Maple Shade Dental at Camp Crossing

Experiencia fantástica: Dental cleaning with Jenn and assistant Gloria went great! Also, dentist Dr Nasser also!

Experiencia fantástica: I have a lot of dental anxiety and they put me at ease. I was able to have my procedure comfortably and knew that I was well taken care of.

Experiencia fantástica: It was great the hygenists are friendly and nice, I got great service and my teeth feel amazing

Experiencia fantástica: 07.29.2026 Thank you all for doing a Grrrrreat job on my bottom left refill. No pain feeling Grrrrreat!!! Jenn my hygienist does a grrreat job at being customer friendly as she does cleaning my teeth. Keep up the good works, Jenn

Experiencia fantástica: Jen was warm and friendly and did a great job of making me feel comfortable!

Experiencia fantástica: I can’t say enough good things about this office. From the moment you walk in, everyone is welcoming, caring, and professional. Jen and Gloria did an outstanding job with my deep cleanings. They took the time to explain everything, made sure I was comfortable throughout the process, and genuinely cared about my experience. Dr. Shanahan and Lacey were exceptional while taking care of my fillings and crown. Their attention to detail, professionalism, and commitment to quality really stood out. They made me feel at ease, answered all of my questions, and the work they did exceeded my expectations. It’s clear that everyone here truly cares about their patients. If you’re looking for a dental office with a friendly staff, excellent care, and high-quality work, I highly recommend them. Thank you all for making every visit such a positive experience!

Experiencia fantástica: I was very happy with my hygienist. She was kind, caring, & thorough.

Experiencia fantástica: The hygienist Jen is really easy to talk to while she examines my teeth. She is very thorough as well. The dentist was very nice too and he willingly smoothed a snag that had been left on a front tooth that was from a previous dentist. Overall I’m very satisfied with the care they give.

Experiencia fantástica: Jen the dental Hygienist was amazing!

Experiencia fantástica: Jen is always the best! She has been our dental hygienist for years and my boys love her We all do. She does great work.

Experiencia fantástica: My contact with all employees was pleasurable and made me feel at home. MapleshadeYes they did.

Experiencia fantástica: Everyone was friendly and accommodating. The dentist was knowledgeable and professional. Thank you!

Experiencia fantástica: I went in for a cleaning and they found a cavity and 2 root nerves that were getting bad. They helped me get right in and fixed everything. No more pain. Thank you so much.

Experiencia fantástica: Jen does a phenomenal job with my cleaning. She is quite personable. A joy to be with her. Gentle, thorough, knowledgeable.

Experiencia fantástica: .wonderfull office staf. I felt very comfortable. They did everything they could to make my experience pleasant. I would definitely recommend them.

Experiencia fantástica: Kind and caring staff. Most up to date choices for dental cleaning- my cleaning was painless. I recommend this office to friends often. I appreciate how encouraging my Dr and staff are to give me the best care always with professionalism and humor.

Experiencia fantástica: I drive to East Peoria to go to Camp Crossing because I trust the staff. They are friendly and go out of their way to provide the best care!

Experiencia fantástica: I’m really grateful for the treatment by Dr. Brockhouse. Very lovely and nice staff.

Experiencia fantástica: Friendly, attentive staff. Very welcoming office. Efficient! Dentist does excellent work. Highly recommend Maple Shade

Experiencia fantástica: Excellent service. But i don't remember anyone telling me their names, so can't provide specific comments.

Experiencia fantástica: Couldn’t have had a better experience with an extraction. Dr. & staff are the best!

Experiencia negativa: I will never go to this dentist again. We went here because our insurance covers them. They told me I need a night guard and that my insurance would cover it so I went ahead and got it. Turns out my insurance did not cover it and no one ever told me that. If they had, I wouldn’t have gotten it. Now they hit me with an $802 bill out of nowhere. Extremely shady. It’s not ok to do this people. If you read other negative reviews you’ll see I’m not the only person they have done this to.

Experiencia positiva: Everyone was very nice. All rooms are open, no privacy. Thought they tried to sell you everything they could. I have never gone to a dentist for a cleaning and by the time your done they have recommended a bunch of work that they think should be done.

Experiencia fantástica: Always a great experience!!! Thanks for working with my frustrations on insurance

Experiencia fantástica: Great staff very nice and up front with proposed procedures and costs.

