Ace Dental Specialties
Ace Dental Specialties with locations in Chino Hills and Fullerton. Ace Dental Specialties is a specialty, referral-based practice centrally located in Chino Hills and Fullerton. Proudly serving Chino hills and its surroundings, as well as the North Orange County communities of Brea, La Habra, Anaheim, and Placentia.
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 8h-14h
Services and Treatments
Ace Dental Specialties: Reviews
Fantastic experience: Very friendly and professional staff
Thank you, Ed for your kind and thoughtful words! It truly means a lot to us. We are so happy to hear that you feel Comfortable and well cared during your visit. Providing attentive and compassionate service is Always our goal. Thank you for noticing we appreciate your trust, Management
Positive experience: Although they were very efficient with time- I would say too efficient. Some were not very friendly while others were. I felt rushed out of my consultation to make room for other possible patients.
Thank you for your feedback, Rebekah. We truly appreciate you taking the time to share your experience. We're glad you found our team efficient, but we're sorry to hear you felt rushed during your consultation. We strive to provide every patient with personalized care and enough time to address all questions and concerns. Your comments are valuable and will be shared with our team as we continue to improve. If you'd be willing to discuss your experience further, please contact our office—we'd appreciate the opportunity to learn more and make things right. we see you for treatment Management
Fantastic experience: They were all so very nice. Don’t like To go to dentist due to Anxiety. They helped me relax. Very appreciative
Thanks for your review
Fantastic experience: Excellent service ! The staff and Drs really knows how to make one feel special and comfortable !
Hi Thomas, Thank you so much for taking the time to share your experience, we're truly grateful that you chose to come to. Ace Fullerton mean a lot to our team and we appreciate real people like you again thank you so much for your kind words and to give us the opportunity Management
Fantastic experience: Quick and friendly staff. Wait tine was minimal. The endontist Dr Turkani was amazing doing my root canals. Gentle hands, skilled. Great experience.
Hi Renea thank you for taking the time to share your positive experience with us! We're thrilled to hear. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. will past the message to our wonderful Dr. Turkmani, Thank you Management
Fantastic experience: The Dr. Jose, Ana and the rest of the team were all very friendly!
Dear Sylvia thank you for taking the time to share your positive experience with us! We're thrilled to hear. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. will past the message to our wonderful Dr. Hossein and Ana Thank you Management
Positive experience: I was treated professionally by everyone at Ace Dental.
Mr. Willam thank you for taking the time to share your positive experience with us! We're thrilled to hear. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. Thank you Management
Fantastic experience: My Appointment/Root Canal, today was Great! Great Care, Great Dentist/Staff, and Overall Great Experience!
Wesley thank you for taking the time to share your positive experience with us! We're thrilled to hear. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. Thank you Management
Fantastic experience: My dentist is awesome and the place is clean. Thank you to Mrs. Bittom and Mrs Bianca.
Dear George. Thank you so much for taking the time to share your experience, we're truly grateful that you chose to come to. Ace Fullerton we appreciate real people like you again thank you so much for your kind words and to give us the opportunity to serve you Management
Fantastic experience: I highly recommend ace dental I got my root canal 2 hours ago with them the best experience with dr.turlrnina and his assistant cosmina very helpful and sweet people highly recommend
Hi Kimberly thank you for taking the time to share your positive experience with us! We're thrilled to hear. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. will past the message to our wonderful Dr. Turkmani, and Cosmina Thank you Management
Negative experience: This is not the place that you want to come if you have a fear and anxiety when going to the dentist. The only reason I didn’t put one star is because Robert who took my x-rays was excellent and made me feel comfortable but the older lady at the front desk was awful she had a nasty attitude when I was inquiring about why I was still waiting in the waiting room a half an hour after my appointment time when other ppl that came in way later than me were being called before me she was rude told me if I didn’t want to wait I could reschedule. Why would I reschedule at a place where people are rude and won’t see me on time?? Upon seeing the dentist he wasn’t much friendlier I told him right from the beginning that i had anxiety he didn’t even acknowledge my feelings just went ahead pointing out multiple things that he said I needed done blamed other dentists for not telling me about all the work that I needed done when I already told him at least twice that I was only coming in for a cracked front tooth and that all the other dentists did not take x-rays for the other teeth I could tell that he was rushing me . He wasn’t very friendly at all. It’s a Shame and it is really disgusting how most of these dentists treat their patients especially when they are aware of the extreme anxiety that the patient has and how much more traumatizing it is each time you have to experience this type of treatment. They take more time creating a bill of massive amounts of work and money that they are wanting to do and take from you then they do to ensure the patient is comfortable and is treated with dignity and respect. The minute I walked in the front door of this place it smelled bad and looked dirty and dingy but because I am in need of help I tried to look past the appearance of this place. Upon sitting in the waiting room after being spoken to rudely by the old lady at the front desk I started looking at reviews about this place and was instantly made aware by the reviews that I read that the old lady is just a nasty person to everybody. On my way out of the building the old lady with the attitude shoved my paperwork in my hands and started murmuring under breath something about God. If they got a new dentist here that actually has patience and got rid of the old bat in the front desk this place might actually have a chance
Dear Jacky Benegas
Thank you for taking the time to share your feedback From the moment you arrived, you request to be seen immediately. As explained we do have a protocol in place, and new patients paperwork must be complete before we can proceed. When this isn't ready. it can delay the process, and we do offer the option to reschedule. At you request, out team made every effort to accommodate you. Including expediting assistance so they could be seen as quickly, you also DO NOT Allow assistant to take X-rays EVERYONE remind courteous and helpful throughout your visit During your consultation Dr. Lee explained the proposed treatment explain However, he is unable to discuss or proceed with anything not include in the referral, and you were advised to follow up with you general dentist for that portion At this time, it seems we may not be the right fit for your expectations. We wish you the best in finding a provider that meets your needs. Management
Negative experience: Horrible, waited 40 minutes to be called back
Hi Lisa thank you for your feedback. We're sorry to hear about your experience and understand that waiting can be frustrated we notified you were early on a full capacity schedule However 40 minutes for 1st time consult patient not bad also for the record you cancel one's again we truly value your time we try contact you please feel free to contact our office We be happy to assist you. Management
Fantastic experience: Amazing experience. Very professional!
Dear Amanda Thank you so much for your kind words and for taking the time to leave us a review. We're happy to herd our team was professional and all your questions were answer We understand that upcoming treatment may be overwhelmed, but we are here to support you on every single step to ensure you have a smooth and comfortable experience Management
Fantastic experience: Great service. Friendly staff.
Dear Beatrice. Thank you so much for taking the time to share your experience, we're truly grateful that you chose to come to. Ace Fullerton we appreciate real people like you again thank you so much for your kind words and to give us the opportunity to serve you Management
Fantastic experience: I was very pleased with Dr. Lim
Dear Kimberly Thank you so much for your kind words! We're Happy to heard you had a great experience with our awesome Dr. Lim Thank you Management
Fantastic experience: Staff is friendly and service is prompt. Clean and inviting atmosphere and helpful front desk ladies.
Dear Michelle Thank you so much for your kind words and for taking the time to leave us a review. We're happy to herd our team was friendly and professional and all your questions were answer We understand that upcoming treatment may be overwhelmed, but we are here to support you on every single step to ensure you have a smooth and comfortable experience Management
Fantastic experience: Very detailed about the procedure I was having done and staff went above and beyond for me.
Dear Keeyana Thank you so much for your kind words! We're Happy to heard you had a great experience with our team and doctor Thank you Management
Fantastic experience: Ana at Ace Dental Specialties in Fullerton is absolutely amazing. Her customer service skills are outstanding. She didn’t just go out of her way—she went far above and beyond to help me as a new patient. I’ve never met anyone so attentive, caring, and genuinely concerned about a patient’s comfort. Because of her, I will continue coming back and will gladly refer others just so they can experience her amazing care.
