Medical Associates Plus
Located in Augusta, Georgia, **Medical Associates Plus (MAP)** is a comprehensive, patient-centered healthcare network dedicated to providing affordable and accessible medical services to the local community and surrounding areas. With over 26 years of experience and more than 20 convenient locations, MAP has grown from a community initiative into a trusted provider serving over 50,000 patients annually. The network is committed to enhancing the health and well-being of individuals and families through compassionate care and advanced medical treatment.
While MAP is best known for its robust primary care and specialty services, it also offers a dedicated **Dental Department** designed to keep your smile healthy and bright. The dental team provides comprehensive oral care, ranging from routine checkups and cleanings to advanced treatments, restorative procedures, and pediatric dentistry. This holistic approach ensures that patients can address both their general health and oral hygiene needs under one roof.
Beyond dentistry, MAP’s extensive list of specialties includes Allergy & Immunology, Behavioral Health, Dermatology, Endocrinology, Infectious Diseases, Pediatrics, Podiatry, and Women’s Health. The organization prides itself on a sliding fee scale for uninsured patients and accepts all major insurance plans, including **Medicare and Medicaid**. With a mission rooted in dignity, respect, and community improvement, Medical Associates Plus stands as a vital resource for comprehensive medical and dental care in the CSRA region.
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
Photos of Medical Associates Plus
Our comment from Best Dentists Club about Medical Associates Plus:
A Compassionate Dental Department in a Comprehensive Care Network
Medical Associates Plus (MAP) is a well-established healthcare provider in Augusta, Georgia, with over 26 years of experience serving the community. While renowned for its broad range of medical specialties, the clinic features a dedicated **Dental Department** that complements its primary care services. This holistic approach allows patients to manage their overall health and oral hygiene in a single, integrated facility, offering **dental cleanings**, routine checkups, and restorative treatments under one roof.
Skilled Providers and Family-Friendly Environment
Patients consistently praise the clinical staff for their expertise and genuine care. Reviews highlight the professionalism of the dental surgeons and the warmth of the reception teams. Many visitors appreciate how the staff creates a welcoming atmosphere, ensuring patients feel comfortable and well-explained to throughout their procedures. This attention to detail extends to the **Pediatric Department**, where parents note the team’s patience and kindness in helping children feel at ease, often rewarding them with small prizes to ease any dental anxiety.
Accessibility and Financial Flexibility
Accessibility is a cornerstone of MAP’s mission. The network accepts **Medicare and Medicaid** and offers a **sliding scale fee based on income**, making healthcare affordable for a wide demographic, including those who are uninsured or underinsured. The presence of an **on-site pharmacy** adds further convenience, allowing patients to fill prescriptions immediately after their appointments. This integration is frequently cited by families as a major benefit, streamlining the care process.
Positive Patient Experiences
Overall, the dental experience at Medical Associates Plus is characterized by friendly interactions and efficient service. Patients value the **compassionate staff** who listen to their concerns and the **clean, well-maintained facilities**. For many, MAP represents a trusted resource where quality dental care is accessible, affordable, and delivered with a human touch.
Medical Associates Plus: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
3,9 out of 5 from 475 reviews
Fantastic experience: Dr. Tyler Day and Dental staff were very kind , efficient and helpful to me… Pulled my tooth and had me in & out with my prescription in hand. Did not have to wait pharmacy was right there. He educated me and made me feel welcome, Im very thankful.
Fantastic experience: Love it there
Fantastic experience: I talk alot but in it all they get down to the bottom of it and do with living care so warming
Negative experience: The staff isn’t too friendly I’ve had a couple encounters that were really unprofessional from 3 women who works pharmacy… The ladies who were friendly don’t correct them when they’re rude or try to intervene..
Fantastic experience: I love medical associates plus because it helps people that's in poverty afford their medicine.
Negative experience: DO NOT GO HERE FOR WOMEN HEALTH UNLESS U HAVE NO OTHER OPTION. unprofessional and uncomplete work. Silvia dunn was my provider and she messed up my prescriptions multiple times. Would not recommend if youre looking for birth control or OBGYN care.
