Little Elm Dentistry

Fantastic experience: Dr. Phen and Assistant, Sam really put on the smiles that build confidence. Sam is ideal, in a way that he expresses himself and provides interest and enthusiasm for my visit. He explained some dental charts that I was interested in. Thank YOU! Dr. Phen looked carefully at my teeth and made corrections in my dental bridge He is an expert! Thank YOU.... I am more comfortable, Thanks!

Negative experience: Very bad experience, Inconsistent diagnoses here — one doctor said I needed a crown, another said root canal for the same issue. When I questioned it, I was brushed off and had to wait 3 days for a callback, which again said root canal. On top of that, I had to call six times just to get my billing receipt. Poor communication and lack of consistency — I'd get a second opinion before committing to any major procedure here.

Negative experience: Update: The staff is wonderful and the office is very clean, but their billing practices are highly concerning. I have a DHMO insurance plan, which guarantees specific, lower copay rates. Despite this, the office completely disregarded my plan and overcharged me, billing me what felt like full, regular prices. I called them afterward to address being overcharged and some of the amount was adjusted. Furthermore, their check-in process lacks transparency; patients should be able to see exactly what they are signing directly in front of them. To make matters worse, while waiting at my appointment, I overheard an older patient complaining about the exact same billing issue. Great dental care, but they are not honoring contracted DHMO fees. Watch your bills closely

Fantastic experience: I was so pleased with Dr Phen’s service and he was so kind. And Jada was very kind as well. They took good care of me!

Negative experience: !!!DO NOT RECOMMEND!!! I went in for a routine teeth cleaning that was covered by my insurance, but they would not perform it because my gums were swollen and tried to pressure me into a $130 laser treatment first. They sent an insurance lady in and it felt like I was at a used car dealership haggling over a teeth cleaning. It was more like a sales pitch than a dental visit. In my opinion, the focus was on upselling expensive procedures rather than providing the covered cleaning I came in for. I left disappointed and will be taking my business elsewhere. Consumers should proceed with caution and read the reviews because I am not the only one with this experience.

Negative experience: I had a disappointing experience at this office during my first appointment. The staff was professional and courteous, but they were persistent that I owed a copay. I explained multiple times that my dental insurance does not require one. Rather than pay what I believed was an incorrect charge, I chose to leave my appointment without receiving treatment. After leaving, I called my insurance company and they confirmed that my plan does not have a copay. When I called the office back, they admitted they were using an expired insurance/copay sheet that was two years out of date (2024). I was also told that if I could prove I didn't have a copay, they would waive the charge. Having to prove I don't owe a copay while in-network is not good business. My insurance company then contacted the office directly, verbally confirmed my benefits, and provided documentation showing that I did not owe a copay. My insurance went above and beyond to make sure I wouldn’t be incorrectly billed for a covered service. While I appreciate that the staff remained professional throughout the interaction, patients should not have to prove that an office's billing information is incorrect. A practice with such a strong reputation should have up to date insurance verification procedures in place. I hope this is corrected so future patients don't have to leave an appointment and spend their own time resolving a benefit.

Fantastic experience: I cannot say enough about the staff at Little Elm Dentistry! From the moment you walk in you’re greeted by a familiar and friendly face! The hygienist and dental assistants (Barb and Brittany) are kind, friendly and welcoming. Dr Phen is awesome! He’s friendly, funny and compassionate! I recommend LED to all my friends, family and clients. I joke with my friends and clients that going to LED feels like a day at the spa because it’s such a wonderful experience.

Fantastic experience: I had a very difficult situation that happened with a former Dental company that left me very upset and gun shy when it comes to Dental care. It was suggested by a family member to visit Little Elm Dentristy and and Dr. Yates to see if there was something that could be done. When I went to see Dr. Yates, they not only got me a refund from the previous Dentristy they were able to help with the Dental work I needed. Barbara is an excellent assistant to Dr. Yates and I'm looking forward to seeing what the future holds for us.

Fantastic experience: Dr Bera Yates was great. Very knowledgeable, professional, thorough and a great personality. I would and will recommend Dr Bera Yates and Little Elm Dentistry to anyone that needs great service.

Fantastic experience: This is a great place to go take care of your teeth. The team was very professional examining and providing with solutions by priority. I had to do periodontal root cleaning and many major things and Dr Phen, Barbara and Brittany and Divya all did a great job, I felt that I was in good/safest hands. All the people here were very gentle and kind to me. They explained very well what was going on. Thanks to Litttle Elm Dentistry! Will def recommend to friends and family.

Fantastic experience: Great dentist and staff!! Best in the area!

Negative experience: Once dr Liao left it became terrible and front desk staff are very rude unfortunately and condescending despite scheduling you wrong ‍♀️ and they force you to get deep cleaning with a laser and charge you extra for it so don’t cave and let them do it.

Fantastic experience: I enjoy the girl who cleans my teeth. She has a gentle hand and doesn't dig in. At other places I've had them run the pick or grinder right over my gum and make it bleed and they call it sensitive gums. Lol but this young lady takes her time and is easy to talk with in between the suction hose

Fantastic experience: Barb, Dr. Phen, and the crew will take excellent care of you!

