Brian Francis DMD Aesthetic and Family Dental Center

Experiencia fantástica: I have been going to Dr. Francis since 2020. He is always so welcoming and does an amazing job! I appreciate his team and all they do!

Experiencia fantástica: The staff is very professional. Every procedure is explained and they make you feel very comfortable during the whole appointment.

Experiencia fantástica: Trust the entire team at Brian Francis to provide you with excellent dental care in addition to a genuine welcoming culture.

Experiencia fantástica: Excellent care and service by Dr Francis and his team . Appointment for routine cleaning and exam:

Experiencia fantástica: Fantastic as usual. Great care shown by all of the staff

Experiencia fantástica: I was super impressed with the hygienist. She is pretty new to Dr. Fancis' office, but has many decades of experience - great addition! She was more gentle than most hygienists but still got the job done. Dr. Francis is great and I trust his opinion. Also the cost for work to be done is very budget friendly compared with my previous dentist. I'll be staying here!

Experiencia fantástica: Excellent. Dr. Francis and his team are the best. I highly recommend Dr. Francis and everyone at his practice.

Experiencia fantástica: As always, Dr. Brian Francis took great care of my teeth! Super happy with the office, the staff and Dr. Francis.

Experiencia fantástica: The entire staff is so kind and comforting. Paid great attention to me being comfortable and calm. Doc. Francis is above 5 star. Very kind and so patient assuring me thru the entire process. Him and his staff have made my fear of dentists disappear. I no longer need sedation for my appointment and they all tend to my fears making me so comfortable. The Doc and his staff is above 5 stars Very grateful to Jessica and the other staff and their tender care Thank you all so much.

Experiencia fantástica: My daughter had her tongue and lip tie revised by Dr. Francis. He was very knowledgeable and helpful. The process went very smoothly.

Experiencia fantástica: As usual the service was excellent. Kori is very professional and thorough with the x-ray and teeth cleaning process. All employees were very friendly and helpful.

Experiencia fantástica: Ashley is the dental hygienist that cleans my teeth and she was great and friendly. My whole family goes to Dr. Francis and my husband and kids (2 & 4) love Ashley.

Experiencia fantástica: Could not have asked for a more pleasant experience. My evaluation didn’t go as well as I’d hoped, but the providers Tarah and Doctor Francis went above and beyond professionalism to make me feel welcome and comfortable.

Experiencia fantástica: Kari is hands down the best hygienist I’ve had. She is incredibly knowledgeable, thorough, gentle, and extremely professional.

Experiencia fantástica: Professional friendly and caring service, top notch. Thank you

Experiencia fantástica: Absolute best experience I've ever had with a dentist. They got me in immediately for an emergency appointment, checked me in and addressed the problem exceptionally fast, and every person in the office was friendly and welcoming. The doc did a fantastic job, quickly, and made sure I was well informed. Great experience!!!

Experiencia fantástica: I needed to move from my dentist because of insurance coverage. I looked through different offices based on location and (to be honest) the age of the dentist. I don’t want to have to go through another one retiring. This office was pretty booked up but they were anbke to put me on a waiting list annd we’re eventually able to give me a call and put me into a cancelled appointment right away. I really appreciated the extra effort. I was met at the desk by a friendly efficient woman who had already taken care of my insurance information. I got right in to my initial cleaning and evaluation with Ashley(?). (I really hope I got her name right) She was super efficient, personable and confident. I had a full evaluation and cleaning. I met the doc and had a great experience learning about available treatment options. Everyone was professional, personal and efficient. I had been apprehensive about leaving my dentist I had been with for 20+ years but I left with the confidence that I made the right decision by choosing this office.

Experiencia fantástica: Great Doctors and staff. I am totally comfortable going to this dentist office. The dentist’s staff is awesome. Mack

Experiencia fantástica: I rate this Dr. Brian and his entire staff a 10 star, this office is dedicated to the utmost meticulous service I have ever experienced, very caring and understanding, well done Dr. Brian Francis inspecting these high profile assistants. Sincerely Santos Mota

Experiencia fantástica: Love love love them! Dr. Francis is the best! When my five-year-old got sick in his office Dr. Francis helped carry him to my car♥️

Experiencia fantástica: I met Kori today and she did a great job cleaning my teeth. Super nice lady!

Experiencia fantástica: Dr. Brian Francis was WONDERFUL during my 14-year-old son’s emergency visit. Everyone in the office was incredibly kind and compassionate, which made a huge difference. Dr. Francis took the time to explain everything and made my son feel more comfortable. He turned a scary situation into a much better experience for both of us. We are so grateful for the care we received and highly recommend him.”

