Aspen Dental - Cedar Rapids, IA

Experiencia negativa: Had an appointment for yesterday was going to be 20 mins late because of a car accident.( wasn't involved but stuck behind it) They made me reschedule for today at 11. Still sitting in the waiting room at 1130. Good thing the Dentist is great. The scheduling is ridiculous. Sitting here watching people walk in and go right back.

Experiencia negativa: Will never go to an Aspen Dental office again! I’ve been in pain with a broken tooth for a few weeks had a appointment with Aspen Dental on Edgewood rd, my bank account was hacked the week of my appointment, credit and bank cards were cancelled and reordered, they would not continue with my appointment and made me reschedule the appointment out for another 2 weeks, I have dental insurance, I also had multiple appointments scheduled to have teeth pulled and 4 implants with dentures planned, over $12k dollars worth of work and they wouldn’t bill me for the $168 dollar tooth extraction! Horrible customer service! Took me 3-4 days to get them to send my prescription to the right pharmacy, and then come to find out I didn’t even need to pay for the appointment I had $2,300 in financing available so there was no purpose in the receptionist rescheduling the appointment to have the tooth pulled! I have no cancelled all future appointments with them and will never go back!

Experiencia fantástica: Very professional and very friendly had an emergency problem and they fixed same day and what I feel was a reasonable price thank u

Experiencia negativa: Of the last 3 times I’ve scheduled with aspen, 2 of them I was told the appointment needed rescheduled the day before the appointment. Ridiculous.

Experiencia fantástica: I was here from out of town and had a super horrible toothache. I can't remember everyones name but everybody in the office was extremely nice and helpful from the front desk rep to the dental assistant to the Dentist himself. Very thankful for the help and kindness they gave me especially while in so much pain I would definitely recommend.

Experiencia fantástica: Crystal did a fantastic job with my care

Experiencia fantástica: Abby asked if I wanted chocolate or mint for polish. I said mix. Awesome and fun

Experiencia negativa: 1st appointment took over an hour half and then I scheduled a cleaning because they don’t do that with your 1st appointment. They have then rescheduled my appointment 3 times and I’m now well overdue for a cleaning and they can’t get me in for 6 months.

Experiencia fantástica: Crystal was friendly, professional, and made the visit quick and comfortable. Great experience! Abby was amazing! Super thorough, gentle, and made my teeth feel the cleanest they’ve been in a long time. Really appreciated how friendly and professional she was.

Experiencia negativa: Not very helpful or friendly when trying to set up appointment. Often need to reschedule preplanned appointments the same week and won’t have openings for 5 + months

Experiencia fantástica: New to the area and needed to a checkup. Everyone I interacted with from scheduling through the appointment were kind, helpful, and kept things moving. Crystal and Abby were great to work with for x-rays and cleaning. Dr. Chamberlain was very clear in conveying information on my smile and next steps.

Experiencia fantástica: Quick and very knowledgeable. Kenzie was awesome. She listened and took care not to cause anymore pain. They got me in right away and made sure I knew all my options and helped me decide what’s best for me.

Experiencia fantástica: My first visit.So far nicer than last two places.The last did great job but they don't take my insurance. Aspen does. They were all very nice. My dentist for many years at another office retired and was replaced by a very mean creature from hell and so this place was wonderfull and closer to home.

Experiencia fantástica: Crystal Made the experience comfortable :) and kept me laughing

Experiencia fantástica: I'm the first to admit, dentists scare me to death. Crystal and Abbie made this the most seemless visit in honestly, my entire life. I can't thank you enough for helping ease my fear, being understanding and make me want to return without pressure!

Experiencia fantástica: Crystal was very nice. I was nervous since it was my first appointment but she kept me informed and was very warm and welcoming the entire time. Also front desk was very kind

Experiencia fantástica: Crystal was very help working around my gag reflex. Very patient and kind. Would recommend to anyone who’s anxious about the dentist’s

Experiencia fantástica: Crystal did a great job, very outgoing!

