Lone Star Pediatric Dental & Braces - Copperas Cove

Experiencia fantástica: For our first time they would very nice to my son.

Experiencia negativa: Got setup for child's care, received text that appointment would need to be rescheduled. Left multiple messages about rescheduling over 2 weeks and they never called back.

Experiencia negativa: I used to think of this dentist group as one of the best and at one time they were. I'm not sure what changed. Went from 5-10 min wait times to 30-45 min. And the confirmation calls!!! Every day even after confirming. on top of the text messages telling mt to confirm. Then there's the billing! I always paid at time of service, and they would tell me what the insurance covered. Then one day I get a bill for $400 saying the insurance did not cover everything. I contact them and am told "this isn't right we'll get it taken care of. I get another notice then I get "we'll have to call you back" this went on for 3 months. Finally get a notice of collections. Now I can even get anyone to answer the phone or return my messages. I then get a call from a very rude woman who tell me to contact my insurance to find out what wasn't covered. I asked for my itemized bill so I can do that. She tells me "The first one we mailed you one was itemized" I tell her the office kept it to get it straighten out. Then our call got dropped (not weird at all). I then go on my insurance website to find what I could, and I see they billed for services in August that didn't even happen till October! I was done. I called another location paid my bill and told them to put a note on my account to never call me again.

Experiencia fantástica: We absolutely love this dental office . Very clean Staff is friendly and professional explains everything. We had the pleasure of working with dj and Shaun absolutely love them very handson explaining everything to my son very patient kept conversation going made sure my son was comfortable kept asking if he had any questions or concerns Nina was very nice as well the front desk staff is very friendly and welcoming . Best dental visit my son ever had I recommend this office to everyone that’s looking to come on as a new pt or to switch offices .

Experiencia negativa: Not impressed, very rushed stated she had all these cavities and referred us out to a general dentist. What a waste of my preventive insurance payment just to go to another dentist which now I have to pay out of pocket for more x rays and exam. They didn’t even properly clean her retainers (rinsed them with water) or check them even though on the new patient paperwork I stated she has had braces. I even stated that we were switching dentist and told them to retrieve her records which was blown off. The front desk ladies were great. The back they were nice but wanted to just get the job done so they could put another butt in the chair. You could feel the time is money atmosphere.

Experiencia fantástica: Great service and professional attitude from the staff. Clean environment.

Experiencia fantástica: Was our first experience there and my 4 year old LOVED everything!! Excellent personal and very patient.

Experiencia negativa: Always a problem in this clinic. They over book, you wait forever. Staff are rude and no one is ever on the same page. If you decline any type of billable treatment the Dentist and Hygienist’s act like you’re the worlds crappiest parent. Clearly a clinic more invested in money vs patient care. Personally won’t be back and if you’re looking for a pediatric dentist cove there are better options.

Experiencia fantástica: I truly enjoy the staffs recognition when we walk thru the door, they truly make you feel so welcomed. The staff is amazing! They’ve always been such a great Pediatric office and was so happy to find out Dr. Keller also sees adult patients for Ortho. He is extremely patient and very precise when taking care of our teeth.

Experiencia fantástica: They have seen both my sons multiple times. Ones 22 months and the other is about to turn 6yrs. From there receptionist Bianca, whom called me every time a day or two before to remind of the appointment and was very knowledgeable, informative, and kind. To the dental assistants being very attentive to my son's xrays and the dentist talking to me soci understood what to expect in the future. Overall great experience that made sure my kids where very well taken care of as well as not afraid. When I was a kid I didn't like the dentist because they where mean and painful. My kids did not have my experience. There great dentist.

Experiencia fantástica: I came in there with my son, he's autistic and seemed really afraid, he was getting impatient and since I waited 15 minutes passed I did come off strong, Angie stayed respectful but she did call for Bianca, she told me "I'm going to see how much longer it will take but sir, we are not going to take yelling in here" I respect that, they ended up calling us in right after and I felt really bad. I apologized and Bianca made no ill will she still made us feel welcomed. I can't imagine what more they go through, my kid always had good work done despite the time, but the front catches our attitude the most. I commend them.