Experiencia fantástica: Excellent and very professional care. Very impressed with the professionalism of the entire staff. Dr Francis is truly gifted and obviously a dedicated perfectionist. Exactly what you want in your dental care. Thanks to you all.

Experiencia fantástica: My husband and I have been going to Dr. Francis for 14 years now. Everyone in the office is friendly and will always make you comfortable. Dr. Francis and the entire staff are the BEST!

Experiencia fantástica: Everyone in this office is awesome. Not in a great rush to get you in and out. Pays attention to every question asked and on top of it all, does great work. So glad I can trust my dental health to this team.

Experiencia fantástica: I have been going for the last few years and I have always been treated wonderfully here with excellent service. They are timely, easy to communicate with, professional, and friendly. Would definitely recommend to anyone!

Experiencia fantástica: Best dental appointment in years! Two fillings, no big deal!

Experiencia fantástica: Dr Francis and his staff are awesome! Very professional, very caring, very gentle…

Experiencia negativa: I was very thankful that they were open on a Saturday and I was able to get in, in a timely manner since I broke one of my front teeth. The first few appointments were good they bonded my tooth that broke off back in so I had something. About a week or so later that broke so they rebounded it and it looked horrible but at least I had something there and not just a huge hole when I smiled. Finally came the day for the extraction and surgical placement of implant. It was the worst procedure I have ever went through, I would rather give birth again then do that procedure again. I took over 2 hours which is understandable but Brian kept leaving to work on other patients while I`m sitting there with a what I believe is a cheek retractor stretching out my mouth having a hard time trying to even close my mouth or swallow while drooling everywhere! Nobody was there to check on me during these times then after 15-20 minutes later when they came back they would just start working on my mouth again after a few times of that of course I`m not going to be numb anymore but I was never asked if I was still numb or doing okay when they got back all I heard about was the office gossip and how rude a patient was. It wasn't until I was crying and pushing back when they thought it ask if I was numb. Now I`m in the healing phase for 3-4 months then I go back in to get my hopefully final crown place after that I will be finding a new dentist.

Experiencia fantástica: The Brian Francis DMD Aesthetic and Family Dental Center makes going to the dentist the most pleasurable experience it can possibly be. I always receive great care, and the staff is cordial and top notch.

Experiencia fantástica: Cleaning and checkup went well. Got ideas for additional help re dry mouth. Easy to get an appointment staff very nice

Experiencia fantástica: Dr. Francis is an excellent dentist, plus he has a positive, and professional bed-side manner. His staff are caring, positive, and highly trained.

Experiencia fantástica: Ashley has done a great job during my dental cleaning. Timely, professional, and wonderful.

Experiencia fantástica: Best dentist EVER! Been going here for years. Dr. Francis is not only great and knowledgeable he is always willing to learn and adapt to your needs. He is also willing to look at how your treatment works for you financially. He also has and amazing team of techs, everyone is helpful and they always have a great attitude! If your looking for a dentist this is the place to go!

Experiencia fantástica: Professional, courteous, and caring. Great Experience as always!

Experiencia fantástica: Dr. Francis has been my dentist since he opened his practice in Billings. He and his staff are knowledgeable, professional, and consistently do a fantastic job. I highly recommend this office.

Experiencia fantástica: Ashley is sweet, hardworking and gets her patients! She is a keeper!

Experiencia fantástica: It seems to me (Steve) that Dr. Francis and each member of his staff are extremely competent in their professions. In addition, they are very patient, especially with regard to my need for frequent pauses in the dental work to permit me to take care of some personal business. Also and just as important, the partial denture has been working very well ever since my most recent visit to repair it.

Experiencia fantástica: They are very attentive, personal and friendly. They make you feel at home and totally relaxed. Absolutely the best I’ve been too.

Experiencia fantástica: Painless , efficient and friendly staff I was very comfortable and at ease the whole time.

