River City Family Dentistry Inc

Experiencia fantástica: Everyone there is very nice and helpful. Alicia is my dental hygienist and she is experienced, thorough, knowledgeable and kind! I highly recommend.

Experiencia fantástica: Dr. Renner and staff are amazing!!! Greatest dentist office of all time!!!

Experiencia fantástica: Very friendly Staff. They were great when explaining my treatment options with me.

Experiencia fantástica: Everyone is so friendly at River City Dentist. I’m not one who likes going to the dentist. These ladies are top notch. I have no problems with fear of being there. I would recommend anyone to go there.

Experiencia fantástica: Love this place and all the people there. Dr Renner is great, so friendly and honest. If going to a dentist can be fun, this is the place!

Experiencia fantástica: Very positive experience. Friendly, knowledgeable, easy to talk to, listened to my concerns.

Experiencia fantástica: Great dentist and great staff. Very reassuring with issues and kind

Experiencia fantástica: Morgan and her staff are awesome. The new girl up front is very nice....I did give her a hard time because she had so many forms I had to complete...she just smiled and agreed that there was a lot. Lindsay does a great job cleaning my teeth. Lexi !!!

Experiencia fantástica: I love the ladies at River City Dentistry. Everyone is sweet and friendly. Dr. Renner is very professional and friendly all at the same time. I have visited other Dentist’s offices in the area and River City is by far the best.

Experiencia fantástica: Excellent care. Everyone in this office are very caring and professional. Dr. Renner is wonderful. Hygienist is great and very knowledgeable.

Experiencia fantástica: Great experience! Extremely friendly, professional, and they were able to get me in quickly.

Experiencia fantástica: I am very happy with the care and the service they provide. The cleaning and exam was excellent.

Experiencia fantástica: Dr. Renner is caring and professional, as well as all of her office staff. She and lab staff spent a lot of time trying to develop a plan for my smile that no one else would tackle. After over fifty years of waiting for this, she was the one who took the time to do it for me!!! Thank you, Dr. Renner!!!! ❤️

Experiencia fantástica: Has been utterly fantastic has fit me in when needed when I had a bad tooth infection wonderful people.

Experiencia fantástica: Very friendly, professional ,and courteous! Great job with my cleaning. Offered explanation of services and helped with insurance information.

Experiencia fantástica: They did a very good job, very timely and professional

Experiencia fantástica: Very thorough and very pleasant staff. Great experience!!

Experiencia fantástica: Great office staff, very knowledgeable, and makes you feel very comfortable. I would definitely recommend River City Dentistry to all my friends! Thank you

Experiencia fantástica: Best dentist experience I’ve ever had.

Experiencia fantástica: Efficient, friendly, well-priced and knowledgeable! Just had my first visit and I look forward to working with them and going in, in the future!

Experiencia fantástica: Everything was great. On time with my appointment. The dental assistant was very thorough with her job very polite and professional.

Experiencia fantástica: Bruce & I had appointments today, time schedule was meet & had a very favorable experience. Dr. Morgan, Chris & her staff were very friendly & answered our questions. Dr. did thorough check after hygiene cleaning. Highly recommend, we will for sure return. Thank you GIRLS.

Experiencia fantástica: As pleasant as teeth cleaning can be. DMD Renner and her staff are excellent.

Experiencia fantástica: This practice is very clean and organized. Dr Renner is very thorough. Excellent job on my Crown. Very nice assistant. Dr Renner is very awesome.

Experiencia fantástica: Very friendly and efficient staff

Experiencia fantástica: Friendly, gentle and cares about the patient.

Experiencia fantástica: Very professional & very friendly! I was very nervous coming in & they comforted me as soon as I sat in the chair! I had a painless visit. 10/10 would recommend! Very clean building & very good at what they do!

Experiencia fantástica: Staff was very efficient and knowledgeable. My son was a little nervous but everyone was extremely patient and very understanding. I would certainly recommend River City Family Dentistry.