Experiencia fantástica: Always a great experience. Very nice and professional staff. They provide excellent care.

Experiencia fantástica: Excellent service. Very knowledgeable and great work making my teeth cleaning actually enjoyable.

Experiencia fantástica: I’m pleased with the personal at the Maple Shade Dental Group. Make me feel confident about the quality of work and care

Experiencia positiva: Did a great job on my teeth. Especially since it was my first time there.

Experiencia fantástica: My first cleaning at Maple Shade after transferring b/c my old dentist doesn't take my new insurance. FABULOUS experience and hygienist- Jen. A new way to clean teeth for me - not the usual scraping and gritty cleaning paste. Loved it...

Experiencia fantástica: Jen was so nice and explained everything.

Experiencia fantástica: I couldn't be anymore happier with my teeth whitening. Jenn and Morgan are amazing. Always making sure I was okay and comfortable. They answered all the questions I had during the whole process.

Experiencia fantástica: Everyone is so nice and accommodating. They really make you feel comfortable and well taken care of!

Experiencia fantástica: Very comfortable and painless, all are very friendly

Experiencia fantástica: My experiences at Maple Shades Camp Crossing have been very good. They do a very thorough cleaning without pain and run an efficient office.

Experiencia negativa: A dental ." mill "... Very pleasant...…. nice cheerful people with outrageous price for an extraction 445,$,.need I say more

Experiencia fantástica: (Appt was for my son) Had a great experience at the camp crossing location. Professionalism and on schedule is top tier at this location. Thank you for always making my son comfortable getting dental work done.

Experiencia fantástica: I transferred to this location of Maple Shade and it was a wonderful experience! The staff were patient, knowledgeable, and kind! I have a lot of dental anxiety due to past experiences and this location made me feel comfortable and safe. Update 12/2025 - still an amazing location with incredible staff!! They take the time to be personable and answer questions. I haven't had a single bad experience here :)

Experiencia fantástica: As always, you all are great! Would refer anyone to Maple Shades at Camp! It's always a fun experience, everyone are so kind, fun, and caring!

Experiencia fantástica: Everyone was so very nice. Dr was very knowledgeable and made sure I was comfortable.

Experiencia positiva: Excellent dental service & very personable staff.

Experiencia fantástica: Dr. Shanahan is great. Very thorough. She and her assistants are very personable and funny. I actually kinda enjoy my visits -- as much as a dental visit can be enjoyed.

Experiencia fantástica: I have had many bad experiences with dental offices. I am happy to say I have finally found one that listens to my problems, and fixes them! I am so thankful for the staff at Maple Shade, my jaw locks up very easily and this office is the first to ever give me a block to help prevent that from happening. They also were very understanding when I called after one visit and wasn’t completely satisfied with a tooth they worked on. They got me right in and it’s honestly the best I’ve felt in a really long time! Thank you so much! It’s kinda funny bc I was planning to call the office today and telling the girls how happy I was and to thank them, and this text popped up! Absolutely 5 stars… I’d give 10 if I could!

Experiencia fantástica: Everyone at the Camp Street location are very friendly and so helpful!

Experiencia fantástica: I have been going to Maple Shade on Camp Street, East Peoria for many years. I could not ask for better care. From Polite Checkin staff, my wonderful Hygenist to a great Dentist all are so caring, friendly and attentive to my personalized needs. I would not want to go anywhere else for my dental care.

Experiencia fantástica: Dr. Morgan made my new crown and it fits great! Lacey did an awesome job with my temporary too. Thanks guys!

Experiencia fantástica: Jenny does a great job for cleaning. Would not go anywhere else

Experiencia fantástica: The staff is amazing. Make you feel at home and go above and beyond to make the visit personal. Jen is a fabulous Hygienist . She listens to your needs and does everything she can to make your experience comfortable.

Experiencia fantástica: Great experience - and I’m not a fan of a dentists chair!! New technology made visit insightful and stress free.

Experiencia fantástica: I had only good experiences here they made me feel comfortable and did good work

Experiencia fantástica: Even though going to a DDS is not my favorite activity, my experience is always pleasant and pain-free

Experiencia fantástica: Great service from all and a special shout out to Jen who does a great job for my whole family!

Experiencia fantástica: Jenn is the BEST hygienist and Dr Brockhouse is probably the most gentle dentist I’ve ever had. All staff in this office are very friendly.