Experiencia fantástica: Ran into a friend of mine and her kids, and she told me about the seamless teeth-cleaning done for her kids. She said the staff was courteous, professional and kept the kids calm for a smooth dental experience. I love living in towns with great businesses!

Experiencia negativa: Unfortunately this was our first and last visit for our kiddo. Just getting our information in the system was a mess! The dentist didn’t even speak with us she checked out my son’s mouth and then left the room to never be seen again. Didn’t even raise my son up in the chair after she finished checking out his mouth just left. My husband had to ask if she was done or coming back! Not to mention after the cleaning we waited for 30 minutes for the dentist to even come in and she never even spoke! Loud crying kids for 20 minutes straight as it’s an open area so you hear and see everything. I’m so disappointed and won’t ever take my son back! We are already looking for another dental office.

Experiencia negativa: Everytime we come here, we always wait well after our appointment time. They are never on time, it seems.

Experiencia fantástica: Everyone is so wonderful there my son is autistic and they are so patient with him not to mention his dentist she is amazing

Experiencia fantástica: My four-year-old daughter had her first cleaning this morning With Lone Star pediatrics. They made her feel comfortable, They had a great recommendations and the staff was very friendly! We will Continue service with them.

Experiencia negativa: I have been taking my two sons here and on one of my sons had to have a tooth extracted but they didnt extract the whole tooth and left a root when I found out because my son stated it was hurting I took him back in and that's when the office told me they left the root in there and it should have been taken out the first time. They told me it was their mistake and they would resolve the situation at their cost, but 6 months and was never able to get an appointment. When I took him him just recently they got him an appointment the next day but I still had to pay even though I was told it would be at their expense because it was their mistake. I just think that it was wrong for them to have a kid in pain for that long even with me trying to get him an appointment.

Experiencia negativa: If you get a scheduled standard check up be prepared to wait for 2 hours past your SCHEDULED time. There is no logical reason for someone to have to wait 2 hours past your scheduled time! Fix this! You're either over booking or you're slow! Your response is copy and paste and nonsense. Just fix your issue and stop overbooking

Experiencia negativa: I’m extremely disappointed with my experience at Lone Star Pediatric Dental & Braces. Even after confirming my daughter’s appointment over the phone and through text messages, they continued to call repeatedly to confirm the same appointment, which felt very unnecessary and frustrating. On top of that, the office has cancelled my daughter’s appointment twice. The most recent time, they cancelled it simply because we were about 5 minutes late. When you finally do get called to the back, the wait time is already long, so cancelling an appointment over a few minutes seems unreasonable. This experience has been very inconvenient and disappointing. Because of the repeated cancellations and poor communication, I will be finding another dentist for my daughters.

Experiencia negativa: Unfortunately, my experience from start to finish was not a positive one. I observed staff discussing the physician in front of patients, which felt unprofessional. Additionally, patient records were left visible on the front desk without any apparent effort to protect confidentiality. These concerns, among others, made the visit uncomfortable and concerning.

Experiencia negativa: Your appointment time may get pushed back to fit their schedule for the day. Expect lobby waits from 5min up to 40min(past your appointment time). Expect back time to be 30min to 4hrs. We have seen both sides of that. Once in the back they may put you in a broom closet that has a couch they call a waiting room (mind you the kid has claustrophobia). Their handling of us to when I stated I wanted to file a complaint. The nurse instantly walked off to report me for my colorful use of my cuss words, because I didn't like the way we were being handled/treated. If I would of been late for this kids appointment by 5-10min it's at the discretion of the office and we've been rescheduled. Yep been late before. The 4hr was just a teeth cleaning/check up. Dentist is fantastic if you have the time......

Experiencia negativa: I have been to this location multiple times & I have yet to have a prompt, pleasant experience. 2 times, I have waited 45+ minutes to be seen. Mind you, 1 year olds don’t have a patient bone in their body. So this time I let the lady know I had been waiting a while & she told me someone would be there soon, which they had already told me. I told her I didn’t want to wait any longer & she told me to go talk to the lady at the desk & let her know, which was already helping someone so I still would have had to wait. We ended up just telling her we were leaving because this has happened before but she didn’t seem to care. Finding another dentist for sure.

