Afinia Dental- West Chester

Negative experience: Been a patient for 2 years. Office closing and I received no notification.

Fantastic experience: Excellent care , Dentistry and Customer Service at Westchester office.

Fantastic experience: Barbetta was a very nice and thorough assistant

Fantastic experience: Wonderful hygienists and a great dentist!

Fantastic experience: I had wonderful experience at the office. All the staffs were friendly. Dr Nguyen and Sidney were amazing. I was able to get an appointment within a short time as a new patient.

Positive experience: Great service, friendly staff, a joy to have my teeth cleaned.

Fantastic experience: I was pleased that I got an appointment when I called. I had a very painful toothache. Dr. Burwinkel saw me after X-rays were taken and I was given direction and treatment. The office staff was kind and helpful. It made my problem easier.

Fantastic experience: I had my first appointment with them yesterday to get a second opinion, and they were great. They were very honest and straight forward. I will be returning to get a filling and curodont treatment!

Fantastic experience: The staff and Dr. Stephens were awesome. Fixed my tooth the same day I came in. Very friendly and helpful staff!!

Negative experience: I travel every week for work and have to have early Monday appointments. They have cancelled 3 times in last year for various reasons, and then schedule you weeks out after cancellation. If you sit around every day at and just wait for a dentist when you fit their schedule then this office is for you. If you need a dentist who can accommodate and stick to their calendar, then I recommend you look elsewhere. Good staff the few times I went and they didnt cancel.

Fantastic experience: Outstanding dental care. You don’t have to worry about unnecessary dental work. Honest and trustworthy.

Positive experience: The visit here was excellent. The care team was on time, communicated well and did their best to minimize my pain

Negative experience: I had to switch dentist due to a change in insurance. Extremely painful gum check. I've been to 4 dentist in my life and this was way worse than I've ever experienced. Dr. Neugyn English was hard to understand. Also didn't care for the water pick cleaning. Not sure I'll be back

Fantastic experience: I had an excellent experience. The doctor who made a new tooth for me did an excellent job. Please let her know how happy I am. Your asst to the doctor insisted that I take antibiotics prior to work bc of my knee replacements. She was in the right when she required this and for that I’m appreciative. Thank you for everything. Teresa Anders

Fantastic experience: Amazing people and work, definitely recommend.

Fantastic experience: Amazing doctor, office & staff!! Very knowledgeable & friendly. Highly recommend!

Fantastic experience: I enjoyed my visit because everyone was kind, cheerful, and helped me get what I needed for my tooth care.

Fantastic experience: Was happy that I was able to get my cavity fixed on the same day as my visit.

Fantastic experience: Great people and great treatment.

Fantastic experience: My first visit.. Dr Nguyen and staff were very friendly, detailed, and knowledgeable.. I felt welcomed and enjoyed my experience.. Thank you Afinia Dental and I will certainly pass on my recommendation to everyone..

Fantastic experience: They are all very kind. The doctor is gentle & caring.

Fantastic experience: Very friendly and professional service.

Fantastic experience: The hygienist was fantastic. She taught me 2 things I didn't know. Tips for cleanier teeth.

Fantastic experience: Got me right in and out. Tech was very nice and thorough.

Fantastic experience: Michael Vance wanted me to share a rave review for your practice. He recently was experiencing tremendous pain and left a message on the weekend answering machine. He was called first thing on Monday morning and told to come in. He is most appreciative of the compassion and hasty response of your staff. Among those He would like to give special thanks to are Dr. Megan, Rocio,D De'Asa, Crystal and Christy. Thank you, Jenny Helterbridle Office Manager Shawnee Early Childhood School

Positive experience: My experience was adequate but was significantly worse than my previous experiences. It was the day of their holiday party and that was their priority. I have mobility issues (I was on a walker) and the young lady who escorted me to the exam room and took X-rays was less than caring. I wound up having to climb over the chair’s motorized base and aggravating my health issue further. The chair was askew and all she said was “I don’t know why it’s like that.” She made no effort to assist me or adjust the chair. I have been in excruciating hip/leg pain ever since. I provided feedback to the dental assistant who explained the young lady was “very green”. I know staffing can be difficult, but patient care should be the priority. It really felt like all the staff was focused on was closing early and getting to their holiday party.

Fantastic experience: The staffs are very welcoming and hospitable. The hygienist is kind and gentle. The dentist is very informative and caring....

Fantastic experience: Super friendly staff. I never have to wait to be brought back. Prices are very reasonable, especially for a crown. I would absolutely recommend this office.

