Sunnyvale Pediatric Dentistry and Orthodontics
At Sunnyvale our team are committed to providing you and your family with an exceptional dental and orthodontic experience. We truly care about our patients, and strive to make each visit a relaxing and positive experience. Call to book a free consultation today!
Horario de apertura
- Domingo: (closed)
- Lunes: 8h-17h
- Martes: 8h-17h
- Miércoles: 8h-17h
- Jueves: 8h-17h
- Viernes: 8h-17h
- Sábado: 8h-13h
Servicios y Tratamientos
Sunnyvale Pediatric Dentistry and Orthodontics: Opiniones
Experiencia fantástica: My kids have been seeing Dr DalPorto for last 20 years, and we couldn’t have been more happier with him. He is the best dentist and really nice person. His staff are also very friendly and make my kids and us comfortable to approach with any question. Thank you!
Experiencia positiva: The environment is very kid friendly and the staff is great. My toddler and I arrived early and filled out the form. The appointment was on time. The only issue I have is the wait time after the dental cleaning. It took a good 20 minutes of sitting and waiting with my toddler to talk to the dentist.
Hello Janet,
Thank you so much for your kind words about our team and office environment! We’re happy to hear your toddler had a positive experience overall and that your appointment started on time.
We also appreciate your feedback regarding the wait after the cleaning. We understand that waiting an additional 20 minutes with a toddler can feel especially long. With pediatric appointments, some children may need extra time and attention during their visits, which can occasionally cause delays in the schedule. While we always want to be thorough and provide each child with the care they need, we also strive to be respectful of every family’s time.
Thank you again for your patience and for sharing your experience with us. Your feedback helps us continue improving for our patients and families!
Mary
Office Manager
Experiencia fantástica: Staff are very professional and are great with my daughter! Their hours are very convenient for our busy schedule !!
Experiencia fantástica: Dr. Angela Lee is fantastic! She is caring and took time to explain every step with patience, turning a stressful morning with a crying 20 month old into a much more manageable and gentle experience. She is also great with my 5 year old son using kid friendly words to describe the tools and made it fun while scaling his teeth. I wish she was my dentist! The 3 dental assistants we had are great. Everyone at the front desk are friendly. We love the Sunnyvale location. We are very happy here
Experiencia fantástica: Excellent place. On time and fun for the kids. Staff is super nice.
Experiencia fantástica: Very friendly faculty and nice doctor!
Experiencia negativa: Very rude dental assistant. The dentist is not patient at all. He even pushed my son’s nose during the checkup procedure. The checkup tool is dirty which makes me scared so much. Will never go there again.
Hi Susan,
Thank you for taking the time to share your feedback. We are very sorry to hear about Jason’s experience at our office. We always strive to make each visit as smooth, gentle, and comfortable as possible for every kiddo, and we sincerely apologize that we did not meet your expectations.
I also attempted to call you personally to apologize and better understand your concerns, but unfortunately I was unable to reach you. Please know we take feedback like this very seriously, especially regarding patient comfort and cleanliness standards. Our instruments do go through a strict sterilization process after every patient visit, but we understand how important it is for parents to feel confident and comfortable during their child’s appointment.
We truly appreciate the opportunity we’ve had to assist with Jason’s dental care and would welcome the chance to continue caring for him and provide a better experience moving forward.
Mary
Office Manager
Experiencia fantástica: We had wonderful experience! Staff is friendly. Dr. Angela and her assistant knew well how to communicate to kids and my daughter was not nervous with all procedures at all.
Experiencia fantástica: My son had an amazing first dental visit at Silicon Valley Pediatric Dentistry! Dr. Reham and Caresse were so kind, patient, and made him feel completely comfortable. The staff was friendly and welcoming, and the whole experience was smooth and positive. highly recommend this office!
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: We’ve been bringing our child here for dental care since they were four years old, and we both absolutely love it. The staff is incredibly patient with children, and their check-ups are always very thorough.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: Had my orthodontic consultation here and Dr. Jenn was very nice and informative! She gave a detailed explanation on what options would be best for me. Would recommend everyone to start ortho treatment with Dr. Jenn
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: My son love coming to the Sunnyvale Pediatric Dentistry. Everyone is super friendly from when you first walk in. Super clean and extremely knowledgeable and professional. I highly recommend to anyone with children looking for a dentist
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Sunnyvale Pediatric Dentistry and Orthodontics. See you on your next visit!
Experiencia fantástica: We had a great experience. Dr. Ariel and Selina explained everything clearly and with patience. Even though we arrived late to our appointment, they still accommodated us. We really appreciated their help and kindness.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: My little sister hates the dentist but doesn’t mind coming here! Everyone is so kind and very professional and informative about the procedures!
We're excited to hear that your experience with us was positive. Our team strives to provide the highest quality care and comfort to every patient. We look forward to serving you again in the future!
Experiencia fantástica: We had a fantastic experience at Silicone Valley Pediatric Dentistry. David and Dr. Reham are amazing!
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Silicon Valley Pediatric Dentistry and Orthodontics - Sunnyvale. See you on your next visit!
Experiencia fantástica: The nurses and dentists are so cheerful and gentle with kids. They know how to talk to children and make the whole visit fun and stress-free. We truly appreciate their care.
