Canyon Dental Group

Experiencia negativa: I came to Canyon Dental Group due to an abcess on my gum. A student dentist took the X-rays and the Dr didn't even look at them. She just prescribed me antibiotics and said that a round of those and orthodontics to correct the crowding should fix the abcess issue. The abcess came back in full force a few weeks after finishing the antibiotics. I went to a new dentist for a second opinion. One look at my X-rays and it was overwhemingly obvious that the nerves in my two bottom teeth were very much 100% dead and required a root canal. This new dentist was appalled that they missed something so serious and obvious. If I didn't go to another Dr to treat the underlying issue, it's possible I could have experienced bone loss or even sepsis. This was serious negligence. Do not go here.

Experiencia negativa: After 3 years with this orthodontist, the scheduling and communication issues have become impossible to ignore. For the past month, my appointments have been repeatedly canceled, sometimes only an hour before the appointment time. At this point, getting braces removed after completing treatment feels harder than the treatment itself. I have completed payment and my appointments have been repeatedly canceled for over a month. If this is not resolved immediately with a confirmed treatment date, I may file complaints with the dental board and consider legal options. I understand occasional rescheduling happens, but repeated last-minute cancellations with no clear resolution show a serious lack of professionalism and respect for patients’ time. I kept up with payments and appointments on my end and expected the same level of consistency from the office. If you are considering treatment here, be prepared for significant scheduling frustration, especially near the end of treatment.

Experiencia negativa: I was scheduled for 3pm today. They told me at 3:30 that I won’t be seen because they need an additional 30 mins to verify my insurance. So I wasted my time. Not even an apology. The front desk girls were mean

Experiencia positiva: Took my 92 year old mother to Canyon Dental Group for the first time on Saturday. Everyone there was helpful, thorough and curteous. Absolutely love Dr. Toor. She was patient and kind with my Mom and explained what needed to be done. She genuinely seemed to care. That's a big win for my Mom. We've been looking for the right dentist for a while now. Thank you!!!

Experiencia negativa: Would give it a 0 if I could. I came in with pain in my back molar that is radiating up my face and causing headaches. I waited 20 minutes to get scans done with a rude tech that cleaned the X-ray tool she used in my mouth with a just a wet nap. She then proceeded to use the same wet nap to clean her computer keyboard. You would think there would be more sanitation. Then I waited another 30 minutes for a dentist to come in (who didn’t even mention her name) just for her to say my tooth is bruised. She didn’t look in my mouth or ask me what I ate to make it hurt just told me I was wrong my crown isn’t coming out I’m fine. I urged her to at least look telling her it hurts whenever I bite down so I thought it was coming off and she grabbed my tooth and yanked it as hard as she could saying “it’s not loose see I’m pulling it as hard as I can and rotating it and it’s not coming off.”. Being that I was in pain this obviously hurt. She said to wait a week to see if the pain gets worse then come back. Waited 50 minutes for a dentist to make me feel bad emotionally and physically. Sorry but I’m not coming back. Thanks for that!

Experiencia negativa: I would give triple ZERO stars here. They lack communication and probably only respond to people who are paying thousands of dollars added to their “ upsell” sales pitches. It’s as bad as sitting through a timeshare presentation. After numerous calls and “promises” to call me back since October I have given up on them. The first time I went there I was given an itemized breakdown of what I needed done, which was basically fillings that were covered by insurance along with numerous add ins. At the follow up visit they changed the name of the procedure from resin composite to micro abrasion and no longer covered. Fun fact, the codes are the same. I called to have this explained and Assette said she would call me back the NEXT day after she talked to the Dr. and I never heard back. This would have been my 3rd and final call to them. They are taking advantage of their unsuspecting clients, especially the elderly by offering a “discount “ if they commit on the spot. I will be looking for a more honest and reliable dentist and would not recommend Canyon Dental on Newhall Ranch Road. And please Canyon Dental don’t send me your standard AI generated apology.

Experiencia negativa: Poor communication and very inconsiderate about patients’ time. Whoever did the impression did not know what they were doing and left job unfinished.

Experiencia fantástica: I’ve been with this practice for a while now, and I must say I have a wonderful experience every time I visit, from the front desk to the back office staff. Everyone is so nice and professional.

Experiencia fantástica: Thank you West Coast Dental. You guys saved me just in time for Christmas. I was very anxious to have work done just before Christmas. From the moment I walked in today the entire staff was accommodating and assuring. Everyone was very nice and full of the holiday cheer which I love.

Experiencia fantástica: Nice office. The staff has a great vibe for the holiday and my husband said for the first time he didnt feel like we were being scammed or tricked. My procedures were explained to us in great detail and everything went the way the doctor explained. The doctor was gentle while numbing me which is the hardest part for me.

Experiencia negativa: Wish I can give a zero! I had a very disappointing experience at Canyon Dental Group. During my first visit for a comprehensive exam, the dentist, Sukhmani Toor, never looked in my mouth before referring me for implants and orthodontic treatment. When I declined Perio Scaling and Root Planing and asked for a basic cleaning, the staff kept insisting on Perio and pushed other services instead of respecting my request. Since this is my HMO-assigned provider, I scheduled another appointment specifically for a basic cleaning. What I received was a 10-minute tooth brushing with no plaque or tartar removal. When I asked why no proper tools were used, I was told they were “not needed.” I also never received a periodontal exam or gum measurements. My previous dentist measured mostly 2s and 3s with a few 4s, which is nowhere near what typically requires Perio treatment. When I called to discuss this with the office manager, she became defensive immediately. Overall, I left feeling pressured, unheard, and not given appropriate dental care. I would not return based on this experience.

Experiencia negativa: Bad experience, first they told me my policy not cover for cleaning, so I had to pay for cleaning out of my pocket, then they said it was late so they made me another appointment to come for cleaning. Second they called me for the balance of service I hadn’t got, I explained that they didn’t do anything, that was why I would have to come later Third when I came they charged my money, then didn’t do any cleaning, just a quick shining and a bad job of sealant, I assumed So please, if they said no cover then don’t pay for their service at there They are not honest and not good taker even you paid, I don’t know how to change the dental carrier.

Experiencia negativa: This is a 0 star review. I am patient of Canyon Dental Group located in 28237 Newhall Ranch Rd, #101 Valencia. On Monday October 20th I purchased an Invisalign treatment for $2,845 the doctor and staff said the trays would be ready in three weeks and I would get call whenever they were ready in order to schedule an appointment. Fast-forward to five weeks later, nobody called me. So, I called the office in two different occasions to check on the status of my trays. Nobody gave me an answer, other than "there aren't any notes on your profile, we will call you back." Nobody called back. I visited the office later that week and the receptionist couldn't give me an answer. She suggested to schedule a tentative appointment with the promise of confirming a few days before the appointment to double check if the trays had arrived, otherwise the appointment would be pointless. She scheduled an tentative appointment for Tuesday December 2nd at 9:00 am. On Saturday, November 29th the office called to "confirm" the appointment, I asked if the trays had arrived, otherwise the appointment would be pointless (I explicitly said this multiple times). The receptionist said she didn't know so she would call me on Monday to confirm. On Monday December 1st, nobody called. I once again called the office to ask if the trays had been delivered. The receptionist said the doctor was on her lunch break so she would call me back. Guess what happened? NOBODY CALLED, AGAIN. I called again later in the day at 5:37pm and everybody was gone for the day, despite your office hours stating you're open from 9am to 6pm. It's shortly before 8p, and absolutely NO ONE had the decency to call me back, despite my multiple attempts for several weeks to confirm if my trays had been delivered. To say your service is disappointing would be an understatement. You were quick to charge up front for a service you simply cannot deliver. It's unfulfilled promise after unfulfilled promise, meantime I paid thousands of dollars for a product and service that I have yet to receive.