Experiencia fantástica: Thanks for a quick appointment to get my temporary back in place. In & out! I'll enjoy Thankagiving now...

Experiencia fantástica: A great team of very friendly professionals who work well together! Dr Renner is the best dentist I’ve ever encountered. Highly recommend.

Experiencia fantástica: Arrived today to start the process of getting a new crown. I was a bit nervous. I haven't had a new crown for over 20 years. Lexi and Dr. Renner were excellent. Aside from minor discomfort with the numbing injection, the procedure was essentially pain free. Lexi did a wonderful job with shaping my temporary crown. Very happy!

Experiencia fantástica: Outstanding service and professional. Would recommend to anyone.

Experiencia fantástica: Great friendly staff.

Experiencia fantástica: Morgan is the best! Her staff is awesome as well!

Experiencia fantástica: My family & I have been going to River City Dentistry for years! Love Doc Renner & her team! They are knowledgeable, friendly & make you feel at home! Chris is the best & Lexi is awesome! They saved my teeth! Thank you guys!

Experiencia fantástica: Thanks for the wonderful service today. I was so glad to see everybody! (Lindsay, Chris, and Dr. Morgan are the best. Such a wonderful staff everyone is so friendly. I enjoy going to the dentist.

Experiencia fantástica: Dr Morgan and her staff are the best!!!! Everyone is professional, knowledgeable, and personable!

Experiencia fantástica: Very thorough but also fast, efficient use of patient time. It's a happy place!

Experiencia fantástica: Great professional service. Thank you.

Experiencia fantástica: Dr Renner is so gentle . Lindsay, the hygienist, was really good. She didn't hurt and kept me informed as to what she was seeing. I can't say I enjoyed my trip to the dentist because I have been afraid of dentists since my youth. Dr. Renner and staff made my anxiety manageable. I truly thank them for that.

Experiencia negativa: I REALLY like the dentist, but because of the receptionist with the longer hair, I’ll probably be going elsewhere. I was 3 mins late to my appointment. I have endometriosis and have been sick in bed all morning. I DIDNT say that though. Didn’t make an excuse!! The FIRST WORDS out of my mouth when I arrived were, “I know I’m late so if I have to reschedule, that’s okay.” I’m smart enough to know that it’s my fault I’m late, and they don’t have to tolerate it. HOWEVER, she said they’d still see me. Cool! I handed her my updated insurance card because I switched insurance. She said she’d bring it to me in the room. I had previously asked for a 30-min appointment due to my work schedule. They said that was fine. I made an off handed comment to the dentist in the treatment room that “hey, I didn’t go to work today, so take all the time you need.” I was NOT demanding that they take longer than 30 mins to do my teeth. That actually doesn’t even make sense. Who would want their dentist to take longer?? The receptionist comes into the treatment room after I’m numbed up and says, “we ask you to be 10 mins early to your appointment.” I said I know and I’m sorry. (Flashback to me saying I know I’m late, so I can reschedule if you need me to). She said they had me down for a 30-minute appointment time, so “don’t tell the doctor you can be here longer.” I’m floored. I wasn’t requesting they take longer on my teeth or dictating how they schedule. I thought I was being nice and saying, there’s no rush on my end anymore. I said I DID need a 30-min appointment before, but I didn’t work today so now it doesn’t matter. (Internally thinking I’m going insane. If I just never mentioned that I wasnt able to go to work today, it seems like this would have been a non-issue). I guess I should have kept it a secret from them. Then she says that I “should have told them in advance that I switched insurance.” I’ve never done that at other dentists but, okay. I just have always brought my new card in to my next appointment. She said there is usually a waiting period before you can get work done. I said I didn’t know that. At that point I started to get a little teary, because I’m exhausted from endometriosis pain and can’t believe this lecture I’m getting with a numbed mouth. lol. She said “I don’t mean to upset you, you’re young and may not know that about insurance.” How she didn’t realize that all of the above, NOT JUST INSURANCE, were what was making me upset, I’ll never know… Anyway…the dentist is great and the office is nice. They have lots of up to date equipment which is cool. I just don’t want to go somewhere that the receptionist (who patients mostly deal with) treats me like that. And after reading other reviews…she seems to treat many people like that. The ONLY thing I did wrong was being late. And they still decided to see me. That was their choice. The one at the front desk with the short hair is always nice. No issues with her. The rest of the staff are nice too. I’d keep going if not for today’s experience with the other woman at the front.