Negative experience: Terrible care, unprofessional, the dentist had me wait over an hour unnecessarily. Would not recommend.
Good morning Ms. Terry. I'm sorry to hear about your dissatisfaction with your most recent visit. Please call and speak with one of our representatives at 7069220262 for resolution.
Negative experience: The woman that checked me in today was very nice . As well as the I believe the pct and Physician Assistant. However, I do not want to fully name drop but a particular nurse practitioner was not so helpful. Although she did offer services for my condition, but she was not truly interested in what I was stating about my situation, when I mentioned certain things are not normal in any ones lifestyle , she blanking downplayed my issues. Stating “it’s normal, “y'all” just don’t think it is”. Once I had given her an example of the situation she then stated that is abnormal after all but when I said I do not have normal xyz she then continues to ask what’s normal for me when I literally stated I do not have normal xyz. I gave her would typically be normal for me , which is completely rare. Furthermore, as I was telling her all of my symptoms she would cut me off or state the full medical term out loud as I’m trying to recall all symptoms that I have been dealing. I was trying to ensure all details so I could finally get the proper care that I need. I wanted to continue my appointment today , but after I noticed she was blankly down playing my situation ,I left. I no longer felt comfortable or safe proceeding with anything dealing with her , it’s almost as if she was trying catch a lie or simply think I’m being overly sensitive about it . I know I am a patient person. Please ,as a medical professional do not think my health is not serious. Also if you are not feeling knowledgeable or comfortable please recommend studying or other specialists. Although, I will say I’m quite disappointed because I’ve been needing help for a while and was becoming hopeless and desperate, dealing with temporary solutions. I walked out on my last hope , I think that would speak volumes. And no I did not curse or become aggressive, I simply advocated for myself and my situation. Even with her constantly stating “y'all” throughout the consultation. We live in America ,I know we all know what that means …..I’m not just assuming either. I’m patient and accommodating especially for my health, I do not like confrontation, however, I know when an individual has an idea about me in their heads , rather true or not. Tone, responses, lack of empathy and body language, it was all there. I hope I can get a different “professional” of my demographics that is truly helpful and empathetic or someone who simply understands or even truly wants to understand my condition and not make it out as if it’s not that serious.
Negative experience: i dropped my FMLA papers off january 6th 2025 on february 6th 2025 it took me coming up here to get my papers after one whole month i had called numerous times and showed up before telling me they were not done each time or when i call they would send me to another line and go straight to voicemail. i had called and showed up AFTER the 16th of January… which is when my papers are dated stating that it was when they signed it.. this drs office was rude and because of me coming up there and calling so many times bc they were not done they literally BACK dated to cover their own. i will emphasize the fact i showed up AND called after the 16th and was told it wasn’t done. they lied to me. no matter how many times i called or showed up i was told they weren’t done. i asked for them to call me when it was done but they never did. i believe this is one of the most unprofessional doctors office i have ever visited. they are unprofessional and not proficient enough when it comes to getting stuff done in a timely manner. i was told i would have it within 10-14 business days. i hope this establishment reads this review because of your lack of concern and professionalism you have cost me my job. i DO NOT RECOMMEND!!!
Fantastic experience: Great Doctor's
Fantastic experience: Had an appt today and the Dr was running a little behind which is fine things happen. I had to bring my 2yr old with me and he was being a toddler screaming his head off didnt want to be there. I felt defeated truly. I wanted to reschedule and come back. I had several wonderful ladies come to me and offer to take my son outside and rock him to try and get him to calm down. I went up to the pediatric floor and she gave my son a toy to try and calm down. I dont go to that pediatric office but I felt incredibly welcomed. He never did calm down lol but I didnt once feel like he was being an annoyance (although he was being annoying lol but hes a toddler) it really does take a village and I will never forget the kindness of the wonderful ladies in the office!!