Positive experience: EDIT: I used to like coming here and usually have a good experience with all of the staff. Today, I called the front desk to ask a question about my husband’s appointment as I am the one who handles the finances and I did not attend with him in person. The lady helping me acted incredibly annoyed and was rude. I like the dentists here, but it’s not worth being treated that way. I highly recommend going here! I switched dentists after being unhappy with the last place I was at and I’m so glad I did. The staff here is wonderful and friendly. They are super knowledgeable when I have questions about insurance and I feel listened to when I explain any problems or pain I’m having.

Negative experience: I was a new patient who called several times to see if I could get a callback for the X-rays I dropped off so potentially I could get referred to their endodontist but Dr. Yates and his team never considered to update me or let me know whether I need to take additional X-rays or not. Very poor communication from this office. Now, my tooth still hurts and have to find a new provider.

Fantastic experience: Little Elm Dentistry was very professional, kind, and informative. The process didn't feel rushed and I the staff was very welcoming. The office manager, the dentist Dr. Nathaniel Phen, and the dental assistant Kerrin were efficient and knew what they were doing. I'd recommend this clinic to anyone looking for a dentist to call home. I'll be going back.

Fantastic experience: Very professional and caring. My questions were answered in a way that it was easily understood.

Fantastic experience: I was really nervous about having to get a root canal. I don’t really love going for dental work ever but this place might have changed my mind. From the Front desk to the Dental staff everyone was incredibly friendly, so personable, making sure I was comfortable was a huge concern for them. So proficient with my crown as well. I felt like a won the lottery when they could have it all done in the same day. I highly recommend this office and hope my review helps someone feel a little less anxious about their appointment here.

Fantastic experience: Extremely friendly staff, had me in and out for a filling within an hour. Would recommend!

Negative experience: ****I would rate this 0 star if possible****please read before you come here. UPDATE APRIL 2026 I I came here looking for a new dentist in this area to do some work on me and the dentist was fabulous and then that's when the nightmare started. The office charged me $100 to set up an appointment and then told me that in order to use my insurance. I would be penalized a $500 lab fee per tooth to use my insurance. My insurance called me and said that they cannot do that per the contract. That is very confusing. I was shocked to hear this and my insurance said that this place is not following the guidelines and then emailed me the guidelines that this dentistry is supposed to follow but it is not. They advised me that providers have to follow the rules. I brought this to the manager's attention to which she said to use our insurance you cannot get any work done here with your insurance WITH OUT FEES. You can only get a cleaning done with insurance. That is so horrible. WHAT'S THE POINT OF INSURANCE IF THEY DON'T USE IT HERE ACCORDING TO THE RULES AND GUIDELINES AND THEY MAKE YOU UPGRADE TO SOMETHING THAT'S NOT AS GOOD AS WHAT YOU CAN GET FROM A DIFFERENT DENTIST!!!!!!! They automatically upgrade you to things that are actually downgrades and try to upsell them to you out of pocket rather than doing what dentists have been doing forever. This place is extremely disappointing. I had a terrible experience. Don't honor prices, don't answer their phones in a timely manner, they straight up want to not use insurance to make more money. This place is all about $$$$$ and not about your health. 0/10 The business asked I call which I did and it was no help. Update!!! Found a new dentist who said I only need 1 filling, not 3 crowns. WOW.

Negative experience: It’s really unfortunate to leave this review but I need to share my recent experience with Little Elm Dentistry. As I finished my last cleaning appointment, I made the following one for 6 months later. My appointment was on Friday 4/24. I took half day off work for this and when I pulled up to the office, there was a sign on the door that said “Closed for training”. I was very confused. I didn’t receive a text, email, phone call, or a voicemail that the office would be closed. The last communication I got was an email on 4/18 asking me to confirm my appointment. From the car, I called the office in hopes of catching someone inside to get an explanation. I got the answering service, and they explained that the office was closed for the day. Again still confused, as I never got any communication of this, I asked when my appointment had been cancelled and they said it was cancelled the previous week. I called the office today, 3 business days later, to get an explanation and the front desk lied and said that they called me on the 20th. I have no record of a call and no voicemail. I understand that mistakes happen and at times things get overlooked but instead of being apologetic, the front desk was incredibly rude and combative. I spoke with an assistant, who’s name begins with B, and then a woman who’s name begins with F, who was equally combative. I asked if I could speak with my dentist, Dr. Phen, and they said he has nothing to do with this. He doesn’t deal with his scheduling. I beg to differ. I think if my front desk was representing my office like this, I think he would want to know. He should absolutely know why he’s losing a client. I didn’t have any issues with my Doctor. I showed up to my appointment on time. The unacceptable behavior of the front desk is what I can’t tolerate. Little Elm Dentistry Doctors need to take a hard look at how they’re being represented by their front desk and how their clients are being treated. Shame on you for your horrific behavior and damaging client service. Dr Phen, I asked to speak with you and I was told it wasn’t possible. I think it’s important that you know this.

