Lone Star Pediatric Dental & Braces - Killeen

Experiencia fantástica: Lone Star is a great dental place for children. Thank you for making our smile so beautiful.

Experiencia fantástica: Staff is very friendly. Very clean environment. Staff is always smiling.

Experiencia negativa: Do NOT take your children to Lone Star Pediatric Dental & Braces. Lyric was scheduled to have two extractions for baby teeth that won’t fall out. Her treatment plan had laughing gas as an option. I deferred and said to try the topical and the syringe. I let them know on three occasions that if the laughing gas was needed that I was totally fine with paying and having them administer it. The dental assistant applied a topical and then attempted to inset the guard in her mouth. Lyric has a gag reflex. They have known this about her for six years. I remind them each time she goes to get her x-rays done. Today was no different. When attempting to insert the guard Lyric began to gag and it was too wide for her mouth. They stated that it was the smallest they had available and tried again with no success. I then asked them what would be our next options would be because I understood the guard was necessary for her to have the procedure. The dentist then stated we would have to try the gas. I happily agreed and took out my card to pay for the gas to be administered. The dentist and both techs sat/stood there and just looked at me and did nothing. I waited a moment to see if they were still processing and then said again “I’m ok with doing the gas” as I was holding out my card. The dentist and both dental assistants did not move. They continued to stare at me. I then asked “is someone going to administer the gas? You all are sitting here looking at me but no one is moving towards the next steps.” The dentist then throws her hands in the air and walks out of the room with one tech in front of her. The tech returns and says “we will have to reschedule her because the dentist doesn’t want to do it.” When I asked why I was given no answer. I was just told she refused. Now, I’m getting upset because my baby is crying and she thought she was going to get tooth fairy money today and they have no answer for me other than try another dentist as she is a traveling dentist and she refused. There was no reason for them to not treat my baby today when she and I both were willing to try the gas. Instead of trying they just refused a patient of 6 years without cause. Mind you we were only in the office for 5 minutes. It was not a prolonged drawn out process. It took less than a minute to try to insert the guard without success and they started at me for 2 minutes and then walked out for one minute and then came back a minute later telling me they refused her. The office manager was polite but still offered no explaination as to why they refused to treat my child when they told me from the beginning that if it didn’t work without the gas it was totally okay to try the same day with it and that it wouldn’t be an issue. She did offer another dentist that travels but at this point you only get one time to dismiss my child and once that happens you won’t be given another chance to do it again. Apparently there is no resident dentist at this location. Lyric has seen a new dentist each and every time she walks in that office and apparently they allow these traveling dentist to just dismiss and refuse patients for no reason. I happily requested my refund and my child’s dental records because after 6 years we definitely won’t be back again! New dentist office already secured!

Experiencia fantástica: Really friendly and professional, they were very quick and efficient. Even helped move up our appointment times.

Experiencia negativa: They made my daughter cry getting her x rays AND billed us for X rays when they said they wouldn’t. I had declined x rays because i knew my insurance wouldn’t cover any more for that year. But they insisted saying they wouldn’t bill for them. Sure enough i receive a bill in the mail for 130$ because no one made a note of it or bothered checking with the manger first. I feel completely scammed and the front desk lady’s were extremely unprofessional.

Experiencia fantástica: We had a great experience here the second time we came (even though the first time we were seen by a Dr Sarah who seemed rushed/stressed, bedside manner wasn’t the nicest, she acted irritated with my child bc she didn’t make her feel safe/comfortable enough to do the exam and likely annoyed bc we refused fluoride, asked to schedule an extraction for another time with sedation/local anesthesia rather than laughing gas/general bc it irreversibly oxidizes b12 and we’ve gotten extractions under local previously and have been fine, and brought our own X-rays from a couple months prior), Dr. Freeze, a specialist, was brought in to treat my child the second time, and she had impeccable bedside manner. Her hygienist Tee, was so lovely and so kind to my daughter (who has a bit of anxiety from previous pushy/rough dentists). I am so happy with the way my child was spoken to and treated by both ladies, they explained everything they were going to do with so much love, detail and patience and this was a difficult case bc her tooth was fused to the bone and she was terrified. Dr. Freeze was absolutely able to get the tooth out with just sedation and local anesthesia (despite Dr. Sarah’s doubts). My daughter felt comfortable and safe under their combined care because they allowed me to go back with my child and hold her hand and talk her through the painful moments and they worked with us to understand our specific needs. She adjusted the local anesthesia accordingly and it was much appreciated. I am so grateful to Lonestar for bringing in such a talented specialist when needed for special needs children with anxiety. She is also trained in assessing and revising oral ties, which takes 4-7 more years of dental schooling and continuing education, as other providers before this misdiagnosed her ties. I will be recommending this specialist and this facility to others in the area.