Hi Krystal. Thank you for the 5-star review. It is always our goal to make our patients feel like family. We look forward to continuing to take care of your health, and by the way, we have an excellent pediatric staff :)
Positive experience: Staff are prompt to check you in, wait times have been short. I like that they cover so many services in this location. They also have sister locations nearby for other services, like mammograms. There seems to be turnaround for office / location moves for doctors often. I just wouldn't get attached to a PCP unless you are willing/able to move with them.
Negative experience: These people put folks who have a later appointment time before the folks whose appointment time is BEFORE theirs, AFTER them if they came in early. What kind of crap is that? What’s the point in booking an appointment then if folks can come in whenever they want and get seen? What’s the point of a virtual check in to still have to come inside and resign in and recheck in? This whole process is stupid and unfair!
Fantastic experience: Awesome service. The new doctor/PA is caring and thorough.
Fantastic experience: Had semi-annual visit with endocrinologist
Negative experience: Pharmacy located at Golden Camp apparently needs better workers or more staff. Customer service in any field is a must having me to waste my time and gas to come up to center when you told me 30 minutes just to not have the product is beyond me. WORST EXPERIENCE EVER. If I could give zero stars I would.
Positive experience: Dr. Sterett is really nice and I feel like at times he’s more concerned about my health than I am! His np is super sweet and definitely deserves a raise. It usually doesn’t take long for me to be seen and I’ve never had any of my appointments canceled or had a problem rescheduling. I would’ve gave 5 stars but some of the receptionist ladies are kinda rude and intimidating.
Fantastic experience: I had a truly wonderful experience at this doctor’s office the best in town . From the moment I walked in, the staff was welcoming, efficient, and kind. The doctor was not only knowledgeable, but also took the time to listen to my concerns, explain everything clearly, and make sure I felt comfortable throughout the visit. It’s rare to find a healthcare provider who combines professionalism with genuine care and compassion — but this place gets it right. Highly recommend to anyone looking for quality care in a supportive environment!
Fantastic experience: Fast and very curious nurses and my Doctor, which is Dr. Sterett is an awesome doctor who listens to what you say and is very nice. He knows what he's doing and quick at it. I will be with him for a long time.
Fantastic experience: Good experience!
Negative experience: I have been trying to contact the dental office here since I couldn’t make my appointment. They never answer or call back. I need to get in touch asap so they can refer me to get a root canal. It’s ridiculous how no one answers the phone. It’s been weeks.
Fantastic experience: They are the best place
Negative experience: If you need care, I certainly wouldn't recommend this facility. My GF was referred there after a recent hospital stay. They made it a real pain for her trying to get a refill on her medicine. She called for over a week trying to get help, to no avail. Numerous messages unanswered. I ended up having to drive her over there, after letting the receptionist know why she was there, the receptionist retrieved PA Victoria Bradford. Bradford opens the door to the waiting room with a scowl on her face and motions my GF into the hallway and commenced to telling her that she was lying about the number of years that she has been taking the medicine she was seeking a refill on. I politely interjected, and let Bradford know that she was incorrect. Bradford immediately becomes argumentative pointing her finger at me and loudly says that we have been "harrasing" her staff. This is all taking place where others can hear what's being said. I asked her why she was being so nasty towards us which seemed to anger her even more. I walked out because I didn't want the situation to progress. We have now retrieved the proof to show that Bradford was incorrect about my GFs medication. It was absolutely the nastiest attitude that I have ever seen, from someone in the medical field. I'm not a lawyer, but I'm pretty sure she committed a hippa violation, by loudly discussing my GFs medical history in the hallway where other patients and staff could hear. The medical board will soon be aware of what took place. No one should be subjected to that type of "care".
Fantastic experience: Great Primary Care Physicians, In-house Pharmacy, Dental, and Behavioral Services.