Experiencia fantástica: This place is awesome, the entire staff does a great job. The dentist is actually kind and funny, which is nice! He cared about the costs when making a treatment plan from the first day I went there. He reccomended what was a priority and what could be done later if I needed to space out the costs. The assistants are friendly and do an excellent job individually as well as by the dentist's side. The office lady is a wonder woman! She has helped me with so much from insurance claims to Care Credit financing and helped solve every problem I had. A good front desk person is worth a million bucks and can really make or break a relationship for me in a medical office. It is a joy to go in there despite that it is the dentsit! Haha Teeth cleanings were great and I am pretty picky about those. It has to be the right amount of attention to detail to actually get the teeth clean to where I can feel it, with just enough gentleness that I am not misserable with my sensitive teeth. I notice my teeth feel great and clean when I leave. I feel respected when I say something hurts or is a senstive area, although I know its annoying. They listen and get the job done without just going forward anyways at the same intensity like I have had in the past at other places. They always let me listen to my headphones which really helps me be a good patient. I tend to think everything hurts if I hear the drills, even when it doesn't haha. The shots are great too, which again, I've gone to several clinics in different states and notice when the mouth shots really suck. I haven't had any complaints and don't mind having to go through that here when I get fillings. Another thing to note that is cool about this place is that they do their own in house printing. So when I got a few crowns they are able to fix it all in one appointment, which is amazing without a temp crown and all that! They just prep it, measure it, then I have to wait an hour or two to have them put it back on and I'm good to go. I also got a retainer here recently because my orthodotics wire kept falling off. They did a great job printing that in house to where I could pick it up the next day and it has worked well. I was so happy to be able to get one right away with the great price and them offering to take care of it for me in that appointment. I would reccomend this place for sure. The dentist does a great job, the staff has awesome teamwork and it's a welcoming office!

Experiencia fantástica: Friendly, caring and professional staff. They can’t get any better than this. They help in every way they can and follow up to highly recommend them.

Experiencia fantástica: Great service, had a tooth removed and was nervous but really well done. All the employees were great and very caring. Thank you so much.

Experiencia fantástica: Great dentist office. The office runs very smoothly, wait time is very minimal. The staff is kind and friendly. I saw Dr. Sawyer Ferguson for jaw pain. She did a very extensive exam and laser scanning, which showed I have TMJ. She made me a night guard to help with the pain and to minimize the teeth clenching. She is very nice and listens to your concerns. Prices are very reasonable. I have been taking TMJ injections, which help relax the muscles surrounding my jaw. Thank you Dr. Ferguson for relieving my pain!

Experiencia fantástica: Dr Ferguson and Tara are awesome. Did a great job on my root canal and crown.

Experiencia fantástica: My experience was incredible start to finish. Great communication and answered my questions with honesty, explaining the process beginning to end. Dr Francis and the staff were very detailed and took the time to make sure we had the best results and everything was taken care of before I left the office. Fantastic customer service!

Experiencia fantástica: Top notch care. I enjoy my visits, especially the quality care plus learning new things, which is fantasic looking back on a lifetime of dentist visits.

Experiencia fantástica: Dr. Ferguson is absolutely the best. For those of us with dental anxiety, she is calm and reassuring. She is very personable and professional. The staff is pleasant and welcoming. It is a positive experience.

Experiencia fantástica: A wonderful dental office. They addressed my concerns with utmost care and consideration. I'm happy to say that after five years in Billings, I have finally found a forever dental office :) Thank you!!

Experiencia fantástica: This is a great office. Every member of their staff is amazing. They make u feel comfortable and have always done great work!! Highly recommend this whole office!!

Experiencia fantástica: Great care, very friendly welcoming and knowledgeable staff!

Experiencia fantástica: Everyone we interact with and the service is top notch. I am very happy with our dental clinic and would highly recommend them.

Experiencia fantástica: Dr Francis is highly knowledgeable in dentistry and very professional. His staff are all professional and treated me with respect. My appointment was on time. The facility is clean and in good repair. High marks all the way around!

Experiencia fantástica: Great experience. Staff is always friendly and their team is very accommodating in scheduling. I’ve been going here many years.

Experiencia fantástica: Dr Francis and his staff are the best. They are very talented , friendly, thorough with cutting edge dentistry with the most current equipment available. I would highly recommend them.

Experiencia fantástica: The team was friendly and did a good job with the cleaning and exam!

Experiencia fantástica: Dr Francis and staff ALWAYS do an amazing job—-and are fantastic with kids. Everyone is so nice and they make going to the dentist easy, even for me :-) Update: Dr Francis has solidified his place as the ONLY dentist I’ll ever go to. THANK YOU so much for helping with my pain.

Experiencia fantástica: I am truly grateful to have been recommended to Dr. Francis and Dr. Ferguson! From the moment I walked in, the staff was warm, welcoming, and professional. Both of them always take the time to explain everything clearly, answered all my questions, and made sure I was comfortable throughout my visit. The care and attention to detail were outstanding. You can tell they truly care about their patients and take pride in their work. Whether you’re going in for a cleaning or something more complex, I couldn’t recommend them and their team more highly. I actually look forward to my appointments now!