Experiencia negativa: Got their number from my insurance who emailed me that they were my assigned center. I call them make the appointment for my son. They call me the day of the appointment, 3 hr before the appointment to say “ you’re not assigned to our center”. Then why would you make the appointment in the first place? Why would you wait until the damn day of to inform me? You were the assigned center you made the appointment at the wrong location instead of just being honest and saying that! Currently on the phone with insurance to change the assigned center. Would give my money of service to a bunch of not so bright liars.

Experiencia fantástica: I was here on vacation and had a toothache and came here with the hopes of being seen and I was seen ASAP. I was able to enjoy my trip and I honestly would fly back just to continue care here. Finding a good dentist who is compassionate about her patients is hard to find. Thank you, Dr. Toor.

Experiencia negativa: Been here a couple times & they keep disappointing me. Wait times are outrageous, you schedule an appointment at a certain time only to wait for hours. This isn’t the first time either. Understaffed & they just want your money. So much time wasted.

Experiencia negativa: STAY AWAY. Sort these reviews by recent/newest. The mismanagement within this location is not a new issue. Things have clearly changed from all those old 5 star reviews. Do NOT go here! I had an appointment for a cleaning, and X-rays. I expected to be told I needed some fillings. I can see several cavities on my teeth. I came in here August 14 at 9:20am and it was downhill from the moment they took me back. First, the X-ray technician was not good. I mentioned I had a bad gag reflex, and would need to be careful holding the mount in my teeth. There were issues with his communication: he could not tell me where, which way, backwards or forwards, left or right, to hold the device. I gagged on every single placement. I would understand that he was placing the device in one spot, and he would then place it in another entirely, triggering a gag. Thankfully I never eat breakfast, or I might have thrown up all over him! A process that should have been 5-10 minutes ended up taking us 35 minutes! Eventually, he gave up and another technician came and actually held the device in my mouth while the X-ray machine took its images. Next, I went across the hall to the examination chair. I sat there for another 25 minutes before the actual dental physician came over. There was no communication from anywhere on staff as to what was going on. The dentist herself was very nice, and quick about the exam. She mentioned I had several cavities requiring fillings. I sat there for another 40 minutes. Again, no communication from anyone as to what was happening. No one around. Finally, someone else came over to talk "treatment plans" and financing. He mentioned that there would be an authorization process for the fillings, and for my crown. He also said I probably needed treatment for my "gum disease" and that was not covered by my insurance. It was going to cost $1,000. I then sat there for another 15 minutes. No communication from anyone. Finally, I got up. It was about 11:30, I'd been there since 9:20 for a simple exam and cleaning. I had to go to the bathroom, so I went, came back out and said that I needed to go, I'd been here 2 hours and I had online class meetings that were about to start a few minutes after noon. Suddenly, they were ready to do my cleaning! I told them no, not today, it's too late and we are out of time. So I went to the front desk, told them, checked out, and told them to schedule the cleaning for a later date. They added it to my fillings, which were supposed to be August 29. Given just how BAD everything seemed to be managed, I decided I did not trust this office to literally drill in my mouth. Their staff was not competent with my X-rays, why should they be competent with my cleaning, or my procedures, both a little higher stakes than a quick image capture! So, I called another dentist in my network and went to them for a second opinion. The difference was night and day! They did my X-rays in 10 minutes, no problem whatsoever! But here is where it gets interesting. APPARENTLY…. Canyon Dental Group BILLED MY INSURANCE FOR WORK THEY DID NOT DO! The dentist I switched to was unable to perform my cleaning, because my insurance was showing Canyon Dental Group cleaned my teeth. They did not! For the past 2 weeks, I have spent a total of 3 hours on hold trying to get through to someone in billing to get this issue corrected. This has proved impossible. I have called West Coast Dental, the parent company, Canyon Dental Group directly, left my name, had emails sent, had a message with callback number left, and absolutely no one has even spoken to me about resolving this issue. At this point, this LITERALLY LOOKS LIKE INSURANCE FRAUD. I cancelled all my future appointments with Canyon Dental Group. I will not have a dentist that I can’t get on the phone when there is any sort of issue. Imagine if my treatment went bad and I had to try and get in touch with them to resolve something!

Experiencia negativa: Been here since my dad brought me in as a kid thinking it would be a cheap steal for braces. Came out with permanent damage to my upper teeth from extensive tension and pressure made by doctors during my braces treatment. I would be left in the dentist chair for hours waiting for someone to assist me while hearing the doctors laughing and stuffing their faces just feet away from the working space. AND after my treatment was finished I had moved dental and ortho offices just to get my teeth checked and was told I had to receive braces YET AGAIN because Canyon dental group can not do anything right. I gave them another chance thinking it’s been 6 years since that traumatic experience and that they could be better. NOO. They are just as awful. I came in to get rid of a permanent retainer that had fallen/ broke loose from 4 teeth to where the permanent retainer was just stuck on 2 teeth. I was told they would not be able to remove it without making me get a new retainer (for $999) to avoid shifting although my teeth are currently vulnerable to shifting either way since it is only stuck on 2 Teeth. I then asked for them to just glue the loose pieces back on and they refused without giving an actual reason as to why. This business has always had shady behavior and seems to be incredibly unethical in the way they handle business/practice and care for their clients or patients. I would honestly give them a NEGATIVE star review as they continue to be money hungry and inhumane vultures after many years. GO ANY WHERE ELSE you won’t regret it.

Experiencia negativa: TLDR: I do not recommend going to this facility or spending your hard earned money with this office. Stay away unless you like being overcharged, wasting your time, and frustrated. If you’re sitting on the phone waiting for the dental group to help you, I’ve got a story for you below. Not impressed at all. Showed up as a new patient for a teeth cleaning at my 10am appointment. 10:08 Filled out the paperwork and submitted everything back to them. 10:41 i’m taken back for prelim Xray’s. 11:23 the dentist sees me and provides a couple options and recommendations. 11:42 an assistant comes back with the recommended Invisalign price or option 2 with night guard and some preventative treatment. I pass on the extra stuff, I just want my teeth cleaned. They inform me that the teeth cleaning and discharge will take 40-60 minutes on top of being there for over an hour and a half. Rescheduled for the following week just to get it over with. No way is it normal to spend over 2.5 hours at a dentist for a scheduled teeth cleaning. And it was super odd that they had me e-signing 2 separate documents at the bedside. Never had to do that before. ————— update 1 Update. They accidentally charged me an additional $238 after paying $106 on the first day of service. We’ll see if that is resolved, whether an accident or nefarious activity, I can’t say. Mary, at canyon dental, is working on right now, so I do appreciate the help from their staff. She promises to call tomorrow, Saturday, so I’m appreciative of them working on the weekend to resolve this. The second return date resulted in an additional $81. This was for a routine teeth cleaning for a new patient and I do have insurance and this dentist is in-network. $425 for a routine teeth cleaning is more expensive than I’ve paid at any other dentist. Still not happy. If this gets resolved, I’ll update the post, but here I am a month later and still giving this place 1/5 stars. I don’t plan on returning. —— update 2 12/3 - Almost 2 months after the initial visit and still no resolution. I reached out to the office twice, asking for the updated invoices. They sent one of two invoices and not even the one that matters. Somehow I still owe just shy of $300 on top of the $106 copay from the first visit. Don’t waste your time with this dentist, you’ll get overcharged, bait and swapped, have limited support from their facility, and still owe money and waste additional time trying to get anything resolved. —— Update 3 1/21/2025 - 4 months after the service - still no resolution. Insurance says that dentist billed for X-rays coded under medical necessity. Insurance doesn’t know why there would be additional X-rays deemed medical necessity in addition to the initial X-rays since i was a new patient seeking routine teeth cleaning. Dr’s office claimed that the dentist would call back to clarify on numerous calls, they have yet to do that in the last 4 months. However, they continue to send me monthly invoices for the outstanding debt. Insurance called the dental office for a three way call. The dentist placed the insurance company on hold. Then proceeded to hang up on the insurance company. So now we’ll start the calling process again. Currently sitting in the car going on 43 minutes for the phone call, hoping for a quick resolution. I would give this a negative star review if I could. A zero star review means that I didn’t get any benefit from this, whereas I’ve been on the phone with insurance and this office numerous times. So I’ve paid for the privilege to waste my time with no recourse against the dentists office. Update 4 Insurance couldn’t get ahold of the dental office because they kept placing them on hold. They recommended that I drive to the office and talk to someone in person. This place is a jokeeeeeeee. Update 5. 3/26/25 Waiting in the lobby to talk to their billing expert about the charges because no one picks up the phone. The bill was audited internally and reduced $75, but I wasn’t notified. They are threatening collections with no explanation of the balance.