Negative experience: My primary care physician was been changed 3 times within 2 years. Mind you I had just gotten diagnosed with Hashimotos from my original doctor Tammi Pavey. At the very least, I have a thyroid problem, which if not treated will cause a lot of issues for my body long term. I feel the effects of my condition worsening because these people will not explore what it is going on. I also struggle with possible adhd and severe anxiety/depression so the fact that I’d forget my last appointment or decide a medicine was not working for me rubbed them the wrong way so they gave me attitude or complete indifference. A primary care physician should CARE. Someone needs to teach these doctors that it’s okay and even necessary to show compassion. I am doing my best with the cards I’ve been given. And even when I try to seek answers these people just made me feel like a degenerate teenager who doesn’t really want help.
Negative experience: They Never send me a link before my appointment time.
Negative experience: I was sent to this facility by my primary care physician. I had a problem that needed the attention of a specialist. The doctor that saw me was fine on the first visit. He gave me a new medication which didn't agree with me. I had a follow up a few days ago and told him what happened. He acted as if he took it personally that the medication had an adverse reaction. He got rather upset with me and called me "crazy" of course I and my wife didn't appreciate this at all. So we will never go back if we can possibly avoid it. Maybe the other staff and doctors are OK. I don't know if this is a problem throughout the entire practice or not. This is the Walton Way location.
Negative experience: They do not take walk ins. They are rude when asking questions. Take months just to be seen I am getting my records pulled from here going elsewhere honestly it’s a 0 star but had to give a star. I wouldn’t recommend this place to nobody or they mother it’s sad!!
Negative experience: It is ridiculous to try to make an appointment there
Fantastic experience: Called office in Thomson and was pleasantly surprised to speak with a caring and knowledgeable person named Tammy that answered. She listened to me and understood my problem. She helped me in more ways than she knows.She was patient and explained the process of what I needed. Other times I have called and felt like a bother or got talked to like I was a child. So glad she happened to answer my call.
Negative experience: EDIT from 5 star review to 1 Outstanding balance that I’ve been paying on keeps resetting as if nothing has been paid. I’ve got more screen shots and bank statements of other payments being made, but it keeps resetting back to $253 no matter what’s being paid. What’s going on?
Negative experience: I just don't know how to feel about this place.Some of the people are nice,some are rude.The pharmacy is always playing catch up,probably not their fault.But my main complaint is that it just seems like they just go through the motions to get you in and out.Like my mental health is going downhill and I just need answers to why I feel the things I do.39 y/o and the only diagnosis I've recieved is depression and anxiety.I could've told anyone that.i want/need to know why.Its not just depression/anxiety.And I got told I have a substance abuse problem.Dont think so.and if I do,what's causing the substance abuse?would rate higher but just don't know anymore
Positive experience: Extremely difficult to get someone on the phone…
Positive experience: Mixed emotions! Don’t feel my needs are being truly met!
Fantastic experience: Love this place, the entire staff is amazing and friendly they take excellent care of my wife,and I
Negative experience: Call this place to find out about their sliding scale for low income or no income patients and this place charges almost $400 just to have a dental exam before they will even give you a price estimate on repairs or work you need to have done. To me that doesn’t sound like a low income or sliding scale anything, to me that sounds like highway robbery and like they’re trying to squeeze every customer that comes in there for every single solitary cent they can get out of THEM!
Negative experience: Really starting to hate this clinic was trying to get some medical records for almost 2yrs and for some reason I can't seem to get them, talked to the Pratice Manager, (Brenda) she keeped in touch with me on what was going on, the last time we talked she told me that the records where mailed on the 27th of March and she said to wait a couple of days because of the holidays so I did, it's now April 15th and I still haven't gotten them, I call back on Monday and told the young lady that Brenda said to call back if I didn't recieved the records, so she said that Brenda was off and that she would email her, this was last week no calls back. April 15th try calling all I get is voicemail.
Negative experience: Dr. Cook hit a back tooth with the drill, and then he said that I would need to have it pulled now and charged me for his screw up. Dr.Cook seen me for a cleaning and saw that I had a broken tooth but didn't want to fix it then he waited until it had to be pulled and made a mess with it and I had to go to another dentist to get bone fragments removed.