We're excited to hear that your experience with us was positive. Our team strives to provide the highest quality care and comfort to every patient. We look forward to serving you again in the future!
Experiencia negativa: Sucking tub was put into kid’s month without consent and kid started to vomit. The doctor immediately said don’t let kid eat before coming. Will not go again.
Hello Kangyi,
Thank you for your feedback. We are very sorry to hear that your child had an uncomfortable experience during the visit. Our goal is always to provide a safe and positive environment for every patient, and we take concerns like this very seriously.
During dental visits, suction is a standard tool used to gently remove saliva or water so the doctor can safely complete an exam or treatment. However, we understand that every child responds differently, and we always try to adjust our approach based on the child’s comfort.
We have attempted to reach out by phone a few times to connect but have not been able to reach you. We would truly appreciate the opportunity to speak with you directly so we can better understand what happened and address your concerns.
Please feel free to contact our office at 408-736-3311 at your convenience. We would be happy to discuss this with you.
Office Manager
Mary
Experiencia fantástica: March 2026 Our daughter just completed her Invisalign treatment with Silicon Valley Pediatric Dentistry & Orthodontics - Sunnyvale, and we couldn't be happier with the entire experience or the beautiful result. After a two-year journey, she has officially transitioned to retainers, and this milestone feels incredibly special thanks to the amazing orthodontic team and staff who supported her every step of the way. From day one, we received exceptional care and encouragement from everyone - the orthodontists, dental assistants, treatment coordinators, and front desk staff. A heartfelt thank you to Dr. Duy Bui, Dr. Janice Hwang, and Dr. Jennifer Xu (Dr. Jenn). Each of them is highly skilled, kind, and truly dedicated to their patients. A special thank-you to Dr. Jenn, who has been caring for my daughter over the past year. Her professionalism, patience, and genuine warmth made every visit a positive experience, and her attention to detail truly shows in the final result. My daughter's teeth look absolutely perfect - and more importantly, she is so confident and proud of her smile. She loves smiling and showing it off, and as a parent, that joy means everything to me. What truly sets this office apart is not only their outstanding orthodontic expertise, but also the people. Every visit feels welcoming and personal. The staff greet us like family, and over time, we've shared life stories and even vacation experiences with them. The treatment coordinators are incredibly helpful and thoughtful, always working with us to maximize our insurance benefits and minimize out‑of‑pocket costs, which we deeply appreciate. This practice delivers the rare combination of clinical excellence, genuine care, and a warm, family‑like atmosphere. We always looked forward to our visits, and that says a lot. I wholeheartedly recommend Silicon Valley Pediatric Dentistry & Orthodontics - Sunnyvale to any family considering orthodontic care. Thank you for giving my daughter not just a perfect smile, but also such a positive and confidence‑building experience. We are truly grateful.
Experiencia fantástica: It was my daughter’s first visit to the dentist and the staff was awesome. Our dental assistant Francy was friendly and made my daughter feel comfortable during the visit. Happy to continue her dental care here.
Experiencia fantástica: Nice staff, my kid is welcomed, really pleasure to being here. Thanks
Thank you so much for your fantastic 5-star rating! Our team looks forward to continuing to care for your smile at Sunnyvale Pediatric Dentistry and Orthodontics!
Experiencia fantástica: By far the best dental experience my kids have ever had. They left so happy and excited to return. The staff were all very friendly and polite. The dentist was also very polite and informative, answered all my questions and made me feel involved in the dental care of my kids. The office is very clean and looks great. Highly recommend!
We're excited to hear that your experience with us was positive. Our team strives to provide the highest quality care and comfort to every patient. We look forward to serving you again in the future!
Experiencia fantástica: A Fantastic First Dental Visit! I couldn't be happier with our experience at Sunnyvale Pediatric Dentistry and Orthodontics. We just had our 3-year-old son's very first dental visit, and I was understandably nervous about how he would react. From the moment we walked in, the environment was calming and welcoming. The hygienist and the doctor were absolutely fantastic. They took so much time to talk to him, explain things in a fun way, and managed to calm him down completely. To my surprise, they completed the entire cleaning and check-up without any trouble, tears, or fuss! Beyond the excellent care for my son, I deeply appreciated that they took the time to provide clear, helpful education on children's dental health. I walked away with actionable tips for our daily routine. If you are looking for patient, skilled, and caring professionals for your young child, I highly recommend this practice!
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Sunnyvale Pediatric Dentistry and Orthodontics. See you on your next visit!
Experiencia fantástica: Everyone was so patient and great with my kids first time at the dentist!
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Sunnyvale Pediatric Dentistry and Orthodontics. See you on your next visit!
Experiencia fantástica: Dylan loved his first visit! Staff and office is great and encouraging place for kids visit. Glad we chose your business!
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: I took my 20 month old to see Dr. Angela Lee for his second ever dentist appointment. He was really sleepy/cranky, but Dr. Lee was so great with him! We had big tears and emotions, and she got down to his level to try to reassure him, sang to him throughout the oral exam, and explained his care plan in a way that I would be able to remember despite my son and I being overstimulated from the experience. The entire staff was very good to us and I would definitely recommend Dr. Lee for other families!