Experiencia negativa: I feel disappointed to orthodontia Dr.Douglas William at canyon dental group to refused to see my son 10 years old. We had first appointment that my son scared to death to the needle that supposed to have sedation bcoz of trauma from the fast he refused to cooperate for 2 times that day,then we made another appointmentafter2 weeks that day he is ready to cooperate he is brave enough to do the procedure they refused to see my son. Bcoz he said he didn’t cooperate them last time we there,I feel hurts but he is he has right to do that,but I wish as a Doctor shouldn’t do that,His assistant was rude I don’t see any comfort from her to encourage my son to cooperate.but the other staff front desk working there they did the best.

Experiencia fantástica: I was recommended to this place on a referral and love their work so much. I transferred my dental office to them. I live in Lancaster, California. And don't mind driving 45 minutes to get my service. The staff is friendly and very helpful. If you need any type of work, I won't recommend this place.

Experiencia negativa: Run! Sleazy, sleazy, sleazy. Save your money,, I wish I can give a -5 stars this is the worst place. Gave my husband a quote for all kinds of work adding up to almost $3k out of his pocket including the cleaning which was the only reason i scheduled his appointment,,, he was told an ultimatum of he would have to get all the work done or nothing. This place is a joke.

Experiencia negativa: My daughter came here for an infected tooth. The dentist named an antibiotic when we went to the pharmacy. It was not the antibiotic the dentist named. I had to call them and get them to send the right medication to the pharmacy. It Does not give me much faith in this practice and especially after reading all the negative reviews am I doing right by my daughter by taking her here?

Experiencia negativa: THIS dental group STEALS YOUR MONEY!!! I am writing this review because my wife and I have not been to this dentist office in over a year and all of a sudden there's a new bill they have sent. This is actually the SECOND time they have done this. Their Accounting manager says she knows your insurance and what the amount should be. After paying for over $2,500 dollars worth of work, all of a sudden there's another bill. After I paid that one, now there's a second. On top of stealing your money they harass you every single day with phones calls to try to force you to pay. Literally every single day. I've tried to speak to anyone there but they refuse to give a call back. Terrible terrible place to go to.

Experiencia negativa: Don’t come here! I was excited to try a new dentist closer to home. Went through the trouble of switching my insurance provider around. Set this appointment up a week prior. They didn’t even bother to call or text to notify me that they were closed this Saturday. When I got to the office there was no sign saying they were closed. Waited for 10 minutes until finally I got through calling their numbers. I wasn’t sure if maybe they were running late. The lady on the phone was rude. She also said that the notes said my voicemail has not been set up. My voicemail has been set up my entire life lol. All this to say save your time and money and go somewhere else. This is how they treat new patient can’t imagine how they treat someone who has been there before.

Experiencia negativa: This dental office has to be the most unprofessional, unorganized, borderline malpractice ridden office I have ever had the displeasure of visiting. I have been a patient here for 2+ years now and can assure you that if you are looking for dental care, this is not the place. They have never been able to hold a regular and consistent orthodontist in their office and often times the staff would show up late to appointments. Because of the constant change in orthodontists, the problems with my teeth have NEVER been fixed, despite spending many years wearing their 3M retainers and regular check ups. First orthodontist didnt even address the the scooping in my front teeth and fit me for retainers to straighten my teeth. The second orthodontist seemed promising, as she noticed immediately some popping in my jaw - but then surprise surprise she stopped working there! The third hardly listened to my concerns and wouldnt even check my teeth when i came in for checkups, leaving me in the hands of assistants who would often just hand me new packs of retainers and send me on my way. Did i mention that the retainers cost me 3 grand?!!! Then in recent months, there was an apparent glitch in their system which charged patients the portion of their dental bill that is supposed to he covered by insurance. I got a random bill in the mail for 600 dollars!! I called immediately and was given a run around as to why i could not speak with the financial department, but that it was definitely just a glitch and it would be resolved. I called, repeatedly, for MONTHS. Every time, same answer. “It is just a glitch, our financial department is working on it, we will call you when its resolved.” Not that I am all that surprised at this behavior. Just before the billing issue, they had me in to do impressions for yet ANOTHER round of retainers & they lost the impressions! I called for weeks, asking if my retainers had come in yet, only for them to give me a similar run-a-round; assuring me they would call when they located them. It wasn’t until i drove down to the office and spoke with someone in person before they FINALLY admitted their mistake and had me do the same impressions again. I have officially given up on this place. They will not see me again, despite still having an entire box of retainers left at their office. They keep emailing me and telling me that i am overdue for my appointments, well they are overdue in some decent customer service. Avoid this place at all costs.

Experiencia negativa: Totally dishonest recommended a root canal and extraction they could not explain to my satisfaction the reason for the root canal so I went to a second opinion went back to my previous dentist in Tijuana Mexico. I tried to use a US Dennis, Dennis and Tijuana extracted my tooth for half the price, and could not find the reason for any root canals I don’t feel this. Dennis is very ethical.

Experiencia negativa: If 0 was an option I would select it. The first time I came I didn’t have any major issues but I did have to wait a long time and I was going for my 2 year old so it was a bit rough. They literally only brushed his teeth for 45 seconds and then told me to make sure I floss for him (they didn’t floss) and I turned down the fluoride because so things I read online and I wanted to do more research. Made another appointment for 6 months down the road. But since I had a copay I needed a copy of the receipt so I could get reimbursed from my FSA. I called them and them emailed me it and I noticed that billed insurance for fluoride, which never happened! I couldn’t believe it. I called and asked why they did that and they said he got fluoride but he was on my lap and definitely didn’t. That was a big red flag to me. I wanted to cancel the appointment after that but it’s the only dentist I can go to with my insurance without driving out of town. Well then the second appointment came up. They called and texted(twice) me to confirm the appointment for 4pm then the day of I get another text saying the appointment is at 3:30. I had to call and they did say it was 3:30. I had already updated my calendar to 4 so they said that they could change it no problem. I get there 3:50 and wait 25 minutes with a 3 year old. Then I go sit down and wait another 20 minutes in the room. The doctor finally comes in and they say it is just a visual exam and he says his teeth or fine and the doctor seemed confused why I came in for a visual exam without having an issue. Well I came for a cleaning! Then a lady tells me I can wait for a cleaning but there are “other patients” ahead of me. I asked how long she came back and said 20 min. And I said it took less than a minute to brush his teeth the last time. And she came back saying someone would come right over. Waited 5 min no one came so I just left. On the way out I asked for a print out of what was down and they couldn’t figure it out and I had to tell them just a visual. The employees were just blank faces and never apologized for the mix up. It was a bit ridiculous and I will never got back and would t recommend them to anyone.