Fantastic experience: Was given a thorough assessment of my gum conditions and a viable plan to improve my gum health

Fantastic experience: They did a great job with my cleaning I just moved here they took me in and treated me right I will be using them for now on

Negative experience: Waited several months for an appointment for my children only for the front desk to turn us away the day of because they dont accept our health insurance. I asked several times over the phone if they accepted our health insurances which they claimed to accept the day that I scheduled it. So I'll have to wait several more months for a dental appointment for my children. A huge waste of time and resources. Do not recommend.

Negative experience: Honestly, if I could give zero stars I would. I went to the office for a cleaning and was told I had six cavities and spots I needed to watch. They conveniently could do half of the work while I was there for the cleaning, but I decided to wait and get a second opinion. The new dentist (who has been practicing for 40+ years) indicated there was no need for any fillings. He said there was one spot to watch but otherwise my mouth did not need fillings as there are no cavities. What a scam to drill into perfectly healthy teeth.

Fantastic experience: Afinia team members from front desk to all employees work well together and very pleasant. The team recently stayed late to accommodate me getting a new crown. That is above and beyond!

Positive experience: Nice little office, friendly staff, and clean environment. But I had a bit of a concern about the dentist, Dr. Megan Nguyen. She was very friendly and nice but did not seem to explain things very well, if at all. For example, I was told I had some cavities but she never mentioned how deep they were (whether in the enamel, dentin, or pulp) and did not show them in my X-rays. It would have been nice if she explained every step she was doing by saying things such as, "I am now going to inject a numbing solution", "you will feel a bit of discomfort", "I am now removing the decayed portion", etc. etc. Letting your patients know what steps you're performing is very comforting, eases their anxiety, and builds trust as you're taking the time to explain what you're doing and why. After the fillings were done (which felt rushed by the way), Dr. Nguyen did not provide post-procedure care instructions either. Overall, the office and staff seemed great but Dr. Nguyen could improve on communication and explaining things better and more thoroughly.

Negative experience: Check your EOBs and bills carefully with this office. They double billed my insurance and tried to collect the denied claim from me. On my last visit, I was overcharged by $263. I had to threaten to dispute it with my insurance to get it refunded. In both cases, I made numerous calls and never had them returned. They also botched my temporary crown, causing me to have to return the next day, and my permanent crown still aches daily. Between the misleading billing and questionable care, I will not be back.

Fantastic experience: I think Alina is one of the nicest and informative hygienists I’ve had and I am 67! All of the staff have always taken such good care of me!

Fantastic experience: One of the few places in town that take our insurance and thank goodness we found this place! Kristy in the receptionist area is a Rock Star and has went above and beyond to help my family. The dental staff has always been top notch and REALLY CARE about you and will spend the time to make sure you understand everything and all you options so no surprises. The dentist we loved move to a new practice but we hear great things about the new dentist. We can’t recommend this place enough! Did I mention Kristy is a rock star…

Fantastic experience: Hygenist Kira was awesome. So concerned about my comfort. Other staff super nice. Would definitely recommend.

Fantastic experience: First time going there and I wasn’t sure what to expect…WOW! Beautiful facility but best of all I met a kind, caring and professional staff. Their attention to detail is tops, better than other dentists I have gone to!!

Fantastic experience: Fantastic place, very friendly and the person at the front desk is the best.

Fantastic experience: Great experience! So thankful for the staff! The cleaning was great! Everyone was super helpful and so nice!

Fantastic experience: Kyra is amazing, friendly and very thorough. She is a wonderful hygienist and person.

Fantastic experience: Elena my hygienist was awesome and the dentist was very nice and cordial. Christy at the desk was very helpful in my decision making. I recommend them and thank you to them for all they do!

Fantastic experience: Everyone was nice but I had a hard time understanding the actual dentist.

Fantastic experience: Staff and the dentist are friendly and provide lots of information about my dental situation.

Positive experience: I was not impressed. I loved Dr. Burwinkle. Now I need to find a new dentist.

Negative experience: They could not get the x-ray machine to work. The dentist himself did a quick cleaning of my teeth. I do mean quick. When I ask about sensitivity of my teeth it was just suggested to use Sensodyne. The girl that polished my teeth talked about what I might need to do for the issue. Not the dentist.

Fantastic experience: Kyra is a very pleasant dental hygienist. She was very informative and knowledgeable. The dentist was also very helpful and friendly.

Fantastic experience: Kyra was excellent! Gentle with my pearly whites and it was an overall enjoyable experience.