Thank you, Sonia for your kind and thoughtful words! It truly means a lot to us. We are so happy to hear that you feel Comfortable and well cared during your visit. Providing attentive and compassionate service is Always our goal We let Ana know she' doing and Amazing job thank you for noticing we appreciate your trust Management
Fantastic experience: Good place they did a good job extracting a difficult tooth and put in a bone graft without damaging my nerve i would recommend.
Xavier Thank you so much for leaving a 5 Star Review we appreciate your kind message so happy to heard you have a good Experience on our office see you soon for Treatment
Management
Negative experience: If I could give this place zero stars, I would. The older lady that was explaining how much everything was going to cost at the end of my appointment was very rude. I understand that I have Medi-Cal, but I should still be treated like a person. The reason I was asking about cost is because I can’t afford 1100 dollars, I am a single mother with three kids. So I will have to put treatment on a credit card. The lady in the front that was young in her 20’s maybe was very sweet and kind, everyone else from the xray lady to the young man that helped me to my room to the doctor I saw (Dr. Kim) was very kind. I do apologize for not knowing everyone’s names. Thank u so much to those that treated me in a kind manner. I truly do appreciate it.
Dear Brandy Kellen
Thank you for taking the time to share your feedback.
Regarding the treatment plan. When you have come for your consultation, Doctor recommended Bone Graft we understand some patients prefer to avoided any conversation that involve any out of pocket cost, but unfortunately bone grafting is not a cover benefit, Bone Graft help prevent facial sagging, and provide a stable foundation for any future restoration feel free to contact your insurance ADA code D7953 it's not a cover benefit, Again we advised to decline alone with MTAD our goal is always to provide every patient with transparent treatment plan recommendations patients and ensure they understand the benefit and clinical needs at the time of your consultation. maybe you misunderstood We'd be happy to discuss your any questions please contact our office so we can assist you Directly Management
Positive experience: Everyone was very friendly and professional. All my questions were ans9thwered. Hopefully I will feel the same m psame after my 3 surgical extractions, which I'm not looking forward to. I'll do a follow-up after my surgery.
Thank you so much for your kind words and for taking the time to leave us a review. We're happy to herd our team was friendly and professional and all your questions were answer We understand that upcoming treatment may be overwhelmed, but we are here to support you on every single step to ensure you have a smooth and comfortable experience Management
Fantastic experience: Very Professional! Had a wisdom tooth removal. Doctor explains everything before the procedure.He was very gentle took him less than 25 minutes didn’t hurt at all. When he said I am Finished You did great! I was shock because I never felt that pull of that tooth being removed
Thank you so much, Lori for taking the time to share such a thoughtful and kind review. We're truly happy to hear, you had a great experience. with our Oral Surgeon Dr. Noh its awesome Your review mean a lot to our entire team, and We look forward to taking great care of you again in the future! Management
Negative experience: X ray machine down. Waited 3 hours.. last time no machines were down still waited over an hour. Staff is nice.
Jamie Thank you so much for your understanding and feedback we Sincerely apologize for the extended wait time during your visit Unfurtunally we experience an expected X-ray machine outage that caused delays and we understand how frustrated that can't be We truly appreciate you noticing staff is nice thank you see you for treatment Management
Negative experience: Go anywhere but this place. If your appointment time is 10, you won't be seen till noon. The waiting room can't accommodate the back up appointment so you have to stand outside. Ridiculously ran office!
Dear Kim Norman Thank you for takin the time to share your feedback .We're sorry to herd that your visit did not meet your expectations, Our goal is to ensure a smooth experience when you come to your appointment not prepare without a Referral, No insurance, and new patient forms unfortunately slow the process, we inform all our patients we also have issues with one of our X-ray machine offer to come back in the afternoon or wait since we will be moving patient on a faster pace possible, unfortunately our lobby got a little busy and we dint have enough setting for everyone. We always do our best If you like to discuss you visit please contact our office in we'd be glad to speak with you and address any remaining concerns Management
Fantastic experience: Friendly staff cared about me and after care . I got my wisdom teeth removed and did so with zero issues . Answered all and any post op questions
Dear Kevin Thank you so much for your kind words! We're Happy to heard you had a great experience with our team and doctor Thank you Management
Negative experience: In fact, I am very upset because during my previous visit for root canal treatment, the treatment was not completed properly, and this is your responsibility. This prevented me from getting a crown for the tooth. When my health insurance referred me back to you to complete the root canal treatment, you requested a special X-ray and asked me to pay $450 for it. What's strange is that you didn't request this X-ray before starting the treatment. Therefore, I will be filing a complaint against you with my health insurance company. (Correction: the requested X-ray was a CT scan.)
Ahmed, we take all patient concerns seriously, However we have no control on what Insurance covers. The purpose of Ct-provides detailed 3D images of teeth, bone, nerves, going beyond regular X-rays to help dentists precisely plan or diagnose issues since we have no control on why your crown is not cover we only did the Root Canal which you claim have no issues other than your referring office do not cover crown On your Consultation Dr. Hossein was extremely involve walking you step by step and asking our Endodontic who do not take your insurance to re-evaluate your case not sure of the negative review Please reach out to our office so that we can investigate and address your concerns directly. We appreciate your feedback and hope to have the opportunity to resolve these issues. Management
Negative experience: WELL I WASNT SEEN BY ANYONE. BETWEEN YOU AND MY DENTIST SOMEONE MESSED UP. I MISSED AN IMPORTANT FUNERAL FOR THIS. The receptionist spoke over me I had to ask her to please stop talking and listen she then continued with what she was saying then when she was done I was able to get a word in.
Christina we thank you for your feedback. We understand how upsetting delays and miscommunication can be, and we truly the inconvenience of your referring office providing us the wrong Insurance, please understand not all provider take your Insurance plan receptionist just try to explain with out any luck we would appreciate the opportunity to speak with us directly to better understand your experience please feel free to contact our office Management
Fantastic experience: I had a root canal today, by a competent, professional, reassuring, exceedingly skilled, and confident Doctor/Specialist Turkmoni. I was very worried about the pain but his pain management helped me not feel anything, literally nothing. I left this great & unmatched dental office thinking, "is this man from heaven?, & "who is this man?" He explained everything & was so comforting the entire time. He was so kind, nice, so pleasant too. I am going to call my insurance and see if I can switch to his office instead lol.
Thank you so much, Jaime, for taking the time to share such a thoughtful and kind review. We're truly happy to hear that Dr. Turkmani was able to make your root canal comfortable and reassuring experience. Your review mean a lot to our entire team, and We look forward to taking great care of you again in the future! Management
Fantastic experience: All of the staff is super nice, friendly, and accommodating. I was nervous for my procedure but they talked me through what to expect and made sure I was comfortable and that helped a lot. I had a really positive experience overall.
Dear Alexa thank you for taking the time to share your positive experience with us! We're thrilled to hear that Dr. Noh provided you with excellent care during you’re procedure. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. We'll be sure to pass along your kind words to Dr. Noh and team Thank you so much for your gift to the office staff Management
Fantastic experience: After 2 weeks of installing a crown done, i was in constant pain when chew things that pressed against the side of the tooth but no pain biting directly down. the crown was done by a different general dentist. Even tho i was referred to a different endodentist i decided to come to Ace instead even tho i do not drive n its farther away. i saw almost all the reviews n wanted to give my experience n rating. this place is very professional and they take their time to understand all of your needs. they are easy to talk to, friendly and have helpful advice. i've been to many dentist my 40+ years of my life n i can tell this place has lot of experience vs others. they do have payment options if needed and accept most insurance which is major plus especially for me. i may have to do 2 or 3 more root canals n im hoping i can do them here since my general dentist can't do root canals in back tooth. OC Approved n highly recommended!