Experiencia positiva: We waited 4 hours past our appointment time I get it stuff happens but 4 hours waiting with a hungry autistic child is not fun and having to explain to her she can’t eat yet , I feel like they should have more than 1 surgeon in the building just in case delays like this happen I’ve had more positive than negative from this office but the lack of explanation and the lack of urgency was disappointing along with me and other moms in the office also in the same situation as I.

Experiencia negativa: If you value you’re time find another dentist if you like waiting for 2-3hrs this is the place to go

Experiencia fantástica: The staff was very professional and people friendly!!!!

Experiencia fantástica: Very friendly and helpful staff. A very clean and safe place for kids. The Dentist and hygienist are all very professional and knowledgeable.

Experiencia fantástica: Cared for my daughter's dental needs, and gave awesome advice to keep her mouth healthy.

Experiencia fantástica: Tee, Nau, Jiuel, Tai, Kontessa, Kisha, Veronica & Dr. Sarah has the best pediatric dental office in Bell county. They’re so understanding and are willing to go above and beyond to assist in helping with the appointment so that the Dentist can actually look at the child’s teeth. The dental assistants ask questions and show concern about all the kids I seen in the back that day. My 7 year old is autistic and was not excited about the dentist appointment and wouldn’t open up for a regular dentist so I was recommended by them to this office and I don’t regret it. Long Star Pediatric dental is our new home. If your child is having problems at any other dentist office I recommend you change to this one. where you will be welcomed in with open arms and warm hearts my son and I both where treated like family can’t wait for his next appointment

Experiencia positiva: This was my daughter’s first visit and she was very disappointed. She’s in a lot of pain and she has to wait until June to get any help

Experiencia negativa: The staff at the front desk are terrible! The staff in the back were really nice, the Dr. was nice. The one with the light blonde hair is really terrible her demeanor and attitude is garbage and she shouldn’t be one of the first faces you see greeting customers with children. The one with the dark hair is a little better but both are terrible. The front staff was the difference in me choosing for my daughter to have her procedure there or at another dental office… I chose the other dental office. I would re evaluate the staff at the front if it matters.

Experiencia negativa: Came in for a follow up after dental procedure and they gave my daughter a cleaning. Took 1hr for the dentist to come in. Slooow.

Experiencia negativa: The worst unprofessional dental office I ever been too. The dentist is very rude and judgmental everyone in the building gave very judgmental looks, waited over 2 hours for a procedure not to get done and they expect a 3 year old to not eat nor drink for over 10 hours. They don’t have no consideration for their youngest patients, when the anesthesiologist Ana Zapata turned us away because she did not want to do the procedure AT ALL and lied! She was the worst of all. I work in the medical field and never met a dentist and anesthesiologist that was straight up racist and rude. If I could give 0 star like they deserve I would.

Experiencia negativa: My daughter had appt at 11 on Monday. I was called to see if I can move to 4. I did. I regret it. She was supposed to since for 2 fillings and a crown. I paid for everything. We waited an hour past appointment time. I was told they could do one fillings cause it was late. They credit me the money and told me December date. Which was a lie. They can't fit her until January for the other filling and crown.

Experiencia negativa: They couldn’t do the procedure it was needed and they advertise as orthodontist but they don’t have any …

Experiencia negativa: My daughter had an appointment today and the staff was very rude to my husband. The front desk staff was rude and when my daughter was called to the back, instead of the dental assistant waiting for my husband to walk back with her, she walked away as he was gathering his items to come back. By the time he got back there, the dental assistant had already completed our daughter’s triage process (height, weight, etc.) Furthermore, when it came to completing our daughter’s X-rays, she kept telling our daughter not to bite down which resulted in not getting good images of her teeth so that had to be done again. Not to mention that the office staff insisted that our insurance provider did not cover the fluoride service, when in actuality, it was covered. A horrible experience for a patient of four and half years. Even the filling service we received earlier this year was sub par. My husband and I really considering taking our business elsewhere.

Experiencia negativa: I took time off work to bring my child to our scheduled appointment, only to be told they “didn’t have time” to see us. The dentist even acknowledged that this happens often — she showed me her schedule, and it was already overbooked before the day even started. This puts unnecessary stress on both the dentist and the staff. When a team is constantly pushed and overloaded, it increases the risk of rushed work, mistakes, and lower quality care. That’s not something I’m willing to gamble with for myself or my child. I don’t recommend this location. We’ve had much better experiences at the Cove office — go there instead.