Experiencia negativa: What can I say about Melissa that hasn’t already been said she is genuinely the rudest person I have ever met. I wasn’t receiving the text about the appointment because I have block unknown senders on my iPhone and don’t see them or the calls because they get denied and Melissa flew off at the handle at me saying “YOU NEED TO REPLY TO THOSE!” I tried to keep composure but simply couldn’t. Long story short MELISSA NEEDS TO GO SHE SHOULDN’T BE WORKING THERE, one of the worst humans I’ve ever met.

Experiencia fantástica: Dental visit went very well. This dentist is very pleasant, very professional, is good at what she does and works in a timely manner.

Experiencia fantástica: The staff is professional and friendly. The facility is clean and well maintained. Dr. Renner is very gentle and an excellent dentist. Love the flowers outside the entrance! Thank you!

Experiencia fantástica: What a great dental experience. All the girls were so helpful and supportive.

Experiencia fantástica: Excellent treatment and service. I highly recommend them for you dental care.

Experiencia negativa: Would give this place zero stars but won’t allow. They Consistently cancel appointments, then try to tell you it’s your fault. Treat you badly if it’s been more than six months since you were last seen. Even though most of the time it’s their fault for having to reschedule or they canceled it without letting you know. Work done is shotty and won’t last a month. Receptionist needs help with treating people kindly. I Do Not recommend.

Experiencia fantástica: Lindsay was professional, yet gentle, when cleaning my teeth, especially in a tender area. I appreciate her taking the time to answer my questions. Dr Renner is always cheerful, and I once again walked away feeling I was in the best hands. I wouldn’t hesitate to refer anyone to this office.

Experiencia fantástica: Lexi & Rachel are very gracious and kind so early in the morning! Looking forward to visiting again.

Experiencia fantástica: Hygienist was helpful in suggesting options for improved oral hygene. She suggested electric toothbrush in the evening likely would provide better plaque and stain removal, followed by a freshen up brush in the morning.

Experiencia fantástica: This was the best dentist I’ve been to in a long time. Everyone was so friendly and inviting. Dr. Morgan went over everything in detail with me about my care plan kindly and gently. I’m looking forward to my next visit!

Experiencia negativa: Do not go here unless you want to be treated poorly by the front desk. Adding to another MELISSA review. I received a $900 bill in the mail and was surprised so I called to inquire what it was for. In the explanation I understand that what I had originally received was an estimate. I nicely said I wanted to provide some feedback as this was not clear to me when discussed IN THE ROOM, not at the front desk. To which Melissa cuts me off and says "well that's untrue because we explain that at the front desk and I know exactly what we say". And I said no it wasn't at the front desk it was in the room, when I went up to pay no one had a conversation with me and I just paid, and I am just surprised to get the bill so I wanted to provide feedback that it might not be totally clear. Melissa continuously cut me off as I was trying to speak and I had to ask her to please listen to what I was saying and not cut me off. She continued to be rude saying I was telling her how to do her job and that I was being rude. I am honestly shocked at the way I was just spoken to when calmly providing feedback that it may not be clear to people aka me and that I understand it's not their responsibility for what the insurance denies but just the explanation is helpful - not just "signing it and acknowledging it". Also, she hung up on me. Great way to treat patients. Needless to say I am finding a new dentist and DO NOT RECOMMEND going here. Ridiculous.

Experiencia fantástica: Well run office and staff is very kind and friendly! Dr. Renner is a wonderful dentist!

Experiencia fantástica: Great Dentist and staff. Thank you for taking the best care of me and my daughters!