Dear OC Food & Travel Thank you so much for taking the time to share your experience, we're truly grateful that you chose to come to. Ace Fullerton especially knowing the distance and difficulty of getting here it mean a lot to our team and we appreciate real people like you again thank you so much for your kind words and to give us the opportunity see you soon for treatment Management
Fantastic experience: This office has been amazing so far. There's staff is so kind and caring... I have not seen great customer service these days until I started going to this office. I live 3 hours from this office. So when I do get there early they dont let me wait. I get right in Because, they know how far I have traveled for help on my teeth and my son's teeth, (thats a big plus in my book)...
Mrs. Maddox Than you so much for your kind words! we truly appreciate you and the trust you place in our team especially with the long distance you travel for you and your son's care. It means a lot to us. We're so glad to heard you've had a great experience, and we will continue to do our best to make every visits smooth and comfortable. Thank you for being a part of our patient Family Management
Negative experience: If I could give this place zero stars, I would. One star is still too generous. Anyways, I do not recommend this dentistry for any dental needs. They only seem to care about making money out of their patients vs actually providing them with services necessary for whatever dental procedure is needed. If your insurance fully covers the procedure needed, expect to pay out of pocket for an unnecessary, tacked on procedure just so the business can make some extra money. Majority of the staff was nice, however, the planning coordinator, Ana, was extremely rude. She was not accommodating whatsoever, would talk over the patient when they are expressing any concerns, and was very belittling towards the patient. She even tried saying the patient's primary dentist is incompetent when she's not even a dentist herself. I highly recommend she check her attitude, because she's very unprofessional. You'd think when your appearance isn't your strong suit, your attitude and personality would make up for it, but we can't give everyone too much grace, now can we. Hopefully she treats people outside of work better than she does the patients. Clock it, but I digress. Overall, if you end up getting a referral for this dentistry, I highly urge you to ask your primary dentist or insurance for a different referral elsewhere - save yourself the wasted time, money, headache, and disrespectful behavior from some of the staff. Of course, I'm sure the business owner will respond and try to gaslight me about how I'm wrong and dumb vs holding their staff accountable for their unprofessional behavior. So be aware of this place!
Dear Kyle
Thank you for taking the time to share your feedback.
Regarding the treatment plan. When Maria came in for her consultation, we recommended a re-Consultation with the oral surgeon due to the complexity of her case. No treatment coordinator can make a clinical decision on behalf of oral surgeon in these case NO BONE GRAFT we understand some patients prefer to avoided any conversation that involve any out of pocket cost, but unfortunately bone grafting is not a cover benefit, Bone Graft help prevent facial sagging, and provide a stable foundation for any future restoration feel free to contact your insurance ADA code D7953 it's not a cover benefit, Again we advised scheduling a re-consult with the oral surgeon to confirm whether the procedure can safely be complete without a BG our goal is always to provide every patient with transparent treatment plan recommendations patients and ensure they understand the benefit and clinical needs at the time of your consultation you agree to return with oral surgeon. We are also concerned to hear that you felt disrespected during your visit when only a re-consult was recommended We'd be happy to discuss your any questions please contact our office so we can assist you Directly Management
Fantastic experience: Great Staff!! They are extremely busy yet still make my visits smooth thank you Alexis and ana for making me smile!
Dear Work Email Thank you so much for leaving a positive review of our services. Love to hear that we were able to meet your expectations. We appreciate your. Thanks again for choosing our office for your dental need and for sharing your positive experience with others. Management
Fantastic experience: Just got my braces . My braces look great!! The team is very professional. Highly recommend
Dear Maria. Thank you so much for leaving a positive review of our services. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward on seeing you every month for your Ortho Appointment . If you have any further needs or questions, please don't hesitate to contact us. Thanks again for choosing our services and for sharing your positive experience with others. Management
Fantastic experience: Alexis, Ana, María & all the Ortho staff are amazing!!! They make me feel part of the Ace Family. I will keep pushing my general dentist to refer all patients here. Its a comfortable, cozy and clean office thank you Ace !
Miss Garvia thank you for taking the time to share your positive experience with us! So Happy to hear that we provided you with excellent care during you’re Ortho treatment . Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. We'll be sure to pass along your kind words to our and team Thank you Management
Fantastic experience: I do my ortho treatments with ACE and everyone is so welcoming. Maria is amazing at doing my adjustments and very helpful when I have questions. Highly recommend this office ! :)
Dear Robert Thank you so much for leaving a positive review of our services. We're so happy your sharing your positive Ortho experience with others. all Ace Fullerton love to see you here! Management
Negative experience: Wow ! Extremely rude person my family came across, employee stated her name was Ana. We had a 8am appointment today and we were calling since 7:25am to make sure they were going to assist since the website says they open at 9am. Ana called back at 8:06am stating she has been there since 7:30am and that it doesn't make any sense what we were saying or asking then she said I have more people to call and rudely hung up. It is now 11:30am and no call back from the office to reschedule appointment . We are very disappointed in this service . We will be taking our business elsewhere .
Dear Vanessa We're sorry to hear about your disappointment. We understand how frustrating scheduling issues can be Our records show that our team was onsite earlies you have appointment at 8:00am we call to check your arrival when you said you ONLY drive by since you where on uber at 7:30am we have confirm text messages where you confirm again 8:00am our doors open at 7:45am please understand our Endodontic have one hour gap because you decide to leave. We never indented to be rude you leaving the premise create all these misunderstanding hope you understand please reach us directly so we can address your Concern's Personally Management
Positive experience: We were early for our 2;30 appt paperwork was filled out, but not seen til 4:35 Dr was knowledgeable & honest. Front office was accommodating with surgical papers & surgery appt.
Dear Annette Thank you for taking the time to share your experience with us, we're glad to hear the Doctor was Knowledgeable and our front office assist you with all paper work. We sincerely apologize for the long wait time We understand how frustrating delays can be we're working on improving our Schedule to prevent this in the future see you soon for treatment Management
Fantastic experience: All staff members were professional especially the The Doctor he was fast and good I recommend this office
Dear Fasho. Thank you so much for your kind words! We're Happy to heard you had a great experience with our team and doctor. Your recommendations means a lot to us Thank you Management
Negative experience: Not helpful Ct scan - 450$ Insurance not accepted. Ct from another clinic also. And it was by referral. Very disappointed
We're sorry to herd you were disappointed with your visit Ekaterina. Our goal is always to provide clear information and the best possible care. CT scan fees and insurance coverage can vary depending on the plan and unfurtunally your Insurance DO NOT COVEREGE CT also please be aware not all offices are sharing the same software making thinks hard to read We'd be happy to discus your any questions please contact our office so we can assist you Directly Management
Fantastic experience: Nice consult but I was referred out.
Thank You Kimberly! We're glad you have a good experience during Consultation. Sometimes cases are more complex and referring out its the best way to ensure patient get the Specialize care We appreciate your Understanding and wish you the best with your Treatment Management
Negative experience: I had a 10:00 AM appointment and checked in on time, but wasn’t called back for X-rays until 10:49. My son’s referral already included the same X-rays that were taken again, which felt unnecessary. I was then told a CT scan would cost $450, even though premium dental offices typically charge around $100 for the same service. Unfortunately, the experience felt misleading — almost like a setup to push high out-of-pocket payments, especially for certain insurance types. I left feeling frustrated and disappointed.