Experiencia negativa: We came in today with a scheduled appointment for my son to have two cavities filled (which had already been evaluated and were specifically scheduled in advance). Once we arrived, the staff said he needed X-rays first, which we agreed to, but then after the X-rays they suddenly told us there was a different cavity they “found” that wasn’t ready to be filled yet, and that they only had time to work on that one instead of the ones he was originally booked for. So essentially we drove there for the original treatment and it didn’t even get done. It was frustrating and honestly confusing. We scheduled specifically for two known cavities. If the dentist planned to require X-rays that day, that should have been communicated in advance so accurate time could be allocated. It felt like the appointment got “re-written” once we walked in, and we left with nothing we actually came for completed. I’m frustrated because I value being on time and following the schedule. I expect the office to do the same. Communication needs to be MUCH clearer and scheduling needs to be accurate so parents aren’t taking time off work, pulling kids from school, etc. just to leave without the care we were scheduled for. — Hoping this feedback is taken seriously so other families don’t have the same experience.

Experiencia positiva: The staff is friendly, but the waiting time is excessive. I waited in the lobby for 30 minutes even though there were no other patients. The same thing has happened during previous appointments; we are kept waiting. As a parent, my time is valuable—my child has to return to school, and I have to get back to work. A dental appointment for a cleaning should not take more than an hour.

Experiencia negativa: This office is completely unprofessional. The dentist didn’t say a single word to me or my child no introduction, no explanation, nothing. We were rushed through the entire visit, and the dentist refuses to discuss any kind of treatment plan and left it to the dental tech. I don’t even know this dentists name. Because of their incompetence, my child now needs an avoidable procedure that could have easily been prevented if they had done their job correctly. The so-called “cleaning” was done with a toothbrush, no proper dental tools, they even forgot to apply the fluoride. It felt careless and dismissive from start to finish. I left feeling completely snubbed. This place is an absolute joke and should be avoided at all costs.

Experiencia negativa: Please look elsewhere for your child's dental work. It feels like an assembly line being here. They laid out all the kids in a row and after waiting over an hour I finally got to talk to the nurse not the doctor about my child's needs. Nothing was personal or friendly. The doctor was way too busy to talk to anybody. They told me that my daughter needed five crowns and four cavities. I was shocked because she's always had a decent dental checkup. They told me she could do general anesthesia for like $1,800 or do two different rounds of fillings for $1,200. I went to get a second opinion because I was just so shocked. She ended up needing two crowns and two cavities filled at another dental office for $160 out of pocket. Absolutely not Lone Star!

Experiencia fantástica: They were extremely patient with my autistic daughter very understanding kept her very comfortable did not scare her in anyway they talked with us about the entire procedure

Experiencia negativa: They have decent service and doctors, but they are money hungry, scheduling is a mess and they give zero respect to your time with mishaps on their end

Experiencia fantástica: They treated my son like family. He felt like he’s at home and my two goddaughter’s. They go to the same place and they were like didn’t like Doctors or even being in the doctors office but everything went fantastic. Thank you to your whole crew from the administration from the front desk to the dentist Oh my God who does

Experiencia negativa: I wish I could give a zero-star rating. I had scheduled my daughter’s appointment well in advance, but just a couple of days before the appointment, I was informed that it needed to be rescheduled due to an emergency. I was understanding and agreed to the new date. However, on the day of the rescheduled appointment, just 20 minutes before the scheduled time, I received another call informing me that they had to reschedule AGAIN due to another emergency. This is completely unacceptable! I had already taken time off work and was on my way when I got the call, so not only was my time wasted, but my work schedule was also disrupted. I can’t even begin to explain how frustrating this situation is. I’m beyond disappointed in their lack of respect for my time and their inability to honor a simple appointment. At this point, I will not be returning. This level of unprofessionalism is not something I’m willing to tolerate, especially when it's causing so much unnecessary inconvenience.

Experiencia fantástica: Love them! Kind smiles, very informative, patient, and professional! ❤️

Experiencia fantástica: Office was very clean all four of my daughters was seen all together in a nice timely manner, staff was very friendly and fast.

Experiencia fantástica: Very accommodating! Everyone was kind and informative. My oldest went here until she aged out and now my 2 year old will be going here until he ages out. Love this place!

Experiencia negativa: We were referred here by another pediatric dental office for my son’s urgent tooth extraction. After going through multiple appointments elsewhere and being told this facility could handle it, we arrived only to be informed they could not perform the extraction either. This was very frustrating and felt like yet another waste of time while my child still needed urgent care. If they are unable to do extractions, they should be clear about it before scheduling appointments — especially when a patient is referred to them for that specific reason.

Experiencia fantástica: Lone Star Pediatric Dental is amazing! The staff is warm, patient, and great with kids. They made my child feel completely at ease and explained everything in a way we both understood. The office is clean, fun, and welcoming. Highly recommend for anyone looking for a kind and skilled pediatric dentist!