Experiencia negativa: What a shame!!! They called to let me know what I needed to be done was approved. I asked multiple times to make sure I wasn't gonna have to pay out of pocket they assured me, I got to the office and boy did that change not only the extreme price($4000) for one tooth but I showed up at 1045 fo my 11am appointment after waiting over a hour i get a chair and the doctor blamed the receptionist for telling people false info, she leaves im sitting waiting as someone passes my wife asked for some help to get started they once again put us on hold to charge us after waiting another 20 min I finally gave up and walked out....not only do I not suggest you go there but I suggest they get new employees or train them properly...nothing is worse than someone doing a job for money and have no care for the people they serve....

Experiencia negativa: First at all should be 0 stars for this place, Terrible experience, will never return. I question the expertise at this facility . The staff was unfriendly, did not engage with myself or my daughter who was a new patient and she is only 10 years old. Incredibly unprofessional and frustrating, I will actively discourage people from using this dental group. Do NOT use this dentist if you value your time. Do not recommend.

Experiencia negativa: Terrible experience, will never return. I question the expertise at this facility as my daughter's cleaning took 5 minutes. The staff was unfriendly, did not engage with myself or my daughter who was a new patient. Do not recommend.

Experiencia fantástica: Idk what all these messed up reviews are about I've been coming here for 5 years and I've never had a bad experience. I'm usually late to all my appointments and still I get called in like 2 minutes later and I can usually get appointments like the next day depending on the time I call I can sometimes go in the same day. I've gotten my wisdom teeth removed here, no complaints. Yeah they have like upsells you know that insurance doesn't typically cover but I mean you can always say no. It is a business after all. I paid out of pocket for my night guard and they're very flexible with payment offering several different options. The providers are very sweet and patient even when I start freaking out about needles they're very accommodating I've never even had one give me like an exasperated sigh or anything and I've always felt like my comfort is a top priority for them.. BTW they accept ALL insurances including medi-cal(mine).... I'm pretty sure I saw a sign outside stating that once.

Experiencia negativa: If I can give them 0 starts I would. From the start I was very clear I only wanted to have the procedures my insurance covered & nothing else. I was losing my coverage at the end of the month and loosing my job. I notified the office clerk of my situation, the Xray technician before he started and during the X-rays, due to the amount of X-rays he was taking. notified the doctor and the billing coordinator. All I kept hearing was yes, I have good insurance up to 2,000 and it would cover all but 175.40 which I paid out of pocket. About 3 weeks later I get 269.00 bill and a few days later another $359.30 bill I have called 7 times to speak to someone about this and they told me they would have the office manager Eli call me. Since she would need to call the insurance. When I do call She has been unable, she left early and today. She did not come in to work. I asked if someone else could help me. My bill is due on Monday and no one can help. I’m now stuck with a $630.00 bill and unable to get any assistance on the matter. My insurance said they denied coverage because of the amount of X-rays taken and because how they submitted the bill pass my coverage. Unfortunately I’m stuck in the middle with a bill that will become pass due and being affected my credit.

Experiencia negativa: This Dental group has some of the most unprofessional doctors in the business. Their assistants are also very unprofessional. I guess the fruit doesn't fall far from the tree. Don't get me wrong, they do have some very good assistants in the practice. They also have some, not all, good receptionist. The reason for the 1 star is because of the accumulation of bad service over the past visits. I don't normally post reviews, but the service is so bad that something has to change.

Experiencia negativa: I never write these, but after my visit today, I felt I really needed to... Do NOT use this dentist if you value your time. I had an appointment at 930am, didn't see the specialist until 1020am, then they need to do some other work but they're overbooked so I'm waiting around in their chair waiting for the dentist, finally get seen then they decide I do need specialist work and to just sit in the lobby and wait. I finally left after the FOURTH HOUR. I just made an appointment with another dentist and changed my insurance then and there. Incredibly unprofessional and frustrating, I will actively discourage people from using this dental group.

Experiencia fantástica: Dr Andrabi is the best at canyon dental group. Rose her assistant, and dr Andrabi are very professional and helpful. I travel 90 min to get my teeth worked on by them.

Experiencia negativa: First time there, go in for a cleaning, they require you to purchase x-rays if you plan to be a patient there (this may be normal?) I had booked a cleaning for myself and my husband. I arrived on time, I was called 40 minutes after my appointment time. After x rays I was taken to the room where I sat for another 40-50 minutes. Beyond and hour and a half after my appointment time they still had not begun my teeth cleaning. I ask when they'll begin, they say soon, and after 10 more minutes they say they don't have the staff to clean my teeth for another 40 minutes (which would be 2.5 hours after my appointment time). I finally rebook to actually get the cleaning. They tell me I need all this work done. I get a couple cavities filled...it's been a few weeks and have pain in one of those teeth. My husabnd...had the same experience minus the long wait time. He had his teeth cleaned and a cavity filled and that filling was hurting him. They saw him right away and confirmed she'd "drilled too deep for the cavity" and the filling was hitting a nerve and that he'd probably need a root canal.... Neither of us had any pain in our teeth prior to using this dentist. Both were convinced to fill cavities and now both of us are experiencing nerve pain in the teeth that had work done. The whole experience genuinely felt like they are trying to scare you into more and more procedures and if that doesn't work then conveniently both of our cavities (which we'd never had prior to coming to this dentist) will likely now need root canals due to the over drilling. The front desk team is very nice. That's a plus. But I would stay far far away.

Experiencia fantástica: Dr. Andrabi and her staff were professional, courteous, and compassionate. While I am fine with most other medical procedures, I am pretty nervous and scared of going to the dentist lol... They helped me out here. I was in a world of pain, and they did their damned best to accommodate me, took their time with me. Taking x-rays was even difficult due to the amount of pain I was in. I had 2 tooth extractions and bone grafting done. Dr. Andrabi and the assistants working on me were extremely patient, and gentle with me. They did all they can to keep me assured that all was good, and got me through it. The post-surgery pain is nothing compared to what I went through before, its an actual walk in the park. There are mostly good reviews for this dental group, but I can assure you, the few bad reviews on here don't seem to be warranted. I wouldn't want to see another dentist now after going here. Thank you all so much for treating me.

Experiencia negativa: The most unprofessional office.very rude staff, very disrespectful group of employees, they don't know how to talk to people, they don't ask to do things politely they only give orders, when I was called to go see the dentist, the hygienist order me to rinse my mouth that made me feel myself so uncomfortable .The way he told me to rinse my mouth was very insulting( rinse your mouth)... I don't think they are qualified doctors or assistants, I left without any procedures because I was scared of the staff being under qualified. I don't recommend this clinic to anyone.

Experiencia fantástica: Always pleased when I have my appointments. Dr. Toor and her staff are ALWAYS pleasant and attentive. I would definitely recommend this sentry to anyone who is looking for a new dentist.

Experiencia fantástica: The dentist was amazing she performed a much needed cleaning in my teeth and with no pain! She really is talented. All of the staff and assistants were amazing and very caring while taking care of their patient. Every one was very kind and easy to talk to . Great place to come

Experiencia fantástica: Hi my name is Claire Martinez-Gandara I'm truly blessed to have Dr Andrabi and her team. Initially I was so scared and in pain and so stressed out...but Doctor Andrabi made fee safe, comforted...and encouraged...I've been with her for a several years...she has been patient with me...she is a very caring person...her whole team has changed my life forever...there were moments when I would cry because I was embarrassed, but Today I can Smile with Joy and confidence...I feel Beautiful because of her and her team...they have made me feel like family...I pray God will shower her ,the team and their families with everlasting Blessings....Thank you Dr. ANDRABI FOR CHANGING MY LIFE FOR EVER...LOVE YOU AND YOUR TEAM!!