Dear NICOLE Thank you for takin the time to share your feedback .We're sorry to herd that your visit did not meet your expectations, Our goal is to provide clear communication and High quality care when you come to your appointment not prepare with out a Referral, No insurance, and new patient forms id slow the process since we have to take our time to call your referring office and obtain the referral for you. Regarding X-rays our office follows specific diagnostic and insurance requirements base your insurance plan. As for Ct scan, pricing can vary depending on the type of scan technology used and unfurtunally not cover by your plan. We always do our best to provide cost estimates in advance patients can make informed decision before proceeding If you like to discuss you visit please contact our office in we'd be glad to speak with you and address any remaining concerns Management
Fantastic experience: I'm so thankful for Ace Dental Specialties! This is a special office where everyone is so kind and helpful. They went above and beyond to accommodate and help me with my procedure. I'm forever grateful for all their help! I definitely 100% recommend Ace Dental Specialties!
Dear Jen Vo
Thank you so much for leaving a positive review of our services. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to serving you again. If you have any further needs or questions, please don't hesitate to contact us.
Thanks again for choosing our services and for sharing your positive experience with others. Management
Fantastic experience: Staff is super friendly, professional and quick! Highly recommend!
Hi Elsa we appreciate you're sweet review we need more patients like you Management
Negative experience: Do NOT come here! This place is a scam. My doctor referred me because I have medical insurance, and I only needed a tooth extraction. Even though I brought my CT scan on a USB, they refused to use it and demanded $350 for a new one. Then, although they admitted medical covers tooth extraction, they still asked me for another $350. That’s $700 extra for something already covered! The staff (a man and woman in suits) were extremely rude. This center is designed to rip people off—cheating both the government and patients. Save your time and money, and stay away from this place.
Dear Dos Mos I’m sorry to hear about your Negative experience. We take feedback seriously, and I apologize if our services fell short of your expectations. (CT) scan is a medical imaging procedure that uses X-rays to create detailed cross-sectional images of the tooth. CT scans are often recommended for the following reasons Tooth Calcification you're Ct Scan was not readable sorry you paid for ct and treatment was not render at another office our goal its to educate patients Management
Fantastic experience: I love the way they take care of their clients, thanks a lot , God bless you always Ace Dental
Clara we appreciate you're sweet review we need more patients like you Management
Fantastic experience: I wanna say thank you to the supervisor that answered my phone and took me as a walk in the last minute. I am you, I can't hear I can't talk. I can't read. I can't write. I'm 72 years old meal.\n And they actually made the effort and the time to work around the schedule, to take me in. They actually set up a surgical appointment for me in not even 2 days. Until all dand tell all the infection goes down. To all the staff that actually helped me, I wanna say, with great appreciation. Thank you for helping me fill up the papers. Thank you for everything you have done for me. And I wanna say, thank you to the doctor that took me in last minute.\n You guys are beyond amazing. Another shout out to the manager or supervisor that actually took my phone call when I was stressing. Talking on behalf of my uncle Because I am his power of attorney.
Rula thank you so much! for your sweet review was my please helping you to achieve these appointment on behalf of my team was a pleasure meeting you and your Uncle, Management
Fantastic experience: Dr Turkmani! Amazing! I highly recommend this dental office. I was scared when I came in cause I needed a special kind of root canal but dr turkmani did a WONDERFUL job. And not to mention the front desk was more than helpful and most delightful ;) thank u Ace dental for all your compassion and care !!! Xo
Hi Crazzyerin. thank you for taking the time to share your positive experience with us! We're thrilled to hear. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. will past the message to our wonderful Dr. Turkmani Thank you Management
Negative experience: Negligent, unethical, and predatory — a serious warning to potential patients. My elderly father recently visited Dr. Hossein’s dental office in Fullerton for what should have been a simple implant screw tightening. Instead, it resulted in pain, damage, and a complete disregard for professional and ethical standards. Dr. Hossein briefly asked my father if he knew the implant model or screw size. When my father said no and asked if that would be a problem, the doctor replied, “It’s not a problem,” and claimed he could proceed with what he had available — but only after full payment was made upfront. Before any treatment began, while my father was already reclined in the dental chair, a staff member named Alexis approached and asked, “How are you going to pay? Credit or cash?” No consent had been given. No explanation provided. Yet full payment was demanded before any service was rendered — a practice that is not only unprofessional, but also deeply unethical. I have never encountered any medical provider that demands payment before treatment. Is this standard at this office? I have serious doubts. During the procedure, Dr. Hossein appeared unprepared and unsure. My father experienced significant discomfort throughout. There was no detailed explanation, no aftercare guidance, and absolutely no mention that the fix might be temporary or fail again within days. Unsurprisingly, just four days later, the screw became loose again. We attempted to contact the clinic multiple times over the weekend — despite Google showing the office as open on Saturdays — but received no response. We returned the following Monday, only to be told that Dr. Hossein would not see my father unless we paid the full fee again, despite the clear failure of the initial procedure. A second dentist has since confirmed that the screw was overtightened, resulting in structural damage to the implant — including a broken plastic component now lodged in my father’s gum. This is not a case of natural wear — it is a direct consequence of improper handling by Dr. Hossein. When I contacted the clinic, a staff member named Tina stated that, after “reviewing the case,” their official position was that they are not responsible and would be taking no further action. She claimed we had been informed that the fix might be temporary, which is completely false. Both my father and my brother — who was present the entire time — confirmed that no such information was ever provided verbally or in writing. No consent form was signed. And let’s be honest — who in their right mind would agree to pay nearly $300 for a repair expected to last only a few days? My father is a senior citizen and a non-native English speaker. It is painfully clear that this office took advantage of his vulnerability — rushing him into a procedure without proper explanation, demanding prepayment before consent, delivering substandard care, and refusing accountability when harm was caused. This is not a case of simple miscommunication. This is medical negligence, financial exploitation, and a breach of professional ethics. I am pursuing formal complaints with the California Dental Board and the Better Business Bureau, and I will take every appropriate step to ensure this incident is fully documented and investigated. Patients deserve informed consent, competent care, and basic human respect. Dr. Hossein’s office failed on all counts. AVOID this clinic at all costs. If you value your health, your dignity, and your safety, look elsewhere.
Hi Andy, We are truly sorry to hear about your father's experience and take your concerns extremely seriously. First and foremost, we want to extend our sincerest apologies for the distress and discomfort your father experienced. What you've described is deeply concerning, and it is never our intention to cause harm or make any patient feel pressured, disrespected, or taken advantage of—especially someone who may already be in a vulnerable position. While we strive to provide clear communication and quality care to every patient, it's clear that we fell short here. We are thoroughly reviewing this case internally and welcome the opportunity to speak with you directly to better understand every detail of what happened and how we can work toward making this right. Your feedback is not taken lightly, and we are committed to improving our processes, communication, and patient care protocols moving forward. Please contact our office at your earliest convenience so we can address your concerns personally and professionally. Management
Fantastic experience: I came to Ace Dental initially for one root canal, which went perfectly. The second time, I came because I needed them to retreat an infected, incomplete root canal I'd had done elsewhere. They couldn't have been anymore careful, professional, helpful, and thorough than they were with me. If I could have them as my general dentist, I totally would. They helped clear up an infection that started back in October of 24, and the saga is finally in it's ending chapter in July of 25. I can't say enough good things about Ace Dental. I'm so glad I had them there to help me.
Katheren thank you for taking the time to share your positive experience with us! We're thrilled to hear that we provided you with excellent care during you’re Treatment Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. Thank you
Management
Fantastic experience: Very professional. And the place smells nice!