Experiencia fantástica: I was not an established patient but needed to be seen same day for an emergency and they fit me in. Very respectful staff and thorough provider. We will be establishing care here!

Experiencia fantástica: Good experience. My hygienist Cynthia was very nice and professional. I had my toddler with me and they let her pick a small toy. Front office staff was also very nice.

Experiencia fantástica: Very friendly staff. Dr was friendly, through and quick!

Experiencia fantástica: I have no complaints. Everyone was caring and explained what they were going to do.i would recommend you to everyone.

Experiencia fantástica: Clean,never have to wait, done in 20 minutes and the new pressure wash tool is great, no more scratching the gums with a pick

Experiencia fantástica: I had some bonding break off causing a space between my front two teeth giving me anxiety! I called first thing and was lucky to see Dr. Brockhouse that day. She did an amazing job and I couldn’t be any happier! She diid a fantastic job and her asst. was great too! Thank you for taking such great care of me today!

Experiencia fantástica: Love this office. Staff is friendly, Drs are awesome.

Experiencia fantástica: My visit to Maple Shade was excellent as usual! From the front desk to the hygienist to the doctor, all were kind, helpful and efficient. I look forward to a long relationship with them!

Experiencia fantástica: I love this office! Everyone is friendly, appointments are timely and great service! All over pleasant experience!

Experiencia fantástica: Every good service and friendly workers a they care about your health.

Experiencia fantástica: As a new patient, I felt welcomed and calmed by the office environment and staff's professionalism, easing my dental anxiety and inspiring confidence in their care.

Experiencia fantástica: Can't express my gratitude for how they took such good care of me. Wish I had met them many years ago.

Experiencia fantástica: Excellent professional and friendly experience with my cleaning. Jen does a great job and takes great care in her work.

Experiencia fantástica: Very nice staff, they explain everything and its also very clean and neat.

Experiencia negativa: URGENT WARNING: Discriminatory Staff Behavior and Deceptive Billing Practices I am writing this review to detail a shocking and unacceptable experience at Maple Shade Dental on 10/09/2025. I immediately cancelled my appointment due to the issues outlined below and strongly advise others to seek care elsewhere. 1. Lack of Financial Transparency and Surprise Billing Upon arrival for my scheduled appointment, I was immediately presented with a bill that was claimed to be "due" on that very day. This was a complete surprise charge, as I had never received the bill in the mail. The staff claimed the bill was sent on September 30th. I questioned why a bill that takes weeks to arrive would be due the moment I received it, especially since I still hadn't received the original in the mail. The lack of clear communication and the insistence on immediate payment for an unseen bill is unprofessional and creates unnecessary stress. Patients should not be subjected to surprise charges upon arrival. 2. Discrimination and Mocking Behavior by Staff While discussing the confusing payment deadline with the register, a female staff member named Lucy (who was stationed nearby) interjected with an appalling and discriminatory comment. As I was reluctantly handing over my credit card, Lucy openly mimicked my accent and, in a clearly condescending and sarcastic tone, said, "oh so sorry that you had to pay your bills." She followed this with a saccharine "Have a great day" in her normal accent. This behavior is completely unacceptable, unprofessional, and is clear discrimination. A healthcare professional should never mock a patient's voice or accent. When I confronted her about her inappropriate conduct, she continued to be dismissive. 3. Failure of Complaint Resolution When I asked for a supervisor to report Lucy's discriminatory behavior, the register provided a phone number for a "Bloomington location." That number was not active, and I confirmed that the stated "Bloomington location" does not exist. This suggests a deliberate attempt to obstruct the complaint process and shield staff from accountability. Because of the staff's discriminatory and mocking behavior, coupled with the deceptive and confusing billing practices and the complete failure to provide proper channels for a formal complaint, I canceled my appointment and will not be returning to this practice. I urge management to address the issues of staff training, financial transparency, and accessibility for customer complaints immediately.

Experiencia fantástica: Entire staff is always so friendly. My hygienist Jenn is awesome!

Experiencia fantástica: Got a new crown, fits perfectly!! Everyone is so nice!!

Experiencia fantástica: Prompt courteous service that professional yet welcoming

Experiencia fantástica: Everyone was very nice and accommodating. The place was very clean and all the patients seem happy. I had no problems at all except the prices for everything were a little too high for me. No doubt this comes with the best equipment and services possible though.