Experiencia fantástica: I WANT TO LET EVERYONE HOW KIND AND CONSIDERATE EVERYONE AT ASPEN WAS TODAY, THEY WERE GREAT AND THE SERVICE WAS PERFECT.

Experiencia negativa: I had an appointment scheduled, they called me 10 minutes before the appointment that I had to either cancel or reschedule because I was not their 15 minutes prior for paperwork that was sent to me that morning through a text link to fill out so I didnt have to come in 15 minutes early. ( Nothing in my email, the text reminder, the voicemail that morning or the phone call that morning there was never a mention of a 15 minute arrival) I asked why I was never informed to arrive 15 minutes early and was met with "you have to reschedule or cancel bc you wont be seen today". The lady was rude on the phone and refused to answer why I was being turned down, I then asked for her name and she hung up on me. The whole interaction was very frustrating and I felt like I was not cared for. In fact I am actually happy that did happen because why would I want to go to a place of medicine practice that performs on you and treat you like that as a patient. I called to reschedule for another day at a different location and the lady I spoke with on the phone was super apologetic and explained that in the 7.5 years she has worked for Aspen she has never heard of anyone ever treating a patient like that before. I would happily exercise everyone to no longer use this location, I know that I won't.

Experiencia fantástica: Crystal was very informative, friendly, supportive and non judgemental

Experiencia fantástica: My mom is 99 and needed a denture reline. Crystal and the team at Aspen made her feel Wonderful. Thanks for the great experience. Lynne

Experiencia fantástica: Had a great experience at Aspen dental.my smile is so much prettier. Thank all of your team,for the good work

Experiencia fantástica: It my first time here with them and they really good and take care patients really gentle and respectful I really love how they treat me here. Really above and beyond.

Experiencia fantástica: Crystal was amazing :) super nice and understanding

Experiencia fantástica: The staff here is great. Fast and professional, two good qualities to encounter!

Experiencia fantástica: It's a great place! Dr Josh and Kenzie were awesome!!! Had teeth pulled and a partial made. Fit perfct!! Great place to go!!!

Experiencia fantástica: can’t say enough positive things about the great assistants at this office, but have to shoutout DeMya for her positive attitude and knowledge!!

Experiencia fantástica: Had a great experience. DeMya was comforting and so attentive. She is a gem.

Experiencia fantástica: Abby is an exceptional dental hygienist who displays professionalism, kindness and provides education! She is truly an asset and by far the best hygienist I have ever been to!

Experiencia fantástica: Kenzie makes me feel very comfortable and relaxed with energy that is upbeat and efficient. My fav❤️

Experiencia fantástica: The team at Aspen Dental is TOP NOTCH! All are very professional and kind, especially Abby. 5 star staff and service!

Experiencia fantástica: My smile was broken but Abby fixed me up. She recommended some exciting products to keep my smile white and breath fresh.

Experiencia fantástica: I had a great experience dealing with Kenzie. She is very professional and will definitely be coming back.

Experiencia fantástica: Kenzie is amazing - so friendly, patient, and reassuring. She explaines everything clearly and helps ease the nerves of her patients.

Experiencia fantástica: Kenzie and the Aspen crew were very polite and professional to work with. The service was exceptional and they make the the dental experience much better than would be expected!

Experiencia fantástica: Kenzie is a great assistant! Very professional and quick. 10/10

Experiencia fantástica: Kenzie did an amazing job with the exam and x-rays! 5 stars for Aspen Dental and Kenzie!!

Experiencia fantástica: Great experience! Explained step by step and answered all questions! Highly recommend Avary and Dr. Chamberlain!

Experiencia fantástica: Experience was straight forward and painless. Staff was very pleasant. DA Demya was amazing, very nice and explained everything very well. Visit went very well.