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Sunnyvale Pediatric Dentistry and Orthodontics. See you on your next visit!
Experiencia fantástica: Great pedodontist office, really like Dr. Mark. Very patient & kind with babies & toddlers who can be nervous & squirmy.
Experiencia fantástica: Great Dentistry! Great Staff! Professional services! As a parent I am happy with today’s service for my little daughter.
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: We took our daughter for her first ever dental appointment, and it was a really great experience! The staff was so friendly, and the whole place felt really kid-friendly. I highly recommend them.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: Orthodontics department is great. My kid got the expander and but it somehow became lose. The staff gave us an appointment for the next day and we got the expander re-fitted.
Experiencia fantástica: We love Sunnyvale Pediatric Dentistry! The staff is truly amazing and creates such a warm, welcoming environment. They are incredibly patient and understanding, especially with children who have special needs. We've always felt so supported, and they go above and beyond to make sure our child has a positive and comfortable experience. Highly recommend!
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: Really happy with our visit today my daughter Feels really good after the visit like nothing happened Thank you!
We're excited to hear that your experience with us was positive. Our team strives to provide the highest quality care and comfort to every patient. We look forward to serving you again in the future!
Experiencia fantástica: Very friendly and great for kids. The TVs over the chairs are a great way to keep the kids calm.
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: This was our first time visit and it was such a great experience for my 4 year old daughter. Everyone was super sweet! The dentist came in and talked to both my daughter and myself. My daughter didn’t feel comfortable with the x-rays, but dentist said that we can try again on the next visit.
Thank you so much for your glowing review! We look forward to caring for you and your smile in the future at Sunnyvale Pediatric Dentistry and Orthodontics.
Experiencia fantástica: 100% recommend this dentist for kids. They’re super friendly, always willing to help, know how to help kids relax, and genuinely make the whole dentist experience a pleasure for kids.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: Front desk staff is commendable! Really appreciate their effort to book an appointment with them, considering that their schedule is full and my son is a new patient. We were walk-ins and I just requested to be on the cancellation waiting list because my son is in pain. They were very considerate and they understood that my son needs to be checked the earliest possible time they can accommodate him. The staff was very welcoming and accommodating and they were really very helpful. My son was properly diagnosed by the doctor and treatment plan was given and will start ASAP! Thank you Sunnyvale Pediatric Dentistry!
Experiencia fantástica: I took both my son's to get their cleanings done for the first time at this office with Dr. Josh. My youngest is on the spectrum and was very nervous. Dr. Josh and the assistant made him feel so comfortable during his visit. Dr. Josh explained to him about everything he was going to do including showing him the instuments that he was using and what they were used for. My other son did good as well and was cavity free. I definitely will be keeping them at this office! The staff is great and friendly, works very well with the kids making sure they are welcomed and comfortable.
Thank you for your feedback. We are happy to hear you are satisfied with our commitment to quality service.
Experiencia positiva: The dental hygienist and the dentist are great. What would be great, is if they would be a bit more organized as far as scheduling. After my kiddo got her teeth cleaned they wanted to schedule a follow up in a couple of weeks for a 20 minute appointment for a protective coat on her molars. I asked why they couldn’t do it at the same appointment, and they said they gave her an optional fluoride treatment with the teeth cleaning and didn’t like doing the molar coat with the fluoride treatment. So I have to take more time off from work, and spend more time driving all over town for a 20 minute appointment that could have been done with the cleaning if they’d explained up front that we could skip the fluoride. Not very efficient.
Thank you for your feedback. We appreciate your comments and are always working to improve our scheduling and communication for all patients.
Experiencia fantástica: Had a wonderful experience! The staff were friendly and put our kid at ease. They explained everything clearly and made the whole visit fun and comfortable. We will definitely be back! Thank you!
Experiencia fantástica: First dental experience of my kids here in the US and 5 star to this institution. Especial mention to Ronnie for making my kiddos feel comfortable and Dra. Angela for doing the best Job. See yah again on my kids next appointment. Keep it up guys
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: Ronnie and Dr.Mark were amazing! Ronnie was extremely helpful showed me tricks on how to brush my toddlers teeth with out fighting him. Dr.Mark was patient with my toddler and worked with him for his first visit . I came back later in the day with my 8 year old, she was so excited/suprised to see her name written on glass. Ronnie was great when taking her X-rays and kept the magic alive once hearing my 8 year old story about the tooth fairy . He educated her on how to properly floss/brush her teeth. Dr.Mark answered any question I had about her care. Over all it was an amazing experience .
Sending a big thank you for your review! We appreciate you choosing us for your treatment and care. We're always happy to keep you smiling.
Experiencia fantástica: Dr. Josh was great!! Very kind and nice. He answered all my questions thoroughly.
Thank you so much for your glowing review! We look forward to caring for you and your smile in the future at Sunnyvale Pediatric Dentistry and Orthodontics.
Experiencia fantástica: Ronnie and Dr Angela helped my son for his first appointment. So far the experience is very delightful. They both were interesting and knowledgeable and discussed how to protect teeth with my son. He is looking forward for his next visit.