Experiencia fantástica: Two recent visits-one with my 96 yr old mother. A molar had broken off, but the root needed to be removed to avoid infection. I was able to get an appointment with Dr Francis within 24 hours of calling. All the staff and Dr Francis were so caring and really helped Mom to relax and have a successful removal of the root. The second, was myself and a crack in a molar at the back of my mouth. Dr Ferguson and her assistant were so cordial and efficient with the whole process. Ivy, at the front desk is so friendly, and always with a smile ready to take care of all the other details.

Experiencia fantástica: Always professional and friendly. Great dentist and staff!

Experiencia fantástica: Always professional and makes sure the long term of my dental health is top notch ..I absolutely love my dentist and his team !!

Experiencia fantástica: Great staff, cares about me as a person, not a number. Thorough cleaning, check by dentist was time taking, not quick in and out. Dentist explained in detail issues of my teeth.

Experiencia fantástica: Good experience. Friendly and professional. I've been going there for a couple of years and have always had great service.

Experiencia fantástica: I really liked my new Dental Hygienist......don't get me wrong I liked my previous one too......but I've never been on the other side of the office, Lol.....she was just so friendly , I really enjoyed visiting and laughing with her.....

Experiencia fantástica: Can't say enough just a good place to have your teeth worked on and the people are great as well!!! And it's nice to impress the hygienist!!!

Experiencia fantástica: I get excellent care with Dr. Ferguson. Her exams are thorough and care proactive. Hygienists are skilled and friendly.

Experiencia fantástica: I had an absolutely amazing experience here! As someone with extreme "dentist anxiety", they made it comfortable, they heard my fears and always made sure I was okay. The receptionist remembered my name after only being there once and it made me happy. Absolutely recommend.

Experiencia fantástica: I am a 52 year old chicken of the dentist...I have always had high anxiety about going, largely due to the fact I've had terrible teeth due to a seizure medication I have had to take for years. Dr. Francis and his entire staff have alleviated that anxiety and have gotten my teeth and gums under total control. They are profession, courteous, caring, compassionate and most of all funny as .... you get the point. NEVER have I looked forward to my 6 month appointments...ever! Now however I am at total ease....If you are looking for a new dentist, this is the one to switch to. If you're new to Billings and want to get established with a family dental practice again, this is the place. 3 out of 4 of my kids and their families go there and can attest to the same recommendation (the 4th one lives out of town, but is moving here and plans to establish with Brian and family)....!!!!

Experiencia fantástica: Great experience in every way possible. Scheduling was able to fit me in on short notice, all of the staff was extremely welcoming and friendly. Within 45 minutes, I was set up with a treatment plan that fit my schedule. As painless as a trip to the dentist can be.

Experiencia fantástica: I love Dr. Francis, Jessica, and the entire staff at my dental clinic. They always get me in fast if I have an issue, make it fun, and even when I have to bring my 1 year old they work around her so she can be comfortable on my lap. Dr. Francis is extremely skilled and capable, as are all of his dental assistants/hygienists. I recommend them to my siblings and even got my husband to switch over. If you are looking for a new dentist, this is where you should go!! <3

Experiencia fantástica: Very good people from one end to the other. Dr. Francis is very thorough and honest in his appraisal of your particular problems or situation.

Experiencia negativa: Had a terrible experience with this dentist and the staff and would never go back. Would certainly not recommend them. Make sure that you are in network with them before going because they won't tell you that otherwise. They will gouge you for every penny out of network that you owe them and aren't willing to help you with the bill. Cannot trust them.

Experiencia fantástica: Shelly is the first smiling face at the counter to greet me;) Dr Francis is always personable & professional, I just feel comfortable & trust he takes excellent care of my health while keeping the cost manageable. The whole staff treats you like a friend not just a patient I’m very thankful for your small friendly office with your high-tech solutions!!! Thank you:)

Experiencia fantástica: Excellent customer service and expertise. Everyone is friendly, welcoming, and attentive. Kiara makes getting your teeth cleaned feel like a spa treatment. She is also always chipper and receptive to expressed concerns. Dr. Francis is on the cutting edge of dentistry while also being cost-sensitive, proposing creative solutions to minimize the financial burden of restorative procedures.

Experiencia fantástica: Great care for my aging teeth! Great teamwork and wonderful people here❤️. Ashley is delightful and So is Dr Francis!

Experiencia fantástica: I can’t say enough how wonderful Dr. Francis and his staff are. It’s always a pleasant experience (even though it’s going to the dentist!) I recommend them to everyone I meet.

Experiencia fantástica: I appreciated Dr. Ferguson's explanations of the procedure and options. She was very thorough and I felt I was in experienced hands.