Mr. Castro , Thank you so much for leaving a positive review of our services. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to serving you again. If you have any further needs or questions, please don't hesitate to contact us. Thanks again for choosing our services and for sharing your positive experience with others. Management
Negative experience: booked an appointment with this office made it clear it was for my special needs son they said ok but when I got there, which by the way I had to take the day off as well as keep my son outta school and drive all the way to brea just to be there for literally 2 mins and they tell me they dont handle special needs and give me a list of places to take him to which by the way the list no one on the list deals with special needs. Also found out weeks later that they lied and still charged is medical insurance for a cleaning when the DR never touched my son and saw him for all of 4 seconds because saying we cant help him here is a paper to call with numbers. Even if it was 1 penny he should not have charged for what he did NOT!!!! do!!! The could have at least not wasted my time and gas and since I made the trip all the way to the office, the office could have called the list they gave me just to see who could really help me instead of sending me on a wild goose chase on a list where no one could help me. But I bet they charged his insurance for that 2 minute visit and didnt even take xrays nothing!!!! I dont recommend. It seemed like a very cold office. Why would I want someone like that to handle my sons teeth anyway! I would give 0 stars if I could. Also beware the name used under requested to request payment is not the name of the dentist its something different like llc so and so not ace dental so if you dont put 2 and together.... HORRIBLE OFFICE!! Just a update to their response below, 1 off I never said I was seen therefore my name wouldnt be in your records, 2nd off you did charge my insurance if I could post the bill I would why would I lie about that and 3rd if you have no record of my child how can you say he dont qualify for the age requirement I never put my son name in review so obbiously you did find my son record by name and he was seen there. 4th the list you gave me for my son is out of date and no one on that provider list accepts any new pts at the moment. So please stop lying to save your company because I have the proof and even reported it to my insurance company and the claim to prove so!!
We take all feedback seriously and strive to provide the best service to our patients. However, went Appointment was schedule by ours. Call-center we do not have any records where you specified the age possible these is where the confusion begin, also on the form’s you submit Medical forms Health History you never listed any medical conditions unfurtunally, our goals and our Oral surgeon it’s to have all areas cover and your son does not meet age limit requirements we provide you with a list of hospital example Choc Children’s Dentistry and we do not bill insurance because we never see your son We are committed to transparency and encourage anyone with concerns to contact us directly so we can address them promptly and effectively. Thank you Management
Negative experience: Worst place ever. DO NOT COME HERE! This past Friday I showed up with my father to his scheduled appointment. During the check in process, the woman at the front desk with blonde hair, proceeds to share that the scheduler did the appointment wrong and that they had to have my father come in at a later time. She then went to “the back” and went to go talk to the person who scheduled the appointment “mentioning that the employee made a mistake and did it wrong”. While she did that I tried to express my feelings with the man at the front desk and he was doing his best to help, but the woman came back and kept interrupting my conversation with the man. I emphasized to her and the man at the front desk that this appointment was more than just a dentist appointment, as my dad requires dental work for his clearance for a heart transplant. After she removed herself from the conversation the man at the front desk also mentioned not getting a fax with the medical clearance that was faxed a month prior in April, when Hoag had proof it was sent successfully. In order to be empathetic despite feeling defeated and frustrated, after wasting our time, I called Hoag in their lobby to send the clearance again. They agreed to, since ACE had no record of it. I left Friday with another appointment for today, on Monday, to come in at 11am, and review the CT scan with the doctor. The man in the front emphasized “I’ll leave a note in the chart so they know to call you”, but he mentioned that if I didn’t hear anything to call myself. So I called today at 9am to see if the doctor could check if he would be able to review it to avoid the same thing happening (since the lady in the front mentioned they “might not be able to see or read the CT either way” despite having brought them a CD as requested). The same lady picks up today so I ask her if she can help me confirm the doctor can read the CD so that’s dad and I can show up for his appointment today. She proceeds to put me “on hold” and the call drops. I give it a little bit hoping she would call me back and nothing so I call back. I tell this woman who answered this time that woman I was speaking with had placed me on hold or hung up, and I needed clarification on my dad’s appointment for 11am. The woman from Friday and who I originally spoke to comes back on the phone and says “how can I help you?” I said you just put me on hold to check on my appointment. She proceeds to say, “I don’t understand the miscommunication, in order to save you some tears we will be reading the CT scan at your scheduled appointment time and then give you a call after.” I was taken back. I told her I don’t appreciate the passive aggressiveness/the comment she made, and tried to explain that this wasn’t the original plan so I was slightly confused. She proceeds to repeat herself and say she has other patients waiting and hangs up on me. I called back, and she again was being EXTREMELY rude. If you wanna be treated with disrespect then by all means come here, but truly, where is the humanity, and empathy these days? At the end of the day, this is sad. Why be in a helping field if you don’t have compassion for your patients? I hope no one gets treated this way here, and has the experience my father and I had.
Deisy. We take all feedback seriously and strive to provide the best service to our patients. However, the Appointment was scheduled by mistake by our. Call-center when you come for consultation we indicate and refer your dad to hospital setting the importance of CT scans is to help endodontists diagnose proper treatments or the study of teeth, to provide detailed 3D images of the tooth and surrounding structures. This allows dentists to identify potential problems and complications, and plan more effective treatments. Some reasons for using CT scans used for endodontics treatments include minimizing damage to neighboring teeth and tissues. And ensure healing, especially for root canal treatments. Our goals and our Endodontic it’s to have all areas covered. We are committed to transparency and encourage anyone with concerns to contact us directly so we can address them promptly and effectively. I also invite you to see the reviews of many happy patient with our service Thank you Management
Fantastic experience: The reception staff, especially Alexis, is the sweetest! She’s always so welcoming and incredibly helpful whenever I have questions. Gabriel, the dental assistant, was awesome he made me feel completely comfortable during the procedure. And of course, the doctors were amazing! I can’t thank them enough for being so patient and accommodating. Truly a great experience all around
Dear Paulina, Thank you very much for sharing your experience with us. We appreciate your kindness and nice words about our staff. We are so happy for you to achieve your dental needs Will pass message to our Wonderful Alexis and Gabriel Management
Fantastic experience: Everything was pretty quick, in and out in less than 2 hours, that includes filling out paperwork. Recovery isn’t too bad either. Staff is great tbh, quick and they call for a checkup so that’s nice too
Aileen thank you for taking the time to share your positive experience with us! We're thrilled to hear that Dr. Noh provided you with excellent care during you’re procedure. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. Thank you Management
Fantastic experience: It's been a long time since I received a comfortable nerve treatment. I didn't feel any pain during the treatment. Dr.T was so kind and grateful! Thank u so much!
Yung Song thank you for taking the time to share your positive experience with us! So Happy to hear that Dr. T provided you with excellent care during you’re Root canal . Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. We'll be sure to pass along your kind words to Dr. T and team Thank you Management
Negative experience: HORRIBLE! They need to work on their communication with patients. They left a voice mail at 5pm the day before my appointment to say dr wasn’t going to be in. LIE, came to find out dr is in the office but the new story is they are waiting on approval. Referral was sent out almost a month ago. Can’t trust what they say. They drop the ball and lie to patients for their own mistakes. They even tried to reschedule my appointment for three days after they send the referral in, I was unable to make it. So they must of had approval for an earlier date. So confusing, original appointment set for noon I received text messages that said noon and 11am.
Mrs. Shannon I’m sorry to hear about your Negative experience. We take feedback seriously, and I apologize if our services fell short of your expectations. We understand how frustrating, Please feel free to reach out to us directly so we can address any concerns and make things right. Your feedback is important to us Management
Negative experience: Poor information and verification process provided prior to visit . Was assured when making appointment that my insurance was accepted and then at visit was informed services could not be provided . It resulted in wasted time from work and school for my child .
Mrs. Norma I’m sorry to hear about your Negative experience. We take feedback seriously, and I apologize if our services fell short of your expectations. We understand how frustration Please feel free to reach out to us directly so we can address any concerns and make things right. Your feedback is important to us Management
Negative experience: I took my 89 year old father here for the first time. He is deaf and in a wheelchair. We waited over 40 minutes to go into the back. The staff made no accommodation for his deafness. Dr. Lee came in. Did not introduce himself, and spent less than 5 minutes with us. We walked out. I have been to a lot of doctors but he is the worst.