Experiencia fantástica: i love canyon dental group especially Natalie , Rose and sergio they are all amazing . They always take care of my xrays . Cleaning. Thank you also Dr Andrabi . Great team! I will be back soon!

Experiencia fantástica: Always get the best cleaning from Rose! From front to back staff they are all amazing and friendly. Thank you canyon dental for always taking care of me and my family. I will be back soon!

Experiencia fantástica: First visit Great experience nice friendly staff and not over priced. I recently had a dental emergency (cracked tooth) and was referred to Dr. Toor by a friend. I couldn't be happier with my experience with her practice. During my appointment, Dr. Toor took the time to thoroughly explain my treatment options and answer all of my questions. She was attentive to my concerns!

Experiencia fantástica: When it comes to be scared of a dentist...I'm it! I have been to USC Dental School for the cost, but hands down, this office is the place to be; it’s worth every penny they charge. I don't have insurance, but I am a patient for the rest of my life! I don't know how Dr. Toor did it but, I felt no fear when they were preparing me for an extraction. I had very little pain the day afterwards! Great thing about this practice is flexible payment plans. I tell everyone about Dr.Toor and her friendly staff, the cleanliness of the facility, and most importantly...the modern up-to date technologies they have!

Experiencia fantástica: Absolutely my best dental experience. They are consistent, professional, and really kind. Dr. Toor has been my dentist for a couple of years and she is THE BEST. The entire staff is incredible! My girlfriend underwent Invisalign treatment with Dr. Kathiriya, and she is absolutely delighted with her overall experience. Cannot recommend them highly enough.

Experiencia negativa: I was a new patient Sept '23 and had 2 visits. I liked the female dentist & had consult with Endodontist (Endos typically only come 1/2x a month). I sat down with scheduler for Root C. procedure and put appt in my calendar. I went to appt and office didn't have it scheduled AND Endo was not even in that day. The customer service was very bad and a red flag. No apologies or attempts to offer solutions. I walked out. The next week I left 4 messages for Office Mgr to call me and have not heard from anyone there for 2 1/2 weeks. Another red flag. I found another dental office even though its a hassle because I've learned to pay attention to red flags. Laurie

Experiencia fantástica: Canyon Dental Group is such an amazing dental office! As soon as you walk into the office one is immediately greeted with huge smiles from the two kind receptionists. The great treatment doesn't stop once taken to the back with all the wonderful back staff and the office manager Elia. They work very quickly and efficiently to get us patients in and out in a timely manner. All your dental concerns are ensured to be taken care of, especially by my favorite provider Dr. Andrabi. Thank you for making my experience at this office so effortless, I now look forward to my future dental visits!

Experiencia fantástica: West coast dental has been very good to me. The staff is very respectful and sweet, I really enjoyed my visit. Dr.Somani is really gentle and Rose the RDA help DR with my cleaning and it was so smooth, I didn’t feel anything. Natalie the DA that did took my x-rays was the best, one of the best x-ray technicians i know!!They made me feel comfortable and I would come back! I would recommend this office to my family and friends.

Experiencia negativa: This is the most important review you will read about this place. The ending is where the main meat of the review is at. To start off The front desk staff is rude as everyone else says and snickers about you behind your back , but I was fine dealing with that in order to get proper dental treatment. The wait times are indeed long , be prepared to wait 45-1 hour for the doctor to sit you in the room then extra time is spent waiting in the chair for the doctor to actually see you. You would often hear the office manager screaming at someone on the phone from the waiting room so I don’t doubt those reviews are true. The female doctor i went to after overcoming all the bullying and wait times was actually really nice however, the male doctor I went to said instead of suggesting half crowns he automatically suggests full crowns and had done so for so long he had no clue how to put a half crown in and had to keep asking his assistant how to do it. So I’m sure the up charging claims are also true. But the main points here that would have me rank this place as negative 5 stars is the oral surgery team. Never , I mean never book with the oral surgery team here. I woke up during the procedure and he continued to try to pull out my teeth despite me crying in pain. The only reason he stopped is because he told his nurse the crying was messing him up. The person holding my head was holding it so tight It was almost as painful as the tooth extraction . all i could do was keep saying i was in pain and to stop everything yet they didn’t stop. The nurse kept angrily shouting at me to breathe through the laughing gas on my nose but i was beginning to pant heavily and almost panic from the fact that they DID NOT AND WOULD NOT stop when they realized I woke up. I kept trying to ask them i thought i wasn’t supposed to feel pain?? I thought I was supposed to sleep through it?? But I felt it as the doctor grabbed my tooth and pulled it. The nurse got so irritated with me on the verge of a panic attack and unable to stop crying she shoved a cloth over my mouth so I’d be unable to breathe through my mouth. Would she do that to her mother? her father? Her kids? I just sat there limp being smothered by my own nurse until the doctor ordered for more IV treatment. This was by far the scariest and most inhumane doctors visit I’ve ever had. And I’ve undergone other IV surgeries before. If you care about yourself, your kids or anyone you know. Do not come to this establishment. When I woke up from the second dose of IV I immediately begin crying as everything that happened came back to me. When i got in the car that was supposed to pick me up i was visibly shaking and when my pickup person asked the surgeon what was wrong….he said WOMEN often get emotional during a procedure like this…..that’s exactly what he said….I’d never in my life refer this place to anyone much less another women. And yes I’ve already tried to contact the COO of the company as well as will be emailing the contact team. This is unacceptable and I urge anyone and everyone to find another dentist provider that accepts your insurance.

Experiencia fantástica: First time coming and it was the best experience I can remember from a dentist. I have some previous mental traumas from my past and didn’t know what to expect. Natalie from the moment I walked in, to the moment I left was extremely professional and accommodating. Dr. Toor was equally patient and attentive to my apprehensiveness that she walked me through a very easy process. This place is really “People oriented “ and that makes a difference. Even Nancy delivered info in a professional inviting manner about my co-pay and what to financially expect. Glad my family found this dentist.

Experiencia negativa: It began from scheduling for an appointment for my daughter. As soon as we arrived, we were given the “first time patient” forms, however it took 2,5 hours to see the doctor. After that we WERE NOT provided the bill. We only did x-rays and simple cleaning for her. We were not told that we’d be overcharged. The overcharge was the $150 for “dental instructions”. Literally, they told us “brush and floss your teeth”. I could say it to my kid, thanks for the wisdom. Then I was calling twice a day, every day for a week trying to reach the manager. I’d be promised to give a call back. Never happened. I emailed the manager directly 3 days ago and yesterday - no response. The most horrible dental office experience run buy toxic gaslighters. I’m going to complain to the dental board. I bet I was not the only one to be ghosted with the medical bill that eventually goes to collections. Beware of this «шарашкина контора». Dishonest place motivated by money only. No service, no human respect. On the picture there is doctors name who was decent (although would make us wait after looking at x-rays because she was fixing someone else’s teeth.. when we had an appointment and after waiting for 2,5h for her to finally be available for us). Elia was the manager who would not get back to me for a week.