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: We couldn’t have had a better experience here. What a wonderful team! Tiffany and Dr. Angela were so kind and fun. So so glad we chose this place over the others I was researching. They made us feel safe, educated and comfortable the entire visit. My son had no tears! I honestly couldn’t believe it. Now he’s looking forward to coming back for his next cleaning.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia negativa: I went to this clinic with my 18 month old son. While the clinic is fine, I thought their pricing is exorbitant. For a 2 minute check up for a little kid, no cleaning, tiny fluoride, a charge of $365 just seems like a rip off.
Hi Mr. Chaudhri,
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent visit didn’t meet your expectations, and we truly appreciate the opportunity to speak with you directly to better understand your concerns.
Appointments for younger children, especially at the 18-month stage, can sometimes be shorter in duration due to the limited number of teeth and the preventive nature of the visit. That said, we strive to ensure that every appointment, regardless of length, delivers value through care, education, and attention to each child’s individual needs.
We also do our best to keep our pricing consistent and fair across all age groups, understanding that visit lengths can vary significantly from one child to another. A plus note to having a shorter appointment is that your child likely doesn't have any major oral health issues (which is great news to us). Your feedback about appointment duration and pricing is valuable, and we will certainly keep it in mind as we continue to evaluate how we can improve the experience for all families.
We appreciate your time and your trust in bringing your child to us. We look forward to providing a better experience at future visits.
Mary
Office Manager
Experiencia fantástica: My son just had his first visit to the dentist and as a father of a special needs child I was very nervous. This ended up being such a great “first” visit that we have already scheduled future appointments. The crew was welcoming and bubbly. I would for sure recommend this office especially if your child requires a little more attention! Great job guys!
Thank you so much for your glowing review! We look forward to caring for you and your smile in the future at Sunnyvale Pediatric Dentistry and Orthodontics.
Experiencia fantástica: This was our second visit, and once again, we were met with kindness and compassion from the entire staff. I especially want to recognize Ronnie, who went above and beyond in caring for my autistic daughter. With incredible patience, understanding, and gentle encouragement, Ronnie helped her through what we thought might be an impossible task—her very first successful X-ray. It meant so much to our family. ❤️
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: Took in my toddler in for her first checkup and we had a wonderful experience. Dr. Omid and Ronnie were kind and gentle with my baby girl as they examined her teeth while I was able to hold her. Definitely recommend.
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia negativa: Didn’t ask the parent if ok to take x-ray. I would have told them we just took it 2 days ago at the orthodontiist appointment that we can send a copy over.
Hi Suzie,
Thank you for taking the time to speak with us recently. We truly appreciated the opportunity to clarify the differences between the diagnostic X-rays we take in our office and those typically taken at an orthodontic office. We understand how the lack of communication around the X-rays taken during your child’s visit could have caused confusion, and we sincerely apologize for that oversight.
We’ve taken steps to ensure this doesn’t happen again by adding a note to your account so that you’ll always be informed before any future X-rays are taken. Your feedback helps us improve, and we’re grateful for your long-standing trust in our practice since Dr. Timpe’s days.
Thank you again for the conversation—it was truly appreciated.
Mary
Office Manager
Experiencia fantástica: Thank u for ur feed back I was understood of my concern for my daughters needs Customer service as well Was friendly
Thank you so much for your fantastic 5-star rating! Our team looks forward to continuing to care for your smile at Sunnyvale Pediatric Dentistry and Orthodontics!
Experiencia negativa: I brought my daughter to Sunnyvale Pediatric Dentistry for an emergent pain and Dr Mark was the one assigned. The experience was terrible. After took one glance at the pain position, he diagnosed to extract the teeth and add a spacer, without checking any photo or x-ray. I was in shock and asked if he could elaborate more. Dr Mark didn't show any empathy or patience. He literally said "I already told you and that's the only way". I did meet multiple doctors in Sunnyvale Pediatric Dentistry and the experience was great, but Dr Mark is an exception. I hardly trust his diagnosis and will never visit him again. Update: the office staff reached out to me regarding this and apologized for it. I really appreciate that. However, the behavior of asserting there was only one treatment way without full explanation is not only lacking empathy but also not professional. My past experience was that the doctor would provide multiple treatment plans with pros and cons, and then determine the preferred one by taking the patient's opinion into consideration. And this is also the experience I had in other dental care this time.
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the lack of compassionate communication that you received. We always strive to provide compassionate and thorough care to every patient and family, and we’re committed to learning from this to improve our communication and service. We appreciate you speaking with us directly and giving us the opportunity to address your concerns. We wish you and your family all the best moving forward.
Mary
Office Manager
Experiencia fantástica: Our daughter is autistic and for her first dentist appointment for a cleaning went so well. They made her feel so special and safe. It was such a great experience that she wants to have another appointment next week. She’s 3.5 and doesn’t understand that you have visits every 6months but the fact that she is thrilled to go back says something about this place. Hope this helps!
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: Josh was great! He was so friendly and warm. Dr. Angela was awesome and answered all of my questions. The ladies at the front desk were amazing as usual. Every single staff member that we have encountered over the last few years has been wonderful. We highly recommend!