Experiencia fantástica: First visit. Staff was very nice. Would recommend.

Experiencia fantástica: Your place did a really good job and very friendly staff.

Experiencia fantástica: The professionalism is tremendous and the staff was very friendly and helpful. The Rohman address facility went through a renovation and is wheelchair friendly. The dental chair in the room is small for me. Lindsay did a wonderful job on these 80 year old teeth. I found that wrapping my self in a towel for support makes up for the small chair. Dr Morgan takes the time to make sure the teeth are in good shape and watches each closely for deterioration. She doesn't perform unnecessary operations. RRR

Experiencia fantástica: All staff is so friendly and welcoming. They do a wonderful job of taking care of me and my family!

Experiencia positiva: Not pleased w/text billing. Suppose I didn't own a cell phone, then what? I checked all prior text msgs but none show a pymt due. If I had gotten a text for any bill then I wouldn't have incurred a past due amt.

Experiencia fantástica: Like many, I’m not fond of needing dental care. The professionalism and cheerful efficiency of everyone in this office made my visits pleasant! I recommend to friends and family regularly.

Experiencia fantástica: As usual, friendly, knowledgeable and efficient care. Dr Renner took as much time as needed and did an excellent job I recommend anyone looking for a dentist to make an appointment with Dr. Renner.

Experiencia fantástica: Very happy with Dr. Morgan Renner and her staff, they are very friendly and very patient, answering any questions and concerns you may have.

Experiencia negativa: Looks like another Melissa Review! Been going to this place for a couple years now. The dental hygienist that work at this place do a great job, however Melissa takes the cake! One of the most arrogant entitled attitudes I've ever came across. Makes my Ex look like a saint! The issue I've had multiple times is basically not receiving their email/text reminders causing issues with appointments. The final issue was a $202.00 bill they sent to collections that I had no idea even existed. When I called today to reschedule my appointment (4 days in advance) Super receptionist Melissa informed me they cancelled my appointment The second I asked why in confusion, she began to tell me in a very condescending way that I don't pay my bills and I ignore them. I have not received any phone calls, texts, email, or physical mail showing that I owe a balance. Once I verified through my insurance that it was in fact legit, I paid it immediately (with 30 mins of discovering the bill existed). Bottom line is that there are TONS of places in the area to receive dental care, you don't have to put up with this lady's Crap! Don't take my word for it, just look at all the reviews that call her out directly! Any five star review apparently doesn't have anything to do with her. Apparently she also has a thing about making fun of people with autism. You'll find multiple reviews stating that as well! Have a great day!

Experiencia fantástica: Hands down, best dentist in Central IL, and best dentist I've ever had (and that's huge given I've lived in Atlanta, GA, Philadelphia, PA, and Denver, CO). Everyone here is so sweet, professional, and knowledgeable. The doctor always has a smile!

Experiencia fantástica: Staff is always so nice and helpful during visits. I always feel good after a visit, they do a great job. Best place I’ve ever been for dental work.

Experiencia negativa: I like the Dentist and the hygienist but the front desk receptionist (Melissa) is rude both in person and on the phone.

Experiencia fantástica: Great experience. All interactions have been very professional. Thank you for great care!

Experiencia positiva: We are new to River City Family Dentistry and we were pleased with the first impressions of Dr. Renner and the dental hygienists. Unfortunately, we had a very bad experience with the front desk receptionist, Melissa. Her customer service skills are definitely lacking. Over the phone, she was extremely rude and did not allow me to express myself. When I asked her to please stop interrupting me she continued to do so and proceeded to say she would not stop interrupting me. I have never felt more disrespected as a patient in any medical office before. I don’t know if this is her first office job but she definitely needs some more customer service experience and training.

Experiencia fantástica: I have been to a million different dentists. This is the only one that has earned my return business!!! They are attentive and truly care about what they are doing. I struggle with having work done in my mouth. They have always gone out of their way to make sure I'm comfortable and not in pain. That right there is 1st class service in my opinion!!!!