Fantastic experience: This was by far the best experience I have ever had. They were so pleasant and welcoming the entire time I was there. From the front desk all the way until I left , my time here was nothing short of amazing! I came all the way from Atlanta in excruciating pain as a walk in patient and my dental surgeon was the best. Dr. Patrick made my experience go very well with very mild to no pain at all .. he took the time out to make sure I was comfortable and accepted me in as a walk in patient despite being booked for the day. Olivia was his assistant in the procedure and honestly they really did a wonderful job and I deeply appreciate them. He even gave me a blanket because I was cold.. thank you medical associates (dental) for giving me such a rememberable experience !! Your customer service was beyond perfect!
Negative experience: I won't be returning as a patient and I wouldn't recommend this practice to anyone I know. I do not know if Dr. Nura Yasin and her nurse were having a bad morning but the way I was treated and spoken to during this visit was unacceptable. They showed no real interest in my current issues and dismissed the fact that I was there for any reason. You guys need to work on your customer service skills all over that building from the pharmacy, Dentist's office, and the doctor's office. This community spends hard-earned money to come into that office when we are not feeling our best and to be met with such unprofessionalism, Rude, and insensitive manner will not be tolerated. I have always been respectful each visit and only ask for the same in return.
Medical Associates Plus appreciates you choosing us for your healthcare needs. Thank you for the 5 star review. We look forward to continuing to take care of you and your family. Please don't forget to complete your patient satisfaction survey.
Fantastic experience: Dr Cook is great and so are the ladies at the reception desk.
Fantastic experience: From the time that I walked in to dental everyone from the front counter to the doctors and assistants to the pharmacy were awesome! It’s obvious that they enjoy what they do and it shows. In my opinion they all need raises immediately!
Fantastic experience: I love my provider Keith.❤️
Fantastic experience: #Great #FamilyCare #Super #Service
Fantastic experience: Super amazing friendly staff...in fact we laughed the whole time I was there even though my tooth hurt...thank you
Fantastic experience: Minimal wait and everyone is so polite and helpful
Fantastic experience: I was there for a new Primary Care Doctor,.. seems I had seen a doctor there once before at the hospital and I was already in the system ..that made it so easy to get an appointment.Without problem...and the 4 ladies at the desk were awesome and so friendly. That makes it so much easier to feel comfortable with the doctor visits...they even had a door man that was happy to direct you to the right side of the Clinic.
Fantastic experience: I have a great doctor.people very friendly.
Negative experience: The Dr I went to see was horrible. He had a bad attitude. Apparently he didn't take notes from my last visit. He tried to tell me that he didn't prescribe my heart meds. I showed him all of my bottles. He was very short with my mother as well. Me and my son were in a bad wreck. That night I rode with my son in the ambulance. He was hurt and I didn't want to leave his side. That's when I went to see Dr.Madu a couple days later. I left his office in tears. Could not believe how he treated me and my mom.
Negative experience: The worst experience I’ve ever had for a GYN. If you’re not an expert in Fibroids then just say that. Surgery shouldn’t be the only option when there’s multiple options available. Only referral is AU.. Did not even bother even seeing the worry and concern. The tech for the ultrasound was even worse. Never tell a woman to not stress about it, when it is a health concern. Had to wait almost 2 months just to hear said options. Communication is terrible, and I have yet to receive a superbill of ALL services performed. Terrible place. Don’t say my appointment is 3:40 and I’m there past 5.
Negative experience: Pediatrics front desk "clerk" attitude, rude, mean, insensitive and is not a people persons. Been taking my kids there for over 5+years and have never been greeted with nothing but pleasantry until recently. Makes me not want to come back. Sad to say but AP pediatrics is going downhill.
Fantastic experience: This is where I go to for everything. It even includes a pharmacy!!
Fantastic experience: Dr Hutchinson is a great P.A. He listens to my concern and does treat me like a number. I never have to worry about medication refills. His nurse Joy is also great.
Ms. Bradley, Medical Associates Plus appreciates you choosing us for your healthcare needs. Thank you for the 5 star review. Please don't forget to complete your patient satisfaction survey. We look forward to continuing to take care of you and your family.