Thank you so much for your glowing review! We look forward to caring for you and your smile in the future at Sunnyvale Pediatric Dentistry and Orthodontics.
Experiencia fantástica: The dentists were very kind to my son, they made him feel very comfortable and everything went very well.
Thank you so much for your glowing review! We look forward to caring for you and your smile in the future at Sunnyvale Pediatric Dentistry and Orthodontics.
Experiencia fantástica: It was our first time here, and we had a wonderful experience! The staff were very friendly and welcoming, and my kids loved it. We signed in upon arrival and waited less than five minutes before being called in. The routine dental cleaning and imaging were smooth, and the doctor was very professional—no unnecessary treatments or extra charges. We feel lucky to have found this place! Since it was my child’s first visit, she even received some small gifts, She also found her name on the window. which she absolutely loved. Highly recommend!
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: Great service. My 7 year old loved it and was very excited to see his name on the window and the toy vending machine and the tv in the room was a lovely distraction. He watched his favorite show during his examination. The staff best we have ever had!!!!
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: It's nice. Very good friendly environment kids friendly.
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: Great experience. Lovely staff and the dentists are just top notch. Always a pleasure to go to this dentist...
Experiencia negativa: Be careful, those guys do not tell you in office that the appointment cancellation later than 48 hrs costs 75$. But start sending text messages couple of weeks before threatening you to confirm appointment or call them to cancel, otherwise they will bill you 75$. What a pathetic example of customer service.
Hello Grigory,
Thank you again for taking the time to speak with me over the phone and share your feedback. We truly appreciate your input. I also want to apologize for any confusion regarding our cancellation policy.
As we discussed, our automated system is designed to send a "save the date" notice, followed by reminders a week before, a day before, and on the day of the appointment. We understand that life can get busy, especially with kids, and sometimes messages can be missed. Our goal is to provide as much notice as possible to help you manage your schedule, respecting both your time and ours.
We aim to be fair when applying our fees, recognizing that things can come up. We always strive to be transparent with our clients, and while we’ve received positive feedback from other parents about the reminders helping them stay organized, we understand that multiple notifications can feel overwhelming. Please know that we’re working to make sure everyone has a clear understanding of our policies, with our new patient forms outlining the cancellation policy to ensure clients have all the information they need upfront.
We value your feedback and will review our communication practices to improve the experience for all of our clients.
Thank you again for your time and for helping us improve.
Best regards,
Mary
Office Manager
Experiencia fantástica: Huge thanks to everyone! You guys have always been super nice to my sons. 100% would recommend!
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia positiva: We have since left this practice. Our first few years were positive there, our first appointment was amazing. But my son developed some anxiety around going to the dentist and from there on out it was not a great experience. I had a dental assistant scold my son for crying and scaring other patients and generally taking too long. Just generally made us feel like an inconvenience. I often left these appointments in tears myself after seeing how upset my son was and having to hold him down for appointments. I was glad when they stopped taking our insurance and it gave us the push we needed to go elsewhere. Much happier where we are now. We have done a lot of work on our own since then like getting him a toy dental kit, and getting him to verbalize what about each step scares him, but I also see how our new dentist is really willing to take the time to work with me and him to find a way to get things done without holding him down or scaring him further and offered more frequent visits to get more acclimated.
Hello Nicole,
I am so sorry to hear about the difficult experiences you and your son had at our dental practice. It must have been incredibly tough to see him struggle and feel like you were both not being supported in the way you needed. It’s heartbreaking when a dental office that started off on such a positive note doesn’t continue to meet that.
At our practice, we always take special measures to help with dental anxiety and try to be as patient and caring as possible. We understand how challenging it can be, and we make it a priority to create a calm and supportive environment for children. We always strive to align better with each patient's needs and ensure they feel comfortable and heard. In cases like these we also encourage more frequent visits, as these can really help your child become more familiar with the practice and less anxious over time. Gradual exposure can often make a big difference in helping children feel more comfortable and confident during their appointments. With young patients, sometimes the simple act of time will allow patients to become more comfortable as they get older. We are happy for you and for your child that you have found a dental home that you are happy with.
I truly appreciate your honesty in sharing your journey. It sounds like you’re doing all the right things to help him feel more comfortable with dental visits.
Thank you for allowing us to serve you, and thank you for giving us the opportunity to learn from your experience. We wish you and your son the best on your continued dental journey!
Mary
Office Manager
Experiencia fantástica: Awesome first ever visit to the dentist for our son, highly recommend S.P.D.&O
Thank you so much for your glowing review! We look forward to caring for you and your smile in the future at Sunnyvale Pediatric Dentistry and Orthodontics.
Experiencia fantástica: Amazing staff! Always a great service and a good mood after the visit. They care for real ❤️
Experiencia fantástica: Wonderful and welcoming experience from the moment we walk in! The dental hygienist and Dr. Dal Porto were great!! No cavities this visit - bonus
Experiencia fantástica: Really good they clean your teeth. Good service dentist are nice. You even get a toy once you’re done.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia negativa: I had a disappointing experience with the front desk. We arrived just 5 minutes late for our appointment, and instead of handling it professionally, the staff kept asking us—three times—if we were sure we wanted the same time next week. It felt like they were assuming we’d be late again, which was unnecessary and frankly, rude and biased. Everyone can run a few minutes behind once in a while, but that doesn’t mean we should be treated differently or judged unfairly. Customers deserve respect and professionalism, not assumptions. This experience left a bad impression, and I hope management ensures their staff treats all customers fairly and without bias in the future.