Fantastic experience: Everyone was very welcoming.. Donna is hilarious.. while being professional. Loved my Doc, and the tech who worked on my root canal had angel hands! Reception staff was infomative and very friendly!

Fantastic experience: NOV. 30, 2023 Afinia Dental in West Chester is a wonderful place for all dental care. The staff is friendly, happy to answer any and all questions, do their best to make clients feel comfortable. I have been a client for several years and believe this is a great office for dental needs. I strongly recommend everyone come here!

Fantastic experience: Was very impressed with my first visit. I’m also pretty confident I confirmed my old dentist was selling me unnecessary services

Negative experience: I am so sad because I really wanted to start coming here for routine dental work. I had an appointment last Thursday and they ended up referring me out. The place they referred me to didn't take my insurance so I called Afinia back 1 hour after my appointment and left a voicemail. I called 2 more times before they closed and no return call. I ended up having an issue Saturday and called the after hours person and he told me he would call back. He never called back Saturday, Sunday. . or even Monday! I find this so upsetting. The office looked clean and the dental hygienist was nice so I wanted this to be a place I would go, but unfortunately after my experience I won't be returning.

Fantastic experience: I highly recommend Afinia Dental West Chester. They scheduled an appointment quickly. Everyone I interacted with was so friendly and helpful. They really listened to my concerns. The Dentist is just amazing, friendly and so knowledgeable. He has a great personality and let's you know everything will be ok in the best possible way. Very talented staff.

Fantastic experience: Excellent, no wait, friendly, professional, and adapted to my dental needs/requests at time of service.

Fantastic experience: The team at Afinia Dental worked me in quickly after I experienced a dental emergency. They did such a amazing job fixing my cracked teeth and I left their office forever thankful or their hard work and talent! A special shout out to Rosalina. She is so talented, careful and did such a amazing job with my teeth!

Fantastic experience: Great professionals work at this location. Beginning with the reception and finishing with the doctors.

Fantastic experience: I came in for an extraction. The office staff, Dental Hygienist, and Dentist were very nice, professional and respectful. I’m very pleased.

Fantastic experience: Warm and friendly staff. Accommodating when it comes to changing appointments.

Fantastic experience: A very pleasant visit. Everyone was nice and informative. After 25 yrs since my previous dentist retired I have found his replacement. Thank you.

Fantastic experience: Im a new patient. Had 3 extractions done. Best dental experience ever! Every care was taken for me to feel as little pain as possible. Done quickly with no drama whatsoever. My recovery has been as pleasant as it can be. Thank you for such a positive dental experience

Fantastic experience: Everyone is so nice and the experience has been great. I would like to thank the Afinia team!

Fantastic experience: Love this place. Doctor is very gentle and staff is very professional

Fantastic experience: They always get me in and out in a timely fashion. Everyone is so polite and professional, I would highly recommend

Fantastic experience: Very polite and very, very good at what they do nine out of 10 is a 9 1/2 never no pain

Positive experience: The staff is amazing. Krystal is always helpful and ever so friendly. Dr.Burwinkle is very kind patient and listens to listen. That's a trait that many have forgotten. Overall highly recommend this practice. Ill be back.

Fantastic experience: Everyone that works at this office is awesome. They are friendly and care for you like they would a loved family member. I never thought I would say I love my dentist, but now I can.

Fantastic experience: They always listen, explain what they are doing, take care of any issue and get the job finished!

Fantastic experience: Dr Burwinkel is great and very friendly staff. They care about their patients. And no need to go elsewhere for all your dental needs. He does it all root canals, dentures whatever's needed.

Positive experience: My front tooth lost part of a filling in the back. I was able to get an emergency appt. To have it fixed. I then scheduled my cleaning which was a couple months past due.

Fantastic experience: Super knowledgeable people providing excellent service with courtesy and respect. They have a light touch with no pain, the best. Highly recommended. Thank you, Dr. Burwinkel and staff! You all rock...!

Fantastic experience: This Dentist office is Fantastic. I called on Wednesday afternoon, got an appointment for 8am the next day. I was in terrible pain and couldn't take it anymore. The lady at the front desk was awesome, Kristen was with me the whole time along with someone shadowing her and let me tell you these people were simply the best. Afinia should be proud and privileged to have these three working for them, awesome. The Dentist was friendly, informed me of what the issue was, gave me options and what I feel was honest service. The tooth got pulled yay me, I think i'm the only one that didn't have fun. I can't say enough about this place, thank you.