Experiencia fantástica: I recently had an unexpected dental emergency and needed to be seen right away after losing my dentures. Over the past two weeks, this office has been incredibly responsive and accommodating during a very stressful situation. They were able to get me in for an emergency appointment the next day, explained everything clearly, and made sure I understood my options. Crystal was patient, respectful, and efficient, and I genuinely felt cared for throughout the entire process. I appreciate the level of professionalism and support she provided during a difficult time.

Experiencia fantástica: Kenzie was amazing helping me through the procedure from beginning to end!

Experiencia fantástica: The staff here is great!! Always super friendly. I saw Abby, Noemi and Dr Chamberlain today.

Experiencia fantástica: Crystal was super nice and helpful. Recommendations all the way around

Experiencia fantástica: I’ll be the first to admit that my relationship with the dentist is not great… at all. But the people at Aspen Dental make coming to the dentist less intimidating because of their attentiveness and understanding. Kenzie and Dr. Chamberlain were amazing!

Experiencia fantástica: Great first experience at Aspen Dental. Got in and out fast and the people were very polite.

Experiencia fantástica: Kenzie and doctor chamberlain were amazing. They kept working on my crown for my front tooth till it was perfect!

Experiencia fantástica: First time at Aspen Dental and it was a great experience. Friendly staff, professional service, and everything was explained clearly. I felt comfortable the whole time. Highly recommend!

Experiencia fantástica: Abby, amy, and Noemi were a joy to be around made the experience very welcoming and easy. I will definitely be coming back to this location thanks to them

Experiencia negativa: I went in to get a price quote for partials. I waited at least 15 over my appointment time. After x-rays, I was taken back to the exam area and the tech took some more pictures of my teeth. She left and I waited for the dentist. I waited about 15 minutes before the tech came back and said the dentist was running behind because of a difficult problem. I waited another 20 minutes before anyone came by. I was told I would have to have 2 other procedures before they could consider doing the partials. Since, my insurance is not accepted there I am paying out of pocket. I was told I could get a consultation with someone to help with payment. I never saw anyone. I was shown the door after I was given an appointment for a cleaning. I never got any answers I was hoping for. I felt all they saw were $$. I will not return.

Experiencia fantástica: Crystal was absolutely great!!! Kind and went above and beyond!!! Very impressed!!!

Experiencia fantástica: Fit me in on short notice for an extraction friendly staff and accommodating

Experiencia fantástica: Crystal made it really quick and easy and they have cool cameras for imaging. Definitely worth coming in for consultation.

Experiencia fantástica: Dr. Chamberlain and Kensie were great they got me in right away and out in an hour. They put a new insert in my lower denture. I am very happy with the results. Thank you

Experiencia negativa: Terrible service. Ruined my teeth and then tried to charge me for your errors and chipping my teeth. Overcharged as well beyond payment plan

Experiencia fantástica: I hadn't visited a dentist since I was a kid and now as an adult with insurance for the first time it was time to fix my smile and Im so thankful I came here! I was petrified but everyone here was so warm and welcoming and make me feel so seen and accepted! From my first xray struggles with poor T and Lauryn who had to deal with my terrible gag reflex to my first step of fixing my smile! Dr. Shach and Lauryn were so warm and friendly and made me feel like we had all the time in the world and didn't rush me through the daunting surgery. They answered questions I didn't know i had, gave me a goodie bag full of everything I could need for healing (even a cold compress!)and made sure i knew to contact them ASAP with ANY concerns. Lauryn giving me special attention when I was nervous and keeping me occupied and distracted when I needed it. They are so good at making sure I didn't feel like like a bother and take the time at every appointment during my healing process to make sure I know what's going on and comfortable with all the steps. Coming in for my follow up appointment I got to meet Connie who was more than happy to answer my last minute questions and gave me additional info I never would have thought to ask but is SUPER HELPFUL! T even came in to check on me when she happened to walk by and see me. Shes so genuine and sweet and wanted to know how everything was going. Everyone in the office seems to remember me by name without my prompting and I dont feel like a random patient among the hundreds they must see weekly. They recognize me at a glance and are all to happy to check in and provide encouragement. Make an appointment. It'll be the best decision you have ever made!