Hello Jackson,
Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered at the front desk. We understand how important it is to feel respected and treated with professionalism, especially when it comes to punctuality. It’s never our intention to make anyone feel judged or uncomfortable.
We always strive to make accommodations for late arrivals to the best of our ability. However, working with children can sometimes present challenges in maintaining our schedule, as we never want to rush or be late for any of our patients' appointments. We take your feedback seriously and will work with our team to ensure that all patients receive the level of service and respect they deserve, regardless of timing.
We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Mary-Office manager
Experiencia negativa: don't know what happened but at the beginning it was really great , kids appreciated their dentist . But since the last cleaning and we have a new dentist, the treatment appointment are really long. 1 h for a treatment appointment. During this hour you spend 40 min waiting and 20 or 15 min for treatment. I'm sorry but the appointments are during hours of school, and they miss school for nothing. I'm going to search for a new dentist more efficient. This time, the assistant doesn't have any seat during all time he's helping the dentist, he stays all time standing up. Furthermore, the parents wait during all appointments on a hardwood chair for 1 hour. Watch out for your back. The personnel are nice but the organisation is not efficient, you waste time for nothing. While you wait, the dentist sees other appointments.
Hello Maryline,
Thank you for sharing your feedback. We're truly sorry to hear about your recent experience. We strive to provide the best quality care that each patient needs while trying to respect everyone's time, but it's clear we missed the mark during your visit. As children's behavior can vary from visit, pediatric care can sometimes be unpredictable. We apologize that you were not seen in the most timely manner this time around and we will work with our team to better manage their treatment times and improve overall efficiency. We always want to make certain that our patient's needs come first and that we do not want to compromise our care.
Our office schedules 1-hour appointments for all routine treatment procedures (ie filling, crown, etc). We block out this length of time not only so that you and your child do not feel rushed, but also so that we can spend adequate time with your child in case he/she/they are having a difficult time. As a pediatric office, there are times when some of our young patients have difficult experiences that require the dentist to spend more time with a patient (your child or another). This can unfortunately cause the doctors to run behind schedule. When our doctors are with any patient, we fully want to dedicate our time to each patient and not have the patient feel like their experience was rushed and/or that we didn't provide enough effort to care for a child. Unfortunately, this can negatively affect other patients' experiences by causing our team to run behind schedule. However, we hope that you understand and can agree with our logic of not rushing another patient's care. On the flip side, if your child unexpectedly required more time for any reason, we believe that you would want us to spend the extra time with them so that your child was able to receive the care that they required without feeling rushed.
We also understand that it can be frustrating to have long wait times, especially when it impacts your child's school schedule. If needed, we can provide a school note for your child to help with any missed time.
We would also like to reassure you that we absolutely love our team members. Chairs are available for everyone but our assistants sometimes prefer to stand depending on their role and the flow of the appointment. When reviewing with Ronnie (the assistant who was standing), he informed us that he actually prefers to stand while assisting.
Your feedback is invaluable to us, and we hope to improve so that we can regain your trust in the future. Thank you for bringing these concerns to our attention, and we wish you and your family all the best.
Sincerely,
Mary
Office Manager
Experiencia fantástica: Lily took care of my daughter during our last visit, and I couldn't be more impressed. She was gentle, patient, and so kind throughout the entire visit. Highly recommend!
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that your experience with us was positive. Our team strives to provide the best possible care to every patient, and your feedback means a lot. We look forward to seeing you again soon!
Experiencia fantástica: The team at Sunnyvale Pediatric Dentistry has been an absolute joy. The staff are attentive, taking the time to explain procedures. Dentsit are highly skilled and compassionate, ensuring my child feels comfortable and at ease during appointments. Highly recommended for any parent looking for good quality pediatric dental care!
Experiencia fantástica: Dentists are great with kids! My daughter loves going to the dentist, which is kinda weird I suppose, but it’s a testament to how great the team is at Sunnyvale Pediatric Dentistry!
Your smile says it all! Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: My kids have been going here for about 5 years and they are now teenagers. They have seen every dentist by now and I have no complaints. I initially came for Dr. Scotty because he is highly regarded. But they are all great… Dr. Josh, Dr. Elizabeth, all of them. The dental assistants are also wonderful as they are ones doing the cleaning. My kids have not had a bad experience.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: We have a wonderful experience here every time. The staffs are very friendly and take time to address all our concerns. We had Ronnie help us with my daughter’s cleaning and routine checkup. He was very friendly and made her very comfortable during the entire visit. The total ambience of the hospital is very appealing to the kids. Definitely will recommend.
Experiencia fantástica: The office and doctor was awesome, very proactive and responsive in helping us on our emergency situation which turns out to be a false alarming. Thank you!
Your smile says it all! Thank you for the amazing 5-star review, Mia. We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: This place is great, my kids are always excited to come for their dental visits!
