Great Expressions Dental Centers - Reynoldsburg

Negative experience: One of the worst locations in America. I don’t recommend. I’ve had my braces for 4 years. The orthodontist did not let me know that the longer they are in the more damage it causes to your teeth. I’ve had so many dental problems ever since. These providers are suppose to educate their clients but instead they just want you to pay. They don’t truly care CUSTOMER SUPPRT IS THE WORSE IVE SEEN. IVE CALLED THIS LOCATION OVER 20 times and I went in begging to remove my braces she told me to wait while it damages my braces even more I don’t recommend please find a providers that can actually take the time to help and fix your teeth and office that cares they do not. I’ve sent emails to the higher ups because there’s no way no one in this companies cares. The front office needs to rehire people who care and aren’t lazy

Fantastic experience: I have nothing bad to say. Greeted by all staff. Friendly, professional and no long waiting. Worked with my insurance. Place could use some updates. Did not bother me.

Fantastic experience: Had a great first time experience getting a cleaning and X-rays. The front desk staff was friendly and helpful. My dental assistant was amazing and made me feel super comfortable. My Dental Hygienist was great, explained everything, and answered some questions I had about a dental hygiene routine. The Dentist made it clear what I need to do going forward. Looking forward to visiting again.

Fantastic experience: I had a pleasant experience. Staff is warm and knowledgeable, and my appointment was surprisingly quick.

Fantastic experience: This is the best dental office I have gone to in a long time, I appreciate all the time and effort that goes into saving my teeth. I am 76 and my one wish is to keep my own teeth as long as possible. Both my parents wore dentures, I work hard on my teeth but they still keep having problems, last month I had to have a tooth pulled, first one since reaching age 16......but I was given a few good suggestions and I am going to do these things gladly. The first is to buy a water flosser, second is to add a cleaning in 4 months, hoping this will help to save my teeth. This is a great place to have care for your teeth, I am fortunate to have found this office. Thank you to the dentist, the wonderful lady who cleaned my teeth and the office staff who go out of there way to help you through the paperwork! Go and visit one time I am positive you will switch to a new dentist.... blessings gari neal June 26, 2024 12:32 pm

Fantastic experience: My dental visit was prompt, friendly, and thorough.

Fantastic experience: The staff was so courteous. Linda did an amazing job cleaning my teeth. Highly recommended!!

Negative experience: I’m absolutely heartbroken over my experience at Great Expressions Reynoldsburg (2058 OH-256)—and everyone needs to hear this. I came in for what I thought was a simple crown appointment. No one explained that it would involve permanently shaving down one of my front teeth—my most visible tooth—until it was already done. There was no clear explanation, no real informed consent, and absolutely no preparation for how life-changing this would be. The temporary crown they gave me? Yellow. Crooked. Nothing like my actual teeth. When I calmly voiced that it didn’t look right, the assistant—Kayla Page—became hostile and aggressive. She actually told me to “just suck it up” and walked off mid-procedure. I started recording at that point because I genuinely felt unsafe and disrespected. Even the front desk staff looked horrified when they saw my tooth. The dentist admitted it didn’t look right and tried to fix it himself—but the damage was already done. What’s worse is that I left the office with no documentation, no names, no explanation of what was done, and no plan. I still don’t even know who the actual dentist was that worked on me. I’ve been crying ever since. This has left me emotionally traumatized, just days before two important trips. My smile was one of the few things I actually felt confident about—and now I feel disfigured and humiliated. Trying to reach someone higher up has also been a nightmare. I’ve sent formal complaints and called, but getting in touch with anyone who has actual authority is next to impossible. There is zero accountability here, and it shows in how they treat patients. I’ve filed official complaints and am exploring legal action. If you value your face, your mental health, or just being treated like a human being—run the other way. This place should not be trusted with cosmetic or restorative dental work under any circumstances.