Experiencia fantástica: My kids have gone here since elementary, they are in high school now and we have never had a bad experience, love this business and the staff!

Experiencia fantástica: This place was kid friendly, fast assisting, and handled my son with care! He’s been to three other places in the area and lone Star made him feel the most comfortable. Special shout out to Kiesha Brown the dental assistant for getting my son’s cleaning done with ease! Highly recommend this location!

Experiencia negativa: The doctors are good and nice. Good I've never had any issues with them but the front desk staff is trash. I've overlooked it several times but this last time I'm done with this dental place. My final straw was to my appointment was scheduled over a month ago. I took off specifically for my child's appointment. Go in today and there telling me it was the day before. They're saying they are closed today because they didn't have a dentist so that lets me know that what you did was change my appointment and you didn't let me know. Even though I have had no issues with the doctors after almost six years of using them, I will never come back again because of the front desk staff.

Experiencia negativa: Wish I could give this place 0 stars. Showed up for my son’s appointment which was a cleaning and general anesthesia. I got told he couldn’t do anesthesia because he ate cereal which was fine, but they refused to do the cleaning because they couldn’t put him on anesthesia. We’ll just find a new pediatric dentist.

Experiencia fantástica: Great communication, understanding and respect for us while our son was under anesthesia. We felt like he was in good hands and the staff was wonderful!! Thank you all so much!!

Experiencia fantástica: This team was absolutely amazing, from checking in to checking out! They were incredibly kind and pleasant with both my children and me. They explained every step of the process to my kids with such patience and care. The environment was also clean and welcoming. 10/10!!! I can’t thank them enough for all they did today!!

Experiencia fantástica: This was the ABSOLUTE BEST DENTAL OFFICE EXPERIENCE I HAVE EVER HAD WITH MY DAUGHTER! The staff was AMAZING and VERY WELCOMING! MS KAITLYN WAS AMAZING SHE TOOK CARE OF MY DAUGHTER REMEDY DENTAL CARE SHE WAS VERY PROFESSIONAL CARING GENTLE AND CLEAN SHE MADE MY DAUGHTER FEEL SAFE AND COMFORTABLE!!!! DR LIZ MADE US FEEL LIKE WE WERE FAMILY SHE IS TRULY AMAZING SHE WAS GENUINELY CONCERNED ABOUT MY DAUGHTER NEEDS AND SHE TOOK THE TIME TO TALK TO ME WITHOUT ME FEELING RUSHED AND MY DAUGHTER TOOK A LIKING TO HER THAT'S HOW I KNEW THAT I WAS IN THE RIGHT DENTAL OFFICE!!!!!!!! THANKS FROM REMEDY AND KARIN

Experiencia fantástica: I would definitely recommend this company for a pediatric dental company they take very good care of my two girls.

Experiencia fantástica: Dr. Scott is AMAZING!! She knows exactly how to deal with kids who are stressed about being there, talks them through the entire process, and actually listens when a kid says they still have feeling in their mouth. The teams at both the Copperas Cove, and Killeen offices get you signed in fast and keep you posted on what’s going on. They answer every question you have, and always have a great attitude. They will continue to have our business. Thank you Lone Star for being brilliant at what you do!!

Experiencia fantástica: This is the place! My child had a super fear of getting her dental work done. Their team not only made her feel comfortable but we got all the work done that was needed. Sigh of relief from dad here. The anesthesia is pro rated by half hour increments so the cost was lower then other places. Absolutely would reccomend this plas a 100 times over!

Experiencia fantástica: I have 3 boys ages ranging from 10-6. They are very attentive, thorough , and patient every time we come! Best dentist we have been to in Texas

Experiencia negativa: Lonestar cancelled my daughter’s appointment over a week ago, and the two times I called the front desk asking when her appointment would be rescheduled I was met with an unprofessional employee, and no answers. I was tired of waiting so I took my daughter to Ace Dental. Four days after I made the appointment with Ace we were in their office, and Ace Dental got my daughter taken care of that day. Lonestar hasn’t even bothered to call me back in the time I made a whole new appointment and took my daughter to it. I can’t speak on the actual dentist, but the lack of communication and unprofessionalism is why I will never be going back to Lonestar for anything.

Experiencia positiva: Very friendly service. Dentist was very open about my child's care and answer questions that I had effectively. Very knowledgeable and concerned about my child care. Love going to lone Star pediatrics dental and braces.

Experiencia fantástica: Staff were helpful and friendly. They were able to make our toddler's first dentist visit a smooth and positive experience for her.