Thank you, Mason, for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: Every single person in this office is so friendly and patient with kids that come through their door. High quality dentist and high quality staff who definitely want the best for you, and take their time ensuring you walk out the door very happy. This has got to be the office to go to for great dental care, you will not be disappointed.
Your smile says it all! Thank you for the amazing 5-star review. We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Experiencia fantástica: From the moment I walked in with my niece for her appointment, I was amazed by how incredibly welcoming the atmosphere in this office was. I was instantly greeted by the friendliest front desk staff! Check in was fast, and the waiting room was extremely clean and comfortable. They took the time to explain everything in a way that was very easy for my niece to understand, which really helped with the anxiety she has about dentist appointments. The hygienists and doctor were very gentle and patient with my niece throughout her entire visit. I could not be happier with the treatment and attention we received in the office, and would definitely recommend them to anybody looking to get top-notch care for their children.
tania, your 5-star review and kind words just make our day at Sunnyvale Pediatric Dentistry and Orthodontics. We're committed to your care and overall experience with our team. We can't wait to see you again soon!
Experiencia fantástica: My son has been visiting since he was 4 yrs old and we have always had a great experience.
Experiencia positiva: My big kid goes there for a few years. My little one just had the first visit. I'd comment on 2 aspects that I see declining quality: (1) We waited for 37 minutes before the doctor came to see us, for 10 minutes. (2) The (new) system sent out reminders 2 hours after our appointment. Days before the appointment, it also sent a message to remind me "filling forms in order to see the doctor today". "Today" was confusing and I had to call their office to double check. The staff who answered my call was nice. I sinerely hope our community service provider maintains their quality.
Thank you for your feedback and for sharing your experience with our business! We strive to provide exceptional service and memorable experiences, and we apologize if we fell short of your expectations this time. We value your feedback and would love to learn more about how we can improve and earn that extra star from you. We appreciate your support and hope to have the opportunity to serve you even better in the future.
Experiencia fantástica: Sunnyvale Pediatric Dentistry and Ortho is probably one of the best places to take your little ones. I’ve taken my daughters to a family practice and didn’t like that they didn’t cater to younger kids. I’m glad I found this place over a yelp review and will continue to go here. My daughters really like that it was Nemo themed reminding them of Finding Nemo and how the TV’s were placed so they can be distracted while getting their cleanings or procedures done. The staff is really great at being attentive to patient care and we really appreciate that aspects of this place. We want to thank Maylene(?) for her kindness and care with my daughter. Thank you everyone at Sunnyvale Pediatric Dentistry and Ortho!
Thank you, SARAH, for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: Dr Josh came to the rescue when I thought there was an emergency with my son's teeth. His sound advice got my son's teeth back on track. Thanks Dr Josh!
Thank you, Andy, for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Experiencia fantástica: I recently visited Sunnyvale Pediatric Dentistry for a dental checkup for my son, and I was impressed by the thorough examination and friendly staff. The office was clean, and they took the time to explain everything clearly. Overall, a positive experience, and I would recommend this place.
Experiencia fantástica: We recently moved to the area and had a very positive experience with Dr Mark and his team at Sunnyvale Pediatric Dentistry. Special mention for Josh who was SO patient with my child, who was very nervous having a not so good experience with our previous dentist. Josh was patient and allowed my child to get off the chair and come back at their own pace without forcing or hurrying them. Dr Mark also was very accommodating and met my child at their level. I really appreciated both in their listening skills and giving my child a comfortable space to express themselves and their concerns. Very grateful to have found them and looking forward to continuing our dental well being relationship with them.
Experiencia fantástica: Both the staff and Dr Elizabeth Ng were very friendly and nice. We had no issues communicating in Mandarin and the overall experience was great. The kids were able to watch some cartoons while getting their teeth checked and got presents afterwards. They will not be afraid to come in next time!
Experiencia fantástica: I highly recommend this place for a good child focused experience. I have been to other dentists with my kids where the experience was horrible. Hands down this place had the best child experience. Very friendly and warm staff. My children were extremely comfortable. The staff is very knowledgeable and thoughtfully answer all your questions. And everyone is so friendly and hospitable from the moment you walk in. They do look after you very well.
Experiencia fantástica: One of the best establishments for pediatric dentistry there is! Everything about SPDO is catered to infants & children to the gentle demeanor & patience of all the staff & doctors to the thoughtful waiting room with light toys & activities. The restroom has a changing pad and they have tvs tuned to children shows and movies to keep your little one occupied. If the tv won’t do it, parents can hold their children on their laps or in the chair during the exam. They even give out little stickers and trinkets at the end for your little one. You never know how your children, especially when they’re barely toddlers, are going to handle these type of visits but SPDO makes the experience easy and enjoyable. Looking forward to having our children continue going here for all their dental & ortho needs! Also some useful info, they’re usually on time and we have never had to wait more than 5-10 mins even when they appear busy! Free parking on site and plenty of street parking. Forms are easy to fill out since they email or text them to you way in advance but show up 15 mins early if you’re unable to fill out beforehand.
Experiencia fantástica: Everyone was very friendly and nice. Got his teeth cleaned, nice tips from the dental hygienist and great checkup from Dr. Josh.