Fantastic experience: The staff at Little Elm Denistry is awesome! I entered feeling a bit nervous; however, from the time I entered and was checked in by Keisha the uneasy feeling dissipated. Every staff member were extremely kind and caring. Dr. Phen was very patient, kind and knowledgeable. He mapped out a plan for my dental care. I can’t say enough about the excellent and thorough care I’m receiving here at Little Elm Denistry. If you’re in need of a good dentist, this is the place to go!

Negative experience: Today this dental office lost another patient and from what I hear this is not unusual these days. I have never in my life seen a business go from as great as this one once was to as atrocious as it is today. The first time I walked in there a few years ago it was amazing - really geared for taking great care of patients. As time went on they have devolved into just another churn and burn, no class, no care, no personalized service operation which is most acutely realized through their incredibly unprofessional front desk staff. The standards they once held themselves to are now totally gone. I generally am the type that likes to just go with the flow and am not bothered by rude and inflexible customer service ( I don't think I've ever given a negative review anywhere) but the team at the front desk is so bad I have had now two ridiculous interactions with them and just cancelled all my future appointments today. They were so incredibly inflexible despite the thousands of dollars I have spent there and the years I have been a patient

Fantastic experience: Going to the dentist generally is not a pleasant experience. My last visit to Little Elm Dentistry however, changed that sentiment. I was checked in quickly and brought back for services in a timely manner - no excessive waiting. Dr. Yates is always pleasant; he’s a great listener and provides great care. To top it all, I had a pain-free cleaning by Barb. No harsh scraping and picking. Glad to be a patient here!

Fantastic experience: An incredibly knowledgeable team equipped with cutting-edge technology. Good luck finding a better office.

Negative experience: Don’t go here. Total scam - routine cleaning, X-rays with NO cavities…over $500 after insurance plus $60 copay. Previous dentists I pay zero with same insurance and services.

Fantastic experience: The staff was friendly and knowledgeable and addressed all my concerns. Dr. Phen explained all procedures well. I would highly recommend this office.

Fantastic experience: I had a wonderful experience at Little Elm. I came in for an exam and xray for a known cavity to see what could be done since I dont have insurance and I walked out with a beautiful crown in just a couple of hours. Kesha at the front desk helped me find a payment plan with no interest with a huge discount and it saved my day, I wouldnt have been able to afford it without her help. Dr Phen and Barb were great for my procedure and i didnt feel a thing the whole time. They were very kind and understand which meant a lot since I was a little embarrassed of my poor dental health. They took a lot care to match my crown to my teeth and it looks great. I was recommended Little Elm by a friend and id recommend others come here as well.

Negative experience: I had my crown done here less than 3 years ago and it fell off. I called and they have no warranty, even though a crown stated on their website is supposed to last 5 to 15 years. Now I have to pay another 1,000 dollars because they did a subpar job. Go to another dentist, save your money here. The dentist comments to call a number and I call the number and they have no idea what I’m talking about. Say someone will call me by Friday and it’s now the next week and didn’t haven’t received a call back. Terrible service.

Negative experience: I do not recommend them. If you want a simple cleaning and end up having to pay for exams, and then they tell you they can't do the cleaning because you need unnecessary treatment, they're terrible. They sent me a bill and didn't do any cleaning. Terrible service.

Negative experience: Asking no your part of $ and sending the bill even if you denied the any services, most pathetic people.

Fantastic experience: Kimberly Gills and Dr. Nathaniel Phen are great! Also the staff are outstanding!

Fantastic experience: I really like the entire office staff. Briana is always such a joy—she’s incredibly friendly, super helpful, and takes the time to explain all of my questions with both kindness and professionalism. The staff overall is excellent, and I would absolutely recommend this office.

Fantastic experience: ⭐⭐⭐⭐⭐ Dr. Yates, Dr. Phen, and the entire team were absolutely amazing! It had been a very long time since I’d been to the dentist, and they immediately put me at ease. Everyone was incredibly encouraging, kind, and helpful from start to finish. They were transparent with pricing, clearly explained how my insurance worked, and never made me feel rushed or uncomfortable. What stood out most was how they treated me like I’d been a patient for years rather than someone brand new. I am so grateful for this team and can’t recommend them enough—10 out of 10 all the way!

Fantastic experience: The dentists here are so sweet. We've been going here for five years and it's wonderful every time.

Negative experience: Went for a simple annual free clean-up covered by my insurance and ended up with a proposed $10.000 bill charge brought down to $800 for a deep clean after insurance. They made it seen like it was a live or dead situation if I didn’t get it! I said, can I just get my regular clean-up I was denied this service and was advised to pay for the deep clean! I felt pressured and left.

Fantastic experience: I had such a great dental experience. I hadn’t been to the dentist in wayyy too long and they were completely judgement free and helped me understand exactly where my dental hygiene is. They were so sweet, professional and helpful. I highly recommend giving them a shout for your dental needs. Dr. Phen, Kesha, Barb and Kim made sure I had a thorough understanding of my dental health and insurance/payment options. Great experience!!!