Experiencia negativa: **WARNING**Like most of the reviews left, I too had thee most HORRIBLE experience ever. The manager Elia got in my face and was yelling like she was ready to street fight with me. The front staff have thee worst attitudes/aggression. Many reviews have been left complaining about the abusive treatment received from Elia and her staff, but it looks like Western Dental Group is not taking them serious. Instead Western is opting to paint the patient as the problem. Elia should have been fired!! She is putting the whole office and clients in a very dangerous, confrontational situation. Elia strong arms clients to get large sums of money out of them, extreme price gouging. She uses intimidation/bullying tactics if the client ask any questions regarding the pricing. Western Dental should value their clients safety and provide a non-confrontational environment. Patients should not have to go into a medical procedure with raised blood pressure because Elia is walking around like a bulldog treating them like they're in a junk yard. I guess Western Dental won't take action until Elia verbally assaults another patient and it goes bad for her. It's just a matter of time!! Avoid this dental office at all cost or it might be you next!! If I could give negative 200, I would.

Experiencia negativa: Worst experience! I’ve been going here for 17 months and they have been 30-40 minutes late to every appointment but 2. They reschedule majority of your appointments or will cancel them 2 days prior because the “ortho won’t be in those days” which delays your treatment another 2/3 weeks every time it happens! (Which has happened 4 times). One time they just canceled my appointment and didn’t tell me until I was onsite due to lack of payment when they were sending the bill to the wrong address (I gave them my new address before I moved and twice after)! I even offered to pay the balance while in the office and they told me no. I’ve had 3 different orthodontists in those 17 months and at one point the ortho asked me how I felt about my smile because he thought it looked great when 3 of my teeth were still noticeably crooked… he then asked me how I’d like him to fix it. I wouldn’t recommend them to anyone

Experiencia fantástica: This was my first time going & I loved how clean it was! The staff was great, but the most important thing was how the Dentist literally gave me a dental treatment plan that no other dentist had even suggested, which makes me upset because I was seeing a periodontist & was not even told on how to prevent bone loss. This is where I will be getting my work done. The doctors here really take the time to individually consult w/ you on your needs! Highly recommend it

Experiencia negativa: Upsells and long waits. That’s what you can expect. At the start of my last appointment I said I need to get to work ASAP so please, just the regular exam and cleaning and no upsells. An hour later all I’d had done was x-rays and a 5-minute exam from the dentist and lots of upselling. A brochure on a home treatment they tried to sell me last time that’ll end up costing thousands of dollars. No thank you. Then, of course, I have pockets and need Arestin treatments. 6 of them at $120 a pop. Hmmm… oh, and I need deep quadrant cleaning for an up-charge. Now, sure, I might really need a deep cleaning, but funny enough I didn’t need one last time and that’s after coming from my previous dentist. This time they did the last cleaning, so ? And yes, Arestin has its merits and is useful in certain circumstances, but it’s also an excellent way to charge a bunch of money and, as a patient sitting in a chair, it’s a little difficult to prove or disprove the need for it. I mean, you care about your health, right? I feel like this company (and it *feels* like a company) is all about maximizing profit and taking advantage of peoples’ vulnerabilities. So, back to the visit: Now the billing rep comes to ask you what you’re buying. Fortunately they don’t pressure you too hard so you can just decline all the extras. I agreed to the deep cleaning, since they’re the experts, right? Sat around for another 15 minutes then got a shot of numbing medication. Sat around for another 25 minutes — numb, and getting angry. I had a bad feeling about all of it, and I was missing meetings at work, so… I politely left and will not return. As I walked out I saw 5 other patients in chairs, looking at phones with no one around. Believe me, I wanted it to work out. Now I need to find a new dentist. I’ll be looking for a small operation where they’re less profit-driven and more patient-centric.

Experiencia fantástica: i would like to share my thoughts and experience (note this appointment was for my 2 kids) : First off i would like to say that the front desk receptionist were very polite and kind and they were very professional they met my needs and helped me out very quickly: The waiting time was very fast and the back office people, the dental assistant and the dentist Dr. were very knowledgeable and very professional they explained everything to me a way i can understand everything went smoothly as planned i thank everyone there in that office for there and and care ….I definitely recommend this dental group to anyone with kids

Experiencia fantástica: Definitely coming back here, I got an oral toothbrush that was a free. Staff was very friendly when it came to rearrange my appointments when needed changing. Didn’t get annoyed or impatient to answer my questions and offered good, clear explanations for my understanding. Will recommend to my friends and family in search of needing dentistry work done.

Experiencia negativa: I would give zero star if I can. One time I went in for a regular check up and waited one and a half hours. I wasn't even late to the appointment. I got mad when I saw a lot of people who came in as walk-ins go in for treatments earlier than me. One another time, a woman scheduled me an appointment for my due regular check up. But when I actually went in, they said they cannot do any treatments for me because I am not due until the next week. I have more stories like this but I don't want to waste my time writing here. I am not gonna stress myself to go there anymore. But you guys really need to improve your appointment scheduling system. Compare to actual treatment, the scheduling system is very disappointing.

Experiencia negativa: Personally I felt the dentist did very well but they need to change the dental assistants. I took my mother to get her teeth pulled and they had given my mother a prescription to knock her out. As soon as I got there my mother had taken the medication 20 min prior as instructed, and the dental assistant had a dam attitude to start, starts questioning my mother who is clearly feeling the affects of the medication and asked who gave you the medication. Then as I walked my mother back she tells the doctor “we have a patient who is pre medicated and shook her head in front of me. When she asked my mother why she needed the medication which I’m sure is not in her job description she told me to go to the waiting room. Overall that dental assistant was very unprofessional and needs to be fired

Experiencia negativa: Horrible, absolutely horrible. Office staff act like they've never dealt with insurance before, I needed a root canal after they already put a temporary crown on a tooth that had a little piece break off. They only have an endodontist once a month, so I made and appointment for that one day, which was 3 weeks later mind you, only to have that dentist apparently not show up and my appointment got cancelled last minute. So I tried to get a referral to go to an outside endodontist, and it was the most frustrating process ever. Back and forth phone calls for DAYS trying to get an authorization number from insurance to get me the referral. They kept telling me they've never done it before and that I should call my insurance myself?! Absolutely ridiculous. FINALLY got what I needed after two days and about 30 phone calls. HORRIBLE EXPERIENCE. Oh They also text me non stop now trying to sell me cosmetic dentistry stuff, they're total scammers.

Experiencia negativa: I Don’t tend to write bad reviews but this is frustrating. We had an appointment confirmed at 2pm, we got there at 1:45pm and had to complaint to the front desk in order to be sent back at about 2:45pm. Everytime we come here is the same thing. The people in the office give the impression that they are laughing and making fun of people. The lady who calls to confirm appointments is rude. No costumer service skills. Doctor is good.

Experiencia negativa: Wait time was ridiculous, my appointment was at 10am didn’t get done or seen til almost 3 pm! Some of the staff was rude. Weren’t staffed properly. Didn’t really take into consideration how long they took and how many people were complaining. Most likely will never go back and switch dentists for my daughter!

Experiencia negativa: My daughter was supposed to have her baby tooth pulled from the general doctor in order to continue on with her braces and brackets. I was told it needed to go through insurance for approval and that they submitted everything and I have to wait for her insurance to approve it. Months go by and I hear nothing from anyone. I ask the office what is happening. They say that whoever told me that was wrong and I don’t even need the approval and she can get them pulled. They schedule the appointment a few weeks later for her to get them pulled. I show up for her to get them pulled on her appointment and they say once again that whoever did that was wrong and she now needed ANOTHER consultation and they would have to send for approval and that it would take ANOTHER 2-8weeks. This has been a very frustrating experience for myself and my child who has now waisted so much time with her braces treatment and nothing being done. The office staff failed completely on this one and gave us the run around for months which was a complete waste of time and my daughter is completely stressed behind this inconvenience. I feel they need better command or training on what is needed for extraction ect before they inform clients incorrectly

Experiencia negativa: Stay clear of coming to this place. They are more of sales team than a team of dentists/physicians. Dentist there told me that the best option for my broken tooth was extraction and implants but when I spoke to my Endodontist and she said my tooth is healthy and that I should try to save the tooth if I can before elective for implants. Turns out the implants were the $9000 option and they were motivated by money to give me their recommendation. I asked them for the cost of option1: root canal + brown build up and option 2 extraction + implant and they would only give me the cost breakdown for the implants and complained about having to do 2 cost break downs. Unbelievable. I can not recommend you run fast enough away from this place….