Experiencia fantástica: I’ve been bringing my kids here for about 4 years and they are always amazing! Very polite and attentive. The kids always enjoy their time here.

Experiencia negativa: Terrible time management. Was waiting for over an hour to be seen with an appointment. Spent 3 hours waiting in total. 1 dentist working in 6 stalls. Lobby was hot and over crowded. Open 3 days a week. The staff was friendly but overworked.

Experiencia negativa: Came to my infant's first appointment on time. Immediately concerned with the waiting room that was well over capacity. Checked in and waited an hour past the appointment time (an appointment I made many months in advance.) Checked with the desk and they said it would be another 30 minutes. Expecting an infant to wait 1.5 hours PAST an appointment time that was made well in advance is unacceptable. Especially when the overall appointment isn't going to take more than a few minutes since she has no teeth! Just trying to do my due diligence. Canceled, left, and will not be rescheduling.

Experiencia positiva: My biggest problem is everytime we have an appointment we don't get seen at our appointment time. On 2/12 we were supposed to be seen at 2:00. At 2:12 I asked the receptionist why we hadn't been called to the back yet and she said, "because there are 2 dentists and he needed a room and they were getting it ready." At 2:40 they took us to the back and did X-rays. Then they moved us to a room. At which point they made us wait for another 45 minutes. Then they couldn't find the referral from his Orthodontist, so they had no idea which teeth were supposed to be pulled. So, it was off to the front to find out, by the time they came back it had been another 30 or 40 minutes. Then they asked me about his meds twice (2 different people). The dentist spent 20 or 30 minutes looking at his teeth all for them to send us to a dentist in Harker Heights to get his teeth pulled. All in all we were at the office from 1:30 to 5:30. The biggest thing that bothered me is they said they had 2 dentists, but they called 9 people back that arrived after we got there. I believe this was because my Grandson is autistic and the dentist he was initially scheduled with refused to treat him, but noone told us because they were worried about repercussions.

Experiencia negativa: This place pretty much only cares about profits just the same as Killeen which is why you’ll wait an hour or two because they overbook on purpose. I’d recommend finding a dentist who cares more about people’s time than profits. Waited 40mins past appointment, now waiting another 40mins+ for the dentist with 6 other people waiting for a dentist also. I’ve see PEI places that care less about profits than this place, legit kid watched a whole movie for a dental cleaning is unacceptable

Experiencia negativa: Used to be an amazing dental clinic. My daughter had an appointment. I get there to the appointment had to wait over 15 minutes to be check-in because there’s only one person out front while the girl behind her looked like she was doing classes instead of helping. Then when I checked in I was told I was late to my appointment it was 11:05 my appointment was @11:20. Then I was told I didn’t even have appointments it was the wrong person she looked up. My husband confirm the appointment yesterday on the phone with somebody at the front desk. Lost a whole day of work my child missed most of the day of school because who knows what happened they didn’t have an answer other than reschedule. Will be finding a new dental clinic.

Experiencia negativa: I’ve had a nightmare experience with LoneStar Dental. My appointments were canceled multiple times with zero prior notice. I even showed up for a scheduled slot only to find no staff available—a total no-show on their end. The worst part is the billing. They require you to pay upfront for your treatment plan. When I realized this office was too unreliable to continue with, I requested a refund for the remaining balance. They flat-out refused, claiming that all services were already 'complete,' which is factually untrue. It feels like a scam to keep money for work they never performed. Save your time and money and find a practice that actually values its patients.

Experiencia negativa: The staff has been fine but this place way over books . Last week it was an hour an half after our scheduled appointment and this week for my other child we have been waiting for over three hours . This is unacceptable

Experiencia negativa: Overbooks regularly. No communication regarding delays or respect for your time. Sit an hour past every appt time just to be seen. Treatments are delayed due to lack of availability of appointments. They will not tell you this before you pay for orthodontic treatment, once the braces are on you will wait 2-3 months for follow up appointments unless you sit there and argue your point. DO NOT RECOMMEND

Experiencia negativa: They need to step up answering the phones and having more than one person be able to take a payment. As of now the service is subpar. And they didn't put the bite blocks in for my daughter's braces so if she breaks anything, it's their fault and we won't be paying extra!