Experiencia fantástica: I was able to get an appointment to address a dental situation. A crown, from another dental office, needed to be replaced. Carly did a fantastic job and quickly I might add! Thank you!!!

Experiencia fantástica: I had a toothache that came on quickly. They squeezed me in for a quick appointment to check the cause. What a relief to be seen the same day.

Experiencia fantástica: Had a crown and it took a little longer than we all planned. I so appreciate how Dr. Ferguson and her team take their time to go slow and do the job right.

Experiencia fantástica: As usual, all services were provided to me professionally, with excellence, and in a calm and friendly environment. I highly recommend Dr. Brian Francis and his staff for your dental needs.

Experiencia fantástica: Always friendly, curious and prompt.However with the economy we may have to look for a dentist who is not as expensive. We are seniors and on a fixed income. They may need to look at a program for seniors. Even with our insurance through them the prices are too high.

Experiencia fantástica: We have been going to Dr. Francis office for over 4yrs and we wouldn't go anywhere else. Super friendly and very thorough!

Experiencia fantástica: From day one of this process Dr. Sawyer Ferguson and her assistant Tara have been AMAZING!!! They have made me feel so amazingly comfortable…they ACTUALLY care!!! I can not say enough great things about them and the entire office, everyone is so nice!!! We need the ability to give them MORE stars!! 10 stars…at least!!! I will definitely be referring family and friends to their amazing facility!

Experiencia fantástica: Dr Francis and his crew have always taken first class care of me and my family. I cannot recommend him highly enough!

Experiencia fantástica: They are very nice and professional. Truly care about you during any procedure and after.

Experiencia fantástica: Very friendly, super professional and a relaxed atmosphere. Highly recommend.

Experiencia fantástica: Dr Francis & Dr Ferguson are highly skilled dentists. They have most current technology and can even print crowns in their in house lab. Wow!!

Experiencia fantástica: Dr Francis was thorough and very quick to see me once I was in the patient room. He was polite and very caring

Experiencia fantástica: My 6 year old daughter had to have a problematic tooth pulled. She was very nervous and upset about it and Dr. Ferguson was amazing! She was so calm and kind and got the job done well. Very thankful for her!

Experiencia fantástica: I was very impressed with Dr. Ferguson and every staff member here. They were welcoming and kind. All of my concerns were addressed with excellent professionalism and they made sure I understood all of my options with insurance. Will absolutely recommend to anyone!

Experiencia fantástica: We had our child evaluated for a tongue tie, and lip tie. Not only were they able to get us in sooner than the original appointment but the staff was incredibly kind and very thoughtful from offering water, holding my child so I could use the bathroom, to teaching us the stretches. Dr. Francis was very informative and thorough with the evaluation and procedure. Well worth the seven hour round-trip to get this procedure done. Highly recommend not only for tongue tie and lip tie evaluations, but for entire dentistry.

Experiencia fantástica: Top Notch Service. I've visited dentist nearly every 6 months for the past 30 years. I switched to Brian Francis DMD Aesthetic & Family Dental Center 5 years ago. Bar None - The best in Billings!

Experiencia fantástica: I had the best experience with Dr. Ferguson. She had excellent bedside manner, and was very kind. The staff here are so friendly and make you feel very welcome. I would highly recommend.

Experiencia fantástica: Dr. Ferguson and her assistant are amazing! They take the time to deal with your needs and let you know exactly what is going on with your teeth. Best experience ever.

Experiencia fantástica: All done now I’m sure. Always a little nervous going to dentist but still had fun! Listening to dr and assistant badger each other. I’m sure they did it to make me laugh.

Experiencia fantástica: First, love the clean, polished feeling of my teeth after my dental cleaning. Kori is thorough and easy to communicate with. I ask lots of questions and they are always answered thoroughly. I appreciate the careful and thorough dental exam after cleaning. On my way to keeping my teeth for my lifetime! Thank you to everyone.

Experiencia fantástica: Sawyer and her team are a 5 star dentist office. Very professional, respectful, and a positive atmosphere. They do great work and take pride in making sure you are comfortable and satisfied with the service. Highly recommend!!

Experiencia fantástica: Brian Francis and team is by far one of the best dentist visits I have ever had. Was able to get in for a emergency repair. Made me feel comfortable the entire process. Would recommend their services highly. Thank you all for your help

Experiencia fantástica: Dr. Francis gave my two-year-old daughter a crown, and let me tell you, something like that could have gone very poorly, but he and his team were so gentle and patient and thoughtful the entire time. They were accommodating to all sorts of unique needs that came up for a tiny little mouth and body, and they treated my daughter with the utmost care! I can’t give them as many stars as they deserve!