Fantastic experience: Very thorough and efficient service work was done very professionally and a good job was done on my dental work

Negative experience: Worst dentist ever! We took my daughter 12 there for about a year or tried to, & the only good dentist there left after only a few months. The other 2 dentist they use are awful and don’t help with anything then the admins there have no clue what they do for their jobs and can’t ever actual call you back. They seriously canceled every appointment after I started asking for normal information dentist give and did that to us 5 appointments in a row! DO NOT GO HERE! Trash! The place is kind of gross to, mold on base boards, sink looks old and dirty, pain chips all over. Just really run down.

Negative experience: Worse experience ever. My son and I had appointments on the same day and both were cancelled, which was not surprising considering my husband made an appointment with them twice and both were cancelled. My son and I rescheduled our appointments for a week later. We arrived 15 minutes early to fill out paperwork. My son went back first and the dental hygienist performed his cleaning. I went back and the dentist looked at my teeth and x-rays that were sent from my prior dentist office. He told the dental staff that I only needed a cleaning. Once my son’s cleaning was complete, the dental hygienist brought him to the dentist room where I was located. I asked if the dentist looked at his teeth and she said no. The dentist had already left for the day…it was only 3:30 and had just been in my dentist room. Why did he not do a professional review of the work completed by the dental hygienist before leaving? I was then notified by the dental hygienist that she would not be able to clean my teeth today. I questioned this since I had an appointment to get my teeth cleaned. She said she could not do it and pawned me off to the front desk receptionist. No logical reason was given for the decision to not perform the cleaning and for the dentist not checking my son’s teeth. In addition to the chaos that occurred the day of the appointment, I was notified by the dentist office the day of my previous cancelled appointment that they could not verify my insurance. I provided the insurance info to them again. On my rescheduled appointment date, I was notified 1 hour before my appointment time that they could not verify my insurance. Why did they not contact me sooner to discuss? I was told to contact the insurance company because they were told the insurance company did not recognize me. I called the insurance company and immediately connected to a customer representative which assisted me. I connected the call to the dentist office and the insurance company quickly provided the information to the dentist office. Literally in less than 5 minutes…no issues at all. Therefore, I am not sure what issues the dentist office was experiencing when trying to verify insurance coverage. We will not be going back to this dentist office and will definitely never recommend them to anyone.

Fantastic experience: Excellent service they did an awesome job on My teeth

Positive experience: Wow these reviews are from almost 10 years ago. The staff are friendly, I've helped with a tech issue when I went in. Dentist and dental hygienists are great and professional. Office could use some updates but nothing that screams run away. The front desk staff are attentive and great you when you walk in the door.

Fantastic experience: Nice staff! Easy x-rays, it was a quick first visit.

Fantastic experience: Nice and friendly staff. They are very efficient, you will not be sitting there all day waiting to be serviced. They get you in and out in a timely manner. They are knowledgeable and provide feedback on how to take care of your teeth. On a negative note; the Dentist was a no show! That's not professional! I was there for my annual exam!

Negative experience: Shouldn’t say ‘accepting new patients’ if you don’t have time to speak with them. It was very difficult to communicate to even get an initial appointment set up. The rep on the phone talked over me through the entire conversation. She would ask me a question and in the middle of my answer she started talking again, every time. Dental care can be so expensive so I need to feel like I understand what’s happening. I expressed that she was talking over me and she continued to do so even after apologizing. It felt like they were in a rush and I would hate for my in person experience to be like that so I will be finding another dentist.