Experiencia negativa: The service and people were great and very friendly but we waited almost two hours for an appointment at 3 and were still waiting for a doctor by 4:50. Will not be coming back.

Experiencia negativa: Elat is amazing (front desk) but please go elsewhere somewhere that’s not franchise. Where they value quality over quantity.. still waiting for a refund

Experiencia positiva: My Daughter, Extraction went smoothly! And well taking care of Service Are great and friendly.. Highly recommended to those who's looking for their kiddos Dental Care.

Experiencia fantástica: Had an amazing experience here. We went to Cove choice dental first and had a horrible experience. I have 3 kids and Lonestar was so friendly and thorough with them all. They made it exciting for them and they cannot wait to go back! Edit: it’s been over a year and I’m not sure what happened. They lost Elizabeth as a dentist and now I’m having a hard time getting my daughter’s tooth treated. They drilled into it before Halloween. It is now December 10th and they have rescheduled her again. Her temp tooth stuff came out over a month ago and they know how serious this procedure is just as much as I do. I loved this dentist and now I’m unsure how to proceed.

Experiencia positiva: Our first visit to this orthodontist office was wonderful. My 12 year old daughter immediately felt comfortable — the environment was friendly and inviting, and both the dentist and the back-of-house staff made a great impression. They were patient, informative, and genuinely kind, which meant a lot to us as we were preparing to start treatment. However, our second visit was very different. Upon arrival, the front desk receptionist, Danielle, was rude, argumentative, and dismissive. Her tone and attitude created an unnecessary level of tension and frustration. To be honest, if it hadn’t been for how positive and reassuring our first visit was, I would have requested a refund and torn up the contract before even getting started. Thankfully, once we were taken to the back, the clinical staff once again stepped in and completely turned the appointment around. Their professionalism, kindness, and ability to refocus the visit made a significant difference and reminded me why we chose this office in the first place. I truly hope the front desk experience improves, because the orthodontist and back-of-house team are exceptional and deserve to be matched with the same level of professionalism at the front!!!

Experiencia fantástica: Both of my kids go here and the experience has always been amazing. They are very informative and take the time to explain everything . Everyone is super kind .

Experiencia negativa: One of my children appointments was cancelled last week for no reason. Then my other child appointment was didn’t start until an entire hour later then when the my child was suppose to be at the office. If your 15 mins late then the appointment will be cancelled.

Experiencia negativa: My kids have been coming here for several years. Now all of a sudden the hygienist has an issue doing my sons cleaning. He has some medical issues but all has been fine in fact he was seen twice since his diagnosis with no issues. They just confirmed all was good and they did their job. Now after being rescheduled 3 times for his cleaning we get in and are told they will only do his X-rays until he gets a medical clearance. I understand if this was a new health issue but it's been over two years and not once in the 3 times that the office rescheduled his cleaning did they mention they wanted this after 2 years of not needing it. I wasted my time and they caused me to loose out on money I could have been making because I had to miss work.

Experiencia fantástica: I took my son for his dental appointment, and the entire staff was absolutely wonderful from start to finish. They were kind, patient, and really took the time to make sure he felt comfortable and safe. My son can sometimes get anxious, but the team was gentle, understanding, and explained everything in a way that helped him relax. The office is clean, bright, and welcoming definitely a kid-friendly environment! I appreciate how the dentist and hygienist treated Prince with so much care and respect, and they even made the visit fun for him. We left with smiles all around and a great experience that made him look forward to his next visit. Thank you, Lone Star Pediatric Dental, for always providing excellent care and making kids feel special!

Experiencia fantástica: Everyone here is so nice and are great with the kiddos!! Highly recommend!