Fantastic experience: Very professional staff, beginning with the young man who always greets with a sincere welcoming smile. The receptionist warm greetings and welcome. The technician who took my vitals and history was very pleasant, The PA as well was very thorough. The young lady who administered my flu shot was very good. My grand experience continued as I used the pharmacy for the first time, I was greeted with warm salutations throughout my visit. I received Optimal Service. I am thankful, Debra Cooper
Negative experience: no way to call and make an appointment. you press 1 for an appointment and it doesn't even ring and just says to leave a message. then you never hear back.
Negative experience: They never saw me, I was just waiting smh. Hate this place sometimes lol. It’s affordable... They also say walk ins are available from 8-10 you call and they say you can walk in from 8-10, but then they say no due to holidays. I can’t with this place
Positive experience: It takes a long time to get an appointment in. I called for an appointment and the earliest was a month out.
Fantastic experience: Excellent care for medical issues and preventive care. Like the Doctors and staff very knowledgeable and caring. Love Lab and pharmacy on site. My entire family goes to medical associates. Easy to get appointments at last minute. You can call nursing staff with non- emergent questions. Easy to get refills when medication running low. Also, women's care clinic available. Great with referring medical specialists if needed.
Ms. Pritchett, Medical Associates Plus appreciates you choosing us for your healthcare needs. Thank you for the 5 star review. Please don't forget to complete your patient satisfaction survey. We look forward to continuing to take care of you and your family.
Negative experience: If I could give zero stars. . . I would! Dr. Gabriel Madu is THE WORST medical "professional" that I have ever encountered in my life. He is very condescending and demeaning. I have had several issues with this medical office including not getting my medicine that is dire to my health, having to fill out paperwork that the medical staff is required to fill out, not receiving documentation that has been legally requested, and so much more. I will never recommend anyone to this establishment. The customer service is piss poor and the doctor (Madu) does not do what he is paid to do! His aggressiveness towards women is disgusting! He talks to women as if we are inadequate and uneducated! I will be going a step further and filing a formal complaint! His own staff even complains against him. Its absurd that he is still even allowed to practice! Not helpful at all, doesnt want to work, just wants to collect money and walk arojnd on this high horse! Getting an appointment in womens health is nearly impossible as the scheduling line for that department never picks up! The pharmacy lost my prescription for my diabetic medicine several times and i Have been without it for months! Im disgusted that with what I pay, I still cannot get adequate medical help. Please, do not use this facility! There was a woman begging for her medicine in tears. They did not care! Go to a facility that actually cares about their patients. I promise they do not have your best interest at heart!
Fantastic experience: Ty is always so sweet when I come in. She has a great personality
Negative experience: Horrible service, waited 2 hours to be seen and still did not get serviced. Medical staff is rude, definitely don’t come here if you are an expectant mother.
Negative experience: The worst run business I have ever had to deal with. Called the administrative office at least 15 times and left messages……..no returned calls.
Jaye Lee, thank you for bringing this to our attention. We want to ensure that you continue to receive the best health care from Medical Associates Plus as possible. Please call our main number at (706)790-4440 and ask to be transferred to the Practice Manager, who is expecting your call.
Fantastic experience: Customer services and staff is amazong People. Bilingues
Fantastic experience: Clean and well run. They provide quality health care and meds at a fair price.
Negative experience: Attention expecting mom's please do not go to this place. Dr. Lisa Jackson is a JOKE. My appointment has been canceled not only once but twice. On my first appointment they wanted proof of pregnancy and dismissed. Oh, I almost forgot they call me 10 minutes after I left to come back to check baby heart beat. How inconvenient.... Next appointment was at 3pm they called at 2:58pm to cancel my appointment. Very unprofessional!!! It's sad because they have the audacity to still try and reschedule you 2wks out and not even attempt to squeeze you in sooner. The Dr. set the receptionist up to do her dirty work and sweet receptionist has to get the back lash. Called Nia the office manager still no call back.