Experiencia negativa: Very long wait for appointments- dental, and orthodontic. Dental visit/ cleaning was fine when we eventually got in. Orthodontic consultation lasted about 5 seconds, “She needs braces.” And that was it. No details. No time spent with us, as there was a long line of people who also waited way too long for their appointments. Felt rushed and lacked any attention to detail or thorough explanation. Have already found a new Orthodontist.

Experiencia negativa: I just saw Dr. Andrabi. She’s an excellent dentist. I’m giving only two stars because they do not submit the proper requirements for insurance authorization of a procedure and it takes them forever - months to almost a year to get it done properly and get the authorization. I had to follow it up with them because the billers are not doing their job of submitting the requirements and one time they submitted it too late so it got denied. My husband also came with me to have another set of X-rays for the 3rd time because Denti-Cal said the X-rays are not clear. His appointment was at 4pm and they made him wait until past 5pm. On top of that, when we follow it up with the receptionist she was not even apologetic for the delay and answered in a rude manner like we were nagging her too much. They need to put more friendly people in the front desk who love their job and not someone who act like she is just forced to work and hates her job.

Experiencia negativa: Never in my life have I been so humiliated by your office manager Elia. She is disgusting and abusive by her language and the way she treats her customers. I have a dental plan That pays you and to be treated the way I have been in front of other people. Their waiting is appalling That pays you and to be treated the way I have been in front of other people. Their waiting is appalling just makes me. Sick you guys won't do anything about this. You'll throw it in the paper shredder file. And let her continue to belittle and disgrace people

Experiencia negativa: I've been going to the dentist for the 1st time at the end of March for extreme pain in my mouth on my left side. I saw a lady doctor for the 1st time after x-rays were done. She cleaned some of the tartar out of my mouth and said that was the problem. It didn't work the next time I was there was an april for extreme Pain I saw doctor Reyes a great dentist. Felt very comfortable x-rays were done again and then he told me that my tooth needed to be removed from the oral surge and the front desk told. Me that they couldn't schedule a consult until tell they received approval from my insurance keep in mind. This is the beginning of April. I am an extreme pain. Sick to my stomach have extrene headaches spitting up blood. such extreme pain I can't sleep my mouth hurts. It's swollen I spoke with my insurance Carrier yesterday. They said they have never received any type of request for approval ..yesterday. They expedited so I can have my tooth extracted. I was told the oral surgeon only comes in twice a month and the next time he'll be in will be June 13th. I won't make it that long I'm gonna end up in the hospital. I don't understand how this could happen I am in so much pain all. I'm asking is for the oral surgeon to handle this now or something to be done. I can't live like this I won't make it. I'm so scared.

Experiencia fantástica: My daughter’s and I have been coming here for over a year and I have had a great experience every time. Everyone has been very friendly and professional. The Dr.’s assistant and Dr. Multani have taken great care of of the 3 of us and I definitely recommend them! Thank you

Experiencia negativa: I wish I had looked at the Google reviews before I even walked in the door. I too had the worst experience with Elia the office manger. While going over the prices and treatment plan she angrily and very loudly screamed at me to get out of the office because I asked too many questions not to her liking. I immediately filed a harassment claim with the companies customer service department. I later received a call from another treatment coordinator and was told that they would not continue to see me. I was told that the entire office staff felt uncomfortable with me. I was also told that the entire office filled out incident reports but I had no issues with any other staff member. Before I left, I had asked the receptionist if this happens a lot and she gave me a look of fear. I requested an email with full x-rays and treatment plan and only received 1 panoramic x-ray of that day of treatment. Beyond unprofessional, rude and terrifying behavior. I will also be making a formal complaint against them to the state board of dentistry. If I could give zero stars, I would.

Experiencia fantástica: This office was such a refreshing experience. Everyone was very professional and so welcoming. The front desk answered all of my questions and made me feel comfortable. The doctors are so nice and made funny jokes to keep me calm during my operation. I 100 percent recommend coming here.

Experiencia negativa: Without colar comparison of my new crown to to teeth next to it they had made a new crown which the colar was very different and after 50 minutes of wait in the office and total of 30 minutes driving I have go back again 9 days later. Not happy.

Experiencia fantástica: Great experience! All the staff are super sweet. Randy did an amazing job on my cleaning. Thank you Karina & Nathalie for going above and beyond to make me feel welcomed and answer any questions I had. Thank you again!

Experiencia negativa: Your Ortho department had me brought back to the area to get the new retainer measurement done for my son and then asked me if I was the patient! They had NO CLUE my son was on the other side of the building getting his cleaning and filings I finally just told them to turn him loose as soon as the cleaning is done, which was supposed to have been at 4pm and wasn’t officially started until after 5:30, which was the scheduled start of his Ortho appointment I told the lady I talked to that I’m having my mother call over here to set up / finish whatever we need to do The fact that the phrase ”the right hand didn’t know what their left hand was doing” can be used here, and after SEVEN different forms of confirmation contacts? This is the most backwards operation I’ve ever seen, and I work in pro wrestling, podcasting, and for Disney!

Experiencia fantástica: Dr Acosta was Amazing! Having a life time with a private practice dentist who I loved, I was concerned with an HMO. My 1st HMO experience was not too good. Today with Dr Acosta I felt like I had the attention and attitude of a private practice dentist at Canyon Dental (an HMO) Listened, advised and cared!! Thank you Canyon Dental Group for bringing on Dr Acosta. I will stay with Canyon Dental because of him and look forward to my appointment in 6 months with him. I feel like my dental care is in good hand, once again.

Experiencia fantástica: Canyon dental group was so great to me! Sandi helped book me- Briana checked me in at the front desk. Randy took care of my cleaning and whitening. Natalie assisted and made sure I was comfortable during the whitening experience. Rose did a great job making sure my process was speedy and orderly. Sergio took my impressions for Invisalign. It was one of the best dental experiences -I would highly recommend Dr.Toor for your first visit and any dental needs your family may need

Experiencia negativa: Reviews were right, front desk is rude and that is the only reason why we are not going back there. I can’t say that much about the dentist because I was not allowed to enter with my 7 year old, so I never met him. They stopped me at the door and just let my kid in, telling me only the patient is allowed in a very rude manner, blocking the door with her self in the middle like I was trying to break in! I have no idea of what they did or not on my kid, just had to trust on whoever came after 20 mins. And told me she was fine and they kept me waiting outside for another 10-15 mins. Not counting the waiting time prior to be called in, I would say 1.5 hrs waiting when we had an appointment.

Experiencia negativa: The wait time is pretty bad. We had a 10am appt. Arrived on time, minutes to spare. We didn’t have masks so we waited in the car, we waited over 30 min, once called in I waited for my son in the car since we didn’t have masks, I had to call and see how much longer, coco really needs front desk training, but we left almost 11:30 am, he was just there for ortho. What’s the point of appointments?

Experiencia fantástica: All of the Doctors and amazing staff, made my experience very comfortable. Each and every employee went above and beyond to help me. In my 66 years I can’t say I have had a more stress free experience. Each Lady, took so much time with me. I can’t say I have ever had my needs met in such a wonderful manor. Each person took there time to address and resolve my issues. In the end my issues were met and resolved. I just can’t say enough about my gratitude for this Dental office. Thank you very much for providing me a form to express my experience.