Experiencia negativa: THEY WILL CANCEL YOUR APPOINTMENT ON YOU. My daughter's appointment got canceled because they didn't get a verbal confirmation when THEY NEVER EVEN CALLED ME! OH AND GET THIS: I even get a text from them the day of the appointment (pictured) saying "We look forward to seeing you today", only to go there and find out "Oh we canceled your appointment because you didn't confirm on a call we never made." Absolutely ridiculous and they need to get it together.

Experiencia negativa: We switched here a few years ago and they kept repeatedly taking xrays that were not fully covered under insurance when I asked them not to. This last time they charged me $180. When I called the office the office manager assured me that she would work on getting the charges taken off. After a few weeks of her not calling me back and receiving another bill in the mail, I called back and she assured me that she was still working on it. I never heard from her again. With my kids next dentist appointments approaching I decided to cancel them and within days I received a bill from collections. Aside from that, I requested to receive copies of my kids most recent xrays to have for comparison. I filled out the proper forms to release them and it has been over a week and I am still waiting on them.

Experiencia negativa: Let me first start with the facility was great and specifically Erin the dental assistant was amazing. There was another lady who was sent in to do the dirty work that was also amazing (forgot to ask for her name). With that said…I had a very disappointing experience here with Dr. Bacchus. My son was scheduled for two fillings, but when we arrived, the doctor told me she only had time to do one. When I asked why (since the appointment was specifically scheduled for two) she admitted we were booked for two but said she didn’t know who scheduled it that way. Instead of addressing it directly, she left the room and sent in another staff member to “confirm” if I was okay with only one filling, even though I had already told the doctor I didn’t feel like I had a choice. When the doctor came back, she asked me again if I was ok with just the one (even though I had already told her and the other two ladies yes). Then she abruptly walks out AGAIN and had someone come in and cancel the appointment altogether. As a result, my son missed a full class for absolutely nothing. Now, I have to reschedule and miss work and my son miss school. The doctor’s bedside manner was dismissive and unprofessional. Erin and another staff member were the only ones who even tried to communicate respectfully. Unfortunately, this visit was a complete waste of time and left us with no care provided. This doctor should never be working in a service industry where compassion, professionalism, and respect for patients are required. If you have an appointment with Dr Bacchus , cancel immediately and reschedule with someone else!

Experiencia negativa: Every time my grandkids are scheduled for a check up or work to be done they cancel on us and don't care if they are in pain or needing work done they keep saying their dentist don't work there anymore or they moved so how are they still even open they are just as bad as All Star in Harker Heights.. We will be changing Dental offices for sure I definitely do not recommend Lone Star in Cove or All Star in Harker Heights

Experiencia fantástica: They did an amazing job with my two children. They made them feel very comfortable!

Experiencia fantástica: Love this place! They always make my kids comfortable and ease their worries without hesitation.

Experiencia fantástica: With my child being autistic with sensory issues they made it so comfortable for him, I wouldn't choose any other practice for my special guy! Thank you for your amazing professionalism and gentle touches!

Experiencia negativa: Waited for an hour just to do silly paperwork. Appointment was scheduled a month in advance paperwork should have been sent prior to appointment. Quality of care is horrible. Making patients wait for hours is unprofessional and ridiculous. Time to change how businesses treat people. And then people wonder why they get horrible reviews. It's profits over patients here. Parents need to be refunded over lost time. I'll be sending y'all a bill for lost time. Pay up.

Experiencia fantástica: I have 5 kids that I've been bringing to Lone Star for almost 3 years now. Staff is so wonderful. Love this dentist!

Experiencia fantástica: My kids come here, the staff is welcoming and very professional. They make my kids feel happy to get their teeth cleaned.

Experiencia negativa: This place has been a bad experience for us since day one. We have had non stop billing issues even after paying for a service in full. I was told they didn’t want to do the treatment in full and they wanted to break it down into four appointments. Each appointment they kept trying to collect the fees but it was paid day one. When talking to the office manager about my 4 year olds treatment and feeling uncomfortable with the process I then get told they are refusing my son’s treatment even with him already numbed and in the chair. His treatment was also already paid in full. The reason was because I stated I was uncomfortable so the doctor doesn’t want to feel uncomfortable. Then they couldn’t provide any documentation showing I was going to receive a refund because it doesn’t go through them. I’m sure they will still bill us for the numb medicine he received before they refused him. The staff was very cold and rude and didn’t care at all about my concerns. The second I said safety they shut down and refused our service. They don’t care about your voice as a parent and only care about money!!!