Experiencia negativa: I’ve have been going here for years. Since my youngest was a baby and she is about to be 10. They have changed so much and not in a positive way either. They now trying to charge me for a little of nitrous for work my daughter would not allow them to do. After it was not going to work the lady in the front said my card was being refunded and lied I’m here at the moment for my 2 other daughters appointments and now due to one of my daughters being a certain age they went from charging me 30 to 258 and some change. She still comes here because of her disability which is actually no one’s business. I asked about the refund and she told me they had to wait till they billed my insurance and the claim comes back to then charge me for the nitrous that my daughter was only on for a bit, which I was not told that the day of and now I’m just asking for my daughters records to go else where this place is horrible!! They could have called me and told me about my other daughter’s appointments but they didn’t so now I have my kids with none of their dental work complete. I really do hate this place! PLEASE DO NOT COME HERE!!!!

Experiencia fantástica: Tawanna is wonderful. She is great with the children and does an excellent work.

Experiencia fantástica: I think this office is better than rodeo where my wife was taken my kids. My kids was helped by Tawana. The reason we remember her name is the day we went after everything they did she gave my kids canes tickets to get food and they think they should go to the dentist everyday now. She did amazing with kids they was even able to get seals done even though kids was having a hard time and was cutting up. Her patience and attitude was wonderful I was annoyed she wasn’t. No need to change offices anymore bye bye rodeo

Experiencia fantástica: Tawanna is amazing!! My 6yrs enjoys her every time we come. She is very sweet and always happy. Makes my kiddo feel comfortable when he gets xray done. We love coming here.

Experiencia fantástica: They have good service. I liked how I was treated and how quick Tawanna got the fillings put in my daughter's tooth, i am definitely coming back! ☺️

Experiencia positiva: They were great, Got us in and out quickly. Tawanna was sweet! Ran out of toothbrushes for the kids to take home…

Experiencia fantástica: Today was our first time to come to Lonestar and it was a great experience! Everyone was super nice and friendly and Tawanna was the dental assistant that worked on my son‘s teeth. He has lots of sensory issues so usually doesn’t do well at the dentist at all, but today was wonderful. Tawanna was super patient and he loved her!! I would recommend this place to everyone! Super kid friendly place !! Thanks Lone Star Pediatric Dental & Braces!

Experiencia fantástica: My kids have been attending this clinic for years. They always receive exceptional service and the staff is truly amazing. Keisha has assisted multiple times and she is truly phenomenal with the kids. Always enjoy her friendly face!

Experiencia fantástica: I love coming here. Keisha makes my visit so pleasing. She's gentle and polite and makes me want to come back to see her. If you need a kid friendly dentist this is the place!

Experiencia fantástica: Tawanna was able to get my daughter in on time for her exam and do the work she needed the same day.

Experiencia fantástica: Ms.Keisha and Ms.Tawanna did an awesome job with making all my kiddos feel safe and comfortable. They always have fun coming to this location and visit their favorite staff members.

Experiencia negativa: We’ve been going to this location since 2018 and haven’t had issues up until last year. We’ve had scheduling issues with them where we’ve been put down for appointments and the day of, we find out that they’ve booked a different appointment time or doesn’t have our appointment scheduled even though I scheduled it weeks in advance on the phone. This has happened multiple times. I extended grace the first time because I thought it was a genuine mistake on their part. However, it’s clear this is an issue that needs to be fixed ASAP. It is completely unprofessional and unacceptable. I’ve had to take off work for the appointments only for them to not have it together. It’s ridiculous and to the point where I don’t want my children to go here anymore.

Experiencia fantástica: Dr. Gia really made me feel comfortable during my visit today. The staff was awesome!!!! They welcomed me and my mom like we were family. Mrs. Jackie really put us at ease during my dental procedure. Also, I wanna shout out to all the staff members. Especially, Mrs. Ive, Mrs. Mimi, and Mrs. Brianna. They were so nice to us. We really loved the appearance of the office. I will definitely return for all my future dental needs.

Experiencia fantástica: I had an amazing experience at Lone Star Dental! From my very first visit, where I got my teeth cleaned, to my second visit for a filling, everything was outstanding. The receptionists were incredibly kind and professional, making me feel welcome right away. The filling procedure was completely painless—such a relief! They also took wonderful care of my daughter, ensuring she felt comfortable throughout. I truly appreciate their excellent communication and reminders. If you’re looking for a dental office that provides top-notch care with a warm and professional touch, I highly recommend Lone Star Dental!

Experiencia negativa: The worst dental office to take your child. We've been trying to have my girlfriends sons teeth done for about "1 YEAR!" now. They always reschedule, doctors going on vacation, out the office, messing up appointments. It should never be this difficult especially when it comes to your childs health. Finally got his teeth done today and during anesthesia process he started to choke on his vomit... they proceeded to simply say "dont worry, this is normal" NO.... that is the wrong response. I consulted another dental office to make sure and that is not the way that should have been handled and it's not "Normal". It can happen yes, but it's not normal. They should have discussed other ways to put him under in the future or what they could do next time to maybe not have this happen. He could have aspirated and been at risk for lung issues like aspiration pneumonia. They are so careless, they attempt to reschedule again today when we showed up for our appointment that was confirmed in TEXT. I went off on them and made a scene, and because it was icy/snowing today, another appointment luckily canceled so they put us in to have his procedure done finally after about a year of reschedules ( i kid you not) Don't take your child here, save yourself the trouble. If i could give less than one star, i most definitely would.