Negative experience: Staff is great, but the Dentist is horrible. I’ve been rescheduled 5 times and my daughter has been rescheduled just as many times. I’m not sure what’s going on, but it’s gotten beyond ridiculous. My daughter’s temporary cap fell off while she was at school today, because of the absurd amount of time it’s taken to get her in there.not to mention I’ve been waiting 3 months to get filling filled and a cleaning. I do not recommend this office to anyone. UPDATE 4/26/25- So we reached out to customer care and nothing. These people don’t care about your experience. They haven’t offered any kind of compensation for time lost at work or any of the other inconveniences. It’s pretty bad when the dentist in question tells the staff he was fired for insubordination from his previous job, and yet there’s no accountability for Great Expressions hiring this guy. I lost 7 days of work over this mess and I still haven’t gotten my original cleaning appointment done. I have to go to an office 45 minutes from my house just to get the work finished. So, you can add that I the list of inconveniences too. My sister is a lawyer thankfully, and she’s looking into filing complaints with whatever Dental boards apply. I’m not letting this go. Especially since I’ve paid full price for all of their so called services. Not one discount, or offer of any compensation for my time and frustration.

Fantastic experience: Everyone was very polite and nice I felt good and comftable

Negative experience: I made an appointment here a teeth cleaning, they tried to add on other services to my regular teeth cleaning, more then my dental insurance would over...I have been going to the dentist every 6 month like clock worth for a cleaning many years and never once had to pay anything, but they where trying to charge me 149.00...DO NOT GO HERE

Negative experience: This place is an absolute joke. This is the third time my appointment has been canceled. The last two times, no one even told me — I showed up after driving 20 minutes from home just to find out the doctor wasn’t there. Today, they claim they called me to cancel, but I have no missed calls, and I even called them this morning to confirm because they’ve already rescheduled me twice due to the doctor being out sick. This level of disorganization and disrespect for people’s time is outrageous. I’ve never dealt with a more unprofessional office. Don’t waste your time here — clearly, they have no problem wasting yours.

Positive experience: Hygienist Linda is great. First visit was exam only though i wasnt aware, thought cleaning was same day. Some unexpected charges but understandable, I was overdue.

Positive experience: Between initial appointment, initial temporary crown appointment and final permanent crown appointment my appointments were cancelled/rescheduled FIVE times due to the dentist sick (?!).

Fantastic experience: Dr. Rachel was amazing! She was honest, professional and had a great plan for my needs. The staff was also friendly and professional. Will be going back.

Fantastic experience: Excellent service, didn’t have to wait. Highly recommended

Negative experience: This place is the worst. If you are trying to see the dentist, don't waste your time coming here, it take a very long time to get an appointment, and when it is finally the day, they cancele it.

Fantastic experience: Friendly people, very efficient. They explain everything very well.

Fantastic experience: I always have a great experience Great Expression Dental. The people that work there are wonderful.

Fantastic experience: I’ve been coming here for the past couple weeks to get dental work done & everyone is so nice! I love the atmosphere & the staff is very welcoming

Positive experience: The dental assistant was amazing. She was very attentive and very kind to talk with. The doctor was not as pleasant didn’t have much to say. The appointment went a lot different than what I’m used to. When the doctor came into the room he barely did anything . He applied fluoride. I was expecting more of a conversation to let me know how I’m doing. How is the Health of my teeth. How are my gums? Felt like he was just ready to go home. I’ve been going to this location for years. It’s saddens me that they always switch doctors due to the contracts ending in 1 year.

Positive experience: Good experience, friendly.

Fantastic experience: I love this place. Every time I have had a visit, the team is friendly and smiling. They seem to work very well together. Linda is a wonderful hygienist. She has a great sense of humor as well. That makes dental appointments much more relaxing. Thank you all and keep up the great work!

Fantastic experience: I love this place very nice staffs so professional so caring and helpful wonderful people

Negative experience: Being upsold services I do not want. This should be illegal.

Fantastic experience: What an awesome staff to work with. They made me feel comfortable, throughly explained what was needed and even made me laugh. I found a new dentist.

Fantastic experience: I had a good experience here.They greeted me with smiles when I walked in and were efficient with the check in process. Linda thoroughly cleaned my teeth and the Dr. gave me the thumbs up! In and out within an hour. I’ll definitely be back in 6 mos!

Fantastic experience: Great service, great people!

Fantastic experience: Friendly and professional staff. Would recommend to others.