Fantastic experience: I did my root canal done today and my overall experience was excellent. Great team work!! I have been coming here for many years now and shall continue getting the service. I love how comfortable and clam they make me feel every time and listen/ answer to my all my questions without feeling rushed. ❤️

Fantastic experience: Dr. Phen, Dr. Middleton, Mrs. Kesha, Mrs. Barb (Assistant), and Briana, the front desk receptionist, provide exceptional patient care, knowledge, and professionalism. My mother underwent a root canal and subsequent restoration at Little Elm Dentistry. From the initial consultation to the completion of the procedure, we were thoroughly satisfied. I highly recommend this establishment to anyone seeking dental services.❤️❤️❤️

Negative experience: ⭐ 1 Star (Would give -5 if possible) I had one of the worst dental experiences of my life at Little Elm Dentistry. About a year ago, they told me I had “severe gum disease” and refused to do the basic cleaning covered by my insurance. I didn’t know any better at the time and trusted them, so I paid $600 out of pocket for their so-called “special cleaning.” Now, looking back, I realize they took advantage of me and stole $600 for something I didn’t need. A few months later, they tried to charge me another $600 for more of the same. Instead, I went to a dental school, where I had nine hours of detailed professional cleaning done over three appointments. My teeth were spotless. Less than a week later, I went back to Little Elm Dentistry hoping to use my insurance for a basic cleaning and establish care with a regular dentist. To my shock, they told me I needed another “special cleaning” costing over $2,000, even though my teeth had been cleaned just days earlier. I asked the hygienist if they could simply do the basic cleaning covered by my insurance, and they refused. I asked to speak with the manager, and they refused to let me speak with her as well. When I asked to speak with Dr. Yates, they also refused until I said I would file a complaint with the dental board. Only then did he agree to talk. When I finally spoke with Dr. Yates, he claimed doing a regular cleaning would be “under-treating” me, even though I had no plaque or calculus because I had just completed nine hours of professional cleaning. He said it was “about bacteria,” not plaque or calculus, which made absolutely no sense. After reading other reviews online, I discovered many patients have had the same experience — being denied insurance-covered cleanings, pressured into unnecessary procedures, and blocked from speaking with the manager or dentist. It is clear this office is charging people for cleanings they do not need. Little Elm Dentistry is not about patient care; it is about money and manipulation. What they are doing is unethical and should be investigated. Avoid this place at all costs. They are a scam operation.

Negative experience: Run don’t walk. I’m convinced that this place is a billing scam. We’ve been going fire years because we moved into the area, but I’ve already removed my son from their practice. A few months back we went in for a clean (which literally did not occur as I was sitting in the room with them) - but guess who got a claim billed against insurance for a cleaning. All they did was the exam, and then wrote up a treatment plan, and another for wisdom teeth extraction, and sent in the office manager. We declined the plan, but cleaning was never done. I took my son to another oral surgeon recommend and guess what - with the same insurance it was HALF the cost quoted in their office. That was enough for me to remove him. Yesterday, I went for an exam for a filling that fell out. They wrote to a treatment plan for a root canal and crown $2.1k. I declined. Called my old dentist, sent him what they gave me - again HALF! I’ve given this practice thousands over the years - bet they won’t get a penny from me going forward. I’ve already told the friends I recommended to this practice to go elsewhere. This never happened when Dr. Adam was there - should have run when he left.

Fantastic experience: I recently had a crown done by Dr. Phen. The entire experience with his team was great...from the estimate and communication with my insurance, to the prompt follow-up, and then his excellent work. I will be returning for additional work and highly recommend Dr. Phen and his team at Little Elm Dentistry

Fantastic experience: The staff are friendly, courteous, and extremely accommodating. We've never had such an exemplary experience with any dental facility ever...and we've had more than our share of dental requirements over the years. Special kudos to Dr. Phen who is not only technically proficient, but consistently exhibits a easygoing demeanor that would put anyone at ease. No one likes to go to the dentist but, at least here, you won't dread it!

Negative experience: I have never felt so embarrassed leaving a dentist’s office. As I walked out, I overheard staff laughing at me, and it was humiliating and hurtful. A place where patients should feel cared for instead made me feel ashamed and disrespected. This was a horrible experience, and I would never want anyone else to go through what I did.

Negative experience: I really hate to leave a negative review because I have been going here for about 4 years and the staff for the most part has always been kind. However, I don't know what's going on, but for the last 4+ months, the (contact/phone/followup) customer service has been horrible. No one answers the phone, (I literally called 3 times today from early morning til lunch time--no answer, immediate hold) to promises of callbacks that don't happen, billing issues requests that were never addressed, long periods of holds--no answer, requests for records (that are not in the SmileGeneration chart) not addressed. I've started looking at other options but of course with all of the dental insurance limitations/coverage stuff, I need to at least get my X-rays--yet I can't get past holding music when I call this dental office.

Negative experience: Stay away from this place — total scam operation. I walked in and made it clear I was NOT having x-rays because I already had them 6 months ago. They confirmed that in my chart, and then after making me wait another half hour, a different doctor insisted I get more x-rays anyway. I have had radiation before and do not want unnecessary exposure — so I got up and left. This isn’t the first time. My fiancé was pressured here last visit when they refused to do a standard cleaning. They told him he “needed” a special deep cleaning (periodontal scaling) that would cost around $1,100 even with insurance. He walked out, went to another dentist, and guess what? That office had no problem doing a regular cleaning immediately with no scare tactics. This office wastes your time, pressures you into unnecessary procedures, and tries to pad the bill with things you don’t need. Absolutely unprofessional and dishonest. Don’t waste your time or money here.