Experiencia negativa: I give it one star because the cleaning itself was great, otherwise I would give a ZERO. The billing department is a complete joke. I was quoted one thing at time of service, paid it that day, 2 months later received a huge bill, paid that too, now 7 months later, I receive yet another bill from them asking for more money. Either they do not know how to correctly bill insurance or they are complete scam artists. Absolutely DO NOT recommend this place!

Experiencia fantástica: I had to have a new crown they matched it with my present teeth color and it looks and feels great

Experiencia fantástica: Super friendly and warm staff every step of the appointment! Very chill and quiet atmosphere.

Experiencia negativa: I was treated like a idiot, I get the Medicare advantage plan with humana,the company gets money for my plan and they still want more, they don't bill Medicare either inspite of them being on an Medicare advantage plan They cut me off from receiving my teeth cleaning because of Humana they said? I was the one that called them about this issue ,but they cut me off anyway,greed and dishonesty is running rampant in Illinois!don't pay anymore than your plans stated amounts ,for anymore than that is insurance fraud! Report any fraud to the attorney general I did, don't trust Humana either ,if you use it,you lose it with humana!

Experiencia negativa: No privacy in exam rooms, front office worn and dated. Dental assistant was nasty and snarky. I had to take my necklace off for xrays but not my nose ring?? Location on Washington much nicer and friendlier.

Experiencia fantástica: The staff was very friendly and knowledgeable. Very helpful in every way. Explained everything in detail and understood when I told them I only had my insurance to pay cause I'm on a fixed income. They did what I needed done and much more than I expected very thoughtful group. This was my first time being there but I feel as of right now I'm going to love going here

Experiencia fantástica: Thank you for working me in so fast, when I broke this tooth off! I am SUPER excited to get my temp partial in just 1 week!

Experiencia fantástica: Amazing staff!!! I would highly recommend them

Experiencia fantástica: Had a great experience….they got me in same day and refilled my tooth for me on that same day.

Experiencia fantástica: I had a deep cleaning by Cynthia. She was very friendly and did an excellent job with no pain.

Experiencia fantástica: Love the staff here! Been going to them for 15 years. They are also wonderful with my kids. I would recommend them to anyone. BEST OFFICE EVER!

Experiencia fantástica: I love Maple Shade Dental. My hygienist Jen is so friendly and funny, and I always look forward to seeing her. Their dentists are also knowledgeable and friendly.

Experiencia fantástica: I cant say enough great things about this staff .Amazing job , they do !

Experiencia fantástica: Wonderful experience for a first time patient. The staff was super friendly and considerate, made sure I was comfortable through the whole process. Dr Morgan was so easy to talk to and very thorough!

Experiencia fantástica: All of the staff at Maple shades are wonderful. The service is excellent. Not much more to be said. Gary

Experiencia fantástica: Camp Street Crossing does a great job and accepts the Medicare Advantage Plan called Humana Gold Plus!

Experiencia fantástica: I'm a new patient of Maple Shade Dental Group and I'm very pleased with the quality of service, attention to detail and customer care that I received, not only during my visit, but also before and afterwards. Highly recommend!

Experiencia fantástica: My dental hygienist,Jenn is top notch. Not only good at her job but very friendly!

Experiencia fantástica: Today’s appointment was rescheduled due to a mixup in my insurance coverage… whether the doctor was in or out of network and getting all the reference codes and how much insurance would pay and patient’s copays …

Experiencia fantástica: Dr Brockhouse is excellent; she not only cares about the patient she takes her time to make sure everything is perfect! So Grateful for her!

Experiencia fantástica: Friendly staff!! They got me in quickly and explained and scheduled everything quickly as well. Great service and would definitely recommend.

Experiencia fantástica: Excellent service. Fit me in within hours for an emergency repair. Friendly caring staff.

Experiencia fantástica: Dr Morgan was very professional and knowledgeable. Her staff was friendly and knowledgeable about their specific duties.

Experiencia fantástica: Kind staff. Painless. Very professional. Explained things well

Experiencia negativa: I have only had one appointment will evluate later. Cleaning went well

Experiencia fantástica: Everyone was very kind and professional. Also, it smells wonderful in there!

Experiencia fantástica: Such a caring and professional group of people. The amazing care of compassion they had was so great. Best ever

Experiencia fantástica: I receive very good care at Maple Shade Dental. Staff are professinal and caring.