Experiencia fantástica: Thank you Dr. Mark dal Porto, his assistant Josh and all the staff at Sunnyvale Pediatric clinic for always making my trip to the dentist a pleasant experience. My twin sister and I have been going to your clinic since our first set of teeth came out. We thank Dr. Timpe for taking care of us back then. We are 14 now and so grateful for all the dentists and their staff for keeping our teeth so healthy and our smiles so bright!
Experiencia negativa: Well, Sunnyvale Pediatric is no longer in network for Metlife! We made the cleaning appointment several months ago and they didn't bother to inform us. After the cleaning, then they charge us bunch of thing since they are now not in network. I would think there is rules that they need to inform us when the change is on their part. Don't come here! -------------- We used to go to the Dental practice that share the same address. Last 1-2 year, it merged with Sunnyvale Pediatric. It was ok since we still can see our Dentist. But in the most recent visit, they tried to charge us for something. When asked why we had a copaid for cleaning, they were clueless. After much discussion, they were trying to charge us fee for xray, when it should be 100% cover.
Hello Helen,
Thank you for taking the time to chat with me this morning. As I expressed over the phone, our office is still in network with Metlife.
When your husband came into your daughter's appointment, we explained this to him and had him sign an acknowledgment that stated that future appointments would be out of network.
In an effort for transparency, we are informing all our parents that we will no longer be in network with Metlife for their future appointments.
Once out of network, we will continue to accept and bill your insurance as an out-of-network provider.
Please know that we are deeply committed to you and your child's oral health. As always, all treatment-related costs are discussed and treatment plans are signed by a legal guardian before any treatment is rendered.
We value your loyalty and trust in us in the past and would love the opportunity to continue to serve you. I hope you have a great Mother's Day weekend.
Mary
Office manager
Experiencia fantástica: Excellent!!! My toddler actually seemed to enjoy a visit to the dentist!!! Definitely recommend
Experiencia positiva: My son had fillings done here and Dr.Josh was absolutely amazing. He was kind, gentle and made my 4 year old so comfortable in the chair. He sat so well for almost an hour getting 2 fillings done and never complained about being in pain or uncomfortable. We needed one more filling done so we came the following day but unfortunately it was not with Dr.Josh but with Dr.Mark. We were in his chair for no more than 20 minutes because my son was in pain and scared. My poor son complained that he was in pain and as I tried to advocate for my son, Dr.Mark INSISTED that there was no way he could be in pain because of the local anesthetic given, only to find out later that he only given him half the dose so it would “wear off faster” I didnt feel heard and I could tell he was frustrated/upset because I was doing my best to make sure MY baby was okay. Since he was in so much pain, he was squirming around and they were physically restraining him which I did not appreciate. I told him to stop numerous times in which he replied with “we’re almost done”. Considering the traumatic experiences I’ve personally dealt with the dentist in the past, I make sure my babies are spoken for and heard if something doesn’t feel right. This isn’t to say Dr.Mark is not a good dentist, I just want to make it transparent that when I advocated for my son , we were not listened to. We will happily still see Dr.Josh, 5 stars!!!!!
Experiencia fantástica: My nine year old and I love it here. There’s no hesitation in starting our new babies here when they’re one.
Experiencia fantástica: Dr.Elizabeth is super nice. She addressed all of my concerns and took the time to explain in detail the plan for upcoming appointments!
Experiencia fantástica: We had a great experience at Sunnyvale Pediatric Dentistry for our son Elijah’s first visit. The staff are friendly, understanding, know what they’re doing and certainly professional. The place is well prepared for children to get comfortable. Would recommend this clinic to a friend.
Experiencia fantástica: Honestly the best dentist I've been to in my entire life. Everyone was so friendly and kind, and shockingly fast! Our baby is 12m with eight teeth, and doesn't do great with strangers but she loved everyone in the office. They were able to check her teeth, do a cleaning, and even take a cute photo in just 15 minutes or so! So so grateful for this office and looking forward to our next visit in a few months
Experiencia fantástica: Amazing Dentist clinic with great doctors and nurses. Place is super kid friendly and service is very prompt.
Experiencia fantástica: Staff is always friendly and kind, especially with Albert. He’s very comfortable in your office which is a challenge for someone with autism. Thank you.
Experiencia fantástica: The staff and doctor were friendly, details oriented, and explain things very well. The first visit picture with a magnet is a big plus to the service.
Experiencia fantástica: Great experience for my daughter. Watching Bluey during the checkup didn’t bore her.
Experiencia fantástica: Dr. Elizabeth Ng is excellent and meticulous. My kids love her. The office staff are efficient and friendly. I highly recommend this dental office. Too bad they don't see adults.
Experiencia fantástica: My daughter’s wire got loose while having lunch. We called and were able to schedule an ad hoc appointment and were able to come in within 15 minutes. This was the day before Thanksgiving. What a relief. Thank you to the friendly staff at Sunnyvale Pediatric Dental!
Experiencia fantástica: Denise was absolutely amazing, patient and kind with my daughter who is picky and sensitive and nervous Same with dr Elizabeth What a great experience thank you!!
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