Fantastic experience: The Ladies in Reynoldsburg rock!. Made me at ease and my smile bright. They set 2 crowns and made sure they were set right! LYNDA you are AMAZING. My teeth feel so clean and look shinny. Thank you all!

Fantastic experience: Very friendly and helpful staff

Fantastic experience: My experience with this location has been nothing short of amazing. During my first visit over 4 months ago I explained to every that I was terrified to just walk through the door. I had to have 2 deep cleaning sessions (while medicated so I could actually sit still in the chair and not panic). The woman who did those treatments was so kind to me, explaining everything, stopping when she knew I was getting anxious. The entire staff has been exceptional from the first day I walked in the door. I’m am so happy to say I had to get a filling yesterday and I did it all on my own, no medicine and no panic attack. Dr Rachel Maynor is the best! I immediately felt at ease when she walked in the room and just started talking to me about nothing like she had known me for a long time. I highly recommend this location!!

Fantastic experience: very personable nice and caring

Fantastic experience: The employees are professionals and go above and beyond to make sure you have the best experience. The doctor is a perfectionist . She’ll make sure everything is great. Thank you for great service and welcoming smile.

Fantastic experience: My kids and I are new patients here. It has been a pleasant experience and the staff has been amazing. I finally feel like I have a permanent dentistry home

Fantastic experience: First-rate service. Staff was excellent in answering my questions and providing care. Happy I chose this place for dental care.

Negative experience: Avoid! I went for a whitening treatment. The dental tech burned my gums so badly that they peeled for over a week. I called the dentist who said I didn’t complain during the treatment enough so it was my fault (gaslighting). The tech also awkwardly watched me for the ten minutes the treys were in which made me so uncomfortable. They said they would call me back but never did. Really horrible service and unprofessional staff. Go anywhere else!

Negative experience: PLEASE AVOID dealing with any great expressions office, especially this one. They are all money hungry, but most importantly unprofessional. I've visited this office numerous of times and as I can recall there was a couple of times where the front desk lady had an attitude while speaking to me, and they asked for a pre-payment for a no call no show, even when there was a time the DR wasn't even at the office the time of my appointment! I had an appt Tuesday and the place smelt like a SEWER. They were all gossiping about other employees and the environment just seemed NEG. RED FLAG. I left then told them I would book at their other location. Days later I book my appt and 30 mins after they said I would have to make a pre payment due to a no call no show from my last appointment HAHA. How is that a No call No show when I was in the office but I chose to leave on my own?? Like I said rip offs. Go elsewhere, with better treatment and better customer service. We deserve it. Not to be treated with no respect just because they hate their jobs or may be a bit racist. WHO KNOWS.

Fantastic experience: Very friendly very skilled As much as I dislike going to the dentist, these folks make me totally at ease

Fantastic experience: Excellent staff! Gentle handed, makes sure comfortable and pain free. 100% recommend

Fantastic experience: Very friendly and professional.

Fantastic experience: My dentist Lisa I believe was the name, she was wearing black and had glasses I visited Thursday morning, the service very lil amount of pain, she was also very nice and we had great conversations the whole process was a breeze she made it easy and fun highly recommend Will definitely let my Friends know. Overall great experience:)

Fantastic experience: Had a really bad cavity and they got me in right away. The dentist was so kind!!

Negative experience: Appointment was at 4pm, I was waiting in lobby. At 3:50pm, they said “they were over booked “ and cancelled my appointment.

Fantastic experience: The front desk staff were friendly from the moment I walked in. Linda did a wonderful job cleaning my teeth!

Fantastic experience: I started the process of replacing my veneers. Staff was polite and very personable. The process was explained and it started promptly. They worked 90 minutes and talked to me throughout the procedure. Would highly recommend them for any procedure.

Fantastic experience: We highly recommend this dentist office ! My husband and I have been going for about 4 months . There friendly , know what there doing from Allison at the desk . Lynda , Nate really good people . The dentist is amazing ! If you’re looking for a new dentist please check them out . You won’t be disappointed. My husband and I love it there

Fantastic experience: Staff were professional and friendly. They also took the time to explain treatment and payment information.