Negative experience: I used to go here a couple years ago and enjoyed going to Dr Yates and moved out of the area . I am back and Now I’m afraid they may have gotten too big for what they can handle. The wait time is insane and no one returns calls or follows up as promised. It’s been a week since my initial appointment going on two and I have attempted to call daily and no one has returned my call or followed up. I am now looking at other offices and just need my X-rays emailed please. I refuse to call back and be on hold for 20 min at a time with no one ever coming to answer.

Negative experience: This is the most UNPROFESSIONAL dentist ever. They change your appointment without asking, they schedule you then say they can’t see you when THEY scheduled you. They NEVER answer the phone so all calls are rerouted to a call center which merged me with another caller which caused me to hear their personal info. I have been hung up on multiple times when calling to move up my appointment because I was in immense pain. DO NOT go here, you will lose out on extra time and money.

Fantastic experience: I had a wonderful experience at Little Elm Dentistry . From the moment I walked in, the staff was welcoming, professional, and attentive. The front desk made check-in quick and easy, and the waiting area was clean and comfortable. Dr. Yates and Barb were thorough, gentle, and took the time to explain everything clearly. I really appreciated how they listened to my concerns and made me feel at ease throughout the entire visit. The hygienist also did a fantastic job with the cleaning—my teeth feel great! My 2nd visit went so well with Georgia as she was so sensitive to my needs and relieving me from anxiety. I highly recommend this office to anyone looking for quality dental care with a team that truly cares about their patients. Thank you for making my visit so pleasant! ⸻ Let me know if you’d like to personalize it more—for example, if you had a specific procedure like a filling, cleaning, or first-time visit.

Negative experience: One of the worst experiences I’ve had - an absolute waste of time. I came in specifically for a routine cleaning and made that clear from the beginning. However, they refused to do a routine cleaning unless I agreed to a deep cleaning. It felt like the initial exam was conducted solely to come up with reasons to upsell more expensive services. Instead of listening to my request, they pushed for procedures I didn’t ask for or need. It seems they are more interested in generating charges than providing patient care. I will never return to this location.

Fantastic experience: Great experience at Little Elm Dentistry. With a warm welcome from Georgia at reception, to a professional, pain free visit with Dr. Yates and Barb. I will definitely be coming back

Fantastic experience: Nathan is the best dentist i ever hade he truhly care about keeping your teeth. I has a few cavities and he fixed them properly he also explained how to clean and floss my teeth. My mouth used to bleed a lot but he provided tips and solutions that made my mouth improved a lot. I highly recommend him and all his team

Fantastic experience: I had a wonderful experience at Little Elm Dentistry. Nate, my dentist, was very caring and gentle, and he quickly took care of the toothache I was having. I've always had bad experiences at the dentist, but Nate helped calm my nerves throughout the entire filling session. I highly recommend this place to anyone who has dental anxiety or is simply looking for a calm, relaxing dental experience.

Fantastic experience: I recommend going to Dr.Phen for your dental needs. He is very precise and through with his check up and he make sure I leave happier than when I come in! The office is also very clean and everyone is so friendly. I take all my family here!

Fantastic experience: I had a great experience at Little Elm Dentistry. Dr. Phen, is the best, I was very nervous but he was patient, nice and knowledgeable.

Fantastic experience: Impressively thorough dentists and staff. Clean and relaxing environment with state of the art equipment and technology! During my first visit I was clearly informed of everything happening in my mouth and how it connects to my overall health as well. All the procedures are painless and I am clearly informed on everything dental and financial. Would recommend to all my friends and family!!

Fantastic experience: Wonderful experience from check-in to check-out. The front desk, assistants, and dentist were professional and thorough. Clean and modern office in a nice location. Very pleased and highly recommend for general dental care. A+

Fantastic experience: Dr. Yates and Barb, and the whole Little Elm Dentistry team were absolutely amazing! The front desk team was kind, considerate of my finances, and patient with me. Dr. Yates got me in quickly whenever I was having a dental emergency, and even got me in to have a root canal that day! Barb was amazing throughout the whole experience. She is so sweet, understanding and encouraging! Little Elm Dentistry will be the only place my family and I go for all of our dental needs!

Negative experience: Went here for the first time, some of the people are nice, but they messed up on their end and made me come in for an “emergency” appointment and tried to double charge me when I came back for my real appointment and cleaning. While I was telling the lady at the front desk she seemed annoyed like it was my fault their staff messed up. They also upsell you hard since this is a chain. So they pressure you into all the horrible things that will happen if you don’t do the most expensive cleaning or option for your teeth. Very sad that they use fear tactics to make more money since it’s a chain. They even refused the basic cleaning because of “how unhappy people are” when they have to come in for deep cleanings more often. Poorly run place so just be ready for a LOT of pressure to do stuff right then and right now. Definitely get a second opinion if they try pressuring you.