Experiencia fantástica: y'all did a very good job on my sons caps he didn't have to many problems or troubles with pain/fever

Experiencia negativa: Zero stars!! My son had his exam and we were informed he needed to have some work done before damage is done that isn’t reversible. Dropped off the paperwork they needed from his primary care doctor and was told they would contact us to schedule and never did. We have now called them ourselves around 20 times between me and my husband and have left numerous of voicemails and no one is returning our calls! I definitely do not recommend coming here if you actually want to be helped because they never follow up and the front representatives have the worst customer service I’ve ever dealt with. The dental assistant was amazing though but I don’t remember her name. She was so great with my 3 year old! She deserves a raise or a promotion because she was truly outstanding! Adding more to my review due to them continuing to message me after being told numerous times to STOP ALL COMMUNICATION!! I got a message today 1-30-2025 saying they have my son scheduled on the 2/11 even though we’ve never scheduled it with them and have informed them we went elsewhere! LoneStar is trash and won’t stop harassing me! I highly recommend SMILE MAGIC!! They are the absolute best!!!!

Experiencia negativa: Had a dental appointment today for my daughter, which I took off of work to go to. The lady said it’s been rescheduled because the doctor isn’t in. She said she tried to call me on Monday but couldn’t tell me the time I looked through my call log I had no missed calls on Monday and I had no calls from them on Monday. I’m pretty sure they didn’t call me because if they called me, I would have a missed call or I would have answered. I would assume they would have a call log, but I guess they don’t since she couldn’t give me the time that she called and nobody left a message. I’m a single mother and I took off of work for this for nothing. This is just super frustrating. They need to be more professional.

Experiencia fantástica: My daughter had her first dental visit. The entire staff was understanding and extremely helpful. Highly professional, quick, and efficient.

Experiencia negativa: ⚠️WARNING ⚠️ I would stear clear from Lone Star dental. My wife just took my daughter in for a check up and they came back with 1,000.00. for her next appointment. The money is not the crazy part. So I have 2 dental insurance plans one with Tesla and one with FED VIP that covers the whole sum but since they don't get the money fast enough they want me to pay 1,000.00 and when they get paid I can ask for a refund and wait for them to give my money back. They are not even going to do the dental surgery it's another clinic because she is being referred out. Not to mention staff are unprofessional!!! I just talked to a dental hygienist that I know and asked why would they do this and she laughed and said they are scamming people and stay clear from those type of dental practices. I think all these 5 stars are from Medicaid services

Experiencia negativa: This place it’s a joke ! Very unprofessional just horrible they don’t know what they are doing ! We scheduled appointment for my baby she needed crowns on her front teeth . They canseled only 1 day prior after we arranged our work schedule and everything. They blamed on each other their off rice and the anesthesia. After they scheduled another appointment they canseled AGAIN onky one day prior coming again with lame exuse. If u don’t wanna waste your time don’t even go there at all !!! U never been in my life in such unprofessional place !

Experiencia fantástica: Awesome staff, great service. My boy was comfortable and had no pain during the procedure. Thanks y'all!

Experiencia fantástica: Awesome experience every time. The lady at the front was kind enough to provide all the excuse slips for my daughters absence at school. Despite the constant changes of dentists, I love this place. They’re always welcoming and super friendly.

Experiencia fantástica: Great friendly staff! They were very patient with my 3yr old I loved the way they made him feel comfortable!

Experiencia fantástica: They are great with kids so nice and actually the visit is how they tell you on the phone a hour per visit my three children had a appointment back to back and they did there best to stick with the time they stuck with I would definitely recommend them to another person they are a five +Thanks for the great service!

Experiencia fantástica: The personal care and attention that the staff shows my daughter is incredible. She is in very capable and professional hands every time she goes in for her appointments.

Experiencia fantástica: I love this place and so do my children. The staff up front are always welcoming and dressed nice. All smiles. The dental assistants are great with my sons and very friendly. Great professional work.

Experiencia fantástica: Absolutely lovely dental office with wonderful staff! My son and I were greeted the moment we walked through the door and everyone was so kind. The dentist and dental tech were so patient with my 14 month old. I’m very happy this place was recommended to us! Now I wish they would see adults! Lol

Experiencia fantástica: I don’t think I can even put into words how great this practice is with my children. They are so kind and nice and we are always given smiles by all the staff during our entire visit. They go out of their way to ensure the children are comfortable. 100% recommend to any parent looking for a dentistry for their children!

