect Teeth in Olve or any location for that matter!

Negative experience: Perfect Teeth was bought out by Western Dental unannounced to the customers with Invisalign, because Western Dental IS NOT CONTRACTED BY INVISALIGN! Nobody told us this, the original Orthodontist, Dr. Greg Lake quit Perfect Teeth and Perfect Teeth kept telling me there's a new Orthodontist on the way. I am stuck with Invisalign on my teeth,paid in full,4k,and no one will give me an answer??? BEWARE!!

Negative experience: All I can say "DONT DO IT" I went there in November needed root canal and cap. I have very good dental coverage. It is now February and the still can not submit a correct valid claim to my insurance company. The dentist is great Dr Lau and Dr White. A company would think their accounts receivables is pertinent to the future of the company. All I want to do is get this bill finalized, submitted and find a new Dental practice with professional, competent people. They have billed the wrong insurance told me I did not exist.. Then billed correct provider wrong information. Lets not forget I still have the documents for another customer! Trying to reach out to upper management before I go to an attorney! I will keep you posted pre atty! Now going into April, Perfect Teeth has let the last rep go and her mgr too, suprise.. Bill still not resolved. Went there March 17th New Mgr says she sees problems will put in ticket to fix all. I should have 4 items billed. I have 12 entries trying to fix problem. No response.. call again. New Mgr will not get on phone about billing. Almost resolved. No Corporate information to be found!

Negative experience: I am extremely frustrated with Perfect Teeth Orthodontics. My son has had braces on for 2 years and he's ready to have them removed. The office can't keep an orthodontist staffed long enough to see us anymore. My appt is constantly rescheduled with the reason being "we don't have an ortho right now, or there's been an emergency". I'm literally at a loss and I will be filing a complaint with the AZ board of dentistry. I've tried calling and cannot get a call back, and when they do respond they have no solution for my son besides waiting until they can staff a new Dr.

Negative experience: I made an appointment to see an orthodontist over two weeks ago, I had to get permission from my work to attend the appointment. I arrived at the office and the person at the front desk told me that whoever made the appointment for me no longer works at the office and that she doesn't even know what is going on because she doesn't work at that office. She never offered an apology or acknowledged the inconvenience caused. She wanted to put me on the list for future appointments but I told her there is no need as I will not be returning to the office. Again, I mentioned my dissatisfaction and the front desk person did not even acknowledge it and showed zero interest in wanting to keep me as a client. Lousy customer service and unbelievable inconsideration. They need to train the staff more in customer service.

Fantastic experience: I went into see Dr. Wallin on referal from my primary dentist and he was very kind and even told me he wasn't the correct specialist to see for my problem. He did a few X-rays to see the area in question, and then refered me to a different Dr. I had a great experience!

Fantastic experience: This dental office made me a believer again. I had a phobia of going to the dentist, but after my appointment, I have been reassured that I was in great hands and the dentist was very patient with me understanding and gentle. I appreciate this dentist office I recommend it to anyone.

Negative experience: This office told me I needed a deep bacterial cleaning and then left me for 30 minutes in a treatment room because they actually forgot I was back there. When I asked if I could receive my basic cleaning provided by my insurance they said there was no point since I was going to have to get the deep cleaning. I received a second opinion and the second dentist actually said that she hated to see predatory sales practices in medicine and that as I had suspected I did not need that treatment. They want to rope people into it because it requires a $549 cleaning every 3 months for life. Insurance won’t pay for it unless the x-ray indicates it’s necessary due to infection or gum disease. They also recommended braces for my 10 year old and became defensive when I asked questions. DO NOT TRUST THIS PROVIDER.

Fantastic experience: Today I had a good experience with Endodontist Dr. John White. He performed a root canal on me and I was pleased with both his and his assistant’s performance and chair side manner. The staff is always courteous and pleasant to work with. I’ve always said that I would recommend this office and I’ve been coming here for years. I just hope they get an orthodontist in place soon as I’ve been waiting to be released from my Invisalign treatment for awhile now. It will be nice once they are fully staffed again.

Negative experience: This place is beyond terrible. My daughter was told she could have her braces off almost 6 months ago now. And each month they cancel our appointment the day prior due to not having an orthodontist on staff. Finally we got the receptionist to give us paperwork saying we are cleared to have them removed so we can go to their sister office in Tucson. Because apparently they don't employ a single orthodontist anywhere else in Maricopa county. When we tried to schedule with Tucson the manager was outraged that the receptionist at Olive flat out lied to us and Tucson doesn't have an orthodontist on staff either!! We have filed a BBB complaint already and are in the process notifying the media. We are on a list of many many people complaining about the same thing with this office/company. If we have to we will pay out of pocket to have them removed elsewhere and then file a civil suit for services rendered and damages. I don't know how they're still in business. And my teenage daughter is the one suffering.