Fantastic experience: Dr. Yates was my first impression and my last impression, both left me with a positive look on Little Elm Dentistry! As a new patient appointment, they took me through all the things (X-rays, images, etc) and explained everything very clearly. Barb was a taking me through the entire experience and she was so fun and kind! We laughed a whole bunch! Would highly recommend coming here great place and kind staff all around!

Negative experience: Under staffed and mismanaged. Tried calling multiple times the day before my appointment. Checked in online to my appointment online day before. Took off 3 hours from work to find out they left me a voicemail canceling my appointment the same day the system sent me an email to check into my appointment. Will be looking for another dentist office that focuses on the patients entire experience. Dr Yates was great , and it’s a shame the supporting staff cannot compliment his work.

Fantastic experience: Had a toothache on Thursday and then was able to get in at 8:30 the next morning. The staff from the front desk receptionist, Dr Yates &his assistant Barbara a are amazing. They're all so friendly and personable.. The office is clean and inviting. So glad this is my dentist office. Highly recommend!!

Fantastic experience: Dr. Yates and Barb were exceptional when I had to go in for a crown. I have been going to Little Elm Dentistry for years and I am extremely happy with how professional everyone is.

Positive experience: I like the dentist and this office, but the last 2-3 times I've scheduled with them they have canceled on short notice. I schedule these to coordinate with other appointments the same day to conserve my PTO. Today I was told they "didn't know" that my dentist was not going to be in the office Monday. I think I got a similar explanation the other times. I was asked to confirm 3 business days out, then got a cancellation voicemail 2 business days out, and reached them today (1 business day out) to find that they have nothing else available that day. I'm healthcare and work by appointment only. I can't fill my schedule on less than 1 day's notice, so now I have another half-day off work that I can't get back.

Fantastic experience: Courteous, professional and knowledgeable. My entire family is happy with Dr. Yates, Barbara and Keisha.

Negative experience: Very bad experience on my first visit to Little Elm Dentistry for my son’s appointment. We arrived on time and waited for about 10 minutes before the receptionist asked me to complete eCheck-in via MyChart. This was unexpected as there was no prior communication about this requirement. Since setting up MyChart takes time, the receptionist canceled our appointment on the spot, saying they couldn’t wait for me to complete the process and that I had to reschedule. When I questioned why these requirements weren’t communicated earlier, I was told, “You could have called and asked.” This is highly unprofessional and frustrating—clear communication with first-time patients is essential. If there are mandatory steps, they should be shared before the appointment, not after arrival. Definitely not the kind of service I expected.

Fantastic experience: As someone who has had years of dental anxiety, I'm SO GRATEFUL to have found Dr. Yates and his staff. From the first call, to xrays, to cleaning and check out - everyone was absolutely wonderful!!!!!

Fantastic experience: Awesome experience. Dr.Liao was very transparent and helpful. She explained everything that I asked to in excellent detail. Barb was also a wonderful help!

Negative experience: The worst experience I have ever had with a company. My account should be paid in full, they keep withdrawing my account. When I call know one knows what is going on and when I go in they are no help. Stay away from this company at all cost! Horrible service and knowledge.

Negative experience: Nice people and clean facility But I went for a check up this February and thought they were reasonable as I went for a check up last October 2024 But this time they kept me there for like 49 minutes after exam and said they’d like to do a Deep Mouth Cleaning and so I did it and for one Quad it cost time $493 Dollars which this will be my Last Visit There Ever! Now mind you they went over the pricing with me but I felt compelled to stay and get the cleaning! Why do All Dentist have to be so expensive nowadays and why do they All insist on doing Deep Cleanings I’m 78 and understand what happens to your teeth as you Age! Again this was my Bad for Trusting Another Dentist . I’ve now been thru 3 different Dentist in a 3 year period

Fantastic experience: Love Dr Yates and the dental hygienist Barb, she always makes me so comfortable at every visit. Dr Yates, unlike most practices, is not pushy to do unnecessary procedures and always explains every issue so well. Overall, the entire staff is very welcoming. Been here since a few years and hope n pray they continue to be in network for me as it will be hard to find a dentist you can trust. K D

Fantastic experience: Been visiting Little Elm Dentistry for 2 years now and it’s been the best place to go. Everyone from the front office lady to Barb and Dr.Liao provide great dental care and services. I recommend this dentist office over any other in the area.

Negative experience: I went to this place, basic cleaning, but I strongly felt they’re in there for the money only. Called them to change insurance info and get updated pricing on crowns, but was told to wait 24 hours, called back to follow up, was asked to have patience as there is only one person at the front desk. After 2 weeks, a day before appointment now, I cancelled the appointment because haven’t heard back from them yet. Seems very unprofessional. Edit: I won’t be calling. I called multiple times before to have a response.