Experiencia fantástica: Always courteous from the from desk to the clinical staff to Dr. Renner. Dr. Renner combines warmth with competency to be considered a trustworthy dentist.

Experiencia fantástica: Great visit. Dentist and all of the assistant were very kind and friendly. Prompt and I was in and out swiftly. Looking forward to my next visit. Recommend A+++

Experiencia fantástica: Molly did an exceptional job cleaning my teeth. Her attention to detail was much appreciated!

Experiencia fantástica: I broke a tooth, and River City Family Dentistry and Dr. Renner went above and beyond to get me in quickly, assess that a crown was needed, and squeeze me in that morning to get the temporary crown on. I absolutely love this office and the staff! I 100% recommend this for your dental needs!

Experiencia fantástica: Everyone there is always so nice. The office is clean and they do a great job taking care of my teeth. Dr. Renner is wonderful at explaining things.

Experiencia fantástica: I was able to get in the day I called, they re-cemented the crown that had broken off. Quick and easy fix.

Experiencia fantástica: Staff are polite and empathetic toward my situation. The doctor is great and proactive toward dealing with my pain. I really appreciate the attention she is giving me.

Experiencia fantástica: The staff here are always friendly and polite. They really make you comfortable and I personally have never had a bad experience with them. I've found my perminent dentist office and would recommend them to anyone!

Experiencia fantástica: Excellent. Rachel was thorough and explained as she went. Also, consultation with Dr. Morgan was great and she was very clear on explaining plans moving forward. Both answered my questions so I left feeling fully informed. Also, reception was very warm and helpful!

Experiencia fantástica: They are always friendly and professional!! They do an excellent job explaining any procedure about to happen or to be recommended. Everyone is also always in a good mood, it makes it almost as fun as going to the car dealer! Almost!! ☺️

Experiencia fantástica: I had a friend refer me to your business and I was thrilled with my first experience. Everyone was friendly and great at explaining each process. I was given fantastic advice. I’m looking forward to my future appointments.

Experiencia fantástica: They are absolutely the best! Really appreciate the advance notices reminding me to take needed antibiotics before appointment. I never have to wait and always know that I will receive the very best care!

Experiencia fantástica: River City was an incredible dental experience..and no one says that. They let me know what was happening every step of the way as a new customer and I look forward to getting back on track with my dental health after not feeling judged.

Experiencia fantástica: This is a stellar dental practice. EVERYONE, from the front desk staff to the hygienists and Dr. Renner herself is quick, clean, efficient, kind and caring. They all exhibit the highest standards of professionalism. Plus, the office is pristine.!

Experiencia fantástica: Dental upkeep, as well as urgent care for toothaches, fillings , crowns, broken/chipped teeth, etc. Always caring and very professional in all my experiences! Dr Renner, and her entire staff are extremely qualified and I know that their competence is way above the charts! Would recommend to anyone looking to establish with a qualified Dental professional! Always offers all cost effective measures to consider! Lee Kuhlman

Experiencia fantástica: I have been coming to this office since they changed ownership. River City Family Dental has very friendly staff. Even with all the poking and prodding in my mouth, which is required, I don’t mind the visit. My teeth always feel great when they are done.

Experiencia fantástica: They are great and care about you! I had an issue with my insurance awhile back and Melissa at the front desk went above and beyond for me...sending notes x-rays ect a couple of times to help us out...she is always a sweet Hello when I go and all the staff are so sweet! You ladies rock!

Experiencia fantástica: New patient to this office. Everyone was extremely nice and my exam was more thorough then what my MD gives me. So far love this Dentist.

Experiencia fantástica: Absolutely amazing office. Everyone is extremely friendly and they care about patient health and needs.