Experiencia negativa: Everyone was very rude, no one was nice to me or my child, from front desk to Doctor! No one smiles at this clinic or seems like they want to work there. I will not return!

Experiencia fantástica: Thank you to the entire team for making our visit so easy and stress-free! It was so easy to make the appointment, we were checked in quickly and taken back right away. Everything was pain free and tears-free. I felt like everyone cared about us and wanted our appointment to be a happy one. Thank you so much!

Experiencia fantástica: Staff was very friendly and knowledgeable. Very clean environment and made sure my son was comfortable the whole time. Definitely would recommend.

Experiencia fantástica: Great environment and friendly staff. They are fully engaged with you and your child during the procedure highly recommend this location for your children.

Experiencia fantástica: I had a wonderful experience during my recent visit to the dentist. Mrs. Betty, my dental assistant, was amazing—very kind, patient, and professional. She made me and my son feel comfortable and explained everything clearly throughout the process. The entire staff was welcoming, and the office was clean and well-organized. I truly appreciate the great care I received and will definitely be returning. Thank you, Mrs. Betty, for your warm and attentive service!

Experiencia fantástica: Brought in my son and daughter today. All the staff exceeded my expectations and were wonderful! Friendly and kind with the kiddos and always included them in what they were doing. Thank you guys!

Experiencia fantástica: Our first time, and they were wonderful! We changed plans at least three times, and they rolled with the punches. Made sure I knew it was ok to change so much, and got all appointments in order (will need to visit three different places) with a smile on their face. Now I understand why they are booked out so far, they are worth the wait!

Experiencia fantástica: Great service all around from front desk with Mrs.Nina, staff, to Dr.Liz. My kiddo felt comfortable, thank you all.

Experiencia fantástica: My son is autistic and has sensory issues... the staff here was patient with him and the dentist had techniques that smoothly and successfully moved the appointment along.

Experiencia fantástica: All of the staff were so friendly! My son had the best experience! Looking forward to his next visit.

Experiencia fantástica: We visited Lone Star Pediatric Dental today and it was the best dentist visit we’ve ever had. The office is clean and really kid friendly. The girls at the front desk are helpful, nice, and hilarious. The dentist we saw was amazing! She was made for pediatrics! Everyone and everything here was perfect!

Experiencia negativa: My son had a tooth extraction, the dentist (forgot her name)but she is older and Hispanic didn't give the numbing medicine enough time to kick in and started right away to extract the tooth. My son felt everything , and when I told her about it she blamed me for not giving him laughing gas and insisted he didn't feel pain only pressure. My son tried to let her know many times but instead the dentist and the nurse kept telling to calm down . I'm sorry but if the patient is in obvious pain, it's their job to ask him if they are okay which they never did. My son doesn't have anxiety, has never used laughing gas and does really well with treatments. This was neglect on thier part. This doctor should be fired.

Experiencia fantástica: Today is our 1st visit with this office, we are so glad to see Silva, & Dr.Jacob. Thankfully, my sons treatment will continue with a great team.

Experiencia fantástica: Every time I take my children here, the staff are super sweet, thorough, patient, and understanding. Other dentists never made my kids that comfortable to be seen. Love it there!

Experiencia fantástica: Always a great experience! Our child is autistic and knowing they take the extra measures to make the appointment move swiftly and smoothly just eases our minds every time we approach an appointment!

Experiencia fantástica: The staff is always kind, friendly and very understanding. They make my family feel seen and heard with questions or concerns. Excellent place to bring young children, they are patient with little ones and make seeing the dentist fun for them.

Experiencia fantástica: Have used this office for a few years now, love them and their patience with my children

Experiencia fantástica: I am a foster parent. I love this Dental place I bring my grandbabies and all my foster children very nice friendly people here

Experiencia fantástica: They are super friendly and great with kids! Definitely coming back and referring all my friends!