Fantastic experience: I will never go to another dentist but Affinia. I got an appointment when I couldn't get one anywhere else. had 3 teeth pulled In and out in an hour. And experience little to no pain after three extractions

Fantastic experience: My first time here on an emergency visit, had a really bad tooth that needed extraction and the front desk folks were Awesome, and the dentist and his assistant were Awesome. I am a permanent patient now. They are all very professional and most of all, personable. They did what they say they can do, No pain now. Location was very traffic friendly. Office was very clean, I was very pleased, I highly recommend these fine folks if you are looking for a dentist.

Fantastic experience: Got me right in at appointment time. Dental hygienist was great and she made some good suggestions.

Fantastic experience: I am happy be your customer, highly recommend Afinia Dental West Chester!

Fantastic experience: This office is very clean and welcoming and the staff and dentist are amazing

Fantastic experience: This office is amazing.From the dentist to the staff.They go above and beyond for their patients.Highly recommend.

Fantastic experience: Dr. Burwinkle and staff are truly AMAZING!!! They are very kind, extremely patient and caring! I'm so grateful that I found them. They really take great care of me and my dental care. They're always going above and beyond to make sure everything is done right and leaving me all smiles! Wonderful service and I highly recommend this office!!!

Fantastic experience: Great office staff and the kindest dentist I’ve ever met. He does great work with compassion.

Fantastic experience: We switched to Afinia about a year ago. It has been a great experience. Everyone is friendly and the dentist is wonderful and patient.

Fantastic experience: I love Afinia dental in west Chester . The staff is so nice and always do a great job

Fantastic experience: I had an excellent experience with Afina Dental - Westchester. From the greeting I received upon entering the property to the consultation during my scans, referral and cleaning it was a great experience. Thank you to the staff, your efforts were truly appreciated. See you soon.

Fantastic experience: This was the 3rd dentist that I tried here. Being new to the state and I absolutely love it here. I have my whole family coming here. They provide excellent service and they remember you. That’s an important factor. They are like a family and treat all clients as such ❤️❤️

Fantastic experience: Got me in for an emergency extraction, very last minute. From the front desk receptionist to the Dr, the service was above and beyond. I have been avoiding dentist for a few years now due to a horrid experience. I no longer feel anxious or scared to go back for dental work. 10/10!

Fantastic experience: The staff and Dr were great. They explained everything clearly, made me feel comfortable, and made sure that everything was fine and they worked on me. I'm actually not worried about going back.

Fantastic experience: I had issues that were satisfied completely. The staff was friendly and efficient and I loved Dr. Burwinkle. His calm demeanor put me at ease immediately.

Fantastic experience: Excellent experience and work. They are very good clinicians and very good bedside manner. The doctor And staff are extremely professional and proficient at their work. I am very pleased!

Fantastic experience: I had a dental emergency over the weekend, and the office called me this morning to get me scheduled to be seen today. I was in there just long enough to diagnose the problem and discuss solutions. Great people with lots of patience!

Positive experience: I was in Monday to have a tooth pulled without any insurance it cost me $240 I thought that was pretty high for one tooth other than that they were very professional

Fantastic experience: My first visit to Afinia Dental and they were very professional and helpful in assisting in answering my questions and in doing what needed to be done on this visit. I would recommend them to anyone looking for a new dentist.

Fantastic experience: Beautiful office. Kind and friendly staff. I can already tell they will make going to the dentist more comfortable for me!

Positive experience: Dentist and front office get 5 stars but reoccurrence of hygienist scheduling problems is a concern especially with late notifications

Fantastic experience: I had a time sensitive issue and needed to see a dentist asap. Afinia was able to see me very promptly! The staff and doctor were very friendly and informative with my current issue. They were also very well priced compared to my current dentist.

Fantastic experience: Easy appointment and best yet the kids liked it. Definitely recommend!

Fantastic experience: They were able to get me in same day for a wisdom tooth extraction after my original dentist at aspen just didn't show up. It was painless and fast. Staff was super friendly, making it a wonderful experience.

Fantastic experience: I was looking for a dentist who could take me on short notice as I was in pain. I could get in immediately. All the staff was very nice, and the doctor spent time examining where the pain was coming from. Very happy with the outcome.

Fantastic experience: They listened to And properly responded to everything I told them. Nobody there ever judged me. Nobody there ever gave me the feeling that I was being judged. They did a complicated procedure Very Well.

Fantastic experience: Great dental practice that I highly recommend. Dentist, assistants and admins all do a superb job.

Fantastic experience: Dr.Burwinkle is awesome. Best staff around. Leslie is wonderful