Experiencia positiva: I love the new Ortho doctor at the Killeen office. DR. Nadeen I believe. He's so respectful, caring, and he listens. I miss Dr. Craig, but the new guy might be better. Atleast imo. Took a star of for the wait. Sometime they to 15-20 past my appt. Overlall great dentist.

Experiencia fantástica: Always treated great here. Staff is amazing and great with the kids. Dr. Liz is amazing, fast, and efficient.

Experiencia fantástica: Staff is wonderful, and very helpful my son likes this place and if my son likes something or someone it reads off as good energy we're from Austin it's a blessing we found a great place to take our son for his dental care.

Experiencia fantástica: The ladies at this place are amazing. Very thorough very caring. I wish I could give them a 10 star rating..Kamari Tawanna Kierra. These ladies know their business with dental. I definitely recommend this office.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Experiencia fantástica: I’ve taken my baby to a few dental practices over the past 8 years, due to relocating. I’ve yet to find one we love more than Lone Star Pediatric. The staff is very personable, friendly and professional.The place is always clean. My baby especially loved the fist bumps and or hugs he would get after his service.

Experiencia fantástica: I’ve been taking my baby to this office she she was one and she will be five soon. The staff is amazing and goes above and beyond. I needed an emergency dental appointment and it was after hours and a staff member made sure I got in first thing the next morning. Any concern I’ve had have always been immediately addressed and they make my baby and I feel so comfortable.

Experiencia fantástica: Awesome dental clinic. My daughter had chipped her front tooth and got her in right away. Very professional. Highly recommended.

Experiencia fantástica: It was a good experience for a first time visit. Very friendly staff and caring environment, I'd definitely recommend this for family looking for dentist for their children.

Experiencia fantástica: Cecy, thank you. You're absolutely wonderful. We love you ❤️! you're customer service is on point. We're so streess free. Thank you to the doctor as well. Y'all need 10,000 stars, but since they only allow 5, here's more . Baby tooth was dangling for a year, it's gone now. You made me and my daughter feel comfortable. And I have a phobia to dentistry lol! Not anymore ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐✨✨✨⭐✨✨✨⭐✨⭐✨✨✨⭐✨✨✨✨✨✨✨✨⭐✨✨✨⭐⭐⭐✨✨✨✨⭐⭐✨✨✨✨✨✨✨✨✨✨⭐⭐✨✨✨✨⭐⭐⭐✨✨✨✨✨✨⭐⭐✨✨✨✨✨⭐⭐⭐⭐⭐⭐

Experiencia negativa: I love this place and my kids as well, the dentist and staff are very kind. They explain everything that needs to be done, but why doesn't anybody ever answer the phone and it says to leave a message but I never get a call back. And the one time they did pick up, they made the appointment for the wrong kid and then hung up on me. They didn't even go over the details to confirm the appointment. I had a gut feeling that they missed something and because the way they hung up on me, I had to call back to get it fixed.

Experiencia fantástica: We take our 4 kids here. They’re always so accommodating with scheduling them same day back to back appointments. They let parents in during exams and treatment which is a plus because some offices don’t allow that. The front desk women are very nice and helpful. We’ve seen a couple of different dentist and they’ve been great. Hygienist are gentle and patient with my little ones.

Experiencia negativa: I was referred to this place by my daughter's regular dentist after discovering she had several impacted teeth. First of all, I had to find out after our visit that they're in network and they're part of the all star dentistry. So why does all star accept my child's dental insurance and not this place? That's my first complaint. What was the point of referring me here if you knew this office that works with you doesn't accept the same insurance that you accept? My second issue was taking my daughter in for an orthodontist consultation. The orthodontist was so hung up on telling me she would need an expander and upper braces right now at 8 years old and made it seem like life or death and urgent. Then the billing lady tried to talk me into a payment plan for $3925 to have all this done with a $200 minimum payment every month to avoid interest. Hello, single mom over here staying at home with kids while Dad is working 6+ days a week and we're still barely making ends meet. This place does not care. I take my daughter to another orthodontist down the street that did accept her insurance and that orthodontist LAUGHED at what I was told here at this location. He explained to me that since she doesn't have any overlapping teeth at all with her upper teeth that she doesn't need an expander whatsoever. Further more, he looked at her panoramic x rays and he explained to me that he wants to wait another year first because he believes that her impacted teeth may still come down on their own without braces. He told me that Lone Star is just trying to make a quick buck by scaring me into thinking her impacted teeth were going to require braces and an unnecessary expander immediately, and clearly according to my second orthodontist consultation for her, her issue isn't that serious and if he's been doing this for 20 years and he says to wait a year, that's what I'm going to do. Seek a second opinion if this place tries to pull the same cash grabbing b.s. with you about your child's mouth. If I hadn't, I'd be stuck paying almost $4k out of pocket by this place and I would've been paying them to put extra things in my child's mouth that they lied and swore she would need that she clearly doesn't.