Experiencia fantástica: Dr Chamberlain did an awesome job. Nice team worked as one. I will definitely be back!

Experiencia fantástica: Assistant on top of things A+. Dr did special fillings and I had difficulty telling them from my teeth. Excellent job. Wish I had done them sooner. Great experience! Would refer Dr Chamberlain and team. 5/5!

Experiencia fantástica: The people that work there are really nice and dentist and nurses are clean and helpful. Amy and Autumn were very helpful with the financing. I can't wait to enjoy my new smile.

Experiencia fantástica: I am happy with how the appointment for my crown preparation went at Aspen Dental-Cedar Rapids. Crystal was excellent at answering all of my questions and making sure I was comfortable throughout the procedure. She did a great job preparing the temporary crown. Dr. Chamberlain was skilled preparing my teeth for the crown. Their calm nature and confidence put me at ease.

Experiencia fantástica: I had such a great experience thanks to Demya! She was incredibly kind, professional, and made me feel completely at ease from the moment I sat down. You can tell she genuinely cares about her patients—she took the time to explain everything clearly and made sure I was comfortable the entire visit. It’s not always easy going to the dentist, but Demya made it a smooth and positive experience. Definitely one of the best dental assistants I’ve ever had. Highly recommend!

Experiencia fantástica: Today was my 3rd appointment w Aspen Dental to do the molding for 2 crowns. Crystal was absolutely wonderful & such a beautiful person! My temporary crowns fit & matched perfectly!! She & the dentist worked so well as a team! I am so happy that I was directed to Aspen Dental & finally able to get my teeth fixed the right way! It's been a long time coming & I am so thankful for Aspen Dental & their team!

Experiencia fantástica: Crystal was great when I had my appointment. She was very attentive, polite , sweet and got the job done. Thanks Crystal!

Experiencia negativa: This practice has terrible patient management. My appointment was cancelled 3 times in the span of 4 months. They proceeded to not take responsibility for their screw up and blamed their machine. If you value your time I recommend seeking another practice.

Experiencia fantástica: The current staff on Edgewood Road in Cedar Rapids is head and shoulders above the group from 2022. I will recommend them.

Experiencia fantástica: Crystal is the best. She remembers who I am every time and is so pleasant to be around. Aspen dental is fantastic with a great staff, clear and helpful with affordable billing. Crystal (dental assistant) welcomes me. Makes sure I know what’s going on and makes the experience overall pretty easy.

Experiencia fantástica: Had a tooth pulled today. Avery the technician was a sweetheart. Dr. Chamberlain made the whole experience of the extraction painless. Between Avery and the Doc everything went smoothly. Also I found out while in the chair my insurance no longer covered extraction. The young lady at the front desk let me know they would not charge me. I let her know how great full I was. I couldn't of went to a better place then Aspen Dental. Now I will be looking for a new insurance company

Experiencia fantástica: I was very impressed with Avary (DA), Abby (HYG) & Dr Chamberlain on their abilty to do their jobs in a very fast and professional manner yesterday. They also were excellent in communicating on what was going to happen and what to expect on my upcoming procedure.

Experiencia fantástica: As always amazing treatment and quick and easy with great hospitality!

Experiencia fantástica: Awesome experience first time! Kenzie was great and kept me company the whole time, will be back!

Experiencia fantástica: They were great Crystal explained everything really well.

Experiencia negativa: Way to expensive normal people can't afford that's why no one goes to dentist anymore

Experiencia fantástica: Kenzie is very sweet and attentive. She walked me thru each step before they did anything. Really enjoyed my visit!

Experiencia fantástica: Doc. Was very good painless visits. Loved the staff.

Experiencia fantástica: It was my first time at Aspen Dental today. Avary took a battery of x-rays and Abby took measurements of my gums. Then I saw Dr. Chamberlain who checked my teeth and took the time to talk to me about them and any concerns I had. All in all, a very pleasant experience with a top-notch group of people. I look forward to having them meet all my dental needs going forward. Give them a try! They’re great!