Mrs. Jacobs I’m sorry to hear about your Negative experience. We take feedback seriously, and I apologize if our services fell short of your expectations. We understand how frustrating it is to wait longer than expected 40 minutes waiting its pretty average for 1st time patient. Especially if paper work was not complete prior appointment we try everything in our power to make this appointment comfortable for your dad Please feel free to reach out to us directly so we can address any concerns and make things right. Your feedback is important to us Management
Fantastic experience: I've been there a few times. Each time Robert's kindness stands out immensely. Very rare to find people like him. He even was so sweet to the client next to me who was yelling at him. He told her not to worry about how she behaved earlier and he understands she is in pain. Very sweet Very demure Robert.
Hi Sara. thank you for taking the time to share your positive experience with us! We're thrilled to hear that Robert provided you with excellent care Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. Thank you Management
Fantastic experience: Great customer service and they went over all the details of the work that I needed.
Raul thank you for taking the time to share your positive experience with us! We're thrilled to hear that we provided you with excellent care during you’re Visit Our team strives to ensure every visit is comfortable, Thank you Management
Fantastic experience: I’m so happy with my experience at Ace Dental Specialties The people at the front were so sweet when I arrived. Doctor Turkmani is the best! He explained thoroughly what he was going to do. He made sure to answer any questions that I had. Not only was he clear, he was so gentle when he gave me the numbing medicine shot. Dr. Turkmani was so gentle throughout the entire process, that when I left the office I absolutely had no pain. I have had many root canals, and every time I leave, I have so much pain because usually the dentist are so rough. I will definitely recommend Ace Dental Specialties to friends and family!
Crystal thank you for taking the time to share your positive experience with us! We're thrilled to hear that Dr. Turkmani provided you with excellent care during you’re procedure. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. We'll be sure to pass along your kind words to Dr. Turkmani and team Thank you Management
Fantastic experience: I had some dental work and the staff and Dr couldn’t be nicer. The front receptionist, I think her name is Alexis was super helpful and friendly and I loved how fluent her Spanish was and how she was able to help a Spanish speaker with all of her questions.
Hi Maria. thank you for taking the time to share your positive experience with us! We're thrilled to hear that Alexis provided you with excellent care during you’re treatment. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. Thank you Management
Fantastic experience: I appreciated the orderly and organized way Ace Dental Specialities does their work! They are great at considering the customer's time by executing all the appointments in a very timely manner! The order in which they call you in , do the x-ray and after get you in the dentist's chair is quite seamless! The staff is friendly which brings another layer of confort! I recommend Ace Dental Specialialities for upright and skillfully done Dental procedures.
Dear Aaron, Thank you very much for sharing your experience with us. We appreciate your kindness and nice words about our staff. We are so happy for you to achieve your dental needs see you soon for treatment Management
Negative experience: $1500 for services when my child has medi-cal is outrageous.
Mrs. Orosco I'm sorry to hear about your Negative experience. We take feedback seriously, and I apologize if our services fell short of your expectations. Your concerns about Apexification and Ct-scan also not Covered by your insurance. Apexification endodontic procedures used to treat immature teeth with open(incomplete root)development, CT scan produces images using an X-ray that travels 360 degrees . Our Treatment Coordinator Victor explained. Both options recommended for your son Please reach out to our office so that we can investigate and address your concerns directly. We appreciate your feedback and hope to have the opportunity to resolve these issues and improve your experience. Management
Fantastic experience: Alexis was amazing!! Super helpful & very knowledgeable & personalable!! Go to her! Honestly, the whole staff were all amazing. The doctors were fast, efficient and helpful.
Athena thank you for taking the time to share your positive experience with us! We're thrilled to hear that Alexis provided you with excellent care during you’re treatment. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. Thank you Management
Fantastic experience: Nice service and excellent customer service. They have a great sense of humor Ps:I'm the one with the $1000 credit charge you almost make me cough with that
Esveydi Thank you for your 5 Star Review we Appreciate patients like you Management
Fantastic experience: I had a great experience at Ace Dental Fullerton. I had a root canal procedure due to a deep cavity, and a crown was prepared for me. The entire process was smooth, and the staff made sure I was comfortable throughout. Dr. Hossein was very professional, explaining each step clearly and ensuring I felt at ease. The office was clean, well-organized, and had a welcoming atmosphere. I highly recommend Ace Dental Fullerton for anyone needing quality dental care!
Dear Jay, Thank you very much for sharing your experience with us. We appreciate your kindness and nice words about our staff. We are so happy for you to achieve your dental needs Will pass message alone to Dr. Hossein Management
Fantastic experience: Everybody was very nice and helpful, which was pretty impressive as it was complete chaos in there with so many patients. The ability to keep their cool and maintain customer service under those circumstances definitely stood out.
Dear Sascha thank you for taking the time to share your positive experience with us! We're thrilled to hear that we provided you with excellent care during you’re consultation. Our team strives to ensure every visit is comfortable, Thank you Management
Negative experience: If could give this dental office no stars I would they were charging me out of pocket when my insurance had already approved procedure so unprofessional and disappointing because I even left my old dental office thinking they were going to treat me good unfortunately that was not the case definitely will not be recommending to anyone I know thanks Ace dental No you guys never talked to me about getting charged a fee of 350 again for the procedure and the CT scan was not a discount another patient there told me you guys charged him 350 for a CT scan too and I just saw the review that Jose Marquez also left saying you guys charged him also 350 for a CT scan and no I only canceled once you guys had took me of from my appointment because I didn’t reply to a message when I had already set up my appointment with you guys also tried charging me for my wisdom teeth thank God I got it done at my other dental office and they did not charge me any fees they just did what they had to do and I spoke to my insurance I had all they right to say no to paying out of pocket for the medication but you guys should have done the re-treatment regardless because it’s was covered by my insurance and no I will not be giving you guys a call back I want nothing to do with you guys and again if I could give you guys no stars all I would
Hi America I’m sorry to hear about your negative experience. We take feedback seriously, and I apologize if our services fell short of your expectations. We explain the day you come in for your consultation CT, was not a cover benefit and you obtain significate discount since a former employee refer you to us, yes Insurance cover for Re-treatment but not for the medication which again was explain the day of your consultation we offer you payment plan. You also cancel several times last minute unfortunately we could not rate patients we report to insurance alone with a deletion letter. We have attempted to contact you, please give us a call at your earliest convenience to go over your concert. Thank you Management
Fantastic experience: I had a consultation here for a root canal and the staff, doctors as well as the assistants were amazing at making sure I was attended.
Adolfo thank you for taking the time to share your positive experience with us! We're thrilled to hear that we provided you with excellent care during you’re Consultation Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. Thank you Management
Positive experience: The specialist surgeon was knowledgeable, but I took one star off, because waiting time was more than an hour, but other than that excellent.
Dear Cecilia thank you for taking the time to share your positive experience with us! So Happy to hear that Dr. Noh provided you with excellent care during you’re treatment . Our team strives to ensure every visit is comfortable, and it's wonderful to know that we closed to exceeded your expectations. We'll be sure to pass along your kind words to Dr. Noh and team Thank you Management
Fantastic experience: The office was very clean. The receptionists were very friendly just as the dental assistant. I want to give a very special to Dr. T. He was absolutely amazing!! Explained everything as he went on, dealt with any fears i had, vey gentle & kind!!! I highly recommend him!
Mary thank you for taking the time to share your positive experience with us! We're thrilled to hear that Dr.Turkmani provided you with excellent care during you’re endo treatment Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. We'll be sure to pass along your kind words to Dr. T and team Thank you Management
Negative experience: I went to this dental to receive a consultation on my wisdom teeth and the experience was absolutely atrocious. First of all, their customer service was horrid. Whenever I tried speaking, the "dentist" would cut me off every single time I tried to speak. He wouldn't even answer my question, he just blabbers about how we need to pay for this and that when that is not what I asked for. Second, the person giving us the details came in and was explaining everything to us. She said insurance covers the whole procedure... right? HECK NO!!! the grand total was OVER $2000 for WHAT? They are scammers and they add extra fees that you don't even know about, basically robbing every one of us! My father was saying they didn't do this one specific procedure while taking out the wisdom teeth and she had the AUDACITY to say "we aren't talking about your teeth. your teeth are very different from his." how rude and disrespectful. PLEASE for the love of GOD do not come here. They rip you off and customer service is awful.