Experiencia negativa: Last time I went to have my teeth cleaned they butchered my gums, and I never bled so much in my life. I thought well maybe I’m aging and my gums are just more sensitive. Anyway, I had an appointment today and I called them as I was on my way to let them know that I was running late. They told me that they could see me if I arrived by 10 after. I walked in at 1:11 PM. I stood there and waited for a minute as she told me that she was going to check to see if they would still see me today. After waiting a minute or two, she told me to have a seat, after another minute, she told me that I could not be seen today and I would have to reschedule. I replied by saying that on the phone she told me that if I arrived at 10 after I could be seen. I also said that I’m a traveling healthcare worker and I can only be seen on Mondays. I said I have rescheduled this appointment three times Because of my job and I really need to be seen today. She told me if it was so important for me to be seen today then and I should’ve been early and time. I said, i’m sorry, but I was working in the yard since it was a nice day and I lost track of time. I again stated that I arrived within the allotted time and I don’t understand why they can’t see me today. The receptionist’s coworker turned around and said actually you arrived at 1:12 PM. I responded that according to my phone it was 1:11 PM when I walked through the door, (but when I arrived in the parking lot it was 1:10pm). The receptionist pointed to the door and said you can leave now. I responded by saying I will never be back if I leave. The receptionist responded saying, “good and we won’t miss you.! “ What is wrong with these people?

Experiencia fantástica: It was first visit. Very nice organized office, friendly staff, efficient processes. I was in and out in about an hour, which was impressive for a first time patient needing full set of X-rays, etc

Experiencia fantástica: By far my best experience in a dental office. Dentist and staff are highly knowledgeable, professional, and friendly. Office was immaculate and efficient. VERY Impressive!

Experiencia fantástica: Everyone we encountered during our visit was friendly, pleasant and extremely helpful!!! They did a wonderful job chatting with my nervous kiddo and walking her through all the steps for the cleaning and exam. She said she gives them 10/10

Experiencia fantástica: Best dentist ever! Morgan is super great with the kids and all the hygienists are so gentle and amazing.

Experiencia fantástica: Dr. Renner and her staff are absolutely amazing. It’s always a wonderful experience at this office.

Experiencia positiva: Great dentist work and very professional. However, I have issues with the receptionist desk. This morning, I was running late due to forces outside of my control and called to let them know this ahead of time and that my eta was 7:11am. But I was told that unless I was there by 7:10, they would not take me. I asked if I could reschedule, but I was not allowed to make another 7am appointment because "I might miss it again" even though I made the last two 7am appointments. The 7am timeslot is the only one that I can use due to work, but the receptionist was just so unsympathetic to the fact that sometimes life happens and people are not 100% perfect all the time to everything. I would have continued to go here, but I guess I will have to find somewhere else.

Experiencia negativa: Don't even dare think you can insult them and want to go elsewhere for a second opinion, they will ban you from making future appointments! The receptionist is completely rude, snotty and condescending. Dr. Renner did amazing work but I think this place weeds out the "poor ppl" and only wants clients with $$. Would definitely recommend going to a dentist that actually cares about YOUR wants and not what will make them the most money.

Experiencia fantástica: Dr Renner and her crew are top-notch. They make procedures easy and painless. Highly recommend.

Experiencia fantástica: Would recommend!! I am very happy that I chose to establish care at this dental practice. Everyone I interacted with and who cared for me during my first time appointment was courteous, thorough, informative and kind. I look forward to correcting some of my dental issues that I currently have and look forward to more consistent dental care. Thanks everyone!!

Experiencia fantástica: Very nice staff and Dr Renner. Ty so much for spending so much time on me and explaining everything thoroughly! A pleasant experience.

Experiencia negativa: Technically O.K. but very much lacking in information and cost from start to finish. To begin with, I was not informed beforehand of the high cost of the X-rays and the doctor's consultation fee. Then I was sent to a periodontist for the removal of several teeth which likely would have cost less in the doctor's office. Then after I was advised of the cost of my treatment plan and having paid $1200 for that cost I was told that my insurance wouldn't cover it and I had to pay an additional $1200. I would hasten to tell my friends and acquaintances to be wary of this practice.