Experiencia fantástica: We love this place! We were always worried about bringing our 8 yo ASD kiddo to the dentist, but the staff has been absolutely amazing at making him comfortable and getting him the care he needs. Every appointment has gone so smooth, and they always treat us with kindness. They truly take good care of their patients.

Experiencia fantástica: We had a great experience! Keisha was really good with my son yesterday, everyone was nice and patient!

Experiencia fantástica: I love the personal attention. When my son and I were in our appointment window, the staff took care of us, from the intake specialist to the dentist, they made sure to explain step by step what was going to happen next. The quick education giving to my son by the dental hygienist was very helpful. Thank you for the hospitality and professionalism.

Experiencia negativa: Just bad experience. The office smelled horrid. My daughter noticed the dentist and assistants being super nice and giving toys to kiddos beside her but then had nothing for her. They then tell me they Want a dental procedure done on a tooth bc of an infection under the crown (which they put the crown on) then can’t find any records of them putting the crown on that tooth no notes or anything on that tooth but can see in X-rays that’s it been done since her going there (making comments to each other about me taking her somewhere else for work, which I have not) furious is an understatement.

Experiencia fantástica: They were absolutely amazing with my 4 year old!!! They took such great care of her.. I highly recommend them for your babies if they need a dentist or even surgery to go to there

Experiencia positiva: The dentists were nice and understanding. They can also do what our other clinic couldn't. The staff in general were accommodating and fairly nice. I believe 4 stars is accurate for now.

Experiencia negativa: Honestly this place is terrible, came in in the beginning of the year was told everything was fine with my kids teeth then came back a few weeks ago since my son had a cavity show up and it was causing pain they wouldn't even look at his mouth until it has been 6 months. Then I was told my daughter has 10 cavities from the beginning of the year and that doctor was no longer there since fraudulent things where being done but was told to come in on Nov 18 specially a Saturday so they wouldn't mind school again. Here I am after confirming the appointment multiple times and even receiving a call to confirm the appointment no bady is at the office what so ever IV knock IV called and nothing so yet another whole day wasted my kids have cavities waiting to be filled and it's just been a game to this office to do absolutely the bare minimum and charge my insurance for the most. So edit to add that 2 months after the kids appointment they still haven't kept an appointment it gets changed the day of to 2 weeks later then the cycle repeats. No one answers the phone since I no longer go there but they keep charging my insurance for missed appointments for my daughter (as stated before the main issue was that appointment with my son) insurance was able to fix it due to the screenshots and emails I have of them cancelling the appointment on the day of the appointments, all got calls from an employees personal cell at the dental office and was cussed out for leaving this review!! I told them not to call again and they spam called me from a private number!!! Definitely stuff happening here that shouldn't be happening new dentist is appauled at what was sent over since there were obviously cavities and other problems that was never documented att the beginning of this year, already have an attorney to look more depth into this place, you can treat a kid nice but that doesn't mean your doing your job and fraudulently trying to charge my insurance 2x a month for the past 3 months isn't the way to go. I'll post screenshots of appointment changes once I block my kids names out

Experiencia fantástica: They were amazing with my kids! My daughter was very nervous but they were so kind and patient with her, it made her so comfortable! I’m so glad we found this office.

Experiencia fantástica: I love this place and the staff. They made sure my kids had a fun dentist experience! Thank y’all and we will see y’all for their next checkups

Experiencia fantástica: My experience was great!! My kids were in and out. The staff are very friendly and the office is very clean. My kids love it at Lone Star Pediatric in Killeen. They couldn’t stop smiling after we left!!

Experiencia negativa: Absolutely not, so my kids had medicaid for a good part of the year. Well, fortunately, we no longer needed medicaid. So I have private insurance. So a week before their medicaid ran out, I took the men to get their teeth looked at, they gave him a cleaning and we went on our way. 4 days later, my daughter was complaining that her tooth hurt so I took her back using my private insuparents. Now all of a sudden, she needs And crowns, and all of these expensive things comes out to about $480. Make it make sense why the weak prior she didn't have any of these problems, but now that you'll see dollar signs, there's problems. No, thank you, I'll take my services elsewhere.

Experiencia fantástica: Such an amazing place. Was the only emergency clinic open when my daughter had an accident— our dentist at lonestar made us feel tremendously at ease and we have been going back ever since. In and out, efficient and quick!