Yslaurent. I'm sorry to hear about your negative experience with us. Online ratings can vary based on individual experiences, and we understand that not every visit may meet expectations. Your feedback is important, and we apologize for any inconvenience or dissatisfaction you may have encountered. after a tooth extraction; the jawbone can begin to deteriorate and shrink. A bone graft helps maintain the bone structure and prevents the jawbone from changing shape and unfortunately these procedure it’s not cover by your insurance and the quote was $1400.00 for 4 Bone Graft **(OPTIONAL)** If you'd like to discuss your experience further or if there's anything we can do to address your concerns, please feel free to reach out. We're here to help and improve our services. Management
Negative experience: I went there today to get the consultation for the wisdom tooth They said everything will be covered by the insurance, but they want me do extra stuff to be healed faster and they charged up almost over $1000 more which they want me to pay out of my pocket and I told them what if I don’t want it can you just send the authorization to the insurance just for the wisdom tooth out and they said doctor dentist might not want to do it without me paying extra money for it
I'm sorry to hear about your negative experience with us. Online ratings can vary based on individual experiences, and we understand that not every visit may meet expectations. Your feedback is important, and we apologize for any inconvenience or dissatisfaction you may have encountered. Are job is to educate the patients sorry you dint give us time to listen after a tooth extraction; the jawbone can begin to deteriorate and shrink. A bone graft helps maintain the bone structure and prevents the jawbone from changing shape and unfortunately these procedure it’s not cover by your insurance If you'd like to discuss your experience further or if there's anything we can do to address your concerns, please feel free to reach out. We're here to help and improve our services. Management
Negative experience: Worst experience of my life. Not gentle at all. My appointments were canceled left and right and rescheduled and then I sat there for over an hour waiting with anxiety to have a root canal done. Then I ended up having to have the whole tooth pulled anyways cuz later on they said it was cracked. They said the tooth was in good condition when I came in there. Go figure. They don't seem to care too much about the people there because it's for medi-cal.
Hi Stephanie, I'm sorry to hear about your negative experience. We take feedback seriously, and I apologize if our services fell short of your expectations. you came for Consultation on the July, we offer treatment on the month of August which you decline not until end of September you have a root Canal we have no records of us rescheduling your appointment all these time there's a slight possibility you fracture the tooth, We help you to set a payment plan for your Ct scan and when the extra mile off for you to get the extraction in our office. to ensure you were out of pain. We have attempted to contact you, please give us a call at your earliest convenience to go over your concert, and also. I invite you to read all the positive reviews from patients also with same insurance Management
Fantastic experience: it's was fast and procedure was very short. mom was happy.
Hi, Selene. We appreciate the 5-star review and are glad we could provide you with a positive experience! Thank you Management
Negative experience: You aren’t going to an orthodontist that will stay with you. This place shuffles through orthos with no clear plan from one to the other. My son has seen 4 different orthos and now the new one isn’t taking new patients so I have to drive to 45 minutes away to continue his care. If you want consistent care that doesn’t demand you relocate , don’t go here.
We're sorry to hear you were disappointed. With the Ortho department we only have two orthodontics in the past 5 years not sure why you mentioned 4? Dr. Lee no longer sees patients at these offices. We've been in communication with all patients since September about these transitions. He continues to measure everyone receives the care needed at our sister office in Chino. We'd like to make things right, so please contact us at office at your earliest convenience Management
Positive experience: The customer service was good this time. The front's the office staff is very nice and courteous. There's a couple dentist in there that I don't like. But all the technicians and the receptionists are pretty great. I had a really good oral surgeon that gave me some advice today so I had a good experience.
Urban we appreciate your feed back so glad overall you're experience was pleasant Management
Fantastic experience: Great experience! employees were super nice! I had wisdom teeth removal. Fast process. Thank you to ana for being so helpful!
Hi, Nancy. We appreciate the 5-star review and are glad we could provide you with a positive experience! will let Ana know so happy to heard, Management
Fantastic experience: Great staff, went in for an extraction and was there for no more than an hour. Doctor was absolutely amazing I felt no pain at all.
Sandra thank you for taking the time to share your positive experience with us! We're thrilled to hear that Dr. Azimi provided you with excellent care during you’re procedure. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. We'll be sure to pass along your kind words to Dr. Azimi and team Thank you Management
Negative experience: Place was filthy. No shade and your baking under the sun in the waiting room. They want to recommend bone grafts to everyone who comes in. Look at the seat in tbe pictures I posted. When was the last time it was cleaned would be my first question. Trash on the floor. Water stains and trash stains on tbe dental equipment amd around the trash area. Never coming back here.
Hi Melissa I'm sorry to hear about your negative experience. We take feedback seriously, and I apologize if our services fell short of your expectations. You’re concerns about chair. Was taking care and we ensure task get done on a daily bases address your concerns resolve these issues and improve your experience. We have attempted to contact you, please give us a call at your earliest convenience to go over your concert. Thank you
Fantastic experience: The front receptionist Alexis & Sasha are so caring & welcoming. They always ease my anxiety before my procedures. The whole staff & Dentists are so gentle and always make sure you’re as comfortable as can be. Would recommend to anyone who has anxiety to give them a try. HIGHLY RECOMMEND
Bere Thank you for taking the time to share your positive experience and the 5 starts Our team strives to ensure every visit is comfortable, Management
Negative experience: I got a tooth removed yesterday and was told by Dr. Noh that he saw an infection on the x-rays. He said that it needed to be taken care of and that he would do it once he removed the tooth. He looked at my tooth, gave me the shots and said puss was coming out. My daughter asked him before she left the room if the infection was an abscess and he said yes and explained the two different types, but then said they were treated the same way. After he removed the tooth he left, but that's all that was done. I realized that after I left he didn't do anything else. I called the office several times, but had no answer so I left a message. We went back, but they were already gone. I called today and was told the doctor mentioned nothing about the infection. All he did was take out the tooth and that's it. I made a follow-up appointment with him on Tuesday, so I hope he remembers.
Mrs. Rodriguez Thank you for taking the time to share your experience with us We have no record of you calling the office after the extraction I’m reviewing your account with our Oral Surge If you are willing, we would like to discuss this matter further to better understand how we can make things right for you and . To further better understand your complain. Please contact our office directly so we can address your concerns personally. So glad you see doctor today and he confirm healing well with no signs of infection hope you review your rate thank you Management
Negative experience: Literally the worst experience ive ever had. They entered all my information incorrectly, name, phone number, gender! I had to wait a hour after my scheduled appointment time before being seen by anyone because it was so unorganized and overcrowded. They kept calling me mam.. i am a male with a full beard and very much so not a woman. The doctor was impatient and not listening to anything I was saying I also heard him arguing over me with another employee. He tried to blame all of their issues on the dental office that referred me instead of taking any accountability. If you want any work done? Save yourself the time and don’t waste it here.
After reviewing carefully our schedule, with our office staff could not find any patient with an incident we take any complain seriously. We are confident that you are mistakenly. Our office, if you are willing, we would like to discuss this matter further to better understand your complain. Please contact our office directly so we can address your concerns personally. Otherwise we will report you to Google business account manager
Negative experience: A bunch of scammers. My insurance covered for the extraction, but they said they wouldn’t move on with the surgery unless I get a bone graft which is $350 out of pocket. Alright, that’s fine. I paid that. The day OF the surgery, I had to pay another $350 because they needed a CT scan of my teeth to take a “closer look” at my nerves. Idk why they didn’t just mention it to me before. If I didn’t pay the $700 they would not have moved on with the surgery EVEN though they said it was going to be $350. Save yourself and don’t ever come here.