Fantastic experience: Pretty great clean doctor office w great doctors
Negative experience: Unexpected medical bill showed up 75 days after service for a covered visit that I already payed my copay’s on. Doctor madu is anything but friendly and overall came off as incompetent and unqualified. It took a 15 minute argument with him to explain what a physical and blood panel for insurance purposes actually was. After I got my results I couldn’t get ahold of him for follow up questions. We’ve had too many issues with this medical center in the past and won’t be using them again.
Fantastic experience: Best Dr's in business
Positive experience: Rude staff. Need customer service training. Pharmacy sucks. Never get meds right after you wait hours for them
Fantastic experience: Love this place! Friendly staff, friendly dr.s and all health needs in one building!
Amanda, Medical Associates Plus appreciates you choosing us for your healthcare needs. Thank you for the 5 star review. We look forward to continuing to take care of you and your entire family. Please don't forget to complete your patient satisfaction survey.
Positive experience: Kaleb was the greatest but the other lady that does check in I want say
Negative experience: Had a very unpleasant billing experience after I received bills over a year after the date of service. I had gone in because I thought I had covid, but my visits were miscoded. I called multiple times asking to speak with someone about the bills, never got a call back. Generally speaking, the medical professionals themselves were kind and knowledgeable. I'll definitely find a different general practitioner though, in order to avoid surprise unexplained medical bills.
Negative experience: Dr Gabriel mado is a jerk. He wouldn't let me finish a sentence before he started talking over me. I felt he didn't understand me, he wasn't even trying to listen to me. He's a poor excuse for a doctor. The front desk person I talked with was very friendly and polite and Brenda, the nurse, went above and beyond to help me, those two I appreciate...the actual doctor did nothing to help me.
Fantastic experience: Good.place to go if sick. People respond fast and pharmacy prices are the best.
Positive experience: We went for a covid-19 test and the process that we went through was very easy Once you signed up by calling everything else went really smooth and we got our results about 15 minutes
Fantastic experience: This has been a blessing for me since i lost my job and insurance of 20yrs. Everyone has been nothing but helpful and friendly. If it wasn't for this place who knows how i would've gotten my blood pressure medication. Shout out to the staff and my favorite Dr.Troy you have to love him. ❤
Fantastic experience: Dentist here is very nice. My daughter has never complained.
Positive experience: Employees are nice but there isn't a set understanding of where to stand in line and where to go next.
Fantastic experience: Great Staff That Seems To Really Care About Your Health And Well Being.
Medical Associates Plus appreciates you choosing us for your healthcare needs. Thank you for the 5 star review. We look forward to continuing to take care of you and your family. Please don't forget to complete your patient satisfaction survey.
Negative experience: IT WAS A GOOD THING FOR ME WITHOUT INS. UP UNTIL THEY TRIED TO RIP ME OFF WITH BOGUS CHARGES!!! I WENT IN TWO YEARS LATER TO GET SOME MORE MEDS AND THEY TRIED TO TELL ME I OWED THEN A LOT OF MONEY FOR LAB WORK AND SUCH .... I TRIED TO TELL THEM I HAVEN'T EVEN BEEN IN THERE FOR 2 YEARS AND THAT WASN'T ME, THAT I NEVER HAD ANY LAB WORK OR ANYTHING LIKE THAT!!! I TRIED TO TELL THEM THEY HAD MESSED UP AND PUT SOMEONE ELSE'S BILL ON MY ACCOUNT. THEY LOOKED AT ME LIKE I WAS CRAZY AND TOLD ME THAT THEY WAS NOT GOING TO LET ME SEE A DOC UNTIL I PAID THEM IN FULL!!! THERE IS SOME SERIOUS ISSUES GOING ON WITH THEM PEOPLE OVER THERE!!!
At Medical Associates Plus, we take these types of complaints serious. If you would like to speak to someone in upper management, Please contact Dr. Melvin Lowry at mlowry@mapbt and he will follow-up with you.