Experiencia fantástica: Today was my daughter’s first day of treatment… I love the staff already!! It was a pleasant visit. The location was prime and service was phenomenal. I look forward to having the girls come again for dental care!

Experiencia fantástica: We recently switched to the Copperas Cove location and love it. The staff is amazing and awesome super helpful.

Experiencia fantástica: We love this place! My daughter loves coming here and we love the staff! They are the best we have experienced and we will continue coming here. Lindsey is also so wonderful to interact with in person and on the phone! She's not only pleasant, but patient and knowledgeable! We have been here for regular checkups, fillings, and some extractions. The staff is wonderful every time.

Experiencia fantástica: They have been the best with both my kids, they have friendly staff an overall very welcome vibes

Experiencia fantástica: Great experience! Very Sweet staff, my children were very comfortable.

Experiencia fantástica: Great pediatric dentist! My kids all have had great experiences!

Experiencia fantástica: Our child is autistic, and was about to melt down, the staff were so gentle and kind, and made my son comfortable. Kudos!

Experiencia fantástica: Everyone here is kind and welcoming. I love how patient the staff is. My daughter wasn’t quite ready for the big kid side and they were very understanding and treated her with kindness. Everyone there always has a smile on their face and greets you even if you’re just passing by. Overall we really enjoy this location!

Experiencia fantástica: The staff is so friendly and warm. They were patient with my one year old son. The doctor answered all my questions and concerns and gave me tips on how to make brushing fun for my toddler. At the end of our visit my little one got a cute little mini stuffed toy that made him smile. Overall experience with my two toddlers has ben excellent.

Experiencia fantástica: Very nice and patient. Makes sure my grandsonwas not feeling any pain. Varied on a conversation with him. Very respectful. Would not take my grandkids any where else. Been going here for over 5 years.

Experiencia fantástica: Everyone at the office is very friendly. They all treated my children very well and did their best to make them comfortable.

Experiencia fantástica: My 9yo daughter has been a patient here and she LOVES it. She has down syndrome and everyone in the office is always so patient and kind.

Experiencia fantástica: The grandkids have no fear going here. The staff is super friendly. They know how to handle INS.. Most of all they explain everything right then and there. Thank you for being so good! Sincerely, Grandma

Experiencia fantástica: The staff was amazing and so very friendly, they definitely made the experience of getting braces for my nervous son a good one. Looking forward to the results.

Experiencia fantástica: My children absolutely love Lone Star Pediatric Dental. The staff always treats them so kind. Thank you for being amazing!

Experiencia fantástica: Well I never thought I would say it but my son loves the dentist. The entire team was amazing. I am not to happy about covid restrictions still being place but I could tell the staff was trying to make us feel comfortable regardless. I am so happy we have a good dentist in Cove for our kids!

Experiencia negativa: I never write reviews but this is absurd. I wish I could leave no stars. So scheduled a appointment for my 2 teens went in and the office is really nice, they did xrays and got the fluoride which half the teeth were missed then began the wait over a hour and a half passed with nothing happening and no one talked to us to say there was any issues, so finally go to the front desk and ask and did not know when dentist would be finished. I had scheduled the time off work for the appointment and had to go back. Almost watched 2 full movies while we were there. Then my husband takes them back to finish what was not done and they are trying to charge him again. Looking for a new provider.

Experiencia fantástica: Staff, and cleanliness of office was great! My daughter was comfortable, brave and confident due to the staffs kindness. We are very pleased with service and will be returning.

Experiencia negativa: I have been taking my kids here for a few years, mostly because I wanted to stay in Copperas Cove. The office staff are mostly clueless and rude. They bill patients out of pocket when they shouldn’t. I have a hard time getting anybody on the phone when I call. When we do have an appointment they message/ text / call at least 5 different times to confirm the appointment and if you don’t answer EVERY time they leave messages saying the appointment may be canceled if you don’t call back. The hygienist my daughter had today was rough and rude. She actually told her- this is going to hurt, and was too busy engaging in a conversation with the other hygienist on personal issues to speak to my daughter. In the past it has been an ok experience, never great, but after today we will not be going back. Awful experience today.