I'm sorry to hear about your negative experience. We take feedback seriously, and I apologize if our services fell short of your expectations. You have the right to refused service, Our oral surgeon explain the reason of CT scan needed on your case one’s was explain you decide to move-forward
It's crucial for us to ensure our patients feel comfortable and receive the quality care they deserve. Please reach out to our office so that we can investigate and address your concerns directly. We appreciate your feedback and hope to have the opportunity to resolve these issues and improve your experience. Management
Fantastic experience: The office staff were very nice and efficient. They had great communication and I was called for my appointment on time. The doctor who did my root canal was so nice and gentle. He made sure I understood the procedure and gave me great advice for future procedures I would need to get done too. Highly recommend!
Mrs. Garcia thank you for taking the time to share your positive experience with us! So Happy to hear that Dr. Azimi provided you with excellent care during you’re Root canal . Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. We'll be sure to pass along your kind words to Dr. Azimi and team Thank you Management
Negative experience: The cold customer service is not even the issue. The issue was not respecting my concerns, telling me my daughter's teeth were impacted and needed to have bone grafting for wisdom extraction and then telling me to go ahead and put it through to the insurance. But understanding that the day of the extraction, we may be dismissed due to the surgeon refusal if I don't comply with getting a bone graft unnecessarily. I went to two other doctors to have her seen as second and third referrals and both of them said who told you to take her teeth out. They are completely fine. They are not impacted and she does not need anything done let alone bone grafting. You guys are very unprofessional and I will put it on Yelp. I will tell everyone not to go to And the person who comes in to consult you is completely rude. And when you call back to have your x-rays email to you as I was told I was going to have that the next day. You're treated disrespectfully because you're asking for your own x-rays to be emailed to you. Not okay.
I'm sorry to hear about your negative experience with us. Online ratings can vary based on individual experiences, and we understand that not every visit may meet expectations. Your feedback is important, and we apologize for any inconvenience or dissatisfaction you may have encountered. If you'd like to discuss your experience further or if there's anything we can do to address your concerns, please feel free to reach out. We're here to help and improve our services. Management
Fantastic experience: The Best In The West And Yes You Go Home Blessed With A Smile And A Kiss For Everbody Waiting Like A Complacent Pacient Pacient Going Home With A Crown And No Cavities With Minimal Bleeding From Your Teeth And Your Gums So I Give This Five Star Rating For Many Reasons And I Encourage Everybody To Bring Your Family And Your Friends Friends For A Better L.I.F.E.
Pablo was a pleasure helping you today! and thank you so much for your review ill measure pass the message to our wonderful Ace Team Management
Negative experience: They mandate you to get scans out of pocket. Do not do it they will then lie and say they cant do the work very unprofessional. the doctors do not work for the people if the task is to long of a process they refuse to do the work and they collect 350 in ct scans. The doctor lied about contacting my primary dentist about the procedure they never made a phone call to them. They are just there to scam you on some dirt bags in teslas ishh
Mr. Marquez thank you for taking my call yesterday and giving me the opportunity to discuss, your proposed treatment looking forward to see you soon for treatment and hope you reevaluate your review Management
Negative experience: Staff is nice enough. They are overbooked, waiting room is hectic and long waits for an appointment with a specialist.
Mrs. Laurie I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. waiting so many patients come with out paperwork complete and no referral making our job ever harder we appreciate
you for bringing this to our attention, looking forward to improve sincerely
Management
Fantastic experience: Incredibly kind staff. I was very nervous for treatment on my first root canal, but they took amazing care to explain every procedure and ensure I was never uncomfortable or with pain.Thank you
Hi Natalie Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our office. Ace Dental Fullerton. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. Management
Fantastic experience: They were amazing. I just did and oral surgery for my impacted wisdom teeth. It went great!
Denise thank you for taking the time to share your positive experience with us! We're thrilled to hear that Dr. Noh our Oral Surgeon provided you with excellent care during you’re Surgery. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. We'll be sure to pass along your kind words to Dr. Noh and team Thank you Management
Negative experience: I’m very disappointed with this office. When I first called and made the appointment I told the representative that I had dentical. I was very clear that I was being referred by my dentist because I neede 3 root canals for calcified roots. Mind you I’m coming from Fontana to Fullerton in traffic. When I was in the office they took several X-rays for all my teeth. Once the dentist came in he confirmed that the roots were in fact calcified and even pointed out a 4th tooth with the same issue. He stated that I would need a CT scan and that dentical would not cover it. The cost would be $350.00. I said okay well I need it. Then he proceeded to say that he would need to add medication to the roots as a precaution. I didn’t think anything of it. Then he said someone would be in to talk to me. In the end they wanted me to pay over $1,000for the treatment. I asked why didn’t they tell me there would be all these extra cost beforehand. I was told because the referral did not state it was needed. I told the girl that was going over pricing to not add the medication. She stated the Doctor did not feel comfortable doing the procedure without it. Long story short I found another dentist that is doing the service and no extra charge. This office is trying to up sell their patients. So disappointing. please review the other post submitted especially the 1 star post. I didn’t and now I’m finding out that this is a common practice in this office.
Good Morning Mrs. Estrada Sandra
We take all feedback seriously and strive to provide the best service to our patients. However, the Appointment was scheduled by our. Call-center we do not have any records where you specified calcified roots
Because automatically they should be notified a Ct will be needed. The reason for the CT scans is to help endodontists diagnose proper treatments or the study of teeth, to provide detailed 3D images of the tooth and surrounding structures. This allows dentists to identify potential problems and complications, and plan more effective treatments. Some reasons for using CT scans used for endodontics treatments include minimizing damage to neighboring teeth and tissues. And ensure healing, especially for root canal treatments. Our goals and our Endodontic it’s to have all areas covered. We are committed to transparency and encourage anyone with concerns to contact us directly so we can address them promptly and effectively. I also invite you to see the reviews of many happy patient with our service Thank you Management
Fantastic experience: The surgeon that operated my goddaughter performed an excellent job when he removed her 4 wisdom teeth. She was not in any extra pain and discomfort after the surgery.
Hi, RoseMary. We appreciate the 5-star review and are glad we could provide you with a positive experience!
Fantastic experience: Everyone was very kind and helpful, the doctor was caring and wanted to make sure I was comfortable, and I was, everything was very timely, I was in and out in no time, and yet I didn't feel rushed at all. Thank you for taking good care of me.
Thank you Judy
Fantastic experience: They was so nice and patient I brought my son with me they watch them while I get a tooth pulled out it was so quick I love them
Loyden Thank you for taking the time to share your positive experience and the 5 starts Our team strives to ensure every visit is comfortable, for all patients we don't mind go the extra mile. for patients like you. Management
Fantastic experience: The Doctor was very thorough with the whole care. My deep appreciation. Thank you!
Angelica thank you for taking the time to share your positive experience with us! We're thrilled to hear that Dr. Azimi and Gabriel provided you with excellent care during you’re appointment. Our team strives to ensure every visit is comfortable, and it's wonderful to know that we exceeded your expectations. We'll be sure to pass along your kind words to Dr. Azimi and Gabriel. Management
Fantastic experience: I love the workers, and they are very nice people. I always felt comfortable there
Hi Justin Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our office. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. ill past alone these Message to Dr. Noh your Oral Surgeon
Fantastic experience: Everyone is very kind and helpful. Any question I had they were able to give me an answer.
Hi Ryan Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our office. Ace Dental Fullerton. Our team is committed to delivering high-quality service, and your feedback is a great
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