Fantastic experience: I come from a family who's family had a dentist. I was treated extremely well by family. I went to this dentist with very high expectations ( after all nothing is better than family). I was impressed, no pain with things I needed done. THAT'S MY TELL ALL. I am going back. ( I don't rate stuff but I could not help myself

Fantastic experience: This is by far the BEST dentist that I’ve been to in my life! I would highly recommend it, especially if you don’t really like going to the dentist because it hurts. The staff and how kind everyone is, makes me want to go and get my teeth cleaned again just to see them. I felt so comfortable even while getting a deep clean. So I’m definitely going to recommend them to all of my family and friends from now on!

Fantastic experience: Booked a first time appointment. They are all very friendly from the front accounting desk to the dentist. They explain every detail where I could understand it and developed an action plan to fix the issues mouth and teeth. Same day correction to a cavity! Unbelievable! Dr. Liao will be my dentist of choice and I am looking forward to my follow up with her!

Fantastic experience: Outstanding staff and service. Very accommodating and personable. I’ve changed my dental provider and will be referring family and friends to their office for expert dental care ♥️

Fantastic experience: I've received great care from the staff and the dentists at Little Elm Dentistry for the last 3 years. Everyone is so kind, personable, and exceptional at their jobs.

Fantastic experience: Great doctors. I really appreciate Dr Yates going out of his way for me every time, for taking the time to explain everything and being so patient with my questions. Just want to update, crown fell off and Dr. Yates was able to see me same day and took care of me as always. Highest recommendation.

Fantastic experience: Dr. Macey Cartrite extracted my wisdom teeth yesterday. I was very nervous. She done an amazing job! She made me very comfortable and very minimal discomfort on day 2. Thank you Dr. Cartrite!! 5 starts!!

Fantastic experience: I always have a great experience coming here for my routine exams/cleaning, and expected nothing less having a filling done with Dr. Yates. It was a quick procedure but I could tell he took his time, especially with the filling being in an awkward location. Thank you to Dr. Yates and Little Elm Dentistry for a pain free experience!

Fantastic experience: Best dental experience I’ve ever had! Dr. Daniel Yates and staff were top-notch. Very accommodating and made the process seamless. I would recommend this office to all.

Fantastic experience: Great experience, my whole family goes to Little Elm Dentistry! Super easy scheduling, very nice staff, everyone is just super friendly! Dr. Liao takes her time, explains the process and is extremely friendly. Also Barb is such a nice person and makes the dentist visit experience so much more pleasant!

Fantastic experience: OMG!! Should I say more??? I wish there were 100 stars to rate them. From the front entrance to the examining room. And Dr. Yates...best Doctor/Dentist I've met in a LONG time. I was in soo much pain. However, in spite of the pain, I left the office smiling. Thank you Jesus! The service with this office doesn't stop at the office. Dr. Yates, himself, called me to check and follow up. I JUST moved here from Georgia, and he, Dr. Yates "personally" called my last Endodontics to make sure my treatment and diagnosis were on the same page. He made several suggestions and conclusions regarding my treatment and now, I'm taking it one day at a time. Thank you Dr. Yates and staff ❤️

Fantastic experience: First visit to Little Elm Dentistry was great. Courteous staff and very welcoming. I appreciated their honesty and flexibility in assisting me with a cleaning. I will definitely be back and share with others.

Fantastic experience: My experience at this dentistry office has been pleasant. Dr Liao is very kind and attentive to me during my first two visits, and she would patiently explain every procedure she was performing and then gave me tips about how to maintain my dental health.

Negative experience: Worst experience ever will never go there again. I had a couple of teeth extracted due to medication destroying my teeth and all they are worried about was getting me to pay thousands for a deep cleaning and a repair to another tooth. When I returned to get fitted with my new partial it didn’t fit correctly and was told they would need to redo but the dentist really didn’t want to because five times I told her yes let’s get it done. End result never got the new impression made was asked to leave so now I have no teeth to chew with at all. This exact same thing happened to me 4 years ago with the same two teeth on the other side of my mouth and ended up going to a dentist in Carrollton to be completed. But figured I’d try them again because I live in Little Elm. Yes the staff was nice but the dentist is awful. I was also refused a cleaning unless I paid out of my pocket to have the deep clean done. DO NOT GO TO THIS DENTIST

Negative experience: Overscheduled and understaffed. I had an appt at 3pm. They called me at 10 am asking if I could come earlier. So I came in at 2pm, and then sat in the waiting room for an hour. The x-rays and exam were efficient and fine. The dentist seemed nice albeit fast. The exam itself was maybe 10 minutes, if that. However, it was then they informed me they didn't have time to do a teeth cleaning. They were apparently too backed up. They had no availability for the 1 hr cleaning for the next two weeks. They have some availability in August, but I am back at work then. On Thursdays, they have late appts (at 4pm) but those are booked a month out. I ended up leaving. I wasn't the only one. They were rescheduling other patients who had been sitting and waiting for a long time. The staff is nice, the place is clean, but they shouldn't be accepting patients. They emailed me my x-rays so I can go to a different dentist, so at least there's that.

Fantastic experience: Lovely staff and special thanks Barb for making X-rays so comfortable. Barb and Dr. Yates were professional and friendly. Took time to explain and educate. We all love it here.