Experiencia negativa: Last year, approx around summer time, I took my son for a routine cleaning. During that visit, the hygienist who was cleaning his teeth, chipped one of his teeth in the back. She brought the dentist over to assess. Dentist told us that half the tooth was still there, there wasnt any need to pull the rest because it would "fall out on its own, soon." Fast forward, December 2023, next routine cleaning. Same hygienist and same doctor. Son went in, I explained that the tooth was still there and expressed concerns that the adult tooth had already started growing. The problem came right then. The hygienist asked "how" he chipped it. I reminded her that it was in fact HER that chipped it. She immediately became defensive and denied all accounts. I reminded her of that day, as she started to look into my sons mouth. She stated, "look, you see all this (pointing to his two FRONT teeth) this is why his tooth is chipped. You see all this. It doesn't look good." I proceeded to tell her my son wasnt the best brusher, however, what does his two FRONT teeth have to do with the BACK chipped tooth, she caused? she got out of her seat, and walked away. Didnt say anything to us, left us sitting there for 10 minutes. Came back with the doctor, and the doctor explained it would have to pulled out. The first problem I had, was the hygienist. Very unprofessional, very rude and condescending. She attempted to make us feel at fault, well my child, that it was his fault of her negligence. She did remember chipping the tooth, as she confessed during the conversation, but felt the need to degrade us by pointing out that the other teeth. The second problem, I have to pay a co pay for an incident she caused? My family has been many places, as my husband is active duty, and not once, have I ever experienced this. I just knew I would never feel okay stepping back into that office, with her there. So the next day, I called them and cancelled every upcoming appt for my two children.

Experiencia positiva: The stafe were friendly and everything went well but they way they charged things to insurance is incorrect and now I have over paid them and have to dispute with my insurance. They should knkw how to code billed items correctly or they do it on purpose for extra money.

Experiencia fantástica: Amazing friendly staff from front to back, My son has a hard time with the dentist but he genuinely loves it at Lonestar Dental. DJ did an amazing job with him and was so patient from the beginning with doing the x-rays and finishing him off with his cleaning. The whole team works together and makes the environment feel so comfortable for the kiddos. Could not recommend this dental office more!

Experiencia fantástica: This dentist office is so great! It’s so clean and the staff is so friendly! They were super quick and easy. It’s such a relief to find somewhere that your kids feel safe and comfortable! In their waiting room, they have two “iPad” things that the kids can play with. When they pull you back, they’re so quick and sweet! They really have thought about everything when it comes to taking care of the kids!!!

Experiencia fantástica: We have been there 3 times now and they do amazing with my toddler! They are very fast and friendly

Experiencia negativa: Review dropped to 1 star I would make negative stars if I could … was told would be able to bring in X-rays from previous dentist then on arrival that they weren’t needed and new ones would be covered .. fast forward I have a $503 for preventative services (sealants) and initial patient X-rays (when I had current ones in hand) my insurance has hence deemed excessive .. no response from corporate orthofi email that said to respond directly to it with billing issues .. very disappointing for a “in network” provider the point of in network was price points that work not bill insurance everything you can and bill the patient any additional upcharge … you should reconsider your agreement with Cigna if this is the case. UPDATE!!!! Come to find out they are no longer in network with Cigna yet charged me my in network co pay at our visit which was roughly $126-145 or so THEN proceed to bill me the additional $503 because they are now non network LOL shame on yall and your shady practices…. ASPEN DENTAL is where it’s at yall and I will tell everyone I know to stay away from this place —— Lonestar if your gonna be non network within the same week as the appt CALL SOMEONE AND COMMUNICATE because the whole appointment would of been canceled to begin with and this REAL review wouldn’t be negative …….

Experiencia fantástica: All 3 of the kids go here and the staff is super awesome and supportive and is also really respectful. 10/10 I recommend

Experiencia fantástica: They were super patient, very kind and we were in and out! I highly recommend taking your kiddos here for a very pleasant experience.

Experiencia fantástica: A very pleasant visit the staff was very helpful in addressing all concerns and answering all questions. In my experience that makes the visit a five star.