Experiencia negativa: My daughters treatment has been extended 6-12months due to poor scheduling and delaying treatment on part of the office. I am now told I have to pay an additional monthly payment for this. Ridiculous! This should be covered as we have gone out of our way to come in when your office is available and wait regularly 1-3 hours wait time to them have 5 minutes of work done to my daughter. We’ve had to deal with this for almost 3 years!!

Experiencia negativa: Elia the office manager for Otho is extremely unprofessional and rude. I have been inquiring about a form that needed to be filled out months ago never got a call back. When I asked her in person today about the form, Elia spoke over me and in front of patients, and young children yelling and arguing with me about the reason she couldn’t call me back. Stating she was too busy. I then asked her when the form would be ready and when the doctor would be available to fill out the form. She looked at the schedule and then let me know the Orthodontist would be back in the office until the end of the month. Elia is very unprofessional. It seems like she doesn’t like her job and she’s unhappy to be at work. From her response, to her appearance. Elia is the type of employee that is lazy and definitely not willing to be of any kind of help. The office staff are rude and there’s a new Orthodontist every time you get seen.

Experiencia negativa: Most of the staff here are very nice, professional and willing to answer any questions you may have but I gave two stars because there was one lady in particular who was very rude and condescending to me and it was the lady the does the scheduling for the oral surgeons. I'm going to avoid her the next time I come back.

Experiencia fantástica: I had a tooth extracted by Dr. Andrade. She has a very calming nature. She put me at ease during the entire procedure. I followed the instructions I was given. I did not experience any pain.

Experiencia negativa: DONT GO HERE! they’re unprofessional and have had many complaints including myself. they constantly switch out orthodontists so they’re never aware of your case and are backed up on work to do. they take forever to attend you and scam you over your money. trust me don’t go

Experiencia fantástica: My experience here has been so far, better than at any other place. The staff and doctors/dentist are very kind. And Randy did a really well job with my cleaning. Highly recommend this place

Experiencia negativa: Walked out of an appointment today after waiting over 45 minutes, and watching multiple people that came after me being called. Only after I inquired as to why I wasn’t being called, when I was on time did they call me back. Ended up rescheduling due to a meeting (after all I waited for almost Ann hour). I’ll try one more time, but another 1 hour wait and I’m off to find another dentist, there are too many options in the SCV to put up with bad service. And for the record it was not busy, there were like three people in the lobby, including me!

Experiencia negativa: Work can be done in a more timely manner every employee was cracking jokes instead of working, I was there for over three hours. Also I was charged an arm and a leg for a check up Conflicting diagnosis from doctors made it confusing and very discouraging to come back.

Experiencia fantástica: I went there because I have to get some extractions done and they made it so easy for me to transfer over and the oral surgeon was nice enough to tell me that if they called my insurance company that I wouldn't be able to get all the extractions so unless I was in pain it would make more sense waiting for the referral so I could get them all extracted. Which makes way more sense to me than having to only get one or 2 and having to go back for the the other ones. So they said they would call me when they got the approval from my insurance company.

Experiencia fantástica: Walked in close to closing time with the wrong PCD and they called up my insurance and switched it for me so I could get treated same day. Natalie took my x-rays efficiently. I think she used a child sized oral podium for me because it was definitely less uncomfortable than the usual mouth xray. Doctor Andrabi told me that at the current rate I would grind my teeth to stubbs by the time I’m 40 which was sad but the truth hurts sometimes.

Experiencia fantástica: I was in need of finding a family kid friendly dentist after experiencing a handful of nightmare offices I’m blessed to have finally found this office . Went into the office today as a new patient with my 4 year old and was skeptical at first but just by walking in I could tell I was in good hands . I want to go out of my way and say Natalie was the best with my son ! He’s normally a shy and timid boy who’s scared of going to dentist and she had him talking and giggling the whole time. She definitely is the best there is, never have we ever been treated with such care and kindness he’s so eager to come back for his next appointment! Definitely recommend 1000/10 to bring your little ones and yourself to be seen here .

Experiencia negativa: Every visit we’ve had, there has been a front office person who was unbelievably rude and seemed as though they hated their job. I was trying to hang in there, as the dentists are nice and there’s never been an issue with any of them, however we’ve had our last straw with the coldness of some of the front office personnel. Also, my son had a cavity filled and I overheard one of the assistants asking my 7 year old son “really? Really?”, in a very frustrated way as my son was scared and crying under anesthesia. Such people such NOT be allowed to work with children. Today my daughter was recommended for ortho. We will not be going back.

Experiencia negativa: If I can give them a Zero I would. They are absolutely the rudest and unprofessional individuals to talk to via phone and in person. I absolutely don't understand why the whole staff haven't been replaced. I can get better respect from a class of toddlers then this establishment ever could. They are greedy for money and lack the right set of professional skills. DO NOT WASTE YOUR TIME HERE.

Experiencia negativa: I had worst experience I have ever had in my life at a dental office. staff are extremely unprofessional, talk about personal political, beliefs, stereotype people and gossip in the office these people need to be more compassionate, work on being more friendly & educational when it comes to medical care and work on customer service and interpersonal skills! I’ve never felt so mistreated in my life we have filed with the dental bureau & considering a lawyer for lack of care. This is not the first time we been uncomfortable at the clinic but this will be the last. I never could understand how someone enters the medical field with such poor lack of intent to help people .

Experiencia negativa: Waited over 75 mins during my first appointment which was at 2pm, finally had to leave after waiting until 3:15. Did not even speak to the Dentist. Front desk did not mention they were backed up. Most likely won't be going back to this place.

Experiencia fantástica: I read the reviews before going to Canyon dental group. Most were positive, but a few negative. I decided to give it a try for my new dentist. I'm happy I did. Everyone was extremely friendly and helpful. Wait time to do xrays was about 10 minutes. I saw the dentists about 15 minutes after that. The waiting area had a lot of purple too. Everything was smooth, little to no wait time and everyone was so nice. It was a pleasure to go there and I will Make this my new dental office. I did not experience any of what those negative reviews mentioned! Excellent job to everyone at Canyon dental group!

Experiencia negativa: I went in there for an impacted wisdom tooth along with my daughter, was advised before making the appointment that they offer anesthesia however they were not clear that they didn't offer sedation. The dr came in went through another issue that I have that I already know. Didn't ask me why I was there, told her assistant the treatment plane then went onto the next patient. There was 1 dr for God knows how many patients, she could care less why I was there, once I told her why I was there I was then advised they don't offer sedation. Don't waste your time they can care less about you all the want is your

Experiencia fantástica: I have always hated going to the dentist after a bad experience, but I got referred to this place by a family member and I'm more than happy. Dr. Andabi and Natalie Diaz were super professional and very kind I had a tooth pulled but they both did a great job and made it not such a terrible experience. Thank you guys the staff here is great!

Experiencia negativa: There were red flags from the very beginning. I received 4 calls before the appointments asking me to reschedule. During my conversations, the staff couldn't pull up my dental chart and started naming patients names with my date of birth (which sounds like a HIPAA violation). After all the calls and the many conversations with various staff members, we scheduled three members of my family for today's visit. When we got there, one of the ladies in the front was rude. Beyond her attitude, the lady decided to "train" the rest of the team along with the whole waiting room and started naming our names loud enough for the whole room to hear. The waiting room heard names, primary on insurance, relationship to primary insured, etc., Which was unprofessional and also another probable HIPAA violation. When my daughter was called, a child, I was told I couldn't go back with her, which made me uncomfortable. Why wouldn't a parent be present to witness their child's dental experience?