Fantastic experience: From the receptionist to the assistants, to the to the hygenist then the doctors the dental care I was given was phenomenal! The compassion, care, and concern this team offers from start to finish helped me make my decision for ongoing care that day with no hesitation or reservation. Every chair I had the privilege of sitting in, came with a kind assistant on one side and a thoughtful doctor on the other side. I was never rushed to make a decision, and they answered all my questions even when I needed further explanation. They were patient with me from start to finish and I never thought I would say this, but I look forward to my next dental visit because I truly feel like I'm being cared for! I'm so thankful I found Little Elm Dentistry! Thank you!

Fantastic experience: Little Elm Dentistry has been professional welcoming and kind. I got veneers recently and Dr. Yates has been so kind and attentive to my needs and made me feel very comfortable with my procedure. The hygienist are equally amazing Barb and Brittany always go above and beyond making you feel welcome and making coming in an enjoyable experience. Love this office will be a forever patient.

Fantastic experience: Dr. Liao and Barb were so nice, continually making sure I was okay during my dental work. Their fun conversations made my time go by so much quicker. Their front desk staff was so nice and friendly, as well. My daughter loved them, too. Definitely recommend.

Fantastic experience: I changed to Little Elm Dentistry this year because my prior dentist is no longer in my new insurance network. I'm very happy with the care I received here. Dr. Liao is outstanding. She did a few cavity fillings for me. She's very attentive and gentle. She arragned two treatments do my left and right sides separately. She took time to explain and make sure I'm comfortable throughout. Though I did encounter some issues with billing. My insurance declined a few items and said the offfice billed some codes multiple times for a single visit while it's only allowed once per day. While this was minor inconvenience, they didn't bill me for any further balances. Overall, I've had positive experiences and would go back for my future cleaning and treatmetns.

Fantastic experience: Let me start by saying I am so glad I found this place. I didn't know what to expect initially because I was looking for a new dentist to go with my new plan, as my other regular dentist was not accepting my new insurance. I end up going somewhere else and it was not great. So I started my search again. Then I found Little Elm Dentistry, my new doctor is Amy Liao. She was awesome, she made me feel seen and heard, and she was above all CARING. She provided the care I needed and did so with gentleness and grace. Y'all know how nerve racking and intimidating going to the dentist can be, I felt all those things going in and then left there at peace and with confidence knowing my dentist understood my needs and provided the BEST services based on my needs. It is safe to say I found my new dentistry home. I also want to thank the ladies at the found and even the young lady that did my Xray scans. Thank you ALL.

Fantastic experience: I was very pleased with my appointment! I went in for a root canal prep service. I was a bit nervous after hearing some stories from my sister, but they assured me that it would be okay and that they will prioritize my comfort! I had Dr. Yates and Barb do my service today and they were absolutely amazing. They were so kind, we had some great conversations. I forgot about being nervous with how nice they were! As they were drilling, they would check on me every now and then to make sure I was doing okay. They gave me the proper after care instructions as well. I did not catch her name, but the receptionist was very kind too! She was very sweet and polite; that was another aspect to make my whole appointment go well. Overall, a very great experience. Only downside I would say is the price. I know it’s a dentist, but they have some higher prices! However, I think it’s worth it to those who can afford it because you will get a great service.

Positive experience: Update- although some of my visits have not gone well, I do want to thank the team at Little Elm Dentistry for working towards making it right. My visits have been very inconsistent. My first two were good, my next 3 were horrible. On my 3rd visit, I had to have 2 teeth pulled under anesthesia. They charge for every 15 minutes you are under. They charged me for 45 minutes. As many of you know this can be very expensive. After starting the procedure 9:00am , I complained that I was not numb and in pain. Even though I should have been asleep, rather than listen to me they told me to stop talking and continued. After the medication kicked in I woke up at 9:16, with the procedure completed. I was a bit shocked as I was told it was an hour procedure. I told them I was still in pain and made note of the time. When I finally saw my bill, to my surprise I was charged for 45 minutes of medication. When I asked why, they told me because even though I only received one dose of medication they were monitoring me. Like seriously? I was out of the office by 930. I asked for a refund, and although it’s been delayed, I am told they are working urgently to refund. They have had some inconsistency with their scheduling canceling last minute or not at all. When I told them I confirmed via text my appointment, they said the system has changed and can no longer fit me in. When I asked why they confirmed via text, if they are not honoring it … they said they don’t control the text messages. I am hopeful my future visits will be better as I really like Dr.Lao and her assistant.

Positive experience: Dr Liao and the LE dentistry team are very friendly and helpful to get your dental needs met, understood and remedied. All are very knowledgeable including the front office staff, Dental assistances and hygienists. Large office with lots of rooms so wait time is minimal.

Fantastic experience: Both Dr. Daniel Yates and Dr. Amy Liao are exceptional dentist who are patient, listen, and do the work in a timely manner where they communicate what they are doing every step of the way. I’ve gone in for general cleaning and emergency dental needs and every time I’ve been satisfied with service.

Negative experience: I missed a few appointments here and now they only let me schedule same day appointments. Most doctors offices understand that sometimes things happen and you can’t make it. The receptionist was pretty condescending about it on the phone. The dentist is nice but not worth it.