Fantastic experience: Has all the necessary care for patients i remember when it was a trailer far advance great
Negative experience: Its an embarrassment to the late Henry Brigham of the operation of this facility. The first guy at the door he is ok thats it ok. Once you walk in the clinic filled reception area you can see there is no care of time, organization people or professionalism. NO THANK YOU
Fantastic experience: It was fast and everyone was very nice
Fantastic experience: Great Affordable medical care for adults & children. Medical plus has so much to offer to the community.
Negative experience: I have had good experiences with the providers at this office, but trying to speak with someone about results is frustration. They use a call center, so it is almost impossible to get through to anyone at the office. I had to have a test done, and was told I could get my results two days later, now they are saying a week and two days. I was asked if Monday was okay for my next appointment, I said yes. Now my appointment is on a Wednesday... after I already requested Monday off. The lack of communication is annoying. I don’t see the point in waiting over a week to give me results to my test when they are available now. I may very well be looking for a new provider.
Fantastic experience: Went in this past Friday talk to the therapist go back tomorrow to see dr. Therapist was real nice i pray that the dr. Is the same in the morning
Positive experience: First, Tara woodall is an amazing obgyn however, many in my family see doctors in this practice and there's been multiple issues with not calling in prescriptions or sending them to the wrong pharmacy and not calling in referrals. They overcharged my son and it's like pulling teeth with billing to fix it. And you can't seem to get anyone to return your calls if you try to fix issues with the medicine or referrals.
Fantastic experience: Very good customer service
Medical Associates Plus appreciates you choosing us for your healthcare needs. Thank you for the 5 star review. We look forward to continuing to take care of you and your family. Please don't forget to complete your patient satisfaction survey.
Negative experience: Called to reschedule one of my appointments and cancel the other. The first receptionist that answered ( a woman ), was extremely rude and had an attitude. It’s only 15 minutes after the clinic opening, why the attitude? This would have been my second appointment at MA. It put such a bad taste in my mouth. I called back and cancelled the appointment I wanted to reschedule as well. That time I got a different receptionist ( a male ). He was polite but the damage was already done. I’ll be going elsewhere.
Negative experience: Need better staffing!! No one has a pleasant smile to greet you with!!
Fantastic experience: Dr. Bannister is the worlds greatest. She answered all my questions. Her bed side matters is perfect. If your looking for an PCP. Please make an appointment with Dr. Bannister. I’ve never met some in the medical like her. I’m so glad I’ve made her my Primary care physician.
Fantastic experience: My visit didn't take that long I was happy
Medical Associates Plus appreciates you choosing us for your healthcare needs. Thank you for the 5 star review. We look forward to continuing to take care of you and your family. Please don't forget to complete your patient satisfaction survey.
Fantastic experience: The staff here is very friendly. The wait times are not long at all. That's a plus when going to the doctor.
Positive experience: They called me about switching to their pharmacy instead of my current. If they had a drive through, I may think about it.
We offer delivery services. Call our pharmacy to make arrangements.
Negative experience: Stay away from Dr Edmund Bein. He is a bully and verbally abusive. He would not refill my prescriptions because I had not come back to his office for a follow-up. Too hard to reach as well. He acted crazy during my last and final office visit. Does a 65 yo diabetic female need to be jerked around?
Negative experience: I was asked if i have been tested for covid and i was. But i was not given any results. They will not let me in without the results
Fantastic experience: Courteous staff. Clean facility. Great location.
Negative experience: The doctor was friendly an an the staff in the back was professional. However the front desk ladies seem to be disorganized. They put my address in the system wrong and as a result I had an outstanding bill that I never knew of that was supposed to be covered because they go by income. Pretty much, be careful with your information an cross all your ate because it’s not exactly income based. They will charge you full price for Lab results. An it’s expensive, so I would say there’s better options. Look further.
Fantastic experience: New here, but loved my doctor.
Fantastic experience: It's a very nice place that really care about the patients. As well go the extra mile to make sure you get the medical attention you need. I'm impressed with the service their
Medical Associates Plus appreciates you choosing us for your healthcare needs. Thank you for the 5 star review. We look forward to continuing to take care of you and your family. Please don't forget to complete your patient satisfaction survey.
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