Fantastic experience: Very very confident about my treatment plan they have come up with

Positive experience: My experience was very pleasant. Great conversation mixed with cleaning my teeth. Affordable prices and answered all my questions.

Fantastic experience: Dentist is wonderful including all staff .I will stay with them.so far so good.I have had several issues in the past and when I find a good dentist it’s a miracle. Thank you all. Highly recommended

Fantastic experience: Excellent experience! Everyone is friendly and knowledgeable. Makes going to the dentist more relaxing!

Fantastic experience: Great expedient service. The hygienist has the softest touch in the tri state area.!!

Fantastic experience: I am very happy with the care i recieved. Very friendly and kind staff. Also, they have a good sense of humor. Thank you for taking real good care of me. ❤️ ❤️ I had to give you guys more love. I gave you guys a challenge and you conquered it. Anyone looking for excellent care. THIS IS IT! GO HERE.

Fantastic experience: Ms. Linda and her assistant was ABSOLUTELY AMAZING!!!!! They took my questions and concerns in consideration and provided EXCEPTIONAL CUSTOMER SERVICE!!!! THANK YOU BOTH SO MUCH!!! I GREATLY APPRECIATE YOU BOTH!!!

Fantastic experience: I had my teeth cleaned it was no problem at all the doctor numb me no pain at all an I hate to go to the dentist, but they were really good

Negative experience: Don't go to this dentist!!!! Ratings are horrible everywhere. I went to the since pieces had chipped off my #2 tooth. I wasn't in any pain. I was hoping to get a filling. They told me I needed crowns on the #2 and #3 teeth. Both teeth I've had crowns on previous have broken. So I didn't want to get one. I got one, and it came off in less than a year. Insurance wouldn't pay for another crown unless it's been 5 years. Got a 2nd crown. It hurt badly from the start. After 6 months I currently have an abscess under the crown. I switched dentists hoping another dentist would be better. I was told the crown was incorrectly placed causing the abscess. I wish I had never had anything done. The nightmare continues. I got a root canal. But I got a second abscess afterwards. The pain makes it difficult to work. I emailed the address given. I got no response.

Fantastic experience: From the check in, to the procedure, the staff is so very welcoming and educational. I have never had a dentist ask me so many times am I ok just to check. I was actually looking forward to my visit today and despite having work done I left with a smile.

Negative experience: Very unorganized from Friday to monday managed to lose my paperwork then I filled more out and my appointment was at 8 am and I was waiting to have new paperwork scanned in the girl left the front and was in the back talking to the gentleman then for the doctor to come and say they didn’t know how sending my dentures out to a lab after saying they knew I would never recommend this company to anyone very unprofessional I have taken days off of work thinking the employees knew what they were doing I believe I will be finding a new dentist the only reason I gave one star is because it would not allow me to submit it without marking one

Fantastic experience: Just had another great appointment here for a cleaning. Linda was wonderful, and I would love to have her as my dentist any time I have an appointment! As usual everybody at this location is very kind and friendly. Thanks! -Jaime

Positive experience: I'll have to call for another appointment because further adjustment necessary

Positive experience: I have a good appointment with this location, the appointment was on time and the workers were very nice and friendly.

Fantastic experience: Great service and nice friendly staff.

Positive experience: Love my dentist. The only thing most of the time you wait to long to see him. Whoever they have making their dentures need to get another job. They definitely have no idea what they're doing!

Fantastic experience: I recently switched to this location after moving to the Columbus area (being a previous GE patient out of state) and have been having a very nice experience so far! Everybody at this location is so kind, and have been very accommodating. I’m so happy to have such a good group of people working at an office so close to me. Thank you all for your care! -Jaime

Negative experience: If I could give 0 stars I would. The dentist himself, Dr.Shirwac, is great! However the office staff, customer service, and billing is 100% the worst experience Ive ever had with any company. They made me pay up front because "my insurance required it" (False). They just didn't submit the claim... Even though they assured me they did. 6 months later, still trying to get $500 they overbilled me back after I worked with my insurance to get them the claim documentation myself. Stay away.