Experiencia fantástica: Crystal was absolutely amazing with my mom on her visit today. To get my mom to smile takes a special person to say the least

Experiencia fantástica: Thank you to Crystal for taking care of me and being very friendly and informative. Appreciate every appointment I have here.

Experiencia fantástica: Crystal did amazing, I came in feeling frustrated and full of regret to be honest, but crystal was able to help me out majorly. Thank you so much.

Experiencia fantástica: My Dental Hygienist Abby made me feel a lot calmer about my procedure made me feel very welcome and comfortable joking around with me and explaining my questions in a very simple way I could understand and made the experience much better and easier

Experiencia fantástica: Avary is amazing! She takes time to explain the steps as she goes.

Experiencia fantástica: Kenzie is tops with making me comfortable with a new doctoring facility and Im looking forward to Abby's and Dr Chamberlain's skills putting my choppers right on my 2nd appointment.

Experiencia fantástica: I saw Abby when I went and she's great!

Experiencia fantástica: Very kind and professional staff. The hygienist Abby treated me with care and made sure I was comfortable throughout the procedure. Affordable clinic and quality services.

Experiencia fantástica: Abby was very professional. She made me feel comfortable. Thx

Experiencia fantástica: I got my teeth cleaned and all the staff were great. The hygienist Abby was extremely nice and personable and really made the experience enjoyable! Definitely recommend Aspen Dental.

Experiencia fantástica: Abby was great with my visit today,she was very thorough, professional and understanding. She did an exceptional job.

Experiencia fantástica: Avery and Kinze are amazing with patient customer service and doing their jobs.

Experiencia fantástica: Abby was excellent during my appointment and I thank her very much for putting up with me.

Experiencia fantástica: Crystal and the whole staff were amazing. Been to multiple dentist and this is by far my best experience 10/10 would recommend

Experiencia fantástica: Kenzie and Avary and Abby are amazing worker's I'm so glad we found this place. 10 out of 10 would recommend.

Experiencia fantástica: Abby is a wonderful and fun hygienist. She is always a pleasure to interact with and very skilled in her craft. Dr. Chamberlain was nice and personable and took time to answer my questions. Noemi was speedy and helpful and accurate with my billing

Experiencia fantástica: Had my 6 month check up, Abby was my Dental Hygienist. Abby was kind, friendly, and understanding. She did an excellent job for my cleaning. Staff there is friendly and easy to talk with.

Experiencia fantástica: What can I say! The folks at Aspen Dental get 5 stars! They made me feel like I was the most important patient! Avery, Abby, Noemi and Dr Chamberlan are a great team! Thank you all for helping me with my emergency situation! Jennifer Parr - Vinton

Experiencia fantástica: Very nice and professional. Avery was an outstanding helper while dr.chamberlion did an outstanding job getting my teeth right...perfect team. Outstanding!!!!!!!!

Experiencia fantástica: Abby was very helpful and informative during my visit! 10/10 service!

Experiencia fantástica: The care team was absolutely wonderful, kind, caring, and compassionate. They answered all my questions and concerns to help get the best care for my teeth.

Experiencia fantástica: Amazing experience!! Especially as someone who has dental anxiety!! Everyone was super friendly and helpful!! Definitely will be going back!!!

Experiencia fantástica: I've had really bad experiences with dentists in the past and this has to be the best dentist I've tried maybe ever. Abby was calming and understanding and made me feel comfortable through all the procedures and steps. This will be my new spot to come to regularly!

Experiencia fantástica: They explained my treatment options clearly, offered honest advice, and provided quick estimates that helped us decide with confidence. We scheduled treatment and were pleasantly surprised by the cost.

Experiencia positiva: I had to reschedule my first appointment after waiting over an hour for the dentist or hygienist to see me. However, I only had to wait 30 minutes on my rescheduled appointment.