Fantastic experience: Great dentist and staff. They take care of me while being kind and considerate. Only took 3 dentists to find the best.

Fantastic experience: Always take time to take care of your dental problems and not rushed through the office. Show that they are concerned about your health.

Fantastic experience: This dentist office is the best. The doc fixed my teeth perfect I have no complaints I was treated like family not just another patient. If I had to refer anyone this would certainly be the best place for them thanks so much.

Positive experience: Overall good experience!! Front desk Staff is very welcoming !!

Fantastic experience: The dentist was fast and the dental hygienist was great!

Negative experience: Went to the office and they did a procedure didn’t tell me it would cost UNTIL i was about to walk out the door now I owe a debt in collection.

Fantastic experience: Always great service and care

Positive experience: ☆☆Very disappointed today. Was all ready to get my bottom teeth all pulled for my temporary denture. Get there and Dr. says we're not pulling them. Were getting your upper denture done. ☆☆☆☆ 4/12/23 Things are looking better. They got a new dentist. Still without my dentures but they both our being worked on at the sane time. Its been 9 months. Allie the dentist assistant is the greatest!! If it wasn't for her. She knows what she's doing and can run that whole office. She answers phones, books appointments, assists w/ Dr., checks people in and out. She deserves a BIG raise!!

Fantastic experience: I love Dr. Choy. She is the orthodontist for my Invisalign. I love how she is making sure my teeth are perfect.

Fantastic experience: Very welcoming! Active listening to my needs and concerns by being very attentive.

Fantastic experience: I would highly recommend Great Expressions. The staff is great! Very friendly and thorough.

Fantastic experience: The team at GE is excellent — they are friendly, empathetic, and very professional. I always feel like I am in great hands during my visits.

Fantastic experience: Great staff! Professional and attentive! Suzanne, the dental hygienist was so kind. Thank you for helping me last week! Our communities need more exemplary dental professionals like you!

Fantastic experience: Their service was great!! Suzanne was very polite and patience!! She made me feel very comfortable! I definitely would refer this place to my friends and family!!

Fantastic experience: Very personable and quite an enjoyable experience always!

Negative experience: Bad experience, would not return.

Positive experience: The staff and doctor are nice and friendly. Suzanne (I hope I have her name right) is a rockstar hygienist because she seems to genuinely care and she’s patient to make sure clients understand procedures, etc. I just moved to the area from GA and I am really relieved to have this office close by!

Fantastic experience: I had a very pleasant experience for a dentist office, and the people there are very nice.

Fantastic experience: Staff is very quick and efficient.

Fantastic experience: I really enjoyed my experience here, they really make you comfortable. I've had x-rays at other dentists offices and the things they put in your mouth to take x-rays usually hurts, and this was the most comfortable x-rays I've ever had!

Fantastic experience: Thank you for providing an easy and painless experience.

Fantastic experience: Very pleasant staff, very clean and professional

Fantastic experience: Love Suzanne can’t say enough great things about her! Will follow her wherever she goes!!

Fantastic experience: I really appreciate the job Susie Frisk does on my teeth. I has raised my self-esteem and I smile a lot more now. I would recommend her to everyone.

Fantastic experience: The staff is courteous and a great since of humor. Dr. is great and efficient. I love it!!!

Fantastic experience: I found this place because I changed jobs and had new insurance and they had advertised they do implants. I had met with the Reynoldsburg staff and had some work done. We talked about the implants and then I went to the north location had the implant posts set and back to Reynoldsburg the staff are very helpful and friendly. 6 months later the Reynoldsburg office dentist l placed the implants I absolutely recommend doing this if u can . The dentist does an excellent job very thorough. If u are looking for a great dentist check them out.